Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 15, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Chrysler Town & Country, Dodge Grand Caravan vehicles manufactured July 31, 2015, to April 18, 2016, 2016 Dodge Journey vehicles manufactured August 17, 2015, to January 29, 2016, and 2016 RAM ProMaster vehicles manufactured August 15, 2016, to April 15, 2016. The transmission pump may seize causing a loss of hydraulic pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S44
Recall Date: Jun 24, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured March 16, 2016, to March 17, 2016. The nuts on the third row seatbacks were incorrectly torqued and may become loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S37
Recall Date: May 16, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 19, 2015 to August 27, 2015. In the affected vehicles, the bolts that attach the hood striker may loosen and, as a result, the hood may open unexpectedly while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R53
Recall Date: Sep 24, 2015
Consumer Complaints
1.2K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
THE VEHICLE IS 2 YEARS OLD I HAVE OWNED FOR 7 MONTHS. I START THE CAR IT WILL NOT GO INTO GEAR. I SHUT THE CAR OFF THE MOTOR KEEPS RUNNING. THEN IT WILL GO IN GEAR AND MOVE BY ITSELF.
Corrective Action:
THE VEHICLE IS 2 YEARS OLD I HAVE OWNED FOR 7 MONTHS. I START THE CAR IT WILL NOT GO INTO GEAR. I SHUT THE CAR OFF THE MOTOR KEEPS RUNNING. THEN IT WILL GO IN GEAR AND MOVE BY ITSELF.
Additional Notes:
THE VEHICLE IS 2 YEARS OLD I HAVE OWNED FOR 7 MONTHS. I START THE CAR IT WILL NOT GO INTO GEAR. I SHUT THE CAR OFF THE MOTOR KEEPS RUNNING. THEN IT WILL GO IN GEAR AND MOVE BY ITSELF.
Mfg Campaign: 11150926
Recall Date: Nov 12, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE VEHICLE IS 2 YEARS OLD I HAVE OWNED FOR 7 MONTHS. I START THE CAR IT WILL NOT GO INTO GEAR. I SHUT THE CAR OFF THE MOTOR KEEPS RUNNING. THEN IT WILL GO IN GEAR AND MOVE BY ITSELF.
Corrective Action:
THE VEHICLE IS 2 YEARS OLD I HAVE OWNED FOR 7 MONTHS. I START THE CAR IT WILL NOT GO INTO GEAR. I SHUT THE CAR OFF THE MOTOR KEEPS RUNNING. THEN IT WILL GO IN GEAR AND MOVE BY ITSELF.
Additional Notes:
THE VEHICLE IS 2 YEARS OLD I HAVE OWNED FOR 7 MONTHS. I START THE CAR IT WILL NOT GO INTO GEAR. I SHUT THE CAR OFF THE MOTOR KEEPS RUNNING. THEN IT WILL GO IN GEAR AND MOVE BY ITSELF.
Mfg Campaign: 11150926
Recall Date: Nov 12, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE VEHICLE IS 2 YEARS OLD I HAVE OWNED FOR 7 MONTHS. I START THE CAR IT WILL NOT GO INTO GEAR. I SHUT THE CAR OFF THE MOTOR KEEPS RUNNING. THEN IT WILL GO IN GEAR AND MOVE BY ITSELF.
Corrective Action:
THE VEHICLE IS 2 YEARS OLD I HAVE OWNED FOR 7 MONTHS. I START THE CAR IT WILL NOT GO INTO GEAR. I SHUT THE CAR OFF THE MOTOR KEEPS RUNNING. THEN IT WILL GO IN GEAR AND MOVE BY ITSELF.
Additional Notes:
THE VEHICLE IS 2 YEARS OLD I HAVE OWNED FOR 7 MONTHS. I START THE CAR IT WILL NOT GO INTO GEAR. I SHUT THE CAR OFF THE MOTOR KEEPS RUNNING. THEN IT WILL GO IN GEAR AND MOVE BY ITSELF.
Mfg Campaign: 11150926
Recall Date: Nov 12, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE ENGINE WON'T SHUT DOWN AFTER BEING DRIVEN. WHEN THE VEHICLE HAS BEEN PARKED, AND PUT INTO PARK, THEN TURN THE KEY OFF, THE VEHICLE IS STILL RUNNING. IT'LL RUN FOR SEVERAL MINUTES, THEN CUT OFF. I'VE TRIED TO PUT THE KEY BACK IN AND TURN IT ON AND THEN OFF, VAN STILL RUNS. I'VE UNHOOKED THE BATTERY TO SEE IF IT WOULD RESET ITSELF. THE PROBLEM STILL EXISTS
Corrective Action:
THE ENGINE WON'T SHUT DOWN AFTER BEING DRIVEN. WHEN THE VEHICLE HAS BEEN PARKED, AND PUT INTO PARK, THEN TURN THE KEY OFF, THE VEHICLE IS STILL RUNNING. IT'LL RUN FOR SEVERAL MINUTES, THEN CUT OFF. I'VE TRIED TO PUT THE KEY BACK IN AND TURN IT ON AND THEN OFF, VAN STILL RUNS. I'VE UNHOOKED THE BATTERY TO SEE IF IT WOULD RESET ITSELF. THE PROBLEM STILL EXISTS
Additional Notes:
THE ENGINE WON'T SHUT DOWN AFTER BEING DRIVEN. WHEN THE VEHICLE HAS BEEN PARKED, AND PUT INTO PARK, THEN TURN THE KEY OFF, THE VEHICLE IS STILL RUNNING. IT'LL RUN FOR SEVERAL MINUTES, THEN CUT OFF. I'VE TRIED TO PUT THE KEY BACK IN AND TURN IT ON AND THEN OFF, VAN STILL RUNS. I'VE UNHOOKED THE BATTERY TO SEE IF IT WOULD RESET ITSELF. THE PROBLEM STILL EXISTS
Mfg Campaign: 11150929
Recall Date: Nov 12, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE TRANSMISSION FAILED WHILE TAKING OFF AFTER, STOPPING AT A DRIVE THRU RESTAURANT. THE CONTACT WOULD TURN OFF AND RESTART THE VEHICLE BUT IT MADE A GRINDING NOISE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE FAILURE WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE DEALER AND THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 67,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE TRANSMISSION FAILED WHILE TAKING OFF AFTER, STOPPING AT A DRIVE THRU RESTAURANT. THE CONTACT WOULD TURN OFF AND RESTART THE VEHICLE BUT IT MADE A GRINDING NOISE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE FAILURE WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE DEALER AND THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 67,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE TRANSMISSION FAILED WHILE TAKING OFF AFTER, STOPPING AT A DRIVE THRU RESTAURANT. THE CONTACT WOULD TURN OFF AND RESTART THE VEHICLE BUT IT MADE A GRINDING NOISE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE FAILURE WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE DEALER AND THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 67,000.
