Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 15, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Chrysler Town & Country, Dodge Grand Caravan vehicles manufactured July 31, 2015, to April 18, 2016, 2016 Dodge Journey vehicles manufactured August 17, 2015, to January 29, 2016, and 2016 RAM ProMaster vehicles manufactured August 15, 2016, to April 15, 2016. The transmission pump may seize causing a loss of hydraulic pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S44
Recall Date: Jun 24, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured March 16, 2016, to March 17, 2016. The nuts on the third row seatbacks were incorrectly torqued and may become loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S37
Recall Date: May 16, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 19, 2015 to August 27, 2015. In the affected vehicles, the bolts that attach the hood striker may loosen and, as a result, the hood may open unexpectedly while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R53
Recall Date: Sep 24, 2015
Consumer Complaints
1.2K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle will randomly die and most of the time, it will start back up. It will die when it is stopped and idling, and it has died when I am driving it at all speeds. It dies on the interstate driving 75 mph, on the highway going 55 mph, on a street going 35 mph, and in a subdivision going 15 mph. It has been taken to a certified mechanic who could reproduce the problem but could not diagnose the cause. I took it to the dealership where they said they were not able to reproduce the issue or find any diagnostic error codes. Yet, the dealership was able to find a software upgrade and a "leaky pan" from the transmission that cost me over $550. When I left the dealership, the vehicle died about 2 miles in the middle of a large and very busy street. I tried to restart the vehicle, but it wouldn't start the first 11 tries. After a few minutes, on the 12th try, it did start up and I was able to drive it home. The next morning the vehicle started 4 times but died all 4 times. The first 2 times it died both times after idling for 2 minutes. The 3rd and 4th time it started up and then died within 10 seconds. I had the vehicle towed back to the dealership. The dealership still has it and cannot find out for sure what the actual issue is. They want to try a $3,000 repair, but they are not sure it will actually fix the issue. After searching the web it is not hard to find that so many people have had this same issue. What I would like to know is why so many of these vehicles are allowed on the road without there being a recall to fix this issue? Vehicles on the road that can easily die with no warning, that is terrifying. Especially a family vehicle. So many families with children of all ages put in danger by defective parts that cause a vehicle to die with no warning and then no error codes when the vehicle is diagnosed, even at a dealership. I could think of nothing more dangerous for a vehicle or a family traveling in this vehicle than this.
Corrective Action:
The vehicle will randomly die and most of the time, it will start back up. It will die when it is stopped and idling, and it has died when I am driving it at all speeds. It dies on the interstate driving 75 mph, on the highway going 55 mph, on a street going 35 mph, and in a subdivision going 15 mph. It has been taken to a certified mechanic who could reproduce the problem but could not diagnose the cause. I took it to the dealership where they said they were not able to reproduce the issue or find any diagnostic error codes. Yet, the dealership was able to find a software upgrade and a "leaky pan" from the transmission that cost me over $550. When I left the dealership, the vehicle died about 2 miles in the middle of a large and very busy street. I tried to restart the vehicle, but it wouldn't start the first 11 tries. After a few minutes, on the 12th try, it did start up and I was able to drive it home. The next morning the vehicle started 4 times but died all 4 times. The first 2 times it died both times after idling for 2 minutes. The 3rd and 4th time it started up and then died within 10 seconds. I had the vehicle towed back to the dealership. The dealership still has it and cannot find out for sure what the actual issue is. They want to try a $3,000 repair, but they are not sure it will actually fix the issue. After searching the web it is not hard to find that so many people have had this same issue. What I would like to know is why so many of these vehicles are allowed on the road without there being a recall to fix this issue? Vehicles on the road that can easily die with no warning, that is terrifying. Especially a family vehicle. So many families with children of all ages put in danger by defective parts that cause a vehicle to die with no warning and then no error codes when the vehicle is diagnosed, even at a dealership. I could think of nothing more dangerous for a vehicle or a family traveling in this vehicle than this.
