Complaints & Recalls
Official Safety Recalls - Important!
36 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Dodge Durango and Ram 2500 and 3500 vehicles. Due to a software malfunction, the ABS control module may disable the electronic stability control system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 55B
Recall Date: Jun 6, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Dodge Durango vehicles. The rear spoiler may not be aligned properly with the roof, resulting in damage to the spoiler during liftgate use.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 20A
Recall Date: Feb 23, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Dodge Charger and Durango vehicles. The shifter assembly was not properly heat-treated, which can prevent the shifter from properly engaging in the "drive" position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: ZB3
Recall Date: Nov 23, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango and 2022 Jeep Grand Cherokee vehicles. The steering gear rack bar may have been insufficiently hardened during manufacturing, possibly allowing it to bind within the steering rack, and resulting in difficulty steering or a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z18
Recall Date: Mar 14, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 2500 and 2021-2022 Dodge Durango vehicles, and 2019-2022 3500 cab chassis with GVWR less than 10,000 lbs. The ABS control module software may prevent the electronic stability control (ESC) malfunction indicator light from illuminating during certain conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z20
Recall Date: Mar 10, 2022
Consumer Complaints
50 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
After about 3mins of driving my vehicle I started to smell burning plastic, a couple seconds later I saw a view black squiggly lines which was smoke which made me look around. At that point I saw the USB port engulfed in flames. As I was driving I panicked and pulled over on the side of the road and looked for something to put the fire out. I thankfully had a bottle of water in my vehicle which I was able to pour over the fire to put it out. I didn’t know what to do after that as there was no available Chrysler dealership in the area I was in so I went to Firestone and asked if someone could help me because I was scared to drive it not knowing if it would ignite again and my route home requires me to get on the freeway and didn’t want to risk something happening on the freeway. The guy from Firestone removed the charger from the port for me and told me I needed to take it to the dealership. I called Chrysler corporate to make them aware and made a service appointment. Without the bottle of water in the car I don’t necessarily know that the situation would have ended this way since the damage is isolated to the port and my charger only from what I can see. I wanted to make this report so that this can be brought to the attention of Chrysler and the necessary recalls and be published to prevent this from happening to anyone else .
Corrective Action:
After about 3mins of driving my vehicle I started to smell burning plastic, a couple seconds later I saw a view black squiggly lines which was smoke which made me look around. At that point I saw the USB port engulfed in flames. As I was driving I panicked and pulled over on the side of the road and looked for something to put the fire out. I thankfully had a bottle of water in my vehicle which I was able to pour over the fire to put it out. I didn’t know what to do after that as there was no available Chrysler dealership in the area I was in so I went to Firestone and asked if someone could help me because I was scared to drive it not knowing if it would ignite again and my route home requires me to get on the freeway and didn’t want to risk something happening on the freeway. The guy from Firestone removed the charger from the port for me and told me I needed to take it to the dealership. I called Chrysler corporate to make them aware and made a service appointment. Without the bottle of water in the car I don’t necessarily know that the situation would have ended this way since the damage is isolated to the port and my charger only from what I can see. I wanted to make this report so that this can be brought to the attention of Chrysler and the necessary recalls and be published to prevent this from happening to anyone else .
Additional Notes:
After about 3mins of driving my vehicle I started to smell burning plastic, a couple seconds later I saw a view black squiggly lines which was smoke which made me look around. At that point I saw the USB port engulfed in flames. As I was driving I panicked and pulled over on the side of the road and looked for something to put the fire out. I thankfully had a bottle of water in my vehicle which I was able to pour over the fire to put it out. I didn’t know what to do after that as there was no available Chrysler dealership in the area I was in so I went to Firestone and asked if someone could help me because I was scared to drive it not knowing if it would ignite again and my route home requires me to get on the freeway and didn’t want to risk something happening on the freeway. The guy from Firestone removed the charger from the port for me and told me I needed to take it to the dealership. I called Chrysler corporate to make them aware and made a service appointment. Without the bottle of water in the car I don’t necessarily know that the situation would have ended this way since the damage is isolated to the port and my charger only from what I can see. I wanted to make this report so that this can be brought to the attention of Chrysler and the necessary recalls and be published to prevent this from happening to anyone else .
