Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: A8B
Recall Date: Oct 24, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Pacifica and 2021 Voyager vehicles. The second-row seat-to-floor mounting latch may bind and stick open, preventing the seat from properly securing to the floor. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z22
Recall Date: Mar 24, 2022
Consumer Complaints
583 ComplaintsChrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2021 Chrysler Pacifica. The contact stated while reversing, the rearview camera image was intermittently frozen. The contact stated that the failure had progressively worsened, and the rearview camera image was blue, black, green, or red while reversing. The manufacturer was notified of the failure and informed the contact that the VIN was included in NHTSA Campaign Number: 24V436000 (Back Over Prevention). The vehicle was taken to the dealer, where the recall repair was performed; however, the failure recurred. The vehicle was taken back to the dealer, where it was repaired under the recall for a second time; however, the failure persisted. The vehicle was taken back to the dealer, where it was determined that the infotainment system needed to be replaced, but at the contact's expense. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 75,000.
Corrective Action:
The contact owns a 2021 Chrysler Pacifica. The contact stated while reversing, the rearview camera image was intermittently frozen. The contact stated that the failure had progressively worsened, and the rearview camera image was blue, black, green, or red while reversing. The manufacturer was notified of the failure and informed the contact that the VIN was included in NHTSA Campaign Number: 24V436000 (Back Over Prevention). The vehicle was taken to the dealer, where the recall repair was performed; however, the failure recurred. The vehicle was taken back to the dealer, where it was repaired under the recall for a second time; however, the failure persisted. The vehicle was taken back to the dealer, where it was determined that the infotainment system needed to be replaced, but at the contact's expense. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 75,000.
Additional Notes:
The contact owns a 2021 Chrysler Pacifica. The contact stated while reversing, the rearview camera image was intermittently frozen. The contact stated that the failure had progressively worsened, and the rearview camera image was blue, black, green, or red while reversing. The manufacturer was notified of the failure and informed the contact that the VIN was included in NHTSA Campaign Number: 24V436000 (Back Over Prevention). The vehicle was taken to the dealer, where the recall repair was performed; however, the failure recurred. The vehicle was taken back to the dealer, where it was repaired under the recall for a second time; however, the failure persisted. The vehicle was taken back to the dealer, where it was determined that the infotainment system needed to be replaced, but at the contact's expense. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 75,000.
Mfg Campaign: 11668640
Recall Date: Jun 23, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving 70MPH on the expressway the dash randomly sent a message saying “Pull over vehicle shutting off” and then it put itself into limp mode. Thankfully we were able to coast to the small shoulder and put on our hazards. This happened at 2am with 4 kids in the car. Nothing in the car would work, it wouldn’t turn on, shift, nothing. We had to sit on the side of the expressway for hours waiting for a tow. While waiting it had the check engine light on, limp mode light, and messages to service hybrid system & plug in battery for reconditioning. It is waiting to be serviced, but there is a very limited amount of techs that will service it due to being a hybrid.
Corrective Action:
While driving 70MPH on the expressway the dash randomly sent a message saying “Pull over vehicle shutting off” and then it put itself into limp mode. Thankfully we were able to coast to the small shoulder and put on our hazards. This happened at 2am with 4 kids in the car. Nothing in the car would work, it wouldn’t turn on, shift, nothing. We had to sit on the side of the expressway for hours waiting for a tow. While waiting it had the check engine light on, limp mode light, and messages to service hybrid system & plug in battery for reconditioning. It is waiting to be serviced, but there is a very limited amount of techs that will service it due to being a hybrid.
Additional Notes:
While driving 70MPH on the expressway the dash randomly sent a message saying “Pull over vehicle shutting off” and then it put itself into limp mode. Thankfully we were able to coast to the small shoulder and put on our hazards. This happened at 2am with 4 kids in the car. Nothing in the car would work, it wouldn’t turn on, shift, nothing. We had to sit on the side of the expressway for hours waiting for a tow. While waiting it had the check engine light on, limp mode light, and messages to service hybrid system & plug in battery for reconditioning. It is waiting to be serviced, but there is a very limited amount of techs that will service it due to being a hybrid.
Mfg Campaign: 11665527
Recall Date: Jun 7, 2025
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While driving 70MPH on the expressway the dash randomly sent a message saying “Pull over vehicle shutting off” and then it put itself into limp mode. Thankfully we were able to coast to the small shoulder and put on our hazards. This happened at 2am with 4 kids in the car. Nothing in the car would work, it wouldn’t turn on, shift, nothing. We had to sit on the side of the expressway for hours waiting for a tow. While waiting it had the check engine light on, limp mode light, and messages to service hybrid system & plug in battery for reconditioning. It is waiting to be serviced, but there is a very limited amount of techs that will service it due to being a hybrid.
Corrective Action:
While driving 70MPH on the expressway the dash randomly sent a message saying “Pull over vehicle shutting off” and then it put itself into limp mode. Thankfully we were able to coast to the small shoulder and put on our hazards. This happened at 2am with 4 kids in the car. Nothing in the car would work, it wouldn’t turn on, shift, nothing. We had to sit on the side of the expressway for hours waiting for a tow. While waiting it had the check engine light on, limp mode light, and messages to service hybrid system & plug in battery for reconditioning. It is waiting to be serviced, but there is a very limited amount of techs that will service it due to being a hybrid.
Additional Notes:
While driving 70MPH on the expressway the dash randomly sent a message saying “Pull over vehicle shutting off” and then it put itself into limp mode. Thankfully we were able to coast to the small shoulder and put on our hazards. This happened at 2am with 4 kids in the car. Nothing in the car would work, it wouldn’t turn on, shift, nothing. We had to sit on the side of the expressway for hours waiting for a tow. While waiting it had the check engine light on, limp mode light, and messages to service hybrid system & plug in battery for reconditioning. It is waiting to be serviced, but there is a very limited amount of techs that will service it due to being a hybrid.
Mfg Campaign: 11665527
Recall Date: Jun 7, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
While driving 70MPH on the expressway the dash randomly sent a message saying “Pull over vehicle shutting off” and then it put itself into limp mode. Thankfully we were able to coast to the small shoulder and put on our hazards. This happened at 2am with 4 kids in the car. Nothing in the car would work, it wouldn’t turn on, shift, nothing. We had to sit on the side of the expressway for hours waiting for a tow. While waiting it had the check engine light on, limp mode light, and messages to service hybrid system & plug in battery for reconditioning. It is waiting to be serviced, but there is a very limited amount of techs that will service it due to being a hybrid.
Corrective Action:
While driving 70MPH on the expressway the dash randomly sent a message saying “Pull over vehicle shutting off” and then it put itself into limp mode. Thankfully we were able to coast to the small shoulder and put on our hazards. This happened at 2am with 4 kids in the car. Nothing in the car would work, it wouldn’t turn on, shift, nothing. We had to sit on the side of the expressway for hours waiting for a tow. While waiting it had the check engine light on, limp mode light, and messages to service hybrid system & plug in battery for reconditioning. It is waiting to be serviced, but there is a very limited amount of techs that will service it due to being a hybrid.
Additional Notes:
While driving 70MPH on the expressway the dash randomly sent a message saying “Pull over vehicle shutting off” and then it put itself into limp mode. Thankfully we were able to coast to the small shoulder and put on our hazards. This happened at 2am with 4 kids in the car. Nothing in the car would work, it wouldn’t turn on, shift, nothing. We had to sit on the side of the expressway for hours waiting for a tow. While waiting it had the check engine light on, limp mode light, and messages to service hybrid system & plug in battery for reconditioning. It is waiting to be serviced, but there is a very limited amount of techs that will service it due to being a hybrid.
Mfg Campaign: 11665527
Recall Date: Jun 7, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Symptoms exactly as described in Safety Recall 03A / NHTSA 23V-010. Warning came onto dash with very little time to get to side of road from highway driving before engine fully shut down. Picture of dash after warning attached. Extremely dangerous situation, particularly for a known issue as described in the recall and NHTSA notices above. Currently vehicle is at dealer pending confirmation / diagnostics.
