Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W30-W37
Recall Date: Apr 2, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Dodge Challenger and Charger vehicles. An incompatible front wheel and brake package was installed and may allow the front tire to contact the steering knuckle, causing tire damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VB0
Recall Date: Oct 24, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Dodge Challenger and Charger and Chrysler 300 vehicles. The instrument cluster may not properly illuminate driver warnings. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V32
Recall Date: Mar 14, 2019
Consumer Complaints
86 ComplaintsChrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
P1DAB-00,U1412,P0716. VEHICLE HAS SHOWN CODES ABOVE FOR 5 PLUS MONTHS. CODES CAUSE VEHICLE TO SHIFT BETWEEN GEAR RANDOMLY. I HAVE TAKEN VEHICLE TO DEALERSHIP BUT PROBABLY WAS NOT RESOLVED; THE DEALERSHIP STATED THE PROBLEM WAS THE SPEED SENSOR, SO THE SWITCHED THEM OUT ONLY TO FIND OUT LATER IT WAS NOT THE PROBLEM. VEHICLE IS UNSAFE; ON ONE OCCASION THE VEHICLE SHIFT FROM THE 8TH GEAR TO THE 3RD WHILE ON THE FREEWAY ALMOST CAUSING AN ACCIDENT. PLEASE RESOLVE ISSUE BEFORE SOMEONE IS GRAVELY INJURED.
Corrective Action:
P1DAB-00,U1412,P0716. VEHICLE HAS SHOWN CODES ABOVE FOR 5 PLUS MONTHS. CODES CAUSE VEHICLE TO SHIFT BETWEEN GEAR RANDOMLY. I HAVE TAKEN VEHICLE TO DEALERSHIP BUT PROBABLY WAS NOT RESOLVED; THE DEALERSHIP STATED THE PROBLEM WAS THE SPEED SENSOR, SO THE SWITCHED THEM OUT ONLY TO FIND OUT LATER IT WAS NOT THE PROBLEM. VEHICLE IS UNSAFE; ON ONE OCCASION THE VEHICLE SHIFT FROM THE 8TH GEAR TO THE 3RD WHILE ON THE FREEWAY ALMOST CAUSING AN ACCIDENT. PLEASE RESOLVE ISSUE BEFORE SOMEONE IS GRAVELY INJURED.
Additional Notes:
P1DAB-00,U1412,P0716. VEHICLE HAS SHOWN CODES ABOVE FOR 5 PLUS MONTHS. CODES CAUSE VEHICLE TO SHIFT BETWEEN GEAR RANDOMLY. I HAVE TAKEN VEHICLE TO DEALERSHIP BUT PROBABLY WAS NOT RESOLVED; THE DEALERSHIP STATED THE PROBLEM WAS THE SPEED SENSOR, SO THE SWITCHED THEM OUT ONLY TO FIND OUT LATER IT WAS NOT THE PROBLEM. VEHICLE IS UNSAFE; ON ONE OCCASION THE VEHICLE SHIFT FROM THE 8TH GEAR TO THE 3RD WHILE ON THE FREEWAY ALMOST CAUSING AN ACCIDENT. PLEASE RESOLVE ISSUE BEFORE SOMEONE IS GRAVELY INJURED.
Mfg Campaign: 11386328
Recall Date: Jan 3, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEELS: MY FRONT LEFT WHEEL TENDS TO FEEL LIKE IT HITS SOMETHING WHEN I TURN MAKING A THUMP SOUND . CAMERA: STAYS IN REVERSE WHILE SHIFTED / ALSO GEAR
Corrective Action:
WHEELS: MY FRONT LEFT WHEEL TENDS TO FEEL LIKE IT HITS SOMETHING WHEN I TURN MAKING A THUMP SOUND . CAMERA: STAYS IN REVERSE WHILE SHIFTED / ALSO GEAR
Additional Notes:
WHEELS: MY FRONT LEFT WHEEL TENDS TO FEEL LIKE IT HITS SOMETHING WHEN I TURN MAKING A THUMP SOUND . CAMERA: STAYS IN REVERSE WHILE SHIFTED / ALSO GEAR
Mfg Campaign: 11384684
Recall Date: Dec 23, 2020
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
WHEELS: MY FRONT LEFT WHEEL TENDS TO FEEL LIKE IT HITS SOMETHING WHEN I TURN MAKING A THUMP SOUND . CAMERA: STAYS IN REVERSE WHILE SHIFTED / ALSO GEAR
Corrective Action:
WHEELS: MY FRONT LEFT WHEEL TENDS TO FEEL LIKE IT HITS SOMETHING WHEN I TURN MAKING A THUMP SOUND . CAMERA: STAYS IN REVERSE WHILE SHIFTED / ALSO GEAR
Additional Notes:
WHEELS: MY FRONT LEFT WHEEL TENDS TO FEEL LIKE IT HITS SOMETHING WHEN I TURN MAKING A THUMP SOUND . CAMERA: STAYS IN REVERSE WHILE SHIFTED / ALSO GEAR
Mfg Campaign: 11384684
Recall Date: Dec 23, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THIS IS MY 2ND DODGE CHALLENGE I'VE OWNED. MY FIRST ONE WAS A 2017 R/T. THE REASON I MENTION THIS IS BECAUSE ITS THE SAME ISSUE I HAD WITH THE OTHER ONE. I KEEP UP WITH ALL THE MAINTANCE AND TAKE CARE OF MY CARS. THE PROBLEM FROM WHAT I'VE BEEN TOLD IS THE EXHAUST MANIFOLD AND THERE'S ALSO A KNOCKING SOUND COMING FROM THE ENGINE. ITS EXACTLY LIKE THE FIRST ONE I HAD AND TRADED IN. I COULDN'T GET IT FIXED BECAUSE ITS NOT COVERED IN THE FACTORY WARRANTY OR IN THE EXTENDED WARRANTIES I BOUGHT. SO I DON'T KNOW WHAT TO DO AND DODGE WANTS ME TO PAY HUNDREDS JUST TO LOOK AT IT WHICH I SHOULDN'T HAVE TO DO WITH A CAR THAT HAS LESS THAN 30,000 MILES ON IT AND ITS SOMETHING THAT I FEEL AND BELIEVE IS THEIR FAULT. I KNOW I'M NOT THE ONLY ONE BECAUSE EVERY MECHANIC, OIL CHANGERS I'VE GONE TOO I ASK THEM ABOUT IT AND THEY TELL ME SO MANY OF THEIR CUSTOMERS COMPLAIN ABOUT THE SAME THING. I HOPE YOU CAN HELP. THANKS
Corrective Action:
THIS IS MY 2ND DODGE CHALLENGE I'VE OWNED. MY FIRST ONE WAS A 2017 R/T. THE REASON I MENTION THIS IS BECAUSE ITS THE SAME ISSUE I HAD WITH THE OTHER ONE. I KEEP UP WITH ALL THE MAINTANCE AND TAKE CARE OF MY CARS. THE PROBLEM FROM WHAT I'VE BEEN TOLD IS THE EXHAUST MANIFOLD AND THERE'S ALSO A KNOCKING SOUND COMING FROM THE ENGINE. ITS EXACTLY LIKE THE FIRST ONE I HAD AND TRADED IN. I COULDN'T GET IT FIXED BECAUSE ITS NOT COVERED IN THE FACTORY WARRANTY OR IN THE EXTENDED WARRANTIES I BOUGHT. SO I DON'T KNOW WHAT TO DO AND DODGE WANTS ME TO PAY HUNDREDS JUST TO LOOK AT IT WHICH I SHOULDN'T HAVE TO DO WITH A CAR THAT HAS LESS THAN 30,000 MILES ON IT AND ITS SOMETHING THAT I FEEL AND BELIEVE IS THEIR FAULT. I KNOW I'M NOT THE ONLY ONE BECAUSE EVERY MECHANIC, OIL CHANGERS I'VE GONE TOO I ASK THEM ABOUT IT AND THEY TELL ME SO MANY OF THEIR CUSTOMERS COMPLAIN ABOUT THE SAME THING. I HOPE YOU CAN HELP. THANKS
Additional Notes:
THIS IS MY 2ND DODGE CHALLENGE I'VE OWNED. MY FIRST ONE WAS A 2017 R/T. THE REASON I MENTION THIS IS BECAUSE ITS THE SAME ISSUE I HAD WITH THE OTHER ONE. I KEEP UP WITH ALL THE MAINTANCE AND TAKE CARE OF MY CARS. THE PROBLEM FROM WHAT I'VE BEEN TOLD IS THE EXHAUST MANIFOLD AND THERE'S ALSO A KNOCKING SOUND COMING FROM THE ENGINE. ITS EXACTLY LIKE THE FIRST ONE I HAD AND TRADED IN. I COULDN'T GET IT FIXED BECAUSE ITS NOT COVERED IN THE FACTORY WARRANTY OR IN THE EXTENDED WARRANTIES I BOUGHT. SO I DON'T KNOW WHAT TO DO AND DODGE WANTS ME TO PAY HUNDREDS JUST TO LOOK AT IT WHICH I SHOULDN'T HAVE TO DO WITH A CAR THAT HAS LESS THAN 30,000 MILES ON IT AND ITS SOMETHING THAT I FEEL AND BELIEVE IS THEIR FAULT. I KNOW I'M NOT THE ONLY ONE BECAUSE EVERY MECHANIC, OIL CHANGERS I'VE GONE TOO I ASK THEM ABOUT IT AND THEY TELL ME SO MANY OF THEIR CUSTOMERS COMPLAIN ABOUT THE SAME THING. I HOPE YOU CAN HELP. THANKS
Mfg Campaign: 11384621
Recall Date: Dec 22, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THIS IS MY 2ND DODGE CHALLENGE I'VE OWNED. MY FIRST ONE WAS A 2017 R/T. THE REASON I MENTION THIS IS BECAUSE ITS THE SAME ISSUE I HAD WITH THE OTHER ONE. I KEEP UP WITH ALL THE MAINTANCE AND TAKE CARE OF MY CARS. THE PROBLEM FROM WHAT I'VE BEEN TOLD IS THE EXHAUST MANIFOLD AND THERE'S ALSO A KNOCKING SOUND COMING FROM THE ENGINE. ITS EXACTLY LIKE THE FIRST ONE I HAD AND TRADED IN. I COULDN'T GET IT FIXED BECAUSE ITS NOT COVERED IN THE FACTORY WARRANTY OR IN THE EXTENDED WARRANTIES I BOUGHT. SO I DON'T KNOW WHAT TO DO AND DODGE WANTS ME TO PAY HUNDREDS JUST TO LOOK AT IT WHICH I SHOULDN'T HAVE TO DO WITH A CAR THAT HAS LESS THAN 30,000 MILES ON IT AND ITS SOMETHING THAT I FEEL AND BELIEVE IS THEIR FAULT. I KNOW I'M NOT THE ONLY ONE BECAUSE EVERY MECHANIC, OIL CHANGERS I'VE GONE TOO I ASK THEM ABOUT IT AND THEY TELL ME SO MANY OF THEIR CUSTOMERS COMPLAIN ABOUT THE SAME THING. I HOPE YOU CAN HELP. THANKS
Corrective Action:
THIS IS MY 2ND DODGE CHALLENGE I'VE OWNED. MY FIRST ONE WAS A 2017 R/T. THE REASON I MENTION THIS IS BECAUSE ITS THE SAME ISSUE I HAD WITH THE OTHER ONE. I KEEP UP WITH ALL THE MAINTANCE AND TAKE CARE OF MY CARS. THE PROBLEM FROM WHAT I'VE BEEN TOLD IS THE EXHAUST MANIFOLD AND THERE'S ALSO A KNOCKING SOUND COMING FROM THE ENGINE. ITS EXACTLY LIKE THE FIRST ONE I HAD AND TRADED IN. I COULDN'T GET IT FIXED BECAUSE ITS NOT COVERED IN THE FACTORY WARRANTY OR IN THE EXTENDED WARRANTIES I BOUGHT. SO I DON'T KNOW WHAT TO DO AND DODGE WANTS ME TO PAY HUNDREDS JUST TO LOOK AT IT WHICH I SHOULDN'T HAVE TO DO WITH A CAR THAT HAS LESS THAN 30,000 MILES ON IT AND ITS SOMETHING THAT I FEEL AND BELIEVE IS THEIR FAULT. I KNOW I'M NOT THE ONLY ONE BECAUSE EVERY MECHANIC, OIL CHANGERS I'VE GONE TOO I ASK THEM ABOUT IT AND THEY TELL ME SO MANY OF THEIR CUSTOMERS COMPLAIN ABOUT THE SAME THING. I HOPE YOU CAN HELP. THANKS
Additional Notes:
THIS IS MY 2ND DODGE CHALLENGE I'VE OWNED. MY FIRST ONE WAS A 2017 R/T. THE REASON I MENTION THIS IS BECAUSE ITS THE SAME ISSUE I HAD WITH THE OTHER ONE. I KEEP UP WITH ALL THE MAINTANCE AND TAKE CARE OF MY CARS. THE PROBLEM FROM WHAT I'VE BEEN TOLD IS THE EXHAUST MANIFOLD AND THERE'S ALSO A KNOCKING SOUND COMING FROM THE ENGINE. ITS EXACTLY LIKE THE FIRST ONE I HAD AND TRADED IN. I COULDN'T GET IT FIXED BECAUSE ITS NOT COVERED IN THE FACTORY WARRANTY OR IN THE EXTENDED WARRANTIES I BOUGHT. SO I DON'T KNOW WHAT TO DO AND DODGE WANTS ME TO PAY HUNDREDS JUST TO LOOK AT IT WHICH I SHOULDN'T HAVE TO DO WITH A CAR THAT HAS LESS THAN 30,000 MILES ON IT AND ITS SOMETHING THAT I FEEL AND BELIEVE IS THEIR FAULT. I KNOW I'M NOT THE ONLY ONE BECAUSE EVERY MECHANIC, OIL CHANGERS I'VE GONE TOO I ASK THEM ABOUT IT AND THEY TELL ME SO MANY OF THEIR CUSTOMERS COMPLAIN ABOUT THE SAME THING. I HOPE YOU CAN HELP. THANKS
Mfg Campaign: 11384621
Recall Date: Dec 22, 2020
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2019 DODGE CHALLENGER. THE CONTACT STATED WHILE DRIVING 55 MPH, WHEN SHE T-BONED INTO ANOTHER VEHICLE CAUSING HER TO LOSE CONTROL AND ALSO HIT A GUARD RAIL. THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED PRIOR TO THE ACCIDENT. THE CONTACT STATED SHE SUSTAINED A BROKEN LEFT HAND AND 3 PERSONS WERE INJURED ON THE OTHER VEHICLE (UNAWARE OF WHAT INJURIES). THE CONTACT STATED HERSELF AND THE 3 PASSENGERS ALL SOUGHT MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO IMPOUND LOT. A DEALER WAS NOT CONTACTED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 4,018. *LN*DT*JB*DT*JB*JB
Corrective Action:
TL* THE CONTACT OWNS A 2019 DODGE CHALLENGER. THE CONTACT STATED WHILE DRIVING 55 MPH, WHEN SHE T-BONED INTO ANOTHER VEHICLE CAUSING HER TO LOSE CONTROL AND ALSO HIT A GUARD RAIL. THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED PRIOR TO THE ACCIDENT. THE CONTACT STATED SHE SUSTAINED A BROKEN LEFT HAND AND 3 PERSONS WERE INJURED ON THE OTHER VEHICLE (UNAWARE OF WHAT INJURIES). THE CONTACT STATED HERSELF AND THE 3 PASSENGERS ALL SOUGHT MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO IMPOUND LOT. A DEALER WAS NOT CONTACTED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 4,018. *LN*DT*JB*DT*JB*JB
Additional Notes:
TL* THE CONTACT OWNS A 2019 DODGE CHALLENGER. THE CONTACT STATED WHILE DRIVING 55 MPH, WHEN SHE T-BONED INTO ANOTHER VEHICLE CAUSING HER TO LOSE CONTROL AND ALSO HIT A GUARD RAIL. THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED PRIOR TO THE ACCIDENT. THE CONTACT STATED SHE SUSTAINED A BROKEN LEFT HAND AND 3 PERSONS WERE INJURED ON THE OTHER VEHICLE (UNAWARE OF WHAT INJURIES). THE CONTACT STATED HERSELF AND THE 3 PASSENGERS ALL SOUGHT MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO IMPOUND LOT. A DEALER WAS NOT CONTACTED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 4,018. *LN*DT*JB*DT*JB*JB
Mfg Campaign: 11339583
Recall Date: Jul 15, 2020
Chrysler (fca Us, Llc)
Defect Description:
TIRES
Potential Consequences:
MY TIRE SUFFERED A MAJOR CRACK ON THE TRAIN TO THE SIDEWALL ON JUNE 13, 2020 I CALLED RUSSELL WESTBROOK DODGE IN VAN NUYS TO PURCHASE A TIRE SINCE THIS WAS AN EMERGENCY THEY TOLD ME I HAD TO WAIT THREE DAYS BECAUSE OF ORDERING DELAYS, SO I HAD NO OTHER CHOICE TO BUY ANOTHER TIRE AT ANOTHER TIRE SHOP THIS TIRE WAS 305 3020 THE STANDARD STOCK TIRES ARE 305 35 20. I WAS UNABLE PHYSICALLY TO TAKE MY OLD TIRE WITH ME SINCE I CAME FROM A TRIP AND MY TRUNK AND INTERIOR HAD LUGGAGE. I WENT TO RUSSELL WESTBROOK DODGE ON JUNE 19, 2020 WITH THIS CONCERN AND ASK THEM AT THE VERY LEAST TO REFILL MY TIRE WITH NITROGEN WHICH I PAID $500 FOR AND ASKED TO CHECK FOR MY TIRE PRESSURE ON ALL MY TIRES, BOTH OF THESE REQUESTS WERE DENIED I FEEL UNSAFE DRIVING THIS CAR. I ASKED THE SERVICE DIRECTOR OF RUSSELL WESTBROOK DODGE IN VAN NUYS TO WRITE A SERVICE DOCKET DETAILING MY SITUATION AND HIS DENIAL TO CHECK MY TIRE PRESSURE AND TO FILL MY TIRES WITH NITROGEN, AS WELL AS A POTENTIAL ALIGNMENT HE DECLINED ALL OF THESE REQUEST AND BANNED ME FROM SERVICING MY CAR, I FEEL VERY OVERWHELMED FOR MY SAFETY AND FOR THE SAFETY OF OTHERS BECAUSE OF THIS NEGLIGENCE BROUGHT BY RUSSELL WESTBROOK DODGE. I REACHED OUT TO PERELLI TIRES LLC AND THEY DECLINED TO HELP ME BECAUSE I WAS AN ABLE TO HAVE THE TIRE WITH ME FOR INSPECTION, IF I HAD SPACE IN MY TRUCK I WOULD'VE TAKEN MY TIRE. ON ANOTHER MATTER I CONTACTED FCA DODGE REGARDING STEERING CLICKING NOISE COMING FROM MY CAR WHEN TURNING OUR PARKING THE CAR BETWEEN ZERO AND 3 MILES PER. *TR
Corrective Action:
MY TIRE SUFFERED A MAJOR CRACK ON THE TRAIN TO THE SIDEWALL ON JUNE 13, 2020 I CALLED RUSSELL WESTBROOK DODGE IN VAN NUYS TO PURCHASE A TIRE SINCE THIS WAS AN EMERGENCY THEY TOLD ME I HAD TO WAIT THREE DAYS BECAUSE OF ORDERING DELAYS, SO I HAD NO OTHER CHOICE TO BUY ANOTHER TIRE AT ANOTHER TIRE SHOP THIS TIRE WAS 305 3020 THE STANDARD STOCK TIRES ARE 305 35 20. I WAS UNABLE PHYSICALLY TO TAKE MY OLD TIRE WITH ME SINCE I CAME FROM A TRIP AND MY TRUNK AND INTERIOR HAD LUGGAGE. I WENT TO RUSSELL WESTBROOK DODGE ON JUNE 19, 2020 WITH THIS CONCERN AND ASK THEM AT THE VERY LEAST TO REFILL MY TIRE WITH NITROGEN WHICH I PAID $500 FOR AND ASKED TO CHECK FOR MY TIRE PRESSURE ON ALL MY TIRES, BOTH OF THESE REQUESTS WERE DENIED I FEEL UNSAFE DRIVING THIS CAR. I ASKED THE SERVICE DIRECTOR OF RUSSELL WESTBROOK DODGE IN VAN NUYS TO WRITE A SERVICE DOCKET DETAILING MY SITUATION AND HIS DENIAL TO CHECK MY TIRE PRESSURE AND TO FILL MY TIRES WITH NITROGEN, AS WELL AS A POTENTIAL ALIGNMENT HE DECLINED ALL OF THESE REQUEST AND BANNED ME FROM SERVICING MY CAR, I FEEL VERY OVERWHELMED FOR MY SAFETY AND FOR THE SAFETY OF OTHERS BECAUSE OF THIS NEGLIGENCE BROUGHT BY RUSSELL WESTBROOK DODGE. I REACHED OUT TO PERELLI TIRES LLC AND THEY DECLINED TO HELP ME BECAUSE I WAS AN ABLE TO HAVE THE TIRE WITH ME FOR INSPECTION, IF I HAD SPACE IN MY TRUCK I WOULD'VE TAKEN MY TIRE. ON ANOTHER MATTER I CONTACTED FCA DODGE REGARDING STEERING CLICKING NOISE COMING FROM MY CAR WHEN TURNING OUR PARKING THE CAR BETWEEN ZERO AND 3 MILES PER. *TR
Additional Notes:
MY TIRE SUFFERED A MAJOR CRACK ON THE TRAIN TO THE SIDEWALL ON JUNE 13, 2020 I CALLED RUSSELL WESTBROOK DODGE IN VAN NUYS TO PURCHASE A TIRE SINCE THIS WAS AN EMERGENCY THEY TOLD ME I HAD TO WAIT THREE DAYS BECAUSE OF ORDERING DELAYS, SO I HAD NO OTHER CHOICE TO BUY ANOTHER TIRE AT ANOTHER TIRE SHOP THIS TIRE WAS 305 3020 THE STANDARD STOCK TIRES ARE 305 35 20. I WAS UNABLE PHYSICALLY TO TAKE MY OLD TIRE WITH ME SINCE I CAME FROM A TRIP AND MY TRUNK AND INTERIOR HAD LUGGAGE. I WENT TO RUSSELL WESTBROOK DODGE ON JUNE 19, 2020 WITH THIS CONCERN AND ASK THEM AT THE VERY LEAST TO REFILL MY TIRE WITH NITROGEN WHICH I PAID $500 FOR AND ASKED TO CHECK FOR MY TIRE PRESSURE ON ALL MY TIRES, BOTH OF THESE REQUESTS WERE DENIED I FEEL UNSAFE DRIVING THIS CAR. I ASKED THE SERVICE DIRECTOR OF RUSSELL WESTBROOK DODGE IN VAN NUYS TO WRITE A SERVICE DOCKET DETAILING MY SITUATION AND HIS DENIAL TO CHECK MY TIRE PRESSURE AND TO FILL MY TIRES WITH NITROGEN, AS WELL AS A POTENTIAL ALIGNMENT HE DECLINED ALL OF THESE REQUEST AND BANNED ME FROM SERVICING MY CAR, I FEEL VERY OVERWHELMED FOR MY SAFETY AND FOR THE SAFETY OF OTHERS BECAUSE OF THIS NEGLIGENCE BROUGHT BY RUSSELL WESTBROOK DODGE. I REACHED OUT TO PERELLI TIRES LLC AND THEY DECLINED TO HELP ME BECAUSE I WAS AN ABLE TO HAVE THE TIRE WITH ME FOR INSPECTION, IF I HAD SPACE IN MY TRUCK I WOULD'VE TAKEN MY TIRE. ON ANOTHER MATTER I CONTACTED FCA DODGE REGARDING STEERING CLICKING NOISE COMING FROM MY CAR WHEN TURNING OUR PARKING THE CAR BETWEEN ZERO AND 3 MILES PER. *TR
Mfg Campaign: 11329809
Recall Date: Jun 20, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
