Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: A8B
Recall Date: Oct 24, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Pacifica and 2021 Voyager vehicles. The second-row seat-to-floor mounting latch may bind and stick open, preventing the seat from properly securing to the floor. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z22
Recall Date: Mar 24, 2022
Consumer Complaints
583 ComplaintsChrysler (fca Us, Llc)
Defect Description:
PARKING BRAKE
Potential Consequences:
The contact's sister-in-law owns a 2021 Chrysler Pacifica. While the contact was stopped at a mailbox to retrieve mail, the contact opened the front, driver-side door. When the contact opened the door, the vehicle's parking brake engaged independently. As the contact attempted to drive forward, the vehicle's rear wheels had locked upon the depression of the accelerator pedal. Due to the failure, the vehicle was stopped in the middle of an intersection as the parking brake failed to disengage. The parking brake warning light appeared on the instrument panel. The contact made multiple attempts to restart the vehicle but to no avail. The contact then stated that a "Service Parking Brake" warning message appeared on the instrument. All occupants exited the vehicle and directed traffic to avoid hitting the vehicle. The vehicle was then towed to a dealer where they managed to restart the vehicle without incident. The manufacturer had yet to be notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Corrective Action:
The contact's sister-in-law owns a 2021 Chrysler Pacifica. While the contact was stopped at a mailbox to retrieve mail, the contact opened the front, driver-side door. When the contact opened the door, the vehicle's parking brake engaged independently. As the contact attempted to drive forward, the vehicle's rear wheels had locked upon the depression of the accelerator pedal. Due to the failure, the vehicle was stopped in the middle of an intersection as the parking brake failed to disengage. The parking brake warning light appeared on the instrument panel. The contact made multiple attempts to restart the vehicle but to no avail. The contact then stated that a "Service Parking Brake" warning message appeared on the instrument. All occupants exited the vehicle and directed traffic to avoid hitting the vehicle. The vehicle was then towed to a dealer where they managed to restart the vehicle without incident. The manufacturer had yet to be notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Additional Notes:
The contact's sister-in-law owns a 2021 Chrysler Pacifica. While the contact was stopped at a mailbox to retrieve mail, the contact opened the front, driver-side door. When the contact opened the door, the vehicle's parking brake engaged independently. As the contact attempted to drive forward, the vehicle's rear wheels had locked upon the depression of the accelerator pedal. Due to the failure, the vehicle was stopped in the middle of an intersection as the parking brake failed to disengage. The parking brake warning light appeared on the instrument panel. The contact made multiple attempts to restart the vehicle but to no avail. The contact then stated that a "Service Parking Brake" warning message appeared on the instrument. All occupants exited the vehicle and directed traffic to avoid hitting the vehicle. The vehicle was then towed to a dealer where they managed to restart the vehicle without incident. The manufacturer had yet to be notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Mfg Campaign: 11645963
Recall Date: Mar 3, 2025
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
My vehicle has no back up camera or blind spot warning. Took to dealer for recall and they said they were only responsible for a software update and not solving the recall problem. My vehicle still does not have either of these functions. I was told I would have to pay for the repairs for this recall.
Corrective Action:
My vehicle has no back up camera or blind spot warning. Took to dealer for recall and they said they were only responsible for a software update and not solving the recall problem. My vehicle still does not have either of these functions. I was told I would have to pay for the repairs for this recall.
Additional Notes:
My vehicle has no back up camera or blind spot warning. Took to dealer for recall and they said they were only responsible for a software update and not solving the recall problem. My vehicle still does not have either of these functions. I was told I would have to pay for the repairs for this recall.
Mfg Campaign: 11644139
Recall Date: Feb 21, 2025
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
My vehicle has no back up camera or blind spot warning. Took to dealer for recall and they said they were only responsible for a software update and not solving the recall problem. My vehicle still does not have either of these functions. I was told I would have to pay for the repairs for this recall.
Corrective Action:
My vehicle has no back up camera or blind spot warning. Took to dealer for recall and they said they were only responsible for a software update and not solving the recall problem. My vehicle still does not have either of these functions. I was told I would have to pay for the repairs for this recall.
Additional Notes:
My vehicle has no back up camera or blind spot warning. Took to dealer for recall and they said they were only responsible for a software update and not solving the recall problem. My vehicle still does not have either of these functions. I was told I would have to pay for the repairs for this recall.
Mfg Campaign: 11644139
Recall Date: Feb 21, 2025
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
My vehicle has no back up camera or blind spot warning. Took to dealer for recall and they said they were only responsible for a software update and not solving the recall problem. My vehicle still does not have either of these functions. I was told I would have to pay for the repairs for this recall.
Corrective Action:
My vehicle has no back up camera or blind spot warning. Took to dealer for recall and they said they were only responsible for a software update and not solving the recall problem. My vehicle still does not have either of these functions. I was told I would have to pay for the repairs for this recall.
Additional Notes:
My vehicle has no back up camera or blind spot warning. Took to dealer for recall and they said they were only responsible for a software update and not solving the recall problem. My vehicle still does not have either of these functions. I was told I would have to pay for the repairs for this recall.
Mfg Campaign: 11644139
Recall Date: Feb 21, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving home with my children in the vehicle. When coming to a turn, the vehicle completely turned off without warning while I was doing about 35 MPh.
Corrective Action:
While driving home with my children in the vehicle. When coming to a turn, the vehicle completely turned off without warning while I was doing about 35 MPh.
Additional Notes:
While driving home with my children in the vehicle. When coming to a turn, the vehicle completely turned off without warning while I was doing about 35 MPh.
Mfg Campaign: 11644220
Recall Date: Feb 21, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
While driving home with my children in the vehicle. When coming to a turn, the vehicle completely turned off without warning while I was doing about 35 MPh.
Corrective Action:
While driving home with my children in the vehicle. When coming to a turn, the vehicle completely turned off without warning while I was doing about 35 MPh.
Additional Notes:
While driving home with my children in the vehicle. When coming to a turn, the vehicle completely turned off without warning while I was doing about 35 MPh.
Mfg Campaign: 11644220
Recall Date: Feb 21, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving home with my children in the vehicle. When coming to a turn, the vehicle completely turned off without warning while I was doing about 35 MPh.
Corrective Action:
While driving home with my children in the vehicle. When coming to a turn, the vehicle completely turned off without warning while I was doing about 35 MPh.
Additional Notes:
While driving home with my children in the vehicle. When coming to a turn, the vehicle completely turned off without warning while I was doing about 35 MPh.
Mfg Campaign: 11644220
Recall Date: Feb 21, 2025
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While driving my children home from an evening activity, there was a strong odor of gas inside the cabin. I had the vehicle towed to the dealership the next morning for diagnostics and repairs. The dealership 's technician was able to reproduce the issue and upon further inspection discovered a small leak in the fuel line. It was determined that the fuel line had been rubbing against the coil pack, which created a small hole. The fuel was leaking onto the coil pack. This puts both the driver and the passengers at risk because the coil pack is in close proximity to the spark plugs. When there is a spark and gasoline, fires and/or explosions tend to be the result. The technician stated that there had been no tampering with the components and that the gap between the fuel line and the coil pack is very small. I believe that the gap is too small because normal operation of a vehicle should never cause a hole to be rubbed into a fuel line due to it's proximity to the coil pack. Prior to the smell of fuel, there were no other warnings. I have included pictures of the faulty part.
Corrective Action:
While driving my children home from an evening activity, there was a strong odor of gas inside the cabin. I had the vehicle towed to the dealership the next morning for diagnostics and repairs. The dealership 's technician was able to reproduce the issue and upon further inspection discovered a small leak in the fuel line. It was determined that the fuel line had been rubbing against the coil pack, which created a small hole. The fuel was leaking onto the coil pack. This puts both the driver and the passengers at risk because the coil pack is in close proximity to the spark plugs. When there is a spark and gasoline, fires and/or explosions tend to be the result. The technician stated that there had been no tampering with the components and that the gap between the fuel line and the coil pack is very small. I believe that the gap is too small because normal operation of a vehicle should never cause a hole to be rubbed into a fuel line due to it's proximity to the coil pack. Prior to the smell of fuel, there were no other warnings. I have included pictures of the faulty part.
Additional Notes:
While driving my children home from an evening activity, there was a strong odor of gas inside the cabin. I had the vehicle towed to the dealership the next morning for diagnostics and repairs. The dealership 's technician was able to reproduce the issue and upon further inspection discovered a small leak in the fuel line. It was determined that the fuel line had been rubbing against the coil pack, which created a small hole. The fuel was leaking onto the coil pack. This puts both the driver and the passengers at risk because the coil pack is in close proximity to the spark plugs. When there is a spark and gasoline, fires and/or explosions tend to be the result. The technician stated that there had been no tampering with the components and that the gap between the fuel line and the coil pack is very small. I believe that the gap is too small because normal operation of a vehicle should never cause a hole to be rubbed into a fuel line due to it's proximity to the coil pack. Prior to the smell of fuel, there were no other warnings. I have included pictures of the faulty part.
Mfg Campaign: 11642288
Recall Date: Feb 12, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Hello, we recently had an oil change on our 3.6 liter chrysler minivan. The engine seized and failed shortly after. The oil cap on oil filter housing had a part come off and plug the oil channel, resulting in engine failure. The car is currently at a Chrysler dealer with noone accepting responsibility.
Corrective Action:
Hello, we recently had an oil change on our 3.6 liter chrysler minivan. The engine seized and failed shortly after. The oil cap on oil filter housing had a part come off and plug the oil channel, resulting in engine failure. The car is currently at a Chrysler dealer with noone accepting responsibility.
Additional Notes:
Hello, we recently had an oil change on our 3.6 liter chrysler minivan. The engine seized and failed shortly after. The oil cap on oil filter housing had a part come off and plug the oil channel, resulting in engine failure. The car is currently at a Chrysler dealer with noone accepting responsibility.
Mfg Campaign: 11641867
Recall Date: Feb 11, 2025
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
Headrest on center row seats (both sides) stays folded down making seat difficult to use. Interfered with use of child car seat. Attempts to correct the problem all failed.
Corrective Action:
Headrest on center row seats (both sides) stays folded down making seat difficult to use. Interfered with use of child car seat. Attempts to correct the problem all failed.
Additional Notes:
Headrest on center row seats (both sides) stays folded down making seat difficult to use. Interfered with use of child car seat. Attempts to correct the problem all failed.
Mfg Campaign: 11642048
Recall Date: Feb 11, 2025
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Dear Sir, I am submitting this formal complaint regarding severe misconduct, fraud, and reckless endangerment committed by Hyundai Escondido, Hyundai Motor America, and Ally Financial in connection with the sale and financing of a dangerously defective 2021 Chrysler Pacifica Hybrid Touring AWD (VIN: [XXX] ). 1. Background of the Case On [XXX] I purchased the above-referenced vehicle from Hyundai Escondido under the representation that it was a Hyundai Certified Pre-Owned (CPO) vehicle that had passed rigorous manufacturer standards. The dealership provided me with a Carfax report showing no prior accidents or major repairs and falsely assured me that the car was in excellent condition. However, immediately after purchase, I discovered that the vehicle had severe hidden defects, including: •Extensive flood damage, which was concealed at the time of sale and significantly compromised the car’s electrical and safety systems. •Prior frame and structural damage from an accident that was never disclosed. •Critical electrical malfunctions causing the vehicle to swerve uncontrollably on its own, without any driver input. •Severe safety risks, which nearly resulted in an accident with another vehicle carrying a baby on board. •Substantial mechanical and structural issues requiring over $20,000 in repairs, making the car unsafe and unusable. Despite reporting these issues on the first day of ownership, Hyundai Escondido refused to acknowledge or rectify the matter. 2. Hyundai Escondido’s Role in Fraud and Misrepresentation •Knowingly sold a flood-damaged and structurally compromised vehicle without disclosure. •Misrepresented the vehicle as a Certified Pre owned. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Dear Sir, I am submitting this formal complaint regarding severe misconduct, fraud, and reckless endangerment committed by Hyundai Escondido, Hyundai Motor America, and Ally Financial in connection with the sale and financing of a dangerously defective 2021 Chrysler Pacifica Hybrid Touring AWD (VIN: [XXX] ). 1. Background of the Case On [XXX] I purchased the above-referenced vehicle from Hyundai Escondido under the representation that it was a Hyundai Certified Pre-Owned (CPO) vehicle that had passed rigorous manufacturer standards. The dealership provided me with a Carfax report showing no prior accidents or major repairs and falsely assured me that the car was in excellent condition. However, immediately after purchase, I discovered that the vehicle had severe hidden defects, including: •Extensive flood damage, which was concealed at the time of sale and significantly compromised the car’s electrical and safety systems. •Prior frame and structural damage from an accident that was never disclosed. •Critical electrical malfunctions causing the vehicle to swerve uncontrollably on its own, without any driver input. •Severe safety risks, which nearly resulted in an accident with another vehicle carrying a baby on board. •Substantial mechanical and structural issues requiring over $20,000 in repairs, making the car unsafe and unusable. Despite reporting these issues on the first day of ownership, Hyundai Escondido refused to acknowledge or rectify the matter. 2. Hyundai Escondido’s Role in Fraud and Misrepresentation •Knowingly sold a flood-damaged and structurally compromised vehicle without disclosure. •Misrepresented the vehicle as a Certified Pre owned. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Dear Sir, I am submitting this formal complaint regarding severe misconduct, fraud, and reckless endangerment committed by Hyundai Escondido, Hyundai Motor America, and Ally Financial in connection with the sale and financing of a dangerously defective 2021 Chrysler Pacifica Hybrid Touring AWD (VIN: [XXX] ). 1. Background of the Case On [XXX] I purchased the above-referenced vehicle from Hyundai Escondido under the representation that it was a Hyundai Certified Pre-Owned (CPO) vehicle that had passed rigorous manufacturer standards. The dealership provided me with a Carfax report showing no prior accidents or major repairs and falsely assured me that the car was in excellent condition. However, immediately after purchase, I discovered that the vehicle had severe hidden defects, including: •Extensive flood damage, which was concealed at the time of sale and significantly compromised the car’s electrical and safety systems. •Prior frame and structural damage from an accident that was never disclosed. •Critical electrical malfunctions causing the vehicle to swerve uncontrollably on its own, without any driver input. •Severe safety risks, which nearly resulted in an accident with another vehicle carrying a baby on board. •Substantial mechanical and structural issues requiring over $20,000 in repairs, making the car unsafe and unusable. Despite reporting these issues on the first day of ownership, Hyundai Escondido refused to acknowledge or rectify the matter. 2. Hyundai Escondido’s Role in Fraud and Misrepresentation •Knowingly sold a flood-damaged and structurally compromised vehicle without disclosure. •Misrepresented the vehicle as a Certified Pre owned. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11640763
Recall Date: Feb 4, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Dear Sir, I am submitting this formal complaint regarding severe misconduct, fraud, and reckless endangerment committed by Hyundai Escondido, Hyundai Motor America, and Ally Financial in connection with the sale and financing of a dangerously defective 2021 Chrysler Pacifica Hybrid Touring AWD (VIN: [XXX] ). 1. Background of the Case On [XXX] I purchased the above-referenced vehicle from Hyundai Escondido under the representation that it was a Hyundai Certified Pre-Owned (CPO) vehicle that had passed rigorous manufacturer standards. The dealership provided me with a Carfax report showing no prior accidents or major repairs and falsely assured me that the car was in excellent condition. However, immediately after purchase, I discovered that the vehicle had severe hidden defects, including: •Extensive flood damage, which was concealed at the time of sale and significantly compromised the car’s electrical and safety systems. •Prior frame and structural damage from an accident that was never disclosed. •Critical electrical malfunctions causing the vehicle to swerve uncontrollably on its own, without any driver input. •Severe safety risks, which nearly resulted in an accident with another vehicle carrying a baby on board. •Substantial mechanical and structural issues requiring over $20,000 in repairs, making the car unsafe and unusable. Despite reporting these issues on the first day of ownership, Hyundai Escondido refused to acknowledge or rectify the matter. 2. Hyundai Escondido’s Role in Fraud and Misrepresentation •Knowingly sold a flood-damaged and structurally compromised vehicle without disclosure. •Misrepresented the vehicle as a Certified Pre owned. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Dear Sir, I am submitting this formal complaint regarding severe misconduct, fraud, and reckless endangerment committed by Hyundai Escondido, Hyundai Motor America, and Ally Financial in connection with the sale and financing of a dangerously defective 2021 Chrysler Pacifica Hybrid Touring AWD (VIN: [XXX] ). 1. Background of the Case On [XXX] I purchased the above-referenced vehicle from Hyundai Escondido under the representation that it was a Hyundai Certified Pre-Owned (CPO) vehicle that had passed rigorous manufacturer standards. The dealership provided me with a Carfax report showing no prior accidents or major repairs and falsely assured me that the car was in excellent condition. However, immediately after purchase, I discovered that the vehicle had severe hidden defects, including: •Extensive flood damage, which was concealed at the time of sale and significantly compromised the car’s electrical and safety systems. •Prior frame and structural damage from an accident that was never disclosed. •Critical electrical malfunctions causing the vehicle to swerve uncontrollably on its own, without any driver input. •Severe safety risks, which nearly resulted in an accident with another vehicle carrying a baby on board. •Substantial mechanical and structural issues requiring over $20,000 in repairs, making the car unsafe and unusable. Despite reporting these issues on the first day of ownership, Hyundai Escondido refused to acknowledge or rectify the matter. 2. Hyundai Escondido’s Role in Fraud and Misrepresentation •Knowingly sold a flood-damaged and structurally compromised vehicle without disclosure. •Misrepresented the vehicle as a Certified Pre owned. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Dear Sir, I am submitting this formal complaint regarding severe misconduct, fraud, and reckless endangerment committed by Hyundai Escondido, Hyundai Motor America, and Ally Financial in connection with the sale and financing of a dangerously defective 2021 Chrysler Pacifica Hybrid Touring AWD (VIN: [XXX] ). 1. Background of the Case On [XXX] I purchased the above-referenced vehicle from Hyundai Escondido under the representation that it was a Hyundai Certified Pre-Owned (CPO) vehicle that had passed rigorous manufacturer standards. The dealership provided me with a Carfax report showing no prior accidents or major repairs and falsely assured me that the car was in excellent condition. However, immediately after purchase, I discovered that the vehicle had severe hidden defects, including: •Extensive flood damage, which was concealed at the time of sale and significantly compromised the car’s electrical and safety systems. •Prior frame and structural damage from an accident that was never disclosed. •Critical electrical malfunctions causing the vehicle to swerve uncontrollably on its own, without any driver input. •Severe safety risks, which nearly resulted in an accident with another vehicle carrying a baby on board. •Substantial mechanical and structural issues requiring over $20,000 in repairs, making the car unsafe and unusable. Despite reporting these issues on the first day of ownership, Hyundai Escondido refused to acknowledge or rectify the matter. 2. Hyundai Escondido’s Role in Fraud and Misrepresentation •Knowingly sold a flood-damaged and structurally compromised vehicle without disclosure. •Misrepresented the vehicle as a Certified Pre owned. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11640763
Recall Date: Feb 4, 2025
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Dear Sir, I am submitting this formal complaint regarding severe misconduct, fraud, and reckless endangerment committed by Hyundai Escondido, Hyundai Motor America, and Ally Financial in connection with the sale and financing of a dangerously defective 2021 Chrysler Pacifica Hybrid Touring AWD (VIN: [XXX] ). 