Corrective Action:
Symptoms exactly as described in Safety Recall 03A / NHTSA 23V-010. Warning came onto dash with very little time to get to side of road from highway driving before engine fully shut down. Picture of dash after warning attached. Extremely dangerous situation, particularly for a known issue as described in the recall and NHTSA notices above. Currently vehicle is at dealer pending confirmation / diagnostics.
Additional Notes:
Symptoms exactly as described in Safety Recall 03A / NHTSA 23V-010. Warning came onto dash with very little time to get to side of road from highway driving before engine fully shut down. Picture of dash after warning attached. Extremely dangerous situation, particularly for a known issue as described in the recall and NHTSA notices above. Currently vehicle is at dealer pending confirmation / diagnostics.
Mfg Campaign: 11660695
Recall Date: May 13, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Symptoms exactly as described in Safety Recall 03A / NHTSA 23V-010. Warning came onto dash with very little time to get to side of road from highway driving before engine fully shut down. Picture of dash after warning attached. Extremely dangerous situation, particularly for a known issue as described in the recall and NHTSA notices above. Currently vehicle is at dealer pending confirmation / diagnostics.
Corrective Action:
Symptoms exactly as described in Safety Recall 03A / NHTSA 23V-010. Warning came onto dash with very little time to get to side of road from highway driving before engine fully shut down. Picture of dash after warning attached. Extremely dangerous situation, particularly for a known issue as described in the recall and NHTSA notices above. Currently vehicle is at dealer pending confirmation / diagnostics.
Additional Notes:
Symptoms exactly as described in Safety Recall 03A / NHTSA 23V-010. Warning came onto dash with very little time to get to side of road from highway driving before engine fully shut down. Picture of dash after warning attached. Extremely dangerous situation, particularly for a known issue as described in the recall and NHTSA notices above. Currently vehicle is at dealer pending confirmation / diagnostics.
Mfg Campaign: 11660695
Recall Date: May 13, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The emergency brake came on while I was driving
Corrective Action:
The emergency brake came on while I was driving
Additional Notes:
The emergency brake came on while I was driving
Mfg Campaign: 11660312
Recall Date: May 12, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The emergency brake came on while I was driving
Corrective Action:
The emergency brake came on while I was driving
Additional Notes:
The emergency brake came on while I was driving
Mfg Campaign: 11660312
Recall Date: May 12, 2025
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
The emergency brake came on while I was driving
Corrective Action:
The emergency brake came on while I was driving
Additional Notes:
The emergency brake came on while I was driving
Mfg Campaign: 11660312
Recall Date: May 12, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2021 Chrysler Pacifica. The contact stated that while driving at various speeds, the vehicle hesitated while accelerating with the accelerator pedal depressed. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined that the rocker arm, lifters, and the right intake camshaft needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was not made aware of the failure. The failure mileage was approximately 101,000.
Corrective Action:
The contact owns a 2021 Chrysler Pacifica. The contact stated that while driving at various speeds, the vehicle hesitated while accelerating with the accelerator pedal depressed. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined that the rocker arm, lifters, and the right intake camshaft needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was not made aware of the failure. The failure mileage was approximately 101,000.
Additional Notes:
The contact owns a 2021 Chrysler Pacifica. The contact stated that while driving at various speeds, the vehicle hesitated while accelerating with the accelerator pedal depressed. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined that the rocker arm, lifters, and the right intake camshaft needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was not made aware of the failure. The failure mileage was approximately 101,000.
Mfg Campaign: 11660486
Recall Date: May 12, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
On three separate days, 2021 Pacifica lost power at 70 mph. After second incident transmission was replaced. The third loss of power occurred after the new transmission was installed. All of these incidents occurred on freeways with heavy semi-truck traffic.
Corrective Action:
On three separate days, 2021 Pacifica lost power at 70 mph. After second incident transmission was replaced. The third loss of power occurred after the new transmission was installed. All of these incidents occurred on freeways with heavy semi-truck traffic.
