Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: A8B
Recall Date: Oct 24, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W30-W37
Recall Date: Apr 2, 2020
Consumer Complaints
193 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On 11.04.2023 @ approximately 12:45 hrs while driving in Austin Texas, congress & 5th, the Auto Start:/stop warning light came on my dash. I was driving downtown. I will continue to file complaints until this matter is taken seriously. If my family is injured/killed please know that NHTSA & Chrysler will be collectively grouped & liable. I urge you to take this matter seriously before it’s too late.
Corrective Action:
On 11.04.2023 @ approximately 12:45 hrs while driving in Austin Texas, congress & 5th, the Auto Start:/stop warning light came on my dash. I was driving downtown. I will continue to file complaints until this matter is taken seriously. If my family is injured/killed please know that NHTSA & Chrysler will be collectively grouped & liable. I urge you to take this matter seriously before it’s too late.
Additional Notes:
On 11.04.2023 @ approximately 12:45 hrs while driving in Austin Texas, congress & 5th, the Auto Start:/stop warning light came on my dash. I was driving downtown. I will continue to file complaints until this matter is taken seriously. If my family is injured/killed please know that NHTSA & Chrysler will be collectively grouped & liable. I urge you to take this matter seriously before it’s too late.
Mfg Campaign: 11553668
Recall Date: Nov 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
On 11/05/2023 at approximately 12 pm while getting onto the highway of 183 in Austin Texas @ Lamar increasing speeds from 45 to 65mph the engine shifted hard 3x. The engine surged then a hard shift. This occurred 3x. I’m certain you understand the complexities of austin Texas traffic. No matter the time of day. Imagine those complexities with a car that was poorly made by a company that has never been held accountable.
Corrective Action:
On 11/05/2023 at approximately 12 pm while getting onto the highway of 183 in Austin Texas @ Lamar increasing speeds from 45 to 65mph the engine shifted hard 3x. The engine surged then a hard shift. This occurred 3x. I’m certain you understand the complexities of austin Texas traffic. No matter the time of day. Imagine those complexities with a car that was poorly made by a company that has never been held accountable.
Additional Notes:
On 11/05/2023 at approximately 12 pm while getting onto the highway of 183 in Austin Texas @ Lamar increasing speeds from 45 to 65mph the engine shifted hard 3x. The engine surged then a hard shift. This occurred 3x. I’m certain you understand the complexities of austin Texas traffic. No matter the time of day. Imagine those complexities with a car that was poorly made by a company that has never been held accountable.
Mfg Campaign: 11553670
Recall Date: Nov 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Exceedingly jarring transmission shifts at both low and higher speeds that are startling to the driver and could cause an accident. This has been a chronic issue that happens frequently but not in every use of the vehicle. Below is a date in which this recently occured.
Corrective Action:
Exceedingly jarring transmission shifts at both low and higher speeds that are startling to the driver and could cause an accident. This has been a chronic issue that happens frequently but not in every use of the vehicle. Below is a date in which this recently occured.
Additional Notes:
Exceedingly jarring transmission shifts at both low and higher speeds that are startling to the driver and could cause an accident. This has been a chronic issue that happens frequently but not in every use of the vehicle. Below is a date in which this recently occured.
Mfg Campaign: 11548822
Recall Date: Oct 7, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While loading my van from the sliding door entrance on the passenger side, the door started closing. Instead of stopping when it hit me, it kept on closing, very hard and forecful. I had to put my full weight into it to stop it and it finally opened back up. Never had this happen before and it was quite concerning.
Corrective Action:
While loading my van from the sliding door entrance on the passenger side, the door started closing. Instead of stopping when it hit me, it kept on closing, very hard and forecful. I had to put my full weight into it to stop it and it finally opened back up. Never had this happen before and it was quite concerning.
Additional Notes:
While loading my van from the sliding door entrance on the passenger side, the door started closing. Instead of stopping when it hit me, it kept on closing, very hard and forecful. I had to put my full weight into it to stop it and it finally opened back up. Never had this happen before and it was quite concerning.
Mfg Campaign: 11548289
Recall Date: Oct 4, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The issue is the Pentastar V6 engine defect. It has caused engine misfires resulting in bucking and surging, decreased engine performance, hesitation, loss of power, premature wear on internal components. The potentially dangerous issues on the “defective design” of the engine’s needle bearings within the rocker arms, the use of sub-standard materials and procedures during manufacture, “defective or miscalibrated” ECM software, and poor quality controls. The Defect causes unsafe driving conditions because the Class Vehicles, that includes 2020 chrysler pacifica, have a significant chance of failing while being driven. Further, even the lesser symptoms of the Defect affect vehicle performance and safety, making it harder for a driver to control the vehicle as it loses power, hesitates, or misfires. the vehicle has only been inspected by the mechanic at the dealership we leased the vehicle from.