Additional Notes:
The vehicle will randomly die and most of the time, it will start back up. It will die when it is stopped and idling, and it has died when I am driving it at all speeds. It dies on the interstate driving 75 mph, on the highway going 55 mph, on a street going 35 mph, and in a subdivision going 15 mph. It has been taken to a certified mechanic who could reproduce the problem but could not diagnose the cause. I took it to the dealership where they said they were not able to reproduce the issue or find any diagnostic error codes. Yet, the dealership was able to find a software upgrade and a "leaky pan" from the transmission that cost me over $550. When I left the dealership, the vehicle died about 2 miles in the middle of a large and very busy street. I tried to restart the vehicle, but it wouldn't start the first 11 tries. After a few minutes, on the 12th try, it did start up and I was able to drive it home. The next morning the vehicle started 4 times but died all 4 times. The first 2 times it died both times after idling for 2 minutes. The 3rd and 4th time it started up and then died within 10 seconds. I had the vehicle towed back to the dealership. The dealership still has it and cannot find out for sure what the actual issue is. They want to try a $3,000 repair, but they are not sure it will actually fix the issue. After searching the web it is not hard to find that so many people have had this same issue. What I would like to know is why so many of these vehicles are allowed on the road without there being a recall to fix this issue? Vehicles on the road that can easily die with no warning, that is terrifying. Especially a family vehicle. So many families with children of all ages put in danger by defective parts that cause a vehicle to die with no warning and then no error codes when the vehicle is diagnosed, even at a dealership. I could think of nothing more dangerous for a vehicle or a family traveling in this vehicle than this.
Mfg Campaign: 11495413
Recall Date: Nov 30, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The vehicle will randomly die and most of the time, it will start back up. It will die when it is stopped and idling, and it has died when I am driving it at all speeds. It dies on the interstate driving 75 mph, on the highway going 55 mph, on a street going 35 mph, and in a subdivision going 15 mph. It has been taken to a certified mechanic who could reproduce the problem but could not diagnose the cause. I took it to the dealership where they said they were not able to reproduce the issue or find any diagnostic error codes. Yet, the dealership was able to find a software upgrade and a "leaky pan" from the transmission that cost me over $550. When I left the dealership, the vehicle died about 2 miles in the middle of a large and very busy street. I tried to restart the vehicle, but it wouldn't start the first 11 tries. After a few minutes, on the 12th try, it did start up and I was able to drive it home. The next morning the vehicle started 4 times but died all 4 times. The first 2 times it died both times after idling for 2 minutes. The 3rd and 4th time it started up and then died within 10 seconds. I had the vehicle towed back to the dealership. The dealership still has it and cannot find out for sure what the actual issue is. They want to try a $3,000 repair, but they are not sure it will actually fix the issue. After searching the web it is not hard to find that so many people have had this same issue. What I would like to know is why so many of these vehicles are allowed on the road without there being a recall to fix this issue? Vehicles on the road that can easily die with no warning, that is terrifying. Especially a family vehicle. So many families with children of all ages put in danger by defective parts that cause a vehicle to die with no warning and then no error codes when the vehicle is diagnosed, even at a dealership. I could think of nothing more dangerous for a vehicle or a family traveling in this vehicle than this.
Corrective Action:
The vehicle will randomly die and most of the time, it will start back up. It will die when it is stopped and idling, and it has died when I am driving it at all speeds. It dies on the interstate driving 75 mph, on the highway going 55 mph, on a street going 35 mph, and in a subdivision going 15 mph. It has been taken to a certified mechanic who could reproduce the problem but could not diagnose the cause. I took it to the dealership where they said they were not able to reproduce the issue or find any diagnostic error codes. Yet, the dealership was able to find a software upgrade and a "leaky pan" from the transmission that cost me over $550. When I left the dealership, the vehicle died about 2 miles in the middle of a large and very busy street. I tried to restart the vehicle, but it wouldn't start the first 11 tries. After a few minutes, on the 12th try, it did start up and I was able to drive it home. The next morning the vehicle started 4 times but died all 4 times. The first 2 times it died both times after idling for 2 minutes. The 3rd and 4th time it started up and then died within 10 seconds. I had the vehicle towed back to the dealership. The dealership still has it and cannot find out for sure what the actual issue is. They want to try a $3,000 repair, but they are not sure it will actually fix the issue. After searching the web it is not hard to find that so many people have had this same issue. What I would like to know is why so many of these vehicles are allowed on the road without there being a recall to fix this issue? Vehicles on the road that can easily die with no warning, that is terrifying. Especially a family vehicle. So many families with children of all ages put in danger by defective parts that cause a vehicle to die with no warning and then no error codes when the vehicle is diagnosed, even at a dealership. I could think of nothing more dangerous for a vehicle or a family traveling in this vehicle than this.
Additional Notes:
The vehicle will randomly die and most of the time, it will start back up. It will die when it is stopped and idling, and it has died when I am driving it at all speeds. It dies on the interstate driving 75 mph, on the highway going 55 mph, on a street going 35 mph, and in a subdivision going 15 mph. It has been taken to a certified mechanic who could reproduce the problem but could not diagnose the cause. I took it to the dealership where they said they were not able to reproduce the issue or find any diagnostic error codes. Yet, the dealership was able to find a software upgrade and a "leaky pan" from the transmission that cost me over $550. When I left the dealership, the vehicle died about 2 miles in the middle of a large and very busy street. I tried to restart the vehicle, but it wouldn't start the first 11 tries. After a few minutes, on the 12th try, it did start up and I was able to drive it home. The next morning the vehicle started 4 times but died all 4 times. The first 2 times it died both times after idling for 2 minutes. The 3rd and 4th time it started up and then died within 10 seconds. I had the vehicle towed back to the dealership. The dealership still has it and cannot find out for sure what the actual issue is. They want to try a $3,000 repair, but they are not sure it will actually fix the issue. After searching the web it is not hard to find that so many people have had this same issue. What I would like to know is why so many of these vehicles are allowed on the road without there being a recall to fix this issue? Vehicles on the road that can easily die with no warning, that is terrifying. Especially a family vehicle. So many families with children of all ages put in danger by defective parts that cause a vehicle to die with no warning and then no error codes when the vehicle is diagnosed, even at a dealership. I could think of nothing more dangerous for a vehicle or a family traveling in this vehicle than this.
Mfg Campaign: 11495413
Recall Date: Nov 30, 2022
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The vehicle will randomly die and most of the time, it will start back up. It will die when it is stopped and idling, and it has died when I am driving it at all speeds. It dies on the interstate driving 75 mph, on the highway going 55 mph, on a street going 35 mph, and in a subdivision going 15 mph. It has been taken to a certified mechanic who could reproduce the problem but could not diagnose the cause. I took it to the dealership where they said they were not able to reproduce the issue or find any diagnostic error codes. Yet, the dealership was able to find a software upgrade and a "leaky pan" from the transmission that cost me over $550. When I left the dealership, the vehicle died about 2 miles in the middle of a large and very busy street. I tried to restart the vehicle, but it wouldn't start the first 11 tries. After a few minutes, on the 12th try, it did start up and I was able to drive it home. The next morning the vehicle started 4 times but died all 4 times. The first 2 times it died both times after idling for 2 minutes. The 3rd and 4th time it started up and then died within 10 seconds. I had the vehicle towed back to the dealership. The dealership still has it and cannot find out for sure what the actual issue is. They want to try a $3,000 repair, but they are not sure it will actually fix the issue. After searching the web it is not hard to find that so many people have had this same issue. What I would like to know is why so many of these vehicles are allowed on the road without there being a recall to fix this issue? Vehicles on the road that can easily die with no warning, that is terrifying. Especially a family vehicle. So many families with children of all ages put in danger by defective parts that cause a vehicle to die with no warning and then no error codes when the vehicle is diagnosed, even at a dealership. I could think of nothing more dangerous for a vehicle or a family traveling in this vehicle than this.