Additional Notes:
On three separate days, 2021 Pacifica lost power at 70 mph. After second incident transmission was replaced. The third loss of power occurred after the new transmission was installed. All of these incidents occurred on freeways with heavy semi-truck traffic.
Mfg Campaign: 11659894
Recall Date: May 9, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On three separate days, 2021 Pacifica lost power at 70 mph. After second incident transmission was replaced. The third loss of power occurred after the new transmission was installed. All of these incidents occurred on freeways with heavy semi-truck traffic.
Corrective Action:
On three separate days, 2021 Pacifica lost power at 70 mph. After second incident transmission was replaced. The third loss of power occurred after the new transmission was installed. All of these incidents occurred on freeways with heavy semi-truck traffic.
Additional Notes:
On three separate days, 2021 Pacifica lost power at 70 mph. After second incident transmission was replaced. The third loss of power occurred after the new transmission was installed. All of these incidents occurred on freeways with heavy semi-truck traffic.
Mfg Campaign: 11659894
Recall Date: May 9, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My car has the 03A recall, and had the software update in March 2024. In Summer 2024, I got the red turtle, "Stop, pull over. your car is going to stop" warning, my car stopped moving, etc. I was able to get it restarted and CEL came on and has been on ever since. I took it in for the open recalls (66B), and state inspection, as well as the liftgate recall that was performed by the dealership but the liftgate has never worked since then. They stated that all the recalls except 66B were completed and when I asked why I had gotten the STOP NOW message after the software "fix" was done, they had no answer. I provided them with research stating that Chrysler had issued an unlimited lifetime warranty for these transmissions, since that is where the short is located that is causing the cars to stop. They have insisted since then that the transmission isn't the problem; that my hybrid battery is the problem. I have had no issues that would indicate the battery is the problem, but plenty to indicate the transmission is the problem. My car's been in the shop since March 17, and it is April 27. The new battery was supposed to be in on April 10, but there is still no ETA. I have a STAR case and a case open with Customer Cares, who has been absolutely no help in getting this problem actually fixed. Despite my providing the dealership and Customer Cares the necessary information stating that the new transmission is the only repair that will stop the car from stopping randomly, endangering myself and my family and other people on the roads, they continue to encourage me to "trust the engineers" and let them replace the battery. They are REFUSING to fix the issue, and I will not drive that car until it's properly fixed. This transmission issue is creating death traps and there is a known fix that even Chrysler has acknowledged by issuing lifetime warranties on the transmissions affected by this recall, yet the dealership and Chrysler Cares refuses to perform the fix for it.
Corrective Action:
My car has the 03A recall, and had the software update in March 2024. In Summer 2024, I got the red turtle, "Stop, pull over. your car is going to stop" warning, my car stopped moving, etc. I was able to get it restarted and CEL came on and has been on ever since. I took it in for the open recalls (66B), and state inspection, as well as the liftgate recall that was performed by the dealership but the liftgate has never worked since then. They stated that all the recalls except 66B were completed and when I asked why I had gotten the STOP NOW message after the software "fix" was done, they had no answer. I provided them with research stating that Chrysler had issued an unlimited lifetime warranty for these transmissions, since that is where the short is located that is causing the cars to stop. They have insisted since then that the transmission isn't the problem; that my hybrid battery is the problem. I have had no issues that would indicate the battery is the problem, but plenty to indicate the transmission is the problem. My car's been in the shop since March 17, and it is April 27. The new battery was supposed to be in on April 10, but there is still no ETA. I have a STAR case and a case open with Customer Cares, who has been absolutely no help in getting this problem actually fixed. Despite my providing the dealership and Customer Cares the necessary information stating that the new transmission is the only repair that will stop the car from stopping randomly, endangering myself and my family and other people on the roads, they continue to encourage me to "trust the engineers" and let them replace the battery. They are REFUSING to fix the issue, and I will not drive that car until it's properly fixed. This transmission issue is creating death traps and there is a known fix that even Chrysler has acknowledged by issuing lifetime warranties on the transmissions affected by this recall, yet the dealership and Chrysler Cares refuses to perform the fix for it.
Additional Notes:
My car has the 03A recall, and had the software update in March 2024. In Summer 2024, I got the red turtle, "Stop, pull over. your car is going to stop" warning, my car stopped moving, etc. I was able to get it restarted and CEL came on and has been on ever since. I took it in for the open recalls (66B), and state inspection, as well as the liftgate recall that was performed by the dealership but the liftgate has never worked since then. They stated that all the recalls except 66B were completed and when I asked why I had gotten the STOP NOW message after the software "fix" was done, they had no answer. I provided them with research stating that Chrysler had issued an unlimited lifetime warranty for these transmissions, since that is where the short is located that is causing the cars to stop. They have insisted since then that the transmission isn't the problem; that my hybrid battery is the problem. I have had no issues that would indicate the battery is the problem, but plenty to indicate the transmission is the problem. My car's been in the shop since March 17, and it is April 27. The new battery was supposed to be in on April 10, but there is still no ETA. I have a STAR case and a case open with Customer Cares, who has been absolutely no help in getting this problem actually fixed. Despite my providing the dealership and Customer Cares the necessary information stating that the new transmission is the only repair that will stop the car from stopping randomly, endangering myself and my family and other people on the roads, they continue to encourage me to "trust the engineers" and let them replace the battery. They are REFUSING to fix the issue, and I will not drive that car until it's properly fixed. This transmission issue is creating death traps and there is a known fix that even Chrysler has acknowledged by issuing lifetime warranties on the transmissions affected by this recall, yet the dealership and Chrysler Cares refuses to perform the fix for it.
Mfg Campaign: 11657097
Recall Date: Apr 27, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My car has the 03A recall, and had the software update in March 2024. In Summer 2024, I got the red turtle, "Stop, pull over. your car is going to stop" warning, my car stopped moving, etc. I was able to get it restarted and CEL came on and has been on ever since. I took it in for the open recalls (66B), and state inspection, as well as the liftgate recall that was performed by the dealership but the liftgate has never worked since then. They stated that all the recalls except 66B were completed and when I asked why I had gotten the STOP NOW message after the software "fix" was done, they had no answer. I provided them with research stating that Chrysler had issued an unlimited lifetime warranty for these transmissions, since that is where the short is located that is causing the cars to stop. They have insisted since then that the transmission isn't the problem; that my hybrid battery is the problem. I have had no issues that would indicate the battery is the problem, but plenty to indicate the transmission is the problem. My car's been in the shop since March 17, and it is April 27. The new battery was supposed to be in on April 10, but there is still no ETA. I have a STAR case and a case open with Customer Cares, who has been absolutely no help in getting this problem actually fixed. Despite my providing the dealership and Customer Cares the necessary information stating that the new transmission is the only repair that will stop the car from stopping randomly, endangering myself and my family and other people on the roads, they continue to encourage me to "trust the engineers" and let them replace the battery. They are REFUSING to fix the issue, and I will not drive that car until it's properly fixed. This transmission issue is creating death traps and there is a known fix that even Chrysler has acknowledged by issuing lifetime warranties on the transmissions affected by this recall, yet the dealership and Chrysler Cares refuses to perform the fix for it.
Corrective Action:
My car has the 03A recall, and had the software update in March 2024. In Summer 2024, I got the red turtle, "Stop, pull over. your car is going to stop" warning, my car stopped moving, etc. I was able to get it restarted and CEL came on and has been on ever since. I took it in for the open recalls (66B), and state inspection, as well as the liftgate recall that was performed by the dealership but the liftgate has never worked since then. They stated that all the recalls except 66B were completed and when I asked why I had gotten the STOP NOW message after the software "fix" was done, they had no answer. I provided them with research stating that Chrysler had issued an unlimited lifetime warranty for these transmissions, since that is where the short is located that is causing the cars to stop. They have insisted since then that the transmission isn't the problem; that my hybrid battery is the problem. I have had no issues that would indicate the battery is the problem, but plenty to indicate the transmission is the problem. My car's been in the shop since March 17, and it is April 27. The new battery was supposed to be in on April 10, but there is still no ETA. I have a STAR case and a case open with Customer Cares, who has been absolutely no help in getting this problem actually fixed. Despite my providing the dealership and Customer Cares the necessary information stating that the new transmission is the only repair that will stop the car from stopping randomly, endangering myself and my family and other people on the roads, they continue to encourage me to "trust the engineers" and let them replace the battery. They are REFUSING to fix the issue, and I will not drive that car until it's properly fixed. This transmission issue is creating death traps and there is a known fix that even Chrysler has acknowledged by issuing lifetime warranties on the transmissions affected by this recall, yet the dealership and Chrysler Cares refuses to perform the fix for it.
Additional Notes:
My car has the 03A recall, and had the software update in March 2024. In Summer 2024, I got the red turtle, "Stop, pull over. your car is going to stop" warning, my car stopped moving, etc. I was able to get it restarted and CEL came on and has been on ever since. I took it in for the open recalls (66B), and state inspection, as well as the liftgate recall that was performed by the dealership but the liftgate has never worked since then. They stated that all the recalls except 66B were completed and when I asked why I had gotten the STOP NOW message after the software "fix" was done, they had no answer. I provided them with research stating that Chrysler had issued an unlimited lifetime warranty for these transmissions, since that is where the short is located that is causing the cars to stop. They have insisted since then that the transmission isn't the problem; that my hybrid battery is the problem. I have had no issues that would indicate the battery is the problem, but plenty to indicate the transmission is the problem. My car's been in the shop since March 17, and it is April 27. The new battery was supposed to be in on April 10, but there is still no ETA. I have a STAR case and a case open with Customer Cares, who has been absolutely no help in getting this problem actually fixed. Despite my providing the dealership and Customer Cares the necessary information stating that the new transmission is the only repair that will stop the car from stopping randomly, endangering myself and my family and other people on the roads, they continue to encourage me to "trust the engineers" and let them replace the battery. They are REFUSING to fix the issue, and I will not drive that car until it's properly fixed. This transmission issue is creating death traps and there is a known fix that even Chrysler has acknowledged by issuing lifetime warranties on the transmissions affected by this recall, yet the dealership and Chrysler Cares refuses to perform the fix for it.
Mfg Campaign: 11657097
Recall Date: Apr 27, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Driving on freeway at 70 mph clear conditions 65degree weather. Warning light said to stop safely engine would shut down soon. Pulled over safely, waited, restarted. Drove another 10 miles, same error message, car lost power.
Corrective Action:
Driving on freeway at 70 mph clear conditions 65degree weather. Warning light said to stop safely engine would shut down soon. Pulled over safely, waited, restarted. Drove another 10 miles, same error message, car lost power.
Additional Notes:
Driving on freeway at 70 mph clear conditions 65degree weather. Warning light said to stop safely engine would shut down soon. Pulled over safely, waited, restarted. Drove another 10 miles, same error message, car lost power.
Mfg Campaign: 11655461
Recall Date: Apr 18, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Driving on freeway at 70 mph clear conditions 65degree weather. Warning light said to stop safely engine would shut down soon. Pulled over safely, waited, restarted. Drove another 10 miles, same error message, car lost power.
Corrective Action:
Driving on freeway at 70 mph clear conditions 65degree weather. Warning light said to stop safely engine would shut down soon. Pulled over safely, waited, restarted. Drove another 10 miles, same error message, car lost power.
Additional Notes:
Driving on freeway at 70 mph clear conditions 65degree weather. Warning light said to stop safely engine would shut down soon. Pulled over safely, waited, restarted. Drove another 10 miles, same error message, car lost power.
Mfg Campaign: 11655461
Recall Date: Apr 18, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Driving on freeway at 70 mph clear conditions 65degree weather. Warning light said to stop safely engine would shut down soon. Pulled over safely, waited, restarted. Drove another 10 miles, same error message, car lost power.
Corrective Action:
Driving on freeway at 70 mph clear conditions 65degree weather. Warning light said to stop safely engine would shut down soon. Pulled over safely, waited, restarted. Drove another 10 miles, same error message, car lost power.
Additional Notes:
Driving on freeway at 70 mph clear conditions 65degree weather. Warning light said to stop safely engine would shut down soon. Pulled over safely, waited, restarted. Drove another 10 miles, same error message, car lost power.
Mfg Campaign: 11655461
Recall Date: Apr 18, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
We noticed our van having issues getting stuck in gear and then jerking to get out of the gear. After doing further research it seems to be a common issue in 2021 Pacifica vans. The next issue is electrical. Our van rear door opens if we are too close to it with the keys and now the sliding door will not open. They just fixed a recall regarding the entertainment system and back up camera. The entertainment system is still having issues. When we start the car up the system will reboot itself.
Corrective Action:
We noticed our van having issues getting stuck in gear and then jerking to get out of the gear. After doing further research it seems to be a common issue in 2021 Pacifica vans. The next issue is electrical. Our van rear door opens if we are too close to it with the keys and now the sliding door will not open. They just fixed a recall regarding the entertainment system and back up camera. The entertainment system is still having issues. When we start the car up the system will reboot itself.
Additional Notes:
We noticed our van having issues getting stuck in gear and then jerking to get out of the gear. After doing further research it seems to be a common issue in 2021 Pacifica vans. The next issue is electrical. Our van rear door opens if we are too close to it with the keys and now the sliding door will not open. They just fixed a recall regarding the entertainment system and back up camera. The entertainment system is still having issues. When we start the car up the system will reboot itself.
Mfg Campaign: 11654142
Recall Date: Apr 11, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
We noticed our van having issues getting stuck in gear and then jerking to get out of the gear. After doing further research it seems to be a common issue in 2021 Pacifica vans. The next issue is electrical. Our van rear door opens if we are too close to it with the keys and now the sliding door will not open. They just fixed a recall regarding the entertainment system and back up camera. The entertainment system is still having issues. When we start the car up the system will reboot itself.
Corrective Action:
We noticed our van having issues getting stuck in gear and then jerking to get out of the gear. After doing further research it seems to be a common issue in 2021 Pacifica vans. The next issue is electrical. Our van rear door opens if we are too close to it with the keys and now the sliding door will not open. They just fixed a recall regarding the entertainment system and back up camera. The entertainment system is still having issues. When we start the car up the system will reboot itself.
Additional Notes:
We noticed our van having issues getting stuck in gear and then jerking to get out of the gear. After doing further research it seems to be a common issue in 2021 Pacifica vans. The next issue is electrical. Our van rear door opens if we are too close to it with the keys and now the sliding door will not open. They just fixed a recall regarding the entertainment system and back up camera. The entertainment system is still having issues. When we start the car up the system will reboot itself.
Mfg Campaign: 11654142
Recall Date: Apr 11, 2025
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2021 Chrysler Pacifica. The contact stated that while reversing, the rearview camera image was either blue, blank, or there was static. The vehicle was taken to the dealer, where the radio software was updated under NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the failure persisted while reversing. The vehicle was taken back to the dealer, where it was determined that the rearview camera needed to be replaced. The dealer informed the contact that the rearview camera replacement was not covered under the recall. The contact stated that the recall remedy failed to correct the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.
Corrective Action:
The contact owns a 2021 Chrysler Pacifica. The contact stated that while reversing, the rearview camera image was either blue, blank, or there was static. The vehicle was taken to the dealer, where the radio software was updated under NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the failure persisted while reversing. The vehicle was taken back to the dealer, where it was determined that the rearview camera needed to be replaced. The dealer informed the contact that the rearview camera replacement was not covered under the recall. The contact stated that the recall remedy failed to correct the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.
Additional Notes:
The contact owns a 2021 Chrysler Pacifica. The contact stated that while reversing, the rearview camera image was either blue, blank, or there was static. The vehicle was taken to the dealer, where the radio software was updated under NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the failure persisted while reversing. The vehicle was taken back to the dealer, where it was determined that the rearview camera needed to be replaced. The dealer informed the contact that the rearview camera replacement was not covered under the recall. The contact stated that the recall remedy failed to correct the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.
Mfg Campaign: 11650266
Recall Date: Mar 24, 2025
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Valencia, CA • 36 yrs
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