Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Chrysler Pacifica vehicles equipped with a 3.6l engine. The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U01
Recall Date: Jan 11, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (VMI) is recalling certain 2017 Chrysler Pacifica lowered floor vehicles modified by VMI. The rear pinion bracket on both sides of the vehicle may crack, causing the axle not to be centered and the wheel to wobble.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PAC20170728
Recall Date: Jul 28, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage Mobility) is recalling certain 2017 Chrysler Pacifica lowered floor vans modified by Vantage Mobility for wheelchair accessibility. The affected vans have rear brake lines that might have been crossed during the modification. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Pac-20170525
Recall Date: May 25, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Pacifica vehicles manufactured February 22, 2016, through April 28, 2016. The center overhead seat belt stow clip may fracture and prevent use of the seat belt in the third-row and/or second-row center passenger seat (if so equipped).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S42
Recall Date: Jun 30, 2016
Consumer Complaints
2.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The LED strip/portion of my driver-side headlight has stopped functioning. It is all inside a closed headlight unit. When starting the vehicle, the LED strip will pulse about 11 times quickly, then remain off. This has been an unsafe defect, because if I am in a lane that is for "Left Turn OR Keep Straight", a vehicle in the intersection across from me could look briefly, see my left LED strip out*, and assume I am turning left -- while in actuality I am keeping straight. This could lead to a head-on collision. *There are many newer vehicles where the LED strip temporarily turns off when that side's turn signal is flashing. Additionally, this can cause a small percentage of uneven brightness. I have not found a way to turn off the working LED Strip on the passenger side without turning ALL the headlights off. It is always on (and always uneven) whenever the vehicle is running. The cost of the repair was quoted by the dealership I bought the van at - an unavoidable $180 diagnostic fee, plus $1,300+ to replace the whole unit, with no other options given. Furthermore, the expensive, "comprehensive wrap" extended vehicle plan the Chrysler dealership sold me refuses to cover the defect. Lastly, the service technician at both Chrysler Dealerships' advise was to "just live with it". This is completely unjust and should be covered by Chrysler, as LEDs should certainly have thousands of working hours left past 5 years, let alone the short 3 years the factory warranty covers. There were no messages or warning signs before this defect was noticed, and there is no information on the defect provided by the manufacturer anywhere I have looked online or on the MOPAR website.
Corrective Action:
The LED strip/portion of my driver-side headlight has stopped functioning. It is all inside a closed headlight unit. When starting the vehicle, the LED strip will pulse about 11 times quickly, then remain off. This has been an unsafe defect, because if I am in a lane that is for "Left Turn OR Keep Straight", a vehicle in the intersection across from me could look briefly, see my left LED strip out*, and assume I am turning left -- while in actuality I am keeping straight. This could lead to a head-on collision. *There are many newer vehicles where the LED strip temporarily turns off when that side's turn signal is flashing. Additionally, this can cause a small percentage of uneven brightness. I have not found a way to turn off the working LED Strip on the passenger side without turning ALL the headlights off. It is always on (and always uneven) whenever the vehicle is running. The cost of the repair was quoted by the dealership I bought the van at - an unavoidable $180 diagnostic fee, plus $1,300+ to replace the whole unit, with no other options given. Furthermore, the expensive, "comprehensive wrap" extended vehicle plan the Chrysler dealership sold me refuses to cover the defect. Lastly, the service technician at both Chrysler Dealerships' advise was to "just live with it". This is completely unjust and should be covered by Chrysler, as LEDs should certainly have thousands of working hours left past 5 years, let alone the short 3 years the factory warranty covers. There were no messages or warning signs before this defect was noticed, and there is no information on the defect provided by the manufacturer anywhere I have looked online or on the MOPAR website.
Additional Notes:
The LED strip/portion of my driver-side headlight has stopped functioning. It is all inside a closed headlight unit. When starting the vehicle, the LED strip will pulse about 11 times quickly, then remain off. This has been an unsafe defect, because if I am in a lane that is for "Left Turn OR Keep Straight", a vehicle in the intersection across from me could look briefly, see my left LED strip out*, and assume I am turning left -- while in actuality I am keeping straight. This could lead to a head-on collision. *There are many newer vehicles where the LED strip temporarily turns off when that side's turn signal is flashing. Additionally, this can cause a small percentage of uneven brightness. I have not found a way to turn off the working LED Strip on the passenger side without turning ALL the headlights off. It is always on (and always uneven) whenever the vehicle is running. The cost of the repair was quoted by the dealership I bought the van at - an unavoidable $180 diagnostic fee, plus $1,300+ to replace the whole unit, with no other options given. Furthermore, the expensive, "comprehensive wrap" extended vehicle plan the Chrysler dealership sold me refuses to cover the defect. Lastly, the service technician at both Chrysler Dealerships' advise was to "just live with it". This is completely unjust and should be covered by Chrysler, as LEDs should certainly have thousands of working hours left past 5 years, let alone the short 3 years the factory warranty covers. There were no messages or warning signs before this defect was noticed, and there is no information on the defect provided by the manufacturer anywhere I have looked online or on the MOPAR website.
