Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 15, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Consumer Complaints
499 ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 DODGE GRAND CARAVAN. WHILE DRIVING 20 MPH, THE VEHICLE REVVED, BUT FAILED TO ACCELERATE AND MOVE. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TRANSMISSION NEEDED TO BE REBUILT. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 61,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 DODGE GRAND CARAVAN. WHILE DRIVING 20 MPH, THE VEHICLE REVVED, BUT FAILED TO ACCELERATE AND MOVE. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TRANSMISSION NEEDED TO BE REBUILT. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 61,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 DODGE GRAND CARAVAN. WHILE DRIVING 20 MPH, THE VEHICLE REVVED, BUT FAILED TO ACCELERATE AND MOVE. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TRANSMISSION NEEDED TO BE REBUILT. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 61,000.
Mfg Campaign: 11281761
Recall Date: Nov 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
PARKED IN DRIVEWAY, TRIED TO OPEN REAR DRIVER SIDE DOOR AND IT IS LOCKED AND I CANNOT UNLOCK IT. MY HUSBAND SUFFERED A MASSIVE STROKE AND THIS VAN IS HOW WE GET AROUND. IT IS IMPERATIVE THIS BE FIXED AS HE IS IN A WHEELCHAIR PERMANENTLY AND WOULD BE STUCK INSIDE IF, GOD FORBID, AN ACCIDENT OR FIRE HAPPENED.
Corrective Action:
PARKED IN DRIVEWAY, TRIED TO OPEN REAR DRIVER SIDE DOOR AND IT IS LOCKED AND I CANNOT UNLOCK IT. MY HUSBAND SUFFERED A MASSIVE STROKE AND THIS VAN IS HOW WE GET AROUND. IT IS IMPERATIVE THIS BE FIXED AS HE IS IN A WHEELCHAIR PERMANENTLY AND WOULD BE STUCK INSIDE IF, GOD FORBID, AN ACCIDENT OR FIRE HAPPENED.
Additional Notes:
PARKED IN DRIVEWAY, TRIED TO OPEN REAR DRIVER SIDE DOOR AND IT IS LOCKED AND I CANNOT UNLOCK IT. MY HUSBAND SUFFERED A MASSIVE STROKE AND THIS VAN IS HOW WE GET AROUND. IT IS IMPERATIVE THIS BE FIXED AS HE IS IN A WHEELCHAIR PERMANENTLY AND WOULD BE STUCK INSIDE IF, GOD FORBID, AN ACCIDENT OR FIRE HAPPENED.
Mfg Campaign: 11279760
Recall Date: Nov 13, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 38 MPH, THE VEHICLE STARTED TO MISFIRE AND HESITATE. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO GATOR CHRYSLER DODGE (840 HARBOR CITY BLVD, MELBOURNE, FL 32901) WHERE IT WAS DETERMINED THAT THE ENTIRE LEFT CYLINDER HEAD NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS UNAVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 38 MPH, THE VEHICLE STARTED TO MISFIRE AND HESITATE. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO GATOR CHRYSLER DODGE (840 HARBOR CITY BLVD, MELBOURNE, FL 32901) WHERE IT WAS DETERMINED THAT THE ENTIRE LEFT CYLINDER HEAD NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS UNAVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 38 MPH, THE VEHICLE STARTED TO MISFIRE AND HESITATE. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO GATOR CHRYSLER DODGE (840 HARBOR CITY BLVD, MELBOURNE, FL 32901) WHERE IT WAS DETERMINED THAT THE ENTIRE LEFT CYLINDER HEAD NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS UNAVAILABLE.
Mfg Campaign: 11279865
Recall Date: Nov 13, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VAN ACCELERATED FOR APPROXIMATELY 1 MINUTE. I WAS ON THE HIGHWAY. I SLAMMED ON THE BREAKS AND WAS ABLE TO MAINTAIN A SPEED OF 55 MILES PER HOUR. GAS PEDDLE SEEMED STUCK. A RED FLASHING LIGHTNING SIGN ILLUMINATED AND THEN WENT AWAY. THE VAN THEN STOPPED ACCELERATING. I CALLED A TOW TRUCK TO TAKE TO DEALERSHIP AND NOW LIGHTS ARE ON AT ALL. USER MANUAL STATES THAT IT IS AN ELECTRONIC THROTTLE CONTROL INDICATOR LIGHT.
