Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Cadillac CT6, Escalade ESV, Chevrolet Suburban, Volt, and GMC Yukon XL vehicles. Certain second-row or third-row rear seatbelts retractor assemblies may not automatically lock when the seatbelt is fully pulled out of the retractor, possibly preventing a child seat from being properly secured. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18315
Recall Date: Sep 26, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18279
Recall Date: Aug 30, 2018
Consumer Complaints
309 ComplaintsGeneral Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving, an engine warning "Reduced propulsion Message" came on. Then it said " Engine Unavailable". The car would not go to gas engine. We panicked as we were 20mi from home and only had a few miles of electric left. I was able to drive to the nearest Chevrolet Dealership. It has been sitting there parked for 2 months. Uncharged. We are told that the problem is the EGR valve but no part is available anywhere. It is a known problem but GM has no parts available to fix. I am not getting any answer as to how long it may take to get the part. Meanwhile, I am without a vehicle. I only have approx 25,000 on the car. We have not been given a replacement car or been given any clear response from GM or the Dealership as to how long this may take to locate a part.
Corrective Action:
While driving, an engine warning "Reduced propulsion Message" came on. Then it said " Engine Unavailable". The car would not go to gas engine. We panicked as we were 20mi from home and only had a few miles of electric left. I was able to drive to the nearest Chevrolet Dealership. It has been sitting there parked for 2 months. Uncharged. We are told that the problem is the EGR valve but no part is available anywhere. It is a known problem but GM has no parts available to fix. I am not getting any answer as to how long it may take to get the part. Meanwhile, I am without a vehicle. I only have approx 25,000 on the car. We have not been given a replacement car or been given any clear response from GM or the Dealership as to how long this may take to locate a part.
Additional Notes:
While driving, an engine warning "Reduced propulsion Message" came on. Then it said " Engine Unavailable". The car would not go to gas engine. We panicked as we were 20mi from home and only had a few miles of electric left. I was able to drive to the nearest Chevrolet Dealership. It has been sitting there parked for 2 months. Uncharged. We are told that the problem is the EGR valve but no part is available anywhere. It is a known problem but GM has no parts available to fix. I am not getting any answer as to how long it may take to get the part. Meanwhile, I am without a vehicle. I only have approx 25,000 on the car. We have not been given a replacement car or been given any clear response from GM or the Dealership as to how long this may take to locate a part.
Mfg Campaign: 11576337
Recall Date: Mar 9, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Main Issue: Ongoing issue with stuck caliper causing the pads and wheels to overheat increasing the tire pressure to dangerous levels. The regenerative braking system is actually very effective in slowing the car when driven in L mode. If driven smartly, driver rarely have to use a lot of force using the physical brakes and rotors. Three times now, I have had issues where the front calipers were seized and the brakes were stuck causing the wheels to have visible smoke, odors and extreme temps. Perhaps they are not being used as much as normal brakes but service was done at the dealership on both cases, only to have the issue return within a year on a low mileage car. Looking at online forums, this appears to be a common issue with the Volt. Often the High Pressure Accumulator (HPA) is not properly reset during a brake job. [XXX] I have had other non EV cars with regular brakes that worked fine for > 50k miles before service, so there is clearly an issue here. Ironically, as these brakes caliper/pistons/rotors are less used due to regen, the chance of them getting stuck seems to be an issue when they are actually engaged leading to dangerous conditions. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Main Issue: Ongoing issue with stuck caliper causing the pads and wheels to overheat increasing the tire pressure to dangerous levels. The regenerative braking system is actually very effective in slowing the car when driven in L mode. If driven smartly, driver rarely have to use a lot of force using the physical brakes and rotors. Three times now, I have had issues where the front calipers were seized and the brakes were stuck causing the wheels to have visible smoke, odors and extreme temps. Perhaps they are not being used as much as normal brakes but service was done at the dealership on both cases, only to have the issue return within a year on a low mileage car. Looking at online forums, this appears to be a common issue with the Volt. Often the High Pressure Accumulator (HPA) is not properly reset during a brake job. [XXX] I have had other non EV cars with regular brakes that worked fine for > 50k miles before service, so there is clearly an issue here. Ironically, as these brakes caliper/pistons/rotors are less used due to regen, the chance of them getting stuck seems to be an issue when they are actually engaged leading to dangerous conditions. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Main Issue: Ongoing issue with stuck caliper causing the pads and wheels to overheat increasing the tire pressure to dangerous levels. The regenerative braking system is actually very effective in slowing the car when driven in L mode. If driven smartly, driver rarely have to use a lot of force using the physical brakes and rotors. Three times now, I have had issues where the front calipers were seized and the brakes were stuck causing the wheels to have visible smoke, odors and extreme temps. Perhaps they are not being used as much as normal brakes but service was done at the dealership on both cases, only to have the issue return within a year on a low mileage car. Looking at online forums, this appears to be a common issue with the Volt. Often the High Pressure Accumulator (HPA) is not properly reset during a brake job. [XXX] I have had other non EV cars with regular brakes that worked fine for > 50k miles before service, so there is clearly an issue here. Ironically, as these brakes caliper/pistons/rotors are less used due to regen, the chance of them getting stuck seems to be an issue when they are actually engaged leading to dangerous conditions. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11576323
Recall Date: Mar 8, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Chevy Volts from 2016 - 2019 all have a manufacturing defect which can prevent the driver from powering - the error message is "Shift to Park". GM released a Volt Service Bulletin in May 2021 but offered no assistance to replace the defective part. On [XXX] I was driving home on [XXX] headed [XXX] from Santa Cruz in fair weather in the afternoon. This highway can be dangerous with limited shoulders and poor visibility, making it an unsafe place to pull over. While traveling at about 55 mph, the car made an alert sound and illuminated the check engine light and presented a message "Shift to Park". I was running out of room on the shoulder to pull off safely so I had to make the quick decision to pull off to the left-hand shoulder. I followed the instructions on the display which said to shift into park, followed by shifting back into drive. During this time I had my foot on the brake, but after removing my foot from the break, the vehicle began to roll towards traffic, so I put my foot back on the break. I tried powering the car off/on multiple times and tried to get the car to go back into drive but was unsuccessful. Eventually, I put the car back into park, called a tow truck driver, and waited for over an hour to have my car safely towed off [XXX]. Prior to this, I had not experienced any of these or similar symptoms. An OBD code scan was done (screenshot attached). Once at the Chevy dealership, they confirmed that the car could, at that time, shift into park and were not able to reproduce the "Shift into Park" issue. However, they reported that the car was revving high and the transmission would not shift into the proper gear ratio. The dealership was not able to fully diagnose the problem and instead suggested to replace the entire transmission as assembly and then continue investigating. We reached out to the manufacturer, Chevrolet/GM, about the issue(s) and were ed case # [XXX] while they work with the dealership to investigate further. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F
Corrective Action:
