Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Chrysler Pacifica vehicles equipped with a 3.6l engine. The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U01
Recall Date: Jan 11, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (VMI) is recalling certain 2017 Chrysler Pacifica lowered floor vehicles modified by VMI. The rear pinion bracket on both sides of the vehicle may crack, causing the axle not to be centered and the wheel to wobble.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PAC20170728
Recall Date: Jul 28, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage Mobility) is recalling certain 2017 Chrysler Pacifica lowered floor vans modified by Vantage Mobility for wheelchair accessibility. The affected vans have rear brake lines that might have been crossed during the modification. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Pac-20170525
Recall Date: May 25, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Pacifica vehicles manufactured February 22, 2016, through April 28, 2016. The center overhead seat belt stow clip may fracture and prevent use of the seat belt in the third-row and/or second-row center passenger seat (if so equipped).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S42
Recall Date: Jun 30, 2016
Consumer Complaints
2.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. ALSO, THE VEHICLE MADE A HARD SHIFT WHILE THE CONTACT ATTEMPTED TO DEPRESS THE ACCELERATOR PEDAL. THE CONTACT RESTARTED THE VEHICLE AND DROVE TO LARRY H. MILLER CHRYSLER JEEP DODGE RAM ALBUQUERQUE (8528 LOMAS BLVD NE, ALBUQUERQUE, NM 87110, 505-404-0108) TO BE DIAGNOSED, BUT A FAULT CODE COULD NOT BE RETRIEVED. THE CONTACT WAS INFORMED THAT A SOFTWARE UPDATE WAS PERFORMED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. ALSO, THE VEHICLE MADE A HARD SHIFT WHILE THE CONTACT ATTEMPTED TO DEPRESS THE ACCELERATOR PEDAL. THE CONTACT RESTARTED THE VEHICLE AND DROVE TO LARRY H. MILLER CHRYSLER JEEP DODGE RAM ALBUQUERQUE (8528 LOMAS BLVD NE, ALBUQUERQUE, NM 87110, 505-404-0108) TO BE DIAGNOSED, BUT A FAULT CODE COULD NOT BE RETRIEVED. THE CONTACT WAS INFORMED THAT A SOFTWARE UPDATE WAS PERFORMED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. ALSO, THE VEHICLE MADE A HARD SHIFT WHILE THE CONTACT ATTEMPTED TO DEPRESS THE ACCELERATOR PEDAL. THE CONTACT RESTARTED THE VEHICLE AND DROVE TO LARRY H. MILLER CHRYSLER JEEP DODGE RAM ALBUQUERQUE (8528 LOMAS BLVD NE, ALBUQUERQUE, NM 87110, 505-404-0108) TO BE DIAGNOSED, BUT A FAULT CODE COULD NOT BE RETRIEVED. THE CONTACT WAS INFORMED THAT A SOFTWARE UPDATE WAS PERFORMED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS UNKNOWN.
Mfg Campaign: 11265467
Recall Date: Oct 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I TOOK MY VEHICLE IN FOR AN OIL CHANGE AND WORK UP ON SEPTEMBER 19, 2019. I WAS REPORTING ROUGH TRANSMISSION WHEN SWITCHING GEARS BUT OTHER THAN THAT EVERYTHING WAS FINE. THEY RAN UPDATES ON MY CRUISE CONTROL AND THE LIKE AND OFF WE WENT. THE FOLLOWING DAY I WAS DRIVING IN A FLAT AREA OUT OF STATE WITH MY CRUISE CONTROL SET AT 70. I WAS PULLED OVER FOR A SPEEDING TICKET WHERE THE DEPUTY REPORTED I WAS GOING NOT 70 BUT 84 MPH!! IN THE COURSE OF THE 13 HOUR DRIVE WE NOTICED THAT THE TRANSMISSION WAS STILL ROUGH AND THE ENGINE WAS REVVING FOR NO APPARENT REASON. UPON RETURNING HOME, ON SEPTEMBER 24TH, I WAS TAKING MY DAUGHTER TO A DOCTORS APPOINTMENT WHERE I WAS AGAIN STOPPED FOR SPEEDING. THE TROOPER SAID I WAS GOING 55 IN A 45 WHEN I AGAIN HAD MY CRUISE CONTROL SET. I AM NOW THINKING THE FIRST TICKET WAS A WARNING AND NOT A FLUKE SO I PARKED MY VAN UNTIL MY HUSBAND WAS ABLE TO FOLLOW ME HOME TO MAKE SURE EVERYTHING WAS WORKING PROPERLY. ON THE DRIVE HOME, AGAIN A LEVEL SURFACE, I HAD THE CRUISE CONTROL SET AND NOTICED THE VAN HAD ACCELERATED TO 55 MPH! I HAVE CAUGHT IT ON ONE OTHER OCCASION AT 10-12 MPH OVER WHERE THE CRUISE WAS SET AND MANAGED TO GET A PICTURE OF THE DASH WERE IT CAN CLEARLY BE SEEN THE ENGINE IS REVVING AND THE CRUISE CONTROL DOES NOT MATCH THE SPEEDOMETER.
Corrective Action:
I TOOK MY VEHICLE IN FOR AN OIL CHANGE AND WORK UP ON SEPTEMBER 19, 2019. I WAS REPORTING ROUGH TRANSMISSION WHEN SWITCHING GEARS BUT OTHER THAN THAT EVERYTHING WAS FINE. THEY RAN UPDATES ON MY CRUISE CONTROL AND THE LIKE AND OFF WE WENT. THE FOLLOWING DAY I WAS DRIVING IN A FLAT AREA OUT OF STATE WITH MY CRUISE CONTROL SET AT 70. I WAS PULLED OVER FOR A SPEEDING TICKET WHERE THE DEPUTY REPORTED I WAS GOING NOT 70 BUT 84 MPH!! IN THE COURSE OF THE 13 HOUR DRIVE WE NOTICED THAT THE TRANSMISSION WAS STILL ROUGH AND THE ENGINE WAS REVVING FOR NO APPARENT REASON. UPON RETURNING HOME, ON SEPTEMBER 24TH, I WAS TAKING MY DAUGHTER TO A DOCTORS APPOINTMENT WHERE I WAS AGAIN STOPPED FOR SPEEDING. THE TROOPER SAID I WAS GOING 55 IN A 45 WHEN I AGAIN HAD MY CRUISE CONTROL SET. I AM NOW THINKING THE FIRST TICKET WAS A WARNING AND NOT A FLUKE SO I PARKED MY VAN UNTIL MY HUSBAND WAS ABLE TO FOLLOW ME HOME TO MAKE SURE EVERYTHING WAS WORKING PROPERLY. ON THE DRIVE HOME, AGAIN A LEVEL SURFACE, I HAD THE CRUISE CONTROL SET AND NOTICED THE VAN HAD ACCELERATED TO 55 MPH! I HAVE CAUGHT IT ON ONE OTHER OCCASION AT 10-12 MPH OVER WHERE THE CRUISE WAS SET AND MANAGED TO GET A PICTURE OF THE DASH WERE IT CAN CLEARLY BE SEEN THE ENGINE IS REVVING AND THE CRUISE CONTROL DOES NOT MATCH THE SPEEDOMETER.
Additional Notes:
I TOOK MY VEHICLE IN FOR AN OIL CHANGE AND WORK UP ON SEPTEMBER 19, 2019. I WAS REPORTING ROUGH TRANSMISSION WHEN SWITCHING GEARS BUT OTHER THAN THAT EVERYTHING WAS FINE. THEY RAN UPDATES ON MY CRUISE CONTROL AND THE LIKE AND OFF WE WENT. THE FOLLOWING DAY I WAS DRIVING IN A FLAT AREA OUT OF STATE WITH MY CRUISE CONTROL SET AT 70. I WAS PULLED OVER FOR A SPEEDING TICKET WHERE THE DEPUTY REPORTED I WAS GOING NOT 70 BUT 84 MPH!! IN THE COURSE OF THE 13 HOUR DRIVE WE NOTICED THAT THE TRANSMISSION WAS STILL ROUGH AND THE ENGINE WAS REVVING FOR NO APPARENT REASON. UPON RETURNING HOME, ON SEPTEMBER 24TH, I WAS TAKING MY DAUGHTER TO A DOCTORS APPOINTMENT WHERE I WAS AGAIN STOPPED FOR SPEEDING. THE TROOPER SAID I WAS GOING 55 IN A 45 WHEN I AGAIN HAD MY CRUISE CONTROL SET. I AM NOW THINKING THE FIRST TICKET WAS A WARNING AND NOT A FLUKE SO I PARKED MY VAN UNTIL MY HUSBAND WAS ABLE TO FOLLOW ME HOME TO MAKE SURE EVERYTHING WAS WORKING PROPERLY. ON THE DRIVE HOME, AGAIN A LEVEL SURFACE, I HAD THE CRUISE CONTROL SET AND NOTICED THE VAN HAD ACCELERATED TO 55 MPH! I HAVE CAUGHT IT ON ONE OTHER OCCASION AT 10-12 MPH OVER WHERE THE CRUISE WAS SET AND MANAGED TO GET A PICTURE OF THE DASH WERE IT CAN CLEARLY BE SEEN THE ENGINE IS REVVING AND THE CRUISE CONTROL DOES NOT MATCH THE SPEEDOMETER.
Mfg Campaign: 11265514
Recall Date: Oct 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN STARTING THE CAR THE ENGINE DOESN'T ALWAYS TURN OVER. WHEN THIS HAPPENS ALL THE SENSORS GO DOWN AND IT TELLS ME I AM NOT IN PARK. THE CAR WON'T TURN OFF OR ON AND MUST TRY IT MANY TIMES BEFORE ANYTHING ELSE WITH HAPPEN. IT SEEMS TO HAPPEN ON A COOLER MORNING
Corrective Action:
WHEN STARTING THE CAR THE ENGINE DOESN'T ALWAYS TURN OVER. WHEN THIS HAPPENS ALL THE SENSORS GO DOWN AND IT TELLS ME I AM NOT IN PARK. THE CAR WON'T TURN OFF OR ON AND MUST TRY IT MANY TIMES BEFORE ANYTHING ELSE WITH HAPPEN. IT SEEMS TO HAPPEN ON A COOLER MORNING
Additional Notes:
WHEN STARTING THE CAR THE ENGINE DOESN'T ALWAYS TURN OVER. WHEN THIS HAPPENS ALL THE SENSORS GO DOWN AND IT TELLS ME I AM NOT IN PARK. THE CAR WON'T TURN OFF OR ON AND MUST TRY IT MANY TIMES BEFORE ANYTHING ELSE WITH HAPPEN. IT SEEMS TO HAPPEN ON A COOLER MORNING
Mfg Campaign: 11259074
Recall Date: Sep 30, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHEN STARTING THE CAR THE ENGINE DOESN'T ALWAYS TURN OVER. WHEN THIS HAPPENS ALL THE SENSORS GO DOWN AND IT TELLS ME I AM NOT IN PARK. THE CAR WON'T TURN OFF OR ON AND MUST TRY IT MANY TIMES BEFORE ANYTHING ELSE WITH HAPPEN. IT SEEMS TO HAPPEN ON A COOLER MORNING
Corrective Action:
WHEN STARTING THE CAR THE ENGINE DOESN'T ALWAYS TURN OVER. WHEN THIS HAPPENS ALL THE SENSORS GO DOWN AND IT TELLS ME I AM NOT IN PARK. THE CAR WON'T TURN OFF OR ON AND MUST TRY IT MANY TIMES BEFORE ANYTHING ELSE WITH HAPPEN. IT SEEMS TO HAPPEN ON A COOLER MORNING
Additional Notes:
WHEN STARTING THE CAR THE ENGINE DOESN'T ALWAYS TURN OVER. WHEN THIS HAPPENS ALL THE SENSORS GO DOWN AND IT TELLS ME I AM NOT IN PARK. THE CAR WON'T TURN OFF OR ON AND MUST TRY IT MANY TIMES BEFORE ANYTHING ELSE WITH HAPPEN. IT SEEMS TO HAPPEN ON A COOLER MORNING
Mfg Campaign: 11259074
Recall Date: Sep 30, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE AUXILIARY BATTERY FAILED WHICH CAUSED MY START/STOP SYSTEM TO DISABLE WHICH IN TURN CAUSED MY ELECTRONIC STABILITY CONTROL DISABLE ALSO. I HAVE HAD THE CAR JUST OVER A YEAR WITH 55,000 MILES ON IT.
Corrective Action:
THE AUXILIARY BATTERY FAILED WHICH CAUSED MY START/STOP SYSTEM TO DISABLE WHICH IN TURN CAUSED MY ELECTRONIC STABILITY CONTROL DISABLE ALSO. I HAVE HAD THE CAR JUST OVER A YEAR WITH 55,000 MILES ON IT.
Additional Notes:
THE AUXILIARY BATTERY FAILED WHICH CAUSED MY START/STOP SYSTEM TO DISABLE WHICH IN TURN CAUSED MY ELECTRONIC STABILITY CONTROL DISABLE ALSO. I HAVE HAD THE CAR JUST OVER A YEAR WITH 55,000 MILES ON IT.
Mfg Campaign: 11258689
Recall Date: Sep 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHEN THE VEHICLE IS IN MOTION, IT FEELS LIKE THE TRANSMISSION SLIPS AND THE CAR WILL "BUCK". IT WILL SLOW SO HARD THAT IT FEELS LIKE I'VE BEEN REAR ENDED. THIS MOSTLY HAPPENS AT LOW SPEEDS. THE CAR WILL ALSO LOSE POWER AT LOW SPEEDS, SUCH AS ACCELERATING THROUGH A TURN. THE CAR WILL LOSE POWER, AND PRESSING HARDER ON THE GAS PEDAL DOESN'T DO ANYTHING. ITS A DANGEROUS SITUATION, AS SOMETIMES I'M TURNING INTO TRAFFIC AND THE CAR JUST WON'T RESPOND. I'VE TAKEN THE CAR BACK TO DEALER 3 DOCUMENTED TIMES, AND THEY KEEP TELLING ME ITS A SOFTWARE UPDATE THAT'S NEEDED. THEY SUPPOSEDLY DO THE SOFTWARE UPDATE, BUT THE PROBLEM PERSISTS. ITS NOT A SAFE CAR TO DRIVE.
Corrective Action:
WHEN THE VEHICLE IS IN MOTION, IT FEELS LIKE THE TRANSMISSION SLIPS AND THE CAR WILL "BUCK". IT WILL SLOW SO HARD THAT IT FEELS LIKE I'VE BEEN REAR ENDED. THIS MOSTLY HAPPENS AT LOW SPEEDS. THE CAR WILL ALSO LOSE POWER AT LOW SPEEDS, SUCH AS ACCELERATING THROUGH A TURN. THE CAR WILL LOSE POWER, AND PRESSING HARDER ON THE GAS PEDAL DOESN'T DO ANYTHING. ITS A DANGEROUS SITUATION, AS SOMETIMES I'M TURNING INTO TRAFFIC AND THE CAR JUST WON'T RESPOND. I'VE TAKEN THE CAR BACK TO DEALER 3 DOCUMENTED TIMES, AND THEY KEEP TELLING ME ITS A SOFTWARE UPDATE THAT'S NEEDED. THEY SUPPOSEDLY DO THE SOFTWARE UPDATE, BUT THE PROBLEM PERSISTS. ITS NOT A SAFE CAR TO DRIVE.
Additional Notes:
WHEN THE VEHICLE IS IN MOTION, IT FEELS LIKE THE TRANSMISSION SLIPS AND THE CAR WILL "BUCK". IT WILL SLOW SO HARD THAT IT FEELS LIKE I'VE BEEN REAR ENDED. THIS MOSTLY HAPPENS AT LOW SPEEDS. THE CAR WILL ALSO LOSE POWER AT LOW SPEEDS, SUCH AS ACCELERATING THROUGH A TURN. THE CAR WILL LOSE POWER, AND PRESSING HARDER ON THE GAS PEDAL DOESN'T DO ANYTHING. ITS A DANGEROUS SITUATION, AS SOMETIMES I'M TURNING INTO TRAFFIC AND THE CAR JUST WON'T RESPOND. I'VE TAKEN THE CAR BACK TO DEALER 3 DOCUMENTED TIMES, AND THEY KEEP TELLING ME ITS A SOFTWARE UPDATE THAT'S NEEDED. THEY SUPPOSEDLY DO THE SOFTWARE UPDATE, BUT THE PROBLEM PERSISTS. ITS NOT A SAFE CAR TO DRIVE.
Mfg Campaign: 11258158
Recall Date: Sep 25, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
MY HUSBAND WAS DRIVING MY 2017 CHRYSLER PACIFICA ON 9/9/2019 AROUND AN S TURN WHEN SUDDENLY THE VAN LOST ITS POWER STEERING. HE COULD NOT CONTROL THE VEHICLE THAT WAS TRAVELING APPROXIMATELY 30 MPH. HE COULDN'T BREAK AND THE VAN HIT A CURB WHICH CAUSED THE VEHICLE TO BLOW OUT BOTH DRIVER SIDE TIRES AND RIP THE DRIVERS FRONT STRUT APART. IN JUNE OF 2019 AFTER RECEIVING THE NOTICE OF RECALL V53, I TOOK MY VAN TO THE DEALERSHIP TO FIX THAT RECALL AND ANY OTHER RECALLS IT MAY HAVE. I WAITED APPROXIMATELY AND 1 HOUR AND 30 MINUTES WHILE MY VEHICLE WAS BEING FIXED. I WAS TOLD THAT ALL WERE COMPLETED AND WAS HANDED THE KEYS. RIGHT AFTER THE ACCIDENT I RECEIVED AN EMAIL ABOUT THE RECALL. I CALLED THE DEALERSHIP AND THEY TOLD ME THEY DIDN'T FIX RECALL NUMBER V53. I CONTACTED CHRYSLER ABOUT THE ACCIDENT AND THEY SENT AN INVESTIGATOR OUT TO INSPECT THE VAN. IN RETURN I RECEIVED A LETTER FROM FCA SAYING THAT THEY COULDN'T FIND ANY ISSUES. I FORMALLY BELIEVE A MALFUNCTION HAPPENED AT THE TIME OF THE ACCIDENT. OVER THE COURSE OF SEVERAL MONTHS SINCE OWNING THE VEHICLE IT HAD SHOWED SIGNS OF AN EXISTING PROBLEM WHICH WE MADE COMPLAINTS AT THE DEALERSHIP AND NOTHING WAS EVER FOUND. WHEN YOU COME TO A STOP OR SLOW DOWN TO COME TO A STOP/YIELD AND ACCELERATE THE VAN WOULD BUCK AND OR JERK AS IF IT WERE TO LOOSE POWER AND SHUT OFF. SOMETHING IS WRONG WITH THE VAN WHETHER IT'S RELATED TO RECALL V53 OR AN UN-IDENTIFIED PROBLEM.
Corrective Action:
MY HUSBAND WAS DRIVING MY 2017 CHRYSLER PACIFICA ON 9/9/2019 AROUND AN S TURN WHEN SUDDENLY THE VAN LOST ITS POWER STEERING. HE COULD NOT CONTROL THE VEHICLE THAT WAS TRAVELING APPROXIMATELY 30 MPH. HE COULDN'T BREAK AND THE VAN HIT A CURB WHICH CAUSED THE VEHICLE TO BLOW OUT BOTH DRIVER SIDE TIRES AND RIP THE DRIVERS FRONT STRUT APART. IN JUNE OF 2019 AFTER RECEIVING THE NOTICE OF RECALL V53, I TOOK MY VAN TO THE DEALERSHIP TO FIX THAT RECALL AND ANY OTHER RECALLS IT MAY HAVE. I WAITED APPROXIMATELY AND 1 HOUR AND 30 MINUTES WHILE MY VEHICLE WAS BEING FIXED. I WAS TOLD THAT ALL WERE COMPLETED AND WAS HANDED THE KEYS. RIGHT AFTER THE ACCIDENT I RECEIVED AN EMAIL ABOUT THE RECALL. I CALLED THE DEALERSHIP AND THEY TOLD ME THEY DIDN'T FIX RECALL NUMBER V53. I CONTACTED CHRYSLER ABOUT THE ACCIDENT AND THEY SENT AN INVESTIGATOR OUT TO INSPECT THE VAN. IN RETURN I RECEIVED A LETTER FROM FCA SAYING THAT THEY COULDN'T FIND ANY ISSUES. I FORMALLY BELIEVE A MALFUNCTION HAPPENED AT THE TIME OF THE ACCIDENT. OVER THE COURSE OF SEVERAL MONTHS SINCE OWNING THE VEHICLE IT HAD SHOWED SIGNS OF AN EXISTING PROBLEM WHICH WE MADE COMPLAINTS AT THE DEALERSHIP AND NOTHING WAS EVER FOUND. WHEN YOU COME TO A STOP OR SLOW DOWN TO COME TO A STOP/YIELD AND ACCELERATE THE VAN WOULD BUCK AND OR JERK AS IF IT WERE TO LOOSE POWER AND SHUT OFF. SOMETHING IS WRONG WITH THE VAN WHETHER IT'S RELATED TO RECALL V53 OR AN UN-IDENTIFIED PROBLEM.
Additional Notes:
MY HUSBAND WAS DRIVING MY 2017 CHRYSLER PACIFICA ON 9/9/2019 AROUND AN S TURN WHEN SUDDENLY THE VAN LOST ITS POWER STEERING. HE COULD NOT CONTROL THE VEHICLE THAT WAS TRAVELING APPROXIMATELY 30 MPH. HE COULDN'T BREAK AND THE VAN HIT A CURB WHICH CAUSED THE VEHICLE TO BLOW OUT BOTH DRIVER SIDE TIRES AND RIP THE DRIVERS FRONT STRUT APART. IN JUNE OF 2019 AFTER RECEIVING THE NOTICE OF RECALL V53, I TOOK MY VAN TO THE DEALERSHIP TO FIX THAT RECALL AND ANY OTHER RECALLS IT MAY HAVE. I WAITED APPROXIMATELY AND 1 HOUR AND 30 MINUTES WHILE MY VEHICLE WAS BEING FIXED. I WAS TOLD THAT ALL WERE COMPLETED AND WAS HANDED THE KEYS. RIGHT AFTER THE ACCIDENT I RECEIVED AN EMAIL ABOUT THE RECALL. I CALLED THE DEALERSHIP AND THEY TOLD ME THEY DIDN'T FIX RECALL NUMBER V53. I CONTACTED CHRYSLER ABOUT THE ACCIDENT AND THEY SENT AN INVESTIGATOR OUT TO INSPECT THE VAN. IN RETURN I RECEIVED A LETTER FROM FCA SAYING THAT THEY COULDN'T FIND ANY ISSUES. I FORMALLY BELIEVE A MALFUNCTION HAPPENED AT THE TIME OF THE ACCIDENT. OVER THE COURSE OF SEVERAL MONTHS SINCE OWNING THE VEHICLE IT HAD SHOWED SIGNS OF AN EXISTING PROBLEM WHICH WE MADE COMPLAINTS AT THE DEALERSHIP AND NOTHING WAS EVER FOUND. WHEN YOU COME TO A STOP OR SLOW DOWN TO COME TO A STOP/YIELD AND ACCELERATE THE VAN WOULD BUCK AND OR JERK AS IF IT WERE TO LOOSE POWER AND SHUT OFF. SOMETHING IS WRONG WITH THE VAN WHETHER IT'S RELATED TO RECALL V53 OR AN UN-IDENTIFIED PROBLEM.
Mfg Campaign: 11257618
Recall Date: Sep 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
MY HUSBAND WAS DRIVING MY 2017 CHRYSLER PACIFICA ON 9/9/2019 AROUND AN S TURN WHEN SUDDENLY THE VAN LOST ITS POWER STEERING. HE COULD NOT CONTROL THE VEHICLE THAT WAS TRAVELING APPROXIMATELY 30 MPH. HE COULDN'T BREAK AND THE VAN HIT A CURB WHICH CAUSED THE VEHICLE TO BLOW OUT BOTH DRIVER SIDE TIRES AND RIP THE DRIVERS FRONT STRUT APART. IN JUNE OF 2019 AFTER RECEIVING THE NOTICE OF RECALL V53, I TOOK MY VAN TO THE DEALERSHIP TO FIX THAT RECALL AND ANY OTHER RECALLS IT MAY HAVE. I WAITED APPROXIMATELY AND 1 HOUR AND 30 MINUTES WHILE MY VEHICLE WAS BEING FIXED. I WAS TOLD THAT ALL WERE COMPLETED AND WAS HANDED THE KEYS. RIGHT AFTER THE ACCIDENT I RECEIVED AN EMAIL ABOUT THE RECALL. I CALLED THE DEALERSHIP AND THEY TOLD ME THEY DIDN'T FIX RECALL NUMBER V53. I CONTACTED CHRYSLER ABOUT THE ACCIDENT AND THEY SENT AN INVESTIGATOR OUT TO INSPECT THE VAN. IN RETURN I RECEIVED A LETTER FROM FCA SAYING THAT THEY COULDN'T FIND ANY ISSUES. I FORMALLY BELIEVE A MALFUNCTION HAPPENED AT THE TIME OF THE ACCIDENT. OVER THE COURSE OF SEVERAL MONTHS SINCE OWNING THE VEHICLE IT HAD SHOWED SIGNS OF AN EXISTING PROBLEM WHICH WE MADE COMPLAINTS AT THE DEALERSHIP AND NOTHING WAS EVER FOUND. WHEN YOU COME TO A STOP OR SLOW DOWN TO COME TO A STOP/YIELD AND ACCELERATE THE VAN WOULD BUCK AND OR JERK AS IF IT WERE TO LOOSE POWER AND SHUT OFF. SOMETHING IS WRONG WITH THE VAN WHETHER IT'S RELATED TO RECALL V53 OR AN UN-IDENTIFIED PROBLEM.
Corrective Action:
MY HUSBAND WAS DRIVING MY 2017 CHRYSLER PACIFICA ON 9/9/2019 AROUND AN S TURN WHEN SUDDENLY THE VAN LOST ITS POWER STEERING. HE COULD NOT CONTROL THE VEHICLE THAT WAS TRAVELING APPROXIMATELY 30 MPH. HE COULDN'T BREAK AND THE VAN HIT A CURB WHICH CAUSED THE VEHICLE TO BLOW OUT BOTH DRIVER SIDE TIRES AND RIP THE DRIVERS FRONT STRUT APART. IN JUNE OF 2019 AFTER RECEIVING THE NOTICE OF RECALL V53, I TOOK MY VAN TO THE DEALERSHIP TO FIX THAT RECALL AND ANY OTHER RECALLS IT MAY HAVE. I WAITED APPROXIMATELY AND 1 HOUR AND 30 MINUTES WHILE MY VEHICLE WAS BEING FIXED. I WAS TOLD THAT ALL WERE COMPLETED AND WAS HANDED THE KEYS. RIGHT AFTER THE ACCIDENT I RECEIVED AN EMAIL ABOUT THE RECALL. I CALLED THE DEALERSHIP AND THEY TOLD ME THEY DIDN'T FIX RECALL NUMBER V53. I CONTACTED CHRYSLER ABOUT THE ACCIDENT AND THEY SENT AN INVESTIGATOR OUT TO INSPECT THE VAN. IN RETURN I RECEIVED A LETTER FROM FCA SAYING THAT THEY COULDN'T FIND ANY ISSUES. I FORMALLY BELIEVE A MALFUNCTION HAPPENED AT THE TIME OF THE ACCIDENT. OVER THE COURSE OF SEVERAL MONTHS SINCE OWNING THE VEHICLE IT HAD SHOWED SIGNS OF AN EXISTING PROBLEM WHICH WE MADE COMPLAINTS AT THE DEALERSHIP AND NOTHING WAS EVER FOUND. WHEN YOU COME TO A STOP OR SLOW DOWN TO COME TO A STOP/YIELD AND ACCELERATE THE VAN WOULD BUCK AND OR JERK AS IF IT WERE TO LOOSE POWER AND SHUT OFF. SOMETHING IS WRONG WITH THE VAN WHETHER IT'S RELATED TO RECALL V53 OR AN UN-IDENTIFIED PROBLEM.
Additional Notes:
MY HUSBAND WAS DRIVING MY 2017 CHRYSLER PACIFICA ON 9/9/2019 AROUND AN S TURN WHEN SUDDENLY THE VAN LOST ITS POWER STEERING. HE COULD NOT CONTROL THE VEHICLE THAT WAS TRAVELING APPROXIMATELY 30 MPH. HE COULDN'T BREAK AND THE VAN HIT A CURB WHICH CAUSED THE VEHICLE TO BLOW OUT BOTH DRIVER SIDE TIRES AND RIP THE DRIVERS FRONT STRUT APART. IN JUNE OF 2019 AFTER RECEIVING THE NOTICE OF RECALL V53, I TOOK MY VAN TO THE DEALERSHIP TO FIX THAT RECALL AND ANY OTHER RECALLS IT MAY HAVE. I WAITED APPROXIMATELY AND 1 HOUR AND 30 MINUTES WHILE MY VEHICLE WAS BEING FIXED. I WAS TOLD THAT ALL WERE COMPLETED AND WAS HANDED THE KEYS. RIGHT AFTER THE ACCIDENT I RECEIVED AN EMAIL ABOUT THE RECALL. I CALLED THE DEALERSHIP AND THEY TOLD ME THEY DIDN'T FIX RECALL NUMBER V53. I CONTACTED CHRYSLER ABOUT THE ACCIDENT AND THEY SENT AN INVESTIGATOR OUT TO INSPECT THE VAN. IN RETURN I RECEIVED A LETTER FROM FCA SAYING THAT THEY COULDN'T FIND ANY ISSUES. I FORMALLY BELIEVE A MALFUNCTION HAPPENED AT THE TIME OF THE ACCIDENT. OVER THE COURSE OF SEVERAL MONTHS SINCE OWNING THE VEHICLE IT HAD SHOWED SIGNS OF AN EXISTING PROBLEM WHICH WE MADE COMPLAINTS AT THE DEALERSHIP AND NOTHING WAS EVER FOUND. WHEN YOU COME TO A STOP OR SLOW DOWN TO COME TO A STOP/YIELD AND ACCELERATE THE VAN WOULD BUCK AND OR JERK AS IF IT WERE TO LOOSE POWER AND SHUT OFF. SOMETHING IS WRONG WITH THE VAN WHETHER IT'S RELATED TO RECALL V53 OR AN UN-IDENTIFIED PROBLEM.
Mfg Campaign: 11257618
Recall Date: Sep 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
FOR THE PAST MONTH OR SO WHEN THE VEHICLE IS GOING IN CURVES THE STEERING WHEEL IS STICKING. IT'S ALMOST LIKE THERE IS NO POWER STEERING. I FEEL LIKE I COULD WRECK MY VEHICLE BECAUSE IT IS VERY HARD TO CONTROL DUE TO THE STEERING. THIS IS OCCURRING WHEN THE VAN IS IN MOTION, ACCELERATING, WHEN I TRY TO TURN THE WHEEL BACK STRAIGHT
Corrective Action:
FOR THE PAST MONTH OR SO WHEN THE VEHICLE IS GOING IN CURVES THE STEERING WHEEL IS STICKING. IT'S ALMOST LIKE THERE IS NO POWER STEERING. I FEEL LIKE I COULD WRECK MY VEHICLE BECAUSE IT IS VERY HARD TO CONTROL DUE TO THE STEERING. THIS IS OCCURRING WHEN THE VAN IS IN MOTION, ACCELERATING, WHEN I TRY TO TURN THE WHEEL BACK STRAIGHT
Additional Notes:
FOR THE PAST MONTH OR SO WHEN THE VEHICLE IS GOING IN CURVES THE STEERING WHEEL IS STICKING. IT'S ALMOST LIKE THERE IS NO POWER STEERING. I FEEL LIKE I COULD WRECK MY VEHICLE BECAUSE IT IS VERY HARD TO CONTROL DUE TO THE STEERING. THIS IS OCCURRING WHEN THE VAN IS IN MOTION, ACCELERATING, WHEN I TRY TO TURN THE WHEEL BACK STRAIGHT
Mfg Campaign: 11257725
Recall Date: Sep 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TRANSMISSIONS JERKS HARD WHEN YOU GO FROM A LOW SPEED TO A HIGHER SPEED. PLUS IT WON'T RESPND WHEN YOU PRESS ON THE GAS. TRIED CROSSING AN INTERSECTION AND GOT STUCK IN THE MIDDLE FOR A FEW SECONDS WITH CARA COMING AT ME BECAUSE IT WOULD NOT GO. WAS PRESSING ON THE GAS BUT NO RESPONSE. NOW THE PAINT IS AL BUBBLING UP AROUND THE EDGE OF MY HOOD. THE TRANSMISSION ISSUES HAS BEEN GOING ON SINCE I GOT THE CAR. CHRYSLER WILL DO NOTHING. THE PAINT STARTED A COUPLE MONTHS AGO.
Corrective Action:
TRANSMISSIONS JERKS HARD WHEN YOU GO FROM A LOW SPEED TO A HIGHER SPEED. PLUS IT WON'T RESPND WHEN YOU PRESS ON THE GAS. TRIED CROSSING AN INTERSECTION AND GOT STUCK IN THE MIDDLE FOR A FEW SECONDS WITH CARA COMING AT ME BECAUSE IT WOULD NOT GO. WAS PRESSING ON THE GAS BUT NO RESPONSE. NOW THE PAINT IS AL BUBBLING UP AROUND THE EDGE OF MY HOOD. THE TRANSMISSION ISSUES HAS BEEN GOING ON SINCE I GOT THE CAR. CHRYSLER WILL DO NOTHING. THE PAINT STARTED A COUPLE MONTHS AGO.
Additional Notes:
TRANSMISSIONS JERKS HARD WHEN YOU GO FROM A LOW SPEED TO A HIGHER SPEED. PLUS IT WON'T RESPND WHEN YOU PRESS ON THE GAS. TRIED CROSSING AN INTERSECTION AND GOT STUCK IN THE MIDDLE FOR A FEW SECONDS WITH CARA COMING AT ME BECAUSE IT WOULD NOT GO. WAS PRESSING ON THE GAS BUT NO RESPONSE. NOW THE PAINT IS AL BUBBLING UP AROUND THE EDGE OF MY HOOD. THE TRANSMISSION ISSUES HAS BEEN GOING ON SINCE I GOT THE CAR. CHRYSLER WILL DO NOTHING. THE PAINT STARTED A COUPLE MONTHS AGO.
Mfg Campaign: 11257791
Recall Date: Sep 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
PURCHASED VEHICLE NEW DEC 2, 2016 AND IT HAD PROBLEMS WITH JERKING WHEN SHIFTING AND SOMETIMES NOT WANTING TO SPEED UP. COMPLAINED TO DEALERSHIP BUT THEY FOUND NOTHING ON COMPUTER READOUT BUT DID MENTION THAT THE TRANSMISSION HAD TO ADJUST TO MY DRIVING. THIS CONTINUED AND I CONTINUED TO MENTION IT WHENEVER TOOK VEHICLE IN FOR SERVICING OR RECALLS. ON RECALL WAS TO REPLACE A CONTROL MODULE OF SOME SORT------NOW AFTER THIS MODULE WAS CHANGED THE JERKING WAS LESS FREQUENT AND SO I LIVED WITH IT. NOW SEPT 21, 2019, I HAD JUST STARTED CAR AND WAS STARTED DOWN A SIDE STREET IN GRANT PARK, IL. WHEN CAR STARTED JERKING REAL BAD AND ENGINE LIGHT CAME ON, A RED WARNING LIGHT CAME ON, AND A ALARM LIKE THE "SEAT BELT NOT HOOKEDUP" CAME ON. I QUICKLY STOPPED TURNED CAR OFF AND WAITED ABOUT 5 MINUTES. STARTED CAR BACK UP, RED WARNING LIGHT DID NOT COME BACK ON, THE WARNING ALARM DID NOT COME ON, BUT THE ENGINE LIT STAYED ON. SEPT 23, 2019 TOOK CAR TO DEALER WHERE SERVICE MANAGER PUT IT ON THE COMPUTER BUT IT DID NOT HAVE ANY PROBLEM MESSAGES AND THE ENGINE LIGHT ON THE INSTRUMENT PANEL TURN OFF. SERVICE MANAGER SAID HE WOULD HAVE ME BRING IT BACK IN LATER THIS WEEK SO IT CAN BE LOOKED AT. SERVICE MANAGER WHO I KNOW WELL DID MENTIONED AS WE WERE TALKING THAT A LOT OF PEOPLE HAVE COMPLAINED ABOUT THIS TRANSMISSION LIKE I HAVE. I HAVE OVER 45000 MILES ON THIS VEHICLE AND SHOULD THIS TRANSMISSION LATER BE DEEMED BAD, I DON'T FEEL I SHOULD HAVE TO PAY TO GET IT FIXED.
Corrective Action:
PURCHASED VEHICLE NEW DEC 2, 2016 AND IT HAD PROBLEMS WITH JERKING WHEN SHIFTING AND SOMETIMES NOT WANTING TO SPEED UP. COMPLAINED TO DEALERSHIP BUT THEY FOUND NOTHING ON COMPUTER READOUT BUT DID MENTION THAT THE TRANSMISSION HAD TO ADJUST TO MY DRIVING. THIS CONTINUED AND I CONTINUED TO MENTION IT WHENEVER TOOK VEHICLE IN FOR SERVICING OR RECALLS. ON RECALL WAS TO REPLACE A CONTROL MODULE OF SOME SORT------NOW AFTER THIS MODULE WAS CHANGED THE JERKING WAS LESS FREQUENT AND SO I LIVED WITH IT. NOW SEPT 21, 2019, I HAD JUST STARTED CAR AND WAS STARTED DOWN A SIDE STREET IN GRANT PARK, IL. WHEN CAR STARTED JERKING REAL BAD AND ENGINE LIGHT CAME ON, A RED WARNING LIGHT CAME ON, AND A ALARM LIKE THE "SEAT BELT NOT HOOKEDUP" CAME ON. I QUICKLY STOPPED TURNED CAR OFF AND WAITED ABOUT 5 MINUTES. STARTED CAR BACK UP, RED WARNING LIGHT DID NOT COME BACK ON, THE WARNING ALARM DID NOT COME ON, BUT THE ENGINE LIT STAYED ON. SEPT 23, 2019 TOOK CAR TO DEALER WHERE SERVICE MANAGER PUT IT ON THE COMPUTER BUT IT DID NOT HAVE ANY PROBLEM MESSAGES AND THE ENGINE LIGHT ON THE INSTRUMENT PANEL TURN OFF. SERVICE MANAGER SAID HE WOULD HAVE ME BRING IT BACK IN LATER THIS WEEK SO IT CAN BE LOOKED AT. SERVICE MANAGER WHO I KNOW WELL DID MENTIONED AS WE WERE TALKING THAT A LOT OF PEOPLE HAVE COMPLAINED ABOUT THIS TRANSMISSION LIKE I HAVE. I HAVE OVER 45000 MILES ON THIS VEHICLE AND SHOULD THIS TRANSMISSION LATER BE DEEMED BAD, I DON'T FEEL I SHOULD HAVE TO PAY TO GET IT FIXED.
Additional Notes:
PURCHASED VEHICLE NEW DEC 2, 2016 AND IT HAD PROBLEMS WITH JERKING WHEN SHIFTING AND SOMETIMES NOT WANTING TO SPEED UP. COMPLAINED TO DEALERSHIP BUT THEY FOUND NOTHING ON COMPUTER READOUT BUT DID MENTION THAT THE TRANSMISSION HAD TO ADJUST TO MY DRIVING. THIS CONTINUED AND I CONTINUED TO MENTION IT WHENEVER TOOK VEHICLE IN FOR SERVICING OR RECALLS. ON RECALL WAS TO REPLACE A CONTROL MODULE OF SOME SORT------NOW AFTER THIS MODULE WAS CHANGED THE JERKING WAS LESS FREQUENT AND SO I LIVED WITH IT. NOW SEPT 21, 2019, I HAD JUST STARTED CAR AND WAS STARTED DOWN A SIDE STREET IN GRANT PARK, IL. WHEN CAR STARTED JERKING REAL BAD AND ENGINE LIGHT CAME ON, A RED WARNING LIGHT CAME ON, AND A ALARM LIKE THE "SEAT BELT NOT HOOKEDUP" CAME ON. I QUICKLY STOPPED TURNED CAR OFF AND WAITED ABOUT 5 MINUTES. STARTED CAR BACK UP, RED WARNING LIGHT DID NOT COME BACK ON, THE WARNING ALARM DID NOT COME ON, BUT THE ENGINE LIT STAYED ON. SEPT 23, 2019 TOOK CAR TO DEALER WHERE SERVICE MANAGER PUT IT ON THE COMPUTER BUT IT DID NOT HAVE ANY PROBLEM MESSAGES AND THE ENGINE LIGHT ON THE INSTRUMENT PANEL TURN OFF. SERVICE MANAGER SAID HE WOULD HAVE ME BRING IT BACK IN LATER THIS WEEK SO IT CAN BE LOOKED AT. SERVICE MANAGER WHO I KNOW WELL DID MENTIONED AS WE WERE TALKING THAT A LOT OF PEOPLE HAVE COMPLAINED ABOUT THIS TRANSMISSION LIKE I HAVE. I HAVE OVER 45000 MILES ON THIS VEHICLE AND SHOULD THIS TRANSMISSION LATER BE DEEMED BAD, I DON'T FEEL I SHOULD HAVE TO PAY TO GET IT FIXED.
Mfg Campaign: 11257304
Recall Date: Sep 23, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AS I WAS DRIVING DOWN THE HIGHWAY MY PASSENGER WINDOW SUDDENLY ROLLED DOWN THEN MY DASHBOARD LIGHTS FLICKED ON AND OFF MULTIPLE TIMES. THE BATTERY LIGHT AND NO TRACTION LIGHT BLINKED, TOO. AS I WENT TO PULL OVER TO STOP, THE CAR COMPLETELY SHUT OFF ONCE I BRAKED. I WAS ABLE TO RESTART AND CONTINUE DRIVING AT THAT TIME. I WAS GOING ROUGHLY 65 MPH WHEN THE INITIAL PROBLEM BEGAN.
Corrective Action:
AS I WAS DRIVING DOWN THE HIGHWAY MY PASSENGER WINDOW SUDDENLY ROLLED DOWN THEN MY DASHBOARD LIGHTS FLICKED ON AND OFF MULTIPLE TIMES. THE BATTERY LIGHT AND NO TRACTION LIGHT BLINKED, TOO. AS I WENT TO PULL OVER TO STOP, THE CAR COMPLETELY SHUT OFF ONCE I BRAKED. I WAS ABLE TO RESTART AND CONTINUE DRIVING AT THAT TIME. I WAS GOING ROUGHLY 65 MPH WHEN THE INITIAL PROBLEM BEGAN.
Additional Notes:
AS I WAS DRIVING DOWN THE HIGHWAY MY PASSENGER WINDOW SUDDENLY ROLLED DOWN THEN MY DASHBOARD LIGHTS FLICKED ON AND OFF MULTIPLE TIMES. THE BATTERY LIGHT AND NO TRACTION LIGHT BLINKED, TOO. AS I WENT TO PULL OVER TO STOP, THE CAR COMPLETELY SHUT OFF ONCE I BRAKED. I WAS ABLE TO RESTART AND CONTINUE DRIVING AT THAT TIME. I WAS GOING ROUGHLY 65 MPH WHEN THE INITIAL PROBLEM BEGAN.
Mfg Campaign: 11257407
Recall Date: Sep 23, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
AS I WAS DRIVING DOWN THE HIGHWAY MY PASSENGER WINDOW SUDDENLY ROLLED DOWN THEN MY DASHBOARD LIGHTS FLICKED ON AND OFF MULTIPLE TIMES. THE BATTERY LIGHT AND NO TRACTION LIGHT BLINKED, TOO. AS I WENT TO PULL OVER TO STOP, THE CAR COMPLETELY SHUT OFF ONCE I BRAKED. I WAS ABLE TO RESTART AND CONTINUE DRIVING AT THAT TIME. I WAS GOING ROUGHLY 65 MPH WHEN THE INITIAL PROBLEM BEGAN.
Corrective Action:
AS I WAS DRIVING DOWN THE HIGHWAY MY PASSENGER WINDOW SUDDENLY ROLLED DOWN THEN MY DASHBOARD LIGHTS FLICKED ON AND OFF MULTIPLE TIMES. THE BATTERY LIGHT AND NO TRACTION LIGHT BLINKED, TOO. AS I WENT TO PULL OVER TO STOP, THE CAR COMPLETELY SHUT OFF ONCE I BRAKED. I WAS ABLE TO RESTART AND CONTINUE DRIVING AT THAT TIME. I WAS GOING ROUGHLY 65 MPH WHEN THE INITIAL PROBLEM BEGAN.
Additional Notes:
AS I WAS DRIVING DOWN THE HIGHWAY MY PASSENGER WINDOW SUDDENLY ROLLED DOWN THEN MY DASHBOARD LIGHTS FLICKED ON AND OFF MULTIPLE TIMES. THE BATTERY LIGHT AND NO TRACTION LIGHT BLINKED, TOO. AS I WENT TO PULL OVER TO STOP, THE CAR COMPLETELY SHUT OFF ONCE I BRAKED. I WAS ABLE TO RESTART AND CONTINUE DRIVING AT THAT TIME. I WAS GOING ROUGHLY 65 MPH WHEN THE INITIAL PROBLEM BEGAN.
Mfg Campaign: 11257407
Recall Date: Sep 23, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
WITH JUST OVER 45,000 MILES ON THE ODOMETER, THE VAN DEVELOPED A LEAK IN THE VACUUM BOOSTER. THIS INITIALLY HAPPENED WHILE STOPPED AT A STOP LIGHT. THE VAN WOULD CONTINUE TO ROLL FORWARD UNTIL WE PUT IT IN NEUTRAL. WHEN WE TOOK IT TO THE DEALER FOR REPAIRS, THEY VERIFIED THAT IT WAS A LEAK IN THE BRAKE BOOSTER AND THAT IT WAS NOT COVERED UNDER WARRANTY WITH THE MILES WE HAD ON THE VAN. THEY ALSO VERIFIED THAT THERE WAS NO RECALL ON THIS.
Corrective Action:
WITH JUST OVER 45,000 MILES ON THE ODOMETER, THE VAN DEVELOPED A LEAK IN THE VACUUM BOOSTER. THIS INITIALLY HAPPENED WHILE STOPPED AT A STOP LIGHT. THE VAN WOULD CONTINUE TO ROLL FORWARD UNTIL WE PUT IT IN NEUTRAL. WHEN WE TOOK IT TO THE DEALER FOR REPAIRS, THEY VERIFIED THAT IT WAS A LEAK IN THE BRAKE BOOSTER AND THAT IT WAS NOT COVERED UNDER WARRANTY WITH THE MILES WE HAD ON THE VAN. THEY ALSO VERIFIED THAT THERE WAS NO RECALL ON THIS.
Additional Notes:
WITH JUST OVER 45,000 MILES ON THE ODOMETER, THE VAN DEVELOPED A LEAK IN THE VACUUM BOOSTER. THIS INITIALLY HAPPENED WHILE STOPPED AT A STOP LIGHT. THE VAN WOULD CONTINUE TO ROLL FORWARD UNTIL WE PUT IT IN NEUTRAL. WHEN WE TOOK IT TO THE DEALER FOR REPAIRS, THEY VERIFIED THAT IT WAS A LEAK IN THE BRAKE BOOSTER AND THAT IT WAS NOT COVERED UNDER WARRANTY WITH THE MILES WE HAD ON THE VAN. THEY ALSO VERIFIED THAT THERE WAS NO RECALL ON THIS.
Mfg Campaign: 11257499
Recall Date: Sep 23, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE BRAKES ROUTINELY ARE SLOW OR STIFF TO ENGAGE. WHILE DRIVING, THE BRAKE IS APPLIED AND THE VEHICLE STARTS SLOWING DOWN; THEN IT SEEMS LIKE THE BRAKES QUIT WORKING. IT IS VERY UNSETTLING. I PRESSED DOWN HARD(ER) ON THE BRAKES AND THEY ENGAGED. MULTIPLE TIMES THIS HAS CAUSED ME TO ALMOST CRASH. ON ONE INSTANCE (WHILE IN MOTION), I WAS UNABLE TO STOP AT A RED LIGHT -- ROLLING STRAIGHT THROUGH. ON ANOTHER OCCASION, I WAS ABLE TO SLOW AT A STOP SIGN, BUT NOT COME TO A COMPLETE STOP. THE DEALER HAD THE VEHICLE FOR THREE WEEKS AND INITIALLY STATED THAT IT WAS AN ISSUE WITH THE BRAKE BOOSTER, BUT LATER STATED THAT THEY COULD NOT REPLICATE THE ISSUE, SO THEY RETURNED THE VEHICLE TO US WITHOUT ANY REPAIR.
Corrective Action:
THE BRAKES ROUTINELY ARE SLOW OR STIFF TO ENGAGE. WHILE DRIVING, THE BRAKE IS APPLIED AND THE VEHICLE STARTS SLOWING DOWN; THEN IT SEEMS LIKE THE BRAKES QUIT WORKING. IT IS VERY UNSETTLING. I PRESSED DOWN HARD(ER) ON THE BRAKES AND THEY ENGAGED. MULTIPLE TIMES THIS HAS CAUSED ME TO ALMOST CRASH. ON ONE INSTANCE (WHILE IN MOTION), I WAS UNABLE TO STOP AT A RED LIGHT -- ROLLING STRAIGHT THROUGH. ON ANOTHER OCCASION, I WAS ABLE TO SLOW AT A STOP SIGN, BUT NOT COME TO A COMPLETE STOP. THE DEALER HAD THE VEHICLE FOR THREE WEEKS AND INITIALLY STATED THAT IT WAS AN ISSUE WITH THE BRAKE BOOSTER, BUT LATER STATED THAT THEY COULD NOT REPLICATE THE ISSUE, SO THEY RETURNED THE VEHICLE TO US WITHOUT ANY REPAIR.
Additional Notes:
THE BRAKES ROUTINELY ARE SLOW OR STIFF TO ENGAGE. WHILE DRIVING, THE BRAKE IS APPLIED AND THE VEHICLE STARTS SLOWING DOWN; THEN IT SEEMS LIKE THE BRAKES QUIT WORKING. IT IS VERY UNSETTLING. I PRESSED DOWN HARD(ER) ON THE BRAKES AND THEY ENGAGED. MULTIPLE TIMES THIS HAS CAUSED ME TO ALMOST CRASH. ON ONE INSTANCE (WHILE IN MOTION), I WAS UNABLE TO STOP AT A RED LIGHT -- ROLLING STRAIGHT THROUGH. ON ANOTHER OCCASION, I WAS ABLE TO SLOW AT A STOP SIGN, BUT NOT COME TO A COMPLETE STOP. THE DEALER HAD THE VEHICLE FOR THREE WEEKS AND INITIALLY STATED THAT IT WAS AN ISSUE WITH THE BRAKE BOOSTER, BUT LATER STATED THAT THEY COULD NOT REPLICATE THE ISSUE, SO THEY RETURNED THE VEHICLE TO US WITHOUT ANY REPAIR.
Mfg Campaign: 11257570
Recall Date: Sep 23, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED FOR APPROXIMATELY THREE TO FOUR SECONDS WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AUTO PLAZA CHRYSLER DODGE JEEP RAM FARMINGTON (970 E WOODLAWN DR, FARMINGTON, MO 63640, (573) 431-7800) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION MODULE DEFAULTED AND THE POWER STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 74,300.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED FOR APPROXIMATELY THREE TO FOUR SECONDS WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AUTO PLAZA CHRYSLER DODGE JEEP RAM FARMINGTON (970 E WOODLAWN DR, FARMINGTON, MO 63640, (573) 431-7800) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION MODULE DEFAULTED AND THE POWER STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 74,300.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED FOR APPROXIMATELY THREE TO FOUR SECONDS WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AUTO PLAZA CHRYSLER DODGE JEEP RAM FARMINGTON (970 E WOODLAWN DR, FARMINGTON, MO 63640, (573) 431-7800) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION MODULE DEFAULTED AND THE POWER STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 74,300.
Mfg Campaign: 11256860
Recall Date: Sep 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON SEPTEMBER 16, 2019 NEAR 10 AM MY 2017 CHRYSLER PACIFICA WAS PARKED IN FAMILY GARAGE SINCE THE 13TH WITHOUT BEING DRIVEN. THE KEY FOB DIDN'T WORK AND NO POWER WAS AVAILABLE TO START OR ACCESSORIES. AN ATTEMPT WAS MADE TO JUMP IT WITH CABLES FROM MY WIFE'S CAR AND IT WOULD NOT START. TOW WAS REQUEST TO NEAR BY DODGE DEALER JACK PHELAN IN COUNTRYSIDE, ILL. EARLY AFTERNOON TWO DIFFERENT TOW TRUCK COMPANIES WERE SUMMONED AND THEY BOTH WERE UNSUCCESSFUL IN JUMPING IT.AFTER TWO DAYS THEY STATED THE BATTERIES WERE DEFECTIVE AND BOTH NEEDED REPLACEMENT. STILL UNDER WARRANTY OTHERWISE COST WAS GIVEN AS OVER $600.00.
Corrective Action:
ON SEPTEMBER 16, 2019 NEAR 10 AM MY 2017 CHRYSLER PACIFICA WAS PARKED IN FAMILY GARAGE SINCE THE 13TH WITHOUT BEING DRIVEN. THE KEY FOB DIDN'T WORK AND NO POWER WAS AVAILABLE TO START OR ACCESSORIES. AN ATTEMPT WAS MADE TO JUMP IT WITH CABLES FROM MY WIFE'S CAR AND IT WOULD NOT START. TOW WAS REQUEST TO NEAR BY DODGE DEALER JACK PHELAN IN COUNTRYSIDE, ILL. EARLY AFTERNOON TWO DIFFERENT TOW TRUCK COMPANIES WERE SUMMONED AND THEY BOTH WERE UNSUCCESSFUL IN JUMPING IT.AFTER TWO DAYS THEY STATED THE BATTERIES WERE DEFECTIVE AND BOTH NEEDED REPLACEMENT. STILL UNDER WARRANTY OTHERWISE COST WAS GIVEN AS OVER $600.00.
Additional Notes:
ON SEPTEMBER 16, 2019 NEAR 10 AM MY 2017 CHRYSLER PACIFICA WAS PARKED IN FAMILY GARAGE SINCE THE 13TH WITHOUT BEING DRIVEN. THE KEY FOB DIDN'T WORK AND NO POWER WAS AVAILABLE TO START OR ACCESSORIES. AN ATTEMPT WAS MADE TO JUMP IT WITH CABLES FROM MY WIFE'S CAR AND IT WOULD NOT START. TOW WAS REQUEST TO NEAR BY DODGE DEALER JACK PHELAN IN COUNTRYSIDE, ILL. EARLY AFTERNOON TWO DIFFERENT TOW TRUCK COMPANIES WERE SUMMONED AND THEY BOTH WERE UNSUCCESSFUL IN JUMPING IT.AFTER TWO DAYS THEY STATED THE BATTERIES WERE DEFECTIVE AND BOTH NEEDED REPLACEMENT. STILL UNDER WARRANTY OTHERWISE COST WAS GIVEN AS OVER $600.00.
Mfg Campaign: 11256567
Recall Date: Sep 19, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
DRIVING VEHICLE AND IT JUST TURNS OFF. I AM 80 AND IT TURNED OFF IN TRAFFIC CIRCLE. IT HAS HAPPENED TWICE AND IS EXACTLY DESCRIBED IN JUNE RECALL. VEHICLE HAS NO OPEN RECALLS AND HAS HAPPENED TWICE IN LAST WEEK.
Corrective Action:
DRIVING VEHICLE AND IT JUST TURNS OFF. I AM 80 AND IT TURNED OFF IN TRAFFIC CIRCLE. IT HAS HAPPENED TWICE AND IS EXACTLY DESCRIBED IN JUNE RECALL. VEHICLE HAS NO OPEN RECALLS AND HAS HAPPENED TWICE IN LAST WEEK.
Additional Notes:
DRIVING VEHICLE AND IT JUST TURNS OFF. I AM 80 AND IT TURNED OFF IN TRAFFIC CIRCLE. IT HAS HAPPENED TWICE AND IS EXACTLY DESCRIBED IN JUNE RECALL. VEHICLE HAS NO OPEN RECALLS AND HAS HAPPENED TWICE IN LAST WEEK.
Mfg Campaign: 11255672
Recall Date: Sep 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
DRIVING VEHICLE AND IT JUST TURNS OFF. I AM 80 AND IT TURNED OFF IN TRAFFIC CIRCLE. IT HAS HAPPENED TWICE AND IS EXACTLY DESCRIBED IN JUNE RECALL. VEHICLE HAS NO OPEN RECALLS AND HAS HAPPENED TWICE IN LAST WEEK.
Corrective Action:
DRIVING VEHICLE AND IT JUST TURNS OFF. I AM 80 AND IT TURNED OFF IN TRAFFIC CIRCLE. IT HAS HAPPENED TWICE AND IS EXACTLY DESCRIBED IN JUNE RECALL. VEHICLE HAS NO OPEN RECALLS AND HAS HAPPENED TWICE IN LAST WEEK.
Additional Notes:
DRIVING VEHICLE AND IT JUST TURNS OFF. I AM 80 AND IT TURNED OFF IN TRAFFIC CIRCLE. IT HAS HAPPENED TWICE AND IS EXACTLY DESCRIBED IN JUNE RECALL. VEHICLE HAS NO OPEN RECALLS AND HAS HAPPENED TWICE IN LAST WEEK.
Mfg Campaign: 11255672
Recall Date: Sep 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVING VEHICLE AND IT JUST TURNS OFF. I AM 80 AND IT TURNED OFF IN TRAFFIC CIRCLE. IT HAS HAPPENED TWICE AND IS EXACTLY DESCRIBED IN JUNE RECALL. VEHICLE HAS NO OPEN RECALLS AND HAS HAPPENED TWICE IN LAST WEEK.
Corrective Action:
DRIVING VEHICLE AND IT JUST TURNS OFF. I AM 80 AND IT TURNED OFF IN TRAFFIC CIRCLE. IT HAS HAPPENED TWICE AND IS EXACTLY DESCRIBED IN JUNE RECALL. VEHICLE HAS NO OPEN RECALLS AND HAS HAPPENED TWICE IN LAST WEEK.
Additional Notes:
DRIVING VEHICLE AND IT JUST TURNS OFF. I AM 80 AND IT TURNED OFF IN TRAFFIC CIRCLE. IT HAS HAPPENED TWICE AND IS EXACTLY DESCRIBED IN JUNE RECALL. VEHICLE HAS NO OPEN RECALLS AND HAS HAPPENED TWICE IN LAST WEEK.
Mfg Campaign: 11255672
Recall Date: Sep 16, 2019
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Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury