Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W30-W37
Recall Date: Apr 2, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Dodge Challenger and Charger vehicles. An incompatible front wheel and brake package was installed and may allow the front tire to contact the steering knuckle, causing tire damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VB0
Recall Date: Oct 24, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Dodge Challenger and Charger and Chrysler 300 vehicles. The instrument cluster may not properly illuminate driver warnings. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V32
Recall Date: Mar 14, 2019
Consumer Complaints
86 ComplaintsChrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
WHEN THE VEHICLE IS IN MOTION THE STEERING WHEEL WILL LOCK. IT HAPPENS WHEN DRIVING ON THE HIGHWAY OR ON A CITY STREET. THIS HAS HAPPENED WHEN CHANGING LANES AND WHILE MAKE A TURN. ON 1-11-2020 I WAS AT THE DEALERSHIP TO TEST DRIVE THIS CAR, BUT WHEN I STARTED THE CAR THE DASHBOARD LIT UP WITH MULTIPLE CODES. THE SALESMAN HAD ME TEST DRIVE ANOTHER VEHICLE WITH THE SAME SPECS SO THAT A TECH COULD LOOK AT THE CODES. THE TECHNICIAN LOOKED THE VEHICLE OVER AND CLAIMED EVERYTHING WAS FINE. PURCHASED THE ORIGINAL CAR THAT HAD THE CODES ON THE DASHBOARD. WHILE DRIVING HOME ON 1-11-2020, THE STEERING WHEEL LOCKED WHEN ATTEMPTING TO CHANGE LANES ON THE HIGHWAY. ON WEDNESDAY, 1-15-2020 WHILE IN MOTION ON A CITY ROAD THE STEERING WHEEL LOCKED WHEN MAKING A RIGHT HAND TURN. THE CAR WAS NOT DRIVEN AGAIN UNTIL TUESDAY, 1-21-2020 WHEN IT WAS DRIVEN TO THE DEALERSHIP. WHILE THE CAR WAS IN MOTION AND MAKING A RIGHT HAND TURN THE STEERING WHEEL LOCKED. THE DEALERSHIP HAD THE VEHICLE FROM 1-21-2020 UNTIL 1-25-2020. I WAS TOLD THAT THE STEERING WHEEL LOCKING WAS DUE TO A BAD BATTERY AND THE DEALERSHIP CHANGED IT. WHEN DRIVING HOME FROM THE DEALERSHIP ON 1-25-2020, THE STEERING WHEEL LOCKED UP ON TWO DIFFERENT OCCASIONS WHILE MAKING A LEFT HAND TURN AND A RIGHT HAND TURN. THE CAR WAS PARKED AND NOT DRIVEN AGAIN UNTIL 1-27-2020 WHEN IT WAS TAKEN BACK TO THE DEALERSHIP. THE CAR IS STILL THERE AS OF 1-29-2020 WITH NO UPDATE ON THE ISSUE.
Corrective Action:
WHEN THE VEHICLE IS IN MOTION THE STEERING WHEEL WILL LOCK. IT HAPPENS WHEN DRIVING ON THE HIGHWAY OR ON A CITY STREET. THIS HAS HAPPENED WHEN CHANGING LANES AND WHILE MAKE A TURN. ON 1-11-2020 I WAS AT THE DEALERSHIP TO TEST DRIVE THIS CAR, BUT WHEN I STARTED THE CAR THE DASHBOARD LIT UP WITH MULTIPLE CODES. THE SALESMAN HAD ME TEST DRIVE ANOTHER VEHICLE WITH THE SAME SPECS SO THAT A TECH COULD LOOK AT THE CODES. THE TECHNICIAN LOOKED THE VEHICLE OVER AND CLAIMED EVERYTHING WAS FINE. PURCHASED THE ORIGINAL CAR THAT HAD THE CODES ON THE DASHBOARD. WHILE DRIVING HOME ON 1-11-2020, THE STEERING WHEEL LOCKED WHEN ATTEMPTING TO CHANGE LANES ON THE HIGHWAY. ON WEDNESDAY, 1-15-2020 WHILE IN MOTION ON A CITY ROAD THE STEERING WHEEL LOCKED WHEN MAKING A RIGHT HAND TURN. THE CAR WAS NOT DRIVEN AGAIN UNTIL TUESDAY, 1-21-2020 WHEN IT WAS DRIVEN TO THE DEALERSHIP. WHILE THE CAR WAS IN MOTION AND MAKING A RIGHT HAND TURN THE STEERING WHEEL LOCKED. THE DEALERSHIP HAD THE VEHICLE FROM 1-21-2020 UNTIL 1-25-2020. I WAS TOLD THAT THE STEERING WHEEL LOCKING WAS DUE TO A BAD BATTERY AND THE DEALERSHIP CHANGED IT. WHEN DRIVING HOME FROM THE DEALERSHIP ON 1-25-2020, THE STEERING WHEEL LOCKED UP ON TWO DIFFERENT OCCASIONS WHILE MAKING A LEFT HAND TURN AND A RIGHT HAND TURN. THE CAR WAS PARKED AND NOT DRIVEN AGAIN UNTIL 1-27-2020 WHEN IT WAS TAKEN BACK TO THE DEALERSHIP. THE CAR IS STILL THERE AS OF 1-29-2020 WITH NO UPDATE ON THE ISSUE.
Additional Notes:
WHEN THE VEHICLE IS IN MOTION THE STEERING WHEEL WILL LOCK. IT HAPPENS WHEN DRIVING ON THE HIGHWAY OR ON A CITY STREET. THIS HAS HAPPENED WHEN CHANGING LANES AND WHILE MAKE A TURN. ON 1-11-2020 I WAS AT THE DEALERSHIP TO TEST DRIVE THIS CAR, BUT WHEN I STARTED THE CAR THE DASHBOARD LIT UP WITH MULTIPLE CODES. THE SALESMAN HAD ME TEST DRIVE ANOTHER VEHICLE WITH THE SAME SPECS SO THAT A TECH COULD LOOK AT THE CODES. THE TECHNICIAN LOOKED THE VEHICLE OVER AND CLAIMED EVERYTHING WAS FINE. PURCHASED THE ORIGINAL CAR THAT HAD THE CODES ON THE DASHBOARD. WHILE DRIVING HOME ON 1-11-2020, THE STEERING WHEEL LOCKED WHEN ATTEMPTING TO CHANGE LANES ON THE HIGHWAY. ON WEDNESDAY, 1-15-2020 WHILE IN MOTION ON A CITY ROAD THE STEERING WHEEL LOCKED WHEN MAKING A RIGHT HAND TURN. THE CAR WAS NOT DRIVEN AGAIN UNTIL TUESDAY, 1-21-2020 WHEN IT WAS DRIVEN TO THE DEALERSHIP. WHILE THE CAR WAS IN MOTION AND MAKING A RIGHT HAND TURN THE STEERING WHEEL LOCKED. THE DEALERSHIP HAD THE VEHICLE FROM 1-21-2020 UNTIL 1-25-2020. I WAS TOLD THAT THE STEERING WHEEL LOCKING WAS DUE TO A BAD BATTERY AND THE DEALERSHIP CHANGED IT. WHEN DRIVING HOME FROM THE DEALERSHIP ON 1-25-2020, THE STEERING WHEEL LOCKED UP ON TWO DIFFERENT OCCASIONS WHILE MAKING A LEFT HAND TURN AND A RIGHT HAND TURN. THE CAR WAS PARKED AND NOT DRIVEN AGAIN UNTIL 1-27-2020 WHEN IT WAS TAKEN BACK TO THE DEALERSHIP. THE CAR IS STILL THERE AS OF 1-29-2020 WITH NO UPDATE ON THE ISSUE.
Mfg Campaign: 11302951
Recall Date: Jan 30, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2019 DODGE CHALLENGER. THE CONTACT STATED THAT WHEN REVERSING HIS VEHICLE TO PARK, IT JOLTED BACKWARDS. THE SERVICE SHIFTER, SERVICE TRANSMISSION, SERVICE ENGINE, AND THE PARK CAR AND TURN OFF THE ENGINE WARNING LIGHTS ILLUMINATED. THE GEARS WERE STUCK IN THE PARK POSITION AND THE ENGINE WAS STILL RUNNING. THE DEALER BRAVO CHRYSLER DODGE JEEP RAM OF ALHAMBRA LOCATED AT 1100 W MAIN ST, ALHAMBRA, CA 91801 (626) 283-5212 REFUSED TO HELP TOW THE VEHICLE. TWO DAYS LATER THE DEALER CALLED BACK AND ASKED THE CONTACT TO PICK UP THE VEHICLE AND SAID THERE WAS NOTHING WRONG. THE CONTACT PICKED UP THE VEHICLE AND THE SAME ISSUE OCCURRED WITH ALL OF THE LIGHTS FLASHING. THE CONTACT STATED THE STEERING WHEEL WAS HARD TO CONTROL. THE CONTACT SLOWLY DROVE THE VEHICLE BACK TO THE DEALER. THREE DAYS LATER THEY FOUND OUT THERE WAS A TRACKING DEVICE. THE TRACKING DEVICE DESTROYED THE WIRING IN THE VEHICLE. THE DEALER STATED THAT THEY WERE GOING TO REMOVE THE TRACKER AND REPAIR THE WIRING. THE CONTACT HAD INFORMED THE MANUFACTURER AND HE WAS GIVEN A CASE NUMBER. THE DEALER REPAIRED THE VEHICLE AND THE SAME ISSUE OCCURRED AGAIN WHILE THE CONTACT WAS DRIVING AND HE ALMOST GOT INTO AN ACCIDENT. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE DEALER TEST DROVE THE VEHICLE FOR AN EXTENDED MILEAGE FOR OVER 100 MILES. THE ISSUE OCCURRED AGAIN DURING THE TEST DRIVE. THE DEALER STATED THAT THE ENTIRE WIRING SYSTEM HAD TO BE FIXED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,750. THE VIN WAS INVALID.
Corrective Action:
TL* THE CONTACT OWNS A 2019 DODGE CHALLENGER. THE CONTACT STATED THAT WHEN REVERSING HIS VEHICLE TO PARK, IT JOLTED BACKWARDS. THE SERVICE SHIFTER, SERVICE TRANSMISSION, SERVICE ENGINE, AND THE PARK CAR AND TURN OFF THE ENGINE WARNING LIGHTS ILLUMINATED. THE GEARS WERE STUCK IN THE PARK POSITION AND THE ENGINE WAS STILL RUNNING. THE DEALER BRAVO CHRYSLER DODGE JEEP RAM OF ALHAMBRA LOCATED AT 1100 W MAIN ST, ALHAMBRA, CA 91801 (626) 283-5212 REFUSED TO HELP TOW THE VEHICLE. TWO DAYS LATER THE DEALER CALLED BACK AND ASKED THE CONTACT TO PICK UP THE VEHICLE AND SAID THERE WAS NOTHING WRONG. THE CONTACT PICKED UP THE VEHICLE AND THE SAME ISSUE OCCURRED WITH ALL OF THE LIGHTS FLASHING. THE CONTACT STATED THE STEERING WHEEL WAS HARD TO CONTROL. THE CONTACT SLOWLY DROVE THE VEHICLE BACK TO THE DEALER. THREE DAYS LATER THEY FOUND OUT THERE WAS A TRACKING DEVICE. THE TRACKING DEVICE DESTROYED THE WIRING IN THE VEHICLE. THE DEALER STATED THAT THEY WERE GOING TO REMOVE THE TRACKER AND REPAIR THE WIRING. THE CONTACT HAD INFORMED THE MANUFACTURER AND HE WAS GIVEN A CASE NUMBER. THE DEALER REPAIRED THE VEHICLE AND THE SAME ISSUE OCCURRED AGAIN WHILE THE CONTACT WAS DRIVING AND HE ALMOST GOT INTO AN ACCIDENT. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE DEALER TEST DROVE THE VEHICLE FOR AN EXTENDED MILEAGE FOR OVER 100 MILES. THE ISSUE OCCURRED AGAIN DURING THE TEST DRIVE. THE DEALER STATED THAT THE ENTIRE WIRING SYSTEM HAD TO BE FIXED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,750. THE VIN WAS INVALID.
Additional Notes:
TL* THE CONTACT OWNS A 2019 DODGE CHALLENGER. THE CONTACT STATED THAT WHEN REVERSING HIS VEHICLE TO PARK, IT JOLTED BACKWARDS. THE SERVICE SHIFTER, SERVICE TRANSMISSION, SERVICE ENGINE, AND THE PARK CAR AND TURN OFF THE ENGINE WARNING LIGHTS ILLUMINATED. THE GEARS WERE STUCK IN THE PARK POSITION AND THE ENGINE WAS STILL RUNNING. THE DEALER BRAVO CHRYSLER DODGE JEEP RAM OF ALHAMBRA LOCATED AT 1100 W MAIN ST, ALHAMBRA, CA 91801 (626) 283-5212 REFUSED TO HELP TOW THE VEHICLE. TWO DAYS LATER THE DEALER CALLED BACK AND ASKED THE CONTACT TO PICK UP THE VEHICLE AND SAID THERE WAS NOTHING WRONG. THE CONTACT PICKED UP THE VEHICLE AND THE SAME ISSUE OCCURRED WITH ALL OF THE LIGHTS FLASHING. THE CONTACT STATED THE STEERING WHEEL WAS HARD TO CONTROL. THE CONTACT SLOWLY DROVE THE VEHICLE BACK TO THE DEALER. THREE DAYS LATER THEY FOUND OUT THERE WAS A TRACKING DEVICE. THE TRACKING DEVICE DESTROYED THE WIRING IN THE VEHICLE. THE DEALER STATED THAT THEY WERE GOING TO REMOVE THE TRACKER AND REPAIR THE WIRING. THE CONTACT HAD INFORMED THE MANUFACTURER AND HE WAS GIVEN A CASE NUMBER. THE DEALER REPAIRED THE VEHICLE AND THE SAME ISSUE OCCURRED AGAIN WHILE THE CONTACT WAS DRIVING AND HE ALMOST GOT INTO AN ACCIDENT. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE DEALER TEST DROVE THE VEHICLE FOR AN EXTENDED MILEAGE FOR OVER 100 MILES. THE ISSUE OCCURRED AGAIN DURING THE TEST DRIVE. THE DEALER STATED THAT THE ENTIRE WIRING SYSTEM HAD TO BE FIXED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,750. THE VIN WAS INVALID.
Mfg Campaign: 11298999
Recall Date: Jan 13, 2020
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
WHEN TURNING THE STEERING WHEEL IN EITHER DIRECTION TO ITS FULL EXTENT, THE TIRES BEGIN TO SCRAPE AGAINST THE BODY OF THE VEHICLE WHILE MAKING A TURN.
Corrective Action:
WHEN TURNING THE STEERING WHEEL IN EITHER DIRECTION TO ITS FULL EXTENT, THE TIRES BEGIN TO SCRAPE AGAINST THE BODY OF THE VEHICLE WHILE MAKING A TURN.
Additional Notes:
WHEN TURNING THE STEERING WHEEL IN EITHER DIRECTION TO ITS FULL EXTENT, THE TIRES BEGIN TO SCRAPE AGAINST THE BODY OF THE VEHICLE WHILE MAKING A TURN.
Mfg Campaign: 11280627
Recall Date: Nov 17, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I WAS DRIVING IN THE HIGHWAY AND AS I TURNED TO MERGE MY STEERING WHEEL LOCKED AND I COULD NOT MOVE THE WHEEL. ONCE I STOPPED THE CAR I TURNED IT OFF AND ON AND IT SAID 'STEERING WHEEL MOTION OFF'
Corrective Action:
I WAS DRIVING IN THE HIGHWAY AND AS I TURNED TO MERGE MY STEERING WHEEL LOCKED AND I COULD NOT MOVE THE WHEEL. ONCE I STOPPED THE CAR I TURNED IT OFF AND ON AND IT SAID 'STEERING WHEEL MOTION OFF'
Additional Notes:
I WAS DRIVING IN THE HIGHWAY AND AS I TURNED TO MERGE MY STEERING WHEEL LOCKED AND I COULD NOT MOVE THE WHEEL. ONCE I STOPPED THE CAR I TURNED IT OFF AND ON AND IT SAID 'STEERING WHEEL MOTION OFF'
Mfg Campaign: 11267536
Recall Date: Oct 9, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
IF PARKED IN GEAR, THE VEHICLE WILL GET STUCK IN THE GEAR IT WAS LEFT IN. IT ALSO HAS PROBLEMS SHIFTING INTO LOWER GEARS WHEN COLD. THESE ISSUES HAVE BEEN REPORTED IN STAR CENTER CASE #K38556860 AND #S1021000004.
Corrective Action:
IF PARKED IN GEAR, THE VEHICLE WILL GET STUCK IN THE GEAR IT WAS LEFT IN. IT ALSO HAS PROBLEMS SHIFTING INTO LOWER GEARS WHEN COLD. THESE ISSUES HAVE BEEN REPORTED IN STAR CENTER CASE #K38556860 AND #S1021000004.
Additional Notes:
IF PARKED IN GEAR, THE VEHICLE WILL GET STUCK IN THE GEAR IT WAS LEFT IN. IT ALSO HAS PROBLEMS SHIFTING INTO LOWER GEARS WHEN COLD. THESE ISSUES HAVE BEEN REPORTED IN STAR CENTER CASE #K38556860 AND #S1021000004.
Mfg Campaign: 11203420
Recall Date: Apr 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE DRIVING ON A CITY STREET RECEIVED A TRANSMISSION MALFUNCTION WARNING. VEHICLE HAD BEEN DRIVEN LESS THAN 300 MILES. VEHICLE STOPPED IN MIDDLE OF TRAFFIC AND TRANSMISSION WOULD NOT ENGAGE. LUCKILY I WAS NOT REAR ENDED. ENGAGED EMERGENCY FLASHER. AFTER SEVERAL EFFORTS TO START/STOP THE VEHICLE TRANSMISSION DID FINALLY ENGAGE. THIS TOOK ABOUT 15 MINUTES. MANAGED TO GET VEHICLE HOME AND TOOK IT TO DEALERSHIP NEXT DAY. IT IS MY UNDERSTANDING THAT A TRANSMISSION CONTROL MODULE WAS REPLACED. STILL LEARY ABOUT DRIVING THIS VEHICLE.
Corrective Action:
WHILE DRIVING ON A CITY STREET RECEIVED A TRANSMISSION MALFUNCTION WARNING. VEHICLE HAD BEEN DRIVEN LESS THAN 300 MILES. VEHICLE STOPPED IN MIDDLE OF TRAFFIC AND TRANSMISSION WOULD NOT ENGAGE. LUCKILY I WAS NOT REAR ENDED. ENGAGED EMERGENCY FLASHER. AFTER SEVERAL EFFORTS TO START/STOP THE VEHICLE TRANSMISSION DID FINALLY ENGAGE. THIS TOOK ABOUT 15 MINUTES. MANAGED TO GET VEHICLE HOME AND TOOK IT TO DEALERSHIP NEXT DAY. IT IS MY UNDERSTANDING THAT A TRANSMISSION CONTROL MODULE WAS REPLACED. STILL LEARY ABOUT DRIVING THIS VEHICLE.
Additional Notes:
WHILE DRIVING ON A CITY STREET RECEIVED A TRANSMISSION MALFUNCTION WARNING. VEHICLE HAD BEEN DRIVEN LESS THAN 300 MILES. VEHICLE STOPPED IN MIDDLE OF TRAFFIC AND TRANSMISSION WOULD NOT ENGAGE. LUCKILY I WAS NOT REAR ENDED. ENGAGED EMERGENCY FLASHER. AFTER SEVERAL EFFORTS TO START/STOP THE VEHICLE TRANSMISSION DID FINALLY ENGAGE. THIS TOOK ABOUT 15 MINUTES. MANAGED TO GET VEHICLE HOME AND TOOK IT TO DEALERSHIP NEXT DAY. IT IS MY UNDERSTANDING THAT A TRANSMISSION CONTROL MODULE WAS REPLACED. STILL LEARY ABOUT DRIVING THIS VEHICLE.
Mfg Campaign: 11190666
Recall Date: Mar 22, 2019
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