Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Durango and Jeep Grand Cherokee vehicles manufactured February 10, 2016, to April 28, 2016 and equipped with a 3.6L engine built at the Saltillo engine plant. During the assembly of the engine, the fuel rail crossover tube may have been damaged, which, over time, may result in a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S85
Recall Date: Nov 10, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S16
Recall Date: Mar 23, 2016
Consumer Complaints
218 ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I LIVE IN NORTHERN NEW YORK. ON THE MORNING OF 10/18/2016, MY 11Y/O DAUGHTER BUCKLED HER 7Y/O SISTER IN THE BACK PASSENGER SEAT OF OUR 2016 DODGE DURANGO. OUR 11 Y/O THEN ENTER THE FRONT PASSENGER SIDE AND SHUT THE DOOR. THE DURANGO THEN POPPED OUT OF PARK AND ROLLED DOWN OUR STEEP DRIVEWAY WITH OUR TWO DAUGHTERS INSIDE. MY 11 Y/O HAD ENOUGH SENSE TO JUMP TO THE DRIVERS SIDE AND HIT THE BRAKES. THE VEHICLE WAS NOT RUNNING AND THE KEYS WERE NOT IN THE VEHICLE. MY DAUGHTER COULD NOT STOP THE VEHICLE AND IT WENT PARTIALLY OVER A 25' EMBANKMENT, AS MY WIFE WAS WALKING OUT DOOR TO GET IN THE CAR. MY KIDS WERE NOT INJURED AND I CREDIT MY DAUGHTER FOR THAT BY SLOWING DOWN THE VEHICLE. THE LOCAL DEALERSHIP HAS BEEN GREAT AND IS BEHIND US 100% BUT DODGE HAS BEEN LESS THAN HELPFUL, AND MAKE IT SOUND LIKE THERE IS NOTHING THEY CAN DO. I'M NOT SURE THEY UNDERSTAND HOW BAD THIS COULD HAVE BEEN. AGAIN THE VEHICLE IS A 2016 DODGE DURANGO WITH THE ROTARY SHIFTING KNOB. IT WAS NOT RUNNING, NO KEYS IN IT, AND NO ONE WAS IN THE DRIVERS SEAT. MY KIDS ARE TERRIFIED TO EVER GET IN THAT CAR AGAIN AND MY WIFE AND I WOULDN'T ANYWAY BECAUSE IT IS UNSAFE. DODGE MAKES IT SOUND LIKE BECAUSE THE DEALERSHIP FOUND NO FAULT CODES THERE IS NOTHING THEY CAN OR WILL DO. I CALL DODGE EVERYDAY AND I FEEL THEY DON'T UNDERSTAND THE SERIOUSNESS OF THIS COMPLAINT.
Corrective Action:
I LIVE IN NORTHERN NEW YORK. ON THE MORNING OF 10/18/2016, MY 11Y/O DAUGHTER BUCKLED HER 7Y/O SISTER IN THE BACK PASSENGER SEAT OF OUR 2016 DODGE DURANGO. OUR 11 Y/O THEN ENTER THE FRONT PASSENGER SIDE AND SHUT THE DOOR. THE DURANGO THEN POPPED OUT OF PARK AND ROLLED DOWN OUR STEEP DRIVEWAY WITH OUR TWO DAUGHTERS INSIDE. MY 11 Y/O HAD ENOUGH SENSE TO JUMP TO THE DRIVERS SIDE AND HIT THE BRAKES. THE VEHICLE WAS NOT RUNNING AND THE KEYS WERE NOT IN THE VEHICLE. MY DAUGHTER COULD NOT STOP THE VEHICLE AND IT WENT PARTIALLY OVER A 25' EMBANKMENT, AS MY WIFE WAS WALKING OUT DOOR TO GET IN THE CAR. MY KIDS WERE NOT INJURED AND I CREDIT MY DAUGHTER FOR THAT BY SLOWING DOWN THE VEHICLE. THE LOCAL DEALERSHIP HAS BEEN GREAT AND IS BEHIND US 100% BUT DODGE HAS BEEN LESS THAN HELPFUL, AND MAKE IT SOUND LIKE THERE IS NOTHING THEY CAN DO. I'M NOT SURE THEY UNDERSTAND HOW BAD THIS COULD HAVE BEEN. AGAIN THE VEHICLE IS A 2016 DODGE DURANGO WITH THE ROTARY SHIFTING KNOB. IT WAS NOT RUNNING, NO KEYS IN IT, AND NO ONE WAS IN THE DRIVERS SEAT. MY KIDS ARE TERRIFIED TO EVER GET IN THAT CAR AGAIN AND MY WIFE AND I WOULDN'T ANYWAY BECAUSE IT IS UNSAFE. DODGE MAKES IT SOUND LIKE BECAUSE THE DEALERSHIP FOUND NO FAULT CODES THERE IS NOTHING THEY CAN OR WILL DO. I CALL DODGE EVERYDAY AND I FEEL THEY DON'T UNDERSTAND THE SERIOUSNESS OF THIS COMPLAINT.
Additional Notes:
I LIVE IN NORTHERN NEW YORK. ON THE MORNING OF 10/18/2016, MY 11Y/O DAUGHTER BUCKLED HER 7Y/O SISTER IN THE BACK PASSENGER SEAT OF OUR 2016 DODGE DURANGO. OUR 11 Y/O THEN ENTER THE FRONT PASSENGER SIDE AND SHUT THE DOOR. THE DURANGO THEN POPPED OUT OF PARK AND ROLLED DOWN OUR STEEP DRIVEWAY WITH OUR TWO DAUGHTERS INSIDE. MY 11 Y/O HAD ENOUGH SENSE TO JUMP TO THE DRIVERS SIDE AND HIT THE BRAKES. THE VEHICLE WAS NOT RUNNING AND THE KEYS WERE NOT IN THE VEHICLE. MY DAUGHTER COULD NOT STOP THE VEHICLE AND IT WENT PARTIALLY OVER A 25' EMBANKMENT, AS MY WIFE WAS WALKING OUT DOOR TO GET IN THE CAR. MY KIDS WERE NOT INJURED AND I CREDIT MY DAUGHTER FOR THAT BY SLOWING DOWN THE VEHICLE. THE LOCAL DEALERSHIP HAS BEEN GREAT AND IS BEHIND US 100% BUT DODGE HAS BEEN LESS THAN HELPFUL, AND MAKE IT SOUND LIKE THERE IS NOTHING THEY CAN DO. I'M NOT SURE THEY UNDERSTAND HOW BAD THIS COULD HAVE BEEN. AGAIN THE VEHICLE IS A 2016 DODGE DURANGO WITH THE ROTARY SHIFTING KNOB. IT WAS NOT RUNNING, NO KEYS IN IT, AND NO ONE WAS IN THE DRIVERS SEAT. MY KIDS ARE TERRIFIED TO EVER GET IN THAT CAR AGAIN AND MY WIFE AND I WOULDN'T ANYWAY BECAUSE IT IS UNSAFE. DODGE MAKES IT SOUND LIKE BECAUSE THE DEALERSHIP FOUND NO FAULT CODES THERE IS NOTHING THEY CAN OR WILL DO. I CALL DODGE EVERYDAY AND I FEEL THEY DON'T UNDERSTAND THE SERIOUSNESS OF THIS COMPLAINT.
