Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain Mopar Stage 1 Kit Performance Packages Powertrain Control Modules (PCM) Part Numbers P5160023, P5160025, and Demon Crate PCM Part Number 68412287AA. The PCMs are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U82, U83
Recall Date: Jul 12, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Consumer Complaints
107 ComplaintsChrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
I HAD A SINGLE CAR ACCIDENT HEAD ON COLLISION TO GUARD RAILS. SEAT BELTS DID NOT RESTRICT ME FROM HITTING WINDSHIELD ALSO MY AIR BAGS DIDN'T DEPLOY AT IMPACT.
Corrective Action:
I HAD A SINGLE CAR ACCIDENT HEAD ON COLLISION TO GUARD RAILS. SEAT BELTS DID NOT RESTRICT ME FROM HITTING WINDSHIELD ALSO MY AIR BAGS DIDN'T DEPLOY AT IMPACT.
Additional Notes:
I HAD A SINGLE CAR ACCIDENT HEAD ON COLLISION TO GUARD RAILS. SEAT BELTS DID NOT RESTRICT ME FROM HITTING WINDSHIELD ALSO MY AIR BAGS DIDN'T DEPLOY AT IMPACT.
Mfg Campaign: 11366450
Recall Date: Oct 26, 2020
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
NOTICED HEADLIGHTS FLICKERED ONCE IN AWHILE WHEN DRIVING DOWN THE ROAD THEN SOMEONE SAID MY PASSENGER HEADLIGHT WAS OUT, MY UPGRADED HEADLIGHTS ARE SO BRIGHT I DIDN'T NOTICE WHILE BEHIND THE WHEEL. I TOOK IT TO DODGE DEALERSHIP TO CHANGE THE $1200. MOPAR BULB WHEN THEY FOUND THAT WAS NOT THE PROBLEM, THE FUSE HAD MELTED INTO THE WIRING HARNESSES. THEY TOLD ME IT'S A $700 PART & 14 HOURS LABOR BUT THE PART IS ON BACK ORDER WITH NO ETA 68273736AE SO I COULDN'T FIX IT ANYWAYS. SO I STARTED LOOKING IT UP & THOUSANDS OF PEOPLE HAVE HAD THIS PROBLEM & CHRYSLER HAD THIS ISSUE ON RECALL BACK IN 2011-2012. *TR
Corrective Action:
NOTICED HEADLIGHTS FLICKERED ONCE IN AWHILE WHEN DRIVING DOWN THE ROAD THEN SOMEONE SAID MY PASSENGER HEADLIGHT WAS OUT, MY UPGRADED HEADLIGHTS ARE SO BRIGHT I DIDN'T NOTICE WHILE BEHIND THE WHEEL. I TOOK IT TO DODGE DEALERSHIP TO CHANGE THE $1200. MOPAR BULB WHEN THEY FOUND THAT WAS NOT THE PROBLEM, THE FUSE HAD MELTED INTO THE WIRING HARNESSES. THEY TOLD ME IT'S A $700 PART & 14 HOURS LABOR BUT THE PART IS ON BACK ORDER WITH NO ETA 68273736AE SO I COULDN'T FIX IT ANYWAYS. SO I STARTED LOOKING IT UP & THOUSANDS OF PEOPLE HAVE HAD THIS PROBLEM & CHRYSLER HAD THIS ISSUE ON RECALL BACK IN 2011-2012. *TR
Additional Notes:
NOTICED HEADLIGHTS FLICKERED ONCE IN AWHILE WHEN DRIVING DOWN THE ROAD THEN SOMEONE SAID MY PASSENGER HEADLIGHT WAS OUT, MY UPGRADED HEADLIGHTS ARE SO BRIGHT I DIDN'T NOTICE WHILE BEHIND THE WHEEL. I TOOK IT TO DODGE DEALERSHIP TO CHANGE THE $1200. MOPAR BULB WHEN THEY FOUND THAT WAS NOT THE PROBLEM, THE FUSE HAD MELTED INTO THE WIRING HARNESSES. THEY TOLD ME IT'S A $700 PART & 14 HOURS LABOR BUT THE PART IS ON BACK ORDER WITH NO ETA 68273736AE SO I COULDN'T FIX IT ANYWAYS. SO I STARTED LOOKING IT UP & THOUSANDS OF PEOPLE HAVE HAD THIS PROBLEM & CHRYSLER HAD THIS ISSUE ON RECALL BACK IN 2011-2012. *TR
Mfg Campaign: 11329106
Recall Date: Jun 16, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
UNABLE TO LOOK UP ANY RECALLS BECAUSE YOUR WEBSITE DOESN'T RECOGNIZE MY VIN NUMBER? *TR
Corrective Action:
UNABLE TO LOOK UP ANY RECALLS BECAUSE YOUR WEBSITE DOESN'T RECOGNIZE MY VIN NUMBER? *TR
Additional Notes:
UNABLE TO LOOK UP ANY RECALLS BECAUSE YOUR WEBSITE DOESN'T RECOGNIZE MY VIN NUMBER? *TR
Mfg Campaign: 11328437
Recall Date: Jun 12, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY HEADLIGHTS INTERMITTENTLY WENT OUT. SOMETIMES ONE SIDE, SOMETIMES BOTH. IT HAPPENED LAST NIGHT WHILE I WAS DRIVING. BOTH HEADLIGHTS WENT OUT. LUCKILY I WAS RIGHT DOWN THE STREET FROM MY HOUSE. PULLED IN THE GARAGE TO FIND THAT BOTH HEADLIGHT FUSES (FUSE 15 AND FUSE16) WERE BURNT. UPON FURTHER RESEARCH ON FORUMS AND WEBSITES DEDICATED TO MY CAR, MANY OTHER PEOPLE ARE ALSO HAVING ISSUES WITH THIS. THIS HAS HAPPENED TO MULTIPLE TIMES. LUCKILY THIS TIME I WAS NOT ON A BUSY STREET, BUT I WAS ON A STATE ROUTE A MINUTE PRIOR TO THIS. BOTH MY LOWBEAMS AND HIGH BEAMS WERE AFFECTED.
Corrective Action:
MY HEADLIGHTS INTERMITTENTLY WENT OUT. SOMETIMES ONE SIDE, SOMETIMES BOTH. IT HAPPENED LAST NIGHT WHILE I WAS DRIVING. BOTH HEADLIGHTS WENT OUT. LUCKILY I WAS RIGHT DOWN THE STREET FROM MY HOUSE. PULLED IN THE GARAGE TO FIND THAT BOTH HEADLIGHT FUSES (FUSE 15 AND FUSE16) WERE BURNT. UPON FURTHER RESEARCH ON FORUMS AND WEBSITES DEDICATED TO MY CAR, MANY OTHER PEOPLE ARE ALSO HAVING ISSUES WITH THIS. THIS HAS HAPPENED TO MULTIPLE TIMES. LUCKILY THIS TIME I WAS NOT ON A BUSY STREET, BUT I WAS ON A STATE ROUTE A MINUTE PRIOR TO THIS. BOTH MY LOWBEAMS AND HIGH BEAMS WERE AFFECTED.
Additional Notes:
MY HEADLIGHTS INTERMITTENTLY WENT OUT. SOMETIMES ONE SIDE, SOMETIMES BOTH. IT HAPPENED LAST NIGHT WHILE I WAS DRIVING. BOTH HEADLIGHTS WENT OUT. LUCKILY I WAS RIGHT DOWN THE STREET FROM MY HOUSE. PULLED IN THE GARAGE TO FIND THAT BOTH HEADLIGHT FUSES (FUSE 15 AND FUSE16) WERE BURNT. UPON FURTHER RESEARCH ON FORUMS AND WEBSITES DEDICATED TO MY CAR, MANY OTHER PEOPLE ARE ALSO HAVING ISSUES WITH THIS. THIS HAS HAPPENED TO MULTIPLE TIMES. LUCKILY THIS TIME I WAS NOT ON A BUSY STREET, BUT I WAS ON A STATE ROUTE A MINUTE PRIOR TO THIS. BOTH MY LOWBEAMS AND HIGH BEAMS WERE AFFECTED.
Mfg Campaign: 11322266
Recall Date: Apr 26, 2020
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
MY HEADLIGHTS INTERMITTENTLY WENT OUT. SOMETIMES ONE SIDE, SOMETIMES BOTH. IT HAPPENED LAST NIGHT WHILE I WAS DRIVING. BOTH HEADLIGHTS WENT OUT. LUCKILY I WAS RIGHT DOWN THE STREET FROM MY HOUSE. PULLED IN THE GARAGE TO FIND THAT BOTH HEADLIGHT FUSES (FUSE 15 AND FUSE16) WERE BURNT. UPON FURTHER RESEARCH ON FORUMS AND WEBSITES DEDICATED TO MY CAR, MANY OTHER PEOPLE ARE ALSO HAVING ISSUES WITH THIS. THIS HAS HAPPENED TO MULTIPLE TIMES. LUCKILY THIS TIME I WAS NOT ON A BUSY STREET, BUT I WAS ON A STATE ROUTE A MINUTE PRIOR TO THIS. BOTH MY LOWBEAMS AND HIGH BEAMS WERE AFFECTED.
Corrective Action:
MY HEADLIGHTS INTERMITTENTLY WENT OUT. SOMETIMES ONE SIDE, SOMETIMES BOTH. IT HAPPENED LAST NIGHT WHILE I WAS DRIVING. BOTH HEADLIGHTS WENT OUT. LUCKILY I WAS RIGHT DOWN THE STREET FROM MY HOUSE. PULLED IN THE GARAGE TO FIND THAT BOTH HEADLIGHT FUSES (FUSE 15 AND FUSE16) WERE BURNT. UPON FURTHER RESEARCH ON FORUMS AND WEBSITES DEDICATED TO MY CAR, MANY OTHER PEOPLE ARE ALSO HAVING ISSUES WITH THIS. THIS HAS HAPPENED TO MULTIPLE TIMES. LUCKILY THIS TIME I WAS NOT ON A BUSY STREET, BUT I WAS ON A STATE ROUTE A MINUTE PRIOR TO THIS. BOTH MY LOWBEAMS AND HIGH BEAMS WERE AFFECTED.
Additional Notes:
MY HEADLIGHTS INTERMITTENTLY WENT OUT. SOMETIMES ONE SIDE, SOMETIMES BOTH. IT HAPPENED LAST NIGHT WHILE I WAS DRIVING. BOTH HEADLIGHTS WENT OUT. LUCKILY I WAS RIGHT DOWN THE STREET FROM MY HOUSE. PULLED IN THE GARAGE TO FIND THAT BOTH HEADLIGHT FUSES (FUSE 15 AND FUSE16) WERE BURNT. UPON FURTHER RESEARCH ON FORUMS AND WEBSITES DEDICATED TO MY CAR, MANY OTHER PEOPLE ARE ALSO HAVING ISSUES WITH THIS. THIS HAS HAPPENED TO MULTIPLE TIMES. LUCKILY THIS TIME I WAS NOT ON A BUSY STREET, BUT I WAS ON A STATE ROUTE A MINUTE PRIOR TO THIS. BOTH MY LOWBEAMS AND HIGH BEAMS WERE AFFECTED.
Mfg Campaign: 11322266
Recall Date: Apr 26, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BOUGHT THE CAR FROM A DEALERSHIP NOT EVEN A MONTH AGO THEY WERE VERY AWARE THAT THE HEADLIGHTS DID NOT SEEM TO WORK ON THE CAR AFTER SEVERAL WEEKS OF ASKING THEM TO GET IN TOUCH WITH THEIR MECHANIC OR SAYING MAYBE TOMOROW OR NEXT WEEK GOT NO ANSWER CAR CURRENTLY IS UNABLE TO DRIVE AT NIGHT OR EARLY MORNING WHICH IS MY WORK HOURS HAVE RECENTLY HAD TO DRIVE WITH HAZARD LIGHTS ON AT DARK HOURS BULBS OR NOT HE CULPRIT NOR RELAYS OR FUSE HAS A MAJOR ELECTRICAL PROBLEM AND LIGHT PROBLEM ALSO CAR SEEMS TO BE STUCK ON THE HEADLIGHTS ON POSITION NOT ALLOWING ME TO TURN OFF LICENSE PLATE LIGHT AND OR SIDE MARKERS ALONG WITH DASH CLUSTER BEING SO DIM WHERE I'M UNABLE TO SEE DURING THE DAY TIME AND ALSO STEERING WHEEL IS OFF CENTERED WHEN DRIVING STRAIGHT
Corrective Action:
BOUGHT THE CAR FROM A DEALERSHIP NOT EVEN A MONTH AGO THEY WERE VERY AWARE THAT THE HEADLIGHTS DID NOT SEEM TO WORK ON THE CAR AFTER SEVERAL WEEKS OF ASKING THEM TO GET IN TOUCH WITH THEIR MECHANIC OR SAYING MAYBE TOMOROW OR NEXT WEEK GOT NO ANSWER CAR CURRENTLY IS UNABLE TO DRIVE AT NIGHT OR EARLY MORNING WHICH IS MY WORK HOURS HAVE RECENTLY HAD TO DRIVE WITH HAZARD LIGHTS ON AT DARK HOURS BULBS OR NOT HE CULPRIT NOR RELAYS OR FUSE HAS A MAJOR ELECTRICAL PROBLEM AND LIGHT PROBLEM ALSO CAR SEEMS TO BE STUCK ON THE HEADLIGHTS ON POSITION NOT ALLOWING ME TO TURN OFF LICENSE PLATE LIGHT AND OR SIDE MARKERS ALONG WITH DASH CLUSTER BEING SO DIM WHERE I'M UNABLE TO SEE DURING THE DAY TIME AND ALSO STEERING WHEEL IS OFF CENTERED WHEN DRIVING STRAIGHT
Additional Notes:
BOUGHT THE CAR FROM A DEALERSHIP NOT EVEN A MONTH AGO THEY WERE VERY AWARE THAT THE HEADLIGHTS DID NOT SEEM TO WORK ON THE CAR AFTER SEVERAL WEEKS OF ASKING THEM TO GET IN TOUCH WITH THEIR MECHANIC OR SAYING MAYBE TOMOROW OR NEXT WEEK GOT NO ANSWER CAR CURRENTLY IS UNABLE TO DRIVE AT NIGHT OR EARLY MORNING WHICH IS MY WORK HOURS HAVE RECENTLY HAD TO DRIVE WITH HAZARD LIGHTS ON AT DARK HOURS BULBS OR NOT HE CULPRIT NOR RELAYS OR FUSE HAS A MAJOR ELECTRICAL PROBLEM AND LIGHT PROBLEM ALSO CAR SEEMS TO BE STUCK ON THE HEADLIGHTS ON POSITION NOT ALLOWING ME TO TURN OFF LICENSE PLATE LIGHT AND OR SIDE MARKERS ALONG WITH DASH CLUSTER BEING SO DIM WHERE I'M UNABLE TO SEE DURING THE DAY TIME AND ALSO STEERING WHEEL IS OFF CENTERED WHEN DRIVING STRAIGHT
Mfg Campaign: 11319388
Recall Date: Mar 26, 2020
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
BOUGHT THE CAR FROM A DEALERSHIP NOT EVEN A MONTH AGO THEY WERE VERY AWARE THAT THE HEADLIGHTS DID NOT SEEM TO WORK ON THE CAR AFTER SEVERAL WEEKS OF ASKING THEM TO GET IN TOUCH WITH THEIR MECHANIC OR SAYING MAYBE TOMOROW OR NEXT WEEK GOT NO ANSWER CAR CURRENTLY IS UNABLE TO DRIVE AT NIGHT OR EARLY MORNING WHICH IS MY WORK HOURS HAVE RECENTLY HAD TO DRIVE WITH HAZARD LIGHTS ON AT DARK HOURS BULBS OR NOT HE CULPRIT NOR RELAYS OR FUSE HAS A MAJOR ELECTRICAL PROBLEM AND LIGHT PROBLEM ALSO CAR SEEMS TO BE STUCK ON THE HEADLIGHTS ON POSITION NOT ALLOWING ME TO TURN OFF LICENSE PLATE LIGHT AND OR SIDE MARKERS ALONG WITH DASH CLUSTER BEING SO DIM WHERE I'M UNABLE TO SEE DURING THE DAY TIME AND ALSO STEERING WHEEL IS OFF CENTERED WHEN DRIVING STRAIGHT
Corrective Action:
BOUGHT THE CAR FROM A DEALERSHIP NOT EVEN A MONTH AGO THEY WERE VERY AWARE THAT THE HEADLIGHTS DID NOT SEEM TO WORK ON THE CAR AFTER SEVERAL WEEKS OF ASKING THEM TO GET IN TOUCH WITH THEIR MECHANIC OR SAYING MAYBE TOMOROW OR NEXT WEEK GOT NO ANSWER CAR CURRENTLY IS UNABLE TO DRIVE AT NIGHT OR EARLY MORNING WHICH IS MY WORK HOURS HAVE RECENTLY HAD TO DRIVE WITH HAZARD LIGHTS ON AT DARK HOURS BULBS OR NOT HE CULPRIT NOR RELAYS OR FUSE HAS A MAJOR ELECTRICAL PROBLEM AND LIGHT PROBLEM ALSO CAR SEEMS TO BE STUCK ON THE HEADLIGHTS ON POSITION NOT ALLOWING ME TO TURN OFF LICENSE PLATE LIGHT AND OR SIDE MARKERS ALONG WITH DASH CLUSTER BEING SO DIM WHERE I'M UNABLE TO SEE DURING THE DAY TIME AND ALSO STEERING WHEEL IS OFF CENTERED WHEN DRIVING STRAIGHT
Additional Notes:
BOUGHT THE CAR FROM A DEALERSHIP NOT EVEN A MONTH AGO THEY WERE VERY AWARE THAT THE HEADLIGHTS DID NOT SEEM TO WORK ON THE CAR AFTER SEVERAL WEEKS OF ASKING THEM TO GET IN TOUCH WITH THEIR MECHANIC OR SAYING MAYBE TOMOROW OR NEXT WEEK GOT NO ANSWER CAR CURRENTLY IS UNABLE TO DRIVE AT NIGHT OR EARLY MORNING WHICH IS MY WORK HOURS HAVE RECENTLY HAD TO DRIVE WITH HAZARD LIGHTS ON AT DARK HOURS BULBS OR NOT HE CULPRIT NOR RELAYS OR FUSE HAS A MAJOR ELECTRICAL PROBLEM AND LIGHT PROBLEM ALSO CAR SEEMS TO BE STUCK ON THE HEADLIGHTS ON POSITION NOT ALLOWING ME TO TURN OFF LICENSE PLATE LIGHT AND OR SIDE MARKERS ALONG WITH DASH CLUSTER BEING SO DIM WHERE I'M UNABLE TO SEE DURING THE DAY TIME AND ALSO STEERING WHEEL IS OFF CENTERED WHEN DRIVING STRAIGHT
Mfg Campaign: 11319388
Recall Date: Mar 26, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
LIFTER NOISE VERY BAD AFTER SITTING STILL TICKS WHEN WARM WAS TOLD BY DODGE THEY ALL DO THAT
Corrective Action:
LIFTER NOISE VERY BAD AFTER SITTING STILL TICKS WHEN WARM WAS TOLD BY DODGE THEY ALL DO THAT
Additional Notes:
LIFTER NOISE VERY BAD AFTER SITTING STILL TICKS WHEN WARM WAS TOLD BY DODGE THEY ALL DO THAT
Mfg Campaign: 11318010
Recall Date: Mar 14, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
CAXMAX SOLD ME A CAR THAT MY MECHANIC DESCRIBED AS FLOOD DAMAGED UP TO THE BODY LINE JUST BELOW THE WINDOW. RUST FROM THE ENGINE TO THE EXHAUST TIPS. ROCKS AND SAND IN ALL BODY CAVITIES ON THE UNDERSIDE OF THE VEHICLE. I CONVEYED THIS INFORMATION TO MY SALESMAN WHO FACILITATED A REFUND. I INCLUDED PHOTOS. A WEEK LATER IT WAS BACK ON THE CARMAX SOUTH SACRAMENTO WEBSITE (WHERE I BOUGHT IT) WITH UPDATED MILEAGE INFORMATION AND NO MENTION OF THE FLOOD DAMAGE. AS IT IS IN 'UNAVAILABLE' STATUS IT IS LIKELY BEING RESOLD TO ANOTHER UNSUSPECTING CONSUMER.
Corrective Action:
CAXMAX SOLD ME A CAR THAT MY MECHANIC DESCRIBED AS FLOOD DAMAGED UP TO THE BODY LINE JUST BELOW THE WINDOW. RUST FROM THE ENGINE TO THE EXHAUST TIPS. ROCKS AND SAND IN ALL BODY CAVITIES ON THE UNDERSIDE OF THE VEHICLE. I CONVEYED THIS INFORMATION TO MY SALESMAN WHO FACILITATED A REFUND. I INCLUDED PHOTOS. A WEEK LATER IT WAS BACK ON THE CARMAX SOUTH SACRAMENTO WEBSITE (WHERE I BOUGHT IT) WITH UPDATED MILEAGE INFORMATION AND NO MENTION OF THE FLOOD DAMAGE. AS IT IS IN 'UNAVAILABLE' STATUS IT IS LIKELY BEING RESOLD TO ANOTHER UNSUSPECTING CONSUMER.
Additional Notes:
CAXMAX SOLD ME A CAR THAT MY MECHANIC DESCRIBED AS FLOOD DAMAGED UP TO THE BODY LINE JUST BELOW THE WINDOW. RUST FROM THE ENGINE TO THE EXHAUST TIPS. ROCKS AND SAND IN ALL BODY CAVITIES ON THE UNDERSIDE OF THE VEHICLE. I CONVEYED THIS INFORMATION TO MY SALESMAN WHO FACILITATED A REFUND. I INCLUDED PHOTOS. A WEEK LATER IT WAS BACK ON THE CARMAX SOUTH SACRAMENTO WEBSITE (WHERE I BOUGHT IT) WITH UPDATED MILEAGE INFORMATION AND NO MENTION OF THE FLOOD DAMAGE. AS IT IS IN 'UNAVAILABLE' STATUS IT IS LIKELY BEING RESOLD TO ANOTHER UNSUSPECTING CONSUMER.
Mfg Campaign: 11301517
Recall Date: Jan 24, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
CAXMAX SOLD ME A CAR THAT MY MECHANIC DESCRIBED AS FLOOD DAMAGED UP TO THE BODY LINE JUST BELOW THE WINDOW. RUST FROM THE ENGINE TO THE EXHAUST TIPS. ROCKS AND SAND IN ALL BODY CAVITIES ON THE UNDERSIDE OF THE VEHICLE. I CONVEYED THIS INFORMATION TO MY SALESMAN WHO FACILITATED A REFUND. I INCLUDED PHOTOS. A WEEK LATER IT WAS BACK ON THE CARMAX SOUTH SACRAMENTO WEBSITE (WHERE I BOUGHT IT) WITH UPDATED MILEAGE INFORMATION AND NO MENTION OF THE FLOOD DAMAGE. AS IT IS IN 'UNAVAILABLE' STATUS IT IS LIKELY BEING RESOLD TO ANOTHER UNSUSPECTING CONSUMER.
Corrective Action:
CAXMAX SOLD ME A CAR THAT MY MECHANIC DESCRIBED AS FLOOD DAMAGED UP TO THE BODY LINE JUST BELOW THE WINDOW. RUST FROM THE ENGINE TO THE EXHAUST TIPS. ROCKS AND SAND IN ALL BODY CAVITIES ON THE UNDERSIDE OF THE VEHICLE. I CONVEYED THIS INFORMATION TO MY SALESMAN WHO FACILITATED A REFUND. I INCLUDED PHOTOS. A WEEK LATER IT WAS BACK ON THE CARMAX SOUTH SACRAMENTO WEBSITE (WHERE I BOUGHT IT) WITH UPDATED MILEAGE INFORMATION AND NO MENTION OF THE FLOOD DAMAGE. AS IT IS IN 'UNAVAILABLE' STATUS IT IS LIKELY BEING RESOLD TO ANOTHER UNSUSPECTING CONSUMER.
Additional Notes:
CAXMAX SOLD ME A CAR THAT MY MECHANIC DESCRIBED AS FLOOD DAMAGED UP TO THE BODY LINE JUST BELOW THE WINDOW. RUST FROM THE ENGINE TO THE EXHAUST TIPS. ROCKS AND SAND IN ALL BODY CAVITIES ON THE UNDERSIDE OF THE VEHICLE. I CONVEYED THIS INFORMATION TO MY SALESMAN WHO FACILITATED A REFUND. I INCLUDED PHOTOS. A WEEK LATER IT WAS BACK ON THE CARMAX SOUTH SACRAMENTO WEBSITE (WHERE I BOUGHT IT) WITH UPDATED MILEAGE INFORMATION AND NO MENTION OF THE FLOOD DAMAGE. AS IT IS IN 'UNAVAILABLE' STATUS IT IS LIKELY BEING RESOLD TO ANOTHER UNSUSPECTING CONSUMER.
Mfg Campaign: 11301517
Recall Date: Jan 24, 2020
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
CAXMAX SOLD ME A CAR THAT MY MECHANIC DESCRIBED AS FLOOD DAMAGED UP TO THE BODY LINE JUST BELOW THE WINDOW. RUST FROM THE ENGINE TO THE EXHAUST TIPS. ROCKS AND SAND IN ALL BODY CAVITIES ON THE UNDERSIDE OF THE VEHICLE. I CONVEYED THIS INFORMATION TO MY SALESMAN WHO FACILITATED A REFUND. I INCLUDED PHOTOS. A WEEK LATER IT WAS BACK ON THE CARMAX SOUTH SACRAMENTO WEBSITE (WHERE I BOUGHT IT) WITH UPDATED MILEAGE INFORMATION AND NO MENTION OF THE FLOOD DAMAGE. AS IT IS IN 'UNAVAILABLE' STATUS IT IS LIKELY BEING RESOLD TO ANOTHER UNSUSPECTING CONSUMER.
Corrective Action:
CAXMAX SOLD ME A CAR THAT MY MECHANIC DESCRIBED AS FLOOD DAMAGED UP TO THE BODY LINE JUST BELOW THE WINDOW. RUST FROM THE ENGINE TO THE EXHAUST TIPS. ROCKS AND SAND IN ALL BODY CAVITIES ON THE UNDERSIDE OF THE VEHICLE. I CONVEYED THIS INFORMATION TO MY SALESMAN WHO FACILITATED A REFUND. I INCLUDED PHOTOS. A WEEK LATER IT WAS BACK ON THE CARMAX SOUTH SACRAMENTO WEBSITE (WHERE I BOUGHT IT) WITH UPDATED MILEAGE INFORMATION AND NO MENTION OF THE FLOOD DAMAGE. AS IT IS IN 'UNAVAILABLE' STATUS IT IS LIKELY BEING RESOLD TO ANOTHER UNSUSPECTING CONSUMER.
Additional Notes:
CAXMAX SOLD ME A CAR THAT MY MECHANIC DESCRIBED AS FLOOD DAMAGED UP TO THE BODY LINE JUST BELOW THE WINDOW. RUST FROM THE ENGINE TO THE EXHAUST TIPS. ROCKS AND SAND IN ALL BODY CAVITIES ON THE UNDERSIDE OF THE VEHICLE. I CONVEYED THIS INFORMATION TO MY SALESMAN WHO FACILITATED A REFUND. I INCLUDED PHOTOS. A WEEK LATER IT WAS BACK ON THE CARMAX SOUTH SACRAMENTO WEBSITE (WHERE I BOUGHT IT) WITH UPDATED MILEAGE INFORMATION AND NO MENTION OF THE FLOOD DAMAGE. AS IT IS IN 'UNAVAILABLE' STATUS IT IS LIKELY BEING RESOLD TO ANOTHER UNSUSPECTING CONSUMER.
Mfg Campaign: 11301517
Recall Date: Jan 24, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SUNROOF EXPLODED OUTWARD WHILE DRIVING ON A STRAIGHT CITY STREET AT ABOUT 45 MPH. SOUNDED LIKE AN EXPLOSION. WAS NOT HIT BY ANYTHING AND GLASS SHOWS EXPLOSION OUTWARD.
Corrective Action:
SUNROOF EXPLODED OUTWARD WHILE DRIVING ON A STRAIGHT CITY STREET AT ABOUT 45 MPH. SOUNDED LIKE AN EXPLOSION. WAS NOT HIT BY ANYTHING AND GLASS SHOWS EXPLOSION OUTWARD.
Additional Notes:
SUNROOF EXPLODED OUTWARD WHILE DRIVING ON A STRAIGHT CITY STREET AT ABOUT 45 MPH. SOUNDED LIKE AN EXPLOSION. WAS NOT HIT BY ANYTHING AND GLASS SHOWS EXPLOSION OUTWARD.
Mfg Campaign: 11301455
Recall Date: Jan 23, 2020
Chrysler (fca Us, Llc)
Defect Description:
WHEELS:RIM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE CHALLENGER. WHILE THE CONTACT'S SON WAS DRIVING 35 MPH, ONE OF THE REAR WHEEL RIMS CRACKED AND THE TIRE WENT FLAT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE RIM. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 4,000. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE CHALLENGER. WHILE THE CONTACT'S SON WAS DRIVING 35 MPH, ONE OF THE REAR WHEEL RIMS CRACKED AND THE TIRE WENT FLAT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE RIM. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 4,000. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE CHALLENGER. WHILE THE CONTACT'S SON WAS DRIVING 35 MPH, ONE OF THE REAR WHEEL RIMS CRACKED AND THE TIRE WENT FLAT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE RIM. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 4,000. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11279990
Recall Date: Nov 14, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
UCONNECT WILL NOT ADD TO DEVICES, CAN'T ADD PHONES TO CAR FOR HANDS FREE DRIVING. SOFTWARE DEFECT. MY CAR IS 3YEARS OLD. THERE'S NO WAY THIS SHOULD BE HAPPENING. I NEED SATISFACTION PLEASE.
Corrective Action:
UCONNECT WILL NOT ADD TO DEVICES, CAN'T ADD PHONES TO CAR FOR HANDS FREE DRIVING. SOFTWARE DEFECT. MY CAR IS 3YEARS OLD. THERE'S NO WAY THIS SHOULD BE HAPPENING. I NEED SATISFACTION PLEASE.
Additional Notes:
UCONNECT WILL NOT ADD TO DEVICES, CAN'T ADD PHONES TO CAR FOR HANDS FREE DRIVING. SOFTWARE DEFECT. MY CAR IS 3YEARS OLD. THERE'S NO WAY THIS SHOULD BE HAPPENING. I NEED SATISFACTION PLEASE.
Mfg Campaign: 11268388
Recall Date: Oct 14, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BACK UP CAMERA INTERMITTENTLY DOES NOT WORK. BLACK OR GREEN SCREEN. WHILE IN REVERSE WITH A FOOT ON THE BRAKE. AFTER RETURNING TO PARK AND TRYING AGAIN IT STILL DOESN'T WORK. AND OTHER TIMES IT WORKS PERFECTLY FINE.
Corrective Action:
BACK UP CAMERA INTERMITTENTLY DOES NOT WORK. BLACK OR GREEN SCREEN. WHILE IN REVERSE WITH A FOOT ON THE BRAKE. AFTER RETURNING TO PARK AND TRYING AGAIN IT STILL DOESN'T WORK. AND OTHER TIMES IT WORKS PERFECTLY FINE.
Additional Notes:
BACK UP CAMERA INTERMITTENTLY DOES NOT WORK. BLACK OR GREEN SCREEN. WHILE IN REVERSE WITH A FOOT ON THE BRAKE. AFTER RETURNING TO PARK AND TRYING AGAIN IT STILL DOESN'T WORK. AND OTHER TIMES IT WORKS PERFECTLY FINE.
Mfg Campaign: 11255345
Recall Date: Sep 13, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE ICON CAME ON TO TELL ME SERVICE IMMEDIATELY, IT'S BOGGING DOWN WHEN IT'S IN GEAR AND THE MOTOR IS EXTREMELY HOT
Corrective Action:
THE ICON CAME ON TO TELL ME SERVICE IMMEDIATELY, IT'S BOGGING DOWN WHEN IT'S IN GEAR AND THE MOTOR IS EXTREMELY HOT
Additional Notes:
THE ICON CAME ON TO TELL ME SERVICE IMMEDIATELY, IT'S BOGGING DOWN WHEN IT'S IN GEAR AND THE MOTOR IS EXTREMELY HOT
Mfg Campaign: 11242372
Recall Date: Aug 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE ICON CAME ON TO TELL ME SERVICE IMMEDIATELY, IT'S BOGGING DOWN WHEN IT'S IN GEAR AND THE MOTOR IS EXTREMELY HOT
Corrective Action:
THE ICON CAME ON TO TELL ME SERVICE IMMEDIATELY, IT'S BOGGING DOWN WHEN IT'S IN GEAR AND THE MOTOR IS EXTREMELY HOT
Additional Notes:
THE ICON CAME ON TO TELL ME SERVICE IMMEDIATELY, IT'S BOGGING DOWN WHEN IT'S IN GEAR AND THE MOTOR IS EXTREMELY HOT
Mfg Campaign: 11242372
Recall Date: Aug 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE ICON CAME ON TO TELL ME SERVICE IMMEDIATELY, IT'S BOGGING DOWN WHEN IT'S IN GEAR AND THE MOTOR IS EXTREMELY HOT
Corrective Action:
THE ICON CAME ON TO TELL ME SERVICE IMMEDIATELY, IT'S BOGGING DOWN WHEN IT'S IN GEAR AND THE MOTOR IS EXTREMELY HOT
Additional Notes:
THE ICON CAME ON TO TELL ME SERVICE IMMEDIATELY, IT'S BOGGING DOWN WHEN IT'S IN GEAR AND THE MOTOR IS EXTREMELY HOT
Mfg Campaign: 11242372
Recall Date: Aug 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE CHALLENGER. THE CONTACT STATED THAT THE STEERING WHEEL MADE A CREAKING NOISE WHILE DRIVING OR TURNING. THE CONTACT TOOK THE VEHICLE TO EL CAJON FORD (1595 EAST MAIN STREET, EL CAJON, CA 92021, (619) 312-4107) WHERE THE BRAKE CALIPERS WERE CLEANED; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE CONTACT ALSO TOOK THE VEHICLE TO CARL BURGER DODGE (8355 HERCULES STREET, LA MESA, CA 91942, (619) 463-9321) WHERE IT WAS TEST DRIVEN. THE DEALER DUPLICATED THE CREAKING NOISE AND DIAGNOSED THAT IT WAS DUE TO THE STEERING WHEEL BUSHING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 31,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE CHALLENGER. THE CONTACT STATED THAT THE STEERING WHEEL MADE A CREAKING NOISE WHILE DRIVING OR TURNING. THE CONTACT TOOK THE VEHICLE TO EL CAJON FORD (1595 EAST MAIN STREET, EL CAJON, CA 92021, (619) 312-4107) WHERE THE BRAKE CALIPERS WERE CLEANED; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE CONTACT ALSO TOOK THE VEHICLE TO CARL BURGER DODGE (8355 HERCULES STREET, LA MESA, CA 91942, (619) 463-9321) WHERE IT WAS TEST DRIVEN. THE DEALER DUPLICATED THE CREAKING NOISE AND DIAGNOSED THAT IT WAS DUE TO THE STEERING WHEEL BUSHING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 31,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE CHALLENGER. THE CONTACT STATED THAT THE STEERING WHEEL MADE A CREAKING NOISE WHILE DRIVING OR TURNING. THE CONTACT TOOK THE VEHICLE TO EL CAJON FORD (1595 EAST MAIN STREET, EL CAJON, CA 92021, (619) 312-4107) WHERE THE BRAKE CALIPERS WERE CLEANED; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE CONTACT ALSO TOOK THE VEHICLE TO CARL BURGER DODGE (8355 HERCULES STREET, LA MESA, CA 91942, (619) 463-9321) WHERE IT WAS TEST DRIVEN. THE DEALER DUPLICATED THE CREAKING NOISE AND DIAGNOSED THAT IT WAS DUE TO THE STEERING WHEEL BUSHING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 31,000.
Mfg Campaign: 11241857
Recall Date: Aug 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
REAR DIFFERENTIAL MAKES A GRINDING NOISE WHEN I MAKE TURNS. DODGE ISSUED A STAR NUMBER AND FIXED IT BEFORE
Corrective Action:
REAR DIFFERENTIAL MAKES A GRINDING NOISE WHEN I MAKE TURNS. DODGE ISSUED A STAR NUMBER AND FIXED IT BEFORE
Additional Notes:
REAR DIFFERENTIAL MAKES A GRINDING NOISE WHEN I MAKE TURNS. DODGE ISSUED A STAR NUMBER AND FIXED IT BEFORE
Mfg Campaign: 11222628
Recall Date: Jun 26, 2019
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