Mfg Campaign: 11502325
Recall Date: Jan 18, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
After about 3mins of driving my vehicle I started to smell burning plastic, a couple seconds later I saw a view black squiggly lines which was smoke which made me look around. At that point I saw the USB port engulfed in flames. As I was driving I panicked and pulled over on the side of the road and looked for something to put the fire out. I thankfully had a bottle of water in my vehicle which I was able to pour over the fire to put it out. I didn’t know what to do after that as there was no available Chrysler dealership in the area I was in so I went to Firestone and asked if someone could help me because I was scared to drive it not knowing if it would ignite again and my route home requires me to get on the freeway and didn’t want to risk something happening on the freeway. The guy from Firestone removed the charger from the port for me and told me I needed to take it to the dealership. I called Chrysler corporate to make them aware and made a service appointment. Without the bottle of water in the car I don’t necessarily know that the situation would have ended this way since the damage is isolated to the port and my charger only from what I can see. I wanted to make this report so that this can be brought to the attention of Chrysler and the necessary recalls and be published to prevent this from happening to anyone else .
Corrective Action:
After about 3mins of driving my vehicle I started to smell burning plastic, a couple seconds later I saw a view black squiggly lines which was smoke which made me look around. At that point I saw the USB port engulfed in flames. As I was driving I panicked and pulled over on the side of the road and looked for something to put the fire out. I thankfully had a bottle of water in my vehicle which I was able to pour over the fire to put it out. I didn’t know what to do after that as there was no available Chrysler dealership in the area I was in so I went to Firestone and asked if someone could help me because I was scared to drive it not knowing if it would ignite again and my route home requires me to get on the freeway and didn’t want to risk something happening on the freeway. The guy from Firestone removed the charger from the port for me and told me I needed to take it to the dealership. I called Chrysler corporate to make them aware and made a service appointment. Without the bottle of water in the car I don’t necessarily know that the situation would have ended this way since the damage is isolated to the port and my charger only from what I can see. I wanted to make this report so that this can be brought to the attention of Chrysler and the necessary recalls and be published to prevent this from happening to anyone else .
Additional Notes:
After about 3mins of driving my vehicle I started to smell burning plastic, a couple seconds later I saw a view black squiggly lines which was smoke which made me look around. At that point I saw the USB port engulfed in flames. As I was driving I panicked and pulled over on the side of the road and looked for something to put the fire out. I thankfully had a bottle of water in my vehicle which I was able to pour over the fire to put it out. I didn’t know what to do after that as there was no available Chrysler dealership in the area I was in so I went to Firestone and asked if someone could help me because I was scared to drive it not knowing if it would ignite again and my route home requires me to get on the freeway and didn’t want to risk something happening on the freeway. The guy from Firestone removed the charger from the port for me and told me I needed to take it to the dealership. I called Chrysler corporate to make them aware and made a service appointment. Without the bottle of water in the car I don’t necessarily know that the situation would have ended this way since the damage is isolated to the port and my charger only from what I can see. I wanted to make this report so that this can be brought to the attention of Chrysler and the necessary recalls and be published to prevent this from happening to anyone else .
Mfg Campaign: 11502325
Recall Date: Jan 18, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Water get inside the taillights and the lights stop working. Dangerous in night
Corrective Action:
Water get inside the taillights and the lights stop working. Dangerous in night
Additional Notes:
Water get inside the taillights and the lights stop working. Dangerous in night
Mfg Campaign: 11502293
Recall Date: Jan 17, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Water get inside the taillights and the lights stop working. Dangerous in night
Corrective Action:
Water get inside the taillights and the lights stop working. Dangerous in night
Additional Notes:
Water get inside the taillights and the lights stop working. Dangerous in night
Mfg Campaign: 11502293
Recall Date: Jan 17, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
This is a dangerous random problem. In fact has now occurred 6 times. Two separate times 08/23/22 & 10/18/22 at a parking lot, while backing up, the gear shifter lit up, locked, and could not be engaged, and it wouldn't move. Both these 2 times it could not be put in drive and after shutting off the engine, it would not restart. The vehicle was blocking access and other vehicles passage for over an hour each time. The other 3 times the vehicle was moving and it just jumped into neutral with no warning, the cluster flashed messages saying to place gear shifter in park and then back to drive and proceed to acquire service. When this happens, it requires you come to a complete stop which can be really put you in harms way. The cluster lights flashed with warning messages in all of the situations. It happened to me twice 10/24/22 after leaving the dealer on the way home, the service engine light illuminated and remained on. The dealer's service rep said multiple codes were detected by the reader. When we brought it in to the dealer the first time 10/20/22, a total of 27 malfunction codes were in the system. How can that be and not be something serious? The powertrain control module was replaced, but when it happened again 2 more times on Monday, less than 15 min. apart, that didn't fix it. Same thing occurred yesterday that occurred five other times but put us in a dangerous situation. This time we were on a busy four-lane road SR 200 A1A in a 45 mile an hour zone and the vehicle just stopped in the middle of the road lane, locked up we could not move it and it could not be pushed off the road. We were a sitting duck for oncoming traffic and several cars almost failed to stop when approaching us. We have had it less than 3 months and it only has 1700 miles. We are unsafe driving it as this happens randomly and we don't know when or where. If this happens on the interstate or a large bridge we could be killed.
Corrective Action:
This is a dangerous random problem. In fact has now occurred 6 times. Two separate times 08/23/22 & 10/18/22 at a parking lot, while backing up, the gear shifter lit up, locked, and could not be engaged, and it wouldn't move. Both these 2 times it could not be put in drive and after shutting off the engine, it would not restart. The vehicle was blocking access and other vehicles passage for over an hour each time. The other 3 times the vehicle was moving and it just jumped into neutral with no warning, the cluster flashed messages saying to place gear shifter in park and then back to drive and proceed to acquire service. When this happens, it requires you come to a complete stop which can be really put you in harms way. The cluster lights flashed with warning messages in all of the situations. It happened to me twice 10/24/22 after leaving the dealer on the way home, the service engine light illuminated and remained on. The dealer's service rep said multiple codes were detected by the reader. When we brought it in to the dealer the first time 10/20/22, a total of 27 malfunction codes were in the system. How can that be and not be something serious? The powertrain control module was replaced, but when it happened again 2 more times on Monday, less than 15 min. apart, that didn't fix it. Same thing occurred yesterday that occurred five other times but put us in a dangerous situation. This time we were on a busy four-lane road SR 200 A1A in a 45 mile an hour zone and the vehicle just stopped in the middle of the road lane, locked up we could not move it and it could not be pushed off the road. We were a sitting duck for oncoming traffic and several cars almost failed to stop when approaching us. We have had it less than 3 months and it only has 1700 miles. We are unsafe driving it as this happens randomly and we don't know when or where. If this happens on the interstate or a large bridge we could be killed.
Additional Notes:
This is a dangerous random problem. In fact has now occurred 6 times. Two separate times 08/23/22 & 10/18/22 at a parking lot, while backing up, the gear shifter lit up, locked, and could not be engaged, and it wouldn't move. Both these 2 times it could not be put in drive and after shutting off the engine, it would not restart. The vehicle was blocking access and other vehicles passage for over an hour each time. The other 3 times the vehicle was moving and it just jumped into neutral with no warning, the cluster flashed messages saying to place gear shifter in park and then back to drive and proceed to acquire service. When this happens, it requires you come to a complete stop which can be really put you in harms way. The cluster lights flashed with warning messages in all of the situations. It happened to me twice 10/24/22 after leaving the dealer on the way home, the service engine light illuminated and remained on. The dealer's service rep said multiple codes were detected by the reader. When we brought it in to the dealer the first time 10/20/22, a total of 27 malfunction codes were in the system. How can that be and not be something serious? The powertrain control module was replaced, but when it happened again 2 more times on Monday, less than 15 min. apart, that didn't fix it. Same thing occurred yesterday that occurred five other times but put us in a dangerous situation. This time we were on a busy four-lane road SR 200 A1A in a 45 mile an hour zone and the vehicle just stopped in the middle of the road lane, locked up we could not move it and it could not be pushed off the road. We were a sitting duck for oncoming traffic and several cars almost failed to stop when approaching us. We have had it less than 3 months and it only has 1700 miles. We are unsafe driving it as this happens randomly and we don't know when or where. If this happens on the interstate or a large bridge we could be killed.
Mfg Campaign: 11492647
Recall Date: Nov 7, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This is a dangerous random problem. In fact has now occurred 6 times. Two separate times 08/23/22 & 10/18/22 at a parking lot, while backing up, the gear shifter lit up, locked, and could not be engaged, and it wouldn't move. Both these 2 times it could not be put in drive and after shutting off the engine, it would not restart. The vehicle was blocking access and other vehicles passage for over an hour each time. The other 3 times the vehicle was moving and it just jumped into neutral with no warning, the cluster flashed messages saying to place gear shifter in park and then back to drive and proceed to acquire service. When this happens, it requires you come to a complete stop which can be really put you in harms way. The cluster lights flashed with warning messages in all of the situations. It happened to me twice 10/24/22 after leaving the dealer on the way home, the service engine light illuminated and remained on. The dealer's service rep said multiple codes were detected by the reader. When we brought it in to the dealer the first time 10/20/22, a total of 27 malfunction codes were in the system. How can that be and not be something serious? The powertrain control module was replaced, but when it happened again 2 more times on Monday, less than 15 min. apart, that didn't fix it. Same thing occurred yesterday that occurred five other times but put us in a dangerous situation. This time we were on a busy four-lane road SR 200 A1A in a 45 mile an hour zone and the vehicle just stopped in the middle of the road lane, locked up we could not move it and it could not be pushed off the road. We were a sitting duck for oncoming traffic and several cars almost failed to stop when approaching us. We have had it less than 3 months and it only has 1700 miles. We are unsafe driving it as this happens randomly and we don't know when or where. If this happens on the interstate or a large bridge we could be killed.
Corrective Action:
This is a dangerous random problem. In fact has now occurred 6 times. Two separate times 08/23/22 & 10/18/22 at a parking lot, while backing up, the gear shifter lit up, locked, and could not be engaged, and it wouldn't move. Both these 2 times it could not be put in drive and after shutting off the engine, it would not restart. The vehicle was blocking access and other vehicles passage for over an hour each time. The other 3 times the vehicle was moving and it just jumped into neutral with no warning, the cluster flashed messages saying to place gear shifter in park and then back to drive and proceed to acquire service. When this happens, it requires you come to a complete stop which can be really put you in harms way. The cluster lights flashed with warning messages in all of the situations. It happened to me twice 10/24/22 after leaving the dealer on the way home, the service engine light illuminated and remained on. The dealer's service rep said multiple codes were detected by the reader. When we brought it in to the dealer the first time 10/20/22, a total of 27 malfunction codes were in the system. How can that be and not be something serious? The powertrain control module was replaced, but when it happened again 2 more times on Monday, less than 15 min. apart, that didn't fix it. Same thing occurred yesterday that occurred five other times but put us in a dangerous situation. This time we were on a busy four-lane road SR 200 A1A in a 45 mile an hour zone and the vehicle just stopped in the middle of the road lane, locked up we could not move it and it could not be pushed off the road. We were a sitting duck for oncoming traffic and several cars almost failed to stop when approaching us. We have had it less than 3 months and it only has 1700 miles. We are unsafe driving it as this happens randomly and we don't know when or where. If this happens on the interstate or a large bridge we could be killed.
Additional Notes:
This is a dangerous random problem. In fact has now occurred 6 times. Two separate times 08/23/22 & 10/18/22 at a parking lot, while backing up, the gear shifter lit up, locked, and could not be engaged, and it wouldn't move. Both these 2 times it could not be put in drive and after shutting off the engine, it would not restart. The vehicle was blocking access and other vehicles passage for over an hour each time. The other 3 times the vehicle was moving and it just jumped into neutral with no warning, the cluster flashed messages saying to place gear shifter in park and then back to drive and proceed to acquire service. When this happens, it requires you come to a complete stop which can be really put you in harms way. The cluster lights flashed with warning messages in all of the situations. It happened to me twice 10/24/22 after leaving the dealer on the way home, the service engine light illuminated and remained on. The dealer's service rep said multiple codes were detected by the reader. When we brought it in to the dealer the first time 10/20/22, a total of 27 malfunction codes were in the system. How can that be and not be something serious? The powertrain control module was replaced, but when it happened again 2 more times on Monday, less than 15 min. apart, that didn't fix it. Same thing occurred yesterday that occurred five other times but put us in a dangerous situation. This time we were on a busy four-lane road SR 200 A1A in a 45 mile an hour zone and the vehicle just stopped in the middle of the road lane, locked up we could not move it and it could not be pushed off the road. We were a sitting duck for oncoming traffic and several cars almost failed to stop when approaching us. We have had it less than 3 months and it only has 1700 miles. We are unsafe driving it as this happens randomly and we don't know when or where. If this happens on the interstate or a large bridge we could be killed.
Mfg Campaign: 11492647
Recall Date: Nov 7, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
On Saturday, 04/23/2022, the Dodge Durango ran fine. I was able to back out of my driveway without incident around 12:00 PM and go to Walmart. I drove to the Sheetz gas station from Walmart and topped off the fuel tank because we wanted to take a family trip during the weekend. At 12:40 PM, I arrived back home, turned off the engine, and went inside my house to pick up my son. We entered the vehicle around 12:50 PM. I put my seatbelt on, put my foot on the brake pedal, and pushed the engine start button. Then I placed the vehicle in reverse, released the parking brake, and slowly backed my foot off the brake pedal. This time around, the vehicle did not drive backward normally like it's supposed to, but hesitated like it didn't have any power (NHTSA complaint 11461953). The engine hesitated several times, the RPMs dipped under 500 more than once, and then when I almost got to the street, the engine died, and the vehicle stalled. The transmission placed itself into the park position (AUTOMATIC PARK), and I could hear and feel the driveline clunk when the parking pawl locked the transmission. The "R" led started flashing on the gear shifter. I put my foot on the brake, and moved the lever from the "R" to the "N" position. The "N" position was still flashing, indicating that the vehicle is not really in "N". Then I pushed the engine start button to completely turn off the vehicle as the "RUN" led was flashing, but instead, the engine turned back on. Without taking the foot off the brake pedal I moved the shift lever from "N" to "R" and heard a loud clunk and even felt it. It sounded and felt like there was a lot of pressure on the parkin pawl and it got barely released. I am concerned that the vehicle stalling might have damaged the parking pawl somehow. I don't feel safe driving this vehicle. This is very difficult to reproduce as the vehicle exhibits this behaviour randomly, however I am concerned for my safety and my family's safety while traveling in this vehicle.
Corrective Action:
On Saturday, 04/23/2022, the Dodge Durango ran fine. I was able to back out of my driveway without incident around 12:00 PM and go to Walmart. I drove to the Sheetz gas station from Walmart and topped off the fuel tank because we wanted to take a family trip during the weekend. At 12:40 PM, I arrived back home, turned off the engine, and went inside my house to pick up my son. We entered the vehicle around 12:50 PM. I put my seatbelt on, put my foot on the brake pedal, and pushed the engine start button. Then I placed the vehicle in reverse, released the parking brake, and slowly backed my foot off the brake pedal. This time around, the vehicle did not drive backward normally like it's supposed to, but hesitated like it didn't have any power (NHTSA complaint 11461953). The engine hesitated several times, the RPMs dipped under 500 more than once, and then when I almost got to the street, the engine died, and the vehicle stalled. The transmission placed itself into the park position (AUTOMATIC PARK), and I could hear and feel the driveline clunk when the parking pawl locked the transmission. The "R" led started flashing on the gear shifter. I put my foot on the brake, and moved the lever from the "R" to the "N" position. The "N" position was still flashing, indicating that the vehicle is not really in "N". Then I pushed the engine start button to completely turn off the vehicle as the "RUN" led was flashing, but instead, the engine turned back on. Without taking the foot off the brake pedal I moved the shift lever from "N" to "R" and heard a loud clunk and even felt it. It sounded and felt like there was a lot of pressure on the parkin pawl and it got barely released. I am concerned that the vehicle stalling might have damaged the parking pawl somehow. I don't feel safe driving this vehicle. This is very difficult to reproduce as the vehicle exhibits this behaviour randomly, however I am concerned for my safety and my family's safety while traveling in this vehicle.
Additional Notes:
On Saturday, 04/23/2022, the Dodge Durango ran fine. I was able to back out of my driveway without incident around 12:00 PM and go to Walmart. I drove to the Sheetz gas station from Walmart and topped off the fuel tank because we wanted to take a family trip during the weekend. At 12:40 PM, I arrived back home, turned off the engine, and went inside my house to pick up my son. We entered the vehicle around 12:50 PM. I put my seatbelt on, put my foot on the brake pedal, and pushed the engine start button. Then I placed the vehicle in reverse, released the parking brake, and slowly backed my foot off the brake pedal. This time around, the vehicle did not drive backward normally like it's supposed to, but hesitated like it didn't have any power (NHTSA complaint 11461953). The engine hesitated several times, the RPMs dipped under 500 more than once, and then when I almost got to the street, the engine died, and the vehicle stalled. The transmission placed itself into the park position (AUTOMATIC PARK), and I could hear and feel the driveline clunk when the parking pawl locked the transmission. The "R" led started flashing on the gear shifter. I put my foot on the brake, and moved the lever from the "R" to the "N" position. The "N" position was still flashing, indicating that the vehicle is not really in "N". Then I pushed the engine start button to completely turn off the vehicle as the "RUN" led was flashing, but instead, the engine turned back on. Without taking the foot off the brake pedal I moved the shift lever from "N" to "R" and heard a loud clunk and even felt it. It sounded and felt like there was a lot of pressure on the parkin pawl and it got barely released. I am concerned that the vehicle stalling might have damaged the parking pawl somehow. I don't feel safe driving this vehicle. This is very difficult to reproduce as the vehicle exhibits this behaviour randomly, however I am concerned for my safety and my family's safety while traveling in this vehicle.
Mfg Campaign: 11461993
Recall Date: Apr 25, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
On Saturday, 04/23/2022, the Dodge Durango ran fine. I was able to back out of my driveway without incident around 12:00 PM and go to Walmart. I drove to the Sheetz gas station from Walmart and topped off the fuel tank because we wanted to take a family trip during the weekend. At 12:40 PM, I arrived back home, turned off the engine, and went inside my house to pick up my son. We entered the vehicle around 12:50 PM. I put my seatbelt on, put my foot on the brake pedal, and pushed the engine start button. Then I placed the vehicle in reverse, released the parking brake, and slowly backed my foot off the brake pedal. This time around, the vehicle did not drive backward normally like it's supposed to, but hesitated like it didn't have any power (NHTSA complaint 11461953). The engine hesitated several times, the RPMs dipped under 500 more than once, and then when I almost got to the street, the engine died, and the vehicle stalled. The transmission placed itself into the park position (AUTOMATIC PARK), and I could hear and feel the driveline clunk when the parking pawl locked the transmission. The "R" led started flashing on the gear shifter. I put my foot on the brake, and moved the lever from the "R" to the "N" position. The "N" position was still flashing, indicating that the vehicle is not really in "N". Then I pushed the engine start button to completely turn off the vehicle as the "RUN" led was flashing, but instead, the engine turned back on. Without taking the foot off the brake pedal I moved the shift lever from "N" to "R" and heard a loud clunk and even felt it. It sounded and felt like there was a lot of pressure on the parkin pawl and it got barely released. I am concerned that the vehicle stalling might have damaged the parking pawl somehow. I don't feel safe driving this vehicle. This is very difficult to reproduce as the vehicle exhibits this behaviour randomly, however I am concerned for my safety and my family's safety while traveling in this vehicle.
Corrective Action:
On Saturday, 04/23/2022, the Dodge Durango ran fine. I was able to back out of my driveway without incident around 12:00 PM and go to Walmart. I drove to the Sheetz gas station from Walmart and topped off the fuel tank because we wanted to take a family trip during the weekend. At 12:40 PM, I arrived back home, turned off the engine, and went inside my house to pick up my son. We entered the vehicle around 12:50 PM. I put my seatbelt on, put my foot on the brake pedal, and pushed the engine start button. Then I placed the vehicle in reverse, released the parking brake, and slowly backed my foot off the brake pedal. This time around, the vehicle did not drive backward normally like it's supposed to, but hesitated like it didn't have any power (NHTSA complaint 11461953). The engine hesitated several times, the RPMs dipped under 500 more than once, and then when I almost got to the street, the engine died, and the vehicle stalled. The transmission placed itself into the park position (AUTOMATIC PARK), and I could hear and feel the driveline clunk when the parking pawl locked the transmission. The "R" led started flashing on the gear shifter. I put my foot on the brake, and moved the lever from the "R" to the "N" position. The "N" position was still flashing, indicating that the vehicle is not really in "N". Then I pushed the engine start button to completely turn off the vehicle as the "RUN" led was flashing, but instead, the engine turned back on. Without taking the foot off the brake pedal I moved the shift lever from "N" to "R" and heard a loud clunk and even felt it. It sounded and felt like there was a lot of pressure on the parkin pawl and it got barely released. I am concerned that the vehicle stalling might have damaged the parking pawl somehow. I don't feel safe driving this vehicle. This is very difficult to reproduce as the vehicle exhibits this behaviour randomly, however I am concerned for my safety and my family's safety while traveling in this vehicle.
Additional Notes:
On Saturday, 04/23/2022, the Dodge Durango ran fine. I was able to back out of my driveway without incident around 12:00 PM and go to Walmart. I drove to the Sheetz gas station from Walmart and topped off the fuel tank because we wanted to take a family trip during the weekend. At 12:40 PM, I arrived back home, turned off the engine, and went inside my house to pick up my son. We entered the vehicle around 12:50 PM. I put my seatbelt on, put my foot on the brake pedal, and pushed the engine start button. Then I placed the vehicle in reverse, released the parking brake, and slowly backed my foot off the brake pedal. This time around, the vehicle did not drive backward normally like it's supposed to, but hesitated like it didn't have any power (NHTSA complaint 11461953). The engine hesitated several times, the RPMs dipped under 500 more than once, and then when I almost got to the street, the engine died, and the vehicle stalled. The transmission placed itself into the park position (AUTOMATIC PARK), and I could hear and feel the driveline clunk when the parking pawl locked the transmission. The "R" led started flashing on the gear shifter. I put my foot on the brake, and moved the lever from the "R" to the "N" position. The "N" position was still flashing, indicating that the vehicle is not really in "N". Then I pushed the engine start button to completely turn off the vehicle as the "RUN" led was flashing, but instead, the engine turned back on. Without taking the foot off the brake pedal I moved the shift lever from "N" to "R" and heard a loud clunk and even felt it. It sounded and felt like there was a lot of pressure on the parkin pawl and it got barely released. I am concerned that the vehicle stalling might have damaged the parking pawl somehow. I don't feel safe driving this vehicle. This is very difficult to reproduce as the vehicle exhibits this behaviour randomly, however I am concerned for my safety and my family's safety while traveling in this vehicle.
Mfg Campaign: 11461993
Recall Date: Apr 25, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
On Friday, 04/22/2022, at 5:30 PM, I remote-started the vehicle, and let it run for 5 minutes, then my wife and I entered the vehicle. I put my foot on the brake pedal, pushed the engine start button to unlock all vehicle functions, and put my seatbelt on. I placed the vehicle in reverse. Then I released the parking brake and backed off the brake pedal. My driveway is slightly sloped downwards towards the garage doors, around three degrees and around five degrees or less where it connects to the street. This vehicle has enough power to back out of my driveway without pushing the gas pedal while in reverse. However, the Dodge Durango in this report barely moved, then stopped, so I gave it a bit more gas. The engine kept hesitating with the RPM needle going under the 500 RPM mark several times. I managed to back it to the end of the driveway. However, the vehicle was struggling. I then put in drive and moved forward. It moved forward without any issue. I pulled up to the garage door and entirely stopped. With the foot on the brake pedal, I placed the vehicle back in reverse, and it struggled again like it didn't have any power. The RPMs dipped under 500 several times until I managed to back the vehicle out into the street. I then put it in drive, and the vehicle ran fine and didn't repeat this behavior until the next day.
Corrective Action:
On Friday, 04/22/2022, at 5:30 PM, I remote-started the vehicle, and let it run for 5 minutes, then my wife and I entered the vehicle. I put my foot on the brake pedal, pushed the engine start button to unlock all vehicle functions, and put my seatbelt on. I placed the vehicle in reverse. Then I released the parking brake and backed off the brake pedal. My driveway is slightly sloped downwards towards the garage doors, around three degrees and around five degrees or less where it connects to the street. This vehicle has enough power to back out of my driveway without pushing the gas pedal while in reverse. However, the Dodge Durango in this report barely moved, then stopped, so I gave it a bit more gas. The engine kept hesitating with the RPM needle going under the 500 RPM mark several times. I managed to back it to the end of the driveway. However, the vehicle was struggling. I then put in drive and moved forward. It moved forward without any issue. I pulled up to the garage door and entirely stopped. With the foot on the brake pedal, I placed the vehicle back in reverse, and it struggled again like it didn't have any power. The RPMs dipped under 500 several times until I managed to back the vehicle out into the street. I then put it in drive, and the vehicle ran fine and didn't repeat this behavior until the next day.
Additional Notes:
On Friday, 04/22/2022, at 5:30 PM, I remote-started the vehicle, and let it run for 5 minutes, then my wife and I entered the vehicle. I put my foot on the brake pedal, pushed the engine start button to unlock all vehicle functions, and put my seatbelt on. I placed the vehicle in reverse. Then I released the parking brake and backed off the brake pedal. My driveway is slightly sloped downwards towards the garage doors, around three degrees and around five degrees or less where it connects to the street. This vehicle has enough power to back out of my driveway without pushing the gas pedal while in reverse. However, the Dodge Durango in this report barely moved, then stopped, so I gave it a bit more gas. The engine kept hesitating with the RPM needle going under the 500 RPM mark several times. I managed to back it to the end of the driveway. However, the vehicle was struggling. I then put in drive and moved forward. It moved forward without any issue. I pulled up to the garage door and entirely stopped. With the foot on the brake pedal, I placed the vehicle back in reverse, and it struggled again like it didn't have any power. The RPMs dipped under 500 several times until I managed to back the vehicle out into the street. I then put it in drive, and the vehicle ran fine and didn't repeat this behavior until the next day.
Mfg Campaign: 11461953
Recall Date: Apr 24, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
On Friday, 04/22/2022, at 5:30 PM, I remote-started the vehicle, and let it run for 5 minutes, then my wife and I entered the vehicle. I put my foot on the brake pedal, pushed the engine start button to unlock all vehicle functions, and put my seatbelt on. I placed the vehicle in reverse. Then I released the parking brake and backed off the brake pedal. My driveway is slightly sloped downwards towards the garage doors, around three degrees and around five degrees or less where it connects to the street. This vehicle has enough power to back out of my driveway without pushing the gas pedal while in reverse. However, the Dodge Durango in this report barely moved, then stopped, so I gave it a bit more gas. The engine kept hesitating with the RPM needle going under the 500 RPM mark several times. I managed to back it to the end of the driveway. However, the vehicle was struggling. I then put in drive and moved forward. It moved forward without any issue. I pulled up to the garage door and entirely stopped. With the foot on the brake pedal, I placed the vehicle back in reverse, and it struggled again like it didn't have any power. The RPMs dipped under 500 several times until I managed to back the vehicle out into the street. I then put it in drive, and the vehicle ran fine and didn't repeat this behavior until the next day.
Corrective Action:
On Friday, 04/22/2022, at 5:30 PM, I remote-started the vehicle, and let it run for 5 minutes, then my wife and I entered the vehicle. I put my foot on the brake pedal, pushed the engine start button to unlock all vehicle functions, and put my seatbelt on. I placed the vehicle in reverse. Then I released the parking brake and backed off the brake pedal. My driveway is slightly sloped downwards towards the garage doors, around three degrees and around five degrees or less where it connects to the street. This vehicle has enough power to back out of my driveway without pushing the gas pedal while in reverse. However, the Dodge Durango in this report barely moved, then stopped, so I gave it a bit more gas. The engine kept hesitating with the RPM needle going under the 500 RPM mark several times. I managed to back it to the end of the driveway. However, the vehicle was struggling. I then put in drive and moved forward. It moved forward without any issue. I pulled up to the garage door and entirely stopped. With the foot on the brake pedal, I placed the vehicle back in reverse, and it struggled again like it didn't have any power. The RPMs dipped under 500 several times until I managed to back the vehicle out into the street. I then put it in drive, and the vehicle ran fine and didn't repeat this behavior until the next day.
Additional Notes:
On Friday, 04/22/2022, at 5:30 PM, I remote-started the vehicle, and let it run for 5 minutes, then my wife and I entered the vehicle. I put my foot on the brake pedal, pushed the engine start button to unlock all vehicle functions, and put my seatbelt on. I placed the vehicle in reverse. Then I released the parking brake and backed off the brake pedal. My driveway is slightly sloped downwards towards the garage doors, around three degrees and around five degrees or less where it connects to the street. This vehicle has enough power to back out of my driveway without pushing the gas pedal while in reverse. However, the Dodge Durango in this report barely moved, then stopped, so I gave it a bit more gas. The engine kept hesitating with the RPM needle going under the 500 RPM mark several times. I managed to back it to the end of the driveway. However, the vehicle was struggling. I then put in drive and moved forward. It moved forward without any issue. I pulled up to the garage door and entirely stopped. With the foot on the brake pedal, I placed the vehicle back in reverse, and it struggled again like it didn't have any power. The RPMs dipped under 500 several times until I managed to back the vehicle out into the street. I then put it in drive, and the vehicle ran fine and didn't repeat this behavior until the next day.
Mfg Campaign: 11461953
Recall Date: Apr 24, 2022
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