Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 15, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Consumer Complaints
499 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Dodge Grand Caravan. The contact stated while driving at various speeds, the vehicle lost motive power and electrical functions. The vehicle was able to be restarted and functionality was restored. The contact stated no warning light was illuminated. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 11V139000 (Electrical System) however, the Vin was not included. The vehicle was not diagnosed or repaired. The manufacturer was informed of failure and confirmed that the Vin was not included. The failure mileage was approximately 58,667.
Corrective Action:
The contact owns a 2017 Dodge Grand Caravan. The contact stated while driving at various speeds, the vehicle lost motive power and electrical functions. The vehicle was able to be restarted and functionality was restored. The contact stated no warning light was illuminated. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 11V139000 (Electrical System) however, the Vin was not included. The vehicle was not diagnosed or repaired. The manufacturer was informed of failure and confirmed that the Vin was not included. The failure mileage was approximately 58,667.
Additional Notes:
The contact owns a 2017 Dodge Grand Caravan. The contact stated while driving at various speeds, the vehicle lost motive power and electrical functions. The vehicle was able to be restarted and functionality was restored. The contact stated no warning light was illuminated. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 11V139000 (Electrical System) however, the Vin was not included. The vehicle was not diagnosed or repaired. The manufacturer was informed of failure and confirmed that the Vin was not included. The failure mileage was approximately 58,667.
Mfg Campaign: 11428317
Recall Date: Aug 9, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Dodge Grand Caravan. The contact stated that after having an oil change, the check engine warning light illuminated continuously. In addition, the rear passenger’s side door failed to open from the inside or outside of the vehicle. The vehicle was taken to an independent mechanic and the contact was informed that the vehicle needed a tune-up. The dealer was made aware of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 78,400.
Corrective Action:
The contact owns a 2017 Dodge Grand Caravan. The contact stated that after having an oil change, the check engine warning light illuminated continuously. In addition, the rear passenger’s side door failed to open from the inside or outside of the vehicle. The vehicle was taken to an independent mechanic and the contact was informed that the vehicle needed a tune-up. The dealer was made aware of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 78,400.
Additional Notes:
The contact owns a 2017 Dodge Grand Caravan. The contact stated that after having an oil change, the check engine warning light illuminated continuously. In addition, the rear passenger’s side door failed to open from the inside or outside of the vehicle. The vehicle was taken to an independent mechanic and the contact was informed that the vehicle needed a tune-up. The dealer was made aware of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 78,400.
Mfg Campaign: 11428332
Recall Date: Aug 9, 2021
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
The contact owns a 2017 Dodge Grand Caravan. The contact stated that after having an oil change, the check engine warning light illuminated continuously. In addition, the rear passenger’s side door failed to open from the inside or outside of the vehicle. The vehicle was taken to an independent mechanic and the contact was informed that the vehicle needed a tune-up. The dealer was made aware of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 78,400.
Corrective Action:
The contact owns a 2017 Dodge Grand Caravan. The contact stated that after having an oil change, the check engine warning light illuminated continuously. In addition, the rear passenger’s side door failed to open from the inside or outside of the vehicle. The vehicle was taken to an independent mechanic and the contact was informed that the vehicle needed a tune-up. The dealer was made aware of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 78,400.
Additional Notes:
The contact owns a 2017 Dodge Grand Caravan. The contact stated that after having an oil change, the check engine warning light illuminated continuously. In addition, the rear passenger’s side door failed to open from the inside or outside of the vehicle. The vehicle was taken to an independent mechanic and the contact was informed that the vehicle needed a tune-up. The dealer was made aware of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 78,400.
Mfg Campaign: 11428332
Recall Date: Aug 9, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My rear driver side door stopped opening. One day (without any cause) the door would not open or unlock. When I turned off the electric sliding feature, the door would not open manually either. For about 7 months (beginning of 2021) the driver side sliding door has been inoperable. When I researched the problem, I saw that this is a common issue with the vehicle. It is unsafe. I have 4 children who are passengers in this minivan. My decision to purchase this vehicle was based solely on the fact that I needed to transport children. In the event that we are in a collision, I'm afraid I will not be able to get to my children from that entire side of the vehicle. Due to the safety features of back seat windows that do not go down all the way, children would also not be able to escape the vehicle this way. There were no warning lights or signs about this issue. I would give permission for this vehicle's door to be inspected regarding this problem. I have not yet gotten a quote from a dealership to fix the problem, but I have read many other consumer quotes online. This should not be my expense to bear.
Corrective Action:
My rear driver side door stopped opening. One day (without any cause) the door would not open or unlock. When I turned off the electric sliding feature, the door would not open manually either. For about 7 months (beginning of 2021) the driver side sliding door has been inoperable. When I researched the problem, I saw that this is a common issue with the vehicle. It is unsafe. I have 4 children who are passengers in this minivan. My decision to purchase this vehicle was based solely on the fact that I needed to transport children. In the event that we are in a collision, I'm afraid I will not be able to get to my children from that entire side of the vehicle. Due to the safety features of back seat windows that do not go down all the way, children would also not be able to escape the vehicle this way. There were no warning lights or signs about this issue. I would give permission for this vehicle's door to be inspected regarding this problem. I have not yet gotten a quote from a dealership to fix the problem, but I have read many other consumer quotes online. This should not be my expense to bear.
Additional Notes:
My rear driver side door stopped opening. One day (without any cause) the door would not open or unlock. When I turned off the electric sliding feature, the door would not open manually either. For about 7 months (beginning of 2021) the driver side sliding door has been inoperable. When I researched the problem, I saw that this is a common issue with the vehicle. It is unsafe. I have 4 children who are passengers in this minivan. My decision to purchase this vehicle was based solely on the fact that I needed to transport children. In the event that we are in a collision, I'm afraid I will not be able to get to my children from that entire side of the vehicle. Due to the safety features of back seat windows that do not go down all the way, children would also not be able to escape the vehicle this way. There were no warning lights or signs about this issue. I would give permission for this vehicle's door to be inspected regarding this problem. I have not yet gotten a quote from a dealership to fix the problem, but I have read many other consumer quotes online. This should not be my expense to bear.
Mfg Campaign: 11428405
Recall Date: Aug 9, 2021
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LOCK
Potential Consequences:
When car is stopped, turn off key, open door then I hear a loud BUZZ. Only lasts a second or so. But believe it has to do with the POWER LOCKS. I see many complaints online like this
Corrective Action:
When car is stopped, turn off key, open door then I hear a loud BUZZ. Only lasts a second or so. But believe it has to do with the POWER LOCKS. I see many complaints online like this
Additional Notes:
When car is stopped, turn off key, open door then I hear a loud BUZZ. Only lasts a second or so. But believe it has to do with the POWER LOCKS. I see many complaints online like this
Mfg Campaign: 11428234
Recall Date: Aug 8, 2021
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
The Contact owns a 2017 Dodge Grand Caravan. The contact stated that the passenger’s side rear door failed to unlatch while using the key fob. Additionally, the contact was unable to unlatch the door manually from the inside or the outside. The vehicle was not taken to be diagnosed or repaired. The manufacturer was not contacted. The VIN was not available. The failure mileage was not available.
Corrective Action:
The Contact owns a 2017 Dodge Grand Caravan. The contact stated that the passenger’s side rear door failed to unlatch while using the key fob. Additionally, the contact was unable to unlatch the door manually from the inside or the outside. The vehicle was not taken to be diagnosed or repaired. The manufacturer was not contacted. The VIN was not available. The failure mileage was not available.
Additional Notes:
The Contact owns a 2017 Dodge Grand Caravan. The contact stated that the passenger’s side rear door failed to unlatch while using the key fob. Additionally, the contact was unable to unlatch the door manually from the inside or the outside. The vehicle was not taken to be diagnosed or repaired. The manufacturer was not contacted. The VIN was not available. The failure mileage was not available.
Mfg Campaign: 11427510
Recall Date: Aug 2, 2021
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Driver side sliding door stuck in lock position. Will not open manually or with fob. Can not open door lock from inside. There were no signs this issue was going to happen. One day it works, next day it doesn’t. From what I’ve seen, this is an on going problem which needs to be addressed. This can be a huge safety problem in a accident.
Corrective Action:
Driver side sliding door stuck in lock position. Will not open manually or with fob. Can not open door lock from inside. There were no signs this issue was going to happen. One day it works, next day it doesn’t. From what I’ve seen, this is an on going problem which needs to be addressed. This can be a huge safety problem in a accident.
Additional Notes:
Driver side sliding door stuck in lock position. Will not open manually or with fob. Can not open door lock from inside. There were no signs this issue was going to happen. One day it works, next day it doesn’t. From what I’ve seen, this is an on going problem which needs to be addressed. This can be a huge safety problem in a accident.
Mfg Campaign: 11427125
Recall Date: Jul 30, 2021
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Drivers side rear sliding door will not open. Completely stuck shut and will not unlock manually or electronically. My child was stuck inside until I could open the other door.
Corrective Action:
Drivers side rear sliding door will not open. Completely stuck shut and will not unlock manually or electronically. My child was stuck inside until I could open the other door.
Additional Notes:
Drivers side rear sliding door will not open. Completely stuck shut and will not unlock manually or electronically. My child was stuck inside until I could open the other door.
Mfg Campaign: 11427067
Recall Date: Jul 29, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Both sliding door locks on my Dodge Caravan are not working. The driver’s sliding door will not lock with the key fob or with the button inside the car. On the passanger’s sliding door side, the door is stuck in the unlocked position. The key fob or the button inside the car will not unlock it. Also, it I manually lock the drivers side sliding door, it will not unlock with the key fob or inside button. This is dangerous Bc I’m driving around in an unlocked car. Also I’m leaving my car unlocked. I have 4 young children. I have seen many, many complaints of this online. It is a common issue with the 2017 Dodge Caravan. I have called Dodge and they did not deny that they knew about this. I got a quote from the dodge dealership. The lock actuators need to be replaced. I have the quote and it’s $1,800 to fix. This should be recalled!
Corrective Action:
Both sliding door locks on my Dodge Caravan are not working. The driver’s sliding door will not lock with the key fob or with the button inside the car. On the passanger’s sliding door side, the door is stuck in the unlocked position. The key fob or the button inside the car will not unlock it. Also, it I manually lock the drivers side sliding door, it will not unlock with the key fob or inside button. This is dangerous Bc I’m driving around in an unlocked car. Also I’m leaving my car unlocked. I have 4 young children. I have seen many, many complaints of this online. It is a common issue with the 2017 Dodge Caravan. I have called Dodge and they did not deny that they knew about this. I got a quote from the dodge dealership. The lock actuators need to be replaced. I have the quote and it’s $1,800 to fix. This should be recalled!
Additional Notes:
Both sliding door locks on my Dodge Caravan are not working. The driver’s sliding door will not lock with the key fob or with the button inside the car. On the passanger’s sliding door side, the door is stuck in the unlocked position. The key fob or the button inside the car will not unlock it. Also, it I manually lock the drivers side sliding door, it will not unlock with the key fob or inside button. This is dangerous Bc I’m driving around in an unlocked car. Also I’m leaving my car unlocked. I have 4 young children. I have seen many, many complaints of this online. It is a common issue with the 2017 Dodge Caravan. I have called Dodge and they did not deny that they knew about this. I got a quote from the dodge dealership. The lock actuators need to be replaced. I have the quote and it’s $1,800 to fix. This should be recalled!
Mfg Campaign: 11426894
Recall Date: Jul 28, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The vehicle passage side sliding door will not open. I called the dealer and they said about $3000 dollars to repair the problem with the door. If there is a accident it will slow for the person the passage side to get out of the vehicle. Before the warranty ran out I had the car in the shop twice about the door slowly opening.
Corrective Action:
The vehicle passage side sliding door will not open. I called the dealer and they said about $3000 dollars to repair the problem with the door. If there is a accident it will slow for the person the passage side to get out of the vehicle. Before the warranty ran out I had the car in the shop twice about the door slowly opening.
Additional Notes:
The vehicle passage side sliding door will not open. I called the dealer and they said about $3000 dollars to repair the problem with the door. If there is a accident it will slow for the person the passage side to get out of the vehicle. Before the warranty ran out I had the car in the shop twice about the door slowly opening.
Mfg Campaign: 11426573
Recall Date: Jul 26, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Passenger side sliding door actuator stopped working and is stuck in the locked position preventing opening of the door from the outside or inside or with the key fob. Door will not open at all which is a huge safety risk in case of emergencies and someone needs to get inside or out of the vehicle quickly. No inspection has been done except by me though I have seen hundreds of others complaining of the same issue with this make and model. No warnings or messages for this either. This needs to be a recall fix for obvious safety reasons.
Corrective Action:
Passenger side sliding door actuator stopped working and is stuck in the locked position preventing opening of the door from the outside or inside or with the key fob. Door will not open at all which is a huge safety risk in case of emergencies and someone needs to get inside or out of the vehicle quickly. No inspection has been done except by me though I have seen hundreds of others complaining of the same issue with this make and model. No warnings or messages for this either. This needs to be a recall fix for obvious safety reasons.
Additional Notes:
Passenger side sliding door actuator stopped working and is stuck in the locked position preventing opening of the door from the outside or inside or with the key fob. Door will not open at all which is a huge safety risk in case of emergencies and someone needs to get inside or out of the vehicle quickly. No inspection has been done except by me though I have seen hundreds of others complaining of the same issue with this make and model. No warnings or messages for this either. This needs to be a recall fix for obvious safety reasons.
Mfg Campaign: 11425576
Recall Date: Jul 19, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Rear driver's side sliding door will not open. It is stuck in the locked position. Research shows this is a common problem with the 2017 and other years of Dodge Grand Caravan. This is a safety issue for anyone sitting in that rear passenger seat, as that door will not open from the inside. In the event of an accident blocking the rear passenger side door, anyone in the rear would have to climb up to the front to exit. There is no check engine light. I have not yet taken it to a dealer, because it is not warranty work and I cannot afford to have it fixed.
Corrective Action:
Rear driver's side sliding door will not open. It is stuck in the locked position. Research shows this is a common problem with the 2017 and other years of Dodge Grand Caravan. This is a safety issue for anyone sitting in that rear passenger seat, as that door will not open from the inside. In the event of an accident blocking the rear passenger side door, anyone in the rear would have to climb up to the front to exit. There is no check engine light. I have not yet taken it to a dealer, because it is not warranty work and I cannot afford to have it fixed.
Additional Notes:
Rear driver's side sliding door will not open. It is stuck in the locked position. Research shows this is a common problem with the 2017 and other years of Dodge Grand Caravan. This is a safety issue for anyone sitting in that rear passenger seat, as that door will not open from the inside. In the event of an accident blocking the rear passenger side door, anyone in the rear would have to climb up to the front to exit. There is no check engine light. I have not yet taken it to a dealer, because it is not warranty work and I cannot afford to have it fixed.
Mfg Campaign: 11425199
Recall Date: Jul 16, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Driver’s side sliding door is stuck shut and will not unlock with key FOB, the unlock buttons on the passenger and driver side doors, and also will not unlock manually. Tried opening the door with automatically with key FOB button, the button located by the rearview mirror, and also opening it manually from the inside and outside, but door does not open. It was functioning properly the day before, and there were no warning signs ahead of time that there was going to be an issue with the locking mechanism. Safety concern since this could potentially happen to the other sliding door, and if in an emergency back passengers have no immediate access to an exit.
Corrective Action:
Driver’s side sliding door is stuck shut and will not unlock with key FOB, the unlock buttons on the passenger and driver side doors, and also will not unlock manually. Tried opening the door with automatically with key FOB button, the button located by the rearview mirror, and also opening it manually from the inside and outside, but door does not open. It was functioning properly the day before, and there were no warning signs ahead of time that there was going to be an issue with the locking mechanism. Safety concern since this could potentially happen to the other sliding door, and if in an emergency back passengers have no immediate access to an exit.
Additional Notes:
Driver’s side sliding door is stuck shut and will not unlock with key FOB, the unlock buttons on the passenger and driver side doors, and also will not unlock manually. Tried opening the door with automatically with key FOB button, the button located by the rearview mirror, and also opening it manually from the inside and outside, but door does not open. It was functioning properly the day before, and there were no warning signs ahead of time that there was going to be an issue with the locking mechanism. Safety concern since this could potentially happen to the other sliding door, and if in an emergency back passengers have no immediate access to an exit.
Mfg Campaign: 11424888
Recall Date: Jul 15, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The rear sliding door on the driver side is stuck in the locked position and cannot be opened either manually or electronically.
Corrective Action:
The rear sliding door on the driver side is stuck in the locked position and cannot be opened either manually or electronically.
Additional Notes:
The rear sliding door on the driver side is stuck in the locked position and cannot be opened either manually or electronically.
Mfg Campaign: 11423919
Recall Date: Jul 8, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The rear sliding door on the driver side is stuck in the locked position and cannot be opened either manually or electronically.
Corrective Action:
The rear sliding door on the driver side is stuck in the locked position and cannot be opened either manually or electronically.
Additional Notes:
The rear sliding door on the driver side is stuck in the locked position and cannot be opened either manually or electronically.
Mfg Campaign: 11423919
Recall Date: Jul 8, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
There is a loud buzzing sound coming from the passenger sliding door whenever the vehicle is locked or unlocked. Door actuator is failing.
Corrective Action:
There is a loud buzzing sound coming from the passenger sliding door whenever the vehicle is locked or unlocked. Door actuator is failing.
Additional Notes:
There is a loud buzzing sound coming from the passenger sliding door whenever the vehicle is locked or unlocked. Door actuator is failing.
Mfg Campaign: 11423772
Recall Date: Jul 7, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have a 2017 vehicle with approximately 75,000 miles. The cylinder head on cylinder 2 is faulty and needs to be replaced. This is approximately a $3000 fix that is being repaired right now. My mechanic told me that this part and/or previous generations of this vehicle have been recalled due to faulty parts. They also encouraged me to file this complaint.
Corrective Action:
I have a 2017 vehicle with approximately 75,000 miles. The cylinder head on cylinder 2 is faulty and needs to be replaced. This is approximately a $3000 fix that is being repaired right now. My mechanic told me that this part and/or previous generations of this vehicle have been recalled due to faulty parts. They also encouraged me to file this complaint.
Additional Notes:
I have a 2017 vehicle with approximately 75,000 miles. The cylinder head on cylinder 2 is faulty and needs to be replaced. This is approximately a $3000 fix that is being repaired right now. My mechanic told me that this part and/or previous generations of this vehicle have been recalled due to faulty parts. They also encouraged me to file this complaint.
Mfg Campaign: 11421328
Recall Date: Jun 17, 2021
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES
Potential Consequences:
The contact owns a 2017 Dodge Grand Caravan. The contact stated while attempting to enter the vehicle, the driver’s side sliding door failed to unlock and open electronically. The contact attempted to manually unlock the door but the door failed to open. The local dealer was contacted and informed the contact that there would be an out-of-pocket cost to repair the vehicle. The vehicle was not diagnosed nor repaired. The manufacture was not made aware of the failure. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2017 Dodge Grand Caravan. The contact stated while attempting to enter the vehicle, the driver’s side sliding door failed to unlock and open electronically. The contact attempted to manually unlock the door but the door failed to open. The local dealer was contacted and informed the contact that there would be an out-of-pocket cost to repair the vehicle. The vehicle was not diagnosed nor repaired. The manufacture was not made aware of the failure. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2017 Dodge Grand Caravan. The contact stated while attempting to enter the vehicle, the driver’s side sliding door failed to unlock and open electronically. The contact attempted to manually unlock the door but the door failed to open. The local dealer was contacted and informed the contact that there would be an out-of-pocket cost to repair the vehicle. The vehicle was not diagnosed nor repaired. The manufacture was not made aware of the failure. The failure mileage was approximately 70,000.
Mfg Campaign: 11420554
Recall Date: Jun 11, 2021
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
The contact owns a 2017 Dodge Grand Caravan. The contact stated that a bolt connected to the front passenger seat had come loose causing the seat belt to become detached from the front passenger seat. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure but no assistance was offered. The VIN was not available. The failure mileage was 54,000.
Corrective Action:
The contact owns a 2017 Dodge Grand Caravan. The contact stated that a bolt connected to the front passenger seat had come loose causing the seat belt to become detached from the front passenger seat. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure but no assistance was offered. The VIN was not available. The failure mileage was 54,000.
Additional Notes:
The contact owns a 2017 Dodge Grand Caravan. The contact stated that a bolt connected to the front passenger seat had come loose causing the seat belt to become detached from the front passenger seat. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure but no assistance was offered. The VIN was not available. The failure mileage was 54,000.
Mfg Campaign: 11419175
Recall Date: Jun 1, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was sitting in my van, with it running at Sonic, and i started smelling a terrible smell. I thought the smell was coming form outside so I rolled up the windows and the van started filling up with smoke. My daughter looked at the back seat and noticed the back charger, USB, 12 volt area was the source of smoke and we got out immediately, saw that it was on fire from the inside, it could be seen through the charger, the usb ports, and the 12 volt plug because there was nothing plugged in. My daughter threw a pop on it to put it out and we called my husband to come help us. He pulled the cover off and all of the wires were melted all of the way down the inside of the panel. I have seen recalls for previous year models for this same type of occurrence, but not for this year model. I am thankful my other children and grandson were not in the car in the backseats where the fire started. This area is on the gas tank side as well and that was a scary thought as i was supposed to travel tomorrow in this van.
Corrective Action:
I was sitting in my van, with it running at Sonic, and i started smelling a terrible smell. I thought the smell was coming form outside so I rolled up the windows and the van started filling up with smoke. My daughter looked at the back seat and noticed the back charger, USB, 12 volt area was the source of smoke and we got out immediately, saw that it was on fire from the inside, it could be seen through the charger, the usb ports, and the 12 volt plug because there was nothing plugged in. My daughter threw a pop on it to put it out and we called my husband to come help us. He pulled the cover off and all of the wires were melted all of the way down the inside of the panel. I have seen recalls for previous year models for this same type of occurrence, but not for this year model. I am thankful my other children and grandson were not in the car in the backseats where the fire started. This area is on the gas tank side as well and that was a scary thought as i was supposed to travel tomorrow in this van.
Additional Notes:
I was sitting in my van, with it running at Sonic, and i started smelling a terrible smell. I thought the smell was coming form outside so I rolled up the windows and the van started filling up with smoke. My daughter looked at the back seat and noticed the back charger, USB, 12 volt area was the source of smoke and we got out immediately, saw that it was on fire from the inside, it could be seen through the charger, the usb ports, and the 12 volt plug because there was nothing plugged in. My daughter threw a pop on it to put it out and we called my husband to come help us. He pulled the cover off and all of the wires were melted all of the way down the inside of the panel. I have seen recalls for previous year models for this same type of occurrence, but not for this year model. I am thankful my other children and grandson were not in the car in the backseats where the fire started. This area is on the gas tank side as well and that was a scary thought as i was supposed to travel tomorrow in this van.
Mfg Campaign: 11418834
Recall Date: May 28, 2021
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