Mfg Campaign: 11490083
Recall Date: Oct 19, 2022
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The LED strip/portion of my driver-side headlight has stopped functioning. It is all inside a closed headlight unit. When starting the vehicle, the LED strip will pulse about 11 times quickly, then remain off. This has been an unsafe defect, because if I am in a lane that is for "Left Turn OR Keep Straight", a vehicle in the intersection across from me could look briefly, see my left LED strip out*, and assume I am turning left -- while in actuality I am keeping straight. This could lead to a head-on collision. *There are many newer vehicles where the LED strip temporarily turns off when that side's turn signal is flashing. Additionally, this can cause a small percentage of uneven brightness. I have not found a way to turn off the working LED Strip on the passenger side without turning ALL the headlights off. It is always on (and always uneven) whenever the vehicle is running. The cost of the repair was quoted by the dealership I bought the van at - an unavoidable $180 diagnostic fee, plus $1,300+ to replace the whole unit, with no other options given. Furthermore, the expensive, "comprehensive wrap" extended vehicle plan the Chrysler dealership sold me refuses to cover the defect. Lastly, the service technician at both Chrysler Dealerships' advise was to "just live with it". This is completely unjust and should be covered by Chrysler, as LEDs should certainly have thousands of working hours left past 5 years, let alone the short 3 years the factory warranty covers. There were no messages or warning signs before this defect was noticed, and there is no information on the defect provided by the manufacturer anywhere I have looked online or on the MOPAR website.
Corrective Action:
The LED strip/portion of my driver-side headlight has stopped functioning. It is all inside a closed headlight unit. When starting the vehicle, the LED strip will pulse about 11 times quickly, then remain off. This has been an unsafe defect, because if I am in a lane that is for "Left Turn OR Keep Straight", a vehicle in the intersection across from me could look briefly, see my left LED strip out*, and assume I am turning left -- while in actuality I am keeping straight. This could lead to a head-on collision. *There are many newer vehicles where the LED strip temporarily turns off when that side's turn signal is flashing. Additionally, this can cause a small percentage of uneven brightness. I have not found a way to turn off the working LED Strip on the passenger side without turning ALL the headlights off. It is always on (and always uneven) whenever the vehicle is running. The cost of the repair was quoted by the dealership I bought the van at - an unavoidable $180 diagnostic fee, plus $1,300+ to replace the whole unit, with no other options given. Furthermore, the expensive, "comprehensive wrap" extended vehicle plan the Chrysler dealership sold me refuses to cover the defect. Lastly, the service technician at both Chrysler Dealerships' advise was to "just live with it". This is completely unjust and should be covered by Chrysler, as LEDs should certainly have thousands of working hours left past 5 years, let alone the short 3 years the factory warranty covers. There were no messages or warning signs before this defect was noticed, and there is no information on the defect provided by the manufacturer anywhere I have looked online or on the MOPAR website.
Additional Notes:
The LED strip/portion of my driver-side headlight has stopped functioning. It is all inside a closed headlight unit. When starting the vehicle, the LED strip will pulse about 11 times quickly, then remain off. This has been an unsafe defect, because if I am in a lane that is for "Left Turn OR Keep Straight", a vehicle in the intersection across from me could look briefly, see my left LED strip out*, and assume I am turning left -- while in actuality I am keeping straight. This could lead to a head-on collision. *There are many newer vehicles where the LED strip temporarily turns off when that side's turn signal is flashing. Additionally, this can cause a small percentage of uneven brightness. I have not found a way to turn off the working LED Strip on the passenger side without turning ALL the headlights off. It is always on (and always uneven) whenever the vehicle is running. The cost of the repair was quoted by the dealership I bought the van at - an unavoidable $180 diagnostic fee, plus $1,300+ to replace the whole unit, with no other options given. Furthermore, the expensive, "comprehensive wrap" extended vehicle plan the Chrysler dealership sold me refuses to cover the defect. Lastly, the service technician at both Chrysler Dealerships' advise was to "just live with it". This is completely unjust and should be covered by Chrysler, as LEDs should certainly have thousands of working hours left past 5 years, let alone the short 3 years the factory warranty covers. There were no messages or warning signs before this defect was noticed, and there is no information on the defect provided by the manufacturer anywhere I have looked online or on the MOPAR website.
Mfg Campaign: 11490083
Recall Date: Oct 19, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The new auxiliary battery is not working properly which is causing the start/stop component to not work and the light is illuminated on the dash. Also the car has issues with the Torque Converter Clutch and the crank shaft sensor which disrupts the vehicles performance. The vehicle slows down when trying to accelerate and then speeds back up when the transmission realizes it needs to shift gears. The car then jolts roughly after the gear shift while driving. Sometimes car will not start because the auxiliary battery does not have enough power. Also after shutting car off there will be soft banging noises coming from the middle of the dashboard which lasts for a few minutes.
Corrective Action:
The new auxiliary battery is not working properly which is causing the start/stop component to not work and the light is illuminated on the dash. Also the car has issues with the Torque Converter Clutch and the crank shaft sensor which disrupts the vehicles performance. The vehicle slows down when trying to accelerate and then speeds back up when the transmission realizes it needs to shift gears. The car then jolts roughly after the gear shift while driving. Sometimes car will not start because the auxiliary battery does not have enough power. Also after shutting car off there will be soft banging noises coming from the middle of the dashboard which lasts for a few minutes.
Additional Notes:
The new auxiliary battery is not working properly which is causing the start/stop component to not work and the light is illuminated on the dash. Also the car has issues with the Torque Converter Clutch and the crank shaft sensor which disrupts the vehicles performance. The vehicle slows down when trying to accelerate and then speeds back up when the transmission realizes it needs to shift gears. The car then jolts roughly after the gear shift while driving. Sometimes car will not start because the auxiliary battery does not have enough power. Also after shutting car off there will be soft banging noises coming from the middle of the dashboard which lasts for a few minutes.
Mfg Campaign: 11489698
Recall Date: Oct 18, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The new auxiliary battery is not working properly which is causing the start/stop component to not work and the light is illuminated on the dash. Also the car has issues with the Torque Converter Clutch and the crank shaft sensor which disrupts the vehicles performance. The vehicle slows down when trying to accelerate and then speeds back up when the transmission realizes it needs to shift gears. The car then jolts roughly after the gear shift while driving. Sometimes car will not start because the auxiliary battery does not have enough power. Also after shutting car off there will be soft banging noises coming from the middle of the dashboard which lasts for a few minutes.
Corrective Action:
The new auxiliary battery is not working properly which is causing the start/stop component to not work and the light is illuminated on the dash. Also the car has issues with the Torque Converter Clutch and the crank shaft sensor which disrupts the vehicles performance. The vehicle slows down when trying to accelerate and then speeds back up when the transmission realizes it needs to shift gears. The car then jolts roughly after the gear shift while driving. Sometimes car will not start because the auxiliary battery does not have enough power. Also after shutting car off there will be soft banging noises coming from the middle of the dashboard which lasts for a few minutes.
Additional Notes:
The new auxiliary battery is not working properly which is causing the start/stop component to not work and the light is illuminated on the dash. Also the car has issues with the Torque Converter Clutch and the crank shaft sensor which disrupts the vehicles performance. The vehicle slows down when trying to accelerate and then speeds back up when the transmission realizes it needs to shift gears. The car then jolts roughly after the gear shift while driving. Sometimes car will not start because the auxiliary battery does not have enough power. Also after shutting car off there will be soft banging noises coming from the middle of the dashboard which lasts for a few minutes.
Mfg Campaign: 11489698
Recall Date: Oct 18, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The new auxiliary battery is not working properly which is causing the start/stop component to not work and the light is illuminated on the dash. Also the car has issues with the Torque Converter Clutch and the crank shaft sensor which disrupts the vehicles performance. The vehicle slows down when trying to accelerate and then speeds back up when the transmission realizes it needs to shift gears. The car then jolts roughly after the gear shift while driving. Sometimes car will not start because the auxiliary battery does not have enough power. Also after shutting car off there will be soft banging noises coming from the middle of the dashboard which lasts for a few minutes.
Corrective Action:
The new auxiliary battery is not working properly which is causing the start/stop component to not work and the light is illuminated on the dash. Also the car has issues with the Torque Converter Clutch and the crank shaft sensor which disrupts the vehicles performance. The vehicle slows down when trying to accelerate and then speeds back up when the transmission realizes it needs to shift gears. The car then jolts roughly after the gear shift while driving. Sometimes car will not start because the auxiliary battery does not have enough power. Also after shutting car off there will be soft banging noises coming from the middle of the dashboard which lasts for a few minutes.
Additional Notes:
The new auxiliary battery is not working properly which is causing the start/stop component to not work and the light is illuminated on the dash. Also the car has issues with the Torque Converter Clutch and the crank shaft sensor which disrupts the vehicles performance. The vehicle slows down when trying to accelerate and then speeds back up when the transmission realizes it needs to shift gears. The car then jolts roughly after the gear shift while driving. Sometimes car will not start because the auxiliary battery does not have enough power. Also after shutting car off there will be soft banging noises coming from the middle of the dashboard which lasts for a few minutes.
Mfg Campaign: 11489698
Recall Date: Oct 18, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Steering "sticks" going around long turns like ramps at or above around 30 miles per hour. Requires force to get it to return to center.
Corrective Action:
Steering "sticks" going around long turns like ramps at or above around 30 miles per hour. Requires force to get it to return to center.
Additional Notes:
Steering "sticks" going around long turns like ramps at or above around 30 miles per hour. Requires force to get it to return to center.