1. Background of the Case On [XXX] I purchased the above-referenced vehicle from Hyundai Escondido under the representation that it was a Hyundai Certified Pre-Owned (CPO) vehicle that had passed rigorous manufacturer standards. The dealership provided me with a Carfax report showing no prior accidents or major repairs and falsely assured me that the car was in excellent condition. However, immediately after purchase, I discovered that the vehicle had severe hidden defects, including: •Extensive flood damage, which was concealed at the time of sale and significantly compromised the car’s electrical and safety systems. •Prior frame and structural damage from an accident that was never disclosed. •Critical electrical malfunctions causing the vehicle to swerve uncontrollably on its own, without any driver input. •Severe safety risks, which nearly resulted in an accident with another vehicle carrying a baby on board. •Substantial mechanical and structural issues requiring over $20,000 in repairs, making the car unsafe and unusable. Despite reporting these issues on the first day of ownership, Hyundai Escondido refused to acknowledge or rectify the matter. 2. Hyundai Escondido’s Role in Fraud and Misrepresentation •Knowingly sold a flood-damaged and structurally compromised vehicle without disclosure. •Misrepresented the vehicle as a Certified Pre owned. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Dear Sir, I am submitting this formal complaint regarding severe misconduct, fraud, and reckless endangerment committed by Hyundai Escondido, Hyundai Motor America, and Ally Financial in connection with the sale and financing of a dangerously defective 2021 Chrysler Pacifica Hybrid Touring AWD (VIN: [XXX] ). 1. Background of the Case On [XXX] I purchased the above-referenced vehicle from Hyundai Escondido under the representation that it was a Hyundai Certified Pre-Owned (CPO) vehicle that had passed rigorous manufacturer standards. The dealership provided me with a Carfax report showing no prior accidents or major repairs and falsely assured me that the car was in excellent condition. However, immediately after purchase, I discovered that the vehicle had severe hidden defects, including: •Extensive flood damage, which was concealed at the time of sale and significantly compromised the car’s electrical and safety systems. •Prior frame and structural damage from an accident that was never disclosed. •Critical electrical malfunctions causing the vehicle to swerve uncontrollably on its own, without any driver input. •Severe safety risks, which nearly resulted in an accident with another vehicle carrying a baby on board. •Substantial mechanical and structural issues requiring over $20,000 in repairs, making the car unsafe and unusable. Despite reporting these issues on the first day of ownership, Hyundai Escondido refused to acknowledge or rectify the matter. 2. Hyundai Escondido’s Role in Fraud and Misrepresentation •Knowingly sold a flood-damaged and structurally compromised vehicle without disclosure. •Misrepresented the vehicle as a Certified Pre owned. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Dear Sir, I am submitting this formal complaint regarding severe misconduct, fraud, and reckless endangerment committed by Hyundai Escondido, Hyundai Motor America, and Ally Financial in connection with the sale and financing of a dangerously defective 2021 Chrysler Pacifica Hybrid Touring AWD (VIN: [XXX] ). 1. Background of the Case On [XXX] I purchased the above-referenced vehicle from Hyundai Escondido under the representation that it was a Hyundai Certified Pre-Owned (CPO) vehicle that had passed rigorous manufacturer standards. The dealership provided me with a Carfax report showing no prior accidents or major repairs and falsely assured me that the car was in excellent condition. However, immediately after purchase, I discovered that the vehicle had severe hidden defects, including: •Extensive flood damage, which was concealed at the time of sale and significantly compromised the car’s electrical and safety systems. •Prior frame and structural damage from an accident that was never disclosed. •Critical electrical malfunctions causing the vehicle to swerve uncontrollably on its own, without any driver input. •Severe safety risks, which nearly resulted in an accident with another vehicle carrying a baby on board. •Substantial mechanical and structural issues requiring over $20,000 in repairs, making the car unsafe and unusable. Despite reporting these issues on the first day of ownership, Hyundai Escondido refused to acknowledge or rectify the matter. 2. Hyundai Escondido’s Role in Fraud and Misrepresentation •Knowingly sold a flood-damaged and structurally compromised vehicle without disclosure. •Misrepresented the vehicle as a Certified Pre owned. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11640763
Recall Date: Feb 4, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
5-6 times, our car has gone into "turtle mode", where a warning comes on telling you to pull over ASAP, and that your maximum speed will be limited. We've been in and out of Gwinnett Chrysler in Stone Mountain, GA, and they've never solved the problem. Since then, it has happened twice more and we made it to an Auto Zone type store each time, and they read the error code. Both times, the code was POA43. One said "Power Train System Drive Motor 'A' Position Sensor Circuit Intermittent" and the other said "Primary DTC - MotorReSolver Open/ Short". On forums many people report this issue, and most have gotten new transmissions to resolve it. This started on [XXX] AFTER I had Gwinnett Chrysler fix 4 recalls and do routine maintenance. It has been going on for 7 months at this point. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
5-6 times, our car has gone into "turtle mode", where a warning comes on telling you to pull over ASAP, and that your maximum speed will be limited. We've been in and out of Gwinnett Chrysler in Stone Mountain, GA, and they've never solved the problem. Since then, it has happened twice more and we made it to an Auto Zone type store each time, and they read the error code. Both times, the code was POA43. One said "Power Train System Drive Motor 'A' Position Sensor Circuit Intermittent" and the other said "Primary DTC - MotorReSolver Open/ Short". On forums many people report this issue, and most have gotten new transmissions to resolve it. This started on [XXX] AFTER I had Gwinnett Chrysler fix 4 recalls and do routine maintenance. It has been going on for 7 months at this point. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
5-6 times, our car has gone into "turtle mode", where a warning comes on telling you to pull over ASAP, and that your maximum speed will be limited. We've been in and out of Gwinnett Chrysler in Stone Mountain, GA, and they've never solved the problem. Since then, it has happened twice more and we made it to an Auto Zone type store each time, and they read the error code. Both times, the code was POA43. One said "Power Train System Drive Motor 'A' Position Sensor Circuit Intermittent" and the other said "Primary DTC - MotorReSolver Open/ Short". On forums many people report this issue, and most have gotten new transmissions to resolve it. This started on [XXX] AFTER I had Gwinnett Chrysler fix 4 recalls and do routine maintenance. It has been going on for 7 months at this point. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11639870
Recall Date: Jan 31, 2025
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2021 Chrysler Pacifica. The contact stated while the vehicle was parked, the contact became aware that the rearview camera was inoperable. The contact stated that the image appeared blank. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact was informed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when parts would be available. The approximate failure mileage was 105,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2021 Chrysler Pacifica. The contact stated while the vehicle was parked, the contact became aware that the rearview camera was inoperable. The contact stated that the image appeared blank. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact was informed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when parts would be available. The approximate failure mileage was 105,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2021 Chrysler Pacifica. The contact stated while the vehicle was parked, the contact became aware that the rearview camera was inoperable. The contact stated that the image appeared blank. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact was informed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when parts would be available. The approximate failure mileage was 105,000. VIN tool confirms parts not available.
Mfg Campaign: 11638345
Recall Date: Jan 24, 2025
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2021 Chrysler Pacifica. The contact stated that the back-over prevention camera only operated as needed approximately 80 percent of the time. The screen image was blank or was occasionally jiggling. The contact stated that the camera image displayed would be a past image. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 63,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2021 Chrysler Pacifica. The contact stated that the back-over prevention camera only operated as needed approximately 80 percent of the time. The screen image was blank or was occasionally jiggling. The contact stated that the camera image displayed would be a past image. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 63,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2021 Chrysler Pacifica. The contact stated that the back-over prevention camera only operated as needed approximately 80 percent of the time. The screen image was blank or was occasionally jiggling. The contact stated that the camera image displayed would be a past image. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 63,000. VIN tool confirms parts not available.
Mfg Campaign: 11638039
Recall Date: Jan 23, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Hard shifting during de-deceleration and at lower speeds. Most likely between 25 to 45 miles per hour.
Corrective Action:
Hard shifting during de-deceleration and at lower speeds. Most likely between 25 to 45 miles per hour.
Additional Notes:
Hard shifting during de-deceleration and at lower speeds. Most likely between 25 to 45 miles per hour.
Mfg Campaign: 11637624
Recall Date: Jan 22, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My Pacifica completely shut down. All the warning lights came on such as crash detected, ABS light, and the windshield wipers came on. The vehicle was towed to the dealership that I bought the vehicle from. They completed a hard reset of the vehicle, and I took it home. Two days later it did the same thing all the lights came on, but it allowed me to drive it to the dealership. Still waiting to see what they think the problem is this time.
Corrective Action:
My Pacifica completely shut down. All the warning lights came on such as crash detected, ABS light, and the windshield wipers came on. The vehicle was towed to the dealership that I bought the vehicle from. They completed a hard reset of the vehicle, and I took it home. Two days later it did the same thing all the lights came on, but it allowed me to drive it to the dealership. Still waiting to see what they think the problem is this time.
Additional Notes:
My Pacifica completely shut down. All the warning lights came on such as crash detected, ABS light, and the windshield wipers came on. The vehicle was towed to the dealership that I bought the vehicle from. They completed a hard reset of the vehicle, and I took it home. Two days later it did the same thing all the lights came on, but it allowed me to drive it to the dealership. Still waiting to see what they think the problem is this time.
Mfg Campaign: 11635953
Recall Date: Jan 14, 2025
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
My Pacifica completely shut down. All the warning lights came on such as crash detected, ABS light, and the windshield wipers came on. The vehicle was towed to the dealership that I bought the vehicle from. They completed a hard reset of the vehicle, and I took it home. Two days later it did the same thing all the lights came on, but it allowed me to drive it to the dealership. Still waiting to see what they think the problem is this time.
Corrective Action:
My Pacifica completely shut down. All the warning lights came on such as crash detected, ABS light, and the windshield wipers came on. The vehicle was towed to the dealership that I bought the vehicle from. They completed a hard reset of the vehicle, and I took it home. Two days later it did the same thing all the lights came on, but it allowed me to drive it to the dealership. Still waiting to see what they think the problem is this time.
Additional Notes:
My Pacifica completely shut down. All the warning lights came on such as crash detected, ABS light, and the windshield wipers came on. The vehicle was towed to the dealership that I bought the vehicle from. They completed a hard reset of the vehicle, and I took it home. Two days later it did the same thing all the lights came on, but it allowed me to drive it to the dealership. Still waiting to see what they think the problem is this time.
Mfg Campaign: 11635953
Recall Date: Jan 14, 2025
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
My Pacifica completely shut down. All the warning lights came on such as crash detected, ABS light, and the windshield wipers came on. The vehicle was towed to the dealership that I bought the vehicle from. They completed a hard reset of the vehicle, and I took it home. Two days later it did the same thing all the lights came on, but it allowed me to drive it to the dealership. Still waiting to see what they think the problem is this time.
Corrective Action:
My Pacifica completely shut down. All the warning lights came on such as crash detected, ABS light, and the windshield wipers came on. The vehicle was towed to the dealership that I bought the vehicle from. They completed a hard reset of the vehicle, and I took it home. Two days later it did the same thing all the lights came on, but it allowed me to drive it to the dealership. Still waiting to see what they think the problem is this time.
Additional Notes:
My Pacifica completely shut down. All the warning lights came on such as crash detected, ABS light, and the windshield wipers came on. The vehicle was towed to the dealership that I bought the vehicle from. They completed a hard reset of the vehicle, and I took it home. Two days later it did the same thing all the lights came on, but it allowed me to drive it to the dealership. Still waiting to see what they think the problem is this time.
Mfg Campaign: 11635953
Recall Date: Jan 14, 2025
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