Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control (ESC). In addition, the vehicle operator may be able to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 94B
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z48
Recall Date: Jun 9, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U43
Recall Date: May 1, 2018
Consumer Complaints
296 ComplaintsChrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY AND NO ALARM SOUNDED. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS TAKEN TO MIKE SMITH CHRYSLER JEEP DODGE RAM (409-840-3560, LOCATED AT 1945 I-10, BEAUMONT, TX 77701) AND REPAIRED, BUT THE REPAIR SPECIFICS WERE NOT DISCLOSED. AFTER THE VEHICLE WAS RETRIEVED, THE SEAT BELT BECAME INOPERABLE AND WOULD NOT RETRACT OR UNLATCH. THE VEHICLE WAS TAKEN TO ISLAND CHRYSLER DODGE JEEP RAM (844-673-0276, LOCATED AT 1239 HYLAN BLVD, STATEN ISLAND, NY 10305) WHERE IT WAS STATED THAT THE SEAT BELT WAS USED INCORRECTLY. THE CONTACT WAS NOT PROVIDED ANY FURTHER EXPLANATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY AND NO ALARM SOUNDED. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS TAKEN TO MIKE SMITH CHRYSLER JEEP DODGE RAM (409-840-3560, LOCATED AT 1945 I-10, BEAUMONT, TX 77701) AND REPAIRED, BUT THE REPAIR SPECIFICS WERE NOT DISCLOSED. AFTER THE VEHICLE WAS RETRIEVED, THE SEAT BELT BECAME INOPERABLE AND WOULD NOT RETRACT OR UNLATCH. THE VEHICLE WAS TAKEN TO ISLAND CHRYSLER DODGE JEEP RAM (844-673-0276, LOCATED AT 1239 HYLAN BLVD, STATEN ISLAND, NY 10305) WHERE IT WAS STATED THAT THE SEAT BELT WAS USED INCORRECTLY. THE CONTACT WAS NOT PROVIDED ANY FURTHER EXPLANATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY AND NO ALARM SOUNDED. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS TAKEN TO MIKE SMITH CHRYSLER JEEP DODGE RAM (409-840-3560, LOCATED AT 1945 I-10, BEAUMONT, TX 77701) AND REPAIRED, BUT THE REPAIR SPECIFICS WERE NOT DISCLOSED. AFTER THE VEHICLE WAS RETRIEVED, THE SEAT BELT BECAME INOPERABLE AND WOULD NOT RETRACT OR UNLATCH. THE VEHICLE WAS TAKEN TO ISLAND CHRYSLER DODGE JEEP RAM (844-673-0276, LOCATED AT 1239 HYLAN BLVD, STATEN ISLAND, NY 10305) WHERE IT WAS STATED THAT THE SEAT BELT WAS USED INCORRECTLY. THE CONTACT WAS NOT PROVIDED ANY FURTHER EXPLANATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Mfg Campaign: 11139480
Recall Date: Oct 10, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SINCE APPROXIMATELY 4,000 MILES WE HAVE EXPERIENCE NUMEROUS ELECTRICAL ISSUES. OUR BACK-UP CAMERA, NAVIGATION, RADIO, AND A/C WORK INTERMITTENTLY. THE DEALER INITIALLY FELT THE BATTERY WAS BACKFEEDING THE SYSTEM CAUSING A SHORT. THAT WAS QUICKLY CHANGED AND WE ARE STILL JUST WAITING FOR AN ANSWER. WHILE PARKED OVERNIGHT, ONE OF THE MAP LIGHTS CAME ON AND COULD NOT BE TURNED OFF. THE OVERHEAD CONTROL PANEL WAS REPLACED DUE TO AN OPEN CIRCUIT. MOST RECENTLY, WHEN SHIFTED INTO REVERSE, THE "R" INDICATOR ON THE SHIFTER AND DISPLAY WOULD BLINK AND THE CAR ACTED AS THOUGH IT WAS IN NEUTRAL. THE ENGINE WOULD REV, BUT THE VEHICLE WON'T REVERSE. THIS HAS OCCURRED ON BOTH A FLAT SURFACE WHILE TRYING TO BACK OUT OF A DRIVEWAY AND ONCE ON A HILL WHILE BACKING OUT OF A PARKING SPOT. WHILE ON THE HILL, THE CAR ROLLED FORWARD WHILE ENGAGED IN REVERSE. WE DO HAVE A VIDEO BUT ARE UNABLE TO UPLOAD.
Corrective Action:
SINCE APPROXIMATELY 4,000 MILES WE HAVE EXPERIENCE NUMEROUS ELECTRICAL ISSUES. OUR BACK-UP CAMERA, NAVIGATION, RADIO, AND A/C WORK INTERMITTENTLY. THE DEALER INITIALLY FELT THE BATTERY WAS BACKFEEDING THE SYSTEM CAUSING A SHORT. THAT WAS QUICKLY CHANGED AND WE ARE STILL JUST WAITING FOR AN ANSWER. WHILE PARKED OVERNIGHT, ONE OF THE MAP LIGHTS CAME ON AND COULD NOT BE TURNED OFF. THE OVERHEAD CONTROL PANEL WAS REPLACED DUE TO AN OPEN CIRCUIT. MOST RECENTLY, WHEN SHIFTED INTO REVERSE, THE "R" INDICATOR ON THE SHIFTER AND DISPLAY WOULD BLINK AND THE CAR ACTED AS THOUGH IT WAS IN NEUTRAL. THE ENGINE WOULD REV, BUT THE VEHICLE WON'T REVERSE. THIS HAS OCCURRED ON BOTH A FLAT SURFACE WHILE TRYING TO BACK OUT OF A DRIVEWAY AND ONCE ON A HILL WHILE BACKING OUT OF A PARKING SPOT. WHILE ON THE HILL, THE CAR ROLLED FORWARD WHILE ENGAGED IN REVERSE. WE DO HAVE A VIDEO BUT ARE UNABLE TO UPLOAD.
Additional Notes:
SINCE APPROXIMATELY 4,000 MILES WE HAVE EXPERIENCE NUMEROUS ELECTRICAL ISSUES. OUR BACK-UP CAMERA, NAVIGATION, RADIO, AND A/C WORK INTERMITTENTLY. THE DEALER INITIALLY FELT THE BATTERY WAS BACKFEEDING THE SYSTEM CAUSING A SHORT. THAT WAS QUICKLY CHANGED AND WE ARE STILL JUST WAITING FOR AN ANSWER. WHILE PARKED OVERNIGHT, ONE OF THE MAP LIGHTS CAME ON AND COULD NOT BE TURNED OFF. THE OVERHEAD CONTROL PANEL WAS REPLACED DUE TO AN OPEN CIRCUIT. MOST RECENTLY, WHEN SHIFTED INTO REVERSE, THE "R" INDICATOR ON THE SHIFTER AND DISPLAY WOULD BLINK AND THE CAR ACTED AS THOUGH IT WAS IN NEUTRAL. THE ENGINE WOULD REV, BUT THE VEHICLE WON'T REVERSE. THIS HAS OCCURRED ON BOTH A FLAT SURFACE WHILE TRYING TO BACK OUT OF A DRIVEWAY AND ONCE ON A HILL WHILE BACKING OUT OF A PARKING SPOT. WHILE ON THE HILL, THE CAR ROLLED FORWARD WHILE ENGAGED IN REVERSE. WE DO HAVE A VIDEO BUT ARE UNABLE TO UPLOAD.
Mfg Campaign: 11139028
Recall Date: Oct 8, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
SINCE APPROXIMATELY 4,000 MILES WE HAVE EXPERIENCE NUMEROUS ELECTRICAL ISSUES. OUR BACK-UP CAMERA, NAVIGATION, RADIO, AND A/C WORK INTERMITTENTLY. THE DEALER INITIALLY FELT THE BATTERY WAS BACKFEEDING THE SYSTEM CAUSING A SHORT. THAT WAS QUICKLY CHANGED AND WE ARE STILL JUST WAITING FOR AN ANSWER. WHILE PARKED OVERNIGHT, ONE OF THE MAP LIGHTS CAME ON AND COULD NOT BE TURNED OFF. THE OVERHEAD CONTROL PANEL WAS REPLACED DUE TO AN OPEN CIRCUIT. MOST RECENTLY, WHEN SHIFTED INTO REVERSE, THE "R" INDICATOR ON THE SHIFTER AND DISPLAY WOULD BLINK AND THE CAR ACTED AS THOUGH IT WAS IN NEUTRAL. THE ENGINE WOULD REV, BUT THE VEHICLE WON'T REVERSE. THIS HAS OCCURRED ON BOTH A FLAT SURFACE WHILE TRYING TO BACK OUT OF A DRIVEWAY AND ONCE ON A HILL WHILE BACKING OUT OF A PARKING SPOT. WHILE ON THE HILL, THE CAR ROLLED FORWARD WHILE ENGAGED IN REVERSE. WE DO HAVE A VIDEO BUT ARE UNABLE TO UPLOAD.
Corrective Action:
SINCE APPROXIMATELY 4,000 MILES WE HAVE EXPERIENCE NUMEROUS ELECTRICAL ISSUES. OUR BACK-UP CAMERA, NAVIGATION, RADIO, AND A/C WORK INTERMITTENTLY. THE DEALER INITIALLY FELT THE BATTERY WAS BACKFEEDING THE SYSTEM CAUSING A SHORT. THAT WAS QUICKLY CHANGED AND WE ARE STILL JUST WAITING FOR AN ANSWER. WHILE PARKED OVERNIGHT, ONE OF THE MAP LIGHTS CAME ON AND COULD NOT BE TURNED OFF. THE OVERHEAD CONTROL PANEL WAS REPLACED DUE TO AN OPEN CIRCUIT. MOST RECENTLY, WHEN SHIFTED INTO REVERSE, THE "R" INDICATOR ON THE SHIFTER AND DISPLAY WOULD BLINK AND THE CAR ACTED AS THOUGH IT WAS IN NEUTRAL. THE ENGINE WOULD REV, BUT THE VEHICLE WON'T REVERSE. THIS HAS OCCURRED ON BOTH A FLAT SURFACE WHILE TRYING TO BACK OUT OF A DRIVEWAY AND ONCE ON A HILL WHILE BACKING OUT OF A PARKING SPOT. WHILE ON THE HILL, THE CAR ROLLED FORWARD WHILE ENGAGED IN REVERSE. WE DO HAVE A VIDEO BUT ARE UNABLE TO UPLOAD.
Additional Notes:
SINCE APPROXIMATELY 4,000 MILES WE HAVE EXPERIENCE NUMEROUS ELECTRICAL ISSUES. OUR BACK-UP CAMERA, NAVIGATION, RADIO, AND A/C WORK INTERMITTENTLY. THE DEALER INITIALLY FELT THE BATTERY WAS BACKFEEDING THE SYSTEM CAUSING A SHORT. THAT WAS QUICKLY CHANGED AND WE ARE STILL JUST WAITING FOR AN ANSWER. WHILE PARKED OVERNIGHT, ONE OF THE MAP LIGHTS CAME ON AND COULD NOT BE TURNED OFF. THE OVERHEAD CONTROL PANEL WAS REPLACED DUE TO AN OPEN CIRCUIT. MOST RECENTLY, WHEN SHIFTED INTO REVERSE, THE "R" INDICATOR ON THE SHIFTER AND DISPLAY WOULD BLINK AND THE CAR ACTED AS THOUGH IT WAS IN NEUTRAL. THE ENGINE WOULD REV, BUT THE VEHICLE WON'T REVERSE. THIS HAS OCCURRED ON BOTH A FLAT SURFACE WHILE TRYING TO BACK OUT OF A DRIVEWAY AND ONCE ON A HILL WHILE BACKING OUT OF A PARKING SPOT. WHILE ON THE HILL, THE CAR ROLLED FORWARD WHILE ENGAGED IN REVERSE. WE DO HAVE A VIDEO BUT ARE UNABLE TO UPLOAD.
Mfg Campaign: 11139028
Recall Date: Oct 8, 2018
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
SINCE APPROXIMATELY 4,000 MILES WE HAVE EXPERIENCE NUMEROUS ELECTRICAL ISSUES. OUR BACK-UP CAMERA, NAVIGATION, RADIO, AND A/C WORK INTERMITTENTLY. THE DEALER INITIALLY FELT THE BATTERY WAS BACKFEEDING THE SYSTEM CAUSING A SHORT. THAT WAS QUICKLY CHANGED AND WE ARE STILL JUST WAITING FOR AN ANSWER. WHILE PARKED OVERNIGHT, ONE OF THE MAP LIGHTS CAME ON AND COULD NOT BE TURNED OFF. THE OVERHEAD CONTROL PANEL WAS REPLACED DUE TO AN OPEN CIRCUIT. MOST RECENTLY, WHEN SHIFTED INTO REVERSE, THE "R" INDICATOR ON THE SHIFTER AND DISPLAY WOULD BLINK AND THE CAR ACTED AS THOUGH IT WAS IN NEUTRAL. THE ENGINE WOULD REV, BUT THE VEHICLE WON'T REVERSE. THIS HAS OCCURRED ON BOTH A FLAT SURFACE WHILE TRYING TO BACK OUT OF A DRIVEWAY AND ONCE ON A HILL WHILE BACKING OUT OF A PARKING SPOT. WHILE ON THE HILL, THE CAR ROLLED FORWARD WHILE ENGAGED IN REVERSE. WE DO HAVE A VIDEO BUT ARE UNABLE TO UPLOAD.
Corrective Action:
SINCE APPROXIMATELY 4,000 MILES WE HAVE EXPERIENCE NUMEROUS ELECTRICAL ISSUES. OUR BACK-UP CAMERA, NAVIGATION, RADIO, AND A/C WORK INTERMITTENTLY. THE DEALER INITIALLY FELT THE BATTERY WAS BACKFEEDING THE SYSTEM CAUSING A SHORT. THAT WAS QUICKLY CHANGED AND WE ARE STILL JUST WAITING FOR AN ANSWER. WHILE PARKED OVERNIGHT, ONE OF THE MAP LIGHTS CAME ON AND COULD NOT BE TURNED OFF. THE OVERHEAD CONTROL PANEL WAS REPLACED DUE TO AN OPEN CIRCUIT. MOST RECENTLY, WHEN SHIFTED INTO REVERSE, THE "R" INDICATOR ON THE SHIFTER AND DISPLAY WOULD BLINK AND THE CAR ACTED AS THOUGH IT WAS IN NEUTRAL. THE ENGINE WOULD REV, BUT THE VEHICLE WON'T REVERSE. THIS HAS OCCURRED ON BOTH A FLAT SURFACE WHILE TRYING TO BACK OUT OF A DRIVEWAY AND ONCE ON A HILL WHILE BACKING OUT OF A PARKING SPOT. WHILE ON THE HILL, THE CAR ROLLED FORWARD WHILE ENGAGED IN REVERSE. WE DO HAVE A VIDEO BUT ARE UNABLE TO UPLOAD.
Additional Notes:
SINCE APPROXIMATELY 4,000 MILES WE HAVE EXPERIENCE NUMEROUS ELECTRICAL ISSUES. OUR BACK-UP CAMERA, NAVIGATION, RADIO, AND A/C WORK INTERMITTENTLY. THE DEALER INITIALLY FELT THE BATTERY WAS BACKFEEDING THE SYSTEM CAUSING A SHORT. THAT WAS QUICKLY CHANGED AND WE ARE STILL JUST WAITING FOR AN ANSWER. WHILE PARKED OVERNIGHT, ONE OF THE MAP LIGHTS CAME ON AND COULD NOT BE TURNED OFF. THE OVERHEAD CONTROL PANEL WAS REPLACED DUE TO AN OPEN CIRCUIT. MOST RECENTLY, WHEN SHIFTED INTO REVERSE, THE "R" INDICATOR ON THE SHIFTER AND DISPLAY WOULD BLINK AND THE CAR ACTED AS THOUGH IT WAS IN NEUTRAL. THE ENGINE WOULD REV, BUT THE VEHICLE WON'T REVERSE. THIS HAS OCCURRED ON BOTH A FLAT SURFACE WHILE TRYING TO BACK OUT OF A DRIVEWAY AND ONCE ON A HILL WHILE BACKING OUT OF A PARKING SPOT. WHILE ON THE HILL, THE CAR ROLLED FORWARD WHILE ENGAGED IN REVERSE. WE DO HAVE A VIDEO BUT ARE UNABLE TO UPLOAD.
Mfg Campaign: 11139028
Recall Date: Oct 8, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WITH LESS THAN 4000 MILES ON MY BRAND NEW CAR, THE TRANSMISSION DROPS FROM 8TH GEAR TO NEUTRAL (AND WOULD GO FROM REVERSE TO NEUTRAL) AND LOSE ALL POWER WHILE DRIVING. THE ENGINE WILL REV AND NOTHING HAPPENS. YOU HAVE TO PLACE THE VEHICLE IN PARK, TURN THE CAR OFF AND BACK ON TO GET IT TO WORK AGAIN. IT HAPPENED WHILE MAKING TURNS (LEFT AND RIGHT), DRIVING DOWN THE INTERSTATE, REVERSING, PULLING OUT OF PARKING SPACES, ON CITY STREETS, HIGHWAYS AND INTERSTATES, AND WHILE STATIONARY. THIS IS A SERIOUS SAFETY ISSUE. THIS HAPPENED SEVERAL TIMES (AFTER BEING SERVICED) AND NEARLY CAUSING ACCIDENTS. AT ONE POINT, I WAS DRIVING AT APPROXIMATELY 80MPH ON THE HIGHWAY, IN TRAFFIC, AND THE TRANSMISSION DROPPED TO NEUTRAL WITH THE ENGINE LIGHT COMING ON. THE ENGINE LIGHT DOES NOT STAY ON. I HAVE DONE A LITTLE RESEARCH AND HAVE FOUND WHERE THIS HAS HAPPENED TO MULTIPLE NEW DODGE DURANGO OWNERS. I CAN GET COPIES OF THE SERVICE RECORDS IF NEEDED. *DT *JS *DT CONSUMER STATED ENTIRE TRANSMISSION WAS REPLACED. UPDATED 11/7/18*JB
Corrective Action:
WITH LESS THAN 4000 MILES ON MY BRAND NEW CAR, THE TRANSMISSION DROPS FROM 8TH GEAR TO NEUTRAL (AND WOULD GO FROM REVERSE TO NEUTRAL) AND LOSE ALL POWER WHILE DRIVING. THE ENGINE WILL REV AND NOTHING HAPPENS. YOU HAVE TO PLACE THE VEHICLE IN PARK, TURN THE CAR OFF AND BACK ON TO GET IT TO WORK AGAIN. IT HAPPENED WHILE MAKING TURNS (LEFT AND RIGHT), DRIVING DOWN THE INTERSTATE, REVERSING, PULLING OUT OF PARKING SPACES, ON CITY STREETS, HIGHWAYS AND INTERSTATES, AND WHILE STATIONARY. THIS IS A SERIOUS SAFETY ISSUE. THIS HAPPENED SEVERAL TIMES (AFTER BEING SERVICED) AND NEARLY CAUSING ACCIDENTS. AT ONE POINT, I WAS DRIVING AT APPROXIMATELY 80MPH ON THE HIGHWAY, IN TRAFFIC, AND THE TRANSMISSION DROPPED TO NEUTRAL WITH THE ENGINE LIGHT COMING ON. THE ENGINE LIGHT DOES NOT STAY ON. I HAVE DONE A LITTLE RESEARCH AND HAVE FOUND WHERE THIS HAS HAPPENED TO MULTIPLE NEW DODGE DURANGO OWNERS. I CAN GET COPIES OF THE SERVICE RECORDS IF NEEDED. *DT *JS *DT CONSUMER STATED ENTIRE TRANSMISSION WAS REPLACED. UPDATED 11/7/18*JB
Additional Notes:
WITH LESS THAN 4000 MILES ON MY BRAND NEW CAR, THE TRANSMISSION DROPS FROM 8TH GEAR TO NEUTRAL (AND WOULD GO FROM REVERSE TO NEUTRAL) AND LOSE ALL POWER WHILE DRIVING. THE ENGINE WILL REV AND NOTHING HAPPENS. YOU HAVE TO PLACE THE VEHICLE IN PARK, TURN THE CAR OFF AND BACK ON TO GET IT TO WORK AGAIN. IT HAPPENED WHILE MAKING TURNS (LEFT AND RIGHT), DRIVING DOWN THE INTERSTATE, REVERSING, PULLING OUT OF PARKING SPACES, ON CITY STREETS, HIGHWAYS AND INTERSTATES, AND WHILE STATIONARY. THIS IS A SERIOUS SAFETY ISSUE. THIS HAPPENED SEVERAL TIMES (AFTER BEING SERVICED) AND NEARLY CAUSING ACCIDENTS. AT ONE POINT, I WAS DRIVING AT APPROXIMATELY 80MPH ON THE HIGHWAY, IN TRAFFIC, AND THE TRANSMISSION DROPPED TO NEUTRAL WITH THE ENGINE LIGHT COMING ON. THE ENGINE LIGHT DOES NOT STAY ON. I HAVE DONE A LITTLE RESEARCH AND HAVE FOUND WHERE THIS HAS HAPPENED TO MULTIPLE NEW DODGE DURANGO OWNERS. I CAN GET COPIES OF THE SERVICE RECORDS IF NEEDED. *DT *JS *DT CONSUMER STATED ENTIRE TRANSMISSION WAS REPLACED. UPDATED 11/7/18*JB
Mfg Campaign: 11130964
Recall Date: Sep 24, 2018
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
TL* THE CONTACT OWNS A 2018 DODGE DURANGO. WHILE DRIVING IN THE RAIN, THE SUN ROOF AND WINDSHIELD LEAKED. THE LEAKS CAUSED THE VEHICLE TO SHUT OFF IN THE MIDDLE OF A PARKING LOT SINCE THE STAR CONNECTOR WAS AFFECTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND REPAIRED, BUT THE PARTS THAT WERE REPLACED WERE UNKNOWN. THE CONTACT STATED THAT THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC. SEALANT WAS PLACED IN THE LEAK AREAS; HOWEVER, AFTER HEAVY RAIN, THE VEHICLE SHUT OFF AGAIN DUE TO WATER ENTERING THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED FOR THE MOST RECENT FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED, WHICH WAS ASSIGNED TO A CASE MANGER. AN UNKNOWN LOCAL DEALER CALLED THE CONTACT AND STATED THAT, PER THE MANUFACTURER, THE WINDSHIELD NEEDED TO BE REPLACED IN ORDER TO REPAIR THE VEHICLE. A LOANER VEHICLE WAS TO BE PROVIDED DURING THE CONTACT'S VISIT TO THE DEALER. THE FAILURE MILEAGE WAS 11,200.
Corrective Action:
TL* THE CONTACT OWNS A 2018 DODGE DURANGO. WHILE DRIVING IN THE RAIN, THE SUN ROOF AND WINDSHIELD LEAKED. THE LEAKS CAUSED THE VEHICLE TO SHUT OFF IN THE MIDDLE OF A PARKING LOT SINCE THE STAR CONNECTOR WAS AFFECTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND REPAIRED, BUT THE PARTS THAT WERE REPLACED WERE UNKNOWN. THE CONTACT STATED THAT THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC. SEALANT WAS PLACED IN THE LEAK AREAS; HOWEVER, AFTER HEAVY RAIN, THE VEHICLE SHUT OFF AGAIN DUE TO WATER ENTERING THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED FOR THE MOST RECENT FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED, WHICH WAS ASSIGNED TO A CASE MANGER. AN UNKNOWN LOCAL DEALER CALLED THE CONTACT AND STATED THAT, PER THE MANUFACTURER, THE WINDSHIELD NEEDED TO BE REPLACED IN ORDER TO REPAIR THE VEHICLE. A LOANER VEHICLE WAS TO BE PROVIDED DURING THE CONTACT'S VISIT TO THE DEALER. THE FAILURE MILEAGE WAS 11,200.
Additional Notes:
TL* THE CONTACT OWNS A 2018 DODGE DURANGO. WHILE DRIVING IN THE RAIN, THE SUN ROOF AND WINDSHIELD LEAKED. THE LEAKS CAUSED THE VEHICLE TO SHUT OFF IN THE MIDDLE OF A PARKING LOT SINCE THE STAR CONNECTOR WAS AFFECTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND REPAIRED, BUT THE PARTS THAT WERE REPLACED WERE UNKNOWN. THE CONTACT STATED THAT THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC. SEALANT WAS PLACED IN THE LEAK AREAS; HOWEVER, AFTER HEAVY RAIN, THE VEHICLE SHUT OFF AGAIN DUE TO WATER ENTERING THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED FOR THE MOST RECENT FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED, WHICH WAS ASSIGNED TO A CASE MANGER. AN UNKNOWN LOCAL DEALER CALLED THE CONTACT AND STATED THAT, PER THE MANUFACTURER, THE WINDSHIELD NEEDED TO BE REPLACED IN ORDER TO REPAIR THE VEHICLE. A LOANER VEHICLE WAS TO BE PROVIDED DURING THE CONTACT'S VISIT TO THE DEALER. THE FAILURE MILEAGE WAS 11,200.
Mfg Campaign: 11128435
Recall Date: Sep 10, 2018
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
CANNOT FILL FUEL TANK PROPERLY. WITHOUT MESSING WITH HOW FAR TO PUT FUEL NOZZLE IN OR FLIP ENTIRELY UPSIDE DOWN.IT WILL NOT FILL THE FUEL TANK. IT HAS BEEN HAPPENING FOR THE 22000 MILES I HAVE OWNED THIS BRAND NEW DURANGO. BUT TODAY I HAVE HAD ENOUGH
Corrective Action:
CANNOT FILL FUEL TANK PROPERLY. WITHOUT MESSING WITH HOW FAR TO PUT FUEL NOZZLE IN OR FLIP ENTIRELY UPSIDE DOWN.IT WILL NOT FILL THE FUEL TANK. IT HAS BEEN HAPPENING FOR THE 22000 MILES I HAVE OWNED THIS BRAND NEW DURANGO. BUT TODAY I HAVE HAD ENOUGH
Additional Notes:
CANNOT FILL FUEL TANK PROPERLY. WITHOUT MESSING WITH HOW FAR TO PUT FUEL NOZZLE IN OR FLIP ENTIRELY UPSIDE DOWN.IT WILL NOT FILL THE FUEL TANK. IT HAS BEEN HAPPENING FOR THE 22000 MILES I HAVE OWNED THIS BRAND NEW DURANGO. BUT TODAY I HAVE HAD ENOUGH
Mfg Campaign: 11122834
Recall Date: Aug 27, 2018
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
DOGS IN VEHICLE IN FRONT PASSENGER SIDE AND REAR PASSENGER SIDE. DOG IN FRONT MAY HAVE COME IN CONTACT WITH SWITCH OR CONTROL BACK\LOMBAR SEAT REST OPENED TO FOLD OPEN TO REAR ( SLEEP POSITION ) FRONT BACK REST TRAPPED AND CRUSHED DOG SLEEPING ON REAR PASSENGER SIDE, REQUIRED EMERGENCY STOP ON HIGHWAY TO ATTEMPT TO LOCATE SEAT SWITCH IN ORDER TO RELEASE DOG FROM POSITION. DOG ( 48 POUNDS ) SUFFERED MAJOR INJURIES, INTERNAL BLEEDING AND LIVER DAMAGE DUE TO RAT TRAP LIKE SETUP OR FRONT SEAT VIOLENT MOTION TOWARDS REAR AND NO SAFETY RESTRAINT MECHANISM TO PREVENT SEAT FROM PINNING REAR PASSENGERS IN PLACE. WILL SUBMIT CIVIL COURT CASE TO RECOVER LOSSES AND MEDICAL FEES FOR INJURED PET. THIS VEHICLE PRESENTS A MAJOR SAFETY HAZARD CONSIDERING THERE ARE NO SAFETY MECHANISMS PREVENTING THE FRONT SEAT FROM OPENING IN SUCH A MANNER. HAVE OWNED LOTS OF CARS AND HAVE BEEN DRIVING WITH DOGS FOR 25 YEARS NOW AND NEVER COME ACROSS SOMETHING LIKE THIS BEFORE, WILL GET RID OF THIS VEHICLE ASAP
Corrective Action:
DOGS IN VEHICLE IN FRONT PASSENGER SIDE AND REAR PASSENGER SIDE. DOG IN FRONT MAY HAVE COME IN CONTACT WITH SWITCH OR CONTROL BACK\LOMBAR SEAT REST OPENED TO FOLD OPEN TO REAR ( SLEEP POSITION ) FRONT BACK REST TRAPPED AND CRUSHED DOG SLEEPING ON REAR PASSENGER SIDE, REQUIRED EMERGENCY STOP ON HIGHWAY TO ATTEMPT TO LOCATE SEAT SWITCH IN ORDER TO RELEASE DOG FROM POSITION. DOG ( 48 POUNDS ) SUFFERED MAJOR INJURIES, INTERNAL BLEEDING AND LIVER DAMAGE DUE TO RAT TRAP LIKE SETUP OR FRONT SEAT VIOLENT MOTION TOWARDS REAR AND NO SAFETY RESTRAINT MECHANISM TO PREVENT SEAT FROM PINNING REAR PASSENGERS IN PLACE. WILL SUBMIT CIVIL COURT CASE TO RECOVER LOSSES AND MEDICAL FEES FOR INJURED PET. THIS VEHICLE PRESENTS A MAJOR SAFETY HAZARD CONSIDERING THERE ARE NO SAFETY MECHANISMS PREVENTING THE FRONT SEAT FROM OPENING IN SUCH A MANNER. HAVE OWNED LOTS OF CARS AND HAVE BEEN DRIVING WITH DOGS FOR 25 YEARS NOW AND NEVER COME ACROSS SOMETHING LIKE THIS BEFORE, WILL GET RID OF THIS VEHICLE ASAP
Additional Notes:
DOGS IN VEHICLE IN FRONT PASSENGER SIDE AND REAR PASSENGER SIDE. DOG IN FRONT MAY HAVE COME IN CONTACT WITH SWITCH OR CONTROL BACK\LOMBAR SEAT REST OPENED TO FOLD OPEN TO REAR ( SLEEP POSITION ) FRONT BACK REST TRAPPED AND CRUSHED DOG SLEEPING ON REAR PASSENGER SIDE, REQUIRED EMERGENCY STOP ON HIGHWAY TO ATTEMPT TO LOCATE SEAT SWITCH IN ORDER TO RELEASE DOG FROM POSITION. DOG ( 48 POUNDS ) SUFFERED MAJOR INJURIES, INTERNAL BLEEDING AND LIVER DAMAGE DUE TO RAT TRAP LIKE SETUP OR FRONT SEAT VIOLENT MOTION TOWARDS REAR AND NO SAFETY RESTRAINT MECHANISM TO PREVENT SEAT FROM PINNING REAR PASSENGERS IN PLACE. WILL SUBMIT CIVIL COURT CASE TO RECOVER LOSSES AND MEDICAL FEES FOR INJURED PET. THIS VEHICLE PRESENTS A MAJOR SAFETY HAZARD CONSIDERING THERE ARE NO SAFETY MECHANISMS PREVENTING THE FRONT SEAT FROM OPENING IN SUCH A MANNER. HAVE OWNED LOTS OF CARS AND HAVE BEEN DRIVING WITH DOGS FOR 25 YEARS NOW AND NEVER COME ACROSS SOMETHING LIKE THIS BEFORE, WILL GET RID OF THIS VEHICLE ASAP
Mfg Campaign: 11101459
Recall Date: Jun 12, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAVE 3 MAJOR ISSUES. 1 WHILE DRIVING THE ENTIRE CENTER CONSOLE ELECTRICAL SYSTEM HAS LOCKED COMPLETELY UP, TURNING THE AIR OFF AND NOT ALLOWING ANY CHANGE TO THE SYSTEM UNTIL THE VEHICLE IS PULLED OVER AND SHUT OFF, CONTINUING WITH ELECTRICAL 2X'S I'VE SHUT THE CAR OFF AND THE RADIO WOULD NOT TURN OFF, UNTIL THE BATTERY WAS DISCONNECTED WHICH RESET THE ENTIRE SYSTEM. MY SECOND ISSUE IS WHEN STARTING THE VEHICLE THERE IS ALMOST A GRINDING NOISE ASSOCIATED WITH THE START UP. THIRD THE CAR SEEMED TO BE STUCK ON CRUISE CONTROL BUT WITH ENOUGH TIME TO PUSH ENOUGH BUTTONS AND SHIFT TO NEUTRAL IT CAME OUT OF CRUISE, THE CAR HAS 3000 MILES ON IT AND I PAY?D ALMOST 50 GRAND FOR A BRAND NEW VEHICLE AND IT CONTINUALLY HAS ISSUES, IS THERE/WILL THERE BE A TECHNOLOGY FIX? *TR
Corrective Action:
I HAVE 3 MAJOR ISSUES. 1 WHILE DRIVING THE ENTIRE CENTER CONSOLE ELECTRICAL SYSTEM HAS LOCKED COMPLETELY UP, TURNING THE AIR OFF AND NOT ALLOWING ANY CHANGE TO THE SYSTEM UNTIL THE VEHICLE IS PULLED OVER AND SHUT OFF, CONTINUING WITH ELECTRICAL 2X'S I'VE SHUT THE CAR OFF AND THE RADIO WOULD NOT TURN OFF, UNTIL THE BATTERY WAS DISCONNECTED WHICH RESET THE ENTIRE SYSTEM. MY SECOND ISSUE IS WHEN STARTING THE VEHICLE THERE IS ALMOST A GRINDING NOISE ASSOCIATED WITH THE START UP. THIRD THE CAR SEEMED TO BE STUCK ON CRUISE CONTROL BUT WITH ENOUGH TIME TO PUSH ENOUGH BUTTONS AND SHIFT TO NEUTRAL IT CAME OUT OF CRUISE, THE CAR HAS 3000 MILES ON IT AND I PAY?D ALMOST 50 GRAND FOR A BRAND NEW VEHICLE AND IT CONTINUALLY HAS ISSUES, IS THERE/WILL THERE BE A TECHNOLOGY FIX? *TR
Additional Notes:
I HAVE 3 MAJOR ISSUES. 1 WHILE DRIVING THE ENTIRE CENTER CONSOLE ELECTRICAL SYSTEM HAS LOCKED COMPLETELY UP, TURNING THE AIR OFF AND NOT ALLOWING ANY CHANGE TO THE SYSTEM UNTIL THE VEHICLE IS PULLED OVER AND SHUT OFF, CONTINUING WITH ELECTRICAL 2X'S I'VE SHUT THE CAR OFF AND THE RADIO WOULD NOT TURN OFF, UNTIL THE BATTERY WAS DISCONNECTED WHICH RESET THE ENTIRE SYSTEM. MY SECOND ISSUE IS WHEN STARTING THE VEHICLE THERE IS ALMOST A GRINDING NOISE ASSOCIATED WITH THE START UP. THIRD THE CAR SEEMED TO BE STUCK ON CRUISE CONTROL BUT WITH ENOUGH TIME TO PUSH ENOUGH BUTTONS AND SHIFT TO NEUTRAL IT CAME OUT OF CRUISE, THE CAR HAS 3000 MILES ON IT AND I PAY?D ALMOST 50 GRAND FOR A BRAND NEW VEHICLE AND IT CONTINUALLY HAS ISSUES, IS THERE/WILL THERE BE A TECHNOLOGY FIX? *TR
Mfg Campaign: 11100777
Recall Date: Jun 10, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I HAVE 3 MAJOR ISSUES. 1 WHILE DRIVING THE ENTIRE CENTER CONSOLE ELECTRICAL SYSTEM HAS LOCKED COMPLETELY UP, TURNING THE AIR OFF AND NOT ALLOWING ANY CHANGE TO THE SYSTEM UNTIL THE VEHICLE IS PULLED OVER AND SHUT OFF, CONTINUING WITH ELECTRICAL 2X'S I'VE SHUT THE CAR OFF AND THE RADIO WOULD NOT TURN OFF, UNTIL THE BATTERY WAS DISCONNECTED WHICH RESET THE ENTIRE SYSTEM. MY SECOND ISSUE IS WHEN STARTING THE VEHICLE THERE IS ALMOST A GRINDING NOISE ASSOCIATED WITH THE START UP. THIRD THE CAR SEEMED TO BE STUCK ON CRUISE CONTROL BUT WITH ENOUGH TIME TO PUSH ENOUGH BUTTONS AND SHIFT TO NEUTRAL IT CAME OUT OF CRUISE, THE CAR HAS 3000 MILES ON IT AND I PAY?D ALMOST 50 GRAND FOR A BRAND NEW VEHICLE AND IT CONTINUALLY HAS ISSUES, IS THERE/WILL THERE BE A TECHNOLOGY FIX? *TR
Corrective Action:
I HAVE 3 MAJOR ISSUES. 1 WHILE DRIVING THE ENTIRE CENTER CONSOLE ELECTRICAL SYSTEM HAS LOCKED COMPLETELY UP, TURNING THE AIR OFF AND NOT ALLOWING ANY CHANGE TO THE SYSTEM UNTIL THE VEHICLE IS PULLED OVER AND SHUT OFF, CONTINUING WITH ELECTRICAL 2X'S I'VE SHUT THE CAR OFF AND THE RADIO WOULD NOT TURN OFF, UNTIL THE BATTERY WAS DISCONNECTED WHICH RESET THE ENTIRE SYSTEM. MY SECOND ISSUE IS WHEN STARTING THE VEHICLE THERE IS ALMOST A GRINDING NOISE ASSOCIATED WITH THE START UP. THIRD THE CAR SEEMED TO BE STUCK ON CRUISE CONTROL BUT WITH ENOUGH TIME TO PUSH ENOUGH BUTTONS AND SHIFT TO NEUTRAL IT CAME OUT OF CRUISE, THE CAR HAS 3000 MILES ON IT AND I PAY?D ALMOST 50 GRAND FOR A BRAND NEW VEHICLE AND IT CONTINUALLY HAS ISSUES, IS THERE/WILL THERE BE A TECHNOLOGY FIX? *TR
Additional Notes:
I HAVE 3 MAJOR ISSUES. 1 WHILE DRIVING THE ENTIRE CENTER CONSOLE ELECTRICAL SYSTEM HAS LOCKED COMPLETELY UP, TURNING THE AIR OFF AND NOT ALLOWING ANY CHANGE TO THE SYSTEM UNTIL THE VEHICLE IS PULLED OVER AND SHUT OFF, CONTINUING WITH ELECTRICAL 2X'S I'VE SHUT THE CAR OFF AND THE RADIO WOULD NOT TURN OFF, UNTIL THE BATTERY WAS DISCONNECTED WHICH RESET THE ENTIRE SYSTEM. MY SECOND ISSUE IS WHEN STARTING THE VEHICLE THERE IS ALMOST A GRINDING NOISE ASSOCIATED WITH THE START UP. THIRD THE CAR SEEMED TO BE STUCK ON CRUISE CONTROL BUT WITH ENOUGH TIME TO PUSH ENOUGH BUTTONS AND SHIFT TO NEUTRAL IT CAME OUT OF CRUISE, THE CAR HAS 3000 MILES ON IT AND I PAY?D ALMOST 50 GRAND FOR A BRAND NEW VEHICLE AND IT CONTINUALLY HAS ISSUES, IS THERE/WILL THERE BE A TECHNOLOGY FIX? *TR
Mfg Campaign: 11100777
Recall Date: Jun 10, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CANNOT DISABLE WEATHER POP-UPS FROM SIRIUSXM TRAVEL LINK SERVICE OR FROM UCONNECT NAVIGATION SCREEN. THESE POP-UPS TAKE UP THE ENTIRE SCREEN, AND REQUIRE YOU TO TOUCH 1 OF 2 BUTTONS ON THE SCREEN TO MAKE IS DISAPPEAR. THESE ALERTS CAN BE FOR HIGH WIND, HOT/HUMID WEATHER, ETC AND MAY NOT BE RELEVANT TO YOUR PHYSICAL LOCATION. THEY CAN POP UP WHILE THE VEHICLE IS IN MOTION OR STATIONARY. THE ALERTS HAPPEN ON A DAILY BASIS, AND YOU WILL GET THE SAME ALERTS MULTIPLE TIMES IF STARTING/STOPPING YOUR VEHICLE IN THE SAME DAY. IT IS DANGEROUS TO HAVE TO PRESS A BUTTON ON THE SCREEN TO BE ABLE TO SEE YOUR NAVIGATION DIRECTIONS, ESPECIALLY WHEN IN A POPULATED AREA WITH TRAFFIC SIGNALS AND A DENSE POPLULATION OF VEHICLES.
Corrective Action:
CANNOT DISABLE WEATHER POP-UPS FROM SIRIUSXM TRAVEL LINK SERVICE OR FROM UCONNECT NAVIGATION SCREEN. THESE POP-UPS TAKE UP THE ENTIRE SCREEN, AND REQUIRE YOU TO TOUCH 1 OF 2 BUTTONS ON THE SCREEN TO MAKE IS DISAPPEAR. THESE ALERTS CAN BE FOR HIGH WIND, HOT/HUMID WEATHER, ETC AND MAY NOT BE RELEVANT TO YOUR PHYSICAL LOCATION. THEY CAN POP UP WHILE THE VEHICLE IS IN MOTION OR STATIONARY. THE ALERTS HAPPEN ON A DAILY BASIS, AND YOU WILL GET THE SAME ALERTS MULTIPLE TIMES IF STARTING/STOPPING YOUR VEHICLE IN THE SAME DAY. IT IS DANGEROUS TO HAVE TO PRESS A BUTTON ON THE SCREEN TO BE ABLE TO SEE YOUR NAVIGATION DIRECTIONS, ESPECIALLY WHEN IN A POPULATED AREA WITH TRAFFIC SIGNALS AND A DENSE POPLULATION OF VEHICLES.
Additional Notes:
CANNOT DISABLE WEATHER POP-UPS FROM SIRIUSXM TRAVEL LINK SERVICE OR FROM UCONNECT NAVIGATION SCREEN. THESE POP-UPS TAKE UP THE ENTIRE SCREEN, AND REQUIRE YOU TO TOUCH 1 OF 2 BUTTONS ON THE SCREEN TO MAKE IS DISAPPEAR. THESE ALERTS CAN BE FOR HIGH WIND, HOT/HUMID WEATHER, ETC AND MAY NOT BE RELEVANT TO YOUR PHYSICAL LOCATION. THEY CAN POP UP WHILE THE VEHICLE IS IN MOTION OR STATIONARY. THE ALERTS HAPPEN ON A DAILY BASIS, AND YOU WILL GET THE SAME ALERTS MULTIPLE TIMES IF STARTING/STOPPING YOUR VEHICLE IN THE SAME DAY. IT IS DANGEROUS TO HAVE TO PRESS A BUTTON ON THE SCREEN TO BE ABLE TO SEE YOUR NAVIGATION DIRECTIONS, ESPECIALLY WHEN IN A POPULATED AREA WITH TRAFFIC SIGNALS AND A DENSE POPLULATION OF VEHICLES.
Mfg Campaign: 11098965
Recall Date: May 31, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WE PURCHASED OUR 2018 DODGE DURANGO SRT IN 02/2018. AFTER 300 MILES, ALL DASH LIGHTS LIT UP AND A TROUBLE CODE OF ESC WAS DISPLAYED. WE BROUGHT IT TO THE DEALER WHO ADVISED THERE WAS WATER PENETRATION OF A WIRING HARNESS CONNECTOR WHICH LEAD TO THE AXLE ACTUATOR SHORTING OUT. IT WAS REPAIRED BY CLEANING THE CONNECTOR AND REPLACING THE ACTUATOR. WE PICKED UP OUR DURANGO 4 DAYS LATER AND DROVE IT AN ADDITIONAL 990 MILES AT WHICH TIME THE SAME ISSUE HAPPENED - LIGHTS, ESC MESSAGE. WE DROPPED IT OFF AT THE DEALER ON MARCH 26, 2018 AND THEY ADVISED THE SAME ISSUE OCCURRED, WATER PENETRATED THE HARNESS CONNECTOR AND SHORTED OUT THE AXLE ACTUATOR. PARTS ARE NOT READILY AVAILABLE AT THIS TIME AS THE DEALER INDICATED ALL THE AWD DURANGOS ARE HAVING THIS ISSUE. THE HARNESS IS ON BACK ORDER THROUGH THE MIDDLE OF APRIL. I'VE CONTACTED FIAT/CHRYSLER AND ON THE FIRST REPAIR, THEY COVERED AN EXTENDED WARRANTY TO 85 MONTHS FOR US. IN MY SECOND CONTACT WITH THEM, I WAS ADVISED THIS WILL BE AN ONGOING ISSUE AS THEY HAVE NO FIX FOR THE HARNESS CONNECTOR ISSUE AND ACTUATOR PROBLEM. THE DEALERSHIP ADVISED ONCE REPAIRED THE SECOND TIME, THE ISSUE WILL RECUR ONCE DRIVEN IN WET WEATHER. BOTH ISSUES OCCURRED AS MY WIFE AND I WERE DRIVING, WHICH RESULTED IN THE LOSS OF AWD, CRUISE, AND OTHER SAFETY FUNCTIONS OF THE VEHICLE. BOTH TIMES IS HAPPENED, WE WERE DRIVING IN WET AND/OR SNOWY WEATHER. *TT *CN *JS *TT
Corrective Action:
WE PURCHASED OUR 2018 DODGE DURANGO SRT IN 02/2018. AFTER 300 MILES, ALL DASH LIGHTS LIT UP AND A TROUBLE CODE OF ESC WAS DISPLAYED. WE BROUGHT IT TO THE DEALER WHO ADVISED THERE WAS WATER PENETRATION OF A WIRING HARNESS CONNECTOR WHICH LEAD TO THE AXLE ACTUATOR SHORTING OUT. IT WAS REPAIRED BY CLEANING THE CONNECTOR AND REPLACING THE ACTUATOR. WE PICKED UP OUR DURANGO 4 DAYS LATER AND DROVE IT AN ADDITIONAL 990 MILES AT WHICH TIME THE SAME ISSUE HAPPENED - LIGHTS, ESC MESSAGE. WE DROPPED IT OFF AT THE DEALER ON MARCH 26, 2018 AND THEY ADVISED THE SAME ISSUE OCCURRED, WATER PENETRATED THE HARNESS CONNECTOR AND SHORTED OUT THE AXLE ACTUATOR. PARTS ARE NOT READILY AVAILABLE AT THIS TIME AS THE DEALER INDICATED ALL THE AWD DURANGOS ARE HAVING THIS ISSUE. THE HARNESS IS ON BACK ORDER THROUGH THE MIDDLE OF APRIL. I'VE CONTACTED FIAT/CHRYSLER AND ON THE FIRST REPAIR, THEY COVERED AN EXTENDED WARRANTY TO 85 MONTHS FOR US. IN MY SECOND CONTACT WITH THEM, I WAS ADVISED THIS WILL BE AN ONGOING ISSUE AS THEY HAVE NO FIX FOR THE HARNESS CONNECTOR ISSUE AND ACTUATOR PROBLEM. THE DEALERSHIP ADVISED ONCE REPAIRED THE SECOND TIME, THE ISSUE WILL RECUR ONCE DRIVEN IN WET WEATHER. BOTH ISSUES OCCURRED AS MY WIFE AND I WERE DRIVING, WHICH RESULTED IN THE LOSS OF AWD, CRUISE, AND OTHER SAFETY FUNCTIONS OF THE VEHICLE. BOTH TIMES IS HAPPENED, WE WERE DRIVING IN WET AND/OR SNOWY WEATHER. *TT *CN *JS *TT
Additional Notes:
WE PURCHASED OUR 2018 DODGE DURANGO SRT IN 02/2018. AFTER 300 MILES, ALL DASH LIGHTS LIT UP AND A TROUBLE CODE OF ESC WAS DISPLAYED. WE BROUGHT IT TO THE DEALER WHO ADVISED THERE WAS WATER PENETRATION OF A WIRING HARNESS CONNECTOR WHICH LEAD TO THE AXLE ACTUATOR SHORTING OUT. IT WAS REPAIRED BY CLEANING THE CONNECTOR AND REPLACING THE ACTUATOR. WE PICKED UP OUR DURANGO 4 DAYS LATER AND DROVE IT AN ADDITIONAL 990 MILES AT WHICH TIME THE SAME ISSUE HAPPENED - LIGHTS, ESC MESSAGE. WE DROPPED IT OFF AT THE DEALER ON MARCH 26, 2018 AND THEY ADVISED THE SAME ISSUE OCCURRED, WATER PENETRATED THE HARNESS CONNECTOR AND SHORTED OUT THE AXLE ACTUATOR. PARTS ARE NOT READILY AVAILABLE AT THIS TIME AS THE DEALER INDICATED ALL THE AWD DURANGOS ARE HAVING THIS ISSUE. THE HARNESS IS ON BACK ORDER THROUGH THE MIDDLE OF APRIL. I'VE CONTACTED FIAT/CHRYSLER AND ON THE FIRST REPAIR, THEY COVERED AN EXTENDED WARRANTY TO 85 MONTHS FOR US. IN MY SECOND CONTACT WITH THEM, I WAS ADVISED THIS WILL BE AN ONGOING ISSUE AS THEY HAVE NO FIX FOR THE HARNESS CONNECTOR ISSUE AND ACTUATOR PROBLEM. THE DEALERSHIP ADVISED ONCE REPAIRED THE SECOND TIME, THE ISSUE WILL RECUR ONCE DRIVEN IN WET WEATHER. BOTH ISSUES OCCURRED AS MY WIFE AND I WERE DRIVING, WHICH RESULTED IN THE LOSS OF AWD, CRUISE, AND OTHER SAFETY FUNCTIONS OF THE VEHICLE. BOTH TIMES IS HAPPENED, WE WERE DRIVING IN WET AND/OR SNOWY WEATHER. *TT *CN *JS *TT
Mfg Campaign: 11082213
Recall Date: Mar 30, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I LEASED MY CAR 2018 DODGE DURANGO , I HAD IT FOR A WEEK AND A HALF AND THEN IT STARTED TO MALFUNCTION. THE SCREEN ON MY CAR HAS BEEN REBOOTING FOR ABOUT A WEEK NOW LEAVING ME WITH NO RADIO, GPS, BACK UP CAMERA, AND ALL OTHER EMERGENCY FUNXTIONS THAT COME WITH WITH SYSTEM. I GOT THE CAR BECAUSE OF ITS RADIO AND SYSTEM. NOW I HAVE A $50,000 CAR AND I CANT DRIVE IT BUT I STILL HAVE TO PAY AT THE END OF THE MONTH. THAT IS NOT RIGHT AND I NEED SOME SORT OF COMPENSATION. THIS IS RIDICULOUS.
Corrective Action:
I LEASED MY CAR 2018 DODGE DURANGO , I HAD IT FOR A WEEK AND A HALF AND THEN IT STARTED TO MALFUNCTION. THE SCREEN ON MY CAR HAS BEEN REBOOTING FOR ABOUT A WEEK NOW LEAVING ME WITH NO RADIO, GPS, BACK UP CAMERA, AND ALL OTHER EMERGENCY FUNXTIONS THAT COME WITH WITH SYSTEM. I GOT THE CAR BECAUSE OF ITS RADIO AND SYSTEM. NOW I HAVE A $50,000 CAR AND I CANT DRIVE IT BUT I STILL HAVE TO PAY AT THE END OF THE MONTH. THAT IS NOT RIGHT AND I NEED SOME SORT OF COMPENSATION. THIS IS RIDICULOUS.
Additional Notes:
I LEASED MY CAR 2018 DODGE DURANGO , I HAD IT FOR A WEEK AND A HALF AND THEN IT STARTED TO MALFUNCTION. THE SCREEN ON MY CAR HAS BEEN REBOOTING FOR ABOUT A WEEK NOW LEAVING ME WITH NO RADIO, GPS, BACK UP CAMERA, AND ALL OTHER EMERGENCY FUNXTIONS THAT COME WITH WITH SYSTEM. I GOT THE CAR BECAUSE OF ITS RADIO AND SYSTEM. NOW I HAVE A $50,000 CAR AND I CANT DRIVE IT BUT I STILL HAVE TO PAY AT THE END OF THE MONTH. THAT IS NOT RIGHT AND I NEED SOME SORT OF COMPENSATION. THIS IS RIDICULOUS.
Mfg Campaign: 11073005
Recall Date: Feb 15, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I LEASED MY CAR 2018 DODGE DURANGO , I HAD IT FOR A WEEK AND A HALF AND THEN IT STARTED TO MALFUNCTION. THE SCREEN ON MY CAR HAS BEEN REBOOTING FOR ABOUT A WEEK NOW LEAVING ME WITH NO RADIO, GPS, BACK UP CAMERA, AND ALL OTHER EMERGENCY FUNXTIONS THAT COME WITH WITH SYSTEM. I GOT THE CAR BECAUSE OF ITS RADIO AND SYSTEM. NOW I HAVE A $50,000 CAR AND I CANT DRIVE IT BUT I STILL HAVE TO PAY AT THE END OF THE MONTH. THAT IS NOT RIGHT AND I NEED SOME SORT OF COMPENSATION. THIS IS RIDICULOUS.
Corrective Action:
I LEASED MY CAR 2018 DODGE DURANGO , I HAD IT FOR A WEEK AND A HALF AND THEN IT STARTED TO MALFUNCTION. THE SCREEN ON MY CAR HAS BEEN REBOOTING FOR ABOUT A WEEK NOW LEAVING ME WITH NO RADIO, GPS, BACK UP CAMERA, AND ALL OTHER EMERGENCY FUNXTIONS THAT COME WITH WITH SYSTEM. I GOT THE CAR BECAUSE OF ITS RADIO AND SYSTEM. NOW I HAVE A $50,000 CAR AND I CANT DRIVE IT BUT I STILL HAVE TO PAY AT THE END OF THE MONTH. THAT IS NOT RIGHT AND I NEED SOME SORT OF COMPENSATION. THIS IS RIDICULOUS.
Additional Notes:
I LEASED MY CAR 2018 DODGE DURANGO , I HAD IT FOR A WEEK AND A HALF AND THEN IT STARTED TO MALFUNCTION. THE SCREEN ON MY CAR HAS BEEN REBOOTING FOR ABOUT A WEEK NOW LEAVING ME WITH NO RADIO, GPS, BACK UP CAMERA, AND ALL OTHER EMERGENCY FUNXTIONS THAT COME WITH WITH SYSTEM. I GOT THE CAR BECAUSE OF ITS RADIO AND SYSTEM. NOW I HAVE A $50,000 CAR AND I CANT DRIVE IT BUT I STILL HAVE TO PAY AT THE END OF THE MONTH. THAT IS NOT RIGHT AND I NEED SOME SORT OF COMPENSATION. THIS IS RIDICULOUS.
Mfg Campaign: 11073005
Recall Date: Feb 15, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I LEASED MY CAR 2018 DODGE DURANGO , I HAD IT FOR A WEEK AND A HALF AND THEN IT STARTED TO MALFUNCTION. THE SCREEN ON MY CAR HAS BEEN REBOOTING FOR ABOUT A WEEK NOW LEAVING ME WITH NO RADIO, GPS, BACK UP CAMERA, AND ALL OTHER EMERGENCY FUNXTIONS THAT COME WITH WITH SYSTEM. I GOT THE CAR BECAUSE OF ITS RADIO AND SYSTEM. NOW I HAVE A $50,000 CAR AND I CANT DRIVE IT BUT I STILL HAVE TO PAY AT THE END OF THE MONTH. THAT IS NOT RIGHT AND I NEED SOME SORT OF COMPENSATION. THIS IS RIDICULOUS.
Corrective Action:
I LEASED MY CAR 2018 DODGE DURANGO , I HAD IT FOR A WEEK AND A HALF AND THEN IT STARTED TO MALFUNCTION. THE SCREEN ON MY CAR HAS BEEN REBOOTING FOR ABOUT A WEEK NOW LEAVING ME WITH NO RADIO, GPS, BACK UP CAMERA, AND ALL OTHER EMERGENCY FUNXTIONS THAT COME WITH WITH SYSTEM. I GOT THE CAR BECAUSE OF ITS RADIO AND SYSTEM. NOW I HAVE A $50,000 CAR AND I CANT DRIVE IT BUT I STILL HAVE TO PAY AT THE END OF THE MONTH. THAT IS NOT RIGHT AND I NEED SOME SORT OF COMPENSATION. THIS IS RIDICULOUS.
Additional Notes:
I LEASED MY CAR 2018 DODGE DURANGO , I HAD IT FOR A WEEK AND A HALF AND THEN IT STARTED TO MALFUNCTION. THE SCREEN ON MY CAR HAS BEEN REBOOTING FOR ABOUT A WEEK NOW LEAVING ME WITH NO RADIO, GPS, BACK UP CAMERA, AND ALL OTHER EMERGENCY FUNXTIONS THAT COME WITH WITH SYSTEM. I GOT THE CAR BECAUSE OF ITS RADIO AND SYSTEM. NOW I HAVE A $50,000 CAR AND I CANT DRIVE IT BUT I STILL HAVE TO PAY AT THE END OF THE MONTH. THAT IS NOT RIGHT AND I NEED SOME SORT OF COMPENSATION. THIS IS RIDICULOUS.
Mfg Campaign: 11073005
Recall Date: Feb 15, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE ENTIRE 8.4" SCREEN ON THE DASHBOARD FLASHES ON AND OFF CONTINUALLY WHETHER THE VEHICLE IS RUNNING OR NOT. SEEMS LIKE THERE IS A MAJOR SHORT IN THE ELECTRICAL SYSTEM. WHILE THIS ISSUE IS HAPPENING YOU HAVE NO CONTROL OVER HEATING, VENTILATION, RADIO, NAVIGATION, APPS OR APPLE CAR PLAY. ALSO, WHILE DRIVING AT NIGHT THE FLASHING SCREEN CAUSES A HAZARDOUS DISTRACTION IN AN OTHERWISE DARK VEHICLE.
Corrective Action:
THE ENTIRE 8.4" SCREEN ON THE DASHBOARD FLASHES ON AND OFF CONTINUALLY WHETHER THE VEHICLE IS RUNNING OR NOT. SEEMS LIKE THERE IS A MAJOR SHORT IN THE ELECTRICAL SYSTEM. WHILE THIS ISSUE IS HAPPENING YOU HAVE NO CONTROL OVER HEATING, VENTILATION, RADIO, NAVIGATION, APPS OR APPLE CAR PLAY. ALSO, WHILE DRIVING AT NIGHT THE FLASHING SCREEN CAUSES A HAZARDOUS DISTRACTION IN AN OTHERWISE DARK VEHICLE.
Additional Notes:
THE ENTIRE 8.4" SCREEN ON THE DASHBOARD FLASHES ON AND OFF CONTINUALLY WHETHER THE VEHICLE IS RUNNING OR NOT. SEEMS LIKE THERE IS A MAJOR SHORT IN THE ELECTRICAL SYSTEM. WHILE THIS ISSUE IS HAPPENING YOU HAVE NO CONTROL OVER HEATING, VENTILATION, RADIO, NAVIGATION, APPS OR APPLE CAR PLAY. ALSO, WHILE DRIVING AT NIGHT THE FLASHING SCREEN CAUSES A HAZARDOUS DISTRACTION IN AN OTHERWISE DARK VEHICLE.
Mfg Campaign: 11072239
Recall Date: Feb 12, 2018
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