Mfg Campaign: 11144063
Recall Date: Oct 30, 2018
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
MY DRIVER SIDE SLIDING DOOR WILL NOT OPEN. IT SEEMS TO BE AN ISSUE WITH SEVERAL OF THESE VANS WHEN I LOOKED UP A CORRECTION TO IT. IT SEEMS TO BE STUCK IN THE LOCK POSITION AND WONT OPEN MANUALLY OR WITH THE FOB. MY 11 MONTH OLD WAS IN THE VEHICLE AND I HAVE TO CLIMB THROUGH THE CAR TO GET TO HIM.
Corrective Action:
MY DRIVER SIDE SLIDING DOOR WILL NOT OPEN. IT SEEMS TO BE AN ISSUE WITH SEVERAL OF THESE VANS WHEN I LOOKED UP A CORRECTION TO IT. IT SEEMS TO BE STUCK IN THE LOCK POSITION AND WONT OPEN MANUALLY OR WITH THE FOB. MY 11 MONTH OLD WAS IN THE VEHICLE AND I HAVE TO CLIMB THROUGH THE CAR TO GET TO HIM.
Additional Notes:
MY DRIVER SIDE SLIDING DOOR WILL NOT OPEN. IT SEEMS TO BE AN ISSUE WITH SEVERAL OF THESE VANS WHEN I LOOKED UP A CORRECTION TO IT. IT SEEMS TO BE STUCK IN THE LOCK POSITION AND WONT OPEN MANUALLY OR WITH THE FOB. MY 11 MONTH OLD WAS IN THE VEHICLE AND I HAVE TO CLIMB THROUGH THE CAR TO GET TO HIM.
Mfg Campaign: 11142092
Recall Date: Oct 23, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE DRIVER'S SIDE REAR SLIDING PASSENGER DOOR IS PERMANENTLY LOCKED SHUT. EITHER FAULT ACTUATOR OR LOCKING MECHANISM. WILL NOT OPEN MANUALLY NOR WITH KEY FOB. PRESENTS DANGER ENTERING AND EXITING THE VEHICLE WITH KIDS IN CASE OF EMERGENCY. MANY CONSUMERS WITH SIMILAR ISSUES PER GOOGLE SEARCH OF SAME PROBLEM. APPEARS TO HAPPEN FREQUENTLY WHEN VEHICLES ARE JUST PAST MANUFACTURER WARRANTY. CAR WAS STATIONARY IN A PARKING LOT AND COULDN'T OPEN TO GET CHILD OUT. HAD TO CLIMB IN THROUGH THE BACK. I WILL BE FORCED TO HAVE DEALERSHIP FIX/REPLACE AS CAR IS TOO NEW FOR SECONDARY MARKET PART REPLACEMENT OR MECHANICS, AT A COST OF OVER $1100.
Corrective Action:
THE DRIVER'S SIDE REAR SLIDING PASSENGER DOOR IS PERMANENTLY LOCKED SHUT. EITHER FAULT ACTUATOR OR LOCKING MECHANISM. WILL NOT OPEN MANUALLY NOR WITH KEY FOB. PRESENTS DANGER ENTERING AND EXITING THE VEHICLE WITH KIDS IN CASE OF EMERGENCY. MANY CONSUMERS WITH SIMILAR ISSUES PER GOOGLE SEARCH OF SAME PROBLEM. APPEARS TO HAPPEN FREQUENTLY WHEN VEHICLES ARE JUST PAST MANUFACTURER WARRANTY. CAR WAS STATIONARY IN A PARKING LOT AND COULDN'T OPEN TO GET CHILD OUT. HAD TO CLIMB IN THROUGH THE BACK. I WILL BE FORCED TO HAVE DEALERSHIP FIX/REPLACE AS CAR IS TOO NEW FOR SECONDARY MARKET PART REPLACEMENT OR MECHANICS, AT A COST OF OVER $1100.
Additional Notes:
THE DRIVER'S SIDE REAR SLIDING PASSENGER DOOR IS PERMANENTLY LOCKED SHUT. EITHER FAULT ACTUATOR OR LOCKING MECHANISM. WILL NOT OPEN MANUALLY NOR WITH KEY FOB. PRESENTS DANGER ENTERING AND EXITING THE VEHICLE WITH KIDS IN CASE OF EMERGENCY. MANY CONSUMERS WITH SIMILAR ISSUES PER GOOGLE SEARCH OF SAME PROBLEM. APPEARS TO HAPPEN FREQUENTLY WHEN VEHICLES ARE JUST PAST MANUFACTURER WARRANTY. CAR WAS STATIONARY IN A PARKING LOT AND COULDN'T OPEN TO GET CHILD OUT. HAD TO CLIMB IN THROUGH THE BACK. I WILL BE FORCED TO HAVE DEALERSHIP FIX/REPLACE AS CAR IS TOO NEW FOR SECONDARY MARKET PART REPLACEMENT OR MECHANICS, AT A COST OF OVER $1100.
Mfg Campaign: 11140838
Recall Date: Oct 17, 2018
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WITHOUT WARNING, THE DRIVER SIDE POWER SLIDING DOOR LOCKED AND WOULD NOT OPEN. THE DOOR WOULD NOT UNLOCK ELECTRICALLY OR MANUALLY. IF THERE HAD BEEN AN ACCIDENT THE PASSENGERS COULD POTENTIALLY BE TRAPPED IN THE VEHICLE. THE VAN WAS NOT MOVING WHEN THE DOOR FAILED. IT COST $1250 TO REPAIR/REPLACE THE MECHANISMS.
Corrective Action:
WITHOUT WARNING, THE DRIVER SIDE POWER SLIDING DOOR LOCKED AND WOULD NOT OPEN. THE DOOR WOULD NOT UNLOCK ELECTRICALLY OR MANUALLY. IF THERE HAD BEEN AN ACCIDENT THE PASSENGERS COULD POTENTIALLY BE TRAPPED IN THE VEHICLE. THE VAN WAS NOT MOVING WHEN THE DOOR FAILED. IT COST $1250 TO REPAIR/REPLACE THE MECHANISMS.
Additional Notes:
WITHOUT WARNING, THE DRIVER SIDE POWER SLIDING DOOR LOCKED AND WOULD NOT OPEN. THE DOOR WOULD NOT UNLOCK ELECTRICALLY OR MANUALLY. IF THERE HAD BEEN AN ACCIDENT THE PASSENGERS COULD POTENTIALLY BE TRAPPED IN THE VEHICLE. THE VAN WAS NOT MOVING WHEN THE DOOR FAILED. IT COST $1250 TO REPAIR/REPLACE THE MECHANISMS.
Mfg Campaign: 11139599
Recall Date: Oct 11, 2018
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DRIVER'S SIDE SLIDING DOOR WILL NOT UNLOCK OR OPEN IN ANY WAY. IT CANNOT BE UNLOCKED WITH KEYFOB, ELECTRICAL UNLOCK BUTTON, OR MANUALLY PUSHING THE LOCK. THE DOOR CANNOT BE OPENED BY PULLING ON THE HANDLE (INSIDE OR OUTSIDE), PUSHING ON THE DOOR OPEN BUTTON NEXT TO INTERIOR HANDLE, OR PUSHING THE DOOR OPEN BUTTON ON CEILING CONTROL PANEL. DOOR IS ENTIRELY UNUSABLE. THE VEHICLE WAS PARKED IN THE GARAGE OVERNIGHT WITHOUT ANY INCIDENT OR INTERACTION TAKING PLACE. THE DOOR WORKED THE EVENING BEFORE, THEN DID NOT WORK IN THE MORNING.
Corrective Action:
DRIVER'S SIDE SLIDING DOOR WILL NOT UNLOCK OR OPEN IN ANY WAY. IT CANNOT BE UNLOCKED WITH KEYFOB, ELECTRICAL UNLOCK BUTTON, OR MANUALLY PUSHING THE LOCK. THE DOOR CANNOT BE OPENED BY PULLING ON THE HANDLE (INSIDE OR OUTSIDE), PUSHING ON THE DOOR OPEN BUTTON NEXT TO INTERIOR HANDLE, OR PUSHING THE DOOR OPEN BUTTON ON CEILING CONTROL PANEL. DOOR IS ENTIRELY UNUSABLE. THE VEHICLE WAS PARKED IN THE GARAGE OVERNIGHT WITHOUT ANY INCIDENT OR INTERACTION TAKING PLACE. THE DOOR WORKED THE EVENING BEFORE, THEN DID NOT WORK IN THE MORNING.
Additional Notes:
DRIVER'S SIDE SLIDING DOOR WILL NOT UNLOCK OR OPEN IN ANY WAY. IT CANNOT BE UNLOCKED WITH KEYFOB, ELECTRICAL UNLOCK BUTTON, OR MANUALLY PUSHING THE LOCK. THE DOOR CANNOT BE OPENED BY PULLING ON THE HANDLE (INSIDE OR OUTSIDE), PUSHING ON THE DOOR OPEN BUTTON NEXT TO INTERIOR HANDLE, OR PUSHING THE DOOR OPEN BUTTON ON CEILING CONTROL PANEL. DOOR IS ENTIRELY UNUSABLE. THE VEHICLE WAS PARKED IN THE GARAGE OVERNIGHT WITHOUT ANY INCIDENT OR INTERACTION TAKING PLACE. THE DOOR WORKED THE EVENING BEFORE, THEN DID NOT WORK IN THE MORNING.
Mfg Campaign: 11139026
Recall Date: Oct 8, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DRIVER'S SIDE SLIDING DOOR WILL NOT UNLOCK OR OPEN IN ANY WAY. IT CANNOT BE UNLOCKED WITH KEYFOB, ELECTRICAL UNLOCK BUTTON, OR MANUALLY PUSHING THE LOCK. THE DOOR CANNOT BE OPENED BY PULLING ON THE HANDLE (INSIDE OR OUTSIDE), PUSHING ON THE DOOR OPEN BUTTON NEXT TO INTERIOR HANDLE, OR PUSHING THE DOOR OPEN BUTTON ON CEILING CONTROL PANEL. DOOR IS ENTIRELY UNUSABLE. THE VEHICLE WAS PARKED IN THE GARAGE OVERNIGHT WITHOUT ANY INCIDENT OR INTERACTION TAKING PLACE. THE DOOR WORKED THE EVENING BEFORE, THEN DID NOT WORK IN THE MORNING.
Corrective Action:
DRIVER'S SIDE SLIDING DOOR WILL NOT UNLOCK OR OPEN IN ANY WAY. IT CANNOT BE UNLOCKED WITH KEYFOB, ELECTRICAL UNLOCK BUTTON, OR MANUALLY PUSHING THE LOCK. THE DOOR CANNOT BE OPENED BY PULLING ON THE HANDLE (INSIDE OR OUTSIDE), PUSHING ON THE DOOR OPEN BUTTON NEXT TO INTERIOR HANDLE, OR PUSHING THE DOOR OPEN BUTTON ON CEILING CONTROL PANEL. DOOR IS ENTIRELY UNUSABLE. THE VEHICLE WAS PARKED IN THE GARAGE OVERNIGHT WITHOUT ANY INCIDENT OR INTERACTION TAKING PLACE. THE DOOR WORKED THE EVENING BEFORE, THEN DID NOT WORK IN THE MORNING.
Additional Notes:
DRIVER'S SIDE SLIDING DOOR WILL NOT UNLOCK OR OPEN IN ANY WAY. IT CANNOT BE UNLOCKED WITH KEYFOB, ELECTRICAL UNLOCK BUTTON, OR MANUALLY PUSHING THE LOCK. THE DOOR CANNOT BE OPENED BY PULLING ON THE HANDLE (INSIDE OR OUTSIDE), PUSHING ON THE DOOR OPEN BUTTON NEXT TO INTERIOR HANDLE, OR PUSHING THE DOOR OPEN BUTTON ON CEILING CONTROL PANEL. DOOR IS ENTIRELY UNUSABLE. THE VEHICLE WAS PARKED IN THE GARAGE OVERNIGHT WITHOUT ANY INCIDENT OR INTERACTION TAKING PLACE. THE DOOR WORKED THE EVENING BEFORE, THEN DID NOT WORK IN THE MORNING.
Mfg Campaign: 11139026
Recall Date: Oct 8, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN I GOT HOME FROM WORK ON 09.30.18 AND PARKED WE NOTICED OIL LEAKING UNDERNEATH THE VAN. WHEN WE TOOK THE VAN TO OUR MECHANIC, BECAUSE IT WAS OVER 36,000 MILES, 36,208 MILES TO BE EXACT, HE DISCOVERED A CRACKED OIL FILTER HOUSING. HE LET US KNOW THAT IT WAS A PROBLEM HE HAD REPAIRED ON SEVERAL OTHER VANS JUST LIKE OURS. WHEN HE CALLED A DEALERSHIP TO GET A REPLACEMENT PART HE WAS TOLD THAT THE PART WAS BACK-ORDERED BECAUSE THE DEALERSHIP WAS OUT OF STOCK. THEY HAD ALSO HAD TO REPLACE MULTIPLE OIL FILTER HOUSINGS AND COULDN'T KEEP THE PART IN STOCK. OUR MECHANIC CALLED ALL OVER WASHINGTON STATE AND GOT THE SAME ANSWER FROM EVERY DEALERSHIP. HE FINALLY WENT ONLINE AND FOUND A REPLACEMENT PART. MY VAN WENT INTO THE SHOP ON 10.01.18 AND IS STILL THERE. THE PART WON'T BE DELIVERED UNTIL 10.09.18 SO I WILL HAVE BEEN WITHOUT A VEHICLE FOR OVER A WEEK. PLEASE START A CAMPAIGN/RECALL ON THIS PROBLEM. OUR MECHANIC ALSO SAID THAT UNFORTUNATELY THE REPLACEMENT PART IS EXACTLY THE SAME PART AS WHAT IS ALREADY ON THE VEHICLE, A PLASTIC PLASTIC HOUSING, AND THAT WHEN HE REPLACES IT THERE IS A CHANCE THAT IT WILL CRACK AGAIN. WE NEED A REPLACEMENT FOR THIS PART THAT WILL NOT CRACK AND NEED TO BE REPLACED AGAIN. THIS IS A DIFFICULT PART TO REPLACE AS IT REQUIRE REMOVING THE MANIFOLD TO GET TO IT, CONSEQUENTLY IT WILL COST ME OVER $600.00 TO GET IT FIXED!!
Corrective Action:
WHEN I GOT HOME FROM WORK ON 09.30.18 AND PARKED WE NOTICED OIL LEAKING UNDERNEATH THE VAN. WHEN WE TOOK THE VAN TO OUR MECHANIC, BECAUSE IT WAS OVER 36,000 MILES, 36,208 MILES TO BE EXACT, HE DISCOVERED A CRACKED OIL FILTER HOUSING. HE LET US KNOW THAT IT WAS A PROBLEM HE HAD REPAIRED ON SEVERAL OTHER VANS JUST LIKE OURS. WHEN HE CALLED A DEALERSHIP TO GET A REPLACEMENT PART HE WAS TOLD THAT THE PART WAS BACK-ORDERED BECAUSE THE DEALERSHIP WAS OUT OF STOCK. THEY HAD ALSO HAD TO REPLACE MULTIPLE OIL FILTER HOUSINGS AND COULDN'T KEEP THE PART IN STOCK. OUR MECHANIC CALLED ALL OVER WASHINGTON STATE AND GOT THE SAME ANSWER FROM EVERY DEALERSHIP. HE FINALLY WENT ONLINE AND FOUND A REPLACEMENT PART. MY VAN WENT INTO THE SHOP ON 10.01.18 AND IS STILL THERE. THE PART WON'T BE DELIVERED UNTIL 10.09.18 SO I WILL HAVE BEEN WITHOUT A VEHICLE FOR OVER A WEEK. PLEASE START A CAMPAIGN/RECALL ON THIS PROBLEM. OUR MECHANIC ALSO SAID THAT UNFORTUNATELY THE REPLACEMENT PART IS EXACTLY THE SAME PART AS WHAT IS ALREADY ON THE VEHICLE, A PLASTIC PLASTIC HOUSING, AND THAT WHEN HE REPLACES IT THERE IS A CHANCE THAT IT WILL CRACK AGAIN. WE NEED A REPLACEMENT FOR THIS PART THAT WILL NOT CRACK AND NEED TO BE REPLACED AGAIN. THIS IS A DIFFICULT PART TO REPLACE AS IT REQUIRE REMOVING THE MANIFOLD TO GET TO IT, CONSEQUENTLY IT WILL COST ME OVER $600.00 TO GET IT FIXED!!
Additional Notes:
WHEN I GOT HOME FROM WORK ON 09.30.18 AND PARKED WE NOTICED OIL LEAKING UNDERNEATH THE VAN. WHEN WE TOOK THE VAN TO OUR MECHANIC, BECAUSE IT WAS OVER 36,000 MILES, 36,208 MILES TO BE EXACT, HE DISCOVERED A CRACKED OIL FILTER HOUSING. HE LET US KNOW THAT IT WAS A PROBLEM HE HAD REPAIRED ON SEVERAL OTHER VANS JUST LIKE OURS. WHEN HE CALLED A DEALERSHIP TO GET A REPLACEMENT PART HE WAS TOLD THAT THE PART WAS BACK-ORDERED BECAUSE THE DEALERSHIP WAS OUT OF STOCK. THEY HAD ALSO HAD TO REPLACE MULTIPLE OIL FILTER HOUSINGS AND COULDN'T KEEP THE PART IN STOCK. OUR MECHANIC CALLED ALL OVER WASHINGTON STATE AND GOT THE SAME ANSWER FROM EVERY DEALERSHIP. HE FINALLY WENT ONLINE AND FOUND A REPLACEMENT PART. MY VAN WENT INTO THE SHOP ON 10.01.18 AND IS STILL THERE. THE PART WON'T BE DELIVERED UNTIL 10.09.18 SO I WILL HAVE BEEN WITHOUT A VEHICLE FOR OVER A WEEK. PLEASE START A CAMPAIGN/RECALL ON THIS PROBLEM. OUR MECHANIC ALSO SAID THAT UNFORTUNATELY THE REPLACEMENT PART IS EXACTLY THE SAME PART AS WHAT IS ALREADY ON THE VEHICLE, A PLASTIC PLASTIC HOUSING, AND THAT WHEN HE REPLACES IT THERE IS A CHANCE THAT IT WILL CRACK AGAIN. WE NEED A REPLACEMENT FOR THIS PART THAT WILL NOT CRACK AND NEED TO BE REPLACED AGAIN. THIS IS A DIFFICULT PART TO REPLACE AS IT REQUIRE REMOVING THE MANIFOLD TO GET TO IT, CONSEQUENTLY IT WILL COST ME OVER $600.00 TO GET IT FIXED!!
Mfg Campaign: 11133464
Recall Date: Oct 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DRIVER SIDE SLIDING DOOR IS STUCK IN THE CLOSED AND LOCKED POSITION. WILL NOT UNLOCK MANUALLY OR BY POWER UNLOCK SWITCH. NO CAUSE OR SYMPTOMS OBSERVED BEFORE THE FAILURE. THERE WAS NO MISTREATMENT OF THE DOOR. WE ALWAYS USE THE AUTOMATIC POWER CLOSURE AND LATCHING. THIS IS A SAFETY ISSUE. PASSENGERS CAN BE TRAPPED INSIDE THE VAN IN AN ACCIDENT.
Corrective Action:
DRIVER SIDE SLIDING DOOR IS STUCK IN THE CLOSED AND LOCKED POSITION. WILL NOT UNLOCK MANUALLY OR BY POWER UNLOCK SWITCH. NO CAUSE OR SYMPTOMS OBSERVED BEFORE THE FAILURE. THERE WAS NO MISTREATMENT OF THE DOOR. WE ALWAYS USE THE AUTOMATIC POWER CLOSURE AND LATCHING. THIS IS A SAFETY ISSUE. PASSENGERS CAN BE TRAPPED INSIDE THE VAN IN AN ACCIDENT.
Additional Notes:
DRIVER SIDE SLIDING DOOR IS STUCK IN THE CLOSED AND LOCKED POSITION. WILL NOT UNLOCK MANUALLY OR BY POWER UNLOCK SWITCH. NO CAUSE OR SYMPTOMS OBSERVED BEFORE THE FAILURE. THERE WAS NO MISTREATMENT OF THE DOOR. WE ALWAYS USE THE AUTOMATIC POWER CLOSURE AND LATCHING. THIS IS A SAFETY ISSUE. PASSENGERS CAN BE TRAPPED INSIDE THE VAN IN AN ACCIDENT.
Mfg Campaign: 11133361
Recall Date: Oct 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I PUT THE VAN IN PARK. GOT OUT TO WALK AROUND AND GET A CAR SEAT & THE VAN STARTED MOVING IN REVERSE (BACK UP CAMERA WAS NOT ON) SO I KNOW I PUT IT IN PARK. THE VAN HIT ANOTHER CAR BESIDE ME AND IF I WAS NOT ABLE TO STOP IT IN TIME IT WOULD'VE HIT MY APARTMENT COMPLEX BECAUSE IT WAS MOVING FAST ENOUGH TO GO OVER THE CURB BY ITSELF! I WATCH MULTIPLE KIDS ON A DAILY BASIS INCLUDING MY OWN AND THIS IS NOT SAFE! THIS SITUATION COULD'VE ENDED WAY WORSE!
Corrective Action:
I PUT THE VAN IN PARK. GOT OUT TO WALK AROUND AND GET A CAR SEAT & THE VAN STARTED MOVING IN REVERSE (BACK UP CAMERA WAS NOT ON) SO I KNOW I PUT IT IN PARK. THE VAN HIT ANOTHER CAR BESIDE ME AND IF I WAS NOT ABLE TO STOP IT IN TIME IT WOULD'VE HIT MY APARTMENT COMPLEX BECAUSE IT WAS MOVING FAST ENOUGH TO GO OVER THE CURB BY ITSELF! I WATCH MULTIPLE KIDS ON A DAILY BASIS INCLUDING MY OWN AND THIS IS NOT SAFE! THIS SITUATION COULD'VE ENDED WAY WORSE!
Additional Notes:
I PUT THE VAN IN PARK. GOT OUT TO WALK AROUND AND GET A CAR SEAT & THE VAN STARTED MOVING IN REVERSE (BACK UP CAMERA WAS NOT ON) SO I KNOW I PUT IT IN PARK. THE VAN HIT ANOTHER CAR BESIDE ME AND IF I WAS NOT ABLE TO STOP IT IN TIME IT WOULD'VE HIT MY APARTMENT COMPLEX BECAUSE IT WAS MOVING FAST ENOUGH TO GO OVER THE CURB BY ITSELF! I WATCH MULTIPLE KIDS ON A DAILY BASIS INCLUDING MY OWN AND THIS IS NOT SAFE! THIS SITUATION COULD'VE ENDED WAY WORSE!
Mfg Campaign: 11131714
Recall Date: Sep 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I PUT THE VAN IN PARK. GOT OUT TO WALK AROUND AND GET A CAR SEAT & THE VAN STARTED MOVING IN REVERSE (BACK UP CAMERA WAS NOT ON) SO I KNOW I PUT IT IN PARK. THE VAN HIT ANOTHER CAR BESIDE ME AND IF I WAS NOT ABLE TO STOP IT IN TIME IT WOULD'VE HIT MY APARTMENT COMPLEX BECAUSE IT WAS MOVING FAST ENOUGH TO GO OVER THE CURB BY ITSELF! I WATCH MULTIPLE KIDS ON A DAILY BASIS INCLUDING MY OWN AND THIS IS NOT SAFE! THIS SITUATION COULD'VE ENDED WAY WORSE!
Corrective Action:
I PUT THE VAN IN PARK. GOT OUT TO WALK AROUND AND GET A CAR SEAT & THE VAN STARTED MOVING IN REVERSE (BACK UP CAMERA WAS NOT ON) SO I KNOW I PUT IT IN PARK. THE VAN HIT ANOTHER CAR BESIDE ME AND IF I WAS NOT ABLE TO STOP IT IN TIME IT WOULD'VE HIT MY APARTMENT COMPLEX BECAUSE IT WAS MOVING FAST ENOUGH TO GO OVER THE CURB BY ITSELF! I WATCH MULTIPLE KIDS ON A DAILY BASIS INCLUDING MY OWN AND THIS IS NOT SAFE! THIS SITUATION COULD'VE ENDED WAY WORSE!
Additional Notes:
I PUT THE VAN IN PARK. GOT OUT TO WALK AROUND AND GET A CAR SEAT & THE VAN STARTED MOVING IN REVERSE (BACK UP CAMERA WAS NOT ON) SO I KNOW I PUT IT IN PARK. THE VAN HIT ANOTHER CAR BESIDE ME AND IF I WAS NOT ABLE TO STOP IT IN TIME IT WOULD'VE HIT MY APARTMENT COMPLEX BECAUSE IT WAS MOVING FAST ENOUGH TO GO OVER THE CURB BY ITSELF! I WATCH MULTIPLE KIDS ON A DAILY BASIS INCLUDING MY OWN AND THIS IS NOT SAFE! THIS SITUATION COULD'VE ENDED WAY WORSE!
Mfg Campaign: 11131714
Recall Date: Sep 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AZ - 2016 DODGE GRAND CARAVAN R/T, APPROX 63,500 MI. 2 WEEKS AGO I WENT TO START THE VEHICLE AND IT WOULDN'T START. I ASSUMED IT WAS THE BATTERY BECAUSE ITS A FAIRLY NEW VEHICLE. I GAVE IT A JUMP AND THE VEHICLE STARTED. I SET THE TIME AS IT HAD RESET TO 12:00AM BUT RADIO STATIONS WERE STILL PROGRAMMED. I WENT ON A 3HR DRIVE BACK HOME WITH NO ISSUES AND FIGURED THE BATTERY WAS CHARGED BY THE TIME I GOT HOME. BEFORE I WENT INSIDE FOR THE NIGHT, I ATTEMPTED TO START VEHICLE UP AND IT STARTED WITH NO ISSUES. THE NEXT MORNING I WENT TO START THE VEHICLE AND IT WOULD NOT START ON THE FIRST OR SECOND ATTEMPT. I NOTICED THE DISPLAY ON THE DASH WOULD ALTERNATE FROM "RUN" TO "OFF" EACH TIME I WOULD TRY TO START IT. THE THIRD TRY THE VEHICLE STARTED FOR A GOOD 3-5 SECONDS THEN DIED. THE NEXT ATTEMPT THE VEHICLE STARTED. I HAD THE SAME ISSUES AFTER WORK AND EACH TIME I WOULD THINK IT WAS THE BATTERY BECAUSE THE CAR WOULD TRY TO TURN OVER AND DASH WOULD ALTERNATE START TO OFF AND THE CLOCK ON THE RADIO WOULD RESET TO 12:00 AM. THIS HAS BEEN GOING ON FOR 2 WEEKS NOW, I REACHED THE POINT OF REPLACING THE ALTERNATOR. I ALSO HAD THE NEW ALTERNATOR AND BATTERY TESTED, BOTH TESTED GOOD. WHAT KEPT LEADING ME TO A BAD ALTERNATOR/BATTERY WAS THE FACT THAT THE CLOCK WOULD RESET AND THE FIRST FEW ATTEMPTS TO START THE VEHICLE WOULD NOT WORK. MY THINKING STARTED TO CHANGE AS THE DAYS PASSED. I THOUGHT THAT HAD IT BEEN A BATTERY OR CHARGING ISSUE THE BATTERY WOULD HAVE BEEN DEAD BY NOW. TODAY I WENT THROUGH THE SAME ROUTINE, TRIED TWICE TO START, THEN IT WOULD START THEN STALL, OF COURSE THE LAST TRY IT WOULD STAY ON. SAME THING IN THE EVENING, AFTER WORK, BUT THIS TIME WHILE DRIVING THE VEHICLE STALLED OUT WHILE DRIVING IN TRAFFIC AT 45MPH. NO WARNINGS OR CHECK ENGINE LIGHT, I PULLED OVER, VEHICLE STARTED RIGHT UP. A SEARCH OF THE SYMPTOMS LEAD ME TO TIPM ISSUES EARLIER MODELS WERE HAVING.
Corrective Action:
AZ - 2016 DODGE GRAND CARAVAN R/T, APPROX 63,500 MI. 2 WEEKS AGO I WENT TO START THE VEHICLE AND IT WOULDN'T START. I ASSUMED IT WAS THE BATTERY BECAUSE ITS A FAIRLY NEW VEHICLE. I GAVE IT A JUMP AND THE VEHICLE STARTED. I SET THE TIME AS IT HAD RESET TO 12:00AM BUT RADIO STATIONS WERE STILL PROGRAMMED. I WENT ON A 3HR DRIVE BACK HOME WITH NO ISSUES AND FIGURED THE BATTERY WAS CHARGED BY THE TIME I GOT HOME. BEFORE I WENT INSIDE FOR THE NIGHT, I ATTEMPTED TO START VEHICLE UP AND IT STARTED WITH NO ISSUES. THE NEXT MORNING I WENT TO START THE VEHICLE AND IT WOULD NOT START ON THE FIRST OR SECOND ATTEMPT. I NOTICED THE DISPLAY ON THE DASH WOULD ALTERNATE FROM "RUN" TO "OFF" EACH TIME I WOULD TRY TO START IT. THE THIRD TRY THE VEHICLE STARTED FOR A GOOD 3-5 SECONDS THEN DIED. THE NEXT ATTEMPT THE VEHICLE STARTED. I HAD THE SAME ISSUES AFTER WORK AND EACH TIME I WOULD THINK IT WAS THE BATTERY BECAUSE THE CAR WOULD TRY TO TURN OVER AND DASH WOULD ALTERNATE START TO OFF AND THE CLOCK ON THE RADIO WOULD RESET TO 12:00 AM. THIS HAS BEEN GOING ON FOR 2 WEEKS NOW, I REACHED THE POINT OF REPLACING THE ALTERNATOR. I ALSO HAD THE NEW ALTERNATOR AND BATTERY TESTED, BOTH TESTED GOOD. WHAT KEPT LEADING ME TO A BAD ALTERNATOR/BATTERY WAS THE FACT THAT THE CLOCK WOULD RESET AND THE FIRST FEW ATTEMPTS TO START THE VEHICLE WOULD NOT WORK. MY THINKING STARTED TO CHANGE AS THE DAYS PASSED. I THOUGHT THAT HAD IT BEEN A BATTERY OR CHARGING ISSUE THE BATTERY WOULD HAVE BEEN DEAD BY NOW. TODAY I WENT THROUGH THE SAME ROUTINE, TRIED TWICE TO START, THEN IT WOULD START THEN STALL, OF COURSE THE LAST TRY IT WOULD STAY ON. SAME THING IN THE EVENING, AFTER WORK, BUT THIS TIME WHILE DRIVING THE VEHICLE STALLED OUT WHILE DRIVING IN TRAFFIC AT 45MPH. NO WARNINGS OR CHECK ENGINE LIGHT, I PULLED OVER, VEHICLE STARTED RIGHT UP. A SEARCH OF THE SYMPTOMS LEAD ME TO TIPM ISSUES EARLIER MODELS WERE HAVING.
Additional Notes:
AZ - 2016 DODGE GRAND CARAVAN R/T, APPROX 63,500 MI. 2 WEEKS AGO I WENT TO START THE VEHICLE AND IT WOULDN'T START. I ASSUMED IT WAS THE BATTERY BECAUSE ITS A FAIRLY NEW VEHICLE. I GAVE IT A JUMP AND THE VEHICLE STARTED. I SET THE TIME AS IT HAD RESET TO 12:00AM BUT RADIO STATIONS WERE STILL PROGRAMMED. I WENT ON A 3HR DRIVE BACK HOME WITH NO ISSUES AND FIGURED THE BATTERY WAS CHARGED BY THE TIME I GOT HOME. BEFORE I WENT INSIDE FOR THE NIGHT, I ATTEMPTED TO START VEHICLE UP AND IT STARTED WITH NO ISSUES. THE NEXT MORNING I WENT TO START THE VEHICLE AND IT WOULD NOT START ON THE FIRST OR SECOND ATTEMPT. I NOTICED THE DISPLAY ON THE DASH WOULD ALTERNATE FROM "RUN" TO "OFF" EACH TIME I WOULD TRY TO START IT. THE THIRD TRY THE VEHICLE STARTED FOR A GOOD 3-5 SECONDS THEN DIED. THE NEXT ATTEMPT THE VEHICLE STARTED. I HAD THE SAME ISSUES AFTER WORK AND EACH TIME I WOULD THINK IT WAS THE BATTERY BECAUSE THE CAR WOULD TRY TO TURN OVER AND DASH WOULD ALTERNATE START TO OFF AND THE CLOCK ON THE RADIO WOULD RESET TO 12:00 AM. THIS HAS BEEN GOING ON FOR 2 WEEKS NOW, I REACHED THE POINT OF REPLACING THE ALTERNATOR. I ALSO HAD THE NEW ALTERNATOR AND BATTERY TESTED, BOTH TESTED GOOD. WHAT KEPT LEADING ME TO A BAD ALTERNATOR/BATTERY WAS THE FACT THAT THE CLOCK WOULD RESET AND THE FIRST FEW ATTEMPTS TO START THE VEHICLE WOULD NOT WORK. MY THINKING STARTED TO CHANGE AS THE DAYS PASSED. I THOUGHT THAT HAD IT BEEN A BATTERY OR CHARGING ISSUE THE BATTERY WOULD HAVE BEEN DEAD BY NOW. TODAY I WENT THROUGH THE SAME ROUTINE, TRIED TWICE TO START, THEN IT WOULD START THEN STALL, OF COURSE THE LAST TRY IT WOULD STAY ON. SAME THING IN THE EVENING, AFTER WORK, BUT THIS TIME WHILE DRIVING THE VEHICLE STALLED OUT WHILE DRIVING IN TRAFFIC AT 45MPH. NO WARNINGS OR CHECK ENGINE LIGHT, I PULLED OVER, VEHICLE STARTED RIGHT UP. A SEARCH OF THE SYMPTOMS LEAD ME TO TIPM ISSUES EARLIER MODELS WERE HAVING.
Mfg Campaign: 11131116
Recall Date: Sep 25, 2018
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
AZ - 2016 DODGE GRAND CARAVAN R/T, APPROX 63,500 MI. 2 WEEKS AGO I WENT TO START THE VEHICLE AND IT WOULDN'T START. I ASSUMED IT WAS THE BATTERY BECAUSE ITS A FAIRLY NEW VEHICLE. I GAVE IT A JUMP AND THE VEHICLE STARTED. I SET THE TIME AS IT HAD RESET TO 12:00AM BUT RADIO STATIONS WERE STILL PROGRAMMED. I WENT ON A 3HR DRIVE BACK HOME WITH NO ISSUES AND FIGURED THE BATTERY WAS CHARGED BY THE TIME I GOT HOME. BEFORE I WENT INSIDE FOR THE NIGHT, I ATTEMPTED TO START VEHICLE UP AND IT STARTED WITH NO ISSUES. THE NEXT MORNING I WENT TO START THE VEHICLE AND IT WOULD NOT START ON THE FIRST OR SECOND ATTEMPT. I NOTICED THE DISPLAY ON THE DASH WOULD ALTERNATE FROM "RUN" TO "OFF" EACH TIME I WOULD TRY TO START IT. THE THIRD TRY THE VEHICLE STARTED FOR A GOOD 3-5 SECONDS THEN DIED. THE NEXT ATTEMPT THE VEHICLE STARTED. I HAD THE SAME ISSUES AFTER WORK AND EACH TIME I WOULD THINK IT WAS THE BATTERY BECAUSE THE CAR WOULD TRY TO TURN OVER AND DASH WOULD ALTERNATE START TO OFF AND THE CLOCK ON THE RADIO WOULD RESET TO 12:00 AM. THIS HAS BEEN GOING ON FOR 2 WEEKS NOW, I REACHED THE POINT OF REPLACING THE ALTERNATOR. I ALSO HAD THE NEW ALTERNATOR AND BATTERY TESTED, BOTH TESTED GOOD. WHAT KEPT LEADING ME TO A BAD ALTERNATOR/BATTERY WAS THE FACT THAT THE CLOCK WOULD RESET AND THE FIRST FEW ATTEMPTS TO START THE VEHICLE WOULD NOT WORK. MY THINKING STARTED TO CHANGE AS THE DAYS PASSED. I THOUGHT THAT HAD IT BEEN A BATTERY OR CHARGING ISSUE THE BATTERY WOULD HAVE BEEN DEAD BY NOW. TODAY I WENT THROUGH THE SAME ROUTINE, TRIED TWICE TO START, THEN IT WOULD START THEN STALL, OF COURSE THE LAST TRY IT WOULD STAY ON. SAME THING IN THE EVENING, AFTER WORK, BUT THIS TIME WHILE DRIVING THE VEHICLE STALLED OUT WHILE DRIVING IN TRAFFIC AT 45MPH. NO WARNINGS OR CHECK ENGINE LIGHT, I PULLED OVER, VEHICLE STARTED RIGHT UP. A SEARCH OF THE SYMPTOMS LEAD ME TO TIPM ISSUES EARLIER MODELS WERE HAVING.
Corrective Action:
AZ - 2016 DODGE GRAND CARAVAN R/T, APPROX 63,500 MI. 2 WEEKS AGO I WENT TO START THE VEHICLE AND IT WOULDN'T START. I ASSUMED IT WAS THE BATTERY BECAUSE ITS A FAIRLY NEW VEHICLE. I GAVE IT A JUMP AND THE VEHICLE STARTED. I SET THE TIME AS IT HAD RESET TO 12:00AM BUT RADIO STATIONS WERE STILL PROGRAMMED. I WENT ON A 3HR DRIVE BACK HOME WITH NO ISSUES AND FIGURED THE BATTERY WAS CHARGED BY THE TIME I GOT HOME. BEFORE I WENT INSIDE FOR THE NIGHT, I ATTEMPTED TO START VEHICLE UP AND IT STARTED WITH NO ISSUES. THE NEXT MORNING I WENT TO START THE VEHICLE AND IT WOULD NOT START ON THE FIRST OR SECOND ATTEMPT. I NOTICED THE DISPLAY ON THE DASH WOULD ALTERNATE FROM "RUN" TO "OFF" EACH TIME I WOULD TRY TO START IT. THE THIRD TRY THE VEHICLE STARTED FOR A GOOD 3-5 SECONDS THEN DIED. THE NEXT ATTEMPT THE VEHICLE STARTED. I HAD THE SAME ISSUES AFTER WORK AND EACH TIME I WOULD THINK IT WAS THE BATTERY BECAUSE THE CAR WOULD TRY TO TURN OVER AND DASH WOULD ALTERNATE START TO OFF AND THE CLOCK ON THE RADIO WOULD RESET TO 12:00 AM. THIS HAS BEEN GOING ON FOR 2 WEEKS NOW, I REACHED THE POINT OF REPLACING THE ALTERNATOR. I ALSO HAD THE NEW ALTERNATOR AND BATTERY TESTED, BOTH TESTED GOOD. WHAT KEPT LEADING ME TO A BAD ALTERNATOR/BATTERY WAS THE FACT THAT THE CLOCK WOULD RESET AND THE FIRST FEW ATTEMPTS TO START THE VEHICLE WOULD NOT WORK. MY THINKING STARTED TO CHANGE AS THE DAYS PASSED. I THOUGHT THAT HAD IT BEEN A BATTERY OR CHARGING ISSUE THE BATTERY WOULD HAVE BEEN DEAD BY NOW. TODAY I WENT THROUGH THE SAME ROUTINE, TRIED TWICE TO START, THEN IT WOULD START THEN STALL, OF COURSE THE LAST TRY IT WOULD STAY ON. SAME THING IN THE EVENING, AFTER WORK, BUT THIS TIME WHILE DRIVING THE VEHICLE STALLED OUT WHILE DRIVING IN TRAFFIC AT 45MPH. NO WARNINGS OR CHECK ENGINE LIGHT, I PULLED OVER, VEHICLE STARTED RIGHT UP. A SEARCH OF THE SYMPTOMS LEAD ME TO TIPM ISSUES EARLIER MODELS WERE HAVING.
Additional Notes:
AZ - 2016 DODGE GRAND CARAVAN R/T, APPROX 63,500 MI. 2 WEEKS AGO I WENT TO START THE VEHICLE AND IT WOULDN'T START. I ASSUMED IT WAS THE BATTERY BECAUSE ITS A FAIRLY NEW VEHICLE. I GAVE IT A JUMP AND THE VEHICLE STARTED. I SET THE TIME AS IT HAD RESET TO 12:00AM BUT RADIO STATIONS WERE STILL PROGRAMMED. I WENT ON A 3HR DRIVE BACK HOME WITH NO ISSUES AND FIGURED THE BATTERY WAS CHARGED BY THE TIME I GOT HOME. BEFORE I WENT INSIDE FOR THE NIGHT, I ATTEMPTED TO START VEHICLE UP AND IT STARTED WITH NO ISSUES. THE NEXT MORNING I WENT TO START THE VEHICLE AND IT WOULD NOT START ON THE FIRST OR SECOND ATTEMPT. I NOTICED THE DISPLAY ON THE DASH WOULD ALTERNATE FROM "RUN" TO "OFF" EACH TIME I WOULD TRY TO START IT. THE THIRD TRY THE VEHICLE STARTED FOR A GOOD 3-5 SECONDS THEN DIED. THE NEXT ATTEMPT THE VEHICLE STARTED. I HAD THE SAME ISSUES AFTER WORK AND EACH TIME I WOULD THINK IT WAS THE BATTERY BECAUSE THE CAR WOULD TRY TO TURN OVER AND DASH WOULD ALTERNATE START TO OFF AND THE CLOCK ON THE RADIO WOULD RESET TO 12:00 AM. THIS HAS BEEN GOING ON FOR 2 WEEKS NOW, I REACHED THE POINT OF REPLACING THE ALTERNATOR. I ALSO HAD THE NEW ALTERNATOR AND BATTERY TESTED, BOTH TESTED GOOD. WHAT KEPT LEADING ME TO A BAD ALTERNATOR/BATTERY WAS THE FACT THAT THE CLOCK WOULD RESET AND THE FIRST FEW ATTEMPTS TO START THE VEHICLE WOULD NOT WORK. MY THINKING STARTED TO CHANGE AS THE DAYS PASSED. I THOUGHT THAT HAD IT BEEN A BATTERY OR CHARGING ISSUE THE BATTERY WOULD HAVE BEEN DEAD BY NOW. TODAY I WENT THROUGH THE SAME ROUTINE, TRIED TWICE TO START, THEN IT WOULD START THEN STALL, OF COURSE THE LAST TRY IT WOULD STAY ON. SAME THING IN THE EVENING, AFTER WORK, BUT THIS TIME WHILE DRIVING THE VEHICLE STALLED OUT WHILE DRIVING IN TRAFFIC AT 45MPH. NO WARNINGS OR CHECK ENGINE LIGHT, I PULLED OVER, VEHICLE STARTED RIGHT UP. A SEARCH OF THE SYMPTOMS LEAD ME TO TIPM ISSUES EARLIER MODELS WERE HAVING.
Mfg Campaign: 11131116
Recall Date: Sep 25, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
IT STARTED SHAKING WHILE DRIVING ON THE HIGHWAY
Corrective Action:
IT STARTED SHAKING WHILE DRIVING ON THE HIGHWAY
Additional Notes:
IT STARTED SHAKING WHILE DRIVING ON THE HIGHWAY
Mfg Campaign: 11129384
Recall Date: Sep 13, 2018
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V814000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SHERMAN DODGE CHRYSLER JEEP RAM (7601 SKOKIE BLVD, SKOKIE, IL) WAS CONTACTED AND REFUSED TO REPAIR THE VEHICLE, CITING IT WAS THE CONTACT'S RESPONSIBILITY TO CONTACT THE COMPANY THE VEHICLE WAS LEASED FROM SO THEY COULD SEND THEM THE PART. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V814000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SHERMAN DODGE CHRYSLER JEEP RAM (7601 SKOKIE BLVD, SKOKIE, IL) WAS CONTACTED AND REFUSED TO REPAIR THE VEHICLE, CITING IT WAS THE CONTACT'S RESPONSIBILITY TO CONTACT THE COMPANY THE VEHICLE WAS LEASED FROM SO THEY COULD SEND THEM THE PART. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V814000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SHERMAN DODGE CHRYSLER JEEP RAM (7601 SKOKIE BLVD, SKOKIE, IL) WAS CONTACTED AND REFUSED TO REPAIR THE VEHICLE, CITING IT WAS THE CONTACT'S RESPONSIBILITY TO CONTACT THE COMPANY THE VEHICLE WAS LEASED FROM SO THEY COULD SEND THEM THE PART. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11122919
Recall Date: Aug 28, 2018
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
VEHICLE HAS SLIGHTLY OVER 17000 MILES AND FRONT TIRES ARE BALD. WE HAVE TAKEN TO DEALER FOR ALL SCHEDULED SERVICES AND TIRE ROTATIONS. LAST ROTATION OF TIRES 3/18 WITH NO COMMENT OR CAUTION FROM TECHNICIANS. DURING DISCUSSION WITH SERVICE MANAGER SHE HAD ALL SORTS OF EXCUSES FOR WHY THIS COULD OCCUR. I ASKED ABOUT THE TIRE WARRANTY AND SHE HAD NO INFO TO SHARE. ADDITIONALLY, CONVENIENTLY SHE COULD NOT FIND ANY RECORD OF OUR VEHICLE BEING TO THEM FOR SERVICE SINCE PURCHASE. I DO HAVE PROOF.
Corrective Action:
VEHICLE HAS SLIGHTLY OVER 17000 MILES AND FRONT TIRES ARE BALD. WE HAVE TAKEN TO DEALER FOR ALL SCHEDULED SERVICES AND TIRE ROTATIONS. LAST ROTATION OF TIRES 3/18 WITH NO COMMENT OR CAUTION FROM TECHNICIANS. DURING DISCUSSION WITH SERVICE MANAGER SHE HAD ALL SORTS OF EXCUSES FOR WHY THIS COULD OCCUR. I ASKED ABOUT THE TIRE WARRANTY AND SHE HAD NO INFO TO SHARE. ADDITIONALLY, CONVENIENTLY SHE COULD NOT FIND ANY RECORD OF OUR VEHICLE BEING TO THEM FOR SERVICE SINCE PURCHASE. I DO HAVE PROOF.
Additional Notes:
VEHICLE HAS SLIGHTLY OVER 17000 MILES AND FRONT TIRES ARE BALD. WE HAVE TAKEN TO DEALER FOR ALL SCHEDULED SERVICES AND TIRE ROTATIONS. LAST ROTATION OF TIRES 3/18 WITH NO COMMENT OR CAUTION FROM TECHNICIANS. DURING DISCUSSION WITH SERVICE MANAGER SHE HAD ALL SORTS OF EXCUSES FOR WHY THIS COULD OCCUR. I ASKED ABOUT THE TIRE WARRANTY AND SHE HAD NO INFO TO SHARE. ADDITIONALLY, CONVENIENTLY SHE COULD NOT FIND ANY RECORD OF OUR VEHICLE BEING TO THEM FOR SERVICE SINCE PURCHASE. I DO HAVE PROOF.
Mfg Campaign: 11122965
Recall Date: Aug 28, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE PASSENGER SIDE HEADREST POPPED FORWARD AFTER THE PLASTIC THAT HOLDS THE STEEL PIN IN PLACE FAILED. I WAS JUST DRIVING DOWN THE ROAD WHEN I HEARD A LOUD BANG. THERE WASN'T ANY ROUGH ROAD, BUMPS ETC. AFTER I STOPPED TO INSPECT IT, I NOTICED THE BROKEN PLASTIC FRAME.
Corrective Action:
THE PASSENGER SIDE HEADREST POPPED FORWARD AFTER THE PLASTIC THAT HOLDS THE STEEL PIN IN PLACE FAILED. I WAS JUST DRIVING DOWN THE ROAD WHEN I HEARD A LOUD BANG. THERE WASN'T ANY ROUGH ROAD, BUMPS ETC. AFTER I STOPPED TO INSPECT IT, I NOTICED THE BROKEN PLASTIC FRAME.
Additional Notes:
THE PASSENGER SIDE HEADREST POPPED FORWARD AFTER THE PLASTIC THAT HOLDS THE STEEL PIN IN PLACE FAILED. I WAS JUST DRIVING DOWN THE ROAD WHEN I HEARD A LOUD BANG. THERE WASN'T ANY ROUGH ROAD, BUMPS ETC. AFTER I STOPPED TO INSPECT IT, I NOTICED THE BROKEN PLASTIC FRAME.
Mfg Campaign: 11122657
Recall Date: Aug 27, 2018
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