Chevy Volts from 2016 - 2019 all have a manufacturing defect which can prevent the driver from powering - the error message is "Shift to Park". GM released a Volt Service Bulletin in May 2021 but offered no assistance to replace the defective part. On [XXX] I was driving home on [XXX] headed [XXX] from Santa Cruz in fair weather in the afternoon. This highway can be dangerous with limited shoulders and poor visibility, making it an unsafe place to pull over. While traveling at about 55 mph, the car made an alert sound and illuminated the check engine light and presented a message "Shift to Park". I was running out of room on the shoulder to pull off safely so I had to make the quick decision to pull off to the left-hand shoulder. I followed the instructions on the display which said to shift into park, followed by shifting back into drive. During this time I had my foot on the brake, but after removing my foot from the break, the vehicle began to roll towards traffic, so I put my foot back on the break. I tried powering the car off/on multiple times and tried to get the car to go back into drive but was unsuccessful. Eventually, I put the car back into park, called a tow truck driver, and waited for over an hour to have my car safely towed off [XXX]. Prior to this, I had not experienced any of these or similar symptoms. An OBD code scan was done (screenshot attached). Once at the Chevy dealership, they confirmed that the car could, at that time, shift into park and were not able to reproduce the "Shift into Park" issue. However, they reported that the car was revving high and the transmission would not shift into the proper gear ratio. The dealership was not able to fully diagnose the problem and instead suggested to replace the entire transmission as assembly and then continue investigating. We reached out to the manufacturer, Chevrolet/GM, about the issue(s) and were ed case # [XXX] while they work with the dealership to investigate further. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F
Additional Notes:
Chevy Volts from 2016 - 2019 all have a manufacturing defect which can prevent the driver from powering - the error message is "Shift to Park". GM released a Volt Service Bulletin in May 2021 but offered no assistance to replace the defective part. On [XXX] I was driving home on [XXX] headed [XXX] from Santa Cruz in fair weather in the afternoon. This highway can be dangerous with limited shoulders and poor visibility, making it an unsafe place to pull over. While traveling at about 55 mph, the car made an alert sound and illuminated the check engine light and presented a message "Shift to Park". I was running out of room on the shoulder to pull off safely so I had to make the quick decision to pull off to the left-hand shoulder. I followed the instructions on the display which said to shift into park, followed by shifting back into drive. During this time I had my foot on the brake, but after removing my foot from the break, the vehicle began to roll towards traffic, so I put my foot back on the break. I tried powering the car off/on multiple times and tried to get the car to go back into drive but was unsuccessful. Eventually, I put the car back into park, called a tow truck driver, and waited for over an hour to have my car safely towed off [XXX]. Prior to this, I had not experienced any of these or similar symptoms. An OBD code scan was done (screenshot attached). Once at the Chevy dealership, they confirmed that the car could, at that time, shift into park and were not able to reproduce the "Shift into Park" issue. However, they reported that the car was revving high and the transmission would not shift into the proper gear ratio. The dealership was not able to fully diagnose the problem and instead suggested to replace the entire transmission as assembly and then continue investigating. We reached out to the manufacturer, Chevrolet/GM, about the issue(s) and were ed case # [XXX] while they work with the dealership to investigate further. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F
Mfg Campaign: 11576031
Recall Date: Mar 7, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Chevy Volts from 2016 - 2019 all have a manufacturing defect which can prevent the driver from powering - the error message is "Shift to Park". GM released a Volt Service Bulletin in May 2021 but offered no assistance to replace the defective part. On [XXX] I was driving home on [XXX] headed [XXX] from Santa Cruz in fair weather in the afternoon. This highway can be dangerous with limited shoulders and poor visibility, making it an unsafe place to pull over. While traveling at about 55 mph, the car made an alert sound and illuminated the check engine light and presented a message "Shift to Park". I was running out of room on the shoulder to pull off safely so I had to make the quick decision to pull off to the left-hand shoulder. I followed the instructions on the display which said to shift into park, followed by shifting back into drive. During this time I had my foot on the brake, but after removing my foot from the break, the vehicle began to roll towards traffic, so I put my foot back on the break. I tried powering the car off/on multiple times and tried to get the car to go back into drive but was unsuccessful. Eventually, I put the car back into park, called a tow truck driver, and waited for over an hour to have my car safely towed off [XXX]. Prior to this, I had not experienced any of these or similar symptoms. An OBD code scan was done (screenshot attached). Once at the Chevy dealership, they confirmed that the car could, at that time, shift into park and were not able to reproduce the "Shift into Park" issue. However, they reported that the car was revving high and the transmission would not shift into the proper gear ratio. The dealership was not able to fully diagnose the problem and instead suggested to replace the entire transmission as assembly and then continue investigating. We reached out to the manufacturer, Chevrolet/GM, about the issue(s) and were ed case # [XXX] while they work with the dealership to investigate further. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F
Corrective Action:
Chevy Volts from 2016 - 2019 all have a manufacturing defect which can prevent the driver from powering - the error message is "Shift to Park". GM released a Volt Service Bulletin in May 2021 but offered no assistance to replace the defective part. On [XXX] I was driving home on [XXX] headed [XXX] from Santa Cruz in fair weather in the afternoon. This highway can be dangerous with limited shoulders and poor visibility, making it an unsafe place to pull over. While traveling at about 55 mph, the car made an alert sound and illuminated the check engine light and presented a message "Shift to Park". I was running out of room on the shoulder to pull off safely so I had to make the quick decision to pull off to the left-hand shoulder. I followed the instructions on the display which said to shift into park, followed by shifting back into drive. During this time I had my foot on the brake, but after removing my foot from the break, the vehicle began to roll towards traffic, so I put my foot back on the break. I tried powering the car off/on multiple times and tried to get the car to go back into drive but was unsuccessful. Eventually, I put the car back into park, called a tow truck driver, and waited for over an hour to have my car safely towed off [XXX]. Prior to this, I had not experienced any of these or similar symptoms. An OBD code scan was done (screenshot attached). Once at the Chevy dealership, they confirmed that the car could, at that time, shift into park and were not able to reproduce the "Shift into Park" issue. However, they reported that the car was revving high and the transmission would not shift into the proper gear ratio. The dealership was not able to fully diagnose the problem and instead suggested to replace the entire transmission as assembly and then continue investigating. We reached out to the manufacturer, Chevrolet/GM, about the issue(s) and were ed case # [XXX] while they work with the dealership to investigate further. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F
Additional Notes:
Chevy Volts from 2016 - 2019 all have a manufacturing defect which can prevent the driver from powering - the error message is "Shift to Park". GM released a Volt Service Bulletin in May 2021 but offered no assistance to replace the defective part. On [XXX] I was driving home on [XXX] headed [XXX] from Santa Cruz in fair weather in the afternoon. This highway can be dangerous with limited shoulders and poor visibility, making it an unsafe place to pull over. While traveling at about 55 mph, the car made an alert sound and illuminated the check engine light and presented a message "Shift to Park". I was running out of room on the shoulder to pull off safely so I had to make the quick decision to pull off to the left-hand shoulder. I followed the instructions on the display which said to shift into park, followed by shifting back into drive. During this time I had my foot on the brake, but after removing my foot from the break, the vehicle began to roll towards traffic, so I put my foot back on the break. I tried powering the car off/on multiple times and tried to get the car to go back into drive but was unsuccessful. Eventually, I put the car back into park, called a tow truck driver, and waited for over an hour to have my car safely towed off [XXX]. Prior to this, I had not experienced any of these or similar symptoms. An OBD code scan was done (screenshot attached). Once at the Chevy dealership, they confirmed that the car could, at that time, shift into park and were not able to reproduce the "Shift into Park" issue. However, they reported that the car was revving high and the transmission would not shift into the proper gear ratio. The dealership was not able to fully diagnose the problem and instead suggested to replace the entire transmission as assembly and then continue investigating. We reached out to the manufacturer, Chevrolet/GM, about the issue(s) and were ed case # [XXX] while they work with the dealership to investigate further. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F