Corrective Action:
The issue is the Pentastar V6 engine defect. It has caused engine misfires resulting in bucking and surging, decreased engine performance, hesitation, loss of power, premature wear on internal components. The potentially dangerous issues on the “defective design” of the engine’s needle bearings within the rocker arms, the use of sub-standard materials and procedures during manufacture, “defective or miscalibrated” ECM software, and poor quality controls. The Defect causes unsafe driving conditions because the Class Vehicles, that includes 2020 chrysler pacifica, have a significant chance of failing while being driven. Further, even the lesser symptoms of the Defect affect vehicle performance and safety, making it harder for a driver to control the vehicle as it loses power, hesitates, or misfires. the vehicle has only been inspected by the mechanic at the dealership we leased the vehicle from.
Additional Notes:
The issue is the Pentastar V6 engine defect. It has caused engine misfires resulting in bucking and surging, decreased engine performance, hesitation, loss of power, premature wear on internal components. The potentially dangerous issues on the “defective design” of the engine’s needle bearings within the rocker arms, the use of sub-standard materials and procedures during manufacture, “defective or miscalibrated” ECM software, and poor quality controls. The Defect causes unsafe driving conditions because the Class Vehicles, that includes 2020 chrysler pacifica, have a significant chance of failing while being driven. Further, even the lesser symptoms of the Defect affect vehicle performance and safety, making it harder for a driver to control the vehicle as it loses power, hesitates, or misfires. the vehicle has only been inspected by the mechanic at the dealership we leased the vehicle from.
Mfg Campaign: 11544421
Recall Date: Sep 13, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The issue is the Pentastar V6 engine defect. It has caused engine misfires resulting in bucking and surging, decreased engine performance, hesitation, loss of power, premature wear on internal components. The potentially dangerous issues on the “defective design” of the engine’s needle bearings within the rocker arms, the use of sub-standard materials and procedures during manufacture, “defective or miscalibrated” ECM software, and poor quality controls. The Defect causes unsafe driving conditions because the Class Vehicles, that includes 2020 chrysler pacifica, have a significant chance of failing while being driven. Further, even the lesser symptoms of the Defect affect vehicle performance and safety, making it harder for a driver to control the vehicle as it loses power, hesitates, or misfires. the vehicle has only been inspected by the mechanic at the dealership we leased the vehicle from.
Corrective Action:
The issue is the Pentastar V6 engine defect. It has caused engine misfires resulting in bucking and surging, decreased engine performance, hesitation, loss of power, premature wear on internal components. The potentially dangerous issues on the “defective design” of the engine’s needle bearings within the rocker arms, the use of sub-standard materials and procedures during manufacture, “defective or miscalibrated” ECM software, and poor quality controls. The Defect causes unsafe driving conditions because the Class Vehicles, that includes 2020 chrysler pacifica, have a significant chance of failing while being driven. Further, even the lesser symptoms of the Defect affect vehicle performance and safety, making it harder for a driver to control the vehicle as it loses power, hesitates, or misfires. the vehicle has only been inspected by the mechanic at the dealership we leased the vehicle from.
Additional Notes:
The issue is the Pentastar V6 engine defect. It has caused engine misfires resulting in bucking and surging, decreased engine performance, hesitation, loss of power, premature wear on internal components. The potentially dangerous issues on the “defective design” of the engine’s needle bearings within the rocker arms, the use of sub-standard materials and procedures during manufacture, “defective or miscalibrated” ECM software, and poor quality controls. The Defect causes unsafe driving conditions because the Class Vehicles, that includes 2020 chrysler pacifica, have a significant chance of failing while being driven. Further, even the lesser symptoms of the Defect affect vehicle performance and safety, making it harder for a driver to control the vehicle as it loses power, hesitates, or misfires. the vehicle has only been inspected by the mechanic at the dealership we leased the vehicle from.
Mfg Campaign: 11544421
Recall Date: Sep 13, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The issue is the Pentastar V6 engine defect. It has caused engine misfires resulting in bucking and surging, decreased engine performance, hesitation, loss of power, premature wear on internal components. The potentially dangerous issues on the “defective design” of the engine’s needle bearings within the rocker arms, the use of sub-standard materials and procedures during manufacture, “defective or miscalibrated” ECM software, and poor quality controls. The Defect causes unsafe driving conditions because the Class Vehicles, that includes 2020 chrysler pacifica, have a significant chance of failing while being driven. Further, even the lesser symptoms of the Defect affect vehicle performance and safety, making it harder for a driver to control the vehicle as it loses power, hesitates, or misfires. the vehicle has only been inspected by the mechanic at the dealership we leased the vehicle from.
Corrective Action:
The issue is the Pentastar V6 engine defect. It has caused engine misfires resulting in bucking and surging, decreased engine performance, hesitation, loss of power, premature wear on internal components. The potentially dangerous issues on the “defective design” of the engine’s needle bearings within the rocker arms, the use of sub-standard materials and procedures during manufacture, “defective or miscalibrated” ECM software, and poor quality controls. The Defect causes unsafe driving conditions because the Class Vehicles, that includes 2020 chrysler pacifica, have a significant chance of failing while being driven. Further, even the lesser symptoms of the Defect affect vehicle performance and safety, making it harder for a driver to control the vehicle as it loses power, hesitates, or misfires. the vehicle has only been inspected by the mechanic at the dealership we leased the vehicle from.
Additional Notes:
The issue is the Pentastar V6 engine defect. It has caused engine misfires resulting in bucking and surging, decreased engine performance, hesitation, loss of power, premature wear on internal components. The potentially dangerous issues on the “defective design” of the engine’s needle bearings within the rocker arms, the use of sub-standard materials and procedures during manufacture, “defective or miscalibrated” ECM software, and poor quality controls. The Defect causes unsafe driving conditions because the Class Vehicles, that includes 2020 chrysler pacifica, have a significant chance of failing while being driven. Further, even the lesser symptoms of the Defect affect vehicle performance and safety, making it harder for a driver to control the vehicle as it loses power, hesitates, or misfires. the vehicle has only been inspected by the mechanic at the dealership we leased the vehicle from.
Mfg Campaign: 11544421
Recall Date: Sep 13, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Three times now while driving the car just turns its self off with no warning. One incident was car wouldn’t start after just driving 20 minutes before with no problems. Steering wheel and brake were stuck in place so unplugged the battery and waited a few minutes. Hooked back up started the car with some struggling and the security light stayed on. Second incident was while driving car just turned off with no warning. Was told battery was dead so replaced the battery. Same day after thinking the car was fine we went somewhere and when turning on the car the security light was on again. Drove and the car turned off again while driving. Was able to restart and drive when the car shut off again with no warning. Had the car jumped and had someone check alternater and batteries again and they are all fine. Diagnostics talks about power train and faulty wire when everything checks out fine. Very scary when your family is in the car and not knowing if the person behind you is paying attention so you can get over safely. Taking car to a dealership on 9/11/2023.
Corrective Action:
Three times now while driving the car just turns its self off with no warning. One incident was car wouldn’t start after just driving 20 minutes before with no problems. Steering wheel and brake were stuck in place so unplugged the battery and waited a few minutes. Hooked back up started the car with some struggling and the security light stayed on. Second incident was while driving car just turned off with no warning. Was told battery was dead so replaced the battery. Same day after thinking the car was fine we went somewhere and when turning on the car the security light was on again. Drove and the car turned off again while driving. Was able to restart and drive when the car shut off again with no warning. Had the car jumped and had someone check alternater and batteries again and they are all fine. Diagnostics talks about power train and faulty wire when everything checks out fine. Very scary when your family is in the car and not knowing if the person behind you is paying attention so you can get over safely. Taking car to a dealership on 9/11/2023.
Additional Notes:
Three times now while driving the car just turns its self off with no warning. One incident was car wouldn’t start after just driving 20 minutes before with no problems. Steering wheel and brake were stuck in place so unplugged the battery and waited a few minutes. Hooked back up started the car with some struggling and the security light stayed on. Second incident was while driving car just turned off with no warning. Was told battery was dead so replaced the battery. Same day after thinking the car was fine we went somewhere and when turning on the car the security light was on again. Drove and the car turned off again while driving. Was able to restart and drive when the car shut off again with no warning. Had the car jumped and had someone check alternater and batteries again and they are all fine. Diagnostics talks about power train and faulty wire when everything checks out fine. Very scary when your family is in the car and not knowing if the person behind you is paying attention so you can get over safely. Taking car to a dealership on 9/11/2023.
Mfg Campaign: 11543685
Recall Date: Sep 10, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Three times now while driving the car just turns its self off with no warning. One incident was car wouldn’t start after just driving 20 minutes before with no problems. Steering wheel and brake were stuck in place so unplugged the battery and waited a few minutes. Hooked back up started the car with some struggling and the security light stayed on. Second incident was while driving car just turned off with no warning. Was told battery was dead so replaced the battery. Same day after thinking the car was fine we went somewhere and when turning on the car the security light was on again. Drove and the car turned off again while driving. Was able to restart and drive when the car shut off again with no warning. Had the car jumped and had someone check alternater and batteries again and they are all fine. Diagnostics talks about power train and faulty wire when everything checks out fine. Very scary when your family is in the car and not knowing if the person behind you is paying attention so you can get over safely. Taking car to a dealership on 9/11/2023.
Corrective Action:
Three times now while driving the car just turns its self off with no warning. One incident was car wouldn’t start after just driving 20 minutes before with no problems. Steering wheel and brake were stuck in place so unplugged the battery and waited a few minutes. Hooked back up started the car with some struggling and the security light stayed on. Second incident was while driving car just turned off with no warning. Was told battery was dead so replaced the battery. Same day after thinking the car was fine we went somewhere and when turning on the car the security light was on again. Drove and the car turned off again while driving. Was able to restart and drive when the car shut off again with no warning. Had the car jumped and had someone check alternater and batteries again and they are all fine. Diagnostics talks about power train and faulty wire when everything checks out fine. Very scary when your family is in the car and not knowing if the person behind you is paying attention so you can get over safely. Taking car to a dealership on 9/11/2023.
