Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Chrysler Pacifica vehicles equipped with a 3.6l engine. The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U01
Recall Date: Jan 11, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (VMI) is recalling certain 2017 Chrysler Pacifica lowered floor vehicles modified by VMI. The rear pinion bracket on both sides of the vehicle may crack, causing the axle not to be centered and the wheel to wobble.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PAC20170728
Recall Date: Jul 28, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage Mobility) is recalling certain 2017 Chrysler Pacifica lowered floor vans modified by Vantage Mobility for wheelchair accessibility. The affected vans have rear brake lines that might have been crossed during the modification. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Pac-20170525
Recall Date: May 25, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Pacifica vehicles manufactured February 22, 2016, through April 28, 2016. The center overhead seat belt stow clip may fracture and prevent use of the seat belt in the third-row and/or second-row center passenger seat (if so equipped).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S42
Recall Date: Jun 30, 2016
Consumer Complaints
2.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
This happens every single time we drive our Pacifica: Per many other complaints available online, the current gen Pacifica (2017-present), when equipped with ADAS such as lane keep assist, has a steering issue as follows: -under varying conditions, the vehicle's steering wheel will "stick." This issue typically follows a small steering input of 10-25 degrees in either direction. -When the steering wheel sticks, it presents 2 major safety issues: 1) the vehicle maintains its course and could collide with objects or veer off the road and 2) the sticking of the wheel is so severe at times that the counter-steering required to correct the "stick" presents a danger of driving into oncoming traffic. -Yes, Dodge of Boerne, TX, and it was "fixed" by securing a ground wire on the vehicle, but the problem continues to persist -Just dealership listed above -No Here are selections of other reports on this issue: https://www.pacificaforums.com/threads/2017-steering-problems.48061/ https://www.pacificaforums.com/threads/2017-steering-issue.50528/ https://www.pacificaforums.com/threads/the-steering-wheel-tries-to-turn-by-itself-when-driving-on-uneven-roads.23538/ https://www.carproblemzoo.com/chrysler/pacifica/2017/steering-problems.php I am guessing this issue is what was addressed at our service appointment, but it did not solve our specific issue: https://www.mlive.com/news/2019/05/fca-recalls-198k-pacifica-minivans-due-to-potential-issue-with-power-steering.html
Corrective Action:
This happens every single time we drive our Pacifica: Per many other complaints available online, the current gen Pacifica (2017-present), when equipped with ADAS such as lane keep assist, has a steering issue as follows: -under varying conditions, the vehicle's steering wheel will "stick." This issue typically follows a small steering input of 10-25 degrees in either direction. -When the steering wheel sticks, it presents 2 major safety issues: 1) the vehicle maintains its course and could collide with objects or veer off the road and 2) the sticking of the wheel is so severe at times that the counter-steering required to correct the "stick" presents a danger of driving into oncoming traffic. -Yes, Dodge of Boerne, TX, and it was "fixed" by securing a ground wire on the vehicle, but the problem continues to persist -Just dealership listed above -No Here are selections of other reports on this issue: https://www.pacificaforums.com/threads/2017-steering-problems.48061/ https://www.pacificaforums.com/threads/2017-steering-issue.50528/ https://www.pacificaforums.com/threads/the-steering-wheel-tries-to-turn-by-itself-when-driving-on-uneven-roads.23538/ https://www.carproblemzoo.com/chrysler/pacifica/2017/steering-problems.php I am guessing this issue is what was addressed at our service appointment, but it did not solve our specific issue: https://www.mlive.com/news/2019/05/fca-recalls-198k-pacifica-minivans-due-to-potential-issue-with-power-steering.html
Additional Notes:
This happens every single time we drive our Pacifica: Per many other complaints available online, the current gen Pacifica (2017-present), when equipped with ADAS such as lane keep assist, has a steering issue as follows: -under varying conditions, the vehicle's steering wheel will "stick." This issue typically follows a small steering input of 10-25 degrees in either direction. -When the steering wheel sticks, it presents 2 major safety issues: 1) the vehicle maintains its course and could collide with objects or veer off the road and 2) the sticking of the wheel is so severe at times that the counter-steering required to correct the "stick" presents a danger of driving into oncoming traffic. -Yes, Dodge of Boerne, TX, and it was "fixed" by securing a ground wire on the vehicle, but the problem continues to persist -Just dealership listed above -No Here are selections of other reports on this issue: https://www.pacificaforums.com/threads/2017-steering-problems.48061/ https://www.pacificaforums.com/threads/2017-steering-issue.50528/ https://www.pacificaforums.com/threads/the-steering-wheel-tries-to-turn-by-itself-when-driving-on-uneven-roads.23538/ https://www.carproblemzoo.com/chrysler/pacifica/2017/steering-problems.php I am guessing this issue is what was addressed at our service appointment, but it did not solve our specific issue: https://www.mlive.com/news/2019/05/fca-recalls-198k-pacifica-minivans-due-to-potential-issue-with-power-steering.html
Mfg Campaign: 11528103
Recall Date: Jun 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
This happens every single time we drive our Pacifica: Per many other complaints available online, the current gen Pacifica (2017-present), when equipped with ADAS such as lane keep assist, has a steering issue as follows: -under varying conditions, the vehicle's steering wheel will "stick." This issue typically follows a small steering input of 10-25 degrees in either direction. -When the steering wheel sticks, it presents 2 major safety issues: 1) the vehicle maintains its course and could collide with objects or veer off the road and 2) the sticking of the wheel is so severe at times that the counter-steering required to correct the "stick" presents a danger of driving into oncoming traffic. -Yes, Dodge of Boerne, TX, and it was "fixed" by securing a ground wire on the vehicle, but the problem continues to persist -Just dealership listed above -No Here are selections of other reports on this issue: https://www.pacificaforums.com/threads/2017-steering-problems.48061/ https://www.pacificaforums.com/threads/2017-steering-issue.50528/ https://www.pacificaforums.com/threads/the-steering-wheel-tries-to-turn-by-itself-when-driving-on-uneven-roads.23538/ https://www.carproblemzoo.com/chrysler/pacifica/2017/steering-problems.php I am guessing this issue is what was addressed at our service appointment, but it did not solve our specific issue: https://www.mlive.com/news/2019/05/fca-recalls-198k-pacifica-minivans-due-to-potential-issue-with-power-steering.html