Mfg Campaign: 11489399
Recall Date: Oct 15, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Since April 2018 the engine start / stop warning light has been illuminated about 80% of the time despite multiple repair attempts by the dealerships. The vehicle has been brought to the Chrylser dealerships multiple times for an ongoing, intermittent issue in which when attempting to accelerate, the vehicle has rough, delayed shifts and appears to temporarily stall and then jolts forward while your foot is steady on the gas pedal. This issue is getting worse to the point that I'm afraid to drive it. Furthermore, at interstate speeds the transmission will not shift gears sometimes. This causes the van to slow down rapidly especially on hills. This has almost caused accidents when I need to accelerate quickly when entering the highway or merging. It's very slow to accelerate and you have to press the pedal hard, then finally catches up and does a rough jolt. This can happen at any speed, but is especially bad when accelerating or driving on an incline. The check engine light is constantly illuminated. The dealerships appear to reset the transmission to turn off the warning light, but within a few miles of driving home from the dealership, the lights come back on. This has happened the last 2 times we have brought the vehicle in for repair. In addition, intermittently the vehicle will idle very roughly, making a louder than normal noise and shaking. When this happens the check engine light will begin flashing and making a dinging sound.
Corrective Action:
Since April 2018 the engine start / stop warning light has been illuminated about 80% of the time despite multiple repair attempts by the dealerships. The vehicle has been brought to the Chrylser dealerships multiple times for an ongoing, intermittent issue in which when attempting to accelerate, the vehicle has rough, delayed shifts and appears to temporarily stall and then jolts forward while your foot is steady on the gas pedal. This issue is getting worse to the point that I'm afraid to drive it. Furthermore, at interstate speeds the transmission will not shift gears sometimes. This causes the van to slow down rapidly especially on hills. This has almost caused accidents when I need to accelerate quickly when entering the highway or merging. It's very slow to accelerate and you have to press the pedal hard, then finally catches up and does a rough jolt. This can happen at any speed, but is especially bad when accelerating or driving on an incline. The check engine light is constantly illuminated. The dealerships appear to reset the transmission to turn off the warning light, but within a few miles of driving home from the dealership, the lights come back on. This has happened the last 2 times we have brought the vehicle in for repair. In addition, intermittently the vehicle will idle very roughly, making a louder than normal noise and shaking. When this happens the check engine light will begin flashing and making a dinging sound.
Additional Notes:
Since April 2018 the engine start / stop warning light has been illuminated about 80% of the time despite multiple repair attempts by the dealerships. The vehicle has been brought to the Chrylser dealerships multiple times for an ongoing, intermittent issue in which when attempting to accelerate, the vehicle has rough, delayed shifts and appears to temporarily stall and then jolts forward while your foot is steady on the gas pedal. This issue is getting worse to the point that I'm afraid to drive it. Furthermore, at interstate speeds the transmission will not shift gears sometimes. This causes the van to slow down rapidly especially on hills. This has almost caused accidents when I need to accelerate quickly when entering the highway or merging. It's very slow to accelerate and you have to press the pedal hard, then finally catches up and does a rough jolt. This can happen at any speed, but is especially bad when accelerating or driving on an incline. The check engine light is constantly illuminated. The dealerships appear to reset the transmission to turn off the warning light, but within a few miles of driving home from the dealership, the lights come back on. This has happened the last 2 times we have brought the vehicle in for repair. In addition, intermittently the vehicle will idle very roughly, making a louder than normal noise and shaking. When this happens the check engine light will begin flashing and making a dinging sound.
Mfg Campaign: 11489339
Recall Date: Oct 14, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
My vehicle has 87,000 miles on it and has had multiple electronic and start/stop system issues, recently check engine light appeared and dealership stated there was coolant in the cylinders therefore needs a new engine.
Corrective Action:
My vehicle has 87,000 miles on it and has had multiple electronic and start/stop system issues, recently check engine light appeared and dealership stated there was coolant in the cylinders therefore needs a new engine.
Additional Notes:
My vehicle has 87,000 miles on it and has had multiple electronic and start/stop system issues, recently check engine light appeared and dealership stated there was coolant in the cylinders therefore needs a new engine.
Mfg Campaign: 11488969
Recall Date: Oct 12, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Steering "sticks". When going around a slight curve the steering seems to get stuck in a certain position (usually approximately the 10:30 and 1:30 position depending on if curve is to the right or left). When straightening out the direction of the car, one has to "unstick" the position the steering wheel is stuck in by applying addition force to the steering wheel. This additional force could easily lead to an accident possibly causing one to cross over the line and hit an oncoming vehicle, crash into a car in the lane beside them, or go off the road. The problem is intermittent and mechanics have not be able to reproduce while testing. There are no warning lamps, messages or other indicators that this is going to happen or something needs tended to. This issue seems to be right in line with what many others have shared regarding their steering wheel "sticking" when navigating a curve.
Corrective Action:
Steering "sticks". When going around a slight curve the steering seems to get stuck in a certain position (usually approximately the 10:30 and 1:30 position depending on if curve is to the right or left). When straightening out the direction of the car, one has to "unstick" the position the steering wheel is stuck in by applying addition force to the steering wheel. This additional force could easily lead to an accident possibly causing one to cross over the line and hit an oncoming vehicle, crash into a car in the lane beside them, or go off the road. The problem is intermittent and mechanics have not be able to reproduce while testing. There are no warning lamps, messages or other indicators that this is going to happen or something needs tended to. This issue seems to be right in line with what many others have shared regarding their steering wheel "sticking" when navigating a curve.
Additional Notes:
Steering "sticks". When going around a slight curve the steering seems to get stuck in a certain position (usually approximately the 10:30 and 1:30 position depending on if curve is to the right or left). When straightening out the direction of the car, one has to "unstick" the position the steering wheel is stuck in by applying addition force to the steering wheel. This additional force could easily lead to an accident possibly causing one to cross over the line and hit an oncoming vehicle, crash into a car in the lane beside them, or go off the road. The problem is intermittent and mechanics have not be able to reproduce while testing. There are no warning lamps, messages or other indicators that this is going to happen or something needs tended to. This issue seems to be right in line with what many others have shared regarding their steering wheel "sticking" when navigating a curve.
Mfg Campaign: 11489058
Recall Date: Oct 12, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle has intermittent shifting issues. During shifting it may stall/hesitate in shifting to the next gear. During shifting it may slam/hardshift into the next gear. The hesitation in shifting causes a lengthy pause in acceleration and could cause an accident when crossing lanes of moving traffic. The hard shift could cause the vehicle's driver to be startled and react in a way leading to an accident or it can cause car to lunge forward faster than expected causing an accident. The issue is intermittent. There are no warning lamps.
Corrective Action:
Vehicle has intermittent shifting issues. During shifting it may stall/hesitate in shifting to the next gear. During shifting it may slam/hardshift into the next gear. The hesitation in shifting causes a lengthy pause in acceleration and could cause an accident when crossing lanes of moving traffic. The hard shift could cause the vehicle's driver to be startled and react in a way leading to an accident or it can cause car to lunge forward faster than expected causing an accident. The issue is intermittent. There are no warning lamps.
Additional Notes:
Vehicle has intermittent shifting issues. During shifting it may stall/hesitate in shifting to the next gear. During shifting it may slam/hardshift into the next gear. The hesitation in shifting causes a lengthy pause in acceleration and could cause an accident when crossing lanes of moving traffic. The hard shift could cause the vehicle's driver to be startled and react in a way leading to an accident or it can cause car to lunge forward faster than expected causing an accident. The issue is intermittent. There are no warning lamps.
Mfg Campaign: 11489059
Recall Date: Oct 12, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
My vehicle stalled without warning while driving. I lost power steering and everything shut down. I had to put it in park which wasn’t registering and shut off my vehicle and restart it for it to correct itself.
Corrective Action:
My vehicle stalled without warning while driving. I lost power steering and everything shut down. I had to put it in park which wasn’t registering and shut off my vehicle and restart it for it to correct itself.
Additional Notes:
My vehicle stalled without warning while driving. I lost power steering and everything shut down. I had to put it in park which wasn’t registering and shut off my vehicle and restart it for it to correct itself.
Mfg Campaign: 11488770
Recall Date: Oct 11, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My vehicle stalled without warning while driving. I lost power steering and everything shut down. I had to put it in park which wasn’t registering and shut off my vehicle and restart it for it to correct itself.
Corrective Action:
My vehicle stalled without warning while driving. I lost power steering and everything shut down. I had to put it in park which wasn’t registering and shut off my vehicle and restart it for it to correct itself.
Additional Notes:
My vehicle stalled without warning while driving. I lost power steering and everything shut down. I had to put it in park which wasn’t registering and shut off my vehicle and restart it for it to correct itself.
Mfg Campaign: 11488770
Recall Date: Oct 11, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My vehicle stalled without warning while driving. I lost power steering and everything shut down. I had to put it in park which wasn’t registering and shut off my vehicle and restart it for it to correct itself.
Corrective Action:
My vehicle stalled without warning while driving. I lost power steering and everything shut down. I had to put it in park which wasn’t registering and shut off my vehicle and restart it for it to correct itself.
Additional Notes:
My vehicle stalled without warning while driving. I lost power steering and everything shut down. I had to put it in park which wasn’t registering and shut off my vehicle and restart it for it to correct itself.
Mfg Campaign: 11488770
Recall Date: Oct 11, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
At low speeds when shifting into 2nd gear the car slips, rpm's raise and then it suddenly and aggressively jerks into 2nd gear. If the start and stop feature is enabled and you are in a situation where the feature is engaging and disengaging like traffic then after a few of the jerks into 2nd gear it seems the PCM will get discombobulated and display a P0732 error.
Corrective Action:
At low speeds when shifting into 2nd gear the car slips, rpm's raise and then it suddenly and aggressively jerks into 2nd gear. If the start and stop feature is enabled and you are in a situation where the feature is engaging and disengaging like traffic then after a few of the jerks into 2nd gear it seems the PCM will get discombobulated and display a P0732 error.
Additional Notes:
At low speeds when shifting into 2nd gear the car slips, rpm's raise and then it suddenly and aggressively jerks into 2nd gear. If the start and stop feature is enabled and you are in a situation where the feature is engaging and disengaging like traffic then after a few of the jerks into 2nd gear it seems the PCM will get discombobulated and display a P0732 error.
Mfg Campaign: 11488525
Recall Date: Oct 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
My wife pulled out into traffic and the van wouldn't move when accelerater petal was pushed. After pushing it to the floor 3 time it finally began to move.
Corrective Action:
My wife pulled out into traffic and the van wouldn't move when accelerater petal was pushed. After pushing it to the floor 3 time it finally began to move.
Additional Notes:
My wife pulled out into traffic and the van wouldn't move when accelerater petal was pushed. After pushing it to the floor 3 time it finally began to move.
Mfg Campaign: 11488194
Recall Date: Oct 6, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
At low speed, the vehicle will suddenly loose power to the wheels, the engine will then race (causing one to back of the accelerator) and then there is a sudden jerk forward as the powertrain appears to re-engage and normal driving returns. The jerk almost feels like the vehicle has been hit as the driver and passengers' bodies are flung forward. Over the last three years, this problem has occurred at least monthly. When reported to the dealer no diagnostic fault information was found. We are aware of a law suit involving this model vehicle and its crankcase sensor. To our knowledge, our crankcase sensor has not been replaced. Our concern is that the sudden loss of power (and the driver's automatic backing off of the acceleration) could case a vehicle behind us to run into us as the vehicle slows without braking. The power loss often occurs as the vehicle is being accelerated on an entrance ramp or through a corner, but has also occurred during straight line acceleration. The last occurrence was 10/05/2022. The contact has stated that the failure has caused multiple occurrences and almost a rear-ending accident.
Corrective Action:
At low speed, the vehicle will suddenly loose power to the wheels, the engine will then race (causing one to back of the accelerator) and then there is a sudden jerk forward as the powertrain appears to re-engage and normal driving returns. The jerk almost feels like the vehicle has been hit as the driver and passengers' bodies are flung forward. Over the last three years, this problem has occurred at least monthly. When reported to the dealer no diagnostic fault information was found. We are aware of a law suit involving this model vehicle and its crankcase sensor. To our knowledge, our crankcase sensor has not been replaced. Our concern is that the sudden loss of power (and the driver's automatic backing off of the acceleration) could case a vehicle behind us to run into us as the vehicle slows without braking. The power loss often occurs as the vehicle is being accelerated on an entrance ramp or through a corner, but has also occurred during straight line acceleration. The last occurrence was 10/05/2022. The contact has stated that the failure has caused multiple occurrences and almost a rear-ending accident.
Additional Notes:
At low speed, the vehicle will suddenly loose power to the wheels, the engine will then race (causing one to back of the accelerator) and then there is a sudden jerk forward as the powertrain appears to re-engage and normal driving returns. The jerk almost feels like the vehicle has been hit as the driver and passengers' bodies are flung forward. Over the last three years, this problem has occurred at least monthly. When reported to the dealer no diagnostic fault information was found. We are aware of a law suit involving this model vehicle and its crankcase sensor. To our knowledge, our crankcase sensor has not been replaced. Our concern is that the sudden loss of power (and the driver's automatic backing off of the acceleration) could case a vehicle behind us to run into us as the vehicle slows without braking. The power loss often occurs as the vehicle is being accelerated on an entrance ramp or through a corner, but has also occurred during straight line acceleration. The last occurrence was 10/05/2022. The contact has stated that the failure has caused multiple occurrences and almost a rear-ending accident.
Mfg Campaign: 11488253
Recall Date: Oct 6, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Auto Start/Stop function failed, at a red light the car engine auto stopped but when brake was released after the light turned green the car stalled and had to be turned off and back on. It restarted on the first try and the lane sense function turned off when the car restarted but no check engine lights came on. This was unsafe For the car to have to be turned off completely and restarted after a light had turned green and there was traffic waiting behind me. Thankfully the cars behind me were stopped but if someone had been just pulling up behind me and expected me to move forward when the light turned green they may not have stopped fast enough to prevent an accident, which could have put the safety of my children in the back seats at significant risk. On a separate occasion this happened at a stop sign as well with the auto stop function causing the car to not turn back on when the brake was released and the car had to be turned off and back on again. Months prior to either incident the auto stop/start engine light had been on for some time but after a regular service and software update at the dealership the light went off. More recently there have been several issues indicating electrical problems, like the touchscreen turning off and restarting while driving. May 31st 2022 both the main and auxiliary batteries failed and were replaced at the dealership and then Sep 24th 2022 the battery failed again, but was jumped off and worked until Oct. 1st when the battery failed and would not hold a charge again.