Corrective Action:
The vehicle will randomly die and most of the time, it will start back up. It will die when it is stopped and idling, and it has died when I am driving it at all speeds. It dies on the interstate driving 75 mph, on the highway going 55 mph, on a street going 35 mph, and in a subdivision going 15 mph. It has been taken to a certified mechanic who could reproduce the problem but could not diagnose the cause. I took it to the dealership where they said they were not able to reproduce the issue or find any diagnostic error codes. Yet, the dealership was able to find a software upgrade and a "leaky pan" from the transmission that cost me over $550. When I left the dealership, the vehicle died about 2 miles in the middle of a large and very busy street. I tried to restart the vehicle, but it wouldn't start the first 11 tries. After a few minutes, on the 12th try, it did start up and I was able to drive it home. The next morning the vehicle started 4 times but died all 4 times. The first 2 times it died both times after idling for 2 minutes. The 3rd and 4th time it started up and then died within 10 seconds. I had the vehicle towed back to the dealership. The dealership still has it and cannot find out for sure what the actual issue is. They want to try a $3,000 repair, but they are not sure it will actually fix the issue. After searching the web it is not hard to find that so many people have had this same issue. What I would like to know is why so many of these vehicles are allowed on the road without there being a recall to fix this issue? Vehicles on the road that can easily die with no warning, that is terrifying. Especially a family vehicle. So many families with children of all ages put in danger by defective parts that cause a vehicle to die with no warning and then no error codes when the vehicle is diagnosed, even at a dealership. I could think of nothing more dangerous for a vehicle or a family traveling in this vehicle than this.
Additional Notes:
The vehicle will randomly die and most of the time, it will start back up. It will die when it is stopped and idling, and it has died when I am driving it at all speeds. It dies on the interstate driving 75 mph, on the highway going 55 mph, on a street going 35 mph, and in a subdivision going 15 mph. It has been taken to a certified mechanic who could reproduce the problem but could not diagnose the cause. I took it to the dealership where they said they were not able to reproduce the issue or find any diagnostic error codes. Yet, the dealership was able to find a software upgrade and a "leaky pan" from the transmission that cost me over $550. When I left the dealership, the vehicle died about 2 miles in the middle of a large and very busy street. I tried to restart the vehicle, but it wouldn't start the first 11 tries. After a few minutes, on the 12th try, it did start up and I was able to drive it home. The next morning the vehicle started 4 times but died all 4 times. The first 2 times it died both times after idling for 2 minutes. The 3rd and 4th time it started up and then died within 10 seconds. I had the vehicle towed back to the dealership. The dealership still has it and cannot find out for sure what the actual issue is. They want to try a $3,000 repair, but they are not sure it will actually fix the issue. After searching the web it is not hard to find that so many people have had this same issue. What I would like to know is why so many of these vehicles are allowed on the road without there being a recall to fix this issue? Vehicles on the road that can easily die with no warning, that is terrifying. Especially a family vehicle. So many families with children of all ages put in danger by defective parts that cause a vehicle to die with no warning and then no error codes when the vehicle is diagnosed, even at a dealership. I could think of nothing more dangerous for a vehicle or a family traveling in this vehicle than this.
Mfg Campaign: 11495413
Recall Date: Nov 30, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When your turn the vehicle off and open the door a buzzing sound comes from the right rear of the vehicle.
Corrective Action:
When your turn the vehicle off and open the door a buzzing sound comes from the right rear of the vehicle.
Additional Notes:
When your turn the vehicle off and open the door a buzzing sound comes from the right rear of the vehicle.
Mfg Campaign: 11494460
Recall Date: Nov 21, 2022
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
A few months ago, the passenger seat headrest safety system deployed with no warning while the vehicle was parked/off. No warning systems were triggered on the vehicle. I can see that inside the headrest, the light plastic frame which retains the metal pin has cracked, probably just from the pressure of the springs over time. As a result the metal pin broke free from the plastic frame. The actual release triggers have not released. I haven't had anyone look at it, but many reports online say dealers are charging $600 to fix it. The springs are very powerful—I'm glad no one was in the seat when it happened.
Corrective Action:
A few months ago, the passenger seat headrest safety system deployed with no warning while the vehicle was parked/off. No warning systems were triggered on the vehicle. I can see that inside the headrest, the light plastic frame which retains the metal pin has cracked, probably just from the pressure of the springs over time. As a result the metal pin broke free from the plastic frame. The actual release triggers have not released. I haven't had anyone look at it, but many reports online say dealers are charging $600 to fix it. The springs are very powerful—I'm glad no one was in the seat when it happened.
Additional Notes:
A few months ago, the passenger seat headrest safety system deployed with no warning while the vehicle was parked/off. No warning systems were triggered on the vehicle. I can see that inside the headrest, the light plastic frame which retains the metal pin has cracked, probably just from the pressure of the springs over time. As a result the metal pin broke free from the plastic frame. The actual release triggers have not released. I haven't had anyone look at it, but many reports online say dealers are charging $600 to fix it. The springs are very powerful—I'm glad no one was in the seat when it happened.
Mfg Campaign: 11493871
Recall Date: Nov 16, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The car was running fine and with no warning (or warning lights) it was going up a hill and stopped driving. It would not drive and started reversing and rolling backwards. Car had to have the emergency brake put on and luckily came to a stop.
Corrective Action:
The car was running fine and with no warning (or warning lights) it was going up a hill and stopped driving. It would not drive and started reversing and rolling backwards. Car had to have the emergency brake put on and luckily came to a stop.
Additional Notes:
The car was running fine and with no warning (or warning lights) it was going up a hill and stopped driving. It would not drive and started reversing and rolling backwards. Car had to have the emergency brake put on and luckily came to a stop.
Mfg Campaign: 11493502
Recall Date: Nov 14, 2022
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Similar to recalls with other Grand Caravans, both our sliding doors will not open. There is a buzzing sound when locks are engaged. First door went out a month ago Second one today.
Corrective Action:
Similar to recalls with other Grand Caravans, both our sliding doors will not open. There is a buzzing sound when locks are engaged. First door went out a month ago Second one today.
Additional Notes:
Similar to recalls with other Grand Caravans, both our sliding doors will not open. There is a buzzing sound when locks are engaged. First door went out a month ago Second one today.
Mfg Campaign: 11492763
Recall Date: Nov 8, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
There is a very loud buzzing noise that is detracting to when I drive. It is coming from the rear door. The first time I heard it I was able to stop it by opening the rear door but now it has started back up and won’t stop. It has been 2 weeks now. Again it is extremely distracting while I drive.
Corrective Action:
There is a very loud buzzing noise that is detracting to when I drive. It is coming from the rear door. The first time I heard it I was able to stop it by opening the rear door but now it has started back up and won’t stop. It has been 2 weeks now. Again it is extremely distracting while I drive.
Additional Notes:
There is a very loud buzzing noise that is detracting to when I drive. It is coming from the rear door. The first time I heard it I was able to stop it by opening the rear door but now it has started back up and won’t stop. It has been 2 weeks now. Again it is extremely distracting while I drive.
Mfg Campaign: 11492427
Recall Date: Nov 5, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Dodge Grand Caravan. The contact stated while driving 25 MPH, she heard an abnormal coming from the vehicle. The contact stated that while depressing the accelerator pedal, the vehicle failed to move forward. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic and was informed that the transmission pump needed to be replaced. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 16V461000 (Power Train) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 150,000.
Corrective Action:
The contact owns a 2016 Dodge Grand Caravan. The contact stated while driving 25 MPH, she heard an abnormal coming from the vehicle. The contact stated that while depressing the accelerator pedal, the vehicle failed to move forward. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic and was informed that the transmission pump needed to be replaced. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 16V461000 (Power Train) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 150,000.
Additional Notes:
The contact owns a 2016 Dodge Grand Caravan. The contact stated while driving 25 MPH, she heard an abnormal coming from the vehicle. The contact stated that while depressing the accelerator pedal, the vehicle failed to move forward. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic and was informed that the transmission pump needed to be replaced. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 16V461000 (Power Train) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 150,000.
Mfg Campaign: 11491868
Recall Date: Nov 2, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle lost power while driving. Wasn’t responding to gas Pedal. Moved to a parking lot. Ultimately had to tow to a repair shop. First I thought maybe a belt but it came down to transmission issue. Mechanic diagnosed that transmission pump failed. Cost to replace the pump is more than $3100. There is a recall for same issue for same model year but I was told by the OEM that my vehicle is not included in the recall. I saw hundred of similar stories online for this issue but surprised that recall was issue for only few vehicles while the issue might be much bigger! I am the first owner and have completed all the required maintenance on time. Disappointed with vehicle OEM for refusing goodwill warranty!
Corrective Action:
Vehicle lost power while driving. Wasn’t responding to gas Pedal. Moved to a parking lot. Ultimately had to tow to a repair shop. First I thought maybe a belt but it came down to transmission issue. Mechanic diagnosed that transmission pump failed. Cost to replace the pump is more than $3100. There is a recall for same issue for same model year but I was told by the OEM that my vehicle is not included in the recall. I saw hundred of similar stories online for this issue but surprised that recall was issue for only few vehicles while the issue might be much bigger! I am the first owner and have completed all the required maintenance on time. Disappointed with vehicle OEM for refusing goodwill warranty!
Additional Notes:
Vehicle lost power while driving. Wasn’t responding to gas Pedal. Moved to a parking lot. Ultimately had to tow to a repair shop. First I thought maybe a belt but it came down to transmission issue. Mechanic diagnosed that transmission pump failed. Cost to replace the pump is more than $3100. There is a recall for same issue for same model year but I was told by the OEM that my vehicle is not included in the recall. I saw hundred of similar stories online for this issue but surprised that recall was issue for only few vehicles while the issue might be much bigger! I am the first owner and have completed all the required maintenance on time. Disappointed with vehicle OEM for refusing goodwill warranty!
Mfg Campaign: 11491817
Recall Date: Nov 1, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
In July of 2022, the air conditioner failed. Called to make an appointment with DeLuca, the part did not come in so we did not bring the van in for repair. In August 2022 the van started stalling while driving on occasion. Brought into the mechanics but he could not see an issue of why the van would be stalling and could not diagnose when the van was stalling as it did not occur while he was inspecting the van. On October 17, 2022, the driver of the van called to say that the engine started smoking, there was a big puddle under the van and he could not move the van. He was stuck on the side of Tower Hill in Auburn, NH in a dangerous spot.
Corrective Action:
In July of 2022, the air conditioner failed. Called to make an appointment with DeLuca, the part did not come in so we did not bring the van in for repair. In August 2022 the van started stalling while driving on occasion. Brought into the mechanics but he could not see an issue of why the van would be stalling and could not diagnose when the van was stalling as it did not occur while he was inspecting the van. On October 17, 2022, the driver of the van called to say that the engine started smoking, there was a big puddle under the van and he could not move the van. He was stuck on the side of Tower Hill in Auburn, NH in a dangerous spot.
Additional Notes:
In July of 2022, the air conditioner failed. Called to make an appointment with DeLuca, the part did not come in so we did not bring the van in for repair. In August 2022 the van started stalling while driving on occasion. Brought into the mechanics but he could not see an issue of why the van would be stalling and could not diagnose when the van was stalling as it did not occur while he was inspecting the van. On October 17, 2022, the driver of the van called to say that the engine started smoking, there was a big puddle under the van and he could not move the van. He was stuck on the side of Tower Hill in Auburn, NH in a dangerous spot.
Mfg Campaign: 11491296
Recall Date: Oct 28, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
My elderly mother drove into her bank ATM and put van in park. After finishing transaction, she proceeded to put van in drive mode. It would not go forward. She then had to put it into Reverse mode (which did work) and drive backwards, she ended up in the street with her hazard lights on. A police officer noticed she was in a predicament and instructed my mom to drive in reverse into the bank parking lot. If the officer would not have been there; it’s possible she would have been in a wreck with another vehicle or building/structure. She van was towed by tow truck to her house. We are currently trying to get the van to the dealer to find out what happened. I have seen that her current model year for her van, have been recalls due to similar situations.
Corrective Action:
My elderly mother drove into her bank ATM and put van in park. After finishing transaction, she proceeded to put van in drive mode. It would not go forward. She then had to put it into Reverse mode (which did work) and drive backwards, she ended up in the street with her hazard lights on. A police officer noticed she was in a predicament and instructed my mom to drive in reverse into the bank parking lot. If the officer would not have been there; it’s possible she would have been in a wreck with another vehicle or building/structure. She van was towed by tow truck to her house. We are currently trying to get the van to the dealer to find out what happened. I have seen that her current model year for her van, have been recalls due to similar situations.
Additional Notes:
My elderly mother drove into her bank ATM and put van in park. After finishing transaction, she proceeded to put van in drive mode. It would not go forward. She then had to put it into Reverse mode (which did work) and drive backwards, she ended up in the street with her hazard lights on. A police officer noticed she was in a predicament and instructed my mom to drive in reverse into the bank parking lot. If the officer would not have been there; it’s possible she would have been in a wreck with another vehicle or building/structure. She van was towed by tow truck to her house. We are currently trying to get the van to the dealer to find out what happened. I have seen that her current model year for her van, have been recalls due to similar situations.
Mfg Campaign: 11487845
Recall Date: Oct 4, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Rear passenger door makes a very loud buzz noise when locked or unlocked.
Corrective Action:
Rear passenger door makes a very loud buzz noise when locked or unlocked.
Additional Notes:
Rear passenger door makes a very loud buzz noise when locked or unlocked.
Mfg Campaign: 11487222
Recall Date: Sep 30, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Dodge Grand Caravan. The contact stated that while his wife was driving at various speeds, there was an abnormal whining sound coming from the vehicle. There was no warning light illuminated. The contact's wife also stated that the vehicle would hesitate upon depression of the accelerator pedal. The contact had taken the vehicle to an independent mechanic who informed him that the front fuel pump in the transmission needed to be replaced. The dealer and the manufacturer had been notified of the failure and informed him that his vehicle was not included in NHTSA Campaign Number: 16V461000 (Power Train). The vehicle was not repaired. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2016 Dodge Grand Caravan. The contact stated that while his wife was driving at various speeds, there was an abnormal whining sound coming from the vehicle. There was no warning light illuminated. The contact's wife also stated that the vehicle would hesitate upon depression of the accelerator pedal. The contact had taken the vehicle to an independent mechanic who informed him that the front fuel pump in the transmission needed to be replaced. The dealer and the manufacturer had been notified of the failure and informed him that his vehicle was not included in NHTSA Campaign Number: 16V461000 (Power Train). The vehicle was not repaired. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2016 Dodge Grand Caravan. The contact stated that while his wife was driving at various speeds, there was an abnormal whining sound coming from the vehicle. There was no warning light illuminated. The contact's wife also stated that the vehicle would hesitate upon depression of the accelerator pedal. The contact had taken the vehicle to an independent mechanic who informed him that the front fuel pump in the transmission needed to be replaced. The dealer and the manufacturer had been notified of the failure and informed him that his vehicle was not included in NHTSA Campaign Number: 16V461000 (Power Train). The vehicle was not repaired. The failure mileage was approximately 70,000.
Mfg Campaign: 11487018
Recall Date: Sep 29, 2022
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
The headrest on my vehicle on the driver seat deployed while in use for no apparent reason.
Corrective Action:
The headrest on my vehicle on the driver seat deployed while in use for no apparent reason.
Additional Notes:
The headrest on my vehicle on the driver seat deployed while in use for no apparent reason.
Mfg Campaign: 11484772
Recall Date: Sep 16, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Experienced a loss of acceleration and a shuttering/shaking when accelerating. Slight whining noise as well. The check engine light came on and continues to flash.
Corrective Action:
Experienced a loss of acceleration and a shuttering/shaking when accelerating. Slight whining noise as well. The check engine light came on and continues to flash.
Additional Notes:
Experienced a loss of acceleration and a shuttering/shaking when accelerating. Slight whining noise as well. The check engine light came on and continues to flash.
Mfg Campaign: 11483868
Recall Date: Sep 11, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission pump malfunctioned. It was causing the car to lunge forward while the foot was taken off the break slowly. Had to veer off the road to keep from hitting another car from behind as the car stalled. Waited for about 5 minutes and was able to drive for the same thing to happen again. I ended up having to leave the car and have it towed the next day. The car was inspected by Wayne and Daves who found there was a transmission pump failure. The car was driven to verify and was not able to drive as it continued with the same problem. Dodge Grand Caravans were recalled for that exact reason in 2016 but mine was not, although it was built in December of 2015. NHTSA CAMPAIGN ID: 16V461000 Report Date: JUN 23, 2016 Vehicles Affected: 26298
Corrective Action:
The transmission pump malfunctioned. It was causing the car to lunge forward while the foot was taken off the break slowly. Had to veer off the road to keep from hitting another car from behind as the car stalled. Waited for about 5 minutes and was able to drive for the same thing to happen again. I ended up having to leave the car and have it towed the next day. The car was inspected by Wayne and Daves who found there was a transmission pump failure. The car was driven to verify and was not able to drive as it continued with the same problem. Dodge Grand Caravans were recalled for that exact reason in 2016 but mine was not, although it was built in December of 2015. NHTSA CAMPAIGN ID: 16V461000 Report Date: JUN 23, 2016 Vehicles Affected: 26298
Additional Notes:
The transmission pump malfunctioned. It was causing the car to lunge forward while the foot was taken off the break slowly. Had to veer off the road to keep from hitting another car from behind as the car stalled. Waited for about 5 minutes and was able to drive for the same thing to happen again. I ended up having to leave the car and have it towed the next day. The car was inspected by Wayne and Daves who found there was a transmission pump failure. The car was driven to verify and was not able to drive as it continued with the same problem. Dodge Grand Caravans were recalled for that exact reason in 2016 but mine was not, although it was built in December of 2015. NHTSA CAMPAIGN ID: 16V461000 Report Date: JUN 23, 2016 Vehicles Affected: 26298
Mfg Campaign: 11483820
Recall Date: Sep 10, 2022
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
56k miles and transmission needed to be replaced on my 2016 Dodge Caravan. Immediately following my airbag light went on as well as my engine light. There was a recall on certain transmissions built. They need to look into it further.
Corrective Action:
56k miles and transmission needed to be replaced on my 2016 Dodge Caravan. Immediately following my airbag light went on as well as my engine light. There was a recall on certain transmissions built. They need to look into it further.
Additional Notes:
56k miles and transmission needed to be replaced on my 2016 Dodge Caravan. Immediately following my airbag light went on as well as my engine light. There was a recall on certain transmissions built. They need to look into it further.
Mfg Campaign: 11483199
Recall Date: Sep 7, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
56k miles and transmission needed to be replaced on my 2016 Dodge Caravan. Immediately following my airbag light went on as well as my engine light. There was a recall on certain transmissions built. They need to look into it further.
Corrective Action:
56k miles and transmission needed to be replaced on my 2016 Dodge Caravan. Immediately following my airbag light went on as well as my engine light. There was a recall on certain transmissions built. They need to look into it further.
Additional Notes:
56k miles and transmission needed to be replaced on my 2016 Dodge Caravan. Immediately following my airbag light went on as well as my engine light. There was a recall on certain transmissions built. They need to look into it further.
Mfg Campaign: 11483199
Recall Date: Sep 7, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
56k miles and transmission needed to be replaced on my 2016 Dodge Caravan. Immediately following my airbag light went on as well as my engine light. There was a recall on certain transmissions built. They need to look into it further.
Corrective Action:
56k miles and transmission needed to be replaced on my 2016 Dodge Caravan. Immediately following my airbag light went on as well as my engine light. There was a recall on certain transmissions built. They need to look into it further.
Additional Notes:
56k miles and transmission needed to be replaced on my 2016 Dodge Caravan. Immediately following my airbag light went on as well as my engine light. There was a recall on certain transmissions built. They need to look into it further.
Mfg Campaign: 11483199
Recall Date: Sep 7, 2022
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