Corrective Action:
This happens every single time we drive our Pacifica: Per many other complaints available online, the current gen Pacifica (2017-present), when equipped with ADAS such as lane keep assist, has a steering issue as follows: -under varying conditions, the vehicle's steering wheel will "stick." This issue typically follows a small steering input of 10-25 degrees in either direction. -When the steering wheel sticks, it presents 2 major safety issues: 1) the vehicle maintains its course and could collide with objects or veer off the road and 2) the sticking of the wheel is so severe at times that the counter-steering required to correct the "stick" presents a danger of driving into oncoming traffic. -Yes, Dodge of Boerne, TX, and it was "fixed" by securing a ground wire on the vehicle, but the problem continues to persist -Just dealership listed above -No Here are selections of other reports on this issue: https://www.pacificaforums.com/threads/2017-steering-problems.48061/ https://www.pacificaforums.com/threads/2017-steering-issue.50528/ https://www.pacificaforums.com/threads/the-steering-wheel-tries-to-turn-by-itself-when-driving-on-uneven-roads.23538/ https://www.carproblemzoo.com/chrysler/pacifica/2017/steering-problems.php I am guessing this issue is what was addressed at our service appointment, but it did not solve our specific issue: https://www.mlive.com/news/2019/05/fca-recalls-198k-pacifica-minivans-due-to-potential-issue-with-power-steering.html
Additional Notes:
This happens every single time we drive our Pacifica: Per many other complaints available online, the current gen Pacifica (2017-present), when equipped with ADAS such as lane keep assist, has a steering issue as follows: -under varying conditions, the vehicle's steering wheel will "stick." This issue typically follows a small steering input of 10-25 degrees in either direction. -When the steering wheel sticks, it presents 2 major safety issues: 1) the vehicle maintains its course and could collide with objects or veer off the road and 2) the sticking of the wheel is so severe at times that the counter-steering required to correct the "stick" presents a danger of driving into oncoming traffic. -Yes, Dodge of Boerne, TX, and it was "fixed" by securing a ground wire on the vehicle, but the problem continues to persist -Just dealership listed above -No Here are selections of other reports on this issue: https://www.pacificaforums.com/threads/2017-steering-problems.48061/ https://www.pacificaforums.com/threads/2017-steering-issue.50528/ https://www.pacificaforums.com/threads/the-steering-wheel-tries-to-turn-by-itself-when-driving-on-uneven-roads.23538/ https://www.carproblemzoo.com/chrysler/pacifica/2017/steering-problems.php I am guessing this issue is what was addressed at our service appointment, but it did not solve our specific issue: https://www.mlive.com/news/2019/05/fca-recalls-198k-pacifica-minivans-due-to-potential-issue-with-power-steering.html
Mfg Campaign: 11528103
Recall Date: Jun 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The van began to run rough in the mornings when I first started up. I initially thought a tire was flat. But all tires were fine. It did this several mornings but then would begin driving smoothly as normal about 2-3 minutes after the drive started. A little less than two weeks later the check engine light came on for the first time. It ran roughly but lasted a little longer; maybe 5 minutes. The check engine light would go off. It did this a couple of times. The third time, the check engine light came on and started blinking. Then maybe 20 minutes into the drive the van began to overheat. I turned on the heat and the gauge went down to normal right away and drove as usual. The check engine light stopped blinking but stayed on. No problems for the rest of the hour-long drive. The next day, the same thing happened while i was on the highway. It started overheating, but the overheating lasted longer and intensified at higher speeds, so I had to drive about 24-35 on an expressway. I took it to a Fiat Chrysler Auto/Mopar Service repair shop immediately. The manager suspected that there was a crack in the cylinder and coolant was leaking into possibly the engine or somewhere else. They said they've seen this same crack, in the same location on many other Chrysler Pacificas. They took pictures (see attached) and sent it to FCA/Mopar. It took several weeks for an FCA/Mopar Inspector to come out. But once they did, they confirmed a crack and the van required a new engine. I'm told this engine is on backorder and it will take months before I can get a new one. I've read many stories online of other people having similar issues. The fact that this engine is on backorder for months is telling. The company Chrysler Customer Care/Mopar/Stellantis has not been helpful in providing useful timelines throughout this repair process. In addition to the above issue, I've also had to replace both main (2x) & aux batteries and experienced problems with sliding doors failing to open.
Corrective Action:
The van began to run rough in the mornings when I first started up. I initially thought a tire was flat. But all tires were fine. It did this several mornings but then would begin driving smoothly as normal about 2-3 minutes after the drive started. A little less than two weeks later the check engine light came on for the first time. It ran roughly but lasted a little longer; maybe 5 minutes. The check engine light would go off. It did this a couple of times. The third time, the check engine light came on and started blinking. Then maybe 20 minutes into the drive the van began to overheat. I turned on the heat and the gauge went down to normal right away and drove as usual. The check engine light stopped blinking but stayed on. No problems for the rest of the hour-long drive. The next day, the same thing happened while i was on the highway. It started overheating, but the overheating lasted longer and intensified at higher speeds, so I had to drive about 24-35 on an expressway. I took it to a Fiat Chrysler Auto/Mopar Service repair shop immediately. The manager suspected that there was a crack in the cylinder and coolant was leaking into possibly the engine or somewhere else. They said they've seen this same crack, in the same location on many other Chrysler Pacificas. They took pictures (see attached) and sent it to FCA/Mopar. It took several weeks for an FCA/Mopar Inspector to come out. But once they did, they confirmed a crack and the van required a new engine. I'm told this engine is on backorder and it will take months before I can get a new one. I've read many stories online of other people having similar issues. The fact that this engine is on backorder for months is telling. The company Chrysler Customer Care/Mopar/Stellantis has not been helpful in providing useful timelines throughout this repair process. In addition to the above issue, I've also had to replace both main (2x) & aux batteries and experienced problems with sliding doors failing to open.
