Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control (ESC). In addition, the vehicle operator may be able to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 94B
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z48
Recall Date: Jun 9, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U43
Recall Date: May 1, 2018
Consumer Complaints
296 ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING DOWN THE FREEWAY AT APPROXIMATELY 55 MPH AND HEARD A LOUD BOOM. THERE WAS NOTHING THAT FLEW INTO MY CAR OR IMPACTED IT IN ANYWAY. I WAS UNSURE OF WHAT IT WAS AND CONTINUE DRIVING. WHEN I STOPPED AT THE HOUSE I LOOKED AROUND THE VEHICLE AND THERE WAS NO VISIBLE SIGNS OF DAMAGE SO I DID NOT THINK ANYTHING OF IT. THE NEXT DAY WHEN I WAS DRIVING, I WENT TO OPEN MY SUNROOF AND SAW THAT IT HAD SHATTERED. I INSPECTED THE GLASS AND COULD NOT SEE ANY IMPACT. I DID HAVE WINDOW TENT ON MY GLASS, WHICH IS A GOOD THING. THAT MEANS THAT THERE WAS NO GLASS THAT FLEW INTO MY CAR
Corrective Action:
I WAS DRIVING DOWN THE FREEWAY AT APPROXIMATELY 55 MPH AND HEARD A LOUD BOOM. THERE WAS NOTHING THAT FLEW INTO MY CAR OR IMPACTED IT IN ANYWAY. I WAS UNSURE OF WHAT IT WAS AND CONTINUE DRIVING. WHEN I STOPPED AT THE HOUSE I LOOKED AROUND THE VEHICLE AND THERE WAS NO VISIBLE SIGNS OF DAMAGE SO I DID NOT THINK ANYTHING OF IT. THE NEXT DAY WHEN I WAS DRIVING, I WENT TO OPEN MY SUNROOF AND SAW THAT IT HAD SHATTERED. I INSPECTED THE GLASS AND COULD NOT SEE ANY IMPACT. I DID HAVE WINDOW TENT ON MY GLASS, WHICH IS A GOOD THING. THAT MEANS THAT THERE WAS NO GLASS THAT FLEW INTO MY CAR
Additional Notes:
I WAS DRIVING DOWN THE FREEWAY AT APPROXIMATELY 55 MPH AND HEARD A LOUD BOOM. THERE WAS NOTHING THAT FLEW INTO MY CAR OR IMPACTED IT IN ANYWAY. I WAS UNSURE OF WHAT IT WAS AND CONTINUE DRIVING. WHEN I STOPPED AT THE HOUSE I LOOKED AROUND THE VEHICLE AND THERE WAS NO VISIBLE SIGNS OF DAMAGE SO I DID NOT THINK ANYTHING OF IT. THE NEXT DAY WHEN I WAS DRIVING, I WENT TO OPEN MY SUNROOF AND SAW THAT IT HAD SHATTERED. I INSPECTED THE GLASS AND COULD NOT SEE ANY IMPACT. I DID HAVE WINDOW TENT ON MY GLASS, WHICH IS A GOOD THING. THAT MEANS THAT THERE WAS NO GLASS THAT FLEW INTO MY CAR
Mfg Campaign: 11218763
Recall Date: Jun 9, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I WENT THROUGH CHEETAH CAR WASH WITH MY 2018 DODGE DURANGO AND UPON EXITING THE CAR WASH AND RECEIVING GREEN SIGNAL TO DRIVE I SHIFTED FROM "N" TO "D" AND STARTED SLOWLY DRIVING TOWARD THE VACUUM CLEANING AREA. AS I WAS SLOWLY PULLING INTO THE PARKING LOT, THE VEHICLE SUDDENLY ACCELERATED AND HIT THE POST AND BUILDING, CAUSING IT TO STOP. I CALLED THE POLICE TO THE SCENE AND THEY HAD THE VEHICLE TOWED TO BASHAM TOWING SERVICE IN BOWLING GREEN, KY. PLEASE INVESTIGATE THIS VEHICLE FOR MECHANICAL FAILURE, BECAUSE IF THIS HAD HAPPENED ON INTERSTATE, THIS COULD HAVE ENDED WAY WORSE. I FOUND INFORMATION ONLINE THAT DODGE DURANGO HAS BEEN HAVING A NUMBER OF SIMILAR ISSUES. HTTP://WWW.CARPROBLEMZOO.COM/DODGE/DURANGO/CAR-ACCELERATES-ON-ITS-OWN-PROBLEMS.PHP
Corrective Action:
I WENT THROUGH CHEETAH CAR WASH WITH MY 2018 DODGE DURANGO AND UPON EXITING THE CAR WASH AND RECEIVING GREEN SIGNAL TO DRIVE I SHIFTED FROM "N" TO "D" AND STARTED SLOWLY DRIVING TOWARD THE VACUUM CLEANING AREA. AS I WAS SLOWLY PULLING INTO THE PARKING LOT, THE VEHICLE SUDDENLY ACCELERATED AND HIT THE POST AND BUILDING, CAUSING IT TO STOP. I CALLED THE POLICE TO THE SCENE AND THEY HAD THE VEHICLE TOWED TO BASHAM TOWING SERVICE IN BOWLING GREEN, KY. PLEASE INVESTIGATE THIS VEHICLE FOR MECHANICAL FAILURE, BECAUSE IF THIS HAD HAPPENED ON INTERSTATE, THIS COULD HAVE ENDED WAY WORSE. I FOUND INFORMATION ONLINE THAT DODGE DURANGO HAS BEEN HAVING A NUMBER OF SIMILAR ISSUES. HTTP://WWW.CARPROBLEMZOO.COM/DODGE/DURANGO/CAR-ACCELERATES-ON-ITS-OWN-PROBLEMS.PHP
Additional Notes:
I WENT THROUGH CHEETAH CAR WASH WITH MY 2018 DODGE DURANGO AND UPON EXITING THE CAR WASH AND RECEIVING GREEN SIGNAL TO DRIVE I SHIFTED FROM "N" TO "D" AND STARTED SLOWLY DRIVING TOWARD THE VACUUM CLEANING AREA. AS I WAS SLOWLY PULLING INTO THE PARKING LOT, THE VEHICLE SUDDENLY ACCELERATED AND HIT THE POST AND BUILDING, CAUSING IT TO STOP. I CALLED THE POLICE TO THE SCENE AND THEY HAD THE VEHICLE TOWED TO BASHAM TOWING SERVICE IN BOWLING GREEN, KY. PLEASE INVESTIGATE THIS VEHICLE FOR MECHANICAL FAILURE, BECAUSE IF THIS HAD HAPPENED ON INTERSTATE, THIS COULD HAVE ENDED WAY WORSE. I FOUND INFORMATION ONLINE THAT DODGE DURANGO HAS BEEN HAVING A NUMBER OF SIMILAR ISSUES. HTTP://WWW.CARPROBLEMZOO.COM/DODGE/DURANGO/CAR-ACCELERATES-ON-ITS-OWN-PROBLEMS.PHP
Mfg Campaign: 11217405
Recall Date: Jun 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I WENT THROUGH CHEETAH CAR WASH WITH MY 2018 DODGE DURANGO AND UPON EXITING THE CAR WASH AND RECEIVING GREEN SIGNAL TO DRIVE I SHIFTED FROM "N" TO "D" AND STARTED SLOWLY DRIVING TOWARD THE VACUUM CLEANING AREA. AS I WAS SLOWLY PULLING INTO THE PARKING LOT, THE VEHICLE SUDDENLY ACCELERATED AND HIT THE POST AND BUILDING, CAUSING IT TO STOP. I CALLED THE POLICE TO THE SCENE AND THEY HAD THE VEHICLE TOWED TO BASHAM TOWING SERVICE IN BOWLING GREEN, KY. PLEASE INVESTIGATE THIS VEHICLE FOR MECHANICAL FAILURE, BECAUSE IF THIS HAD HAPPENED ON INTERSTATE, THIS COULD HAVE ENDED WAY WORSE. I FOUND INFORMATION ONLINE THAT DODGE DURANGO HAS BEEN HAVING A NUMBER OF SIMILAR ISSUES. HTTP://WWW.CARPROBLEMZOO.COM/DODGE/DURANGO/CAR-ACCELERATES-ON-ITS-OWN-PROBLEMS.PHP
Corrective Action:
I WENT THROUGH CHEETAH CAR WASH WITH MY 2018 DODGE DURANGO AND UPON EXITING THE CAR WASH AND RECEIVING GREEN SIGNAL TO DRIVE I SHIFTED FROM "N" TO "D" AND STARTED SLOWLY DRIVING TOWARD THE VACUUM CLEANING AREA. AS I WAS SLOWLY PULLING INTO THE PARKING LOT, THE VEHICLE SUDDENLY ACCELERATED AND HIT THE POST AND BUILDING, CAUSING IT TO STOP. I CALLED THE POLICE TO THE SCENE AND THEY HAD THE VEHICLE TOWED TO BASHAM TOWING SERVICE IN BOWLING GREEN, KY. PLEASE INVESTIGATE THIS VEHICLE FOR MECHANICAL FAILURE, BECAUSE IF THIS HAD HAPPENED ON INTERSTATE, THIS COULD HAVE ENDED WAY WORSE. I FOUND INFORMATION ONLINE THAT DODGE DURANGO HAS BEEN HAVING A NUMBER OF SIMILAR ISSUES. HTTP://WWW.CARPROBLEMZOO.COM/DODGE/DURANGO/CAR-ACCELERATES-ON-ITS-OWN-PROBLEMS.PHP
Additional Notes:
I WENT THROUGH CHEETAH CAR WASH WITH MY 2018 DODGE DURANGO AND UPON EXITING THE CAR WASH AND RECEIVING GREEN SIGNAL TO DRIVE I SHIFTED FROM "N" TO "D" AND STARTED SLOWLY DRIVING TOWARD THE VACUUM CLEANING AREA. AS I WAS SLOWLY PULLING INTO THE PARKING LOT, THE VEHICLE SUDDENLY ACCELERATED AND HIT THE POST AND BUILDING, CAUSING IT TO STOP. I CALLED THE POLICE TO THE SCENE AND THEY HAD THE VEHICLE TOWED TO BASHAM TOWING SERVICE IN BOWLING GREEN, KY. PLEASE INVESTIGATE THIS VEHICLE FOR MECHANICAL FAILURE, BECAUSE IF THIS HAD HAPPENED ON INTERSTATE, THIS COULD HAVE ENDED WAY WORSE. I FOUND INFORMATION ONLINE THAT DODGE DURANGO HAS BEEN HAVING A NUMBER OF SIMILAR ISSUES. HTTP://WWW.CARPROBLEMZOO.COM/DODGE/DURANGO/CAR-ACCELERATES-ON-ITS-OWN-PROBLEMS.PHP
Mfg Campaign: 11217405
Recall Date: Jun 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
TIRES
Potential Consequences:
TL* THE CONTACT OWNS A 2018 DODGE DURANGO, EQUIPPED WITH BRIDGE STONE TIRES, TIRE LINE: ECOPIA, TIRE SIZE:265-50R-20 N/A, AND DOT 7XUMEC13017. THE TIRES WERE THE ORIGINAL TIRES. THE CONTACT STATED THAT WHILE DRIVING ABOUT 55 MPH, THE TIRE BELTS ON THE REAR DRIVER'S AND THE REAR PASSENGER'S SIDE TIRES FRACTURED AND AND CAUSED THE TIRES TO VIBRATE. THE DEALER WAS NOT CALLED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT TIRE SHOP AND REPLACED THE TWO TIRES. THE VEHICLE AND THE TIRE FAILURE MILEAGES WERE APPROXIMATELY 25,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 DODGE DURANGO, EQUIPPED WITH BRIDGE STONE TIRES, TIRE LINE: ECOPIA, TIRE SIZE:265-50R-20 N/A, AND DOT 7XUMEC13017. THE TIRES WERE THE ORIGINAL TIRES. THE CONTACT STATED THAT WHILE DRIVING ABOUT 55 MPH, THE TIRE BELTS ON THE REAR DRIVER'S AND THE REAR PASSENGER'S SIDE TIRES FRACTURED AND AND CAUSED THE TIRES TO VIBRATE. THE DEALER WAS NOT CALLED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT TIRE SHOP AND REPLACED THE TWO TIRES. THE VEHICLE AND THE TIRE FAILURE MILEAGES WERE APPROXIMATELY 25,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 DODGE DURANGO, EQUIPPED WITH BRIDGE STONE TIRES, TIRE LINE: ECOPIA, TIRE SIZE:265-50R-20 N/A, AND DOT 7XUMEC13017. THE TIRES WERE THE ORIGINAL TIRES. THE CONTACT STATED THAT WHILE DRIVING ABOUT 55 MPH, THE TIRE BELTS ON THE REAR DRIVER'S AND THE REAR PASSENGER'S SIDE TIRES FRACTURED AND AND CAUSED THE TIRES TO VIBRATE. THE DEALER WAS NOT CALLED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT TIRE SHOP AND REPLACED THE TWO TIRES. THE VEHICLE AND THE TIRE FAILURE MILEAGES WERE APPROXIMATELY 25,000.
Mfg Campaign: 11207446
Recall Date: May 14, 2019
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
DURANGO R/T HEMI AWD TOWING PACKAGE. NOTICED RATTLE,CLUNKING ON REAR PASSENGER SIDE, AS WELL AS INCREASED BODY ROLL AND REAR END SWAY/ROAD WALK ON ROAD PATCHES, ROAD SURFACE TO BRIDGE TRANSITIONS, ETC. LEADING TO A STEERING CORRECTION ON STEERING WHEEL. VERY NOTICEABLE AT HIGHWAY SPEEDS. MADE APPT. FOR DEALER INSPECTION/REPAIR. DEALER DIAGNOSED AS BAD REAR STRUT, ORDERED NEW STRUTS FOR BOTH REAR SIDES AND SENT ME HOME. I HAVE BEEN WAITING ALMOST 4 WEEKS NOW, DEALER JUST TELLS ME "138+ STRUTS ARE ON BACK ORDER, NO ETA FOR THE PARTS. OPENED AN INCIDENT WITH FCA CUSTOMER SERVICE OVER A WEEK AGO, ALL THEY ARE DOING IS SENDING ME A DAILY EMAIL OR VMAIL SAYING THEY ARE WORKING ON GETTING ME THE PART, NO ETA. MEANWHILE THE RIDE CONTINUES TO DETERIORATE.
Corrective Action:
DURANGO R/T HEMI AWD TOWING PACKAGE. NOTICED RATTLE,CLUNKING ON REAR PASSENGER SIDE, AS WELL AS INCREASED BODY ROLL AND REAR END SWAY/ROAD WALK ON ROAD PATCHES, ROAD SURFACE TO BRIDGE TRANSITIONS, ETC. LEADING TO A STEERING CORRECTION ON STEERING WHEEL. VERY NOTICEABLE AT HIGHWAY SPEEDS. MADE APPT. FOR DEALER INSPECTION/REPAIR. DEALER DIAGNOSED AS BAD REAR STRUT, ORDERED NEW STRUTS FOR BOTH REAR SIDES AND SENT ME HOME. I HAVE BEEN WAITING ALMOST 4 WEEKS NOW, DEALER JUST TELLS ME "138+ STRUTS ARE ON BACK ORDER, NO ETA FOR THE PARTS. OPENED AN INCIDENT WITH FCA CUSTOMER SERVICE OVER A WEEK AGO, ALL THEY ARE DOING IS SENDING ME A DAILY EMAIL OR VMAIL SAYING THEY ARE WORKING ON GETTING ME THE PART, NO ETA. MEANWHILE THE RIDE CONTINUES TO DETERIORATE.
Additional Notes:
DURANGO R/T HEMI AWD TOWING PACKAGE. NOTICED RATTLE,CLUNKING ON REAR PASSENGER SIDE, AS WELL AS INCREASED BODY ROLL AND REAR END SWAY/ROAD WALK ON ROAD PATCHES, ROAD SURFACE TO BRIDGE TRANSITIONS, ETC. LEADING TO A STEERING CORRECTION ON STEERING WHEEL. VERY NOTICEABLE AT HIGHWAY SPEEDS. MADE APPT. FOR DEALER INSPECTION/REPAIR. DEALER DIAGNOSED AS BAD REAR STRUT, ORDERED NEW STRUTS FOR BOTH REAR SIDES AND SENT ME HOME. I HAVE BEEN WAITING ALMOST 4 WEEKS NOW, DEALER JUST TELLS ME "138+ STRUTS ARE ON BACK ORDER, NO ETA FOR THE PARTS. OPENED AN INCIDENT WITH FCA CUSTOMER SERVICE OVER A WEEK AGO, ALL THEY ARE DOING IS SENDING ME A DAILY EMAIL OR VMAIL SAYING THEY ARE WORKING ON GETTING ME THE PART, NO ETA. MEANWHILE THE RIDE CONTINUES TO DETERIORATE.
Mfg Campaign: 11207174
Recall Date: May 13, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
TL* THE CONTACT OWNS A 2018 DODGE DURANGO. THE CONTACT STATED THAT THERE WAS AN INTERNAL FAULT AND THE DOOR AJAR WARNING INDICATOR ILLUMINATED FOR THE REAR PASSENGER SIDE. THE DEALER (DEACON'S CHRYSLER DODGE JEEP RAM, 835 SOM CENTER RD, MAYFIELD, OH 44143, (440) 442-0424) WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE DURING THE INITIAL VISIT. DURING THE SECOND VISIT TO THE SAME DEALER, THE REAR PASSENGER SIDE DOOR LATCH WAS REPLACED, BUT THE FAILURE CONTINUED. THE CONTACT PLANNED ON TAKING THE VEHICLE BACK TO THE DEALER A THIRD TIME. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 DODGE DURANGO. THE CONTACT STATED THAT THERE WAS AN INTERNAL FAULT AND THE DOOR AJAR WARNING INDICATOR ILLUMINATED FOR THE REAR PASSENGER SIDE. THE DEALER (DEACON'S CHRYSLER DODGE JEEP RAM, 835 SOM CENTER RD, MAYFIELD, OH 44143, (440) 442-0424) WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE DURING THE INITIAL VISIT. DURING THE SECOND VISIT TO THE SAME DEALER, THE REAR PASSENGER SIDE DOOR LATCH WAS REPLACED, BUT THE FAILURE CONTINUED. THE CONTACT PLANNED ON TAKING THE VEHICLE BACK TO THE DEALER A THIRD TIME. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 DODGE DURANGO. THE CONTACT STATED THAT THERE WAS AN INTERNAL FAULT AND THE DOOR AJAR WARNING INDICATOR ILLUMINATED FOR THE REAR PASSENGER SIDE. THE DEALER (DEACON'S CHRYSLER DODGE JEEP RAM, 835 SOM CENTER RD, MAYFIELD, OH 44143, (440) 442-0424) WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE DURING THE INITIAL VISIT. DURING THE SECOND VISIT TO THE SAME DEALER, THE REAR PASSENGER SIDE DOOR LATCH WAS REPLACED, BUT THE FAILURE CONTINUED. THE CONTACT PLANNED ON TAKING THE VEHICLE BACK TO THE DEALER A THIRD TIME. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Mfg Campaign: 11205705
Recall Date: May 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 DODGE DURANGO. THE CONTACT STATED THAT THERE WAS AN INTERNAL FAULT AND THE DOOR AJAR WARNING INDICATOR ILLUMINATED FOR THE REAR PASSENGER SIDE. THE DEALER (DEACON'S CHRYSLER DODGE JEEP RAM, 835 SOM CENTER RD, MAYFIELD, OH 44143, (440) 442-0424) WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE DURING THE INITIAL VISIT. DURING THE SECOND VISIT TO THE SAME DEALER, THE REAR PASSENGER SIDE DOOR LATCH WAS REPLACED, BUT THE FAILURE CONTINUED. THE CONTACT PLANNED ON TAKING THE VEHICLE BACK TO THE DEALER A THIRD TIME. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 DODGE DURANGO. THE CONTACT STATED THAT THERE WAS AN INTERNAL FAULT AND THE DOOR AJAR WARNING INDICATOR ILLUMINATED FOR THE REAR PASSENGER SIDE. THE DEALER (DEACON'S CHRYSLER DODGE JEEP RAM, 835 SOM CENTER RD, MAYFIELD, OH 44143, (440) 442-0424) WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE DURING THE INITIAL VISIT. DURING THE SECOND VISIT TO THE SAME DEALER, THE REAR PASSENGER SIDE DOOR LATCH WAS REPLACED, BUT THE FAILURE CONTINUED. THE CONTACT PLANNED ON TAKING THE VEHICLE BACK TO THE DEALER A THIRD TIME. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 DODGE DURANGO. THE CONTACT STATED THAT THERE WAS AN INTERNAL FAULT AND THE DOOR AJAR WARNING INDICATOR ILLUMINATED FOR THE REAR PASSENGER SIDE. THE DEALER (DEACON'S CHRYSLER DODGE JEEP RAM, 835 SOM CENTER RD, MAYFIELD, OH 44143, (440) 442-0424) WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE DURING THE INITIAL VISIT. DURING THE SECOND VISIT TO THE SAME DEALER, THE REAR PASSENGER SIDE DOOR LATCH WAS REPLACED, BUT THE FAILURE CONTINUED. THE CONTACT PLANNED ON TAKING THE VEHICLE BACK TO THE DEALER A THIRD TIME. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Mfg Campaign: 11205705
Recall Date: May 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVE MY 2018 DODGE DURANGO ON THE FWY AROUND 65+ THE ENGINE JUST TURN OFF. WITH KIDS IN THE CAR WE WERE STUCK IN THE SLOW LANE OF THE FWY UNABLE TO MOVE THE CAR. I TRIED RESTARTING IT WITH NO LUCK. THE CAR STILL HAD POWER(LIGHTS WERE ON). THE CAR WOULDN'T GO INTO NEUTRAL .. THE CAR HAD TO BE PULLED OFF THE ROAD BY A TOW TRUCK. AFTER ABOUT AN HOUR( CAR WAS TOWED) WHEN WE GOT IT HOME WE TRIED AGAIN TO START THE CAR IT STARTED! NO CHECK LIGHT CAME ON DURING ANYTIME. A VERY SCARY EXPERIENCE.
Corrective Action:
WHILE DRIVE MY 2018 DODGE DURANGO ON THE FWY AROUND 65+ THE ENGINE JUST TURN OFF. WITH KIDS IN THE CAR WE WERE STUCK IN THE SLOW LANE OF THE FWY UNABLE TO MOVE THE CAR. I TRIED RESTARTING IT WITH NO LUCK. THE CAR STILL HAD POWER(LIGHTS WERE ON). THE CAR WOULDN'T GO INTO NEUTRAL .. THE CAR HAD TO BE PULLED OFF THE ROAD BY A TOW TRUCK. AFTER ABOUT AN HOUR( CAR WAS TOWED) WHEN WE GOT IT HOME WE TRIED AGAIN TO START THE CAR IT STARTED! NO CHECK LIGHT CAME ON DURING ANYTIME. A VERY SCARY EXPERIENCE.
Additional Notes:
WHILE DRIVE MY 2018 DODGE DURANGO ON THE FWY AROUND 65+ THE ENGINE JUST TURN OFF. WITH KIDS IN THE CAR WE WERE STUCK IN THE SLOW LANE OF THE FWY UNABLE TO MOVE THE CAR. I TRIED RESTARTING IT WITH NO LUCK. THE CAR STILL HAD POWER(LIGHTS WERE ON). THE CAR WOULDN'T GO INTO NEUTRAL .. THE CAR HAD TO BE PULLED OFF THE ROAD BY A TOW TRUCK. AFTER ABOUT AN HOUR( CAR WAS TOWED) WHEN WE GOT IT HOME WE TRIED AGAIN TO START THE CAR IT STARTED! NO CHECK LIGHT CAME ON DURING ANYTIME. A VERY SCARY EXPERIENCE.
Mfg Campaign: 11193032
Recall Date: Apr 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVE MY 2018 DODGE DURANGO ON THE FWY AROUND 65+ THE ENGINE JUST TURN OFF. WITH KIDS IN THE CAR WE WERE STUCK IN THE SLOW LANE OF THE FWY UNABLE TO MOVE THE CAR. I TRIED RESTARTING IT WITH NO LUCK. THE CAR STILL HAD POWER(LIGHTS WERE ON). THE CAR WOULDN'T GO INTO NEUTRAL .. THE CAR HAD TO BE PULLED OFF THE ROAD BY A TOW TRUCK. AFTER ABOUT AN HOUR( CAR WAS TOWED) WHEN WE GOT IT HOME WE TRIED AGAIN TO START THE CAR IT STARTED! NO CHECK LIGHT CAME ON DURING ANYTIME. A VERY SCARY EXPERIENCE.
Corrective Action:
WHILE DRIVE MY 2018 DODGE DURANGO ON THE FWY AROUND 65+ THE ENGINE JUST TURN OFF. WITH KIDS IN THE CAR WE WERE STUCK IN THE SLOW LANE OF THE FWY UNABLE TO MOVE THE CAR. I TRIED RESTARTING IT WITH NO LUCK. THE CAR STILL HAD POWER(LIGHTS WERE ON). THE CAR WOULDN'T GO INTO NEUTRAL .. THE CAR HAD TO BE PULLED OFF THE ROAD BY A TOW TRUCK. AFTER ABOUT AN HOUR( CAR WAS TOWED) WHEN WE GOT IT HOME WE TRIED AGAIN TO START THE CAR IT STARTED! NO CHECK LIGHT CAME ON DURING ANYTIME. A VERY SCARY EXPERIENCE.
Additional Notes:
WHILE DRIVE MY 2018 DODGE DURANGO ON THE FWY AROUND 65+ THE ENGINE JUST TURN OFF. WITH KIDS IN THE CAR WE WERE STUCK IN THE SLOW LANE OF THE FWY UNABLE TO MOVE THE CAR. I TRIED RESTARTING IT WITH NO LUCK. THE CAR STILL HAD POWER(LIGHTS WERE ON). THE CAR WOULDN'T GO INTO NEUTRAL .. THE CAR HAD TO BE PULLED OFF THE ROAD BY A TOW TRUCK. AFTER ABOUT AN HOUR( CAR WAS TOWED) WHEN WE GOT IT HOME WE TRIED AGAIN TO START THE CAR IT STARTED! NO CHECK LIGHT CAME ON DURING ANYTIME. A VERY SCARY EXPERIENCE.
Mfg Campaign: 11193032
Recall Date: Apr 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVE MY 2018 DODGE DURANGO ON THE FWY AROUND 65+ THE ENGINE JUST TURN OFF. WITH KIDS IN THE CAR WE WERE STUCK IN THE SLOW LANE OF THE FWY UNABLE TO MOVE THE CAR. I TRIED RESTARTING IT WITH NO LUCK. THE CAR STILL HAD POWER(LIGHTS WERE ON). THE CAR WOULDN'T GO INTO NEUTRAL .. THE CAR HAD TO BE PULLED OFF THE ROAD BY A TOW TRUCK. AFTER ABOUT AN HOUR( CAR WAS TOWED) WHEN WE GOT IT HOME WE TRIED AGAIN TO START THE CAR IT STARTED! NO CHECK LIGHT CAME ON DURING ANYTIME. A VERY SCARY EXPERIENCE.
Corrective Action:
WHILE DRIVE MY 2018 DODGE DURANGO ON THE FWY AROUND 65+ THE ENGINE JUST TURN OFF. WITH KIDS IN THE CAR WE WERE STUCK IN THE SLOW LANE OF THE FWY UNABLE TO MOVE THE CAR. I TRIED RESTARTING IT WITH NO LUCK. THE CAR STILL HAD POWER(LIGHTS WERE ON). THE CAR WOULDN'T GO INTO NEUTRAL .. THE CAR HAD TO BE PULLED OFF THE ROAD BY A TOW TRUCK. AFTER ABOUT AN HOUR( CAR WAS TOWED) WHEN WE GOT IT HOME WE TRIED AGAIN TO START THE CAR IT STARTED! NO CHECK LIGHT CAME ON DURING ANYTIME. A VERY SCARY EXPERIENCE.
Additional Notes:
WHILE DRIVE MY 2018 DODGE DURANGO ON THE FWY AROUND 65+ THE ENGINE JUST TURN OFF. WITH KIDS IN THE CAR WE WERE STUCK IN THE SLOW LANE OF THE FWY UNABLE TO MOVE THE CAR. I TRIED RESTARTING IT WITH NO LUCK. THE CAR STILL HAD POWER(LIGHTS WERE ON). THE CAR WOULDN'T GO INTO NEUTRAL .. THE CAR HAD TO BE PULLED OFF THE ROAD BY A TOW TRUCK. AFTER ABOUT AN HOUR( CAR WAS TOWED) WHEN WE GOT IT HOME WE TRIED AGAIN TO START THE CAR IT STARTED! NO CHECK LIGHT CAME ON DURING ANYTIME. A VERY SCARY EXPERIENCE.
Mfg Campaign: 11193032
Recall Date: Apr 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 DODGE DURANGO. WHILE DRIVING 43 MPH OVER AN ICY PATCH IN THE ROAD, THE VEHICLE CRASHED INTO A GUARDRAIL, THREE TELEPHONE POLES, AND A TREE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A SHOULDER INJURY AND MEDICAL ATTENTION WAS PROVIDED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED. A SPECIAL INSPECTOR COLLECTED THE EVENT DATA RECORDER AND INFORMED THE CONTACT THAT THE FRONT PASSENGER SIDE IMPACT WOULD NOT CAUSE THE AIR BAGS TO DEPLOY. THE FAILURE MILEAGE WAS 5,000. THE VIN WAS NOT AVAILABLE. *DT*JB
Corrective Action:
TL* THE CONTACT OWNS A 2018 DODGE DURANGO. WHILE DRIVING 43 MPH OVER AN ICY PATCH IN THE ROAD, THE VEHICLE CRASHED INTO A GUARDRAIL, THREE TELEPHONE POLES, AND A TREE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A SHOULDER INJURY AND MEDICAL ATTENTION WAS PROVIDED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED. A SPECIAL INSPECTOR COLLECTED THE EVENT DATA RECORDER AND INFORMED THE CONTACT THAT THE FRONT PASSENGER SIDE IMPACT WOULD NOT CAUSE THE AIR BAGS TO DEPLOY. THE FAILURE MILEAGE WAS 5,000. THE VIN WAS NOT AVAILABLE. *DT*JB
Additional Notes:
TL* THE CONTACT OWNS A 2018 DODGE DURANGO. WHILE DRIVING 43 MPH OVER AN ICY PATCH IN THE ROAD, THE VEHICLE CRASHED INTO A GUARDRAIL, THREE TELEPHONE POLES, AND A TREE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A SHOULDER INJURY AND MEDICAL ATTENTION WAS PROVIDED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED. A SPECIAL INSPECTOR COLLECTED THE EVENT DATA RECORDER AND INFORMED THE CONTACT THAT THE FRONT PASSENGER SIDE IMPACT WOULD NOT CAUSE THE AIR BAGS TO DEPLOY. THE FAILURE MILEAGE WAS 5,000. THE VIN WAS NOT AVAILABLE. *DT*JB
Mfg Campaign: 11182599
Recall Date: Feb 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
MOST PUMPS DO NOT WORK ONLY COSTCO CANNOT FILL THE TANK WITH MORE THAN $1 - $2 WORTH OF GAS WITHOUT THE PUMP CLICKING OFF. I HAVE TRIED SEVERAL GAS STATIONS AND I HAVE THE SAME PROBLEM EVERYWHERE. I HAVE TO HOLD THE NOZZLE ALMOST UPSIDE DOWN IN ORDER TO PUMP GAS. I HAVE ONLY HAD THE CAR 2 MONTHS AND I AM READY TO GET RID OF IT SOLELY BECAUSE OF THIS PROBLEM.
Corrective Action:
MOST PUMPS DO NOT WORK ONLY COSTCO CANNOT FILL THE TANK WITH MORE THAN $1 - $2 WORTH OF GAS WITHOUT THE PUMP CLICKING OFF. I HAVE TRIED SEVERAL GAS STATIONS AND I HAVE THE SAME PROBLEM EVERYWHERE. I HAVE TO HOLD THE NOZZLE ALMOST UPSIDE DOWN IN ORDER TO PUMP GAS. I HAVE ONLY HAD THE CAR 2 MONTHS AND I AM READY TO GET RID OF IT SOLELY BECAUSE OF THIS PROBLEM.
Additional Notes:
MOST PUMPS DO NOT WORK ONLY COSTCO CANNOT FILL THE TANK WITH MORE THAN $1 - $2 WORTH OF GAS WITHOUT THE PUMP CLICKING OFF. I HAVE TRIED SEVERAL GAS STATIONS AND I HAVE THE SAME PROBLEM EVERYWHERE. I HAVE TO HOLD THE NOZZLE ALMOST UPSIDE DOWN IN ORDER TO PUMP GAS. I HAVE ONLY HAD THE CAR 2 MONTHS AND I AM READY TO GET RID OF IT SOLELY BECAUSE OF THIS PROBLEM.
Mfg Campaign: 11181809
Recall Date: Feb 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
UCONNECT RADIO CONTINUOUSLY HAS WEATHER ALERT POP-UPS THAT ARE A BIG DISTRACTION WHILE DRIVING. A WEATHER ALERT THAT IS PERTINENT TO THE AREA THAT YOU ARE IN WOULD BE ACCEPTABLE, BUT ALERTS FOR COUNTIES THAT ARE 100-400 MILES AWAY CAUSES CONTINUAL SPAMMING OF THE RADIO, WHICH IS A HUGE DISTRACTION TO A DRIVER. CONTACT TO BOTH SIRIUS XM AND FCA HAVE YIELDED NO RESULTS. THERE IS NO WAY IN THE OPTIONS TO DISABLE THIS FEATURE AND NO UPDATE HAS BEEN PROVIDED FROM THE MANUFACTURER.
Corrective Action:
UCONNECT RADIO CONTINUOUSLY HAS WEATHER ALERT POP-UPS THAT ARE A BIG DISTRACTION WHILE DRIVING. A WEATHER ALERT THAT IS PERTINENT TO THE AREA THAT YOU ARE IN WOULD BE ACCEPTABLE, BUT ALERTS FOR COUNTIES THAT ARE 100-400 MILES AWAY CAUSES CONTINUAL SPAMMING OF THE RADIO, WHICH IS A HUGE DISTRACTION TO A DRIVER. CONTACT TO BOTH SIRIUS XM AND FCA HAVE YIELDED NO RESULTS. THERE IS NO WAY IN THE OPTIONS TO DISABLE THIS FEATURE AND NO UPDATE HAS BEEN PROVIDED FROM THE MANUFACTURER.
Additional Notes:
UCONNECT RADIO CONTINUOUSLY HAS WEATHER ALERT POP-UPS THAT ARE A BIG DISTRACTION WHILE DRIVING. A WEATHER ALERT THAT IS PERTINENT TO THE AREA THAT YOU ARE IN WOULD BE ACCEPTABLE, BUT ALERTS FOR COUNTIES THAT ARE 100-400 MILES AWAY CAUSES CONTINUAL SPAMMING OF THE RADIO, WHICH IS A HUGE DISTRACTION TO A DRIVER. CONTACT TO BOTH SIRIUS XM AND FCA HAVE YIELDED NO RESULTS. THERE IS NO WAY IN THE OPTIONS TO DISABLE THIS FEATURE AND NO UPDATE HAS BEEN PROVIDED FROM THE MANUFACTURER.
Mfg Campaign: 11174916
Recall Date: Feb 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I WAS COMING THREW THE WV AREA COMING DOWN A HILL MOVING TOWARD THE CAR TUNNELS. JUST AS I WAS COMING DOWN THE HILL THE CAR INCRESSINED THE SPEEDS FROM 70 TO 75 AND THEN FROM THERE TO 80. (ADAPTIVE CRUISE CONTROL)I TRIED TO CONTACT THE CAR OWNERS THAT I RENTED FROM AND THEY WOULDN'T PROVIDE ANY INFORMATION ARE CONTACT ME BACK TO MAKE THE REPORT ON THE VEHICLE .
Corrective Action:
I WAS COMING THREW THE WV AREA COMING DOWN A HILL MOVING TOWARD THE CAR TUNNELS. JUST AS I WAS COMING DOWN THE HILL THE CAR INCRESSINED THE SPEEDS FROM 70 TO 75 AND THEN FROM THERE TO 80. (ADAPTIVE CRUISE CONTROL)I TRIED TO CONTACT THE CAR OWNERS THAT I RENTED FROM AND THEY WOULDN'T PROVIDE ANY INFORMATION ARE CONTACT ME BACK TO MAKE THE REPORT ON THE VEHICLE .
Additional Notes:
I WAS COMING THREW THE WV AREA COMING DOWN A HILL MOVING TOWARD THE CAR TUNNELS. JUST AS I WAS COMING DOWN THE HILL THE CAR INCRESSINED THE SPEEDS FROM 70 TO 75 AND THEN FROM THERE TO 80. (ADAPTIVE CRUISE CONTROL)I TRIED TO CONTACT THE CAR OWNERS THAT I RENTED FROM AND THEY WOULDN'T PROVIDE ANY INFORMATION ARE CONTACT ME BACK TO MAKE THE REPORT ON THE VEHICLE .
Mfg Campaign: 11173950
Recall Date: Feb 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I WAS COMING THREW THE WV AREA COMING DOWN A HILL MOVING TOWARD THE CAR TUNNELS. JUST AS I WAS COMING DOWN THE HILL THE CAR INCRESSINED THE SPEEDS FROM 70 TO 75 AND THEN FROM THERE TO 80. (ADAPTIVE CRUISE CONTROL)I TRIED TO CONTACT THE CAR OWNERS THAT I RENTED FROM AND THEY WOULDN'T PROVIDE ANY INFORMATION ARE CONTACT ME BACK TO MAKE THE REPORT ON THE VEHICLE .
Corrective Action:
I WAS COMING THREW THE WV AREA COMING DOWN A HILL MOVING TOWARD THE CAR TUNNELS. JUST AS I WAS COMING DOWN THE HILL THE CAR INCRESSINED THE SPEEDS FROM 70 TO 75 AND THEN FROM THERE TO 80. (ADAPTIVE CRUISE CONTROL)I TRIED TO CONTACT THE CAR OWNERS THAT I RENTED FROM AND THEY WOULDN'T PROVIDE ANY INFORMATION ARE CONTACT ME BACK TO MAKE THE REPORT ON THE VEHICLE .
Additional Notes:
I WAS COMING THREW THE WV AREA COMING DOWN A HILL MOVING TOWARD THE CAR TUNNELS. JUST AS I WAS COMING DOWN THE HILL THE CAR INCRESSINED THE SPEEDS FROM 70 TO 75 AND THEN FROM THERE TO 80. (ADAPTIVE CRUISE CONTROL)I TRIED TO CONTACT THE CAR OWNERS THAT I RENTED FROM AND THEY WOULDN'T PROVIDE ANY INFORMATION ARE CONTACT ME BACK TO MAKE THE REPORT ON THE VEHICLE .
Mfg Campaign: 11173950
Recall Date: Feb 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS COMING THREW THE WV AREA COMING DOWN A HILL MOVING TOWARD THE CAR TUNNELS. JUST AS I WAS COMING DOWN THE HILL THE CAR INCRESSINED THE SPEEDS FROM 70 TO 75 AND THEN FROM THERE TO 80. (ADAPTIVE CRUISE CONTROL)I TRIED TO CONTACT THE CAR OWNERS THAT I RENTED FROM AND THEY WOULDN'T PROVIDE ANY INFORMATION ARE CONTACT ME BACK TO MAKE THE REPORT ON THE VEHICLE .
Corrective Action:
I WAS COMING THREW THE WV AREA COMING DOWN A HILL MOVING TOWARD THE CAR TUNNELS. JUST AS I WAS COMING DOWN THE HILL THE CAR INCRESSINED THE SPEEDS FROM 70 TO 75 AND THEN FROM THERE TO 80. (ADAPTIVE CRUISE CONTROL)I TRIED TO CONTACT THE CAR OWNERS THAT I RENTED FROM AND THEY WOULDN'T PROVIDE ANY INFORMATION ARE CONTACT ME BACK TO MAKE THE REPORT ON THE VEHICLE .
Additional Notes:
I WAS COMING THREW THE WV AREA COMING DOWN A HILL MOVING TOWARD THE CAR TUNNELS. JUST AS I WAS COMING DOWN THE HILL THE CAR INCRESSINED THE SPEEDS FROM 70 TO 75 AND THEN FROM THERE TO 80. (ADAPTIVE CRUISE CONTROL)I TRIED TO CONTACT THE CAR OWNERS THAT I RENTED FROM AND THEY WOULDN'T PROVIDE ANY INFORMATION ARE CONTACT ME BACK TO MAKE THE REPORT ON THE VEHICLE .
Mfg Campaign: 11173950
Recall Date: Feb 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
PROBLEM WITH BOTH USB OUTLETS. POWER GOES IN AND OUT WHILE DRIVING. PURCHASED THE VEHICLE BRAND NEW ON 09/19/2018. THEY REPLACED THE RADIO AND STILL HAVING THE SAME PROBLEM. TOOK VEHICLE BACK ON THIS DATE 01/21/2019.
Corrective Action:
PROBLEM WITH BOTH USB OUTLETS. POWER GOES IN AND OUT WHILE DRIVING. PURCHASED THE VEHICLE BRAND NEW ON 09/19/2018. THEY REPLACED THE RADIO AND STILL HAVING THE SAME PROBLEM. TOOK VEHICLE BACK ON THIS DATE 01/21/2019.
Additional Notes:
PROBLEM WITH BOTH USB OUTLETS. POWER GOES IN AND OUT WHILE DRIVING. PURCHASED THE VEHICLE BRAND NEW ON 09/19/2018. THEY REPLACED THE RADIO AND STILL HAVING THE SAME PROBLEM. TOOK VEHICLE BACK ON THIS DATE 01/21/2019.
Mfg Campaign: 11171178
Recall Date: Jan 21, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
A FEW DAYS AFTER THE PURCHASE THE CAR FELT A STRONG BLOW IN THE TRANSMISSION WHEN GOING FROM PARKING TO D OR FROM THE PARKING TO R. I TOOK IT TO THE DEALER WHERE I BOUGHT IT AND AFTER A SIMPLE INSPECTION THEY SAID THEY DID NOT FIND ANYTHING I THINK I'LL TAKE IT WHEN I HAVE THE FIRST MAINTENANCE AND TELL THEM TO GO BACK TO REVIEW SINCE IT IS DOING IT MORE AND MORE FREQUENTLY.
Corrective Action:
A FEW DAYS AFTER THE PURCHASE THE CAR FELT A STRONG BLOW IN THE TRANSMISSION WHEN GOING FROM PARKING TO D OR FROM THE PARKING TO R. I TOOK IT TO THE DEALER WHERE I BOUGHT IT AND AFTER A SIMPLE INSPECTION THEY SAID THEY DID NOT FIND ANYTHING I THINK I'LL TAKE IT WHEN I HAVE THE FIRST MAINTENANCE AND TELL THEM TO GO BACK TO REVIEW SINCE IT IS DOING IT MORE AND MORE FREQUENTLY.
Additional Notes:
A FEW DAYS AFTER THE PURCHASE THE CAR FELT A STRONG BLOW IN THE TRANSMISSION WHEN GOING FROM PARKING TO D OR FROM THE PARKING TO R. I TOOK IT TO THE DEALER WHERE I BOUGHT IT AND AFTER A SIMPLE INSPECTION THEY SAID THEY DID NOT FIND ANYTHING I THINK I'LL TAKE IT WHEN I HAVE THE FIRST MAINTENANCE AND TELL THEM TO GO BACK TO REVIEW SINCE IT IS DOING IT MORE AND MORE FREQUENTLY.
Mfg Campaign: 11166487
Recall Date: Jan 11, 2019
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 DODGE DURANGO. WHILE DRIVING 35 MPH, THE FRONT DRIVER'S SEAT INDEPENDENTLY RECLINED BACKWARDS. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND ATTEMPTED TO RECLINE THE SEAT FORWARD, BUT THE HANDLE FAILED. IN ADDITION, THE CONTACT STATED THAT THE SEAT FAILED TO SLIDE FORWARD. THE VEHICLE WAS TAKEN TO STEVENS CREEK DODGE CHRYSLER JEEP DODGE RAM (LOCATED AT 4100 STEVENS CREEK BLVD, SAN JOSE, CA 95129, (408) 248-1800) WHERE IT WAS DIAGNOSED THAT THE SEAT WAS FORCEFULLY PUSHED AND CAUSED THE CABLE TO DETACH. THE CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 2,347. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 DODGE DURANGO. WHILE DRIVING 35 MPH, THE FRONT DRIVER'S SEAT INDEPENDENTLY RECLINED BACKWARDS. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND ATTEMPTED TO RECLINE THE SEAT FORWARD, BUT THE HANDLE FAILED. IN ADDITION, THE CONTACT STATED THAT THE SEAT FAILED TO SLIDE FORWARD. THE VEHICLE WAS TAKEN TO STEVENS CREEK DODGE CHRYSLER JEEP DODGE RAM (LOCATED AT 4100 STEVENS CREEK BLVD, SAN JOSE, CA 95129, (408) 248-1800) WHERE IT WAS DIAGNOSED THAT THE SEAT WAS FORCEFULLY PUSHED AND CAUSED THE CABLE TO DETACH. THE CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 2,347. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 DODGE DURANGO. WHILE DRIVING 35 MPH, THE FRONT DRIVER'S SEAT INDEPENDENTLY RECLINED BACKWARDS. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND ATTEMPTED TO RECLINE THE SEAT FORWARD, BUT THE HANDLE FAILED. IN ADDITION, THE CONTACT STATED THAT THE SEAT FAILED TO SLIDE FORWARD. THE VEHICLE WAS TAKEN TO STEVENS CREEK DODGE CHRYSLER JEEP DODGE RAM (LOCATED AT 4100 STEVENS CREEK BLVD, SAN JOSE, CA 95129, (408) 248-1800) WHERE IT WAS DIAGNOSED THAT THE SEAT WAS FORCEFULLY PUSHED AND CAUSED THE CABLE TO DETACH. THE CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 2,347. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11161446
Recall Date: Dec 14, 2018
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY AND NO ALARM SOUNDED. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS TAKEN TO MIKE SMITH CHRYSLER JEEP DODGE RAM (409-840-3560, LOCATED AT 1945 I-10, BEAUMONT, TX 77701) AND REPAIRED, BUT THE REPAIR SPECIFICS WERE NOT DISCLOSED. AFTER THE VEHICLE WAS RETRIEVED, THE SEAT BELT BECAME INOPERABLE AND WOULD NOT RETRACT OR UNLATCH. THE VEHICLE WAS TAKEN TO ISLAND CHRYSLER DODGE JEEP RAM (844-673-0276, LOCATED AT 1239 HYLAN BLVD, STATEN ISLAND, NY 10305) WHERE IT WAS STATED THAT THE SEAT BELT WAS USED INCORRECTLY. THE CONTACT WAS NOT PROVIDED ANY FURTHER EXPLANATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY AND NO ALARM SOUNDED. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS TAKEN TO MIKE SMITH CHRYSLER JEEP DODGE RAM (409-840-3560, LOCATED AT 1945 I-10, BEAUMONT, TX 77701) AND REPAIRED, BUT THE REPAIR SPECIFICS WERE NOT DISCLOSED. AFTER THE VEHICLE WAS RETRIEVED, THE SEAT BELT BECAME INOPERABLE AND WOULD NOT RETRACT OR UNLATCH. THE VEHICLE WAS TAKEN TO ISLAND CHRYSLER DODGE JEEP RAM (844-673-0276, LOCATED AT 1239 HYLAN BLVD, STATEN ISLAND, NY 10305) WHERE IT WAS STATED THAT THE SEAT BELT WAS USED INCORRECTLY. THE CONTACT WAS NOT PROVIDED ANY FURTHER EXPLANATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY AND NO ALARM SOUNDED. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS TAKEN TO MIKE SMITH CHRYSLER JEEP DODGE RAM (409-840-3560, LOCATED AT 1945 I-10, BEAUMONT, TX 77701) AND REPAIRED, BUT THE REPAIR SPECIFICS WERE NOT DISCLOSED. AFTER THE VEHICLE WAS RETRIEVED, THE SEAT BELT BECAME INOPERABLE AND WOULD NOT RETRACT OR UNLATCH. THE VEHICLE WAS TAKEN TO ISLAND CHRYSLER DODGE JEEP RAM (844-673-0276, LOCATED AT 1239 HYLAN BLVD, STATEN ISLAND, NY 10305) WHERE IT WAS STATED THAT THE SEAT BELT WAS USED INCORRECTLY. THE CONTACT WAS NOT PROVIDED ANY FURTHER EXPLANATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Mfg Campaign: 11139480
Recall Date: Oct 10, 2018
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