Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VE2
Recall Date: Dec 12, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica and Pacifica hybrid vehicles. The right front lower control arm may separate from the steering knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V15
Recall Date: Feb 28, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica vehicles. The front axle halfshafts may have been incorrectly assembled, preventing the shaft from being properly secured to the constant-velocity (CV) joint.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U80
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U85
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Consumer Complaints
1.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE CAR WAS BOUGHT BRAND NEW IN OCTOBER OF 2018. TOWARDS THE END OF DECEMBER, THE CAR STOPPED WORKING. LUCKILY, WE WERE AT HOME WHEN THIS HAPPENED, BUT BASICALLY, THE CAR WOULD NOT START DESPITE VARIOUS ATTEMPTS. WE BROUGHT IT INTO THE DEALERSHIP AND IT HAS SINCE BEEN "WORKED ON" FOR THE PAST MONTH, BUT STILL TO GET A DIAGNOSIS....*BF.. *TR
Corrective Action:
THE CAR WAS BOUGHT BRAND NEW IN OCTOBER OF 2018. TOWARDS THE END OF DECEMBER, THE CAR STOPPED WORKING. LUCKILY, WE WERE AT HOME WHEN THIS HAPPENED, BUT BASICALLY, THE CAR WOULD NOT START DESPITE VARIOUS ATTEMPTS. WE BROUGHT IT INTO THE DEALERSHIP AND IT HAS SINCE BEEN "WORKED ON" FOR THE PAST MONTH, BUT STILL TO GET A DIAGNOSIS....*BF.. *TR
Additional Notes:
THE CAR WAS BOUGHT BRAND NEW IN OCTOBER OF 2018. TOWARDS THE END OF DECEMBER, THE CAR STOPPED WORKING. LUCKILY, WE WERE AT HOME WHEN THIS HAPPENED, BUT BASICALLY, THE CAR WOULD NOT START DESPITE VARIOUS ATTEMPTS. WE BROUGHT IT INTO THE DEALERSHIP AND IT HAS SINCE BEEN "WORKED ON" FOR THE PAST MONTH, BUT STILL TO GET A DIAGNOSIS....*BF.. *TR
Mfg Campaign: 11172532
Recall Date: Jan 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
ON SUNDAY JANUARY 13TH WHILE GETTING OFF HIGHWAY LOST POWER STEERING WHILE TAKING EXIT. DUE TO LACK OF POWER STEERING VAN WENT OFF THE ROAD UP AN EMBANKMENT AND DAMAGED VEHICLE. I CALLED CHRYSLER ON 1/14/2019 AND REPORTED ISSUE. CLAIM #57836097. I WAS TOLD THAT SOMEONE FROM INCIDENT REPORTING TEAM WOULD BE CONTACTING ME WITHIN 4-5 DAYS. I HAVE SINCE CALLED THEM AGAIN ON 1/22/2019 AND AGAIN TODAY 1/28/2019. I HAVE NO CHOICE BUT TO DRIVE VEHICLE BECAUSE I AM A 100% DISABLED VETERAN AND IN A POWERCHAIR. THE VAN IS CUSTOMIZED FOR MY POWERCHAIR AND MY ONLY MEANS OF TRANSPORTATION. THE POWER STEERING KEEPS GOING OUT INTERMITTENTLY AND NOW OTHER ELECTRICAL ISSUES ARE OCCURING NOW AS WELL. THE PASSENGER SIDE WINDOW COMES DOWN ON ITS OWN, TRACTION CONTROL LIGHT ON DASH GOES ON AND OFF, STABILITY WARNING FLASHES ON DASH AND OF COURSE POWER STEERING LIGHT COMES ON AND SAYS SERVICE. PRIOR TO THE INCIDENT ON THE HIGHWAY OFF RAMP THE STEERING WENT OUT FOR A FEW SECONDS. I BROUGHT IT TO BONNEVILLE DEALER IN MANCHESTER NH AND THEY TOLD ME IT WAS JUST A FLUKE. OBVIOUSLY IT WAS NOT A FLUKE AND MY VAN IS NOW DAMAGED. DRIVERS SIDE SLIDING DOOR DOES NOT CLOSE RIGHT AND IS BENT UPWARDS AND NOT SURE WHAT ELSE MAY BE DAMAGED. WAITING ON CHRYSLER FOR NEXT STEP.
Corrective Action:
ON SUNDAY JANUARY 13TH WHILE GETTING OFF HIGHWAY LOST POWER STEERING WHILE TAKING EXIT. DUE TO LACK OF POWER STEERING VAN WENT OFF THE ROAD UP AN EMBANKMENT AND DAMAGED VEHICLE. I CALLED CHRYSLER ON 1/14/2019 AND REPORTED ISSUE. CLAIM #57836097. I WAS TOLD THAT SOMEONE FROM INCIDENT REPORTING TEAM WOULD BE CONTACTING ME WITHIN 4-5 DAYS. I HAVE SINCE CALLED THEM AGAIN ON 1/22/2019 AND AGAIN TODAY 1/28/2019. I HAVE NO CHOICE BUT TO DRIVE VEHICLE BECAUSE I AM A 100% DISABLED VETERAN AND IN A POWERCHAIR. THE VAN IS CUSTOMIZED FOR MY POWERCHAIR AND MY ONLY MEANS OF TRANSPORTATION. THE POWER STEERING KEEPS GOING OUT INTERMITTENTLY AND NOW OTHER ELECTRICAL ISSUES ARE OCCURING NOW AS WELL. THE PASSENGER SIDE WINDOW COMES DOWN ON ITS OWN, TRACTION CONTROL LIGHT ON DASH GOES ON AND OFF, STABILITY WARNING FLASHES ON DASH AND OF COURSE POWER STEERING LIGHT COMES ON AND SAYS SERVICE. PRIOR TO THE INCIDENT ON THE HIGHWAY OFF RAMP THE STEERING WENT OUT FOR A FEW SECONDS. I BROUGHT IT TO BONNEVILLE DEALER IN MANCHESTER NH AND THEY TOLD ME IT WAS JUST A FLUKE. OBVIOUSLY IT WAS NOT A FLUKE AND MY VAN IS NOW DAMAGED. DRIVERS SIDE SLIDING DOOR DOES NOT CLOSE RIGHT AND IS BENT UPWARDS AND NOT SURE WHAT ELSE MAY BE DAMAGED. WAITING ON CHRYSLER FOR NEXT STEP.
Additional Notes:
ON SUNDAY JANUARY 13TH WHILE GETTING OFF HIGHWAY LOST POWER STEERING WHILE TAKING EXIT. DUE TO LACK OF POWER STEERING VAN WENT OFF THE ROAD UP AN EMBANKMENT AND DAMAGED VEHICLE. I CALLED CHRYSLER ON 1/14/2019 AND REPORTED ISSUE. CLAIM #57836097. I WAS TOLD THAT SOMEONE FROM INCIDENT REPORTING TEAM WOULD BE CONTACTING ME WITHIN 4-5 DAYS. I HAVE SINCE CALLED THEM AGAIN ON 1/22/2019 AND AGAIN TODAY 1/28/2019. I HAVE NO CHOICE BUT TO DRIVE VEHICLE BECAUSE I AM A 100% DISABLED VETERAN AND IN A POWERCHAIR. THE VAN IS CUSTOMIZED FOR MY POWERCHAIR AND MY ONLY MEANS OF TRANSPORTATION. THE POWER STEERING KEEPS GOING OUT INTERMITTENTLY AND NOW OTHER ELECTRICAL ISSUES ARE OCCURING NOW AS WELL. THE PASSENGER SIDE WINDOW COMES DOWN ON ITS OWN, TRACTION CONTROL LIGHT ON DASH GOES ON AND OFF, STABILITY WARNING FLASHES ON DASH AND OF COURSE POWER STEERING LIGHT COMES ON AND SAYS SERVICE. PRIOR TO THE INCIDENT ON THE HIGHWAY OFF RAMP THE STEERING WENT OUT FOR A FEW SECONDS. I BROUGHT IT TO BONNEVILLE DEALER IN MANCHESTER NH AND THEY TOLD ME IT WAS JUST A FLUKE. OBVIOUSLY IT WAS NOT A FLUKE AND MY VAN IS NOW DAMAGED. DRIVERS SIDE SLIDING DOOR DOES NOT CLOSE RIGHT AND IS BENT UPWARDS AND NOT SURE WHAT ELSE MAY BE DAMAGED. WAITING ON CHRYSLER FOR NEXT STEP.
Mfg Campaign: 11172653
Recall Date: Jan 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON SUNDAY JANUARY 13TH WHILE GETTING OFF HIGHWAY LOST POWER STEERING WHILE TAKING EXIT. DUE TO LACK OF POWER STEERING VAN WENT OFF THE ROAD UP AN EMBANKMENT AND DAMAGED VEHICLE. I CALLED CHRYSLER ON 1/14/2019 AND REPORTED ISSUE. CLAIM #57836097. I WAS TOLD THAT SOMEONE FROM INCIDENT REPORTING TEAM WOULD BE CONTACTING ME WITHIN 4-5 DAYS. I HAVE SINCE CALLED THEM AGAIN ON 1/22/2019 AND AGAIN TODAY 1/28/2019. I HAVE NO CHOICE BUT TO DRIVE VEHICLE BECAUSE I AM A 100% DISABLED VETERAN AND IN A POWERCHAIR. THE VAN IS CUSTOMIZED FOR MY POWERCHAIR AND MY ONLY MEANS OF TRANSPORTATION. THE POWER STEERING KEEPS GOING OUT INTERMITTENTLY AND NOW OTHER ELECTRICAL ISSUES ARE OCCURING NOW AS WELL. THE PASSENGER SIDE WINDOW COMES DOWN ON ITS OWN, TRACTION CONTROL LIGHT ON DASH GOES ON AND OFF, STABILITY WARNING FLASHES ON DASH AND OF COURSE POWER STEERING LIGHT COMES ON AND SAYS SERVICE. PRIOR TO THE INCIDENT ON THE HIGHWAY OFF RAMP THE STEERING WENT OUT FOR A FEW SECONDS. I BROUGHT IT TO BONNEVILLE DEALER IN MANCHESTER NH AND THEY TOLD ME IT WAS JUST A FLUKE. OBVIOUSLY IT WAS NOT A FLUKE AND MY VAN IS NOW DAMAGED. DRIVERS SIDE SLIDING DOOR DOES NOT CLOSE RIGHT AND IS BENT UPWARDS AND NOT SURE WHAT ELSE MAY BE DAMAGED. WAITING ON CHRYSLER FOR NEXT STEP.
Corrective Action:
ON SUNDAY JANUARY 13TH WHILE GETTING OFF HIGHWAY LOST POWER STEERING WHILE TAKING EXIT. DUE TO LACK OF POWER STEERING VAN WENT OFF THE ROAD UP AN EMBANKMENT AND DAMAGED VEHICLE. I CALLED CHRYSLER ON 1/14/2019 AND REPORTED ISSUE. CLAIM #57836097. I WAS TOLD THAT SOMEONE FROM INCIDENT REPORTING TEAM WOULD BE CONTACTING ME WITHIN 4-5 DAYS. I HAVE SINCE CALLED THEM AGAIN ON 1/22/2019 AND AGAIN TODAY 1/28/2019. I HAVE NO CHOICE BUT TO DRIVE VEHICLE BECAUSE I AM A 100% DISABLED VETERAN AND IN A POWERCHAIR. THE VAN IS CUSTOMIZED FOR MY POWERCHAIR AND MY ONLY MEANS OF TRANSPORTATION. THE POWER STEERING KEEPS GOING OUT INTERMITTENTLY AND NOW OTHER ELECTRICAL ISSUES ARE OCCURING NOW AS WELL. THE PASSENGER SIDE WINDOW COMES DOWN ON ITS OWN, TRACTION CONTROL LIGHT ON DASH GOES ON AND OFF, STABILITY WARNING FLASHES ON DASH AND OF COURSE POWER STEERING LIGHT COMES ON AND SAYS SERVICE. PRIOR TO THE INCIDENT ON THE HIGHWAY OFF RAMP THE STEERING WENT OUT FOR A FEW SECONDS. I BROUGHT IT TO BONNEVILLE DEALER IN MANCHESTER NH AND THEY TOLD ME IT WAS JUST A FLUKE. OBVIOUSLY IT WAS NOT A FLUKE AND MY VAN IS NOW DAMAGED. DRIVERS SIDE SLIDING DOOR DOES NOT CLOSE RIGHT AND IS BENT UPWARDS AND NOT SURE WHAT ELSE MAY BE DAMAGED. WAITING ON CHRYSLER FOR NEXT STEP.
Additional Notes:
ON SUNDAY JANUARY 13TH WHILE GETTING OFF HIGHWAY LOST POWER STEERING WHILE TAKING EXIT. DUE TO LACK OF POWER STEERING VAN WENT OFF THE ROAD UP AN EMBANKMENT AND DAMAGED VEHICLE. I CALLED CHRYSLER ON 1/14/2019 AND REPORTED ISSUE. CLAIM #57836097. I WAS TOLD THAT SOMEONE FROM INCIDENT REPORTING TEAM WOULD BE CONTACTING ME WITHIN 4-5 DAYS. I HAVE SINCE CALLED THEM AGAIN ON 1/22/2019 AND AGAIN TODAY 1/28/2019. I HAVE NO CHOICE BUT TO DRIVE VEHICLE BECAUSE I AM A 100% DISABLED VETERAN AND IN A POWERCHAIR. THE VAN IS CUSTOMIZED FOR MY POWERCHAIR AND MY ONLY MEANS OF TRANSPORTATION. THE POWER STEERING KEEPS GOING OUT INTERMITTENTLY AND NOW OTHER ELECTRICAL ISSUES ARE OCCURING NOW AS WELL. THE PASSENGER SIDE WINDOW COMES DOWN ON ITS OWN, TRACTION CONTROL LIGHT ON DASH GOES ON AND OFF, STABILITY WARNING FLASHES ON DASH AND OF COURSE POWER STEERING LIGHT COMES ON AND SAYS SERVICE. PRIOR TO THE INCIDENT ON THE HIGHWAY OFF RAMP THE STEERING WENT OUT FOR A FEW SECONDS. I BROUGHT IT TO BONNEVILLE DEALER IN MANCHESTER NH AND THEY TOLD ME IT WAS JUST A FLUKE. OBVIOUSLY IT WAS NOT A FLUKE AND MY VAN IS NOW DAMAGED. DRIVERS SIDE SLIDING DOOR DOES NOT CLOSE RIGHT AND IS BENT UPWARDS AND NOT SURE WHAT ELSE MAY BE DAMAGED. WAITING ON CHRYSLER FOR NEXT STEP.
Mfg Campaign: 11172653
Recall Date: Jan 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
ON SUNDAY JANUARY 13TH WHILE GETTING OFF HIGHWAY LOST POWER STEERING WHILE TAKING EXIT. DUE TO LACK OF POWER STEERING VAN WENT OFF THE ROAD UP AN EMBANKMENT AND DAMAGED VEHICLE. I CALLED CHRYSLER ON 1/14/2019 AND REPORTED ISSUE. CLAIM #57836097. I WAS TOLD THAT SOMEONE FROM INCIDENT REPORTING TEAM WOULD BE CONTACTING ME WITHIN 4-5 DAYS. I HAVE SINCE CALLED THEM AGAIN ON 1/22/2019 AND AGAIN TODAY 1/28/2019. I HAVE NO CHOICE BUT TO DRIVE VEHICLE BECAUSE I AM A 100% DISABLED VETERAN AND IN A POWERCHAIR. THE VAN IS CUSTOMIZED FOR MY POWERCHAIR AND MY ONLY MEANS OF TRANSPORTATION. THE POWER STEERING KEEPS GOING OUT INTERMITTENTLY AND NOW OTHER ELECTRICAL ISSUES ARE OCCURING NOW AS WELL. THE PASSENGER SIDE WINDOW COMES DOWN ON ITS OWN, TRACTION CONTROL LIGHT ON DASH GOES ON AND OFF, STABILITY WARNING FLASHES ON DASH AND OF COURSE POWER STEERING LIGHT COMES ON AND SAYS SERVICE. PRIOR TO THE INCIDENT ON THE HIGHWAY OFF RAMP THE STEERING WENT OUT FOR A FEW SECONDS. I BROUGHT IT TO BONNEVILLE DEALER IN MANCHESTER NH AND THEY TOLD ME IT WAS JUST A FLUKE. OBVIOUSLY IT WAS NOT A FLUKE AND MY VAN IS NOW DAMAGED. DRIVERS SIDE SLIDING DOOR DOES NOT CLOSE RIGHT AND IS BENT UPWARDS AND NOT SURE WHAT ELSE MAY BE DAMAGED. WAITING ON CHRYSLER FOR NEXT STEP.
Corrective Action:
ON SUNDAY JANUARY 13TH WHILE GETTING OFF HIGHWAY LOST POWER STEERING WHILE TAKING EXIT. DUE TO LACK OF POWER STEERING VAN WENT OFF THE ROAD UP AN EMBANKMENT AND DAMAGED VEHICLE. I CALLED CHRYSLER ON 1/14/2019 AND REPORTED ISSUE. CLAIM #57836097. I WAS TOLD THAT SOMEONE FROM INCIDENT REPORTING TEAM WOULD BE CONTACTING ME WITHIN 4-5 DAYS. I HAVE SINCE CALLED THEM AGAIN ON 1/22/2019 AND AGAIN TODAY 1/28/2019. I HAVE NO CHOICE BUT TO DRIVE VEHICLE BECAUSE I AM A 100% DISABLED VETERAN AND IN A POWERCHAIR. THE VAN IS CUSTOMIZED FOR MY POWERCHAIR AND MY ONLY MEANS OF TRANSPORTATION. THE POWER STEERING KEEPS GOING OUT INTERMITTENTLY AND NOW OTHER ELECTRICAL ISSUES ARE OCCURING NOW AS WELL. THE PASSENGER SIDE WINDOW COMES DOWN ON ITS OWN, TRACTION CONTROL LIGHT ON DASH GOES ON AND OFF, STABILITY WARNING FLASHES ON DASH AND OF COURSE POWER STEERING LIGHT COMES ON AND SAYS SERVICE. PRIOR TO THE INCIDENT ON THE HIGHWAY OFF RAMP THE STEERING WENT OUT FOR A FEW SECONDS. I BROUGHT IT TO BONNEVILLE DEALER IN MANCHESTER NH AND THEY TOLD ME IT WAS JUST A FLUKE. OBVIOUSLY IT WAS NOT A FLUKE AND MY VAN IS NOW DAMAGED. DRIVERS SIDE SLIDING DOOR DOES NOT CLOSE RIGHT AND IS BENT UPWARDS AND NOT SURE WHAT ELSE MAY BE DAMAGED. WAITING ON CHRYSLER FOR NEXT STEP.
Additional Notes:
ON SUNDAY JANUARY 13TH WHILE GETTING OFF HIGHWAY LOST POWER STEERING WHILE TAKING EXIT. DUE TO LACK OF POWER STEERING VAN WENT OFF THE ROAD UP AN EMBANKMENT AND DAMAGED VEHICLE. I CALLED CHRYSLER ON 1/14/2019 AND REPORTED ISSUE. CLAIM #57836097. I WAS TOLD THAT SOMEONE FROM INCIDENT REPORTING TEAM WOULD BE CONTACTING ME WITHIN 4-5 DAYS. I HAVE SINCE CALLED THEM AGAIN ON 1/22/2019 AND AGAIN TODAY 1/28/2019. I HAVE NO CHOICE BUT TO DRIVE VEHICLE BECAUSE I AM A 100% DISABLED VETERAN AND IN A POWERCHAIR. THE VAN IS CUSTOMIZED FOR MY POWERCHAIR AND MY ONLY MEANS OF TRANSPORTATION. THE POWER STEERING KEEPS GOING OUT INTERMITTENTLY AND NOW OTHER ELECTRICAL ISSUES ARE OCCURING NOW AS WELL. THE PASSENGER SIDE WINDOW COMES DOWN ON ITS OWN, TRACTION CONTROL LIGHT ON DASH GOES ON AND OFF, STABILITY WARNING FLASHES ON DASH AND OF COURSE POWER STEERING LIGHT COMES ON AND SAYS SERVICE. PRIOR TO THE INCIDENT ON THE HIGHWAY OFF RAMP THE STEERING WENT OUT FOR A FEW SECONDS. I BROUGHT IT TO BONNEVILLE DEALER IN MANCHESTER NH AND THEY TOLD ME IT WAS JUST A FLUKE. OBVIOUSLY IT WAS NOT A FLUKE AND MY VAN IS NOW DAMAGED. DRIVERS SIDE SLIDING DOOR DOES NOT CLOSE RIGHT AND IS BENT UPWARDS AND NOT SURE WHAT ELSE MAY BE DAMAGED. WAITING ON CHRYSLER FOR NEXT STEP.
Mfg Campaign: 11172653
Recall Date: Jan 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE USING THE PARK ASSIST FEATURE TO PARK PERPENDICULAR MY VAN STARTED TO BACKUP TOO FAST AND BACKED ME INTO A PARKED CAR PRIOR TO BEING ABLE TO HIT THE BRAKES IN TIME. IT RESULTED IN DAMAGES TO BOTH MY VAN AND THE PARKED CAR THAT IT WAS ATTEMPTING TO PARK ME NEXT TO.
Corrective Action:
WHILE USING THE PARK ASSIST FEATURE TO PARK PERPENDICULAR MY VAN STARTED TO BACKUP TOO FAST AND BACKED ME INTO A PARKED CAR PRIOR TO BEING ABLE TO HIT THE BRAKES IN TIME. IT RESULTED IN DAMAGES TO BOTH MY VAN AND THE PARKED CAR THAT IT WAS ATTEMPTING TO PARK ME NEXT TO.
Additional Notes:
WHILE USING THE PARK ASSIST FEATURE TO PARK PERPENDICULAR MY VAN STARTED TO BACKUP TOO FAST AND BACKED ME INTO A PARKED CAR PRIOR TO BEING ABLE TO HIT THE BRAKES IN TIME. IT RESULTED IN DAMAGES TO BOTH MY VAN AND THE PARKED CAR THAT IT WAS ATTEMPTING TO PARK ME NEXT TO.
Mfg Campaign: 11172663
Recall Date: Jan 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHILE USING THE PARK ASSIST FEATURE TO PARK PERPENDICULAR MY VAN STARTED TO BACKUP TOO FAST AND BACKED ME INTO A PARKED CAR PRIOR TO BEING ABLE TO HIT THE BRAKES IN TIME. IT RESULTED IN DAMAGES TO BOTH MY VAN AND THE PARKED CAR THAT IT WAS ATTEMPTING TO PARK ME NEXT TO.
Corrective Action:
WHILE USING THE PARK ASSIST FEATURE TO PARK PERPENDICULAR MY VAN STARTED TO BACKUP TOO FAST AND BACKED ME INTO A PARKED CAR PRIOR TO BEING ABLE TO HIT THE BRAKES IN TIME. IT RESULTED IN DAMAGES TO BOTH MY VAN AND THE PARKED CAR THAT IT WAS ATTEMPTING TO PARK ME NEXT TO.
Additional Notes:
WHILE USING THE PARK ASSIST FEATURE TO PARK PERPENDICULAR MY VAN STARTED TO BACKUP TOO FAST AND BACKED ME INTO A PARKED CAR PRIOR TO BEING ABLE TO HIT THE BRAKES IN TIME. IT RESULTED IN DAMAGES TO BOTH MY VAN AND THE PARKED CAR THAT IT WAS ATTEMPTING TO PARK ME NEXT TO.
Mfg Campaign: 11172663
Recall Date: Jan 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
WHILE USING THE PARK ASSIST FEATURE TO PARK PERPENDICULAR MY VAN STARTED TO BACKUP TOO FAST AND BACKED ME INTO A PARKED CAR PRIOR TO BEING ABLE TO HIT THE BRAKES IN TIME. IT RESULTED IN DAMAGES TO BOTH MY VAN AND THE PARKED CAR THAT IT WAS ATTEMPTING TO PARK ME NEXT TO.
Corrective Action:
WHILE USING THE PARK ASSIST FEATURE TO PARK PERPENDICULAR MY VAN STARTED TO BACKUP TOO FAST AND BACKED ME INTO A PARKED CAR PRIOR TO BEING ABLE TO HIT THE BRAKES IN TIME. IT RESULTED IN DAMAGES TO BOTH MY VAN AND THE PARKED CAR THAT IT WAS ATTEMPTING TO PARK ME NEXT TO.
Additional Notes:
WHILE USING THE PARK ASSIST FEATURE TO PARK PERPENDICULAR MY VAN STARTED TO BACKUP TOO FAST AND BACKED ME INTO A PARKED CAR PRIOR TO BEING ABLE TO HIT THE BRAKES IN TIME. IT RESULTED IN DAMAGES TO BOTH MY VAN AND THE PARKED CAR THAT IT WAS ATTEMPTING TO PARK ME NEXT TO.
Mfg Campaign: 11172663
Recall Date: Jan 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE ENGINE AUTOMATICALLY STOPS WHEN GOING 10 MPH OR BELOW. A MESSAGE COMES UP TO STOP/START RESTART REQUIRED. THIS HAPPENS WHEN I AM IN TRAFFIC OR IDLING AT A LIGHT. IT IS OCCURRING MORE FREQUENTLY. BROUGHT IT TO THE DEALER BUT THEY COULDN'T DUPLICATE MESSAGE SO THEY DID NOTHING. THIS IS EXTREMELY DANGEROUS. I READ THIS WAS AN ISSUE IN JAN 2017 AND 2018 WITH 2017. APPARENTLY THERE NEEDS TO BE AN ENGINE CONTROL SOFTWARE UPDATE BUT BECAUSE CHRYSLER DID NOT AUTHORIZE THIS THE SERVICE DEPT AT THE DEALER WILL NOT DO ANYTHING. EXTREMELY DANGEROUS AND CAN CAUSE AN ACCIDENT TO ANYONE DRIVING. THIS IS HAPPENING MORE FREQUENTLY NOW ON MY CAR. IT USED TO BE ONLY ONCE TODAY WAS THREE TIMES IN TWENTY MINUTES. ..*BF.. *TR *DT CONSUMER EXPERIENCING ENGINE STALLS. *JB
Corrective Action:
THE ENGINE AUTOMATICALLY STOPS WHEN GOING 10 MPH OR BELOW. A MESSAGE COMES UP TO STOP/START RESTART REQUIRED. THIS HAPPENS WHEN I AM IN TRAFFIC OR IDLING AT A LIGHT. IT IS OCCURRING MORE FREQUENTLY. BROUGHT IT TO THE DEALER BUT THEY COULDN'T DUPLICATE MESSAGE SO THEY DID NOTHING. THIS IS EXTREMELY DANGEROUS. I READ THIS WAS AN ISSUE IN JAN 2017 AND 2018 WITH 2017. APPARENTLY THERE NEEDS TO BE AN ENGINE CONTROL SOFTWARE UPDATE BUT BECAUSE CHRYSLER DID NOT AUTHORIZE THIS THE SERVICE DEPT AT THE DEALER WILL NOT DO ANYTHING. EXTREMELY DANGEROUS AND CAN CAUSE AN ACCIDENT TO ANYONE DRIVING. THIS IS HAPPENING MORE FREQUENTLY NOW ON MY CAR. IT USED TO BE ONLY ONCE TODAY WAS THREE TIMES IN TWENTY MINUTES. ..*BF.. *TR *DT CONSUMER EXPERIENCING ENGINE STALLS. *JB
Additional Notes:
THE ENGINE AUTOMATICALLY STOPS WHEN GOING 10 MPH OR BELOW. A MESSAGE COMES UP TO STOP/START RESTART REQUIRED. THIS HAPPENS WHEN I AM IN TRAFFIC OR IDLING AT A LIGHT. IT IS OCCURRING MORE FREQUENTLY. BROUGHT IT TO THE DEALER BUT THEY COULDN'T DUPLICATE MESSAGE SO THEY DID NOTHING. THIS IS EXTREMELY DANGEROUS. I READ THIS WAS AN ISSUE IN JAN 2017 AND 2018 WITH 2017. APPARENTLY THERE NEEDS TO BE AN ENGINE CONTROL SOFTWARE UPDATE BUT BECAUSE CHRYSLER DID NOT AUTHORIZE THIS THE SERVICE DEPT AT THE DEALER WILL NOT DO ANYTHING. EXTREMELY DANGEROUS AND CAN CAUSE AN ACCIDENT TO ANYONE DRIVING. THIS IS HAPPENING MORE FREQUENTLY NOW ON MY CAR. IT USED TO BE ONLY ONCE TODAY WAS THREE TIMES IN TWENTY MINUTES. ..*BF.. *TR *DT CONSUMER EXPERIENCING ENGINE STALLS. *JB
Mfg Campaign: 11171315
Recall Date: Jan 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
ENGINE SHUTS OFF WHILE DRIVING, MESSAGE DISPLAYED TO TURN OFF CAR AND TURN ON AGAIN BECAUSE OF ELECTRICAL FAILURE. BRAKES LOCK AND CAR STALLS UNTIL VEHICLE IS SET BACK TO PARK AND RESTARTED.
Corrective Action:
ENGINE SHUTS OFF WHILE DRIVING, MESSAGE DISPLAYED TO TURN OFF CAR AND TURN ON AGAIN BECAUSE OF ELECTRICAL FAILURE. BRAKES LOCK AND CAR STALLS UNTIL VEHICLE IS SET BACK TO PARK AND RESTARTED.
Additional Notes:
ENGINE SHUTS OFF WHILE DRIVING, MESSAGE DISPLAYED TO TURN OFF CAR AND TURN ON AGAIN BECAUSE OF ELECTRICAL FAILURE. BRAKES LOCK AND CAR STALLS UNTIL VEHICLE IS SET BACK TO PARK AND RESTARTED.
Mfg Campaign: 11171166
Recall Date: Jan 21, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ENGINE SHUTS OFF WHILE DRIVING, MESSAGE DISPLAYED TO TURN OFF CAR AND TURN ON AGAIN BECAUSE OF ELECTRICAL FAILURE. BRAKES LOCK AND CAR STALLS UNTIL VEHICLE IS SET BACK TO PARK AND RESTARTED.
Corrective Action:
ENGINE SHUTS OFF WHILE DRIVING, MESSAGE DISPLAYED TO TURN OFF CAR AND TURN ON AGAIN BECAUSE OF ELECTRICAL FAILURE. BRAKES LOCK AND CAR STALLS UNTIL VEHICLE IS SET BACK TO PARK AND RESTARTED.
Additional Notes:
ENGINE SHUTS OFF WHILE DRIVING, MESSAGE DISPLAYED TO TURN OFF CAR AND TURN ON AGAIN BECAUSE OF ELECTRICAL FAILURE. BRAKES LOCK AND CAR STALLS UNTIL VEHICLE IS SET BACK TO PARK AND RESTARTED.
Mfg Campaign: 11171166
Recall Date: Jan 21, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ENGINE SHUTS OFF WHILE DRIVING, MESSAGE DISPLAYED TO TURN OFF CAR AND TURN ON AGAIN BECAUSE OF ELECTRICAL FAILURE. BRAKES LOCK AND CAR STALLS UNTIL VEHICLE IS SET BACK TO PARK AND RESTARTED.
Corrective Action:
ENGINE SHUTS OFF WHILE DRIVING, MESSAGE DISPLAYED TO TURN OFF CAR AND TURN ON AGAIN BECAUSE OF ELECTRICAL FAILURE. BRAKES LOCK AND CAR STALLS UNTIL VEHICLE IS SET BACK TO PARK AND RESTARTED.
Additional Notes:
ENGINE SHUTS OFF WHILE DRIVING, MESSAGE DISPLAYED TO TURN OFF CAR AND TURN ON AGAIN BECAUSE OF ELECTRICAL FAILURE. BRAKES LOCK AND CAR STALLS UNTIL VEHICLE IS SET BACK TO PARK AND RESTARTED.
Mfg Campaign: 11171166
Recall Date: Jan 21, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE STOPPED AT A STOP SIGN THE VEHICLE'S AUTO STOP/START FUNCTION DISABLED THE ENGINE AS NORMAL. WHEN I LIFTED MY FOOT OFF THE BRAKE TO ENGAGE ENGINE THE CAR STALLED AND "SERVICE AUTO START/STOP" DISPLAYED ON SCREEN. THEN THE SCREEN INDICATED TO PUT THE VEHICLE IN PARK. AFTER I PUT THE VEHICLE IN PARK I RESTARTED THE VEHICLE AND OPERATED NORMALLY. VEHICLE WAS PURCHASED NEW AND HAS 1,200 MILES ON IT. I WILL BE TAKING THE VEHICLE TO MY DEALER FOR ASSESSMENT.
Corrective Action:
WHILE STOPPED AT A STOP SIGN THE VEHICLE'S AUTO STOP/START FUNCTION DISABLED THE ENGINE AS NORMAL. WHEN I LIFTED MY FOOT OFF THE BRAKE TO ENGAGE ENGINE THE CAR STALLED AND "SERVICE AUTO START/STOP" DISPLAYED ON SCREEN. THEN THE SCREEN INDICATED TO PUT THE VEHICLE IN PARK. AFTER I PUT THE VEHICLE IN PARK I RESTARTED THE VEHICLE AND OPERATED NORMALLY. VEHICLE WAS PURCHASED NEW AND HAS 1,200 MILES ON IT. I WILL BE TAKING THE VEHICLE TO MY DEALER FOR ASSESSMENT.
Additional Notes:
WHILE STOPPED AT A STOP SIGN THE VEHICLE'S AUTO STOP/START FUNCTION DISABLED THE ENGINE AS NORMAL. WHEN I LIFTED MY FOOT OFF THE BRAKE TO ENGAGE ENGINE THE CAR STALLED AND "SERVICE AUTO START/STOP" DISPLAYED ON SCREEN. THEN THE SCREEN INDICATED TO PUT THE VEHICLE IN PARK. AFTER I PUT THE VEHICLE IN PARK I RESTARTED THE VEHICLE AND OPERATED NORMALLY. VEHICLE WAS PURCHASED NEW AND HAS 1,200 MILES ON IT. I WILL BE TAKING THE VEHICLE TO MY DEALER FOR ASSESSMENT.
Mfg Campaign: 11171223
Recall Date: Jan 21, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE STOPPED AT A STOP SIGN THE VEHICLE'S AUTO STOP/START FUNCTION DISABLED THE ENGINE AS NORMAL. WHEN I LIFTED MY FOOT OFF THE BRAKE TO ENGAGE ENGINE THE CAR STALLED AND "SERVICE AUTO START/STOP" DISPLAYED ON SCREEN. THEN THE SCREEN INDICATED TO PUT THE VEHICLE IN PARK. AFTER I PUT THE VEHICLE IN PARK I RESTARTED THE VEHICLE AND OPERATED NORMALLY. VEHICLE WAS PURCHASED NEW AND HAS 1,200 MILES ON IT. I WILL BE TAKING THE VEHICLE TO MY DEALER FOR ASSESSMENT.
Corrective Action:
WHILE STOPPED AT A STOP SIGN THE VEHICLE'S AUTO STOP/START FUNCTION DISABLED THE ENGINE AS NORMAL. WHEN I LIFTED MY FOOT OFF THE BRAKE TO ENGAGE ENGINE THE CAR STALLED AND "SERVICE AUTO START/STOP" DISPLAYED ON SCREEN. THEN THE SCREEN INDICATED TO PUT THE VEHICLE IN PARK. AFTER I PUT THE VEHICLE IN PARK I RESTARTED THE VEHICLE AND OPERATED NORMALLY. VEHICLE WAS PURCHASED NEW AND HAS 1,200 MILES ON IT. I WILL BE TAKING THE VEHICLE TO MY DEALER FOR ASSESSMENT.
Additional Notes:
WHILE STOPPED AT A STOP SIGN THE VEHICLE'S AUTO STOP/START FUNCTION DISABLED THE ENGINE AS NORMAL. WHEN I LIFTED MY FOOT OFF THE BRAKE TO ENGAGE ENGINE THE CAR STALLED AND "SERVICE AUTO START/STOP" DISPLAYED ON SCREEN. THEN THE SCREEN INDICATED TO PUT THE VEHICLE IN PARK. AFTER I PUT THE VEHICLE IN PARK I RESTARTED THE VEHICLE AND OPERATED NORMALLY. VEHICLE WAS PURCHASED NEW AND HAS 1,200 MILES ON IT. I WILL BE TAKING THE VEHICLE TO MY DEALER FOR ASSESSMENT.
Mfg Campaign: 11171223
Recall Date: Jan 21, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE STOPPED AT A STOP SIGN THE VEHICLE'S AUTO STOP/START FUNCTION DISABLED THE ENGINE AS NORMAL. WHEN I LIFTED MY FOOT OFF THE BRAKE TO ENGAGE ENGINE THE CAR STALLED AND "SERVICE AUTO START/STOP" DISPLAYED ON SCREEN. THEN THE SCREEN INDICATED TO PUT THE VEHICLE IN PARK. AFTER I PUT THE VEHICLE IN PARK I RESTARTED THE VEHICLE AND OPERATED NORMALLY. VEHICLE WAS PURCHASED NEW AND HAS 1,200 MILES ON IT. I WILL BE TAKING THE VEHICLE TO MY DEALER FOR ASSESSMENT.
Corrective Action:
WHILE STOPPED AT A STOP SIGN THE VEHICLE'S AUTO STOP/START FUNCTION DISABLED THE ENGINE AS NORMAL. WHEN I LIFTED MY FOOT OFF THE BRAKE TO ENGAGE ENGINE THE CAR STALLED AND "SERVICE AUTO START/STOP" DISPLAYED ON SCREEN. THEN THE SCREEN INDICATED TO PUT THE VEHICLE IN PARK. AFTER I PUT THE VEHICLE IN PARK I RESTARTED THE VEHICLE AND OPERATED NORMALLY. VEHICLE WAS PURCHASED NEW AND HAS 1,200 MILES ON IT. I WILL BE TAKING THE VEHICLE TO MY DEALER FOR ASSESSMENT.
Additional Notes:
WHILE STOPPED AT A STOP SIGN THE VEHICLE'S AUTO STOP/START FUNCTION DISABLED THE ENGINE AS NORMAL. WHEN I LIFTED MY FOOT OFF THE BRAKE TO ENGAGE ENGINE THE CAR STALLED AND "SERVICE AUTO START/STOP" DISPLAYED ON SCREEN. THEN THE SCREEN INDICATED TO PUT THE VEHICLE IN PARK. AFTER I PUT THE VEHICLE IN PARK I RESTARTED THE VEHICLE AND OPERATED NORMALLY. VEHICLE WAS PURCHASED NEW AND HAS 1,200 MILES ON IT. I WILL BE TAKING THE VEHICLE TO MY DEALER FOR ASSESSMENT.
Mfg Campaign: 11171223
Recall Date: Jan 21, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
WAS USING PARK ASSIST AND THE CAR DID NOT PARK ITSELF CORRECTLY AND HIT ANOTHER CAR. WHILE USING PARK ASSIST FEATURE THE CAR STARTED TO MOVE TOO FAST AND THE STERLING WHEEL DID NOT TURN THE CAR CORRECTLY. THE CAR WAS MOVING SO FAST, THERE WAS NO TIME TO PRESS THE BRAKE. IN THE RESULT OUR CAR HIT ANOTHER PARKED CAR AND JUMPED ON THE CURB. IN THE RESULT OUR REAR BUMPER AND REAR DOOR WERE DAMAGED. WE CONTACTED CHRYSLER RIGHT AWAY TO TELL WHAT HAD HAPPENED, THE REPRESENTATIVE TOLD US TO CONTACT OUR INSURANCE AND THEN INSURANCE WILL DO INVESTIGATION. WHEN WE CONTACTED OUR INSURANCE THE REPRESENTATIVE SAID THAT CHRYSLER IS THE ONE WHO DOES THE INVESTIGATION. AFTER THAT CHRYSLER WAS CONTACTED BY US NUMEROUS TIMES, EACH TIME DIFFERENT REPRESENTATIVE, EACH TIME SOME INFORMATION WAS MISSING FROM THE CASE THAT INVESTIGATION TEAM COULD NOT START TO DO THEIR INVESTIGATION. SO, EACH TIME I SPOKE WITH THE REPRESENTATIVE (I HAVE THEIR NAMES) WE WERE ADDING MISSING INFORMATION, AND CREATING NEW CASE NUMBER. IT TOOK ALMOST A MONTH FOR THE INVESTIGATOR TO CONTACT US TO DO THE CAR INSPECTION. BY THIS TIME THE CAR WAS FIXED THRU INSURANCE. AFTER THE INSPECTION TOOK PLACE CHRYSLER DID NOT SEND US ANY SOLUTION OR SUGGESTION IF PARK ASSIST NEEDS TO BE FIXED. THE ONLY LETTER THEY SEND STATING THAT SINCE THE CAR WAS FIXED NOTHING THEY CAN DO ABOUT THIS ISSUE. SO ITS UNCLEAR EITHER ALL FEATURES IN THIS CAR FUNCTION PROPERLY. I THINK IT'S NOT FAIR THAT MY INSURANCE HAD TO PAY AND MADE THIS ACCIDENT AS MY FAULT
Corrective Action:
WAS USING PARK ASSIST AND THE CAR DID NOT PARK ITSELF CORRECTLY AND HIT ANOTHER CAR. WHILE USING PARK ASSIST FEATURE THE CAR STARTED TO MOVE TOO FAST AND THE STERLING WHEEL DID NOT TURN THE CAR CORRECTLY. THE CAR WAS MOVING SO FAST, THERE WAS NO TIME TO PRESS THE BRAKE. IN THE RESULT OUR CAR HIT ANOTHER PARKED CAR AND JUMPED ON THE CURB. IN THE RESULT OUR REAR BUMPER AND REAR DOOR WERE DAMAGED. WE CONTACTED CHRYSLER RIGHT AWAY TO TELL WHAT HAD HAPPENED, THE REPRESENTATIVE TOLD US TO CONTACT OUR INSURANCE AND THEN INSURANCE WILL DO INVESTIGATION. WHEN WE CONTACTED OUR INSURANCE THE REPRESENTATIVE SAID THAT CHRYSLER IS THE ONE WHO DOES THE INVESTIGATION. AFTER THAT CHRYSLER WAS CONTACTED BY US NUMEROUS TIMES, EACH TIME DIFFERENT REPRESENTATIVE, EACH TIME SOME INFORMATION WAS MISSING FROM THE CASE THAT INVESTIGATION TEAM COULD NOT START TO DO THEIR INVESTIGATION. SO, EACH TIME I SPOKE WITH THE REPRESENTATIVE (I HAVE THEIR NAMES) WE WERE ADDING MISSING INFORMATION, AND CREATING NEW CASE NUMBER. IT TOOK ALMOST A MONTH FOR THE INVESTIGATOR TO CONTACT US TO DO THE CAR INSPECTION. BY THIS TIME THE CAR WAS FIXED THRU INSURANCE. AFTER THE INSPECTION TOOK PLACE CHRYSLER DID NOT SEND US ANY SOLUTION OR SUGGESTION IF PARK ASSIST NEEDS TO BE FIXED. THE ONLY LETTER THEY SEND STATING THAT SINCE THE CAR WAS FIXED NOTHING THEY CAN DO ABOUT THIS ISSUE. SO ITS UNCLEAR EITHER ALL FEATURES IN THIS CAR FUNCTION PROPERLY. I THINK IT'S NOT FAIR THAT MY INSURANCE HAD TO PAY AND MADE THIS ACCIDENT AS MY FAULT
Additional Notes:
WAS USING PARK ASSIST AND THE CAR DID NOT PARK ITSELF CORRECTLY AND HIT ANOTHER CAR. WHILE USING PARK ASSIST FEATURE THE CAR STARTED TO MOVE TOO FAST AND THE STERLING WHEEL DID NOT TURN THE CAR CORRECTLY. THE CAR WAS MOVING SO FAST, THERE WAS NO TIME TO PRESS THE BRAKE. IN THE RESULT OUR CAR HIT ANOTHER PARKED CAR AND JUMPED ON THE CURB. IN THE RESULT OUR REAR BUMPER AND REAR DOOR WERE DAMAGED. WE CONTACTED CHRYSLER RIGHT AWAY TO TELL WHAT HAD HAPPENED, THE REPRESENTATIVE TOLD US TO CONTACT OUR INSURANCE AND THEN INSURANCE WILL DO INVESTIGATION. WHEN WE CONTACTED OUR INSURANCE THE REPRESENTATIVE SAID THAT CHRYSLER IS THE ONE WHO DOES THE INVESTIGATION. AFTER THAT CHRYSLER WAS CONTACTED BY US NUMEROUS TIMES, EACH TIME DIFFERENT REPRESENTATIVE, EACH TIME SOME INFORMATION WAS MISSING FROM THE CASE THAT INVESTIGATION TEAM COULD NOT START TO DO THEIR INVESTIGATION. SO, EACH TIME I SPOKE WITH THE REPRESENTATIVE (I HAVE THEIR NAMES) WE WERE ADDING MISSING INFORMATION, AND CREATING NEW CASE NUMBER. IT TOOK ALMOST A MONTH FOR THE INVESTIGATOR TO CONTACT US TO DO THE CAR INSPECTION. BY THIS TIME THE CAR WAS FIXED THRU INSURANCE. AFTER THE INSPECTION TOOK PLACE CHRYSLER DID NOT SEND US ANY SOLUTION OR SUGGESTION IF PARK ASSIST NEEDS TO BE FIXED. THE ONLY LETTER THEY SEND STATING THAT SINCE THE CAR WAS FIXED NOTHING THEY CAN DO ABOUT THIS ISSUE. SO ITS UNCLEAR EITHER ALL FEATURES IN THIS CAR FUNCTION PROPERLY. I THINK IT'S NOT FAIR THAT MY INSURANCE HAD TO PAY AND MADE THIS ACCIDENT AS MY FAULT
Mfg Campaign: 11171067
Recall Date: Jan 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WAS USING PARK ASSIST AND THE CAR DID NOT PARK ITSELF CORRECTLY AND HIT ANOTHER CAR. WHILE USING PARK ASSIST FEATURE THE CAR STARTED TO MOVE TOO FAST AND THE STERLING WHEEL DID NOT TURN THE CAR CORRECTLY. THE CAR WAS MOVING SO FAST, THERE WAS NO TIME TO PRESS THE BRAKE. IN THE RESULT OUR CAR HIT ANOTHER PARKED CAR AND JUMPED ON THE CURB. IN THE RESULT OUR REAR BUMPER AND REAR DOOR WERE DAMAGED. WE CONTACTED CHRYSLER RIGHT AWAY TO TELL WHAT HAD HAPPENED, THE REPRESENTATIVE TOLD US TO CONTACT OUR INSURANCE AND THEN INSURANCE WILL DO INVESTIGATION. WHEN WE CONTACTED OUR INSURANCE THE REPRESENTATIVE SAID THAT CHRYSLER IS THE ONE WHO DOES THE INVESTIGATION. AFTER THAT CHRYSLER WAS CONTACTED BY US NUMEROUS TIMES, EACH TIME DIFFERENT REPRESENTATIVE, EACH TIME SOME INFORMATION WAS MISSING FROM THE CASE THAT INVESTIGATION TEAM COULD NOT START TO DO THEIR INVESTIGATION. SO, EACH TIME I SPOKE WITH THE REPRESENTATIVE (I HAVE THEIR NAMES) WE WERE ADDING MISSING INFORMATION, AND CREATING NEW CASE NUMBER. IT TOOK ALMOST A MONTH FOR THE INVESTIGATOR TO CONTACT US TO DO THE CAR INSPECTION. BY THIS TIME THE CAR WAS FIXED THRU INSURANCE. AFTER THE INSPECTION TOOK PLACE CHRYSLER DID NOT SEND US ANY SOLUTION OR SUGGESTION IF PARK ASSIST NEEDS TO BE FIXED. THE ONLY LETTER THEY SEND STATING THAT SINCE THE CAR WAS FIXED NOTHING THEY CAN DO ABOUT THIS ISSUE. SO ITS UNCLEAR EITHER ALL FEATURES IN THIS CAR FUNCTION PROPERLY. I THINK IT'S NOT FAIR THAT MY INSURANCE HAD TO PAY AND MADE THIS ACCIDENT AS MY FAULT
Corrective Action:
WAS USING PARK ASSIST AND THE CAR DID NOT PARK ITSELF CORRECTLY AND HIT ANOTHER CAR. WHILE USING PARK ASSIST FEATURE THE CAR STARTED TO MOVE TOO FAST AND THE STERLING WHEEL DID NOT TURN THE CAR CORRECTLY. THE CAR WAS MOVING SO FAST, THERE WAS NO TIME TO PRESS THE BRAKE. IN THE RESULT OUR CAR HIT ANOTHER PARKED CAR AND JUMPED ON THE CURB. IN THE RESULT OUR REAR BUMPER AND REAR DOOR WERE DAMAGED. WE CONTACTED CHRYSLER RIGHT AWAY TO TELL WHAT HAD HAPPENED, THE REPRESENTATIVE TOLD US TO CONTACT OUR INSURANCE AND THEN INSURANCE WILL DO INVESTIGATION. WHEN WE CONTACTED OUR INSURANCE THE REPRESENTATIVE SAID THAT CHRYSLER IS THE ONE WHO DOES THE INVESTIGATION. AFTER THAT CHRYSLER WAS CONTACTED BY US NUMEROUS TIMES, EACH TIME DIFFERENT REPRESENTATIVE, EACH TIME SOME INFORMATION WAS MISSING FROM THE CASE THAT INVESTIGATION TEAM COULD NOT START TO DO THEIR INVESTIGATION. SO, EACH TIME I SPOKE WITH THE REPRESENTATIVE (I HAVE THEIR NAMES) WE WERE ADDING MISSING INFORMATION, AND CREATING NEW CASE NUMBER. IT TOOK ALMOST A MONTH FOR THE INVESTIGATOR TO CONTACT US TO DO THE CAR INSPECTION. BY THIS TIME THE CAR WAS FIXED THRU INSURANCE. AFTER THE INSPECTION TOOK PLACE CHRYSLER DID NOT SEND US ANY SOLUTION OR SUGGESTION IF PARK ASSIST NEEDS TO BE FIXED. THE ONLY LETTER THEY SEND STATING THAT SINCE THE CAR WAS FIXED NOTHING THEY CAN DO ABOUT THIS ISSUE. SO ITS UNCLEAR EITHER ALL FEATURES IN THIS CAR FUNCTION PROPERLY. I THINK IT'S NOT FAIR THAT MY INSURANCE HAD TO PAY AND MADE THIS ACCIDENT AS MY FAULT
Additional Notes:
WAS USING PARK ASSIST AND THE CAR DID NOT PARK ITSELF CORRECTLY AND HIT ANOTHER CAR. WHILE USING PARK ASSIST FEATURE THE CAR STARTED TO MOVE TOO FAST AND THE STERLING WHEEL DID NOT TURN THE CAR CORRECTLY. THE CAR WAS MOVING SO FAST, THERE WAS NO TIME TO PRESS THE BRAKE. IN THE RESULT OUR CAR HIT ANOTHER PARKED CAR AND JUMPED ON THE CURB. IN THE RESULT OUR REAR BUMPER AND REAR DOOR WERE DAMAGED. WE CONTACTED CHRYSLER RIGHT AWAY TO TELL WHAT HAD HAPPENED, THE REPRESENTATIVE TOLD US TO CONTACT OUR INSURANCE AND THEN INSURANCE WILL DO INVESTIGATION. WHEN WE CONTACTED OUR INSURANCE THE REPRESENTATIVE SAID THAT CHRYSLER IS THE ONE WHO DOES THE INVESTIGATION. AFTER THAT CHRYSLER WAS CONTACTED BY US NUMEROUS TIMES, EACH TIME DIFFERENT REPRESENTATIVE, EACH TIME SOME INFORMATION WAS MISSING FROM THE CASE THAT INVESTIGATION TEAM COULD NOT START TO DO THEIR INVESTIGATION. SO, EACH TIME I SPOKE WITH THE REPRESENTATIVE (I HAVE THEIR NAMES) WE WERE ADDING MISSING INFORMATION, AND CREATING NEW CASE NUMBER. IT TOOK ALMOST A MONTH FOR THE INVESTIGATOR TO CONTACT US TO DO THE CAR INSPECTION. BY THIS TIME THE CAR WAS FIXED THRU INSURANCE. AFTER THE INSPECTION TOOK PLACE CHRYSLER DID NOT SEND US ANY SOLUTION OR SUGGESTION IF PARK ASSIST NEEDS TO BE FIXED. THE ONLY LETTER THEY SEND STATING THAT SINCE THE CAR WAS FIXED NOTHING THEY CAN DO ABOUT THIS ISSUE. SO ITS UNCLEAR EITHER ALL FEATURES IN THIS CAR FUNCTION PROPERLY. I THINK IT'S NOT FAIR THAT MY INSURANCE HAD TO PAY AND MADE THIS ACCIDENT AS MY FAULT
Mfg Campaign: 11171067
Recall Date: Jan 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
WAS USING PARK ASSIST AND THE CAR DID NOT PARK ITSELF CORRECTLY AND HIT ANOTHER CAR. WHILE USING PARK ASSIST FEATURE THE CAR STARTED TO MOVE TOO FAST AND THE STERLING WHEEL DID NOT TURN THE CAR CORRECTLY. THE CAR WAS MOVING SO FAST, THERE WAS NO TIME TO PRESS THE BRAKE. IN THE RESULT OUR CAR HIT ANOTHER PARKED CAR AND JUMPED ON THE CURB. IN THE RESULT OUR REAR BUMPER AND REAR DOOR WERE DAMAGED. WE CONTACTED CHRYSLER RIGHT AWAY TO TELL WHAT HAD HAPPENED, THE REPRESENTATIVE TOLD US TO CONTACT OUR INSURANCE AND THEN INSURANCE WILL DO INVESTIGATION. WHEN WE CONTACTED OUR INSURANCE THE REPRESENTATIVE SAID THAT CHRYSLER IS THE ONE WHO DOES THE INVESTIGATION. AFTER THAT CHRYSLER WAS CONTACTED BY US NUMEROUS TIMES, EACH TIME DIFFERENT REPRESENTATIVE, EACH TIME SOME INFORMATION WAS MISSING FROM THE CASE THAT INVESTIGATION TEAM COULD NOT START TO DO THEIR INVESTIGATION. SO, EACH TIME I SPOKE WITH THE REPRESENTATIVE (I HAVE THEIR NAMES) WE WERE ADDING MISSING INFORMATION, AND CREATING NEW CASE NUMBER. IT TOOK ALMOST A MONTH FOR THE INVESTIGATOR TO CONTACT US TO DO THE CAR INSPECTION. BY THIS TIME THE CAR WAS FIXED THRU INSURANCE. AFTER THE INSPECTION TOOK PLACE CHRYSLER DID NOT SEND US ANY SOLUTION OR SUGGESTION IF PARK ASSIST NEEDS TO BE FIXED. THE ONLY LETTER THEY SEND STATING THAT SINCE THE CAR WAS FIXED NOTHING THEY CAN DO ABOUT THIS ISSUE. SO ITS UNCLEAR EITHER ALL FEATURES IN THIS CAR FUNCTION PROPERLY. I THINK IT'S NOT FAIR THAT MY INSURANCE HAD TO PAY AND MADE THIS ACCIDENT AS MY FAULT
Corrective Action:
WAS USING PARK ASSIST AND THE CAR DID NOT PARK ITSELF CORRECTLY AND HIT ANOTHER CAR. WHILE USING PARK ASSIST FEATURE THE CAR STARTED TO MOVE TOO FAST AND THE STERLING WHEEL DID NOT TURN THE CAR CORRECTLY. THE CAR WAS MOVING SO FAST, THERE WAS NO TIME TO PRESS THE BRAKE. IN THE RESULT OUR CAR HIT ANOTHER PARKED CAR AND JUMPED ON THE CURB. IN THE RESULT OUR REAR BUMPER AND REAR DOOR WERE DAMAGED. WE CONTACTED CHRYSLER RIGHT AWAY TO TELL WHAT HAD HAPPENED, THE REPRESENTATIVE TOLD US TO CONTACT OUR INSURANCE AND THEN INSURANCE WILL DO INVESTIGATION. WHEN WE CONTACTED OUR INSURANCE THE REPRESENTATIVE SAID THAT CHRYSLER IS THE ONE WHO DOES THE INVESTIGATION. AFTER THAT CHRYSLER WAS CONTACTED BY US NUMEROUS TIMES, EACH TIME DIFFERENT REPRESENTATIVE, EACH TIME SOME INFORMATION WAS MISSING FROM THE CASE THAT INVESTIGATION TEAM COULD NOT START TO DO THEIR INVESTIGATION. SO, EACH TIME I SPOKE WITH THE REPRESENTATIVE (I HAVE THEIR NAMES) WE WERE ADDING MISSING INFORMATION, AND CREATING NEW CASE NUMBER. IT TOOK ALMOST A MONTH FOR THE INVESTIGATOR TO CONTACT US TO DO THE CAR INSPECTION. BY THIS TIME THE CAR WAS FIXED THRU INSURANCE. AFTER THE INSPECTION TOOK PLACE CHRYSLER DID NOT SEND US ANY SOLUTION OR SUGGESTION IF PARK ASSIST NEEDS TO BE FIXED. THE ONLY LETTER THEY SEND STATING THAT SINCE THE CAR WAS FIXED NOTHING THEY CAN DO ABOUT THIS ISSUE. SO ITS UNCLEAR EITHER ALL FEATURES IN THIS CAR FUNCTION PROPERLY. I THINK IT'S NOT FAIR THAT MY INSURANCE HAD TO PAY AND MADE THIS ACCIDENT AS MY FAULT
Additional Notes:
WAS USING PARK ASSIST AND THE CAR DID NOT PARK ITSELF CORRECTLY AND HIT ANOTHER CAR. WHILE USING PARK ASSIST FEATURE THE CAR STARTED TO MOVE TOO FAST AND THE STERLING WHEEL DID NOT TURN THE CAR CORRECTLY. THE CAR WAS MOVING SO FAST, THERE WAS NO TIME TO PRESS THE BRAKE. IN THE RESULT OUR CAR HIT ANOTHER PARKED CAR AND JUMPED ON THE CURB. IN THE RESULT OUR REAR BUMPER AND REAR DOOR WERE DAMAGED. WE CONTACTED CHRYSLER RIGHT AWAY TO TELL WHAT HAD HAPPENED, THE REPRESENTATIVE TOLD US TO CONTACT OUR INSURANCE AND THEN INSURANCE WILL DO INVESTIGATION. WHEN WE CONTACTED OUR INSURANCE THE REPRESENTATIVE SAID THAT CHRYSLER IS THE ONE WHO DOES THE INVESTIGATION. AFTER THAT CHRYSLER WAS CONTACTED BY US NUMEROUS TIMES, EACH TIME DIFFERENT REPRESENTATIVE, EACH TIME SOME INFORMATION WAS MISSING FROM THE CASE THAT INVESTIGATION TEAM COULD NOT START TO DO THEIR INVESTIGATION. SO, EACH TIME I SPOKE WITH THE REPRESENTATIVE (I HAVE THEIR NAMES) WE WERE ADDING MISSING INFORMATION, AND CREATING NEW CASE NUMBER. IT TOOK ALMOST A MONTH FOR THE INVESTIGATOR TO CONTACT US TO DO THE CAR INSPECTION. BY THIS TIME THE CAR WAS FIXED THRU INSURANCE. AFTER THE INSPECTION TOOK PLACE CHRYSLER DID NOT SEND US ANY SOLUTION OR SUGGESTION IF PARK ASSIST NEEDS TO BE FIXED. THE ONLY LETTER THEY SEND STATING THAT SINCE THE CAR WAS FIXED NOTHING THEY CAN DO ABOUT THIS ISSUE. SO ITS UNCLEAR EITHER ALL FEATURES IN THIS CAR FUNCTION PROPERLY. I THINK IT'S NOT FAIR THAT MY INSURANCE HAD TO PAY AND MADE THIS ACCIDENT AS MY FAULT
Mfg Campaign: 11171067
Recall Date: Jan 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE DRIVING MY 2018 PACIFICA IN 45 MPH TRAFFIC ON A LOCAL ROAD, THE CAR FLASHED 'STABILITY CONTROL' AND LOST ALL POWER. THE BRAKES WENT HARD, THE CAR COMPLETELY STALLED. THE DISPLAY READ 'STABILITY CONTROL' THEN DISAPPEARED FROM THE SCREEN AND IT INSTRUCTED ME TO PUT CAR IN PARK AND TO RESTART THE CAR. THE SECOND TIME THIS HAPPENED I WAS DRIVING 50 MPH ON A STATE HIGHWAY SLOWING TO MAKE A LEFT TURN WHEN THE VEHICLE DID THE EXACT SAME THING AS STATED ABOVE.
Corrective Action:
WHILE DRIVING MY 2018 PACIFICA IN 45 MPH TRAFFIC ON A LOCAL ROAD, THE CAR FLASHED 'STABILITY CONTROL' AND LOST ALL POWER. THE BRAKES WENT HARD, THE CAR COMPLETELY STALLED. THE DISPLAY READ 'STABILITY CONTROL' THEN DISAPPEARED FROM THE SCREEN AND IT INSTRUCTED ME TO PUT CAR IN PARK AND TO RESTART THE CAR. THE SECOND TIME THIS HAPPENED I WAS DRIVING 50 MPH ON A STATE HIGHWAY SLOWING TO MAKE A LEFT TURN WHEN THE VEHICLE DID THE EXACT SAME THING AS STATED ABOVE.
Additional Notes:
WHILE DRIVING MY 2018 PACIFICA IN 45 MPH TRAFFIC ON A LOCAL ROAD, THE CAR FLASHED 'STABILITY CONTROL' AND LOST ALL POWER. THE BRAKES WENT HARD, THE CAR COMPLETELY STALLED. THE DISPLAY READ 'STABILITY CONTROL' THEN DISAPPEARED FROM THE SCREEN AND IT INSTRUCTED ME TO PUT CAR IN PARK AND TO RESTART THE CAR. THE SECOND TIME THIS HAPPENED I WAS DRIVING 50 MPH ON A STATE HIGHWAY SLOWING TO MAKE A LEFT TURN WHEN THE VEHICLE DID THE EXACT SAME THING AS STATED ABOVE.
Mfg Campaign: 11170919
Recall Date: Jan 19, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
WHILE DRIVING MY 2018 PACIFICA IN 45 MPH TRAFFIC ON A LOCAL ROAD, THE CAR FLASHED 'STABILITY CONTROL' AND LOST ALL POWER. THE BRAKES WENT HARD, THE CAR COMPLETELY STALLED. THE DISPLAY READ 'STABILITY CONTROL' THEN DISAPPEARED FROM THE SCREEN AND IT INSTRUCTED ME TO PUT CAR IN PARK AND TO RESTART THE CAR. THE SECOND TIME THIS HAPPENED I WAS DRIVING 50 MPH ON A STATE HIGHWAY SLOWING TO MAKE A LEFT TURN WHEN THE VEHICLE DID THE EXACT SAME THING AS STATED ABOVE.
Corrective Action:
WHILE DRIVING MY 2018 PACIFICA IN 45 MPH TRAFFIC ON A LOCAL ROAD, THE CAR FLASHED 'STABILITY CONTROL' AND LOST ALL POWER. THE BRAKES WENT HARD, THE CAR COMPLETELY STALLED. THE DISPLAY READ 'STABILITY CONTROL' THEN DISAPPEARED FROM THE SCREEN AND IT INSTRUCTED ME TO PUT CAR IN PARK AND TO RESTART THE CAR. THE SECOND TIME THIS HAPPENED I WAS DRIVING 50 MPH ON A STATE HIGHWAY SLOWING TO MAKE A LEFT TURN WHEN THE VEHICLE DID THE EXACT SAME THING AS STATED ABOVE.
Additional Notes:
WHILE DRIVING MY 2018 PACIFICA IN 45 MPH TRAFFIC ON A LOCAL ROAD, THE CAR FLASHED 'STABILITY CONTROL' AND LOST ALL POWER. THE BRAKES WENT HARD, THE CAR COMPLETELY STALLED. THE DISPLAY READ 'STABILITY CONTROL' THEN DISAPPEARED FROM THE SCREEN AND IT INSTRUCTED ME TO PUT CAR IN PARK AND TO RESTART THE CAR. THE SECOND TIME THIS HAPPENED I WAS DRIVING 50 MPH ON A STATE HIGHWAY SLOWING TO MAKE A LEFT TURN WHEN THE VEHICLE DID THE EXACT SAME THING AS STATED ABOVE.
Mfg Campaign: 11170919
Recall Date: Jan 19, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING MY 2018 PACIFICA IN 45 MPH TRAFFIC ON A LOCAL ROAD, THE CAR FLASHED 'STABILITY CONTROL' AND LOST ALL POWER. THE BRAKES WENT HARD, THE CAR COMPLETELY STALLED. THE DISPLAY READ 'STABILITY CONTROL' THEN DISAPPEARED FROM THE SCREEN AND IT INSTRUCTED ME TO PUT CAR IN PARK AND TO RESTART THE CAR. THE SECOND TIME THIS HAPPENED I WAS DRIVING 50 MPH ON A STATE HIGHWAY SLOWING TO MAKE A LEFT TURN WHEN THE VEHICLE DID THE EXACT SAME THING AS STATED ABOVE.
Corrective Action:
WHILE DRIVING MY 2018 PACIFICA IN 45 MPH TRAFFIC ON A LOCAL ROAD, THE CAR FLASHED 'STABILITY CONTROL' AND LOST ALL POWER. THE BRAKES WENT HARD, THE CAR COMPLETELY STALLED. THE DISPLAY READ 'STABILITY CONTROL' THEN DISAPPEARED FROM THE SCREEN AND IT INSTRUCTED ME TO PUT CAR IN PARK AND TO RESTART THE CAR. THE SECOND TIME THIS HAPPENED I WAS DRIVING 50 MPH ON A STATE HIGHWAY SLOWING TO MAKE A LEFT TURN WHEN THE VEHICLE DID THE EXACT SAME THING AS STATED ABOVE.
Additional Notes:
WHILE DRIVING MY 2018 PACIFICA IN 45 MPH TRAFFIC ON A LOCAL ROAD, THE CAR FLASHED 'STABILITY CONTROL' AND LOST ALL POWER. THE BRAKES WENT HARD, THE CAR COMPLETELY STALLED. THE DISPLAY READ 'STABILITY CONTROL' THEN DISAPPEARED FROM THE SCREEN AND IT INSTRUCTED ME TO PUT CAR IN PARK AND TO RESTART THE CAR. THE SECOND TIME THIS HAPPENED I WAS DRIVING 50 MPH ON A STATE HIGHWAY SLOWING TO MAKE A LEFT TURN WHEN THE VEHICLE DID THE EXACT SAME THING AS STATED ABOVE.
Mfg Campaign: 11170919
Recall Date: Jan 19, 2019
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Valencia, CA • 36 yrs
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