Additional Notes:
The van began to run rough in the mornings when I first started up. I initially thought a tire was flat. But all tires were fine. It did this several mornings but then would begin driving smoothly as normal about 2-3 minutes after the drive started. A little less than two weeks later the check engine light came on for the first time. It ran roughly but lasted a little longer; maybe 5 minutes. The check engine light would go off. It did this a couple of times. The third time, the check engine light came on and started blinking. Then maybe 20 minutes into the drive the van began to overheat. I turned on the heat and the gauge went down to normal right away and drove as usual. The check engine light stopped blinking but stayed on. No problems for the rest of the hour-long drive. The next day, the same thing happened while i was on the highway. It started overheating, but the overheating lasted longer and intensified at higher speeds, so I had to drive about 24-35 on an expressway. I took it to a Fiat Chrysler Auto/Mopar Service repair shop immediately. The manager suspected that there was a crack in the cylinder and coolant was leaking into possibly the engine or somewhere else. They said they've seen this same crack, in the same location on many other Chrysler Pacificas. They took pictures (see attached) and sent it to FCA/Mopar. It took several weeks for an FCA/Mopar Inspector to come out. But once they did, they confirmed a crack and the van required a new engine. I'm told this engine is on backorder and it will take months before I can get a new one. I've read many stories online of other people having similar issues. The fact that this engine is on backorder for months is telling. The company Chrysler Customer Care/Mopar/Stellantis has not been helpful in providing useful timelines throughout this repair process. In addition to the above issue, I've also had to replace both main (2x) & aux batteries and experienced problems with sliding doors failing to open.
Mfg Campaign: 11528151
Recall Date: Jun 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The van began to run rough in the mornings when I first started up. I initially thought a tire was flat. But all tires were fine. It did this several mornings but then would begin driving smoothly as normal about 2-3 minutes after the drive started. A little less than two weeks later the check engine light came on for the first time. It ran roughly but lasted a little longer; maybe 5 minutes. The check engine light would go off. It did this a couple of times. The third time, the check engine light came on and started blinking. Then maybe 20 minutes into the drive the van began to overheat. I turned on the heat and the gauge went down to normal right away and drove as usual. The check engine light stopped blinking but stayed on. No problems for the rest of the hour-long drive. The next day, the same thing happened while i was on the highway. It started overheating, but the overheating lasted longer and intensified at higher speeds, so I had to drive about 24-35 on an expressway. I took it to a Fiat Chrysler Auto/Mopar Service repair shop immediately. The manager suspected that there was a crack in the cylinder and coolant was leaking into possibly the engine or somewhere else. They said they've seen this same crack, in the same location on many other Chrysler Pacificas. They took pictures (see attached) and sent it to FCA/Mopar. It took several weeks for an FCA/Mopar Inspector to come out. But once they did, they confirmed a crack and the van required a new engine. I'm told this engine is on backorder and it will take months before I can get a new one. I've read many stories online of other people having similar issues. The fact that this engine is on backorder for months is telling. The company Chrysler Customer Care/Mopar/Stellantis has not been helpful in providing useful timelines throughout this repair process. In addition to the above issue, I've also had to replace both main (2x) & aux batteries and experienced problems with sliding doors failing to open.
Corrective Action:
The van began to run rough in the mornings when I first started up. I initially thought a tire was flat. But all tires were fine. It did this several mornings but then would begin driving smoothly as normal about 2-3 minutes after the drive started. A little less than two weeks later the check engine light came on for the first time. It ran roughly but lasted a little longer; maybe 5 minutes. The check engine light would go off. It did this a couple of times. The third time, the check engine light came on and started blinking. Then maybe 20 minutes into the drive the van began to overheat. I turned on the heat and the gauge went down to normal right away and drove as usual. The check engine light stopped blinking but stayed on. No problems for the rest of the hour-long drive. The next day, the same thing happened while i was on the highway. It started overheating, but the overheating lasted longer and intensified at higher speeds, so I had to drive about 24-35 on an expressway. I took it to a Fiat Chrysler Auto/Mopar Service repair shop immediately. The manager suspected that there was a crack in the cylinder and coolant was leaking into possibly the engine or somewhere else. They said they've seen this same crack, in the same location on many other Chrysler Pacificas. They took pictures (see attached) and sent it to FCA/Mopar. It took several weeks for an FCA/Mopar Inspector to come out. But once they did, they confirmed a crack and the van required a new engine. I'm told this engine is on backorder and it will take months before I can get a new one. I've read many stories online of other people having similar issues. The fact that this engine is on backorder for months is telling. The company Chrysler Customer Care/Mopar/Stellantis has not been helpful in providing useful timelines throughout this repair process. In addition to the above issue, I've also had to replace both main (2x) & aux batteries and experienced problems with sliding doors failing to open.
Additional Notes:
The van began to run rough in the mornings when I first started up. I initially thought a tire was flat. But all tires were fine. It did this several mornings but then would begin driving smoothly as normal about 2-3 minutes after the drive started. A little less than two weeks later the check engine light came on for the first time. It ran roughly but lasted a little longer; maybe 5 minutes. The check engine light would go off. It did this a couple of times. The third time, the check engine light came on and started blinking. Then maybe 20 minutes into the drive the van began to overheat. I turned on the heat and the gauge went down to normal right away and drove as usual. The check engine light stopped blinking but stayed on. No problems for the rest of the hour-long drive. The next day, the same thing happened while i was on the highway. It started overheating, but the overheating lasted longer and intensified at higher speeds, so I had to drive about 24-35 on an expressway. I took it to a Fiat Chrysler Auto/Mopar Service repair shop immediately. The manager suspected that there was a crack in the cylinder and coolant was leaking into possibly the engine or somewhere else. They said they've seen this same crack, in the same location on many other Chrysler Pacificas. They took pictures (see attached) and sent it to FCA/Mopar. It took several weeks for an FCA/Mopar Inspector to come out. But once they did, they confirmed a crack and the van required a new engine. I'm told this engine is on backorder and it will take months before I can get a new one. I've read many stories online of other people having similar issues. The fact that this engine is on backorder for months is telling. The company Chrysler Customer Care/Mopar/Stellantis has not been helpful in providing useful timelines throughout this repair process. In addition to the above issue, I've also had to replace both main (2x) & aux batteries and experienced problems with sliding doors failing to open.
Mfg Campaign: 11528151
Recall Date: Jun 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The van began to run rough in the mornings when I first started up. I initially thought a tire was flat. But all tires were fine. It did this several mornings but then would begin driving smoothly as normal about 2-3 minutes after the drive started. A little less than two weeks later the check engine light came on for the first time. It ran roughly but lasted a little longer; maybe 5 minutes. The check engine light would go off. It did this a couple of times. The third time, the check engine light came on and started blinking. Then maybe 20 minutes into the drive the van began to overheat. I turned on the heat and the gauge went down to normal right away and drove as usual. The check engine light stopped blinking but stayed on. No problems for the rest of the hour-long drive. The next day, the same thing happened while i was on the highway. It started overheating, but the overheating lasted longer and intensified at higher speeds, so I had to drive about 24-35 on an expressway. I took it to a Fiat Chrysler Auto/Mopar Service repair shop immediately. The manager suspected that there was a crack in the cylinder and coolant was leaking into possibly the engine or somewhere else. They said they've seen this same crack, in the same location on many other Chrysler Pacificas. They took pictures (see attached) and sent it to FCA/Mopar. It took several weeks for an FCA/Mopar Inspector to come out. But once they did, they confirmed a crack and the van required a new engine. I'm told this engine is on backorder and it will take months before I can get a new one. I've read many stories online of other people having similar issues. The fact that this engine is on backorder for months is telling. The company Chrysler Customer Care/Mopar/Stellantis has not been helpful in providing useful timelines throughout this repair process. In addition to the above issue, I've also had to replace both main (2x) & aux batteries and experienced problems with sliding doors failing to open.
Corrective Action:
The van began to run rough in the mornings when I first started up. I initially thought a tire was flat. But all tires were fine. It did this several mornings but then would begin driving smoothly as normal about 2-3 minutes after the drive started. A little less than two weeks later the check engine light came on for the first time. It ran roughly but lasted a little longer; maybe 5 minutes. The check engine light would go off. It did this a couple of times. The third time, the check engine light came on and started blinking. Then maybe 20 minutes into the drive the van began to overheat. I turned on the heat and the gauge went down to normal right away and drove as usual. The check engine light stopped blinking but stayed on. No problems for the rest of the hour-long drive. The next day, the same thing happened while i was on the highway. It started overheating, but the overheating lasted longer and intensified at higher speeds, so I had to drive about 24-35 on an expressway. I took it to a Fiat Chrysler Auto/Mopar Service repair shop immediately. The manager suspected that there was a crack in the cylinder and coolant was leaking into possibly the engine or somewhere else. They said they've seen this same crack, in the same location on many other Chrysler Pacificas. They took pictures (see attached) and sent it to FCA/Mopar. It took several weeks for an FCA/Mopar Inspector to come out. But once they did, they confirmed a crack and the van required a new engine. I'm told this engine is on backorder and it will take months before I can get a new one. I've read many stories online of other people having similar issues. The fact that this engine is on backorder for months is telling. The company Chrysler Customer Care/Mopar/Stellantis has not been helpful in providing useful timelines throughout this repair process. In addition to the above issue, I've also had to replace both main (2x) & aux batteries and experienced problems with sliding doors failing to open.
Additional Notes:
The van began to run rough in the mornings when I first started up. I initially thought a tire was flat. But all tires were fine. It did this several mornings but then would begin driving smoothly as normal about 2-3 minutes after the drive started. A little less than two weeks later the check engine light came on for the first time. It ran roughly but lasted a little longer; maybe 5 minutes. The check engine light would go off. It did this a couple of times. The third time, the check engine light came on and started blinking. Then maybe 20 minutes into the drive the van began to overheat. I turned on the heat and the gauge went down to normal right away and drove as usual. The check engine light stopped blinking but stayed on. No problems for the rest of the hour-long drive. The next day, the same thing happened while i was on the highway. It started overheating, but the overheating lasted longer and intensified at higher speeds, so I had to drive about 24-35 on an expressway. I took it to a Fiat Chrysler Auto/Mopar Service repair shop immediately. The manager suspected that there was a crack in the cylinder and coolant was leaking into possibly the engine or somewhere else. They said they've seen this same crack, in the same location on many other Chrysler Pacificas. They took pictures (see attached) and sent it to FCA/Mopar. It took several weeks for an FCA/Mopar Inspector to come out. But once they did, they confirmed a crack and the van required a new engine. I'm told this engine is on backorder and it will take months before I can get a new one. I've read many stories online of other people having similar issues. The fact that this engine is on backorder for months is telling. The company Chrysler Customer Care/Mopar/Stellantis has not been helpful in providing useful timelines throughout this repair process. In addition to the above issue, I've also had to replace both main (2x) & aux batteries and experienced problems with sliding doors failing to open.
Mfg Campaign: 11528151
Recall Date: Jun 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
We keep receiving a service shifter error. We have taken it to the dealership 4 times. When the error comes up we are not able to change the gears. After a while, it starts to work normally again. Now as we drive it we get a bunch of error codes and it is hard to press down on the gas. Today when my husband put it in reverse the car did not move.
Corrective Action:
We keep receiving a service shifter error. We have taken it to the dealership 4 times. When the error comes up we are not able to change the gears. After a while, it starts to work normally again. Now as we drive it we get a bunch of error codes and it is hard to press down on the gas. Today when my husband put it in reverse the car did not move.
Additional Notes:
We keep receiving a service shifter error. We have taken it to the dealership 4 times. When the error comes up we are not able to change the gears. After a while, it starts to work normally again. Now as we drive it we get a bunch of error codes and it is hard to press down on the gas. Today when my husband put it in reverse the car did not move.
Mfg Campaign: 11527821
Recall Date: Jun 20, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The steering wheel is consistently sticking. I have had tires replaced alignments done the rack check however the problem persists. The steering sticking can cause my vehicle to enter oncoming traffic if it sticks to ard and i jerk it it could also cause an accident. There is currently no recalls in affect for my vehicle. It has been inspected by 3 independent shops. No warning lights or other problems have been noticed.
Corrective Action:
The steering wheel is consistently sticking. I have had tires replaced alignments done the rack check however the problem persists. The steering sticking can cause my vehicle to enter oncoming traffic if it sticks to ard and i jerk it it could also cause an accident. There is currently no recalls in affect for my vehicle. It has been inspected by 3 independent shops. No warning lights or other problems have been noticed.
Additional Notes:
The steering wheel is consistently sticking. I have had tires replaced alignments done the rack check however the problem persists. The steering sticking can cause my vehicle to enter oncoming traffic if it sticks to ard and i jerk it it could also cause an accident. There is currently no recalls in affect for my vehicle. It has been inspected by 3 independent shops. No warning lights or other problems have been noticed.
Mfg Campaign: 11527436
Recall Date: Jun 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The steering wheel is consistently sticking. I have had tires replaced alignments done the rack check however the problem persists. The steering sticking can cause my vehicle to enter oncoming traffic if it sticks to ard and i jerk it it could also cause an accident. There is currently no recalls in affect for my vehicle. It has been inspected by 3 independent shops. No warning lights or other problems have been noticed.
Corrective Action:
The steering wheel is consistently sticking. I have had tires replaced alignments done the rack check however the problem persists. The steering sticking can cause my vehicle to enter oncoming traffic if it sticks to ard and i jerk it it could also cause an accident. There is currently no recalls in affect for my vehicle. It has been inspected by 3 independent shops. No warning lights or other problems have been noticed.
Additional Notes:
The steering wheel is consistently sticking. I have had tires replaced alignments done the rack check however the problem persists. The steering sticking can cause my vehicle to enter oncoming traffic if it sticks to ard and i jerk it it could also cause an accident. There is currently no recalls in affect for my vehicle. It has been inspected by 3 independent shops. No warning lights or other problems have been noticed.
Mfg Campaign: 11527436
Recall Date: Jun 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
UNKNOWN, BEST ASSESSMENT: The car does not have a standard condensate drain line. It uses a pan that fills with water and then uses the blower fan to blow the water dry. It will only work as expected if the passenger turns off the air conditioner before they arrive at their destination. In hot climates such as Phoenix, Arizona, the air conditioner is on the entire time the vehicle is running. Due to this design, it causes mold to grow in the air conditioner. This presents a breathing health and safety risk that can lead to a driver having difficulty breathing, which could lead to the driver becoming unconscious, which can lead to a fatal crash. I am willing to have my vehicle inspected upon request. I have found that this hazard is putting others at risk through numerous online forums where people complain to the dealership about the mold and they spray it with an air freshener that doesn't solve the problem. This has not been inspected by others. There are no warning messages on the screen or dash.
Corrective Action:
UNKNOWN, BEST ASSESSMENT: The car does not have a standard condensate drain line. It uses a pan that fills with water and then uses the blower fan to blow the water dry. It will only work as expected if the passenger turns off the air conditioner before they arrive at their destination. In hot climates such as Phoenix, Arizona, the air conditioner is on the entire time the vehicle is running. Due to this design, it causes mold to grow in the air conditioner. This presents a breathing health and safety risk that can lead to a driver having difficulty breathing, which could lead to the driver becoming unconscious, which can lead to a fatal crash. I am willing to have my vehicle inspected upon request. I have found that this hazard is putting others at risk through numerous online forums where people complain to the dealership about the mold and they spray it with an air freshener that doesn't solve the problem. This has not been inspected by others. There are no warning messages on the screen or dash.
Additional Notes:
UNKNOWN, BEST ASSESSMENT: The car does not have a standard condensate drain line. It uses a pan that fills with water and then uses the blower fan to blow the water dry. It will only work as expected if the passenger turns off the air conditioner before they arrive at their destination. In hot climates such as Phoenix, Arizona, the air conditioner is on the entire time the vehicle is running. Due to this design, it causes mold to grow in the air conditioner. This presents a breathing health and safety risk that can lead to a driver having difficulty breathing, which could lead to the driver becoming unconscious, which can lead to a fatal crash. I am willing to have my vehicle inspected upon request. I have found that this hazard is putting others at risk through numerous online forums where people complain to the dealership about the mold and they spray it with an air freshener that doesn't solve the problem. This has not been inspected by others. There are no warning messages on the screen or dash.
Mfg Campaign: 11526147
Recall Date: Jun 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Since buying our Pacifica it would shift really hard and shake the car. Upon taking it into the dealer they said it was a common problem and there’s nothing they could do for it. Now, with only 64,000 we have a broken head gasket. There are many complaints of this online right around this mileage and it should definitely be recalled.
Corrective Action:
Since buying our Pacifica it would shift really hard and shake the car. Upon taking it into the dealer they said it was a common problem and there’s nothing they could do for it. Now, with only 64,000 we have a broken head gasket. There are many complaints of this online right around this mileage and it should definitely be recalled.
Additional Notes:
Since buying our Pacifica it would shift really hard and shake the car. Upon taking it into the dealer they said it was a common problem and there’s nothing they could do for it. Now, with only 64,000 we have a broken head gasket. There are many complaints of this online right around this mileage and it should definitely be recalled.
Mfg Campaign: 11524736
Recall Date: May 31, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Since buying our Pacifica it would shift really hard and shake the car. Upon taking it into the dealer they said it was a common problem and there’s nothing they could do for it. Now, with only 64,000 we have a broken head gasket. There are many complaints of this online right around this mileage and it should definitely be recalled.
Corrective Action:
Since buying our Pacifica it would shift really hard and shake the car. Upon taking it into the dealer they said it was a common problem and there’s nothing they could do for it. Now, with only 64,000 we have a broken head gasket. There are many complaints of this online right around this mileage and it should definitely be recalled.
Additional Notes:
Since buying our Pacifica it would shift really hard and shake the car. Upon taking it into the dealer they said it was a common problem and there’s nothing they could do for it. Now, with only 64,000 we have a broken head gasket. There are many complaints of this online right around this mileage and it should definitely be recalled.
Mfg Campaign: 11524736
Recall Date: May 31, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Chrysler Pacifica. The contact stated that after operating the rear power sliding doors to open, she then depressed the button to close the rear power sliding doors; however, as the contact's relative was entering the vehicle in between the power rear sliding door closing, the sliding doors failed to stop when the contact depressed the OPEN/CLOSE button to stop the doors from closing. As a result, the sliding power door continued to close shut on the relative’s right calf, requiring medical attention. No warning lights were illuminated. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 86,295.
Corrective Action:
The contact owns a 2017 Chrysler Pacifica. The contact stated that after operating the rear power sliding doors to open, she then depressed the button to close the rear power sliding doors; however, as the contact's relative was entering the vehicle in between the power rear sliding door closing, the sliding doors failed to stop when the contact depressed the OPEN/CLOSE button to stop the doors from closing. As a result, the sliding power door continued to close shut on the relative’s right calf, requiring medical attention. No warning lights were illuminated. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 86,295.
Additional Notes:
The contact owns a 2017 Chrysler Pacifica. The contact stated that after operating the rear power sliding doors to open, she then depressed the button to close the rear power sliding doors; however, as the contact's relative was entering the vehicle in between the power rear sliding door closing, the sliding doors failed to stop when the contact depressed the OPEN/CLOSE button to stop the doors from closing. As a result, the sliding power door continued to close shut on the relative’s right calf, requiring medical attention. No warning lights were illuminated. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 86,295.
Mfg Campaign: 11524378
Recall Date: May 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Cylinder 6 began misfiring causing my vehicle to shake violently and losing any acceleration. I was on a busy hwy during rush hour and was unsafe in a 55 mph zone where I was only able to coast. 4 months later, cylinder 5 began misfiring, causing jerking during start up with my 5 year old in the vehicle and I'm pregnant at 4 months. Now one week after cylinder 5 being fixed, the Pacifica bas a blown head gasket. Tons of smoke, tons of shaking and jerking. A super unreliable and unsafe vehicle for myself, my child, and my unborn child.
Corrective Action:
Cylinder 6 began misfiring causing my vehicle to shake violently and losing any acceleration. I was on a busy hwy during rush hour and was unsafe in a 55 mph zone where I was only able to coast. 4 months later, cylinder 5 began misfiring, causing jerking during start up with my 5 year old in the vehicle and I'm pregnant at 4 months. Now one week after cylinder 5 being fixed, the Pacifica bas a blown head gasket. Tons of smoke, tons of shaking and jerking. A super unreliable and unsafe vehicle for myself, my child, and my unborn child.
Additional Notes:
Cylinder 6 began misfiring causing my vehicle to shake violently and losing any acceleration. I was on a busy hwy during rush hour and was unsafe in a 55 mph zone where I was only able to coast. 4 months later, cylinder 5 began misfiring, causing jerking during start up with my 5 year old in the vehicle and I'm pregnant at 4 months. Now one week after cylinder 5 being fixed, the Pacifica bas a blown head gasket. Tons of smoke, tons of shaking and jerking. A super unreliable and unsafe vehicle for myself, my child, and my unborn child.
Mfg Campaign: 11523760
Recall Date: May 25, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The electrical interface components stopped working spontaneously; the speedometer and RPM gauge dropped to zero, the windshield wipers turned on, and all of the "check engine" type warning lights lit up on the dash (check engine, seatbelt, airbag, battery, etc). The warning messages started popping up one after another on the dash, for example, "Service Trans Stop Safely Shut Off Engine to Engage Park," "Stop/Start Not Ready Due to Outside Temperature," "Park Brake Temporarily Unavailable" etc. I tried to put the car in Park, but the round shift knob locked in Neutral. I could not turn off the engine with the ignition button (keyless ignition). There was no way to turn off the engine without opening the hood and disconnecting something manually. Everything spontaneously went back to normal for about 15 minutes, then it happened again and has not gone back to normal since. The photos I am attaching were taken during the first incident, during the second incident, and in between the two incidents when the electrical was working again.
Corrective Action:
The electrical interface components stopped working spontaneously; the speedometer and RPM gauge dropped to zero, the windshield wipers turned on, and all of the "check engine" type warning lights lit up on the dash (check engine, seatbelt, airbag, battery, etc). The warning messages started popping up one after another on the dash, for example, "Service Trans Stop Safely Shut Off Engine to Engage Park," "Stop/Start Not Ready Due to Outside Temperature," "Park Brake Temporarily Unavailable" etc. I tried to put the car in Park, but the round shift knob locked in Neutral. I could not turn off the engine with the ignition button (keyless ignition). There was no way to turn off the engine without opening the hood and disconnecting something manually. Everything spontaneously went back to normal for about 15 minutes, then it happened again and has not gone back to normal since. The photos I am attaching were taken during the first incident, during the second incident, and in between the two incidents when the electrical was working again.
Additional Notes:
The electrical interface components stopped working spontaneously; the speedometer and RPM gauge dropped to zero, the windshield wipers turned on, and all of the "check engine" type warning lights lit up on the dash (check engine, seatbelt, airbag, battery, etc). The warning messages started popping up one after another on the dash, for example, "Service Trans Stop Safely Shut Off Engine to Engage Park," "Stop/Start Not Ready Due to Outside Temperature," "Park Brake Temporarily Unavailable" etc. I tried to put the car in Park, but the round shift knob locked in Neutral. I could not turn off the engine with the ignition button (keyless ignition). There was no way to turn off the engine without opening the hood and disconnecting something manually. Everything spontaneously went back to normal for about 15 minutes, then it happened again and has not gone back to normal since. The photos I am attaching were taken during the first incident, during the second incident, and in between the two incidents when the electrical was working again.
Mfg Campaign: 11523872
Recall Date: May 25, 2023
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The electrical interface components stopped working spontaneously; the speedometer and RPM gauge dropped to zero, the windshield wipers turned on, and all of the "check engine" type warning lights lit up on the dash (check engine, seatbelt, airbag, battery, etc). The warning messages started popping up one after another on the dash, for example, "Service Trans Stop Safely Shut Off Engine to Engage Park," "Stop/Start Not Ready Due to Outside Temperature," "Park Brake Temporarily Unavailable" etc. I tried to put the car in Park, but the round shift knob locked in Neutral. I could not turn off the engine with the ignition button (keyless ignition). There was no way to turn off the engine without opening the hood and disconnecting something manually. Everything spontaneously went back to normal for about 15 minutes, then it happened again and has not gone back to normal since. The photos I am attaching were taken during the first incident, during the second incident, and in between the two incidents when the electrical was working again.