Corrective Action:
Auto Start/Stop function failed, at a red light the car engine auto stopped but when brake was released after the light turned green the car stalled and had to be turned off and back on. It restarted on the first try and the lane sense function turned off when the car restarted but no check engine lights came on. This was unsafe For the car to have to be turned off completely and restarted after a light had turned green and there was traffic waiting behind me. Thankfully the cars behind me were stopped but if someone had been just pulling up behind me and expected me to move forward when the light turned green they may not have stopped fast enough to prevent an accident, which could have put the safety of my children in the back seats at significant risk. On a separate occasion this happened at a stop sign as well with the auto stop function causing the car to not turn back on when the brake was released and the car had to be turned off and back on again. Months prior to either incident the auto stop/start engine light had been on for some time but after a regular service and software update at the dealership the light went off. More recently there have been several issues indicating electrical problems, like the touchscreen turning off and restarting while driving. May 31st 2022 both the main and auxiliary batteries failed and were replaced at the dealership and then Sep 24th 2022 the battery failed again, but was jumped off and worked until Oct. 1st when the battery failed and would not hold a charge again.
Additional Notes:
Auto Start/Stop function failed, at a red light the car engine auto stopped but when brake was released after the light turned green the car stalled and had to be turned off and back on. It restarted on the first try and the lane sense function turned off when the car restarted but no check engine lights came on. This was unsafe For the car to have to be turned off completely and restarted after a light had turned green and there was traffic waiting behind me. Thankfully the cars behind me were stopped but if someone had been just pulling up behind me and expected me to move forward when the light turned green they may not have stopped fast enough to prevent an accident, which could have put the safety of my children in the back seats at significant risk. On a separate occasion this happened at a stop sign as well with the auto stop function causing the car to not turn back on when the brake was released and the car had to be turned off and back on again. Months prior to either incident the auto stop/start engine light had been on for some time but after a regular service and software update at the dealership the light went off. More recently there have been several issues indicating electrical problems, like the touchscreen turning off and restarting while driving. May 31st 2022 both the main and auxiliary batteries failed and were replaced at the dealership and then Sep 24th 2022 the battery failed again, but was jumped off and worked until Oct. 1st when the battery failed and would not hold a charge again.
Mfg Campaign: 11487999
Recall Date: Oct 5, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Auto Start/Stop function failed, at a red light the car engine auto stopped but when brake was released after the light turned green the car stalled and had to be turned off and back on. It restarted on the first try and the lane sense function turned off when the car restarted but no check engine lights came on. This was unsafe For the car to have to be turned off completely and restarted after a light had turned green and there was traffic waiting behind me. Thankfully the cars behind me were stopped but if someone had been just pulling up behind me and expected me to move forward when the light turned green they may not have stopped fast enough to prevent an accident, which could have put the safety of my children in the back seats at significant risk. On a separate occasion this happened at a stop sign as well with the auto stop function causing the car to not turn back on when the brake was released and the car had to be turned off and back on again. Months prior to either incident the auto stop/start engine light had been on for some time but after a regular service and software update at the dealership the light went off. More recently there have been several issues indicating electrical problems, like the touchscreen turning off and restarting while driving. May 31st 2022 both the main and auxiliary batteries failed and were replaced at the dealership and then Sep 24th 2022 the battery failed again, but was jumped off and worked until Oct. 1st when the battery failed and would not hold a charge again.
Corrective Action:
Auto Start/Stop function failed, at a red light the car engine auto stopped but when brake was released after the light turned green the car stalled and had to be turned off and back on. It restarted on the first try and the lane sense function turned off when the car restarted but no check engine lights came on. This was unsafe For the car to have to be turned off completely and restarted after a light had turned green and there was traffic waiting behind me. Thankfully the cars behind me were stopped but if someone had been just pulling up behind me and expected me to move forward when the light turned green they may not have stopped fast enough to prevent an accident, which could have put the safety of my children in the back seats at significant risk. On a separate occasion this happened at a stop sign as well with the auto stop function causing the car to not turn back on when the brake was released and the car had to be turned off and back on again. Months prior to either incident the auto stop/start engine light had been on for some time but after a regular service and software update at the dealership the light went off. More recently there have been several issues indicating electrical problems, like the touchscreen turning off and restarting while driving. May 31st 2022 both the main and auxiliary batteries failed and were replaced at the dealership and then Sep 24th 2022 the battery failed again, but was jumped off and worked until Oct. 1st when the battery failed and would not hold a charge again.
