Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Chrysler Pacifica vehicles equipped with a 3.6l engine. The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U01
Recall Date: Jan 11, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (VMI) is recalling certain 2017 Chrysler Pacifica lowered floor vehicles modified by VMI. The rear pinion bracket on both sides of the vehicle may crack, causing the axle not to be centered and the wheel to wobble.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PAC20170728
Recall Date: Jul 28, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage Mobility) is recalling certain 2017 Chrysler Pacifica lowered floor vans modified by Vantage Mobility for wheelchair accessibility. The affected vans have rear brake lines that might have been crossed during the modification. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Pac-20170525
Recall Date: May 25, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Pacifica vehicles manufactured February 22, 2016, through April 28, 2016. The center overhead seat belt stow clip may fracture and prevent use of the seat belt in the third-row and/or second-row center passenger seat (if so equipped).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S42
Recall Date: Jun 30, 2016
Consumer Complaints
2.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
OUR PACIFICA WAS STOPPED AT A STOPLIGHT. WHEN THE LIGHT TURNED GREEN, THE PARKING BRAKE ENGAGED AND A MESSAGE CAME UP THAT SAID TO SERVICE THE SHIFTER. WE WERE ABLE TO TURN OFF THE ENGINE AND RESTART IT, BUT WE WERE NOT ABLE TO GET THE PACIFICA TO SHIFT TO DRIVE OR TO GET THE PARKING BRAKE TO DISENGAGE. SHERIFF'S DEPUTIES WHO CAME AND REMAINED ON SCENE WITH US WHO ARE FAMILIAR WITH CHRYSLER CARS WERE ALSO NOT ABLE TO GET OUR PACIFICA TO MOVE. THANKFULLY THIS INCIDENT HAPPENED IN A SITUATION THAT WAS NOT TERRIBLY BUSY. I AM CONCERNED THAT THIS WOULD HAVE BEEN EXTREMELY DANGEROUS IF IT HAD OCCURRED ON A BUSY ROAD. THE DOCUMENT FROM THE REPAIR CITES TSB 18-002-19. THE WORK THAT WAS DONE WAS TO REPLACE THE SHIFTER. OUR VAN ONLY HAD 41962 MILES ON IT AT THE TIME OF THE INCIDENT. IF THIS IS A COMMON ISSUE, SOME WORK SHOULD BE DONE TO SET UP SOME SORT OF RECALL THAT WOULD MAKE THIS LESS OF A SAFETY ISSUE. AS A RESULT OF THIS INCIDENT AND A SIMILAR INCIDENT DUE TO A HOOD LATCH SENSOR FAILURE WE NO LONGER FELT SAFE IN THIS VEHICLE. ONCE THE REPAIR WAS COMPLETE, WE TRADED IN THE VAN TO BUY SOMETHING WE FEEL MUCH MORE SAFE IN.
Corrective Action:
OUR PACIFICA WAS STOPPED AT A STOPLIGHT. WHEN THE LIGHT TURNED GREEN, THE PARKING BRAKE ENGAGED AND A MESSAGE CAME UP THAT SAID TO SERVICE THE SHIFTER. WE WERE ABLE TO TURN OFF THE ENGINE AND RESTART IT, BUT WE WERE NOT ABLE TO GET THE PACIFICA TO SHIFT TO DRIVE OR TO GET THE PARKING BRAKE TO DISENGAGE. SHERIFF'S DEPUTIES WHO CAME AND REMAINED ON SCENE WITH US WHO ARE FAMILIAR WITH CHRYSLER CARS WERE ALSO NOT ABLE TO GET OUR PACIFICA TO MOVE. THANKFULLY THIS INCIDENT HAPPENED IN A SITUATION THAT WAS NOT TERRIBLY BUSY. I AM CONCERNED THAT THIS WOULD HAVE BEEN EXTREMELY DANGEROUS IF IT HAD OCCURRED ON A BUSY ROAD. THE DOCUMENT FROM THE REPAIR CITES TSB 18-002-19. THE WORK THAT WAS DONE WAS TO REPLACE THE SHIFTER. OUR VAN ONLY HAD 41962 MILES ON IT AT THE TIME OF THE INCIDENT. IF THIS IS A COMMON ISSUE, SOME WORK SHOULD BE DONE TO SET UP SOME SORT OF RECALL THAT WOULD MAKE THIS LESS OF A SAFETY ISSUE. AS A RESULT OF THIS INCIDENT AND A SIMILAR INCIDENT DUE TO A HOOD LATCH SENSOR FAILURE WE NO LONGER FELT SAFE IN THIS VEHICLE. ONCE THE REPAIR WAS COMPLETE, WE TRADED IN THE VAN TO BUY SOMETHING WE FEEL MUCH MORE SAFE IN.
Additional Notes:
OUR PACIFICA WAS STOPPED AT A STOPLIGHT. WHEN THE LIGHT TURNED GREEN, THE PARKING BRAKE ENGAGED AND A MESSAGE CAME UP THAT SAID TO SERVICE THE SHIFTER. WE WERE ABLE TO TURN OFF THE ENGINE AND RESTART IT, BUT WE WERE NOT ABLE TO GET THE PACIFICA TO SHIFT TO DRIVE OR TO GET THE PARKING BRAKE TO DISENGAGE. SHERIFF'S DEPUTIES WHO CAME AND REMAINED ON SCENE WITH US WHO ARE FAMILIAR WITH CHRYSLER CARS WERE ALSO NOT ABLE TO GET OUR PACIFICA TO MOVE. THANKFULLY THIS INCIDENT HAPPENED IN A SITUATION THAT WAS NOT TERRIBLY BUSY. I AM CONCERNED THAT THIS WOULD HAVE BEEN EXTREMELY DANGEROUS IF IT HAD OCCURRED ON A BUSY ROAD. THE DOCUMENT FROM THE REPAIR CITES TSB 18-002-19. THE WORK THAT WAS DONE WAS TO REPLACE THE SHIFTER. OUR VAN ONLY HAD 41962 MILES ON IT AT THE TIME OF THE INCIDENT. IF THIS IS A COMMON ISSUE, SOME WORK SHOULD BE DONE TO SET UP SOME SORT OF RECALL THAT WOULD MAKE THIS LESS OF A SAFETY ISSUE. AS A RESULT OF THIS INCIDENT AND A SIMILAR INCIDENT DUE TO A HOOD LATCH SENSOR FAILURE WE NO LONGER FELT SAFE IN THIS VEHICLE. ONCE THE REPAIR WAS COMPLETE, WE TRADED IN THE VAN TO BUY SOMETHING WE FEEL MUCH MORE SAFE IN.
Mfg Campaign: 11219844
Recall Date: Jun 13, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
CAR JERKS WHILE DRIVING AND ACCELERATING ON THE ROAD. THE CAR JERKS WHILE IN MOTION CITY AND HIGHWAY DRIVING. CHRYSLER DEALERSHIP ARE UNABLE TO FIX THIS ISSUE, THEY HAVE CHANGED BATTERY AND UPDATED SOFTWARE BUT CAR IS STILL JERKING WHILE IN MOTION.
Corrective Action:
CAR JERKS WHILE DRIVING AND ACCELERATING ON THE ROAD. THE CAR JERKS WHILE IN MOTION CITY AND HIGHWAY DRIVING. CHRYSLER DEALERSHIP ARE UNABLE TO FIX THIS ISSUE, THEY HAVE CHANGED BATTERY AND UPDATED SOFTWARE BUT CAR IS STILL JERKING WHILE IN MOTION.
Additional Notes:
CAR JERKS WHILE DRIVING AND ACCELERATING ON THE ROAD. THE CAR JERKS WHILE IN MOTION CITY AND HIGHWAY DRIVING. CHRYSLER DEALERSHIP ARE UNABLE TO FIX THIS ISSUE, THEY HAVE CHANGED BATTERY AND UPDATED SOFTWARE BUT CAR IS STILL JERKING WHILE IN MOTION.
Mfg Campaign: 11219254
Recall Date: Jun 11, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CAR JERKS WHILE DRIVING AND ACCELERATING ON THE ROAD. THE CAR JERKS WHILE IN MOTION CITY AND HIGHWAY DRIVING. CHRYSLER DEALERSHIP ARE UNABLE TO FIX THIS ISSUE, THEY HAVE CHANGED BATTERY AND UPDATED SOFTWARE BUT CAR IS STILL JERKING WHILE IN MOTION.
Corrective Action:
CAR JERKS WHILE DRIVING AND ACCELERATING ON THE ROAD. THE CAR JERKS WHILE IN MOTION CITY AND HIGHWAY DRIVING. CHRYSLER DEALERSHIP ARE UNABLE TO FIX THIS ISSUE, THEY HAVE CHANGED BATTERY AND UPDATED SOFTWARE BUT CAR IS STILL JERKING WHILE IN MOTION.
Additional Notes:
CAR JERKS WHILE DRIVING AND ACCELERATING ON THE ROAD. THE CAR JERKS WHILE IN MOTION CITY AND HIGHWAY DRIVING. CHRYSLER DEALERSHIP ARE UNABLE TO FIX THIS ISSUE, THEY HAVE CHANGED BATTERY AND UPDATED SOFTWARE BUT CAR IS STILL JERKING WHILE IN MOTION.
Mfg Campaign: 11219254
Recall Date: Jun 11, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I JUST PURCHASED THIS VEHICLE ON 05/18/2019. TWICE IT HAS STALLED OUT. ONE TIME I WAS AT A STOP LIGHT, THE "START/STOP" SERVICE LIGHT CAME ON AND IT COMPLETELY DIED. THE SECOND TIME WE WHERE ACCELERATING AT AN INCLINE AND IT STARTED TO JERK REALLY BAD AS IF IT WAS MISSING THE GEARS. THEN THE SAME SERVICE LIGHT CAME ON AND IT STALLED AGAIN. WE PULLED OVER AND TURNED IT OFF FOR A WHILE. ONCE WE STARTED IT OPERATED OKAY AGAIN. I HAVE BEEN DOING SOME RESEARCH AND IT SOUNDS LIKE THIS IS HAPPENING TO MANY OF THESE VEHICLE. MY BIGGEST CONCERN IS THAT IT IS GOING TO HAPPEN IN THE MIDDLE OF AN INTERSECTION AND CAUSE AN ACCIDENT. THIS VEHICLE HAS EVERYTHING I WAS LOOKING FOR BUT I AM NOW TERRIFIED TO DRIVE IT WITH MY FAMILY. IT HAS BEEN TAKEN IN TO BE SERVICED BUT BECAUSE THERE ARE NO ERROR CODES STORED I AM BEING TOLD THERE IS NOTHING THEY CAN DO UNLESS IT HAPPENS AGAIN. HOPEFULLY, THE NEXT TIME IT HAPPENS, WE AREN'T IN A MORE DANGEROUS SITUATION.
Corrective Action:
I JUST PURCHASED THIS VEHICLE ON 05/18/2019. TWICE IT HAS STALLED OUT. ONE TIME I WAS AT A STOP LIGHT, THE "START/STOP" SERVICE LIGHT CAME ON AND IT COMPLETELY DIED. THE SECOND TIME WE WHERE ACCELERATING AT AN INCLINE AND IT STARTED TO JERK REALLY BAD AS IF IT WAS MISSING THE GEARS. THEN THE SAME SERVICE LIGHT CAME ON AND IT STALLED AGAIN. WE PULLED OVER AND TURNED IT OFF FOR A WHILE. ONCE WE STARTED IT OPERATED OKAY AGAIN. I HAVE BEEN DOING SOME RESEARCH AND IT SOUNDS LIKE THIS IS HAPPENING TO MANY OF THESE VEHICLE. MY BIGGEST CONCERN IS THAT IT IS GOING TO HAPPEN IN THE MIDDLE OF AN INTERSECTION AND CAUSE AN ACCIDENT. THIS VEHICLE HAS EVERYTHING I WAS LOOKING FOR BUT I AM NOW TERRIFIED TO DRIVE IT WITH MY FAMILY. IT HAS BEEN TAKEN IN TO BE SERVICED BUT BECAUSE THERE ARE NO ERROR CODES STORED I AM BEING TOLD THERE IS NOTHING THEY CAN DO UNLESS IT HAPPENS AGAIN. HOPEFULLY, THE NEXT TIME IT HAPPENS, WE AREN'T IN A MORE DANGEROUS SITUATION.
Additional Notes:
I JUST PURCHASED THIS VEHICLE ON 05/18/2019. TWICE IT HAS STALLED OUT. ONE TIME I WAS AT A STOP LIGHT, THE "START/STOP" SERVICE LIGHT CAME ON AND IT COMPLETELY DIED. THE SECOND TIME WE WHERE ACCELERATING AT AN INCLINE AND IT STARTED TO JERK REALLY BAD AS IF IT WAS MISSING THE GEARS. THEN THE SAME SERVICE LIGHT CAME ON AND IT STALLED AGAIN. WE PULLED OVER AND TURNED IT OFF FOR A WHILE. ONCE WE STARTED IT OPERATED OKAY AGAIN. I HAVE BEEN DOING SOME RESEARCH AND IT SOUNDS LIKE THIS IS HAPPENING TO MANY OF THESE VEHICLE. MY BIGGEST CONCERN IS THAT IT IS GOING TO HAPPEN IN THE MIDDLE OF AN INTERSECTION AND CAUSE AN ACCIDENT. THIS VEHICLE HAS EVERYTHING I WAS LOOKING FOR BUT I AM NOW TERRIFIED TO DRIVE IT WITH MY FAMILY. IT HAS BEEN TAKEN IN TO BE SERVICED BUT BECAUSE THERE ARE NO ERROR CODES STORED I AM BEING TOLD THERE IS NOTHING THEY CAN DO UNLESS IT HAPPENS AGAIN. HOPEFULLY, THE NEXT TIME IT HAPPENS, WE AREN'T IN A MORE DANGEROUS SITUATION.
Mfg Campaign: 11219349
Recall Date: Jun 11, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
AFTER STOPPING AT A RED LIGHT, ATTEMPTED TO TURN LEFT. AFTER RELEASING BRAKE AND ATTEMPTING TO ACCELERATE THE ENGINE STALLED, CUT OFF, AND WOULD NOT RESTART FOR SEVERAL MINUTES.
Corrective Action:
AFTER STOPPING AT A RED LIGHT, ATTEMPTED TO TURN LEFT. AFTER RELEASING BRAKE AND ATTEMPTING TO ACCELERATE THE ENGINE STALLED, CUT OFF, AND WOULD NOT RESTART FOR SEVERAL MINUTES.
Additional Notes:
AFTER STOPPING AT A RED LIGHT, ATTEMPTED TO TURN LEFT. AFTER RELEASING BRAKE AND ATTEMPTING TO ACCELERATE THE ENGINE STALLED, CUT OFF, AND WOULD NOT RESTART FOR SEVERAL MINUTES.
Mfg Campaign: 11219352
Recall Date: Jun 11, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I'VE ONLY HAD THIS CHRYSLER PACIFICA LIMITED FOR 3 MONTHS, BEFORE BUYING I DIDN'T SEE THAT THE HOOD WAS RUSTING UNDERNEATH THE PAINT. THE PAINT IS BUBBLING UP AT THE END OF THE HOOD. IS THIS HAPPENING WITH OTHER PACIFICAS?
Corrective Action:
I'VE ONLY HAD THIS CHRYSLER PACIFICA LIMITED FOR 3 MONTHS, BEFORE BUYING I DIDN'T SEE THAT THE HOOD WAS RUSTING UNDERNEATH THE PAINT. THE PAINT IS BUBBLING UP AT THE END OF THE HOOD. IS THIS HAPPENING WITH OTHER PACIFICAS?
Additional Notes:
I'VE ONLY HAD THIS CHRYSLER PACIFICA LIMITED FOR 3 MONTHS, BEFORE BUYING I DIDN'T SEE THAT THE HOOD WAS RUSTING UNDERNEATH THE PAINT. THE PAINT IS BUBBLING UP AT THE END OF THE HOOD. IS THIS HAPPENING WITH OTHER PACIFICAS?
Mfg Campaign: 11218815
Recall Date: Jun 9, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE DRIVING AROUND 30 MPH THE CAR ON ITS OWN SLIPPED OUT OF THE DRIVE GEAR AND THE DASHBOARD CHIMED AND REPORTED THE CAR WAS IN REVERSE, THE GEAR KNOB INDICATED THE SAME HOWEVER THE CAR WAS NOT IN REVERSE. AS I PROCEEDED TO DRIVE IN TRAFFIC, I SWITCHED THE GEAR KNOB TO DRIVE AND ACCELERATED. THE CAR WAS SLUGGISH AND THE RPM WERE NOT REGISTERING. I DROVE HOME (5 MILES) SLOWLY BECAUSE THE CAR WAS SLUGGISH SEEMED TO ONLY BE IN FIRST GEAR. CAR WAS TOWED TO THE DEALERSHIP. THEY ARE UNABLE TO RECREATE THE PROBLEM. THIS IS A SAFETY HAZARD.
Corrective Action:
WHILE DRIVING AROUND 30 MPH THE CAR ON ITS OWN SLIPPED OUT OF THE DRIVE GEAR AND THE DASHBOARD CHIMED AND REPORTED THE CAR WAS IN REVERSE, THE GEAR KNOB INDICATED THE SAME HOWEVER THE CAR WAS NOT IN REVERSE. AS I PROCEEDED TO DRIVE IN TRAFFIC, I SWITCHED THE GEAR KNOB TO DRIVE AND ACCELERATED. THE CAR WAS SLUGGISH AND THE RPM WERE NOT REGISTERING. I DROVE HOME (5 MILES) SLOWLY BECAUSE THE CAR WAS SLUGGISH SEEMED TO ONLY BE IN FIRST GEAR. CAR WAS TOWED TO THE DEALERSHIP. THEY ARE UNABLE TO RECREATE THE PROBLEM. THIS IS A SAFETY HAZARD.
Additional Notes:
WHILE DRIVING AROUND 30 MPH THE CAR ON ITS OWN SLIPPED OUT OF THE DRIVE GEAR AND THE DASHBOARD CHIMED AND REPORTED THE CAR WAS IN REVERSE, THE GEAR KNOB INDICATED THE SAME HOWEVER THE CAR WAS NOT IN REVERSE. AS I PROCEEDED TO DRIVE IN TRAFFIC, I SWITCHED THE GEAR KNOB TO DRIVE AND ACCELERATED. THE CAR WAS SLUGGISH AND THE RPM WERE NOT REGISTERING. I DROVE HOME (5 MILES) SLOWLY BECAUSE THE CAR WAS SLUGGISH SEEMED TO ONLY BE IN FIRST GEAR. CAR WAS TOWED TO THE DEALERSHIP. THEY ARE UNABLE TO RECREATE THE PROBLEM. THIS IS A SAFETY HAZARD.
Mfg Campaign: 11218660
Recall Date: Jun 8, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
OVER A YEAR AGO OUR PACIFICA BEGAN HARD SHIFTING FROM A DEAD STOP AND IN LOWER SPEEDS. SOMETIMES IT IS SO BAD WE FEEL WE GOT REAR ENDED. IT IS VERY SPORADIC AND DIFFICULT TO DUPLICATE. IT IS BECOMING VERY UNSAFE. MY FEAR IS THE HARD SHIFTING AND THE CAR STOPPING WILL CAUSE AN ACCIDENT. DEALER SAYS THEY CAN'T DUPLICATE THE PROBLEM SO THEY CAN'T FIX IT. IT SEEMS THERE SHOULD BE A RECALL. I HAVE SEEN AT 30 COMPLAINTS ON ONE WEB SITE COMPLAINING OF THE EXACT SAME ISSUE.
Corrective Action:
OVER A YEAR AGO OUR PACIFICA BEGAN HARD SHIFTING FROM A DEAD STOP AND IN LOWER SPEEDS. SOMETIMES IT IS SO BAD WE FEEL WE GOT REAR ENDED. IT IS VERY SPORADIC AND DIFFICULT TO DUPLICATE. IT IS BECOMING VERY UNSAFE. MY FEAR IS THE HARD SHIFTING AND THE CAR STOPPING WILL CAUSE AN ACCIDENT. DEALER SAYS THEY CAN'T DUPLICATE THE PROBLEM SO THEY CAN'T FIX IT. IT SEEMS THERE SHOULD BE A RECALL. I HAVE SEEN AT 30 COMPLAINTS ON ONE WEB SITE COMPLAINING OF THE EXACT SAME ISSUE.
Additional Notes:
OVER A YEAR AGO OUR PACIFICA BEGAN HARD SHIFTING FROM A DEAD STOP AND IN LOWER SPEEDS. SOMETIMES IT IS SO BAD WE FEEL WE GOT REAR ENDED. IT IS VERY SPORADIC AND DIFFICULT TO DUPLICATE. IT IS BECOMING VERY UNSAFE. MY FEAR IS THE HARD SHIFTING AND THE CAR STOPPING WILL CAUSE AN ACCIDENT. DEALER SAYS THEY CAN'T DUPLICATE THE PROBLEM SO THEY CAN'T FIX IT. IT SEEMS THERE SHOULD BE A RECALL. I HAVE SEEN AT 30 COMPLAINTS ON ONE WEB SITE COMPLAINING OF THE EXACT SAME ISSUE.
Mfg Campaign: 11217786
Recall Date: Jun 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
MY VAN HAS HAD THIS ISSUE SINCE AROUND 29,000 MILES AND I AM CURRENTLY AROUND 53,000. I HAVE BEEN TO THE DEALERSHIP OVER 15 TIMES AND STILL HAVE NO SOLUTION BECAUSE THE PROBLEM DOESN'T SHOW ON A COMPUTER, NOR DOES IT HAPPEN WHEN A SERVICE TECH IS WITH ME. WHEN THE VAN IS SHIFTING BETWEEN 1ST AND 2ND THERE IS A JOLT LIKE BEING HIT FROM BEHIND AND A NOISE. I HAVE THIS ON VIDEO 3 SEPARATE TIMES AND THE SERVICE ADVISOR TELLS ME THAT IT IS NORMAL FOR A 9 SPEED TRANSMISSION TO DO THIS. THERE IS NO WAY THIS IS NORMAL, OTHERS HAVE BEEN WITH ME AND HAVE THOUGHT I HAVE SLAMMED ON BRAKES BECAUSE THE JOLT IS SO STRONG. THIS HAPPENS IN PARKING LOTS, TURNS AND FROM A COMPLETE STOP TO START. IT ALWAYS HAPPENS AT 14-15 MPH AND IS EXTREMELY SCARY AT TIMES AND THERE IS NO SOLUTION FROM ANYONE.
Corrective Action:
MY VAN HAS HAD THIS ISSUE SINCE AROUND 29,000 MILES AND I AM CURRENTLY AROUND 53,000. I HAVE BEEN TO THE DEALERSHIP OVER 15 TIMES AND STILL HAVE NO SOLUTION BECAUSE THE PROBLEM DOESN'T SHOW ON A COMPUTER, NOR DOES IT HAPPEN WHEN A SERVICE TECH IS WITH ME. WHEN THE VAN IS SHIFTING BETWEEN 1ST AND 2ND THERE IS A JOLT LIKE BEING HIT FROM BEHIND AND A NOISE. I HAVE THIS ON VIDEO 3 SEPARATE TIMES AND THE SERVICE ADVISOR TELLS ME THAT IT IS NORMAL FOR A 9 SPEED TRANSMISSION TO DO THIS. THERE IS NO WAY THIS IS NORMAL, OTHERS HAVE BEEN WITH ME AND HAVE THOUGHT I HAVE SLAMMED ON BRAKES BECAUSE THE JOLT IS SO STRONG. THIS HAPPENS IN PARKING LOTS, TURNS AND FROM A COMPLETE STOP TO START. IT ALWAYS HAPPENS AT 14-15 MPH AND IS EXTREMELY SCARY AT TIMES AND THERE IS NO SOLUTION FROM ANYONE.
Additional Notes:
MY VAN HAS HAD THIS ISSUE SINCE AROUND 29,000 MILES AND I AM CURRENTLY AROUND 53,000. I HAVE BEEN TO THE DEALERSHIP OVER 15 TIMES AND STILL HAVE NO SOLUTION BECAUSE THE PROBLEM DOESN'T SHOW ON A COMPUTER, NOR DOES IT HAPPEN WHEN A SERVICE TECH IS WITH ME. WHEN THE VAN IS SHIFTING BETWEEN 1ST AND 2ND THERE IS A JOLT LIKE BEING HIT FROM BEHIND AND A NOISE. I HAVE THIS ON VIDEO 3 SEPARATE TIMES AND THE SERVICE ADVISOR TELLS ME THAT IT IS NORMAL FOR A 9 SPEED TRANSMISSION TO DO THIS. THERE IS NO WAY THIS IS NORMAL, OTHERS HAVE BEEN WITH ME AND HAVE THOUGHT I HAVE SLAMMED ON BRAKES BECAUSE THE JOLT IS SO STRONG. THIS HAPPENS IN PARKING LOTS, TURNS AND FROM A COMPLETE STOP TO START. IT ALWAYS HAPPENS AT 14-15 MPH AND IS EXTREMELY SCARY AT TIMES AND THERE IS NO SOLUTION FROM ANYONE.
Mfg Campaign: 11217902
Recall Date: Jun 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I PURCHASED A NEW 2017 CHRYSLER PACIFICA VAN IN NOVEMBER 2016. I STARTED TO NOTICE A HARD SHIFTING PATTERN, SO HARD THAT IT FEELS LIKE I'M BEING REAR-ENDED BY ANOTHER VEHICLE. I HAVE TAKEN IT TO THE DEALERSHIP 4 TIMES WITH THIS COMPLAINT ON 9/13/17, 6/11/18, 2/27/19 AND 5/24/19. THE FIRST 3 VISITS I WAS TOLD THAT THERE WAS A "SOFTWARE UPDATE" AND THAT SHOULD FIX THE PROBLEM. THE HARD SHIFTING WOULD BE FIXED FOR ABOUT 1 WEEK AND IT WOULD START BACK UP AGAIN. MY LAST VISIT ON 5/24/19 I WAS TOLD THAT NO SHIFTING ISSUES WERE APPEARING ON THE DIAGNOSTICS TEST. MY VAN CONTINUES TO HARD SHIFT ON A DAILY BASIS. THIS IS BECOMING A REAL SAFETY CONCERN AS ONE TIME IT SHIFTED SO HARD WHILE I WAS DRIVING ON THE HIGHWAY IT COMPLETELY JOLTED MY CAR. ANOTHER INSTANCE, WHILE DROPPING MY CHILD OFF AT SCHOOL AT THE DROP OFF LINE, I WAS COMPLETELY STOPPED WITH MY BREAK ON AND AS I SLOWLY BEGAN TO ACCELERATE MY CAR WAS NOT MOVING AND THEN ALL OF A SUDDEN JERKED FORWARD. I ALMOST HIT THE CAR IN FRONT OF ME. I'VE BEEN READING COUNTLESS BLOGS AND FORUMS OF THE SAME COMPLAINT WITH OTHER 2017 CHRYSLER PACIFICA'S. MOST OF THE PEOPLE WHO DRIVE THIS VEHICLE HAVE YOUNG CHILDREN IN THE CAR. I DO NOT FEEL SAFE IN MY VAN AND EVEN MY EIGHT-YEAR-OLD KEEPS ASKING IF WE ARE GETTING HIT FROM BEHIND BY ANOTHER CAR BECAUSE OF THE JOLTING. IT IS A VERY SCARY MOMENT WHEN THIS JOLTING OCCURS AND IT INCREASES MY HEART RATE EVERY TIME THIS HAPPENS, THIS HAPPENS TO ME AT LEAST THREE TO FOUR TIMES PER DAY.
Corrective Action:
I PURCHASED A NEW 2017 CHRYSLER PACIFICA VAN IN NOVEMBER 2016. I STARTED TO NOTICE A HARD SHIFTING PATTERN, SO HARD THAT IT FEELS LIKE I'M BEING REAR-ENDED BY ANOTHER VEHICLE. I HAVE TAKEN IT TO THE DEALERSHIP 4 TIMES WITH THIS COMPLAINT ON 9/13/17, 6/11/18, 2/27/19 AND 5/24/19. THE FIRST 3 VISITS I WAS TOLD THAT THERE WAS A "SOFTWARE UPDATE" AND THAT SHOULD FIX THE PROBLEM. THE HARD SHIFTING WOULD BE FIXED FOR ABOUT 1 WEEK AND IT WOULD START BACK UP AGAIN. MY LAST VISIT ON 5/24/19 I WAS TOLD THAT NO SHIFTING ISSUES WERE APPEARING ON THE DIAGNOSTICS TEST. MY VAN CONTINUES TO HARD SHIFT ON A DAILY BASIS. THIS IS BECOMING A REAL SAFETY CONCERN AS ONE TIME IT SHIFTED SO HARD WHILE I WAS DRIVING ON THE HIGHWAY IT COMPLETELY JOLTED MY CAR. ANOTHER INSTANCE, WHILE DROPPING MY CHILD OFF AT SCHOOL AT THE DROP OFF LINE, I WAS COMPLETELY STOPPED WITH MY BREAK ON AND AS I SLOWLY BEGAN TO ACCELERATE MY CAR WAS NOT MOVING AND THEN ALL OF A SUDDEN JERKED FORWARD. I ALMOST HIT THE CAR IN FRONT OF ME. I'VE BEEN READING COUNTLESS BLOGS AND FORUMS OF THE SAME COMPLAINT WITH OTHER 2017 CHRYSLER PACIFICA'S. MOST OF THE PEOPLE WHO DRIVE THIS VEHICLE HAVE YOUNG CHILDREN IN THE CAR. I DO NOT FEEL SAFE IN MY VAN AND EVEN MY EIGHT-YEAR-OLD KEEPS ASKING IF WE ARE GETTING HIT FROM BEHIND BY ANOTHER CAR BECAUSE OF THE JOLTING. IT IS A VERY SCARY MOMENT WHEN THIS JOLTING OCCURS AND IT INCREASES MY HEART RATE EVERY TIME THIS HAPPENS, THIS HAPPENS TO ME AT LEAST THREE TO FOUR TIMES PER DAY.
Additional Notes:
I PURCHASED A NEW 2017 CHRYSLER PACIFICA VAN IN NOVEMBER 2016. I STARTED TO NOTICE A HARD SHIFTING PATTERN, SO HARD THAT IT FEELS LIKE I'M BEING REAR-ENDED BY ANOTHER VEHICLE. I HAVE TAKEN IT TO THE DEALERSHIP 4 TIMES WITH THIS COMPLAINT ON 9/13/17, 6/11/18, 2/27/19 AND 5/24/19. THE FIRST 3 VISITS I WAS TOLD THAT THERE WAS A "SOFTWARE UPDATE" AND THAT SHOULD FIX THE PROBLEM. THE HARD SHIFTING WOULD BE FIXED FOR ABOUT 1 WEEK AND IT WOULD START BACK UP AGAIN. MY LAST VISIT ON 5/24/19 I WAS TOLD THAT NO SHIFTING ISSUES WERE APPEARING ON THE DIAGNOSTICS TEST. MY VAN CONTINUES TO HARD SHIFT ON A DAILY BASIS. THIS IS BECOMING A REAL SAFETY CONCERN AS ONE TIME IT SHIFTED SO HARD WHILE I WAS DRIVING ON THE HIGHWAY IT COMPLETELY JOLTED MY CAR. ANOTHER INSTANCE, WHILE DROPPING MY CHILD OFF AT SCHOOL AT THE DROP OFF LINE, I WAS COMPLETELY STOPPED WITH MY BREAK ON AND AS I SLOWLY BEGAN TO ACCELERATE MY CAR WAS NOT MOVING AND THEN ALL OF A SUDDEN JERKED FORWARD. I ALMOST HIT THE CAR IN FRONT OF ME. I'VE BEEN READING COUNTLESS BLOGS AND FORUMS OF THE SAME COMPLAINT WITH OTHER 2017 CHRYSLER PACIFICA'S. MOST OF THE PEOPLE WHO DRIVE THIS VEHICLE HAVE YOUNG CHILDREN IN THE CAR. I DO NOT FEEL SAFE IN MY VAN AND EVEN MY EIGHT-YEAR-OLD KEEPS ASKING IF WE ARE GETTING HIT FROM BEHIND BY ANOTHER CAR BECAUSE OF THE JOLTING. IT IS A VERY SCARY MOMENT WHEN THIS JOLTING OCCURS AND IT INCREASES MY HEART RATE EVERY TIME THIS HAPPENS, THIS HAPPENS TO ME AT LEAST THREE TO FOUR TIMES PER DAY.
Mfg Campaign: 11217563
Recall Date: Jun 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AUTO START/STOP WARNING LIGHT ILLUMINATED ON PANEL. NO REASON FOR THIS TO TURN ON AS CAR WAS IN MOTION AND OPTION HAD BEEN TURNED OFF.
Corrective Action:
AUTO START/STOP WARNING LIGHT ILLUMINATED ON PANEL. NO REASON FOR THIS TO TURN ON AS CAR WAS IN MOTION AND OPTION HAD BEEN TURNED OFF.
Additional Notes:
AUTO START/STOP WARNING LIGHT ILLUMINATED ON PANEL. NO REASON FOR THIS TO TURN ON AS CAR WAS IN MOTION AND OPTION HAD BEEN TURNED OFF.
Mfg Campaign: 11217413
Recall Date: Jun 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
AS WE ARE DRIVING ALONG, ESPECIALLY AFTER A STOP OR SLOWING DOWN FOR A TURN, THE CAR JERKS SUDDENLY AND THEN ACCELERATES ON ITS OWN. THIS HAS BEEN HAPPENING MORE AND MORE OFTEN.
Corrective Action:
AS WE ARE DRIVING ALONG, ESPECIALLY AFTER A STOP OR SLOWING DOWN FOR A TURN, THE CAR JERKS SUDDENLY AND THEN ACCELERATES ON ITS OWN. THIS HAS BEEN HAPPENING MORE AND MORE OFTEN.
Additional Notes:
AS WE ARE DRIVING ALONG, ESPECIALLY AFTER A STOP OR SLOWING DOWN FOR A TURN, THE CAR JERKS SUDDENLY AND THEN ACCELERATES ON ITS OWN. THIS HAS BEEN HAPPENING MORE AND MORE OFTEN.
Mfg Campaign: 11217411
Recall Date: Jun 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE UNEXPECTANTLY STALLED WHILE IN MOTION.
Corrective Action:
VEHICLE UNEXPECTANTLY STALLED WHILE IN MOTION.
Additional Notes:
VEHICLE UNEXPECTANTLY STALLED WHILE IN MOTION.
Mfg Campaign: 11217261
Recall Date: Jun 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE DRIVING MY 2017 CHRYSLER PACIFICA AT LOW SPEEDS (10MPH-20MPH) IT SEAMS TO SHIFT OUT OF GEAR AND THEN SLAMS BACK IN STARTLING EVERYONE IN THE VEHICLE FEELING LIKE WE WERE REAR ENDED. WE HAVE HAD THIS VEHICLE BACK TO THE DEALER MULTIPLE TIMES FOR THE SOFTWARE UPDATE. AFTER THE UPDATE IT DRIVES OK FOR A WHILE THEN HAPPENS AGAIN. WHILE OPERATING THIS VEHICLE MAKING A LEFT TURN INTO A LANE WITH ON COMING TRAFFIC IT OCCURRED ALMOST CAUSING ME TO GET INTO AN ACCIDENT.
Corrective Action:
WHILE DRIVING MY 2017 CHRYSLER PACIFICA AT LOW SPEEDS (10MPH-20MPH) IT SEAMS TO SHIFT OUT OF GEAR AND THEN SLAMS BACK IN STARTLING EVERYONE IN THE VEHICLE FEELING LIKE WE WERE REAR ENDED. WE HAVE HAD THIS VEHICLE BACK TO THE DEALER MULTIPLE TIMES FOR THE SOFTWARE UPDATE. AFTER THE UPDATE IT DRIVES OK FOR A WHILE THEN HAPPENS AGAIN. WHILE OPERATING THIS VEHICLE MAKING A LEFT TURN INTO A LANE WITH ON COMING TRAFFIC IT OCCURRED ALMOST CAUSING ME TO GET INTO AN ACCIDENT.
Additional Notes:
WHILE DRIVING MY 2017 CHRYSLER PACIFICA AT LOW SPEEDS (10MPH-20MPH) IT SEAMS TO SHIFT OUT OF GEAR AND THEN SLAMS BACK IN STARTLING EVERYONE IN THE VEHICLE FEELING LIKE WE WERE REAR ENDED. WE HAVE HAD THIS VEHICLE BACK TO THE DEALER MULTIPLE TIMES FOR THE SOFTWARE UPDATE. AFTER THE UPDATE IT DRIVES OK FOR A WHILE THEN HAPPENS AGAIN. WHILE OPERATING THIS VEHICLE MAKING A LEFT TURN INTO A LANE WITH ON COMING TRAFFIC IT OCCURRED ALMOST CAUSING ME TO GET INTO AN ACCIDENT.
Mfg Campaign: 11210857
Recall Date: May 30, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
---SERVICE ELECTRONIC STABILITY CONTROL--- WHILE MY WAS IN MOTION, I RECEIVED A MESSAGE SAYING, "SERVICE ELECTRONIC STABILITY CONTROL". DURING THIS TIME, I NOTICED MY VEHICLE'S AC LOWERED AND I COULD HEAR THE ENGINE SHIFT AND I FELT A JUMP. IT DID THIS 4 TIMES IN A 20 MINUTE DRIVE.
Corrective Action:
---SERVICE ELECTRONIC STABILITY CONTROL--- WHILE MY WAS IN MOTION, I RECEIVED A MESSAGE SAYING, "SERVICE ELECTRONIC STABILITY CONTROL". DURING THIS TIME, I NOTICED MY VEHICLE'S AC LOWERED AND I COULD HEAR THE ENGINE SHIFT AND I FELT A JUMP. IT DID THIS 4 TIMES IN A 20 MINUTE DRIVE.
Additional Notes:
---SERVICE ELECTRONIC STABILITY CONTROL--- WHILE MY WAS IN MOTION, I RECEIVED A MESSAGE SAYING, "SERVICE ELECTRONIC STABILITY CONTROL". DURING THIS TIME, I NOTICED MY VEHICLE'S AC LOWERED AND I COULD HEAR THE ENGINE SHIFT AND I FELT A JUMP. IT DID THIS 4 TIMES IN A 20 MINUTE DRIVE.
Mfg Campaign: 11210349
Recall Date: May 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHEN ACCELERATING THE VEHICLE OFTEN STALLS OR JERKS OR DOES NOT ACCELERATE AS UNTENDED. THIS OCCURS ON FREEWAYS AND ALSO WHILE TURNING OR ACCELERATING FROM A COMPLETE STOP.
Corrective Action:
WHEN ACCELERATING THE VEHICLE OFTEN STALLS OR JERKS OR DOES NOT ACCELERATE AS UNTENDED. THIS OCCURS ON FREEWAYS AND ALSO WHILE TURNING OR ACCELERATING FROM A COMPLETE STOP.
Additional Notes:
WHEN ACCELERATING THE VEHICLE OFTEN STALLS OR JERKS OR DOES NOT ACCELERATE AS UNTENDED. THIS OCCURS ON FREEWAYS AND ALSO WHILE TURNING OR ACCELERATING FROM A COMPLETE STOP.
Mfg Campaign: 11209926
Recall Date: May 25, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN ACCELERATING THE VEHICLE OFTEN STALLS OR JERKS OR DOES NOT ACCELERATE AS UNTENDED. THIS OCCURS ON FREEWAYS AND ALSO WHILE TURNING OR ACCELERATING FROM A COMPLETE STOP.
Corrective Action:
WHEN ACCELERATING THE VEHICLE OFTEN STALLS OR JERKS OR DOES NOT ACCELERATE AS UNTENDED. THIS OCCURS ON FREEWAYS AND ALSO WHILE TURNING OR ACCELERATING FROM A COMPLETE STOP.
Additional Notes:
WHEN ACCELERATING THE VEHICLE OFTEN STALLS OR JERKS OR DOES NOT ACCELERATE AS UNTENDED. THIS OCCURS ON FREEWAYS AND ALSO WHILE TURNING OR ACCELERATING FROM A COMPLETE STOP.
Mfg Campaign: 11209926
Recall Date: May 25, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION SLIPPING THEN SHIFTING HARD INTO GEAR. THE TIME BETWEEN SHIFTS IS SEVERAL SECONDS MAKING PULLING OUT INTO TRAFFIC DIFFICULT AND DANGEROUS. THIS HAPPENS WHEN THE VEHICLE IS AT LOW SPEED UNDER LOW TO MODERATE ENGINE LOAD.
Corrective Action:
TRANSMISSION SLIPPING THEN SHIFTING HARD INTO GEAR. THE TIME BETWEEN SHIFTS IS SEVERAL SECONDS MAKING PULLING OUT INTO TRAFFIC DIFFICULT AND DANGEROUS. THIS HAPPENS WHEN THE VEHICLE IS AT LOW SPEED UNDER LOW TO MODERATE ENGINE LOAD.
Additional Notes:
TRANSMISSION SLIPPING THEN SHIFTING HARD INTO GEAR. THE TIME BETWEEN SHIFTS IS SEVERAL SECONDS MAKING PULLING OUT INTO TRAFFIC DIFFICULT AND DANGEROUS. THIS HAPPENS WHEN THE VEHICLE IS AT LOW SPEED UNDER LOW TO MODERATE ENGINE LOAD.
Mfg Campaign: 11209326
Recall Date: May 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHEN DRIVING AND IDLING GOING ANYWHERE FROM 14 TO 18 MPH. THEN TRYING TO ACCELERATE, THE CAR WILL PAUSE AND THEN A FEW SECONDS LATER ACCELERATE HARD WITH A LARGE JERK ALMOST CAUSING WHIPLASH. I HAVE HAD IT INTO THE DEALERSHIP FOR REPAIR MULTIPLE TIMES. THEY HAVE HAD A NEW (USED) TRANSMISSION IN AND THE PROBLEM PERSISTED. NOW WE ARE BEING TOLD WE HAVE TO HAVE A 3RD TRANSMISSION AND THEY WANT US TO PAY OVER $5100. WE SHOULD NOT HAVE TO PAY SINCE THE VAN HAS BEEN IN THE SHOP MULTIPLE TIMES FOR THE PROBLEM.
Corrective Action:
WHEN DRIVING AND IDLING GOING ANYWHERE FROM 14 TO 18 MPH. THEN TRYING TO ACCELERATE, THE CAR WILL PAUSE AND THEN A FEW SECONDS LATER ACCELERATE HARD WITH A LARGE JERK ALMOST CAUSING WHIPLASH. I HAVE HAD IT INTO THE DEALERSHIP FOR REPAIR MULTIPLE TIMES. THEY HAVE HAD A NEW (USED) TRANSMISSION IN AND THE PROBLEM PERSISTED. NOW WE ARE BEING TOLD WE HAVE TO HAVE A 3RD TRANSMISSION AND THEY WANT US TO PAY OVER $5100. WE SHOULD NOT HAVE TO PAY SINCE THE VAN HAS BEEN IN THE SHOP MULTIPLE TIMES FOR THE PROBLEM.
Additional Notes:
WHEN DRIVING AND IDLING GOING ANYWHERE FROM 14 TO 18 MPH. THEN TRYING TO ACCELERATE, THE CAR WILL PAUSE AND THEN A FEW SECONDS LATER ACCELERATE HARD WITH A LARGE JERK ALMOST CAUSING WHIPLASH. I HAVE HAD IT INTO THE DEALERSHIP FOR REPAIR MULTIPLE TIMES. THEY HAVE HAD A NEW (USED) TRANSMISSION IN AND THE PROBLEM PERSISTED. NOW WE ARE BEING TOLD WE HAVE TO HAVE A 3RD TRANSMISSION AND THEY WANT US TO PAY OVER $5100. WE SHOULD NOT HAVE TO PAY SINCE THE VAN HAS BEEN IN THE SHOP MULTIPLE TIMES FOR THE PROBLEM.
Mfg Campaign: 11208973
Recall Date: May 21, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CURRENTLY HAVE 53,078 MILES ON THIS VAN. IT IS SERVICED REGULARLY BY THE SAME DEALERSHIP WE BOUGHT IT FROM. TODAY AS I WAS PICKING UP MY KIDS FROM SCHOOL( SPEED LIMIT IS 15 MPH) VAN SUDDENLY LOST POWER, IT MADE BEEPING NOISE, AND DASH SAID TO SHIFT TO PARK. I SHIFTED TO PARK AND SHUT IT DOWN THEN RESTARTED. IT IS DRIVING NORMAL AGAIN BUT I'M STILL TAKING IT INTO DEALERSHIP BECAUSE EVER SINCE IT HAD A SOFTWARE UPDATE LAST YEAR, I HAVE HAD ISSUES WITH TRANSMISSION SLIPPING AS I DRIVE ON HIGHWAY. IT SLOWS DOWN BY ITSELF AND JERKS VAN ROUGHLY AS IT AUTOMATICALLY SHIFTS TO NEXT GEAR. ALSO THE TRUNK STOPPED MAKING BEEPING SOUND WHEN IT OPENS.
Corrective Action:
CURRENTLY HAVE 53,078 MILES ON THIS VAN. IT IS SERVICED REGULARLY BY THE SAME DEALERSHIP WE BOUGHT IT FROM. TODAY AS I WAS PICKING UP MY KIDS FROM SCHOOL( SPEED LIMIT IS 15 MPH) VAN SUDDENLY LOST POWER, IT MADE BEEPING NOISE, AND DASH SAID TO SHIFT TO PARK. I SHIFTED TO PARK AND SHUT IT DOWN THEN RESTARTED. IT IS DRIVING NORMAL AGAIN BUT I'M STILL TAKING IT INTO DEALERSHIP BECAUSE EVER SINCE IT HAD A SOFTWARE UPDATE LAST YEAR, I HAVE HAD ISSUES WITH TRANSMISSION SLIPPING AS I DRIVE ON HIGHWAY. IT SLOWS DOWN BY ITSELF AND JERKS VAN ROUGHLY AS IT AUTOMATICALLY SHIFTS TO NEXT GEAR. ALSO THE TRUNK STOPPED MAKING BEEPING SOUND WHEN IT OPENS.
Additional Notes:
CURRENTLY HAVE 53,078 MILES ON THIS VAN. IT IS SERVICED REGULARLY BY THE SAME DEALERSHIP WE BOUGHT IT FROM. TODAY AS I WAS PICKING UP MY KIDS FROM SCHOOL( SPEED LIMIT IS 15 MPH) VAN SUDDENLY LOST POWER, IT MADE BEEPING NOISE, AND DASH SAID TO SHIFT TO PARK. I SHIFTED TO PARK AND SHUT IT DOWN THEN RESTARTED. IT IS DRIVING NORMAL AGAIN BUT I'M STILL TAKING IT INTO DEALERSHIP BECAUSE EVER SINCE IT HAD A SOFTWARE UPDATE LAST YEAR, I HAVE HAD ISSUES WITH TRANSMISSION SLIPPING AS I DRIVE ON HIGHWAY. IT SLOWS DOWN BY ITSELF AND JERKS VAN ROUGHLY AS IT AUTOMATICALLY SHIFTS TO NEXT GEAR. ALSO THE TRUNK STOPPED MAKING BEEPING SOUND WHEN IT OPENS.
Mfg Campaign: 11209038
Recall Date: May 21, 2019
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