Corrective Action:
The electrical interface components stopped working spontaneously; the speedometer and RPM gauge dropped to zero, the windshield wipers turned on, and all of the "check engine" type warning lights lit up on the dash (check engine, seatbelt, airbag, battery, etc). The warning messages started popping up one after another on the dash, for example, "Service Trans Stop Safely Shut Off Engine to Engage Park," "Stop/Start Not Ready Due to Outside Temperature," "Park Brake Temporarily Unavailable" etc. I tried to put the car in Park, but the round shift knob locked in Neutral. I could not turn off the engine with the ignition button (keyless ignition). There was no way to turn off the engine without opening the hood and disconnecting something manually. Everything spontaneously went back to normal for about 15 minutes, then it happened again and has not gone back to normal since. The photos I am attaching were taken during the first incident, during the second incident, and in between the two incidents when the electrical was working again.
Additional Notes:
The electrical interface components stopped working spontaneously; the speedometer and RPM gauge dropped to zero, the windshield wipers turned on, and all of the "check engine" type warning lights lit up on the dash (check engine, seatbelt, airbag, battery, etc). The warning messages started popping up one after another on the dash, for example, "Service Trans Stop Safely Shut Off Engine to Engage Park," "Stop/Start Not Ready Due to Outside Temperature," "Park Brake Temporarily Unavailable" etc. I tried to put the car in Park, but the round shift knob locked in Neutral. I could not turn off the engine with the ignition button (keyless ignition). There was no way to turn off the engine without opening the hood and disconnecting something manually. Everything spontaneously went back to normal for about 15 minutes, then it happened again and has not gone back to normal since. The photos I am attaching were taken during the first incident, during the second incident, and in between the two incidents when the electrical was working again.
Mfg Campaign: 11523872
Recall Date: May 25, 2023
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
The electrical interface components stopped working spontaneously; the speedometer and RPM gauge dropped to zero, the windshield wipers turned on, and all of the "check engine" type warning lights lit up on the dash (check engine, seatbelt, airbag, battery, etc). The warning messages started popping up one after another on the dash, for example, "Service Trans Stop Safely Shut Off Engine to Engage Park," "Stop/Start Not Ready Due to Outside Temperature," "Park Brake Temporarily Unavailable" etc. I tried to put the car in Park, but the round shift knob locked in Neutral. I could not turn off the engine with the ignition button (keyless ignition). There was no way to turn off the engine without opening the hood and disconnecting something manually. Everything spontaneously went back to normal for about 15 minutes, then it happened again and has not gone back to normal since. The photos I am attaching were taken during the first incident, during the second incident, and in between the two incidents when the electrical was working again.
Corrective Action:
The electrical interface components stopped working spontaneously; the speedometer and RPM gauge dropped to zero, the windshield wipers turned on, and all of the "check engine" type warning lights lit up on the dash (check engine, seatbelt, airbag, battery, etc). The warning messages started popping up one after another on the dash, for example, "Service Trans Stop Safely Shut Off Engine to Engage Park," "Stop/Start Not Ready Due to Outside Temperature," "Park Brake Temporarily Unavailable" etc. I tried to put the car in Park, but the round shift knob locked in Neutral. I could not turn off the engine with the ignition button (keyless ignition). There was no way to turn off the engine without opening the hood and disconnecting something manually. Everything spontaneously went back to normal for about 15 minutes, then it happened again and has not gone back to normal since. The photos I am attaching were taken during the first incident, during the second incident, and in between the two incidents when the electrical was working again.
Additional Notes:
The electrical interface components stopped working spontaneously; the speedometer and RPM gauge dropped to zero, the windshield wipers turned on, and all of the "check engine" type warning lights lit up on the dash (check engine, seatbelt, airbag, battery, etc). The warning messages started popping up one after another on the dash, for example, "Service Trans Stop Safely Shut Off Engine to Engage Park," "Stop/Start Not Ready Due to Outside Temperature," "Park Brake Temporarily Unavailable" etc. I tried to put the car in Park, but the round shift knob locked in Neutral. I could not turn off the engine with the ignition button (keyless ignition). There was no way to turn off the engine without opening the hood and disconnecting something manually. Everything spontaneously went back to normal for about 15 minutes, then it happened again and has not gone back to normal since. The photos I am attaching were taken during the first incident, during the second incident, and in between the two incidents when the electrical was working again.
Mfg Campaign: 11523872
Recall Date: May 25, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Our 2017 Chrysler Pacifica's check engine light came on. We took it in and the dealer replaced the spark plugs. Two days later the light came back on. They are telling us its a cylinder misfire and cylinder 5 is filling with coolant. They are charging us thousands of dollars to fix this issue. The car is not safe to drive until this is fixed. We have researched and found that this is a very common issue with these vans. Chrysler needs to be held accountable. They could have fixed this issue with a recall instead of waiting for our safety to be compromised and then spending thousands of dollars for the repair.
Corrective Action:
Our 2017 Chrysler Pacifica's check engine light came on. We took it in and the dealer replaced the spark plugs. Two days later the light came back on. They are telling us its a cylinder misfire and cylinder 5 is filling with coolant. They are charging us thousands of dollars to fix this issue. The car is not safe to drive until this is fixed. We have researched and found that this is a very common issue with these vans. Chrysler needs to be held accountable. They could have fixed this issue with a recall instead of waiting for our safety to be compromised and then spending thousands of dollars for the repair.
Additional Notes:
Our 2017 Chrysler Pacifica's check engine light came on. We took it in and the dealer replaced the spark plugs. Two days later the light came back on. They are telling us its a cylinder misfire and cylinder 5 is filling with coolant. They are charging us thousands of dollars to fix this issue. The car is not safe to drive until this is fixed. We have researched and found that this is a very common issue with these vans. Chrysler needs to be held accountable. They could have fixed this issue with a recall instead of waiting for our safety to be compromised and then spending thousands of dollars for the repair.
Mfg Campaign: 11522118
Recall Date: May 15, 2023
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2017 Chrysler Pacifica. The contact stated that the air bag warning light was illuminated. The contact took the vehicle to a certified mechanic who was unable to determine the cause of failure. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 54,215.
Corrective Action:
The contact owns a 2017 Chrysler Pacifica. The contact stated that the air bag warning light was illuminated. The contact took the vehicle to a certified mechanic who was unable to determine the cause of failure. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 54,215.
Additional Notes:
The contact owns a 2017 Chrysler Pacifica. The contact stated that the air bag warning light was illuminated. The contact took the vehicle to a certified mechanic who was unable to determine the cause of failure. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 54,215.
Mfg Campaign: 11522144
Recall Date: May 15, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The component that failed was the engine. Blown Head Gasket. Had engine light turn on, too to dealership They found error code P0305, cylinder 5 misfire. upon more investigation, spark plug clean, found coolant on cylinder 5. Technician at the dealership found a warper right cylinder head warped and the engine cracked. The vehicle was inspected by the warranty company AUL Corp. They found that the car overheated. There were never any warning lights, lamps, or messages of a hot overheating engine. All of a sudden one morning I turned on the car and the engine ight turn on. The car was shaking and waned to stall. immediately took into dealership. This engine blown head gasket issue in these engines are a known issue to Chrysler We have to pay $13,000 to get it fixed. AUL Corp inspected the vehicle but they did not want to give us a report of their finding, they just told us the claim was denied because supposedly we drove the car while overheating. We did not drive it, there were no warnings of a hot engine
Corrective Action:
The component that failed was the engine. Blown Head Gasket. Had engine light turn on, too to dealership They found error code P0305, cylinder 5 misfire. upon more investigation, spark plug clean, found coolant on cylinder 5. Technician at the dealership found a warper right cylinder head warped and the engine cracked. The vehicle was inspected by the warranty company AUL Corp. They found that the car overheated. There were never any warning lights, lamps, or messages of a hot overheating engine. All of a sudden one morning I turned on the car and the engine ight turn on. The car was shaking and waned to stall. immediately took into dealership. This engine blown head gasket issue in these engines are a known issue to Chrysler We have to pay $13,000 to get it fixed. AUL Corp inspected the vehicle but they did not want to give us a report of their finding, they just told us the claim was denied because supposedly we drove the car while overheating. We did not drive it, there were no warnings of a hot engine
Additional Notes:
The component that failed was the engine. Blown Head Gasket. Had engine light turn on, too to dealership They found error code P0305, cylinder 5 misfire. upon more investigation, spark plug clean, found coolant on cylinder 5. Technician at the dealership found a warper right cylinder head warped and the engine cracked. The vehicle was inspected by the warranty company AUL Corp. They found that the car overheated. There were never any warning lights, lamps, or messages of a hot overheating engine. All of a sudden one morning I turned on the car and the engine ight turn on. The car was shaking and waned to stall. immediately took into dealership. This engine blown head gasket issue in these engines are a known issue to Chrysler We have to pay $13,000 to get it fixed. AUL Corp inspected the vehicle but they did not want to give us a report of their finding, they just told us the claim was denied because supposedly we drove the car while overheating. We did not drive it, there were no warnings of a hot engine
Mfg Campaign: 11521818
Recall Date: May 13, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I bought the 2017 Pacifica Limited new from Mt. Ephraim Chrysler, Dodge, Ram in Mt. Ephraim, New Jersey. Within a few months of owning the car, I encountered multiple problems which kept the car off the road and raised concerns about the reliability of the car. I kept taking it back to the dealership for servicing, but never felt like they fully addressed the issues that I had explained. I then took it to Turnersville Chrysler, Jeep, Ram for help. Since then, they have been servicing the vehicle. I had the car three weeks ago because it was running sluggish. They kept it for a day and made some changes to see what was going on with the car. I brought it home, drove it a little more and then had to have it towed back into the dealership. I was then told that they would have to tear down the engine to diagnose the issue. They determined that there was an internal coolant leak and that I would need to replace the engine. I realize that there are 114,000 miles on the car HOWEVER- the car has been meticulously maintained and the issue that I now face is not due to lack of care. This is an issue that I feel Chrysler should be held accountable for and take responsibility for the repairs. I have already reached out to your customer service department and am disappointed that my inquiry for goodwill assistance has been declined. This is unacceptable. I shared that I was not satisfied with that response especially since there are many others who have reported this issue as well and it is not an isolated issue.
Corrective Action:
I bought the 2017 Pacifica Limited new from Mt. Ephraim Chrysler, Dodge, Ram in Mt. Ephraim, New Jersey. Within a few months of owning the car, I encountered multiple problems which kept the car off the road and raised concerns about the reliability of the car. I kept taking it back to the dealership for servicing, but never felt like they fully addressed the issues that I had explained. I then took it to Turnersville Chrysler, Jeep, Ram for help. Since then, they have been servicing the vehicle. I had the car three weeks ago because it was running sluggish. They kept it for a day and made some changes to see what was going on with the car. I brought it home, drove it a little more and then had to have it towed back into the dealership. I was then told that they would have to tear down the engine to diagnose the issue. They determined that there was an internal coolant leak and that I would need to replace the engine. I realize that there are 114,000 miles on the car HOWEVER- the car has been meticulously maintained and the issue that I now face is not due to lack of care. This is an issue that I feel Chrysler should be held accountable for and take responsibility for the repairs. I have already reached out to your customer service department and am disappointed that my inquiry for goodwill assistance has been declined. This is unacceptable. I shared that I was not satisfied with that response especially since there are many others who have reported this issue as well and it is not an isolated issue.
Additional Notes:
I bought the 2017 Pacifica Limited new from Mt. Ephraim Chrysler, Dodge, Ram in Mt. Ephraim, New Jersey. Within a few months of owning the car, I encountered multiple problems which kept the car off the road and raised concerns about the reliability of the car. I kept taking it back to the dealership for servicing, but never felt like they fully addressed the issues that I had explained. I then took it to Turnersville Chrysler, Jeep, Ram for help. Since then, they have been servicing the vehicle. I had the car three weeks ago because it was running sluggish. They kept it for a day and made some changes to see what was going on with the car. I brought it home, drove it a little more and then had to have it towed back into the dealership. I was then told that they would have to tear down the engine to diagnose the issue. They determined that there was an internal coolant leak and that I would need to replace the engine. I realize that there are 114,000 miles on the car HOWEVER- the car has been meticulously maintained and the issue that I now face is not due to lack of care. This is an issue that I feel Chrysler should be held accountable for and take responsibility for the repairs. I have already reached out to your customer service department and am disappointed that my inquiry for goodwill assistance has been declined. This is unacceptable. I shared that I was not satisfied with that response especially since there are many others who have reported this issue as well and it is not an isolated issue.
Mfg Campaign: 11520000
Recall Date: May 2, 2023
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Valencia, CA • 36 yrs
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