Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Chrysler Pacifica vehicles equipped with a 3.6l engine. The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U01
Recall Date: Jan 11, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (VMI) is recalling certain 2017 Chrysler Pacifica lowered floor vehicles modified by VMI. The rear pinion bracket on both sides of the vehicle may crack, causing the axle not to be centered and the wheel to wobble.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PAC20170728
Recall Date: Jul 28, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage Mobility) is recalling certain 2017 Chrysler Pacifica lowered floor vans modified by Vantage Mobility for wheelchair accessibility. The affected vans have rear brake lines that might have been crossed during the modification. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Pac-20170525
Recall Date: May 25, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Pacifica vehicles manufactured February 22, 2016, through April 28, 2016. The center overhead seat belt stow clip may fracture and prevent use of the seat belt in the third-row and/or second-row center passenger seat (if so equipped).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S42
Recall Date: Jun 30, 2016
Consumer Complaints
2.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
WE TOOK A 7 HR TRIP IN OUR 2017 PACIFICA ON SAT BACK HOME FROM VACATION. THE NEXT DAY WE DROVE TO A LOCAL MOVIE THEATER. WE OBSERVED SEVERAL WARNING LIGHTS APPEAR FOR NO REASON. THE NEXT DAY THE VAN WOULD NOT START. BOTH BATTERIES ARE DEAD. WE USED A BATTERY CHARGE TO CHARGE MAIN BATTERY BUT IT WOULD ONLY CHARGE TO 11,6 AND WILL NOT START THE VAN. WE TRIED JUMPER CABLES. NOTHING WILL START THE VAN. WHEN ROADSIDE ASSISTANCE CAME TO TOW THE VAN TO THE SHOP THE MANUAL PARK RELEASE DID NOT WORK AND THE REAR TIRES WERE LOCKED. SOMETHING IS SERIOUSLY DRAINING THE BATTERY AS SOON AS YOU TAKE IT OFF THE BATTERY CHARGER. SOMETHING IN THE COMPUTER IS SUCKING ALL THE LIFE FROM THE BATTERY. VERY FRUSTRATING SINCE I JUST TOOK THE VAN INTO THE SHOP A COUPLE OF WEEKS AGO TO GET THE FOURTH RECALL ISSUE FIXED.
Corrective Action:
WE TOOK A 7 HR TRIP IN OUR 2017 PACIFICA ON SAT BACK HOME FROM VACATION. THE NEXT DAY WE DROVE TO A LOCAL MOVIE THEATER. WE OBSERVED SEVERAL WARNING LIGHTS APPEAR FOR NO REASON. THE NEXT DAY THE VAN WOULD NOT START. BOTH BATTERIES ARE DEAD. WE USED A BATTERY CHARGE TO CHARGE MAIN BATTERY BUT IT WOULD ONLY CHARGE TO 11,6 AND WILL NOT START THE VAN. WE TRIED JUMPER CABLES. NOTHING WILL START THE VAN. WHEN ROADSIDE ASSISTANCE CAME TO TOW THE VAN TO THE SHOP THE MANUAL PARK RELEASE DID NOT WORK AND THE REAR TIRES WERE LOCKED. SOMETHING IS SERIOUSLY DRAINING THE BATTERY AS SOON AS YOU TAKE IT OFF THE BATTERY CHARGER. SOMETHING IN THE COMPUTER IS SUCKING ALL THE LIFE FROM THE BATTERY. VERY FRUSTRATING SINCE I JUST TOOK THE VAN INTO THE SHOP A COUPLE OF WEEKS AGO TO GET THE FOURTH RECALL ISSUE FIXED.
Additional Notes:
WE TOOK A 7 HR TRIP IN OUR 2017 PACIFICA ON SAT BACK HOME FROM VACATION. THE NEXT DAY WE DROVE TO A LOCAL MOVIE THEATER. WE OBSERVED SEVERAL WARNING LIGHTS APPEAR FOR NO REASON. THE NEXT DAY THE VAN WOULD NOT START. BOTH BATTERIES ARE DEAD. WE USED A BATTERY CHARGE TO CHARGE MAIN BATTERY BUT IT WOULD ONLY CHARGE TO 11,6 AND WILL NOT START THE VAN. WE TRIED JUMPER CABLES. NOTHING WILL START THE VAN. WHEN ROADSIDE ASSISTANCE CAME TO TOW THE VAN TO THE SHOP THE MANUAL PARK RELEASE DID NOT WORK AND THE REAR TIRES WERE LOCKED. SOMETHING IS SERIOUSLY DRAINING THE BATTERY AS SOON AS YOU TAKE IT OFF THE BATTERY CHARGER. SOMETHING IN THE COMPUTER IS SUCKING ALL THE LIFE FROM THE BATTERY. VERY FRUSTRATING SINCE I JUST TOOK THE VAN INTO THE SHOP A COUPLE OF WEEKS AGO TO GET THE FOURTH RECALL ISSUE FIXED.
Mfg Campaign: 11252048
Recall Date: Aug 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WE TOOK A 7 HR TRIP IN OUR 2017 PACIFICA ON SAT BACK HOME FROM VACATION. THE NEXT DAY WE DROVE TO A LOCAL MOVIE THEATER. WE OBSERVED SEVERAL WARNING LIGHTS APPEAR FOR NO REASON. THE NEXT DAY THE VAN WOULD NOT START. BOTH BATTERIES ARE DEAD. WE USED A BATTERY CHARGE TO CHARGE MAIN BATTERY BUT IT WOULD ONLY CHARGE TO 11,6 AND WILL NOT START THE VAN. WE TRIED JUMPER CABLES. NOTHING WILL START THE VAN. WHEN ROADSIDE ASSISTANCE CAME TO TOW THE VAN TO THE SHOP THE MANUAL PARK RELEASE DID NOT WORK AND THE REAR TIRES WERE LOCKED. SOMETHING IS SERIOUSLY DRAINING THE BATTERY AS SOON AS YOU TAKE IT OFF THE BATTERY CHARGER. SOMETHING IN THE COMPUTER IS SUCKING ALL THE LIFE FROM THE BATTERY. VERY FRUSTRATING SINCE I JUST TOOK THE VAN INTO THE SHOP A COUPLE OF WEEKS AGO TO GET THE FOURTH RECALL ISSUE FIXED.
Corrective Action:
WE TOOK A 7 HR TRIP IN OUR 2017 PACIFICA ON SAT BACK HOME FROM VACATION. THE NEXT DAY WE DROVE TO A LOCAL MOVIE THEATER. WE OBSERVED SEVERAL WARNING LIGHTS APPEAR FOR NO REASON. THE NEXT DAY THE VAN WOULD NOT START. BOTH BATTERIES ARE DEAD. WE USED A BATTERY CHARGE TO CHARGE MAIN BATTERY BUT IT WOULD ONLY CHARGE TO 11,6 AND WILL NOT START THE VAN. WE TRIED JUMPER CABLES. NOTHING WILL START THE VAN. WHEN ROADSIDE ASSISTANCE CAME TO TOW THE VAN TO THE SHOP THE MANUAL PARK RELEASE DID NOT WORK AND THE REAR TIRES WERE LOCKED. SOMETHING IS SERIOUSLY DRAINING THE BATTERY AS SOON AS YOU TAKE IT OFF THE BATTERY CHARGER. SOMETHING IN THE COMPUTER IS SUCKING ALL THE LIFE FROM THE BATTERY. VERY FRUSTRATING SINCE I JUST TOOK THE VAN INTO THE SHOP A COUPLE OF WEEKS AGO TO GET THE FOURTH RECALL ISSUE FIXED.
Additional Notes:
WE TOOK A 7 HR TRIP IN OUR 2017 PACIFICA ON SAT BACK HOME FROM VACATION. THE NEXT DAY WE DROVE TO A LOCAL MOVIE THEATER. WE OBSERVED SEVERAL WARNING LIGHTS APPEAR FOR NO REASON. THE NEXT DAY THE VAN WOULD NOT START. BOTH BATTERIES ARE DEAD. WE USED A BATTERY CHARGE TO CHARGE MAIN BATTERY BUT IT WOULD ONLY CHARGE TO 11,6 AND WILL NOT START THE VAN. WE TRIED JUMPER CABLES. NOTHING WILL START THE VAN. WHEN ROADSIDE ASSISTANCE CAME TO TOW THE VAN TO THE SHOP THE MANUAL PARK RELEASE DID NOT WORK AND THE REAR TIRES WERE LOCKED. SOMETHING IS SERIOUSLY DRAINING THE BATTERY AS SOON AS YOU TAKE IT OFF THE BATTERY CHARGER. SOMETHING IN THE COMPUTER IS SUCKING ALL THE LIFE FROM THE BATTERY. VERY FRUSTRATING SINCE I JUST TOOK THE VAN INTO THE SHOP A COUPLE OF WEEKS AGO TO GET THE FOURTH RECALL ISSUE FIXED.
Mfg Campaign: 11252048
Recall Date: Aug 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WE TOOK A 7 HR TRIP IN OUR 2017 PACIFICA ON SAT BACK HOME FROM VACATION. THE NEXT DAY WE DROVE TO A LOCAL MOVIE THEATER. WE OBSERVED SEVERAL WARNING LIGHTS APPEAR FOR NO REASON. THE NEXT DAY THE VAN WOULD NOT START. BOTH BATTERIES ARE DEAD. WE USED A BATTERY CHARGE TO CHARGE MAIN BATTERY BUT IT WOULD ONLY CHARGE TO 11,6 AND WILL NOT START THE VAN. WE TRIED JUMPER CABLES. NOTHING WILL START THE VAN. WHEN ROADSIDE ASSISTANCE CAME TO TOW THE VAN TO THE SHOP THE MANUAL PARK RELEASE DID NOT WORK AND THE REAR TIRES WERE LOCKED. SOMETHING IS SERIOUSLY DRAINING THE BATTERY AS SOON AS YOU TAKE IT OFF THE BATTERY CHARGER. SOMETHING IN THE COMPUTER IS SUCKING ALL THE LIFE FROM THE BATTERY. VERY FRUSTRATING SINCE I JUST TOOK THE VAN INTO THE SHOP A COUPLE OF WEEKS AGO TO GET THE FOURTH RECALL ISSUE FIXED.
Corrective Action:
WE TOOK A 7 HR TRIP IN OUR 2017 PACIFICA ON SAT BACK HOME FROM VACATION. THE NEXT DAY WE DROVE TO A LOCAL MOVIE THEATER. WE OBSERVED SEVERAL WARNING LIGHTS APPEAR FOR NO REASON. THE NEXT DAY THE VAN WOULD NOT START. BOTH BATTERIES ARE DEAD. WE USED A BATTERY CHARGE TO CHARGE MAIN BATTERY BUT IT WOULD ONLY CHARGE TO 11,6 AND WILL NOT START THE VAN. WE TRIED JUMPER CABLES. NOTHING WILL START THE VAN. WHEN ROADSIDE ASSISTANCE CAME TO TOW THE VAN TO THE SHOP THE MANUAL PARK RELEASE DID NOT WORK AND THE REAR TIRES WERE LOCKED. SOMETHING IS SERIOUSLY DRAINING THE BATTERY AS SOON AS YOU TAKE IT OFF THE BATTERY CHARGER. SOMETHING IN THE COMPUTER IS SUCKING ALL THE LIFE FROM THE BATTERY. VERY FRUSTRATING SINCE I JUST TOOK THE VAN INTO THE SHOP A COUPLE OF WEEKS AGO TO GET THE FOURTH RECALL ISSUE FIXED.
Additional Notes:
WE TOOK A 7 HR TRIP IN OUR 2017 PACIFICA ON SAT BACK HOME FROM VACATION. THE NEXT DAY WE DROVE TO A LOCAL MOVIE THEATER. WE OBSERVED SEVERAL WARNING LIGHTS APPEAR FOR NO REASON. THE NEXT DAY THE VAN WOULD NOT START. BOTH BATTERIES ARE DEAD. WE USED A BATTERY CHARGE TO CHARGE MAIN BATTERY BUT IT WOULD ONLY CHARGE TO 11,6 AND WILL NOT START THE VAN. WE TRIED JUMPER CABLES. NOTHING WILL START THE VAN. WHEN ROADSIDE ASSISTANCE CAME TO TOW THE VAN TO THE SHOP THE MANUAL PARK RELEASE DID NOT WORK AND THE REAR TIRES WERE LOCKED. SOMETHING IS SERIOUSLY DRAINING THE BATTERY AS SOON AS YOU TAKE IT OFF THE BATTERY CHARGER. SOMETHING IN THE COMPUTER IS SUCKING ALL THE LIFE FROM THE BATTERY. VERY FRUSTRATING SINCE I JUST TOOK THE VAN INTO THE SHOP A COUPLE OF WEEKS AGO TO GET THE FOURTH RECALL ISSUE FIXED.
Mfg Campaign: 11252048
Recall Date: Aug 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE CAR SIMPLYWONT START. CHECK ENGINE LIGHT TURNED ON, SERVICE ABS, SERVICE ESC, PARKING BRAKE UNAVAILABLE, POWER STEERING UNAVAILABLE. THE POWER DOORS DONT WORK. SHIFTER IS LOCKEDAND THE AUTO PARK BRAKE WAS LOCKED. THE CAR WONT EVEN SHIFT TO NEUTRAL SO IT CAN BE TOWED.
Corrective Action:
THE CAR SIMPLYWONT START. CHECK ENGINE LIGHT TURNED ON, SERVICE ABS, SERVICE ESC, PARKING BRAKE UNAVAILABLE, POWER STEERING UNAVAILABLE. THE POWER DOORS DONT WORK. SHIFTER IS LOCKEDAND THE AUTO PARK BRAKE WAS LOCKED. THE CAR WONT EVEN SHIFT TO NEUTRAL SO IT CAN BE TOWED.
Additional Notes:
THE CAR SIMPLYWONT START. CHECK ENGINE LIGHT TURNED ON, SERVICE ABS, SERVICE ESC, PARKING BRAKE UNAVAILABLE, POWER STEERING UNAVAILABLE. THE POWER DOORS DONT WORK. SHIFTER IS LOCKEDAND THE AUTO PARK BRAKE WAS LOCKED. THE CAR WONT EVEN SHIFT TO NEUTRAL SO IT CAN BE TOWED.
Mfg Campaign: 11246597
Recall Date: Aug 27, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE CAR SIMPLYWONT START. CHECK ENGINE LIGHT TURNED ON, SERVICE ABS, SERVICE ESC, PARKING BRAKE UNAVAILABLE, POWER STEERING UNAVAILABLE. THE POWER DOORS DONT WORK. SHIFTER IS LOCKEDAND THE AUTO PARK BRAKE WAS LOCKED. THE CAR WONT EVEN SHIFT TO NEUTRAL SO IT CAN BE TOWED.
Corrective Action:
THE CAR SIMPLYWONT START. CHECK ENGINE LIGHT TURNED ON, SERVICE ABS, SERVICE ESC, PARKING BRAKE UNAVAILABLE, POWER STEERING UNAVAILABLE. THE POWER DOORS DONT WORK. SHIFTER IS LOCKEDAND THE AUTO PARK BRAKE WAS LOCKED. THE CAR WONT EVEN SHIFT TO NEUTRAL SO IT CAN BE TOWED.
Additional Notes:
THE CAR SIMPLYWONT START. CHECK ENGINE LIGHT TURNED ON, SERVICE ABS, SERVICE ESC, PARKING BRAKE UNAVAILABLE, POWER STEERING UNAVAILABLE. THE POWER DOORS DONT WORK. SHIFTER IS LOCKEDAND THE AUTO PARK BRAKE WAS LOCKED. THE CAR WONT EVEN SHIFT TO NEUTRAL SO IT CAN BE TOWED.
Mfg Campaign: 11246597
Recall Date: Aug 27, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE CAR SIMPLYWONT START. CHECK ENGINE LIGHT TURNED ON, SERVICE ABS, SERVICE ESC, PARKING BRAKE UNAVAILABLE, POWER STEERING UNAVAILABLE. THE POWER DOORS DONT WORK. SHIFTER IS LOCKEDAND THE AUTO PARK BRAKE WAS LOCKED. THE CAR WONT EVEN SHIFT TO NEUTRAL SO IT CAN BE TOWED.
Corrective Action:
THE CAR SIMPLYWONT START. CHECK ENGINE LIGHT TURNED ON, SERVICE ABS, SERVICE ESC, PARKING BRAKE UNAVAILABLE, POWER STEERING UNAVAILABLE. THE POWER DOORS DONT WORK. SHIFTER IS LOCKEDAND THE AUTO PARK BRAKE WAS LOCKED. THE CAR WONT EVEN SHIFT TO NEUTRAL SO IT CAN BE TOWED.
Additional Notes:
THE CAR SIMPLYWONT START. CHECK ENGINE LIGHT TURNED ON, SERVICE ABS, SERVICE ESC, PARKING BRAKE UNAVAILABLE, POWER STEERING UNAVAILABLE. THE POWER DOORS DONT WORK. SHIFTER IS LOCKEDAND THE AUTO PARK BRAKE WAS LOCKED. THE CAR WONT EVEN SHIFT TO NEUTRAL SO IT CAN BE TOWED.
Mfg Campaign: 11246597
Recall Date: Aug 27, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I TOOK MY VEHICLE TO A GARAGE TO HAVE A CHECK ENGINE LIGHT LOOKED AT. IT WAS DETERMINED THAT IT IS THE ACTIVE GRILL SHUTTER SWITCH. THEY STATED THAT THEY WOULD HAVE TO ORDER THE PART AND DO SOME REWIRING. IF THERE IS NO RECALL, WHY WOULD REWIRING OF ANYTHING BE NEED TO REPAIR THE ISSUE, AND NOT JUST REPLACING THE PART.
Corrective Action:
I TOOK MY VEHICLE TO A GARAGE TO HAVE A CHECK ENGINE LIGHT LOOKED AT. IT WAS DETERMINED THAT IT IS THE ACTIVE GRILL SHUTTER SWITCH. THEY STATED THAT THEY WOULD HAVE TO ORDER THE PART AND DO SOME REWIRING. IF THERE IS NO RECALL, WHY WOULD REWIRING OF ANYTHING BE NEED TO REPAIR THE ISSUE, AND NOT JUST REPLACING THE PART.
Additional Notes:
I TOOK MY VEHICLE TO A GARAGE TO HAVE A CHECK ENGINE LIGHT LOOKED AT. IT WAS DETERMINED THAT IT IS THE ACTIVE GRILL SHUTTER SWITCH. THEY STATED THAT THEY WOULD HAVE TO ORDER THE PART AND DO SOME REWIRING. IF THERE IS NO RECALL, WHY WOULD REWIRING OF ANYTHING BE NEED TO REPAIR THE ISSUE, AND NOT JUST REPLACING THE PART.
Mfg Campaign: 11245996
Recall Date: Aug 23, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN LEAVING FROM A COMPLETE STOP, AT AROUND 20 MPH THE VEHICLE LOSES POWER AND THEN SLAMS INTO GEAR. WHEN THIS HAPPENS IT FEELS LIKE SOMEONE HAS RUN INTO THE BACK OF THE VEHICLE. IT HAPPENS QUITE OFTEN. AT LEAST 2 TO 4 TIMES A DAY. THERE ARE NO INDICATOR LIGHTS THAT COME ON WHEN THE HAPPENS. I HAVE HAD IT TO MULTIPLE DEALER SHOPS TO HAVE IT FIXED BUT IT DOESNT DO IT WHEN SOME TEST DRIVES THE VEHICLE. I HAVE PAID FOR MULTIPLE DIAGNOSTIC TEST AND NOTHING SHOWS AS BEING WRONG. I HAVE READ MULTIPLE COMPLAINTS ABOUT THIS SAME ISSUE BUT NEVER FOUND ANY INFORMATION ON WHAT THE CAUSE COULD BE. THIS HAS BEEN HAPPENING FOR THE LAST 5 MONTHS. VEHICLE IS STILL UNDER MANUFACTURER WARRANTY.
Corrective Action:
WHEN LEAVING FROM A COMPLETE STOP, AT AROUND 20 MPH THE VEHICLE LOSES POWER AND THEN SLAMS INTO GEAR. WHEN THIS HAPPENS IT FEELS LIKE SOMEONE HAS RUN INTO THE BACK OF THE VEHICLE. IT HAPPENS QUITE OFTEN. AT LEAST 2 TO 4 TIMES A DAY. THERE ARE NO INDICATOR LIGHTS THAT COME ON WHEN THE HAPPENS. I HAVE HAD IT TO MULTIPLE DEALER SHOPS TO HAVE IT FIXED BUT IT DOESNT DO IT WHEN SOME TEST DRIVES THE VEHICLE. I HAVE PAID FOR MULTIPLE DIAGNOSTIC TEST AND NOTHING SHOWS AS BEING WRONG. I HAVE READ MULTIPLE COMPLAINTS ABOUT THIS SAME ISSUE BUT NEVER FOUND ANY INFORMATION ON WHAT THE CAUSE COULD BE. THIS HAS BEEN HAPPENING FOR THE LAST 5 MONTHS. VEHICLE IS STILL UNDER MANUFACTURER WARRANTY.
Additional Notes:
WHEN LEAVING FROM A COMPLETE STOP, AT AROUND 20 MPH THE VEHICLE LOSES POWER AND THEN SLAMS INTO GEAR. WHEN THIS HAPPENS IT FEELS LIKE SOMEONE HAS RUN INTO THE BACK OF THE VEHICLE. IT HAPPENS QUITE OFTEN. AT LEAST 2 TO 4 TIMES A DAY. THERE ARE NO INDICATOR LIGHTS THAT COME ON WHEN THE HAPPENS. I HAVE HAD IT TO MULTIPLE DEALER SHOPS TO HAVE IT FIXED BUT IT DOESNT DO IT WHEN SOME TEST DRIVES THE VEHICLE. I HAVE PAID FOR MULTIPLE DIAGNOSTIC TEST AND NOTHING SHOWS AS BEING WRONG. I HAVE READ MULTIPLE COMPLAINTS ABOUT THIS SAME ISSUE BUT NEVER FOUND ANY INFORMATION ON WHAT THE CAUSE COULD BE. THIS HAS BEEN HAPPENING FOR THE LAST 5 MONTHS. VEHICLE IS STILL UNDER MANUFACTURER WARRANTY.
Mfg Campaign: 11245912
Recall Date: Aug 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
DRIVING MULTIPLE OCCURRENCES OF BRIEF LOSS OF POWER STEERING AT SPEED IN MOTION. HESITATION, DIFFICULT, HARD TO TURN. GOOGLED THIS ISSUE AN OBSERVED A FCA RECALL. I CALLED FCA CUSTOMER SERVICES AND THEY STATED MY VEHICLE IS NOT IN THE RECALL BY VIN. HOWEVER IT IS AN EARLY 2017 MODEL.. I AM FILING THIS AS MY WIFE REPORTED THIS TO ME FOR THE FIRST TIME THAT IT HAD OCCURRED TO HER RECENTLY WHEN DRIVING. AFTER SHE TOLD ME 3 MILES LATER WHILE I WAS DRIVING AT SPEED OFT 45MPH IN A WIDE SWEEPING TURN THE STEERING RESISTED INPUT ON ME TO RETURN TO CENTER AND CAUGHT ME BY SURPRISE FOR A BRIEF SECOND THEN RESUMED BACK TO NORMAL. AT THAT MOMENT I MYSELF HAD JUST WHAT SHE TOLD ME HAPPENED TO HER MULTIPLE TIMES RECENTLY WHEN DRIVING. WE NO LONGER WANT TO DRIVE THE VEHICLE AND DEEM IT A SAFETY RISK DUE TO THIS STEERING ISSUE.
Corrective Action:
DRIVING MULTIPLE OCCURRENCES OF BRIEF LOSS OF POWER STEERING AT SPEED IN MOTION. HESITATION, DIFFICULT, HARD TO TURN. GOOGLED THIS ISSUE AN OBSERVED A FCA RECALL. I CALLED FCA CUSTOMER SERVICES AND THEY STATED MY VEHICLE IS NOT IN THE RECALL BY VIN. HOWEVER IT IS AN EARLY 2017 MODEL.. I AM FILING THIS AS MY WIFE REPORTED THIS TO ME FOR THE FIRST TIME THAT IT HAD OCCURRED TO HER RECENTLY WHEN DRIVING. AFTER SHE TOLD ME 3 MILES LATER WHILE I WAS DRIVING AT SPEED OFT 45MPH IN A WIDE SWEEPING TURN THE STEERING RESISTED INPUT ON ME TO RETURN TO CENTER AND CAUGHT ME BY SURPRISE FOR A BRIEF SECOND THEN RESUMED BACK TO NORMAL. AT THAT MOMENT I MYSELF HAD JUST WHAT SHE TOLD ME HAPPENED TO HER MULTIPLE TIMES RECENTLY WHEN DRIVING. WE NO LONGER WANT TO DRIVE THE VEHICLE AND DEEM IT A SAFETY RISK DUE TO THIS STEERING ISSUE.
Additional Notes:
DRIVING MULTIPLE OCCURRENCES OF BRIEF LOSS OF POWER STEERING AT SPEED IN MOTION. HESITATION, DIFFICULT, HARD TO TURN. GOOGLED THIS ISSUE AN OBSERVED A FCA RECALL. I CALLED FCA CUSTOMER SERVICES AND THEY STATED MY VEHICLE IS NOT IN THE RECALL BY VIN. HOWEVER IT IS AN EARLY 2017 MODEL.. I AM FILING THIS AS MY WIFE REPORTED THIS TO ME FOR THE FIRST TIME THAT IT HAD OCCURRED TO HER RECENTLY WHEN DRIVING. AFTER SHE TOLD ME 3 MILES LATER WHILE I WAS DRIVING AT SPEED OFT 45MPH IN A WIDE SWEEPING TURN THE STEERING RESISTED INPUT ON ME TO RETURN TO CENTER AND CAUGHT ME BY SURPRISE FOR A BRIEF SECOND THEN RESUMED BACK TO NORMAL. AT THAT MOMENT I MYSELF HAD JUST WHAT SHE TOLD ME HAPPENED TO HER MULTIPLE TIMES RECENTLY WHEN DRIVING. WE NO LONGER WANT TO DRIVE THE VEHICLE AND DEEM IT A SAFETY RISK DUE TO THIS STEERING ISSUE.
Mfg Campaign: 11245290
Recall Date: Aug 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN ACCELERATING FROM A STOP LIGHT OR STOP SIGN THE TRANSMISSION SOMETIMES SHIFTS VERY HARD, CAUSING A JERKING TO PASSENGERS. BROUGHT TO DEALER. THEY SAID NO CODE AND THEY COULDN'T REPLICATE SO NOTHING THEY CAN DO.
Corrective Action:
WHEN ACCELERATING FROM A STOP LIGHT OR STOP SIGN THE TRANSMISSION SOMETIMES SHIFTS VERY HARD, CAUSING A JERKING TO PASSENGERS. BROUGHT TO DEALER. THEY SAID NO CODE AND THEY COULDN'T REPLICATE SO NOTHING THEY CAN DO.
Additional Notes:
WHEN ACCELERATING FROM A STOP LIGHT OR STOP SIGN THE TRANSMISSION SOMETIMES SHIFTS VERY HARD, CAUSING A JERKING TO PASSENGERS. BROUGHT TO DEALER. THEY SAID NO CODE AND THEY COULDN'T REPLICATE SO NOTHING THEY CAN DO.
Mfg Campaign: 11244978
Recall Date: Aug 19, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN ACCELERATING FROM A COMPLETE STOP OR IN BETWEEN 5-10 MPH THERE IS NO FORWARD MOVEMENT BUT AS THE ACCELERATOR IS PUSHED THE RPM'S GO UP UNTIL THERE IS A REAR IMPACT TYPE FEELING THAT OCCURS AND THE TRANSMISSION ENGAGES AND AT THIS POINT THE VEHICLE CONTINUES FORWARD. IN THE INSTANCES WHERE IT HAPPENS AT THE 5-10 MPH AREA, IT TYPICALLY HAPPENS WHEN YOU LET OFF THE ACCELERATOR AND 'COAST' THEN PUSH THE ACCELERATOR TO GO CONTINUE FORWARD. THIS HAS BEEN OCCURRING SINCE I PURCHASED THE VEHICLE IN 2017 AND WAS TOLD BY THE DEALERSHIP THAT THIS BEHAVIOR FROM THE VEHICLE IS A 'CHARACTERISTIC' OF THE VAN. I HAVE FILED NUMEROUS COMPLAINTS WITH CHRYSLER AND EVERYTIME I TAKE IT TO THE DEALERSHIPS I COMPLAINT ABOUT THIS AS WELL. I ALSO HAD TO HAVE THE ENGINE AND TRANSMISSION MOUNTS REPLACED AND EVEN AFTER FIXING THOSE THE VEHICLE STILL CONTINUES TO HAVE THIS ISSUE. IT IS NOT HAPPENING CONSISTENTLY BUT APPROXIMATELY 5-10 TIMES A WEEK. L
Corrective Action:
WHEN ACCELERATING FROM A COMPLETE STOP OR IN BETWEEN 5-10 MPH THERE IS NO FORWARD MOVEMENT BUT AS THE ACCELERATOR IS PUSHED THE RPM'S GO UP UNTIL THERE IS A REAR IMPACT TYPE FEELING THAT OCCURS AND THE TRANSMISSION ENGAGES AND AT THIS POINT THE VEHICLE CONTINUES FORWARD. IN THE INSTANCES WHERE IT HAPPENS AT THE 5-10 MPH AREA, IT TYPICALLY HAPPENS WHEN YOU LET OFF THE ACCELERATOR AND 'COAST' THEN PUSH THE ACCELERATOR TO GO CONTINUE FORWARD. THIS HAS BEEN OCCURRING SINCE I PURCHASED THE VEHICLE IN 2017 AND WAS TOLD BY THE DEALERSHIP THAT THIS BEHAVIOR FROM THE VEHICLE IS A 'CHARACTERISTIC' OF THE VAN. I HAVE FILED NUMEROUS COMPLAINTS WITH CHRYSLER AND EVERYTIME I TAKE IT TO THE DEALERSHIPS I COMPLAINT ABOUT THIS AS WELL. I ALSO HAD TO HAVE THE ENGINE AND TRANSMISSION MOUNTS REPLACED AND EVEN AFTER FIXING THOSE THE VEHICLE STILL CONTINUES TO HAVE THIS ISSUE. IT IS NOT HAPPENING CONSISTENTLY BUT APPROXIMATELY 5-10 TIMES A WEEK. L
Additional Notes:
WHEN ACCELERATING FROM A COMPLETE STOP OR IN BETWEEN 5-10 MPH THERE IS NO FORWARD MOVEMENT BUT AS THE ACCELERATOR IS PUSHED THE RPM'S GO UP UNTIL THERE IS A REAR IMPACT TYPE FEELING THAT OCCURS AND THE TRANSMISSION ENGAGES AND AT THIS POINT THE VEHICLE CONTINUES FORWARD. IN THE INSTANCES WHERE IT HAPPENS AT THE 5-10 MPH AREA, IT TYPICALLY HAPPENS WHEN YOU LET OFF THE ACCELERATOR AND 'COAST' THEN PUSH THE ACCELERATOR TO GO CONTINUE FORWARD. THIS HAS BEEN OCCURRING SINCE I PURCHASED THE VEHICLE IN 2017 AND WAS TOLD BY THE DEALERSHIP THAT THIS BEHAVIOR FROM THE VEHICLE IS A 'CHARACTERISTIC' OF THE VAN. I HAVE FILED NUMEROUS COMPLAINTS WITH CHRYSLER AND EVERYTIME I TAKE IT TO THE DEALERSHIPS I COMPLAINT ABOUT THIS AS WELL. I ALSO HAD TO HAVE THE ENGINE AND TRANSMISSION MOUNTS REPLACED AND EVEN AFTER FIXING THOSE THE VEHICLE STILL CONTINUES TO HAVE THIS ISSUE. IT IS NOT HAPPENING CONSISTENTLY BUT APPROXIMATELY 5-10 TIMES A WEEK. L
Mfg Campaign: 11245052
Recall Date: Aug 19, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE IN CRUISE CONTROL I HAD TO ACCELERATE AND THE TRANSMISSION SLAMMED INTO HIGHER GEAR; FELT LIKE TRANSMISSION COMING OUT OF VEHICLE. ALSO SLAMS WHEN AT A STOP AND PEDAL PUSHED DOWN FAST. ALSO WHILE MOVING AND PEDAL PUSHED DOWN FAST AS WHEN NEEDED TO PASS A VEHICLE. SLAMMING CAN OCCUR WHETHER ON CITY STREETS AT SLOWER SPEEDS OR HIGHWAYS AT HIGHER SPEEDS. WHEN I GO TO A DEALER AND ASK ABOUT RECALLS OR REPORTS OF THE SAME ISSUES THEY SAY NO AND MOVE ON WITH NO FURTHER DISCUSSION. 3 YEAR/36000 MILES WARRANTY COVERS ONLY THROUGH THE EXPECTED/PREDICTED FACTORY LIFE OF THE PARTS. AFTERWARDS, THEY KNOW PARTS WILL FAIL AND CONSUMERS MUST PAY FOR AN EXTENDED WARRANTY, WHICH HAS A DEDUCTIBLE, WHEN PARTS FAIL IF THEY DON'T WANT TO PAY FOR ALL THE REPAIR DUE TO FACTORY FAILURES OF NOT BUILDING A QUALITY ORIENTED VEHICLE, THAT SHOULD LAST AT LEAST 200,00 MILES WITHOUT FAILURES. MY CURRENT MILEAGE IS 38974.
Corrective Action:
WHILE IN CRUISE CONTROL I HAD TO ACCELERATE AND THE TRANSMISSION SLAMMED INTO HIGHER GEAR; FELT LIKE TRANSMISSION COMING OUT OF VEHICLE. ALSO SLAMS WHEN AT A STOP AND PEDAL PUSHED DOWN FAST. ALSO WHILE MOVING AND PEDAL PUSHED DOWN FAST AS WHEN NEEDED TO PASS A VEHICLE. SLAMMING CAN OCCUR WHETHER ON CITY STREETS AT SLOWER SPEEDS OR HIGHWAYS AT HIGHER SPEEDS. WHEN I GO TO A DEALER AND ASK ABOUT RECALLS OR REPORTS OF THE SAME ISSUES THEY SAY NO AND MOVE ON WITH NO FURTHER DISCUSSION. 3 YEAR/36000 MILES WARRANTY COVERS ONLY THROUGH THE EXPECTED/PREDICTED FACTORY LIFE OF THE PARTS. AFTERWARDS, THEY KNOW PARTS WILL FAIL AND CONSUMERS MUST PAY FOR AN EXTENDED WARRANTY, WHICH HAS A DEDUCTIBLE, WHEN PARTS FAIL IF THEY DON'T WANT TO PAY FOR ALL THE REPAIR DUE TO FACTORY FAILURES OF NOT BUILDING A QUALITY ORIENTED VEHICLE, THAT SHOULD LAST AT LEAST 200,00 MILES WITHOUT FAILURES. MY CURRENT MILEAGE IS 38974.
Additional Notes:
WHILE IN CRUISE CONTROL I HAD TO ACCELERATE AND THE TRANSMISSION SLAMMED INTO HIGHER GEAR; FELT LIKE TRANSMISSION COMING OUT OF VEHICLE. ALSO SLAMS WHEN AT A STOP AND PEDAL PUSHED DOWN FAST. ALSO WHILE MOVING AND PEDAL PUSHED DOWN FAST AS WHEN NEEDED TO PASS A VEHICLE. SLAMMING CAN OCCUR WHETHER ON CITY STREETS AT SLOWER SPEEDS OR HIGHWAYS AT HIGHER SPEEDS. WHEN I GO TO A DEALER AND ASK ABOUT RECALLS OR REPORTS OF THE SAME ISSUES THEY SAY NO AND MOVE ON WITH NO FURTHER DISCUSSION. 3 YEAR/36000 MILES WARRANTY COVERS ONLY THROUGH THE EXPECTED/PREDICTED FACTORY LIFE OF THE PARTS. AFTERWARDS, THEY KNOW PARTS WILL FAIL AND CONSUMERS MUST PAY FOR AN EXTENDED WARRANTY, WHICH HAS A DEDUCTIBLE, WHEN PARTS FAIL IF THEY DON'T WANT TO PAY FOR ALL THE REPAIR DUE TO FACTORY FAILURES OF NOT BUILDING A QUALITY ORIENTED VEHICLE, THAT SHOULD LAST AT LEAST 200,00 MILES WITHOUT FAILURES. MY CURRENT MILEAGE IS 38974.
Mfg Campaign: 11245066
Recall Date: Aug 19, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN PARKED, THE CAR WOULD NOT INITIALLY "PUSH TO START" AND WHEN IT DID START IT DISPLAYED ERRORS TO "SERVICE SHIFTER, " "SERVICE PARKING BRAKE, " "PARKING BREAK UNAVAILABLE." VEHICLE WAS PARKED IN GARAGE.
Corrective Action:
WHEN PARKED, THE CAR WOULD NOT INITIALLY "PUSH TO START" AND WHEN IT DID START IT DISPLAYED ERRORS TO "SERVICE SHIFTER, " "SERVICE PARKING BRAKE, " "PARKING BREAK UNAVAILABLE." VEHICLE WAS PARKED IN GARAGE.
Additional Notes:
WHEN PARKED, THE CAR WOULD NOT INITIALLY "PUSH TO START" AND WHEN IT DID START IT DISPLAYED ERRORS TO "SERVICE SHIFTER, " "SERVICE PARKING BRAKE, " "PARKING BREAK UNAVAILABLE." VEHICLE WAS PARKED IN GARAGE.
Mfg Campaign: 11244764
Recall Date: Aug 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
IN THE FIRST 500 MILES OF DRIVING MY NEW PACIFICA ON AT LEAST 5 OCCASIONS I HAVE USED THE TURN SIGNAL AND WHILE PUSHING THE ARM TO SIGNAL I ALSO MANAGE TO PUSH IT FORWARD. I HAVE DONE THIS DURING THE DAY AND THEN WHEN NIGHT COMES I TURN ON THE HEADLIGHTS TO FIND THAT THEY START WITH HIGH BEAMS. AS I NEVER USE HIGH BEAMS THIS COMES AS A SURPRISE AND I DON'T EVEN THINK TO LOOK TO SEE IF IT HAPPENS UNTIL SOMEONE FLASHES THEIR LIGHTS AT ME. HAVING THE HIGH BEAMS ON UNEXPECTEDLY IS NOT SAFE. IT SHOULD BE MUCH HARDER TO ACCIDENTALLY (OR ON PURPOSE) TURN ON THE HIGH BEAMS. OR THERE SHOULD BE A WAY TO DISABLE THE [XXX] THINGS SO THEY NEVER GO ON. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
IN THE FIRST 500 MILES OF DRIVING MY NEW PACIFICA ON AT LEAST 5 OCCASIONS I HAVE USED THE TURN SIGNAL AND WHILE PUSHING THE ARM TO SIGNAL I ALSO MANAGE TO PUSH IT FORWARD. I HAVE DONE THIS DURING THE DAY AND THEN WHEN NIGHT COMES I TURN ON THE HEADLIGHTS TO FIND THAT THEY START WITH HIGH BEAMS. AS I NEVER USE HIGH BEAMS THIS COMES AS A SURPRISE AND I DON'T EVEN THINK TO LOOK TO SEE IF IT HAPPENS UNTIL SOMEONE FLASHES THEIR LIGHTS AT ME. HAVING THE HIGH BEAMS ON UNEXPECTEDLY IS NOT SAFE. IT SHOULD BE MUCH HARDER TO ACCIDENTALLY (OR ON PURPOSE) TURN ON THE HIGH BEAMS. OR THERE SHOULD BE A WAY TO DISABLE THE [XXX] THINGS SO THEY NEVER GO ON. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
IN THE FIRST 500 MILES OF DRIVING MY NEW PACIFICA ON AT LEAST 5 OCCASIONS I HAVE USED THE TURN SIGNAL AND WHILE PUSHING THE ARM TO SIGNAL I ALSO MANAGE TO PUSH IT FORWARD. I HAVE DONE THIS DURING THE DAY AND THEN WHEN NIGHT COMES I TURN ON THE HEADLIGHTS TO FIND THAT THEY START WITH HIGH BEAMS. AS I NEVER USE HIGH BEAMS THIS COMES AS A SURPRISE AND I DON'T EVEN THINK TO LOOK TO SEE IF IT HAPPENS UNTIL SOMEONE FLASHES THEIR LIGHTS AT ME. HAVING THE HIGH BEAMS ON UNEXPECTEDLY IS NOT SAFE. IT SHOULD BE MUCH HARDER TO ACCIDENTALLY (OR ON PURPOSE) TURN ON THE HIGH BEAMS. OR THERE SHOULD BE A WAY TO DISABLE THE [XXX] THINGS SO THEY NEVER GO ON. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11244462
Recall Date: Aug 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
INQUIRY ON BEHALF OF CONSTITUENT REGARDING THE CONCERNS OF HER 2017 CHRYSLER PACIFICA. *LD THE CONSUMER STATED THE VEHICLE STALLED RANDOMLY ON MULTIPLE OCCASIONS. WHEN THE VEHICLE WOULD STALL IT BECAME DIFFICULT TO RESTART. *JS
Corrective Action:
INQUIRY ON BEHALF OF CONSTITUENT REGARDING THE CONCERNS OF HER 2017 CHRYSLER PACIFICA. *LD THE CONSUMER STATED THE VEHICLE STALLED RANDOMLY ON MULTIPLE OCCASIONS. WHEN THE VEHICLE WOULD STALL IT BECAME DIFFICULT TO RESTART. *JS
Additional Notes:
INQUIRY ON BEHALF OF CONSTITUENT REGARDING THE CONCERNS OF HER 2017 CHRYSLER PACIFICA. *LD THE CONSUMER STATED THE VEHICLE STALLED RANDOMLY ON MULTIPLE OCCASIONS. WHEN THE VEHICLE WOULD STALL IT BECAME DIFFICULT TO RESTART. *JS
Mfg Campaign: 11244688
Recall Date: Aug 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE
Potential Consequences:
INQUIRY ON BEHALF OF CONSTITUENT REGARDING THE CONCERNS OF HER 2017 CHRYSLER PACIFICA. *LD THE CONSUMER STATED THE VEHICLE STALLED RANDOMLY ON MULTIPLE OCCASIONS. WHEN THE VEHICLE WOULD STALL IT BECAME DIFFICULT TO RESTART. *JS
Corrective Action:
INQUIRY ON BEHALF OF CONSTITUENT REGARDING THE CONCERNS OF HER 2017 CHRYSLER PACIFICA. *LD THE CONSUMER STATED THE VEHICLE STALLED RANDOMLY ON MULTIPLE OCCASIONS. WHEN THE VEHICLE WOULD STALL IT BECAME DIFFICULT TO RESTART. *JS
Additional Notes:
INQUIRY ON BEHALF OF CONSTITUENT REGARDING THE CONCERNS OF HER 2017 CHRYSLER PACIFICA. *LD THE CONSUMER STATED THE VEHICLE STALLED RANDOMLY ON MULTIPLE OCCASIONS. WHEN THE VEHICLE WOULD STALL IT BECAME DIFFICULT TO RESTART. *JS
Mfg Campaign: 11244688
Recall Date: Aug 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ENGINE STALLING WHEN IDLE OR DURING TAKE OFF BUT QUICKLY RESTARTS WHEN PUTTING IT IN PARK. AT TIMES IT GOES DIRECTLY TO PARK ON ITS OWN AFTER SHUTTING DOWN. RECENTLY THE VEHICLE LOST POWER WHILE DRIVING AROUND 50 MPH. I COASTED TO THE STOP LIGHT PUT IT IN PARK AND IT RESTARTED. LOOSING POWER COMPLETELY AFTER STALLING BUT AFTER A FEW MINUTES OF WAITING IT RESTARTS. SHIFT SERVICE WARNING APPEARS BUT RESETS BEFORE TAKING IT TO DEALER. OFTEN SHIFT INDICATOR LIGHTS DON'T WORK BUT WILL AFTER THE CAR RESTARTS HOURS LATER. WINDOWS GO DOWN ON THEIR OWN WHILE DRIVING.
Corrective Action:
ENGINE STALLING WHEN IDLE OR DURING TAKE OFF BUT QUICKLY RESTARTS WHEN PUTTING IT IN PARK. AT TIMES IT GOES DIRECTLY TO PARK ON ITS OWN AFTER SHUTTING DOWN. RECENTLY THE VEHICLE LOST POWER WHILE DRIVING AROUND 50 MPH. I COASTED TO THE STOP LIGHT PUT IT IN PARK AND IT RESTARTED. LOOSING POWER COMPLETELY AFTER STALLING BUT AFTER A FEW MINUTES OF WAITING IT RESTARTS. SHIFT SERVICE WARNING APPEARS BUT RESETS BEFORE TAKING IT TO DEALER. OFTEN SHIFT INDICATOR LIGHTS DON'T WORK BUT WILL AFTER THE CAR RESTARTS HOURS LATER. WINDOWS GO DOWN ON THEIR OWN WHILE DRIVING.
Additional Notes:
ENGINE STALLING WHEN IDLE OR DURING TAKE OFF BUT QUICKLY RESTARTS WHEN PUTTING IT IN PARK. AT TIMES IT GOES DIRECTLY TO PARK ON ITS OWN AFTER SHUTTING DOWN. RECENTLY THE VEHICLE LOST POWER WHILE DRIVING AROUND 50 MPH. I COASTED TO THE STOP LIGHT PUT IT IN PARK AND IT RESTARTED. LOOSING POWER COMPLETELY AFTER STALLING BUT AFTER A FEW MINUTES OF WAITING IT RESTARTS. SHIFT SERVICE WARNING APPEARS BUT RESETS BEFORE TAKING IT TO DEALER. OFTEN SHIFT INDICATOR LIGHTS DON'T WORK BUT WILL AFTER THE CAR RESTARTS HOURS LATER. WINDOWS GO DOWN ON THEIR OWN WHILE DRIVING.
Mfg Campaign: 11243822
Recall Date: Aug 14, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ENGINE STALLING WHEN IDLE OR DURING TAKE OFF BUT QUICKLY RESTARTS WHEN PUTTING IT IN PARK. AT TIMES IT GOES DIRECTLY TO PARK ON ITS OWN AFTER SHUTTING DOWN. RECENTLY THE VEHICLE LOST POWER WHILE DRIVING AROUND 50 MPH. I COASTED TO THE STOP LIGHT PUT IT IN PARK AND IT RESTARTED. LOOSING POWER COMPLETELY AFTER STALLING BUT AFTER A FEW MINUTES OF WAITING IT RESTARTS. SHIFT SERVICE WARNING APPEARS BUT RESETS BEFORE TAKING IT TO DEALER. OFTEN SHIFT INDICATOR LIGHTS DON'T WORK BUT WILL AFTER THE CAR RESTARTS HOURS LATER. WINDOWS GO DOWN ON THEIR OWN WHILE DRIVING.
Corrective Action:
ENGINE STALLING WHEN IDLE OR DURING TAKE OFF BUT QUICKLY RESTARTS WHEN PUTTING IT IN PARK. AT TIMES IT GOES DIRECTLY TO PARK ON ITS OWN AFTER SHUTTING DOWN. RECENTLY THE VEHICLE LOST POWER WHILE DRIVING AROUND 50 MPH. I COASTED TO THE STOP LIGHT PUT IT IN PARK AND IT RESTARTED. LOOSING POWER COMPLETELY AFTER STALLING BUT AFTER A FEW MINUTES OF WAITING IT RESTARTS. SHIFT SERVICE WARNING APPEARS BUT RESETS BEFORE TAKING IT TO DEALER. OFTEN SHIFT INDICATOR LIGHTS DON'T WORK BUT WILL AFTER THE CAR RESTARTS HOURS LATER. WINDOWS GO DOWN ON THEIR OWN WHILE DRIVING.
Additional Notes:
ENGINE STALLING WHEN IDLE OR DURING TAKE OFF BUT QUICKLY RESTARTS WHEN PUTTING IT IN PARK. AT TIMES IT GOES DIRECTLY TO PARK ON ITS OWN AFTER SHUTTING DOWN. RECENTLY THE VEHICLE LOST POWER WHILE DRIVING AROUND 50 MPH. I COASTED TO THE STOP LIGHT PUT IT IN PARK AND IT RESTARTED. LOOSING POWER COMPLETELY AFTER STALLING BUT AFTER A FEW MINUTES OF WAITING IT RESTARTS. SHIFT SERVICE WARNING APPEARS BUT RESETS BEFORE TAKING IT TO DEALER. OFTEN SHIFT INDICATOR LIGHTS DON'T WORK BUT WILL AFTER THE CAR RESTARTS HOURS LATER. WINDOWS GO DOWN ON THEIR OWN WHILE DRIVING.
Mfg Campaign: 11243822
Recall Date: Aug 14, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ENGINE STALLING WHEN IDLE OR DURING TAKE OFF BUT QUICKLY RESTARTS WHEN PUTTING IT IN PARK. AT TIMES IT GOES DIRECTLY TO PARK ON ITS OWN AFTER SHUTTING DOWN. RECENTLY THE VEHICLE LOST POWER WHILE DRIVING AROUND 50 MPH. I COASTED TO THE STOP LIGHT PUT IT IN PARK AND IT RESTARTED. LOOSING POWER COMPLETELY AFTER STALLING BUT AFTER A FEW MINUTES OF WAITING IT RESTARTS. SHIFT SERVICE WARNING APPEARS BUT RESETS BEFORE TAKING IT TO DEALER. OFTEN SHIFT INDICATOR LIGHTS DON'T WORK BUT WILL AFTER THE CAR RESTARTS HOURS LATER. WINDOWS GO DOWN ON THEIR OWN WHILE DRIVING.
Corrective Action:
ENGINE STALLING WHEN IDLE OR DURING TAKE OFF BUT QUICKLY RESTARTS WHEN PUTTING IT IN PARK. AT TIMES IT GOES DIRECTLY TO PARK ON ITS OWN AFTER SHUTTING DOWN. RECENTLY THE VEHICLE LOST POWER WHILE DRIVING AROUND 50 MPH. I COASTED TO THE STOP LIGHT PUT IT IN PARK AND IT RESTARTED. LOOSING POWER COMPLETELY AFTER STALLING BUT AFTER A FEW MINUTES OF WAITING IT RESTARTS. SHIFT SERVICE WARNING APPEARS BUT RESETS BEFORE TAKING IT TO DEALER. OFTEN SHIFT INDICATOR LIGHTS DON'T WORK BUT WILL AFTER THE CAR RESTARTS HOURS LATER. WINDOWS GO DOWN ON THEIR OWN WHILE DRIVING.
Additional Notes:
ENGINE STALLING WHEN IDLE OR DURING TAKE OFF BUT QUICKLY RESTARTS WHEN PUTTING IT IN PARK. AT TIMES IT GOES DIRECTLY TO PARK ON ITS OWN AFTER SHUTTING DOWN. RECENTLY THE VEHICLE LOST POWER WHILE DRIVING AROUND 50 MPH. I COASTED TO THE STOP LIGHT PUT IT IN PARK AND IT RESTARTED. LOOSING POWER COMPLETELY AFTER STALLING BUT AFTER A FEW MINUTES OF WAITING IT RESTARTS. SHIFT SERVICE WARNING APPEARS BUT RESETS BEFORE TAKING IT TO DEALER. OFTEN SHIFT INDICATOR LIGHTS DON'T WORK BUT WILL AFTER THE CAR RESTARTS HOURS LATER. WINDOWS GO DOWN ON THEIR OWN WHILE DRIVING.
Mfg Campaign: 11243822
Recall Date: Aug 14, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE ACCELERATING FROM A STOP, THE VEHICLE JERKED. ON SOME OCCASIONS, THE VEHICLE WOULD SHUT OFF IN THE MIDDLE OF TRAFFIC AND RESTART. IN ADDITION, THE "AUTO STOP" INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TOWED TO FOX HILLS CHRYSLER JEEP (734-892-2220, LOCATED AT 111 ANN ARBOR RD, PLYMOUTH, MI 48170) WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 21,500.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE ACCELERATING FROM A STOP, THE VEHICLE JERKED. ON SOME OCCASIONS, THE VEHICLE WOULD SHUT OFF IN THE MIDDLE OF TRAFFIC AND RESTART. IN ADDITION, THE "AUTO STOP" INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TOWED TO FOX HILLS CHRYSLER JEEP (734-892-2220, LOCATED AT 111 ANN ARBOR RD, PLYMOUTH, MI 48170) WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 21,500.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE ACCELERATING FROM A STOP, THE VEHICLE JERKED. ON SOME OCCASIONS, THE VEHICLE WOULD SHUT OFF IN THE MIDDLE OF TRAFFIC AND RESTART. IN ADDITION, THE "AUTO STOP" INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TOWED TO FOX HILLS CHRYSLER JEEP (734-892-2220, LOCATED AT 111 ANN ARBOR RD, PLYMOUTH, MI 48170) WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 21,500.
Mfg Campaign: 11243692
Recall Date: Aug 13, 2019
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