Mfg Campaign: 11576031
Recall Date: Mar 7, 2024
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
Chevy Volts from 2016 - 2019 all have a manufacturing defect which can prevent the driver from powering - the error message is "Shift to Park". GM released a Volt Service Bulletin in May 2021 but offered no assistance to replace the defective part. On [XXX] I was driving home on [XXX] headed [XXX] from Santa Cruz in fair weather in the afternoon. This highway can be dangerous with limited shoulders and poor visibility, making it an unsafe place to pull over. While traveling at about 55 mph, the car made an alert sound and illuminated the check engine light and presented a message "Shift to Park". I was running out of room on the shoulder to pull off safely so I had to make the quick decision to pull off to the left-hand shoulder. I followed the instructions on the display which said to shift into park, followed by shifting back into drive. During this time I had my foot on the brake, but after removing my foot from the break, the vehicle began to roll towards traffic, so I put my foot back on the break. I tried powering the car off/on multiple times and tried to get the car to go back into drive but was unsuccessful. Eventually, I put the car back into park, called a tow truck driver, and waited for over an hour to have my car safely towed off [XXX]. Prior to this, I had not experienced any of these or similar symptoms. An OBD code scan was done (screenshot attached). Once at the Chevy dealership, they confirmed that the car could, at that time, shift into park and were not able to reproduce the "Shift into Park" issue. However, they reported that the car was revving high and the transmission would not shift into the proper gear ratio. The dealership was not able to fully diagnose the problem and instead suggested to replace the entire transmission as assembly and then continue investigating. We reached out to the manufacturer, Chevrolet/GM, about the issue(s) and were ed case # [XXX] while they work with the dealership to investigate further. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F
Corrective Action:
Chevy Volts from 2016 - 2019 all have a manufacturing defect which can prevent the driver from powering - the error message is "Shift to Park". GM released a Volt Service Bulletin in May 2021 but offered no assistance to replace the defective part. On [XXX] I was driving home on [XXX] headed [XXX] from Santa Cruz in fair weather in the afternoon. This highway can be dangerous with limited shoulders and poor visibility, making it an unsafe place to pull over. While traveling at about 55 mph, the car made an alert sound and illuminated the check engine light and presented a message "Shift to Park". I was running out of room on the shoulder to pull off safely so I had to make the quick decision to pull off to the left-hand shoulder. I followed the instructions on the display which said to shift into park, followed by shifting back into drive. During this time I had my foot on the brake, but after removing my foot from the break, the vehicle began to roll towards traffic, so I put my foot back on the break. I tried powering the car off/on multiple times and tried to get the car to go back into drive but was unsuccessful. Eventually, I put the car back into park, called a tow truck driver, and waited for over an hour to have my car safely towed off [XXX]. Prior to this, I had not experienced any of these or similar symptoms. An OBD code scan was done (screenshot attached). Once at the Chevy dealership, they confirmed that the car could, at that time, shift into park and were not able to reproduce the "Shift into Park" issue. However, they reported that the car was revving high and the transmission would not shift into the proper gear ratio. The dealership was not able to fully diagnose the problem and instead suggested to replace the entire transmission as assembly and then continue investigating. We reached out to the manufacturer, Chevrolet/GM, about the issue(s) and were ed case # [XXX] while they work with the dealership to investigate further. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F
Additional Notes:
Chevy Volts from 2016 - 2019 all have a manufacturing defect which can prevent the driver from powering - the error message is "Shift to Park". GM released a Volt Service Bulletin in May 2021 but offered no assistance to replace the defective part. On [XXX] I was driving home on [XXX] headed [XXX] from Santa Cruz in fair weather in the afternoon. This highway can be dangerous with limited shoulders and poor visibility, making it an unsafe place to pull over. While traveling at about 55 mph, the car made an alert sound and illuminated the check engine light and presented a message "Shift to Park". I was running out of room on the shoulder to pull off safely so I had to make the quick decision to pull off to the left-hand shoulder. I followed the instructions on the display which said to shift into park, followed by shifting back into drive. During this time I had my foot on the brake, but after removing my foot from the break, the vehicle began to roll towards traffic, so I put my foot back on the break. I tried powering the car off/on multiple times and tried to get the car to go back into drive but was unsuccessful. Eventually, I put the car back into park, called a tow truck driver, and waited for over an hour to have my car safely towed off [XXX]. Prior to this, I had not experienced any of these or similar symptoms. An OBD code scan was done (screenshot attached). Once at the Chevy dealership, they confirmed that the car could, at that time, shift into park and were not able to reproduce the "Shift into Park" issue. However, they reported that the car was revving high and the transmission would not shift into the proper gear ratio. The dealership was not able to fully diagnose the problem and instead suggested to replace the entire transmission as assembly and then continue investigating. We reached out to the manufacturer, Chevrolet/GM, about the issue(s) and were ed case # [XXX] while they work with the dealership to investigate further. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F
Mfg Campaign: 11576031
Recall Date: Mar 7, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
abs system failure due to defect The cause of the condition may be a fracturing of the front half shaft anti-click washer (1) and possible collateral damage to the ABS wheel speed sensor (WSS). this defective $5 part causes thousands of dollars of repair this should be a recall as there are numerous reports of these parts failing and causing the vehicles braking system to be impaired this failure has happened to this vehicle 2 times with in the last 60 days
Corrective Action:
abs system failure due to defect The cause of the condition may be a fracturing of the front half shaft anti-click washer (1) and possible collateral damage to the ABS wheel speed sensor (WSS). this defective $5 part causes thousands of dollars of repair this should be a recall as there are numerous reports of these parts failing and causing the vehicles braking system to be impaired this failure has happened to this vehicle 2 times with in the last 60 days
Additional Notes:
abs system failure due to defect The cause of the condition may be a fracturing of the front half shaft anti-click washer (1) and possible collateral damage to the ABS wheel speed sensor (WSS). this defective $5 part causes thousands of dollars of repair this should be a recall as there are numerous reports of these parts failing and causing the vehicles braking system to be impaired this failure has happened to this vehicle 2 times with in the last 60 days
Mfg Campaign: 11573583
Recall Date: Feb 23, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Early on the week of November 9th my car displayed a message that there was "Low propulsion power - engine not available." Upon returning home and parking the car it started without incident the following day. On November [XXX], my vehicle stated "Low propulsion power - engine not available" but this time the car shut down completely leaving me unable to return home. I had the car towed to Fairway Chevrolet for repairs. The service technician indicated that the catalytic converter needed to be replaced and the part was out of stock and would take 3 weeks to become available. No rental or loaner car was provided. On November [XXX] I was told that my car was fixed and it would be able to be picked up. I picked up the car and parked it at home and drove the car I was currently renting to California for the Thanksgiving holiday. Upon returning home, I returned my rental and returned to my car. The car behaved normally but after driving down a busy roadway for less than 2 miles the "Low propulsion power - engine not available" message reappeared and the car shut off IMMEDIATELY. This is horrifyingly dangerous especially considering the speed and location of where I was driving. I had the car towed to Fairway Chevrolet but didn't speak to anyone until the morning. In the morning I called in and explained what happened and stressed the safety fact that my car was returned and malfunctioned in a very dangerous way. The tech said that they were going to perform a diagnostic which they were going to charge me for, even though the original repair did not fix the defect. Fairway performed the diagnostic and stated they need to clean the engine bay and run a separate diagnostic of the brake system. These total more than $1.6k out of pocket and are not related to the power deactivating while in motion. My car is still at Fairway as they have not started the repairs and I am still self paying for a rental car. Fairway is uncooperative and refuse to check into the propulsion INFORMATION REDACTED PURSUANT TO THE FREEDOM OF
Corrective Action:
Early on the week of November 9th my car displayed a message that there was "Low propulsion power - engine not available." Upon returning home and parking the car it started without incident the following day. On November [XXX], my vehicle stated "Low propulsion power - engine not available" but this time the car shut down completely leaving me unable to return home. I had the car towed to Fairway Chevrolet for repairs. The service technician indicated that the catalytic converter needed to be replaced and the part was out of stock and would take 3 weeks to become available. No rental or loaner car was provided. On November [XXX] I was told that my car was fixed and it would be able to be picked up. I picked up the car and parked it at home and drove the car I was currently renting to California for the Thanksgiving holiday. Upon returning home, I returned my rental and returned to my car. The car behaved normally but after driving down a busy roadway for less than 2 miles the "Low propulsion power - engine not available" message reappeared and the car shut off IMMEDIATELY. This is horrifyingly dangerous especially considering the speed and location of where I was driving. I had the car towed to Fairway Chevrolet but didn't speak to anyone until the morning. In the morning I called in and explained what happened and stressed the safety fact that my car was returned and malfunctioned in a very dangerous way. The tech said that they were going to perform a diagnostic which they were going to charge me for, even though the original repair did not fix the defect. Fairway performed the diagnostic and stated they need to clean the engine bay and run a separate diagnostic of the brake system. These total more than $1.6k out of pocket and are not related to the power deactivating while in motion. My car is still at Fairway as they have not started the repairs and I am still self paying for a rental car. Fairway is uncooperative and refuse to check into the propulsion INFORMATION REDACTED PURSUANT TO THE FREEDOM OF
Additional Notes:
Early on the week of November 9th my car displayed a message that there was "Low propulsion power - engine not available." Upon returning home and parking the car it started without incident the following day. On November [XXX], my vehicle stated "Low propulsion power - engine not available" but this time the car shut down completely leaving me unable to return home. I had the car towed to Fairway Chevrolet for repairs. The service technician indicated that the catalytic converter needed to be replaced and the part was out of stock and would take 3 weeks to become available. No rental or loaner car was provided. On November [XXX] I was told that my car was fixed and it would be able to be picked up. I picked up the car and parked it at home and drove the car I was currently renting to California for the Thanksgiving holiday. Upon returning home, I returned my rental and returned to my car. The car behaved normally but after driving down a busy roadway for less than 2 miles the "Low propulsion power - engine not available" message reappeared and the car shut off IMMEDIATELY. This is horrifyingly dangerous especially considering the speed and location of where I was driving. I had the car towed to Fairway Chevrolet but didn't speak to anyone until the morning. In the morning I called in and explained what happened and stressed the safety fact that my car was returned and malfunctioned in a very dangerous way. The tech said that they were going to perform a diagnostic which they were going to charge me for, even though the original repair did not fix the defect. Fairway performed the diagnostic and stated they need to clean the engine bay and run a separate diagnostic of the brake system. These total more than $1.6k out of pocket and are not related to the power deactivating while in motion. My car is still at Fairway as they have not started the repairs and I am still self paying for a rental car. Fairway is uncooperative and refuse to check into the propulsion INFORMATION REDACTED PURSUANT TO THE FREEDOM OF
Mfg Campaign: 11573665
Recall Date: Feb 23, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Early on the week of November 9th my car displayed a message that there was "Low propulsion power - engine not available." Upon returning home and parking the car it started without incident the following day. On November [XXX], my vehicle stated "Low propulsion power - engine not available" but this time the car shut down completely leaving me unable to return home. I had the car towed to Fairway Chevrolet for repairs. The service technician indicated that the catalytic converter needed to be replaced and the part was out of stock and would take 3 weeks to become available. No rental or loaner car was provided. On November [XXX] I was told that my car was fixed and it would be able to be picked up. I picked up the car and parked it at home and drove the car I was currently renting to California for the Thanksgiving holiday. Upon returning home, I returned my rental and returned to my car. The car behaved normally but after driving down a busy roadway for less than 2 miles the "Low propulsion power - engine not available" message reappeared and the car shut off IMMEDIATELY. This is horrifyingly dangerous especially considering the speed and location of where I was driving. I had the car towed to Fairway Chevrolet but didn't speak to anyone until the morning. In the morning I called in and explained what happened and stressed the safety fact that my car was returned and malfunctioned in a very dangerous way. The tech said that they were going to perform a diagnostic which they were going to charge me for, even though the original repair did not fix the defect. Fairway performed the diagnostic and stated they need to clean the engine bay and run a separate diagnostic of the brake system. These total more than $1.6k out of pocket and are not related to the power deactivating while in motion. My car is still at Fairway as they have not started the repairs and I am still self paying for a rental car. Fairway is uncooperative and refuse to check into the propulsion INFORMATION REDACTED PURSUANT TO THE FREEDOM OF
Corrective Action:
Early on the week of November 9th my car displayed a message that there was "Low propulsion power - engine not available." Upon returning home and parking the car it started without incident the following day. On November [XXX], my vehicle stated "Low propulsion power - engine not available" but this time the car shut down completely leaving me unable to return home. I had the car towed to Fairway Chevrolet for repairs. The service technician indicated that the catalytic converter needed to be replaced and the part was out of stock and would take 3 weeks to become available. No rental or loaner car was provided. On November [XXX] I was told that my car was fixed and it would be able to be picked up. I picked up the car and parked it at home and drove the car I was currently renting to California for the Thanksgiving holiday. Upon returning home, I returned my rental and returned to my car. The car behaved normally but after driving down a busy roadway for less than 2 miles the "Low propulsion power - engine not available" message reappeared and the car shut off IMMEDIATELY. This is horrifyingly dangerous especially considering the speed and location of where I was driving. I had the car towed to Fairway Chevrolet but didn't speak to anyone until the morning. In the morning I called in and explained what happened and stressed the safety fact that my car was returned and malfunctioned in a very dangerous way. The tech said that they were going to perform a diagnostic which they were going to charge me for, even though the original repair did not fix the defect. Fairway performed the diagnostic and stated they need to clean the engine bay and run a separate diagnostic of the brake system. These total more than $1.6k out of pocket and are not related to the power deactivating while in motion. My car is still at Fairway as they have not started the repairs and I am still self paying for a rental car. Fairway is uncooperative and refuse to check into the propulsion INFORMATION REDACTED PURSUANT TO THE FREEDOM OF
Additional Notes:
Early on the week of November 9th my car displayed a message that there was "Low propulsion power - engine not available." Upon returning home and parking the car it started without incident the following day. On November [XXX], my vehicle stated "Low propulsion power - engine not available" but this time the car shut down completely leaving me unable to return home. I had the car towed to Fairway Chevrolet for repairs. The service technician indicated that the catalytic converter needed to be replaced and the part was out of stock and would take 3 weeks to become available. No rental or loaner car was provided. On November [XXX] I was told that my car was fixed and it would be able to be picked up. I picked up the car and parked it at home and drove the car I was currently renting to California for the Thanksgiving holiday. Upon returning home, I returned my rental and returned to my car. The car behaved normally but after driving down a busy roadway for less than 2 miles the "Low propulsion power - engine not available" message reappeared and the car shut off IMMEDIATELY. This is horrifyingly dangerous especially considering the speed and location of where I was driving. I had the car towed to Fairway Chevrolet but didn't speak to anyone until the morning. In the morning I called in and explained what happened and stressed the safety fact that my car was returned and malfunctioned in a very dangerous way. The tech said that they were going to perform a diagnostic which they were going to charge me for, even though the original repair did not fix the defect. Fairway performed the diagnostic and stated they need to clean the engine bay and run a separate diagnostic of the brake system. These total more than $1.6k out of pocket and are not related to the power deactivating while in motion. My car is still at Fairway as they have not started the repairs and I am still self paying for a rental car. Fairway is uncooperative and refuse to check into the propulsion INFORMATION REDACTED PURSUANT TO THE FREEDOM OF
Mfg Campaign: 11573665
Recall Date: Feb 23, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Early on the week of November 9th my car displayed a message that there was "Low propulsion power - engine not available." Upon returning home and parking the car it started without incident the following day. On November [XXX], my vehicle stated "Low propulsion power - engine not available" but this time the car shut down completely leaving me unable to return home. I had the car towed to Fairway Chevrolet for repairs. The service technician indicated that the catalytic converter needed to be replaced and the part was out of stock and would take 3 weeks to become available. No rental or loaner car was provided. On November [XXX] I was told that my car was fixed and it would be able to be picked up. I picked up the car and parked it at home and drove the car I was currently renting to California for the Thanksgiving holiday. Upon returning home, I returned my rental and returned to my car. The car behaved normally but after driving down a busy roadway for less than 2 miles the "Low propulsion power - engine not available" message reappeared and the car shut off IMMEDIATELY. This is horrifyingly dangerous especially considering the speed and location of where I was driving. I had the car towed to Fairway Chevrolet but didn't speak to anyone until the morning. In the morning I called in and explained what happened and stressed the safety fact that my car was returned and malfunctioned in a very dangerous way. The tech said that they were going to perform a diagnostic which they were going to charge me for, even though the original repair did not fix the defect. Fairway performed the diagnostic and stated they need to clean the engine bay and run a separate diagnostic of the brake system. These total more than $1.6k out of pocket and are not related to the power deactivating while in motion. My car is still at Fairway as they have not started the repairs and I am still self paying for a rental car. Fairway is uncooperative and refuse to check into the propulsion INFORMATION REDACTED PURSUANT TO THE FREEDOM OF
Corrective Action:
Early on the week of November 9th my car displayed a message that there was "Low propulsion power - engine not available." Upon returning home and parking the car it started without incident the following day. On November [XXX], my vehicle stated "Low propulsion power - engine not available" but this time the car shut down completely leaving me unable to return home. I had the car towed to Fairway Chevrolet for repairs. The service technician indicated that the catalytic converter needed to be replaced and the part was out of stock and would take 3 weeks to become available. No rental or loaner car was provided. On November [XXX] I was told that my car was fixed and it would be able to be picked up. I picked up the car and parked it at home and drove the car I was currently renting to California for the Thanksgiving holiday. Upon returning home, I returned my rental and returned to my car. The car behaved normally but after driving down a busy roadway for less than 2 miles the "Low propulsion power - engine not available" message reappeared and the car shut off IMMEDIATELY. This is horrifyingly dangerous especially considering the speed and location of where I was driving. I had the car towed to Fairway Chevrolet but didn't speak to anyone until the morning. In the morning I called in and explained what happened and stressed the safety fact that my car was returned and malfunctioned in a very dangerous way. The tech said that they were going to perform a diagnostic which they were going to charge me for, even though the original repair did not fix the defect. Fairway performed the diagnostic and stated they need to clean the engine bay and run a separate diagnostic of the brake system. These total more than $1.6k out of pocket and are not related to the power deactivating while in motion. My car is still at Fairway as they have not started the repairs and I am still self paying for a rental car. Fairway is uncooperative and refuse to check into the propulsion INFORMATION REDACTED PURSUANT TO THE FREEDOM OF
Additional Notes:
Early on the week of November 9th my car displayed a message that there was "Low propulsion power - engine not available." Upon returning home and parking the car it started without incident the following day. On November [XXX], my vehicle stated "Low propulsion power - engine not available" but this time the car shut down completely leaving me unable to return home. I had the car towed to Fairway Chevrolet for repairs. The service technician indicated that the catalytic converter needed to be replaced and the part was out of stock and would take 3 weeks to become available. No rental or loaner car was provided. On November [XXX] I was told that my car was fixed and it would be able to be picked up. I picked up the car and parked it at home and drove the car I was currently renting to California for the Thanksgiving holiday. Upon returning home, I returned my rental and returned to my car. The car behaved normally but after driving down a busy roadway for less than 2 miles the "Low propulsion power - engine not available" message reappeared and the car shut off IMMEDIATELY. This is horrifyingly dangerous especially considering the speed and location of where I was driving. I had the car towed to Fairway Chevrolet but didn't speak to anyone until the morning. In the morning I called in and explained what happened and stressed the safety fact that my car was returned and malfunctioned in a very dangerous way. The tech said that they were going to perform a diagnostic which they were going to charge me for, even though the original repair did not fix the defect. Fairway performed the diagnostic and stated they need to clean the engine bay and run a separate diagnostic of the brake system. These total more than $1.6k out of pocket and are not related to the power deactivating while in motion. My car is still at Fairway as they have not started the repairs and I am still self paying for a rental car. Fairway is uncooperative and refuse to check into the propulsion INFORMATION REDACTED PURSUANT TO THE FREEDOM OF
Mfg Campaign: 11573665
Recall Date: Feb 23, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Lost propulsion power went from doing 75mph to 35mph on the fast lane with no warning vehicles swerving to avoid hitting me..very scary and dangerous 3rd time this happens I now try to avoid fast traffic.. please look into this someone going to get hurt if no action taken..
Corrective Action:
Lost propulsion power went from doing 75mph to 35mph on the fast lane with no warning vehicles swerving to avoid hitting me..very scary and dangerous 3rd time this happens I now try to avoid fast traffic.. please look into this someone going to get hurt if no action taken..
Additional Notes:
Lost propulsion power went from doing 75mph to 35mph on the fast lane with no warning vehicles swerving to avoid hitting me..very scary and dangerous 3rd time this happens I now try to avoid fast traffic.. please look into this someone going to get hurt if no action taken..
Mfg Campaign: 11573049
Recall Date: Feb 20, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Lost propulsion power went from doing 75mph to 35mph on the fast lane with no warning vehicles swerving to avoid hitting me..very scary and dangerous 3rd time this happens I now try to avoid fast traffic.. please look into this someone going to get hurt if no action taken..
Corrective Action:
Lost propulsion power went from doing 75mph to 35mph on the fast lane with no warning vehicles swerving to avoid hitting me..very scary and dangerous 3rd time this happens I now try to avoid fast traffic.. please look into this someone going to get hurt if no action taken..
Additional Notes:
Lost propulsion power went from doing 75mph to 35mph on the fast lane with no warning vehicles swerving to avoid hitting me..very scary and dangerous 3rd time this happens I now try to avoid fast traffic.. please look into this someone going to get hurt if no action taken..
Mfg Campaign: 11573049
Recall Date: Feb 20, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My 2018 Chevy Volt has experienced the GM knows BECM issue. There are several Volt Owners that have experienced this issue. I would like to bring this to the attention for GM to post a recall/mandatory service repair as my car stopped working, would not start, was displaying false information on the electrical module, etc. Issue: 1. Car would not start 2. Battery stated fully charged with solid green light but display showed only 1 electric mile available 3. Tried to shift car to Reverse press gas nothing happened 4. Tried to shift car to Drive press gas nothing happened. 5. Car engine light is on 6. Utter confusion as stress as I’m stranded with no way to get my car working 7. Chevy dealership has had my car for one week now with the only update of ordered BECM module. No ETA on when this will be fixed 8. No indication of what caused the issue
Corrective Action:
My 2018 Chevy Volt has experienced the GM knows BECM issue. There are several Volt Owners that have experienced this issue. I would like to bring this to the attention for GM to post a recall/mandatory service repair as my car stopped working, would not start, was displaying false information on the electrical module, etc. Issue: 1. Car would not start 2. Battery stated fully charged with solid green light but display showed only 1 electric mile available 3. Tried to shift car to Reverse press gas nothing happened 4. Tried to shift car to Drive press gas nothing happened. 5. Car engine light is on 6. Utter confusion as stress as I’m stranded with no way to get my car working 7. Chevy dealership has had my car for one week now with the only update of ordered BECM module. No ETA on when this will be fixed 8. No indication of what caused the issue
Additional Notes:
My 2018 Chevy Volt has experienced the GM knows BECM issue. There are several Volt Owners that have experienced this issue. I would like to bring this to the attention for GM to post a recall/mandatory service repair as my car stopped working, would not start, was displaying false information on the electrical module, etc. Issue: 1. Car would not start 2. Battery stated fully charged with solid green light but display showed only 1 electric mile available 3. Tried to shift car to Reverse press gas nothing happened 4. Tried to shift car to Drive press gas nothing happened. 5. Car engine light is on 6. Utter confusion as stress as I’m stranded with no way to get my car working 7. Chevy dealership has had my car for one week now with the only update of ordered BECM module. No ETA on when this will be fixed 8. No indication of what caused the issue
Mfg Campaign: 11568045
Recall Date: Jan 26, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My 2018 Chevy Volt has experienced the GM knows BECM issue. There are several Volt Owners that have experienced this issue. I would like to bring this to the attention for GM to post a recall/mandatory service repair as my car stopped working, would not start, was displaying false information on the electrical module, etc. Issue: 1. Car would not start 2. Battery stated fully charged with solid green light but display showed only 1 electric mile available 3. Tried to shift car to Reverse press gas nothing happened 4. Tried to shift car to Drive press gas nothing happened. 5. Car engine light is on 6. Utter confusion as stress as I’m stranded with no way to get my car working 7. Chevy dealership has had my car for one week now with the only update of ordered BECM module. No ETA on when this will be fixed 8. No indication of what caused the issue
Corrective Action:
My 2018 Chevy Volt has experienced the GM knows BECM issue. There are several Volt Owners that have experienced this issue. I would like to bring this to the attention for GM to post a recall/mandatory service repair as my car stopped working, would not start, was displaying false information on the electrical module, etc. Issue: 1. Car would not start 2. Battery stated fully charged with solid green light but display showed only 1 electric mile available 3. Tried to shift car to Reverse press gas nothing happened 4. Tried to shift car to Drive press gas nothing happened. 5. Car engine light is on 6. Utter confusion as stress as I’m stranded with no way to get my car working 7. Chevy dealership has had my car for one week now with the only update of ordered BECM module. No ETA on when this will be fixed 8. No indication of what caused the issue
Additional Notes:
My 2018 Chevy Volt has experienced the GM knows BECM issue. There are several Volt Owners that have experienced this issue. I would like to bring this to the attention for GM to post a recall/mandatory service repair as my car stopped working, would not start, was displaying false information on the electrical module, etc. Issue: 1. Car would not start 2. Battery stated fully charged with solid green light but display showed only 1 electric mile available 3. Tried to shift car to Reverse press gas nothing happened 4. Tried to shift car to Drive press gas nothing happened. 5. Car engine light is on 6. Utter confusion as stress as I’m stranded with no way to get my car working 7. Chevy dealership has had my car for one week now with the only update of ordered BECM module. No ETA on when this will be fixed 8. No indication of what caused the issue
Mfg Campaign: 11568045
Recall Date: Jan 26, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My 2018 Chevy Volt has experienced the GM knows BECM issue. There are several Volt Owners that have experienced this issue. I would like to bring this to the attention for GM to post a recall/mandatory service repair as my car stopped working, would not start, was displaying false information on the electrical module, etc. Issue: 1. Car would not start 2. Battery stated fully charged with solid green light but display showed only 1 electric mile available 3. Tried to shift car to Reverse press gas nothing happened 4. Tried to shift car to Drive press gas nothing happened. 5. Car engine light is on 6. Utter confusion as stress as I’m stranded with no way to get my car working 7. Chevy dealership has had my car for one week now with the only update of ordered BECM module. No ETA on when this will be fixed 8. No indication of what caused the issue
Corrective Action:
My 2018 Chevy Volt has experienced the GM knows BECM issue. There are several Volt Owners that have experienced this issue. I would like to bring this to the attention for GM to post a recall/mandatory service repair as my car stopped working, would not start, was displaying false information on the electrical module, etc. Issue: 1. Car would not start 2. Battery stated fully charged with solid green light but display showed only 1 electric mile available 3. Tried to shift car to Reverse press gas nothing happened 4. Tried to shift car to Drive press gas nothing happened. 5. Car engine light is on 6. Utter confusion as stress as I’m stranded with no way to get my car working 7. Chevy dealership has had my car for one week now with the only update of ordered BECM module. No ETA on when this will be fixed 8. No indication of what caused the issue
Additional Notes:
My 2018 Chevy Volt has experienced the GM knows BECM issue. There are several Volt Owners that have experienced this issue. I would like to bring this to the attention for GM to post a recall/mandatory service repair as my car stopped working, would not start, was displaying false information on the electrical module, etc. Issue: 1. Car would not start 2. Battery stated fully charged with solid green light but display showed only 1 electric mile available 3. Tried to shift car to Reverse press gas nothing happened 4. Tried to shift car to Drive press gas nothing happened. 5. Car engine light is on 6. Utter confusion as stress as I’m stranded with no way to get my car working 7. Chevy dealership has had my car for one week now with the only update of ordered BECM module. No ETA on when this will be fixed 8. No indication of what caused the issue
Mfg Campaign: 11568045
Recall Date: Jan 26, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My 2018 Volt had a reduced propulsion power message and stopped running on its ICE in early Oct 2023 and because the battery was dead the vehicle wouldn't run at all. The next day 10-3-23 I was able to charge the battery and then brought the vehicle to the dealer for diagnosis. The problem seems to be with the EGR valve and the dealer ordered one at that time. It's been 3 1/2 months and there is no sign of the part. The car is only usable for its 55 mile all electric range which is often not enough but our family by borrowing cars and getting taxi rides and taking buses. This is by most measures unacceptable.
Corrective Action:
My 2018 Volt had a reduced propulsion power message and stopped running on its ICE in early Oct 2023 and because the battery was dead the vehicle wouldn't run at all. The next day 10-3-23 I was able to charge the battery and then brought the vehicle to the dealer for diagnosis. The problem seems to be with the EGR valve and the dealer ordered one at that time. It's been 3 1/2 months and there is no sign of the part. The car is only usable for its 55 mile all electric range which is often not enough but our family by borrowing cars and getting taxi rides and taking buses. This is by most measures unacceptable.
Additional Notes:
My 2018 Volt had a reduced propulsion power message and stopped running on its ICE in early Oct 2023 and because the battery was dead the vehicle wouldn't run at all. The next day 10-3-23 I was able to charge the battery and then brought the vehicle to the dealer for diagnosis. The problem seems to be with the EGR valve and the dealer ordered one at that time. It's been 3 1/2 months and there is no sign of the part. The car is only usable for its 55 mile all electric range which is often not enough but our family by borrowing cars and getting taxi rides and taking buses. This is by most measures unacceptable.
Mfg Campaign: 11566122
Recall Date: Jan 17, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
After recent repair of hybrid transmission, experienced a loss of power, MIL, and several trouble codes related to the battery control module (BECM). This affects safety as the loss of propulsion unexpectedly causes deviations in speed from typical traffic flow. The problem was confirmed by OnStar and a manufacturer representative was advised with a dealer appointment scheduled when they next open. There were no lamps or other symptoms prior to this MIL and loss of power. Restarts after shut down have not been attempted until able to take the vehicle to the dealership.
Corrective Action:
After recent repair of hybrid transmission, experienced a loss of power, MIL, and several trouble codes related to the battery control module (BECM). This affects safety as the loss of propulsion unexpectedly causes deviations in speed from typical traffic flow. The problem was confirmed by OnStar and a manufacturer representative was advised with a dealer appointment scheduled when they next open. There were no lamps or other symptoms prior to this MIL and loss of power. Restarts after shut down have not been attempted until able to take the vehicle to the dealership.
Additional Notes:
After recent repair of hybrid transmission, experienced a loss of power, MIL, and several trouble codes related to the battery control module (BECM). This affects safety as the loss of propulsion unexpectedly causes deviations in speed from typical traffic flow. The problem was confirmed by OnStar and a manufacturer representative was advised with a dealer appointment scheduled when they next open. There were no lamps or other symptoms prior to this MIL and loss of power. Restarts after shut down have not been attempted until able to take the vehicle to the dealership.
Mfg Campaign: 11565395
Recall Date: Jan 14, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
After recent repair of hybrid transmission, experienced a loss of power, MIL, and several trouble codes related to the battery control module (BECM). This affects safety as the loss of propulsion unexpectedly causes deviations in speed from typical traffic flow. The problem was confirmed by OnStar and a manufacturer representative was advised with a dealer appointment scheduled when they next open. There were no lamps or other symptoms prior to this MIL and loss of power. Restarts after shut down have not been attempted until able to take the vehicle to the dealership.
Corrective Action:
After recent repair of hybrid transmission, experienced a loss of power, MIL, and several trouble codes related to the battery control module (BECM). This affects safety as the loss of propulsion unexpectedly causes deviations in speed from typical traffic flow. The problem was confirmed by OnStar and a manufacturer representative was advised with a dealer appointment scheduled when they next open. There were no lamps or other symptoms prior to this MIL and loss of power. Restarts after shut down have not been attempted until able to take the vehicle to the dealership.
Additional Notes:
After recent repair of hybrid transmission, experienced a loss of power, MIL, and several trouble codes related to the battery control module (BECM). This affects safety as the loss of propulsion unexpectedly causes deviations in speed from typical traffic flow. The problem was confirmed by OnStar and a manufacturer representative was advised with a dealer appointment scheduled when they next open. There were no lamps or other symptoms prior to this MIL and loss of power. Restarts after shut down have not been attempted until able to take the vehicle to the dealership.
Mfg Campaign: 11565395
Recall Date: Jan 14, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
My 2018 Chevy Volt was at a Chevrolet dealership in Burbank and they have been running tests on my car to re-create the problem which they have not been able to do. On [XXX] my car suddenly stopped and shakes violently after I turned it on after about driving 15 feet, and my screen was telling me “engine not available, service needed soon” so I got it towed to the dealership (no prior warning signs on dash or anything). On [XXX] they told me they were not able to find the fix or recreate it and also said “This is definitely very rare. Drive it around and bring it back in if it happens again” which felt like they really didn’t care for my safety at all. On [XXX], the same exact problem happened with my car, “engine not available, service needed soon” and shook violently (my girlfriend witnessed it) after 100 yards of driving it and then towed my car back to the dealership. On [XXX], 23 DAYS LATER, the Chevy dealership calls to tell me they still haven’t been able to recreate the problem or find a solution again. I haven’t been able to drive my car this whole time. I have had a case open with GM this whole time where they have been extremely spotty on communication and pretty much just ignoring me the alot of the time. They called me on Saturday, [XXX] (when they’re “closed”) to tell me their solution but I missed the call, I called Monday and Tuesday but can’t get in contact with my advisor until finally Wednesday, I call and they are able to connect me and they gave me a final solution on [XXX] of $1500 off a New GM brand car so they weren’t in any rush to contact me about the final solution. They should repurchase the car from me and pay for damages. Car feels extremely unsafe and there should at least be some type of diagnosis… CHEVROLET CANT FIX THEIR OWN CARS, UNREAL!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My 2018 Chevy Volt was at a Chevrolet dealership in Burbank and they have been running tests on my car to re-create the problem which they have not been able to do. On [XXX] my car suddenly stopped and shakes violently after I turned it on after about driving 15 feet, and my screen was telling me “engine not available, service needed soon” so I got it towed to the dealership (no prior warning signs on dash or anything). On [XXX] they told me they were not able to find the fix or recreate it and also said “This is definitely very rare. Drive it around and bring it back in if it happens again” which felt like they really didn’t care for my safety at all. On [XXX], the same exact problem happened with my car, “engine not available, service needed soon” and shook violently (my girlfriend witnessed it) after 100 yards of driving it and then towed my car back to the dealership. On [XXX], 23 DAYS LATER, the Chevy dealership calls to tell me they still haven’t been able to recreate the problem or find a solution again. I haven’t been able to drive my car this whole time. I have had a case open with GM this whole time where they have been extremely spotty on communication and pretty much just ignoring me the alot of the time. They called me on Saturday, [XXX] (when they’re “closed”) to tell me their solution but I missed the call, I called Monday and Tuesday but can’t get in contact with my advisor until finally Wednesday, I call and they are able to connect me and they gave me a final solution on [XXX] of $1500 off a New GM brand car so they weren’t in any rush to contact me about the final solution. They should repurchase the car from me and pay for damages. Car feels extremely unsafe and there should at least be some type of diagnosis… CHEVROLET CANT FIX THEIR OWN CARS, UNREAL!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My 2018 Chevy Volt was at a Chevrolet dealership in Burbank and they have been running tests on my car to re-create the problem which they have not been able to do. On [XXX] my car suddenly stopped and shakes violently after I turned it on after about driving 15 feet, and my screen was telling me “engine not available, service needed soon” so I got it towed to the dealership (no prior warning signs on dash or anything). On [XXX] they told me they were not able to find the fix or recreate it and also said “This is definitely very rare. Drive it around and bring it back in if it happens again” which felt like they really didn’t care for my safety at all. On [XXX], the same exact problem happened with my car, “engine not available, service needed soon” and shook violently (my girlfriend witnessed it) after 100 yards of driving it and then towed my car back to the dealership. On [XXX], 23 DAYS LATER, the Chevy dealership calls to tell me they still haven’t been able to recreate the problem or find a solution again. I haven’t been able to drive my car this whole time. I have had a case open with GM this whole time where they have been extremely spotty on communication and pretty much just ignoring me the alot of the time. They called me on Saturday, [XXX] (when they’re “closed”) to tell me their solution but I missed the call, I called Monday and Tuesday but can’t get in contact with my advisor until finally Wednesday, I call and they are able to connect me and they gave me a final solution on [XXX] of $1500 off a New GM brand car so they weren’t in any rush to contact me about the final solution. They should repurchase the car from me and pay for damages. Car feels extremely unsafe and there should at least be some type of diagnosis… CHEVROLET CANT FIX THEIR OWN CARS, UNREAL!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11565384
Recall Date: Jan 13, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My 2018 Chevy Volt was at a Chevrolet dealership in Burbank and they have been running tests on my car to re-create the problem which they have not been able to do. On [XXX] my car suddenly stopped and shakes violently after I turned it on after about driving 15 feet, and my screen was telling me “engine not available, service needed soon” so I got it towed to the dealership (no prior warning signs on dash or anything). On [XXX] they told me they were not able to find the fix or recreate it and also said “This is definitely very rare. Drive it around and bring it back in if it happens again” which felt like they really didn’t care for my safety at all. On [XXX], the same exact problem happened with my car, “engine not available, service needed soon” and shook violently (my girlfriend witnessed it) after 100 yards of driving it and then towed my car back to the dealership. On [XXX], 23 DAYS LATER, the Chevy dealership calls to tell me they still haven’t been able to recreate the problem or find a solution again. I haven’t been able to drive my car this whole time. I have had a case open with GM this whole time where they have been extremely spotty on communication and pretty much just ignoring me the alot of the time. They called me on Saturday, [XXX] (when they’re “closed”) to tell me their solution but I missed the call, I called Monday and Tuesday but can’t get in contact with my advisor until finally Wednesday, I call and they are able to connect me and they gave me a final solution on [XXX] of $1500 off a New GM brand car so they weren’t in any rush to contact me about the final solution. They should repurchase the car from me and pay for damages. Car feels extremely unsafe and there should at least be some type of diagnosis… CHEVROLET CANT FIX THEIR OWN CARS, UNREAL!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My 2018 Chevy Volt was at a Chevrolet dealership in Burbank and they have been running tests on my car to re-create the problem which they have not been able to do. On [XXX] my car suddenly stopped and shakes violently after I turned it on after about driving 15 feet, and my screen was telling me “engine not available, service needed soon” so I got it towed to the dealership (no prior warning signs on dash or anything). On [XXX] they told me they were not able to find the fix or recreate it and also said “This is definitely very rare. Drive it around and bring it back in if it happens again” which felt like they really didn’t care for my safety at all. On [XXX], the same exact problem happened with my car, “engine not available, service needed soon” and shook violently (my girlfriend witnessed it) after 100 yards of driving it and then towed my car back to the dealership. On [XXX], 23 DAYS LATER, the Chevy dealership calls to tell me they still haven’t been able to recreate the problem or find a solution again. I haven’t been able to drive my car this whole time. I have had a case open with GM this whole time where they have been extremely spotty on communication and pretty much just ignoring me the alot of the time. They called me on Saturday, [XXX] (when they’re “closed”) to tell me their solution but I missed the call, I called Monday and Tuesday but can’t get in contact with my advisor until finally Wednesday, I call and they are able to connect me and they gave me a final solution on [XXX] of $1500 off a New GM brand car so they weren’t in any rush to contact me about the final solution. They should repurchase the car from me and pay for damages. Car feels extremely unsafe and there should at least be some type of diagnosis… CHEVROLET CANT FIX THEIR OWN CARS, UNREAL!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My 2018 Chevy Volt was at a Chevrolet dealership in Burbank and they have been running tests on my car to re-create the problem which they have not been able to do. On [XXX] my car suddenly stopped and shakes violently after I turned it on after about driving 15 feet, and my screen was telling me “engine not available, service needed soon” so I got it towed to the dealership (no prior warning signs on dash or anything). On [XXX] they told me they were not able to find the fix or recreate it and also said “This is definitely very rare. Drive it around and bring it back in if it happens again” which felt like they really didn’t care for my safety at all. On [XXX], the same exact problem happened with my car, “engine not available, service needed soon” and shook violently (my girlfriend witnessed it) after 100 yards of driving it and then towed my car back to the dealership. On [XXX], 23 DAYS LATER, the Chevy dealership calls to tell me they still haven’t been able to recreate the problem or find a solution again. I haven’t been able to drive my car this whole time. I have had a case open with GM this whole time where they have been extremely spotty on communication and pretty much just ignoring me the alot of the time. They called me on Saturday, [XXX] (when they’re “closed”) to tell me their solution but I missed the call, I called Monday and Tuesday but can’t get in contact with my advisor until finally Wednesday, I call and they are able to connect me and they gave me a final solution on [XXX] of $1500 off a New GM brand car so they weren’t in any rush to contact me about the final solution. They should repurchase the car from me and pay for damages. Car feels extremely unsafe and there should at least be some type of diagnosis… CHEVROLET CANT FIX THEIR OWN CARS, UNREAL!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11565384
Recall Date: Jan 13, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My 2018 Chevy Volt was at a Chevrolet dealership in Burbank and they have been running tests on my car to re-create the problem which they have not been able to do. On [XXX] my car suddenly stopped and shakes violently after I turned it on after about driving 15 feet, and my screen was telling me “engine not available, service needed soon” so I got it towed to the dealership (no prior warning signs on dash or anything). On [XXX] they told me they were not able to find the fix or recreate it and also said “This is definitely very rare. Drive it around and bring it back in if it happens again” which felt like they really didn’t care for my safety at all. On [XXX], the same exact problem happened with my car, “engine not available, service needed soon” and shook violently (my girlfriend witnessed it) after 100 yards of driving it and then towed my car back to the dealership. On [XXX], 23 DAYS LATER, the Chevy dealership calls to tell me they still haven’t been able to recreate the problem or find a solution again. I haven’t been able to drive my car this whole time. I have had a case open with GM this whole time where they have been extremely spotty on communication and pretty much just ignoring me the alot of the time. They called me on Saturday, [XXX] (when they’re “closed”) to tell me their solution but I missed the call, I called Monday and Tuesday but can’t get in contact with my advisor until finally Wednesday, I call and they are able to connect me and they gave me a final solution on [XXX] of $1500 off a New GM brand car so they weren’t in any rush to contact me about the final solution. They should repurchase the car from me and pay for damages. Car feels extremely unsafe and there should at least be some type of diagnosis… CHEVROLET CANT FIX THEIR OWN CARS, UNREAL!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My 2018 Chevy Volt was at a Chevrolet dealership in Burbank and they have been running tests on my car to re-create the problem which they have not been able to do. On [XXX] my car suddenly stopped and shakes violently after I turned it on after about driving 15 feet, and my screen was telling me “engine not available, service needed soon” so I got it towed to the dealership (no prior warning signs on dash or anything). On [XXX] they told me they were not able to find the fix or recreate it and also said “This is definitely very rare. Drive it around and bring it back in if it happens again” which felt like they really didn’t care for my safety at all. On [XXX], the same exact problem happened with my car, “engine not available, service needed soon” and shook violently (my girlfriend witnessed it) after 100 yards of driving it and then towed my car back to the dealership. On [XXX], 23 DAYS LATER, the Chevy dealership calls to tell me they still haven’t been able to recreate the problem or find a solution again. I haven’t been able to drive my car this whole time. I have had a case open with GM this whole time where they have been extremely spotty on communication and pretty much just ignoring me the alot of the time. They called me on Saturday, [XXX] (when they’re “closed”) to tell me their solution but I missed the call, I called Monday and Tuesday but can’t get in contact with my advisor until finally Wednesday, I call and they are able to connect me and they gave me a final solution on [XXX] of $1500 off a New GM brand car so they weren’t in any rush to contact me about the final solution. They should repurchase the car from me and pay for damages. Car feels extremely unsafe and there should at least be some type of diagnosis… CHEVROLET CANT FIX THEIR OWN CARS, UNREAL!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My 2018 Chevy Volt was at a Chevrolet dealership in Burbank and they have been running tests on my car to re-create the problem which they have not been able to do. On [XXX] my car suddenly stopped and shakes violently after I turned it on after about driving 15 feet, and my screen was telling me “engine not available, service needed soon” so I got it towed to the dealership (no prior warning signs on dash or anything). On [XXX] they told me they were not able to find the fix or recreate it and also said “This is definitely very rare. Drive it around and bring it back in if it happens again” which felt like they really didn’t care for my safety at all. On [XXX], the same exact problem happened with my car, “engine not available, service needed soon” and shook violently (my girlfriend witnessed it) after 100 yards of driving it and then towed my car back to the dealership. On [XXX], 23 DAYS LATER, the Chevy dealership calls to tell me they still haven’t been able to recreate the problem or find a solution again. I haven’t been able to drive my car this whole time. I have had a case open with GM this whole time where they have been extremely spotty on communication and pretty much just ignoring me the alot of the time. They called me on Saturday, [XXX] (when they’re “closed”) to tell me their solution but I missed the call, I called Monday and Tuesday but can’t get in contact with my advisor until finally Wednesday, I call and they are able to connect me and they gave me a final solution on [XXX] of $1500 off a New GM brand car so they weren’t in any rush to contact me about the final solution. They should repurchase the car from me and pay for damages. Car feels extremely unsafe and there should at least be some type of diagnosis… CHEVROLET CANT FIX THEIR OWN CARS, UNREAL!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11565384
Recall Date: Jan 13, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury