Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Durango and Jeep Grand Cherokee vehicles manufactured February 10, 2016, to April 28, 2016 and equipped with a 3.6L engine built at the Saltillo engine plant. During the assembly of the engine, the fuel rail crossover tube may have been damaged, which, over time, may result in a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S85
Recall Date: Nov 10, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S16
Recall Date: Mar 23, 2016
Consumer Complaints
218 ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE DECELERATING, AT APPROXIMATELY 25 MPH, EXPERIENCED A SEVERE BUMP DURING DOWNSHIFT CAUSING DRIVER TO LOSE TEMPORARY FOOT TO BRAKE PEDAL CONTACT. OCCURRED IN TRAFFIC APPROACHING TRAFFIC LIGHT. MADE DEALER SERVICE DEPARTMENT AWARE OF CONDITION. WHILE ROAD TESTING WITH ADVISOR, I WAS TOLD CONDITION NORMAL TO VEHICLE. ATTEMPTED REPAIR WAS RE FLASH OF TRANSMISSION CONTROL MODULE. SLIGHT IMPROVEMENT WAS SHORT LIVED, NOW WORSE THAN PRIOR TO RE FLASH.
Corrective Action:
WHILE DECELERATING, AT APPROXIMATELY 25 MPH, EXPERIENCED A SEVERE BUMP DURING DOWNSHIFT CAUSING DRIVER TO LOSE TEMPORARY FOOT TO BRAKE PEDAL CONTACT. OCCURRED IN TRAFFIC APPROACHING TRAFFIC LIGHT. MADE DEALER SERVICE DEPARTMENT AWARE OF CONDITION. WHILE ROAD TESTING WITH ADVISOR, I WAS TOLD CONDITION NORMAL TO VEHICLE. ATTEMPTED REPAIR WAS RE FLASH OF TRANSMISSION CONTROL MODULE. SLIGHT IMPROVEMENT WAS SHORT LIVED, NOW WORSE THAN PRIOR TO RE FLASH.
Additional Notes:
WHILE DECELERATING, AT APPROXIMATELY 25 MPH, EXPERIENCED A SEVERE BUMP DURING DOWNSHIFT CAUSING DRIVER TO LOSE TEMPORARY FOOT TO BRAKE PEDAL CONTACT. OCCURRED IN TRAFFIC APPROACHING TRAFFIC LIGHT. MADE DEALER SERVICE DEPARTMENT AWARE OF CONDITION. WHILE ROAD TESTING WITH ADVISOR, I WAS TOLD CONDITION NORMAL TO VEHICLE. ATTEMPTED REPAIR WAS RE FLASH OF TRANSMISSION CONTROL MODULE. SLIGHT IMPROVEMENT WAS SHORT LIVED, NOW WORSE THAN PRIOR TO RE FLASH.
Mfg Campaign: 11085083
Recall Date: Apr 14, 2018
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
VISIBLE MOISTURE AND CONDENSATION INSIDE OF CENTER RACETRACK TAIL LIGHT ASSEMBLY HAS CAUSED LED TAIL LIGHTS TO FLICKER (SHORTING OUT). THIS IS A SAFETY ISSUE AS THE LED TAIL LIGHTS ARE NECESSARY IN ORDER TO SEE THE REAR OF THE VEHICLE AT NIGHTTIME OR DARK DAYS.
Corrective Action:
VISIBLE MOISTURE AND CONDENSATION INSIDE OF CENTER RACETRACK TAIL LIGHT ASSEMBLY HAS CAUSED LED TAIL LIGHTS TO FLICKER (SHORTING OUT). THIS IS A SAFETY ISSUE AS THE LED TAIL LIGHTS ARE NECESSARY IN ORDER TO SEE THE REAR OF THE VEHICLE AT NIGHTTIME OR DARK DAYS.
Additional Notes:
VISIBLE MOISTURE AND CONDENSATION INSIDE OF CENTER RACETRACK TAIL LIGHT ASSEMBLY HAS CAUSED LED TAIL LIGHTS TO FLICKER (SHORTING OUT). THIS IS A SAFETY ISSUE AS THE LED TAIL LIGHTS ARE NECESSARY IN ORDER TO SEE THE REAR OF THE VEHICLE AT NIGHTTIME OR DARK DAYS.
Mfg Campaign: 11084900
Recall Date: Apr 13, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE DRIVING THE VEHICLE A MESSAGE CAME UP ON THE CLUSTER "START/STOP SYSTEM DISABLED. SERVICE START/STOP SYSTEM". SHORTLY AFTER THERE WAS ANOTHER MESSAGE "LOW BATTERY MODE. SOME SYSTEMS FUNCTION REDUCED". I LOOKED AT THE SYSTEM HEALTH STATUS AND THE BATTERY VOLTAGE WAS AT 11.2 VOLTS. WHILE DRIVING THE VOLTAGE CONTINUED TO DROP. I CALLED THE DEALER AND THEY ASKED ME TO BRING THE VEHICLE IN TO CHECK DIAGNOSTICS. WHILE DRIVING TO THE DEALER THE VOLTAGE CONTINUED TO DROP AND THE RADIO TURNED OFF AND WOULD NOT TURN BACK ON. WHEN I ARRIVED AT THE DEALERSHIP THE VOLTAGE WAS AT ~10.1 VOLTS. WHEN I PULLED THE VEHICLE INTO THE DEALERSHIP SERVICE BAY THE SERVICE WRITER CAME OVER AND WE AGREED TO NOT SHUT OFF THE VEHICLE AS WE WEREN'T SURE WHETHER IT WOULD RESTART GIVEN THE BATTERY VOLTAGE. AS THE VEHICLE IDLED IN THE SERVICE BAY THE VOLTAGE CONTINUED TO DROP AND THE VOLTAGE WAS JUST OVER 9 VOLTS WHEN I GOT OUT OF THE VEHICLE. THE VEHICLE WAS RUNNING AND WAS IN PARK. PARKING BRAKE WAS NOT ENGAGED. A DEALERSHIP EMPLOYEE GOT INTO THE VEHICLE AND WAS GOING TO MOVE IT BUT THE SERVICE WRITER ASKED HIM TO LEAVE IT WHERE IT WAS UNTIL THEY DETERMINED WHICH TECHNICIAN IT WOULD BE ASSIGNED TO. THE DEALERSHIP EMPLOYEE TOLD ME THAT HE DID NOT MOVE THE VEHICLE AND DID NOT TAKE IT OUT OF PARK. I WENT INTO THE WAITING ROOM INSIDE THE DEALERSHIP AND A FEW MINUTES LATER THE SERVICE MANAGER CAME OUT TO TELL ME THAT THERE WAS AN ISSUE WITH MY VEHICLE AND THAT IT DROVE INTO A WALL IN THE SERVICE BAY WITH NO ONE IN THE VEHICLE. WHEN I WENT OUT INTO THE BAY THE RH FRONT WHEEL HAD CLIMBED A CURB AND THE VEHICLE HAD HIT A WALL. FCA SPECIAL INVESTIGATION TEAM REVIEWED VEHICLE AND DETERMINED THAT THERE WAS NO MECHANICAL ISSUE WHICH WOULD CAUSE THE VEHICLE TO MOVE ON ITS OWN. NO EXPLANATION WAS FOUND FOR LOW VOLTAGE CONDITION. DEALERSHIP HAS VIDEO OF INCIDENT.
Corrective Action:
WHILE DRIVING THE VEHICLE A MESSAGE CAME UP ON THE CLUSTER "START/STOP SYSTEM DISABLED. SERVICE START/STOP SYSTEM". SHORTLY AFTER THERE WAS ANOTHER MESSAGE "LOW BATTERY MODE. SOME SYSTEMS FUNCTION REDUCED". I LOOKED AT THE SYSTEM HEALTH STATUS AND THE BATTERY VOLTAGE WAS AT 11.2 VOLTS. WHILE DRIVING THE VOLTAGE CONTINUED TO DROP. I CALLED THE DEALER AND THEY ASKED ME TO BRING THE VEHICLE IN TO CHECK DIAGNOSTICS. WHILE DRIVING TO THE DEALER THE VOLTAGE CONTINUED TO DROP AND THE RADIO TURNED OFF AND WOULD NOT TURN BACK ON. WHEN I ARRIVED AT THE DEALERSHIP THE VOLTAGE WAS AT ~10.1 VOLTS. WHEN I PULLED THE VEHICLE INTO THE DEALERSHIP SERVICE BAY THE SERVICE WRITER CAME OVER AND WE AGREED TO NOT SHUT OFF THE VEHICLE AS WE WEREN'T SURE WHETHER IT WOULD RESTART GIVEN THE BATTERY VOLTAGE. AS THE VEHICLE IDLED IN THE SERVICE BAY THE VOLTAGE CONTINUED TO DROP AND THE VOLTAGE WAS JUST OVER 9 VOLTS WHEN I GOT OUT OF THE VEHICLE. THE VEHICLE WAS RUNNING AND WAS IN PARK. PARKING BRAKE WAS NOT ENGAGED. A DEALERSHIP EMPLOYEE GOT INTO THE VEHICLE AND WAS GOING TO MOVE IT BUT THE SERVICE WRITER ASKED HIM TO LEAVE IT WHERE IT WAS UNTIL THEY DETERMINED WHICH TECHNICIAN IT WOULD BE ASSIGNED TO. THE DEALERSHIP EMPLOYEE TOLD ME THAT HE DID NOT MOVE THE VEHICLE AND DID NOT TAKE IT OUT OF PARK. I WENT INTO THE WAITING ROOM INSIDE THE DEALERSHIP AND A FEW MINUTES LATER THE SERVICE MANAGER CAME OUT TO TELL ME THAT THERE WAS AN ISSUE WITH MY VEHICLE AND THAT IT DROVE INTO A WALL IN THE SERVICE BAY WITH NO ONE IN THE VEHICLE. WHEN I WENT OUT INTO THE BAY THE RH FRONT WHEEL HAD CLIMBED A CURB AND THE VEHICLE HAD HIT A WALL. FCA SPECIAL INVESTIGATION TEAM REVIEWED VEHICLE AND DETERMINED THAT THERE WAS NO MECHANICAL ISSUE WHICH WOULD CAUSE THE VEHICLE TO MOVE ON ITS OWN. NO EXPLANATION WAS FOUND FOR LOW VOLTAGE CONDITION. DEALERSHIP HAS VIDEO OF INCIDENT.