Additional Notes:
Three times now while driving the car just turns its self off with no warning. One incident was car wouldn’t start after just driving 20 minutes before with no problems. Steering wheel and brake were stuck in place so unplugged the battery and waited a few minutes. Hooked back up started the car with some struggling and the security light stayed on. Second incident was while driving car just turned off with no warning. Was told battery was dead so replaced the battery. Same day after thinking the car was fine we went somewhere and when turning on the car the security light was on again. Drove and the car turned off again while driving. Was able to restart and drive when the car shut off again with no warning. Had the car jumped and had someone check alternater and batteries again and they are all fine. Diagnostics talks about power train and faulty wire when everything checks out fine. Very scary when your family is in the car and not knowing if the person behind you is paying attention so you can get over safely. Taking car to a dealership on 9/11/2023.
Mfg Campaign: 11543685
Recall Date: Sep 10, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Vehicle shut off and locked up while driving. I was leaving my neighborhood and coming to a stop to turn right on to a major road. The vehicle powered down while in motion and the ignition locked. I could not restart it, I could not turn the wheel, I could not put it in neutral. The brake pedal was pushed down and would not release. I had children in the van. I turned hazards on and rolled the windows down but due to the sun shining, other motorists could not seem to see my hazards and we were nearly rear ended. I called 911 for assistance and AAA for a tow. At some point the entire vehicle was non operational and the windows would not roll back up and the hazard lights did not work. Police were there by that time. The vehicle was towed to Larry Miller Dodge where it now sits. I also independently had AAA battery service check the battery and have been told it needs replaced but that the vehicle should not just stop and lock up mid drive. We suspect an issue with the stop/start feature or multiple issues. Date of 8/4/2023. Vehicle has 3 months remaining on original warranty and approx 23k miles.
Corrective Action:
Vehicle shut off and locked up while driving. I was leaving my neighborhood and coming to a stop to turn right on to a major road. The vehicle powered down while in motion and the ignition locked. I could not restart it, I could not turn the wheel, I could not put it in neutral. The brake pedal was pushed down and would not release. I had children in the van. I turned hazards on and rolled the windows down but due to the sun shining, other motorists could not seem to see my hazards and we were nearly rear ended. I called 911 for assistance and AAA for a tow. At some point the entire vehicle was non operational and the windows would not roll back up and the hazard lights did not work. Police were there by that time. The vehicle was towed to Larry Miller Dodge where it now sits. I also independently had AAA battery service check the battery and have been told it needs replaced but that the vehicle should not just stop and lock up mid drive. We suspect an issue with the stop/start feature or multiple issues. Date of 8/4/2023. Vehicle has 3 months remaining on original warranty and approx 23k miles.
Additional Notes:
Vehicle shut off and locked up while driving. I was leaving my neighborhood and coming to a stop to turn right on to a major road. The vehicle powered down while in motion and the ignition locked. I could not restart it, I could not turn the wheel, I could not put it in neutral. The brake pedal was pushed down and would not release. I had children in the van. I turned hazards on and rolled the windows down but due to the sun shining, other motorists could not seem to see my hazards and we were nearly rear ended. I called 911 for assistance and AAA for a tow. At some point the entire vehicle was non operational and the windows would not roll back up and the hazard lights did not work. Police were there by that time. The vehicle was towed to Larry Miller Dodge where it now sits. I also independently had AAA battery service check the battery and have been told it needs replaced but that the vehicle should not just stop and lock up mid drive. We suspect an issue with the stop/start feature or multiple issues. Date of 8/4/2023. Vehicle has 3 months remaining on original warranty and approx 23k miles.
Mfg Campaign: 11536656
Recall Date: Aug 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Vehicle shut off and locked up while driving. I was leaving my neighborhood and coming to a stop to turn right on to a major road. The vehicle powered down while in motion and the ignition locked. I could not restart it, I could not turn the wheel, I could not put it in neutral. The brake pedal was pushed down and would not release. I had children in the van. I turned hazards on and rolled the windows down but due to the sun shining, other motorists could not seem to see my hazards and we were nearly rear ended. I called 911 for assistance and AAA for a tow. At some point the entire vehicle was non operational and the windows would not roll back up and the hazard lights did not work. Police were there by that time. The vehicle was towed to Larry Miller Dodge where it now sits. I also independently had AAA battery service check the battery and have been told it needs replaced but that the vehicle should not just stop and lock up mid drive. We suspect an issue with the stop/start feature or multiple issues. Date of 8/4/2023. Vehicle has 3 months remaining on original warranty and approx 23k miles.
Corrective Action:
Vehicle shut off and locked up while driving. I was leaving my neighborhood and coming to a stop to turn right on to a major road. The vehicle powered down while in motion and the ignition locked. I could not restart it, I could not turn the wheel, I could not put it in neutral. The brake pedal was pushed down and would not release. I had children in the van. I turned hazards on and rolled the windows down but due to the sun shining, other motorists could not seem to see my hazards and we were nearly rear ended. I called 911 for assistance and AAA for a tow. At some point the entire vehicle was non operational and the windows would not roll back up and the hazard lights did not work. Police were there by that time. The vehicle was towed to Larry Miller Dodge where it now sits. I also independently had AAA battery service check the battery and have been told it needs replaced but that the vehicle should not just stop and lock up mid drive. We suspect an issue with the stop/start feature or multiple issues. Date of 8/4/2023. Vehicle has 3 months remaining on original warranty and approx 23k miles.
Additional Notes:
Vehicle shut off and locked up while driving. I was leaving my neighborhood and coming to a stop to turn right on to a major road. The vehicle powered down while in motion and the ignition locked. I could not restart it, I could not turn the wheel, I could not put it in neutral. The brake pedal was pushed down and would not release. I had children in the van. I turned hazards on and rolled the windows down but due to the sun shining, other motorists could not seem to see my hazards and we were nearly rear ended. I called 911 for assistance and AAA for a tow. At some point the entire vehicle was non operational and the windows would not roll back up and the hazard lights did not work. Police were there by that time. The vehicle was towed to Larry Miller Dodge where it now sits. I also independently had AAA battery service check the battery and have been told it needs replaced but that the vehicle should not just stop and lock up mid drive. We suspect an issue with the stop/start feature or multiple issues. Date of 8/4/2023. Vehicle has 3 months remaining on original warranty and approx 23k miles.
Mfg Campaign: 11536656
Recall Date: Aug 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle shut off and locked up while driving. I was leaving my neighborhood and coming to a stop to turn right on to a major road. The vehicle powered down while in motion and the ignition locked. I could not restart it, I could not turn the wheel, I could not put it in neutral. The brake pedal was pushed down and would not release. I had children in the van. I turned hazards on and rolled the windows down but due to the sun shining, other motorists could not seem to see my hazards and we were nearly rear ended. I called 911 for assistance and AAA for a tow. At some point the entire vehicle was non operational and the windows would not roll back up and the hazard lights did not work. Police were there by that time. The vehicle was towed to Larry Miller Dodge where it now sits. I also independently had AAA battery service check the battery and have been told it needs replaced but that the vehicle should not just stop and lock up mid drive. We suspect an issue with the stop/start feature or multiple issues. Date of 8/4/2023. Vehicle has 3 months remaining on original warranty and approx 23k miles.
Corrective Action:
Vehicle shut off and locked up while driving. I was leaving my neighborhood and coming to a stop to turn right on to a major road. The vehicle powered down while in motion and the ignition locked. I could not restart it, I could not turn the wheel, I could not put it in neutral. The brake pedal was pushed down and would not release. I had children in the van. I turned hazards on and rolled the windows down but due to the sun shining, other motorists could not seem to see my hazards and we were nearly rear ended. I called 911 for assistance and AAA for a tow. At some point the entire vehicle was non operational and the windows would not roll back up and the hazard lights did not work. Police were there by that time. The vehicle was towed to Larry Miller Dodge where it now sits. I also independently had AAA battery service check the battery and have been told it needs replaced but that the vehicle should not just stop and lock up mid drive. We suspect an issue with the stop/start feature or multiple issues. Date of 8/4/2023. Vehicle has 3 months remaining on original warranty and approx 23k miles.
Additional Notes:
Vehicle shut off and locked up while driving. I was leaving my neighborhood and coming to a stop to turn right on to a major road. The vehicle powered down while in motion and the ignition locked. I could not restart it, I could not turn the wheel, I could not put it in neutral. The brake pedal was pushed down and would not release. I had children in the van. I turned hazards on and rolled the windows down but due to the sun shining, other motorists could not seem to see my hazards and we were nearly rear ended. I called 911 for assistance and AAA for a tow. At some point the entire vehicle was non operational and the windows would not roll back up and the hazard lights did not work. Police were there by that time. The vehicle was towed to Larry Miller Dodge where it now sits. I also independently had AAA battery service check the battery and have been told it needs replaced but that the vehicle should not just stop and lock up mid drive. We suspect an issue with the stop/start feature or multiple issues. Date of 8/4/2023. Vehicle has 3 months remaining on original warranty and approx 23k miles.
Mfg Campaign: 11536656
Recall Date: Aug 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Power steering will go out, therefore I have no power steering and have to pull over. The power steering light will come on the dash, and the power steering goes out. I did take the van to a Chrysler dealer in Warnes Robins, GA. Got on where with them, they made a list of things they suggested to be done. When ask will that fix the issue with the power steering, they stated could not guarantee that. Felt they were trying to take advantage of the situation. My van is a 2020 Chrysler Pacifica and 3 years old with 41,000. miles on it. The power steering should be the last thing that goes out, the light comes on and the power steering goes out making it hard the drive and steer. On top of all this the van isn't even paid for, still making monthly payments, can't afford 4,500.00 car repaid on top of car payment. Something is wrong with the power steering in 2020 Chrysler Pacifica power steering, like in the prior years.
Corrective Action:
Power steering will go out, therefore I have no power steering and have to pull over. The power steering light will come on the dash, and the power steering goes out. I did take the van to a Chrysler dealer in Warnes Robins, GA. Got on where with them, they made a list of things they suggested to be done. When ask will that fix the issue with the power steering, they stated could not guarantee that. Felt they were trying to take advantage of the situation. My van is a 2020 Chrysler Pacifica and 3 years old with 41,000. miles on it. The power steering should be the last thing that goes out, the light comes on and the power steering goes out making it hard the drive and steer. On top of all this the van isn't even paid for, still making monthly payments, can't afford 4,500.00 car repaid on top of car payment. Something is wrong with the power steering in 2020 Chrysler Pacifica power steering, like in the prior years.
Additional Notes:
Power steering will go out, therefore I have no power steering and have to pull over. The power steering light will come on the dash, and the power steering goes out. I did take the van to a Chrysler dealer in Warnes Robins, GA. Got on where with them, they made a list of things they suggested to be done. When ask will that fix the issue with the power steering, they stated could not guarantee that. Felt they were trying to take advantage of the situation. My van is a 2020 Chrysler Pacifica and 3 years old with 41,000. miles on it. The power steering should be the last thing that goes out, the light comes on and the power steering goes out making it hard the drive and steer. On top of all this the van isn't even paid for, still making monthly payments, can't afford 4,500.00 car repaid on top of car payment. Something is wrong with the power steering in 2020 Chrysler Pacifica power steering, like in the prior years.
Mfg Campaign: 11534207
Recall Date: Jul 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
My 2000 Chrysler Pacifica has only 65,000 miles on it I heard a popping noise when I turned the steering wheel took to Chrysler dealer to have it checked they said my steering box and stabler bars are worn out to fix it $4,100. No way should they be worn out with only 65,000 miles
Corrective Action:
My 2000 Chrysler Pacifica has only 65,000 miles on it I heard a popping noise when I turned the steering wheel took to Chrysler dealer to have it checked they said my steering box and stabler bars are worn out to fix it $4,100. No way should they be worn out with only 65,000 miles
Additional Notes:
My 2000 Chrysler Pacifica has only 65,000 miles on it I heard a popping noise when I turned the steering wheel took to Chrysler dealer to have it checked they said my steering box and stabler bars are worn out to fix it $4,100. No way should they be worn out with only 65,000 miles
Mfg Campaign: 11526270
Recall Date: Jun 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When pulling up to a stop light the car shuttered and shifted into park and engaged the parking brake with no warning. Then it said safe hold temporarily disabled as well as the auto start stop light on the dash came on
Corrective Action:
When pulling up to a stop light the car shuttered and shifted into park and engaged the parking brake with no warning. Then it said safe hold temporarily disabled as well as the auto start stop light on the dash came on
Additional Notes:
When pulling up to a stop light the car shuttered and shifted into park and engaged the parking brake with no warning. Then it said safe hold temporarily disabled as well as the auto start stop light on the dash came on
Mfg Campaign: 11525572
Recall Date: Jun 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
When pulling up to a stop light the car shuttered and shifted into park and engaged the parking brake with no warning. Then it said safe hold temporarily disabled as well as the auto start stop light on the dash came on
Corrective Action:
When pulling up to a stop light the car shuttered and shifted into park and engaged the parking brake with no warning. Then it said safe hold temporarily disabled as well as the auto start stop light on the dash came on
Additional Notes:
When pulling up to a stop light the car shuttered and shifted into park and engaged the parking brake with no warning. Then it said safe hold temporarily disabled as well as the auto start stop light on the dash came on
Mfg Campaign: 11525572
Recall Date: Jun 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
While driving at highway speeds a warning flashed on the dashboard "Stop Safely Vehicle Will Shut Off Soon". I was able to coast to safe stop off the highway and drive slowly on battery powered acceleration for a few miles until the vehicle completely died. The gas engine did not engage during this period. I shut the engine off with emergency lights on while on a two lane road. After restarting the engine, I drove for about 30 seconds before it completely failed again, and pulled off in a residential area. I waited about 5 minutes before restarting the engine and attempted to drive the vehicle again. The gas engine did not engage and the same warnings were displayed as we attempted to reach a charging station to get to safe place to stop. The vehicle lost all power again after about 20 seconds and we pulled over. I waiting about 10 minutes until restarting the vehicle and the gas engine engaged. We were able to drive the vehicle to a safe location to park and unload 2 kids and an infant. My family was absolutely at risk during this incident. I'm bringing the vehicle to a dealership immediately and considering a complete replacement. This is unacceptable. A family should not have to fear for their lives while driving a American made vehicle on American roads.
Corrective Action:
While driving at highway speeds a warning flashed on the dashboard "Stop Safely Vehicle Will Shut Off Soon". I was able to coast to safe stop off the highway and drive slowly on battery powered acceleration for a few miles until the vehicle completely died. The gas engine did not engage during this period. I shut the engine off with emergency lights on while on a two lane road. After restarting the engine, I drove for about 30 seconds before it completely failed again, and pulled off in a residential area. I waited about 5 minutes before restarting the engine and attempted to drive the vehicle again. The gas engine did not engage and the same warnings were displayed as we attempted to reach a charging station to get to safe place to stop. The vehicle lost all power again after about 20 seconds and we pulled over. I waiting about 10 minutes until restarting the vehicle and the gas engine engaged. We were able to drive the vehicle to a safe location to park and unload 2 kids and an infant. My family was absolutely at risk during this incident. I'm bringing the vehicle to a dealership immediately and considering a complete replacement. This is unacceptable. A family should not have to fear for their lives while driving a American made vehicle on American roads.
Additional Notes:
While driving at highway speeds a warning flashed on the dashboard "Stop Safely Vehicle Will Shut Off Soon". I was able to coast to safe stop off the highway and drive slowly on battery powered acceleration for a few miles until the vehicle completely died. The gas engine did not engage during this period. I shut the engine off with emergency lights on while on a two lane road. After restarting the engine, I drove for about 30 seconds before it completely failed again, and pulled off in a residential area. I waited about 5 minutes before restarting the engine and attempted to drive the vehicle again. The gas engine did not engage and the same warnings were displayed as we attempted to reach a charging station to get to safe place to stop. The vehicle lost all power again after about 20 seconds and we pulled over. I waiting about 10 minutes until restarting the vehicle and the gas engine engaged. We were able to drive the vehicle to a safe location to park and unload 2 kids and an infant. My family was absolutely at risk during this incident. I'm bringing the vehicle to a dealership immediately and considering a complete replacement. This is unacceptable. A family should not have to fear for their lives while driving a American made vehicle on American roads.
Mfg Campaign: 11524349
Recall Date: May 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While driving at highway speeds a warning flashed on the dashboard "Stop Safely Vehicle Will Shut Off Soon". I was able to coast to safe stop off the highway and drive slowly on battery powered acceleration for a few miles until the vehicle completely died. The gas engine did not engage during this period. I shut the engine off with emergency lights on while on a two lane road. After restarting the engine, I drove for about 30 seconds before it completely failed again, and pulled off in a residential area. I waited about 5 minutes before restarting the engine and attempted to drive the vehicle again. The gas engine did not engage and the same warnings were displayed as we attempted to reach a charging station to get to safe place to stop. The vehicle lost all power again after about 20 seconds and we pulled over. I waiting about 10 minutes until restarting the vehicle and the gas engine engaged. We were able to drive the vehicle to a safe location to park and unload 2 kids and an infant. My family was absolutely at risk during this incident. I'm bringing the vehicle to a dealership immediately and considering a complete replacement. This is unacceptable. A family should not have to fear for their lives while driving a American made vehicle on American roads.
Corrective Action:
While driving at highway speeds a warning flashed on the dashboard "Stop Safely Vehicle Will Shut Off Soon". I was able to coast to safe stop off the highway and drive slowly on battery powered acceleration for a few miles until the vehicle completely died. The gas engine did not engage during this period. I shut the engine off with emergency lights on while on a two lane road. After restarting the engine, I drove for about 30 seconds before it completely failed again, and pulled off in a residential area. I waited about 5 minutes before restarting the engine and attempted to drive the vehicle again. The gas engine did not engage and the same warnings were displayed as we attempted to reach a charging station to get to safe place to stop. The vehicle lost all power again after about 20 seconds and we pulled over. I waiting about 10 minutes until restarting the vehicle and the gas engine engaged. We were able to drive the vehicle to a safe location to park and unload 2 kids and an infant. My family was absolutely at risk during this incident. I'm bringing the vehicle to a dealership immediately and considering a complete replacement. This is unacceptable. A family should not have to fear for their lives while driving a American made vehicle on American roads.
Additional Notes:
While driving at highway speeds a warning flashed on the dashboard "Stop Safely Vehicle Will Shut Off Soon". I was able to coast to safe stop off the highway and drive slowly on battery powered acceleration for a few miles until the vehicle completely died. The gas engine did not engage during this period. I shut the engine off with emergency lights on while on a two lane road. After restarting the engine, I drove for about 30 seconds before it completely failed again, and pulled off in a residential area. I waited about 5 minutes before restarting the engine and attempted to drive the vehicle again. The gas engine did not engage and the same warnings were displayed as we attempted to reach a charging station to get to safe place to stop. The vehicle lost all power again after about 20 seconds and we pulled over. I waiting about 10 minutes until restarting the vehicle and the gas engine engaged. We were able to drive the vehicle to a safe location to park and unload 2 kids and an infant. My family was absolutely at risk during this incident. I'm bringing the vehicle to a dealership immediately and considering a complete replacement. This is unacceptable. A family should not have to fear for their lives while driving a American made vehicle on American roads.
Mfg Campaign: 11524349
Recall Date: May 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
While driving at highway speeds a warning flashed on the dashboard "Stop Safely Vehicle Will Shut Off Soon". I was able to coast to safe stop off the highway and drive slowly on battery powered acceleration for a few miles until the vehicle completely died. The gas engine did not engage during this period. I shut the engine off with emergency lights on while on a two lane road. After restarting the engine, I drove for about 30 seconds before it completely failed again, and pulled off in a residential area. I waited about 5 minutes before restarting the engine and attempted to drive the vehicle again. The gas engine did not engage and the same warnings were displayed as we attempted to reach a charging station to get to safe place to stop. The vehicle lost all power again after about 20 seconds and we pulled over. I waiting about 10 minutes until restarting the vehicle and the gas engine engaged. We were able to drive the vehicle to a safe location to park and unload 2 kids and an infant. My family was absolutely at risk during this incident. I'm bringing the vehicle to a dealership immediately and considering a complete replacement. This is unacceptable. A family should not have to fear for their lives while driving a American made vehicle on American roads.
Corrective Action:
While driving at highway speeds a warning flashed on the dashboard "Stop Safely Vehicle Will Shut Off Soon". I was able to coast to safe stop off the highway and drive slowly on battery powered acceleration for a few miles until the vehicle completely died. The gas engine did not engage during this period. I shut the engine off with emergency lights on while on a two lane road. After restarting the engine, I drove for about 30 seconds before it completely failed again, and pulled off in a residential area. I waited about 5 minutes before restarting the engine and attempted to drive the vehicle again. The gas engine did not engage and the same warnings were displayed as we attempted to reach a charging station to get to safe place to stop. The vehicle lost all power again after about 20 seconds and we pulled over. I waiting about 10 minutes until restarting the vehicle and the gas engine engaged. We were able to drive the vehicle to a safe location to park and unload 2 kids and an infant. My family was absolutely at risk during this incident. I'm bringing the vehicle to a dealership immediately and considering a complete replacement. This is unacceptable. A family should not have to fear for their lives while driving a American made vehicle on American roads.
Additional Notes:
While driving at highway speeds a warning flashed on the dashboard "Stop Safely Vehicle Will Shut Off Soon". I was able to coast to safe stop off the highway and drive slowly on battery powered acceleration for a few miles until the vehicle completely died. The gas engine did not engage during this period. I shut the engine off with emergency lights on while on a two lane road. After restarting the engine, I drove for about 30 seconds before it completely failed again, and pulled off in a residential area. I waited about 5 minutes before restarting the engine and attempted to drive the vehicle again. The gas engine did not engage and the same warnings were displayed as we attempted to reach a charging station to get to safe place to stop. The vehicle lost all power again after about 20 seconds and we pulled over. I waiting about 10 minutes until restarting the vehicle and the gas engine engaged. We were able to drive the vehicle to a safe location to park and unload 2 kids and an infant. My family was absolutely at risk during this incident. I'm bringing the vehicle to a dealership immediately and considering a complete replacement. This is unacceptable. A family should not have to fear for their lives while driving a American made vehicle on American roads.
Mfg Campaign: 11524349
Recall Date: May 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I own a 2020 Chrysler Pacifica limited. This happened on04/15/2023 when I was sitting at a traffic light, an alarm went off. The message came up that read “Auto/start stop not available”, “Hood latch open”, “parking brake went on automatically vehicle went from drive into Park on its own”, the emergency brake came on and a warning light came on. I had to turn off the car and restart it. The main and auxiliary battery was replaced on November 2022 .The similar issue also happened on 04/07/2023.
Corrective Action:
I own a 2020 Chrysler Pacifica limited. This happened on04/15/2023 when I was sitting at a traffic light, an alarm went off. The message came up that read “Auto/start stop not available”, “Hood latch open”, “parking brake went on automatically vehicle went from drive into Park on its own”, the emergency brake came on and a warning light came on. I had to turn off the car and restart it. The main and auxiliary battery was replaced on November 2022 .The similar issue also happened on 04/07/2023.
Additional Notes:
I own a 2020 Chrysler Pacifica limited. This happened on04/15/2023 when I was sitting at a traffic light, an alarm went off. The message came up that read “Auto/start stop not available”, “Hood latch open”, “parking brake went on automatically vehicle went from drive into Park on its own”, the emergency brake came on and a warning light came on. I had to turn off the car and restart it. The main and auxiliary battery was replaced on November 2022 .The similar issue also happened on 04/07/2023.
Mfg Campaign: 11517272
Recall Date: Apr 16, 2023
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