Mfg Campaign: 10917680
Recall Date: Oct 20, 2016
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
Potential Consequences:
AUTONOMOUS ACCELERATION. THE VEHICLE WITHOUT DRIVER ASSIST ACCELERATED TWICE WHEN PULLING INTO PARKING SPOTS. IN BOTH CASES I WAS MAKING A LEFT TURN INTO A PARKING SPOT WHEN THE ACCELERATION COMMENCED. ONLY BY STANDING ON THE BRAKE WHILE AT SAME TIME PLACING THE VEHICLE IN PARK AND PRESSING ENGINE OFF BUTTON WAS I ABLE TO STOP VEHICLES FORWARD MOTION. THE DURANGO CAME CLOSE TO RAMMING PARKED CAR IN THE SPACE IN FRONT OF THE ONE I WAS PULLING INTO. DURANGO HAD APPROX. 3000 MILES ON ODOMETER WHEN THE 2 INCIDENTS OF ACCELERATION OCCURRED. THE INCIDENTS OCCURRED ON CONSECUTIVE DAYS, OCT 9 & 10, AFTER DRIVING THE VEHICLE APPROX. 6-8 HOURS STRAIGHT EACH DAY. PURCHASING DEALER WAS CONTACTED IMMEDIATELY TO INFORM IT'S SERVICE DEPARTMENT OF THE 2 INCIDENTS. VEHICLE WAS TAKEN TO AN OUT OF AREA DEALER ON THE MORNING FOLLOWING 1ST INCIDENT. THEY READ THE FAULT CODES AND INFORMED ME THAT NOTHING REGISTERED OTHER THAN THE ECM HAD BROKEN CONTACT. UPON THE OCCURRENCE OF 2ND INCIDENT WE CUT SHORT OUR TRIP AND RETURNED TO OUR HOME SO THAT WE COULD TAKE VEHICLE TO PURCHASING DEALER, SUBURBAN CHRYSLER IN FARMINGTON HILLS MICHIGAN. AFTER TWO DAYS IN SERVICE THE REPORT THAT CAME BACK WAS NO PROBLEM FOUND. MY CONCERN IS THAT THIS ACCELERATION COULD OCCUR DURING A MORE PROBLEMATIC SITUATION WHERE ABILITY TO CONTROL DURANGO WILL BE LIMITED WHICH COULD RESULT IN BODILY INJURY OR PROPERTY DAMAGE. LETTERS OF RECORD HAVE BEEN SENT TO [XXX], CEO DODGE, AND [XXX], SERVICE MGR AT SUBURBAN CHRYSLER IN FARMINGTON HILLS MI. I HAVE TAKEN PHOTOS OF BRAKE & GAS PEDDLES TO SHOW THERE RELATION TO A WEATHER TECH WHICH THE DEALER HAS SUGGESTED AS A POSSIBLE CAUSE FOR ACCELERATION. CONSUMER STATES THERE WERE 2 MORE OCCURRENCES. DASH BOARD WENT COMPLETELY BLANK DURING LAST OCCURRENCE. CONSUMER BELIEVES FAILURE IS RELATED TO A CRUISE CONTROL RECALL.*DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR *TR *JS
Corrective Action:
AUTONOMOUS ACCELERATION. THE VEHICLE WITHOUT DRIVER ASSIST ACCELERATED TWICE WHEN PULLING INTO PARKING SPOTS. IN BOTH CASES I WAS MAKING A LEFT TURN INTO A PARKING SPOT WHEN THE ACCELERATION COMMENCED. ONLY BY STANDING ON THE BRAKE WHILE AT SAME TIME PLACING THE VEHICLE IN PARK AND PRESSING ENGINE OFF BUTTON WAS I ABLE TO STOP VEHICLES FORWARD MOTION. THE DURANGO CAME CLOSE TO RAMMING PARKED CAR IN THE SPACE IN FRONT OF THE ONE I WAS PULLING INTO. DURANGO HAD APPROX. 3000 MILES ON ODOMETER WHEN THE 2 INCIDENTS OF ACCELERATION OCCURRED. THE INCIDENTS OCCURRED ON CONSECUTIVE DAYS, OCT 9 & 10, AFTER DRIVING THE VEHICLE APPROX. 6-8 HOURS STRAIGHT EACH DAY. PURCHASING DEALER WAS CONTACTED IMMEDIATELY TO INFORM IT'S SERVICE DEPARTMENT OF THE 2 INCIDENTS. VEHICLE WAS TAKEN TO AN OUT OF AREA DEALER ON THE MORNING FOLLOWING 1ST INCIDENT. THEY READ THE FAULT CODES AND INFORMED ME THAT NOTHING REGISTERED OTHER THAN THE ECM HAD BROKEN CONTACT. UPON THE OCCURRENCE OF 2ND INCIDENT WE CUT SHORT OUR TRIP AND RETURNED TO OUR HOME SO THAT WE COULD TAKE VEHICLE TO PURCHASING DEALER, SUBURBAN CHRYSLER IN FARMINGTON HILLS MICHIGAN. AFTER TWO DAYS IN SERVICE THE REPORT THAT CAME BACK WAS NO PROBLEM FOUND. MY CONCERN IS THAT THIS ACCELERATION COULD OCCUR DURING A MORE PROBLEMATIC SITUATION WHERE ABILITY TO CONTROL DURANGO WILL BE LIMITED WHICH COULD RESULT IN BODILY INJURY OR PROPERTY DAMAGE. LETTERS OF RECORD HAVE BEEN SENT TO [XXX], CEO DODGE, AND [XXX], SERVICE MGR AT SUBURBAN CHRYSLER IN FARMINGTON HILLS MI. I HAVE TAKEN PHOTOS OF BRAKE & GAS PEDDLES TO SHOW THERE RELATION TO A WEATHER TECH WHICH THE DEALER HAS SUGGESTED AS A POSSIBLE CAUSE FOR ACCELERATION. CONSUMER STATES THERE WERE 2 MORE OCCURRENCES. DASH BOARD WENT COMPLETELY BLANK DURING LAST OCCURRENCE. CONSUMER BELIEVES FAILURE IS RELATED TO A CRUISE CONTROL RECALL.*DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR *TR *JS
Additional Notes:
AUTONOMOUS ACCELERATION. THE VEHICLE WITHOUT DRIVER ASSIST ACCELERATED TWICE WHEN PULLING INTO PARKING SPOTS. IN BOTH CASES I WAS MAKING A LEFT TURN INTO A PARKING SPOT WHEN THE ACCELERATION COMMENCED. ONLY BY STANDING ON THE BRAKE WHILE AT SAME TIME PLACING THE VEHICLE IN PARK AND PRESSING ENGINE OFF BUTTON WAS I ABLE TO STOP VEHICLES FORWARD MOTION. THE DURANGO CAME CLOSE TO RAMMING PARKED CAR IN THE SPACE IN FRONT OF THE ONE I WAS PULLING INTO. DURANGO HAD APPROX. 3000 MILES ON ODOMETER WHEN THE 2 INCIDENTS OF ACCELERATION OCCURRED. THE INCIDENTS OCCURRED ON CONSECUTIVE DAYS, OCT 9 & 10, AFTER DRIVING THE VEHICLE APPROX. 6-8 HOURS STRAIGHT EACH DAY. PURCHASING DEALER WAS CONTACTED IMMEDIATELY TO INFORM IT'S SERVICE DEPARTMENT OF THE 2 INCIDENTS. VEHICLE WAS TAKEN TO AN OUT OF AREA DEALER ON THE MORNING FOLLOWING 1ST INCIDENT. THEY READ THE FAULT CODES AND INFORMED ME THAT NOTHING REGISTERED OTHER THAN THE ECM HAD BROKEN CONTACT. UPON THE OCCURRENCE OF 2ND INCIDENT WE CUT SHORT OUR TRIP AND RETURNED TO OUR HOME SO THAT WE COULD TAKE VEHICLE TO PURCHASING DEALER, SUBURBAN CHRYSLER IN FARMINGTON HILLS MICHIGAN. AFTER TWO DAYS IN SERVICE THE REPORT THAT CAME BACK WAS NO PROBLEM FOUND. MY CONCERN IS THAT THIS ACCELERATION COULD OCCUR DURING A MORE PROBLEMATIC SITUATION WHERE ABILITY TO CONTROL DURANGO WILL BE LIMITED WHICH COULD RESULT IN BODILY INJURY OR PROPERTY DAMAGE. LETTERS OF RECORD HAVE BEEN SENT TO [XXX], CEO DODGE, AND [XXX], SERVICE MGR AT SUBURBAN CHRYSLER IN FARMINGTON HILLS MI. I HAVE TAKEN PHOTOS OF BRAKE & GAS PEDDLES TO SHOW THERE RELATION TO A WEATHER TECH WHICH THE DEALER HAS SUGGESTED AS A POSSIBLE CAUSE FOR ACCELERATION. CONSUMER STATES THERE WERE 2 MORE OCCURRENCES. DASH BOARD WENT COMPLETELY BLANK DURING LAST OCCURRENCE. CONSUMER BELIEVES FAILURE IS RELATED TO A CRUISE CONTROL RECALL.*DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR *TR *JS
Mfg Campaign: 10916715
Recall Date: Oct 18, 2016
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
AUTONOMOUS ACCELERATION. THE VEHICLE WITHOUT DRIVER ASSIST ACCELERATED TWICE WHEN PULLING INTO PARKING SPOTS. IN BOTH CASES I WAS MAKING A LEFT TURN INTO A PARKING SPOT WHEN THE ACCELERATION COMMENCED. ONLY BY STANDING ON THE BRAKE WHILE AT SAME TIME PLACING THE VEHICLE IN PARK AND PRESSING ENGINE OFF BUTTON WAS I ABLE TO STOP VEHICLES FORWARD MOTION. THE DURANGO CAME CLOSE TO RAMMING PARKED CAR IN THE SPACE IN FRONT OF THE ONE I WAS PULLING INTO. DURANGO HAD APPROX. 3000 MILES ON ODOMETER WHEN THE 2 INCIDENTS OF ACCELERATION OCCURRED. THE INCIDENTS OCCURRED ON CONSECUTIVE DAYS, OCT 9 & 10, AFTER DRIVING THE VEHICLE APPROX. 6-8 HOURS STRAIGHT EACH DAY. PURCHASING DEALER WAS CONTACTED IMMEDIATELY TO INFORM IT'S SERVICE DEPARTMENT OF THE 2 INCIDENTS. VEHICLE WAS TAKEN TO AN OUT OF AREA DEALER ON THE MORNING FOLLOWING 1ST INCIDENT. THEY READ THE FAULT CODES AND INFORMED ME THAT NOTHING REGISTERED OTHER THAN THE ECM HAD BROKEN CONTACT. UPON THE OCCURRENCE OF 2ND INCIDENT WE CUT SHORT OUR TRIP AND RETURNED TO OUR HOME SO THAT WE COULD TAKE VEHICLE TO PURCHASING DEALER, SUBURBAN CHRYSLER IN FARMINGTON HILLS MICHIGAN. AFTER TWO DAYS IN SERVICE THE REPORT THAT CAME BACK WAS NO PROBLEM FOUND. MY CONCERN IS THAT THIS ACCELERATION COULD OCCUR DURING A MORE PROBLEMATIC SITUATION WHERE ABILITY TO CONTROL DURANGO WILL BE LIMITED WHICH COULD RESULT IN BODILY INJURY OR PROPERTY DAMAGE. LETTERS OF RECORD HAVE BEEN SENT TO [XXX], CEO DODGE, AND [XXX], SERVICE MGR AT SUBURBAN CHRYSLER IN FARMINGTON HILLS MI. I HAVE TAKEN PHOTOS OF BRAKE & GAS PEDDLES TO SHOW THERE RELATION TO A WEATHER TECH WHICH THE DEALER HAS SUGGESTED AS A POSSIBLE CAUSE FOR ACCELERATION. CONSUMER STATES THERE WERE 2 MORE OCCURRENCES. DASH BOARD WENT COMPLETELY BLANK DURING LAST OCCURRENCE. CONSUMER BELIEVES FAILURE IS RELATED TO A CRUISE CONTROL RECALL.*DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR *TR *JS
Corrective Action:
AUTONOMOUS ACCELERATION. THE VEHICLE WITHOUT DRIVER ASSIST ACCELERATED TWICE WHEN PULLING INTO PARKING SPOTS. IN BOTH CASES I WAS MAKING A LEFT TURN INTO A PARKING SPOT WHEN THE ACCELERATION COMMENCED. ONLY BY STANDING ON THE BRAKE WHILE AT SAME TIME PLACING THE VEHICLE IN PARK AND PRESSING ENGINE OFF BUTTON WAS I ABLE TO STOP VEHICLES FORWARD MOTION. THE DURANGO CAME CLOSE TO RAMMING PARKED CAR IN THE SPACE IN FRONT OF THE ONE I WAS PULLING INTO. DURANGO HAD APPROX. 3000 MILES ON ODOMETER WHEN THE 2 INCIDENTS OF ACCELERATION OCCURRED. THE INCIDENTS OCCURRED ON CONSECUTIVE DAYS, OCT 9 & 10, AFTER DRIVING THE VEHICLE APPROX. 6-8 HOURS STRAIGHT EACH DAY. PURCHASING DEALER WAS CONTACTED IMMEDIATELY TO INFORM IT'S SERVICE DEPARTMENT OF THE 2 INCIDENTS. VEHICLE WAS TAKEN TO AN OUT OF AREA DEALER ON THE MORNING FOLLOWING 1ST INCIDENT. THEY READ THE FAULT CODES AND INFORMED ME THAT NOTHING REGISTERED OTHER THAN THE ECM HAD BROKEN CONTACT. UPON THE OCCURRENCE OF 2ND INCIDENT WE CUT SHORT OUR TRIP AND RETURNED TO OUR HOME SO THAT WE COULD TAKE VEHICLE TO PURCHASING DEALER, SUBURBAN CHRYSLER IN FARMINGTON HILLS MICHIGAN. AFTER TWO DAYS IN SERVICE THE REPORT THAT CAME BACK WAS NO PROBLEM FOUND. MY CONCERN IS THAT THIS ACCELERATION COULD OCCUR DURING A MORE PROBLEMATIC SITUATION WHERE ABILITY TO CONTROL DURANGO WILL BE LIMITED WHICH COULD RESULT IN BODILY INJURY OR PROPERTY DAMAGE. LETTERS OF RECORD HAVE BEEN SENT TO [XXX], CEO DODGE, AND [XXX], SERVICE MGR AT SUBURBAN CHRYSLER IN FARMINGTON HILLS MI. I HAVE TAKEN PHOTOS OF BRAKE & GAS PEDDLES TO SHOW THERE RELATION TO A WEATHER TECH WHICH THE DEALER HAS SUGGESTED AS A POSSIBLE CAUSE FOR ACCELERATION. CONSUMER STATES THERE WERE 2 MORE OCCURRENCES. DASH BOARD WENT COMPLETELY BLANK DURING LAST OCCURRENCE. CONSUMER BELIEVES FAILURE IS RELATED TO A CRUISE CONTROL RECALL.*DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR *TR *JS
Additional Notes:
AUTONOMOUS ACCELERATION. THE VEHICLE WITHOUT DRIVER ASSIST ACCELERATED TWICE WHEN PULLING INTO PARKING SPOTS. IN BOTH CASES I WAS MAKING A LEFT TURN INTO A PARKING SPOT WHEN THE ACCELERATION COMMENCED. ONLY BY STANDING ON THE BRAKE WHILE AT SAME TIME PLACING THE VEHICLE IN PARK AND PRESSING ENGINE OFF BUTTON WAS I ABLE TO STOP VEHICLES FORWARD MOTION. THE DURANGO CAME CLOSE TO RAMMING PARKED CAR IN THE SPACE IN FRONT OF THE ONE I WAS PULLING INTO. DURANGO HAD APPROX. 3000 MILES ON ODOMETER WHEN THE 2 INCIDENTS OF ACCELERATION OCCURRED. THE INCIDENTS OCCURRED ON CONSECUTIVE DAYS, OCT 9 & 10, AFTER DRIVING THE VEHICLE APPROX. 6-8 HOURS STRAIGHT EACH DAY. PURCHASING DEALER WAS CONTACTED IMMEDIATELY TO INFORM IT'S SERVICE DEPARTMENT OF THE 2 INCIDENTS. VEHICLE WAS TAKEN TO AN OUT OF AREA DEALER ON THE MORNING FOLLOWING 1ST INCIDENT. THEY READ THE FAULT CODES AND INFORMED ME THAT NOTHING REGISTERED OTHER THAN THE ECM HAD BROKEN CONTACT. UPON THE OCCURRENCE OF 2ND INCIDENT WE CUT SHORT OUR TRIP AND RETURNED TO OUR HOME SO THAT WE COULD TAKE VEHICLE TO PURCHASING DEALER, SUBURBAN CHRYSLER IN FARMINGTON HILLS MICHIGAN. AFTER TWO DAYS IN SERVICE THE REPORT THAT CAME BACK WAS NO PROBLEM FOUND. MY CONCERN IS THAT THIS ACCELERATION COULD OCCUR DURING A MORE PROBLEMATIC SITUATION WHERE ABILITY TO CONTROL DURANGO WILL BE LIMITED WHICH COULD RESULT IN BODILY INJURY OR PROPERTY DAMAGE. LETTERS OF RECORD HAVE BEEN SENT TO [XXX], CEO DODGE, AND [XXX], SERVICE MGR AT SUBURBAN CHRYSLER IN FARMINGTON HILLS MI. I HAVE TAKEN PHOTOS OF BRAKE & GAS PEDDLES TO SHOW THERE RELATION TO A WEATHER TECH WHICH THE DEALER HAS SUGGESTED AS A POSSIBLE CAUSE FOR ACCELERATION. CONSUMER STATES THERE WERE 2 MORE OCCURRENCES. DASH BOARD WENT COMPLETELY BLANK DURING LAST OCCURRENCE. CONSUMER BELIEVES FAILURE IS RELATED TO A CRUISE CONTROL RECALL.*DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR *TR *JS
Mfg Campaign: 10916715
Recall Date: Oct 18, 2016
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
AUTONOMOUS ACCELERATION. THE VEHICLE WITHOUT DRIVER ASSIST ACCELERATED TWICE WHEN PULLING INTO PARKING SPOTS. IN BOTH CASES I WAS MAKING A LEFT TURN INTO A PARKING SPOT WHEN THE ACCELERATION COMMENCED. ONLY BY STANDING ON THE BRAKE WHILE AT SAME TIME PLACING THE VEHICLE IN PARK AND PRESSING ENGINE OFF BUTTON WAS I ABLE TO STOP VEHICLES FORWARD MOTION. THE DURANGO CAME CLOSE TO RAMMING PARKED CAR IN THE SPACE IN FRONT OF THE ONE I WAS PULLING INTO. DURANGO HAD APPROX. 3000 MILES ON ODOMETER WHEN THE 2 INCIDENTS OF ACCELERATION OCCURRED. THE INCIDENTS OCCURRED ON CONSECUTIVE DAYS, OCT 9 & 10, AFTER DRIVING THE VEHICLE APPROX. 6-8 HOURS STRAIGHT EACH DAY. PURCHASING DEALER WAS CONTACTED IMMEDIATELY TO INFORM IT'S SERVICE DEPARTMENT OF THE 2 INCIDENTS. VEHICLE WAS TAKEN TO AN OUT OF AREA DEALER ON THE MORNING FOLLOWING 1ST INCIDENT. THEY READ THE FAULT CODES AND INFORMED ME THAT NOTHING REGISTERED OTHER THAN THE ECM HAD BROKEN CONTACT. UPON THE OCCURRENCE OF 2ND INCIDENT WE CUT SHORT OUR TRIP AND RETURNED TO OUR HOME SO THAT WE COULD TAKE VEHICLE TO PURCHASING DEALER, SUBURBAN CHRYSLER IN FARMINGTON HILLS MICHIGAN. AFTER TWO DAYS IN SERVICE THE REPORT THAT CAME BACK WAS NO PROBLEM FOUND. MY CONCERN IS THAT THIS ACCELERATION COULD OCCUR DURING A MORE PROBLEMATIC SITUATION WHERE ABILITY TO CONTROL DURANGO WILL BE LIMITED WHICH COULD RESULT IN BODILY INJURY OR PROPERTY DAMAGE. LETTERS OF RECORD HAVE BEEN SENT TO [XXX], CEO DODGE, AND [XXX], SERVICE MGR AT SUBURBAN CHRYSLER IN FARMINGTON HILLS MI. I HAVE TAKEN PHOTOS OF BRAKE & GAS PEDDLES TO SHOW THERE RELATION TO A WEATHER TECH WHICH THE DEALER HAS SUGGESTED AS A POSSIBLE CAUSE FOR ACCELERATION. CONSUMER STATES THERE WERE 2 MORE OCCURRENCES. DASH BOARD WENT COMPLETELY BLANK DURING LAST OCCURRENCE. CONSUMER BELIEVES FAILURE IS RELATED TO A CRUISE CONTROL RECALL.*DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR *TR *JS
Corrective Action:
AUTONOMOUS ACCELERATION. THE VEHICLE WITHOUT DRIVER ASSIST ACCELERATED TWICE WHEN PULLING INTO PARKING SPOTS. IN BOTH CASES I WAS MAKING A LEFT TURN INTO A PARKING SPOT WHEN THE ACCELERATION COMMENCED. ONLY BY STANDING ON THE BRAKE WHILE AT SAME TIME PLACING THE VEHICLE IN PARK AND PRESSING ENGINE OFF BUTTON WAS I ABLE TO STOP VEHICLES FORWARD MOTION. THE DURANGO CAME CLOSE TO RAMMING PARKED CAR IN THE SPACE IN FRONT OF THE ONE I WAS PULLING INTO. DURANGO HAD APPROX. 3000 MILES ON ODOMETER WHEN THE 2 INCIDENTS OF ACCELERATION OCCURRED. THE INCIDENTS OCCURRED ON CONSECUTIVE DAYS, OCT 9 & 10, AFTER DRIVING THE VEHICLE APPROX. 6-8 HOURS STRAIGHT EACH DAY. PURCHASING DEALER WAS CONTACTED IMMEDIATELY TO INFORM IT'S SERVICE DEPARTMENT OF THE 2 INCIDENTS. VEHICLE WAS TAKEN TO AN OUT OF AREA DEALER ON THE MORNING FOLLOWING 1ST INCIDENT. THEY READ THE FAULT CODES AND INFORMED ME THAT NOTHING REGISTERED OTHER THAN THE ECM HAD BROKEN CONTACT. UPON THE OCCURRENCE OF 2ND INCIDENT WE CUT SHORT OUR TRIP AND RETURNED TO OUR HOME SO THAT WE COULD TAKE VEHICLE TO PURCHASING DEALER, SUBURBAN CHRYSLER IN FARMINGTON HILLS MICHIGAN. AFTER TWO DAYS IN SERVICE THE REPORT THAT CAME BACK WAS NO PROBLEM FOUND. MY CONCERN IS THAT THIS ACCELERATION COULD OCCUR DURING A MORE PROBLEMATIC SITUATION WHERE ABILITY TO CONTROL DURANGO WILL BE LIMITED WHICH COULD RESULT IN BODILY INJURY OR PROPERTY DAMAGE. LETTERS OF RECORD HAVE BEEN SENT TO [XXX], CEO DODGE, AND [XXX], SERVICE MGR AT SUBURBAN CHRYSLER IN FARMINGTON HILLS MI. I HAVE TAKEN PHOTOS OF BRAKE & GAS PEDDLES TO SHOW THERE RELATION TO A WEATHER TECH WHICH THE DEALER HAS SUGGESTED AS A POSSIBLE CAUSE FOR ACCELERATION. CONSUMER STATES THERE WERE 2 MORE OCCURRENCES. DASH BOARD WENT COMPLETELY BLANK DURING LAST OCCURRENCE. CONSUMER BELIEVES FAILURE IS RELATED TO A CRUISE CONTROL RECALL.*DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR *TR *JS
Additional Notes:
AUTONOMOUS ACCELERATION. THE VEHICLE WITHOUT DRIVER ASSIST ACCELERATED TWICE WHEN PULLING INTO PARKING SPOTS. IN BOTH CASES I WAS MAKING A LEFT TURN INTO A PARKING SPOT WHEN THE ACCELERATION COMMENCED. ONLY BY STANDING ON THE BRAKE WHILE AT SAME TIME PLACING THE VEHICLE IN PARK AND PRESSING ENGINE OFF BUTTON WAS I ABLE TO STOP VEHICLES FORWARD MOTION. THE DURANGO CAME CLOSE TO RAMMING PARKED CAR IN THE SPACE IN FRONT OF THE ONE I WAS PULLING INTO. DURANGO HAD APPROX. 3000 MILES ON ODOMETER WHEN THE 2 INCIDENTS OF ACCELERATION OCCURRED. THE INCIDENTS OCCURRED ON CONSECUTIVE DAYS, OCT 9 & 10, AFTER DRIVING THE VEHICLE APPROX. 6-8 HOURS STRAIGHT EACH DAY. PURCHASING DEALER WAS CONTACTED IMMEDIATELY TO INFORM IT'S SERVICE DEPARTMENT OF THE 2 INCIDENTS. VEHICLE WAS TAKEN TO AN OUT OF AREA DEALER ON THE MORNING FOLLOWING 1ST INCIDENT. THEY READ THE FAULT CODES AND INFORMED ME THAT NOTHING REGISTERED OTHER THAN THE ECM HAD BROKEN CONTACT. UPON THE OCCURRENCE OF 2ND INCIDENT WE CUT SHORT OUR TRIP AND RETURNED TO OUR HOME SO THAT WE COULD TAKE VEHICLE TO PURCHASING DEALER, SUBURBAN CHRYSLER IN FARMINGTON HILLS MICHIGAN. AFTER TWO DAYS IN SERVICE THE REPORT THAT CAME BACK WAS NO PROBLEM FOUND. MY CONCERN IS THAT THIS ACCELERATION COULD OCCUR DURING A MORE PROBLEMATIC SITUATION WHERE ABILITY TO CONTROL DURANGO WILL BE LIMITED WHICH COULD RESULT IN BODILY INJURY OR PROPERTY DAMAGE. LETTERS OF RECORD HAVE BEEN SENT TO [XXX], CEO DODGE, AND [XXX], SERVICE MGR AT SUBURBAN CHRYSLER IN FARMINGTON HILLS MI. I HAVE TAKEN PHOTOS OF BRAKE & GAS PEDDLES TO SHOW THERE RELATION TO A WEATHER TECH WHICH THE DEALER HAS SUGGESTED AS A POSSIBLE CAUSE FOR ACCELERATION. CONSUMER STATES THERE WERE 2 MORE OCCURRENCES. DASH BOARD WENT COMPLETELY BLANK DURING LAST OCCURRENCE. CONSUMER BELIEVES FAILURE IS RELATED TO A CRUISE CONTROL RECALL.*DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR *TR *JS
Mfg Campaign: 10916715
Recall Date: Oct 18, 2016
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
AUTONOMOUS ACCELERATION. THE VEHICLE WITHOUT DRIVER ASSIST ACCELERATED TWICE WHEN PULLING INTO PARKING SPOTS. IN BOTH CASES I WAS MAKING A LEFT TURN INTO A PARKING SPOT WHEN THE ACCELERATION COMMENCED. ONLY BY STANDING ON THE BRAKE WHILE AT SAME TIME PLACING THE VEHICLE IN PARK AND PRESSING ENGINE OFF BUTTON WAS I ABLE TO STOP VEHICLES FORWARD MOTION. THE DURANGO CAME CLOSE TO RAMMING PARKED CAR IN THE SPACE IN FRONT OF THE ONE I WAS PULLING INTO. DURANGO HAD APPROX. 3000 MILES ON ODOMETER WHEN THE 2 INCIDENTS OF ACCELERATION OCCURRED. THE INCIDENTS OCCURRED ON CONSECUTIVE DAYS, OCT 9 & 10, AFTER DRIVING THE VEHICLE APPROX. 6-8 HOURS STRAIGHT EACH DAY. PURCHASING DEALER WAS CONTACTED IMMEDIATELY TO INFORM IT'S SERVICE DEPARTMENT OF THE 2 INCIDENTS. VEHICLE WAS TAKEN TO AN OUT OF AREA DEALER ON THE MORNING FOLLOWING 1ST INCIDENT. THEY READ THE FAULT CODES AND INFORMED ME THAT NOTHING REGISTERED OTHER THAN THE ECM HAD BROKEN CONTACT. UPON THE OCCURRENCE OF 2ND INCIDENT WE CUT SHORT OUR TRIP AND RETURNED TO OUR HOME SO THAT WE COULD TAKE VEHICLE TO PURCHASING DEALER, SUBURBAN CHRYSLER IN FARMINGTON HILLS MICHIGAN. AFTER TWO DAYS IN SERVICE THE REPORT THAT CAME BACK WAS NO PROBLEM FOUND. MY CONCERN IS THAT THIS ACCELERATION COULD OCCUR DURING A MORE PROBLEMATIC SITUATION WHERE ABILITY TO CONTROL DURANGO WILL BE LIMITED WHICH COULD RESULT IN BODILY INJURY OR PROPERTY DAMAGE. LETTERS OF RECORD HAVE BEEN SENT TO [XXX], CEO DODGE, AND [XXX], SERVICE MGR AT SUBURBAN CHRYSLER IN FARMINGTON HILLS MI. I HAVE TAKEN PHOTOS OF BRAKE & GAS PEDDLES TO SHOW THERE RELATION TO A WEATHER TECH WHICH THE DEALER HAS SUGGESTED AS A POSSIBLE CAUSE FOR ACCELERATION. CONSUMER STATES THERE WERE 2 MORE OCCURRENCES. DASH BOARD WENT COMPLETELY BLANK DURING LAST OCCURRENCE. CONSUMER BELIEVES FAILURE IS RELATED TO A CRUISE CONTROL RECALL.*DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR *TR *JS
Corrective Action:
AUTONOMOUS ACCELERATION. THE VEHICLE WITHOUT DRIVER ASSIST ACCELERATED TWICE WHEN PULLING INTO PARKING SPOTS. IN BOTH CASES I WAS MAKING A LEFT TURN INTO A PARKING SPOT WHEN THE ACCELERATION COMMENCED. ONLY BY STANDING ON THE BRAKE WHILE AT SAME TIME PLACING THE VEHICLE IN PARK AND PRESSING ENGINE OFF BUTTON WAS I ABLE TO STOP VEHICLES FORWARD MOTION. THE DURANGO CAME CLOSE TO RAMMING PARKED CAR IN THE SPACE IN FRONT OF THE ONE I WAS PULLING INTO. DURANGO HAD APPROX. 3000 MILES ON ODOMETER WHEN THE 2 INCIDENTS OF ACCELERATION OCCURRED. THE INCIDENTS OCCURRED ON CONSECUTIVE DAYS, OCT 9 & 10, AFTER DRIVING THE VEHICLE APPROX. 6-8 HOURS STRAIGHT EACH DAY. PURCHASING DEALER WAS CONTACTED IMMEDIATELY TO INFORM IT'S SERVICE DEPARTMENT OF THE 2 INCIDENTS. VEHICLE WAS TAKEN TO AN OUT OF AREA DEALER ON THE MORNING FOLLOWING 1ST INCIDENT. THEY READ THE FAULT CODES AND INFORMED ME THAT NOTHING REGISTERED OTHER THAN THE ECM HAD BROKEN CONTACT. UPON THE OCCURRENCE OF 2ND INCIDENT WE CUT SHORT OUR TRIP AND RETURNED TO OUR HOME SO THAT WE COULD TAKE VEHICLE TO PURCHASING DEALER, SUBURBAN CHRYSLER IN FARMINGTON HILLS MICHIGAN. AFTER TWO DAYS IN SERVICE THE REPORT THAT CAME BACK WAS NO PROBLEM FOUND. MY CONCERN IS THAT THIS ACCELERATION COULD OCCUR DURING A MORE PROBLEMATIC SITUATION WHERE ABILITY TO CONTROL DURANGO WILL BE LIMITED WHICH COULD RESULT IN BODILY INJURY OR PROPERTY DAMAGE. LETTERS OF RECORD HAVE BEEN SENT TO [XXX], CEO DODGE, AND [XXX], SERVICE MGR AT SUBURBAN CHRYSLER IN FARMINGTON HILLS MI. I HAVE TAKEN PHOTOS OF BRAKE & GAS PEDDLES TO SHOW THERE RELATION TO A WEATHER TECH WHICH THE DEALER HAS SUGGESTED AS A POSSIBLE CAUSE FOR ACCELERATION. CONSUMER STATES THERE WERE 2 MORE OCCURRENCES. DASH BOARD WENT COMPLETELY BLANK DURING LAST OCCURRENCE. CONSUMER BELIEVES FAILURE IS RELATED TO A CRUISE CONTROL RECALL.*DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR *TR *JS
Additional Notes:
AUTONOMOUS ACCELERATION. THE VEHICLE WITHOUT DRIVER ASSIST ACCELERATED TWICE WHEN PULLING INTO PARKING SPOTS. IN BOTH CASES I WAS MAKING A LEFT TURN INTO A PARKING SPOT WHEN THE ACCELERATION COMMENCED. ONLY BY STANDING ON THE BRAKE WHILE AT SAME TIME PLACING THE VEHICLE IN PARK AND PRESSING ENGINE OFF BUTTON WAS I ABLE TO STOP VEHICLES FORWARD MOTION. THE DURANGO CAME CLOSE TO RAMMING PARKED CAR IN THE SPACE IN FRONT OF THE ONE I WAS PULLING INTO. DURANGO HAD APPROX. 3000 MILES ON ODOMETER WHEN THE 2 INCIDENTS OF ACCELERATION OCCURRED. THE INCIDENTS OCCURRED ON CONSECUTIVE DAYS, OCT 9 & 10, AFTER DRIVING THE VEHICLE APPROX. 6-8 HOURS STRAIGHT EACH DAY. PURCHASING DEALER WAS CONTACTED IMMEDIATELY TO INFORM IT'S SERVICE DEPARTMENT OF THE 2 INCIDENTS. VEHICLE WAS TAKEN TO AN OUT OF AREA DEALER ON THE MORNING FOLLOWING 1ST INCIDENT. THEY READ THE FAULT CODES AND INFORMED ME THAT NOTHING REGISTERED OTHER THAN THE ECM HAD BROKEN CONTACT. UPON THE OCCURRENCE OF 2ND INCIDENT WE CUT SHORT OUR TRIP AND RETURNED TO OUR HOME SO THAT WE COULD TAKE VEHICLE TO PURCHASING DEALER, SUBURBAN CHRYSLER IN FARMINGTON HILLS MICHIGAN. AFTER TWO DAYS IN SERVICE THE REPORT THAT CAME BACK WAS NO PROBLEM FOUND. MY CONCERN IS THAT THIS ACCELERATION COULD OCCUR DURING A MORE PROBLEMATIC SITUATION WHERE ABILITY TO CONTROL DURANGO WILL BE LIMITED WHICH COULD RESULT IN BODILY INJURY OR PROPERTY DAMAGE. LETTERS OF RECORD HAVE BEEN SENT TO [XXX], CEO DODGE, AND [XXX], SERVICE MGR AT SUBURBAN CHRYSLER IN FARMINGTON HILLS MI. I HAVE TAKEN PHOTOS OF BRAKE & GAS PEDDLES TO SHOW THERE RELATION TO A WEATHER TECH WHICH THE DEALER HAS SUGGESTED AS A POSSIBLE CAUSE FOR ACCELERATION. CONSUMER STATES THERE WERE 2 MORE OCCURRENCES. DASH BOARD WENT COMPLETELY BLANK DURING LAST OCCURRENCE. CONSUMER BELIEVES FAILURE IS RELATED TO A CRUISE CONTROL RECALL.*DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR *TR *JS
Mfg Campaign: 10916715
Recall Date: Oct 18, 2016
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ORIGINAL ARBITRATION DATA TO NCDS: 1.DURANGO 2016 WAS PURCHASED ON 30 APRIL 2016 WITH THE FORWARD COLLISION WARNING SYSTEM (FCWS) WITH BRAKE ASSIST AS AN OPTION. THIS AND THE ADAPTIVE CRUISE CONTROL (ACC) SYSTEM WAS APP $2K AS A SAFETY OPTION. HTTP://WWW.DODGE.COM/EN/DURANGO/SAFETY_SECURITY/ . THIS WEBSITE DESCRIBES THE FEATURE. 2.ATTACHED FILE CAPTURE 6 AND 7 DESCRIBE THE FEATURE: 'FCWS PROVIDES THE DRIVER THE OPPORTUNITY TO BE NOTIFIED VIA AUDIO OR VISUAL ALERT AND IF THE SITUATION MERITS, A LEVEL OF BRAKING TO HELP SLOW THE VEHICLE AND FINALLY IF THE FCWS EVENT BEGINS BELOW 26 MPH, THE SYSTEM MAY PROVIDE MAXIMUM OR PARTIAL BRAKING TO MITIGATE FORWARD COLLISION.' THIS INFORMATION IS FROM DOCUMENT DOWNLOADED FROM CORPORATE WEBSITE TITLED 2016 DURANGO OM 4TH.PDF PAGE 229 /230 DESCRIBING THE FEATURE. 3. I HAVE ATTEMPTED TO RESOLVE THIS ISSUE FOR OVER 6 WEEKS THROUGH THE CHRYSLER RESOLUTION CENTER CASE # 29403021 WORKING WITH PENNY @ 214-583-2188. SHE INFORMED ME THAT IF THE ACC SYSTEM IS WORKING THEN THE FCWS 'SHOULD' WORK BECAUSE THERE ARE NO ERROR CODES. I HAVE TAKEN THIS VEHICLE TO BOTH LITHIA DODGE IN LAS CRUCES, NM AND SUNLAND DODGE IN EL PASO TX WHERE THE VEHICLE WAS PURCHASED. SERVICE REPRESENTATIVES FROM BOTH DEALERSHIPS TEST DROVE THE VEHICLE AND ENCOUNTERED SIMILAR SITUATIONS IN TRAFFIC CONSISTING OF POTENTIAL COLLISION WITH ANOTHER VEHICLE BUT THE SYSTEM NEVER PROVIDED AUDIO/VISUAL OR LIMITED BRAKING ASSISTANCE AS ADVERTISED. HOWEVER, CHRYSLER RESOLUTION'S POSITION IS THAT IF THERE ARE NO ERROR CODES, AND THE ACC WORKS, THEN THE SYSTEM 'MUST/SHOULD' BE WORKING. THAT IS NOT THE CASE FOR FCWS. ACC DOES WORK. SINCE THEN: 1. ROAD DEMO CONDUCTED WITH VEHICLE AND SYSTEM DOESN'T WORK., 2. ORIGINAL COST OF OPTION WAS REFUNDED. 3. PREFER FAULT BE FIXED AND WILL RETURN REBATE TO DEALER 4. FILES DOCUMENT THE HISTORY OF THIS PROBLEM.
Corrective Action:
ORIGINAL ARBITRATION DATA TO NCDS: 1.DURANGO 2016 WAS PURCHASED ON 30 APRIL 2016 WITH THE FORWARD COLLISION WARNING SYSTEM (FCWS) WITH BRAKE ASSIST AS AN OPTION. THIS AND THE ADAPTIVE CRUISE CONTROL (ACC) SYSTEM WAS APP $2K AS A SAFETY OPTION. HTTP://WWW.DODGE.COM/EN/DURANGO/SAFETY_SECURITY/ . THIS WEBSITE DESCRIBES THE FEATURE. 2.ATTACHED FILE CAPTURE 6 AND 7 DESCRIBE THE FEATURE: 'FCWS PROVIDES THE DRIVER THE OPPORTUNITY TO BE NOTIFIED VIA AUDIO OR VISUAL ALERT AND IF THE SITUATION MERITS, A LEVEL OF BRAKING TO HELP SLOW THE VEHICLE AND FINALLY IF THE FCWS EVENT BEGINS BELOW 26 MPH, THE SYSTEM MAY PROVIDE MAXIMUM OR PARTIAL BRAKING TO MITIGATE FORWARD COLLISION.' THIS INFORMATION IS FROM DOCUMENT DOWNLOADED FROM CORPORATE WEBSITE TITLED 2016 DURANGO OM 4TH.PDF PAGE 229 /230 DESCRIBING THE FEATURE. 3. I HAVE ATTEMPTED TO RESOLVE THIS ISSUE FOR OVER 6 WEEKS THROUGH THE CHRYSLER RESOLUTION CENTER CASE # 29403021 WORKING WITH PENNY @ 214-583-2188. SHE INFORMED ME THAT IF THE ACC SYSTEM IS WORKING THEN THE FCWS 'SHOULD' WORK BECAUSE THERE ARE NO ERROR CODES. I HAVE TAKEN THIS VEHICLE TO BOTH LITHIA DODGE IN LAS CRUCES, NM AND SUNLAND DODGE IN EL PASO TX WHERE THE VEHICLE WAS PURCHASED. SERVICE REPRESENTATIVES FROM BOTH DEALERSHIPS TEST DROVE THE VEHICLE AND ENCOUNTERED SIMILAR SITUATIONS IN TRAFFIC CONSISTING OF POTENTIAL COLLISION WITH ANOTHER VEHICLE BUT THE SYSTEM NEVER PROVIDED AUDIO/VISUAL OR LIMITED BRAKING ASSISTANCE AS ADVERTISED. HOWEVER, CHRYSLER RESOLUTION'S POSITION IS THAT IF THERE ARE NO ERROR CODES, AND THE ACC WORKS, THEN THE SYSTEM 'MUST/SHOULD' BE WORKING. THAT IS NOT THE CASE FOR FCWS. ACC DOES WORK. SINCE THEN: 1. ROAD DEMO CONDUCTED WITH VEHICLE AND SYSTEM DOESN'T WORK., 2. ORIGINAL COST OF OPTION WAS REFUNDED. 3. PREFER FAULT BE FIXED AND WILL RETURN REBATE TO DEALER 4. FILES DOCUMENT THE HISTORY OF THIS PROBLEM.
Additional Notes:
ORIGINAL ARBITRATION DATA TO NCDS: 1.DURANGO 2016 WAS PURCHASED ON 30 APRIL 2016 WITH THE FORWARD COLLISION WARNING SYSTEM (FCWS) WITH BRAKE ASSIST AS AN OPTION. THIS AND THE ADAPTIVE CRUISE CONTROL (ACC) SYSTEM WAS APP $2K AS A SAFETY OPTION. HTTP://WWW.DODGE.COM/EN/DURANGO/SAFETY_SECURITY/ . THIS WEBSITE DESCRIBES THE FEATURE. 2.ATTACHED FILE CAPTURE 6 AND 7 DESCRIBE THE FEATURE: 'FCWS PROVIDES THE DRIVER THE OPPORTUNITY TO BE NOTIFIED VIA AUDIO OR VISUAL ALERT AND IF THE SITUATION MERITS, A LEVEL OF BRAKING TO HELP SLOW THE VEHICLE AND FINALLY IF THE FCWS EVENT BEGINS BELOW 26 MPH, THE SYSTEM MAY PROVIDE MAXIMUM OR PARTIAL BRAKING TO MITIGATE FORWARD COLLISION.' THIS INFORMATION IS FROM DOCUMENT DOWNLOADED FROM CORPORATE WEBSITE TITLED 2016 DURANGO OM 4TH.PDF PAGE 229 /230 DESCRIBING THE FEATURE. 3. I HAVE ATTEMPTED TO RESOLVE THIS ISSUE FOR OVER 6 WEEKS THROUGH THE CHRYSLER RESOLUTION CENTER CASE # 29403021 WORKING WITH PENNY @ 214-583-2188. SHE INFORMED ME THAT IF THE ACC SYSTEM IS WORKING THEN THE FCWS 'SHOULD' WORK BECAUSE THERE ARE NO ERROR CODES. I HAVE TAKEN THIS VEHICLE TO BOTH LITHIA DODGE IN LAS CRUCES, NM AND SUNLAND DODGE IN EL PASO TX WHERE THE VEHICLE WAS PURCHASED. SERVICE REPRESENTATIVES FROM BOTH DEALERSHIPS TEST DROVE THE VEHICLE AND ENCOUNTERED SIMILAR SITUATIONS IN TRAFFIC CONSISTING OF POTENTIAL COLLISION WITH ANOTHER VEHICLE BUT THE SYSTEM NEVER PROVIDED AUDIO/VISUAL OR LIMITED BRAKING ASSISTANCE AS ADVERTISED. HOWEVER, CHRYSLER RESOLUTION'S POSITION IS THAT IF THERE ARE NO ERROR CODES, AND THE ACC WORKS, THEN THE SYSTEM 'MUST/SHOULD' BE WORKING. THAT IS NOT THE CASE FOR FCWS. ACC DOES WORK. SINCE THEN: 1. ROAD DEMO CONDUCTED WITH VEHICLE AND SYSTEM DOESN'T WORK., 2. ORIGINAL COST OF OPTION WAS REFUNDED. 3. PREFER FAULT BE FIXED AND WILL RETURN REBATE TO DEALER 4. FILES DOCUMENT THE HISTORY OF THIS PROBLEM.
Mfg Campaign: 10911253
Recall Date: Oct 3, 2016
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE DRIVING 55 MPH, THE BRAKES ENGAGED WITHOUT WARNING AND ALMOST CAUSED A CRASH. THE VEHICLE FISHTAILED DOWN THE INTERSTATE AND SPUN AROUND IN THE DIRECTION OF ONCOMING TRAFFIC. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SHOULDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 2,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE DRIVING 55 MPH, THE BRAKES ENGAGED WITHOUT WARNING AND ALMOST CAUSED A CRASH. THE VEHICLE FISHTAILED DOWN THE INTERSTATE AND SPUN AROUND IN THE DIRECTION OF ONCOMING TRAFFIC. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SHOULDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 2,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE DRIVING 55 MPH, THE BRAKES ENGAGED WITHOUT WARNING AND ALMOST CAUSED A CRASH. THE VEHICLE FISHTAILED DOWN THE INTERSTATE AND SPUN AROUND IN THE DIRECTION OF ONCOMING TRAFFIC. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SHOULDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 2,000.
Mfg Campaign: 10907065
Recall Date: Sep 16, 2016
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE DRIVING 10 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED TO 35 MPH WITHOUT WARNING. IN ADDITION, THE RPMS REVVED AND THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 981. THE VIN WAS UNAVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE DRIVING 10 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED TO 35 MPH WITHOUT WARNING. IN ADDITION, THE RPMS REVVED AND THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 981. THE VIN WAS UNAVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE DRIVING 10 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED TO 35 MPH WITHOUT WARNING. IN ADDITION, THE RPMS REVVED AND THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 981. THE VIN WAS UNAVAILABLE.
Mfg Campaign: 10905984
Recall Date: Sep 13, 2016
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION:REAR
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE DRIVING 10 MPH, THERE WAS AN ABNORMAL RATTLING NOISE IN THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LOAD LEVELING SHOCKS NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE REMEDY PART WAS ON A NATIONAL BACK ORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 600. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE DRIVING 10 MPH, THERE WAS AN ABNORMAL RATTLING NOISE IN THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LOAD LEVELING SHOCKS NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE REMEDY PART WAS ON A NATIONAL BACK ORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 600. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE DRIVING 10 MPH, THERE WAS AN ABNORMAL RATTLING NOISE IN THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LOAD LEVELING SHOCKS NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE REMEDY PART WAS ON A NATIONAL BACK ORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 600. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 10903737
Recall Date: Sep 6, 2016
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
WHILE DRIVING AT CRUISING SPEED ON THE HIGHWAY, THE FRONT PASSENGER "ACTIVE HEAD RESTRAINT" DEPLOYED FOR NO REASON. NO IMPACT, NO LARGE BUMP OR POTHOLE...JUST RANDOM. IT HIT MY WIFE IN THE HEAD/NECK.
Corrective Action:
WHILE DRIVING AT CRUISING SPEED ON THE HIGHWAY, THE FRONT PASSENGER "ACTIVE HEAD RESTRAINT" DEPLOYED FOR NO REASON. NO IMPACT, NO LARGE BUMP OR POTHOLE...JUST RANDOM. IT HIT MY WIFE IN THE HEAD/NECK.
Additional Notes:
WHILE DRIVING AT CRUISING SPEED ON THE HIGHWAY, THE FRONT PASSENGER "ACTIVE HEAD RESTRAINT" DEPLOYED FOR NO REASON. NO IMPACT, NO LARGE BUMP OR POTHOLE...JUST RANDOM. IT HIT MY WIFE IN THE HEAD/NECK.
Mfg Campaign: 10903739
Recall Date: Sep 6, 2016
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE AUTOMATIC START/STOP FEATURE FAILS TO RESTART THE ENGINE AFTER FOOT IS REMOVED FROM BRAKE. THE ERROR MESSAGE APPEARS IN THE INFORMATION SYSTEM "CYCLE SHIFT TO PARK THEN RECYCLE TO DRIVE". THE D FLASHES ON THE DASHBOARD AND THE D ON THE GEAR SHIFT SELECTOR FLASHES. THIS NORMALLY HAPPENS AT A TRAFFIC LIGHT BUT MAY OCCUR DURING A SHORT STOP PRIOR TO TURNING OR MERGING ONTO A STREET. THIS CAUSES A DANGEROUS PAUSE THAT COULD RESULT IN A REAR END COLLISION BY BEING HIT FROM BEHIND. THERE IS A FUNCTION BUTTON TO DISABLE THE START/STOP FEATURE BUT THE DEFAULT POSITION ON ENGINE START IS ON.
Corrective Action:
THE AUTOMATIC START/STOP FEATURE FAILS TO RESTART THE ENGINE AFTER FOOT IS REMOVED FROM BRAKE. THE ERROR MESSAGE APPEARS IN THE INFORMATION SYSTEM "CYCLE SHIFT TO PARK THEN RECYCLE TO DRIVE". THE D FLASHES ON THE DASHBOARD AND THE D ON THE GEAR SHIFT SELECTOR FLASHES. THIS NORMALLY HAPPENS AT A TRAFFIC LIGHT BUT MAY OCCUR DURING A SHORT STOP PRIOR TO TURNING OR MERGING ONTO A STREET. THIS CAUSES A DANGEROUS PAUSE THAT COULD RESULT IN A REAR END COLLISION BY BEING HIT FROM BEHIND. THERE IS A FUNCTION BUTTON TO DISABLE THE START/STOP FEATURE BUT THE DEFAULT POSITION ON ENGINE START IS ON.
Additional Notes:
THE AUTOMATIC START/STOP FEATURE FAILS TO RESTART THE ENGINE AFTER FOOT IS REMOVED FROM BRAKE. THE ERROR MESSAGE APPEARS IN THE INFORMATION SYSTEM "CYCLE SHIFT TO PARK THEN RECYCLE TO DRIVE". THE D FLASHES ON THE DASHBOARD AND THE D ON THE GEAR SHIFT SELECTOR FLASHES. THIS NORMALLY HAPPENS AT A TRAFFIC LIGHT BUT MAY OCCUR DURING A SHORT STOP PRIOR TO TURNING OR MERGING ONTO A STREET. THIS CAUSES A DANGEROUS PAUSE THAT COULD RESULT IN A REAR END COLLISION BY BEING HIT FROM BEHIND. THERE IS A FUNCTION BUTTON TO DISABLE THE START/STOP FEATURE BUT THE DEFAULT POSITION ON ENGINE START IS ON.
Mfg Campaign: 10902022
Recall Date: Aug 28, 2016
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
COMPUTER/TRANSMISSION ISSUES. CAR BROKE DOWN AND COULD NOT PUT IN PARK BECAUSE THE COMPUTER THOUGHT MY SPEED WAS TOO HIGH EVEN THOUGH I WAS STANDING STILL. ONCE THE CAR WAS TOWED TO THE DEALER IT MOVED FORWARD WHILE IT WAS IN PARK. (VIDEO EVIDENCE) IN A PREVIOUS INCIDENT THE CAR WAS PLACED IN PARK AND NOT TURNED OFF. I EXITED THE VEHICLE WITH THE ENGINE STILL RUNNING. THE CAR IDLED FORWARD ON ITS OWN DAMAGING A GARAGE AND THE CAR ITSELF. INITIALLY, I THOUGHT THIS WAS DUE TO ME NOT PUTTING THE CAR IN PARK BUT NOW I DON'T BELIEVE THIS WAS THE CASE. I BELIEVED THE CAR TO BE IN PARK BUT THE ELECTRONIC TRANSMISSION CONTROL KEPT THE DID NOT RECOGNIZE THAT VEHICLE WAS IN PARK.
Corrective Action:
COMPUTER/TRANSMISSION ISSUES. CAR BROKE DOWN AND COULD NOT PUT IN PARK BECAUSE THE COMPUTER THOUGHT MY SPEED WAS TOO HIGH EVEN THOUGH I WAS STANDING STILL. ONCE THE CAR WAS TOWED TO THE DEALER IT MOVED FORWARD WHILE IT WAS IN PARK. (VIDEO EVIDENCE) IN A PREVIOUS INCIDENT THE CAR WAS PLACED IN PARK AND NOT TURNED OFF. I EXITED THE VEHICLE WITH THE ENGINE STILL RUNNING. THE CAR IDLED FORWARD ON ITS OWN DAMAGING A GARAGE AND THE CAR ITSELF. INITIALLY, I THOUGHT THIS WAS DUE TO ME NOT PUTTING THE CAR IN PARK BUT NOW I DON'T BELIEVE THIS WAS THE CASE. I BELIEVED THE CAR TO BE IN PARK BUT THE ELECTRONIC TRANSMISSION CONTROL KEPT THE DID NOT RECOGNIZE THAT VEHICLE WAS IN PARK.
Additional Notes:
COMPUTER/TRANSMISSION ISSUES. CAR BROKE DOWN AND COULD NOT PUT IN PARK BECAUSE THE COMPUTER THOUGHT MY SPEED WAS TOO HIGH EVEN THOUGH I WAS STANDING STILL. ONCE THE CAR WAS TOWED TO THE DEALER IT MOVED FORWARD WHILE IT WAS IN PARK. (VIDEO EVIDENCE) IN A PREVIOUS INCIDENT THE CAR WAS PLACED IN PARK AND NOT TURNED OFF. I EXITED THE VEHICLE WITH THE ENGINE STILL RUNNING. THE CAR IDLED FORWARD ON ITS OWN DAMAGING A GARAGE AND THE CAR ITSELF. INITIALLY, I THOUGHT THIS WAS DUE TO ME NOT PUTTING THE CAR IN PARK BUT NOW I DON'T BELIEVE THIS WAS THE CASE. I BELIEVED THE CAR TO BE IN PARK BUT THE ELECTRONIC TRANSMISSION CONTROL KEPT THE DID NOT RECOGNIZE THAT VEHICLE WAS IN PARK.
Mfg Campaign: 10898192
Recall Date: Aug 24, 2016
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
RENTAL CAR. CABLES FOR GPS AND PHONE WRAPPED AROUND ROTARY SHIFT CONTROL. WHEN THEY WERE MOVED WHILE AT STOP LIGHT, TRANSMISSION WENT FROM DRIVE TO REVERSE. WHEN FOOT WENT FROM BRAKE TO ACCELERATOR, CAR MOVED BACKWARDS RATHER THAN FORWARD. ROTARY CONTROL SHOULD BE HARDER TO MOVE, EVEN WHEN BRAKE IS APPLIED.
Corrective Action:
RENTAL CAR. CABLES FOR GPS AND PHONE WRAPPED AROUND ROTARY SHIFT CONTROL. WHEN THEY WERE MOVED WHILE AT STOP LIGHT, TRANSMISSION WENT FROM DRIVE TO REVERSE. WHEN FOOT WENT FROM BRAKE TO ACCELERATOR, CAR MOVED BACKWARDS RATHER THAN FORWARD. ROTARY CONTROL SHOULD BE HARDER TO MOVE, EVEN WHEN BRAKE IS APPLIED.
Additional Notes:
RENTAL CAR. CABLES FOR GPS AND PHONE WRAPPED AROUND ROTARY SHIFT CONTROL. WHEN THEY WERE MOVED WHILE AT STOP LIGHT, TRANSMISSION WENT FROM DRIVE TO REVERSE. WHEN FOOT WENT FROM BRAKE TO ACCELERATOR, CAR MOVED BACKWARDS RATHER THAN FORWARD. ROTARY CONTROL SHOULD BE HARDER TO MOVE, EVEN WHEN BRAKE IS APPLIED.
Mfg Campaign: 10896226
Recall Date: Aug 16, 2016
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V352000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE APPROXIMATE FAILURE MILEAGE WAS 58,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V352000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE APPROXIMATE FAILURE MILEAGE WAS 58,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V352000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE APPROXIMATE FAILURE MILEAGE WAS 58,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE.
Mfg Campaign: 10895405
Recall Date: Aug 12, 2016
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AFTER PURCHASE, IMMEDIATELY WE STARTED HAVING PROBLEMS WITH HEADLIGHT NOT WORKING, THEN A REAR LIGHT AND BRAKE LIGHT NOT WORKING. TOOK IN FOR RECALL ON ANOTHER PART AND THEY DISCOVERED IT WAS THE ELECTRICAL, WHILE DRIVING AND SITTING AT LIGHTS. LIGHTS ON DASH, RADIO, HEADLIGHTS, ETC, NOT WORK PROPERLY OR ALL SUDDEN DECIDE NOT TO WORK AT ALL. WE'VE TAKEN IT BACK NOW 5 TIMES. MECHANIC SAYS THE WHOLE WIRING HARNESS IS BAD AND CANNOT BE REPAIRED, BUT CONTINUES TO SAY THEY CALLED CHRYSLER FOR PARTS TO TRY TO REPAIR. WHILE MY 83 YRS OLD DAD WHO BOUGHT THE CAR, LEFT SITTING AT THE DEALER FOR 4-5 HOURS EVERY TRIP AND NO RENTAL VEHICLE AVAILABLE FROM ENTERPRISE OR HERTZ. AFTER SITTING THERE 5 HOURS TODAY, WE HAD TO LEAVE VEHICLE. THIS TIME, WE ARE READY TO CALL ATTORNEY FOR LEMON LAW IN MISSOURI.
Corrective Action:
AFTER PURCHASE, IMMEDIATELY WE STARTED HAVING PROBLEMS WITH HEADLIGHT NOT WORKING, THEN A REAR LIGHT AND BRAKE LIGHT NOT WORKING. TOOK IN FOR RECALL ON ANOTHER PART AND THEY DISCOVERED IT WAS THE ELECTRICAL, WHILE DRIVING AND SITTING AT LIGHTS. LIGHTS ON DASH, RADIO, HEADLIGHTS, ETC, NOT WORK PROPERLY OR ALL SUDDEN DECIDE NOT TO WORK AT ALL. WE'VE TAKEN IT BACK NOW 5 TIMES. MECHANIC SAYS THE WHOLE WIRING HARNESS IS BAD AND CANNOT BE REPAIRED, BUT CONTINUES TO SAY THEY CALLED CHRYSLER FOR PARTS TO TRY TO REPAIR. WHILE MY 83 YRS OLD DAD WHO BOUGHT THE CAR, LEFT SITTING AT THE DEALER FOR 4-5 HOURS EVERY TRIP AND NO RENTAL VEHICLE AVAILABLE FROM ENTERPRISE OR HERTZ. AFTER SITTING THERE 5 HOURS TODAY, WE HAD TO LEAVE VEHICLE. THIS TIME, WE ARE READY TO CALL ATTORNEY FOR LEMON LAW IN MISSOURI.
Additional Notes:
AFTER PURCHASE, IMMEDIATELY WE STARTED HAVING PROBLEMS WITH HEADLIGHT NOT WORKING, THEN A REAR LIGHT AND BRAKE LIGHT NOT WORKING. TOOK IN FOR RECALL ON ANOTHER PART AND THEY DISCOVERED IT WAS THE ELECTRICAL, WHILE DRIVING AND SITTING AT LIGHTS. LIGHTS ON DASH, RADIO, HEADLIGHTS, ETC, NOT WORK PROPERLY OR ALL SUDDEN DECIDE NOT TO WORK AT ALL. WE'VE TAKEN IT BACK NOW 5 TIMES. MECHANIC SAYS THE WHOLE WIRING HARNESS IS BAD AND CANNOT BE REPAIRED, BUT CONTINUES TO SAY THEY CALLED CHRYSLER FOR PARTS TO TRY TO REPAIR. WHILE MY 83 YRS OLD DAD WHO BOUGHT THE CAR, LEFT SITTING AT THE DEALER FOR 4-5 HOURS EVERY TRIP AND NO RENTAL VEHICLE AVAILABLE FROM ENTERPRISE OR HERTZ. AFTER SITTING THERE 5 HOURS TODAY, WE HAD TO LEAVE VEHICLE. THIS TIME, WE ARE READY TO CALL ATTORNEY FOR LEMON LAW IN MISSOURI.
Mfg Campaign: 10884582
Recall Date: Jul 13, 2016
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
AFTER PURCHASE, IMMEDIATELY WE STARTED HAVING PROBLEMS WITH HEADLIGHT NOT WORKING, THEN A REAR LIGHT AND BRAKE LIGHT NOT WORKING. TOOK IN FOR RECALL ON ANOTHER PART AND THEY DISCOVERED IT WAS THE ELECTRICAL, WHILE DRIVING AND SITTING AT LIGHTS. LIGHTS ON DASH, RADIO, HEADLIGHTS, ETC, NOT WORK PROPERLY OR ALL SUDDEN DECIDE NOT TO WORK AT ALL. WE'VE TAKEN IT BACK NOW 5 TIMES. MECHANIC SAYS THE WHOLE WIRING HARNESS IS BAD AND CANNOT BE REPAIRED, BUT CONTINUES TO SAY THEY CALLED CHRYSLER FOR PARTS TO TRY TO REPAIR. WHILE MY 83 YRS OLD DAD WHO BOUGHT THE CAR, LEFT SITTING AT THE DEALER FOR 4-5 HOURS EVERY TRIP AND NO RENTAL VEHICLE AVAILABLE FROM ENTERPRISE OR HERTZ. AFTER SITTING THERE 5 HOURS TODAY, WE HAD TO LEAVE VEHICLE. THIS TIME, WE ARE READY TO CALL ATTORNEY FOR LEMON LAW IN MISSOURI.
Corrective Action:
AFTER PURCHASE, IMMEDIATELY WE STARTED HAVING PROBLEMS WITH HEADLIGHT NOT WORKING, THEN A REAR LIGHT AND BRAKE LIGHT NOT WORKING. TOOK IN FOR RECALL ON ANOTHER PART AND THEY DISCOVERED IT WAS THE ELECTRICAL, WHILE DRIVING AND SITTING AT LIGHTS. LIGHTS ON DASH, RADIO, HEADLIGHTS, ETC, NOT WORK PROPERLY OR ALL SUDDEN DECIDE NOT TO WORK AT ALL. WE'VE TAKEN IT BACK NOW 5 TIMES. MECHANIC SAYS THE WHOLE WIRING HARNESS IS BAD AND CANNOT BE REPAIRED, BUT CONTINUES TO SAY THEY CALLED CHRYSLER FOR PARTS TO TRY TO REPAIR. WHILE MY 83 YRS OLD DAD WHO BOUGHT THE CAR, LEFT SITTING AT THE DEALER FOR 4-5 HOURS EVERY TRIP AND NO RENTAL VEHICLE AVAILABLE FROM ENTERPRISE OR HERTZ. AFTER SITTING THERE 5 HOURS TODAY, WE HAD TO LEAVE VEHICLE. THIS TIME, WE ARE READY TO CALL ATTORNEY FOR LEMON LAW IN MISSOURI.
Additional Notes:
AFTER PURCHASE, IMMEDIATELY WE STARTED HAVING PROBLEMS WITH HEADLIGHT NOT WORKING, THEN A REAR LIGHT AND BRAKE LIGHT NOT WORKING. TOOK IN FOR RECALL ON ANOTHER PART AND THEY DISCOVERED IT WAS THE ELECTRICAL, WHILE DRIVING AND SITTING AT LIGHTS. LIGHTS ON DASH, RADIO, HEADLIGHTS, ETC, NOT WORK PROPERLY OR ALL SUDDEN DECIDE NOT TO WORK AT ALL. WE'VE TAKEN IT BACK NOW 5 TIMES. MECHANIC SAYS THE WHOLE WIRING HARNESS IS BAD AND CANNOT BE REPAIRED, BUT CONTINUES TO SAY THEY CALLED CHRYSLER FOR PARTS TO TRY TO REPAIR. WHILE MY 83 YRS OLD DAD WHO BOUGHT THE CAR, LEFT SITTING AT THE DEALER FOR 4-5 HOURS EVERY TRIP AND NO RENTAL VEHICLE AVAILABLE FROM ENTERPRISE OR HERTZ. AFTER SITTING THERE 5 HOURS TODAY, WE HAD TO LEAVE VEHICLE. THIS TIME, WE ARE READY TO CALL ATTORNEY FOR LEMON LAW IN MISSOURI.
Mfg Campaign: 10884582
Recall Date: Jul 13, 2016
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
AFTER PURCHASE, IMMEDIATELY WE STARTED HAVING PROBLEMS WITH HEADLIGHT NOT WORKING, THEN A REAR LIGHT AND BRAKE LIGHT NOT WORKING. TOOK IN FOR RECALL ON ANOTHER PART AND THEY DISCOVERED IT WAS THE ELECTRICAL, WHILE DRIVING AND SITTING AT LIGHTS. LIGHTS ON DASH, RADIO, HEADLIGHTS, ETC, NOT WORK PROPERLY OR ALL SUDDEN DECIDE NOT TO WORK AT ALL. WE'VE TAKEN IT BACK NOW 5 TIMES. MECHANIC SAYS THE WHOLE WIRING HARNESS IS BAD AND CANNOT BE REPAIRED, BUT CONTINUES TO SAY THEY CALLED CHRYSLER FOR PARTS TO TRY TO REPAIR. WHILE MY 83 YRS OLD DAD WHO BOUGHT THE CAR, LEFT SITTING AT THE DEALER FOR 4-5 HOURS EVERY TRIP AND NO RENTAL VEHICLE AVAILABLE FROM ENTERPRISE OR HERTZ. AFTER SITTING THERE 5 HOURS TODAY, WE HAD TO LEAVE VEHICLE. THIS TIME, WE ARE READY TO CALL ATTORNEY FOR LEMON LAW IN MISSOURI.
Corrective Action:
AFTER PURCHASE, IMMEDIATELY WE STARTED HAVING PROBLEMS WITH HEADLIGHT NOT WORKING, THEN A REAR LIGHT AND BRAKE LIGHT NOT WORKING. TOOK IN FOR RECALL ON ANOTHER PART AND THEY DISCOVERED IT WAS THE ELECTRICAL, WHILE DRIVING AND SITTING AT LIGHTS. LIGHTS ON DASH, RADIO, HEADLIGHTS, ETC, NOT WORK PROPERLY OR ALL SUDDEN DECIDE NOT TO WORK AT ALL. WE'VE TAKEN IT BACK NOW 5 TIMES. MECHANIC SAYS THE WHOLE WIRING HARNESS IS BAD AND CANNOT BE REPAIRED, BUT CONTINUES TO SAY THEY CALLED CHRYSLER FOR PARTS TO TRY TO REPAIR. WHILE MY 83 YRS OLD DAD WHO BOUGHT THE CAR, LEFT SITTING AT THE DEALER FOR 4-5 HOURS EVERY TRIP AND NO RENTAL VEHICLE AVAILABLE FROM ENTERPRISE OR HERTZ. AFTER SITTING THERE 5 HOURS TODAY, WE HAD TO LEAVE VEHICLE. THIS TIME, WE ARE READY TO CALL ATTORNEY FOR LEMON LAW IN MISSOURI.
Additional Notes:
AFTER PURCHASE, IMMEDIATELY WE STARTED HAVING PROBLEMS WITH HEADLIGHT NOT WORKING, THEN A REAR LIGHT AND BRAKE LIGHT NOT WORKING. TOOK IN FOR RECALL ON ANOTHER PART AND THEY DISCOVERED IT WAS THE ELECTRICAL, WHILE DRIVING AND SITTING AT LIGHTS. LIGHTS ON DASH, RADIO, HEADLIGHTS, ETC, NOT WORK PROPERLY OR ALL SUDDEN DECIDE NOT TO WORK AT ALL. WE'VE TAKEN IT BACK NOW 5 TIMES. MECHANIC SAYS THE WHOLE WIRING HARNESS IS BAD AND CANNOT BE REPAIRED, BUT CONTINUES TO SAY THEY CALLED CHRYSLER FOR PARTS TO TRY TO REPAIR. WHILE MY 83 YRS OLD DAD WHO BOUGHT THE CAR, LEFT SITTING AT THE DEALER FOR 4-5 HOURS EVERY TRIP AND NO RENTAL VEHICLE AVAILABLE FROM ENTERPRISE OR HERTZ. AFTER SITTING THERE 5 HOURS TODAY, WE HAD TO LEAVE VEHICLE. THIS TIME, WE ARE READY TO CALL ATTORNEY FOR LEMON LAW IN MISSOURI.
Mfg Campaign: 10884582
Recall Date: Jul 13, 2016
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE DRIVING 55 MPH, THE CONTACT NOTICED THAT THE DRIVER SIDE DOOR WAS AJAR. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE DRIVING 55 MPH, THE CONTACT NOTICED THAT THE DRIVER SIDE DOOR WAS AJAR. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE DRIVING 55 MPH, THE CONTACT NOTICED THAT THE DRIVER SIDE DOOR WAS AJAR. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12.
Mfg Campaign: 10849836
Recall Date: Mar 15, 2016
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