Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Chrysler Pacifica vehicles equipped with a 3.6l engine. The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U01
Recall Date: Jan 11, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (VMI) is recalling certain 2017 Chrysler Pacifica lowered floor vehicles modified by VMI. The rear pinion bracket on both sides of the vehicle may crack, causing the axle not to be centered and the wheel to wobble.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PAC20170728
Recall Date: Jul 28, 2017
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage Mobility) is recalling certain 2017 Chrysler Pacifica lowered floor vans modified by Vantage Mobility for wheelchair accessibility. The affected vans have rear brake lines that might have been crossed during the modification. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Pac-20170525
Recall Date: May 25, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Pacifica vehicles manufactured February 22, 2016, through April 28, 2016. The center overhead seat belt stow clip may fracture and prevent use of the seat belt in the third-row and/or second-row center passenger seat (if so equipped).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S42
Recall Date: Jun 30, 2016
Consumer Complaints
2.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
PACIFICA TURNED ITSELF OFF WHEN TURNING LEFT SLOWLY ON A HILL. I HAD TO START IT AGAIN. NO WARNING LIGHTS OR OTHER INDICATORS.
Corrective Action:
PACIFICA TURNED ITSELF OFF WHEN TURNING LEFT SLOWLY ON A HILL. I HAD TO START IT AGAIN. NO WARNING LIGHTS OR OTHER INDICATORS.
Additional Notes:
PACIFICA TURNED ITSELF OFF WHEN TURNING LEFT SLOWLY ON A HILL. I HAD TO START IT AGAIN. NO WARNING LIGHTS OR OTHER INDICATORS.
Mfg Campaign: 11228839
Recall Date: Jul 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
HARD SHIFTING IN LOW GEAR (AND NOW SOMETIMES AT HIGH SPEED). THE PROBLEM BEGAN BEFORE 25,000 MILES. HAVE TAKEN IT TO THE DEALER MULTIPLE TIMES FOR A FIX. I'M ALWAYS TOLD THE PROBLEM CAN'T BE REPRODUCED. I'M NOW JUST WAITING FOR THE TRANSMISSION TO FAIL. THIS IS UNACCEPTABLE.
Corrective Action:
HARD SHIFTING IN LOW GEAR (AND NOW SOMETIMES AT HIGH SPEED). THE PROBLEM BEGAN BEFORE 25,000 MILES. HAVE TAKEN IT TO THE DEALER MULTIPLE TIMES FOR A FIX. I'M ALWAYS TOLD THE PROBLEM CAN'T BE REPRODUCED. I'M NOW JUST WAITING FOR THE TRANSMISSION TO FAIL. THIS IS UNACCEPTABLE.
Additional Notes:
HARD SHIFTING IN LOW GEAR (AND NOW SOMETIMES AT HIGH SPEED). THE PROBLEM BEGAN BEFORE 25,000 MILES. HAVE TAKEN IT TO THE DEALER MULTIPLE TIMES FOR A FIX. I'M ALWAYS TOLD THE PROBLEM CAN'T BE REPRODUCED. I'M NOW JUST WAITING FOR THE TRANSMISSION TO FAIL. THIS IS UNACCEPTABLE.
Mfg Campaign: 11228865
Recall Date: Jul 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
AUG 2017 PURCHASED AT 14K MILES, THEN RATTLE NOISE ON START UP, THEN RATTLE NOISE UPON PRESSING THE GAS PEDAL WHILE ACCELERATING OR DE ACCELERATING, NOW DOWNSHIFTING HARD, SHIFTING HARD TO THE POINT IT GETS STUCK FOR A SECOND, PEOPLE HAVE ALMOST REAR ENDED ME, I HAVE ALMOST REAR ENDED PEOPLE PRESSING GAS TO GET IT TO GO AND IT STICKING THEN SUDDENLY SPEEDING UP
Corrective Action:
AUG 2017 PURCHASED AT 14K MILES, THEN RATTLE NOISE ON START UP, THEN RATTLE NOISE UPON PRESSING THE GAS PEDAL WHILE ACCELERATING OR DE ACCELERATING, NOW DOWNSHIFTING HARD, SHIFTING HARD TO THE POINT IT GETS STUCK FOR A SECOND, PEOPLE HAVE ALMOST REAR ENDED ME, I HAVE ALMOST REAR ENDED PEOPLE PRESSING GAS TO GET IT TO GO AND IT STICKING THEN SUDDENLY SPEEDING UP
Additional Notes:
AUG 2017 PURCHASED AT 14K MILES, THEN RATTLE NOISE ON START UP, THEN RATTLE NOISE UPON PRESSING THE GAS PEDAL WHILE ACCELERATING OR DE ACCELERATING, NOW DOWNSHIFTING HARD, SHIFTING HARD TO THE POINT IT GETS STUCK FOR A SECOND, PEOPLE HAVE ALMOST REAR ENDED ME, I HAVE ALMOST REAR ENDED PEOPLE PRESSING GAS TO GET IT TO GO AND IT STICKING THEN SUDDENLY SPEEDING UP
Mfg Campaign: 11223152
Recall Date: Jun 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN THE CAR IS EITHER STOPPED, IN PARK, OR SHUT OFF AND YOU OPEN EITHER SECOND ROW POWER SLIDING DOOR IT WILL OPEN 99% OF THE WAY AND THEN CLOSE ON ITS OWN. THE SAME IS TRUE IF YOU ARE TRYING TO CLOSE THE DOOR, IT WILL CLOSE ALMOST ALL THE WAY AND THEN JUST REOPEN. SOMETIMES IT CAN TAKE NUMEROUS TRIES BEFORE THE DOOR OPENS OR CLOSES COMPLETELY. THERE ARE NO OBSTRUCTIONS, OR ANYTHING AT ALL IN THE WAY THAT WOULD CAUSE THIS TO HAPPEN. I PICKED A DATE OF JUNE 3RD BECAUSE YOU ASKED FOR A SPECIFIC DATE, BUT THIS HAPPENS ALL THE TIME.
Corrective Action:
WHEN THE CAR IS EITHER STOPPED, IN PARK, OR SHUT OFF AND YOU OPEN EITHER SECOND ROW POWER SLIDING DOOR IT WILL OPEN 99% OF THE WAY AND THEN CLOSE ON ITS OWN. THE SAME IS TRUE IF YOU ARE TRYING TO CLOSE THE DOOR, IT WILL CLOSE ALMOST ALL THE WAY AND THEN JUST REOPEN. SOMETIMES IT CAN TAKE NUMEROUS TRIES BEFORE THE DOOR OPENS OR CLOSES COMPLETELY. THERE ARE NO OBSTRUCTIONS, OR ANYTHING AT ALL IN THE WAY THAT WOULD CAUSE THIS TO HAPPEN. I PICKED A DATE OF JUNE 3RD BECAUSE YOU ASKED FOR A SPECIFIC DATE, BUT THIS HAPPENS ALL THE TIME.
Additional Notes:
WHEN THE CAR IS EITHER STOPPED, IN PARK, OR SHUT OFF AND YOU OPEN EITHER SECOND ROW POWER SLIDING DOOR IT WILL OPEN 99% OF THE WAY AND THEN CLOSE ON ITS OWN. THE SAME IS TRUE IF YOU ARE TRYING TO CLOSE THE DOOR, IT WILL CLOSE ALMOST ALL THE WAY AND THEN JUST REOPEN. SOMETIMES IT CAN TAKE NUMEROUS TRIES BEFORE THE DOOR OPENS OR CLOSES COMPLETELY. THERE ARE NO OBSTRUCTIONS, OR ANYTHING AT ALL IN THE WAY THAT WOULD CAUSE THIS TO HAPPEN. I PICKED A DATE OF JUNE 3RD BECAUSE YOU ASKED FOR A SPECIFIC DATE, BUT THIS HAPPENS ALL THE TIME.
Mfg Campaign: 11228230
Recall Date: Jun 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
HARD SHIFT WHILE DRIVING AT AROUND 15 MPH. IT FEELS LIKE HITTING BY ANOTHER CAR FROM BACK. IT OCCURS EVERY TIME I SPEED UP SLOWLY AROUND 15 MPH. TOOK IT TO DEALER AND DEALER TOLD ME IT WAS BECAUSE IT IS 9 SPEED TRANSMISSION AND THE SHIFT RANGE IS NARROW, AND THEY CAN DO NOTHING ABOUT IT. VERY DISAPPOINTING. AND NOT SURE IF IT WILL DAMAGE TRANSMISSION.
Corrective Action:
HARD SHIFT WHILE DRIVING AT AROUND 15 MPH. IT FEELS LIKE HITTING BY ANOTHER CAR FROM BACK. IT OCCURS EVERY TIME I SPEED UP SLOWLY AROUND 15 MPH. TOOK IT TO DEALER AND DEALER TOLD ME IT WAS BECAUSE IT IS 9 SPEED TRANSMISSION AND THE SHIFT RANGE IS NARROW, AND THEY CAN DO NOTHING ABOUT IT. VERY DISAPPOINTING. AND NOT SURE IF IT WILL DAMAGE TRANSMISSION.
Additional Notes:
HARD SHIFT WHILE DRIVING AT AROUND 15 MPH. IT FEELS LIKE HITTING BY ANOTHER CAR FROM BACK. IT OCCURS EVERY TIME I SPEED UP SLOWLY AROUND 15 MPH. TOOK IT TO DEALER AND DEALER TOLD ME IT WAS BECAUSE IT IS 9 SPEED TRANSMISSION AND THE SHIFT RANGE IS NARROW, AND THEY CAN DO NOTHING ABOUT IT. VERY DISAPPOINTING. AND NOT SURE IF IT WILL DAMAGE TRANSMISSION.
Mfg Campaign: 11222610
Recall Date: Jun 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAVE HAD MULTIPLE ELECTRICAL PROBLEMS WITH MY 2017 PACIFICA THAT BEGAN ROUGHLY ONE YEAR INTO MY 39 MONTH LEASE (CURRENTLY 22 MONTHS IN). THE AUTO START/STOP INDICATOR AND A MESSAGE SAYING THE HOOD IS OPEN WHEN IT'S NOT REPEATEDLY SHOWS ON THE DASH WHEN DRIVING AND WHEN STATIONARY. THESE ISSUES WERE SUPPOSEDLY "FIXED" TWICE NOW WITH A THIRD APPOINTMENT IN A FEW WEEKS (TAKES FOREVER TO GET IN TO THE DEALER AND I'M FED UP WITH HAVING TO RENT A VEHICLE WHILE THE DEALER "FIXES" THE PROBLEM). ALSO, THE CAR HAS STALLED AT LEAST 10 TIMES IN THE PAST YEAR, MOST RECENTLY YESTERDAY, WHICH REQUIRES ME TO SHIFT TO PARK AND RESTART THE VEHICLE. THIS TOO WAS SUPPOSEDLY "FIXED" EACH TIME THE DEALER HAD IT IN THE SERVICE DEPT. I WAS VERY LUCKY THAT THE CAR WAS SITTING IDLE AT A RED LIGHT OR STOP SIGN DURING EACH OF THESE OCCURRENCES. I WOULD HATE TO THINK OF WHAT COULD HAPPEN IF I WAS DRIVING AT ANY RATE OF SPEED AND THE VEHICLE STALLED. ADDITIONALLY, THE BATTERY INDICATOR HAS COME ON TWICE NOW IN THE PAST TWO DAYS, WHICH SUGGESTS THE BATTERY ISN'T CHARGING RIGHT. HOWEVER, I CHECKED THE BATTERY VIA THE VEHICLE INFORMATION SECTION ON THE DASH AND THE BATTERY IS RUNNING APPROPRIATELY. I WILL CONTINUE TO MONITOR THAT AS WELL AND HAVE THE DEALER CHECK IT AT THE APPOINTMENT IN A FEW WEEKS. WITH ALL OF THAT BEING SAID, THESE PROBLEMS SHOULD NOT BE OCCURRING IN A VEHICLE THAT IS NOT EVEN TWO YEARS OLD! THESE ARE SAFETY CONCERNS THAT HAVE THE POTENTIAL TO CAUSE SERIOUS HARM TO THE DRIVER/PASSENGER OF THE PACIFICA AS WELL AS INNOCENT BYSTANDERS. IT IS NOTEWORTHY THAT I CURRENTLY HAVE 21K MILES ON THE VEHICLE. THESE ISSUES BEGAN AROUND THE 12K MILE MARK.
Corrective Action:
I HAVE HAD MULTIPLE ELECTRICAL PROBLEMS WITH MY 2017 PACIFICA THAT BEGAN ROUGHLY ONE YEAR INTO MY 39 MONTH LEASE (CURRENTLY 22 MONTHS IN). THE AUTO START/STOP INDICATOR AND A MESSAGE SAYING THE HOOD IS OPEN WHEN IT'S NOT REPEATEDLY SHOWS ON THE DASH WHEN DRIVING AND WHEN STATIONARY. THESE ISSUES WERE SUPPOSEDLY "FIXED" TWICE NOW WITH A THIRD APPOINTMENT IN A FEW WEEKS (TAKES FOREVER TO GET IN TO THE DEALER AND I'M FED UP WITH HAVING TO RENT A VEHICLE WHILE THE DEALER "FIXES" THE PROBLEM). ALSO, THE CAR HAS STALLED AT LEAST 10 TIMES IN THE PAST YEAR, MOST RECENTLY YESTERDAY, WHICH REQUIRES ME TO SHIFT TO PARK AND RESTART THE VEHICLE. THIS TOO WAS SUPPOSEDLY "FIXED" EACH TIME THE DEALER HAD IT IN THE SERVICE DEPT. I WAS VERY LUCKY THAT THE CAR WAS SITTING IDLE AT A RED LIGHT OR STOP SIGN DURING EACH OF THESE OCCURRENCES. I WOULD HATE TO THINK OF WHAT COULD HAPPEN IF I WAS DRIVING AT ANY RATE OF SPEED AND THE VEHICLE STALLED. ADDITIONALLY, THE BATTERY INDICATOR HAS COME ON TWICE NOW IN THE PAST TWO DAYS, WHICH SUGGESTS THE BATTERY ISN'T CHARGING RIGHT. HOWEVER, I CHECKED THE BATTERY VIA THE VEHICLE INFORMATION SECTION ON THE DASH AND THE BATTERY IS RUNNING APPROPRIATELY. I WILL CONTINUE TO MONITOR THAT AS WELL AND HAVE THE DEALER CHECK IT AT THE APPOINTMENT IN A FEW WEEKS. WITH ALL OF THAT BEING SAID, THESE PROBLEMS SHOULD NOT BE OCCURRING IN A VEHICLE THAT IS NOT EVEN TWO YEARS OLD! THESE ARE SAFETY CONCERNS THAT HAVE THE POTENTIAL TO CAUSE SERIOUS HARM TO THE DRIVER/PASSENGER OF THE PACIFICA AS WELL AS INNOCENT BYSTANDERS. IT IS NOTEWORTHY THAT I CURRENTLY HAVE 21K MILES ON THE VEHICLE. THESE ISSUES BEGAN AROUND THE 12K MILE MARK.
Additional Notes:
I HAVE HAD MULTIPLE ELECTRICAL PROBLEMS WITH MY 2017 PACIFICA THAT BEGAN ROUGHLY ONE YEAR INTO MY 39 MONTH LEASE (CURRENTLY 22 MONTHS IN). THE AUTO START/STOP INDICATOR AND A MESSAGE SAYING THE HOOD IS OPEN WHEN IT'S NOT REPEATEDLY SHOWS ON THE DASH WHEN DRIVING AND WHEN STATIONARY. THESE ISSUES WERE SUPPOSEDLY "FIXED" TWICE NOW WITH A THIRD APPOINTMENT IN A FEW WEEKS (TAKES FOREVER TO GET IN TO THE DEALER AND I'M FED UP WITH HAVING TO RENT A VEHICLE WHILE THE DEALER "FIXES" THE PROBLEM). ALSO, THE CAR HAS STALLED AT LEAST 10 TIMES IN THE PAST YEAR, MOST RECENTLY YESTERDAY, WHICH REQUIRES ME TO SHIFT TO PARK AND RESTART THE VEHICLE. THIS TOO WAS SUPPOSEDLY "FIXED" EACH TIME THE DEALER HAD IT IN THE SERVICE DEPT. I WAS VERY LUCKY THAT THE CAR WAS SITTING IDLE AT A RED LIGHT OR STOP SIGN DURING EACH OF THESE OCCURRENCES. I WOULD HATE TO THINK OF WHAT COULD HAPPEN IF I WAS DRIVING AT ANY RATE OF SPEED AND THE VEHICLE STALLED. ADDITIONALLY, THE BATTERY INDICATOR HAS COME ON TWICE NOW IN THE PAST TWO DAYS, WHICH SUGGESTS THE BATTERY ISN'T CHARGING RIGHT. HOWEVER, I CHECKED THE BATTERY VIA THE VEHICLE INFORMATION SECTION ON THE DASH AND THE BATTERY IS RUNNING APPROPRIATELY. I WILL CONTINUE TO MONITOR THAT AS WELL AND HAVE THE DEALER CHECK IT AT THE APPOINTMENT IN A FEW WEEKS. WITH ALL OF THAT BEING SAID, THESE PROBLEMS SHOULD NOT BE OCCURRING IN A VEHICLE THAT IS NOT EVEN TWO YEARS OLD! THESE ARE SAFETY CONCERNS THAT HAVE THE POTENTIAL TO CAUSE SERIOUS HARM TO THE DRIVER/PASSENGER OF THE PACIFICA AS WELL AS INNOCENT BYSTANDERS. IT IS NOTEWORTHY THAT I CURRENTLY HAVE 21K MILES ON THE VEHICLE. THESE ISSUES BEGAN AROUND THE 12K MILE MARK.
Mfg Campaign: 11222630
Recall Date: Jun 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE HAD MULTIPLE ELECTRICAL PROBLEMS WITH MY 2017 PACIFICA THAT BEGAN ROUGHLY ONE YEAR INTO MY 39 MONTH LEASE (CURRENTLY 22 MONTHS IN). THE AUTO START/STOP INDICATOR AND A MESSAGE SAYING THE HOOD IS OPEN WHEN IT'S NOT REPEATEDLY SHOWS ON THE DASH WHEN DRIVING AND WHEN STATIONARY. THESE ISSUES WERE SUPPOSEDLY "FIXED" TWICE NOW WITH A THIRD APPOINTMENT IN A FEW WEEKS (TAKES FOREVER TO GET IN TO THE DEALER AND I'M FED UP WITH HAVING TO RENT A VEHICLE WHILE THE DEALER "FIXES" THE PROBLEM). ALSO, THE CAR HAS STALLED AT LEAST 10 TIMES IN THE PAST YEAR, MOST RECENTLY YESTERDAY, WHICH REQUIRES ME TO SHIFT TO PARK AND RESTART THE VEHICLE. THIS TOO WAS SUPPOSEDLY "FIXED" EACH TIME THE DEALER HAD IT IN THE SERVICE DEPT. I WAS VERY LUCKY THAT THE CAR WAS SITTING IDLE AT A RED LIGHT OR STOP SIGN DURING EACH OF THESE OCCURRENCES. I WOULD HATE TO THINK OF WHAT COULD HAPPEN IF I WAS DRIVING AT ANY RATE OF SPEED AND THE VEHICLE STALLED. ADDITIONALLY, THE BATTERY INDICATOR HAS COME ON TWICE NOW IN THE PAST TWO DAYS, WHICH SUGGESTS THE BATTERY ISN'T CHARGING RIGHT. HOWEVER, I CHECKED THE BATTERY VIA THE VEHICLE INFORMATION SECTION ON THE DASH AND THE BATTERY IS RUNNING APPROPRIATELY. I WILL CONTINUE TO MONITOR THAT AS WELL AND HAVE THE DEALER CHECK IT AT THE APPOINTMENT IN A FEW WEEKS. WITH ALL OF THAT BEING SAID, THESE PROBLEMS SHOULD NOT BE OCCURRING IN A VEHICLE THAT IS NOT EVEN TWO YEARS OLD! THESE ARE SAFETY CONCERNS THAT HAVE THE POTENTIAL TO CAUSE SERIOUS HARM TO THE DRIVER/PASSENGER OF THE PACIFICA AS WELL AS INNOCENT BYSTANDERS. IT IS NOTEWORTHY THAT I CURRENTLY HAVE 21K MILES ON THE VEHICLE. THESE ISSUES BEGAN AROUND THE 12K MILE MARK.
Corrective Action:
I HAVE HAD MULTIPLE ELECTRICAL PROBLEMS WITH MY 2017 PACIFICA THAT BEGAN ROUGHLY ONE YEAR INTO MY 39 MONTH LEASE (CURRENTLY 22 MONTHS IN). THE AUTO START/STOP INDICATOR AND A MESSAGE SAYING THE HOOD IS OPEN WHEN IT'S NOT REPEATEDLY SHOWS ON THE DASH WHEN DRIVING AND WHEN STATIONARY. THESE ISSUES WERE SUPPOSEDLY "FIXED" TWICE NOW WITH A THIRD APPOINTMENT IN A FEW WEEKS (TAKES FOREVER TO GET IN TO THE DEALER AND I'M FED UP WITH HAVING TO RENT A VEHICLE WHILE THE DEALER "FIXES" THE PROBLEM). ALSO, THE CAR HAS STALLED AT LEAST 10 TIMES IN THE PAST YEAR, MOST RECENTLY YESTERDAY, WHICH REQUIRES ME TO SHIFT TO PARK AND RESTART THE VEHICLE. THIS TOO WAS SUPPOSEDLY "FIXED" EACH TIME THE DEALER HAD IT IN THE SERVICE DEPT. I WAS VERY LUCKY THAT THE CAR WAS SITTING IDLE AT A RED LIGHT OR STOP SIGN DURING EACH OF THESE OCCURRENCES. I WOULD HATE TO THINK OF WHAT COULD HAPPEN IF I WAS DRIVING AT ANY RATE OF SPEED AND THE VEHICLE STALLED. ADDITIONALLY, THE BATTERY INDICATOR HAS COME ON TWICE NOW IN THE PAST TWO DAYS, WHICH SUGGESTS THE BATTERY ISN'T CHARGING RIGHT. HOWEVER, I CHECKED THE BATTERY VIA THE VEHICLE INFORMATION SECTION ON THE DASH AND THE BATTERY IS RUNNING APPROPRIATELY. I WILL CONTINUE TO MONITOR THAT AS WELL AND HAVE THE DEALER CHECK IT AT THE APPOINTMENT IN A FEW WEEKS. WITH ALL OF THAT BEING SAID, THESE PROBLEMS SHOULD NOT BE OCCURRING IN A VEHICLE THAT IS NOT EVEN TWO YEARS OLD! THESE ARE SAFETY CONCERNS THAT HAVE THE POTENTIAL TO CAUSE SERIOUS HARM TO THE DRIVER/PASSENGER OF THE PACIFICA AS WELL AS INNOCENT BYSTANDERS. IT IS NOTEWORTHY THAT I CURRENTLY HAVE 21K MILES ON THE VEHICLE. THESE ISSUES BEGAN AROUND THE 12K MILE MARK.
Additional Notes:
I HAVE HAD MULTIPLE ELECTRICAL PROBLEMS WITH MY 2017 PACIFICA THAT BEGAN ROUGHLY ONE YEAR INTO MY 39 MONTH LEASE (CURRENTLY 22 MONTHS IN). THE AUTO START/STOP INDICATOR AND A MESSAGE SAYING THE HOOD IS OPEN WHEN IT'S NOT REPEATEDLY SHOWS ON THE DASH WHEN DRIVING AND WHEN STATIONARY. THESE ISSUES WERE SUPPOSEDLY "FIXED" TWICE NOW WITH A THIRD APPOINTMENT IN A FEW WEEKS (TAKES FOREVER TO GET IN TO THE DEALER AND I'M FED UP WITH HAVING TO RENT A VEHICLE WHILE THE DEALER "FIXES" THE PROBLEM). ALSO, THE CAR HAS STALLED AT LEAST 10 TIMES IN THE PAST YEAR, MOST RECENTLY YESTERDAY, WHICH REQUIRES ME TO SHIFT TO PARK AND RESTART THE VEHICLE. THIS TOO WAS SUPPOSEDLY "FIXED" EACH TIME THE DEALER HAD IT IN THE SERVICE DEPT. I WAS VERY LUCKY THAT THE CAR WAS SITTING IDLE AT A RED LIGHT OR STOP SIGN DURING EACH OF THESE OCCURRENCES. I WOULD HATE TO THINK OF WHAT COULD HAPPEN IF I WAS DRIVING AT ANY RATE OF SPEED AND THE VEHICLE STALLED. ADDITIONALLY, THE BATTERY INDICATOR HAS COME ON TWICE NOW IN THE PAST TWO DAYS, WHICH SUGGESTS THE BATTERY ISN'T CHARGING RIGHT. HOWEVER, I CHECKED THE BATTERY VIA THE VEHICLE INFORMATION SECTION ON THE DASH AND THE BATTERY IS RUNNING APPROPRIATELY. I WILL CONTINUE TO MONITOR THAT AS WELL AND HAVE THE DEALER CHECK IT AT THE APPOINTMENT IN A FEW WEEKS. WITH ALL OF THAT BEING SAID, THESE PROBLEMS SHOULD NOT BE OCCURRING IN A VEHICLE THAT IS NOT EVEN TWO YEARS OLD! THESE ARE SAFETY CONCERNS THAT HAVE THE POTENTIAL TO CAUSE SERIOUS HARM TO THE DRIVER/PASSENGER OF THE PACIFICA AS WELL AS INNOCENT BYSTANDERS. IT IS NOTEWORTHY THAT I CURRENTLY HAVE 21K MILES ON THE VEHICLE. THESE ISSUES BEGAN AROUND THE 12K MILE MARK.
Mfg Campaign: 11222630
Recall Date: Jun 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE BRAKE PEDAL BECOMES HARD AND A LOUD HISSING AIR SOUND COMES FROM THE BRAKE PEDAL. PEDAL ALSO PUMPS ON ITS OWN WHILE AT A STANDSTILL. BRAKE BOOSTER IS LEAKING VACUUM. THIS OCCURS UNDER ALL DRIVING CONDITIONS AND TIMES OF DAY.
Corrective Action:
THE BRAKE PEDAL BECOMES HARD AND A LOUD HISSING AIR SOUND COMES FROM THE BRAKE PEDAL. PEDAL ALSO PUMPS ON ITS OWN WHILE AT A STANDSTILL. BRAKE BOOSTER IS LEAKING VACUUM. THIS OCCURS UNDER ALL DRIVING CONDITIONS AND TIMES OF DAY.
Additional Notes:
THE BRAKE PEDAL BECOMES HARD AND A LOUD HISSING AIR SOUND COMES FROM THE BRAKE PEDAL. PEDAL ALSO PUMPS ON ITS OWN WHILE AT A STANDSTILL. BRAKE BOOSTER IS LEAKING VACUUM. THIS OCCURS UNDER ALL DRIVING CONDITIONS AND TIMES OF DAY.
Mfg Campaign: 11221654
Recall Date: Jun 21, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWN A 2017 CHRYSLER PACIFICA. WHILE DRIVING 14-18 MPH, WHEN EITHER ACCELERATING OR DECELERATING, THE VEHICLE EXPERIENCED A HARD SHIFT. THERE WERE NO WARNING INDICATORS OR SIGNALS ILLUMINATED IN THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO SOUTHFIELD CHRYSLER DODGE JEEP RAM (28100 TELEGRAPH RD, SOUTHFIELD, MI 48034, 248-331-9937) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED AN UPDATE AND THERE WERE NO FAILURES WITH THE BRAKES OR SHIFTER. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.
Corrective Action:
TL* THE CONTACT OWN A 2017 CHRYSLER PACIFICA. WHILE DRIVING 14-18 MPH, WHEN EITHER ACCELERATING OR DECELERATING, THE VEHICLE EXPERIENCED A HARD SHIFT. THERE WERE NO WARNING INDICATORS OR SIGNALS ILLUMINATED IN THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO SOUTHFIELD CHRYSLER DODGE JEEP RAM (28100 TELEGRAPH RD, SOUTHFIELD, MI 48034, 248-331-9937) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED AN UPDATE AND THERE WERE NO FAILURES WITH THE BRAKES OR SHIFTER. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.
Additional Notes:
TL* THE CONTACT OWN A 2017 CHRYSLER PACIFICA. WHILE DRIVING 14-18 MPH, WHEN EITHER ACCELERATING OR DECELERATING, THE VEHICLE EXPERIENCED A HARD SHIFT. THERE WERE NO WARNING INDICATORS OR SIGNALS ILLUMINATED IN THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO SOUTHFIELD CHRYSLER DODGE JEEP RAM (28100 TELEGRAPH RD, SOUTHFIELD, MI 48034, 248-331-9937) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED AN UPDATE AND THERE WERE NO FAILURES WITH THE BRAKES OR SHIFTER. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.
Mfg Campaign: 11221659
Recall Date: Jun 21, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I WAS PULLING OUT INTO TRAFFIC AND TRIED TO ACCELERATE AND THE VEHICLE WOULDNT UNTIL I HEARD AND FELT AN ENORMOUS BANG FROM THE TRANSMISSION FINALLY SHIFTING. HAD I NOT HAD A CENTER LANE I WOULDVE BEEN HIT BY ANOTHER VEHICLE. DEALERSHIP STATED THEY CAN NOT REPLICATE IT SO NOTHING IS WRONG. IM AFRAID TO DRIVE IT ESPECIALLY WITH MY FAMILY.
Corrective Action:
I WAS PULLING OUT INTO TRAFFIC AND TRIED TO ACCELERATE AND THE VEHICLE WOULDNT UNTIL I HEARD AND FELT AN ENORMOUS BANG FROM THE TRANSMISSION FINALLY SHIFTING. HAD I NOT HAD A CENTER LANE I WOULDVE BEEN HIT BY ANOTHER VEHICLE. DEALERSHIP STATED THEY CAN NOT REPLICATE IT SO NOTHING IS WRONG. IM AFRAID TO DRIVE IT ESPECIALLY WITH MY FAMILY.
Additional Notes:
I WAS PULLING OUT INTO TRAFFIC AND TRIED TO ACCELERATE AND THE VEHICLE WOULDNT UNTIL I HEARD AND FELT AN ENORMOUS BANG FROM THE TRANSMISSION FINALLY SHIFTING. HAD I NOT HAD A CENTER LANE I WOULDVE BEEN HIT BY ANOTHER VEHICLE. DEALERSHIP STATED THEY CAN NOT REPLICATE IT SO NOTHING IS WRONG. IM AFRAID TO DRIVE IT ESPECIALLY WITH MY FAMILY.
Mfg Campaign: 11221466
Recall Date: Jun 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE VEHICLE HAS MADE TRANSMISSION NOISES FROM 11K MILES ON. THEY IMMEDIATELY REPLACED THE FIRST TRANSMISSION, THEN SECOND ONE BEHAVED THE SAME. THERE IS A CLUNKING NOISE WHEN YOU TOUCH THE GAS. I FILED COMPLAINT, TOOK IT BACK IN NUMEROUS TIMES, THEY CLAIM "IT JUST DOES THAT" NOW THE VEHICLE IS DIFFICULT TO ACCELERATE IN DANGEROUS SITUATIONS, PUSHING DOWN THE GAS, THE CAR DOES NOT SHIFT APPROPRIATELY.
Corrective Action:
THE VEHICLE HAS MADE TRANSMISSION NOISES FROM 11K MILES ON. THEY IMMEDIATELY REPLACED THE FIRST TRANSMISSION, THEN SECOND ONE BEHAVED THE SAME. THERE IS A CLUNKING NOISE WHEN YOU TOUCH THE GAS. I FILED COMPLAINT, TOOK IT BACK IN NUMEROUS TIMES, THEY CLAIM "IT JUST DOES THAT" NOW THE VEHICLE IS DIFFICULT TO ACCELERATE IN DANGEROUS SITUATIONS, PUSHING DOWN THE GAS, THE CAR DOES NOT SHIFT APPROPRIATELY.
Additional Notes:
THE VEHICLE HAS MADE TRANSMISSION NOISES FROM 11K MILES ON. THEY IMMEDIATELY REPLACED THE FIRST TRANSMISSION, THEN SECOND ONE BEHAVED THE SAME. THERE IS A CLUNKING NOISE WHEN YOU TOUCH THE GAS. I FILED COMPLAINT, TOOK IT BACK IN NUMEROUS TIMES, THEY CLAIM "IT JUST DOES THAT" NOW THE VEHICLE IS DIFFICULT TO ACCELERATE IN DANGEROUS SITUATIONS, PUSHING DOWN THE GAS, THE CAR DOES NOT SHIFT APPROPRIATELY.
Mfg Campaign: 11220823
Recall Date: Jun 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE IMMEDIATELY AFTER A COMPLETE STOP UNTIL IT REACHED APPROXIMATELY 30 MPH. AFTERWARDS, THE VEHICLE WOULD ACCELERATE NORMALLY. THE VEHICLE WAS TAKEN TO HANFORD CHRYSLER JEEP (369 N 11TH AVE, HANFORD, CA 93230) TO BE DIAGNOSED, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED EVERY TIME THE VEHICLE WAS DRIVEN BELOW 30 MPH. THE FAILURE BEGAN SINCE THE VEHICLE WAS PURCHASED IN JULY OF 2018. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 25,008.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE IMMEDIATELY AFTER A COMPLETE STOP UNTIL IT REACHED APPROXIMATELY 30 MPH. AFTERWARDS, THE VEHICLE WOULD ACCELERATE NORMALLY. THE VEHICLE WAS TAKEN TO HANFORD CHRYSLER JEEP (369 N 11TH AVE, HANFORD, CA 93230) TO BE DIAGNOSED, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED EVERY TIME THE VEHICLE WAS DRIVEN BELOW 30 MPH. THE FAILURE BEGAN SINCE THE VEHICLE WAS PURCHASED IN JULY OF 2018. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 25,008.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE IMMEDIATELY AFTER A COMPLETE STOP UNTIL IT REACHED APPROXIMATELY 30 MPH. AFTERWARDS, THE VEHICLE WOULD ACCELERATE NORMALLY. THE VEHICLE WAS TAKEN TO HANFORD CHRYSLER JEEP (369 N 11TH AVE, HANFORD, CA 93230) TO BE DIAGNOSED, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED EVERY TIME THE VEHICLE WAS DRIVEN BELOW 30 MPH. THE FAILURE BEGAN SINCE THE VEHICLE WAS PURCHASED IN JULY OF 2018. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 25,008.
Mfg Campaign: 11221026
Recall Date: Jun 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
RADIO SCREEN WENT BLACK. NOTHING CONNECTED WITH SCREEN CAN BE USED (RADIO, BACKUP CAMERA, CLIMATE CONTROL, ETC.
Corrective Action:
RADIO SCREEN WENT BLACK. NOTHING CONNECTED WITH SCREEN CAN BE USED (RADIO, BACKUP CAMERA, CLIMATE CONTROL, ETC.
Additional Notes:
RADIO SCREEN WENT BLACK. NOTHING CONNECTED WITH SCREEN CAN BE USED (RADIO, BACKUP CAMERA, CLIMATE CONTROL, ETC.
Mfg Campaign: 11221047
Recall Date: Jun 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
SINCE THE SUMMER OF 2018 WHEN MY CAR REACHED AROUND 15,000 MILES, IT BEGAN HESITATING, LOSING POWER, BEING UNABLE TO ACCELERATE, AND SHIFTING VERY HARD INTERMITTENTLY. IT SLAMS INTO GEAR SO HARD AT TIMES IT FEELS LIKE THE CAR HAS BEEN HIT FROM BEHIND. THE PROBLEM HAPPENS MOST OFTEN WHEN TURNING OUT INTO TRAFFIC FROM A COMPLETE STOP, OR WHEN SLOWING DOWN AS APPROACHING A TURN AND THEN ACCELERATING AFTER THE TURN. THE TRANSMISSION WAS SUPPOSEDLY REPLACED, AND THEN A MONTH LATER IT HAPPENED AGAIN, WORSE THAN BEFORE. THE HARD SHIFTING ALSO SOMETIMES HAPPENED WHILE ACCELERATING TO COME UP TO SPEED WHILE DRIVING ON THE THRUWAY. THE CAR HAS ALSO BEGUN REVVING ERRATICALLY. MOST RECENTLY, THE RPMS SHOT UP TO 5000 AND STAYED THERE WHILE DRIVING THROUGH TOWN AT LESS THAN 30 MPH. MOST RECENTLY THE CAR WAS IN THE SHOP FROM 4/1-4/25 AND FROM 5/24 TO PRESENT.
Corrective Action:
SINCE THE SUMMER OF 2018 WHEN MY CAR REACHED AROUND 15,000 MILES, IT BEGAN HESITATING, LOSING POWER, BEING UNABLE TO ACCELERATE, AND SHIFTING VERY HARD INTERMITTENTLY. IT SLAMS INTO GEAR SO HARD AT TIMES IT FEELS LIKE THE CAR HAS BEEN HIT FROM BEHIND. THE PROBLEM HAPPENS MOST OFTEN WHEN TURNING OUT INTO TRAFFIC FROM A COMPLETE STOP, OR WHEN SLOWING DOWN AS APPROACHING A TURN AND THEN ACCELERATING AFTER THE TURN. THE TRANSMISSION WAS SUPPOSEDLY REPLACED, AND THEN A MONTH LATER IT HAPPENED AGAIN, WORSE THAN BEFORE. THE HARD SHIFTING ALSO SOMETIMES HAPPENED WHILE ACCELERATING TO COME UP TO SPEED WHILE DRIVING ON THE THRUWAY. THE CAR HAS ALSO BEGUN REVVING ERRATICALLY. MOST RECENTLY, THE RPMS SHOT UP TO 5000 AND STAYED THERE WHILE DRIVING THROUGH TOWN AT LESS THAN 30 MPH. MOST RECENTLY THE CAR WAS IN THE SHOP FROM 4/1-4/25 AND FROM 5/24 TO PRESENT.
Additional Notes:
SINCE THE SUMMER OF 2018 WHEN MY CAR REACHED AROUND 15,000 MILES, IT BEGAN HESITATING, LOSING POWER, BEING UNABLE TO ACCELERATE, AND SHIFTING VERY HARD INTERMITTENTLY. IT SLAMS INTO GEAR SO HARD AT TIMES IT FEELS LIKE THE CAR HAS BEEN HIT FROM BEHIND. THE PROBLEM HAPPENS MOST OFTEN WHEN TURNING OUT INTO TRAFFIC FROM A COMPLETE STOP, OR WHEN SLOWING DOWN AS APPROACHING A TURN AND THEN ACCELERATING AFTER THE TURN. THE TRANSMISSION WAS SUPPOSEDLY REPLACED, AND THEN A MONTH LATER IT HAPPENED AGAIN, WORSE THAN BEFORE. THE HARD SHIFTING ALSO SOMETIMES HAPPENED WHILE ACCELERATING TO COME UP TO SPEED WHILE DRIVING ON THE THRUWAY. THE CAR HAS ALSO BEGUN REVVING ERRATICALLY. MOST RECENTLY, THE RPMS SHOT UP TO 5000 AND STAYED THERE WHILE DRIVING THROUGH TOWN AT LESS THAN 30 MPH. MOST RECENTLY THE CAR WAS IN THE SHOP FROM 4/1-4/25 AND FROM 5/24 TO PRESENT.
Mfg Campaign: 11220568
Recall Date: Jun 17, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHILE OPERATING THE VEHICLE - CAR UNEXPECTEDLY ACCELERATED! I QUICKLY REACTED AND BROUGHT A CAR TO A COMPLETE STOP. GAS PEDAL BROKE OFF. POLICE AND AUTO-INSURER WERE NOTIFIED. POLICE OFFICER STATED THAT BROKEN GAS PEDAL WHILE DRIVING = SEVERE MANUFACTURING DEFECT; AND THAT I AM VERY LUCKY TO COME OUT ALIVE. NO ONE WANTS TO BOTHER WITH THE REPAIR ' NOW RETURNING THIS DEFECTIVE PRODUCT TO A LOAN-LENDER REQUESTING TERMINATE LEASE DUE TO A CAR DEFECT. LEASING AGENT'NOTIFIED, DOESN'T RESPOND. DEALERSHIP'REFUSED TO ACCEPT, EACH TIME I CALL ' REQUESTS TO DEAL WITH MANUFACTURER. CHRYSLER ' MANUFACTURER-WAS NOTIFIED; CASE WAS OPENED = IN 2 HRS-MATTER ESCALATED TO THE HIGHEST DEPARTMENT SUPPOSEDLY, AND THAT I WOULD BE CONTACTED. MY NUMEROUS AND CONTINUES ATTEMPTS FOR 2 MONTHS = CUSTOMER CARE SAID REPEATEDLY THAT, AS TO MY PARTICULAR CASE, THEY ARE INSTRUCTED TO ONLY TAKE MY MESSAGES; WOULD NOT TRANSFER TO ANY OF THE SUPERVISORS AND DECLINED PROVIDING ANY INFO. I'VE BEEN REPEATEDLY TOLD THAT MY CASE IS WITH A SPECIAL INVESTIGATION UNIT; AS I MUST WAIT FOR THEIR CALL. AT EACH CALL I'M DENIED ANY INFORMATION OR HELP AS TO THAT SPECIAL INVESTIGATION UNIT'S ADDRESS, NAME OF THE DEPARTMENT, LAST NAME OF THE ASSIGNED AGENT, HIS TITLE, PHONE NUMBER, CONTACT INFO, EVERYTHING LITERALLY. LATELY, THEY'VE BEEN SIMPLY HANGING UP ON ME. ONE TIME ONE REP SAID THAT LEGAL DEPARTMENT IS HOLDING THE PROCESS. THEY RECONFIRMED-ALL MY MESSAGES WERE DELIVERED AND ACCEPTED BY MY ASSIGNED CASE MANAGER, WHO CALLED OUR HOME ONCE - MAY 9TH W/OUT LEAVING A MESSAGE. WHEN I CALLED DISPLAYED 586-274-8000 AS CHRYSTLER GRP, IT SAID 'OLD CHRYSLER NON-WORKING NUMBER'. AUTO-INSURER REQUIRES FULL COVERAGE REGARDLESS OF A DEFECT. AUTO-POLICY ADJUSTER ' CAN NOT REPAIR FOR IT'S MANUFACTURING DEFECT. LOAN-LENDER DEMANDS PAYMENTS, KNOWS DEFECT, SAYS 'DOESN'T CARE' AND NOT HELPING TO GET THROUGH TO CHRYSLER.
Corrective Action:
WHILE OPERATING THE VEHICLE - CAR UNEXPECTEDLY ACCELERATED! I QUICKLY REACTED AND BROUGHT A CAR TO A COMPLETE STOP. GAS PEDAL BROKE OFF. POLICE AND AUTO-INSURER WERE NOTIFIED. POLICE OFFICER STATED THAT BROKEN GAS PEDAL WHILE DRIVING = SEVERE MANUFACTURING DEFECT; AND THAT I AM VERY LUCKY TO COME OUT ALIVE. NO ONE WANTS TO BOTHER WITH THE REPAIR ' NOW RETURNING THIS DEFECTIVE PRODUCT TO A LOAN-LENDER REQUESTING TERMINATE LEASE DUE TO A CAR DEFECT. LEASING AGENT'NOTIFIED, DOESN'T RESPOND. DEALERSHIP'REFUSED TO ACCEPT, EACH TIME I CALL ' REQUESTS TO DEAL WITH MANUFACTURER. CHRYSLER ' MANUFACTURER-WAS NOTIFIED; CASE WAS OPENED = IN 2 HRS-MATTER ESCALATED TO THE HIGHEST DEPARTMENT SUPPOSEDLY, AND THAT I WOULD BE CONTACTED. MY NUMEROUS AND CONTINUES ATTEMPTS FOR 2 MONTHS = CUSTOMER CARE SAID REPEATEDLY THAT, AS TO MY PARTICULAR CASE, THEY ARE INSTRUCTED TO ONLY TAKE MY MESSAGES; WOULD NOT TRANSFER TO ANY OF THE SUPERVISORS AND DECLINED PROVIDING ANY INFO. I'VE BEEN REPEATEDLY TOLD THAT MY CASE IS WITH A SPECIAL INVESTIGATION UNIT; AS I MUST WAIT FOR THEIR CALL. AT EACH CALL I'M DENIED ANY INFORMATION OR HELP AS TO THAT SPECIAL INVESTIGATION UNIT'S ADDRESS, NAME OF THE DEPARTMENT, LAST NAME OF THE ASSIGNED AGENT, HIS TITLE, PHONE NUMBER, CONTACT INFO, EVERYTHING LITERALLY. LATELY, THEY'VE BEEN SIMPLY HANGING UP ON ME. ONE TIME ONE REP SAID THAT LEGAL DEPARTMENT IS HOLDING THE PROCESS. THEY RECONFIRMED-ALL MY MESSAGES WERE DELIVERED AND ACCEPTED BY MY ASSIGNED CASE MANAGER, WHO CALLED OUR HOME ONCE - MAY 9TH W/OUT LEAVING A MESSAGE. WHEN I CALLED DISPLAYED 586-274-8000 AS CHRYSTLER GRP, IT SAID 'OLD CHRYSLER NON-WORKING NUMBER'. AUTO-INSURER REQUIRES FULL COVERAGE REGARDLESS OF A DEFECT. AUTO-POLICY ADJUSTER ' CAN NOT REPAIR FOR IT'S MANUFACTURING DEFECT. LOAN-LENDER DEMANDS PAYMENTS, KNOWS DEFECT, SAYS 'DOESN'T CARE' AND NOT HELPING TO GET THROUGH TO CHRYSLER.
Additional Notes:
WHILE OPERATING THE VEHICLE - CAR UNEXPECTEDLY ACCELERATED! I QUICKLY REACTED AND BROUGHT A CAR TO A COMPLETE STOP. GAS PEDAL BROKE OFF. POLICE AND AUTO-INSURER WERE NOTIFIED. POLICE OFFICER STATED THAT BROKEN GAS PEDAL WHILE DRIVING = SEVERE MANUFACTURING DEFECT; AND THAT I AM VERY LUCKY TO COME OUT ALIVE. NO ONE WANTS TO BOTHER WITH THE REPAIR ' NOW RETURNING THIS DEFECTIVE PRODUCT TO A LOAN-LENDER REQUESTING TERMINATE LEASE DUE TO A CAR DEFECT. LEASING AGENT'NOTIFIED, DOESN'T RESPOND. DEALERSHIP'REFUSED TO ACCEPT, EACH TIME I CALL ' REQUESTS TO DEAL WITH MANUFACTURER. CHRYSLER ' MANUFACTURER-WAS NOTIFIED; CASE WAS OPENED = IN 2 HRS-MATTER ESCALATED TO THE HIGHEST DEPARTMENT SUPPOSEDLY, AND THAT I WOULD BE CONTACTED. MY NUMEROUS AND CONTINUES ATTEMPTS FOR 2 MONTHS = CUSTOMER CARE SAID REPEATEDLY THAT, AS TO MY PARTICULAR CASE, THEY ARE INSTRUCTED TO ONLY TAKE MY MESSAGES; WOULD NOT TRANSFER TO ANY OF THE SUPERVISORS AND DECLINED PROVIDING ANY INFO. I'VE BEEN REPEATEDLY TOLD THAT MY CASE IS WITH A SPECIAL INVESTIGATION UNIT; AS I MUST WAIT FOR THEIR CALL. AT EACH CALL I'M DENIED ANY INFORMATION OR HELP AS TO THAT SPECIAL INVESTIGATION UNIT'S ADDRESS, NAME OF THE DEPARTMENT, LAST NAME OF THE ASSIGNED AGENT, HIS TITLE, PHONE NUMBER, CONTACT INFO, EVERYTHING LITERALLY. LATELY, THEY'VE BEEN SIMPLY HANGING UP ON ME. ONE TIME ONE REP SAID THAT LEGAL DEPARTMENT IS HOLDING THE PROCESS. THEY RECONFIRMED-ALL MY MESSAGES WERE DELIVERED AND ACCEPTED BY MY ASSIGNED CASE MANAGER, WHO CALLED OUR HOME ONCE - MAY 9TH W/OUT LEAVING A MESSAGE. WHEN I CALLED DISPLAYED 586-274-8000 AS CHRYSTLER GRP, IT SAID 'OLD CHRYSLER NON-WORKING NUMBER'. AUTO-INSURER REQUIRES FULL COVERAGE REGARDLESS OF A DEFECT. AUTO-POLICY ADJUSTER ' CAN NOT REPAIR FOR IT'S MANUFACTURING DEFECT. LOAN-LENDER DEMANDS PAYMENTS, KNOWS DEFECT, SAYS 'DOESN'T CARE' AND NOT HELPING TO GET THROUGH TO CHRYSLER.
Mfg Campaign: 11220687
Recall Date: Jun 17, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
SINCE WE BOUGHT THE VEHICLE BRAND NEW IN SEPTEMBER 2017, WE KEEP HAVING ISSUES WITH THE TRANSMISSION SHIFTING. IT WILL SHIFT SO HARD YOU FEEL AS IF YOU WERE HIT FROM BEHIND. ITS NOT ONLY NERVE WRECKING BUT SCARY. IT DOES THIS WITHOUT WARNING, USUALLY ABOUT 10 TO 25 MPH, THAT IS ENOUGH TO CAUSE WHIPLASH AT THAT RATE. ITS TO THE POINT, I M AFRAID TO DRIVE THE VEHICLE NOT KNOWING WHAT IS GOING TO HAPPEN NEXT. IT DOES THIS WHETHER YOU ARE DRIVING ON THE CITY STREETS OR HIGHWAYS. WE HAVE SPOKE TO FIAT CHRYSLER AND GREVE DEALERSHIP WITH NO RESULTS.
Corrective Action:
SINCE WE BOUGHT THE VEHICLE BRAND NEW IN SEPTEMBER 2017, WE KEEP HAVING ISSUES WITH THE TRANSMISSION SHIFTING. IT WILL SHIFT SO HARD YOU FEEL AS IF YOU WERE HIT FROM BEHIND. ITS NOT ONLY NERVE WRECKING BUT SCARY. IT DOES THIS WITHOUT WARNING, USUALLY ABOUT 10 TO 25 MPH, THAT IS ENOUGH TO CAUSE WHIPLASH AT THAT RATE. ITS TO THE POINT, I M AFRAID TO DRIVE THE VEHICLE NOT KNOWING WHAT IS GOING TO HAPPEN NEXT. IT DOES THIS WHETHER YOU ARE DRIVING ON THE CITY STREETS OR HIGHWAYS. WE HAVE SPOKE TO FIAT CHRYSLER AND GREVE DEALERSHIP WITH NO RESULTS.
Additional Notes:
SINCE WE BOUGHT THE VEHICLE BRAND NEW IN SEPTEMBER 2017, WE KEEP HAVING ISSUES WITH THE TRANSMISSION SHIFTING. IT WILL SHIFT SO HARD YOU FEEL AS IF YOU WERE HIT FROM BEHIND. ITS NOT ONLY NERVE WRECKING BUT SCARY. IT DOES THIS WITHOUT WARNING, USUALLY ABOUT 10 TO 25 MPH, THAT IS ENOUGH TO CAUSE WHIPLASH AT THAT RATE. ITS TO THE POINT, I M AFRAID TO DRIVE THE VEHICLE NOT KNOWING WHAT IS GOING TO HAPPEN NEXT. IT DOES THIS WHETHER YOU ARE DRIVING ON THE CITY STREETS OR HIGHWAYS. WE HAVE SPOKE TO FIAT CHRYSLER AND GREVE DEALERSHIP WITH NO RESULTS.
Mfg Campaign: 11220744
Recall Date: Jun 17, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
LEASING 2017 PACIFIC TOURING L. EVER SINCE IT PASSED 8K MILES, JERKING MOVEMENTS AFTER COMING TO A STOP, LIKE SOME BODY HIT YOU FROM BEHIND. TOOK IT EAST HILLS CHRYSLER AND JEEP DEALER IN LONG ISLAND, NY TWICE. THE FIRST TIME THEY UPDATED THE SOFTWARE THEY SAID. 2ND TIME THEY COULDN'T DUPLICATE THE PROBLEM. OFCOURSE CUZ THIS JERKING MOVEMENT HAPPENS. SOMETIMES. IN JUNE 2019 THIS IS HAPPENING A LOT EVERYDAY WITH THE NY CITY TRAFFIC ON THE HIGHWAY. MAY 2019, VAN STALLED WHILE STOPPED AT RED LIGHT. SCREEN SAID 'SHIFT TO PARK TO DRIVE....' HAD TO DO SHIFT AND PRESS THE START BUTTON TWICE TO GET THE CONTROL BACK OF THE VEHICLE. THIS TIME WIFE AND 2 CHILDREN WITH ME. OF COURSE PPL STARTED HONKING AND YELLING CUZ IT'S NYC. ALSO MOST OF THE TIME WHILE FUELING, THE FUEL PUMP STOPS. REALLY SCARED TO DRIVE THIS VAN ANYMORE.
Corrective Action:
LEASING 2017 PACIFIC TOURING L. EVER SINCE IT PASSED 8K MILES, JERKING MOVEMENTS AFTER COMING TO A STOP, LIKE SOME BODY HIT YOU FROM BEHIND. TOOK IT EAST HILLS CHRYSLER AND JEEP DEALER IN LONG ISLAND, NY TWICE. THE FIRST TIME THEY UPDATED THE SOFTWARE THEY SAID. 2ND TIME THEY COULDN'T DUPLICATE THE PROBLEM. OFCOURSE CUZ THIS JERKING MOVEMENT HAPPENS. SOMETIMES. IN JUNE 2019 THIS IS HAPPENING A LOT EVERYDAY WITH THE NY CITY TRAFFIC ON THE HIGHWAY. MAY 2019, VAN STALLED WHILE STOPPED AT RED LIGHT. SCREEN SAID 'SHIFT TO PARK TO DRIVE....' HAD TO DO SHIFT AND PRESS THE START BUTTON TWICE TO GET THE CONTROL BACK OF THE VEHICLE. THIS TIME WIFE AND 2 CHILDREN WITH ME. OF COURSE PPL STARTED HONKING AND YELLING CUZ IT'S NYC. ALSO MOST OF THE TIME WHILE FUELING, THE FUEL PUMP STOPS. REALLY SCARED TO DRIVE THIS VAN ANYMORE.
Additional Notes:
LEASING 2017 PACIFIC TOURING L. EVER SINCE IT PASSED 8K MILES, JERKING MOVEMENTS AFTER COMING TO A STOP, LIKE SOME BODY HIT YOU FROM BEHIND. TOOK IT EAST HILLS CHRYSLER AND JEEP DEALER IN LONG ISLAND, NY TWICE. THE FIRST TIME THEY UPDATED THE SOFTWARE THEY SAID. 2ND TIME THEY COULDN'T DUPLICATE THE PROBLEM. OFCOURSE CUZ THIS JERKING MOVEMENT HAPPENS. SOMETIMES. IN JUNE 2019 THIS IS HAPPENING A LOT EVERYDAY WITH THE NY CITY TRAFFIC ON THE HIGHWAY. MAY 2019, VAN STALLED WHILE STOPPED AT RED LIGHT. SCREEN SAID 'SHIFT TO PARK TO DRIVE....' HAD TO DO SHIFT AND PRESS THE START BUTTON TWICE TO GET THE CONTROL BACK OF THE VEHICLE. THIS TIME WIFE AND 2 CHILDREN WITH ME. OF COURSE PPL STARTED HONKING AND YELLING CUZ IT'S NYC. ALSO MOST OF THE TIME WHILE FUELING, THE FUEL PUMP STOPS. REALLY SCARED TO DRIVE THIS VAN ANYMORE.
Mfg Campaign: 11220382
Recall Date: Jun 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
LEASING 2017 PACIFIC TOURING L. EVER SINCE IT PASSED 8K MILES, JERKING MOVEMENTS AFTER COMING TO A STOP, LIKE SOME BODY HIT YOU FROM BEHIND. TOOK IT EAST HILLS CHRYSLER AND JEEP DEALER IN LONG ISLAND, NY TWICE. THE FIRST TIME THEY UPDATED THE SOFTWARE THEY SAID. 2ND TIME THEY COULDN'T DUPLICATE THE PROBLEM. OFCOURSE CUZ THIS JERKING MOVEMENT HAPPENS. SOMETIMES. IN JUNE 2019 THIS IS HAPPENING A LOT EVERYDAY WITH THE NY CITY TRAFFIC ON THE HIGHWAY. MAY 2019, VAN STALLED WHILE STOPPED AT RED LIGHT. SCREEN SAID 'SHIFT TO PARK TO DRIVE....' HAD TO DO SHIFT AND PRESS THE START BUTTON TWICE TO GET THE CONTROL BACK OF THE VEHICLE. THIS TIME WIFE AND 2 CHILDREN WITH ME. OF COURSE PPL STARTED HONKING AND YELLING CUZ IT'S NYC. ALSO MOST OF THE TIME WHILE FUELING, THE FUEL PUMP STOPS. REALLY SCARED TO DRIVE THIS VAN ANYMORE.
Corrective Action:
LEASING 2017 PACIFIC TOURING L. EVER SINCE IT PASSED 8K MILES, JERKING MOVEMENTS AFTER COMING TO A STOP, LIKE SOME BODY HIT YOU FROM BEHIND. TOOK IT EAST HILLS CHRYSLER AND JEEP DEALER IN LONG ISLAND, NY TWICE. THE FIRST TIME THEY UPDATED THE SOFTWARE THEY SAID. 2ND TIME THEY COULDN'T DUPLICATE THE PROBLEM. OFCOURSE CUZ THIS JERKING MOVEMENT HAPPENS. SOMETIMES. IN JUNE 2019 THIS IS HAPPENING A LOT EVERYDAY WITH THE NY CITY TRAFFIC ON THE HIGHWAY. MAY 2019, VAN STALLED WHILE STOPPED AT RED LIGHT. SCREEN SAID 'SHIFT TO PARK TO DRIVE....' HAD TO DO SHIFT AND PRESS THE START BUTTON TWICE TO GET THE CONTROL BACK OF THE VEHICLE. THIS TIME WIFE AND 2 CHILDREN WITH ME. OF COURSE PPL STARTED HONKING AND YELLING CUZ IT'S NYC. ALSO MOST OF THE TIME WHILE FUELING, THE FUEL PUMP STOPS. REALLY SCARED TO DRIVE THIS VAN ANYMORE.
Additional Notes:
LEASING 2017 PACIFIC TOURING L. EVER SINCE IT PASSED 8K MILES, JERKING MOVEMENTS AFTER COMING TO A STOP, LIKE SOME BODY HIT YOU FROM BEHIND. TOOK IT EAST HILLS CHRYSLER AND JEEP DEALER IN LONG ISLAND, NY TWICE. THE FIRST TIME THEY UPDATED THE SOFTWARE THEY SAID. 2ND TIME THEY COULDN'T DUPLICATE THE PROBLEM. OFCOURSE CUZ THIS JERKING MOVEMENT HAPPENS. SOMETIMES. IN JUNE 2019 THIS IS HAPPENING A LOT EVERYDAY WITH THE NY CITY TRAFFIC ON THE HIGHWAY. MAY 2019, VAN STALLED WHILE STOPPED AT RED LIGHT. SCREEN SAID 'SHIFT TO PARK TO DRIVE....' HAD TO DO SHIFT AND PRESS THE START BUTTON TWICE TO GET THE CONTROL BACK OF THE VEHICLE. THIS TIME WIFE AND 2 CHILDREN WITH ME. OF COURSE PPL STARTED HONKING AND YELLING CUZ IT'S NYC. ALSO MOST OF THE TIME WHILE FUELING, THE FUEL PUMP STOPS. REALLY SCARED TO DRIVE THIS VAN ANYMORE.
Mfg Campaign: 11220382
Recall Date: Jun 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
LEASING 2017 PACIFIC TOURING L. EVER SINCE IT PASSED 8K MILES, JERKING MOVEMENTS AFTER COMING TO A STOP, LIKE SOME BODY HIT YOU FROM BEHIND. TOOK IT EAST HILLS CHRYSLER AND JEEP DEALER IN LONG ISLAND, NY TWICE. THE FIRST TIME THEY UPDATED THE SOFTWARE THEY SAID. 2ND TIME THEY COULDN'T DUPLICATE THE PROBLEM. OFCOURSE CUZ THIS JERKING MOVEMENT HAPPENS. SOMETIMES. IN JUNE 2019 THIS IS HAPPENING A LOT EVERYDAY WITH THE NY CITY TRAFFIC ON THE HIGHWAY. MAY 2019, VAN STALLED WHILE STOPPED AT RED LIGHT. SCREEN SAID 'SHIFT TO PARK TO DRIVE....' HAD TO DO SHIFT AND PRESS THE START BUTTON TWICE TO GET THE CONTROL BACK OF THE VEHICLE. THIS TIME WIFE AND 2 CHILDREN WITH ME. OF COURSE PPL STARTED HONKING AND YELLING CUZ IT'S NYC. ALSO MOST OF THE TIME WHILE FUELING, THE FUEL PUMP STOPS. REALLY SCARED TO DRIVE THIS VAN ANYMORE.
Corrective Action:
LEASING 2017 PACIFIC TOURING L. EVER SINCE IT PASSED 8K MILES, JERKING MOVEMENTS AFTER COMING TO A STOP, LIKE SOME BODY HIT YOU FROM BEHIND. TOOK IT EAST HILLS CHRYSLER AND JEEP DEALER IN LONG ISLAND, NY TWICE. THE FIRST TIME THEY UPDATED THE SOFTWARE THEY SAID. 2ND TIME THEY COULDN'T DUPLICATE THE PROBLEM. OFCOURSE CUZ THIS JERKING MOVEMENT HAPPENS. SOMETIMES. IN JUNE 2019 THIS IS HAPPENING A LOT EVERYDAY WITH THE NY CITY TRAFFIC ON THE HIGHWAY. MAY 2019, VAN STALLED WHILE STOPPED AT RED LIGHT. SCREEN SAID 'SHIFT TO PARK TO DRIVE....' HAD TO DO SHIFT AND PRESS THE START BUTTON TWICE TO GET THE CONTROL BACK OF THE VEHICLE. THIS TIME WIFE AND 2 CHILDREN WITH ME. OF COURSE PPL STARTED HONKING AND YELLING CUZ IT'S NYC. ALSO MOST OF THE TIME WHILE FUELING, THE FUEL PUMP STOPS. REALLY SCARED TO DRIVE THIS VAN ANYMORE.
Additional Notes:
LEASING 2017 PACIFIC TOURING L. EVER SINCE IT PASSED 8K MILES, JERKING MOVEMENTS AFTER COMING TO A STOP, LIKE SOME BODY HIT YOU FROM BEHIND. TOOK IT EAST HILLS CHRYSLER AND JEEP DEALER IN LONG ISLAND, NY TWICE. THE FIRST TIME THEY UPDATED THE SOFTWARE THEY SAID. 2ND TIME THEY COULDN'T DUPLICATE THE PROBLEM. OFCOURSE CUZ THIS JERKING MOVEMENT HAPPENS. SOMETIMES. IN JUNE 2019 THIS IS HAPPENING A LOT EVERYDAY WITH THE NY CITY TRAFFIC ON THE HIGHWAY. MAY 2019, VAN STALLED WHILE STOPPED AT RED LIGHT. SCREEN SAID 'SHIFT TO PARK TO DRIVE....' HAD TO DO SHIFT AND PRESS THE START BUTTON TWICE TO GET THE CONTROL BACK OF THE VEHICLE. THIS TIME WIFE AND 2 CHILDREN WITH ME. OF COURSE PPL STARTED HONKING AND YELLING CUZ IT'S NYC. ALSO MOST OF THE TIME WHILE FUELING, THE FUEL PUMP STOPS. REALLY SCARED TO DRIVE THIS VAN ANYMORE.
Mfg Campaign: 11220382
Recall Date: Jun 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
OUR PACIFICA WAS STOPPED AT A STOPLIGHT. WHEN THE LIGHT TURNED GREEN, THE PARKING BRAKE ENGAGED AND A MESSAGE CAME UP THAT SAID TO SERVICE THE SHIFTER. WE WERE ABLE TO TURN OFF THE ENGINE AND RESTART IT, BUT WE WERE NOT ABLE TO GET THE PACIFICA TO SHIFT TO DRIVE OR TO GET THE PARKING BRAKE TO DISENGAGE. SHERIFF'S DEPUTIES WHO CAME AND REMAINED ON SCENE WITH US WHO ARE FAMILIAR WITH CHRYSLER CARS WERE ALSO NOT ABLE TO GET OUR PACIFICA TO MOVE. THANKFULLY THIS INCIDENT HAPPENED IN A SITUATION THAT WAS NOT TERRIBLY BUSY. I AM CONCERNED THAT THIS WOULD HAVE BEEN EXTREMELY DANGEROUS IF IT HAD OCCURRED ON A BUSY ROAD. THE DOCUMENT FROM THE REPAIR CITES TSB 18-002-19. THE WORK THAT WAS DONE WAS TO REPLACE THE SHIFTER. OUR VAN ONLY HAD 41962 MILES ON IT AT THE TIME OF THE INCIDENT. IF THIS IS A COMMON ISSUE, SOME WORK SHOULD BE DONE TO SET UP SOME SORT OF RECALL THAT WOULD MAKE THIS LESS OF A SAFETY ISSUE. AS A RESULT OF THIS INCIDENT AND A SIMILAR INCIDENT DUE TO A HOOD LATCH SENSOR FAILURE WE NO LONGER FELT SAFE IN THIS VEHICLE. ONCE THE REPAIR WAS COMPLETE, WE TRADED IN THE VAN TO BUY SOMETHING WE FEEL MUCH MORE SAFE IN.
Corrective Action:
OUR PACIFICA WAS STOPPED AT A STOPLIGHT. WHEN THE LIGHT TURNED GREEN, THE PARKING BRAKE ENGAGED AND A MESSAGE CAME UP THAT SAID TO SERVICE THE SHIFTER. WE WERE ABLE TO TURN OFF THE ENGINE AND RESTART IT, BUT WE WERE NOT ABLE TO GET THE PACIFICA TO SHIFT TO DRIVE OR TO GET THE PARKING BRAKE TO DISENGAGE. SHERIFF'S DEPUTIES WHO CAME AND REMAINED ON SCENE WITH US WHO ARE FAMILIAR WITH CHRYSLER CARS WERE ALSO NOT ABLE TO GET OUR PACIFICA TO MOVE. THANKFULLY THIS INCIDENT HAPPENED IN A SITUATION THAT WAS NOT TERRIBLY BUSY. I AM CONCERNED THAT THIS WOULD HAVE BEEN EXTREMELY DANGEROUS IF IT HAD OCCURRED ON A BUSY ROAD. THE DOCUMENT FROM THE REPAIR CITES TSB 18-002-19. THE WORK THAT WAS DONE WAS TO REPLACE THE SHIFTER. OUR VAN ONLY HAD 41962 MILES ON IT AT THE TIME OF THE INCIDENT. IF THIS IS A COMMON ISSUE, SOME WORK SHOULD BE DONE TO SET UP SOME SORT OF RECALL THAT WOULD MAKE THIS LESS OF A SAFETY ISSUE. AS A RESULT OF THIS INCIDENT AND A SIMILAR INCIDENT DUE TO A HOOD LATCH SENSOR FAILURE WE NO LONGER FELT SAFE IN THIS VEHICLE. ONCE THE REPAIR WAS COMPLETE, WE TRADED IN THE VAN TO BUY SOMETHING WE FEEL MUCH MORE SAFE IN.
Additional Notes:
OUR PACIFICA WAS STOPPED AT A STOPLIGHT. WHEN THE LIGHT TURNED GREEN, THE PARKING BRAKE ENGAGED AND A MESSAGE CAME UP THAT SAID TO SERVICE THE SHIFTER. WE WERE ABLE TO TURN OFF THE ENGINE AND RESTART IT, BUT WE WERE NOT ABLE TO GET THE PACIFICA TO SHIFT TO DRIVE OR TO GET THE PARKING BRAKE TO DISENGAGE. SHERIFF'S DEPUTIES WHO CAME AND REMAINED ON SCENE WITH US WHO ARE FAMILIAR WITH CHRYSLER CARS WERE ALSO NOT ABLE TO GET OUR PACIFICA TO MOVE. THANKFULLY THIS INCIDENT HAPPENED IN A SITUATION THAT WAS NOT TERRIBLY BUSY. I AM CONCERNED THAT THIS WOULD HAVE BEEN EXTREMELY DANGEROUS IF IT HAD OCCURRED ON A BUSY ROAD. THE DOCUMENT FROM THE REPAIR CITES TSB 18-002-19. THE WORK THAT WAS DONE WAS TO REPLACE THE SHIFTER. OUR VAN ONLY HAD 41962 MILES ON IT AT THE TIME OF THE INCIDENT. IF THIS IS A COMMON ISSUE, SOME WORK SHOULD BE DONE TO SET UP SOME SORT OF RECALL THAT WOULD MAKE THIS LESS OF A SAFETY ISSUE. AS A RESULT OF THIS INCIDENT AND A SIMILAR INCIDENT DUE TO A HOOD LATCH SENSOR FAILURE WE NO LONGER FELT SAFE IN THIS VEHICLE. ONCE THE REPAIR WAS COMPLETE, WE TRADED IN THE VAN TO BUY SOMETHING WE FEEL MUCH MORE SAFE IN.
Mfg Campaign: 11219844
Recall Date: Jun 13, 2019
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