Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: A8B
Recall Date: Oct 24, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Pacifica and 2021 Voyager vehicles. The second-row seat-to-floor mounting latch may bind and stick open, preventing the seat from properly securing to the floor. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z22
Recall Date: Mar 24, 2022
Consumer Complaints
583 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The cylinder 1 misfires and there are a lot of metal shavings in the oil. Engine needs replacing. Under 55k miles
Corrective Action:
The cylinder 1 misfires and there are a lot of metal shavings in the oil. Engine needs replacing. Under 55k miles
Additional Notes:
The cylinder 1 misfires and there are a lot of metal shavings in the oil. Engine needs replacing. Under 55k miles
Mfg Campaign: 11619544
Recall Date: Oct 13, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Two things: my auto start/stop often shuts off, and the display reads: "Auto stop/start is disabled/hood open," though it's not. I also often get a "Service Stop/Start system" notification and the car will require a restart before it will allow me to shift it back into gear and turn off parking brake.
Corrective Action:
Two things: my auto start/stop often shuts off, and the display reads: "Auto stop/start is disabled/hood open," though it's not. I also often get a "Service Stop/Start system" notification and the car will require a restart before it will allow me to shift it back into gear and turn off parking brake.
Additional Notes:
Two things: my auto start/stop often shuts off, and the display reads: "Auto stop/start is disabled/hood open," though it's not. I also often get a "Service Stop/Start system" notification and the car will require a restart before it will allow me to shift it back into gear and turn off parking brake.
Mfg Campaign: 11619572
Recall Date: Oct 13, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Two things: my auto start/stop often shuts off, and the display reads: "Auto stop/start is disabled/hood open," though it's not. I also often get a "Service Stop/Start system" notification and the car will require a restart before it will allow me to shift it back into gear and turn off parking brake.
Corrective Action:
Two things: my auto start/stop often shuts off, and the display reads: "Auto stop/start is disabled/hood open," though it's not. I also often get a "Service Stop/Start system" notification and the car will require a restart before it will allow me to shift it back into gear and turn off parking brake.
Additional Notes:
Two things: my auto start/stop often shuts off, and the display reads: "Auto stop/start is disabled/hood open," though it's not. I also often get a "Service Stop/Start system" notification and the car will require a restart before it will allow me to shift it back into gear and turn off parking brake.
Mfg Campaign: 11619572
Recall Date: Oct 13, 2024
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention). The contact stated that on several occasions while in reverse(R), the back-over prevention camera screen froze. Additionally, the contact stated that on several occasions while in reverse, the rearview camera failed to activate as needed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention). The contact stated that on several occasions while in reverse(R), the back-over prevention camera screen froze. Additionally, the contact stated that on several occasions while in reverse, the rearview camera failed to activate as needed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention). The contact stated that on several occasions while in reverse(R), the back-over prevention camera screen froze. Additionally, the contact stated that on several occasions while in reverse, the rearview camera failed to activate as needed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Mfg Campaign: 11618075
Recall Date: Oct 4, 2024
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
There is no safety feature on the automatic sliding doors that prevent them from fully closing on something or someone. Once they begin closing they will not reverse if they encounter an obstacle. Given the nature of the vehicle being primarily for family use with children as well as children being the passengers that would use this entry, not having a safety measure to prevent them from being crushed is unacceptable. My 3 year old had accidently hit the close button and the door kept pushing them forward toward the latch and even with considerable force pulling it the other way when I noticed and realized it also wasn't stopping or reversing to open, I was lucky to be there. Then again recently, my wife was in the car cleaning out some items where she had reached in and she accidently bumped the same button, however, the door kept closing on and pressing into her. I thankfully was on the other side and ran over and threw all my weight backwards for it to stop, again, not reversing. It was something we noticed early on, but figured with the electronic failure they continue failing to resolve it was related and would be either solved or the fault become a recall. However, after it happening again recently and without any safety recall, I'm now reporting.
Corrective Action:
There is no safety feature on the automatic sliding doors that prevent them from fully closing on something or someone. Once they begin closing they will not reverse if they encounter an obstacle. Given the nature of the vehicle being primarily for family use with children as well as children being the passengers that would use this entry, not having a safety measure to prevent them from being crushed is unacceptable. My 3 year old had accidently hit the close button and the door kept pushing them forward toward the latch and even with considerable force pulling it the other way when I noticed and realized it also wasn't stopping or reversing to open, I was lucky to be there. Then again recently, my wife was in the car cleaning out some items where she had reached in and she accidently bumped the same button, however, the door kept closing on and pressing into her. I thankfully was on the other side and ran over and threw all my weight backwards for it to stop, again, not reversing. It was something we noticed early on, but figured with the electronic failure they continue failing to resolve it was related and would be either solved or the fault become a recall. However, after it happening again recently and without any safety recall, I'm now reporting.
Additional Notes:
There is no safety feature on the automatic sliding doors that prevent them from fully closing on something or someone. Once they begin closing they will not reverse if they encounter an obstacle. Given the nature of the vehicle being primarily for family use with children as well as children being the passengers that would use this entry, not having a safety measure to prevent them from being crushed is unacceptable. My 3 year old had accidently hit the close button and the door kept pushing them forward toward the latch and even with considerable force pulling it the other way when I noticed and realized it also wasn't stopping or reversing to open, I was lucky to be there. Then again recently, my wife was in the car cleaning out some items where she had reached in and she accidently bumped the same button, however, the door kept closing on and pressing into her. I thankfully was on the other side and ran over and threw all my weight backwards for it to stop, again, not reversing. It was something we noticed early on, but figured with the electronic failure they continue failing to resolve it was related and would be either solved or the fault become a recall. However, after it happening again recently and without any safety recall, I'm now reporting.
Mfg Campaign: 11617744
Recall Date: Oct 2, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Manufacturer Recall Number: 66B NHTSA Recall Number: 24V-436 The above recall has been active without remedy since 13-June-2024. The manufacturer has failed to release a fix in a timely manner and this is negatively affecting my business as my vehicle cannot be used for my business purposes with open recalls. I have tested the rearview camera on my vehicle several times and have taken it to the dealer to validate the fact that there is no need to fix.
Corrective Action:
Manufacturer Recall Number: 66B NHTSA Recall Number: 24V-436 The above recall has been active without remedy since 13-June-2024. The manufacturer has failed to release a fix in a timely manner and this is negatively affecting my business as my vehicle cannot be used for my business purposes with open recalls. I have tested the rearview camera on my vehicle several times and have taken it to the dealer to validate the fact that there is no need to fix.
Additional Notes:
Manufacturer Recall Number: 66B NHTSA Recall Number: 24V-436 The above recall has been active without remedy since 13-June-2024. The manufacturer has failed to release a fix in a timely manner and this is negatively affecting my business as my vehicle cannot be used for my business purposes with open recalls. I have tested the rearview camera on my vehicle several times and have taken it to the dealer to validate the fact that there is no need to fix.
Mfg Campaign: 11616138
Recall Date: Sep 24, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11615679
Recall Date: Sep 20, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving in the highway with both of my kids in the car. We were driving from Ohio to Alabama. While on the highway, the vehicle shut down into a disabled mode and displayed the message “stop safely, vehicle will shut off soon”. It did this a total of 5 times on our trip down to Alabama.
Corrective Action:
I was driving in the highway with both of my kids in the car. We were driving from Ohio to Alabama. While on the highway, the vehicle shut down into a disabled mode and displayed the message “stop safely, vehicle will shut off soon”. It did this a total of 5 times on our trip down to Alabama.
Additional Notes:
I was driving in the highway with both of my kids in the car. We were driving from Ohio to Alabama. While on the highway, the vehicle shut down into a disabled mode and displayed the message “stop safely, vehicle will shut off soon”. It did this a total of 5 times on our trip down to Alabama.
Mfg Campaign: 11614775
Recall Date: Sep 16, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Van had a smell of gasoline inside the cabin and out. Upon inspection, the fuel line going from the hard line to the nylon line in the engine bay was leaking. The nylon line between the fuel pressure sensor and the hard line had rubbed against a coil pack and was leaking fuel. Any fuel leak, especially in the engine bay, poses a safety risk as it can combust and cause a fire inside the engine bay. Other owners have posted about this exact problem on forums, hence why I knew where to look for the issue. I have ordered the new fuel line through the dealership, however, if the fuel line has the same bend in it as the original, the same thing will happen in the future.
Corrective Action:
Van had a smell of gasoline inside the cabin and out. Upon inspection, the fuel line going from the hard line to the nylon line in the engine bay was leaking. The nylon line between the fuel pressure sensor and the hard line had rubbed against a coil pack and was leaking fuel. Any fuel leak, especially in the engine bay, poses a safety risk as it can combust and cause a fire inside the engine bay. Other owners have posted about this exact problem on forums, hence why I knew where to look for the issue. I have ordered the new fuel line through the dealership, however, if the fuel line has the same bend in it as the original, the same thing will happen in the future.
Additional Notes:
Van had a smell of gasoline inside the cabin and out. Upon inspection, the fuel line going from the hard line to the nylon line in the engine bay was leaking. The nylon line between the fuel pressure sensor and the hard line had rubbed against a coil pack and was leaking fuel. Any fuel leak, especially in the engine bay, poses a safety risk as it can combust and cause a fire inside the engine bay. Other owners have posted about this exact problem on forums, hence why I knew where to look for the issue. I have ordered the new fuel line through the dealership, however, if the fuel line has the same bend in it as the original, the same thing will happen in the future.
Mfg Campaign: 11614829
Recall Date: Sep 16, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHEN DRIVING ON THE INTERSTATE AT SPEEDS OF 75 MPH. WE RECEIVED A MESSAGE TELLING US TO "SAFELY STOP VEHICLE WILL SHUT OFF SOON". AT THAT POINT OUR VEHICLE BEGAN TO SLOW DRAMATICALLY AS WE ATTEMPTED TO SHIFT LANES TO GET TO THE SIDE OF THE ROAD. WE THEN HAD TO SIT ON THE SIDE OF THE INTERSTATE, UNABLE TO MOVE, WITH THREE CHILDREN IN THE CAR FOR ALMOST AN HOUR BEFORE THE VEHICLE ALLOWED US TO MOVE IT AT A SNAILS PACE THROUGH THE DITCH AND TO A ROAD TRAVELLING PARALLEL TO THE INTERSTATE. ONCE, PARKED ON THE SIDE OF THIS LESS DANGEROUS ROAD WE SAT FOR ANOTHER 3 HOURS FOR A TOW TRUCK, MANAGED TO HAVE THE VEHICLE TOWED TO THE DEALER WHICH IS INDICATING THAT THEY DO NOT KNOW EXACTLY WHAT THE PROBLEM IS AND ARE REPLACING THE HYBRID BATTERY IN AN ATTEMPT TO FIX IT. WE'VE SEEN MANY GROUP MESSAGES ABOUT THIS ISSUE AND THE COMMON THREAD IS THAT CHRYSLER DOES NOT HAVE A FIX OR KNOW WHAT TO FIX AND THAT THIS ISSUE WILL GENERALLY OCCUR AGAIN. I HAVE NOT RECEIVED A REPAIR INVOICE JUST YET AS OUR VAN IS STILL IN THE SHOP BUT WILL DO WHAT I CAN TO UPDATE THIS REPORT IF POSSIBLE.
Corrective Action:
WHEN DRIVING ON THE INTERSTATE AT SPEEDS OF 75 MPH. WE RECEIVED A MESSAGE TELLING US TO "SAFELY STOP VEHICLE WILL SHUT OFF SOON". AT THAT POINT OUR VEHICLE BEGAN TO SLOW DRAMATICALLY AS WE ATTEMPTED TO SHIFT LANES TO GET TO THE SIDE OF THE ROAD. WE THEN HAD TO SIT ON THE SIDE OF THE INTERSTATE, UNABLE TO MOVE, WITH THREE CHILDREN IN THE CAR FOR ALMOST AN HOUR BEFORE THE VEHICLE ALLOWED US TO MOVE IT AT A SNAILS PACE THROUGH THE DITCH AND TO A ROAD TRAVELLING PARALLEL TO THE INTERSTATE. ONCE, PARKED ON THE SIDE OF THIS LESS DANGEROUS ROAD WE SAT FOR ANOTHER 3 HOURS FOR A TOW TRUCK, MANAGED TO HAVE THE VEHICLE TOWED TO THE DEALER WHICH IS INDICATING THAT THEY DO NOT KNOW EXACTLY WHAT THE PROBLEM IS AND ARE REPLACING THE HYBRID BATTERY IN AN ATTEMPT TO FIX IT. WE'VE SEEN MANY GROUP MESSAGES ABOUT THIS ISSUE AND THE COMMON THREAD IS THAT CHRYSLER DOES NOT HAVE A FIX OR KNOW WHAT TO FIX AND THAT THIS ISSUE WILL GENERALLY OCCUR AGAIN. I HAVE NOT RECEIVED A REPAIR INVOICE JUST YET AS OUR VAN IS STILL IN THE SHOP BUT WILL DO WHAT I CAN TO UPDATE THIS REPORT IF POSSIBLE.
Additional Notes:
WHEN DRIVING ON THE INTERSTATE AT SPEEDS OF 75 MPH. WE RECEIVED A MESSAGE TELLING US TO "SAFELY STOP VEHICLE WILL SHUT OFF SOON". AT THAT POINT OUR VEHICLE BEGAN TO SLOW DRAMATICALLY AS WE ATTEMPTED TO SHIFT LANES TO GET TO THE SIDE OF THE ROAD. WE THEN HAD TO SIT ON THE SIDE OF THE INTERSTATE, UNABLE TO MOVE, WITH THREE CHILDREN IN THE CAR FOR ALMOST AN HOUR BEFORE THE VEHICLE ALLOWED US TO MOVE IT AT A SNAILS PACE THROUGH THE DITCH AND TO A ROAD TRAVELLING PARALLEL TO THE INTERSTATE. ONCE, PARKED ON THE SIDE OF THIS LESS DANGEROUS ROAD WE SAT FOR ANOTHER 3 HOURS FOR A TOW TRUCK, MANAGED TO HAVE THE VEHICLE TOWED TO THE DEALER WHICH IS INDICATING THAT THEY DO NOT KNOW EXACTLY WHAT THE PROBLEM IS AND ARE REPLACING THE HYBRID BATTERY IN AN ATTEMPT TO FIX IT. WE'VE SEEN MANY GROUP MESSAGES ABOUT THIS ISSUE AND THE COMMON THREAD IS THAT CHRYSLER DOES NOT HAVE A FIX OR KNOW WHAT TO FIX AND THAT THIS ISSUE WILL GENERALLY OCCUR AGAIN. I HAVE NOT RECEIVED A REPAIR INVOICE JUST YET AS OUR VAN IS STILL IN THE SHOP BUT WILL DO WHAT I CAN TO UPDATE THIS REPORT IF POSSIBLE.
Mfg Campaign: 11613923
Recall Date: Sep 11, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHEN DRIVING ON THE INTERSTATE AT SPEEDS OF 75 MPH. WE RECEIVED A MESSAGE TELLING US TO "SAFELY STOP VEHICLE WILL SHUT OFF SOON". AT THAT POINT OUR VEHICLE BEGAN TO SLOW DRAMATICALLY AS WE ATTEMPTED TO SHIFT LANES TO GET TO THE SIDE OF THE ROAD. WE THEN HAD TO SIT ON THE SIDE OF THE INTERSTATE, UNABLE TO MOVE, WITH THREE CHILDREN IN THE CAR FOR ALMOST AN HOUR BEFORE THE VEHICLE ALLOWED US TO MOVE IT AT A SNAILS PACE THROUGH THE DITCH AND TO A ROAD TRAVELLING PARALLEL TO THE INTERSTATE. ONCE, PARKED ON THE SIDE OF THIS LESS DANGEROUS ROAD WE SAT FOR ANOTHER 3 HOURS FOR A TOW TRUCK, MANAGED TO HAVE THE VEHICLE TOWED TO THE DEALER WHICH IS INDICATING THAT THEY DO NOT KNOW EXACTLY WHAT THE PROBLEM IS AND ARE REPLACING THE HYBRID BATTERY IN AN ATTEMPT TO FIX IT. WE'VE SEEN MANY GROUP MESSAGES ABOUT THIS ISSUE AND THE COMMON THREAD IS THAT CHRYSLER DOES NOT HAVE A FIX OR KNOW WHAT TO FIX AND THAT THIS ISSUE WILL GENERALLY OCCUR AGAIN. I HAVE NOT RECEIVED A REPAIR INVOICE JUST YET AS OUR VAN IS STILL IN THE SHOP BUT WILL DO WHAT I CAN TO UPDATE THIS REPORT IF POSSIBLE.
Corrective Action:
WHEN DRIVING ON THE INTERSTATE AT SPEEDS OF 75 MPH. WE RECEIVED A MESSAGE TELLING US TO "SAFELY STOP VEHICLE WILL SHUT OFF SOON". AT THAT POINT OUR VEHICLE BEGAN TO SLOW DRAMATICALLY AS WE ATTEMPTED TO SHIFT LANES TO GET TO THE SIDE OF THE ROAD. WE THEN HAD TO SIT ON THE SIDE OF THE INTERSTATE, UNABLE TO MOVE, WITH THREE CHILDREN IN THE CAR FOR ALMOST AN HOUR BEFORE THE VEHICLE ALLOWED US TO MOVE IT AT A SNAILS PACE THROUGH THE DITCH AND TO A ROAD TRAVELLING PARALLEL TO THE INTERSTATE. ONCE, PARKED ON THE SIDE OF THIS LESS DANGEROUS ROAD WE SAT FOR ANOTHER 3 HOURS FOR A TOW TRUCK, MANAGED TO HAVE THE VEHICLE TOWED TO THE DEALER WHICH IS INDICATING THAT THEY DO NOT KNOW EXACTLY WHAT THE PROBLEM IS AND ARE REPLACING THE HYBRID BATTERY IN AN ATTEMPT TO FIX IT. WE'VE SEEN MANY GROUP MESSAGES ABOUT THIS ISSUE AND THE COMMON THREAD IS THAT CHRYSLER DOES NOT HAVE A FIX OR KNOW WHAT TO FIX AND THAT THIS ISSUE WILL GENERALLY OCCUR AGAIN. I HAVE NOT RECEIVED A REPAIR INVOICE JUST YET AS OUR VAN IS STILL IN THE SHOP BUT WILL DO WHAT I CAN TO UPDATE THIS REPORT IF POSSIBLE.
Additional Notes:
WHEN DRIVING ON THE INTERSTATE AT SPEEDS OF 75 MPH. WE RECEIVED A MESSAGE TELLING US TO "SAFELY STOP VEHICLE WILL SHUT OFF SOON". AT THAT POINT OUR VEHICLE BEGAN TO SLOW DRAMATICALLY AS WE ATTEMPTED TO SHIFT LANES TO GET TO THE SIDE OF THE ROAD. WE THEN HAD TO SIT ON THE SIDE OF THE INTERSTATE, UNABLE TO MOVE, WITH THREE CHILDREN IN THE CAR FOR ALMOST AN HOUR BEFORE THE VEHICLE ALLOWED US TO MOVE IT AT A SNAILS PACE THROUGH THE DITCH AND TO A ROAD TRAVELLING PARALLEL TO THE INTERSTATE. ONCE, PARKED ON THE SIDE OF THIS LESS DANGEROUS ROAD WE SAT FOR ANOTHER 3 HOURS FOR A TOW TRUCK, MANAGED TO HAVE THE VEHICLE TOWED TO THE DEALER WHICH IS INDICATING THAT THEY DO NOT KNOW EXACTLY WHAT THE PROBLEM IS AND ARE REPLACING THE HYBRID BATTERY IN AN ATTEMPT TO FIX IT. WE'VE SEEN MANY GROUP MESSAGES ABOUT THIS ISSUE AND THE COMMON THREAD IS THAT CHRYSLER DOES NOT HAVE A FIX OR KNOW WHAT TO FIX AND THAT THIS ISSUE WILL GENERALLY OCCUR AGAIN. I HAVE NOT RECEIVED A REPAIR INVOICE JUST YET AS OUR VAN IS STILL IN THE SHOP BUT WILL DO WHAT I CAN TO UPDATE THIS REPORT IF POSSIBLE.
Mfg Campaign: 11613923
Recall Date: Sep 11, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN DRIVING ON THE INTERSTATE AT SPEEDS OF 75 MPH. WE RECEIVED A MESSAGE TELLING US TO "SAFELY STOP VEHICLE WILL SHUT OFF SOON". AT THAT POINT OUR VEHICLE BEGAN TO SLOW DRAMATICALLY AS WE ATTEMPTED TO SHIFT LANES TO GET TO THE SIDE OF THE ROAD. WE THEN HAD TO SIT ON THE SIDE OF THE INTERSTATE, UNABLE TO MOVE, WITH THREE CHILDREN IN THE CAR FOR ALMOST AN HOUR BEFORE THE VEHICLE ALLOWED US TO MOVE IT AT A SNAILS PACE THROUGH THE DITCH AND TO A ROAD TRAVELLING PARALLEL TO THE INTERSTATE. ONCE, PARKED ON THE SIDE OF THIS LESS DANGEROUS ROAD WE SAT FOR ANOTHER 3 HOURS FOR A TOW TRUCK, MANAGED TO HAVE THE VEHICLE TOWED TO THE DEALER WHICH IS INDICATING THAT THEY DO NOT KNOW EXACTLY WHAT THE PROBLEM IS AND ARE REPLACING THE HYBRID BATTERY IN AN ATTEMPT TO FIX IT. WE'VE SEEN MANY GROUP MESSAGES ABOUT THIS ISSUE AND THE COMMON THREAD IS THAT CHRYSLER DOES NOT HAVE A FIX OR KNOW WHAT TO FIX AND THAT THIS ISSUE WILL GENERALLY OCCUR AGAIN. I HAVE NOT RECEIVED A REPAIR INVOICE JUST YET AS OUR VAN IS STILL IN THE SHOP BUT WILL DO WHAT I CAN TO UPDATE THIS REPORT IF POSSIBLE.
Corrective Action:
WHEN DRIVING ON THE INTERSTATE AT SPEEDS OF 75 MPH. WE RECEIVED A MESSAGE TELLING US TO "SAFELY STOP VEHICLE WILL SHUT OFF SOON". AT THAT POINT OUR VEHICLE BEGAN TO SLOW DRAMATICALLY AS WE ATTEMPTED TO SHIFT LANES TO GET TO THE SIDE OF THE ROAD. WE THEN HAD TO SIT ON THE SIDE OF THE INTERSTATE, UNABLE TO MOVE, WITH THREE CHILDREN IN THE CAR FOR ALMOST AN HOUR BEFORE THE VEHICLE ALLOWED US TO MOVE IT AT A SNAILS PACE THROUGH THE DITCH AND TO A ROAD TRAVELLING PARALLEL TO THE INTERSTATE. ONCE, PARKED ON THE SIDE OF THIS LESS DANGEROUS ROAD WE SAT FOR ANOTHER 3 HOURS FOR A TOW TRUCK, MANAGED TO HAVE THE VEHICLE TOWED TO THE DEALER WHICH IS INDICATING THAT THEY DO NOT KNOW EXACTLY WHAT THE PROBLEM IS AND ARE REPLACING THE HYBRID BATTERY IN AN ATTEMPT TO FIX IT. WE'VE SEEN MANY GROUP MESSAGES ABOUT THIS ISSUE AND THE COMMON THREAD IS THAT CHRYSLER DOES NOT HAVE A FIX OR KNOW WHAT TO FIX AND THAT THIS ISSUE WILL GENERALLY OCCUR AGAIN. I HAVE NOT RECEIVED A REPAIR INVOICE JUST YET AS OUR VAN IS STILL IN THE SHOP BUT WILL DO WHAT I CAN TO UPDATE THIS REPORT IF POSSIBLE.
Additional Notes:
WHEN DRIVING ON THE INTERSTATE AT SPEEDS OF 75 MPH. WE RECEIVED A MESSAGE TELLING US TO "SAFELY STOP VEHICLE WILL SHUT OFF SOON". AT THAT POINT OUR VEHICLE BEGAN TO SLOW DRAMATICALLY AS WE ATTEMPTED TO SHIFT LANES TO GET TO THE SIDE OF THE ROAD. WE THEN HAD TO SIT ON THE SIDE OF THE INTERSTATE, UNABLE TO MOVE, WITH THREE CHILDREN IN THE CAR FOR ALMOST AN HOUR BEFORE THE VEHICLE ALLOWED US TO MOVE IT AT A SNAILS PACE THROUGH THE DITCH AND TO A ROAD TRAVELLING PARALLEL TO THE INTERSTATE. ONCE, PARKED ON THE SIDE OF THIS LESS DANGEROUS ROAD WE SAT FOR ANOTHER 3 HOURS FOR A TOW TRUCK, MANAGED TO HAVE THE VEHICLE TOWED TO THE DEALER WHICH IS INDICATING THAT THEY DO NOT KNOW EXACTLY WHAT THE PROBLEM IS AND ARE REPLACING THE HYBRID BATTERY IN AN ATTEMPT TO FIX IT. WE'VE SEEN MANY GROUP MESSAGES ABOUT THIS ISSUE AND THE COMMON THREAD IS THAT CHRYSLER DOES NOT HAVE A FIX OR KNOW WHAT TO FIX AND THAT THIS ISSUE WILL GENERALLY OCCUR AGAIN. I HAVE NOT RECEIVED A REPAIR INVOICE JUST YET AS OUR VAN IS STILL IN THE SHOP BUT WILL DO WHAT I CAN TO UPDATE THIS REPORT IF POSSIBLE.
Mfg Campaign: 11613923
Recall Date: Sep 11, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I went to start my van and out of nowhere I got an error message saying to “service hybrid electric system” and a check engine light came on. I am not sure if there are any safety hazards related to this, but am no longer able to charge the vehicle. When I plug it in the charging lights flash and the “service charging system” error pops up.
Corrective Action:
I went to start my van and out of nowhere I got an error message saying to “service hybrid electric system” and a check engine light came on. I am not sure if there are any safety hazards related to this, but am no longer able to charge the vehicle. When I plug it in the charging lights flash and the “service charging system” error pops up.
Additional Notes:
I went to start my van and out of nowhere I got an error message saying to “service hybrid electric system” and a check engine light came on. I am not sure if there are any safety hazards related to this, but am no longer able to charge the vehicle. When I plug it in the charging lights flash and the “service charging system” error pops up.
Mfg Campaign: 11613620
Recall Date: Sep 9, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The rearview camera system on the vehicle has malfunctioned, causing the rearview image not to display when the driver attempts to use it while backing up. This poses a significant safety risk, as the absence of the rearview image could lead to backing up without confirming the area is clear, increasing the risk of injury to people/kids outside the vehicle. Although the recall was issued on June 13, dealers have been unable to provide any information on when a remedy will be available. The vehicle was purchased on July 28, and as of September, there has been no further information or resolution. The affected component has not been inspected by the manufacturer, police, or insurance representatives. There are no warning lamps, messages, or other symptoms outside of the discovery of this malfunction.
Corrective Action:
The rearview camera system on the vehicle has malfunctioned, causing the rearview image not to display when the driver attempts to use it while backing up. This poses a significant safety risk, as the absence of the rearview image could lead to backing up without confirming the area is clear, increasing the risk of injury to people/kids outside the vehicle. Although the recall was issued on June 13, dealers have been unable to provide any information on when a remedy will be available. The vehicle was purchased on July 28, and as of September, there has been no further information or resolution. The affected component has not been inspected by the manufacturer, police, or insurance representatives. There are no warning lamps, messages, or other symptoms outside of the discovery of this malfunction.
Additional Notes:
The rearview camera system on the vehicle has malfunctioned, causing the rearview image not to display when the driver attempts to use it while backing up. This poses a significant safety risk, as the absence of the rearview image could lead to backing up without confirming the area is clear, increasing the risk of injury to people/kids outside the vehicle. Although the recall was issued on June 13, dealers have been unable to provide any information on when a remedy will be available. The vehicle was purchased on July 28, and as of September, there has been no further information or resolution. The affected component has not been inspected by the manufacturer, police, or insurance representatives. There are no warning lamps, messages, or other symptoms outside of the discovery of this malfunction.
Mfg Campaign: 11612489
Recall Date: Sep 4, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The battery coolant is leaking from the rear of the vehicle
Corrective Action:
The battery coolant is leaking from the rear of the vehicle
Additional Notes:
The battery coolant is leaking from the rear of the vehicle
Mfg Campaign: 11611497
Recall Date: Aug 29, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The battery coolant is leaking from the rear of the vehicle
Corrective Action:
The battery coolant is leaking from the rear of the vehicle
Additional Notes:
The battery coolant is leaking from the rear of the vehicle
Mfg Campaign: 11611497
Recall Date: Aug 29, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The battery coolant is leaking from the rear of the vehicle
Corrective Action:
The battery coolant is leaking from the rear of the vehicle
Additional Notes:
The battery coolant is leaking from the rear of the vehicle
Mfg Campaign: 11611497
Recall Date: Aug 29, 2024
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11610253
Recall Date: Aug 22, 2024
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11610253
Recall Date: Aug 22, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Manufacturer is not fixing recall with remedy in reasonable time. Fix is available for model years other than 2021. Have open case with Chrysler which has provided no assistance and there is no date remedy will be available
Corrective Action:
Manufacturer is not fixing recall with remedy in reasonable time. Fix is available for model years other than 2021. Have open case with Chrysler which has provided no assistance and there is no date remedy will be available
Additional Notes:
Manufacturer is not fixing recall with remedy in reasonable time. Fix is available for model years other than 2021. Have open case with Chrysler which has provided no assistance and there is no date remedy will be available
Mfg Campaign: 11609930
Recall Date: Aug 21, 2024
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