Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain Mopar Stage 1 Kit Performance Packages Powertrain Control Modules (PCM) Part Numbers P5160023, P5160025, and Demon Crate PCM Part Number 68412287AA. The PCMs are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U82, U83
Recall Date: Jul 12, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2015-2018 Dodge Charger pursuit police vehicles equipped with all-wheel drive and V8 engines. The front driveshaft universal joint may seize or fracture causing the shaft to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U37
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Dodge Charger and Chrysler 300 vehicles equipped with all-wheel drive (AWD). The front driveshaft bolts may loosen and allow the front driveshaft to disconnect, potentially causing a loss of motive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T03
Recall Date: Feb 14, 2017
Chrysler (fca Us Llc)
Safety Issue:
FCA US LLC (Chrysler) is recalling certain model year 2011-2016 Dodge Charger vehicles manufactured August 23, 2010, to January 7, 2016. When an affected vehicle is lifted using the supplied tire jack without chocking the wheels, the vehicle's body-side sill may give causing the tire jack to fail and the car to fall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S03
Recall Date: Jan 28, 2016
Consumer Complaints
250 ComplaintsChrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL-CONTACT OWNS A 2016 DODGE CHARGER ---- DOOR PANELS ARE COMING OFF--- CAR WAS PURCHASED FIVE DAYS AGO AND DOOR PANELS ARE COMING OFF --- DEALERSHIP STATED VEHICLE WAS SOLD AS IS AND PAPERWORK WAS SIGNED STATING VEHICLE WAS BEING TAKEN OFF OF LOT AS IS.... 0 RECALLS ASSOCIATED WITH THIS VIN...CB
Corrective Action:
TL-CONTACT OWNS A 2016 DODGE CHARGER ---- DOOR PANELS ARE COMING OFF--- CAR WAS PURCHASED FIVE DAYS AGO AND DOOR PANELS ARE COMING OFF --- DEALERSHIP STATED VEHICLE WAS SOLD AS IS AND PAPERWORK WAS SIGNED STATING VEHICLE WAS BEING TAKEN OFF OF LOT AS IS.... 0 RECALLS ASSOCIATED WITH THIS VIN...CB
Additional Notes:
TL-CONTACT OWNS A 2016 DODGE CHARGER ---- DOOR PANELS ARE COMING OFF--- CAR WAS PURCHASED FIVE DAYS AGO AND DOOR PANELS ARE COMING OFF --- DEALERSHIP STATED VEHICLE WAS SOLD AS IS AND PAPERWORK WAS SIGNED STATING VEHICLE WAS BEING TAKEN OFF OF LOT AS IS.... 0 RECALLS ASSOCIATED WITH THIS VIN...CB
Mfg Campaign: 11055956
Recall Date: Dec 21, 2017
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
WAS DRIVING ON THE HIGHWAY POWER STEERING UNIT FELL OUT STEERING WHEEL LOCKED UP AIRBAGS DEPLOYED AND COULD NOT STEP ON THE BRAKE FLU ABOUT A HUNDRED FEET IN THE AIR CAR IS A TOTAL LOSS... ...UPDATED 11/21/17 *BF
Corrective Action:
WAS DRIVING ON THE HIGHWAY POWER STEERING UNIT FELL OUT STEERING WHEEL LOCKED UP AIRBAGS DEPLOYED AND COULD NOT STEP ON THE BRAKE FLU ABOUT A HUNDRED FEET IN THE AIR CAR IS A TOTAL LOSS... ...UPDATED 11/21/17 *BF
Additional Notes:
WAS DRIVING ON THE HIGHWAY POWER STEERING UNIT FELL OUT STEERING WHEEL LOCKED UP AIRBAGS DEPLOYED AND COULD NOT STEP ON THE BRAKE FLU ABOUT A HUNDRED FEET IN THE AIR CAR IS A TOTAL LOSS... ...UPDATED 11/21/17 *BF
Mfg Campaign: 11047332
Recall Date: Nov 19, 2017
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
I WAS DRIVING TO WORK WITH THE HEATED SEATS ON. WHEN I GOT TO WORK I NOTICED A PAIN FROM MY RIGHT BUTTOCKS PRESSURE POINT. I HAVE APPROXIMATELY A 3 INCH BURN BLISTER ON MY RIGHT BUTTOCKS.
Corrective Action:
I WAS DRIVING TO WORK WITH THE HEATED SEATS ON. WHEN I GOT TO WORK I NOTICED A PAIN FROM MY RIGHT BUTTOCKS PRESSURE POINT. I HAVE APPROXIMATELY A 3 INCH BURN BLISTER ON MY RIGHT BUTTOCKS.
Additional Notes:
I WAS DRIVING TO WORK WITH THE HEATED SEATS ON. WHEN I GOT TO WORK I NOTICED A PAIN FROM MY RIGHT BUTTOCKS PRESSURE POINT. I HAVE APPROXIMATELY A 3 INCH BURN BLISTER ON MY RIGHT BUTTOCKS.
Mfg Campaign: 11047133
Recall Date: Nov 18, 2017
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
17V097 RECALL TO3
Corrective Action:
17V097 RECALL TO3
Additional Notes:
17V097 RECALL TO3
Mfg Campaign: 11034742
Recall Date: Oct 19, 2017
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
17V097 RECALL TO3
Corrective Action:
17V097 RECALL TO3
Additional Notes:
17V097 RECALL TO3
Mfg Campaign: 11034742
Recall Date: Oct 19, 2017
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
17V097 RECALL TO3
Corrective Action:
17V097 RECALL TO3
Additional Notes:
17V097 RECALL TO3
Mfg Campaign: 11034742
Recall Date: Oct 19, 2017
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I NOTICE WHEN I'M ON THE INTERSTATE OR DRIVE AT SPEEDS PAST 55 MILES AN HOUR WHEN I PRESS THENBRAKES TO SLOW DOWN OR STOP THE CAR BEGINS TO SHAKE. IT DOES THAT SOMETIMES AND SOMETIMES IT DOESN'T.
Corrective Action:
I NOTICE WHEN I'M ON THE INTERSTATE OR DRIVE AT SPEEDS PAST 55 MILES AN HOUR WHEN I PRESS THENBRAKES TO SLOW DOWN OR STOP THE CAR BEGINS TO SHAKE. IT DOES THAT SOMETIMES AND SOMETIMES IT DOESN'T.
Additional Notes:
I NOTICE WHEN I'M ON THE INTERSTATE OR DRIVE AT SPEEDS PAST 55 MILES AN HOUR WHEN I PRESS THENBRAKES TO SLOW DOWN OR STOP THE CAR BEGINS TO SHAKE. IT DOES THAT SOMETIMES AND SOMETIMES IT DOESN'T.
Mfg Campaign: 11032856
Recall Date: Oct 11, 2017
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I NOTICE WHEN I'M ON THE INTERSTATE OR DRIVE AT SPEEDS PAST 55 MILES AN HOUR WHEN I PRESS THENBRAKES TO SLOW DOWN OR STOP THE CAR BEGINS TO SHAKE. IT DOES THAT SOMETIMES AND SOMETIMES IT DOESN'T.
Corrective Action:
I NOTICE WHEN I'M ON THE INTERSTATE OR DRIVE AT SPEEDS PAST 55 MILES AN HOUR WHEN I PRESS THENBRAKES TO SLOW DOWN OR STOP THE CAR BEGINS TO SHAKE. IT DOES THAT SOMETIMES AND SOMETIMES IT DOESN'T.
Additional Notes:
I NOTICE WHEN I'M ON THE INTERSTATE OR DRIVE AT SPEEDS PAST 55 MILES AN HOUR WHEN I PRESS THENBRAKES TO SLOW DOWN OR STOP THE CAR BEGINS TO SHAKE. IT DOES THAT SOMETIMES AND SOMETIMES IT DOESN'T.
Mfg Campaign: 11032856
Recall Date: Oct 11, 2017
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
I NOTICE WHEN I'M ON THE INTERSTATE OR DRIVE AT SPEEDS PAST 55 MILES AN HOUR WHEN I PRESS THENBRAKES TO SLOW DOWN OR STOP THE CAR BEGINS TO SHAKE. IT DOES THAT SOMETIMES AND SOMETIMES IT DOESN'T.
Corrective Action:
I NOTICE WHEN I'M ON THE INTERSTATE OR DRIVE AT SPEEDS PAST 55 MILES AN HOUR WHEN I PRESS THENBRAKES TO SLOW DOWN OR STOP THE CAR BEGINS TO SHAKE. IT DOES THAT SOMETIMES AND SOMETIMES IT DOESN'T.
Additional Notes:
I NOTICE WHEN I'M ON THE INTERSTATE OR DRIVE AT SPEEDS PAST 55 MILES AN HOUR WHEN I PRESS THENBRAKES TO SLOW DOWN OR STOP THE CAR BEGINS TO SHAKE. IT DOES THAT SOMETIMES AND SOMETIMES IT DOESN'T.
Mfg Campaign: 11032856
Recall Date: Oct 11, 2017
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
WHILE DRIVING ON DIRT ROAD AT ABOUT 15 OR 20 MPH, I WAS STEERING STRAIGHT IN THE INTENDED DIRECTION, WITHOUT ANY SWAYING, FISHTAILING, THE VEHICLE ACCELERATED AND VEERED LEFT THUS, COMING TO REST IN A DRAIN DITCH....UPDATED 10/11/17 *BF UPDATED 10/18/17 *BF UPDATED 7/24/18*JB *TR
Corrective Action:
WHILE DRIVING ON DIRT ROAD AT ABOUT 15 OR 20 MPH, I WAS STEERING STRAIGHT IN THE INTENDED DIRECTION, WITHOUT ANY SWAYING, FISHTAILING, THE VEHICLE ACCELERATED AND VEERED LEFT THUS, COMING TO REST IN A DRAIN DITCH....UPDATED 10/11/17 *BF UPDATED 10/18/17 *BF UPDATED 7/24/18*JB *TR
Additional Notes:
WHILE DRIVING ON DIRT ROAD AT ABOUT 15 OR 20 MPH, I WAS STEERING STRAIGHT IN THE INTENDED DIRECTION, WITHOUT ANY SWAYING, FISHTAILING, THE VEHICLE ACCELERATED AND VEERED LEFT THUS, COMING TO REST IN A DRAIN DITCH....UPDATED 10/11/17 *BF UPDATED 10/18/17 *BF UPDATED 7/24/18*JB *TR
Mfg Campaign: 11031609
Recall Date: Oct 3, 2017
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
WHILE DRIVING ON DIRT ROAD AT ABOUT 15 OR 20 MPH, I WAS STEERING STRAIGHT IN THE INTENDED DIRECTION, WITHOUT ANY SWAYING, FISHTAILING, THE VEHICLE ACCELERATED AND VEERED LEFT THUS, COMING TO REST IN A DRAIN DITCH....UPDATED 10/11/17 *BF UPDATED 10/18/17 *BF UPDATED 7/24/18*JB *TR
Corrective Action:
WHILE DRIVING ON DIRT ROAD AT ABOUT 15 OR 20 MPH, I WAS STEERING STRAIGHT IN THE INTENDED DIRECTION, WITHOUT ANY SWAYING, FISHTAILING, THE VEHICLE ACCELERATED AND VEERED LEFT THUS, COMING TO REST IN A DRAIN DITCH....UPDATED 10/11/17 *BF UPDATED 10/18/17 *BF UPDATED 7/24/18*JB *TR
Additional Notes:
WHILE DRIVING ON DIRT ROAD AT ABOUT 15 OR 20 MPH, I WAS STEERING STRAIGHT IN THE INTENDED DIRECTION, WITHOUT ANY SWAYING, FISHTAILING, THE VEHICLE ACCELERATED AND VEERED LEFT THUS, COMING TO REST IN A DRAIN DITCH....UPDATED 10/11/17 *BF UPDATED 10/18/17 *BF UPDATED 7/24/18*JB *TR
Mfg Campaign: 11031609
Recall Date: Oct 3, 2017
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I WAS DRIVING ON THE HIGHWAY. PULLED OFF HIGHWAY INTO GAS STATION AND GASSED UP. WHEN TRYING TO START ENGINE IT MADE A HEAVY, THUNKING SOUND WHILE TRYING TO TURN OVER. GOT IT TOWED TO A GARAGE WHERE THEY SAID THE ENGINE DROPPED A VALVE AND NEEDED TO BE REPLACED. THEN HAD IT TOWED TO ANOTHER GARAGE AND GOT THE SAME EXACT DIAGNOSIS - DROPPED A VALVE, CYLINDER DESTROYED, ENGINE A TOTAL LOSS AND NEEDS TO BE REPLACED. THE OWNER OF THE SECOND GARAGE SAID DROPPING A VALVE IS A PROBLEM WITH THE V8 2006 CHARGER.
Corrective Action:
I WAS DRIVING ON THE HIGHWAY. PULLED OFF HIGHWAY INTO GAS STATION AND GASSED UP. WHEN TRYING TO START ENGINE IT MADE A HEAVY, THUNKING SOUND WHILE TRYING TO TURN OVER. GOT IT TOWED TO A GARAGE WHERE THEY SAID THE ENGINE DROPPED A VALVE AND NEEDED TO BE REPLACED. THEN HAD IT TOWED TO ANOTHER GARAGE AND GOT THE SAME EXACT DIAGNOSIS - DROPPED A VALVE, CYLINDER DESTROYED, ENGINE A TOTAL LOSS AND NEEDS TO BE REPLACED. THE OWNER OF THE SECOND GARAGE SAID DROPPING A VALVE IS A PROBLEM WITH THE V8 2006 CHARGER.
Additional Notes:
I WAS DRIVING ON THE HIGHWAY. PULLED OFF HIGHWAY INTO GAS STATION AND GASSED UP. WHEN TRYING TO START ENGINE IT MADE A HEAVY, THUNKING SOUND WHILE TRYING TO TURN OVER. GOT IT TOWED TO A GARAGE WHERE THEY SAID THE ENGINE DROPPED A VALVE AND NEEDED TO BE REPLACED. THEN HAD IT TOWED TO ANOTHER GARAGE AND GOT THE SAME EXACT DIAGNOSIS - DROPPED A VALVE, CYLINDER DESTROYED, ENGINE A TOTAL LOSS AND NEEDS TO BE REPLACED. THE OWNER OF THE SECOND GARAGE SAID DROPPING A VALVE IS A PROBLEM WITH THE V8 2006 CHARGER.
Mfg Campaign: 11001747
Recall Date: Jun 27, 2017
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
AFTER FILLING MY CHARGER UP WITH PREMIUM FUEL, IT IMMEDIATELY STALLS WITHOUT WARNING WHILE I AM DRIVING, I LOSE THE POWER STEERING AND I AM UNABLE RESTART IT RIGHT AWAY. IT HAPPENS EVERY TIME I FILL UP, AND I HAVE PAID OVER $500 DOLLARS TO THE DEALERSHIP TO TROUBLE SHOOT IT, AND THEY DO NOT HAVE A CLUE. VERY DANGEROUS FEELING. SOMEONE WILL BE KILLED FROM THIS ISSUE, IT COMES AT VARYING TIMES.
Corrective Action:
AFTER FILLING MY CHARGER UP WITH PREMIUM FUEL, IT IMMEDIATELY STALLS WITHOUT WARNING WHILE I AM DRIVING, I LOSE THE POWER STEERING AND I AM UNABLE RESTART IT RIGHT AWAY. IT HAPPENS EVERY TIME I FILL UP, AND I HAVE PAID OVER $500 DOLLARS TO THE DEALERSHIP TO TROUBLE SHOOT IT, AND THEY DO NOT HAVE A CLUE. VERY DANGEROUS FEELING. SOMEONE WILL BE KILLED FROM THIS ISSUE, IT COMES AT VARYING TIMES.
Additional Notes:
AFTER FILLING MY CHARGER UP WITH PREMIUM FUEL, IT IMMEDIATELY STALLS WITHOUT WARNING WHILE I AM DRIVING, I LOSE THE POWER STEERING AND I AM UNABLE RESTART IT RIGHT AWAY. IT HAPPENS EVERY TIME I FILL UP, AND I HAVE PAID OVER $500 DOLLARS TO THE DEALERSHIP TO TROUBLE SHOOT IT, AND THEY DO NOT HAVE A CLUE. VERY DANGEROUS FEELING. SOMEONE WILL BE KILLED FROM THIS ISSUE, IT COMES AT VARYING TIMES.
Mfg Campaign: 10970591
Recall Date: Apr 4, 2017
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
AFTER FILLING MY CHARGER UP WITH PREMIUM FUEL, IT IMMEDIATELY STALLS WITHOUT WARNING WHILE I AM DRIVING, I LOSE THE POWER STEERING AND I AM UNABLE RESTART IT RIGHT AWAY. IT HAPPENS EVERY TIME I FILL UP, AND I HAVE PAID OVER $500 DOLLARS TO THE DEALERSHIP TO TROUBLE SHOOT IT, AND THEY DO NOT HAVE A CLUE. VERY DANGEROUS FEELING. SOMEONE WILL BE KILLED FROM THIS ISSUE, IT COMES AT VARYING TIMES.
Corrective Action:
AFTER FILLING MY CHARGER UP WITH PREMIUM FUEL, IT IMMEDIATELY STALLS WITHOUT WARNING WHILE I AM DRIVING, I LOSE THE POWER STEERING AND I AM UNABLE RESTART IT RIGHT AWAY. IT HAPPENS EVERY TIME I FILL UP, AND I HAVE PAID OVER $500 DOLLARS TO THE DEALERSHIP TO TROUBLE SHOOT IT, AND THEY DO NOT HAVE A CLUE. VERY DANGEROUS FEELING. SOMEONE WILL BE KILLED FROM THIS ISSUE, IT COMES AT VARYING TIMES.
Additional Notes:
AFTER FILLING MY CHARGER UP WITH PREMIUM FUEL, IT IMMEDIATELY STALLS WITHOUT WARNING WHILE I AM DRIVING, I LOSE THE POWER STEERING AND I AM UNABLE RESTART IT RIGHT AWAY. IT HAPPENS EVERY TIME I FILL UP, AND I HAVE PAID OVER $500 DOLLARS TO THE DEALERSHIP TO TROUBLE SHOOT IT, AND THEY DO NOT HAVE A CLUE. VERY DANGEROUS FEELING. SOMEONE WILL BE KILLED FROM THIS ISSUE, IT COMES AT VARYING TIMES.
Mfg Campaign: 10970591
Recall Date: Apr 4, 2017
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
CAR STALLS WHILE DRIVING
Corrective Action:
CAR STALLS WHILE DRIVING
Additional Notes:
CAR STALLS WHILE DRIVING
Mfg Campaign: 10949811
Recall Date: Feb 6, 2017
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE CHARGER. WHEN THE BRAKE PEDAL WAS DEPRESSED AND RELEASED, AN ABNORMAL NOISE EMITTED FROM EITHER THE BRAKE BOOSTER OR THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER TWICE TO BE DIAGNOSED; HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE CHARGER. WHEN THE BRAKE PEDAL WAS DEPRESSED AND RELEASED, AN ABNORMAL NOISE EMITTED FROM EITHER THE BRAKE BOOSTER OR THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER TWICE TO BE DIAGNOSED; HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE CHARGER. WHEN THE BRAKE PEDAL WAS DEPRESSED AND RELEASED, AN ABNORMAL NOISE EMITTED FROM EITHER THE BRAKE BOOSTER OR THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER TWICE TO BE DIAGNOSED; HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200.
Mfg Campaign: 10948028
Recall Date: Jan 27, 2017
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I BOUGHT A CAR DODGE CHARGER 2016 SRT FROM SAUDI ARABIA ALKHOBAR UMC (UNITED MOTORS COMPANY) DODGE DEALER SHOW ROOM I RECEIVED THE CAR ON 23RD MARCH 2016. ALL REGULAR MAINTENANCE ARE DONE IN UMC CENTER SINCE THEN. - IN APRIL 2016: HEARD STRANGE SOUND FROM THE FRONT WHEELS: FIRST TIME I GAVE THE CAR UMC SERVICE CENTER AND THEY CHANGED THE RIGHT WHEEL BEARING HEARD SAME SOUND AGAIN FROM FRONT WHEELS THE SECOND DAY: SECOND TIME I GAVE THE CAR TO UMC SERVICE CENTER AND THEY CHANGED THE LEFT WHEEL BEARING IN DECEMBER 2016 AFTER 37000 KM I STARTED SEEING THE FOLLOWING: 1- MESSAGE IN THE DASHBOARD "TRANSMISSION TEMPERATURE TOO HIGH" 2- STRANGE SOUND COMING FROM THE GEARBOX 3- STRANGE SOUND AND VIBRATION COMING FROM THE ENGINE THIRD TIME: I GAVE THE CAR TO UMC SERVICE CENTER AND IT STAYED FOR THREE DAYS THEN THEY SAID NOTHING IS WRONG WITH THE CAR, SO I ASKED THEM TO HAVE AN ENGINEER TO TEST IT, THE ENGINEER DROVE THE CAR AND SPEED UP TO 200 KM/HR AND HE HEARD STRANGE SOUND FROM THE CAR AND ACKNOWLEDGED THE CAR PROBLEM FORTH TIME: I GAVE THE CAR TO UMC SERVICE CENTER, THEY ACKNOWLEDGED THE PROBLEMS WITH GEARBOX AND ENGINE, AND THEY KEPT THE CAR NOW FOR ALMOST ONE WEEK. THEY INFORMED ME TWO DAYS AGO THAT THEY HAVE TO REPLACE THE GEARBOX AND ALSO THEY HAVE TO DISASSEMBLE THE ENGINE AND CHANGE THE 16 HYDRAULIC VALVES OF THE ENGINE, DUE TO MY COMPLAINT THEY TOLD ME TODAY THAT NO GEARBOX REPALCEMENT WILL BE DONE I AM NOT ACCEPTING TO BUY TOP END CAR SRT FROM DODGE THEN I HAVE ALL OF THESE PROBLEMS IN THE CAR. THE DEALER IN SAUDI IS REFUSING TO DO THE ABOVE AND REFUSING TO HELP OR SUPPORT BY EVEN RAISING IT TO USA HEAD QUARTERS SO I TOOK THE FOLLOWING ACTIONS: 1- SENT MULTIPLE EMAILS TO DODGE FCA GROUP MANAGEMENT 2- CONTACTED THE USA CUSTOMER SERVICE HOT LINE TO FILE A COMPLAINT 3- I FILED A COMPLAINT IN THE SAUDI CONSUMER PRODUCT SAFETY AGAINST UMC
Corrective Action:
I BOUGHT A CAR DODGE CHARGER 2016 SRT FROM SAUDI ARABIA ALKHOBAR UMC (UNITED MOTORS COMPANY) DODGE DEALER SHOW ROOM I RECEIVED THE CAR ON 23RD MARCH 2016. ALL REGULAR MAINTENANCE ARE DONE IN UMC CENTER SINCE THEN. - IN APRIL 2016: HEARD STRANGE SOUND FROM THE FRONT WHEELS: FIRST TIME I GAVE THE CAR UMC SERVICE CENTER AND THEY CHANGED THE RIGHT WHEEL BEARING HEARD SAME SOUND AGAIN FROM FRONT WHEELS THE SECOND DAY: SECOND TIME I GAVE THE CAR TO UMC SERVICE CENTER AND THEY CHANGED THE LEFT WHEEL BEARING IN DECEMBER 2016 AFTER 37000 KM I STARTED SEEING THE FOLLOWING: 1- MESSAGE IN THE DASHBOARD "TRANSMISSION TEMPERATURE TOO HIGH" 2- STRANGE SOUND COMING FROM THE GEARBOX 3- STRANGE SOUND AND VIBRATION COMING FROM THE ENGINE THIRD TIME: I GAVE THE CAR TO UMC SERVICE CENTER AND IT STAYED FOR THREE DAYS THEN THEY SAID NOTHING IS WRONG WITH THE CAR, SO I ASKED THEM TO HAVE AN ENGINEER TO TEST IT, THE ENGINEER DROVE THE CAR AND SPEED UP TO 200 KM/HR AND HE HEARD STRANGE SOUND FROM THE CAR AND ACKNOWLEDGED THE CAR PROBLEM FORTH TIME: I GAVE THE CAR TO UMC SERVICE CENTER, THEY ACKNOWLEDGED THE PROBLEMS WITH GEARBOX AND ENGINE, AND THEY KEPT THE CAR NOW FOR ALMOST ONE WEEK. THEY INFORMED ME TWO DAYS AGO THAT THEY HAVE TO REPLACE THE GEARBOX AND ALSO THEY HAVE TO DISASSEMBLE THE ENGINE AND CHANGE THE 16 HYDRAULIC VALVES OF THE ENGINE, DUE TO MY COMPLAINT THEY TOLD ME TODAY THAT NO GEARBOX REPALCEMENT WILL BE DONE I AM NOT ACCEPTING TO BUY TOP END CAR SRT FROM DODGE THEN I HAVE ALL OF THESE PROBLEMS IN THE CAR. THE DEALER IN SAUDI IS REFUSING TO DO THE ABOVE AND REFUSING TO HELP OR SUPPORT BY EVEN RAISING IT TO USA HEAD QUARTERS SO I TOOK THE FOLLOWING ACTIONS: 1- SENT MULTIPLE EMAILS TO DODGE FCA GROUP MANAGEMENT 2- CONTACTED THE USA CUSTOMER SERVICE HOT LINE TO FILE A COMPLAINT 3- I FILED A COMPLAINT IN THE SAUDI CONSUMER PRODUCT SAFETY AGAINST UMC
Additional Notes:
I BOUGHT A CAR DODGE CHARGER 2016 SRT FROM SAUDI ARABIA ALKHOBAR UMC (UNITED MOTORS COMPANY) DODGE DEALER SHOW ROOM I RECEIVED THE CAR ON 23RD MARCH 2016. ALL REGULAR MAINTENANCE ARE DONE IN UMC CENTER SINCE THEN. - IN APRIL 2016: HEARD STRANGE SOUND FROM THE FRONT WHEELS: FIRST TIME I GAVE THE CAR UMC SERVICE CENTER AND THEY CHANGED THE RIGHT WHEEL BEARING HEARD SAME SOUND AGAIN FROM FRONT WHEELS THE SECOND DAY: SECOND TIME I GAVE THE CAR TO UMC SERVICE CENTER AND THEY CHANGED THE LEFT WHEEL BEARING IN DECEMBER 2016 AFTER 37000 KM I STARTED SEEING THE FOLLOWING: 1- MESSAGE IN THE DASHBOARD "TRANSMISSION TEMPERATURE TOO HIGH" 2- STRANGE SOUND COMING FROM THE GEARBOX 3- STRANGE SOUND AND VIBRATION COMING FROM THE ENGINE THIRD TIME: I GAVE THE CAR TO UMC SERVICE CENTER AND IT STAYED FOR THREE DAYS THEN THEY SAID NOTHING IS WRONG WITH THE CAR, SO I ASKED THEM TO HAVE AN ENGINEER TO TEST IT, THE ENGINEER DROVE THE CAR AND SPEED UP TO 200 KM/HR AND HE HEARD STRANGE SOUND FROM THE CAR AND ACKNOWLEDGED THE CAR PROBLEM FORTH TIME: I GAVE THE CAR TO UMC SERVICE CENTER, THEY ACKNOWLEDGED THE PROBLEMS WITH GEARBOX AND ENGINE, AND THEY KEPT THE CAR NOW FOR ALMOST ONE WEEK. THEY INFORMED ME TWO DAYS AGO THAT THEY HAVE TO REPLACE THE GEARBOX AND ALSO THEY HAVE TO DISASSEMBLE THE ENGINE AND CHANGE THE 16 HYDRAULIC VALVES OF THE ENGINE, DUE TO MY COMPLAINT THEY TOLD ME TODAY THAT NO GEARBOX REPALCEMENT WILL BE DONE I AM NOT ACCEPTING TO BUY TOP END CAR SRT FROM DODGE THEN I HAVE ALL OF THESE PROBLEMS IN THE CAR. THE DEALER IN SAUDI IS REFUSING TO DO THE ABOVE AND REFUSING TO HELP OR SUPPORT BY EVEN RAISING IT TO USA HEAD QUARTERS SO I TOOK THE FOLLOWING ACTIONS: 1- SENT MULTIPLE EMAILS TO DODGE FCA GROUP MANAGEMENT 2- CONTACTED THE USA CUSTOMER SERVICE HOT LINE TO FILE A COMPLAINT 3- I FILED A COMPLAINT IN THE SAUDI CONSUMER PRODUCT SAFETY AGAINST UMC
Mfg Campaign: 10946933
Recall Date: Jan 23, 2017
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I BOUGHT A CAR DODGE CHARGER 2016 SRT FROM SAUDI ARABIA ALKHOBAR UMC (UNITED MOTORS COMPANY) DODGE DEALER SHOW ROOM I RECEIVED THE CAR ON 23RD MARCH 2016. ALL REGULAR MAINTENANCE ARE DONE IN UMC CENTER SINCE THEN. - IN APRIL 2016: HEARD STRANGE SOUND FROM THE FRONT WHEELS: FIRST TIME I GAVE THE CAR UMC SERVICE CENTER AND THEY CHANGED THE RIGHT WHEEL BEARING HEARD SAME SOUND AGAIN FROM FRONT WHEELS THE SECOND DAY: SECOND TIME I GAVE THE CAR TO UMC SERVICE CENTER AND THEY CHANGED THE LEFT WHEEL BEARING IN DECEMBER 2016 AFTER 37000 KM I STARTED SEEING THE FOLLOWING: 1- MESSAGE IN THE DASHBOARD "TRANSMISSION TEMPERATURE TOO HIGH" 2- STRANGE SOUND COMING FROM THE GEARBOX 3- STRANGE SOUND AND VIBRATION COMING FROM THE ENGINE THIRD TIME: I GAVE THE CAR TO UMC SERVICE CENTER AND IT STAYED FOR THREE DAYS THEN THEY SAID NOTHING IS WRONG WITH THE CAR, SO I ASKED THEM TO HAVE AN ENGINEER TO TEST IT, THE ENGINEER DROVE THE CAR AND SPEED UP TO 200 KM/HR AND HE HEARD STRANGE SOUND FROM THE CAR AND ACKNOWLEDGED THE CAR PROBLEM FORTH TIME: I GAVE THE CAR TO UMC SERVICE CENTER, THEY ACKNOWLEDGED THE PROBLEMS WITH GEARBOX AND ENGINE, AND THEY KEPT THE CAR NOW FOR ALMOST ONE WEEK. THEY INFORMED ME TWO DAYS AGO THAT THEY HAVE TO REPLACE THE GEARBOX AND ALSO THEY HAVE TO DISASSEMBLE THE ENGINE AND CHANGE THE 16 HYDRAULIC VALVES OF THE ENGINE, DUE TO MY COMPLAINT THEY TOLD ME TODAY THAT NO GEARBOX REPALCEMENT WILL BE DONE I AM NOT ACCEPTING TO BUY TOP END CAR SRT FROM DODGE THEN I HAVE ALL OF THESE PROBLEMS IN THE CAR. THE DEALER IN SAUDI IS REFUSING TO DO THE ABOVE AND REFUSING TO HELP OR SUPPORT BY EVEN RAISING IT TO USA HEAD QUARTERS SO I TOOK THE FOLLOWING ACTIONS: 1- SENT MULTIPLE EMAILS TO DODGE FCA GROUP MANAGEMENT 2- CONTACTED THE USA CUSTOMER SERVICE HOT LINE TO FILE A COMPLAINT 3- I FILED A COMPLAINT IN THE SAUDI CONSUMER PRODUCT SAFETY AGAINST UMC
Corrective Action:
I BOUGHT A CAR DODGE CHARGER 2016 SRT FROM SAUDI ARABIA ALKHOBAR UMC (UNITED MOTORS COMPANY) DODGE DEALER SHOW ROOM I RECEIVED THE CAR ON 23RD MARCH 2016. ALL REGULAR MAINTENANCE ARE DONE IN UMC CENTER SINCE THEN. - IN APRIL 2016: HEARD STRANGE SOUND FROM THE FRONT WHEELS: FIRST TIME I GAVE THE CAR UMC SERVICE CENTER AND THEY CHANGED THE RIGHT WHEEL BEARING HEARD SAME SOUND AGAIN FROM FRONT WHEELS THE SECOND DAY: SECOND TIME I GAVE THE CAR TO UMC SERVICE CENTER AND THEY CHANGED THE LEFT WHEEL BEARING IN DECEMBER 2016 AFTER 37000 KM I STARTED SEEING THE FOLLOWING: 1- MESSAGE IN THE DASHBOARD "TRANSMISSION TEMPERATURE TOO HIGH" 2- STRANGE SOUND COMING FROM THE GEARBOX 3- STRANGE SOUND AND VIBRATION COMING FROM THE ENGINE THIRD TIME: I GAVE THE CAR TO UMC SERVICE CENTER AND IT STAYED FOR THREE DAYS THEN THEY SAID NOTHING IS WRONG WITH THE CAR, SO I ASKED THEM TO HAVE AN ENGINEER TO TEST IT, THE ENGINEER DROVE THE CAR AND SPEED UP TO 200 KM/HR AND HE HEARD STRANGE SOUND FROM THE CAR AND ACKNOWLEDGED THE CAR PROBLEM FORTH TIME: I GAVE THE CAR TO UMC SERVICE CENTER, THEY ACKNOWLEDGED THE PROBLEMS WITH GEARBOX AND ENGINE, AND THEY KEPT THE CAR NOW FOR ALMOST ONE WEEK. THEY INFORMED ME TWO DAYS AGO THAT THEY HAVE TO REPLACE THE GEARBOX AND ALSO THEY HAVE TO DISASSEMBLE THE ENGINE AND CHANGE THE 16 HYDRAULIC VALVES OF THE ENGINE, DUE TO MY COMPLAINT THEY TOLD ME TODAY THAT NO GEARBOX REPALCEMENT WILL BE DONE I AM NOT ACCEPTING TO BUY TOP END CAR SRT FROM DODGE THEN I HAVE ALL OF THESE PROBLEMS IN THE CAR. THE DEALER IN SAUDI IS REFUSING TO DO THE ABOVE AND REFUSING TO HELP OR SUPPORT BY EVEN RAISING IT TO USA HEAD QUARTERS SO I TOOK THE FOLLOWING ACTIONS: 1- SENT MULTIPLE EMAILS TO DODGE FCA GROUP MANAGEMENT 2- CONTACTED THE USA CUSTOMER SERVICE HOT LINE TO FILE A COMPLAINT 3- I FILED A COMPLAINT IN THE SAUDI CONSUMER PRODUCT SAFETY AGAINST UMC
Additional Notes:
I BOUGHT A CAR DODGE CHARGER 2016 SRT FROM SAUDI ARABIA ALKHOBAR UMC (UNITED MOTORS COMPANY) DODGE DEALER SHOW ROOM I RECEIVED THE CAR ON 23RD MARCH 2016. ALL REGULAR MAINTENANCE ARE DONE IN UMC CENTER SINCE THEN. - IN APRIL 2016: HEARD STRANGE SOUND FROM THE FRONT WHEELS: FIRST TIME I GAVE THE CAR UMC SERVICE CENTER AND THEY CHANGED THE RIGHT WHEEL BEARING HEARD SAME SOUND AGAIN FROM FRONT WHEELS THE SECOND DAY: SECOND TIME I GAVE THE CAR TO UMC SERVICE CENTER AND THEY CHANGED THE LEFT WHEEL BEARING IN DECEMBER 2016 AFTER 37000 KM I STARTED SEEING THE FOLLOWING: 1- MESSAGE IN THE DASHBOARD "TRANSMISSION TEMPERATURE TOO HIGH" 2- STRANGE SOUND COMING FROM THE GEARBOX 3- STRANGE SOUND AND VIBRATION COMING FROM THE ENGINE THIRD TIME: I GAVE THE CAR TO UMC SERVICE CENTER AND IT STAYED FOR THREE DAYS THEN THEY SAID NOTHING IS WRONG WITH THE CAR, SO I ASKED THEM TO HAVE AN ENGINEER TO TEST IT, THE ENGINEER DROVE THE CAR AND SPEED UP TO 200 KM/HR AND HE HEARD STRANGE SOUND FROM THE CAR AND ACKNOWLEDGED THE CAR PROBLEM FORTH TIME: I GAVE THE CAR TO UMC SERVICE CENTER, THEY ACKNOWLEDGED THE PROBLEMS WITH GEARBOX AND ENGINE, AND THEY KEPT THE CAR NOW FOR ALMOST ONE WEEK. THEY INFORMED ME TWO DAYS AGO THAT THEY HAVE TO REPLACE THE GEARBOX AND ALSO THEY HAVE TO DISASSEMBLE THE ENGINE AND CHANGE THE 16 HYDRAULIC VALVES OF THE ENGINE, DUE TO MY COMPLAINT THEY TOLD ME TODAY THAT NO GEARBOX REPALCEMENT WILL BE DONE I AM NOT ACCEPTING TO BUY TOP END CAR SRT FROM DODGE THEN I HAVE ALL OF THESE PROBLEMS IN THE CAR. THE DEALER IN SAUDI IS REFUSING TO DO THE ABOVE AND REFUSING TO HELP OR SUPPORT BY EVEN RAISING IT TO USA HEAD QUARTERS SO I TOOK THE FOLLOWING ACTIONS: 1- SENT MULTIPLE EMAILS TO DODGE FCA GROUP MANAGEMENT 2- CONTACTED THE USA CUSTOMER SERVICE HOT LINE TO FILE A COMPLAINT 3- I FILED A COMPLAINT IN THE SAUDI CONSUMER PRODUCT SAFETY AGAINST UMC
Mfg Campaign: 10946933
Recall Date: Jan 23, 2017
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I BOUGHT A CAR DODGE CHARGER 2016 SRT FROM SAUDI ARABIA ALKHOBAR UMC (UNITED MOTORS COMPANY) DODGE DEALER SHOW ROOM I RECEIVED THE CAR ON 23RD MARCH 2016. ALL REGULAR MAINTENANCE ARE DONE IN UMC CENTER SINCE THEN. - IN APRIL 2016: HEARD STRANGE SOUND FROM THE FRONT WHEELS: FIRST TIME I GAVE THE CAR UMC SERVICE CENTER AND THEY CHANGED THE RIGHT WHEEL BEARING HEARD SAME SOUND AGAIN FROM FRONT WHEELS THE SECOND DAY: SECOND TIME I GAVE THE CAR TO UMC SERVICE CENTER AND THEY CHANGED THE LEFT WHEEL BEARING IN DECEMBER 2016 AFTER 37000 KM I STARTED SEEING THE FOLLOWING: 1- MESSAGE IN THE DASHBOARD "TRANSMISSION TEMPERATURE TOO HIGH" 2- STRANGE SOUND COMING FROM THE GEARBOX 3- STRANGE SOUND AND VIBRATION COMING FROM THE ENGINE THIRD TIME: I GAVE THE CAR TO UMC SERVICE CENTER AND IT STAYED FOR THREE DAYS THEN THEY SAID NOTHING IS WRONG WITH THE CAR, SO I ASKED THEM TO HAVE AN ENGINEER TO TEST IT, THE ENGINEER DROVE THE CAR AND SPEED UP TO 200 KM/HR AND HE HEARD STRANGE SOUND FROM THE CAR AND ACKNOWLEDGED THE CAR PROBLEM FORTH TIME: I GAVE THE CAR TO UMC SERVICE CENTER, THEY ACKNOWLEDGED THE PROBLEMS WITH GEARBOX AND ENGINE, AND THEY KEPT THE CAR NOW FOR ALMOST ONE WEEK. THEY INFORMED ME TWO DAYS AGO THAT THEY HAVE TO REPLACE THE GEARBOX AND ALSO THEY HAVE TO DISASSEMBLE THE ENGINE AND CHANGE THE 16 HYDRAULIC VALVES OF THE ENGINE, DUE TO MY COMPLAINT THEY TOLD ME TODAY THAT NO GEARBOX REPALCEMENT WILL BE DONE I AM NOT ACCEPTING TO BUY TOP END CAR SRT FROM DODGE THEN I HAVE ALL OF THESE PROBLEMS IN THE CAR. THE DEALER IN SAUDI IS REFUSING TO DO THE ABOVE AND REFUSING TO HELP OR SUPPORT BY EVEN RAISING IT TO USA HEAD QUARTERS SO I TOOK THE FOLLOWING ACTIONS: 1- SENT MULTIPLE EMAILS TO DODGE FCA GROUP MANAGEMENT 2- CONTACTED THE USA CUSTOMER SERVICE HOT LINE TO FILE A COMPLAINT 3- I FILED A COMPLAINT IN THE SAUDI CONSUMER PRODUCT SAFETY AGAINST UMC
Corrective Action:
I BOUGHT A CAR DODGE CHARGER 2016 SRT FROM SAUDI ARABIA ALKHOBAR UMC (UNITED MOTORS COMPANY) DODGE DEALER SHOW ROOM I RECEIVED THE CAR ON 23RD MARCH 2016. ALL REGULAR MAINTENANCE ARE DONE IN UMC CENTER SINCE THEN. - IN APRIL 2016: HEARD STRANGE SOUND FROM THE FRONT WHEELS: FIRST TIME I GAVE THE CAR UMC SERVICE CENTER AND THEY CHANGED THE RIGHT WHEEL BEARING HEARD SAME SOUND AGAIN FROM FRONT WHEELS THE SECOND DAY: SECOND TIME I GAVE THE CAR TO UMC SERVICE CENTER AND THEY CHANGED THE LEFT WHEEL BEARING IN DECEMBER 2016 AFTER 37000 KM I STARTED SEEING THE FOLLOWING: 1- MESSAGE IN THE DASHBOARD "TRANSMISSION TEMPERATURE TOO HIGH" 2- STRANGE SOUND COMING FROM THE GEARBOX 3- STRANGE SOUND AND VIBRATION COMING FROM THE ENGINE THIRD TIME: I GAVE THE CAR TO UMC SERVICE CENTER AND IT STAYED FOR THREE DAYS THEN THEY SAID NOTHING IS WRONG WITH THE CAR, SO I ASKED THEM TO HAVE AN ENGINEER TO TEST IT, THE ENGINEER DROVE THE CAR AND SPEED UP TO 200 KM/HR AND HE HEARD STRANGE SOUND FROM THE CAR AND ACKNOWLEDGED THE CAR PROBLEM FORTH TIME: I GAVE THE CAR TO UMC SERVICE CENTER, THEY ACKNOWLEDGED THE PROBLEMS WITH GEARBOX AND ENGINE, AND THEY KEPT THE CAR NOW FOR ALMOST ONE WEEK. THEY INFORMED ME TWO DAYS AGO THAT THEY HAVE TO REPLACE THE GEARBOX AND ALSO THEY HAVE TO DISASSEMBLE THE ENGINE AND CHANGE THE 16 HYDRAULIC VALVES OF THE ENGINE, DUE TO MY COMPLAINT THEY TOLD ME TODAY THAT NO GEARBOX REPALCEMENT WILL BE DONE I AM NOT ACCEPTING TO BUY TOP END CAR SRT FROM DODGE THEN I HAVE ALL OF THESE PROBLEMS IN THE CAR. THE DEALER IN SAUDI IS REFUSING TO DO THE ABOVE AND REFUSING TO HELP OR SUPPORT BY EVEN RAISING IT TO USA HEAD QUARTERS SO I TOOK THE FOLLOWING ACTIONS: 1- SENT MULTIPLE EMAILS TO DODGE FCA GROUP MANAGEMENT 2- CONTACTED THE USA CUSTOMER SERVICE HOT LINE TO FILE A COMPLAINT 3- I FILED A COMPLAINT IN THE SAUDI CONSUMER PRODUCT SAFETY AGAINST UMC
Additional Notes:
I BOUGHT A CAR DODGE CHARGER 2016 SRT FROM SAUDI ARABIA ALKHOBAR UMC (UNITED MOTORS COMPANY) DODGE DEALER SHOW ROOM I RECEIVED THE CAR ON 23RD MARCH 2016. ALL REGULAR MAINTENANCE ARE DONE IN UMC CENTER SINCE THEN. - IN APRIL 2016: HEARD STRANGE SOUND FROM THE FRONT WHEELS: FIRST TIME I GAVE THE CAR UMC SERVICE CENTER AND THEY CHANGED THE RIGHT WHEEL BEARING HEARD SAME SOUND AGAIN FROM FRONT WHEELS THE SECOND DAY: SECOND TIME I GAVE THE CAR TO UMC SERVICE CENTER AND THEY CHANGED THE LEFT WHEEL BEARING IN DECEMBER 2016 AFTER 37000 KM I STARTED SEEING THE FOLLOWING: 1- MESSAGE IN THE DASHBOARD "TRANSMISSION TEMPERATURE TOO HIGH" 2- STRANGE SOUND COMING FROM THE GEARBOX 3- STRANGE SOUND AND VIBRATION COMING FROM THE ENGINE THIRD TIME: I GAVE THE CAR TO UMC SERVICE CENTER AND IT STAYED FOR THREE DAYS THEN THEY SAID NOTHING IS WRONG WITH THE CAR, SO I ASKED THEM TO HAVE AN ENGINEER TO TEST IT, THE ENGINEER DROVE THE CAR AND SPEED UP TO 200 KM/HR AND HE HEARD STRANGE SOUND FROM THE CAR AND ACKNOWLEDGED THE CAR PROBLEM FORTH TIME: I GAVE THE CAR TO UMC SERVICE CENTER, THEY ACKNOWLEDGED THE PROBLEMS WITH GEARBOX AND ENGINE, AND THEY KEPT THE CAR NOW FOR ALMOST ONE WEEK. THEY INFORMED ME TWO DAYS AGO THAT THEY HAVE TO REPLACE THE GEARBOX AND ALSO THEY HAVE TO DISASSEMBLE THE ENGINE AND CHANGE THE 16 HYDRAULIC VALVES OF THE ENGINE, DUE TO MY COMPLAINT THEY TOLD ME TODAY THAT NO GEARBOX REPALCEMENT WILL BE DONE I AM NOT ACCEPTING TO BUY TOP END CAR SRT FROM DODGE THEN I HAVE ALL OF THESE PROBLEMS IN THE CAR. THE DEALER IN SAUDI IS REFUSING TO DO THE ABOVE AND REFUSING TO HELP OR SUPPORT BY EVEN RAISING IT TO USA HEAD QUARTERS SO I TOOK THE FOLLOWING ACTIONS: 1- SENT MULTIPLE EMAILS TO DODGE FCA GROUP MANAGEMENT 2- CONTACTED THE USA CUSTOMER SERVICE HOT LINE TO FILE A COMPLAINT 3- I FILED A COMPLAINT IN THE SAUDI CONSUMER PRODUCT SAFETY AGAINST UMC
Mfg Campaign: 10946933
Recall Date: Jan 23, 2017
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SMELL COMING OUT BLOWER FROM COMING UNDER HOOD. DEALER CAN NOT FIND A PROBLEM IS BURNT SMELL WHEN HAVE BLOWER GOING WHEN DRIVING THE CAR. I HAD THREE DIFFERENT TIMES THIS HAPPEN.I DO NOT I KNOW WHAT TO DO. I REACH TO DODGE AND IT IS NOW HAS RECORDS OF IT. I FOUND OIL UNDER ENGINE COVER WHICH THEY HAVE SAID ENOUGH ABOUT!!!!!!!! SO IF THIS CAR CATCH FIRE OR BLOW UP DO TO DEALER WAS AWARE OF ISSUES. *TR
Corrective Action:
SMELL COMING OUT BLOWER FROM COMING UNDER HOOD. DEALER CAN NOT FIND A PROBLEM IS BURNT SMELL WHEN HAVE BLOWER GOING WHEN DRIVING THE CAR. I HAD THREE DIFFERENT TIMES THIS HAPPEN.I DO NOT I KNOW WHAT TO DO. I REACH TO DODGE AND IT IS NOW HAS RECORDS OF IT. I FOUND OIL UNDER ENGINE COVER WHICH THEY HAVE SAID ENOUGH ABOUT!!!!!!!! SO IF THIS CAR CATCH FIRE OR BLOW UP DO TO DEALER WAS AWARE OF ISSUES. *TR
Additional Notes:
SMELL COMING OUT BLOWER FROM COMING UNDER HOOD. DEALER CAN NOT FIND A PROBLEM IS BURNT SMELL WHEN HAVE BLOWER GOING WHEN DRIVING THE CAR. I HAD THREE DIFFERENT TIMES THIS HAPPEN.I DO NOT I KNOW WHAT TO DO. I REACH TO DODGE AND IT IS NOW HAS RECORDS OF IT. I FOUND OIL UNDER ENGINE COVER WHICH THEY HAVE SAID ENOUGH ABOUT!!!!!!!! SO IF THIS CAR CATCH FIRE OR BLOW UP DO TO DEALER WAS AWARE OF ISSUES. *TR
Mfg Campaign: 10946693
Recall Date: Jan 20, 2017
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