Additional Notes:
WHILE DRIVING THE VEHICLE A MESSAGE CAME UP ON THE CLUSTER "START/STOP SYSTEM DISABLED. SERVICE START/STOP SYSTEM". SHORTLY AFTER THERE WAS ANOTHER MESSAGE "LOW BATTERY MODE. SOME SYSTEMS FUNCTION REDUCED". I LOOKED AT THE SYSTEM HEALTH STATUS AND THE BATTERY VOLTAGE WAS AT 11.2 VOLTS. WHILE DRIVING THE VOLTAGE CONTINUED TO DROP. I CALLED THE DEALER AND THEY ASKED ME TO BRING THE VEHICLE IN TO CHECK DIAGNOSTICS. WHILE DRIVING TO THE DEALER THE VOLTAGE CONTINUED TO DROP AND THE RADIO TURNED OFF AND WOULD NOT TURN BACK ON. WHEN I ARRIVED AT THE DEALERSHIP THE VOLTAGE WAS AT ~10.1 VOLTS. WHEN I PULLED THE VEHICLE INTO THE DEALERSHIP SERVICE BAY THE SERVICE WRITER CAME OVER AND WE AGREED TO NOT SHUT OFF THE VEHICLE AS WE WEREN'T SURE WHETHER IT WOULD RESTART GIVEN THE BATTERY VOLTAGE. AS THE VEHICLE IDLED IN THE SERVICE BAY THE VOLTAGE CONTINUED TO DROP AND THE VOLTAGE WAS JUST OVER 9 VOLTS WHEN I GOT OUT OF THE VEHICLE. THE VEHICLE WAS RUNNING AND WAS IN PARK. PARKING BRAKE WAS NOT ENGAGED. A DEALERSHIP EMPLOYEE GOT INTO THE VEHICLE AND WAS GOING TO MOVE IT BUT THE SERVICE WRITER ASKED HIM TO LEAVE IT WHERE IT WAS UNTIL THEY DETERMINED WHICH TECHNICIAN IT WOULD BE ASSIGNED TO. THE DEALERSHIP EMPLOYEE TOLD ME THAT HE DID NOT MOVE THE VEHICLE AND DID NOT TAKE IT OUT OF PARK. I WENT INTO THE WAITING ROOM INSIDE THE DEALERSHIP AND A FEW MINUTES LATER THE SERVICE MANAGER CAME OUT TO TELL ME THAT THERE WAS AN ISSUE WITH MY VEHICLE AND THAT IT DROVE INTO A WALL IN THE SERVICE BAY WITH NO ONE IN THE VEHICLE. WHEN I WENT OUT INTO THE BAY THE RH FRONT WHEEL HAD CLIMBED A CURB AND THE VEHICLE HAD HIT A WALL. FCA SPECIAL INVESTIGATION TEAM REVIEWED VEHICLE AND DETERMINED THAT THERE WAS NO MECHANICAL ISSUE WHICH WOULD CAUSE THE VEHICLE TO MOVE ON ITS OWN. NO EXPLANATION WAS FOUND FOR LOW VOLTAGE CONDITION. DEALERSHIP HAS VIDEO OF INCIDENT.
Mfg Campaign: 11084704
Recall Date: Apr 12, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
NOTICED WATER IN BOTH SIDES OF TAILLIGHT LENS OF TAILGATE. HAD TRUCK IN FOR OIL CHANGE AT DEALER AND SHOWED SVC MANAGER WATER. REPAIR TECH FOUND "STRESS CRACK" IN TAILLIGHT ASSEMBLY ALLLOWING WATER TO INFILTRATE TAILLLIGHT LENS. SVC MANAGER SAID "STRESS CRACK" COULD BE CAUSED BY CLOSING TAILGATE. THERE IS NO INDICATION OF PHYSICAL DAMAGE, IE.,AS IN TAILGATE BEING HIT OR IN AN ACCIDENT.
Corrective Action:
NOTICED WATER IN BOTH SIDES OF TAILLIGHT LENS OF TAILGATE. HAD TRUCK IN FOR OIL CHANGE AT DEALER AND SHOWED SVC MANAGER WATER. REPAIR TECH FOUND "STRESS CRACK" IN TAILLIGHT ASSEMBLY ALLLOWING WATER TO INFILTRATE TAILLLIGHT LENS. SVC MANAGER SAID "STRESS CRACK" COULD BE CAUSED BY CLOSING TAILGATE. THERE IS NO INDICATION OF PHYSICAL DAMAGE, IE.,AS IN TAILGATE BEING HIT OR IN AN ACCIDENT.
Additional Notes:
NOTICED WATER IN BOTH SIDES OF TAILLIGHT LENS OF TAILGATE. HAD TRUCK IN FOR OIL CHANGE AT DEALER AND SHOWED SVC MANAGER WATER. REPAIR TECH FOUND "STRESS CRACK" IN TAILLIGHT ASSEMBLY ALLLOWING WATER TO INFILTRATE TAILLLIGHT LENS. SVC MANAGER SAID "STRESS CRACK" COULD BE CAUSED BY CLOSING TAILGATE. THERE IS NO INDICATION OF PHYSICAL DAMAGE, IE.,AS IN TAILGATE BEING HIT OR IN AN ACCIDENT.
Mfg Campaign: 11083370
Recall Date: Apr 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
NOTICED WATER IN BOTH SIDES OF TAILLIGHT LENS OF TAILGATE. HAD TRUCK IN FOR OIL CHANGE AT DEALER AND SHOWED SVC MANAGER WATER. REPAIR TECH FOUND "STRESS CRACK" IN TAILLIGHT ASSEMBLY ALLLOWING WATER TO INFILTRATE TAILLLIGHT LENS. SVC MANAGER SAID "STRESS CRACK" COULD BE CAUSED BY CLOSING TAILGATE. THERE IS NO INDICATION OF PHYSICAL DAMAGE, IE.,AS IN TAILGATE BEING HIT OR IN AN ACCIDENT.
Corrective Action:
NOTICED WATER IN BOTH SIDES OF TAILLIGHT LENS OF TAILGATE. HAD TRUCK IN FOR OIL CHANGE AT DEALER AND SHOWED SVC MANAGER WATER. REPAIR TECH FOUND "STRESS CRACK" IN TAILLIGHT ASSEMBLY ALLLOWING WATER TO INFILTRATE TAILLLIGHT LENS. SVC MANAGER SAID "STRESS CRACK" COULD BE CAUSED BY CLOSING TAILGATE. THERE IS NO INDICATION OF PHYSICAL DAMAGE, IE.,AS IN TAILGATE BEING HIT OR IN AN ACCIDENT.
Additional Notes:
NOTICED WATER IN BOTH SIDES OF TAILLIGHT LENS OF TAILGATE. HAD TRUCK IN FOR OIL CHANGE AT DEALER AND SHOWED SVC MANAGER WATER. REPAIR TECH FOUND "STRESS CRACK" IN TAILLIGHT ASSEMBLY ALLLOWING WATER TO INFILTRATE TAILLLIGHT LENS. SVC MANAGER SAID "STRESS CRACK" COULD BE CAUSED BY CLOSING TAILGATE. THERE IS NO INDICATION OF PHYSICAL DAMAGE, IE.,AS IN TAILGATE BEING HIT OR IN AN ACCIDENT.
Mfg Campaign: 11083370
Recall Date: Apr 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS STOPPED AT A STOP SIGN AND PUT VEHICLE IN PARK AND EXITED THE VEHICLE AND IT STARTED ROLLED BACKWARDS AND KNOCKED ME DOWN AND ROLLED OVER ME AND CAUSED A BROKEN ARM, 3 BROKEN RIBS AND A BAD BRUISE THAT NEEDED SURGERY AFTER IT DIDN'T DISSOLVE LIKE IT'S SUPPOSE TO.
Corrective Action:
I WAS STOPPED AT A STOP SIGN AND PUT VEHICLE IN PARK AND EXITED THE VEHICLE AND IT STARTED ROLLED BACKWARDS AND KNOCKED ME DOWN AND ROLLED OVER ME AND CAUSED A BROKEN ARM, 3 BROKEN RIBS AND A BAD BRUISE THAT NEEDED SURGERY AFTER IT DIDN'T DISSOLVE LIKE IT'S SUPPOSE TO.
Additional Notes:
I WAS STOPPED AT A STOP SIGN AND PUT VEHICLE IN PARK AND EXITED THE VEHICLE AND IT STARTED ROLLED BACKWARDS AND KNOCKED ME DOWN AND ROLLED OVER ME AND CAUSED A BROKEN ARM, 3 BROKEN RIBS AND A BAD BRUISE THAT NEEDED SURGERY AFTER IT DIDN'T DISSOLVE LIKE IT'S SUPPOSE TO.
Mfg Campaign: 11081984
Recall Date: Mar 29, 2018
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
WATER IS POOLING INTO THE TAIL LIGHTS. THE "RACETRACK " SECTION OF THE TAIL LIGHT IS NOW FLICKERING AND STAYING OFF. THE REPLACEMENT IS OVER $1000. THE "RACETRACK" TAIL LIGHT HAS TO BE REPLACED WHICH INCLUDES BACK UP CAMERA. YOU SHOULD BE ABLE TO PURCHASE THOSE COMPONENTS SEPARATELY. I SPENT A LOT OF MONEY FOR A VEHICLE THAT I BELIEVED WOULD BE DEPENDABLE AND NOT GIVE ME SUCH BIZARRE ISSUES. I DON'T KNOW IF THE WATER GETS IN WHILE RIDING DOWN THE ROAD OR WHILE STATIONARY
Corrective Action:
WATER IS POOLING INTO THE TAIL LIGHTS. THE "RACETRACK " SECTION OF THE TAIL LIGHT IS NOW FLICKERING AND STAYING OFF. THE REPLACEMENT IS OVER $1000. THE "RACETRACK" TAIL LIGHT HAS TO BE REPLACED WHICH INCLUDES BACK UP CAMERA. YOU SHOULD BE ABLE TO PURCHASE THOSE COMPONENTS SEPARATELY. I SPENT A LOT OF MONEY FOR A VEHICLE THAT I BELIEVED WOULD BE DEPENDABLE AND NOT GIVE ME SUCH BIZARRE ISSUES. I DON'T KNOW IF THE WATER GETS IN WHILE RIDING DOWN THE ROAD OR WHILE STATIONARY
Additional Notes:
WATER IS POOLING INTO THE TAIL LIGHTS. THE "RACETRACK " SECTION OF THE TAIL LIGHT IS NOW FLICKERING AND STAYING OFF. THE REPLACEMENT IS OVER $1000. THE "RACETRACK" TAIL LIGHT HAS TO BE REPLACED WHICH INCLUDES BACK UP CAMERA. YOU SHOULD BE ABLE TO PURCHASE THOSE COMPONENTS SEPARATELY. I SPENT A LOT OF MONEY FOR A VEHICLE THAT I BELIEVED WOULD BE DEPENDABLE AND NOT GIVE ME SUCH BIZARRE ISSUES. I DON'T KNOW IF THE WATER GETS IN WHILE RIDING DOWN THE ROAD OR WHILE STATIONARY
Mfg Campaign: 11081163
Recall Date: Mar 25, 2018
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
WATER POOLING INSIDE OF CENTER RACETRACK TAIL LIGHT ASSEMBLY HAS CAUSED LED LIGHTS TO SHORT OUT.
Corrective Action:
WATER POOLING INSIDE OF CENTER RACETRACK TAIL LIGHT ASSEMBLY HAS CAUSED LED LIGHTS TO SHORT OUT.
Additional Notes:
WATER POOLING INSIDE OF CENTER RACETRACK TAIL LIGHT ASSEMBLY HAS CAUSED LED LIGHTS TO SHORT OUT.
Mfg Campaign: 11080854
Recall Date: Mar 22, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON 2/10/18 I PARKED MY CAR ON A HILL ALONG A CURBED SIDEWALK I PUT THE CAR IN PARK AND SHUT IT OFF AND EXITED AND LOCKED THE DOORS. I WALKED TO A RESTAURANT AROUND THE CORNER FOR TAKE OUT WHEN I RETURNED 5 MINUTES LATER AND MY VEHICLE HAD ROLLED BACK ABOUT TEN FEET INTO ANOTHER VEHICLE THAT WAS PARKED ON THE STREET CAUSING DAMAGE TO THE REAR OF MY VEHICLE. I HAD TO PRIOR EVENTS IN MY DRIVEWAY WHERE AFTER I PARKED MY CAR IN MY DRIVEWAY AND IN THE MORNING I FOUND THE CAR BACKED ED OUT INTO THE ROAD WAY.
Corrective Action:
ON 2/10/18 I PARKED MY CAR ON A HILL ALONG A CURBED SIDEWALK I PUT THE CAR IN PARK AND SHUT IT OFF AND EXITED AND LOCKED THE DOORS. I WALKED TO A RESTAURANT AROUND THE CORNER FOR TAKE OUT WHEN I RETURNED 5 MINUTES LATER AND MY VEHICLE HAD ROLLED BACK ABOUT TEN FEET INTO ANOTHER VEHICLE THAT WAS PARKED ON THE STREET CAUSING DAMAGE TO THE REAR OF MY VEHICLE. I HAD TO PRIOR EVENTS IN MY DRIVEWAY WHERE AFTER I PARKED MY CAR IN MY DRIVEWAY AND IN THE MORNING I FOUND THE CAR BACKED ED OUT INTO THE ROAD WAY.
Additional Notes:
ON 2/10/18 I PARKED MY CAR ON A HILL ALONG A CURBED SIDEWALK I PUT THE CAR IN PARK AND SHUT IT OFF AND EXITED AND LOCKED THE DOORS. I WALKED TO A RESTAURANT AROUND THE CORNER FOR TAKE OUT WHEN I RETURNED 5 MINUTES LATER AND MY VEHICLE HAD ROLLED BACK ABOUT TEN FEET INTO ANOTHER VEHICLE THAT WAS PARKED ON THE STREET CAUSING DAMAGE TO THE REAR OF MY VEHICLE. I HAD TO PRIOR EVENTS IN MY DRIVEWAY WHERE AFTER I PARKED MY CAR IN MY DRIVEWAY AND IN THE MORNING I FOUND THE CAR BACKED ED OUT INTO THE ROAD WAY.
Mfg Campaign: 11076570
Recall Date: Mar 6, 2018
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
WATER CONTINUES TO ENTER THE REAR RACE TRACK TAIL LIGHT AND IS NOT COVERED UNDER WARRANTY. ONCE THE WATER FILLS THE LIGHT THE LED GOES OUT AND MUST BE REPLACED FOR SAFETY (HAS NOT GONE OUT ON MINE YET). MY LIGHTS ARE SEALED AND THERE IS NO DAMAGE TO THEM YET THERE IS WATER ENTERING THE INSIDE OF THE LIGHTS. I AM UNABLE TO SEE IF THE WATER ENTERS THE LIGHTS DURING MOTION OR WHEN STATIONARY.
Corrective Action:
WATER CONTINUES TO ENTER THE REAR RACE TRACK TAIL LIGHT AND IS NOT COVERED UNDER WARRANTY. ONCE THE WATER FILLS THE LIGHT THE LED GOES OUT AND MUST BE REPLACED FOR SAFETY (HAS NOT GONE OUT ON MINE YET). MY LIGHTS ARE SEALED AND THERE IS NO DAMAGE TO THEM YET THERE IS WATER ENTERING THE INSIDE OF THE LIGHTS. I AM UNABLE TO SEE IF THE WATER ENTERS THE LIGHTS DURING MOTION OR WHEN STATIONARY.
Additional Notes:
WATER CONTINUES TO ENTER THE REAR RACE TRACK TAIL LIGHT AND IS NOT COVERED UNDER WARRANTY. ONCE THE WATER FILLS THE LIGHT THE LED GOES OUT AND MUST BE REPLACED FOR SAFETY (HAS NOT GONE OUT ON MINE YET). MY LIGHTS ARE SEALED AND THERE IS NO DAMAGE TO THEM YET THERE IS WATER ENTERING THE INSIDE OF THE LIGHTS. I AM UNABLE TO SEE IF THE WATER ENTERS THE LIGHTS DURING MOTION OR WHEN STATIONARY.
Mfg Campaign: 11071989
Recall Date: Feb 9, 2018
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
REAR HATCH TAIL/BACKUP LIGHT ASSY FULL OF WATER AND CRACKED
Corrective Action:
REAR HATCH TAIL/BACKUP LIGHT ASSY FULL OF WATER AND CRACKED
Additional Notes:
REAR HATCH TAIL/BACKUP LIGHT ASSY FULL OF WATER AND CRACKED
Mfg Campaign: 11065990
Recall Date: Jan 31, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE FIRST TIME I HAD AN ISSUE WITH MY CAR, MY HUSBAND AND I WERE DRIVING ON THE NJ TURNPIKE IN THE LEFT LANE, WITH CARS COMING UP BEHIND US OVER 85 MPH, AND THE CAR STOPPED ACCELERATING AND WE HAD TO PULL OVER AND THE CAR DIED. AFTER AN AWFUL MESS DODGE TOOK IT IN FOR REPAIRS ON THE RADIO AND ELECTRICAL ISSUES. THEY CALLED ME TO PICK IT UP AND AS I DROVE IT OUT OF THE DEALERSHIP THE SAME ISSUE WAS HAPPENING AND THE CAR ALMOST DIED AGAIN. NOW MY CAR SCREEN AND RADIO WILL NOT SHUT OFF EVEN WHEN THE CAR IS OFF. DODGE CAN'T SUPPLY ME WITH A RENTAL, AND MY HUSBAND IS IN THE MILITARY AND I AM PREGNANT. THEY WERE USELESS ON THE PHONE AND I AM TERRIFIED TO DRIVE IN MY VEHICLE!!
Corrective Action:
THE FIRST TIME I HAD AN ISSUE WITH MY CAR, MY HUSBAND AND I WERE DRIVING ON THE NJ TURNPIKE IN THE LEFT LANE, WITH CARS COMING UP BEHIND US OVER 85 MPH, AND THE CAR STOPPED ACCELERATING AND WE HAD TO PULL OVER AND THE CAR DIED. AFTER AN AWFUL MESS DODGE TOOK IT IN FOR REPAIRS ON THE RADIO AND ELECTRICAL ISSUES. THEY CALLED ME TO PICK IT UP AND AS I DROVE IT OUT OF THE DEALERSHIP THE SAME ISSUE WAS HAPPENING AND THE CAR ALMOST DIED AGAIN. NOW MY CAR SCREEN AND RADIO WILL NOT SHUT OFF EVEN WHEN THE CAR IS OFF. DODGE CAN'T SUPPLY ME WITH A RENTAL, AND MY HUSBAND IS IN THE MILITARY AND I AM PREGNANT. THEY WERE USELESS ON THE PHONE AND I AM TERRIFIED TO DRIVE IN MY VEHICLE!!
Additional Notes:
THE FIRST TIME I HAD AN ISSUE WITH MY CAR, MY HUSBAND AND I WERE DRIVING ON THE NJ TURNPIKE IN THE LEFT LANE, WITH CARS COMING UP BEHIND US OVER 85 MPH, AND THE CAR STOPPED ACCELERATING AND WE HAD TO PULL OVER AND THE CAR DIED. AFTER AN AWFUL MESS DODGE TOOK IT IN FOR REPAIRS ON THE RADIO AND ELECTRICAL ISSUES. THEY CALLED ME TO PICK IT UP AND AS I DROVE IT OUT OF THE DEALERSHIP THE SAME ISSUE WAS HAPPENING AND THE CAR ALMOST DIED AGAIN. NOW MY CAR SCREEN AND RADIO WILL NOT SHUT OFF EVEN WHEN THE CAR IS OFF. DODGE CAN'T SUPPLY ME WITH A RENTAL, AND MY HUSBAND IS IN THE MILITARY AND I AM PREGNANT. THEY WERE USELESS ON THE PHONE AND I AM TERRIFIED TO DRIVE IN MY VEHICLE!!
Mfg Campaign: 11062546
Recall Date: Jan 13, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE FIRST TIME I HAD AN ISSUE WITH MY CAR, MY HUSBAND AND I WERE DRIVING ON THE NJ TURNPIKE IN THE LEFT LANE, WITH CARS COMING UP BEHIND US OVER 85 MPH, AND THE CAR STOPPED ACCELERATING AND WE HAD TO PULL OVER AND THE CAR DIED. AFTER AN AWFUL MESS DODGE TOOK IT IN FOR REPAIRS ON THE RADIO AND ELECTRICAL ISSUES. THEY CALLED ME TO PICK IT UP AND AS I DROVE IT OUT OF THE DEALERSHIP THE SAME ISSUE WAS HAPPENING AND THE CAR ALMOST DIED AGAIN. NOW MY CAR SCREEN AND RADIO WILL NOT SHUT OFF EVEN WHEN THE CAR IS OFF. DODGE CAN'T SUPPLY ME WITH A RENTAL, AND MY HUSBAND IS IN THE MILITARY AND I AM PREGNANT. THEY WERE USELESS ON THE PHONE AND I AM TERRIFIED TO DRIVE IN MY VEHICLE!!
Corrective Action:
THE FIRST TIME I HAD AN ISSUE WITH MY CAR, MY HUSBAND AND I WERE DRIVING ON THE NJ TURNPIKE IN THE LEFT LANE, WITH CARS COMING UP BEHIND US OVER 85 MPH, AND THE CAR STOPPED ACCELERATING AND WE HAD TO PULL OVER AND THE CAR DIED. AFTER AN AWFUL MESS DODGE TOOK IT IN FOR REPAIRS ON THE RADIO AND ELECTRICAL ISSUES. THEY CALLED ME TO PICK IT UP AND AS I DROVE IT OUT OF THE DEALERSHIP THE SAME ISSUE WAS HAPPENING AND THE CAR ALMOST DIED AGAIN. NOW MY CAR SCREEN AND RADIO WILL NOT SHUT OFF EVEN WHEN THE CAR IS OFF. DODGE CAN'T SUPPLY ME WITH A RENTAL, AND MY HUSBAND IS IN THE MILITARY AND I AM PREGNANT. THEY WERE USELESS ON THE PHONE AND I AM TERRIFIED TO DRIVE IN MY VEHICLE!!
Additional Notes:
THE FIRST TIME I HAD AN ISSUE WITH MY CAR, MY HUSBAND AND I WERE DRIVING ON THE NJ TURNPIKE IN THE LEFT LANE, WITH CARS COMING UP BEHIND US OVER 85 MPH, AND THE CAR STOPPED ACCELERATING AND WE HAD TO PULL OVER AND THE CAR DIED. AFTER AN AWFUL MESS DODGE TOOK IT IN FOR REPAIRS ON THE RADIO AND ELECTRICAL ISSUES. THEY CALLED ME TO PICK IT UP AND AS I DROVE IT OUT OF THE DEALERSHIP THE SAME ISSUE WAS HAPPENING AND THE CAR ALMOST DIED AGAIN. NOW MY CAR SCREEN AND RADIO WILL NOT SHUT OFF EVEN WHEN THE CAR IS OFF. DODGE CAN'T SUPPLY ME WITH A RENTAL, AND MY HUSBAND IS IN THE MILITARY AND I AM PREGNANT. THEY WERE USELESS ON THE PHONE AND I AM TERRIFIED TO DRIVE IN MY VEHICLE!!
Mfg Campaign: 11062546
Recall Date: Jan 13, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
MY CAR IS 16 MONTHS OLD, LEASED FOR 3 YEARS. ELECTRICAL MALFUNCTIONS SUCH AS CAMERA NOT WORKING PROPERLY, LIGHTS NOT TURNING OFF INSIDE THE CAR, SOFTWARE IN THE CAR MALFUNCTIONING AND CREATING RANDOM ERROR MESSAGES ON THE SCREEN, AND TURN SIGNALS BURNING OUT WITHIN THE FIRST YEAR OF THE LIFE OF THE CAR HAPPENED VERY OFTEN. WERE REPORTED 2-3 TIMES TO THE SAME DEALERSHIP BUT NO RECORD WAS MADE FOR US AT THE DEALERSHIP, ALTHOUGH MECHANICS SHOWED US HOW TO MANUALLY RESET THE COMPUTER OURSELVES, SO WE DIDN'T HAVE TO KEEP COMING BACK IN FOR IT. THIS TIME THE CAR CAME TO A DEAD STOP A FEW SECONDS AFTER MAKING A LEFT TURN. WHEELS LOCKED UP AT ABOUT 20MPH SPEED. THE IMPACT OF THE STOP CAUSED ME AND MY TWO TODDLERS TO FLY FORWARD SINCE THE SEATBELTS DID NOT LOCK. MY 3 YEAR OLD WAS IN A CONVERTIBLE CAR SEAT, SHE SCOOT FORWARD A LITTLE BIT, BUT MY SON WAS IN A TODDLER BOOSTER AND FLEW FORWARD DOWN THE MIDDLE ISLE ALL THE WAY TO MY FRONT SEAT. ALL THE LIGHTS IN THE CAR FLASHED ON AND OFF REPEATEDLY. CAR WAS BEEPING FOR A GOOD 2-3 MINUTES STRAIGHT. NONE OF THE BUTTONS WORKED! DOORS WERE LOCKED AND WOULD NOT OPEN, THE WINDOWS LOCKED AND WOULD NOT REACT TO THE BUTTONS. TOOK ME A GOOD FEW MINUTES TO GET THE CAR BACK TO FUNCTIONING, AND I DROVE IT IMMEDIATELY DOWN THE STREET TO THE DEALERSHIP WHERE I GOT THIS CAR. AFTER 2 DAYS OF THE CAR BEING THERE, WE WERE TOLD THAT THEY HAD FOUND NOTHING, REPLICATED NOTHING, AND THAT THE COMPUTER RECORDED NO CODES. WE CONTACTED DODGE CORPORATE, BUT WERE TOLD THAT NOTHING WILL BE DONE FOR US (BESIDES PAY THE 2 DAYS OF RENTAL CAR FEE WHILE THEY LOOKED AT OUR CAR). DODGE TOLD US CAR WAS "FUNCTIONING AS DESIGNED" ALTHOUGH THEY CAN NOT GUARANTEE ITS SAFE TO DRIVE, THEY DON'T SEE ANYTHING WRONG WITH IT. TOLD US THAT WE WOULD HAVE TO GO THROUGH THIS 2 MORE TIMES BEFORE THEY CAN OPEN A CLAIM AGAIN. REFUSED TO SWAP THE CAR OUT, TOLD US NOTHING THEY CAN DO.
Corrective Action:
MY CAR IS 16 MONTHS OLD, LEASED FOR 3 YEARS. ELECTRICAL MALFUNCTIONS SUCH AS CAMERA NOT WORKING PROPERLY, LIGHTS NOT TURNING OFF INSIDE THE CAR, SOFTWARE IN THE CAR MALFUNCTIONING AND CREATING RANDOM ERROR MESSAGES ON THE SCREEN, AND TURN SIGNALS BURNING OUT WITHIN THE FIRST YEAR OF THE LIFE OF THE CAR HAPPENED VERY OFTEN. WERE REPORTED 2-3 TIMES TO THE SAME DEALERSHIP BUT NO RECORD WAS MADE FOR US AT THE DEALERSHIP, ALTHOUGH MECHANICS SHOWED US HOW TO MANUALLY RESET THE COMPUTER OURSELVES, SO WE DIDN'T HAVE TO KEEP COMING BACK IN FOR IT. THIS TIME THE CAR CAME TO A DEAD STOP A FEW SECONDS AFTER MAKING A LEFT TURN. WHEELS LOCKED UP AT ABOUT 20MPH SPEED. THE IMPACT OF THE STOP CAUSED ME AND MY TWO TODDLERS TO FLY FORWARD SINCE THE SEATBELTS DID NOT LOCK. MY 3 YEAR OLD WAS IN A CONVERTIBLE CAR SEAT, SHE SCOOT FORWARD A LITTLE BIT, BUT MY SON WAS IN A TODDLER BOOSTER AND FLEW FORWARD DOWN THE MIDDLE ISLE ALL THE WAY TO MY FRONT SEAT. ALL THE LIGHTS IN THE CAR FLASHED ON AND OFF REPEATEDLY. CAR WAS BEEPING FOR A GOOD 2-3 MINUTES STRAIGHT. NONE OF THE BUTTONS WORKED! DOORS WERE LOCKED AND WOULD NOT OPEN, THE WINDOWS LOCKED AND WOULD NOT REACT TO THE BUTTONS. TOOK ME A GOOD FEW MINUTES TO GET THE CAR BACK TO FUNCTIONING, AND I DROVE IT IMMEDIATELY DOWN THE STREET TO THE DEALERSHIP WHERE I GOT THIS CAR. AFTER 2 DAYS OF THE CAR BEING THERE, WE WERE TOLD THAT THEY HAD FOUND NOTHING, REPLICATED NOTHING, AND THAT THE COMPUTER RECORDED NO CODES. WE CONTACTED DODGE CORPORATE, BUT WERE TOLD THAT NOTHING WILL BE DONE FOR US (BESIDES PAY THE 2 DAYS OF RENTAL CAR FEE WHILE THEY LOOKED AT OUR CAR). DODGE TOLD US CAR WAS "FUNCTIONING AS DESIGNED" ALTHOUGH THEY CAN NOT GUARANTEE ITS SAFE TO DRIVE, THEY DON'T SEE ANYTHING WRONG WITH IT. TOLD US THAT WE WOULD HAVE TO GO THROUGH THIS 2 MORE TIMES BEFORE THEY CAN OPEN A CLAIM AGAIN. REFUSED TO SWAP THE CAR OUT, TOLD US NOTHING THEY CAN DO.
Additional Notes:
MY CAR IS 16 MONTHS OLD, LEASED FOR 3 YEARS. ELECTRICAL MALFUNCTIONS SUCH AS CAMERA NOT WORKING PROPERLY, LIGHTS NOT TURNING OFF INSIDE THE CAR, SOFTWARE IN THE CAR MALFUNCTIONING AND CREATING RANDOM ERROR MESSAGES ON THE SCREEN, AND TURN SIGNALS BURNING OUT WITHIN THE FIRST YEAR OF THE LIFE OF THE CAR HAPPENED VERY OFTEN. WERE REPORTED 2-3 TIMES TO THE SAME DEALERSHIP BUT NO RECORD WAS MADE FOR US AT THE DEALERSHIP, ALTHOUGH MECHANICS SHOWED US HOW TO MANUALLY RESET THE COMPUTER OURSELVES, SO WE DIDN'T HAVE TO KEEP COMING BACK IN FOR IT. THIS TIME THE CAR CAME TO A DEAD STOP A FEW SECONDS AFTER MAKING A LEFT TURN. WHEELS LOCKED UP AT ABOUT 20MPH SPEED. THE IMPACT OF THE STOP CAUSED ME AND MY TWO TODDLERS TO FLY FORWARD SINCE THE SEATBELTS DID NOT LOCK. MY 3 YEAR OLD WAS IN A CONVERTIBLE CAR SEAT, SHE SCOOT FORWARD A LITTLE BIT, BUT MY SON WAS IN A TODDLER BOOSTER AND FLEW FORWARD DOWN THE MIDDLE ISLE ALL THE WAY TO MY FRONT SEAT. ALL THE LIGHTS IN THE CAR FLASHED ON AND OFF REPEATEDLY. CAR WAS BEEPING FOR A GOOD 2-3 MINUTES STRAIGHT. NONE OF THE BUTTONS WORKED! DOORS WERE LOCKED AND WOULD NOT OPEN, THE WINDOWS LOCKED AND WOULD NOT REACT TO THE BUTTONS. TOOK ME A GOOD FEW MINUTES TO GET THE CAR BACK TO FUNCTIONING, AND I DROVE IT IMMEDIATELY DOWN THE STREET TO THE DEALERSHIP WHERE I GOT THIS CAR. AFTER 2 DAYS OF THE CAR BEING THERE, WE WERE TOLD THAT THEY HAD FOUND NOTHING, REPLICATED NOTHING, AND THAT THE COMPUTER RECORDED NO CODES. WE CONTACTED DODGE CORPORATE, BUT WERE TOLD THAT NOTHING WILL BE DONE FOR US (BESIDES PAY THE 2 DAYS OF RENTAL CAR FEE WHILE THEY LOOKED AT OUR CAR). DODGE TOLD US CAR WAS "FUNCTIONING AS DESIGNED" ALTHOUGH THEY CAN NOT GUARANTEE ITS SAFE TO DRIVE, THEY DON'T SEE ANYTHING WRONG WITH IT. TOLD US THAT WE WOULD HAVE TO GO THROUGH THIS 2 MORE TIMES BEFORE THEY CAN OPEN A CLAIM AGAIN. REFUSED TO SWAP THE CAR OUT, TOLD US NOTHING THEY CAN DO.
Mfg Campaign: 11048023
Recall Date: Nov 22, 2017
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY CAR IS 16 MONTHS OLD, LEASED FOR 3 YEARS. ELECTRICAL MALFUNCTIONS SUCH AS CAMERA NOT WORKING PROPERLY, LIGHTS NOT TURNING OFF INSIDE THE CAR, SOFTWARE IN THE CAR MALFUNCTIONING AND CREATING RANDOM ERROR MESSAGES ON THE SCREEN, AND TURN SIGNALS BURNING OUT WITHIN THE FIRST YEAR OF THE LIFE OF THE CAR HAPPENED VERY OFTEN. WERE REPORTED 2-3 TIMES TO THE SAME DEALERSHIP BUT NO RECORD WAS MADE FOR US AT THE DEALERSHIP, ALTHOUGH MECHANICS SHOWED US HOW TO MANUALLY RESET THE COMPUTER OURSELVES, SO WE DIDN'T HAVE TO KEEP COMING BACK IN FOR IT. THIS TIME THE CAR CAME TO A DEAD STOP A FEW SECONDS AFTER MAKING A LEFT TURN. WHEELS LOCKED UP AT ABOUT 20MPH SPEED. THE IMPACT OF THE STOP CAUSED ME AND MY TWO TODDLERS TO FLY FORWARD SINCE THE SEATBELTS DID NOT LOCK. MY 3 YEAR OLD WAS IN A CONVERTIBLE CAR SEAT, SHE SCOOT FORWARD A LITTLE BIT, BUT MY SON WAS IN A TODDLER BOOSTER AND FLEW FORWARD DOWN THE MIDDLE ISLE ALL THE WAY TO MY FRONT SEAT. ALL THE LIGHTS IN THE CAR FLASHED ON AND OFF REPEATEDLY. CAR WAS BEEPING FOR A GOOD 2-3 MINUTES STRAIGHT. NONE OF THE BUTTONS WORKED! DOORS WERE LOCKED AND WOULD NOT OPEN, THE WINDOWS LOCKED AND WOULD NOT REACT TO THE BUTTONS. TOOK ME A GOOD FEW MINUTES TO GET THE CAR BACK TO FUNCTIONING, AND I DROVE IT IMMEDIATELY DOWN THE STREET TO THE DEALERSHIP WHERE I GOT THIS CAR. AFTER 2 DAYS OF THE CAR BEING THERE, WE WERE TOLD THAT THEY HAD FOUND NOTHING, REPLICATED NOTHING, AND THAT THE COMPUTER RECORDED NO CODES. WE CONTACTED DODGE CORPORATE, BUT WERE TOLD THAT NOTHING WILL BE DONE FOR US (BESIDES PAY THE 2 DAYS OF RENTAL CAR FEE WHILE THEY LOOKED AT OUR CAR). DODGE TOLD US CAR WAS "FUNCTIONING AS DESIGNED" ALTHOUGH THEY CAN NOT GUARANTEE ITS SAFE TO DRIVE, THEY DON'T SEE ANYTHING WRONG WITH IT. TOLD US THAT WE WOULD HAVE TO GO THROUGH THIS 2 MORE TIMES BEFORE THEY CAN OPEN A CLAIM AGAIN. REFUSED TO SWAP THE CAR OUT, TOLD US NOTHING THEY CAN DO.
Corrective Action:
MY CAR IS 16 MONTHS OLD, LEASED FOR 3 YEARS. ELECTRICAL MALFUNCTIONS SUCH AS CAMERA NOT WORKING PROPERLY, LIGHTS NOT TURNING OFF INSIDE THE CAR, SOFTWARE IN THE CAR MALFUNCTIONING AND CREATING RANDOM ERROR MESSAGES ON THE SCREEN, AND TURN SIGNALS BURNING OUT WITHIN THE FIRST YEAR OF THE LIFE OF THE CAR HAPPENED VERY OFTEN. WERE REPORTED 2-3 TIMES TO THE SAME DEALERSHIP BUT NO RECORD WAS MADE FOR US AT THE DEALERSHIP, ALTHOUGH MECHANICS SHOWED US HOW TO MANUALLY RESET THE COMPUTER OURSELVES, SO WE DIDN'T HAVE TO KEEP COMING BACK IN FOR IT. THIS TIME THE CAR CAME TO A DEAD STOP A FEW SECONDS AFTER MAKING A LEFT TURN. WHEELS LOCKED UP AT ABOUT 20MPH SPEED. THE IMPACT OF THE STOP CAUSED ME AND MY TWO TODDLERS TO FLY FORWARD SINCE THE SEATBELTS DID NOT LOCK. MY 3 YEAR OLD WAS IN A CONVERTIBLE CAR SEAT, SHE SCOOT FORWARD A LITTLE BIT, BUT MY SON WAS IN A TODDLER BOOSTER AND FLEW FORWARD DOWN THE MIDDLE ISLE ALL THE WAY TO MY FRONT SEAT. ALL THE LIGHTS IN THE CAR FLASHED ON AND OFF REPEATEDLY. CAR WAS BEEPING FOR A GOOD 2-3 MINUTES STRAIGHT. NONE OF THE BUTTONS WORKED! DOORS WERE LOCKED AND WOULD NOT OPEN, THE WINDOWS LOCKED AND WOULD NOT REACT TO THE BUTTONS. TOOK ME A GOOD FEW MINUTES TO GET THE CAR BACK TO FUNCTIONING, AND I DROVE IT IMMEDIATELY DOWN THE STREET TO THE DEALERSHIP WHERE I GOT THIS CAR. AFTER 2 DAYS OF THE CAR BEING THERE, WE WERE TOLD THAT THEY HAD FOUND NOTHING, REPLICATED NOTHING, AND THAT THE COMPUTER RECORDED NO CODES. WE CONTACTED DODGE CORPORATE, BUT WERE TOLD THAT NOTHING WILL BE DONE FOR US (BESIDES PAY THE 2 DAYS OF RENTAL CAR FEE WHILE THEY LOOKED AT OUR CAR). DODGE TOLD US CAR WAS "FUNCTIONING AS DESIGNED" ALTHOUGH THEY CAN NOT GUARANTEE ITS SAFE TO DRIVE, THEY DON'T SEE ANYTHING WRONG WITH IT. TOLD US THAT WE WOULD HAVE TO GO THROUGH THIS 2 MORE TIMES BEFORE THEY CAN OPEN A CLAIM AGAIN. REFUSED TO SWAP THE CAR OUT, TOLD US NOTHING THEY CAN DO.
Additional Notes:
MY CAR IS 16 MONTHS OLD, LEASED FOR 3 YEARS. ELECTRICAL MALFUNCTIONS SUCH AS CAMERA NOT WORKING PROPERLY, LIGHTS NOT TURNING OFF INSIDE THE CAR, SOFTWARE IN THE CAR MALFUNCTIONING AND CREATING RANDOM ERROR MESSAGES ON THE SCREEN, AND TURN SIGNALS BURNING OUT WITHIN THE FIRST YEAR OF THE LIFE OF THE CAR HAPPENED VERY OFTEN. WERE REPORTED 2-3 TIMES TO THE SAME DEALERSHIP BUT NO RECORD WAS MADE FOR US AT THE DEALERSHIP, ALTHOUGH MECHANICS SHOWED US HOW TO MANUALLY RESET THE COMPUTER OURSELVES, SO WE DIDN'T HAVE TO KEEP COMING BACK IN FOR IT. THIS TIME THE CAR CAME TO A DEAD STOP A FEW SECONDS AFTER MAKING A LEFT TURN. WHEELS LOCKED UP AT ABOUT 20MPH SPEED. THE IMPACT OF THE STOP CAUSED ME AND MY TWO TODDLERS TO FLY FORWARD SINCE THE SEATBELTS DID NOT LOCK. MY 3 YEAR OLD WAS IN A CONVERTIBLE CAR SEAT, SHE SCOOT FORWARD A LITTLE BIT, BUT MY SON WAS IN A TODDLER BOOSTER AND FLEW FORWARD DOWN THE MIDDLE ISLE ALL THE WAY TO MY FRONT SEAT. ALL THE LIGHTS IN THE CAR FLASHED ON AND OFF REPEATEDLY. CAR WAS BEEPING FOR A GOOD 2-3 MINUTES STRAIGHT. NONE OF THE BUTTONS WORKED! DOORS WERE LOCKED AND WOULD NOT OPEN, THE WINDOWS LOCKED AND WOULD NOT REACT TO THE BUTTONS. TOOK ME A GOOD FEW MINUTES TO GET THE CAR BACK TO FUNCTIONING, AND I DROVE IT IMMEDIATELY DOWN THE STREET TO THE DEALERSHIP WHERE I GOT THIS CAR. AFTER 2 DAYS OF THE CAR BEING THERE, WE WERE TOLD THAT THEY HAD FOUND NOTHING, REPLICATED NOTHING, AND THAT THE COMPUTER RECORDED NO CODES. WE CONTACTED DODGE CORPORATE, BUT WERE TOLD THAT NOTHING WILL BE DONE FOR US (BESIDES PAY THE 2 DAYS OF RENTAL CAR FEE WHILE THEY LOOKED AT OUR CAR). DODGE TOLD US CAR WAS "FUNCTIONING AS DESIGNED" ALTHOUGH THEY CAN NOT GUARANTEE ITS SAFE TO DRIVE, THEY DON'T SEE ANYTHING WRONG WITH IT. TOLD US THAT WE WOULD HAVE TO GO THROUGH THIS 2 MORE TIMES BEFORE THEY CAN OPEN A CLAIM AGAIN. REFUSED TO SWAP THE CAR OUT, TOLD US NOTHING THEY CAN DO.
Mfg Campaign: 11048023
Recall Date: Nov 22, 2017
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
MY CAR IS 16 MONTHS OLD, LEASED FOR 3 YEARS. ELECTRICAL MALFUNCTIONS SUCH AS CAMERA NOT WORKING PROPERLY, LIGHTS NOT TURNING OFF INSIDE THE CAR, SOFTWARE IN THE CAR MALFUNCTIONING AND CREATING RANDOM ERROR MESSAGES ON THE SCREEN, AND TURN SIGNALS BURNING OUT WITHIN THE FIRST YEAR OF THE LIFE OF THE CAR HAPPENED VERY OFTEN. WERE REPORTED 2-3 TIMES TO THE SAME DEALERSHIP BUT NO RECORD WAS MADE FOR US AT THE DEALERSHIP, ALTHOUGH MECHANICS SHOWED US HOW TO MANUALLY RESET THE COMPUTER OURSELVES, SO WE DIDN'T HAVE TO KEEP COMING BACK IN FOR IT. THIS TIME THE CAR CAME TO A DEAD STOP A FEW SECONDS AFTER MAKING A LEFT TURN. WHEELS LOCKED UP AT ABOUT 20MPH SPEED. THE IMPACT OF THE STOP CAUSED ME AND MY TWO TODDLERS TO FLY FORWARD SINCE THE SEATBELTS DID NOT LOCK. MY 3 YEAR OLD WAS IN A CONVERTIBLE CAR SEAT, SHE SCOOT FORWARD A LITTLE BIT, BUT MY SON WAS IN A TODDLER BOOSTER AND FLEW FORWARD DOWN THE MIDDLE ISLE ALL THE WAY TO MY FRONT SEAT. ALL THE LIGHTS IN THE CAR FLASHED ON AND OFF REPEATEDLY. CAR WAS BEEPING FOR A GOOD 2-3 MINUTES STRAIGHT. NONE OF THE BUTTONS WORKED! DOORS WERE LOCKED AND WOULD NOT OPEN, THE WINDOWS LOCKED AND WOULD NOT REACT TO THE BUTTONS. TOOK ME A GOOD FEW MINUTES TO GET THE CAR BACK TO FUNCTIONING, AND I DROVE IT IMMEDIATELY DOWN THE STREET TO THE DEALERSHIP WHERE I GOT THIS CAR. AFTER 2 DAYS OF THE CAR BEING THERE, WE WERE TOLD THAT THEY HAD FOUND NOTHING, REPLICATED NOTHING, AND THAT THE COMPUTER RECORDED NO CODES. WE CONTACTED DODGE CORPORATE, BUT WERE TOLD THAT NOTHING WILL BE DONE FOR US (BESIDES PAY THE 2 DAYS OF RENTAL CAR FEE WHILE THEY LOOKED AT OUR CAR). DODGE TOLD US CAR WAS "FUNCTIONING AS DESIGNED" ALTHOUGH THEY CAN NOT GUARANTEE ITS SAFE TO DRIVE, THEY DON'T SEE ANYTHING WRONG WITH IT. TOLD US THAT WE WOULD HAVE TO GO THROUGH THIS 2 MORE TIMES BEFORE THEY CAN OPEN A CLAIM AGAIN. REFUSED TO SWAP THE CAR OUT, TOLD US NOTHING THEY CAN DO.
Corrective Action:
MY CAR IS 16 MONTHS OLD, LEASED FOR 3 YEARS. ELECTRICAL MALFUNCTIONS SUCH AS CAMERA NOT WORKING PROPERLY, LIGHTS NOT TURNING OFF INSIDE THE CAR, SOFTWARE IN THE CAR MALFUNCTIONING AND CREATING RANDOM ERROR MESSAGES ON THE SCREEN, AND TURN SIGNALS BURNING OUT WITHIN THE FIRST YEAR OF THE LIFE OF THE CAR HAPPENED VERY OFTEN. WERE REPORTED 2-3 TIMES TO THE SAME DEALERSHIP BUT NO RECORD WAS MADE FOR US AT THE DEALERSHIP, ALTHOUGH MECHANICS SHOWED US HOW TO MANUALLY RESET THE COMPUTER OURSELVES, SO WE DIDN'T HAVE TO KEEP COMING BACK IN FOR IT. THIS TIME THE CAR CAME TO A DEAD STOP A FEW SECONDS AFTER MAKING A LEFT TURN. WHEELS LOCKED UP AT ABOUT 20MPH SPEED. THE IMPACT OF THE STOP CAUSED ME AND MY TWO TODDLERS TO FLY FORWARD SINCE THE SEATBELTS DID NOT LOCK. MY 3 YEAR OLD WAS IN A CONVERTIBLE CAR SEAT, SHE SCOOT FORWARD A LITTLE BIT, BUT MY SON WAS IN A TODDLER BOOSTER AND FLEW FORWARD DOWN THE MIDDLE ISLE ALL THE WAY TO MY FRONT SEAT. ALL THE LIGHTS IN THE CAR FLASHED ON AND OFF REPEATEDLY. CAR WAS BEEPING FOR A GOOD 2-3 MINUTES STRAIGHT. NONE OF THE BUTTONS WORKED! DOORS WERE LOCKED AND WOULD NOT OPEN, THE WINDOWS LOCKED AND WOULD NOT REACT TO THE BUTTONS. TOOK ME A GOOD FEW MINUTES TO GET THE CAR BACK TO FUNCTIONING, AND I DROVE IT IMMEDIATELY DOWN THE STREET TO THE DEALERSHIP WHERE I GOT THIS CAR. AFTER 2 DAYS OF THE CAR BEING THERE, WE WERE TOLD THAT THEY HAD FOUND NOTHING, REPLICATED NOTHING, AND THAT THE COMPUTER RECORDED NO CODES. WE CONTACTED DODGE CORPORATE, BUT WERE TOLD THAT NOTHING WILL BE DONE FOR US (BESIDES PAY THE 2 DAYS OF RENTAL CAR FEE WHILE THEY LOOKED AT OUR CAR). DODGE TOLD US CAR WAS "FUNCTIONING AS DESIGNED" ALTHOUGH THEY CAN NOT GUARANTEE ITS SAFE TO DRIVE, THEY DON'T SEE ANYTHING WRONG WITH IT. TOLD US THAT WE WOULD HAVE TO GO THROUGH THIS 2 MORE TIMES BEFORE THEY CAN OPEN A CLAIM AGAIN. REFUSED TO SWAP THE CAR OUT, TOLD US NOTHING THEY CAN DO.
Additional Notes:
MY CAR IS 16 MONTHS OLD, LEASED FOR 3 YEARS. ELECTRICAL MALFUNCTIONS SUCH AS CAMERA NOT WORKING PROPERLY, LIGHTS NOT TURNING OFF INSIDE THE CAR, SOFTWARE IN THE CAR MALFUNCTIONING AND CREATING RANDOM ERROR MESSAGES ON THE SCREEN, AND TURN SIGNALS BURNING OUT WITHIN THE FIRST YEAR OF THE LIFE OF THE CAR HAPPENED VERY OFTEN. WERE REPORTED 2-3 TIMES TO THE SAME DEALERSHIP BUT NO RECORD WAS MADE FOR US AT THE DEALERSHIP, ALTHOUGH MECHANICS SHOWED US HOW TO MANUALLY RESET THE COMPUTER OURSELVES, SO WE DIDN'T HAVE TO KEEP COMING BACK IN FOR IT. THIS TIME THE CAR CAME TO A DEAD STOP A FEW SECONDS AFTER MAKING A LEFT TURN. WHEELS LOCKED UP AT ABOUT 20MPH SPEED. THE IMPACT OF THE STOP CAUSED ME AND MY TWO TODDLERS TO FLY FORWARD SINCE THE SEATBELTS DID NOT LOCK. MY 3 YEAR OLD WAS IN A CONVERTIBLE CAR SEAT, SHE SCOOT FORWARD A LITTLE BIT, BUT MY SON WAS IN A TODDLER BOOSTER AND FLEW FORWARD DOWN THE MIDDLE ISLE ALL THE WAY TO MY FRONT SEAT. ALL THE LIGHTS IN THE CAR FLASHED ON AND OFF REPEATEDLY. CAR WAS BEEPING FOR A GOOD 2-3 MINUTES STRAIGHT. NONE OF THE BUTTONS WORKED! DOORS WERE LOCKED AND WOULD NOT OPEN, THE WINDOWS LOCKED AND WOULD NOT REACT TO THE BUTTONS. TOOK ME A GOOD FEW MINUTES TO GET THE CAR BACK TO FUNCTIONING, AND I DROVE IT IMMEDIATELY DOWN THE STREET TO THE DEALERSHIP WHERE I GOT THIS CAR. AFTER 2 DAYS OF THE CAR BEING THERE, WE WERE TOLD THAT THEY HAD FOUND NOTHING, REPLICATED NOTHING, AND THAT THE COMPUTER RECORDED NO CODES. WE CONTACTED DODGE CORPORATE, BUT WERE TOLD THAT NOTHING WILL BE DONE FOR US (BESIDES PAY THE 2 DAYS OF RENTAL CAR FEE WHILE THEY LOOKED AT OUR CAR). DODGE TOLD US CAR WAS "FUNCTIONING AS DESIGNED" ALTHOUGH THEY CAN NOT GUARANTEE ITS SAFE TO DRIVE, THEY DON'T SEE ANYTHING WRONG WITH IT. TOLD US THAT WE WOULD HAVE TO GO THROUGH THIS 2 MORE TIMES BEFORE THEY CAN OPEN A CLAIM AGAIN. REFUSED TO SWAP THE CAR OUT, TOLD US NOTHING THEY CAN DO.
Mfg Campaign: 11048023
Recall Date: Nov 22, 2017
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
KEY FOB MESSAGE KEY FOB HAS LEFT VEHICLE WHEN VEHICLE IS IN MOTION, DRIVING HIGHWAY, STOPPED AS WELL AS PARKED. AT TIMES UNABLE TO GET IN TO CAR. OTHER TIMES WHEN IN VEHICLE THE VEHICLE WILL NOT START. ALSO, TRANSMISSION COMMAND IN DRIVE THE VEHICLE WILL NOT GO FORWARD AND IN REVERSE THE VEHICLE WILL NOT BACK UP AND WHEN IT DOES IT MAKE A NOISE.
Corrective Action:
KEY FOB MESSAGE KEY FOB HAS LEFT VEHICLE WHEN VEHICLE IS IN MOTION, DRIVING HIGHWAY, STOPPED AS WELL AS PARKED. AT TIMES UNABLE TO GET IN TO CAR. OTHER TIMES WHEN IN VEHICLE THE VEHICLE WILL NOT START. ALSO, TRANSMISSION COMMAND IN DRIVE THE VEHICLE WILL NOT GO FORWARD AND IN REVERSE THE VEHICLE WILL NOT BACK UP AND WHEN IT DOES IT MAKE A NOISE.
Additional Notes:
KEY FOB MESSAGE KEY FOB HAS LEFT VEHICLE WHEN VEHICLE IS IN MOTION, DRIVING HIGHWAY, STOPPED AS WELL AS PARKED. AT TIMES UNABLE TO GET IN TO CAR. OTHER TIMES WHEN IN VEHICLE THE VEHICLE WILL NOT START. ALSO, TRANSMISSION COMMAND IN DRIVE THE VEHICLE WILL NOT GO FORWARD AND IN REVERSE THE VEHICLE WILL NOT BACK UP AND WHEN IT DOES IT MAKE A NOISE.
Mfg Campaign: 11040815
Recall Date: Oct 28, 2017
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
KEY FOB MESSAGE KEY FOB HAS LEFT VEHICLE WHEN VEHICLE IS IN MOTION, DRIVING HIGHWAY, STOPPED AS WELL AS PARKED. AT TIMES UNABLE TO GET IN TO CAR. OTHER TIMES WHEN IN VEHICLE THE VEHICLE WILL NOT START. ALSO, TRANSMISSION COMMAND IN DRIVE THE VEHICLE WILL NOT GO FORWARD AND IN REVERSE THE VEHICLE WILL NOT BACK UP AND WHEN IT DOES IT MAKE A NOISE.
Corrective Action:
KEY FOB MESSAGE KEY FOB HAS LEFT VEHICLE WHEN VEHICLE IS IN MOTION, DRIVING HIGHWAY, STOPPED AS WELL AS PARKED. AT TIMES UNABLE TO GET IN TO CAR. OTHER TIMES WHEN IN VEHICLE THE VEHICLE WILL NOT START. ALSO, TRANSMISSION COMMAND IN DRIVE THE VEHICLE WILL NOT GO FORWARD AND IN REVERSE THE VEHICLE WILL NOT BACK UP AND WHEN IT DOES IT MAKE A NOISE.
Additional Notes:
KEY FOB MESSAGE KEY FOB HAS LEFT VEHICLE WHEN VEHICLE IS IN MOTION, DRIVING HIGHWAY, STOPPED AS WELL AS PARKED. AT TIMES UNABLE TO GET IN TO CAR. OTHER TIMES WHEN IN VEHICLE THE VEHICLE WILL NOT START. ALSO, TRANSMISSION COMMAND IN DRIVE THE VEHICLE WILL NOT GO FORWARD AND IN REVERSE THE VEHICLE WILL NOT BACK UP AND WHEN IT DOES IT MAKE A NOISE.
Mfg Campaign: 11040815
Recall Date: Oct 28, 2017
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
KEY FOB MESSAGE KEY FOB HAS LEFT VEHICLE WHEN VEHICLE IS IN MOTION, DRIVING HIGHWAY, STOPPED AS WELL AS PARKED. AT TIMES UNABLE TO GET IN TO CAR. OTHER TIMES WHEN IN VEHICLE THE VEHICLE WILL NOT START. ALSO, TRANSMISSION COMMAND IN DRIVE THE VEHICLE WILL NOT GO FORWARD AND IN REVERSE THE VEHICLE WILL NOT BACK UP AND WHEN IT DOES IT MAKE A NOISE.
Corrective Action:
KEY FOB MESSAGE KEY FOB HAS LEFT VEHICLE WHEN VEHICLE IS IN MOTION, DRIVING HIGHWAY, STOPPED AS WELL AS PARKED. AT TIMES UNABLE TO GET IN TO CAR. OTHER TIMES WHEN IN VEHICLE THE VEHICLE WILL NOT START. ALSO, TRANSMISSION COMMAND IN DRIVE THE VEHICLE WILL NOT GO FORWARD AND IN REVERSE THE VEHICLE WILL NOT BACK UP AND WHEN IT DOES IT MAKE A NOISE.
Additional Notes:
KEY FOB MESSAGE KEY FOB HAS LEFT VEHICLE WHEN VEHICLE IS IN MOTION, DRIVING HIGHWAY, STOPPED AS WELL AS PARKED. AT TIMES UNABLE TO GET IN TO CAR. OTHER TIMES WHEN IN VEHICLE THE VEHICLE WILL NOT START. ALSO, TRANSMISSION COMMAND IN DRIVE THE VEHICLE WILL NOT GO FORWARD AND IN REVERSE THE VEHICLE WILL NOT BACK UP AND WHEN IT DOES IT MAKE A NOISE.
Mfg Campaign: 11040815
Recall Date: Oct 28, 2017
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
HAVE BEEN DRIVING MY DURANGO FOR APPROXIMATELY 6 MONTHS. ON 9/19 I WAS ON MY WAY TO DROP MY KIDS AT SCHOOL AS I NORMALLY DO IN THE MORNING. TRAFFIC WAS EXTREMELY HEAVY LIKE USUAL, AND I WAS STUCK IN TRAFFIC ON 104 WESTBOUND. MY SON HAD UNDONE HIS CAR SEAT LATCH SO SINCE I WAS STUCK IN TRAFFIC AND I COULD EASILY REACH HIM. HIS SEAT IS TO THE BACK RIGHT OF ME IN THE MIDDLE ROW, AND ITS A MATTER OF JUST REACHING BACK WITH ONE ARM. AFTER SECURING HIM (PUSHED THE CLIP BACK TOGETHER), THE TRAFFIC HAD MOVED FORWARD SO I WAS GOING TO MOVE UP. I HIT THE ACCELERATOR, AND THE CAR DIDN'T MOVE, IT JUST REVVED. I NOTICED THE CAR WAS IN NEUTRAL FOR SOME REASON, SO WITHOUT CONSIDERATION I MOVED IT TO DRIVE. SINCE THE CAR WAS REVVING IT JUMPED FORWARD HITTING THE CAR IN FRONT OF ME. IT WAS A MINOR ACCIDENT, THAT DIDN'T DO MUCH DAMAGE TO MY DURANGO, BUT A SMALL PART OF THE GRILL BROKE AND PUNCTURED MY RADIATOR. MY PROBLEM WITH THE CAR IS THAT THE CAR SHOULD NOT HAVE BEEN IN NEUTRAL. HAD THE CAR NOT BEEN IN NEUTRAL, I WOULDN'T HAVE HIT THE GAS MORE (AS I COULDN'T FIGURE OUT WHY IT WASN'T MOVING AT FIRST) AND THEN IT WOULDN'T HAVE REVVED AND WOULDN'T HAVE JUMPED.
Corrective Action:
HAVE BEEN DRIVING MY DURANGO FOR APPROXIMATELY 6 MONTHS. ON 9/19 I WAS ON MY WAY TO DROP MY KIDS AT SCHOOL AS I NORMALLY DO IN THE MORNING. TRAFFIC WAS EXTREMELY HEAVY LIKE USUAL, AND I WAS STUCK IN TRAFFIC ON 104 WESTBOUND. MY SON HAD UNDONE HIS CAR SEAT LATCH SO SINCE I WAS STUCK IN TRAFFIC AND I COULD EASILY REACH HIM. HIS SEAT IS TO THE BACK RIGHT OF ME IN THE MIDDLE ROW, AND ITS A MATTER OF JUST REACHING BACK WITH ONE ARM. AFTER SECURING HIM (PUSHED THE CLIP BACK TOGETHER), THE TRAFFIC HAD MOVED FORWARD SO I WAS GOING TO MOVE UP. I HIT THE ACCELERATOR, AND THE CAR DIDN'T MOVE, IT JUST REVVED. I NOTICED THE CAR WAS IN NEUTRAL FOR SOME REASON, SO WITHOUT CONSIDERATION I MOVED IT TO DRIVE. SINCE THE CAR WAS REVVING IT JUMPED FORWARD HITTING THE CAR IN FRONT OF ME. IT WAS A MINOR ACCIDENT, THAT DIDN'T DO MUCH DAMAGE TO MY DURANGO, BUT A SMALL PART OF THE GRILL BROKE AND PUNCTURED MY RADIATOR. MY PROBLEM WITH THE CAR IS THAT THE CAR SHOULD NOT HAVE BEEN IN NEUTRAL. HAD THE CAR NOT BEEN IN NEUTRAL, I WOULDN'T HAVE HIT THE GAS MORE (AS I COULDN'T FIGURE OUT WHY IT WASN'T MOVING AT FIRST) AND THEN IT WOULDN'T HAVE REVVED AND WOULDN'T HAVE JUMPED.
Additional Notes:
HAVE BEEN DRIVING MY DURANGO FOR APPROXIMATELY 6 MONTHS. ON 9/19 I WAS ON MY WAY TO DROP MY KIDS AT SCHOOL AS I NORMALLY DO IN THE MORNING. TRAFFIC WAS EXTREMELY HEAVY LIKE USUAL, AND I WAS STUCK IN TRAFFIC ON 104 WESTBOUND. MY SON HAD UNDONE HIS CAR SEAT LATCH SO SINCE I WAS STUCK IN TRAFFIC AND I COULD EASILY REACH HIM. HIS SEAT IS TO THE BACK RIGHT OF ME IN THE MIDDLE ROW, AND ITS A MATTER OF JUST REACHING BACK WITH ONE ARM. AFTER SECURING HIM (PUSHED THE CLIP BACK TOGETHER), THE TRAFFIC HAD MOVED FORWARD SO I WAS GOING TO MOVE UP. I HIT THE ACCELERATOR, AND THE CAR DIDN'T MOVE, IT JUST REVVED. I NOTICED THE CAR WAS IN NEUTRAL FOR SOME REASON, SO WITHOUT CONSIDERATION I MOVED IT TO DRIVE. SINCE THE CAR WAS REVVING IT JUMPED FORWARD HITTING THE CAR IN FRONT OF ME. IT WAS A MINOR ACCIDENT, THAT DIDN'T DO MUCH DAMAGE TO MY DURANGO, BUT A SMALL PART OF THE GRILL BROKE AND PUNCTURED MY RADIATOR. MY PROBLEM WITH THE CAR IS THAT THE CAR SHOULD NOT HAVE BEEN IN NEUTRAL. HAD THE CAR NOT BEEN IN NEUTRAL, I WOULDN'T HAVE HIT THE GAS MORE (AS I COULDN'T FIGURE OUT WHY IT WASN'T MOVING AT FIRST) AND THEN IT WOULDN'T HAVE REVVED AND WOULDN'T HAVE JUMPED.
Mfg Campaign: 11025471
Recall Date: Sep 25, 2017
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury