Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Chrysler Pacifica vehicles equipped with a 3.6l engine. The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U01
Recall Date: Jan 11, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (VMI) is recalling certain 2017 Chrysler Pacifica lowered floor vehicles modified by VMI. The rear pinion bracket on both sides of the vehicle may crack, causing the axle not to be centered and the wheel to wobble.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PAC20170728
Recall Date: Jul 28, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage Mobility) is recalling certain 2017 Chrysler Pacifica lowered floor vans modified by Vantage Mobility for wheelchair accessibility. The affected vans have rear brake lines that might have been crossed during the modification. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Pac-20170525
Recall Date: May 25, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Pacifica vehicles manufactured February 22, 2016, through April 28, 2016. The center overhead seat belt stow clip may fracture and prevent use of the seat belt in the third-row and/or second-row center passenger seat (if so equipped).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S42
Recall Date: Jun 30, 2016
Consumer Complaints
2.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I BELIEVE MY VEHICLE IS HAVE THE ISSUE OF A KNOWN RECALL ON THIS TYPE OF VEHICLE: ENGINE STALL OR LOSS OF POWER STEERING ASSIST A LOSS OF POWER STEERING ASSIST OR A STALL CAN INCREASE THE RISK OF CRASH. I WAS DRIVING AND SUDDENLY THE POWER STEERING WENT OUT AND THE VEHICLE CAME TO A STOP. I WAS INSTRUCTED ON THE SCREEN TO PUT THE VEHICLE IN PARK. ONCE I PUT IT IN PARK THE VEHICLE SHUT OFF. I TRIED RESTARTING IT. THE BRAKE WAS STIFF AND WOULD NOT PUSH IN. WHEN I PUSHED THE BUTTON IT WENT TO "ACC" THEN WHEN I PUSHED IT AGAIN IT WENT TO "RUN" BUT THE VEHICLE WAS NOT ON AND I COULD NOT CHANGE THE SHIFTER OUT OF THE PARK POSITION. THIS WAS VERY DANGEROUS AND HAPPENED WHILE VEHICLES WERE DRIVING BEHIND ME CAUSING PEOPLE TO SUDDENLY COME TO A STOP.
Corrective Action:
I BELIEVE MY VEHICLE IS HAVE THE ISSUE OF A KNOWN RECALL ON THIS TYPE OF VEHICLE: ENGINE STALL OR LOSS OF POWER STEERING ASSIST A LOSS OF POWER STEERING ASSIST OR A STALL CAN INCREASE THE RISK OF CRASH. I WAS DRIVING AND SUDDENLY THE POWER STEERING WENT OUT AND THE VEHICLE CAME TO A STOP. I WAS INSTRUCTED ON THE SCREEN TO PUT THE VEHICLE IN PARK. ONCE I PUT IT IN PARK THE VEHICLE SHUT OFF. I TRIED RESTARTING IT. THE BRAKE WAS STIFF AND WOULD NOT PUSH IN. WHEN I PUSHED THE BUTTON IT WENT TO "ACC" THEN WHEN I PUSHED IT AGAIN IT WENT TO "RUN" BUT THE VEHICLE WAS NOT ON AND I COULD NOT CHANGE THE SHIFTER OUT OF THE PARK POSITION. THIS WAS VERY DANGEROUS AND HAPPENED WHILE VEHICLES WERE DRIVING BEHIND ME CAUSING PEOPLE TO SUDDENLY COME TO A STOP.
Additional Notes:
I BELIEVE MY VEHICLE IS HAVE THE ISSUE OF A KNOWN RECALL ON THIS TYPE OF VEHICLE: ENGINE STALL OR LOSS OF POWER STEERING ASSIST A LOSS OF POWER STEERING ASSIST OR A STALL CAN INCREASE THE RISK OF CRASH. I WAS DRIVING AND SUDDENLY THE POWER STEERING WENT OUT AND THE VEHICLE CAME TO A STOP. I WAS INSTRUCTED ON THE SCREEN TO PUT THE VEHICLE IN PARK. ONCE I PUT IT IN PARK THE VEHICLE SHUT OFF. I TRIED RESTARTING IT. THE BRAKE WAS STIFF AND WOULD NOT PUSH IN. WHEN I PUSHED THE BUTTON IT WENT TO "ACC" THEN WHEN I PUSHED IT AGAIN IT WENT TO "RUN" BUT THE VEHICLE WAS NOT ON AND I COULD NOT CHANGE THE SHIFTER OUT OF THE PARK POSITION. THIS WAS VERY DANGEROUS AND HAPPENED WHILE VEHICLES WERE DRIVING BEHIND ME CAUSING PEOPLE TO SUDDENLY COME TO A STOP.
Mfg Campaign: 11299455
Recall Date: Jan 15, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I BELIEVE MY VEHICLE IS HAVE THE ISSUE OF A KNOWN RECALL ON THIS TYPE OF VEHICLE: ENGINE STALL OR LOSS OF POWER STEERING ASSIST A LOSS OF POWER STEERING ASSIST OR A STALL CAN INCREASE THE RISK OF CRASH. I WAS DRIVING AND SUDDENLY THE POWER STEERING WENT OUT AND THE VEHICLE CAME TO A STOP. I WAS INSTRUCTED ON THE SCREEN TO PUT THE VEHICLE IN PARK. ONCE I PUT IT IN PARK THE VEHICLE SHUT OFF. I TRIED RESTARTING IT. THE BRAKE WAS STIFF AND WOULD NOT PUSH IN. WHEN I PUSHED THE BUTTON IT WENT TO "ACC" THEN WHEN I PUSHED IT AGAIN IT WENT TO "RUN" BUT THE VEHICLE WAS NOT ON AND I COULD NOT CHANGE THE SHIFTER OUT OF THE PARK POSITION. THIS WAS VERY DANGEROUS AND HAPPENED WHILE VEHICLES WERE DRIVING BEHIND ME CAUSING PEOPLE TO SUDDENLY COME TO A STOP.
Corrective Action:
I BELIEVE MY VEHICLE IS HAVE THE ISSUE OF A KNOWN RECALL ON THIS TYPE OF VEHICLE: ENGINE STALL OR LOSS OF POWER STEERING ASSIST A LOSS OF POWER STEERING ASSIST OR A STALL CAN INCREASE THE RISK OF CRASH. I WAS DRIVING AND SUDDENLY THE POWER STEERING WENT OUT AND THE VEHICLE CAME TO A STOP. I WAS INSTRUCTED ON THE SCREEN TO PUT THE VEHICLE IN PARK. ONCE I PUT IT IN PARK THE VEHICLE SHUT OFF. I TRIED RESTARTING IT. THE BRAKE WAS STIFF AND WOULD NOT PUSH IN. WHEN I PUSHED THE BUTTON IT WENT TO "ACC" THEN WHEN I PUSHED IT AGAIN IT WENT TO "RUN" BUT THE VEHICLE WAS NOT ON AND I COULD NOT CHANGE THE SHIFTER OUT OF THE PARK POSITION. THIS WAS VERY DANGEROUS AND HAPPENED WHILE VEHICLES WERE DRIVING BEHIND ME CAUSING PEOPLE TO SUDDENLY COME TO A STOP.
Additional Notes:
I BELIEVE MY VEHICLE IS HAVE THE ISSUE OF A KNOWN RECALL ON THIS TYPE OF VEHICLE: ENGINE STALL OR LOSS OF POWER STEERING ASSIST A LOSS OF POWER STEERING ASSIST OR A STALL CAN INCREASE THE RISK OF CRASH. I WAS DRIVING AND SUDDENLY THE POWER STEERING WENT OUT AND THE VEHICLE CAME TO A STOP. I WAS INSTRUCTED ON THE SCREEN TO PUT THE VEHICLE IN PARK. ONCE I PUT IT IN PARK THE VEHICLE SHUT OFF. I TRIED RESTARTING IT. THE BRAKE WAS STIFF AND WOULD NOT PUSH IN. WHEN I PUSHED THE BUTTON IT WENT TO "ACC" THEN WHEN I PUSHED IT AGAIN IT WENT TO "RUN" BUT THE VEHICLE WAS NOT ON AND I COULD NOT CHANGE THE SHIFTER OUT OF THE PARK POSITION. THIS WAS VERY DANGEROUS AND HAPPENED WHILE VEHICLES WERE DRIVING BEHIND ME CAUSING PEOPLE TO SUDDENLY COME TO A STOP.
Mfg Campaign: 11299455
Recall Date: Jan 15, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I BELIEVE MY VEHICLE IS HAVE THE ISSUE OF A KNOWN RECALL ON THIS TYPE OF VEHICLE: ENGINE STALL OR LOSS OF POWER STEERING ASSIST A LOSS OF POWER STEERING ASSIST OR A STALL CAN INCREASE THE RISK OF CRASH. I WAS DRIVING AND SUDDENLY THE POWER STEERING WENT OUT AND THE VEHICLE CAME TO A STOP. I WAS INSTRUCTED ON THE SCREEN TO PUT THE VEHICLE IN PARK. ONCE I PUT IT IN PARK THE VEHICLE SHUT OFF. I TRIED RESTARTING IT. THE BRAKE WAS STIFF AND WOULD NOT PUSH IN. WHEN I PUSHED THE BUTTON IT WENT TO "ACC" THEN WHEN I PUSHED IT AGAIN IT WENT TO "RUN" BUT THE VEHICLE WAS NOT ON AND I COULD NOT CHANGE THE SHIFTER OUT OF THE PARK POSITION. THIS WAS VERY DANGEROUS AND HAPPENED WHILE VEHICLES WERE DRIVING BEHIND ME CAUSING PEOPLE TO SUDDENLY COME TO A STOP.
Corrective Action:
I BELIEVE MY VEHICLE IS HAVE THE ISSUE OF A KNOWN RECALL ON THIS TYPE OF VEHICLE: ENGINE STALL OR LOSS OF POWER STEERING ASSIST A LOSS OF POWER STEERING ASSIST OR A STALL CAN INCREASE THE RISK OF CRASH. I WAS DRIVING AND SUDDENLY THE POWER STEERING WENT OUT AND THE VEHICLE CAME TO A STOP. I WAS INSTRUCTED ON THE SCREEN TO PUT THE VEHICLE IN PARK. ONCE I PUT IT IN PARK THE VEHICLE SHUT OFF. I TRIED RESTARTING IT. THE BRAKE WAS STIFF AND WOULD NOT PUSH IN. WHEN I PUSHED THE BUTTON IT WENT TO "ACC" THEN WHEN I PUSHED IT AGAIN IT WENT TO "RUN" BUT THE VEHICLE WAS NOT ON AND I COULD NOT CHANGE THE SHIFTER OUT OF THE PARK POSITION. THIS WAS VERY DANGEROUS AND HAPPENED WHILE VEHICLES WERE DRIVING BEHIND ME CAUSING PEOPLE TO SUDDENLY COME TO A STOP.
Additional Notes:
I BELIEVE MY VEHICLE IS HAVE THE ISSUE OF A KNOWN RECALL ON THIS TYPE OF VEHICLE: ENGINE STALL OR LOSS OF POWER STEERING ASSIST A LOSS OF POWER STEERING ASSIST OR A STALL CAN INCREASE THE RISK OF CRASH. I WAS DRIVING AND SUDDENLY THE POWER STEERING WENT OUT AND THE VEHICLE CAME TO A STOP. I WAS INSTRUCTED ON THE SCREEN TO PUT THE VEHICLE IN PARK. ONCE I PUT IT IN PARK THE VEHICLE SHUT OFF. I TRIED RESTARTING IT. THE BRAKE WAS STIFF AND WOULD NOT PUSH IN. WHEN I PUSHED THE BUTTON IT WENT TO "ACC" THEN WHEN I PUSHED IT AGAIN IT WENT TO "RUN" BUT THE VEHICLE WAS NOT ON AND I COULD NOT CHANGE THE SHIFTER OUT OF THE PARK POSITION. THIS WAS VERY DANGEROUS AND HAPPENED WHILE VEHICLES WERE DRIVING BEHIND ME CAUSING PEOPLE TO SUDDENLY COME TO A STOP.
Mfg Campaign: 11299455
Recall Date: Jan 15, 2020
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE VEHICLE EXPERIENCED UNINTENDED VEHICLE ACCELERATION. ADDITIONALLY, WHILE ACCELERATING FROM A STOP, THE EMERGENCY PARKING BRAKE INDEPENDENTLY ACTIVATED WHICH CAUSED THE VEHICLE TO COME TO AN ABRUPT STOP. ADDITIONALLY, WHILE AT A STOP LIGHT, THE ECONOMY FUEL FEATURE MALFUNCTIONED WHICH THE ENGINE TO NOT AUTOMATICALLY RESTART WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE ALSO HAD EXPERIENCED ELECTRICAL MALFUNCTIONS WHICH CAUSED FAILURES TO THE WIND SHIELD WIPERS AND THE DOOR WOULD NOT LOCK. THE VEHICLE WAS TAKEN TO THE LOCAL DEALERS CHERRY HILL CHRYSLER (1708 WEST NJ AVE CHERRY HILL NY.) AND ROCKWALL CHRYSLER (970 EAST INTERSTATE 30, ROCKWELL TX) WHERE SOFTWARE UPDATES WERE PERFORMED HOWEVER, THE FAILURES RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND THE CONTACT RECEIVED CASE NUMBERS: [XXX], [XXX], AND [XXX]. THE FAILURE MILEAGE WAS 10,000. *DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE VEHICLE EXPERIENCED UNINTENDED VEHICLE ACCELERATION. ADDITIONALLY, WHILE ACCELERATING FROM A STOP, THE EMERGENCY PARKING BRAKE INDEPENDENTLY ACTIVATED WHICH CAUSED THE VEHICLE TO COME TO AN ABRUPT STOP. ADDITIONALLY, WHILE AT A STOP LIGHT, THE ECONOMY FUEL FEATURE MALFUNCTIONED WHICH THE ENGINE TO NOT AUTOMATICALLY RESTART WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE ALSO HAD EXPERIENCED ELECTRICAL MALFUNCTIONS WHICH CAUSED FAILURES TO THE WIND SHIELD WIPERS AND THE DOOR WOULD NOT LOCK. THE VEHICLE WAS TAKEN TO THE LOCAL DEALERS CHERRY HILL CHRYSLER (1708 WEST NJ AVE CHERRY HILL NY.) AND ROCKWALL CHRYSLER (970 EAST INTERSTATE 30, ROCKWELL TX) WHERE SOFTWARE UPDATES WERE PERFORMED HOWEVER, THE FAILURES RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND THE CONTACT RECEIVED CASE NUMBERS: [XXX], [XXX], AND [XXX]. THE FAILURE MILEAGE WAS 10,000. *DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE VEHICLE EXPERIENCED UNINTENDED VEHICLE ACCELERATION. ADDITIONALLY, WHILE ACCELERATING FROM A STOP, THE EMERGENCY PARKING BRAKE INDEPENDENTLY ACTIVATED WHICH CAUSED THE VEHICLE TO COME TO AN ABRUPT STOP. ADDITIONALLY, WHILE AT A STOP LIGHT, THE ECONOMY FUEL FEATURE MALFUNCTIONED WHICH THE ENGINE TO NOT AUTOMATICALLY RESTART WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE ALSO HAD EXPERIENCED ELECTRICAL MALFUNCTIONS WHICH CAUSED FAILURES TO THE WIND SHIELD WIPERS AND THE DOOR WOULD NOT LOCK. THE VEHICLE WAS TAKEN TO THE LOCAL DEALERS CHERRY HILL CHRYSLER (1708 WEST NJ AVE CHERRY HILL NY.) AND ROCKWALL CHRYSLER (970 EAST INTERSTATE 30, ROCKWELL TX) WHERE SOFTWARE UPDATES WERE PERFORMED HOWEVER, THE FAILURES RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND THE CONTACT RECEIVED CASE NUMBERS: [XXX], [XXX], AND [XXX]. THE FAILURE MILEAGE WAS 10,000. *DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB
Mfg Campaign: 11299315
Recall Date: Jan 14, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE VEHICLE EXPERIENCED UNINTENDED VEHICLE ACCELERATION. ADDITIONALLY, WHILE ACCELERATING FROM A STOP, THE EMERGENCY PARKING BRAKE INDEPENDENTLY ACTIVATED WHICH CAUSED THE VEHICLE TO COME TO AN ABRUPT STOP. ADDITIONALLY, WHILE AT A STOP LIGHT, THE ECONOMY FUEL FEATURE MALFUNCTIONED WHICH THE ENGINE TO NOT AUTOMATICALLY RESTART WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE ALSO HAD EXPERIENCED ELECTRICAL MALFUNCTIONS WHICH CAUSED FAILURES TO THE WIND SHIELD WIPERS AND THE DOOR WOULD NOT LOCK. THE VEHICLE WAS TAKEN TO THE LOCAL DEALERS CHERRY HILL CHRYSLER (1708 WEST NJ AVE CHERRY HILL NY.) AND ROCKWALL CHRYSLER (970 EAST INTERSTATE 30, ROCKWELL TX) WHERE SOFTWARE UPDATES WERE PERFORMED HOWEVER, THE FAILURES RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND THE CONTACT RECEIVED CASE NUMBERS: [XXX], [XXX], AND [XXX]. THE FAILURE MILEAGE WAS 10,000. *DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE VEHICLE EXPERIENCED UNINTENDED VEHICLE ACCELERATION. ADDITIONALLY, WHILE ACCELERATING FROM A STOP, THE EMERGENCY PARKING BRAKE INDEPENDENTLY ACTIVATED WHICH CAUSED THE VEHICLE TO COME TO AN ABRUPT STOP. ADDITIONALLY, WHILE AT A STOP LIGHT, THE ECONOMY FUEL FEATURE MALFUNCTIONED WHICH THE ENGINE TO NOT AUTOMATICALLY RESTART WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE ALSO HAD EXPERIENCED ELECTRICAL MALFUNCTIONS WHICH CAUSED FAILURES TO THE WIND SHIELD WIPERS AND THE DOOR WOULD NOT LOCK. THE VEHICLE WAS TAKEN TO THE LOCAL DEALERS CHERRY HILL CHRYSLER (1708 WEST NJ AVE CHERRY HILL NY.) AND ROCKWALL CHRYSLER (970 EAST INTERSTATE 30, ROCKWELL TX) WHERE SOFTWARE UPDATES WERE PERFORMED HOWEVER, THE FAILURES RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND THE CONTACT RECEIVED CASE NUMBERS: [XXX], [XXX], AND [XXX]. THE FAILURE MILEAGE WAS 10,000. *DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE VEHICLE EXPERIENCED UNINTENDED VEHICLE ACCELERATION. ADDITIONALLY, WHILE ACCELERATING FROM A STOP, THE EMERGENCY PARKING BRAKE INDEPENDENTLY ACTIVATED WHICH CAUSED THE VEHICLE TO COME TO AN ABRUPT STOP. ADDITIONALLY, WHILE AT A STOP LIGHT, THE ECONOMY FUEL FEATURE MALFUNCTIONED WHICH THE ENGINE TO NOT AUTOMATICALLY RESTART WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE ALSO HAD EXPERIENCED ELECTRICAL MALFUNCTIONS WHICH CAUSED FAILURES TO THE WIND SHIELD WIPERS AND THE DOOR WOULD NOT LOCK. THE VEHICLE WAS TAKEN TO THE LOCAL DEALERS CHERRY HILL CHRYSLER (1708 WEST NJ AVE CHERRY HILL NY.) AND ROCKWALL CHRYSLER (970 EAST INTERSTATE 30, ROCKWELL TX) WHERE SOFTWARE UPDATES WERE PERFORMED HOWEVER, THE FAILURES RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND THE CONTACT RECEIVED CASE NUMBERS: [XXX], [XXX], AND [XXX]. THE FAILURE MILEAGE WAS 10,000. *DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB
Mfg Campaign: 11299315
Recall Date: Jan 14, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TRANSMISSION ISSUES ARE OUT OF CONTROL!!! VEHICLE LOOSES POWER AT LOW SPEED THEN LURCHES INTO GEAR THRUSTING FORWARD AT AN ALARMING RATE. THIS HAS PUT US IN DANGER SEVERAL TIMES. CHRYSLER FAILS TO ACKNOWLEDGE THE ISSUE SAYING THEY CAN'T RECREATE THE EVENT. ON CHRISTMAS EVE THE TRANSMISSION GAVE OUT COMPLETELY GOING THROUGH A LIGHT ON THE HIGHWAY AND LIGHTS CAME ON AND WERE FLASHING. TOWED IT TO THE SHOP WHERE THEY TOLD US IT NEEDED 'REFLASHED' BASICALLY RECALIBRATED AND THAT EVERY PACIFICA WOULD NEED THIS UPDATE IN ORDER TO CONTINUE DRIVING. THEY ALSO CHARGED US $150 TO DO THIS MANDATORY UPDATE. SOUNDS AS IF THAT SHOULD BE CONSIDERED A RECALL. I'M NOT HAPPY TO ANNOUNCE THE VEHICLE IS BACK TO THE SAME ISSUES AND I KNOW IT'S ONLY A MATTER OF TIME BEFORE IT HAPPENS AGAIN. WE HAVE ALSO HAVE TO REPLACE ALL SPARK PLUGS AND ALL IGNITION COILS AS BECAUSE THE VEHICLE JUST BREAKS DOWNS SUDDENLY CAUSE LIGHTS TO COME IN AND BE FLASHING WHILE SHAKING AND NOT SHIFTING CORRECTLY. IT SEEMS RELATED TO THE TRANSMISSION ISSUES BUT WE WILL NEVER TRULY KNOW AS WE ARE LIED TO SO OFTEN WHEN IT'S IN THE SHOP. CHRYSLER CARES IS NO HELP AT ALL!
Corrective Action:
TRANSMISSION ISSUES ARE OUT OF CONTROL!!! VEHICLE LOOSES POWER AT LOW SPEED THEN LURCHES INTO GEAR THRUSTING FORWARD AT AN ALARMING RATE. THIS HAS PUT US IN DANGER SEVERAL TIMES. CHRYSLER FAILS TO ACKNOWLEDGE THE ISSUE SAYING THEY CAN'T RECREATE THE EVENT. ON CHRISTMAS EVE THE TRANSMISSION GAVE OUT COMPLETELY GOING THROUGH A LIGHT ON THE HIGHWAY AND LIGHTS CAME ON AND WERE FLASHING. TOWED IT TO THE SHOP WHERE THEY TOLD US IT NEEDED 'REFLASHED' BASICALLY RECALIBRATED AND THAT EVERY PACIFICA WOULD NEED THIS UPDATE IN ORDER TO CONTINUE DRIVING. THEY ALSO CHARGED US $150 TO DO THIS MANDATORY UPDATE. SOUNDS AS IF THAT SHOULD BE CONSIDERED A RECALL. I'M NOT HAPPY TO ANNOUNCE THE VEHICLE IS BACK TO THE SAME ISSUES AND I KNOW IT'S ONLY A MATTER OF TIME BEFORE IT HAPPENS AGAIN. WE HAVE ALSO HAVE TO REPLACE ALL SPARK PLUGS AND ALL IGNITION COILS AS BECAUSE THE VEHICLE JUST BREAKS DOWNS SUDDENLY CAUSE LIGHTS TO COME IN AND BE FLASHING WHILE SHAKING AND NOT SHIFTING CORRECTLY. IT SEEMS RELATED TO THE TRANSMISSION ISSUES BUT WE WILL NEVER TRULY KNOW AS WE ARE LIED TO SO OFTEN WHEN IT'S IN THE SHOP. CHRYSLER CARES IS NO HELP AT ALL!
Additional Notes:
TRANSMISSION ISSUES ARE OUT OF CONTROL!!! VEHICLE LOOSES POWER AT LOW SPEED THEN LURCHES INTO GEAR THRUSTING FORWARD AT AN ALARMING RATE. THIS HAS PUT US IN DANGER SEVERAL TIMES. CHRYSLER FAILS TO ACKNOWLEDGE THE ISSUE SAYING THEY CAN'T RECREATE THE EVENT. ON CHRISTMAS EVE THE TRANSMISSION GAVE OUT COMPLETELY GOING THROUGH A LIGHT ON THE HIGHWAY AND LIGHTS CAME ON AND WERE FLASHING. TOWED IT TO THE SHOP WHERE THEY TOLD US IT NEEDED 'REFLASHED' BASICALLY RECALIBRATED AND THAT EVERY PACIFICA WOULD NEED THIS UPDATE IN ORDER TO CONTINUE DRIVING. THEY ALSO CHARGED US $150 TO DO THIS MANDATORY UPDATE. SOUNDS AS IF THAT SHOULD BE CONSIDERED A RECALL. I'M NOT HAPPY TO ANNOUNCE THE VEHICLE IS BACK TO THE SAME ISSUES AND I KNOW IT'S ONLY A MATTER OF TIME BEFORE IT HAPPENS AGAIN. WE HAVE ALSO HAVE TO REPLACE ALL SPARK PLUGS AND ALL IGNITION COILS AS BECAUSE THE VEHICLE JUST BREAKS DOWNS SUDDENLY CAUSE LIGHTS TO COME IN AND BE FLASHING WHILE SHAKING AND NOT SHIFTING CORRECTLY. IT SEEMS RELATED TO THE TRANSMISSION ISSUES BUT WE WILL NEVER TRULY KNOW AS WE ARE LIED TO SO OFTEN WHEN IT'S IN THE SHOP. CHRYSLER CARES IS NO HELP AT ALL!
Mfg Campaign: 11297701
Recall Date: Jan 7, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TRANSMISSION ISSUES ARE OUT OF CONTROL!!! VEHICLE LOOSES POWER AT LOW SPEED THEN LURCHES INTO GEAR THRUSTING FORWARD AT AN ALARMING RATE. THIS HAS PUT US IN DANGER SEVERAL TIMES. CHRYSLER FAILS TO ACKNOWLEDGE THE ISSUE SAYING THEY CAN'T RECREATE THE EVENT. ON CHRISTMAS EVE THE TRANSMISSION GAVE OUT COMPLETELY GOING THROUGH A LIGHT ON THE HIGHWAY AND LIGHTS CAME ON AND WERE FLASHING. TOWED IT TO THE SHOP WHERE THEY TOLD US IT NEEDED 'REFLASHED' BASICALLY RECALIBRATED AND THAT EVERY PACIFICA WOULD NEED THIS UPDATE IN ORDER TO CONTINUE DRIVING. THEY ALSO CHARGED US $150 TO DO THIS MANDATORY UPDATE. SOUNDS AS IF THAT SHOULD BE CONSIDERED A RECALL. I'M NOT HAPPY TO ANNOUNCE THE VEHICLE IS BACK TO THE SAME ISSUES AND I KNOW IT'S ONLY A MATTER OF TIME BEFORE IT HAPPENS AGAIN. WE HAVE ALSO HAVE TO REPLACE ALL SPARK PLUGS AND ALL IGNITION COILS AS BECAUSE THE VEHICLE JUST BREAKS DOWNS SUDDENLY CAUSE LIGHTS TO COME IN AND BE FLASHING WHILE SHAKING AND NOT SHIFTING CORRECTLY. IT SEEMS RELATED TO THE TRANSMISSION ISSUES BUT WE WILL NEVER TRULY KNOW AS WE ARE LIED TO SO OFTEN WHEN IT'S IN THE SHOP. CHRYSLER CARES IS NO HELP AT ALL!
Corrective Action:
TRANSMISSION ISSUES ARE OUT OF CONTROL!!! VEHICLE LOOSES POWER AT LOW SPEED THEN LURCHES INTO GEAR THRUSTING FORWARD AT AN ALARMING RATE. THIS HAS PUT US IN DANGER SEVERAL TIMES. CHRYSLER FAILS TO ACKNOWLEDGE THE ISSUE SAYING THEY CAN'T RECREATE THE EVENT. ON CHRISTMAS EVE THE TRANSMISSION GAVE OUT COMPLETELY GOING THROUGH A LIGHT ON THE HIGHWAY AND LIGHTS CAME ON AND WERE FLASHING. TOWED IT TO THE SHOP WHERE THEY TOLD US IT NEEDED 'REFLASHED' BASICALLY RECALIBRATED AND THAT EVERY PACIFICA WOULD NEED THIS UPDATE IN ORDER TO CONTINUE DRIVING. THEY ALSO CHARGED US $150 TO DO THIS MANDATORY UPDATE. SOUNDS AS IF THAT SHOULD BE CONSIDERED A RECALL. I'M NOT HAPPY TO ANNOUNCE THE VEHICLE IS BACK TO THE SAME ISSUES AND I KNOW IT'S ONLY A MATTER OF TIME BEFORE IT HAPPENS AGAIN. WE HAVE ALSO HAVE TO REPLACE ALL SPARK PLUGS AND ALL IGNITION COILS AS BECAUSE THE VEHICLE JUST BREAKS DOWNS SUDDENLY CAUSE LIGHTS TO COME IN AND BE FLASHING WHILE SHAKING AND NOT SHIFTING CORRECTLY. IT SEEMS RELATED TO THE TRANSMISSION ISSUES BUT WE WILL NEVER TRULY KNOW AS WE ARE LIED TO SO OFTEN WHEN IT'S IN THE SHOP. CHRYSLER CARES IS NO HELP AT ALL!
Additional Notes:
TRANSMISSION ISSUES ARE OUT OF CONTROL!!! VEHICLE LOOSES POWER AT LOW SPEED THEN LURCHES INTO GEAR THRUSTING FORWARD AT AN ALARMING RATE. THIS HAS PUT US IN DANGER SEVERAL TIMES. CHRYSLER FAILS TO ACKNOWLEDGE THE ISSUE SAYING THEY CAN'T RECREATE THE EVENT. ON CHRISTMAS EVE THE TRANSMISSION GAVE OUT COMPLETELY GOING THROUGH A LIGHT ON THE HIGHWAY AND LIGHTS CAME ON AND WERE FLASHING. TOWED IT TO THE SHOP WHERE THEY TOLD US IT NEEDED 'REFLASHED' BASICALLY RECALIBRATED AND THAT EVERY PACIFICA WOULD NEED THIS UPDATE IN ORDER TO CONTINUE DRIVING. THEY ALSO CHARGED US $150 TO DO THIS MANDATORY UPDATE. SOUNDS AS IF THAT SHOULD BE CONSIDERED A RECALL. I'M NOT HAPPY TO ANNOUNCE THE VEHICLE IS BACK TO THE SAME ISSUES AND I KNOW IT'S ONLY A MATTER OF TIME BEFORE IT HAPPENS AGAIN. WE HAVE ALSO HAVE TO REPLACE ALL SPARK PLUGS AND ALL IGNITION COILS AS BECAUSE THE VEHICLE JUST BREAKS DOWNS SUDDENLY CAUSE LIGHTS TO COME IN AND BE FLASHING WHILE SHAKING AND NOT SHIFTING CORRECTLY. IT SEEMS RELATED TO THE TRANSMISSION ISSUES BUT WE WILL NEVER TRULY KNOW AS WE ARE LIED TO SO OFTEN WHEN IT'S IN THE SHOP. CHRYSLER CARES IS NO HELP AT ALL!
Mfg Campaign: 11297701
Recall Date: Jan 7, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WE HAVE HAD TO REPLACE ALL SPARK PLUGS AND ALL IGNITION COILS AS BECAUSE THE VEHICLE JUST BREAKS DOWNS SUDDENLY CAUSE LIGHTS TO COME ON AND BE FLASHING WHILE SHAKING VERY VIOLENTLY AND NOT SHIFTING CORRECTLY. THIS IS USUALLY FOLLOWING THE ISSUES WE HAVE WITH THE TRANSMISSION STALLING AND HARD SHIFTING FORWARD MORE OFTEN THAN USUAL. IT IS UNDERIVABLE IN THIS CONDITION AND REQUIRES A TOW TO THE SHOP. WE ARE TOLD THIS IS NORMAL MAINTENANCE BUT STARTING AT 6,000 MILES HARDLY SEEMS NORMAL. SPARK PLUGS SHOULDN'T EVEN NEED REPLACED UNTIL AT LEAST 100,000 MILES LET ALONE ANY SORT OF COIL.
Corrective Action:
WE HAVE HAD TO REPLACE ALL SPARK PLUGS AND ALL IGNITION COILS AS BECAUSE THE VEHICLE JUST BREAKS DOWNS SUDDENLY CAUSE LIGHTS TO COME ON AND BE FLASHING WHILE SHAKING VERY VIOLENTLY AND NOT SHIFTING CORRECTLY. THIS IS USUALLY FOLLOWING THE ISSUES WE HAVE WITH THE TRANSMISSION STALLING AND HARD SHIFTING FORWARD MORE OFTEN THAN USUAL. IT IS UNDERIVABLE IN THIS CONDITION AND REQUIRES A TOW TO THE SHOP. WE ARE TOLD THIS IS NORMAL MAINTENANCE BUT STARTING AT 6,000 MILES HARDLY SEEMS NORMAL. SPARK PLUGS SHOULDN'T EVEN NEED REPLACED UNTIL AT LEAST 100,000 MILES LET ALONE ANY SORT OF COIL.
Additional Notes:
WE HAVE HAD TO REPLACE ALL SPARK PLUGS AND ALL IGNITION COILS AS BECAUSE THE VEHICLE JUST BREAKS DOWNS SUDDENLY CAUSE LIGHTS TO COME ON AND BE FLASHING WHILE SHAKING VERY VIOLENTLY AND NOT SHIFTING CORRECTLY. THIS IS USUALLY FOLLOWING THE ISSUES WE HAVE WITH THE TRANSMISSION STALLING AND HARD SHIFTING FORWARD MORE OFTEN THAN USUAL. IT IS UNDERIVABLE IN THIS CONDITION AND REQUIRES A TOW TO THE SHOP. WE ARE TOLD THIS IS NORMAL MAINTENANCE BUT STARTING AT 6,000 MILES HARDLY SEEMS NORMAL. SPARK PLUGS SHOULDN'T EVEN NEED REPLACED UNTIL AT LEAST 100,000 MILES LET ALONE ANY SORT OF COIL.
Mfg Campaign: 11297704
Recall Date: Jan 7, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WE HAVE HAD TO REPLACE ALL SPARK PLUGS AND ALL IGNITION COILS AS BECAUSE THE VEHICLE JUST BREAKS DOWNS SUDDENLY CAUSE LIGHTS TO COME ON AND BE FLASHING WHILE SHAKING VERY VIOLENTLY AND NOT SHIFTING CORRECTLY. THIS IS USUALLY FOLLOWING THE ISSUES WE HAVE WITH THE TRANSMISSION STALLING AND HARD SHIFTING FORWARD MORE OFTEN THAN USUAL. IT IS UNDERIVABLE IN THIS CONDITION AND REQUIRES A TOW TO THE SHOP. WE ARE TOLD THIS IS NORMAL MAINTENANCE BUT STARTING AT 6,000 MILES HARDLY SEEMS NORMAL. SPARK PLUGS SHOULDN'T EVEN NEED REPLACED UNTIL AT LEAST 100,000 MILES LET ALONE ANY SORT OF COIL.
Corrective Action:
WE HAVE HAD TO REPLACE ALL SPARK PLUGS AND ALL IGNITION COILS AS BECAUSE THE VEHICLE JUST BREAKS DOWNS SUDDENLY CAUSE LIGHTS TO COME ON AND BE FLASHING WHILE SHAKING VERY VIOLENTLY AND NOT SHIFTING CORRECTLY. THIS IS USUALLY FOLLOWING THE ISSUES WE HAVE WITH THE TRANSMISSION STALLING AND HARD SHIFTING FORWARD MORE OFTEN THAN USUAL. IT IS UNDERIVABLE IN THIS CONDITION AND REQUIRES A TOW TO THE SHOP. WE ARE TOLD THIS IS NORMAL MAINTENANCE BUT STARTING AT 6,000 MILES HARDLY SEEMS NORMAL. SPARK PLUGS SHOULDN'T EVEN NEED REPLACED UNTIL AT LEAST 100,000 MILES LET ALONE ANY SORT OF COIL.
Additional Notes:
WE HAVE HAD TO REPLACE ALL SPARK PLUGS AND ALL IGNITION COILS AS BECAUSE THE VEHICLE JUST BREAKS DOWNS SUDDENLY CAUSE LIGHTS TO COME ON AND BE FLASHING WHILE SHAKING VERY VIOLENTLY AND NOT SHIFTING CORRECTLY. THIS IS USUALLY FOLLOWING THE ISSUES WE HAVE WITH THE TRANSMISSION STALLING AND HARD SHIFTING FORWARD MORE OFTEN THAN USUAL. IT IS UNDERIVABLE IN THIS CONDITION AND REQUIRES A TOW TO THE SHOP. WE ARE TOLD THIS IS NORMAL MAINTENANCE BUT STARTING AT 6,000 MILES HARDLY SEEMS NORMAL. SPARK PLUGS SHOULDN'T EVEN NEED REPLACED UNTIL AT LEAST 100,000 MILES LET ALONE ANY SORT OF COIL.
Mfg Campaign: 11297704
Recall Date: Jan 7, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
HAS A HARD SHIFT WHEN SWITCHING GEAR. FEELS LIKE YOU HAVE BEEN REAR ENDED. I TOOK IT TO THE DEALER TO GET FIXED, THEY TOLD ME IT WAS A SOFTWARE UPDATE ONLY...THIS HASN'T FIXED THE ISSUE. NOW IT SHIFTS HARD AND IS SLIPPING CONSTANTLY ANYTIME THE VEHICLE REACHES ABOVE 30MPH. THE HARD SHIFTS CAUSE WHIPLASH TO CHILDREN AND ADULTS IN THE VEHICLE.
Corrective Action:
HAS A HARD SHIFT WHEN SWITCHING GEAR. FEELS LIKE YOU HAVE BEEN REAR ENDED. I TOOK IT TO THE DEALER TO GET FIXED, THEY TOLD ME IT WAS A SOFTWARE UPDATE ONLY...THIS HASN'T FIXED THE ISSUE. NOW IT SHIFTS HARD AND IS SLIPPING CONSTANTLY ANYTIME THE VEHICLE REACHES ABOVE 30MPH. THE HARD SHIFTS CAUSE WHIPLASH TO CHILDREN AND ADULTS IN THE VEHICLE.
Additional Notes:
HAS A HARD SHIFT WHEN SWITCHING GEAR. FEELS LIKE YOU HAVE BEEN REAR ENDED. I TOOK IT TO THE DEALER TO GET FIXED, THEY TOLD ME IT WAS A SOFTWARE UPDATE ONLY...THIS HASN'T FIXED THE ISSUE. NOW IT SHIFTS HARD AND IS SLIPPING CONSTANTLY ANYTIME THE VEHICLE REACHES ABOVE 30MPH. THE HARD SHIFTS CAUSE WHIPLASH TO CHILDREN AND ADULTS IN THE VEHICLE.
Mfg Campaign: 11297238
Recall Date: Jan 5, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION INTERMITTENTLY JERKS VIOLENTLY WHEN ACCELERATING FROM AROUND 10-20 MPH. THIS HAPPENS MOST OFTEN WHEN WE SLOW DOWN TO MAKE A TURN AND ARE NOT COMING TO A FULL STOP. SO WHEN WE BEGIN TO ACCELERATE AFTER THE TURN, THE VAN LOSES ALL FORWARD MOMENTUM AND FEELS LIKE IT'S IN NEUTRAL FOR ABOUT 2 SECONDS AND THEN SUDDENLY LUNGES FORWARD THROWING OUR HEADS BACK INTO THE HEADREST PRETTY HARD. WE'VE BEEN EXTREMELY CLOSE TO BEING REAR ENDED TWICE THE PAST MONTH. THIS TRANSMISSION ISSUE HAS HAPPENED ROUGHLY 25 TIMES SINCE WE BOUGHT THE VAN IN OCT. 2019.
Corrective Action:
TRANSMISSION INTERMITTENTLY JERKS VIOLENTLY WHEN ACCELERATING FROM AROUND 10-20 MPH. THIS HAPPENS MOST OFTEN WHEN WE SLOW DOWN TO MAKE A TURN AND ARE NOT COMING TO A FULL STOP. SO WHEN WE BEGIN TO ACCELERATE AFTER THE TURN, THE VAN LOSES ALL FORWARD MOMENTUM AND FEELS LIKE IT'S IN NEUTRAL FOR ABOUT 2 SECONDS AND THEN SUDDENLY LUNGES FORWARD THROWING OUR HEADS BACK INTO THE HEADREST PRETTY HARD. WE'VE BEEN EXTREMELY CLOSE TO BEING REAR ENDED TWICE THE PAST MONTH. THIS TRANSMISSION ISSUE HAS HAPPENED ROUGHLY 25 TIMES SINCE WE BOUGHT THE VAN IN OCT. 2019.
Additional Notes:
TRANSMISSION INTERMITTENTLY JERKS VIOLENTLY WHEN ACCELERATING FROM AROUND 10-20 MPH. THIS HAPPENS MOST OFTEN WHEN WE SLOW DOWN TO MAKE A TURN AND ARE NOT COMING TO A FULL STOP. SO WHEN WE BEGIN TO ACCELERATE AFTER THE TURN, THE VAN LOSES ALL FORWARD MOMENTUM AND FEELS LIKE IT'S IN NEUTRAL FOR ABOUT 2 SECONDS AND THEN SUDDENLY LUNGES FORWARD THROWING OUR HEADS BACK INTO THE HEADREST PRETTY HARD. WE'VE BEEN EXTREMELY CLOSE TO BEING REAR ENDED TWICE THE PAST MONTH. THIS TRANSMISSION ISSUE HAS HAPPENED ROUGHLY 25 TIMES SINCE WE BOUGHT THE VAN IN OCT. 2019.
Mfg Campaign: 11297038
Recall Date: Jan 4, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
IN THE PAST MONTH I HAD EXPERIENCED ON TWO OCCASIONS, (WHILE IN MOTION AND ON A CITY STREET, SPECIFICALLY ON THE CROSS STREETS OF DYSART AND CAMELBACK AND A LIGHT AT DYSART AND W. SONOMA DR.) THAT WHEN I ENGAGED THE BREAKS THE VEHICLE FAILED TO SLOW AND I FELT AS IF THE BREAKS WERE NOT WORKING AND THE VEHICLE WAS NOT GOING TO COME TO A STOP. IN THE SAME MONTH, APPROXIMATELY A WEEK AND A HALF AFTER THE LAST INCIDENT, ON DECEMBER 18TH, 2019, MY CHRYSLER, PACIFICA WAS INVOLVED IN A MOTOR VEHICLE ACCIDENT. TWO VEHICLES IN FRONT OF ME CAME TO AN IMMEDIATE STOP. I APPLIED THE BREAK BUT MY VEHICLE BEGAN SLIDING AND THE ABS SYSTEM DID NOT SEEM TO ENGAGE. THE ACCIDENT OCCURRED ON LITCHFIELD AND CAMELBACK. MY INSURANCE COMPANY IS CONDUCTING AN INVESTIGATION ON THE ACCIDENT CURRENTLY. I FEEL THAT IT IS IMPORTANT THAT I DISCLOSE THE PROBLEMS I HAD NOTICED AND WAS ULTIMATELY TOO LATE TO DISCUSS WITH CHRYSLER. I DO NOT WANT THIS ISSUE TO OCCUR TO ANYONE ELSE.
Corrective Action:
IN THE PAST MONTH I HAD EXPERIENCED ON TWO OCCASIONS, (WHILE IN MOTION AND ON A CITY STREET, SPECIFICALLY ON THE CROSS STREETS OF DYSART AND CAMELBACK AND A LIGHT AT DYSART AND W. SONOMA DR.) THAT WHEN I ENGAGED THE BREAKS THE VEHICLE FAILED TO SLOW AND I FELT AS IF THE BREAKS WERE NOT WORKING AND THE VEHICLE WAS NOT GOING TO COME TO A STOP. IN THE SAME MONTH, APPROXIMATELY A WEEK AND A HALF AFTER THE LAST INCIDENT, ON DECEMBER 18TH, 2019, MY CHRYSLER, PACIFICA WAS INVOLVED IN A MOTOR VEHICLE ACCIDENT. TWO VEHICLES IN FRONT OF ME CAME TO AN IMMEDIATE STOP. I APPLIED THE BREAK BUT MY VEHICLE BEGAN SLIDING AND THE ABS SYSTEM DID NOT SEEM TO ENGAGE. THE ACCIDENT OCCURRED ON LITCHFIELD AND CAMELBACK. MY INSURANCE COMPANY IS CONDUCTING AN INVESTIGATION ON THE ACCIDENT CURRENTLY. I FEEL THAT IT IS IMPORTANT THAT I DISCLOSE THE PROBLEMS I HAD NOTICED AND WAS ULTIMATELY TOO LATE TO DISCUSS WITH CHRYSLER. I DO NOT WANT THIS ISSUE TO OCCUR TO ANYONE ELSE.
Additional Notes:
IN THE PAST MONTH I HAD EXPERIENCED ON TWO OCCASIONS, (WHILE IN MOTION AND ON A CITY STREET, SPECIFICALLY ON THE CROSS STREETS OF DYSART AND CAMELBACK AND A LIGHT AT DYSART AND W. SONOMA DR.) THAT WHEN I ENGAGED THE BREAKS THE VEHICLE FAILED TO SLOW AND I FELT AS IF THE BREAKS WERE NOT WORKING AND THE VEHICLE WAS NOT GOING TO COME TO A STOP. IN THE SAME MONTH, APPROXIMATELY A WEEK AND A HALF AFTER THE LAST INCIDENT, ON DECEMBER 18TH, 2019, MY CHRYSLER, PACIFICA WAS INVOLVED IN A MOTOR VEHICLE ACCIDENT. TWO VEHICLES IN FRONT OF ME CAME TO AN IMMEDIATE STOP. I APPLIED THE BREAK BUT MY VEHICLE BEGAN SLIDING AND THE ABS SYSTEM DID NOT SEEM TO ENGAGE. THE ACCIDENT OCCURRED ON LITCHFIELD AND CAMELBACK. MY INSURANCE COMPANY IS CONDUCTING AN INVESTIGATION ON THE ACCIDENT CURRENTLY. I FEEL THAT IT IS IMPORTANT THAT I DISCLOSE THE PROBLEMS I HAD NOTICED AND WAS ULTIMATELY TOO LATE TO DISCUSS WITH CHRYSLER. I DO NOT WANT THIS ISSUE TO OCCUR TO ANYONE ELSE.
Mfg Campaign: 11296705
Recall Date: Jan 2, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE VEHICLE IS BOTH STATIONARY AND MOVING THE SHIFT SELECTOR OR DIAL TURNS OFF. YOU CANNOT SEE WHAT GEAR YOU ARE IN WHEN THIS HAPPENS. THE VEHICLE HAS TURNED OFF WHILE IN MOTION! THE TIE RODS ON THIS VEHICLE BROKE AT LESS THAN 20K MILES. THE VEHICLE HAS HAD MULTIPLE RECALLS WHICH HAVE BEEN FIXED BUT CONTINUES TO HAVE INTERMITTENT ELECTRICAL ISSUES. ALL OF THESE HAVE BEEN REPORTED TO CHRYSLER.
Corrective Action:
WHILE VEHICLE IS BOTH STATIONARY AND MOVING THE SHIFT SELECTOR OR DIAL TURNS OFF. YOU CANNOT SEE WHAT GEAR YOU ARE IN WHEN THIS HAPPENS. THE VEHICLE HAS TURNED OFF WHILE IN MOTION! THE TIE RODS ON THIS VEHICLE BROKE AT LESS THAN 20K MILES. THE VEHICLE HAS HAD MULTIPLE RECALLS WHICH HAVE BEEN FIXED BUT CONTINUES TO HAVE INTERMITTENT ELECTRICAL ISSUES. ALL OF THESE HAVE BEEN REPORTED TO CHRYSLER.
Additional Notes:
WHILE VEHICLE IS BOTH STATIONARY AND MOVING THE SHIFT SELECTOR OR DIAL TURNS OFF. YOU CANNOT SEE WHAT GEAR YOU ARE IN WHEN THIS HAPPENS. THE VEHICLE HAS TURNED OFF WHILE IN MOTION! THE TIE RODS ON THIS VEHICLE BROKE AT LESS THAN 20K MILES. THE VEHICLE HAS HAD MULTIPLE RECALLS WHICH HAVE BEEN FIXED BUT CONTINUES TO HAVE INTERMITTENT ELECTRICAL ISSUES. ALL OF THESE HAVE BEEN REPORTED TO CHRYSLER.
Mfg Campaign: 11292407
Recall Date: Jan 1, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE VEHICLE IS BOTH STATIONARY AND MOVING THE SHIFT SELECTOR OR DIAL TURNS OFF. YOU CANNOT SEE WHAT GEAR YOU ARE IN WHEN THIS HAPPENS. THE VEHICLE HAS TURNED OFF WHILE IN MOTION! THE TIE RODS ON THIS VEHICLE BROKE AT LESS THAN 20K MILES. THE VEHICLE HAS HAD MULTIPLE RECALLS WHICH HAVE BEEN FIXED BUT CONTINUES TO HAVE INTERMITTENT ELECTRICAL ISSUES. ALL OF THESE HAVE BEEN REPORTED TO CHRYSLER.
Corrective Action:
WHILE VEHICLE IS BOTH STATIONARY AND MOVING THE SHIFT SELECTOR OR DIAL TURNS OFF. YOU CANNOT SEE WHAT GEAR YOU ARE IN WHEN THIS HAPPENS. THE VEHICLE HAS TURNED OFF WHILE IN MOTION! THE TIE RODS ON THIS VEHICLE BROKE AT LESS THAN 20K MILES. THE VEHICLE HAS HAD MULTIPLE RECALLS WHICH HAVE BEEN FIXED BUT CONTINUES TO HAVE INTERMITTENT ELECTRICAL ISSUES. ALL OF THESE HAVE BEEN REPORTED TO CHRYSLER.
Additional Notes:
WHILE VEHICLE IS BOTH STATIONARY AND MOVING THE SHIFT SELECTOR OR DIAL TURNS OFF. YOU CANNOT SEE WHAT GEAR YOU ARE IN WHEN THIS HAPPENS. THE VEHICLE HAS TURNED OFF WHILE IN MOTION! THE TIE RODS ON THIS VEHICLE BROKE AT LESS THAN 20K MILES. THE VEHICLE HAS HAD MULTIPLE RECALLS WHICH HAVE BEEN FIXED BUT CONTINUES TO HAVE INTERMITTENT ELECTRICAL ISSUES. ALL OF THESE HAVE BEEN REPORTED TO CHRYSLER.
Mfg Campaign: 11292407
Recall Date: Jan 1, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO ELECTRICAL ISSUES. *LD THE CONSUMER STATED THE VEHICLE SLAMS INTO GEAR. THE TRANSMISSION WAS REPLACED TWICE, BUT THE FAILURE RECURRED. THERE WAS A RATTLING NOISE UNDER THE DRIVER'S SIDE. THE VEHICLE FAILED TO START LEAVING THE DRIVER AND PASSENGER'S STRANDED. *JS
Corrective Action:
2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO ELECTRICAL ISSUES. *LD THE CONSUMER STATED THE VEHICLE SLAMS INTO GEAR. THE TRANSMISSION WAS REPLACED TWICE, BUT THE FAILURE RECURRED. THERE WAS A RATTLING NOISE UNDER THE DRIVER'S SIDE. THE VEHICLE FAILED TO START LEAVING THE DRIVER AND PASSENGER'S STRANDED. *JS
Additional Notes:
2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO ELECTRICAL ISSUES. *LD THE CONSUMER STATED THE VEHICLE SLAMS INTO GEAR. THE TRANSMISSION WAS REPLACED TWICE, BUT THE FAILURE RECURRED. THERE WAS A RATTLING NOISE UNDER THE DRIVER'S SIDE. THE VEHICLE FAILED TO START LEAVING THE DRIVER AND PASSENGER'S STRANDED. *JS
Mfg Campaign: 11289433
Recall Date: Dec 31, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO ELECTRICAL ISSUES. *LD THE CONSUMER STATED THE VEHICLE SLAMS INTO GEAR. THE TRANSMISSION WAS REPLACED TWICE, BUT THE FAILURE RECURRED. THERE WAS A RATTLING NOISE UNDER THE DRIVER'S SIDE. THE VEHICLE FAILED TO START LEAVING THE DRIVER AND PASSENGER'S STRANDED. *JS
Corrective Action:
2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO ELECTRICAL ISSUES. *LD THE CONSUMER STATED THE VEHICLE SLAMS INTO GEAR. THE TRANSMISSION WAS REPLACED TWICE, BUT THE FAILURE RECURRED. THERE WAS A RATTLING NOISE UNDER THE DRIVER'S SIDE. THE VEHICLE FAILED TO START LEAVING THE DRIVER AND PASSENGER'S STRANDED. *JS
Additional Notes:
2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO ELECTRICAL ISSUES. *LD THE CONSUMER STATED THE VEHICLE SLAMS INTO GEAR. THE TRANSMISSION WAS REPLACED TWICE, BUT THE FAILURE RECURRED. THERE WAS A RATTLING NOISE UNDER THE DRIVER'S SIDE. THE VEHICLE FAILED TO START LEAVING THE DRIVER AND PASSENGER'S STRANDED. *JS
Mfg Campaign: 11289433
Recall Date: Dec 31, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE IN MOTION AT LOWER SPEEDS THE TRANSMISSION VIOLENTLY JERKS BETWEEN GEARS GIVING THE FEELING THE CAR IS OUT OF CONTROL.
Corrective Action:
WHILE IN MOTION AT LOWER SPEEDS THE TRANSMISSION VIOLENTLY JERKS BETWEEN GEARS GIVING THE FEELING THE CAR IS OUT OF CONTROL.
Additional Notes:
WHILE IN MOTION AT LOWER SPEEDS THE TRANSMISSION VIOLENTLY JERKS BETWEEN GEARS GIVING THE FEELING THE CAR IS OUT OF CONTROL.
Mfg Campaign: 11291721
Recall Date: Dec 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE IN MOTION AT LOWER SPEEDS THE TRANSMISSION VIOLENTLY JERKS BETWEEN GEARS GIVING THE FEELING THE CAR IS OUT OF CONTROL.
Corrective Action:
WHILE IN MOTION AT LOWER SPEEDS THE TRANSMISSION VIOLENTLY JERKS BETWEEN GEARS GIVING THE FEELING THE CAR IS OUT OF CONTROL.
Additional Notes:
WHILE IN MOTION AT LOWER SPEEDS THE TRANSMISSION VIOLENTLY JERKS BETWEEN GEARS GIVING THE FEELING THE CAR IS OUT OF CONTROL.
Mfg Campaign: 11291721
Recall Date: Dec 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE TRANSMISSION SLIPPED OUT OF GEAR AND WOULDN'T SHIFT. THE PROBLEM OCCURRED WHILE I WAS DRIVING ON THE STREET. THIS COMES AFTER NUMEROUS ROUGH SHIFTS THAT I WAS TOLD WAS A COMPUTER ISSUE ON THE TRANSMISSION.
Corrective Action:
THE TRANSMISSION SLIPPED OUT OF GEAR AND WOULDN'T SHIFT. THE PROBLEM OCCURRED WHILE I WAS DRIVING ON THE STREET. THIS COMES AFTER NUMEROUS ROUGH SHIFTS THAT I WAS TOLD WAS A COMPUTER ISSUE ON THE TRANSMISSION.
Additional Notes:
THE TRANSMISSION SLIPPED OUT OF GEAR AND WOULDN'T SHIFT. THE PROBLEM OCCURRED WHILE I WAS DRIVING ON THE STREET. THIS COMES AFTER NUMEROUS ROUGH SHIFTS THAT I WAS TOLD WAS A COMPUTER ISSUE ON THE TRANSMISSION.
Mfg Campaign: 11291734
Recall Date: Dec 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING APPROXIMATELY 65MPH ON THE HIGHWAY,ALL OF THE LIGHTS ON THE DASH CAME ON AND THE CAR STARTED TO SLOW DOWN EVEN THOUGH I HAD THE CRUISE CONTROL SET. I TRIED TO PRESS THE ACCELERATOR AND THE CAR WOULD NOT SPEED UP. I PULLED OVER AND TURNED THE DIAL TO PARK BUT THE P DID NOT LIGHT UP. WHILE IN PARK THE CAR WAS JERKING FORWARD AND I COULD NOT SET THE PARKING BRAKE. I TURNED IT OFF AT THAT POINT AND TRIED TO TURN IT BACK ON TO SOLVE THE PROBLEM. THE PROBLEM HAS NOT YET BEEN SOLVED.
Corrective Action:
WHILE DRIVING APPROXIMATELY 65MPH ON THE HIGHWAY,ALL OF THE LIGHTS ON THE DASH CAME ON AND THE CAR STARTED TO SLOW DOWN EVEN THOUGH I HAD THE CRUISE CONTROL SET. I TRIED TO PRESS THE ACCELERATOR AND THE CAR WOULD NOT SPEED UP. I PULLED OVER AND TURNED THE DIAL TO PARK BUT THE P DID NOT LIGHT UP. WHILE IN PARK THE CAR WAS JERKING FORWARD AND I COULD NOT SET THE PARKING BRAKE. I TURNED IT OFF AT THAT POINT AND TRIED TO TURN IT BACK ON TO SOLVE THE PROBLEM. THE PROBLEM HAS NOT YET BEEN SOLVED.
Additional Notes:
WHILE DRIVING APPROXIMATELY 65MPH ON THE HIGHWAY,ALL OF THE LIGHTS ON THE DASH CAME ON AND THE CAR STARTED TO SLOW DOWN EVEN THOUGH I HAD THE CRUISE CONTROL SET. I TRIED TO PRESS THE ACCELERATOR AND THE CAR WOULD NOT SPEED UP. I PULLED OVER AND TURNED THE DIAL TO PARK BUT THE P DID NOT LIGHT UP. WHILE IN PARK THE CAR WAS JERKING FORWARD AND I COULD NOT SET THE PARKING BRAKE. I TURNED IT OFF AT THAT POINT AND TRIED TO TURN IT BACK ON TO SOLVE THE PROBLEM. THE PROBLEM HAS NOT YET BEEN SOLVED.
Mfg Campaign: 11291665
Recall Date: Dec 27, 2019
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