Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain Mopar Stage 1 Kit Performance Packages Powertrain Control Modules (PCM) Part Numbers P5160023, P5160025, and Demon Crate PCM Part Number 68412287AA. The PCMs are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U82, U83
Recall Date: Jul 12, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U43
Recall Date: May 1, 2018
Consumer Complaints
110 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
RADIO WILL NOT TURN ON. BLACK SCREEN.
Corrective Action:
RADIO WILL NOT TURN ON. BLACK SCREEN.
Additional Notes:
RADIO WILL NOT TURN ON. BLACK SCREEN.
Mfg Campaign: 11372455
Recall Date: Oct 30, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I WAS IN THE CITY OF OLD SAN JUAN, IN MOTION DRIVING DOWN A TWO LANE STREET. I WAS IN A STRAIGHT WAY I HAD BEEN PRESSING THE BRAKE DOWN TO 55 MILES APPROACHING A A SLIGHT CURVE ( NOT EVEN HARD, THE CURVE ONLY DEVIATED FEW FEET TO A RIGHT AND THEN A COUPLE FEET TO LEFT, IN PR TRAVELING TO THE IN THE HISTORICAL AREA THERE IS A CEMENT LIKE STRUCTURE NO MORE THAN 10 INCHES SERVING AS A BARRIER BETWEEN THE TWO CAR LANES AND THE BICYCLE PATH). AT THAT MOMENT I LOST CONTROL OF THE VEHICLE, BRAKES FELT WEIRD COMPLETELY PRESSING THEM DOWN, IN MOTION. WHEN I SLIGHTLY PUMP THE BRAKE AGAIN GOING TOWARD A FULL PRESS THE BRAKE AND WHEELS DIDN'T RESPOND. I TRIED GETTING CONTROL AND AS I LEFT THE LAST CORNER AND STEER I LOST CONTROL HITTING THE BARRIER. MY FRONT TIRE WENT OFF!! ROLLED DOWN HILL. AFTER THAT MY CAR GOT SCRATCH AT THE BOTTOM DRIVING ON MY BRAKE PAD. I BOUGHT THE CAR THE SAME DAY!!!!! I CAN'T STRESS ENOUGH THE SITUATION. I USED TO DRIVE OLDER MODELS AND I'VE NEVER HAD THIS ENCOUNTER. THE STREET THAT IT HAPPEN WAS ASPHALT. THE DEALER AND BANK I GOT MY LOAN, DENIED MY CIVIL CODE RIGHTS, HAD TO GO THROUGH THE INSURANCE. I DIDN'T SIGN THE DOCUMENT STATING I GAVE THE RIGHTS TO THE CAR. THE DEALER INDEPENDENT DODGE DEALER TOOK BACK THE CAR AND NEVER COMPENSATED ME NOR DEALT WITH ME AGAIN. THEY NEVER GAVE ME AN ALTERNATE VEHICLE FOR MY TROUBLE WHILE I FIXED THE PROBLEM. THEY NEVER CALLED BACK! I TRIED GETTING A GOOD LAWYER BUT AFTER THEY TESTED WHAT HAPPEN IN THE BLACK BOX THEY GOT TO THE CONCLUSION I WAS 40 MPH, 5 SECONDS, PRIOR TO THE MOMENT THE INCIDENT TOOK PLACE, SO I WASN'T GOING THAT FAST PUSHING MY BRAKES LOSING CONTROL FROM THE LEFT LANE TOWARDS THE CONCRETE I COULDN'T GET A LAWYER IN PUERTO RICO. I FELT THEY STOLE MY HARD EARNED MONEY, $5,000 I PAID UPFRONT, PLUS THE LOAN AND PLUS THE INSURANCE MONEY AND THE LAWYER I HAD TO PAY FOR THE AGGRAVATION.
Corrective Action:
I WAS IN THE CITY OF OLD SAN JUAN, IN MOTION DRIVING DOWN A TWO LANE STREET. I WAS IN A STRAIGHT WAY I HAD BEEN PRESSING THE BRAKE DOWN TO 55 MILES APPROACHING A A SLIGHT CURVE ( NOT EVEN HARD, THE CURVE ONLY DEVIATED FEW FEET TO A RIGHT AND THEN A COUPLE FEET TO LEFT, IN PR TRAVELING TO THE IN THE HISTORICAL AREA THERE IS A CEMENT LIKE STRUCTURE NO MORE THAN 10 INCHES SERVING AS A BARRIER BETWEEN THE TWO CAR LANES AND THE BICYCLE PATH). AT THAT MOMENT I LOST CONTROL OF THE VEHICLE, BRAKES FELT WEIRD COMPLETELY PRESSING THEM DOWN, IN MOTION. WHEN I SLIGHTLY PUMP THE BRAKE AGAIN GOING TOWARD A FULL PRESS THE BRAKE AND WHEELS DIDN'T RESPOND. I TRIED GETTING CONTROL AND AS I LEFT THE LAST CORNER AND STEER I LOST CONTROL HITTING THE BARRIER. MY FRONT TIRE WENT OFF!! ROLLED DOWN HILL. AFTER THAT MY CAR GOT SCRATCH AT THE BOTTOM DRIVING ON MY BRAKE PAD. I BOUGHT THE CAR THE SAME DAY!!!!! I CAN'T STRESS ENOUGH THE SITUATION. I USED TO DRIVE OLDER MODELS AND I'VE NEVER HAD THIS ENCOUNTER. THE STREET THAT IT HAPPEN WAS ASPHALT. THE DEALER AND BANK I GOT MY LOAN, DENIED MY CIVIL CODE RIGHTS, HAD TO GO THROUGH THE INSURANCE. I DIDN'T SIGN THE DOCUMENT STATING I GAVE THE RIGHTS TO THE CAR. THE DEALER INDEPENDENT DODGE DEALER TOOK BACK THE CAR AND NEVER COMPENSATED ME NOR DEALT WITH ME AGAIN. THEY NEVER GAVE ME AN ALTERNATE VEHICLE FOR MY TROUBLE WHILE I FIXED THE PROBLEM. THEY NEVER CALLED BACK! I TRIED GETTING A GOOD LAWYER BUT AFTER THEY TESTED WHAT HAPPEN IN THE BLACK BOX THEY GOT TO THE CONCLUSION I WAS 40 MPH, 5 SECONDS, PRIOR TO THE MOMENT THE INCIDENT TOOK PLACE, SO I WASN'T GOING THAT FAST PUSHING MY BRAKES LOSING CONTROL FROM THE LEFT LANE TOWARDS THE CONCRETE I COULDN'T GET A LAWYER IN PUERTO RICO. I FELT THEY STOLE MY HARD EARNED MONEY, $5,000 I PAID UPFRONT, PLUS THE LOAN AND PLUS THE INSURANCE MONEY AND THE LAWYER I HAD TO PAY FOR THE AGGRAVATION.
Additional Notes:
I WAS IN THE CITY OF OLD SAN JUAN, IN MOTION DRIVING DOWN A TWO LANE STREET. I WAS IN A STRAIGHT WAY I HAD BEEN PRESSING THE BRAKE DOWN TO 55 MILES APPROACHING A A SLIGHT CURVE ( NOT EVEN HARD, THE CURVE ONLY DEVIATED FEW FEET TO A RIGHT AND THEN A COUPLE FEET TO LEFT, IN PR TRAVELING TO THE IN THE HISTORICAL AREA THERE IS A CEMENT LIKE STRUCTURE NO MORE THAN 10 INCHES SERVING AS A BARRIER BETWEEN THE TWO CAR LANES AND THE BICYCLE PATH). AT THAT MOMENT I LOST CONTROL OF THE VEHICLE, BRAKES FELT WEIRD COMPLETELY PRESSING THEM DOWN, IN MOTION. WHEN I SLIGHTLY PUMP THE BRAKE AGAIN GOING TOWARD A FULL PRESS THE BRAKE AND WHEELS DIDN'T RESPOND. I TRIED GETTING CONTROL AND AS I LEFT THE LAST CORNER AND STEER I LOST CONTROL HITTING THE BARRIER. MY FRONT TIRE WENT OFF!! ROLLED DOWN HILL. AFTER THAT MY CAR GOT SCRATCH AT THE BOTTOM DRIVING ON MY BRAKE PAD. I BOUGHT THE CAR THE SAME DAY!!!!! I CAN'T STRESS ENOUGH THE SITUATION. I USED TO DRIVE OLDER MODELS AND I'VE NEVER HAD THIS ENCOUNTER. THE STREET THAT IT HAPPEN WAS ASPHALT. THE DEALER AND BANK I GOT MY LOAN, DENIED MY CIVIL CODE RIGHTS, HAD TO GO THROUGH THE INSURANCE. I DIDN'T SIGN THE DOCUMENT STATING I GAVE THE RIGHTS TO THE CAR. THE DEALER INDEPENDENT DODGE DEALER TOOK BACK THE CAR AND NEVER COMPENSATED ME NOR DEALT WITH ME AGAIN. THEY NEVER GAVE ME AN ALTERNATE VEHICLE FOR MY TROUBLE WHILE I FIXED THE PROBLEM. THEY NEVER CALLED BACK! I TRIED GETTING A GOOD LAWYER BUT AFTER THEY TESTED WHAT HAPPEN IN THE BLACK BOX THEY GOT TO THE CONCLUSION I WAS 40 MPH, 5 SECONDS, PRIOR TO THE MOMENT THE INCIDENT TOOK PLACE, SO I WASN'T GOING THAT FAST PUSHING MY BRAKES LOSING CONTROL FROM THE LEFT LANE TOWARDS THE CONCRETE I COULDN'T GET A LAWYER IN PUERTO RICO. I FELT THEY STOLE MY HARD EARNED MONEY, $5,000 I PAID UPFRONT, PLUS THE LOAN AND PLUS THE INSURANCE MONEY AND THE LAWYER I HAD TO PAY FOR THE AGGRAVATION.
Mfg Campaign: 11339855
Recall Date: Jul 17, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I WAS IN THE CITY OF OLD SAN JUAN, IN MOTION DRIVING DOWN A TWO LANE STREET. I WAS IN A STRAIGHT WAY I HAD BEEN PRESSING THE BRAKE DOWN TO 55 MILES APPROACHING A A SLIGHT CURVE ( NOT EVEN HARD, THE CURVE ONLY DEVIATED FEW FEET TO A RIGHT AND THEN A COUPLE FEET TO LEFT, IN PR TRAVELING TO THE IN THE HISTORICAL AREA THERE IS A CEMENT LIKE STRUCTURE NO MORE THAN 10 INCHES SERVING AS A BARRIER BETWEEN THE TWO CAR LANES AND THE BICYCLE PATH). AT THAT MOMENT I LOST CONTROL OF THE VEHICLE, BRAKES FELT WEIRD COMPLETELY PRESSING THEM DOWN, IN MOTION. WHEN I SLIGHTLY PUMP THE BRAKE AGAIN GOING TOWARD A FULL PRESS THE BRAKE AND WHEELS DIDN'T RESPOND. I TRIED GETTING CONTROL AND AS I LEFT THE LAST CORNER AND STEER I LOST CONTROL HITTING THE BARRIER. MY FRONT TIRE WENT OFF!! ROLLED DOWN HILL. AFTER THAT MY CAR GOT SCRATCH AT THE BOTTOM DRIVING ON MY BRAKE PAD. I BOUGHT THE CAR THE SAME DAY!!!!! I CAN'T STRESS ENOUGH THE SITUATION. I USED TO DRIVE OLDER MODELS AND I'VE NEVER HAD THIS ENCOUNTER. THE STREET THAT IT HAPPEN WAS ASPHALT. THE DEALER AND BANK I GOT MY LOAN, DENIED MY CIVIL CODE RIGHTS, HAD TO GO THROUGH THE INSURANCE. I DIDN'T SIGN THE DOCUMENT STATING I GAVE THE RIGHTS TO THE CAR. THE DEALER INDEPENDENT DODGE DEALER TOOK BACK THE CAR AND NEVER COMPENSATED ME NOR DEALT WITH ME AGAIN. THEY NEVER GAVE ME AN ALTERNATE VEHICLE FOR MY TROUBLE WHILE I FIXED THE PROBLEM. THEY NEVER CALLED BACK! I TRIED GETTING A GOOD LAWYER BUT AFTER THEY TESTED WHAT HAPPEN IN THE BLACK BOX THEY GOT TO THE CONCLUSION I WAS 40 MPH, 5 SECONDS, PRIOR TO THE MOMENT THE INCIDENT TOOK PLACE, SO I WASN'T GOING THAT FAST PUSHING MY BRAKES LOSING CONTROL FROM THE LEFT LANE TOWARDS THE CONCRETE I COULDN'T GET A LAWYER IN PUERTO RICO. I FELT THEY STOLE MY HARD EARNED MONEY, $5,000 I PAID UPFRONT, PLUS THE LOAN AND PLUS THE INSURANCE MONEY AND THE LAWYER I HAD TO PAY FOR THE AGGRAVATION.
Corrective Action:
I WAS IN THE CITY OF OLD SAN JUAN, IN MOTION DRIVING DOWN A TWO LANE STREET. I WAS IN A STRAIGHT WAY I HAD BEEN PRESSING THE BRAKE DOWN TO 55 MILES APPROACHING A A SLIGHT CURVE ( NOT EVEN HARD, THE CURVE ONLY DEVIATED FEW FEET TO A RIGHT AND THEN A COUPLE FEET TO LEFT, IN PR TRAVELING TO THE IN THE HISTORICAL AREA THERE IS A CEMENT LIKE STRUCTURE NO MORE THAN 10 INCHES SERVING AS A BARRIER BETWEEN THE TWO CAR LANES AND THE BICYCLE PATH). AT THAT MOMENT I LOST CONTROL OF THE VEHICLE, BRAKES FELT WEIRD COMPLETELY PRESSING THEM DOWN, IN MOTION. WHEN I SLIGHTLY PUMP THE BRAKE AGAIN GOING TOWARD A FULL PRESS THE BRAKE AND WHEELS DIDN'T RESPOND. I TRIED GETTING CONTROL AND AS I LEFT THE LAST CORNER AND STEER I LOST CONTROL HITTING THE BARRIER. MY FRONT TIRE WENT OFF!! ROLLED DOWN HILL. AFTER THAT MY CAR GOT SCRATCH AT THE BOTTOM DRIVING ON MY BRAKE PAD. I BOUGHT THE CAR THE SAME DAY!!!!! I CAN'T STRESS ENOUGH THE SITUATION. I USED TO DRIVE OLDER MODELS AND I'VE NEVER HAD THIS ENCOUNTER. THE STREET THAT IT HAPPEN WAS ASPHALT. THE DEALER AND BANK I GOT MY LOAN, DENIED MY CIVIL CODE RIGHTS, HAD TO GO THROUGH THE INSURANCE. I DIDN'T SIGN THE DOCUMENT STATING I GAVE THE RIGHTS TO THE CAR. THE DEALER INDEPENDENT DODGE DEALER TOOK BACK THE CAR AND NEVER COMPENSATED ME NOR DEALT WITH ME AGAIN. THEY NEVER GAVE ME AN ALTERNATE VEHICLE FOR MY TROUBLE WHILE I FIXED THE PROBLEM. THEY NEVER CALLED BACK! I TRIED GETTING A GOOD LAWYER BUT AFTER THEY TESTED WHAT HAPPEN IN THE BLACK BOX THEY GOT TO THE CONCLUSION I WAS 40 MPH, 5 SECONDS, PRIOR TO THE MOMENT THE INCIDENT TOOK PLACE, SO I WASN'T GOING THAT FAST PUSHING MY BRAKES LOSING CONTROL FROM THE LEFT LANE TOWARDS THE CONCRETE I COULDN'T GET A LAWYER IN PUERTO RICO. I FELT THEY STOLE MY HARD EARNED MONEY, $5,000 I PAID UPFRONT, PLUS THE LOAN AND PLUS THE INSURANCE MONEY AND THE LAWYER I HAD TO PAY FOR THE AGGRAVATION.
Additional Notes:
I WAS IN THE CITY OF OLD SAN JUAN, IN MOTION DRIVING DOWN A TWO LANE STREET. I WAS IN A STRAIGHT WAY I HAD BEEN PRESSING THE BRAKE DOWN TO 55 MILES APPROACHING A A SLIGHT CURVE ( NOT EVEN HARD, THE CURVE ONLY DEVIATED FEW FEET TO A RIGHT AND THEN A COUPLE FEET TO LEFT, IN PR TRAVELING TO THE IN THE HISTORICAL AREA THERE IS A CEMENT LIKE STRUCTURE NO MORE THAN 10 INCHES SERVING AS A BARRIER BETWEEN THE TWO CAR LANES AND THE BICYCLE PATH). AT THAT MOMENT I LOST CONTROL OF THE VEHICLE, BRAKES FELT WEIRD COMPLETELY PRESSING THEM DOWN, IN MOTION. WHEN I SLIGHTLY PUMP THE BRAKE AGAIN GOING TOWARD A FULL PRESS THE BRAKE AND WHEELS DIDN'T RESPOND. I TRIED GETTING CONTROL AND AS I LEFT THE LAST CORNER AND STEER I LOST CONTROL HITTING THE BARRIER. MY FRONT TIRE WENT OFF!! ROLLED DOWN HILL. AFTER THAT MY CAR GOT SCRATCH AT THE BOTTOM DRIVING ON MY BRAKE PAD. I BOUGHT THE CAR THE SAME DAY!!!!! I CAN'T STRESS ENOUGH THE SITUATION. I USED TO DRIVE OLDER MODELS AND I'VE NEVER HAD THIS ENCOUNTER. THE STREET THAT IT HAPPEN WAS ASPHALT. THE DEALER AND BANK I GOT MY LOAN, DENIED MY CIVIL CODE RIGHTS, HAD TO GO THROUGH THE INSURANCE. I DIDN'T SIGN THE DOCUMENT STATING I GAVE THE RIGHTS TO THE CAR. THE DEALER INDEPENDENT DODGE DEALER TOOK BACK THE CAR AND NEVER COMPENSATED ME NOR DEALT WITH ME AGAIN. THEY NEVER GAVE ME AN ALTERNATE VEHICLE FOR MY TROUBLE WHILE I FIXED THE PROBLEM. THEY NEVER CALLED BACK! I TRIED GETTING A GOOD LAWYER BUT AFTER THEY TESTED WHAT HAPPEN IN THE BLACK BOX THEY GOT TO THE CONCLUSION I WAS 40 MPH, 5 SECONDS, PRIOR TO THE MOMENT THE INCIDENT TOOK PLACE, SO I WASN'T GOING THAT FAST PUSHING MY BRAKES LOSING CONTROL FROM THE LEFT LANE TOWARDS THE CONCRETE I COULDN'T GET A LAWYER IN PUERTO RICO. I FELT THEY STOLE MY HARD EARNED MONEY, $5,000 I PAID UPFRONT, PLUS THE LOAN AND PLUS THE INSURANCE MONEY AND THE LAWYER I HAD TO PAY FOR THE AGGRAVATION.
Mfg Campaign: 11339855
Recall Date: Jul 17, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I WAS IN THE CITY OF OLD SAN JUAN, IN MOTION DRIVING DOWN A TWO LANE STREET. I WAS IN A STRAIGHT WAY I HAD BEEN PRESSING THE BRAKE DOWN TO 55 MILES APPROACHING A A SLIGHT CURVE ( NOT EVEN HARD, THE CURVE ONLY DEVIATED FEW FEET TO A RIGHT AND THEN A COUPLE FEET TO LEFT, IN PR TRAVELING TO THE IN THE HISTORICAL AREA THERE IS A CEMENT LIKE STRUCTURE NO MORE THAN 10 INCHES SERVING AS A BARRIER BETWEEN THE TWO CAR LANES AND THE BICYCLE PATH). AT THAT MOMENT I LOST CONTROL OF THE VEHICLE, BRAKES FELT WEIRD COMPLETELY PRESSING THEM DOWN, IN MOTION. WHEN I SLIGHTLY PUMP THE BRAKE AGAIN GOING TOWARD A FULL PRESS THE BRAKE AND WHEELS DIDN'T RESPOND. I TRIED GETTING CONTROL AND AS I LEFT THE LAST CORNER AND STEER I LOST CONTROL HITTING THE BARRIER. MY FRONT TIRE WENT OFF!! ROLLED DOWN HILL. AFTER THAT MY CAR GOT SCRATCH AT THE BOTTOM DRIVING ON MY BRAKE PAD. I BOUGHT THE CAR THE SAME DAY!!!!! I CAN'T STRESS ENOUGH THE SITUATION. I USED TO DRIVE OLDER MODELS AND I'VE NEVER HAD THIS ENCOUNTER. THE STREET THAT IT HAPPEN WAS ASPHALT. THE DEALER AND BANK I GOT MY LOAN, DENIED MY CIVIL CODE RIGHTS, HAD TO GO THROUGH THE INSURANCE. I DIDN'T SIGN THE DOCUMENT STATING I GAVE THE RIGHTS TO THE CAR. THE DEALER INDEPENDENT DODGE DEALER TOOK BACK THE CAR AND NEVER COMPENSATED ME NOR DEALT WITH ME AGAIN. THEY NEVER GAVE ME AN ALTERNATE VEHICLE FOR MY TROUBLE WHILE I FIXED THE PROBLEM. THEY NEVER CALLED BACK! I TRIED GETTING A GOOD LAWYER BUT AFTER THEY TESTED WHAT HAPPEN IN THE BLACK BOX THEY GOT TO THE CONCLUSION I WAS 40 MPH, 5 SECONDS, PRIOR TO THE MOMENT THE INCIDENT TOOK PLACE, SO I WASN'T GOING THAT FAST PUSHING MY BRAKES LOSING CONTROL FROM THE LEFT LANE TOWARDS THE CONCRETE I COULDN'T GET A LAWYER IN PUERTO RICO. I FELT THEY STOLE MY HARD EARNED MONEY, $5,000 I PAID UPFRONT, PLUS THE LOAN AND PLUS THE INSURANCE MONEY AND THE LAWYER I HAD TO PAY FOR THE AGGRAVATION.
Corrective Action:
I WAS IN THE CITY OF OLD SAN JUAN, IN MOTION DRIVING DOWN A TWO LANE STREET. I WAS IN A STRAIGHT WAY I HAD BEEN PRESSING THE BRAKE DOWN TO 55 MILES APPROACHING A A SLIGHT CURVE ( NOT EVEN HARD, THE CURVE ONLY DEVIATED FEW FEET TO A RIGHT AND THEN A COUPLE FEET TO LEFT, IN PR TRAVELING TO THE IN THE HISTORICAL AREA THERE IS A CEMENT LIKE STRUCTURE NO MORE THAN 10 INCHES SERVING AS A BARRIER BETWEEN THE TWO CAR LANES AND THE BICYCLE PATH). AT THAT MOMENT I LOST CONTROL OF THE VEHICLE, BRAKES FELT WEIRD COMPLETELY PRESSING THEM DOWN, IN MOTION. WHEN I SLIGHTLY PUMP THE BRAKE AGAIN GOING TOWARD A FULL PRESS THE BRAKE AND WHEELS DIDN'T RESPOND. I TRIED GETTING CONTROL AND AS I LEFT THE LAST CORNER AND STEER I LOST CONTROL HITTING THE BARRIER. MY FRONT TIRE WENT OFF!! ROLLED DOWN HILL. AFTER THAT MY CAR GOT SCRATCH AT THE BOTTOM DRIVING ON MY BRAKE PAD. I BOUGHT THE CAR THE SAME DAY!!!!! I CAN'T STRESS ENOUGH THE SITUATION. I USED TO DRIVE OLDER MODELS AND I'VE NEVER HAD THIS ENCOUNTER. THE STREET THAT IT HAPPEN WAS ASPHALT. THE DEALER AND BANK I GOT MY LOAN, DENIED MY CIVIL CODE RIGHTS, HAD TO GO THROUGH THE INSURANCE. I DIDN'T SIGN THE DOCUMENT STATING I GAVE THE RIGHTS TO THE CAR. THE DEALER INDEPENDENT DODGE DEALER TOOK BACK THE CAR AND NEVER COMPENSATED ME NOR DEALT WITH ME AGAIN. THEY NEVER GAVE ME AN ALTERNATE VEHICLE FOR MY TROUBLE WHILE I FIXED THE PROBLEM. THEY NEVER CALLED BACK! I TRIED GETTING A GOOD LAWYER BUT AFTER THEY TESTED WHAT HAPPEN IN THE BLACK BOX THEY GOT TO THE CONCLUSION I WAS 40 MPH, 5 SECONDS, PRIOR TO THE MOMENT THE INCIDENT TOOK PLACE, SO I WASN'T GOING THAT FAST PUSHING MY BRAKES LOSING CONTROL FROM THE LEFT LANE TOWARDS THE CONCRETE I COULDN'T GET A LAWYER IN PUERTO RICO. I FELT THEY STOLE MY HARD EARNED MONEY, $5,000 I PAID UPFRONT, PLUS THE LOAN AND PLUS THE INSURANCE MONEY AND THE LAWYER I HAD TO PAY FOR THE AGGRAVATION.
Additional Notes:
I WAS IN THE CITY OF OLD SAN JUAN, IN MOTION DRIVING DOWN A TWO LANE STREET. I WAS IN A STRAIGHT WAY I HAD BEEN PRESSING THE BRAKE DOWN TO 55 MILES APPROACHING A A SLIGHT CURVE ( NOT EVEN HARD, THE CURVE ONLY DEVIATED FEW FEET TO A RIGHT AND THEN A COUPLE FEET TO LEFT, IN PR TRAVELING TO THE IN THE HISTORICAL AREA THERE IS A CEMENT LIKE STRUCTURE NO MORE THAN 10 INCHES SERVING AS A BARRIER BETWEEN THE TWO CAR LANES AND THE BICYCLE PATH). AT THAT MOMENT I LOST CONTROL OF THE VEHICLE, BRAKES FELT WEIRD COMPLETELY PRESSING THEM DOWN, IN MOTION. WHEN I SLIGHTLY PUMP THE BRAKE AGAIN GOING TOWARD A FULL PRESS THE BRAKE AND WHEELS DIDN'T RESPOND. I TRIED GETTING CONTROL AND AS I LEFT THE LAST CORNER AND STEER I LOST CONTROL HITTING THE BARRIER. MY FRONT TIRE WENT OFF!! ROLLED DOWN HILL. AFTER THAT MY CAR GOT SCRATCH AT THE BOTTOM DRIVING ON MY BRAKE PAD. I BOUGHT THE CAR THE SAME DAY!!!!! I CAN'T STRESS ENOUGH THE SITUATION. I USED TO DRIVE OLDER MODELS AND I'VE NEVER HAD THIS ENCOUNTER. THE STREET THAT IT HAPPEN WAS ASPHALT. THE DEALER AND BANK I GOT MY LOAN, DENIED MY CIVIL CODE RIGHTS, HAD TO GO THROUGH THE INSURANCE. I DIDN'T SIGN THE DOCUMENT STATING I GAVE THE RIGHTS TO THE CAR. THE DEALER INDEPENDENT DODGE DEALER TOOK BACK THE CAR AND NEVER COMPENSATED ME NOR DEALT WITH ME AGAIN. THEY NEVER GAVE ME AN ALTERNATE VEHICLE FOR MY TROUBLE WHILE I FIXED THE PROBLEM. THEY NEVER CALLED BACK! I TRIED GETTING A GOOD LAWYER BUT AFTER THEY TESTED WHAT HAPPEN IN THE BLACK BOX THEY GOT TO THE CONCLUSION I WAS 40 MPH, 5 SECONDS, PRIOR TO THE MOMENT THE INCIDENT TOOK PLACE, SO I WASN'T GOING THAT FAST PUSHING MY BRAKES LOSING CONTROL FROM THE LEFT LANE TOWARDS THE CONCRETE I COULDN'T GET A LAWYER IN PUERTO RICO. I FELT THEY STOLE MY HARD EARNED MONEY, $5,000 I PAID UPFRONT, PLUS THE LOAN AND PLUS THE INSURANCE MONEY AND THE LAWYER I HAD TO PAY FOR THE AGGRAVATION.
Mfg Campaign: 11339855
Recall Date: Jul 17, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. THE CONTACT STATED THAT THE GEAR SHIFTER WAS PLACED IN THE PARK POSITION HOWEVER, THE VEHICLE STARTED TO ROLLAWAY AFTER THE BRAKE PEDAL WAS RELEASED. THE CONTACT ACTIVATED THE PARKING BRAKE TO STOP THE VEHICLE FROM ROLLING. ADDITIONALLY, WHILE DRIVING AT VARIOUS SPEEDS, THE TRANSMISSION EXPERIENCED HARD SHIFTS BETWEEN GEARS. STARR MOTORS, INC. (2584 PRUDEN BLVD, SUFFOLK, VA 23434, (757)539-0214) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 99,559.
Corrective Action:
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. THE CONTACT STATED THAT THE GEAR SHIFTER WAS PLACED IN THE PARK POSITION HOWEVER, THE VEHICLE STARTED TO ROLLAWAY AFTER THE BRAKE PEDAL WAS RELEASED. THE CONTACT ACTIVATED THE PARKING BRAKE TO STOP THE VEHICLE FROM ROLLING. ADDITIONALLY, WHILE DRIVING AT VARIOUS SPEEDS, THE TRANSMISSION EXPERIENCED HARD SHIFTS BETWEEN GEARS. STARR MOTORS, INC. (2584 PRUDEN BLVD, SUFFOLK, VA 23434, (757)539-0214) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 99,559.
Additional Notes:
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. THE CONTACT STATED THAT THE GEAR SHIFTER WAS PLACED IN THE PARK POSITION HOWEVER, THE VEHICLE STARTED TO ROLLAWAY AFTER THE BRAKE PEDAL WAS RELEASED. THE CONTACT ACTIVATED THE PARKING BRAKE TO STOP THE VEHICLE FROM ROLLING. ADDITIONALLY, WHILE DRIVING AT VARIOUS SPEEDS, THE TRANSMISSION EXPERIENCED HARD SHIFTS BETWEEN GEARS. STARR MOTORS, INC. (2584 PRUDEN BLVD, SUFFOLK, VA 23434, (757)539-0214) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 99,559.
Mfg Campaign: 11325948
Recall Date: May 26, 2020
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
TL* THE CONTACT'S SON OWNS A 2018 DODGE CHALLENGER. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER'S SIDE WHEEL DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 27,071.*DT*JB*DT*JB*DT*TP
Corrective Action:
TL* THE CONTACT'S SON OWNS A 2018 DODGE CHALLENGER. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER'S SIDE WHEEL DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 27,071.*DT*JB*DT*JB*DT*TP
Additional Notes:
TL* THE CONTACT'S SON OWNS A 2018 DODGE CHALLENGER. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER'S SIDE WHEEL DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 27,071.*DT*JB*DT*JB*DT*TP
Mfg Campaign: 11320319
Recall Date: Apr 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THIS HAS BEEN GOING ON FOR A YEAR NOW AND STARTED THE 2ND MONTH I BOUGHT THE CAR. WHAT WILL HAPPEN IS 1 TO 2 TIMES A WEEK THE UCONNECT 8.4C NAVIGATION SCREEN WILL FREEZE ON THE SCREEN IT STARTED UP ON AND CAN NOT BE CHANGE. YOU CAN MAKE SELECTIONS ON THE SCREEN ITS STUCK ON, BUT WHEN YOU NEED TO WITH GO TO ANOTHER PAGE YOU CANT. YOU MUST PUT THE CAR IN NEUTRAL AND TURN IT OFF THEN BACK ON TO GET THE SYSTEM TO WORK PROPERLY. I LET THE DEALER KNOW DURING AN OIL CHANGE AND THEY SAID THEY WHERE NOT ABLE TO DUPLICATE THE ISSUES. I THEN TOOK THE CAR IN 3 MONTHS LATER AND AGAIN THEY COULD NOT DUPLICATE THE ISSUE. WHEN I ASKED FOR RECORDS OF MY COMPLAINT AND THE CAR IN THE SHOP THEY SAID THEY COULD NOT FIND THEM. I WILL BE TAKING THE CAR TO ANOTHER DEALER AS THE ONE I WAS GOING TO IS HORRIBLE. ALSO THE ISSUE HAPPENS AT ANYTIME I COULD BE STATIONARY, OR DRIVING, WHEN DRIVING IT BECOMES A SAFETY ISSUE AS I TURN OFF AND BACK ON THE CAR WHILE IN MOTION
Corrective Action:
THIS HAS BEEN GOING ON FOR A YEAR NOW AND STARTED THE 2ND MONTH I BOUGHT THE CAR. WHAT WILL HAPPEN IS 1 TO 2 TIMES A WEEK THE UCONNECT 8.4C NAVIGATION SCREEN WILL FREEZE ON THE SCREEN IT STARTED UP ON AND CAN NOT BE CHANGE. YOU CAN MAKE SELECTIONS ON THE SCREEN ITS STUCK ON, BUT WHEN YOU NEED TO WITH GO TO ANOTHER PAGE YOU CANT. YOU MUST PUT THE CAR IN NEUTRAL AND TURN IT OFF THEN BACK ON TO GET THE SYSTEM TO WORK PROPERLY. I LET THE DEALER KNOW DURING AN OIL CHANGE AND THEY SAID THEY WHERE NOT ABLE TO DUPLICATE THE ISSUES. I THEN TOOK THE CAR IN 3 MONTHS LATER AND AGAIN THEY COULD NOT DUPLICATE THE ISSUE. WHEN I ASKED FOR RECORDS OF MY COMPLAINT AND THE CAR IN THE SHOP THEY SAID THEY COULD NOT FIND THEM. I WILL BE TAKING THE CAR TO ANOTHER DEALER AS THE ONE I WAS GOING TO IS HORRIBLE. ALSO THE ISSUE HAPPENS AT ANYTIME I COULD BE STATIONARY, OR DRIVING, WHEN DRIVING IT BECOMES A SAFETY ISSUE AS I TURN OFF AND BACK ON THE CAR WHILE IN MOTION
Additional Notes:
THIS HAS BEEN GOING ON FOR A YEAR NOW AND STARTED THE 2ND MONTH I BOUGHT THE CAR. WHAT WILL HAPPEN IS 1 TO 2 TIMES A WEEK THE UCONNECT 8.4C NAVIGATION SCREEN WILL FREEZE ON THE SCREEN IT STARTED UP ON AND CAN NOT BE CHANGE. YOU CAN MAKE SELECTIONS ON THE SCREEN ITS STUCK ON, BUT WHEN YOU NEED TO WITH GO TO ANOTHER PAGE YOU CANT. YOU MUST PUT THE CAR IN NEUTRAL AND TURN IT OFF THEN BACK ON TO GET THE SYSTEM TO WORK PROPERLY. I LET THE DEALER KNOW DURING AN OIL CHANGE AND THEY SAID THEY WHERE NOT ABLE TO DUPLICATE THE ISSUES. I THEN TOOK THE CAR IN 3 MONTHS LATER AND AGAIN THEY COULD NOT DUPLICATE THE ISSUE. WHEN I ASKED FOR RECORDS OF MY COMPLAINT AND THE CAR IN THE SHOP THEY SAID THEY COULD NOT FIND THEM. I WILL BE TAKING THE CAR TO ANOTHER DEALER AS THE ONE I WAS GOING TO IS HORRIBLE. ALSO THE ISSUE HAPPENS AT ANYTIME I COULD BE STATIONARY, OR DRIVING, WHEN DRIVING IT BECOMES A SAFETY ISSUE AS I TURN OFF AND BACK ON THE CAR WHILE IN MOTION
Mfg Campaign: 11281483
Recall Date: Nov 21, 2019
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
MY FRONT DRIVER SIDE TIRE KEEPS LOSING AIR SO I TRY TO GET MY TIRE FIXED, COME TO FIND OUT THAT MY RIM HAS A SMALL CRACK. I'VE NEVER EXPERIENCED A CRACKED RIM ON A LESS THAN 2 YEAR OLD CAR. IT PICKS AND CHOOSES WHEN IT WANTS TO KEEP AIR WHICH IS NOT SAFE AND THESE RIMS COST WAY TOO MUCH. ALSO MY DRIVER SEAT HAS A SQUEAKING NOISE WHICH IS IRRITATING, IT HAPPENED WHEN I WAS DRIVING ON THE HIGHWAY AROUND 60 WHEN I CAME ACROSS A DIP IN THE ROAD WHICH CAUSED ME TO BOUNCE UP SLIGHTLY. IT PERIODICALLY SQUEAKS.
Corrective Action:
MY FRONT DRIVER SIDE TIRE KEEPS LOSING AIR SO I TRY TO GET MY TIRE FIXED, COME TO FIND OUT THAT MY RIM HAS A SMALL CRACK. I'VE NEVER EXPERIENCED A CRACKED RIM ON A LESS THAN 2 YEAR OLD CAR. IT PICKS AND CHOOSES WHEN IT WANTS TO KEEP AIR WHICH IS NOT SAFE AND THESE RIMS COST WAY TOO MUCH. ALSO MY DRIVER SEAT HAS A SQUEAKING NOISE WHICH IS IRRITATING, IT HAPPENED WHEN I WAS DRIVING ON THE HIGHWAY AROUND 60 WHEN I CAME ACROSS A DIP IN THE ROAD WHICH CAUSED ME TO BOUNCE UP SLIGHTLY. IT PERIODICALLY SQUEAKS.
Additional Notes:
MY FRONT DRIVER SIDE TIRE KEEPS LOSING AIR SO I TRY TO GET MY TIRE FIXED, COME TO FIND OUT THAT MY RIM HAS A SMALL CRACK. I'VE NEVER EXPERIENCED A CRACKED RIM ON A LESS THAN 2 YEAR OLD CAR. IT PICKS AND CHOOSES WHEN IT WANTS TO KEEP AIR WHICH IS NOT SAFE AND THESE RIMS COST WAY TOO MUCH. ALSO MY DRIVER SEAT HAS A SQUEAKING NOISE WHICH IS IRRITATING, IT HAPPENED WHEN I WAS DRIVING ON THE HIGHWAY AROUND 60 WHEN I CAME ACROSS A DIP IN THE ROAD WHICH CAUSED ME TO BOUNCE UP SLIGHTLY. IT PERIODICALLY SQUEAKS.
Mfg Campaign: 11280853
Recall Date: Nov 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
MY FRONT DRIVER SIDE TIRE KEEPS LOSING AIR SO I TRY TO GET MY TIRE FIXED, COME TO FIND OUT THAT MY RIM HAS A SMALL CRACK. I'VE NEVER EXPERIENCED A CRACKED RIM ON A LESS THAN 2 YEAR OLD CAR. IT PICKS AND CHOOSES WHEN IT WANTS TO KEEP AIR WHICH IS NOT SAFE AND THESE RIMS COST WAY TOO MUCH. ALSO MY DRIVER SEAT HAS A SQUEAKING NOISE WHICH IS IRRITATING, IT HAPPENED WHEN I WAS DRIVING ON THE HIGHWAY AROUND 60 WHEN I CAME ACROSS A DIP IN THE ROAD WHICH CAUSED ME TO BOUNCE UP SLIGHTLY. IT PERIODICALLY SQUEAKS.
Corrective Action:
MY FRONT DRIVER SIDE TIRE KEEPS LOSING AIR SO I TRY TO GET MY TIRE FIXED, COME TO FIND OUT THAT MY RIM HAS A SMALL CRACK. I'VE NEVER EXPERIENCED A CRACKED RIM ON A LESS THAN 2 YEAR OLD CAR. IT PICKS AND CHOOSES WHEN IT WANTS TO KEEP AIR WHICH IS NOT SAFE AND THESE RIMS COST WAY TOO MUCH. ALSO MY DRIVER SEAT HAS A SQUEAKING NOISE WHICH IS IRRITATING, IT HAPPENED WHEN I WAS DRIVING ON THE HIGHWAY AROUND 60 WHEN I CAME ACROSS A DIP IN THE ROAD WHICH CAUSED ME TO BOUNCE UP SLIGHTLY. IT PERIODICALLY SQUEAKS.
Additional Notes:
MY FRONT DRIVER SIDE TIRE KEEPS LOSING AIR SO I TRY TO GET MY TIRE FIXED, COME TO FIND OUT THAT MY RIM HAS A SMALL CRACK. I'VE NEVER EXPERIENCED A CRACKED RIM ON A LESS THAN 2 YEAR OLD CAR. IT PICKS AND CHOOSES WHEN IT WANTS TO KEEP AIR WHICH IS NOT SAFE AND THESE RIMS COST WAY TOO MUCH. ALSO MY DRIVER SEAT HAS A SQUEAKING NOISE WHICH IS IRRITATING, IT HAPPENED WHEN I WAS DRIVING ON THE HIGHWAY AROUND 60 WHEN I CAME ACROSS A DIP IN THE ROAD WHICH CAUSED ME TO BOUNCE UP SLIGHTLY. IT PERIODICALLY SQUEAKS.
Mfg Campaign: 11280853
Recall Date: Nov 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WE TOWED OUR VEHICLE OFF AT OURSMAN DODGE IN MD LAST THURSDAY AS APPEARS THERE WAS A LOUD CLANKING SOUND AND UNSAFE TO DRIVE. THE SERVICE DEPARTMENT STATED THAT THE SWAY BAR HAD BROKEN, BUT THERE WAS NO VISIBLE SIGNS OF A COLLISION. WE PURCHASED THE VEHICLE ROUGHLY 5 MONTHS AGO AND TO OUR KNOWLEDGE, WE NEVER HAD A COLLISION IN THE VEHICLE. THE PART IS UNDER WARRANTY AND SHOULD BE ABLE TO BE REPAIRED. THE DEALERSHIP REFUSED TO PAY IT UNDER THE WARRANTY AS THEY COULDN'T DETERMINE HOW THE PART BROKE. THE VEHICLE HAS LESS THAN 18,000 MILES AND AGAIN, PURCHASED OVER THE PAST 5 MONTHS. THEY SAID TO CALL THE WARRANTY COMPANY TO SEE IF THEY WOULD SEND A 3RD PARTY VENDOR. I CALLED THEM AND THE PERSON IN THE CUSTOMER SERVICE DEPARTMENT STATED THAT THEY DID SPEAK TO THE DEALERSHIP AND STATED MAYBE THE PRIOR OWNER WAS IN A COLLISION BUT THERE WAS NO VISIBLE DAMAGE AND THEY REALLY COULDN'T TELL HOW THE SWAY BAR BROKE. HE SAID HE WOULD SEND AN INSPECTOR OUT AND SOMETIMES ITS UNFORTUNATE THAT PEOPLE WHO HAD THE CAR PRIOR DON'T REPORT THINGS. HE SAID HE WOULD GET OUT THERE WITHIN A DAY AND LET US KNOW HOW DODGE WOULD LIKE TO PROCEED. HE GAVE US A CASE NUMBER. WE CALLED IN TODAY TO FIND OUT WHAT THE STATUS IS OF THE INSPECTOR AS THE VEHICLE IS STILL AT THE DEALERSHIP. SOMEONE STATED THERE WERE NO NOTES OF AN INSPECTOR AND STATED THE DEALERSHIP DENIED THE WARRANT? NOT SURE WHAT IS GOING ON, THIS IS VERY FRUSTRATING, WE ARE WAITING ON THE FIRST CUSTOMER SERVICE REP TO CALL US BACK TO FIND OUT IF AN INSPECTION WAS INDEED SET UP AS THAT WAS WHAT WAS SUPPOSED TO HAPPEN. AGAIN, THIS IS RIDICULOUS. THERE IS NO DAMAGE TO SHOW A COLLISION, WE DON'T KNOW HOW IT BROKE AND THE PART IS COVERED UNDER WARRANTY. WE WORK HARD TO PAY OUR BILLS AND PAY OUR CAR PAYMENTS. TAKE CARE OF THE PART. IF YOU CAN'T TELL ME HOW IT BROKE, THEN YOU SHOULD BE ABLE TO TAKE CARE OF IT UNDER THE WARRANTY.
Corrective Action:
WE TOWED OUR VEHICLE OFF AT OURSMAN DODGE IN MD LAST THURSDAY AS APPEARS THERE WAS A LOUD CLANKING SOUND AND UNSAFE TO DRIVE. THE SERVICE DEPARTMENT STATED THAT THE SWAY BAR HAD BROKEN, BUT THERE WAS NO VISIBLE SIGNS OF A COLLISION. WE PURCHASED THE VEHICLE ROUGHLY 5 MONTHS AGO AND TO OUR KNOWLEDGE, WE NEVER HAD A COLLISION IN THE VEHICLE. THE PART IS UNDER WARRANTY AND SHOULD BE ABLE TO BE REPAIRED. THE DEALERSHIP REFUSED TO PAY IT UNDER THE WARRANTY AS THEY COULDN'T DETERMINE HOW THE PART BROKE. THE VEHICLE HAS LESS THAN 18,000 MILES AND AGAIN, PURCHASED OVER THE PAST 5 MONTHS. THEY SAID TO CALL THE WARRANTY COMPANY TO SEE IF THEY WOULD SEND A 3RD PARTY VENDOR. I CALLED THEM AND THE PERSON IN THE CUSTOMER SERVICE DEPARTMENT STATED THAT THEY DID SPEAK TO THE DEALERSHIP AND STATED MAYBE THE PRIOR OWNER WAS IN A COLLISION BUT THERE WAS NO VISIBLE DAMAGE AND THEY REALLY COULDN'T TELL HOW THE SWAY BAR BROKE. HE SAID HE WOULD SEND AN INSPECTOR OUT AND SOMETIMES ITS UNFORTUNATE THAT PEOPLE WHO HAD THE CAR PRIOR DON'T REPORT THINGS. HE SAID HE WOULD GET OUT THERE WITHIN A DAY AND LET US KNOW HOW DODGE WOULD LIKE TO PROCEED. HE GAVE US A CASE NUMBER. WE CALLED IN TODAY TO FIND OUT WHAT THE STATUS IS OF THE INSPECTOR AS THE VEHICLE IS STILL AT THE DEALERSHIP. SOMEONE STATED THERE WERE NO NOTES OF AN INSPECTOR AND STATED THE DEALERSHIP DENIED THE WARRANT? NOT SURE WHAT IS GOING ON, THIS IS VERY FRUSTRATING, WE ARE WAITING ON THE FIRST CUSTOMER SERVICE REP TO CALL US BACK TO FIND OUT IF AN INSPECTION WAS INDEED SET UP AS THAT WAS WHAT WAS SUPPOSED TO HAPPEN. AGAIN, THIS IS RIDICULOUS. THERE IS NO DAMAGE TO SHOW A COLLISION, WE DON'T KNOW HOW IT BROKE AND THE PART IS COVERED UNDER WARRANTY. WE WORK HARD TO PAY OUR BILLS AND PAY OUR CAR PAYMENTS. TAKE CARE OF THE PART. IF YOU CAN'T TELL ME HOW IT BROKE, THEN YOU SHOULD BE ABLE TO TAKE CARE OF IT UNDER THE WARRANTY.
Additional Notes:
WE TOWED OUR VEHICLE OFF AT OURSMAN DODGE IN MD LAST THURSDAY AS APPEARS THERE WAS A LOUD CLANKING SOUND AND UNSAFE TO DRIVE. THE SERVICE DEPARTMENT STATED THAT THE SWAY BAR HAD BROKEN, BUT THERE WAS NO VISIBLE SIGNS OF A COLLISION. WE PURCHASED THE VEHICLE ROUGHLY 5 MONTHS AGO AND TO OUR KNOWLEDGE, WE NEVER HAD A COLLISION IN THE VEHICLE. THE PART IS UNDER WARRANTY AND SHOULD BE ABLE TO BE REPAIRED. THE DEALERSHIP REFUSED TO PAY IT UNDER THE WARRANTY AS THEY COULDN'T DETERMINE HOW THE PART BROKE. THE VEHICLE HAS LESS THAN 18,000 MILES AND AGAIN, PURCHASED OVER THE PAST 5 MONTHS. THEY SAID TO CALL THE WARRANTY COMPANY TO SEE IF THEY WOULD SEND A 3RD PARTY VENDOR. I CALLED THEM AND THE PERSON IN THE CUSTOMER SERVICE DEPARTMENT STATED THAT THEY DID SPEAK TO THE DEALERSHIP AND STATED MAYBE THE PRIOR OWNER WAS IN A COLLISION BUT THERE WAS NO VISIBLE DAMAGE AND THEY REALLY COULDN'T TELL HOW THE SWAY BAR BROKE. HE SAID HE WOULD SEND AN INSPECTOR OUT AND SOMETIMES ITS UNFORTUNATE THAT PEOPLE WHO HAD THE CAR PRIOR DON'T REPORT THINGS. HE SAID HE WOULD GET OUT THERE WITHIN A DAY AND LET US KNOW HOW DODGE WOULD LIKE TO PROCEED. HE GAVE US A CASE NUMBER. WE CALLED IN TODAY TO FIND OUT WHAT THE STATUS IS OF THE INSPECTOR AS THE VEHICLE IS STILL AT THE DEALERSHIP. SOMEONE STATED THERE WERE NO NOTES OF AN INSPECTOR AND STATED THE DEALERSHIP DENIED THE WARRANT? NOT SURE WHAT IS GOING ON, THIS IS VERY FRUSTRATING, WE ARE WAITING ON THE FIRST CUSTOMER SERVICE REP TO CALL US BACK TO FIND OUT IF AN INSPECTION WAS INDEED SET UP AS THAT WAS WHAT WAS SUPPOSED TO HAPPEN. AGAIN, THIS IS RIDICULOUS. THERE IS NO DAMAGE TO SHOW A COLLISION, WE DON'T KNOW HOW IT BROKE AND THE PART IS COVERED UNDER WARRANTY. WE WORK HARD TO PAY OUR BILLS AND PAY OUR CAR PAYMENTS. TAKE CARE OF THE PART. IF YOU CAN'T TELL ME HOW IT BROKE, THEN YOU SHOULD BE ABLE TO TAKE CARE OF IT UNDER THE WARRANTY.
Mfg Campaign: 11258202
Recall Date: Sep 25, 2019
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION:FRONT:STABILIZER BAR
Potential Consequences:
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. WHILE THE CONTACT'S SON WAS DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS UNABLE TO RESTART AND WAS TOWED TO ISLAND CHRYSLER DODGE RAM (LOCATED AT 1239 HYLAND BLVD, STATEN ISLAND, NY 10305, 718-667-8989). THE DEALER DIAGNOSED THAT THE TRANSMISSION AND REAR DIFFERENTIAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER LEAVING THE DEALER, WHILE DRIVING, SEVERAL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT RETURNED THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AXLE, IGNITION COIL, SPARK PLUGS, ANTI-LOCK BRAKES, AND STABILIZER BAR NEEDED TO BE REPLACED. THE DEALER REPAIRED THE VEHICLE, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO CALL THE NATIONAL CENTER FOR DISPUTE SETTLEMENT FOR FURTHER ASSISTANCE. THE CONTACT CALLED THE NATIONAL CENTER FOR DISPUTE SETTLEMENT AND WAS PROVIDED CASE NUMBER: 32195089NY. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. *TT *AS
Corrective Action:
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. WHILE THE CONTACT'S SON WAS DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS UNABLE TO RESTART AND WAS TOWED TO ISLAND CHRYSLER DODGE RAM (LOCATED AT 1239 HYLAND BLVD, STATEN ISLAND, NY 10305, 718-667-8989). THE DEALER DIAGNOSED THAT THE TRANSMISSION AND REAR DIFFERENTIAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER LEAVING THE DEALER, WHILE DRIVING, SEVERAL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT RETURNED THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AXLE, IGNITION COIL, SPARK PLUGS, ANTI-LOCK BRAKES, AND STABILIZER BAR NEEDED TO BE REPLACED. THE DEALER REPAIRED THE VEHICLE, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO CALL THE NATIONAL CENTER FOR DISPUTE SETTLEMENT FOR FURTHER ASSISTANCE. THE CONTACT CALLED THE NATIONAL CENTER FOR DISPUTE SETTLEMENT AND WAS PROVIDED CASE NUMBER: 32195089NY. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. *TT *AS
Additional Notes:
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. WHILE THE CONTACT'S SON WAS DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS UNABLE TO RESTART AND WAS TOWED TO ISLAND CHRYSLER DODGE RAM (LOCATED AT 1239 HYLAND BLVD, STATEN ISLAND, NY 10305, 718-667-8989). THE DEALER DIAGNOSED THAT THE TRANSMISSION AND REAR DIFFERENTIAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER LEAVING THE DEALER, WHILE DRIVING, SEVERAL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT RETURNED THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AXLE, IGNITION COIL, SPARK PLUGS, ANTI-LOCK BRAKES, AND STABILIZER BAR NEEDED TO BE REPLACED. THE DEALER REPAIRED THE VEHICLE, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO CALL THE NATIONAL CENTER FOR DISPUTE SETTLEMENT FOR FURTHER ASSISTANCE. THE CONTACT CALLED THE NATIONAL CENTER FOR DISPUTE SETTLEMENT AND WAS PROVIDED CASE NUMBER: 32195089NY. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. *TT *AS
Mfg Campaign: 11255061
Recall Date: Sep 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM:IGNITION
Potential Consequences:
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. WHILE THE CONTACT'S SON WAS DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS UNABLE TO RESTART AND WAS TOWED TO ISLAND CHRYSLER DODGE RAM (LOCATED AT 1239 HYLAND BLVD, STATEN ISLAND, NY 10305, 718-667-8989). THE DEALER DIAGNOSED THAT THE TRANSMISSION AND REAR DIFFERENTIAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER LEAVING THE DEALER, WHILE DRIVING, SEVERAL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT RETURNED THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AXLE, IGNITION COIL, SPARK PLUGS, ANTI-LOCK BRAKES, AND STABILIZER BAR NEEDED TO BE REPLACED. THE DEALER REPAIRED THE VEHICLE, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO CALL THE NATIONAL CENTER FOR DISPUTE SETTLEMENT FOR FURTHER ASSISTANCE. THE CONTACT CALLED THE NATIONAL CENTER FOR DISPUTE SETTLEMENT AND WAS PROVIDED CASE NUMBER: 32195089NY. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. *TT *AS
Corrective Action:
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. WHILE THE CONTACT'S SON WAS DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS UNABLE TO RESTART AND WAS TOWED TO ISLAND CHRYSLER DODGE RAM (LOCATED AT 1239 HYLAND BLVD, STATEN ISLAND, NY 10305, 718-667-8989). THE DEALER DIAGNOSED THAT THE TRANSMISSION AND REAR DIFFERENTIAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER LEAVING THE DEALER, WHILE DRIVING, SEVERAL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT RETURNED THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AXLE, IGNITION COIL, SPARK PLUGS, ANTI-LOCK BRAKES, AND STABILIZER BAR NEEDED TO BE REPLACED. THE DEALER REPAIRED THE VEHICLE, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO CALL THE NATIONAL CENTER FOR DISPUTE SETTLEMENT FOR FURTHER ASSISTANCE. THE CONTACT CALLED THE NATIONAL CENTER FOR DISPUTE SETTLEMENT AND WAS PROVIDED CASE NUMBER: 32195089NY. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. *TT *AS
Additional Notes:
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. WHILE THE CONTACT'S SON WAS DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS UNABLE TO RESTART AND WAS TOWED TO ISLAND CHRYSLER DODGE RAM (LOCATED AT 1239 HYLAND BLVD, STATEN ISLAND, NY 10305, 718-667-8989). THE DEALER DIAGNOSED THAT THE TRANSMISSION AND REAR DIFFERENTIAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER LEAVING THE DEALER, WHILE DRIVING, SEVERAL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT RETURNED THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AXLE, IGNITION COIL, SPARK PLUGS, ANTI-LOCK BRAKES, AND STABILIZER BAR NEEDED TO BE REPLACED. THE DEALER REPAIRED THE VEHICLE, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO CALL THE NATIONAL CENTER FOR DISPUTE SETTLEMENT FOR FURTHER ASSISTANCE. THE CONTACT CALLED THE NATIONAL CENTER FOR DISPUTE SETTLEMENT AND WAS PROVIDED CASE NUMBER: 32195089NY. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. *TT *AS
Mfg Campaign: 11255061
Recall Date: Sep 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. WHILE THE CONTACT'S SON WAS DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS UNABLE TO RESTART AND WAS TOWED TO ISLAND CHRYSLER DODGE RAM (LOCATED AT 1239 HYLAND BLVD, STATEN ISLAND, NY 10305, 718-667-8989). THE DEALER DIAGNOSED THAT THE TRANSMISSION AND REAR DIFFERENTIAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER LEAVING THE DEALER, WHILE DRIVING, SEVERAL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT RETURNED THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AXLE, IGNITION COIL, SPARK PLUGS, ANTI-LOCK BRAKES, AND STABILIZER BAR NEEDED TO BE REPLACED. THE DEALER REPAIRED THE VEHICLE, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO CALL THE NATIONAL CENTER FOR DISPUTE SETTLEMENT FOR FURTHER ASSISTANCE. THE CONTACT CALLED THE NATIONAL CENTER FOR DISPUTE SETTLEMENT AND WAS PROVIDED CASE NUMBER: 32195089NY. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. *TT *AS
Corrective Action:
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. WHILE THE CONTACT'S SON WAS DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS UNABLE TO RESTART AND WAS TOWED TO ISLAND CHRYSLER DODGE RAM (LOCATED AT 1239 HYLAND BLVD, STATEN ISLAND, NY 10305, 718-667-8989). THE DEALER DIAGNOSED THAT THE TRANSMISSION AND REAR DIFFERENTIAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER LEAVING THE DEALER, WHILE DRIVING, SEVERAL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT RETURNED THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AXLE, IGNITION COIL, SPARK PLUGS, ANTI-LOCK BRAKES, AND STABILIZER BAR NEEDED TO BE REPLACED. THE DEALER REPAIRED THE VEHICLE, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO CALL THE NATIONAL CENTER FOR DISPUTE SETTLEMENT FOR FURTHER ASSISTANCE. THE CONTACT CALLED THE NATIONAL CENTER FOR DISPUTE SETTLEMENT AND WAS PROVIDED CASE NUMBER: 32195089NY. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. *TT *AS
Additional Notes:
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. WHILE THE CONTACT'S SON WAS DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS UNABLE TO RESTART AND WAS TOWED TO ISLAND CHRYSLER DODGE RAM (LOCATED AT 1239 HYLAND BLVD, STATEN ISLAND, NY 10305, 718-667-8989). THE DEALER DIAGNOSED THAT THE TRANSMISSION AND REAR DIFFERENTIAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER LEAVING THE DEALER, WHILE DRIVING, SEVERAL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT RETURNED THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AXLE, IGNITION COIL, SPARK PLUGS, ANTI-LOCK BRAKES, AND STABILIZER BAR NEEDED TO BE REPLACED. THE DEALER REPAIRED THE VEHICLE, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO CALL THE NATIONAL CENTER FOR DISPUTE SETTLEMENT FOR FURTHER ASSISTANCE. THE CONTACT CALLED THE NATIONAL CENTER FOR DISPUTE SETTLEMENT AND WAS PROVIDED CASE NUMBER: 32195089NY. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. *TT *AS
Mfg Campaign: 11255061
Recall Date: Sep 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. WHILE THE CONTACT'S SON WAS DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS UNABLE TO RESTART AND WAS TOWED TO ISLAND CHRYSLER DODGE RAM (LOCATED AT 1239 HYLAND BLVD, STATEN ISLAND, NY 10305, 718-667-8989). THE DEALER DIAGNOSED THAT THE TRANSMISSION AND REAR DIFFERENTIAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER LEAVING THE DEALER, WHILE DRIVING, SEVERAL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT RETURNED THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AXLE, IGNITION COIL, SPARK PLUGS, ANTI-LOCK BRAKES, AND STABILIZER BAR NEEDED TO BE REPLACED. THE DEALER REPAIRED THE VEHICLE, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO CALL THE NATIONAL CENTER FOR DISPUTE SETTLEMENT FOR FURTHER ASSISTANCE. THE CONTACT CALLED THE NATIONAL CENTER FOR DISPUTE SETTLEMENT AND WAS PROVIDED CASE NUMBER: 32195089NY. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. *TT *AS
Corrective Action:
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. WHILE THE CONTACT'S SON WAS DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS UNABLE TO RESTART AND WAS TOWED TO ISLAND CHRYSLER DODGE RAM (LOCATED AT 1239 HYLAND BLVD, STATEN ISLAND, NY 10305, 718-667-8989). THE DEALER DIAGNOSED THAT THE TRANSMISSION AND REAR DIFFERENTIAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER LEAVING THE DEALER, WHILE DRIVING, SEVERAL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT RETURNED THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AXLE, IGNITION COIL, SPARK PLUGS, ANTI-LOCK BRAKES, AND STABILIZER BAR NEEDED TO BE REPLACED. THE DEALER REPAIRED THE VEHICLE, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO CALL THE NATIONAL CENTER FOR DISPUTE SETTLEMENT FOR FURTHER ASSISTANCE. THE CONTACT CALLED THE NATIONAL CENTER FOR DISPUTE SETTLEMENT AND WAS PROVIDED CASE NUMBER: 32195089NY. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. *TT *AS
Additional Notes:
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. WHILE THE CONTACT'S SON WAS DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS UNABLE TO RESTART AND WAS TOWED TO ISLAND CHRYSLER DODGE RAM (LOCATED AT 1239 HYLAND BLVD, STATEN ISLAND, NY 10305, 718-667-8989). THE DEALER DIAGNOSED THAT THE TRANSMISSION AND REAR DIFFERENTIAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER LEAVING THE DEALER, WHILE DRIVING, SEVERAL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT RETURNED THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AXLE, IGNITION COIL, SPARK PLUGS, ANTI-LOCK BRAKES, AND STABILIZER BAR NEEDED TO BE REPLACED. THE DEALER REPAIRED THE VEHICLE, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO CALL THE NATIONAL CENTER FOR DISPUTE SETTLEMENT FOR FURTHER ASSISTANCE. THE CONTACT CALLED THE NATIONAL CENTER FOR DISPUTE SETTLEMENT AND WAS PROVIDED CASE NUMBER: 32195089NY. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. *TT *AS
Mfg Campaign: 11255061
Recall Date: Sep 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. WHILE THE CONTACT'S SON WAS DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS UNABLE TO RESTART AND WAS TOWED TO ISLAND CHRYSLER DODGE RAM (LOCATED AT 1239 HYLAND BLVD, STATEN ISLAND, NY 10305, 718-667-8989). THE DEALER DIAGNOSED THAT THE TRANSMISSION AND REAR DIFFERENTIAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER LEAVING THE DEALER, WHILE DRIVING, SEVERAL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT RETURNED THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AXLE, IGNITION COIL, SPARK PLUGS, ANTI-LOCK BRAKES, AND STABILIZER BAR NEEDED TO BE REPLACED. THE DEALER REPAIRED THE VEHICLE, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO CALL THE NATIONAL CENTER FOR DISPUTE SETTLEMENT FOR FURTHER ASSISTANCE. THE CONTACT CALLED THE NATIONAL CENTER FOR DISPUTE SETTLEMENT AND WAS PROVIDED CASE NUMBER: 32195089NY. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. *TT *AS
Corrective Action:
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. WHILE THE CONTACT'S SON WAS DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS UNABLE TO RESTART AND WAS TOWED TO ISLAND CHRYSLER DODGE RAM (LOCATED AT 1239 HYLAND BLVD, STATEN ISLAND, NY 10305, 718-667-8989). THE DEALER DIAGNOSED THAT THE TRANSMISSION AND REAR DIFFERENTIAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER LEAVING THE DEALER, WHILE DRIVING, SEVERAL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT RETURNED THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AXLE, IGNITION COIL, SPARK PLUGS, ANTI-LOCK BRAKES, AND STABILIZER BAR NEEDED TO BE REPLACED. THE DEALER REPAIRED THE VEHICLE, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO CALL THE NATIONAL CENTER FOR DISPUTE SETTLEMENT FOR FURTHER ASSISTANCE. THE CONTACT CALLED THE NATIONAL CENTER FOR DISPUTE SETTLEMENT AND WAS PROVIDED CASE NUMBER: 32195089NY. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. *TT *AS
Additional Notes:
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. WHILE THE CONTACT'S SON WAS DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS UNABLE TO RESTART AND WAS TOWED TO ISLAND CHRYSLER DODGE RAM (LOCATED AT 1239 HYLAND BLVD, STATEN ISLAND, NY 10305, 718-667-8989). THE DEALER DIAGNOSED THAT THE TRANSMISSION AND REAR DIFFERENTIAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER LEAVING THE DEALER, WHILE DRIVING, SEVERAL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT RETURNED THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AXLE, IGNITION COIL, SPARK PLUGS, ANTI-LOCK BRAKES, AND STABILIZER BAR NEEDED TO BE REPLACED. THE DEALER REPAIRED THE VEHICLE, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO CALL THE NATIONAL CENTER FOR DISPUTE SETTLEMENT FOR FURTHER ASSISTANCE. THE CONTACT CALLED THE NATIONAL CENTER FOR DISPUTE SETTLEMENT AND WAS PROVIDED CASE NUMBER: 32195089NY. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. *TT *AS
Mfg Campaign: 11255061
Recall Date: Sep 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
WHEELS:RIM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. THE CONTACT STATED THAT ALL FOUR RIMS WERE CRACKED FROM THE INSIDE, WHICH CAUSED THE TIRES TO LEAK AIR. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RIMS WERE CRACKED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE RIMS WERE NOT REPAIRED OR REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. *TT CONSUMER STATED AND I CONTACTED THE DODGE DEALERSHIP LOCALLY IN MY AREA AND I WAS ACTUALLY AT 3700 MILES OR A LITTLE MORE OF WARRANTY ON THEM. I TOLD THEM I FELT LIKE THIS IS A MANUFACTURE DEFECT CAUSE MY FATHER AND I BOTH DID RESEARCH ONLINE AND THERE'S BEEN MORE THAN 1 PERSON THIS HAS HAPPENED TO. THE DEALER TOLD ME THAT IT WAS 1600 FOR 1 RIM FOR MY CAR. AND THAT THEY HAD REPLACED 4 THAT WEEK FOR THE SAME REASON. BUT THEY ARE TRYING TO PLAY IT OFF AS PEOPLE RUNNING OVER CURBS WHICH WOULD CAUSE MORE DAMAGE TO THE CAR DUE TO HOW LOW IT SITS. OR THEM HITTING POT HOLES IN THE ROAD AND I INFORMED THEM I'VE NOT DONE EITHER OF THEM THINGS AND WHAT I FOUND ONLINE AND ON CHALLENGER FORUMS. NOTHING WAS DONE SO I CALLED CORPORATE HEADQUARTERS FOR DODGE AND MADE A OFFICIAL COMPLAINT WITH THEM AND INFORMED THEM A COMPLAINT WAS FILED WITH YOU GUY'S. AND I THINK THAT IT'S REALLY OUTRAGEOUS THAT WE PAY 45,000 OR MORE FOR THESE CARS TO BE CHARGED 1600 FOR 1 RIM AND I TOLD THEM THE EXACT SAME THING I TOLD DEALERSHIP AND NOTHING HAS BEEN DONE AT ALL. MATTER OF FACT I HAD TO GO PURCHASE NEW RIMS AND A DIFFERENT BRAND FOR ME TO BE ABLE TO DRIVE MY CAR. I STILL HAVE THE ORIGINAL RIMS THAT CAME ON MY CAR WHEN I PURCHASED IT.*JB
Corrective Action:
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. THE CONTACT STATED THAT ALL FOUR RIMS WERE CRACKED FROM THE INSIDE, WHICH CAUSED THE TIRES TO LEAK AIR. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RIMS WERE CRACKED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE RIMS WERE NOT REPAIRED OR REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. *TT CONSUMER STATED AND I CONTACTED THE DODGE DEALERSHIP LOCALLY IN MY AREA AND I WAS ACTUALLY AT 3700 MILES OR A LITTLE MORE OF WARRANTY ON THEM. I TOLD THEM I FELT LIKE THIS IS A MANUFACTURE DEFECT CAUSE MY FATHER AND I BOTH DID RESEARCH ONLINE AND THERE'S BEEN MORE THAN 1 PERSON THIS HAS HAPPENED TO. THE DEALER TOLD ME THAT IT WAS 1600 FOR 1 RIM FOR MY CAR. AND THAT THEY HAD REPLACED 4 THAT WEEK FOR THE SAME REASON. BUT THEY ARE TRYING TO PLAY IT OFF AS PEOPLE RUNNING OVER CURBS WHICH WOULD CAUSE MORE DAMAGE TO THE CAR DUE TO HOW LOW IT SITS. OR THEM HITTING POT HOLES IN THE ROAD AND I INFORMED THEM I'VE NOT DONE EITHER OF THEM THINGS AND WHAT I FOUND ONLINE AND ON CHALLENGER FORUMS. NOTHING WAS DONE SO I CALLED CORPORATE HEADQUARTERS FOR DODGE AND MADE A OFFICIAL COMPLAINT WITH THEM AND INFORMED THEM A COMPLAINT WAS FILED WITH YOU GUY'S. AND I THINK THAT IT'S REALLY OUTRAGEOUS THAT WE PAY 45,000 OR MORE FOR THESE CARS TO BE CHARGED 1600 FOR 1 RIM AND I TOLD THEM THE EXACT SAME THING I TOLD DEALERSHIP AND NOTHING HAS BEEN DONE AT ALL. MATTER OF FACT I HAD TO GO PURCHASE NEW RIMS AND A DIFFERENT BRAND FOR ME TO BE ABLE TO DRIVE MY CAR. I STILL HAVE THE ORIGINAL RIMS THAT CAME ON MY CAR WHEN I PURCHASED IT.*JB
Additional Notes:
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. THE CONTACT STATED THAT ALL FOUR RIMS WERE CRACKED FROM THE INSIDE, WHICH CAUSED THE TIRES TO LEAK AIR. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RIMS WERE CRACKED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE RIMS WERE NOT REPAIRED OR REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. *TT CONSUMER STATED AND I CONTACTED THE DODGE DEALERSHIP LOCALLY IN MY AREA AND I WAS ACTUALLY AT 3700 MILES OR A LITTLE MORE OF WARRANTY ON THEM. I TOLD THEM I FELT LIKE THIS IS A MANUFACTURE DEFECT CAUSE MY FATHER AND I BOTH DID RESEARCH ONLINE AND THERE'S BEEN MORE THAN 1 PERSON THIS HAS HAPPENED TO. THE DEALER TOLD ME THAT IT WAS 1600 FOR 1 RIM FOR MY CAR. AND THAT THEY HAD REPLACED 4 THAT WEEK FOR THE SAME REASON. BUT THEY ARE TRYING TO PLAY IT OFF AS PEOPLE RUNNING OVER CURBS WHICH WOULD CAUSE MORE DAMAGE TO THE CAR DUE TO HOW LOW IT SITS. OR THEM HITTING POT HOLES IN THE ROAD AND I INFORMED THEM I'VE NOT DONE EITHER OF THEM THINGS AND WHAT I FOUND ONLINE AND ON CHALLENGER FORUMS. NOTHING WAS DONE SO I CALLED CORPORATE HEADQUARTERS FOR DODGE AND MADE A OFFICIAL COMPLAINT WITH THEM AND INFORMED THEM A COMPLAINT WAS FILED WITH YOU GUY'S. AND I THINK THAT IT'S REALLY OUTRAGEOUS THAT WE PAY 45,000 OR MORE FOR THESE CARS TO BE CHARGED 1600 FOR 1 RIM AND I TOLD THEM THE EXACT SAME THING I TOLD DEALERSHIP AND NOTHING HAS BEEN DONE AT ALL. MATTER OF FACT I HAD TO GO PURCHASE NEW RIMS AND A DIFFERENT BRAND FOR ME TO BE ABLE TO DRIVE MY CAR. I STILL HAVE THE ORIGINAL RIMS THAT CAME ON MY CAR WHEN I PURCHASED IT.*JB
Mfg Campaign: 11252236
Recall Date: Aug 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. THE CONTACT STATED THAT ALL FOUR RIMS WERE CRACKED FROM THE INSIDE, WHICH CAUSED THE TIRES TO LEAK AIR. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RIMS WERE CRACKED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE RIMS WERE NOT REPAIRED OR REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. *TT CONSUMER STATED AND I CONTACTED THE DODGE DEALERSHIP LOCALLY IN MY AREA AND I WAS ACTUALLY AT 3700 MILES OR A LITTLE MORE OF WARRANTY ON THEM. I TOLD THEM I FELT LIKE THIS IS A MANUFACTURE DEFECT CAUSE MY FATHER AND I BOTH DID RESEARCH ONLINE AND THERE'S BEEN MORE THAN 1 PERSON THIS HAS HAPPENED TO. THE DEALER TOLD ME THAT IT WAS 1600 FOR 1 RIM FOR MY CAR. AND THAT THEY HAD REPLACED 4 THAT WEEK FOR THE SAME REASON. BUT THEY ARE TRYING TO PLAY IT OFF AS PEOPLE RUNNING OVER CURBS WHICH WOULD CAUSE MORE DAMAGE TO THE CAR DUE TO HOW LOW IT SITS. OR THEM HITTING POT HOLES IN THE ROAD AND I INFORMED THEM I'VE NOT DONE EITHER OF THEM THINGS AND WHAT I FOUND ONLINE AND ON CHALLENGER FORUMS. NOTHING WAS DONE SO I CALLED CORPORATE HEADQUARTERS FOR DODGE AND MADE A OFFICIAL COMPLAINT WITH THEM AND INFORMED THEM A COMPLAINT WAS FILED WITH YOU GUY'S. AND I THINK THAT IT'S REALLY OUTRAGEOUS THAT WE PAY 45,000 OR MORE FOR THESE CARS TO BE CHARGED 1600 FOR 1 RIM AND I TOLD THEM THE EXACT SAME THING I TOLD DEALERSHIP AND NOTHING HAS BEEN DONE AT ALL. MATTER OF FACT I HAD TO GO PURCHASE NEW RIMS AND A DIFFERENT BRAND FOR ME TO BE ABLE TO DRIVE MY CAR. I STILL HAVE THE ORIGINAL RIMS THAT CAME ON MY CAR WHEN I PURCHASED IT.*JB
Corrective Action:
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. THE CONTACT STATED THAT ALL FOUR RIMS WERE CRACKED FROM THE INSIDE, WHICH CAUSED THE TIRES TO LEAK AIR. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RIMS WERE CRACKED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE RIMS WERE NOT REPAIRED OR REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. *TT CONSUMER STATED AND I CONTACTED THE DODGE DEALERSHIP LOCALLY IN MY AREA AND I WAS ACTUALLY AT 3700 MILES OR A LITTLE MORE OF WARRANTY ON THEM. I TOLD THEM I FELT LIKE THIS IS A MANUFACTURE DEFECT CAUSE MY FATHER AND I BOTH DID RESEARCH ONLINE AND THERE'S BEEN MORE THAN 1 PERSON THIS HAS HAPPENED TO. THE DEALER TOLD ME THAT IT WAS 1600 FOR 1 RIM FOR MY CAR. AND THAT THEY HAD REPLACED 4 THAT WEEK FOR THE SAME REASON. BUT THEY ARE TRYING TO PLAY IT OFF AS PEOPLE RUNNING OVER CURBS WHICH WOULD CAUSE MORE DAMAGE TO THE CAR DUE TO HOW LOW IT SITS. OR THEM HITTING POT HOLES IN THE ROAD AND I INFORMED THEM I'VE NOT DONE EITHER OF THEM THINGS AND WHAT I FOUND ONLINE AND ON CHALLENGER FORUMS. NOTHING WAS DONE SO I CALLED CORPORATE HEADQUARTERS FOR DODGE AND MADE A OFFICIAL COMPLAINT WITH THEM AND INFORMED THEM A COMPLAINT WAS FILED WITH YOU GUY'S. AND I THINK THAT IT'S REALLY OUTRAGEOUS THAT WE PAY 45,000 OR MORE FOR THESE CARS TO BE CHARGED 1600 FOR 1 RIM AND I TOLD THEM THE EXACT SAME THING I TOLD DEALERSHIP AND NOTHING HAS BEEN DONE AT ALL. MATTER OF FACT I HAD TO GO PURCHASE NEW RIMS AND A DIFFERENT BRAND FOR ME TO BE ABLE TO DRIVE MY CAR. I STILL HAVE THE ORIGINAL RIMS THAT CAME ON MY CAR WHEN I PURCHASED IT.*JB
Additional Notes:
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. THE CONTACT STATED THAT ALL FOUR RIMS WERE CRACKED FROM THE INSIDE, WHICH CAUSED THE TIRES TO LEAK AIR. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RIMS WERE CRACKED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE RIMS WERE NOT REPAIRED OR REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. *TT CONSUMER STATED AND I CONTACTED THE DODGE DEALERSHIP LOCALLY IN MY AREA AND I WAS ACTUALLY AT 3700 MILES OR A LITTLE MORE OF WARRANTY ON THEM. I TOLD THEM I FELT LIKE THIS IS A MANUFACTURE DEFECT CAUSE MY FATHER AND I BOTH DID RESEARCH ONLINE AND THERE'S BEEN MORE THAN 1 PERSON THIS HAS HAPPENED TO. THE DEALER TOLD ME THAT IT WAS 1600 FOR 1 RIM FOR MY CAR. AND THAT THEY HAD REPLACED 4 THAT WEEK FOR THE SAME REASON. BUT THEY ARE TRYING TO PLAY IT OFF AS PEOPLE RUNNING OVER CURBS WHICH WOULD CAUSE MORE DAMAGE TO THE CAR DUE TO HOW LOW IT SITS. OR THEM HITTING POT HOLES IN THE ROAD AND I INFORMED THEM I'VE NOT DONE EITHER OF THEM THINGS AND WHAT I FOUND ONLINE AND ON CHALLENGER FORUMS. NOTHING WAS DONE SO I CALLED CORPORATE HEADQUARTERS FOR DODGE AND MADE A OFFICIAL COMPLAINT WITH THEM AND INFORMED THEM A COMPLAINT WAS FILED WITH YOU GUY'S. AND I THINK THAT IT'S REALLY OUTRAGEOUS THAT WE PAY 45,000 OR MORE FOR THESE CARS TO BE CHARGED 1600 FOR 1 RIM AND I TOLD THEM THE EXACT SAME THING I TOLD DEALERSHIP AND NOTHING HAS BEEN DONE AT ALL. MATTER OF FACT I HAD TO GO PURCHASE NEW RIMS AND A DIFFERENT BRAND FOR ME TO BE ABLE TO DRIVE MY CAR. I STILL HAVE THE ORIGINAL RIMS THAT CAME ON MY CAR WHEN I PURCHASED IT.*JB
Mfg Campaign: 11252236
Recall Date: Aug 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. WHILE THE VEHICLE WAS IN PARK AND SHIFTING INTO DRIVE, THE CONTACT HEARD AN ABNORMAL HISSING NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO NAPLETON CHRYSLER JEEP DODGE RAM (1460 E OSCEOLA PKWY, KISSIMMEE, FL 34744, (407) 288-8243), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 59369352. THE CONTACT WAS REFERRED TO THE LOCAL DEALER. THE VEHICLE WAS TAKEN TO AIRPORT CHRYSLER DODGE JEEP RAM (5751 EAGLE VAIL DRIVE, ORLANDO, FL 32822, (407) 541-6200) WHERE IT WAS DIAGNOSED THAT THE VEHICLE MADE A NOISE WHILE SHIFTING FROM PARK INTO REVERSE AND REVERSE INTO DRIVE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 200. THE VIN WAS INVALID.
Corrective Action:
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. WHILE THE VEHICLE WAS IN PARK AND SHIFTING INTO DRIVE, THE CONTACT HEARD AN ABNORMAL HISSING NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO NAPLETON CHRYSLER JEEP DODGE RAM (1460 E OSCEOLA PKWY, KISSIMMEE, FL 34744, (407) 288-8243), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 59369352. THE CONTACT WAS REFERRED TO THE LOCAL DEALER. THE VEHICLE WAS TAKEN TO AIRPORT CHRYSLER DODGE JEEP RAM (5751 EAGLE VAIL DRIVE, ORLANDO, FL 32822, (407) 541-6200) WHERE IT WAS DIAGNOSED THAT THE VEHICLE MADE A NOISE WHILE SHIFTING FROM PARK INTO REVERSE AND REVERSE INTO DRIVE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 200. THE VIN WAS INVALID.
Additional Notes:
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. WHILE THE VEHICLE WAS IN PARK AND SHIFTING INTO DRIVE, THE CONTACT HEARD AN ABNORMAL HISSING NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO NAPLETON CHRYSLER JEEP DODGE RAM (1460 E OSCEOLA PKWY, KISSIMMEE, FL 34744, (407) 288-8243), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 59369352. THE CONTACT WAS REFERRED TO THE LOCAL DEALER. THE VEHICLE WAS TAKEN TO AIRPORT CHRYSLER DODGE JEEP RAM (5751 EAGLE VAIL DRIVE, ORLANDO, FL 32822, (407) 541-6200) WHERE IT WAS DIAGNOSED THAT THE VEHICLE MADE A NOISE WHILE SHIFTING FROM PARK INTO REVERSE AND REVERSE INTO DRIVE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 200. THE VIN WAS INVALID.
Mfg Campaign: 11244879
Recall Date: Aug 19, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
PULLING OUT OF A PARKING LOT AT LOW SPEED THE STEERING WHEEL VIBRATED FOR A SECOND AND THE POWER STEERING LIGHT LIT UP ON THE DASH. A MESSAGE SAID "POWER STEERING ASSIST NEEDS SERVICE". AT THE SAME TIME MY POWER STEERING WENT COMPLETELY OUT. TOOK IT TO THE DEALERSHIP AND WAS TOLD THE POWER STEERING MODULE WENT OUT. THE CAR IS A 2018 CHALLENGER RT WITH 20,000 MILES.
Corrective Action:
PULLING OUT OF A PARKING LOT AT LOW SPEED THE STEERING WHEEL VIBRATED FOR A SECOND AND THE POWER STEERING LIGHT LIT UP ON THE DASH. A MESSAGE SAID "POWER STEERING ASSIST NEEDS SERVICE". AT THE SAME TIME MY POWER STEERING WENT COMPLETELY OUT. TOOK IT TO THE DEALERSHIP AND WAS TOLD THE POWER STEERING MODULE WENT OUT. THE CAR IS A 2018 CHALLENGER RT WITH 20,000 MILES.
Additional Notes:
PULLING OUT OF A PARKING LOT AT LOW SPEED THE STEERING WHEEL VIBRATED FOR A SECOND AND THE POWER STEERING LIGHT LIT UP ON THE DASH. A MESSAGE SAID "POWER STEERING ASSIST NEEDS SERVICE". AT THE SAME TIME MY POWER STEERING WENT COMPLETELY OUT. TOOK IT TO THE DEALERSHIP AND WAS TOLD THE POWER STEERING MODULE WENT OUT. THE CAR IS A 2018 CHALLENGER RT WITH 20,000 MILES.
Mfg Campaign: 11241245
Recall Date: Aug 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THIS CONDITION MATCHES NHTSA 19V-203 WHICH IS FOR 2019 DODGE CHALLENGERS. HOWEVER I HAVE A 2018 DODGE CHALLENGER EXHIBITING THE SAME SYMPTOM. WHILE THE CAR IS IN MOTION, AND AT RANDOM TIMES EVERY DAY, THE ENTIRE INSTRUMENT PANEL CLUSTER WILL GO DARK. BY DARK I MEAN ALL ILLUMINATED FEATURE ON THE INSTRUMENT PANEL ARE INVISIBLE. THE CAR DOES NOT STALL, AND IT CAN STILL BE OPERATED, BUT I CAN NOT SEE MY SPEED, RPMS, OR ANY OPERATIONAL DATA, THEREBY CREATING A SAFETY HAZARD, ESPECIALLY AT NIGHT. THIS HAS HAPPENED INTERMITTENTLY SINCE I PURCHASED THE CAR.
Corrective Action:
THIS CONDITION MATCHES NHTSA 19V-203 WHICH IS FOR 2019 DODGE CHALLENGERS. HOWEVER I HAVE A 2018 DODGE CHALLENGER EXHIBITING THE SAME SYMPTOM. WHILE THE CAR IS IN MOTION, AND AT RANDOM TIMES EVERY DAY, THE ENTIRE INSTRUMENT PANEL CLUSTER WILL GO DARK. BY DARK I MEAN ALL ILLUMINATED FEATURE ON THE INSTRUMENT PANEL ARE INVISIBLE. THE CAR DOES NOT STALL, AND IT CAN STILL BE OPERATED, BUT I CAN NOT SEE MY SPEED, RPMS, OR ANY OPERATIONAL DATA, THEREBY CREATING A SAFETY HAZARD, ESPECIALLY AT NIGHT. THIS HAS HAPPENED INTERMITTENTLY SINCE I PURCHASED THE CAR.
Additional Notes:
THIS CONDITION MATCHES NHTSA 19V-203 WHICH IS FOR 2019 DODGE CHALLENGERS. HOWEVER I HAVE A 2018 DODGE CHALLENGER EXHIBITING THE SAME SYMPTOM. WHILE THE CAR IS IN MOTION, AND AT RANDOM TIMES EVERY DAY, THE ENTIRE INSTRUMENT PANEL CLUSTER WILL GO DARK. BY DARK I MEAN ALL ILLUMINATED FEATURE ON THE INSTRUMENT PANEL ARE INVISIBLE. THE CAR DOES NOT STALL, AND IT CAN STILL BE OPERATED, BUT I CAN NOT SEE MY SPEED, RPMS, OR ANY OPERATIONAL DATA, THEREBY CREATING A SAFETY HAZARD, ESPECIALLY AT NIGHT. THIS HAS HAPPENED INTERMITTENTLY SINCE I PURCHASED THE CAR.
Mfg Campaign: 11233564
Recall Date: Jul 20, 2019
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