MY TIRE SUFFERED A MAJOR CRACK ON THE TRAIN TO THE SIDEWALL ON JUNE 13, 2020 I CALLED RUSSELL WESTBROOK DODGE IN VAN NUYS TO PURCHASE A TIRE SINCE THIS WAS AN EMERGENCY THEY TOLD ME I HAD TO WAIT THREE DAYS BECAUSE OF ORDERING DELAYS, SO I HAD NO OTHER CHOICE TO BUY ANOTHER TIRE AT ANOTHER TIRE SHOP THIS TIRE WAS 305 3020 THE STANDARD STOCK TIRES ARE 305 35 20. I WAS UNABLE PHYSICALLY TO TAKE MY OLD TIRE WITH ME SINCE I CAME FROM A TRIP AND MY TRUNK AND INTERIOR HAD LUGGAGE. I WENT TO RUSSELL WESTBROOK DODGE ON JUNE 19, 2020 WITH THIS CONCERN AND ASK THEM AT THE VERY LEAST TO REFILL MY TIRE WITH NITROGEN WHICH I PAID $500 FOR AND ASKED TO CHECK FOR MY TIRE PRESSURE ON ALL MY TIRES, BOTH OF THESE REQUESTS WERE DENIED I FEEL UNSAFE DRIVING THIS CAR. I ASKED THE SERVICE DIRECTOR OF RUSSELL WESTBROOK DODGE IN VAN NUYS TO WRITE A SERVICE DOCKET DETAILING MY SITUATION AND HIS DENIAL TO CHECK MY TIRE PRESSURE AND TO FILL MY TIRES WITH NITROGEN, AS WELL AS A POTENTIAL ALIGNMENT HE DECLINED ALL OF THESE REQUEST AND BANNED ME FROM SERVICING MY CAR, I FEEL VERY OVERWHELMED FOR MY SAFETY AND FOR THE SAFETY OF OTHERS BECAUSE OF THIS NEGLIGENCE BROUGHT BY RUSSELL WESTBROOK DODGE. I REACHED OUT TO PERELLI TIRES LLC AND THEY DECLINED TO HELP ME BECAUSE I WAS AN ABLE TO HAVE THE TIRE WITH ME FOR INSPECTION, IF I HAD SPACE IN MY TRUCK I WOULD'VE TAKEN MY TIRE. ON ANOTHER MATTER I CONTACTED FCA DODGE REGARDING STEERING CLICKING NOISE COMING FROM MY CAR WHEN TURNING OUR PARKING THE CAR BETWEEN ZERO AND 3 MILES PER. *TR
Corrective Action:
MY TIRE SUFFERED A MAJOR CRACK ON THE TRAIN TO THE SIDEWALL ON JUNE 13, 2020 I CALLED RUSSELL WESTBROOK DODGE IN VAN NUYS TO PURCHASE A TIRE SINCE THIS WAS AN EMERGENCY THEY TOLD ME I HAD TO WAIT THREE DAYS BECAUSE OF ORDERING DELAYS, SO I HAD NO OTHER CHOICE TO BUY ANOTHER TIRE AT ANOTHER TIRE SHOP THIS TIRE WAS 305 3020 THE STANDARD STOCK TIRES ARE 305 35 20. I WAS UNABLE PHYSICALLY TO TAKE MY OLD TIRE WITH ME SINCE I CAME FROM A TRIP AND MY TRUNK AND INTERIOR HAD LUGGAGE. I WENT TO RUSSELL WESTBROOK DODGE ON JUNE 19, 2020 WITH THIS CONCERN AND ASK THEM AT THE VERY LEAST TO REFILL MY TIRE WITH NITROGEN WHICH I PAID $500 FOR AND ASKED TO CHECK FOR MY TIRE PRESSURE ON ALL MY TIRES, BOTH OF THESE REQUESTS WERE DENIED I FEEL UNSAFE DRIVING THIS CAR. I ASKED THE SERVICE DIRECTOR OF RUSSELL WESTBROOK DODGE IN VAN NUYS TO WRITE A SERVICE DOCKET DETAILING MY SITUATION AND HIS DENIAL TO CHECK MY TIRE PRESSURE AND TO FILL MY TIRES WITH NITROGEN, AS WELL AS A POTENTIAL ALIGNMENT HE DECLINED ALL OF THESE REQUEST AND BANNED ME FROM SERVICING MY CAR, I FEEL VERY OVERWHELMED FOR MY SAFETY AND FOR THE SAFETY OF OTHERS BECAUSE OF THIS NEGLIGENCE BROUGHT BY RUSSELL WESTBROOK DODGE. I REACHED OUT TO PERELLI TIRES LLC AND THEY DECLINED TO HELP ME BECAUSE I WAS AN ABLE TO HAVE THE TIRE WITH ME FOR INSPECTION, IF I HAD SPACE IN MY TRUCK I WOULD'VE TAKEN MY TIRE. ON ANOTHER MATTER I CONTACTED FCA DODGE REGARDING STEERING CLICKING NOISE COMING FROM MY CAR WHEN TURNING OUR PARKING THE CAR BETWEEN ZERO AND 3 MILES PER. *TR
Additional Notes:
MY TIRE SUFFERED A MAJOR CRACK ON THE TRAIN TO THE SIDEWALL ON JUNE 13, 2020 I CALLED RUSSELL WESTBROOK DODGE IN VAN NUYS TO PURCHASE A TIRE SINCE THIS WAS AN EMERGENCY THEY TOLD ME I HAD TO WAIT THREE DAYS BECAUSE OF ORDERING DELAYS, SO I HAD NO OTHER CHOICE TO BUY ANOTHER TIRE AT ANOTHER TIRE SHOP THIS TIRE WAS 305 3020 THE STANDARD STOCK TIRES ARE 305 35 20. I WAS UNABLE PHYSICALLY TO TAKE MY OLD TIRE WITH ME SINCE I CAME FROM A TRIP AND MY TRUNK AND INTERIOR HAD LUGGAGE. I WENT TO RUSSELL WESTBROOK DODGE ON JUNE 19, 2020 WITH THIS CONCERN AND ASK THEM AT THE VERY LEAST TO REFILL MY TIRE WITH NITROGEN WHICH I PAID $500 FOR AND ASKED TO CHECK FOR MY TIRE PRESSURE ON ALL MY TIRES, BOTH OF THESE REQUESTS WERE DENIED I FEEL UNSAFE DRIVING THIS CAR. I ASKED THE SERVICE DIRECTOR OF RUSSELL WESTBROOK DODGE IN VAN NUYS TO WRITE A SERVICE DOCKET DETAILING MY SITUATION AND HIS DENIAL TO CHECK MY TIRE PRESSURE AND TO FILL MY TIRES WITH NITROGEN, AS WELL AS A POTENTIAL ALIGNMENT HE DECLINED ALL OF THESE REQUEST AND BANNED ME FROM SERVICING MY CAR, I FEEL VERY OVERWHELMED FOR MY SAFETY AND FOR THE SAFETY OF OTHERS BECAUSE OF THIS NEGLIGENCE BROUGHT BY RUSSELL WESTBROOK DODGE. I REACHED OUT TO PERELLI TIRES LLC AND THEY DECLINED TO HELP ME BECAUSE I WAS AN ABLE TO HAVE THE TIRE WITH ME FOR INSPECTION, IF I HAD SPACE IN MY TRUCK I WOULD'VE TAKEN MY TIRE. ON ANOTHER MATTER I CONTACTED FCA DODGE REGARDING STEERING CLICKING NOISE COMING FROM MY CAR WHEN TURNING OUR PARKING THE CAR BETWEEN ZERO AND 3 MILES PER. *TR
Mfg Campaign: 11329809
Recall Date: Jun 20, 2020
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
MY TIRE SUFFERED A MAJOR CRACK ON THE TRAIN TO THE SIDEWALL ON JUNE 13, 2020 I CALLED RUSSELL WESTBROOK DODGE IN VAN NUYS TO PURCHASE A TIRE SINCE THIS WAS AN EMERGENCY THEY TOLD ME I HAD TO WAIT THREE DAYS BECAUSE OF ORDERING DELAYS, SO I HAD NO OTHER CHOICE TO BUY ANOTHER TIRE AT ANOTHER TIRE SHOP THIS TIRE WAS 305 3020 THE STANDARD STOCK TIRES ARE 305 35 20. I WAS UNABLE PHYSICALLY TO TAKE MY OLD TIRE WITH ME SINCE I CAME FROM A TRIP AND MY TRUNK AND INTERIOR HAD LUGGAGE. I WENT TO RUSSELL WESTBROOK DODGE ON JUNE 19, 2020 WITH THIS CONCERN AND ASK THEM AT THE VERY LEAST TO REFILL MY TIRE WITH NITROGEN WHICH I PAID $500 FOR AND ASKED TO CHECK FOR MY TIRE PRESSURE ON ALL MY TIRES, BOTH OF THESE REQUESTS WERE DENIED I FEEL UNSAFE DRIVING THIS CAR. I ASKED THE SERVICE DIRECTOR OF RUSSELL WESTBROOK DODGE IN VAN NUYS TO WRITE A SERVICE DOCKET DETAILING MY SITUATION AND HIS DENIAL TO CHECK MY TIRE PRESSURE AND TO FILL MY TIRES WITH NITROGEN, AS WELL AS A POTENTIAL ALIGNMENT HE DECLINED ALL OF THESE REQUEST AND BANNED ME FROM SERVICING MY CAR, I FEEL VERY OVERWHELMED FOR MY SAFETY AND FOR THE SAFETY OF OTHERS BECAUSE OF THIS NEGLIGENCE BROUGHT BY RUSSELL WESTBROOK DODGE. I REACHED OUT TO PERELLI TIRES LLC AND THEY DECLINED TO HELP ME BECAUSE I WAS AN ABLE TO HAVE THE TIRE WITH ME FOR INSPECTION, IF I HAD SPACE IN MY TRUCK I WOULD'VE TAKEN MY TIRE. ON ANOTHER MATTER I CONTACTED FCA DODGE REGARDING STEERING CLICKING NOISE COMING FROM MY CAR WHEN TURNING OUR PARKING THE CAR BETWEEN ZERO AND 3 MILES PER. *TR
Corrective Action:
MY TIRE SUFFERED A MAJOR CRACK ON THE TRAIN TO THE SIDEWALL ON JUNE 13, 2020 I CALLED RUSSELL WESTBROOK DODGE IN VAN NUYS TO PURCHASE A TIRE SINCE THIS WAS AN EMERGENCY THEY TOLD ME I HAD TO WAIT THREE DAYS BECAUSE OF ORDERING DELAYS, SO I HAD NO OTHER CHOICE TO BUY ANOTHER TIRE AT ANOTHER TIRE SHOP THIS TIRE WAS 305 3020 THE STANDARD STOCK TIRES ARE 305 35 20. I WAS UNABLE PHYSICALLY TO TAKE MY OLD TIRE WITH ME SINCE I CAME FROM A TRIP AND MY TRUNK AND INTERIOR HAD LUGGAGE. I WENT TO RUSSELL WESTBROOK DODGE ON JUNE 19, 2020 WITH THIS CONCERN AND ASK THEM AT THE VERY LEAST TO REFILL MY TIRE WITH NITROGEN WHICH I PAID $500 FOR AND ASKED TO CHECK FOR MY TIRE PRESSURE ON ALL MY TIRES, BOTH OF THESE REQUESTS WERE DENIED I FEEL UNSAFE DRIVING THIS CAR. I ASKED THE SERVICE DIRECTOR OF RUSSELL WESTBROOK DODGE IN VAN NUYS TO WRITE A SERVICE DOCKET DETAILING MY SITUATION AND HIS DENIAL TO CHECK MY TIRE PRESSURE AND TO FILL MY TIRES WITH NITROGEN, AS WELL AS A POTENTIAL ALIGNMENT HE DECLINED ALL OF THESE REQUEST AND BANNED ME FROM SERVICING MY CAR, I FEEL VERY OVERWHELMED FOR MY SAFETY AND FOR THE SAFETY OF OTHERS BECAUSE OF THIS NEGLIGENCE BROUGHT BY RUSSELL WESTBROOK DODGE. I REACHED OUT TO PERELLI TIRES LLC AND THEY DECLINED TO HELP ME BECAUSE I WAS AN ABLE TO HAVE THE TIRE WITH ME FOR INSPECTION, IF I HAD SPACE IN MY TRUCK I WOULD'VE TAKEN MY TIRE. ON ANOTHER MATTER I CONTACTED FCA DODGE REGARDING STEERING CLICKING NOISE COMING FROM MY CAR WHEN TURNING OUR PARKING THE CAR BETWEEN ZERO AND 3 MILES PER. *TR
Additional Notes:
MY TIRE SUFFERED A MAJOR CRACK ON THE TRAIN TO THE SIDEWALL ON JUNE 13, 2020 I CALLED RUSSELL WESTBROOK DODGE IN VAN NUYS TO PURCHASE A TIRE SINCE THIS WAS AN EMERGENCY THEY TOLD ME I HAD TO WAIT THREE DAYS BECAUSE OF ORDERING DELAYS, SO I HAD NO OTHER CHOICE TO BUY ANOTHER TIRE AT ANOTHER TIRE SHOP THIS TIRE WAS 305 3020 THE STANDARD STOCK TIRES ARE 305 35 20. I WAS UNABLE PHYSICALLY TO TAKE MY OLD TIRE WITH ME SINCE I CAME FROM A TRIP AND MY TRUNK AND INTERIOR HAD LUGGAGE. I WENT TO RUSSELL WESTBROOK DODGE ON JUNE 19, 2020 WITH THIS CONCERN AND ASK THEM AT THE VERY LEAST TO REFILL MY TIRE WITH NITROGEN WHICH I PAID $500 FOR AND ASKED TO CHECK FOR MY TIRE PRESSURE ON ALL MY TIRES, BOTH OF THESE REQUESTS WERE DENIED I FEEL UNSAFE DRIVING THIS CAR. I ASKED THE SERVICE DIRECTOR OF RUSSELL WESTBROOK DODGE IN VAN NUYS TO WRITE A SERVICE DOCKET DETAILING MY SITUATION AND HIS DENIAL TO CHECK MY TIRE PRESSURE AND TO FILL MY TIRES WITH NITROGEN, AS WELL AS A POTENTIAL ALIGNMENT HE DECLINED ALL OF THESE REQUEST AND BANNED ME FROM SERVICING MY CAR, I FEEL VERY OVERWHELMED FOR MY SAFETY AND FOR THE SAFETY OF OTHERS BECAUSE OF THIS NEGLIGENCE BROUGHT BY RUSSELL WESTBROOK DODGE. I REACHED OUT TO PERELLI TIRES LLC AND THEY DECLINED TO HELP ME BECAUSE I WAS AN ABLE TO HAVE THE TIRE WITH ME FOR INSPECTION, IF I HAD SPACE IN MY TRUCK I WOULD'VE TAKEN MY TIRE. ON ANOTHER MATTER I CONTACTED FCA DODGE REGARDING STEERING CLICKING NOISE COMING FROM MY CAR WHEN TURNING OUR PARKING THE CAR BETWEEN ZERO AND 3 MILES PER. *TR
Mfg Campaign: 11329809
Recall Date: Jun 20, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY TIRE SUFFERED A MAJOR CRACK ON THE TRAIN TO THE SIDEWALL ON JUNE 13, 2020 I CALLED RUSSELL WESTBROOK DODGE IN VAN NUYS TO PURCHASE A TIRE SINCE THIS WAS AN EMERGENCY THEY TOLD ME I HAD TO WAIT THREE DAYS BECAUSE OF ORDERING DELAYS, SO I HAD NO OTHER CHOICE TO BUY ANOTHER TIRE AT ANOTHER TIRE SHOP THIS TIRE WAS 305 3020 THE STANDARD STOCK TIRES ARE 305 35 20. I WAS UNABLE PHYSICALLY TO TAKE MY OLD TIRE WITH ME SINCE I CAME FROM A TRIP AND MY TRUNK AND INTERIOR HAD LUGGAGE. I WENT TO RUSSELL WESTBROOK DODGE ON JUNE 19, 2020 WITH THIS CONCERN AND ASK THEM AT THE VERY LEAST TO REFILL MY TIRE WITH NITROGEN WHICH I PAID $500 FOR AND ASKED TO CHECK FOR MY TIRE PRESSURE ON ALL MY TIRES, BOTH OF THESE REQUESTS WERE DENIED I FEEL UNSAFE DRIVING THIS CAR. I ASKED THE SERVICE DIRECTOR OF RUSSELL WESTBROOK DODGE IN VAN NUYS TO WRITE A SERVICE DOCKET DETAILING MY SITUATION AND HIS DENIAL TO CHECK MY TIRE PRESSURE AND TO FILL MY TIRES WITH NITROGEN, AS WELL AS A POTENTIAL ALIGNMENT HE DECLINED ALL OF THESE REQUEST AND BANNED ME FROM SERVICING MY CAR, I FEEL VERY OVERWHELMED FOR MY SAFETY AND FOR THE SAFETY OF OTHERS BECAUSE OF THIS NEGLIGENCE BROUGHT BY RUSSELL WESTBROOK DODGE. I REACHED OUT TO PERELLI TIRES LLC AND THEY DECLINED TO HELP ME BECAUSE I WAS AN ABLE TO HAVE THE TIRE WITH ME FOR INSPECTION, IF I HAD SPACE IN MY TRUCK I WOULD'VE TAKEN MY TIRE. ON ANOTHER MATTER I CONTACTED FCA DODGE REGARDING STEERING CLICKING NOISE COMING FROM MY CAR WHEN TURNING OUR PARKING THE CAR BETWEEN ZERO AND 3 MILES PER. *TR
Corrective Action:
MY TIRE SUFFERED A MAJOR CRACK ON THE TRAIN TO THE SIDEWALL ON JUNE 13, 2020 I CALLED RUSSELL WESTBROOK DODGE IN VAN NUYS TO PURCHASE A TIRE SINCE THIS WAS AN EMERGENCY THEY TOLD ME I HAD TO WAIT THREE DAYS BECAUSE OF ORDERING DELAYS, SO I HAD NO OTHER CHOICE TO BUY ANOTHER TIRE AT ANOTHER TIRE SHOP THIS TIRE WAS 305 3020 THE STANDARD STOCK TIRES ARE 305 35 20. I WAS UNABLE PHYSICALLY TO TAKE MY OLD TIRE WITH ME SINCE I CAME FROM A TRIP AND MY TRUNK AND INTERIOR HAD LUGGAGE. I WENT TO RUSSELL WESTBROOK DODGE ON JUNE 19, 2020 WITH THIS CONCERN AND ASK THEM AT THE VERY LEAST TO REFILL MY TIRE WITH NITROGEN WHICH I PAID $500 FOR AND ASKED TO CHECK FOR MY TIRE PRESSURE ON ALL MY TIRES, BOTH OF THESE REQUESTS WERE DENIED I FEEL UNSAFE DRIVING THIS CAR. I ASKED THE SERVICE DIRECTOR OF RUSSELL WESTBROOK DODGE IN VAN NUYS TO WRITE A SERVICE DOCKET DETAILING MY SITUATION AND HIS DENIAL TO CHECK MY TIRE PRESSURE AND TO FILL MY TIRES WITH NITROGEN, AS WELL AS A POTENTIAL ALIGNMENT HE DECLINED ALL OF THESE REQUEST AND BANNED ME FROM SERVICING MY CAR, I FEEL VERY OVERWHELMED FOR MY SAFETY AND FOR THE SAFETY OF OTHERS BECAUSE OF THIS NEGLIGENCE BROUGHT BY RUSSELL WESTBROOK DODGE. I REACHED OUT TO PERELLI TIRES LLC AND THEY DECLINED TO HELP ME BECAUSE I WAS AN ABLE TO HAVE THE TIRE WITH ME FOR INSPECTION, IF I HAD SPACE IN MY TRUCK I WOULD'VE TAKEN MY TIRE. ON ANOTHER MATTER I CONTACTED FCA DODGE REGARDING STEERING CLICKING NOISE COMING FROM MY CAR WHEN TURNING OUR PARKING THE CAR BETWEEN ZERO AND 3 MILES PER. *TR
Additional Notes:
MY TIRE SUFFERED A MAJOR CRACK ON THE TRAIN TO THE SIDEWALL ON JUNE 13, 2020 I CALLED RUSSELL WESTBROOK DODGE IN VAN NUYS TO PURCHASE A TIRE SINCE THIS WAS AN EMERGENCY THEY TOLD ME I HAD TO WAIT THREE DAYS BECAUSE OF ORDERING DELAYS, SO I HAD NO OTHER CHOICE TO BUY ANOTHER TIRE AT ANOTHER TIRE SHOP THIS TIRE WAS 305 3020 THE STANDARD STOCK TIRES ARE 305 35 20. I WAS UNABLE PHYSICALLY TO TAKE MY OLD TIRE WITH ME SINCE I CAME FROM A TRIP AND MY TRUNK AND INTERIOR HAD LUGGAGE. I WENT TO RUSSELL WESTBROOK DODGE ON JUNE 19, 2020 WITH THIS CONCERN AND ASK THEM AT THE VERY LEAST TO REFILL MY TIRE WITH NITROGEN WHICH I PAID $500 FOR AND ASKED TO CHECK FOR MY TIRE PRESSURE ON ALL MY TIRES, BOTH OF THESE REQUESTS WERE DENIED I FEEL UNSAFE DRIVING THIS CAR. I ASKED THE SERVICE DIRECTOR OF RUSSELL WESTBROOK DODGE IN VAN NUYS TO WRITE A SERVICE DOCKET DETAILING MY SITUATION AND HIS DENIAL TO CHECK MY TIRE PRESSURE AND TO FILL MY TIRES WITH NITROGEN, AS WELL AS A POTENTIAL ALIGNMENT HE DECLINED ALL OF THESE REQUEST AND BANNED ME FROM SERVICING MY CAR, I FEEL VERY OVERWHELMED FOR MY SAFETY AND FOR THE SAFETY OF OTHERS BECAUSE OF THIS NEGLIGENCE BROUGHT BY RUSSELL WESTBROOK DODGE. I REACHED OUT TO PERELLI TIRES LLC AND THEY DECLINED TO HELP ME BECAUSE I WAS AN ABLE TO HAVE THE TIRE WITH ME FOR INSPECTION, IF I HAD SPACE IN MY TRUCK I WOULD'VE TAKEN MY TIRE. ON ANOTHER MATTER I CONTACTED FCA DODGE REGARDING STEERING CLICKING NOISE COMING FROM MY CAR WHEN TURNING OUR PARKING THE CAR BETWEEN ZERO AND 3 MILES PER. *TR
Mfg Campaign: 11329809
Recall Date: Jun 20, 2020
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WHEN CAR IS IN REVERSE, BACKUP CAMERA IS UNAVAILABLE JEOPARDIZING SAFETY AROUND. DURING ACCELERATION OF CAR WHEN DRIVING, THE SPEEDOMETER ON DASH SHOWS DIFFERENT THAN THE DIGITAL SPEEDOMETER. I.E IF I AM GOING 40 THE DIGITAL SHOWS 60+ (VARIES). PASSENGER DOOR LOCK HAS DIFFICULTY CLICKING LOCK/UNLOCK AND NO CHILD LOCK IS ON- WILL BE SAFETY CONCERN IF EXITING IS NEEDED OF VEHICLE. ALL ISSUES ABOVE HAPPEN ALMOST EVERY TIME. *TR
Corrective Action:
WHEN CAR IS IN REVERSE, BACKUP CAMERA IS UNAVAILABLE JEOPARDIZING SAFETY AROUND. DURING ACCELERATION OF CAR WHEN DRIVING, THE SPEEDOMETER ON DASH SHOWS DIFFERENT THAN THE DIGITAL SPEEDOMETER. I.E IF I AM GOING 40 THE DIGITAL SHOWS 60+ (VARIES). PASSENGER DOOR LOCK HAS DIFFICULTY CLICKING LOCK/UNLOCK AND NO CHILD LOCK IS ON- WILL BE SAFETY CONCERN IF EXITING IS NEEDED OF VEHICLE. ALL ISSUES ABOVE HAPPEN ALMOST EVERY TIME. *TR
Additional Notes:
WHEN CAR IS IN REVERSE, BACKUP CAMERA IS UNAVAILABLE JEOPARDIZING SAFETY AROUND. DURING ACCELERATION OF CAR WHEN DRIVING, THE SPEEDOMETER ON DASH SHOWS DIFFERENT THAN THE DIGITAL SPEEDOMETER. I.E IF I AM GOING 40 THE DIGITAL SHOWS 60+ (VARIES). PASSENGER DOOR LOCK HAS DIFFICULTY CLICKING LOCK/UNLOCK AND NO CHILD LOCK IS ON- WILL BE SAFETY CONCERN IF EXITING IS NEEDED OF VEHICLE. ALL ISSUES ABOVE HAPPEN ALMOST EVERY TIME. *TR
Mfg Campaign: 11328031
Recall Date: Jun 9, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN CAR IS IN REVERSE, BACKUP CAMERA IS UNAVAILABLE JEOPARDIZING SAFETY AROUND. DURING ACCELERATION OF CAR WHEN DRIVING, THE SPEEDOMETER ON DASH SHOWS DIFFERENT THAN THE DIGITAL SPEEDOMETER. I.E IF I AM GOING 40 THE DIGITAL SHOWS 60+ (VARIES). PASSENGER DOOR LOCK HAS DIFFICULTY CLICKING LOCK/UNLOCK AND NO CHILD LOCK IS ON- WILL BE SAFETY CONCERN IF EXITING IS NEEDED OF VEHICLE. ALL ISSUES ABOVE HAPPEN ALMOST EVERY TIME. *TR
Corrective Action:
WHEN CAR IS IN REVERSE, BACKUP CAMERA IS UNAVAILABLE JEOPARDIZING SAFETY AROUND. DURING ACCELERATION OF CAR WHEN DRIVING, THE SPEEDOMETER ON DASH SHOWS DIFFERENT THAN THE DIGITAL SPEEDOMETER. I.E IF I AM GOING 40 THE DIGITAL SHOWS 60+ (VARIES). PASSENGER DOOR LOCK HAS DIFFICULTY CLICKING LOCK/UNLOCK AND NO CHILD LOCK IS ON- WILL BE SAFETY CONCERN IF EXITING IS NEEDED OF VEHICLE. ALL ISSUES ABOVE HAPPEN ALMOST EVERY TIME. *TR
Additional Notes:
WHEN CAR IS IN REVERSE, BACKUP CAMERA IS UNAVAILABLE JEOPARDIZING SAFETY AROUND. DURING ACCELERATION OF CAR WHEN DRIVING, THE SPEEDOMETER ON DASH SHOWS DIFFERENT THAN THE DIGITAL SPEEDOMETER. I.E IF I AM GOING 40 THE DIGITAL SHOWS 60+ (VARIES). PASSENGER DOOR LOCK HAS DIFFICULTY CLICKING LOCK/UNLOCK AND NO CHILD LOCK IS ON- WILL BE SAFETY CONCERN IF EXITING IS NEEDED OF VEHICLE. ALL ISSUES ABOVE HAPPEN ALMOST EVERY TIME. *TR
Mfg Campaign: 11328031
Recall Date: Jun 9, 2020
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHEN CAR IS IN REVERSE, BACKUP CAMERA IS UNAVAILABLE JEOPARDIZING SAFETY AROUND. DURING ACCELERATION OF CAR WHEN DRIVING, THE SPEEDOMETER ON DASH SHOWS DIFFERENT THAN THE DIGITAL SPEEDOMETER. I.E IF I AM GOING 40 THE DIGITAL SHOWS 60+ (VARIES). PASSENGER DOOR LOCK HAS DIFFICULTY CLICKING LOCK/UNLOCK AND NO CHILD LOCK IS ON- WILL BE SAFETY CONCERN IF EXITING IS NEEDED OF VEHICLE. ALL ISSUES ABOVE HAPPEN ALMOST EVERY TIME. *TR
Corrective Action:
WHEN CAR IS IN REVERSE, BACKUP CAMERA IS UNAVAILABLE JEOPARDIZING SAFETY AROUND. DURING ACCELERATION OF CAR WHEN DRIVING, THE SPEEDOMETER ON DASH SHOWS DIFFERENT THAN THE DIGITAL SPEEDOMETER. I.E IF I AM GOING 40 THE DIGITAL SHOWS 60+ (VARIES). PASSENGER DOOR LOCK HAS DIFFICULTY CLICKING LOCK/UNLOCK AND NO CHILD LOCK IS ON- WILL BE SAFETY CONCERN IF EXITING IS NEEDED OF VEHICLE. ALL ISSUES ABOVE HAPPEN ALMOST EVERY TIME. *TR
Additional Notes:
WHEN CAR IS IN REVERSE, BACKUP CAMERA IS UNAVAILABLE JEOPARDIZING SAFETY AROUND. DURING ACCELERATION OF CAR WHEN DRIVING, THE SPEEDOMETER ON DASH SHOWS DIFFERENT THAN THE DIGITAL SPEEDOMETER. I.E IF I AM GOING 40 THE DIGITAL SHOWS 60+ (VARIES). PASSENGER DOOR LOCK HAS DIFFICULTY CLICKING LOCK/UNLOCK AND NO CHILD LOCK IS ON- WILL BE SAFETY CONCERN IF EXITING IS NEEDED OF VEHICLE. ALL ISSUES ABOVE HAPPEN ALMOST EVERY TIME. *TR
Mfg Campaign: 11328031
Recall Date: Jun 9, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
MY 2019 DODGE CHALLENGER WAS HESITANT TO TAKE OFF EVEN WHEN THE ACCELERATOR WAS TO THE FLOOR. A DIAGNOSTIC TEST CAME BACK AND IT WAS A GEAR 6 SHIFT INCORRECT RATIO. MY VEHICLE WAS IN MOTION WITHIN BUSY TRAFFIC, ALMOST CAUSING A WRECK. *TR
Corrective Action:
MY 2019 DODGE CHALLENGER WAS HESITANT TO TAKE OFF EVEN WHEN THE ACCELERATOR WAS TO THE FLOOR. A DIAGNOSTIC TEST CAME BACK AND IT WAS A GEAR 6 SHIFT INCORRECT RATIO. MY VEHICLE WAS IN MOTION WITHIN BUSY TRAFFIC, ALMOST CAUSING A WRECK. *TR
Additional Notes:
MY 2019 DODGE CHALLENGER WAS HESITANT TO TAKE OFF EVEN WHEN THE ACCELERATOR WAS TO THE FLOOR. A DIAGNOSTIC TEST CAME BACK AND IT WAS A GEAR 6 SHIFT INCORRECT RATIO. MY VEHICLE WAS IN MOTION WITHIN BUSY TRAFFIC, ALMOST CAUSING A WRECK. *TR
Mfg Campaign: 11324555
Recall Date: May 14, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
MY 2019 DODGE CHALLENGER WAS HESITANT TO TAKE OFF EVEN WHEN THE ACCELERATOR WAS TO THE FLOOR. A DIAGNOSTIC TEST CAME BACK AND IT WAS A GEAR 6 SHIFT INCORRECT RATIO. MY VEHICLE WAS IN MOTION WITHIN BUSY TRAFFIC, ALMOST CAUSING A WRECK. *TR
Corrective Action:
MY 2019 DODGE CHALLENGER WAS HESITANT TO TAKE OFF EVEN WHEN THE ACCELERATOR WAS TO THE FLOOR. A DIAGNOSTIC TEST CAME BACK AND IT WAS A GEAR 6 SHIFT INCORRECT RATIO. MY VEHICLE WAS IN MOTION WITHIN BUSY TRAFFIC, ALMOST CAUSING A WRECK. *TR
Additional Notes:
MY 2019 DODGE CHALLENGER WAS HESITANT TO TAKE OFF EVEN WHEN THE ACCELERATOR WAS TO THE FLOOR. A DIAGNOSTIC TEST CAME BACK AND IT WAS A GEAR 6 SHIFT INCORRECT RATIO. MY VEHICLE WAS IN MOTION WITHIN BUSY TRAFFIC, ALMOST CAUSING A WRECK. *TR
Mfg Campaign: 11324555
Recall Date: May 14, 2020
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2019 DODGE CHALLENGER. THE CONTACT STATED WHILE DRIVING 15 MPH WHEN THE ACCELERATOR PEDAL WAS APPLIED THE CONTACT'S NEIGHBOR NOTICED THAT VEHICLE HAD AN ABNORMAL NOISE COMING FROM THE DRIVER'S SIDE REAR MUFFLER. VEHICLE'S EXHAUST AFFECTED BY THE RATTLE. THE VEHICLE WAS ABLE TO DRIVE TO THE DESTINATION. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED RIVERSIDE CHRYSLER JEEP DODGE RAM LOCATED AT (1601 US-70, NEW BERN, NC 28560 252-633-4411) WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED BUTTERFLY ACUATOR VALVE FAILED. RATTLE CAN BE HEARD BUT HEARD IN REGULAR NOT SPORT MODE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 45,500. *BF*JB
Corrective Action:
TL* THE CONTACT OWNS A 2019 DODGE CHALLENGER. THE CONTACT STATED WHILE DRIVING 15 MPH WHEN THE ACCELERATOR PEDAL WAS APPLIED THE CONTACT'S NEIGHBOR NOTICED THAT VEHICLE HAD AN ABNORMAL NOISE COMING FROM THE DRIVER'S SIDE REAR MUFFLER. VEHICLE'S EXHAUST AFFECTED BY THE RATTLE. THE VEHICLE WAS ABLE TO DRIVE TO THE DESTINATION. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED RIVERSIDE CHRYSLER JEEP DODGE RAM LOCATED AT (1601 US-70, NEW BERN, NC 28560 252-633-4411) WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED BUTTERFLY ACUATOR VALVE FAILED. RATTLE CAN BE HEARD BUT HEARD IN REGULAR NOT SPORT MODE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 45,500. *BF*JB
Additional Notes:
TL* THE CONTACT OWNS A 2019 DODGE CHALLENGER. THE CONTACT STATED WHILE DRIVING 15 MPH WHEN THE ACCELERATOR PEDAL WAS APPLIED THE CONTACT'S NEIGHBOR NOTICED THAT VEHICLE HAD AN ABNORMAL NOISE COMING FROM THE DRIVER'S SIDE REAR MUFFLER. VEHICLE'S EXHAUST AFFECTED BY THE RATTLE. THE VEHICLE WAS ABLE TO DRIVE TO THE DESTINATION. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED RIVERSIDE CHRYSLER JEEP DODGE RAM LOCATED AT (1601 US-70, NEW BERN, NC 28560 252-633-4411) WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED BUTTERFLY ACUATOR VALVE FAILED. RATTLE CAN BE HEARD BUT HEARD IN REGULAR NOT SPORT MODE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 45,500. *BF*JB
Mfg Campaign: 11319716
Recall Date: Mar 30, 2020
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
I KEEP HEARING AND FEELING THE WHEELS RUBBING/WOBBLING. THE DEALER HAS REPLACED 2 TIRES AND 1 RIM SO FAR. MY CAR IS BACK IN THE SHOP TODAY AND THEY INSIST THAT THEY DON'T HEAR/FEEL ANYTHING. THAT IS NOT THE CASE SO THEY ARE TESTING IT AGAIN TODAY. I HAD THIS CAR BUILT JULY 2019, CHALLENGER GT AWD. I DON'T SEE ANY RECALL FOR THIS. THIS PROBLEM IS MAKING ME VERY UNCOMFORTABLE SINCE I COMMUTE DAILY VIA HIGHWAY. I THINK THIS NEEDS TO BE RESEARCHED FURTHER. MY ISSUE IS STILL PERSISTING.
Corrective Action:
I KEEP HEARING AND FEELING THE WHEELS RUBBING/WOBBLING. THE DEALER HAS REPLACED 2 TIRES AND 1 RIM SO FAR. MY CAR IS BACK IN THE SHOP TODAY AND THEY INSIST THAT THEY DON'T HEAR/FEEL ANYTHING. THAT IS NOT THE CASE SO THEY ARE TESTING IT AGAIN TODAY. I HAD THIS CAR BUILT JULY 2019, CHALLENGER GT AWD. I DON'T SEE ANY RECALL FOR THIS. THIS PROBLEM IS MAKING ME VERY UNCOMFORTABLE SINCE I COMMUTE DAILY VIA HIGHWAY. I THINK THIS NEEDS TO BE RESEARCHED FURTHER. MY ISSUE IS STILL PERSISTING.
Additional Notes:
I KEEP HEARING AND FEELING THE WHEELS RUBBING/WOBBLING. THE DEALER HAS REPLACED 2 TIRES AND 1 RIM SO FAR. MY CAR IS BACK IN THE SHOP TODAY AND THEY INSIST THAT THEY DON'T HEAR/FEEL ANYTHING. THAT IS NOT THE CASE SO THEY ARE TESTING IT AGAIN TODAY. I HAD THIS CAR BUILT JULY 2019, CHALLENGER GT AWD. I DON'T SEE ANY RECALL FOR THIS. THIS PROBLEM IS MAKING ME VERY UNCOMFORTABLE SINCE I COMMUTE DAILY VIA HIGHWAY. I THINK THIS NEEDS TO BE RESEARCHED FURTHER. MY ISSUE IS STILL PERSISTING.
Mfg Campaign: 11317858
Recall Date: Mar 13, 2020
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
WHEN TURNING THE STEERING WHEEL IN EITHER DIRECTION TO ITS FULL EXTENT, THE TIRES BEGIN TO SCRAPE AGAINST THE BODY OF THE VEHICLE WHILE MAKING A TURN.
Corrective Action:
WHEN TURNING THE STEERING WHEEL IN EITHER DIRECTION TO ITS FULL EXTENT, THE TIRES BEGIN TO SCRAPE AGAINST THE BODY OF THE VEHICLE WHILE MAKING A TURN.
Additional Notes:
WHEN TURNING THE STEERING WHEEL IN EITHER DIRECTION TO ITS FULL EXTENT, THE TIRES BEGIN TO SCRAPE AGAINST THE BODY OF THE VEHICLE WHILE MAKING A TURN.
Mfg Campaign: 11307888
Recall Date: Feb 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
PURCHASED THE CAR BRAND NEW WITH 992 MILES PUT ON BY THE DEALERSHIP OWNER (THAT'S WHAT I WAS TOLD). DROVE THE CAR 8 HOURS, SPENT THE NIGHT IN HOTEL; LEFT THE NEXT MORNING AND AT ODOMETER 1626 GOING 75MPH ON THE INTERSTATE THE ENGINE BLEW UP. I WAS ABLE TO CONTROL THE VEHICLE AND BRING IT SAFELY TO THE SHOULDER BUT ALL THE ENGINE OIL HAD COVERED THE ROADWAY AND METAL PIECES. LOOKED UNDER CAR AND SAW PART OF A CONNECTING ROD HANGING OUT OF THE OIL PAN.
Corrective Action:
PURCHASED THE CAR BRAND NEW WITH 992 MILES PUT ON BY THE DEALERSHIP OWNER (THAT'S WHAT I WAS TOLD). DROVE THE CAR 8 HOURS, SPENT THE NIGHT IN HOTEL; LEFT THE NEXT MORNING AND AT ODOMETER 1626 GOING 75MPH ON THE INTERSTATE THE ENGINE BLEW UP. I WAS ABLE TO CONTROL THE VEHICLE AND BRING IT SAFELY TO THE SHOULDER BUT ALL THE ENGINE OIL HAD COVERED THE ROADWAY AND METAL PIECES. LOOKED UNDER CAR AND SAW PART OF A CONNECTING ROD HANGING OUT OF THE OIL PAN.
Additional Notes:
PURCHASED THE CAR BRAND NEW WITH 992 MILES PUT ON BY THE DEALERSHIP OWNER (THAT'S WHAT I WAS TOLD). DROVE THE CAR 8 HOURS, SPENT THE NIGHT IN HOTEL; LEFT THE NEXT MORNING AND AT ODOMETER 1626 GOING 75MPH ON THE INTERSTATE THE ENGINE BLEW UP. I WAS ABLE TO CONTROL THE VEHICLE AND BRING IT SAFELY TO THE SHOULDER BUT ALL THE ENGINE OIL HAD COVERED THE ROADWAY AND METAL PIECES. LOOKED UNDER CAR AND SAW PART OF A CONNECTING ROD HANGING OUT OF THE OIL PAN.
Mfg Campaign: 11306904
Recall Date: Feb 4, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
STOCK, FACTORY BUILT, REAR BRAKE PAD SURFACE AREA IS SUBSTANTIALLY DIFFERENT THAN THE REAR ROTOR DIAMETER. SWEEP OF BRAKE PAD IS SUBSTANTIALLY NARROWER THAN THE ROTOR. THIS IS CAUSING AN IMPROPER WEAR PATTERN ON ROTOR. REDUCES STOPPING FORCE AND WILL CREATE A RIDGE IN THE ROTOR. THIS RIDGE WILL MAKE FUTURE REPLACEMENT BRAKE PADS INCOMPATIBLE, AND COULD AFFECT BRAKE SYSTEM PERFORMANCE NEGATIVELY.
Corrective Action:
STOCK, FACTORY BUILT, REAR BRAKE PAD SURFACE AREA IS SUBSTANTIALLY DIFFERENT THAN THE REAR ROTOR DIAMETER. SWEEP OF BRAKE PAD IS SUBSTANTIALLY NARROWER THAN THE ROTOR. THIS IS CAUSING AN IMPROPER WEAR PATTERN ON ROTOR. REDUCES STOPPING FORCE AND WILL CREATE A RIDGE IN THE ROTOR. THIS RIDGE WILL MAKE FUTURE REPLACEMENT BRAKE PADS INCOMPATIBLE, AND COULD AFFECT BRAKE SYSTEM PERFORMANCE NEGATIVELY.
Additional Notes:
STOCK, FACTORY BUILT, REAR BRAKE PAD SURFACE AREA IS SUBSTANTIALLY DIFFERENT THAN THE REAR ROTOR DIAMETER. SWEEP OF BRAKE PAD IS SUBSTANTIALLY NARROWER THAN THE ROTOR. THIS IS CAUSING AN IMPROPER WEAR PATTERN ON ROTOR. REDUCES STOPPING FORCE AND WILL CREATE A RIDGE IN THE ROTOR. THIS RIDGE WILL MAKE FUTURE REPLACEMENT BRAKE PADS INCOMPATIBLE, AND COULD AFFECT BRAKE SYSTEM PERFORMANCE NEGATIVELY.
Mfg Campaign: 11306592
Recall Date: Feb 2, 2020
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury