Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Chrysler Pacifica vehicles equipped with a 3.6l engine. The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U01
Recall Date: Jan 11, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (VMI) is recalling certain 2017 Chrysler Pacifica lowered floor vehicles modified by VMI. The rear pinion bracket on both sides of the vehicle may crack, causing the axle not to be centered and the wheel to wobble.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PAC20170728
Recall Date: Jul 28, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage Mobility) is recalling certain 2017 Chrysler Pacifica lowered floor vans modified by Vantage Mobility for wheelchair accessibility. The affected vans have rear brake lines that might have been crossed during the modification. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Pac-20170525
Recall Date: May 25, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Pacifica vehicles manufactured February 22, 2016, through April 28, 2016. The center overhead seat belt stow clip may fracture and prevent use of the seat belt in the third-row and/or second-row center passenger seat (if so equipped).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S42
Recall Date: Jun 30, 2016
Consumer Complaints
2.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE VEHICLE INADVERTENTLY ROLLED. ADDITIONALLY, THERE WAS A CLICKING IN THE STEERING WHEEL WHILE DRIVING. THE CONTACT STATED THAT THE VEHICLE WAS DIFFICULT TO STEER. THE CONTACT ALSO STATED THAT THE VEHICLE JERKED WHILE CHANGING GEARS. THE CONTACT STATED THAT THE ACCELERATOR WENT TO THE FLOORBOARD HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT WAS CONCERNED ABOUT RUST TO THE HOOD OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTO BODY SHOP AND THE VEHICLE WAS PROVIDED A RUST TREATMENT HOWEVER, THE RUST SPOT INCREASED IN SIZE AFTER THE TREATMENT. THE VEHICLE WAS TAKEN TO VICTORY CHRYSLER DODGE JEEP RAM (45 NABER DR, SHALLOTTE, NC 28470, (910) 356-9867) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MECHANIC SEALED THE STEERING COLUMN WITH LOCK TIGHT SEALANT HOWEVER, THE CLICKING SOUND RETURNED AND THE VEHICLE REMAINED DIFFICULT TO STEER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE 7,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE VEHICLE INADVERTENTLY ROLLED. ADDITIONALLY, THERE WAS A CLICKING IN THE STEERING WHEEL WHILE DRIVING. THE CONTACT STATED THAT THE VEHICLE WAS DIFFICULT TO STEER. THE CONTACT ALSO STATED THAT THE VEHICLE JERKED WHILE CHANGING GEARS. THE CONTACT STATED THAT THE ACCELERATOR WENT TO THE FLOORBOARD HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT WAS CONCERNED ABOUT RUST TO THE HOOD OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTO BODY SHOP AND THE VEHICLE WAS PROVIDED A RUST TREATMENT HOWEVER, THE RUST SPOT INCREASED IN SIZE AFTER THE TREATMENT. THE VEHICLE WAS TAKEN TO VICTORY CHRYSLER DODGE JEEP RAM (45 NABER DR, SHALLOTTE, NC 28470, (910) 356-9867) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MECHANIC SEALED THE STEERING COLUMN WITH LOCK TIGHT SEALANT HOWEVER, THE CLICKING SOUND RETURNED AND THE VEHICLE REMAINED DIFFICULT TO STEER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE 7,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE VEHICLE INADVERTENTLY ROLLED. ADDITIONALLY, THERE WAS A CLICKING IN THE STEERING WHEEL WHILE DRIVING. THE CONTACT STATED THAT THE VEHICLE WAS DIFFICULT TO STEER. THE CONTACT ALSO STATED THAT THE VEHICLE JERKED WHILE CHANGING GEARS. THE CONTACT STATED THAT THE ACCELERATOR WENT TO THE FLOORBOARD HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT WAS CONCERNED ABOUT RUST TO THE HOOD OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTO BODY SHOP AND THE VEHICLE WAS PROVIDED A RUST TREATMENT HOWEVER, THE RUST SPOT INCREASED IN SIZE AFTER THE TREATMENT. THE VEHICLE WAS TAKEN TO VICTORY CHRYSLER DODGE JEEP RAM (45 NABER DR, SHALLOTTE, NC 28470, (910) 356-9867) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MECHANIC SEALED THE STEERING COLUMN WITH LOCK TIGHT SEALANT HOWEVER, THE CLICKING SOUND RETURNED AND THE VEHICLE REMAINED DIFFICULT TO STEER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE 7,000.
Mfg Campaign: 11322850
Recall Date: Apr 30, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
CAR STARTS SHAKING WHILE DRIVING, WITH ENGINE LIGHT COMING ON. ALSO SHAKING WHILE IDLING.
Corrective Action:
CAR STARTS SHAKING WHILE DRIVING, WITH ENGINE LIGHT COMING ON. ALSO SHAKING WHILE IDLING.
Additional Notes:
CAR STARTS SHAKING WHILE DRIVING, WITH ENGINE LIGHT COMING ON. ALSO SHAKING WHILE IDLING.
Mfg Campaign: 11322181
Recall Date: Apr 24, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE PRESSING THE GAS GOING FROM 1ST TO 2ND GEAR THE VEHICLE MAKES A SUDDEN JERKING MOTION ALMOST STALLING, TRANSMISSION ISSUES SINCE PURCHASED. BACK PASSENGER SLIDING DOOR HAS NOT ALWAYS CLOSED SUCCESSFULLY, SINCE PURCHASE, CAUSING SAFETY CONCERNS. VEHICLE WILL NOT START ALL THE TIME WITHOUT UNPLUGGING THE "BRAIN". GEAR SHIFT LIGHT IS NOT ALWAYS ON. BRAKES HAVE HAD TO BE REPLACED DUE TO AN AIR INTAKE ISSUE. *TR
Corrective Action:
WHILE PRESSING THE GAS GOING FROM 1ST TO 2ND GEAR THE VEHICLE MAKES A SUDDEN JERKING MOTION ALMOST STALLING, TRANSMISSION ISSUES SINCE PURCHASED. BACK PASSENGER SLIDING DOOR HAS NOT ALWAYS CLOSED SUCCESSFULLY, SINCE PURCHASE, CAUSING SAFETY CONCERNS. VEHICLE WILL NOT START ALL THE TIME WITHOUT UNPLUGGING THE "BRAIN". GEAR SHIFT LIGHT IS NOT ALWAYS ON. BRAKES HAVE HAD TO BE REPLACED DUE TO AN AIR INTAKE ISSUE. *TR
Additional Notes:
WHILE PRESSING THE GAS GOING FROM 1ST TO 2ND GEAR THE VEHICLE MAKES A SUDDEN JERKING MOTION ALMOST STALLING, TRANSMISSION ISSUES SINCE PURCHASED. BACK PASSENGER SLIDING DOOR HAS NOT ALWAYS CLOSED SUCCESSFULLY, SINCE PURCHASE, CAUSING SAFETY CONCERNS. VEHICLE WILL NOT START ALL THE TIME WITHOUT UNPLUGGING THE "BRAIN". GEAR SHIFT LIGHT IS NOT ALWAYS ON. BRAKES HAVE HAD TO BE REPLACED DUE TO AN AIR INTAKE ISSUE. *TR
Mfg Campaign: 11321092
Recall Date: Apr 14, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE PRESSING THE GAS GOING FROM 1ST TO 2ND GEAR THE VEHICLE MAKES A SUDDEN JERKING MOTION ALMOST STALLING, TRANSMISSION ISSUES SINCE PURCHASED. BACK PASSENGER SLIDING DOOR HAS NOT ALWAYS CLOSED SUCCESSFULLY, SINCE PURCHASE, CAUSING SAFETY CONCERNS. VEHICLE WILL NOT START ALL THE TIME WITHOUT UNPLUGGING THE "BRAIN". GEAR SHIFT LIGHT IS NOT ALWAYS ON. BRAKES HAVE HAD TO BE REPLACED DUE TO AN AIR INTAKE ISSUE. *TR
Corrective Action:
WHILE PRESSING THE GAS GOING FROM 1ST TO 2ND GEAR THE VEHICLE MAKES A SUDDEN JERKING MOTION ALMOST STALLING, TRANSMISSION ISSUES SINCE PURCHASED. BACK PASSENGER SLIDING DOOR HAS NOT ALWAYS CLOSED SUCCESSFULLY, SINCE PURCHASE, CAUSING SAFETY CONCERNS. VEHICLE WILL NOT START ALL THE TIME WITHOUT UNPLUGGING THE "BRAIN". GEAR SHIFT LIGHT IS NOT ALWAYS ON. BRAKES HAVE HAD TO BE REPLACED DUE TO AN AIR INTAKE ISSUE. *TR
Additional Notes:
WHILE PRESSING THE GAS GOING FROM 1ST TO 2ND GEAR THE VEHICLE MAKES A SUDDEN JERKING MOTION ALMOST STALLING, TRANSMISSION ISSUES SINCE PURCHASED. BACK PASSENGER SLIDING DOOR HAS NOT ALWAYS CLOSED SUCCESSFULLY, SINCE PURCHASE, CAUSING SAFETY CONCERNS. VEHICLE WILL NOT START ALL THE TIME WITHOUT UNPLUGGING THE "BRAIN". GEAR SHIFT LIGHT IS NOT ALWAYS ON. BRAKES HAVE HAD TO BE REPLACED DUE TO AN AIR INTAKE ISSUE. *TR
Mfg Campaign: 11321092
Recall Date: Apr 14, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE PRESSING THE GAS GOING FROM 1ST TO 2ND GEAR THE VEHICLE MAKES A SUDDEN JERKING MOTION ALMOST STALLING, TRANSMISSION ISSUES SINCE PURCHASED. BACK PASSENGER SLIDING DOOR HAS NOT ALWAYS CLOSED SUCCESSFULLY, SINCE PURCHASE, CAUSING SAFETY CONCERNS. VEHICLE WILL NOT START ALL THE TIME WITHOUT UNPLUGGING THE "BRAIN". GEAR SHIFT LIGHT IS NOT ALWAYS ON. BRAKES HAVE HAD TO BE REPLACED DUE TO AN AIR INTAKE ISSUE. *TR
Corrective Action:
WHILE PRESSING THE GAS GOING FROM 1ST TO 2ND GEAR THE VEHICLE MAKES A SUDDEN JERKING MOTION ALMOST STALLING, TRANSMISSION ISSUES SINCE PURCHASED. BACK PASSENGER SLIDING DOOR HAS NOT ALWAYS CLOSED SUCCESSFULLY, SINCE PURCHASE, CAUSING SAFETY CONCERNS. VEHICLE WILL NOT START ALL THE TIME WITHOUT UNPLUGGING THE "BRAIN". GEAR SHIFT LIGHT IS NOT ALWAYS ON. BRAKES HAVE HAD TO BE REPLACED DUE TO AN AIR INTAKE ISSUE. *TR
Additional Notes:
WHILE PRESSING THE GAS GOING FROM 1ST TO 2ND GEAR THE VEHICLE MAKES A SUDDEN JERKING MOTION ALMOST STALLING, TRANSMISSION ISSUES SINCE PURCHASED. BACK PASSENGER SLIDING DOOR HAS NOT ALWAYS CLOSED SUCCESSFULLY, SINCE PURCHASE, CAUSING SAFETY CONCERNS. VEHICLE WILL NOT START ALL THE TIME WITHOUT UNPLUGGING THE "BRAIN". GEAR SHIFT LIGHT IS NOT ALWAYS ON. BRAKES HAVE HAD TO BE REPLACED DUE TO AN AIR INTAKE ISSUE. *TR
Mfg Campaign: 11321092
Recall Date: Apr 14, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PURCHASED 2017 CHRYSLER PACIFICA BRAND NEW WITH FACTORY TOW PACKAGE OPTION ABLE TO TOW UP TO 3,600 LBS. PER CHRYSLER. APPARENTLY THE VAN CAN'T TOW 3,200 LB. TRAILER SAFELY UNLESS THE VAN CAN CONTROL THE TRAILER BRAKES, WHICH IT CAN NOT DO BECAUSE CHRYSLER FAILED TO SUPPLY WIRING UNDER THE DASH FOR A TRAILER BRAKE CONTROLLER TO BE CONNECTED IN THE 2017 MODELS. IT APPEARS EVERYONE WITH A 2017 PACIFCIA WITH FACTORY TOW PACKAGE ARE TOWING TRAILERS UNSAFELY BECAUSE THE VAN CAN NOT STOP SAFELY WITH A 2,000 LB. TRAILER IN TOW LET ALONE A 3,500 LB. TRAILER. I FILED A COMPLAINT WITH THE DEALER (ZIEGLER CHRYSLER IN DOWNERS GROVE, IL) AND THE BBB ID #14203031. WITH THE HELP OF THE BBB, CHRYSLER RESPONDED STATING IT WAS A SALES ISSUE AND TO TAKE IT UP WITH THE DEALER. AFTER GOING BACK & FORTH WITH DEALER AND CHRYSLER CORP., DEALER (SALES MGR. PHIL) NOW SAYS ITS A MANUFACTURE PROBLEM AND CHRYSLER SAYS IT CAN TOW 3,600 LBS. IT APPEARS CHRYSLER CORRECTED THE PROBLEM FOR THE 2018 AND NEWER MODELS BUT NOT THE 2017 MODELS. IT SEEMS CHRYSLER IS CLAIMING AND ADVERTISING IT CAN TOW 3,600 LBS. BUT THAT SEEMS TOTALLY FALSE FOR 2017 MODELS. HOWEVER, IF NHTSA FEELS ITS SAFE FOR THE 2017 PACIFICA WITH TOW PACKAGE TO TOW THE ADVERTISED WEIGHT WITHOUT OPERATING THE TRAILER BRAKES THEN I WON'T BE CONCERNED. THANKS FOR YOUR TIME IN THIS SERIOUS MATTER.
Corrective Action:
PURCHASED 2017 CHRYSLER PACIFICA BRAND NEW WITH FACTORY TOW PACKAGE OPTION ABLE TO TOW UP TO 3,600 LBS. PER CHRYSLER. APPARENTLY THE VAN CAN'T TOW 3,200 LB. TRAILER SAFELY UNLESS THE VAN CAN CONTROL THE TRAILER BRAKES, WHICH IT CAN NOT DO BECAUSE CHRYSLER FAILED TO SUPPLY WIRING UNDER THE DASH FOR A TRAILER BRAKE CONTROLLER TO BE CONNECTED IN THE 2017 MODELS. IT APPEARS EVERYONE WITH A 2017 PACIFCIA WITH FACTORY TOW PACKAGE ARE TOWING TRAILERS UNSAFELY BECAUSE THE VAN CAN NOT STOP SAFELY WITH A 2,000 LB. TRAILER IN TOW LET ALONE A 3,500 LB. TRAILER. I FILED A COMPLAINT WITH THE DEALER (ZIEGLER CHRYSLER IN DOWNERS GROVE, IL) AND THE BBB ID #14203031. WITH THE HELP OF THE BBB, CHRYSLER RESPONDED STATING IT WAS A SALES ISSUE AND TO TAKE IT UP WITH THE DEALER. AFTER GOING BACK & FORTH WITH DEALER AND CHRYSLER CORP., DEALER (SALES MGR. PHIL) NOW SAYS ITS A MANUFACTURE PROBLEM AND CHRYSLER SAYS IT CAN TOW 3,600 LBS. IT APPEARS CHRYSLER CORRECTED THE PROBLEM FOR THE 2018 AND NEWER MODELS BUT NOT THE 2017 MODELS. IT SEEMS CHRYSLER IS CLAIMING AND ADVERTISING IT CAN TOW 3,600 LBS. BUT THAT SEEMS TOTALLY FALSE FOR 2017 MODELS. HOWEVER, IF NHTSA FEELS ITS SAFE FOR THE 2017 PACIFICA WITH TOW PACKAGE TO TOW THE ADVERTISED WEIGHT WITHOUT OPERATING THE TRAILER BRAKES THEN I WON'T BE CONCERNED. THANKS FOR YOUR TIME IN THIS SERIOUS MATTER.
Additional Notes:
PURCHASED 2017 CHRYSLER PACIFICA BRAND NEW WITH FACTORY TOW PACKAGE OPTION ABLE TO TOW UP TO 3,600 LBS. PER CHRYSLER. APPARENTLY THE VAN CAN'T TOW 3,200 LB. TRAILER SAFELY UNLESS THE VAN CAN CONTROL THE TRAILER BRAKES, WHICH IT CAN NOT DO BECAUSE CHRYSLER FAILED TO SUPPLY WIRING UNDER THE DASH FOR A TRAILER BRAKE CONTROLLER TO BE CONNECTED IN THE 2017 MODELS. IT APPEARS EVERYONE WITH A 2017 PACIFCIA WITH FACTORY TOW PACKAGE ARE TOWING TRAILERS UNSAFELY BECAUSE THE VAN CAN NOT STOP SAFELY WITH A 2,000 LB. TRAILER IN TOW LET ALONE A 3,500 LB. TRAILER. I FILED A COMPLAINT WITH THE DEALER (ZIEGLER CHRYSLER IN DOWNERS GROVE, IL) AND THE BBB ID #14203031. WITH THE HELP OF THE BBB, CHRYSLER RESPONDED STATING IT WAS A SALES ISSUE AND TO TAKE IT UP WITH THE DEALER. AFTER GOING BACK & FORTH WITH DEALER AND CHRYSLER CORP., DEALER (SALES MGR. PHIL) NOW SAYS ITS A MANUFACTURE PROBLEM AND CHRYSLER SAYS IT CAN TOW 3,600 LBS. IT APPEARS CHRYSLER CORRECTED THE PROBLEM FOR THE 2018 AND NEWER MODELS BUT NOT THE 2017 MODELS. IT SEEMS CHRYSLER IS CLAIMING AND ADVERTISING IT CAN TOW 3,600 LBS. BUT THAT SEEMS TOTALLY FALSE FOR 2017 MODELS. HOWEVER, IF NHTSA FEELS ITS SAFE FOR THE 2017 PACIFICA WITH TOW PACKAGE TO TOW THE ADVERTISED WEIGHT WITHOUT OPERATING THE TRAILER BRAKES THEN I WON'T BE CONCERNED. THANKS FOR YOUR TIME IN THIS SERIOUS MATTER.
Mfg Campaign: 11321042
Recall Date: Apr 13, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY VAN STALLED, AND THE ENGINE COMPLETELY STOPPED WHEN I HAD THE BRAKE PRESSED AT AN INTERSECTION. THE BRAKES LOCKED, I COULDNT SHIFT THE CAR, OR TURN THE WHEEL. I HAD REPEATEDLY TRIED TO TURN THE CAR ON AND OFF AGAIN AND THE ENGINE WOULDNT START.
Corrective Action:
MY VAN STALLED, AND THE ENGINE COMPLETELY STOPPED WHEN I HAD THE BRAKE PRESSED AT AN INTERSECTION. THE BRAKES LOCKED, I COULDNT SHIFT THE CAR, OR TURN THE WHEEL. I HAD REPEATEDLY TRIED TO TURN THE CAR ON AND OFF AGAIN AND THE ENGINE WOULDNT START.
Additional Notes:
MY VAN STALLED, AND THE ENGINE COMPLETELY STOPPED WHEN I HAD THE BRAKE PRESSED AT AN INTERSECTION. THE BRAKES LOCKED, I COULDNT SHIFT THE CAR, OR TURN THE WHEEL. I HAD REPEATEDLY TRIED TO TURN THE CAR ON AND OFF AGAIN AND THE ENGINE WOULDNT START.
Mfg Campaign: 11320431
Recall Date: Apr 7, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I BOUGHT 2017 CHRYSLER PACIFICA TOURING L 3 WEEKS AGO USED FROM A DODGE DEALERSHIP. THIS PAST WEEK MY WIFE AND I TOOK A LONG ROAD TRIP OVER 1000 MILES.THE CAR DROVE JUST FINE AND WHEN WE ARRIVED I DIDN'T DRIVE THE CAR FOR TWO DAYS. WHEN I WENT TO START IT BACK UP, IT SENT A MESSAGE SAYING ITS LOST COMMUNICATION TO POWER STEERING AND THE CHECK ENGINE LIGHT IS ON AND THE STEERING WHEEL IS NEAR IMPOSSIBLE TO TURN. I'M AT A LOSS BECAUSE THE CAR DROVE PERFECTLY FOR THREE WEEKS THEN SAT FOR TWO DAYS AND JUST STOPPED. I CAN'T DRIVE IT. HAD IT TOWED TO DEALERSHIP AND THEY WANT TO REPLACE STEERING RACK.
Corrective Action:
I BOUGHT 2017 CHRYSLER PACIFICA TOURING L 3 WEEKS AGO USED FROM A DODGE DEALERSHIP. THIS PAST WEEK MY WIFE AND I TOOK A LONG ROAD TRIP OVER 1000 MILES.THE CAR DROVE JUST FINE AND WHEN WE ARRIVED I DIDN'T DRIVE THE CAR FOR TWO DAYS. WHEN I WENT TO START IT BACK UP, IT SENT A MESSAGE SAYING ITS LOST COMMUNICATION TO POWER STEERING AND THE CHECK ENGINE LIGHT IS ON AND THE STEERING WHEEL IS NEAR IMPOSSIBLE TO TURN. I'M AT A LOSS BECAUSE THE CAR DROVE PERFECTLY FOR THREE WEEKS THEN SAT FOR TWO DAYS AND JUST STOPPED. I CAN'T DRIVE IT. HAD IT TOWED TO DEALERSHIP AND THEY WANT TO REPLACE STEERING RACK.
Additional Notes:
I BOUGHT 2017 CHRYSLER PACIFICA TOURING L 3 WEEKS AGO USED FROM A DODGE DEALERSHIP. THIS PAST WEEK MY WIFE AND I TOOK A LONG ROAD TRIP OVER 1000 MILES.THE CAR DROVE JUST FINE AND WHEN WE ARRIVED I DIDN'T DRIVE THE CAR FOR TWO DAYS. WHEN I WENT TO START IT BACK UP, IT SENT A MESSAGE SAYING ITS LOST COMMUNICATION TO POWER STEERING AND THE CHECK ENGINE LIGHT IS ON AND THE STEERING WHEEL IS NEAR IMPOSSIBLE TO TURN. I'M AT A LOSS BECAUSE THE CAR DROVE PERFECTLY FOR THREE WEEKS THEN SAT FOR TWO DAYS AND JUST STOPPED. I CAN'T DRIVE IT. HAD IT TOWED TO DEALERSHIP AND THEY WANT TO REPLACE STEERING RACK.
Mfg Campaign: 11319085
Recall Date: Mar 23, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE BRAKES HAVE FAILED FIVE TIMES SINCE I HAVE OWNED THE VEHICLE TWICE WHILE I WAS DRIVING AND I SUSPECTED THE FORWARD CRASH CONTROL DID NOT WORK AS WELL OR IT WOULD HAVE STOPPED ME I TOOK IT TO TWO DEALERSHIPS AND NEITHER CAN TEST IT. PLUS THEY SAID THERE WAS NO CODES WHY WOULD THERE BE? THE ONE TOOK IT ON A TEST DRIVE AND SAID YEP IT DOESN'T WORK HE FOLLOWED A CAR ON THE FREEWAY. AND IT DIDN'T GO OFF. LAST WEEK IT WENT OFF??? SO I TOOK IT BACK TO A DEALER. HE SAID WELL YOU DON'T THINK IT SHOULD SAVE YOU DO YOU. I SAID YES IF I DON'T HIT THE BRAKE IN TIME. ISN'T THAT WHAT IT IS FOR. I KNOW YOU SHOULDN'T RELY ON THEM BUT IT SHOULD WORK I THINK? THEY HAVE NO TEST FOR THIS FEATURE. I THINK THAT THEY COULD FOLLOW A VEHICLE WITH A FOAM BOARD HANGING BACK LIKE AS CONSUMER REPORTS TEST IT.TWO TIMES THE VAN DIDN'T START AND TWICE IT DIDN'T STOP FOR THE CARS IN FRONT OF ME LUCKILY I WAS ABLE TO RIDE UP ALONG SIDE THEM UNTIL IT FINALLY STOPPED IT ALSO HAPPENED LAST YEAR AND I REPORTED IT TO YOU THEN.*DT*JB
Corrective Action:
THE BRAKES HAVE FAILED FIVE TIMES SINCE I HAVE OWNED THE VEHICLE TWICE WHILE I WAS DRIVING AND I SUSPECTED THE FORWARD CRASH CONTROL DID NOT WORK AS WELL OR IT WOULD HAVE STOPPED ME I TOOK IT TO TWO DEALERSHIPS AND NEITHER CAN TEST IT. PLUS THEY SAID THERE WAS NO CODES WHY WOULD THERE BE? THE ONE TOOK IT ON A TEST DRIVE AND SAID YEP IT DOESN'T WORK HE FOLLOWED A CAR ON THE FREEWAY. AND IT DIDN'T GO OFF. LAST WEEK IT WENT OFF??? SO I TOOK IT BACK TO A DEALER. HE SAID WELL YOU DON'T THINK IT SHOULD SAVE YOU DO YOU. I SAID YES IF I DON'T HIT THE BRAKE IN TIME. ISN'T THAT WHAT IT IS FOR. I KNOW YOU SHOULDN'T RELY ON THEM BUT IT SHOULD WORK I THINK? THEY HAVE NO TEST FOR THIS FEATURE. I THINK THAT THEY COULD FOLLOW A VEHICLE WITH A FOAM BOARD HANGING BACK LIKE AS CONSUMER REPORTS TEST IT.TWO TIMES THE VAN DIDN'T START AND TWICE IT DIDN'T STOP FOR THE CARS IN FRONT OF ME LUCKILY I WAS ABLE TO RIDE UP ALONG SIDE THEM UNTIL IT FINALLY STOPPED IT ALSO HAPPENED LAST YEAR AND I REPORTED IT TO YOU THEN.*DT*JB
Additional Notes:
THE BRAKES HAVE FAILED FIVE TIMES SINCE I HAVE OWNED THE VEHICLE TWICE WHILE I WAS DRIVING AND I SUSPECTED THE FORWARD CRASH CONTROL DID NOT WORK AS WELL OR IT WOULD HAVE STOPPED ME I TOOK IT TO TWO DEALERSHIPS AND NEITHER CAN TEST IT. PLUS THEY SAID THERE WAS NO CODES WHY WOULD THERE BE? THE ONE TOOK IT ON A TEST DRIVE AND SAID YEP IT DOESN'T WORK HE FOLLOWED A CAR ON THE FREEWAY. AND IT DIDN'T GO OFF. LAST WEEK IT WENT OFF??? SO I TOOK IT BACK TO A DEALER. HE SAID WELL YOU DON'T THINK IT SHOULD SAVE YOU DO YOU. I SAID YES IF I DON'T HIT THE BRAKE IN TIME. ISN'T THAT WHAT IT IS FOR. I KNOW YOU SHOULDN'T RELY ON THEM BUT IT SHOULD WORK I THINK? THEY HAVE NO TEST FOR THIS FEATURE. I THINK THAT THEY COULD FOLLOW A VEHICLE WITH A FOAM BOARD HANGING BACK LIKE AS CONSUMER REPORTS TEST IT.TWO TIMES THE VAN DIDN'T START AND TWICE IT DIDN'T STOP FOR THE CARS IN FRONT OF ME LUCKILY I WAS ABLE TO RIDE UP ALONG SIDE THEM UNTIL IT FINALLY STOPPED IT ALSO HAPPENED LAST YEAR AND I REPORTED IT TO YOU THEN.*DT*JB
Mfg Campaign: 11317024
Recall Date: Mar 9, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I PURCHASED THIS PACIFICA PRE-OWNED IN JULY 2019 WITH 18K+ MILES. FROM DAY ONE I COMPLAINED ABOUT 2 THINGS: 1. ROUGH IDLE (VIBRATION) AND 2. BRIEF LOSS OF POWER ON ACCELERATION AT ABOUT 17-18 MPH (FROM FULL STOP), THEN "LURCHING"/JOLTING INTO GEAR AND ACCELERATING PROPERLY THEREAFTER. PEMBROKE PINES, FL,AUTONATION CHRYSLER DODGE JEEP DEALER FIRST SAID THEY COULDN'T DUPLICATE THE PROBLEMS...THEN ACKNOWLEDGED THESE ARE ACTUALLY KNOWN COMMON ISSUES BUT THERE IS NOTHING THEY CAN DO TO CORRECT THE PROBLEMS. IN RESEARCHING THE PROBLEMS, IT LOOKS LIKE NHTSA ISSUED TSBS FOR BOTH OF PROBLEMS WITH INSTRUCTIONS (TO CORRECT)..PLEASE FORWARD THE TSB NUMBERS AND/OR LINKS THAT I CAN PRINT AND BRING TO AUTONATION SERVICE. THANK YOU
Corrective Action:
I PURCHASED THIS PACIFICA PRE-OWNED IN JULY 2019 WITH 18K+ MILES. FROM DAY ONE I COMPLAINED ABOUT 2 THINGS: 1. ROUGH IDLE (VIBRATION) AND 2. BRIEF LOSS OF POWER ON ACCELERATION AT ABOUT 17-18 MPH (FROM FULL STOP), THEN "LURCHING"/JOLTING INTO GEAR AND ACCELERATING PROPERLY THEREAFTER. PEMBROKE PINES, FL,AUTONATION CHRYSLER DODGE JEEP DEALER FIRST SAID THEY COULDN'T DUPLICATE THE PROBLEMS...THEN ACKNOWLEDGED THESE ARE ACTUALLY KNOWN COMMON ISSUES BUT THERE IS NOTHING THEY CAN DO TO CORRECT THE PROBLEMS. IN RESEARCHING THE PROBLEMS, IT LOOKS LIKE NHTSA ISSUED TSBS FOR BOTH OF PROBLEMS WITH INSTRUCTIONS (TO CORRECT)..PLEASE FORWARD THE TSB NUMBERS AND/OR LINKS THAT I CAN PRINT AND BRING TO AUTONATION SERVICE. THANK YOU
Additional Notes:
I PURCHASED THIS PACIFICA PRE-OWNED IN JULY 2019 WITH 18K+ MILES. FROM DAY ONE I COMPLAINED ABOUT 2 THINGS: 1. ROUGH IDLE (VIBRATION) AND 2. BRIEF LOSS OF POWER ON ACCELERATION AT ABOUT 17-18 MPH (FROM FULL STOP), THEN "LURCHING"/JOLTING INTO GEAR AND ACCELERATING PROPERLY THEREAFTER. PEMBROKE PINES, FL,AUTONATION CHRYSLER DODGE JEEP DEALER FIRST SAID THEY COULDN'T DUPLICATE THE PROBLEMS...THEN ACKNOWLEDGED THESE ARE ACTUALLY KNOWN COMMON ISSUES BUT THERE IS NOTHING THEY CAN DO TO CORRECT THE PROBLEMS. IN RESEARCHING THE PROBLEMS, IT LOOKS LIKE NHTSA ISSUED TSBS FOR BOTH OF PROBLEMS WITH INSTRUCTIONS (TO CORRECT)..PLEASE FORWARD THE TSB NUMBERS AND/OR LINKS THAT I CAN PRINT AND BRING TO AUTONATION SERVICE. THANK YOU
Mfg Campaign: 11316708
Recall Date: Mar 7, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
ORIGINAL OWNER OF A 17 CHRYSLER PACIFICA. WE HAVE BEEN EXHIBITING MULTIPLE HARD SHIFTS WHILE IN MOTION\DRIVING IN BOTH CITY STREETS AND HIGHWAYS, DELAYS IN ACCELERATING FROM A STOP IN AN INTERSECTION, UP TO A FORWARD LUNGE WHILE COMPLETING A STOP AT A CITY STREET LIGHT. I'VE BROUGHT THE VEHICLE MULTIPLE TIMES TO CHRYSLER AND HAVE RECEIVED THE SAME EXPERIENCE MANY OTHERS HAVE REPORTED FROM "RESETTING THE TRANSMISSION LEARNING MODULE" TO THE MOST RIDICULOUS "YOU DON'T KNOW HOW TO DRIVE A 9 SPEED TRANSMISSION". I DON'T UNDERSTAND HOW CHRYSLER REFUSES TO ACKNOWLEDGE A WELL REPORTED ISSUE ACROSS MULTIPLE FORUMS AND TO THEIR DEALERSHIPS.THIS IS CLEARLY A SAFETY AND QUALITY ISSUE THAT NEEDS TO BE ADDRESSED BY CHRYSLER.
Corrective Action:
ORIGINAL OWNER OF A 17 CHRYSLER PACIFICA. WE HAVE BEEN EXHIBITING MULTIPLE HARD SHIFTS WHILE IN MOTION\DRIVING IN BOTH CITY STREETS AND HIGHWAYS, DELAYS IN ACCELERATING FROM A STOP IN AN INTERSECTION, UP TO A FORWARD LUNGE WHILE COMPLETING A STOP AT A CITY STREET LIGHT. I'VE BROUGHT THE VEHICLE MULTIPLE TIMES TO CHRYSLER AND HAVE RECEIVED THE SAME EXPERIENCE MANY OTHERS HAVE REPORTED FROM "RESETTING THE TRANSMISSION LEARNING MODULE" TO THE MOST RIDICULOUS "YOU DON'T KNOW HOW TO DRIVE A 9 SPEED TRANSMISSION". I DON'T UNDERSTAND HOW CHRYSLER REFUSES TO ACKNOWLEDGE A WELL REPORTED ISSUE ACROSS MULTIPLE FORUMS AND TO THEIR DEALERSHIPS.THIS IS CLEARLY A SAFETY AND QUALITY ISSUE THAT NEEDS TO BE ADDRESSED BY CHRYSLER.
Additional Notes:
ORIGINAL OWNER OF A 17 CHRYSLER PACIFICA. WE HAVE BEEN EXHIBITING MULTIPLE HARD SHIFTS WHILE IN MOTION\DRIVING IN BOTH CITY STREETS AND HIGHWAYS, DELAYS IN ACCELERATING FROM A STOP IN AN INTERSECTION, UP TO A FORWARD LUNGE WHILE COMPLETING A STOP AT A CITY STREET LIGHT. I'VE BROUGHT THE VEHICLE MULTIPLE TIMES TO CHRYSLER AND HAVE RECEIVED THE SAME EXPERIENCE MANY OTHERS HAVE REPORTED FROM "RESETTING THE TRANSMISSION LEARNING MODULE" TO THE MOST RIDICULOUS "YOU DON'T KNOW HOW TO DRIVE A 9 SPEED TRANSMISSION". I DON'T UNDERSTAND HOW CHRYSLER REFUSES TO ACKNOWLEDGE A WELL REPORTED ISSUE ACROSS MULTIPLE FORUMS AND TO THEIR DEALERSHIPS.THIS IS CLEARLY A SAFETY AND QUALITY ISSUE THAT NEEDS TO BE ADDRESSED BY CHRYSLER.
Mfg Campaign: 11315794
Recall Date: Mar 3, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
HARD SHIFTING AT LOW SPEEDS. LOUD CLUNKING SOUND AS IF SOMEONE HAS RUN INTO THE BACK OF YOU. HAVE HAD INTO DEALER NUMEROUS TIMES. THEY'VE REPROGRAMMED THE COMPUTER AND REPLACE VALVES IN TRANSMISSION AND NO CHANGE. ALWAYS GET A RUN AROUND AND ACT LIKE THEY'VE NEVER SEEN THE PROBLEM EVEN AFTER SHOWN MANY COMPLAINTS ON LINE.VERY ALARMING AND DANGEROUS.
Corrective Action:
HARD SHIFTING AT LOW SPEEDS. LOUD CLUNKING SOUND AS IF SOMEONE HAS RUN INTO THE BACK OF YOU. HAVE HAD INTO DEALER NUMEROUS TIMES. THEY'VE REPROGRAMMED THE COMPUTER AND REPLACE VALVES IN TRANSMISSION AND NO CHANGE. ALWAYS GET A RUN AROUND AND ACT LIKE THEY'VE NEVER SEEN THE PROBLEM EVEN AFTER SHOWN MANY COMPLAINTS ON LINE.VERY ALARMING AND DANGEROUS.
Additional Notes:
HARD SHIFTING AT LOW SPEEDS. LOUD CLUNKING SOUND AS IF SOMEONE HAS RUN INTO THE BACK OF YOU. HAVE HAD INTO DEALER NUMEROUS TIMES. THEY'VE REPROGRAMMED THE COMPUTER AND REPLACE VALVES IN TRANSMISSION AND NO CHANGE. ALWAYS GET A RUN AROUND AND ACT LIKE THEY'VE NEVER SEEN THE PROBLEM EVEN AFTER SHOWN MANY COMPLAINTS ON LINE.VERY ALARMING AND DANGEROUS.
Mfg Campaign: 11311325
Recall Date: Feb 25, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHEN BRAKING WITH LEFT FOOT TO SLOW DOWN OR STOP... IF RIGHT FOOT IS ON ACCELERATOR THE CAR LOSES POWER (ENGINE KEEPS RUNNING THOUGH) AND CANNOT ACCELERATE AND MUST STOP ENGINE AND RESTART TO REGAIN CONTROL. RELATIVE HAD SAME PROBLEM WITH HIS 2017 PACIFICA AND WAS TOLD THAT THERE IS NO FIX FOR THIS PROBLEM. CHRYSLER HASN'T BEEN ABLE TO FIX MINE EITHER. CHRYSLER CLOSED MY CASE BASICALLY SAYING TAKE IT IN TO BE REPAIRED...THERE IS NO FIX. HAPPENING WHEN CAR NEW TO PRESENT.
Corrective Action:
WHEN BRAKING WITH LEFT FOOT TO SLOW DOWN OR STOP... IF RIGHT FOOT IS ON ACCELERATOR THE CAR LOSES POWER (ENGINE KEEPS RUNNING THOUGH) AND CANNOT ACCELERATE AND MUST STOP ENGINE AND RESTART TO REGAIN CONTROL. RELATIVE HAD SAME PROBLEM WITH HIS 2017 PACIFICA AND WAS TOLD THAT THERE IS NO FIX FOR THIS PROBLEM. CHRYSLER HASN'T BEEN ABLE TO FIX MINE EITHER. CHRYSLER CLOSED MY CASE BASICALLY SAYING TAKE IT IN TO BE REPAIRED...THERE IS NO FIX. HAPPENING WHEN CAR NEW TO PRESENT.
Additional Notes:
WHEN BRAKING WITH LEFT FOOT TO SLOW DOWN OR STOP... IF RIGHT FOOT IS ON ACCELERATOR THE CAR LOSES POWER (ENGINE KEEPS RUNNING THOUGH) AND CANNOT ACCELERATE AND MUST STOP ENGINE AND RESTART TO REGAIN CONTROL. RELATIVE HAD SAME PROBLEM WITH HIS 2017 PACIFICA AND WAS TOLD THAT THERE IS NO FIX FOR THIS PROBLEM. CHRYSLER HASN'T BEEN ABLE TO FIX MINE EITHER. CHRYSLER CLOSED MY CASE BASICALLY SAYING TAKE IT IN TO BE REPAIRED...THERE IS NO FIX. HAPPENING WHEN CAR NEW TO PRESENT.
Mfg Campaign: 11311464
Recall Date: Feb 25, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN BRAKING WITH LEFT FOOT TO SLOW DOWN OR STOP... IF RIGHT FOOT IS ON ACCELERATOR THE CAR LOSES POWER (ENGINE KEEPS RUNNING THOUGH) AND CANNOT ACCELERATE AND MUST STOP ENGINE AND RESTART TO REGAIN CONTROL. RELATIVE HAD SAME PROBLEM WITH HIS 2017 PACIFICA AND WAS TOLD THAT THERE IS NO FIX FOR THIS PROBLEM. CHRYSLER HASN'T BEEN ABLE TO FIX MINE EITHER. CHRYSLER CLOSED MY CASE BASICALLY SAYING TAKE IT IN TO BE REPAIRED...THERE IS NO FIX. HAPPENING WHEN CAR NEW TO PRESENT.
Corrective Action:
WHEN BRAKING WITH LEFT FOOT TO SLOW DOWN OR STOP... IF RIGHT FOOT IS ON ACCELERATOR THE CAR LOSES POWER (ENGINE KEEPS RUNNING THOUGH) AND CANNOT ACCELERATE AND MUST STOP ENGINE AND RESTART TO REGAIN CONTROL. RELATIVE HAD SAME PROBLEM WITH HIS 2017 PACIFICA AND WAS TOLD THAT THERE IS NO FIX FOR THIS PROBLEM. CHRYSLER HASN'T BEEN ABLE TO FIX MINE EITHER. CHRYSLER CLOSED MY CASE BASICALLY SAYING TAKE IT IN TO BE REPAIRED...THERE IS NO FIX. HAPPENING WHEN CAR NEW TO PRESENT.
Additional Notes:
WHEN BRAKING WITH LEFT FOOT TO SLOW DOWN OR STOP... IF RIGHT FOOT IS ON ACCELERATOR THE CAR LOSES POWER (ENGINE KEEPS RUNNING THOUGH) AND CANNOT ACCELERATE AND MUST STOP ENGINE AND RESTART TO REGAIN CONTROL. RELATIVE HAD SAME PROBLEM WITH HIS 2017 PACIFICA AND WAS TOLD THAT THERE IS NO FIX FOR THIS PROBLEM. CHRYSLER HASN'T BEEN ABLE TO FIX MINE EITHER. CHRYSLER CLOSED MY CASE BASICALLY SAYING TAKE IT IN TO BE REPAIRED...THERE IS NO FIX. HAPPENING WHEN CAR NEW TO PRESENT.
Mfg Campaign: 11311464
Recall Date: Feb 25, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WE BOUGHT OUR 2017 PACIFICA WITH AROUND 30K MILES ON IT. SHORTLY THEREAFTER, THE TRANSMISSION WOULD OCCASIONALLY SHIFT VERY HARD WHILE AT A SLOW SPEED. IT'S HARD TO PINPOINT, HOWEVER IT SEEMS TO HAPPEN BETWEEN FIRST AND SECOND GEAR. SOMETIMES IT WILL REV LIKE IT HAS BEEN THROWN INTO NEUTRAL, THEN WILL FINALLY HIT A GEAR AND SHIFT HARD WITH A JOLT AND LOUD BANG. IT DID THIS A NUMBER OF TIMES SO WE TOOK IT TO THE DEALERSHIP. THEY CHECKED EVERYTHING OUT AND COULDN'T FIND A PROBLEM. THE DEALERSHIP SAID THE TRANSMISSION ADAPTS TO EACH PERSON, SO DIFFERENT DRIVERS COULD CAUSE THE PROBLEM. HOWEVER, MY WIFE DRIVES THE VAN 99% OF THE TIME AND SHE HAS THE PROBLEM EVEN IF I HAVEN'T DRIVEN IT IN A LONG TIME. THE PROBLEM CANNOT BE REPRODUCED AS IT SEEMS TO HAPPEN RANDOMLY. OUR VAN NOW HAS APPROXIMATELY 50K MILES ON IT AND STILL HAS THE HARD SHIFTING PROBLEM. THE POWERTRAIN WARRANTY ENDS AT 60K MILES AND I'M AFRAID ONCE IT'S OUT OF WARRANTY, THE TRANSMISSION WILL TOTALLY GO OUT, COSTING US THOUSANDS OF DOLLARS. THIS SAME ISSUE HAS BEEN REPORTED BY MANY OTHER PACIFICA OWNERS.
Corrective Action:
WE BOUGHT OUR 2017 PACIFICA WITH AROUND 30K MILES ON IT. SHORTLY THEREAFTER, THE TRANSMISSION WOULD OCCASIONALLY SHIFT VERY HARD WHILE AT A SLOW SPEED. IT'S HARD TO PINPOINT, HOWEVER IT SEEMS TO HAPPEN BETWEEN FIRST AND SECOND GEAR. SOMETIMES IT WILL REV LIKE IT HAS BEEN THROWN INTO NEUTRAL, THEN WILL FINALLY HIT A GEAR AND SHIFT HARD WITH A JOLT AND LOUD BANG. IT DID THIS A NUMBER OF TIMES SO WE TOOK IT TO THE DEALERSHIP. THEY CHECKED EVERYTHING OUT AND COULDN'T FIND A PROBLEM. THE DEALERSHIP SAID THE TRANSMISSION ADAPTS TO EACH PERSON, SO DIFFERENT DRIVERS COULD CAUSE THE PROBLEM. HOWEVER, MY WIFE DRIVES THE VAN 99% OF THE TIME AND SHE HAS THE PROBLEM EVEN IF I HAVEN'T DRIVEN IT IN A LONG TIME. THE PROBLEM CANNOT BE REPRODUCED AS IT SEEMS TO HAPPEN RANDOMLY. OUR VAN NOW HAS APPROXIMATELY 50K MILES ON IT AND STILL HAS THE HARD SHIFTING PROBLEM. THE POWERTRAIN WARRANTY ENDS AT 60K MILES AND I'M AFRAID ONCE IT'S OUT OF WARRANTY, THE TRANSMISSION WILL TOTALLY GO OUT, COSTING US THOUSANDS OF DOLLARS. THIS SAME ISSUE HAS BEEN REPORTED BY MANY OTHER PACIFICA OWNERS.
Additional Notes:
WE BOUGHT OUR 2017 PACIFICA WITH AROUND 30K MILES ON IT. SHORTLY THEREAFTER, THE TRANSMISSION WOULD OCCASIONALLY SHIFT VERY HARD WHILE AT A SLOW SPEED. IT'S HARD TO PINPOINT, HOWEVER IT SEEMS TO HAPPEN BETWEEN FIRST AND SECOND GEAR. SOMETIMES IT WILL REV LIKE IT HAS BEEN THROWN INTO NEUTRAL, THEN WILL FINALLY HIT A GEAR AND SHIFT HARD WITH A JOLT AND LOUD BANG. IT DID THIS A NUMBER OF TIMES SO WE TOOK IT TO THE DEALERSHIP. THEY CHECKED EVERYTHING OUT AND COULDN'T FIND A PROBLEM. THE DEALERSHIP SAID THE TRANSMISSION ADAPTS TO EACH PERSON, SO DIFFERENT DRIVERS COULD CAUSE THE PROBLEM. HOWEVER, MY WIFE DRIVES THE VAN 99% OF THE TIME AND SHE HAS THE PROBLEM EVEN IF I HAVEN'T DRIVEN IT IN A LONG TIME. THE PROBLEM CANNOT BE REPRODUCED AS IT SEEMS TO HAPPEN RANDOMLY. OUR VAN NOW HAS APPROXIMATELY 50K MILES ON IT AND STILL HAS THE HARD SHIFTING PROBLEM. THE POWERTRAIN WARRANTY ENDS AT 60K MILES AND I'M AFRAID ONCE IT'S OUT OF WARRANTY, THE TRANSMISSION WILL TOTALLY GO OUT, COSTING US THOUSANDS OF DOLLARS. THIS SAME ISSUE HAS BEEN REPORTED BY MANY OTHER PACIFICA OWNERS.
Mfg Campaign: 11310066
Recall Date: Feb 19, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
JUST BOUGHT THIS CAR USED A FEW DAYS AGO WITH JUST OVER 40K MILES ON IT. OCCASIONALLY AFTER COMING TO A STOP AS I EXCELERATE THE TRANSMISSION SEEMS TO MISS A GEAR, CAUSING THE ENGINE TO REV THE CAR TO COAST AND THEN EVENTUALLY CATCHES A GEAR AS THE CAR IS REV'D AND THEN LUNGES FORWARD. AGAIN THIS DOESN'T HAPPEN EVERY TIME, JUST RANDOMLY.
Corrective Action:
JUST BOUGHT THIS CAR USED A FEW DAYS AGO WITH JUST OVER 40K MILES ON IT. OCCASIONALLY AFTER COMING TO A STOP AS I EXCELERATE THE TRANSMISSION SEEMS TO MISS A GEAR, CAUSING THE ENGINE TO REV THE CAR TO COAST AND THEN EVENTUALLY CATCHES A GEAR AS THE CAR IS REV'D AND THEN LUNGES FORWARD. AGAIN THIS DOESN'T HAPPEN EVERY TIME, JUST RANDOMLY.
Additional Notes:
JUST BOUGHT THIS CAR USED A FEW DAYS AGO WITH JUST OVER 40K MILES ON IT. OCCASIONALLY AFTER COMING TO A STOP AS I EXCELERATE THE TRANSMISSION SEEMS TO MISS A GEAR, CAUSING THE ENGINE TO REV THE CAR TO COAST AND THEN EVENTUALLY CATCHES A GEAR AS THE CAR IS REV'D AND THEN LUNGES FORWARD. AGAIN THIS DOESN'T HAPPEN EVERY TIME, JUST RANDOMLY.
Mfg Campaign: 11310113
Recall Date: Feb 19, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
PANEL LIGHTS DOESN'T TURNES OFF AFTER THE CAR IS TURNED OFF BLUETOOTH DOESN'T WORK AT ALL (PHONE CALLS DOES NOT WORK ANY MORE) RADIO IS DEAD PARKING REARVIEW CAMERA, THE SCALE LINES DISAPPEARED CAR LOCK DOES NOT WORK ALL THE TIMES
Corrective Action:
PANEL LIGHTS DOESN'T TURNES OFF AFTER THE CAR IS TURNED OFF BLUETOOTH DOESN'T WORK AT ALL (PHONE CALLS DOES NOT WORK ANY MORE) RADIO IS DEAD PARKING REARVIEW CAMERA, THE SCALE LINES DISAPPEARED CAR LOCK DOES NOT WORK ALL THE TIMES
Additional Notes:
PANEL LIGHTS DOESN'T TURNES OFF AFTER THE CAR IS TURNED OFF BLUETOOTH DOESN'T WORK AT ALL (PHONE CALLS DOES NOT WORK ANY MORE) RADIO IS DEAD PARKING REARVIEW CAMERA, THE SCALE LINES DISAPPEARED CAR LOCK DOES NOT WORK ALL THE TIMES
Mfg Campaign: 11307799
Recall Date: Feb 7, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE DRIVERS SIDE AUTOMATIC SLIDING DOOR WILL POP BACK OPEN ONCE IT CLOSES. AT APPROXIMATELY 30-40 MPH THE TRANSMISSION WILL SLIP AND IT IS SOUNDS LIKE A POPPING NOISE.
Corrective Action:
THE DRIVERS SIDE AUTOMATIC SLIDING DOOR WILL POP BACK OPEN ONCE IT CLOSES. AT APPROXIMATELY 30-40 MPH THE TRANSMISSION WILL SLIP AND IT IS SOUNDS LIKE A POPPING NOISE.
Additional Notes:
THE DRIVERS SIDE AUTOMATIC SLIDING DOOR WILL POP BACK OPEN ONCE IT CLOSES. AT APPROXIMATELY 30-40 MPH THE TRANSMISSION WILL SLIP AND IT IS SOUNDS LIKE A POPPING NOISE.
Mfg Campaign: 11307566
Recall Date: Feb 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE DRIVERS SIDE AUTOMATIC SLIDING DOOR WILL POP BACK OPEN ONCE IT CLOSES. AT APPROXIMATELY 30-40 MPH THE TRANSMISSION WILL SLIP AND IT IS SOUNDS LIKE A POPPING NOISE.
Corrective Action:
THE DRIVERS SIDE AUTOMATIC SLIDING DOOR WILL POP BACK OPEN ONCE IT CLOSES. AT APPROXIMATELY 30-40 MPH THE TRANSMISSION WILL SLIP AND IT IS SOUNDS LIKE A POPPING NOISE.
Additional Notes:
THE DRIVERS SIDE AUTOMATIC SLIDING DOOR WILL POP BACK OPEN ONCE IT CLOSES. AT APPROXIMATELY 30-40 MPH THE TRANSMISSION WILL SLIP AND IT IS SOUNDS LIKE A POPPING NOISE.
Mfg Campaign: 11307566
Recall Date: Feb 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
LIKE OTHER COMPLAINTS. THIS HAS BEEN AN ONGOING ISSUE WITH OUR VEHICLE: DRIVING AT LOW SPEED (10MPH OR LESS) TRANSMISSION DOES A HARD SHIFT AS IF IT WAS TRYING TO ENGAGE 2ND OR 3RD SHIFT. CAR DOES A HUGE BUMP WHEN THE SHIFT IS ENGAGED.
Corrective Action:
LIKE OTHER COMPLAINTS. THIS HAS BEEN AN ONGOING ISSUE WITH OUR VEHICLE: DRIVING AT LOW SPEED (10MPH OR LESS) TRANSMISSION DOES A HARD SHIFT AS IF IT WAS TRYING TO ENGAGE 2ND OR 3RD SHIFT. CAR DOES A HUGE BUMP WHEN THE SHIFT IS ENGAGED.
Additional Notes:
LIKE OTHER COMPLAINTS. THIS HAS BEEN AN ONGOING ISSUE WITH OUR VEHICLE: DRIVING AT LOW SPEED (10MPH OR LESS) TRANSMISSION DOES A HARD SHIFT AS IF IT WAS TRYING TO ENGAGE 2ND OR 3RD SHIFT. CAR DOES A HUGE BUMP WHEN THE SHIFT IS ENGAGED.
Mfg Campaign: 11307352
Recall Date: Feb 5, 2020
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Valencia, CA • 36 yrs
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