Corrective Action:
VAN ACCELERATED FOR APPROXIMATELY 1 MINUTE. I WAS ON THE HIGHWAY. I SLAMMED ON THE BREAKS AND WAS ABLE TO MAINTAIN A SPEED OF 55 MILES PER HOUR. GAS PEDDLE SEEMED STUCK. A RED FLASHING LIGHTNING SIGN ILLUMINATED AND THEN WENT AWAY. THE VAN THEN STOPPED ACCELERATING. I CALLED A TOW TRUCK TO TAKE TO DEALERSHIP AND NOW LIGHTS ARE ON AT ALL. USER MANUAL STATES THAT IT IS AN ELECTRONIC THROTTLE CONTROL INDICATOR LIGHT.
Additional Notes:
VAN ACCELERATED FOR APPROXIMATELY 1 MINUTE. I WAS ON THE HIGHWAY. I SLAMMED ON THE BREAKS AND WAS ABLE TO MAINTAIN A SPEED OF 55 MILES PER HOUR. GAS PEDDLE SEEMED STUCK. A RED FLASHING LIGHTNING SIGN ILLUMINATED AND THEN WENT AWAY. THE VAN THEN STOPPED ACCELERATING. I CALLED A TOW TRUCK TO TAKE TO DEALERSHIP AND NOW LIGHTS ARE ON AT ALL. USER MANUAL STATES THAT IT IS AN ELECTRONIC THROTTLE CONTROL INDICATOR LIGHT.
Mfg Campaign: 11278075
Recall Date: Nov 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
VEHICAL HAS A CODE FOR CYLANDER 4 MISFIRE. THIS CAUSES MY REMOTE START TO NOT WORK AND THE VEHICAL IS RUNNING ROUGH. NEW SPARK PLUGS DID NOT FIX THE PROBLEM. FOR A TWO YEAR OLD VEHICAL IT SHOULD BE RELIABLE BUT I FIND MYSELF RELYING ON MY 88 S10 MORE THAN OUR TWO YEAR OLD VAN. READING UP ON THE 3.6L ENGINE I AM CONCERNED THAT IT MAY HAVE THE PROBLEM WITH THE CYLINDER HEAD AS WITH MANY OTHER CARAVAN 3.6L BUT MY VINTAGE IS SOMEHOW NOT AFFECTED. I CAN RESET THE CODE AND DRIVE BUT AS SOON AS I PARK THE CODE COMES BACK
Corrective Action:
VEHICAL HAS A CODE FOR CYLANDER 4 MISFIRE. THIS CAUSES MY REMOTE START TO NOT WORK AND THE VEHICAL IS RUNNING ROUGH. NEW SPARK PLUGS DID NOT FIX THE PROBLEM. FOR A TWO YEAR OLD VEHICAL IT SHOULD BE RELIABLE BUT I FIND MYSELF RELYING ON MY 88 S10 MORE THAN OUR TWO YEAR OLD VAN. READING UP ON THE 3.6L ENGINE I AM CONCERNED THAT IT MAY HAVE THE PROBLEM WITH THE CYLINDER HEAD AS WITH MANY OTHER CARAVAN 3.6L BUT MY VINTAGE IS SOMEHOW NOT AFFECTED. I CAN RESET THE CODE AND DRIVE BUT AS SOON AS I PARK THE CODE COMES BACK
Additional Notes:
VEHICAL HAS A CODE FOR CYLANDER 4 MISFIRE. THIS CAUSES MY REMOTE START TO NOT WORK AND THE VEHICAL IS RUNNING ROUGH. NEW SPARK PLUGS DID NOT FIX THE PROBLEM. FOR A TWO YEAR OLD VEHICAL IT SHOULD BE RELIABLE BUT I FIND MYSELF RELYING ON MY 88 S10 MORE THAN OUR TWO YEAR OLD VAN. READING UP ON THE 3.6L ENGINE I AM CONCERNED THAT IT MAY HAVE THE PROBLEM WITH THE CYLINDER HEAD AS WITH MANY OTHER CARAVAN 3.6L BUT MY VINTAGE IS SOMEHOW NOT AFFECTED. I CAN RESET THE CODE AND DRIVE BUT AS SOON AS I PARK THE CODE COMES BACK
Mfg Campaign: 11278186
Recall Date: Nov 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
OUR 2017 DODGE GRAND CARAVAN DRIVERS SIDE SLIDING DOOR IS LOCKED AND WON'T IPEN WITH ANY REMOTES, BUTTONS OR MANUALLY. THIS IS A HUGE SAFETY CONCERN IF WE NEED TO GET OUT THAT DOOR. I NOTICED A LOT OF OTHER PEOPLE ON THE INTERNET ARE STATING THE SAME PROBLEM WITH BACK TO 2014. THE OTHER CONSUMERS ENCOURAGE US TO REPORT. WE HAVE JUST HAD THAT SEAT STUCK AND WON'T STOW/ FIXED TO TUNE OF $800, SEVERAL COMPLAINTS ONLINE ABOUT SAME PROBLEM AND SAME SIDE, REPLACED A BATTERY ON 2 YEAR OLD VAN!!?? DODGE NEEDS TO MAKE THIS ONE RIGHT- IT'S A SAFETY ISSUE!!
Corrective Action:
OUR 2017 DODGE GRAND CARAVAN DRIVERS SIDE SLIDING DOOR IS LOCKED AND WON'T IPEN WITH ANY REMOTES, BUTTONS OR MANUALLY. THIS IS A HUGE SAFETY CONCERN IF WE NEED TO GET OUT THAT DOOR. I NOTICED A LOT OF OTHER PEOPLE ON THE INTERNET ARE STATING THE SAME PROBLEM WITH BACK TO 2014. THE OTHER CONSUMERS ENCOURAGE US TO REPORT. WE HAVE JUST HAD THAT SEAT STUCK AND WON'T STOW/ FIXED TO TUNE OF $800, SEVERAL COMPLAINTS ONLINE ABOUT SAME PROBLEM AND SAME SIDE, REPLACED A BATTERY ON 2 YEAR OLD VAN!!?? DODGE NEEDS TO MAKE THIS ONE RIGHT- IT'S A SAFETY ISSUE!!
Additional Notes:
OUR 2017 DODGE GRAND CARAVAN DRIVERS SIDE SLIDING DOOR IS LOCKED AND WON'T IPEN WITH ANY REMOTES, BUTTONS OR MANUALLY. THIS IS A HUGE SAFETY CONCERN IF WE NEED TO GET OUT THAT DOOR. I NOTICED A LOT OF OTHER PEOPLE ON THE INTERNET ARE STATING THE SAME PROBLEM WITH BACK TO 2014. THE OTHER CONSUMERS ENCOURAGE US TO REPORT. WE HAVE JUST HAD THAT SEAT STUCK AND WON'T STOW/ FIXED TO TUNE OF $800, SEVERAL COMPLAINTS ONLINE ABOUT SAME PROBLEM AND SAME SIDE, REPLACED A BATTERY ON 2 YEAR OLD VAN!!?? DODGE NEEDS TO MAKE THIS ONE RIGHT- IT'S A SAFETY ISSUE!!
Mfg Campaign: 11267160
Recall Date: Oct 8, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I WAS DRIVING DOWN A MAIN ROAD ALL THE LIGHTS CAME ON IN MY DASH CAR STARTED BEEPING, RADIO CAME ON, WINDSHIELD WHIPPERS CAME ON AT HIGH SPEED, AC CAME ON, LOST THE ABILITY TO STEER VEHICLE OR BRAKE WITH MILEAGE SCREEN SWITCHING TO DIFFERENT OPTIONS WITHIN THAT SCREEN. CAR BEEN AT DEALER SINCE THE DAY AFTER STILL DO NOT HAVE VEHICLE BACK OR A DIAGNOSIS OF WHAT OR WHY VEHICLE WENT INTO THIS STATE.
Corrective Action:
I WAS DRIVING DOWN A MAIN ROAD ALL THE LIGHTS CAME ON IN MY DASH CAR STARTED BEEPING, RADIO CAME ON, WINDSHIELD WHIPPERS CAME ON AT HIGH SPEED, AC CAME ON, LOST THE ABILITY TO STEER VEHICLE OR BRAKE WITH MILEAGE SCREEN SWITCHING TO DIFFERENT OPTIONS WITHIN THAT SCREEN. CAR BEEN AT DEALER SINCE THE DAY AFTER STILL DO NOT HAVE VEHICLE BACK OR A DIAGNOSIS OF WHAT OR WHY VEHICLE WENT INTO THIS STATE.
Additional Notes:
I WAS DRIVING DOWN A MAIN ROAD ALL THE LIGHTS CAME ON IN MY DASH CAR STARTED BEEPING, RADIO CAME ON, WINDSHIELD WHIPPERS CAME ON AT HIGH SPEED, AC CAME ON, LOST THE ABILITY TO STEER VEHICLE OR BRAKE WITH MILEAGE SCREEN SWITCHING TO DIFFERENT OPTIONS WITHIN THAT SCREEN. CAR BEEN AT DEALER SINCE THE DAY AFTER STILL DO NOT HAVE VEHICLE BACK OR A DIAGNOSIS OF WHAT OR WHY VEHICLE WENT INTO THIS STATE.
Mfg Campaign: 11252731
Recall Date: Sep 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I WAS DRIVING DOWN A MAIN ROAD ALL THE LIGHTS CAME ON IN MY DASH CAR STARTED BEEPING, RADIO CAME ON, WINDSHIELD WHIPPERS CAME ON AT HIGH SPEED, AC CAME ON, LOST THE ABILITY TO STEER VEHICLE OR BRAKE WITH MILEAGE SCREEN SWITCHING TO DIFFERENT OPTIONS WITHIN THAT SCREEN. CAR BEEN AT DEALER SINCE THE DAY AFTER STILL DO NOT HAVE VEHICLE BACK OR A DIAGNOSIS OF WHAT OR WHY VEHICLE WENT INTO THIS STATE.
Corrective Action:
I WAS DRIVING DOWN A MAIN ROAD ALL THE LIGHTS CAME ON IN MY DASH CAR STARTED BEEPING, RADIO CAME ON, WINDSHIELD WHIPPERS CAME ON AT HIGH SPEED, AC CAME ON, LOST THE ABILITY TO STEER VEHICLE OR BRAKE WITH MILEAGE SCREEN SWITCHING TO DIFFERENT OPTIONS WITHIN THAT SCREEN. CAR BEEN AT DEALER SINCE THE DAY AFTER STILL DO NOT HAVE VEHICLE BACK OR A DIAGNOSIS OF WHAT OR WHY VEHICLE WENT INTO THIS STATE.
Additional Notes:
I WAS DRIVING DOWN A MAIN ROAD ALL THE LIGHTS CAME ON IN MY DASH CAR STARTED BEEPING, RADIO CAME ON, WINDSHIELD WHIPPERS CAME ON AT HIGH SPEED, AC CAME ON, LOST THE ABILITY TO STEER VEHICLE OR BRAKE WITH MILEAGE SCREEN SWITCHING TO DIFFERENT OPTIONS WITHIN THAT SCREEN. CAR BEEN AT DEALER SINCE THE DAY AFTER STILL DO NOT HAVE VEHICLE BACK OR A DIAGNOSIS OF WHAT OR WHY VEHICLE WENT INTO THIS STATE.
Mfg Campaign: 11252731
Recall Date: Sep 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I WAS DRIVING DOWN A MAIN ROAD ALL THE LIGHTS CAME ON IN MY DASH CAR STARTED BEEPING, RADIO CAME ON, WINDSHIELD WHIPPERS CAME ON AT HIGH SPEED, AC CAME ON, LOST THE ABILITY TO STEER VEHICLE OR BRAKE WITH MILEAGE SCREEN SWITCHING TO DIFFERENT OPTIONS WITHIN THAT SCREEN. CAR BEEN AT DEALER SINCE THE DAY AFTER STILL DO NOT HAVE VEHICLE BACK OR A DIAGNOSIS OF WHAT OR WHY VEHICLE WENT INTO THIS STATE.
Corrective Action:
I WAS DRIVING DOWN A MAIN ROAD ALL THE LIGHTS CAME ON IN MY DASH CAR STARTED BEEPING, RADIO CAME ON, WINDSHIELD WHIPPERS CAME ON AT HIGH SPEED, AC CAME ON, LOST THE ABILITY TO STEER VEHICLE OR BRAKE WITH MILEAGE SCREEN SWITCHING TO DIFFERENT OPTIONS WITHIN THAT SCREEN. CAR BEEN AT DEALER SINCE THE DAY AFTER STILL DO NOT HAVE VEHICLE BACK OR A DIAGNOSIS OF WHAT OR WHY VEHICLE WENT INTO THIS STATE.
Additional Notes:
I WAS DRIVING DOWN A MAIN ROAD ALL THE LIGHTS CAME ON IN MY DASH CAR STARTED BEEPING, RADIO CAME ON, WINDSHIELD WHIPPERS CAME ON AT HIGH SPEED, AC CAME ON, LOST THE ABILITY TO STEER VEHICLE OR BRAKE WITH MILEAGE SCREEN SWITCHING TO DIFFERENT OPTIONS WITHIN THAT SCREEN. CAR BEEN AT DEALER SINCE THE DAY AFTER STILL DO NOT HAVE VEHICLE BACK OR A DIAGNOSIS OF WHAT OR WHY VEHICLE WENT INTO THIS STATE.
Mfg Campaign: 11252731
Recall Date: Sep 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DRIVING ON HIGHWAY, HEARD FLAPPING NOISE. PULLED OVER, OPENED PASSENGER DOOR, TRIM WAS HANGING OFF. TOOK IT OFF. FOUND OUT IT IS CALLED APPLIQUE/MOLDING/ TAPE DOOR PILLAR FRONT DOOR. WENT TO DEALERSHIP IN SAN ANTONIO YESTERDAY, WAS TOLD THAT EVEN WITH MAXIMUM CARE PLAN THIS TRIM WAS NOT COVERED BECAUSE IT WAS CONSIDERED COSMETIC. THIS IS MY 3RD DODGE GRAND CARAVAN AND THE SECOND ONE TO HAVE THIS PROBLEM.
Corrective Action:
DRIVING ON HIGHWAY, HEARD FLAPPING NOISE. PULLED OVER, OPENED PASSENGER DOOR, TRIM WAS HANGING OFF. TOOK IT OFF. FOUND OUT IT IS CALLED APPLIQUE/MOLDING/ TAPE DOOR PILLAR FRONT DOOR. WENT TO DEALERSHIP IN SAN ANTONIO YESTERDAY, WAS TOLD THAT EVEN WITH MAXIMUM CARE PLAN THIS TRIM WAS NOT COVERED BECAUSE IT WAS CONSIDERED COSMETIC. THIS IS MY 3RD DODGE GRAND CARAVAN AND THE SECOND ONE TO HAVE THIS PROBLEM.
Additional Notes:
DRIVING ON HIGHWAY, HEARD FLAPPING NOISE. PULLED OVER, OPENED PASSENGER DOOR, TRIM WAS HANGING OFF. TOOK IT OFF. FOUND OUT IT IS CALLED APPLIQUE/MOLDING/ TAPE DOOR PILLAR FRONT DOOR. WENT TO DEALERSHIP IN SAN ANTONIO YESTERDAY, WAS TOLD THAT EVEN WITH MAXIMUM CARE PLAN THIS TRIM WAS NOT COVERED BECAUSE IT WAS CONSIDERED COSMETIC. THIS IS MY 3RD DODGE GRAND CARAVAN AND THE SECOND ONE TO HAVE THIS PROBLEM.
Mfg Campaign: 11252459
Recall Date: Aug 30, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
TL* THE CONTACT OWNS A 2017 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR FAILED TO OPEN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER AND THE MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR FAILED TO OPEN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER AND THE MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR FAILED TO OPEN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER AND THE MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000.
Mfg Campaign: 11246105
Recall Date: Aug 23, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SLIDING DOOR BEHIND DRIVERS SIDE STUCK IN "LOCK" POSITION. WILL NOT UNLOCK. THIS IS A VERY WIDESPREAD PROBLEM WITH 100S OF COMPLAINTS ONLINE.
Corrective Action:
SLIDING DOOR BEHIND DRIVERS SIDE STUCK IN "LOCK" POSITION. WILL NOT UNLOCK. THIS IS A VERY WIDESPREAD PROBLEM WITH 100S OF COMPLAINTS ONLINE.
Additional Notes:
SLIDING DOOR BEHIND DRIVERS SIDE STUCK IN "LOCK" POSITION. WILL NOT UNLOCK. THIS IS A VERY WIDESPREAD PROBLEM WITH 100S OF COMPLAINTS ONLINE.
Mfg Campaign: 11244362
Recall Date: Aug 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DRIVER SIDE REAR SLIDING DOOR GOT STUCK IN A LOCKED AND CLOSED POSITION RENDERING THE DOOR UNABLE TO OPEN WHILE IN A STATIONARY POSITION (IN PARK). MECHANISM TO LOCK/UNLOCK THE DOOR STUCK IN THE MIDDLE POSITION UNABLE TO BE ENGAGED INTO EITHER A FIRM LOCKED OR LOCKED POSITION. PROBLEM IS SUSPECTED TO BE WITH THE DOOR ACTUATOR. PASSENGERS ARE UNABLE TO EXIT THE VEHICLE FROM THIS DOOR CAUSING A POSSIBLE UNSAFE CONDITION DURING AN EMERGENCY.
Corrective Action:
DRIVER SIDE REAR SLIDING DOOR GOT STUCK IN A LOCKED AND CLOSED POSITION RENDERING THE DOOR UNABLE TO OPEN WHILE IN A STATIONARY POSITION (IN PARK). MECHANISM TO LOCK/UNLOCK THE DOOR STUCK IN THE MIDDLE POSITION UNABLE TO BE ENGAGED INTO EITHER A FIRM LOCKED OR LOCKED POSITION. PROBLEM IS SUSPECTED TO BE WITH THE DOOR ACTUATOR. PASSENGERS ARE UNABLE TO EXIT THE VEHICLE FROM THIS DOOR CAUSING A POSSIBLE UNSAFE CONDITION DURING AN EMERGENCY.
Additional Notes:
DRIVER SIDE REAR SLIDING DOOR GOT STUCK IN A LOCKED AND CLOSED POSITION RENDERING THE DOOR UNABLE TO OPEN WHILE IN A STATIONARY POSITION (IN PARK). MECHANISM TO LOCK/UNLOCK THE DOOR STUCK IN THE MIDDLE POSITION UNABLE TO BE ENGAGED INTO EITHER A FIRM LOCKED OR LOCKED POSITION. PROBLEM IS SUSPECTED TO BE WITH THE DOOR ACTUATOR. PASSENGERS ARE UNABLE TO EXIT THE VEHICLE FROM THIS DOOR CAUSING A POSSIBLE UNSAFE CONDITION DURING AN EMERGENCY.
Mfg Campaign: 11244457
Recall Date: Aug 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THIS 2017 GRAND CARAVAN HAS A COMMON PROBLEM WITH THE ROCKER ARMS BECOMING LOOSE WHICH CAUSES A TICKING SOUND. THIS SEEMS TO BE COMMON WITH THE ENGINE SIZE AND IN DODGE PRODUCTS. I'M NOT MECHANIC BUT FAILING ROCKER ARMS SEEMS VERY UNSAFE!
Corrective Action:
THIS 2017 GRAND CARAVAN HAS A COMMON PROBLEM WITH THE ROCKER ARMS BECOMING LOOSE WHICH CAUSES A TICKING SOUND. THIS SEEMS TO BE COMMON WITH THE ENGINE SIZE AND IN DODGE PRODUCTS. I'M NOT MECHANIC BUT FAILING ROCKER ARMS SEEMS VERY UNSAFE!
Additional Notes:
THIS 2017 GRAND CARAVAN HAS A COMMON PROBLEM WITH THE ROCKER ARMS BECOMING LOOSE WHICH CAUSES A TICKING SOUND. THIS SEEMS TO BE COMMON WITH THE ENGINE SIZE AND IN DODGE PRODUCTS. I'M NOT MECHANIC BUT FAILING ROCKER ARMS SEEMS VERY UNSAFE!
Mfg Campaign: 11244117
Recall Date: Aug 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
TL* THE CONTACT OWNS A 2017 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR FAILED TO FUNCTION PROPERLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 55,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR FAILED TO FUNCTION PROPERLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 55,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR FAILED TO FUNCTION PROPERLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 55,000.
Mfg Campaign: 11243689
Recall Date: Aug 13, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR FAILED TO FUNCTION PROPERLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 55,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR FAILED TO FUNCTION PROPERLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 55,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR FAILED TO FUNCTION PROPERLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 55,000.
Mfg Campaign: 11243689
Recall Date: Aug 13, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE'S POWERTRAIN STALLED ON TWO OCCASSIONS. ONCE AFTER STOPPING AT RED LIGHT, AND SECOND TIME (WEEKS LATER) ON INTERSTATE IN STOP AND GO TRAFFIC. ON EACH OCCASION ENGINE CONTINUED TO RUN BUT TRANSMISSION WOULD NOT ENGAGE. I HAD TO STOP, PUT IN NEUTRAL OR PARK SETTING, THEN SHIFT TO DRIVE TO GET POWERTRAIN TO RE-ENGAGE.
Corrective Action:
VEHICLE'S POWERTRAIN STALLED ON TWO OCCASSIONS. ONCE AFTER STOPPING AT RED LIGHT, AND SECOND TIME (WEEKS LATER) ON INTERSTATE IN STOP AND GO TRAFFIC. ON EACH OCCASION ENGINE CONTINUED TO RUN BUT TRANSMISSION WOULD NOT ENGAGE. I HAD TO STOP, PUT IN NEUTRAL OR PARK SETTING, THEN SHIFT TO DRIVE TO GET POWERTRAIN TO RE-ENGAGE.
Additional Notes:
VEHICLE'S POWERTRAIN STALLED ON TWO OCCASSIONS. ONCE AFTER STOPPING AT RED LIGHT, AND SECOND TIME (WEEKS LATER) ON INTERSTATE IN STOP AND GO TRAFFIC. ON EACH OCCASION ENGINE CONTINUED TO RUN BUT TRANSMISSION WOULD NOT ENGAGE. I HAD TO STOP, PUT IN NEUTRAL OR PARK SETTING, THEN SHIFT TO DRIVE TO GET POWERTRAIN TO RE-ENGAGE.
Mfg Campaign: 11241994
Recall Date: Aug 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ABOUT 6 MONTHS AGO MY CHECK ENGINE LIGHT CAME ON. THE CODE READER SAID IT WAS A MISFIRE IN #2. THE VEHICLE IDLES ROUGH AND SOMETIMES STALLS WHILE DRIVING. WHILE DRIVING ON THE HIGHWAY WE GOT STUCK IN TRAFFIC, THE VEHICLE STALLED. THANKFULLY IT STARTED RIGHT BACK UP. ANOTHER INSTANCE, I WAS BACKING OUT OF MY DRIVEWAY, I STOPPED BECAUSE A CAR WAS COMING, WHEN I PROCEEDING TO BACK OUT THE CAR STALLED. SPARK PLUGS AND ENGINE COAL WERE CHANGED. DID NOT FIX THE PROBLEM. OTHER 2017 GRAND CARAVANS HAS A RECALL FOR A VERY SIMILAR REASON, BUT MY VIN IS NOT INCLUDED IN THAT. I FEEL IT SHOULD BE.
Corrective Action:
ABOUT 6 MONTHS AGO MY CHECK ENGINE LIGHT CAME ON. THE CODE READER SAID IT WAS A MISFIRE IN #2. THE VEHICLE IDLES ROUGH AND SOMETIMES STALLS WHILE DRIVING. WHILE DRIVING ON THE HIGHWAY WE GOT STUCK IN TRAFFIC, THE VEHICLE STALLED. THANKFULLY IT STARTED RIGHT BACK UP. ANOTHER INSTANCE, I WAS BACKING OUT OF MY DRIVEWAY, I STOPPED BECAUSE A CAR WAS COMING, WHEN I PROCEEDING TO BACK OUT THE CAR STALLED. SPARK PLUGS AND ENGINE COAL WERE CHANGED. DID NOT FIX THE PROBLEM. OTHER 2017 GRAND CARAVANS HAS A RECALL FOR A VERY SIMILAR REASON, BUT MY VIN IS NOT INCLUDED IN THAT. I FEEL IT SHOULD BE.
Additional Notes:
ABOUT 6 MONTHS AGO MY CHECK ENGINE LIGHT CAME ON. THE CODE READER SAID IT WAS A MISFIRE IN #2. THE VEHICLE IDLES ROUGH AND SOMETIMES STALLS WHILE DRIVING. WHILE DRIVING ON THE HIGHWAY WE GOT STUCK IN TRAFFIC, THE VEHICLE STALLED. THANKFULLY IT STARTED RIGHT BACK UP. ANOTHER INSTANCE, I WAS BACKING OUT OF MY DRIVEWAY, I STOPPED BECAUSE A CAR WAS COMING, WHEN I PROCEEDING TO BACK OUT THE CAR STALLED. SPARK PLUGS AND ENGINE COAL WERE CHANGED. DID NOT FIX THE PROBLEM. OTHER 2017 GRAND CARAVANS HAS A RECALL FOR A VERY SIMILAR REASON, BUT MY VIN IS NOT INCLUDED IN THAT. I FEEL IT SHOULD BE.
Mfg Campaign: 11241903
Recall Date: Aug 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
DRIVER SEAT BELT WOULD NOT FASTEN . LOWER SECTION OF SEAT BELT WAS REPLACED BY DEALER ON 07/23/2019..
Corrective Action:
DRIVER SEAT BELT WOULD NOT FASTEN . LOWER SECTION OF SEAT BELT WAS REPLACED BY DEALER ON 07/23/2019..
Additional Notes:
DRIVER SEAT BELT WOULD NOT FASTEN . LOWER SECTION OF SEAT BELT WAS REPLACED BY DEALER ON 07/23/2019..
Mfg Campaign: 11235152
Recall Date: Jul 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TAKATA RECALL ENGINE OIL COOLER CRACKED AT THE BASE CAUSING ENGINE OIL TO LEAK OVER THE TOP OF THE ENGINE AND DOWN THE MANIFOLD. THIS MAY CAUSE A FIRE AT THE MANIFOLD AREA RESULTING IN A POSSIBLE INJURY TO THE DRIVER. THIS HAPPENS WHEN THE CAR IS MOVING AND AT IDLE.
Corrective Action:
TAKATA RECALL ENGINE OIL COOLER CRACKED AT THE BASE CAUSING ENGINE OIL TO LEAK OVER THE TOP OF THE ENGINE AND DOWN THE MANIFOLD. THIS MAY CAUSE A FIRE AT THE MANIFOLD AREA RESULTING IN A POSSIBLE INJURY TO THE DRIVER. THIS HAPPENS WHEN THE CAR IS MOVING AND AT IDLE.
Additional Notes:
TAKATA RECALL ENGINE OIL COOLER CRACKED AT THE BASE CAUSING ENGINE OIL TO LEAK OVER THE TOP OF THE ENGINE AND DOWN THE MANIFOLD. THIS MAY CAUSE A FIRE AT THE MANIFOLD AREA RESULTING IN A POSSIBLE INJURY TO THE DRIVER. THIS HAPPENS WHEN THE CAR IS MOVING AND AT IDLE.
Mfg Campaign: 11230868
Recall Date: Jul 10, 2019
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