Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Chrysler Pacifica vehicles equipped with a 3.6l engine. The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U01
Recall Date: Jan 11, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (VMI) is recalling certain 2017 Chrysler Pacifica lowered floor vehicles modified by VMI. The rear pinion bracket on both sides of the vehicle may crack, causing the axle not to be centered and the wheel to wobble.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PAC20170728
Recall Date: Jul 28, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage Mobility) is recalling certain 2017 Chrysler Pacifica lowered floor vans modified by Vantage Mobility for wheelchair accessibility. The affected vans have rear brake lines that might have been crossed during the modification. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Pac-20170525
Recall Date: May 25, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Pacifica vehicles manufactured February 22, 2016, through April 28, 2016. The center overhead seat belt stow clip may fracture and prevent use of the seat belt in the third-row and/or second-row center passenger seat (if so equipped).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S42
Recall Date: Jun 30, 2016
Consumer Complaints
2.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
WHEN MAKING A SLIGHT RIGHT HAND TURN THE STEERING DOES NOT NATURALLY RETURN TO THE CENTER POSITION, AND MUST BE PHYSICALLY FORCED TO RETURN TO THE CENTER POSITION
Corrective Action:
WHEN MAKING A SLIGHT RIGHT HAND TURN THE STEERING DOES NOT NATURALLY RETURN TO THE CENTER POSITION, AND MUST BE PHYSICALLY FORCED TO RETURN TO THE CENTER POSITION
Additional Notes:
WHEN MAKING A SLIGHT RIGHT HAND TURN THE STEERING DOES NOT NATURALLY RETURN TO THE CENTER POSITION, AND MUST BE PHYSICALLY FORCED TO RETURN TO THE CENTER POSITION
Mfg Campaign: 11278671
Recall Date: Nov 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
WHEN MAKING A SLIGHT RIGHT HAND TURN THE STEERING DOES NOT NATURALLY RETURN TO THE CENTER POSITION, AND MUST BE PHYSICALLY FORCED TO RETURN TO THE CENTER POSITION. THIS PROBLEM HAS PERSISTED FOR THE LAST COUPLE OF WEEKS
Corrective Action:
WHEN MAKING A SLIGHT RIGHT HAND TURN THE STEERING DOES NOT NATURALLY RETURN TO THE CENTER POSITION, AND MUST BE PHYSICALLY FORCED TO RETURN TO THE CENTER POSITION. THIS PROBLEM HAS PERSISTED FOR THE LAST COUPLE OF WEEKS
Additional Notes:
WHEN MAKING A SLIGHT RIGHT HAND TURN THE STEERING DOES NOT NATURALLY RETURN TO THE CENTER POSITION, AND MUST BE PHYSICALLY FORCED TO RETURN TO THE CENTER POSITION. THIS PROBLEM HAS PERSISTED FOR THE LAST COUPLE OF WEEKS
Mfg Campaign: 11278673
Recall Date: Nov 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE ENGINE STALLED WITHOUT WARNING; HOWEVER, THE ELECTRICAL SYSTEM REMAINED ACTIVATED. THE CONTACT WAS ABLE TO ENGAGE THE HAZARD LIGHTS AND MOVE THE VEHICLE OUT OF TRAFFIC. THE CONTACT ALSO STATED THAT THE VEHICLE EXHIBITED ELECTRICAL FAILURES. THE INSTRUMENTAL PANEL DARKENED, THE INTERIOR LIGHTING DID NOT ILLUMINATE, "KEY FOB NOT DETECTED" OR "KEY FOB LEFT" APPEARED WHEN THE KEY FOB WAS IN THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO MCCLARTY DANIEL CHRYSLER, DODGE, JEEP, RAM (3709 SOUTH THOMPSON STREET, SPRINGDALE, AR 72764, (479)-715-4476). THE DEALER TEST DROVE THE VEHICLE, BUT WAS UNABLE TO DUPLICATE THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 34,500.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE ENGINE STALLED WITHOUT WARNING; HOWEVER, THE ELECTRICAL SYSTEM REMAINED ACTIVATED. THE CONTACT WAS ABLE TO ENGAGE THE HAZARD LIGHTS AND MOVE THE VEHICLE OUT OF TRAFFIC. THE CONTACT ALSO STATED THAT THE VEHICLE EXHIBITED ELECTRICAL FAILURES. THE INSTRUMENTAL PANEL DARKENED, THE INTERIOR LIGHTING DID NOT ILLUMINATE, "KEY FOB NOT DETECTED" OR "KEY FOB LEFT" APPEARED WHEN THE KEY FOB WAS IN THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO MCCLARTY DANIEL CHRYSLER, DODGE, JEEP, RAM (3709 SOUTH THOMPSON STREET, SPRINGDALE, AR 72764, (479)-715-4476). THE DEALER TEST DROVE THE VEHICLE, BUT WAS UNABLE TO DUPLICATE THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 34,500.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE ENGINE STALLED WITHOUT WARNING; HOWEVER, THE ELECTRICAL SYSTEM REMAINED ACTIVATED. THE CONTACT WAS ABLE TO ENGAGE THE HAZARD LIGHTS AND MOVE THE VEHICLE OUT OF TRAFFIC. THE CONTACT ALSO STATED THAT THE VEHICLE EXHIBITED ELECTRICAL FAILURES. THE INSTRUMENTAL PANEL DARKENED, THE INTERIOR LIGHTING DID NOT ILLUMINATE, "KEY FOB NOT DETECTED" OR "KEY FOB LEFT" APPEARED WHEN THE KEY FOB WAS IN THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO MCCLARTY DANIEL CHRYSLER, DODGE, JEEP, RAM (3709 SOUTH THOMPSON STREET, SPRINGDALE, AR 72764, (479)-715-4476). THE DEALER TEST DROVE THE VEHICLE, BUT WAS UNABLE TO DUPLICATE THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 34,500.
Mfg Campaign: 11278411
Recall Date: Nov 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE ENGINE STALLED WITHOUT WARNING; HOWEVER, THE ELECTRICAL SYSTEM REMAINED ACTIVATED. THE CONTACT WAS ABLE TO ENGAGE THE HAZARD LIGHTS AND MOVE THE VEHICLE OUT OF TRAFFIC. THE CONTACT ALSO STATED THAT THE VEHICLE EXHIBITED ELECTRICAL FAILURES. THE INSTRUMENTAL PANEL DARKENED, THE INTERIOR LIGHTING DID NOT ILLUMINATE, "KEY FOB NOT DETECTED" OR "KEY FOB LEFT" APPEARED WHEN THE KEY FOB WAS IN THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO MCCLARTY DANIEL CHRYSLER, DODGE, JEEP, RAM (3709 SOUTH THOMPSON STREET, SPRINGDALE, AR 72764, (479)-715-4476). THE DEALER TEST DROVE THE VEHICLE, BUT WAS UNABLE TO DUPLICATE THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 34,500.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE ENGINE STALLED WITHOUT WARNING; HOWEVER, THE ELECTRICAL SYSTEM REMAINED ACTIVATED. THE CONTACT WAS ABLE TO ENGAGE THE HAZARD LIGHTS AND MOVE THE VEHICLE OUT OF TRAFFIC. THE CONTACT ALSO STATED THAT THE VEHICLE EXHIBITED ELECTRICAL FAILURES. THE INSTRUMENTAL PANEL DARKENED, THE INTERIOR LIGHTING DID NOT ILLUMINATE, "KEY FOB NOT DETECTED" OR "KEY FOB LEFT" APPEARED WHEN THE KEY FOB WAS IN THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO MCCLARTY DANIEL CHRYSLER, DODGE, JEEP, RAM (3709 SOUTH THOMPSON STREET, SPRINGDALE, AR 72764, (479)-715-4476). THE DEALER TEST DROVE THE VEHICLE, BUT WAS UNABLE TO DUPLICATE THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 34,500.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE ENGINE STALLED WITHOUT WARNING; HOWEVER, THE ELECTRICAL SYSTEM REMAINED ACTIVATED. THE CONTACT WAS ABLE TO ENGAGE THE HAZARD LIGHTS AND MOVE THE VEHICLE OUT OF TRAFFIC. THE CONTACT ALSO STATED THAT THE VEHICLE EXHIBITED ELECTRICAL FAILURES. THE INSTRUMENTAL PANEL DARKENED, THE INTERIOR LIGHTING DID NOT ILLUMINATE, "KEY FOB NOT DETECTED" OR "KEY FOB LEFT" APPEARED WHEN THE KEY FOB WAS IN THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO MCCLARTY DANIEL CHRYSLER, DODGE, JEEP, RAM (3709 SOUTH THOMPSON STREET, SPRINGDALE, AR 72764, (479)-715-4476). THE DEALER TEST DROVE THE VEHICLE, BUT WAS UNABLE TO DUPLICATE THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 34,500.
Mfg Campaign: 11278411
Recall Date: Nov 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 35 TO 50 MPH, THE VEHICLE JERKED VIOLENTLY WHEN THE BRAKE PEDAL WAS DEPRESSED TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO JIM CLICK JEEP (701 W AUTO MALL DR, TUCSON, AZ 85705, (866) 933-1114) WHERE THE COMPUTER WAS UPGRADED. THE DEALER STATED THAT THE FAILURE COULD NOT BE DUPLICATED AND IT WAS A NORMAL CHARACTERISTIC OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS THEN TAKEN TO LARRY H. MILLER CHRYSLER JEEP TUCSON (7800 E 22ND ST, TUCSON, AZ 85710, (520) 395-9310), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO FAILURE WITH THE VEHICLE. THE FAILURE MILEAGE WAS 18,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 35 TO 50 MPH, THE VEHICLE JERKED VIOLENTLY WHEN THE BRAKE PEDAL WAS DEPRESSED TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO JIM CLICK JEEP (701 W AUTO MALL DR, TUCSON, AZ 85705, (866) 933-1114) WHERE THE COMPUTER WAS UPGRADED. THE DEALER STATED THAT THE FAILURE COULD NOT BE DUPLICATED AND IT WAS A NORMAL CHARACTERISTIC OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS THEN TAKEN TO LARRY H. MILLER CHRYSLER JEEP TUCSON (7800 E 22ND ST, TUCSON, AZ 85710, (520) 395-9310), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO FAILURE WITH THE VEHICLE. THE FAILURE MILEAGE WAS 18,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 35 TO 50 MPH, THE VEHICLE JERKED VIOLENTLY WHEN THE BRAKE PEDAL WAS DEPRESSED TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO JIM CLICK JEEP (701 W AUTO MALL DR, TUCSON, AZ 85705, (866) 933-1114) WHERE THE COMPUTER WAS UPGRADED. THE DEALER STATED THAT THE FAILURE COULD NOT BE DUPLICATED AND IT WAS A NORMAL CHARACTERISTIC OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS THEN TAKEN TO LARRY H. MILLER CHRYSLER JEEP TUCSON (7800 E 22ND ST, TUCSON, AZ 85710, (520) 395-9310), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO FAILURE WITH THE VEHICLE. THE FAILURE MILEAGE WAS 18,000.
