Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control (ESC). In addition, the vehicle operator may be able to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 94B
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z48
Recall Date: Jun 9, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W30-W37
Recall Date: Apr 2, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Grand Cherokee and Dodge Durango vehicles. The front differential may have been assembled with pinion gears that are insufficiently hardened, which can lead to the gear teeth wearing down. If both pinion gears have their teeth sufficiently worn off, torque power can not be transferred from the front wheels to the driveline, resulting in loss of power while driving and loss of the PARK function when stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W22
Recall Date: Mar 26, 2020
Consumer Complaints
166 ComplaintsChrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Goodyear examined my Durango on October 4th 2023. Examination results reported a flawed electromechanical steering gearbox. Price to repair including parts, upwards of 4,000 dollars. I have a prepaid warranty covering repairs and parts. Parts availability from the Chrysler corporation are the issue. The dealership Orange Park Chrysler Jeep Dodge was informed AND examined the vehicle themselves. They related to me the "part isn't available". I returned to the Goodyear dealership. Their response is the same. Neither factory nor aftermarket steering gearbox are available for purchase. Therein lies the reason for this report from me. I've written emails to Chrysler (stellantis) customer service 3 times. The 3rd time being today October 16th. They responded once shortly after the October 4th email. Since then quiet as a church mouse. So far the steering gearbox just pops and makes grinding noises. I'm 67 years old and existing on disability payments. I can't get the parts. I still owe 32,000 plus (9650 for warranty coverage). So I CAN'T get rid of it. If it fails while being driven, State Farm won't cover the damages because I KNEW the vehicle was needing repairs and continued to drive it. I'm FORCED to drive it because of parts UNAVAILABLE by Chrysler or the aftermarket. I can't afford a rental car for what appears to be an EXTENDED period of time. I can't attach the 3 emails here. However the emails WILL be retained for future reference. Any assistance you may provide would be greatly appreciated.
Corrective Action:
Goodyear examined my Durango on October 4th 2023. Examination results reported a flawed electromechanical steering gearbox. Price to repair including parts, upwards of 4,000 dollars. I have a prepaid warranty covering repairs and parts. Parts availability from the Chrysler corporation are the issue. The dealership Orange Park Chrysler Jeep Dodge was informed AND examined the vehicle themselves. They related to me the "part isn't available". I returned to the Goodyear dealership. Their response is the same. Neither factory nor aftermarket steering gearbox are available for purchase. Therein lies the reason for this report from me. I've written emails to Chrysler (stellantis) customer service 3 times. The 3rd time being today October 16th. They responded once shortly after the October 4th email. Since then quiet as a church mouse. So far the steering gearbox just pops and makes grinding noises. I'm 67 years old and existing on disability payments. I can't get the parts. I still owe 32,000 plus (9650 for warranty coverage). So I CAN'T get rid of it. If it fails while being driven, State Farm won't cover the damages because I KNEW the vehicle was needing repairs and continued to drive it. I'm FORCED to drive it because of parts UNAVAILABLE by Chrysler or the aftermarket. I can't afford a rental car for what appears to be an EXTENDED period of time. I can't attach the 3 emails here. However the emails WILL be retained for future reference. Any assistance you may provide would be greatly appreciated.
Additional Notes:
Goodyear examined my Durango on October 4th 2023. Examination results reported a flawed electromechanical steering gearbox. Price to repair including parts, upwards of 4,000 dollars. I have a prepaid warranty covering repairs and parts. Parts availability from the Chrysler corporation are the issue. The dealership Orange Park Chrysler Jeep Dodge was informed AND examined the vehicle themselves. They related to me the "part isn't available". I returned to the Goodyear dealership. Their response is the same. Neither factory nor aftermarket steering gearbox are available for purchase. Therein lies the reason for this report from me. I've written emails to Chrysler (stellantis) customer service 3 times. The 3rd time being today October 16th. They responded once shortly after the October 4th email. Since then quiet as a church mouse. So far the steering gearbox just pops and makes grinding noises. I'm 67 years old and existing on disability payments. I can't get the parts. I still owe 32,000 plus (9650 for warranty coverage). So I CAN'T get rid of it. If it fails while being driven, State Farm won't cover the damages because I KNEW the vehicle was needing repairs and continued to drive it. I'm FORCED to drive it because of parts UNAVAILABLE by Chrysler or the aftermarket. I can't afford a rental car for what appears to be an EXTENDED period of time. I can't attach the 3 emails here. However the emails WILL be retained for future reference. Any assistance you may provide would be greatly appreciated.
Mfg Campaign: 11550261
Recall Date: Oct 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Cooling system hose blew from a faulty clamp rubbing a hole in it. There’s a TON of reports of this same problem with the same model/year. All antifreeze leaked out and overheated engine.
Corrective Action:
Cooling system hose blew from a faulty clamp rubbing a hole in it. There’s a TON of reports of this same problem with the same model/year. All antifreeze leaked out and overheated engine.
Additional Notes:
Cooling system hose blew from a faulty clamp rubbing a hole in it. There’s a TON of reports of this same problem with the same model/year. All antifreeze leaked out and overheated engine.
Mfg Campaign: 11545285
Recall Date: Sep 18, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The vent tube leading to the transmission came disconnected and sucked up water into my transmission. Leading to the transmission to not have any power. My son and I were in the the car trying to go up the hill when it lost power and started rolling backwards down the hill into traffic with the gas pedal to the floor. The mechanic at dodge said he has no idea how the vent tube was able to suck up that much water into the transmission. There was no lights that came on about the vent tube until it was too late and even then the check engine light would go on and off every time the car was turned off. The car is un drivable and currently at JT Dodge land in Columbia SC. I have notified my Insurance to see if this is something that would be covered l.
Corrective Action:
The vent tube leading to the transmission came disconnected and sucked up water into my transmission. Leading to the transmission to not have any power. My son and I were in the the car trying to go up the hill when it lost power and started rolling backwards down the hill into traffic with the gas pedal to the floor. The mechanic at dodge said he has no idea how the vent tube was able to suck up that much water into the transmission. There was no lights that came on about the vent tube until it was too late and even then the check engine light would go on and off every time the car was turned off. The car is un drivable and currently at JT Dodge land in Columbia SC. I have notified my Insurance to see if this is something that would be covered l.
Additional Notes:
The vent tube leading to the transmission came disconnected and sucked up water into my transmission. Leading to the transmission to not have any power. My son and I were in the the car trying to go up the hill when it lost power and started rolling backwards down the hill into traffic with the gas pedal to the floor. The mechanic at dodge said he has no idea how the vent tube was able to suck up that much water into the transmission. There was no lights that came on about the vent tube until it was too late and even then the check engine light would go on and off every time the car was turned off. The car is un drivable and currently at JT Dodge land in Columbia SC. I have notified my Insurance to see if this is something that would be covered l.
Mfg Campaign: 11540828
Recall Date: Aug 25, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Water intrusion through tail lamp assembly causes water to pool in tail lamps and burn out rear lights, back up camera, and possible fire if not repaired. There are forums on the web dedicated to this problem.
Corrective Action:
Water intrusion through tail lamp assembly causes water to pool in tail lamps and burn out rear lights, back up camera, and possible fire if not repaired. There are forums on the web dedicated to this problem.
Additional Notes:
Water intrusion through tail lamp assembly causes water to pool in tail lamps and burn out rear lights, back up camera, and possible fire if not repaired. There are forums on the web dedicated to this problem.
Mfg Campaign: 11524168
Recall Date: May 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Water intrusion through tail lamp assembly causes water to pool in tail lamps and burn out rear lights, back up camera, and possible fire if not repaired. There are forums on the web dedicated to this problem.
Corrective Action:
Water intrusion through tail lamp assembly causes water to pool in tail lamps and burn out rear lights, back up camera, and possible fire if not repaired. There are forums on the web dedicated to this problem.
Additional Notes:
Water intrusion through tail lamp assembly causes water to pool in tail lamps and burn out rear lights, back up camera, and possible fire if not repaired. There are forums on the web dedicated to this problem.
Mfg Campaign: 11524168
Recall Date: May 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
vehicle was parked, orange red fluid was seen leaking from the vehicle in a large puddle. Dealership mechanic that found the failure as a factory install clamp that was placed too close to 2 rear coolant lines tube causing a hole in each line almost emptying the coolant all over the ground.
Corrective Action:
vehicle was parked, orange red fluid was seen leaking from the vehicle in a large puddle. Dealership mechanic that found the failure as a factory install clamp that was placed too close to 2 rear coolant lines tube causing a hole in each line almost emptying the coolant all over the ground.
Additional Notes:
vehicle was parked, orange red fluid was seen leaking from the vehicle in a large puddle. Dealership mechanic that found the failure as a factory install clamp that was placed too close to 2 rear coolant lines tube causing a hole in each line almost emptying the coolant all over the ground.
Mfg Campaign: 11523560
Recall Date: May 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
vehicle was parked, orange red fluid was seen leaking from the vehicle in a large puddle. Dealership mechanic that found the failure as a factory install clamp that was placed too close to 2 rear coolant lines tube causing a hole in each line almost emptying the coolant all over the ground.
Corrective Action:
vehicle was parked, orange red fluid was seen leaking from the vehicle in a large puddle. Dealership mechanic that found the failure as a factory install clamp that was placed too close to 2 rear coolant lines tube causing a hole in each line almost emptying the coolant all over the ground.
Additional Notes:
vehicle was parked, orange red fluid was seen leaking from the vehicle in a large puddle. Dealership mechanic that found the failure as a factory install clamp that was placed too close to 2 rear coolant lines tube causing a hole in each line almost emptying the coolant all over the ground.
Mfg Campaign: 11523560
Recall Date: May 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
While driving 70 mph on the highway, the car gave a light that stated, "power steering unavailable" and in fact, I had no power steering. I had to really muscle the car to get it to turn at all. If this had happened while I was turning a corner, it could have been the cause of an accident. Obviously driving a car with no power steering is dangerous in and of itself, not to mention it happening out of the blue while driving at highway speeds. There was no prior warning to the light coming on. This is a car with just over 40k miles on it and is a used Dodge certified car. We had to wait several weeks for an appointment at our local Dodge dealership at which time they confirmed the steering rack is defective. The part was at least 60 days out, indicating to me that this is an issue with other vehicles as well. Fast forward to last week and we were informed the part was in and we could have the car back by the end of this week. However, yesterday (5/10/2023) we received a call that the part that was delivered to the dealership was also defective. They got the part installed, but could not get the computer to recognize it. Currently we do not have a timeline on when a new, hopefully not defective, part will be delivered. We are lucky because we have MOPAR care on the vehicle and it will cover the cost of the repair and they will reimburse us for the use of the rental car, although the rental car is inadequate compared to the car that I purchased.
Corrective Action:
While driving 70 mph on the highway, the car gave a light that stated, "power steering unavailable" and in fact, I had no power steering. I had to really muscle the car to get it to turn at all. If this had happened while I was turning a corner, it could have been the cause of an accident. Obviously driving a car with no power steering is dangerous in and of itself, not to mention it happening out of the blue while driving at highway speeds. There was no prior warning to the light coming on. This is a car with just over 40k miles on it and is a used Dodge certified car. We had to wait several weeks for an appointment at our local Dodge dealership at which time they confirmed the steering rack is defective. The part was at least 60 days out, indicating to me that this is an issue with other vehicles as well. Fast forward to last week and we were informed the part was in and we could have the car back by the end of this week. However, yesterday (5/10/2023) we received a call that the part that was delivered to the dealership was also defective. They got the part installed, but could not get the computer to recognize it. Currently we do not have a timeline on when a new, hopefully not defective, part will be delivered. We are lucky because we have MOPAR care on the vehicle and it will cover the cost of the repair and they will reimburse us for the use of the rental car, although the rental car is inadequate compared to the car that I purchased.
Additional Notes:
While driving 70 mph on the highway, the car gave a light that stated, "power steering unavailable" and in fact, I had no power steering. I had to really muscle the car to get it to turn at all. If this had happened while I was turning a corner, it could have been the cause of an accident. Obviously driving a car with no power steering is dangerous in and of itself, not to mention it happening out of the blue while driving at highway speeds. There was no prior warning to the light coming on. This is a car with just over 40k miles on it and is a used Dodge certified car. We had to wait several weeks for an appointment at our local Dodge dealership at which time they confirmed the steering rack is defective. The part was at least 60 days out, indicating to me that this is an issue with other vehicles as well. Fast forward to last week and we were informed the part was in and we could have the car back by the end of this week. However, yesterday (5/10/2023) we received a call that the part that was delivered to the dealership was also defective. They got the part installed, but could not get the computer to recognize it. Currently we do not have a timeline on when a new, hopefully not defective, part will be delivered. We are lucky because we have MOPAR care on the vehicle and it will cover the cost of the repair and they will reimburse us for the use of the rental car, although the rental car is inadequate compared to the car that I purchased.
Mfg Campaign: 11521567
Recall Date: May 11, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The contact’s fiancé owns a 2019 Dodge Durango. The contact stated that while his fiancé was driving at an undisclosed speed, the Adaptive Cruise Control was set to an undisclosed speed; the contact’s fiancé, depressed the brake pedal however, the cruise control remained active. The contact then stated that his fiancé had to apply added pressure to the brake pedal to stop the vehicle. No warning lights were illuminated. An unknown dealer was notified of the failure and the contact was informed by the dealer that an unknown recall repair was recently performed on the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 64,300.
Corrective Action:
The contact’s fiancé owns a 2019 Dodge Durango. The contact stated that while his fiancé was driving at an undisclosed speed, the Adaptive Cruise Control was set to an undisclosed speed; the contact’s fiancé, depressed the brake pedal however, the cruise control remained active. The contact then stated that his fiancé had to apply added pressure to the brake pedal to stop the vehicle. No warning lights were illuminated. An unknown dealer was notified of the failure and the contact was informed by the dealer that an unknown recall repair was recently performed on the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 64,300.
Additional Notes:
The contact’s fiancé owns a 2019 Dodge Durango. The contact stated that while his fiancé was driving at an undisclosed speed, the Adaptive Cruise Control was set to an undisclosed speed; the contact’s fiancé, depressed the brake pedal however, the cruise control remained active. The contact then stated that his fiancé had to apply added pressure to the brake pedal to stop the vehicle. No warning lights were illuminated. An unknown dealer was notified of the failure and the contact was informed by the dealer that an unknown recall repair was recently performed on the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 64,300.
Mfg Campaign: 11521582
Recall Date: May 11, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I took my car into Fairfield Dodge (Fairfield Texas). I have taken my car in about 3 times already. The first two was to do test on it. I can be driving my car and smell Gas as if I stepped in it. the smell makes me sick. I can park my car and the smell is just ask bad on the outside as it is in the inside. the car dealership said oh we have found the problem. They had my car for 1mth and 2 days and changed the fuel take and canaster, oh that is it. They said it is fixed " WRONG. " I smell the same smell, and just as strong as I did when I took it in. So, I called, and they told me oh well we can set you up to bring it in so we can check it out. They DO NOT KNOW WHAT IS WRONG WITH IT. I only have like 57,000 miles on my car and if this is a ongoing thing I think these falls under a LEMON LAW, I bought this car new. This is very dangerous I would like to get answers on my car and not have to leave it for a month or so just to have the same thing happen again and again. It is so bad if someone was to throw a cigarette down in the parkin lot it might caught on fire. I hope I can get answers before taking it in and getting no answers. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
I took my car into Fairfield Dodge (Fairfield Texas). I have taken my car in about 3 times already. The first two was to do test on it. I can be driving my car and smell Gas as if I stepped in it. the smell makes me sick. I can park my car and the smell is just ask bad on the outside as it is in the inside. the car dealership said oh we have found the problem. They had my car for 1mth and 2 days and changed the fuel take and canaster, oh that is it. They said it is fixed " WRONG. " I smell the same smell, and just as strong as I did when I took it in. So, I called, and they told me oh well we can set you up to bring it in so we can check it out. They DO NOT KNOW WHAT IS WRONG WITH IT. I only have like 57,000 miles on my car and if this is a ongoing thing I think these falls under a LEMON LAW, I bought this car new. This is very dangerous I would like to get answers on my car and not have to leave it for a month or so just to have the same thing happen again and again. It is so bad if someone was to throw a cigarette down in the parkin lot it might caught on fire. I hope I can get answers before taking it in and getting no answers. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
I took my car into Fairfield Dodge (Fairfield Texas). I have taken my car in about 3 times already. The first two was to do test on it. I can be driving my car and smell Gas as if I stepped in it. the smell makes me sick. I can park my car and the smell is just ask bad on the outside as it is in the inside. the car dealership said oh we have found the problem. They had my car for 1mth and 2 days and changed the fuel take and canaster, oh that is it. They said it is fixed " WRONG. " I smell the same smell, and just as strong as I did when I took it in. So, I called, and they told me oh well we can set you up to bring it in so we can check it out. They DO NOT KNOW WHAT IS WRONG WITH IT. I only have like 57,000 miles on my car and if this is a ongoing thing I think these falls under a LEMON LAW, I bought this car new. This is very dangerous I would like to get answers on my car and not have to leave it for a month or so just to have the same thing happen again and again. It is so bad if someone was to throw a cigarette down in the parkin lot it might caught on fire. I hope I can get answers before taking it in and getting no answers. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11516217
Recall Date: Apr 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I took my car into Fairfield Dodge (Fairfield Texas). I have taken my car in about 3 times already. The first two was to do test on it. I can be driving my car and smell Gas as if I stepped in it. the smell makes me sick. I can park my car and the smell is just ask bad on the outside as it is in the inside. the car dealership said oh we have found the problem. They had my car for 1mth and 2 days and changed the fuel take and canaster, oh that is it. They said it is fixed " WRONG. " I smell the same smell, and just as strong as I did when I took it in. So, I called, and they told me oh well we can set you up to bring it in so we can check it out. They DO NOT KNOW WHAT IS WRONG WITH IT. I only have like 57,000 miles on my car and if this is a ongoing thing I think these falls under a LEMON LAW, I bought this car new. This is very dangerous I would like to get answers on my car and not have to leave it for a month or so just to have the same thing happen again and again. It is so bad if someone was to throw a cigarette down in the parkin lot it might caught on fire. I hope I can get answers before taking it in and getting no answers. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
I took my car into Fairfield Dodge (Fairfield Texas). I have taken my car in about 3 times already. The first two was to do test on it. I can be driving my car and smell Gas as if I stepped in it. the smell makes me sick. I can park my car and the smell is just ask bad on the outside as it is in the inside. the car dealership said oh we have found the problem. They had my car for 1mth and 2 days and changed the fuel take and canaster, oh that is it. They said it is fixed " WRONG. " I smell the same smell, and just as strong as I did when I took it in. So, I called, and they told me oh well we can set you up to bring it in so we can check it out. They DO NOT KNOW WHAT IS WRONG WITH IT. I only have like 57,000 miles on my car and if this is a ongoing thing I think these falls under a LEMON LAW, I bought this car new. This is very dangerous I would like to get answers on my car and not have to leave it for a month or so just to have the same thing happen again and again. It is so bad if someone was to throw a cigarette down in the parkin lot it might caught on fire. I hope I can get answers before taking it in and getting no answers. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
I took my car into Fairfield Dodge (Fairfield Texas). I have taken my car in about 3 times already. The first two was to do test on it. I can be driving my car and smell Gas as if I stepped in it. the smell makes me sick. I can park my car and the smell is just ask bad on the outside as it is in the inside. the car dealership said oh we have found the problem. They had my car for 1mth and 2 days and changed the fuel take and canaster, oh that is it. They said it is fixed " WRONG. " I smell the same smell, and just as strong as I did when I took it in. So, I called, and they told me oh well we can set you up to bring it in so we can check it out. They DO NOT KNOW WHAT IS WRONG WITH IT. I only have like 57,000 miles on my car and if this is a ongoing thing I think these falls under a LEMON LAW, I bought this car new. This is very dangerous I would like to get answers on my car and not have to leave it for a month or so just to have the same thing happen again and again. It is so bad if someone was to throw a cigarette down in the parkin lot it might caught on fire. I hope I can get answers before taking it in and getting no answers. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11516217
Recall Date: Apr 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I took my car in to have the 2nd row passenger seat belt buckle repaired last year 2022 and again this year the a seat belt buckle has to be replace. The car has only 32,700 mile and I am told by the dealership that the motor mounts are leaking and need to be replaced.
Corrective Action:
I took my car in to have the 2nd row passenger seat belt buckle repaired last year 2022 and again this year the a seat belt buckle has to be replace. The car has only 32,700 mile and I am told by the dealership that the motor mounts are leaking and need to be replaced.
Additional Notes:
I took my car in to have the 2nd row passenger seat belt buckle repaired last year 2022 and again this year the a seat belt buckle has to be replace. The car has only 32,700 mile and I am told by the dealership that the motor mounts are leaking and need to be replaced.
Mfg Campaign: 11514317
Recall Date: Mar 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
I took my car in to have the 2nd row passenger seat belt buckle repaired last year 2022 and again this year the a seat belt buckle has to be replace. The car has only 32,700 mile and I am told by the dealership that the motor mounts are leaking and need to be replaced.
Corrective Action:
I took my car in to have the 2nd row passenger seat belt buckle repaired last year 2022 and again this year the a seat belt buckle has to be replace. The car has only 32,700 mile and I am told by the dealership that the motor mounts are leaking and need to be replaced.
Additional Notes:
I took my car in to have the 2nd row passenger seat belt buckle repaired last year 2022 and again this year the a seat belt buckle has to be replace. The car has only 32,700 mile and I am told by the dealership that the motor mounts are leaking and need to be replaced.
Mfg Campaign: 11514317
Recall Date: Mar 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Dodge Durango. The contact stated that while the vehicle was parked, an unknown fluid was seen leaking from the vehicle and running down the driveway. The contact stated that the vehicle was towed to an independent mechanic that found the failure as a factory install clamp that was placed too close to a tube causing a hole. The vehicle was not repaired as the vehicle was awaiting a tow to the dealer. The manufacturer was made aware of the failure and advised that the vehicle be taken to an authorized dealer for diagnosis. The failure mileage was 62,180.
Corrective Action:
The contact owns a 2019 Dodge Durango. The contact stated that while the vehicle was parked, an unknown fluid was seen leaking from the vehicle and running down the driveway. The contact stated that the vehicle was towed to an independent mechanic that found the failure as a factory install clamp that was placed too close to a tube causing a hole. The vehicle was not repaired as the vehicle was awaiting a tow to the dealer. The manufacturer was made aware of the failure and advised that the vehicle be taken to an authorized dealer for diagnosis. The failure mileage was 62,180.
Additional Notes:
The contact owns a 2019 Dodge Durango. The contact stated that while the vehicle was parked, an unknown fluid was seen leaking from the vehicle and running down the driveway. The contact stated that the vehicle was towed to an independent mechanic that found the failure as a factory install clamp that was placed too close to a tube causing a hole. The vehicle was not repaired as the vehicle was awaiting a tow to the dealer. The manufacturer was made aware of the failure and advised that the vehicle be taken to an authorized dealer for diagnosis. The failure mileage was 62,180.
Mfg Campaign: 11512387
Recall Date: Mar 17, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING:TAIL LIGHTS
Potential Consequences:
The contact owns a 2019 Dodge Durango. The contact stated that water entered the taillight assemblies, causing the taillights to become inoperable. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.
Corrective Action:
The contact owns a 2019 Dodge Durango. The contact stated that water entered the taillight assemblies, causing the taillights to become inoperable. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.
Additional Notes:
The contact owns a 2019 Dodge Durango. The contact stated that water entered the taillight assemblies, causing the taillights to become inoperable. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.
Mfg Campaign: 11510672
Recall Date: Mar 7, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I bought this vehicle in Sept 2019 drove off the lot with it brand new and the headlights and whole dash lights went out when I hit a bump. For the next two years, the car kept having electrical problems when it rained or the vehicle was washed but the Virginia dealership could never duplicate the problem. I moved to Indiana where these problems continued. Finally, an Indianapolis dealer discovered my antenna gasket was bad and water had been leaking in from it running to the dash causing all the electrical issues. This was found in 2021. Dodge has recently bought my vehicle back as a lemon but in the paperwork only said it had radio problems. This is not true. It had much more and I'm guessing all the vehicles made with mine may also have a bad/faulty antenna gasket I doubt Dodge did a recall on.
Corrective Action:
I bought this vehicle in Sept 2019 drove off the lot with it brand new and the headlights and whole dash lights went out when I hit a bump. For the next two years, the car kept having electrical problems when it rained or the vehicle was washed but the Virginia dealership could never duplicate the problem. I moved to Indiana where these problems continued. Finally, an Indianapolis dealer discovered my antenna gasket was bad and water had been leaking in from it running to the dash causing all the electrical issues. This was found in 2021. Dodge has recently bought my vehicle back as a lemon but in the paperwork only said it had radio problems. This is not true. It had much more and I'm guessing all the vehicles made with mine may also have a bad/faulty antenna gasket I doubt Dodge did a recall on.
Additional Notes:
I bought this vehicle in Sept 2019 drove off the lot with it brand new and the headlights and whole dash lights went out when I hit a bump. For the next two years, the car kept having electrical problems when it rained or the vehicle was washed but the Virginia dealership could never duplicate the problem. I moved to Indiana where these problems continued. Finally, an Indianapolis dealer discovered my antenna gasket was bad and water had been leaking in from it running to the dash causing all the electrical issues. This was found in 2021. Dodge has recently bought my vehicle back as a lemon but in the paperwork only said it had radio problems. This is not true. It had much more and I'm guessing all the vehicles made with mine may also have a bad/faulty antenna gasket I doubt Dodge did a recall on.
Mfg Campaign: 11508845
Recall Date: Feb 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I bought this vehicle in Sept 2019 drove off the lot with it brand new and the headlights and whole dash lights went out when I hit a bump. For the next two years, the car kept having electrical problems when it rained or the vehicle was washed but the Virginia dealership could never duplicate the problem. I moved to Indiana where these problems continued. Finally, an Indianapolis dealer discovered my antenna gasket was bad and water had been leaking in from it running to the dash causing all the electrical issues. This was found in 2021. Dodge has recently bought my vehicle back as a lemon but in the paperwork only said it had radio problems. This is not true. It had much more and I'm guessing all the vehicles made with mine may also have a bad/faulty antenna gasket I doubt Dodge did a recall on.
Corrective Action:
I bought this vehicle in Sept 2019 drove off the lot with it brand new and the headlights and whole dash lights went out when I hit a bump. For the next two years, the car kept having electrical problems when it rained or the vehicle was washed but the Virginia dealership could never duplicate the problem. I moved to Indiana where these problems continued. Finally, an Indianapolis dealer discovered my antenna gasket was bad and water had been leaking in from it running to the dash causing all the electrical issues. This was found in 2021. Dodge has recently bought my vehicle back as a lemon but in the paperwork only said it had radio problems. This is not true. It had much more and I'm guessing all the vehicles made with mine may also have a bad/faulty antenna gasket I doubt Dodge did a recall on.
Additional Notes:
I bought this vehicle in Sept 2019 drove off the lot with it brand new and the headlights and whole dash lights went out when I hit a bump. For the next two years, the car kept having electrical problems when it rained or the vehicle was washed but the Virginia dealership could never duplicate the problem. I moved to Indiana where these problems continued. Finally, an Indianapolis dealer discovered my antenna gasket was bad and water had been leaking in from it running to the dash causing all the electrical issues. This was found in 2021. Dodge has recently bought my vehicle back as a lemon but in the paperwork only said it had radio problems. This is not true. It had much more and I'm guessing all the vehicles made with mine may also have a bad/faulty antenna gasket I doubt Dodge did a recall on.
Mfg Campaign: 11508845
Recall Date: Feb 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I bought this vehicle in Sept 2019 drove off the lot with it brand new and the headlights and whole dash lights went out when I hit a bump. For the next two years, the car kept having electrical problems when it rained or the vehicle was washed but the Virginia dealership could never duplicate the problem. I moved to Indiana where these problems continued. Finally, an Indianapolis dealer discovered my antenna gasket was bad and water had been leaking in from it running to the dash causing all the electrical issues. This was found in 2021. Dodge has recently bought my vehicle back as a lemon but in the paperwork only said it had radio problems. This is not true. It had much more and I'm guessing all the vehicles made with mine may also have a bad/faulty antenna gasket I doubt Dodge did a recall on.
Corrective Action:
I bought this vehicle in Sept 2019 drove off the lot with it brand new and the headlights and whole dash lights went out when I hit a bump. For the next two years, the car kept having electrical problems when it rained or the vehicle was washed but the Virginia dealership could never duplicate the problem. I moved to Indiana where these problems continued. Finally, an Indianapolis dealer discovered my antenna gasket was bad and water had been leaking in from it running to the dash causing all the electrical issues. This was found in 2021. Dodge has recently bought my vehicle back as a lemon but in the paperwork only said it had radio problems. This is not true. It had much more and I'm guessing all the vehicles made with mine may also have a bad/faulty antenna gasket I doubt Dodge did a recall on.
Additional Notes:
I bought this vehicle in Sept 2019 drove off the lot with it brand new and the headlights and whole dash lights went out when I hit a bump. For the next two years, the car kept having electrical problems when it rained or the vehicle was washed but the Virginia dealership could never duplicate the problem. I moved to Indiana where these problems continued. Finally, an Indianapolis dealer discovered my antenna gasket was bad and water had been leaking in from it running to the dash causing all the electrical issues. This was found in 2021. Dodge has recently bought my vehicle back as a lemon but in the paperwork only said it had radio problems. This is not true. It had much more and I'm guessing all the vehicles made with mine may also have a bad/faulty antenna gasket I doubt Dodge did a recall on.
Mfg Campaign: 11508845
Recall Date: Feb 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Coolant leak, due to water pump failure , has 61000 miles There are other older models that already have extended warranties for same issues This should apply to newer models as this issue persists
Corrective Action:
Coolant leak, due to water pump failure , has 61000 miles There are other older models that already have extended warranties for same issues This should apply to newer models as this issue persists
Additional Notes:
Coolant leak, due to water pump failure , has 61000 miles There are other older models that already have extended warranties for same issues This should apply to newer models as this issue persists
Mfg Campaign: 11507962
Recall Date: Feb 18, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2019 Dodge Durango. The contact stated while driving 70 MPH, he accidentally touched the gear shifter which shifted the vehicle into neutral(N). Once the contact noticed the failure, he shifted the vehicle back into drive(D) without applying the brake pedal. The contact then received a notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulics) which he linked to the failure. The contact called the dealer and made an appointment; however, the contact was informed upon arrival that the notification was sent by accident and that the VIN was not under recall. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Corrective Action:
The contact owns a 2019 Dodge Durango. The contact stated while driving 70 MPH, he accidentally touched the gear shifter which shifted the vehicle into neutral(N). Once the contact noticed the failure, he shifted the vehicle back into drive(D) without applying the brake pedal. The contact then received a notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulics) which he linked to the failure. The contact called the dealer and made an appointment; however, the contact was informed upon arrival that the notification was sent by accident and that the VIN was not under recall. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Additional Notes:
The contact owns a 2019 Dodge Durango. The contact stated while driving 70 MPH, he accidentally touched the gear shifter which shifted the vehicle into neutral(N). Once the contact noticed the failure, he shifted the vehicle back into drive(D) without applying the brake pedal. The contact then received a notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulics) which he linked to the failure. The contact called the dealer and made an appointment; however, the contact was informed upon arrival that the notification was sent by accident and that the VIN was not under recall. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Mfg Campaign: 11503408
Recall Date: Jan 24, 2023
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