Additional Notes:
Auto Start/Stop function failed, at a red light the car engine auto stopped but when brake was released after the light turned green the car stalled and had to be turned off and back on. It restarted on the first try and the lane sense function turned off when the car restarted but no check engine lights came on. This was unsafe For the car to have to be turned off completely and restarted after a light had turned green and there was traffic waiting behind me. Thankfully the cars behind me were stopped but if someone had been just pulling up behind me and expected me to move forward when the light turned green they may not have stopped fast enough to prevent an accident, which could have put the safety of my children in the back seats at significant risk. On a separate occasion this happened at a stop sign as well with the auto stop function causing the car to not turn back on when the brake was released and the car had to be turned off and back on again. Months prior to either incident the auto stop/start engine light had been on for some time but after a regular service and software update at the dealership the light went off. More recently there have been several issues indicating electrical problems, like the touchscreen turning off and restarting while driving. May 31st 2022 both the main and auxiliary batteries failed and were replaced at the dealership and then Sep 24th 2022 the battery failed again, but was jumped off and worked until Oct. 1st when the battery failed and would not hold a charge again.
Mfg Campaign: 11487999
Recall Date: Oct 5, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The engine shuttered/shook upon startup and did so continuously. When shifted into gear, the engine ran rough and never normalized. I am afraid to drive it in case something more serious happens to the engine or causes other damage. I havent dared take it over speeds of 40 mph and only lighktly drove it for a week after the CEL turned on. The check engine light turned on, constant, and took the van to the dealer. Error code is p0305 for the 5th cylinder misfire. My vehicle is available for inspection. My vehicle is at the dealer getting looked at. No one else has looked at it. The day before the CEL turned on, the van engine shuttered for 15 seconds with no error code and operated normally. Then the next morning the CEL turned on and stayed on.
Corrective Action:
The engine shuttered/shook upon startup and did so continuously. When shifted into gear, the engine ran rough and never normalized. I am afraid to drive it in case something more serious happens to the engine or causes other damage. I havent dared take it over speeds of 40 mph and only lighktly drove it for a week after the CEL turned on. The check engine light turned on, constant, and took the van to the dealer. Error code is p0305 for the 5th cylinder misfire. My vehicle is available for inspection. My vehicle is at the dealer getting looked at. No one else has looked at it. The day before the CEL turned on, the van engine shuttered for 15 seconds with no error code and operated normally. Then the next morning the CEL turned on and stayed on.
Additional Notes:
The engine shuttered/shook upon startup and did so continuously. When shifted into gear, the engine ran rough and never normalized. I am afraid to drive it in case something more serious happens to the engine or causes other damage. I havent dared take it over speeds of 40 mph and only lighktly drove it for a week after the CEL turned on. The check engine light turned on, constant, and took the van to the dealer. Error code is p0305 for the 5th cylinder misfire. My vehicle is available for inspection. My vehicle is at the dealer getting looked at. No one else has looked at it. The day before the CEL turned on, the van engine shuttered for 15 seconds with no error code and operated normally. Then the next morning the CEL turned on and stayed on.
Mfg Campaign: 11487777
Recall Date: Oct 3, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I took my vehicle in to have the computer reset as the recall fix required after my start/stop unavailable warning came up for the second time. First time I had to replace both batteries. About 6 months ago if that. Took it in with the check engine light having popped on saying it's a misfire. Then when we left the stop start failure was still lit up on the dash and there were more codes popping up including one for the shift module which is electronic.. so I believe the electronic system is causing the misfire. I don't even have 100,000 miles and my car is about 5 years old. (2017) We were traveling on a busy highway when the check engine light came on to start with and exited to turn around and head home when the van felt like it was getting sluggish and we luckily were not in the passing lane and were able to make it home safely.
Corrective Action:
I took my vehicle in to have the computer reset as the recall fix required after my start/stop unavailable warning came up for the second time. First time I had to replace both batteries. About 6 months ago if that. Took it in with the check engine light having popped on saying it's a misfire. Then when we left the stop start failure was still lit up on the dash and there were more codes popping up including one for the shift module which is electronic.. so I believe the electronic system is causing the misfire. I don't even have 100,000 miles and my car is about 5 years old. (2017) We were traveling on a busy highway when the check engine light came on to start with and exited to turn around and head home when the van felt like it was getting sluggish and we luckily were not in the passing lane and were able to make it home safely.
Additional Notes:
I took my vehicle in to have the computer reset as the recall fix required after my start/stop unavailable warning came up for the second time. First time I had to replace both batteries. About 6 months ago if that. Took it in with the check engine light having popped on saying it's a misfire. Then when we left the stop start failure was still lit up on the dash and there were more codes popping up including one for the shift module which is electronic.. so I believe the electronic system is causing the misfire. I don't even have 100,000 miles and my car is about 5 years old. (2017) We were traveling on a busy highway when the check engine light came on to start with and exited to turn around and head home when the van felt like it was getting sluggish and we luckily were not in the passing lane and were able to make it home safely.
Mfg Campaign: 11487556
Recall Date: Oct 2, 2022
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Valencia, CA • 36 yrs
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