Mfg Campaign: 11278525
Recall Date: Nov 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
SOMETIMES IS GIVING PARKING BRAKE SIGN AND WILL NOT CHANGE WHEN YOU TURN THE KNOB TO CHANGE TO ANOTHER LEVEL .SAY FROM P TO D AND VICE-VERSA. WHEN YOU DRIVE CONTINUOUSLY THAT WAY, IT DRAIN OUT THE BATTERY. I CAN CONCLUDE THAT IT HAS BOTH ELECTRICAL BATTERY PROBLEM AND THE PARKING BRAKE PROBLEM
Corrective Action:
SOMETIMES IS GIVING PARKING BRAKE SIGN AND WILL NOT CHANGE WHEN YOU TURN THE KNOB TO CHANGE TO ANOTHER LEVEL .SAY FROM P TO D AND VICE-VERSA. WHEN YOU DRIVE CONTINUOUSLY THAT WAY, IT DRAIN OUT THE BATTERY. I CAN CONCLUDE THAT IT HAS BOTH ELECTRICAL BATTERY PROBLEM AND THE PARKING BRAKE PROBLEM
Additional Notes:
SOMETIMES IS GIVING PARKING BRAKE SIGN AND WILL NOT CHANGE WHEN YOU TURN THE KNOB TO CHANGE TO ANOTHER LEVEL .SAY FROM P TO D AND VICE-VERSA. WHEN YOU DRIVE CONTINUOUSLY THAT WAY, IT DRAIN OUT THE BATTERY. I CAN CONCLUDE THAT IT HAS BOTH ELECTRICAL BATTERY PROBLEM AND THE PARKING BRAKE PROBLEM
Mfg Campaign: 11277745
Recall Date: Nov 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SOMETIMES IS GIVING PARKING BRAKE SIGN AND WILL NOT CHANGE WHEN YOU TURN THE KNOB TO CHANGE TO ANOTHER LEVEL .SAY FROM P TO D AND VICE-VERSA. WHEN YOU DRIVE CONTINUOUSLY THAT WAY, IT DRAIN OUT THE BATTERY. I CAN CONCLUDE THAT IT HAS BOTH ELECTRICAL BATTERY PROBLEM AND THE PARKING BRAKE PROBLEM
Corrective Action:
SOMETIMES IS GIVING PARKING BRAKE SIGN AND WILL NOT CHANGE WHEN YOU TURN THE KNOB TO CHANGE TO ANOTHER LEVEL .SAY FROM P TO D AND VICE-VERSA. WHEN YOU DRIVE CONTINUOUSLY THAT WAY, IT DRAIN OUT THE BATTERY. I CAN CONCLUDE THAT IT HAS BOTH ELECTRICAL BATTERY PROBLEM AND THE PARKING BRAKE PROBLEM
Additional Notes:
SOMETIMES IS GIVING PARKING BRAKE SIGN AND WILL NOT CHANGE WHEN YOU TURN THE KNOB TO CHANGE TO ANOTHER LEVEL .SAY FROM P TO D AND VICE-VERSA. WHEN YOU DRIVE CONTINUOUSLY THAT WAY, IT DRAIN OUT THE BATTERY. I CAN CONCLUDE THAT IT HAS BOTH ELECTRICAL BATTERY PROBLEM AND THE PARKING BRAKE PROBLEM
Mfg Campaign: 11277745
Recall Date: Nov 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN DRIVING AN TURNING MAKES CLANKING NOISE UNDER CAR, CAR GET STUCK IN CARS AN THEN JERKS WHEN CHANGES, BEEN TELLING CHRYSLER DEALER WHERE I GET MY REPAIRS AN TUNE UPS I'M TOLD IT ALL PART OF THE ELECTRICAL SYSTEM BEEN TELLING THEM THIS SINCE I GOT THE CAR NEW 2017
Corrective Action:
WHEN DRIVING AN TURNING MAKES CLANKING NOISE UNDER CAR, CAR GET STUCK IN CARS AN THEN JERKS WHEN CHANGES, BEEN TELLING CHRYSLER DEALER WHERE I GET MY REPAIRS AN TUNE UPS I'M TOLD IT ALL PART OF THE ELECTRICAL SYSTEM BEEN TELLING THEM THIS SINCE I GOT THE CAR NEW 2017
Additional Notes:
WHEN DRIVING AN TURNING MAKES CLANKING NOISE UNDER CAR, CAR GET STUCK IN CARS AN THEN JERKS WHEN CHANGES, BEEN TELLING CHRYSLER DEALER WHERE I GET MY REPAIRS AN TUNE UPS I'M TOLD IT ALL PART OF THE ELECTRICAL SYSTEM BEEN TELLING THEM THIS SINCE I GOT THE CAR NEW 2017
Mfg Campaign: 11277776
Recall Date: Nov 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
WHEN DRIVING AN TURNING MAKES CLANKING NOISE UNDER CAR, CAR GET STUCK IN CARS AN THEN JERKS WHEN CHANGES, BEEN TELLING CHRYSLER DEALER WHERE I GET MY REPAIRS AN TUNE UPS I'M TOLD IT ALL PART OF THE ELECTRICAL SYSTEM BEEN TELLING THEM THIS SINCE I GOT THE CAR NEW 2017
Corrective Action:
WHEN DRIVING AN TURNING MAKES CLANKING NOISE UNDER CAR, CAR GET STUCK IN CARS AN THEN JERKS WHEN CHANGES, BEEN TELLING CHRYSLER DEALER WHERE I GET MY REPAIRS AN TUNE UPS I'M TOLD IT ALL PART OF THE ELECTRICAL SYSTEM BEEN TELLING THEM THIS SINCE I GOT THE CAR NEW 2017
Additional Notes:
WHEN DRIVING AN TURNING MAKES CLANKING NOISE UNDER CAR, CAR GET STUCK IN CARS AN THEN JERKS WHEN CHANGES, BEEN TELLING CHRYSLER DEALER WHERE I GET MY REPAIRS AN TUNE UPS I'M TOLD IT ALL PART OF THE ELECTRICAL SYSTEM BEEN TELLING THEM THIS SINCE I GOT THE CAR NEW 2017
Mfg Campaign: 11277776
Recall Date: Nov 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN DRIVING AN TURNING MAKES CLANKING NOISE UNDER CAR, CAR GET STUCK IN CARS AN THEN JERKS WHEN CHANGES, BEEN TELLING CHRYSLER DEALER WHERE I GET MY REPAIRS AN TUNE UPS I'M TOLD IT ALL PART OF THE ELECTRICAL SYSTEM BEEN TELLING THEM THIS SINCE I GOT THE CAR NEW 2017
Corrective Action:
WHEN DRIVING AN TURNING MAKES CLANKING NOISE UNDER CAR, CAR GET STUCK IN CARS AN THEN JERKS WHEN CHANGES, BEEN TELLING CHRYSLER DEALER WHERE I GET MY REPAIRS AN TUNE UPS I'M TOLD IT ALL PART OF THE ELECTRICAL SYSTEM BEEN TELLING THEM THIS SINCE I GOT THE CAR NEW 2017
Additional Notes:
WHEN DRIVING AN TURNING MAKES CLANKING NOISE UNDER CAR, CAR GET STUCK IN CARS AN THEN JERKS WHEN CHANGES, BEEN TELLING CHRYSLER DEALER WHERE I GET MY REPAIRS AN TUNE UPS I'M TOLD IT ALL PART OF THE ELECTRICAL SYSTEM BEEN TELLING THEM THIS SINCE I GOT THE CAR NEW 2017
Mfg Campaign: 11277776
Recall Date: Nov 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2 MONTHS AFTER RECALL FOR THE AUTO START/STOP SERVICE, THE SERVICE STOPPED WORKING AND LIGHT CAME ON ENGINE. COULD NOT START CAR UNTIL 3RD ATTEMPT. HAPPENED TWO TIES AFTER ENGINE SHUT OFF. BROUGHT TO DEALER, AUX BATTERY HAS 0 CHARGE AND A CELL IN MAIN BATTERY IS NOW BAD. READING SEVERAL FORUMS THIS HAS BEEN COMMON AFTER RECALL EVEN THOUGH IT SHOULD NOT HAVE AFFECTED IT. $189 FOR DIAGNOSTIC AND $642 TO FIX, NOT COVERED BY WARRANTY
Corrective Action:
2 MONTHS AFTER RECALL FOR THE AUTO START/STOP SERVICE, THE SERVICE STOPPED WORKING AND LIGHT CAME ON ENGINE. COULD NOT START CAR UNTIL 3RD ATTEMPT. HAPPENED TWO TIES AFTER ENGINE SHUT OFF. BROUGHT TO DEALER, AUX BATTERY HAS 0 CHARGE AND A CELL IN MAIN BATTERY IS NOW BAD. READING SEVERAL FORUMS THIS HAS BEEN COMMON AFTER RECALL EVEN THOUGH IT SHOULD NOT HAVE AFFECTED IT. $189 FOR DIAGNOSTIC AND $642 TO FIX, NOT COVERED BY WARRANTY
Additional Notes:
2 MONTHS AFTER RECALL FOR THE AUTO START/STOP SERVICE, THE SERVICE STOPPED WORKING AND LIGHT CAME ON ENGINE. COULD NOT START CAR UNTIL 3RD ATTEMPT. HAPPENED TWO TIES AFTER ENGINE SHUT OFF. BROUGHT TO DEALER, AUX BATTERY HAS 0 CHARGE AND A CELL IN MAIN BATTERY IS NOW BAD. READING SEVERAL FORUMS THIS HAS BEEN COMMON AFTER RECALL EVEN THOUGH IT SHOULD NOT HAVE AFFECTED IT. $189 FOR DIAGNOSTIC AND $642 TO FIX, NOT COVERED BY WARRANTY
Mfg Campaign: 11277705
Recall Date: Nov 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
COULDN'T START MY CAR IN THE MORNING, GOT A JUMP AND IT STARTED,(THIS IS THE THIRD BATTERY I HAVE HAD WITH THIS VEHICLE AND IT'S ONLY A 2017) AFTER DRIVING OUT OF MY NEIGHBORHOOD IT SHUT DOWN, NO LIGHTS, COULDN'T PUT INTO PARK OR NEUTRAL AND COULDN'T OPEN THE DOORS...
Corrective Action:
COULDN'T START MY CAR IN THE MORNING, GOT A JUMP AND IT STARTED,(THIS IS THE THIRD BATTERY I HAVE HAD WITH THIS VEHICLE AND IT'S ONLY A 2017) AFTER DRIVING OUT OF MY NEIGHBORHOOD IT SHUT DOWN, NO LIGHTS, COULDN'T PUT INTO PARK OR NEUTRAL AND COULDN'T OPEN THE DOORS...
Additional Notes:
COULDN'T START MY CAR IN THE MORNING, GOT A JUMP AND IT STARTED,(THIS IS THE THIRD BATTERY I HAVE HAD WITH THIS VEHICLE AND IT'S ONLY A 2017) AFTER DRIVING OUT OF MY NEIGHBORHOOD IT SHUT DOWN, NO LIGHTS, COULDN'T PUT INTO PARK OR NEUTRAL AND COULDN'T OPEN THE DOORS...
Mfg Campaign: 11277579
Recall Date: Nov 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
IN THE PAST WEEK ON 3 SEPARATE DAYS, WHEN MAKING A SLOW TURN ON A CITY STREET, THE CAR WILL NOT ACCELERATE FOR SEVERAL SECONDS AND THEN SUDDENLY SLAMS VERY HARD INTO GEAR. IT CAUSED MY CHILDREN TO SCREAM WHEN IT HAPPENS BECAUSE IT'S SO JARRING. THIS IS EXTREMELY DANGEROUS, AS THE PERSON BEHIND ME ALMOST REAR ENDED ME EACH TIME WHEN THIS HAPPENS! IT IS A VERY SCARY EXPERIENCE AND SHOULD NOT BE HAPPENING ON A 2 YEAR OLD CAR WITH ONLY 15K MILES! I'M AFRAID TO DRIVE IT NOW. I'M BRINGING IT IN TO THE DEALER NEXT WEEK BUT I'VE ALREADY READ OF PEOPLE WITH SIMILAR EXPERIENCES AND THE DEALER SAYING "SORRY WE CAN'T RECREATE IT SO DON'T KNOW WHAT'S GOING ON". CHRYSLER NEEDS TO LOOK INTO THIS ISSUE ASAP. IT'S A VERY SCARY AND DANGEROUS SITUATION THAT SHOULD NOT BE HAPPENING ON A NEW CAR!
Corrective Action:
IN THE PAST WEEK ON 3 SEPARATE DAYS, WHEN MAKING A SLOW TURN ON A CITY STREET, THE CAR WILL NOT ACCELERATE FOR SEVERAL SECONDS AND THEN SUDDENLY SLAMS VERY HARD INTO GEAR. IT CAUSED MY CHILDREN TO SCREAM WHEN IT HAPPENS BECAUSE IT'S SO JARRING. THIS IS EXTREMELY DANGEROUS, AS THE PERSON BEHIND ME ALMOST REAR ENDED ME EACH TIME WHEN THIS HAPPENS! IT IS A VERY SCARY EXPERIENCE AND SHOULD NOT BE HAPPENING ON A 2 YEAR OLD CAR WITH ONLY 15K MILES! I'M AFRAID TO DRIVE IT NOW. I'M BRINGING IT IN TO THE DEALER NEXT WEEK BUT I'VE ALREADY READ OF PEOPLE WITH SIMILAR EXPERIENCES AND THE DEALER SAYING "SORRY WE CAN'T RECREATE IT SO DON'T KNOW WHAT'S GOING ON". CHRYSLER NEEDS TO LOOK INTO THIS ISSUE ASAP. IT'S A VERY SCARY AND DANGEROUS SITUATION THAT SHOULD NOT BE HAPPENING ON A NEW CAR!
Additional Notes:
IN THE PAST WEEK ON 3 SEPARATE DAYS, WHEN MAKING A SLOW TURN ON A CITY STREET, THE CAR WILL NOT ACCELERATE FOR SEVERAL SECONDS AND THEN SUDDENLY SLAMS VERY HARD INTO GEAR. IT CAUSED MY CHILDREN TO SCREAM WHEN IT HAPPENS BECAUSE IT'S SO JARRING. THIS IS EXTREMELY DANGEROUS, AS THE PERSON BEHIND ME ALMOST REAR ENDED ME EACH TIME WHEN THIS HAPPENS! IT IS A VERY SCARY EXPERIENCE AND SHOULD NOT BE HAPPENING ON A 2 YEAR OLD CAR WITH ONLY 15K MILES! I'M AFRAID TO DRIVE IT NOW. I'M BRINGING IT IN TO THE DEALER NEXT WEEK BUT I'VE ALREADY READ OF PEOPLE WITH SIMILAR EXPERIENCES AND THE DEALER SAYING "SORRY WE CAN'T RECREATE IT SO DON'T KNOW WHAT'S GOING ON". CHRYSLER NEEDS TO LOOK INTO THIS ISSUE ASAP. IT'S A VERY SCARY AND DANGEROUS SITUATION THAT SHOULD NOT BE HAPPENING ON A NEW CAR!
Mfg Campaign: 11277269
Recall Date: Oct 31, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN I WAS DRIVING THE CAR I NOTICES THAT THE MONITOR SCREEN DIDNT TURN ON FOR 10 SECONDS AFTER I STARTED THE CAR. THE BACKUP CAMERA WAS BLURRY AND THE AUTO START STOP SYSTEM STOPPED WORKING ALL TOGETHER. THE NEXT MORNING WHEN I WENT TO START CAR THE ENGINE WOULDNT START. THE SCREEN CAME ON THE LIGHT CAME ON BUT THE ENGINE DIDNT START. I HAD TO GET THE CAR TOWED TO THE DEALERSHIP AND THE CAR WOULDNT ROLL WHEN IT WAS PUT ON NEUTRAL. I AM BEING TOLD THERE MIGHT BE PROBLEMS WITH THE WIRING AND ELECTRICITY. I SAW THERE WAS A RECALL ABOUT THIS BUT MY CAR DIDNT HAVE A RECALL. THE DEALERSHIP IS GOING TO CHARGE ME INSANE AMOUNT OF MONEY TO GET THIS FIXED. I'VE ONLY HAD THIS CAR FOR A YEAR AND A HALF AND I BOUGHT IT TO THE SERVICE SHOP FOR MORE THAN I COULD COUNT. THIS IS SUPPOSED TO BE A NEW CAR WITH MINIMAL TO NO PROBLEMS. IM STARTING TO GET DISAPPOINTED.
Corrective Action:
WHEN I WAS DRIVING THE CAR I NOTICES THAT THE MONITOR SCREEN DIDNT TURN ON FOR 10 SECONDS AFTER I STARTED THE CAR. THE BACKUP CAMERA WAS BLURRY AND THE AUTO START STOP SYSTEM STOPPED WORKING ALL TOGETHER. THE NEXT MORNING WHEN I WENT TO START CAR THE ENGINE WOULDNT START. THE SCREEN CAME ON THE LIGHT CAME ON BUT THE ENGINE DIDNT START. I HAD TO GET THE CAR TOWED TO THE DEALERSHIP AND THE CAR WOULDNT ROLL WHEN IT WAS PUT ON NEUTRAL. I AM BEING TOLD THERE MIGHT BE PROBLEMS WITH THE WIRING AND ELECTRICITY. I SAW THERE WAS A RECALL ABOUT THIS BUT MY CAR DIDNT HAVE A RECALL. THE DEALERSHIP IS GOING TO CHARGE ME INSANE AMOUNT OF MONEY TO GET THIS FIXED. I'VE ONLY HAD THIS CAR FOR A YEAR AND A HALF AND I BOUGHT IT TO THE SERVICE SHOP FOR MORE THAN I COULD COUNT. THIS IS SUPPOSED TO BE A NEW CAR WITH MINIMAL TO NO PROBLEMS. IM STARTING TO GET DISAPPOINTED.
Additional Notes:
WHEN I WAS DRIVING THE CAR I NOTICES THAT THE MONITOR SCREEN DIDNT TURN ON FOR 10 SECONDS AFTER I STARTED THE CAR. THE BACKUP CAMERA WAS BLURRY AND THE AUTO START STOP SYSTEM STOPPED WORKING ALL TOGETHER. THE NEXT MORNING WHEN I WENT TO START CAR THE ENGINE WOULDNT START. THE SCREEN CAME ON THE LIGHT CAME ON BUT THE ENGINE DIDNT START. I HAD TO GET THE CAR TOWED TO THE DEALERSHIP AND THE CAR WOULDNT ROLL WHEN IT WAS PUT ON NEUTRAL. I AM BEING TOLD THERE MIGHT BE PROBLEMS WITH THE WIRING AND ELECTRICITY. I SAW THERE WAS A RECALL ABOUT THIS BUT MY CAR DIDNT HAVE A RECALL. THE DEALERSHIP IS GOING TO CHARGE ME INSANE AMOUNT OF MONEY TO GET THIS FIXED. I'VE ONLY HAD THIS CAR FOR A YEAR AND A HALF AND I BOUGHT IT TO THE SERVICE SHOP FOR MORE THAN I COULD COUNT. THIS IS SUPPOSED TO BE A NEW CAR WITH MINIMAL TO NO PROBLEMS. IM STARTING TO GET DISAPPOINTED.
Mfg Campaign: 11277220
Recall Date: Oct 30, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING MY 4 YEAR OLD SON THE OTHER DAY THE VEHICLE JUST SHUT OFF AND IT FLASHED "TURN TO P (PARK) TO START ENGINE"- THIS FREAKED MY ENTIRE FAMILY OUT. I DO NOT FEEL COMFORTABLE DRIVING THIS VEHICLE ANYMORE.I AM UP TO DATE ON ALL MY MAINTENANCE AND RECALLS. I HAVE ALSO BEEN EXPERIENCING A "BUCKING" WHEN YOU TURN THE VEHICLE AND ACCELERATE. IT IS AS IF THE TRANSMISSION IS SLIPPING. I AM SO FRUSTRATED AND FEEL LIKE I WASTED $36K OF MY HARD EARNED MONEY.
Corrective Action:
WHILE DRIVING MY 4 YEAR OLD SON THE OTHER DAY THE VEHICLE JUST SHUT OFF AND IT FLASHED "TURN TO P (PARK) TO START ENGINE"- THIS FREAKED MY ENTIRE FAMILY OUT. I DO NOT FEEL COMFORTABLE DRIVING THIS VEHICLE ANYMORE.I AM UP TO DATE ON ALL MY MAINTENANCE AND RECALLS. I HAVE ALSO BEEN EXPERIENCING A "BUCKING" WHEN YOU TURN THE VEHICLE AND ACCELERATE. IT IS AS IF THE TRANSMISSION IS SLIPPING. I AM SO FRUSTRATED AND FEEL LIKE I WASTED $36K OF MY HARD EARNED MONEY.
Additional Notes:
WHILE DRIVING MY 4 YEAR OLD SON THE OTHER DAY THE VEHICLE JUST SHUT OFF AND IT FLASHED "TURN TO P (PARK) TO START ENGINE"- THIS FREAKED MY ENTIRE FAMILY OUT. I DO NOT FEEL COMFORTABLE DRIVING THIS VEHICLE ANYMORE.I AM UP TO DATE ON ALL MY MAINTENANCE AND RECALLS. I HAVE ALSO BEEN EXPERIENCING A "BUCKING" WHEN YOU TURN THE VEHICLE AND ACCELERATE. IT IS AS IF THE TRANSMISSION IS SLIPPING. I AM SO FRUSTRATED AND FEEL LIKE I WASTED $36K OF MY HARD EARNED MONEY.
Mfg Campaign: 11271561
Recall Date: Oct 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING MY 4 YEAR OLD SON THE OTHER DAY THE VEHICLE JUST SHUT OFF AND IT FLASHED "TURN TO P (PARK) TO START ENGINE"- THIS FREAKED MY ENTIRE FAMILY OUT. I DO NOT FEEL COMFORTABLE DRIVING THIS VEHICLE ANYMORE.I AM UP TO DATE ON ALL MY MAINTENANCE AND RECALLS. I HAVE ALSO BEEN EXPERIENCING A "BUCKING" WHEN YOU TURN THE VEHICLE AND ACCELERATE. IT IS AS IF THE TRANSMISSION IS SLIPPING. I AM SO FRUSTRATED AND FEEL LIKE I WASTED $36K OF MY HARD EARNED MONEY.
Corrective Action:
WHILE DRIVING MY 4 YEAR OLD SON THE OTHER DAY THE VEHICLE JUST SHUT OFF AND IT FLASHED "TURN TO P (PARK) TO START ENGINE"- THIS FREAKED MY ENTIRE FAMILY OUT. I DO NOT FEEL COMFORTABLE DRIVING THIS VEHICLE ANYMORE.I AM UP TO DATE ON ALL MY MAINTENANCE AND RECALLS. I HAVE ALSO BEEN EXPERIENCING A "BUCKING" WHEN YOU TURN THE VEHICLE AND ACCELERATE. IT IS AS IF THE TRANSMISSION IS SLIPPING. I AM SO FRUSTRATED AND FEEL LIKE I WASTED $36K OF MY HARD EARNED MONEY.
Additional Notes:
WHILE DRIVING MY 4 YEAR OLD SON THE OTHER DAY THE VEHICLE JUST SHUT OFF AND IT FLASHED "TURN TO P (PARK) TO START ENGINE"- THIS FREAKED MY ENTIRE FAMILY OUT. I DO NOT FEEL COMFORTABLE DRIVING THIS VEHICLE ANYMORE.I AM UP TO DATE ON ALL MY MAINTENANCE AND RECALLS. I HAVE ALSO BEEN EXPERIENCING A "BUCKING" WHEN YOU TURN THE VEHICLE AND ACCELERATE. IT IS AS IF THE TRANSMISSION IS SLIPPING. I AM SO FRUSTRATED AND FEEL LIKE I WASTED $36K OF MY HARD EARNED MONEY.
Mfg Campaign: 11271561
Recall Date: Oct 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE START/STOP ICON APPEARED ON THE DASH AND ALERTED THAT THE SYSTEM IS NOT WORKING. IT WAS TAKEN INTO DEALERSHIP WHERE THEY SAID THE AUXILIARY BATTERY WAS DEAD. AUXILIARY BATTERY WAS REPLACED BUT LIGHT DID NOT GO OFF. TAKEN BACK INTO DEALERSHIP AND WAS TOLD THAT IT TAKES TIME FOR IT TO CHARGE AND ALERT SHOULD GO OFF AFTER DRIVING. ALERT DID NOT GO OFF AND WAS TAKEN BACK TO DEALERSHIP WHERE THEY SAID THAT THE BATTERY SYSTEM IS NOT CHARGING. HAD TO RESCHEDULE ANOTHER DIAGNOSTIC APPOINTMENT FOR NEXT WEEK AS THEY DID NOT HAVE TIME TO FIX IT. NONE OF THIS COVERED UNDER WARRANTY AS 2017 PACIFICA HAS 45,000 MILES. ALSO ALERTED THE DEALERSHIP ABOUT THE 'HARD STOP' JERKING THAT OCCURS AT SHIFT CHANGE AROUND 15-20 MPH INTERMITTENTLY. THEY SAID THAT THIS COULD NOT BE INVESTIGATED DUE TO THE AUXILIARY BATTERY NOT FUNCTIONING.
Corrective Action:
THE START/STOP ICON APPEARED ON THE DASH AND ALERTED THAT THE SYSTEM IS NOT WORKING. IT WAS TAKEN INTO DEALERSHIP WHERE THEY SAID THE AUXILIARY BATTERY WAS DEAD. AUXILIARY BATTERY WAS REPLACED BUT LIGHT DID NOT GO OFF. TAKEN BACK INTO DEALERSHIP AND WAS TOLD THAT IT TAKES TIME FOR IT TO CHARGE AND ALERT SHOULD GO OFF AFTER DRIVING. ALERT DID NOT GO OFF AND WAS TAKEN BACK TO DEALERSHIP WHERE THEY SAID THAT THE BATTERY SYSTEM IS NOT CHARGING. HAD TO RESCHEDULE ANOTHER DIAGNOSTIC APPOINTMENT FOR NEXT WEEK AS THEY DID NOT HAVE TIME TO FIX IT. NONE OF THIS COVERED UNDER WARRANTY AS 2017 PACIFICA HAS 45,000 MILES. ALSO ALERTED THE DEALERSHIP ABOUT THE 'HARD STOP' JERKING THAT OCCURS AT SHIFT CHANGE AROUND 15-20 MPH INTERMITTENTLY. THEY SAID THAT THIS COULD NOT BE INVESTIGATED DUE TO THE AUXILIARY BATTERY NOT FUNCTIONING.
Additional Notes:
THE START/STOP ICON APPEARED ON THE DASH AND ALERTED THAT THE SYSTEM IS NOT WORKING. IT WAS TAKEN INTO DEALERSHIP WHERE THEY SAID THE AUXILIARY BATTERY WAS DEAD. AUXILIARY BATTERY WAS REPLACED BUT LIGHT DID NOT GO OFF. TAKEN BACK INTO DEALERSHIP AND WAS TOLD THAT IT TAKES TIME FOR IT TO CHARGE AND ALERT SHOULD GO OFF AFTER DRIVING. ALERT DID NOT GO OFF AND WAS TAKEN BACK TO DEALERSHIP WHERE THEY SAID THAT THE BATTERY SYSTEM IS NOT CHARGING. HAD TO RESCHEDULE ANOTHER DIAGNOSTIC APPOINTMENT FOR NEXT WEEK AS THEY DID NOT HAVE TIME TO FIX IT. NONE OF THIS COVERED UNDER WARRANTY AS 2017 PACIFICA HAS 45,000 MILES. ALSO ALERTED THE DEALERSHIP ABOUT THE 'HARD STOP' JERKING THAT OCCURS AT SHIFT CHANGE AROUND 15-20 MPH INTERMITTENTLY. THEY SAID THAT THIS COULD NOT BE INVESTIGATED DUE TO THE AUXILIARY BATTERY NOT FUNCTIONING.
Mfg Campaign: 11271160
Recall Date: Oct 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE START/STOP ICON APPEARED ON THE DASH AND ALERTED THAT THE SYSTEM IS NOT WORKING. IT WAS TAKEN INTO DEALERSHIP WHERE THEY SAID THE AUXILIARY BATTERY WAS DEAD. AUXILIARY BATTERY WAS REPLACED BUT LIGHT DID NOT GO OFF. TAKEN BACK INTO DEALERSHIP AND WAS TOLD THAT IT TAKES TIME FOR IT TO CHARGE AND ALERT SHOULD GO OFF AFTER DRIVING. ALERT DID NOT GO OFF AND WAS TAKEN BACK TO DEALERSHIP WHERE THEY SAID THAT THE BATTERY SYSTEM IS NOT CHARGING. HAD TO RESCHEDULE ANOTHER DIAGNOSTIC APPOINTMENT FOR NEXT WEEK AS THEY DID NOT HAVE TIME TO FIX IT. NONE OF THIS COVERED UNDER WARRANTY AS 2017 PACIFICA HAS 45,000 MILES. ALSO ALERTED THE DEALERSHIP ABOUT THE 'HARD STOP' JERKING THAT OCCURS AT SHIFT CHANGE AROUND 15-20 MPH INTERMITTENTLY. THEY SAID THAT THIS COULD NOT BE INVESTIGATED DUE TO THE AUXILIARY BATTERY NOT FUNCTIONING.
Corrective Action:
THE START/STOP ICON APPEARED ON THE DASH AND ALERTED THAT THE SYSTEM IS NOT WORKING. IT WAS TAKEN INTO DEALERSHIP WHERE THEY SAID THE AUXILIARY BATTERY WAS DEAD. AUXILIARY BATTERY WAS REPLACED BUT LIGHT DID NOT GO OFF. TAKEN BACK INTO DEALERSHIP AND WAS TOLD THAT IT TAKES TIME FOR IT TO CHARGE AND ALERT SHOULD GO OFF AFTER DRIVING. ALERT DID NOT GO OFF AND WAS TAKEN BACK TO DEALERSHIP WHERE THEY SAID THAT THE BATTERY SYSTEM IS NOT CHARGING. HAD TO RESCHEDULE ANOTHER DIAGNOSTIC APPOINTMENT FOR NEXT WEEK AS THEY DID NOT HAVE TIME TO FIX IT. NONE OF THIS COVERED UNDER WARRANTY AS 2017 PACIFICA HAS 45,000 MILES. ALSO ALERTED THE DEALERSHIP ABOUT THE 'HARD STOP' JERKING THAT OCCURS AT SHIFT CHANGE AROUND 15-20 MPH INTERMITTENTLY. THEY SAID THAT THIS COULD NOT BE INVESTIGATED DUE TO THE AUXILIARY BATTERY NOT FUNCTIONING.
Additional Notes:
THE START/STOP ICON APPEARED ON THE DASH AND ALERTED THAT THE SYSTEM IS NOT WORKING. IT WAS TAKEN INTO DEALERSHIP WHERE THEY SAID THE AUXILIARY BATTERY WAS DEAD. AUXILIARY BATTERY WAS REPLACED BUT LIGHT DID NOT GO OFF. TAKEN BACK INTO DEALERSHIP AND WAS TOLD THAT IT TAKES TIME FOR IT TO CHARGE AND ALERT SHOULD GO OFF AFTER DRIVING. ALERT DID NOT GO OFF AND WAS TAKEN BACK TO DEALERSHIP WHERE THEY SAID THAT THE BATTERY SYSTEM IS NOT CHARGING. HAD TO RESCHEDULE ANOTHER DIAGNOSTIC APPOINTMENT FOR NEXT WEEK AS THEY DID NOT HAVE TIME TO FIX IT. NONE OF THIS COVERED UNDER WARRANTY AS 2017 PACIFICA HAS 45,000 MILES. ALSO ALERTED THE DEALERSHIP ABOUT THE 'HARD STOP' JERKING THAT OCCURS AT SHIFT CHANGE AROUND 15-20 MPH INTERMITTENTLY. THEY SAID THAT THIS COULD NOT BE INVESTIGATED DUE TO THE AUXILIARY BATTERY NOT FUNCTIONING.
Mfg Campaign: 11271160
Recall Date: Oct 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
THE STEERING IS LOOSE. WHILE TURNING THERE IS A KNOCK, TURNING INTO A PARKING SPACE OR BACKING OUT OF A DRIVE WAY, WHILE IN PARK AND TURNING THE STEERING WHEEL. I TOOK MY VAN IN 1 AND A HALF WEEKS AFTER MY WARRANTY EXPIRED AND THEY SAID I NEEDED A NEW RACK AND PINION WHICH WAS GOING TO BE OVER $4000,00! THE DEALERSHIP ADVISED ME TO CALL CHRYSLER TO SEE IF THEY WOULD COVER IT, THEY DID NOT. AFTER FURTHER RESEARCH, IT IS SHOWN THAT IF A RACK AND PINION IS BAD, THE FRONT END COULD FALL APART AT ANY TIME. I ONLY HAVE 36K MILES ON MY VAN THAT IS 2 YEARS OLD. THAT IS RIDICULOUS TO ME, AND THIS IS A SAFETY CONCERN. ESPECIALLY IN A FAMILY VEHICLE SUCH AS A VAN.
Corrective Action:
THE STEERING IS LOOSE. WHILE TURNING THERE IS A KNOCK, TURNING INTO A PARKING SPACE OR BACKING OUT OF A DRIVE WAY, WHILE IN PARK AND TURNING THE STEERING WHEEL. I TOOK MY VAN IN 1 AND A HALF WEEKS AFTER MY WARRANTY EXPIRED AND THEY SAID I NEEDED A NEW RACK AND PINION WHICH WAS GOING TO BE OVER $4000,00! THE DEALERSHIP ADVISED ME TO CALL CHRYSLER TO SEE IF THEY WOULD COVER IT, THEY DID NOT. AFTER FURTHER RESEARCH, IT IS SHOWN THAT IF A RACK AND PINION IS BAD, THE FRONT END COULD FALL APART AT ANY TIME. I ONLY HAVE 36K MILES ON MY VAN THAT IS 2 YEARS OLD. THAT IS RIDICULOUS TO ME, AND THIS IS A SAFETY CONCERN. ESPECIALLY IN A FAMILY VEHICLE SUCH AS A VAN.
Additional Notes:
THE STEERING IS LOOSE. WHILE TURNING THERE IS A KNOCK, TURNING INTO A PARKING SPACE OR BACKING OUT OF A DRIVE WAY, WHILE IN PARK AND TURNING THE STEERING WHEEL. I TOOK MY VAN IN 1 AND A HALF WEEKS AFTER MY WARRANTY EXPIRED AND THEY SAID I NEEDED A NEW RACK AND PINION WHICH WAS GOING TO BE OVER $4000,00! THE DEALERSHIP ADVISED ME TO CALL CHRYSLER TO SEE IF THEY WOULD COVER IT, THEY DID NOT. AFTER FURTHER RESEARCH, IT IS SHOWN THAT IF A RACK AND PINION IS BAD, THE FRONT END COULD FALL APART AT ANY TIME. I ONLY HAVE 36K MILES ON MY VAN THAT IS 2 YEARS OLD. THAT IS RIDICULOUS TO ME, AND THIS IS A SAFETY CONCERN. ESPECIALLY IN A FAMILY VEHICLE SUCH AS A VAN.
Mfg Campaign: 11271248
Recall Date: Oct 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY 2017 PACIFICA HAS HAD MANY ELECTRICAL PROBLEMS WITH THE WINDOWS, SUNROOF, SLIDING DOORS, NAVIGATION, ELECTRONIC SCREEN, AND REAR HATCH WHICH HAVE BEEN REPAIRED EXCEPT FOR THE PASSENGER WINDOW & SUNROOF. BUT THE PROBLEM THAT I HAVE TOLD THE DEALERSHIP ABOUT REPEATEDLY AND THEY SAY THEY CAN NEVER RECREATE IS THAT THE CAR DOESN'T ACCELERATE OFTEN TIMES UNTIL AFTER THE CAR GLIDES INTO THE INTERSECTION, AND WHEN IT DOES IT LURCHES FORWARD. I DRIVE CAUTIOUSLY BECAUSE I KNOW I AM AT RISK OF GETTING HIT IF THE ENGINE DOESN'T KICK IN THE NEXT TIME I TURN IN FRONT OF ONCOMING TRAFFIC! THIS HAS BEEN GOING ON SINCE I BOUGHT THE CAR.
Corrective Action:
MY 2017 PACIFICA HAS HAD MANY ELECTRICAL PROBLEMS WITH THE WINDOWS, SUNROOF, SLIDING DOORS, NAVIGATION, ELECTRONIC SCREEN, AND REAR HATCH WHICH HAVE BEEN REPAIRED EXCEPT FOR THE PASSENGER WINDOW & SUNROOF. BUT THE PROBLEM THAT I HAVE TOLD THE DEALERSHIP ABOUT REPEATEDLY AND THEY SAY THEY CAN NEVER RECREATE IS THAT THE CAR DOESN'T ACCELERATE OFTEN TIMES UNTIL AFTER THE CAR GLIDES INTO THE INTERSECTION, AND WHEN IT DOES IT LURCHES FORWARD. I DRIVE CAUTIOUSLY BECAUSE I KNOW I AM AT RISK OF GETTING HIT IF THE ENGINE DOESN'T KICK IN THE NEXT TIME I TURN IN FRONT OF ONCOMING TRAFFIC! THIS HAS BEEN GOING ON SINCE I BOUGHT THE CAR.
Additional Notes:
MY 2017 PACIFICA HAS HAD MANY ELECTRICAL PROBLEMS WITH THE WINDOWS, SUNROOF, SLIDING DOORS, NAVIGATION, ELECTRONIC SCREEN, AND REAR HATCH WHICH HAVE BEEN REPAIRED EXCEPT FOR THE PASSENGER WINDOW & SUNROOF. BUT THE PROBLEM THAT I HAVE TOLD THE DEALERSHIP ABOUT REPEATEDLY AND THEY SAY THEY CAN NEVER RECREATE IS THAT THE CAR DOESN'T ACCELERATE OFTEN TIMES UNTIL AFTER THE CAR GLIDES INTO THE INTERSECTION, AND WHEN IT DOES IT LURCHES FORWARD. I DRIVE CAUTIOUSLY BECAUSE I KNOW I AM AT RISK OF GETTING HIT IF THE ENGINE DOESN'T KICK IN THE NEXT TIME I TURN IN FRONT OF ONCOMING TRAFFIC! THIS HAS BEEN GOING ON SINCE I BOUGHT THE CAR.
Mfg Campaign: 11271065
Recall Date: Oct 25, 2019
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