Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 15, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Consumer Complaints
499 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ENGINE LIGHT WAS ON, CODE READ AS A MISFIRE IN COIL #2, PAID $400 TO HAVE COIL REPLACED AND THE LIGHT IS STILL ON. THE VAN STILL SHAKES WHILE DRIVING AND WHILE IN IDLE.
Corrective Action:
ENGINE LIGHT WAS ON, CODE READ AS A MISFIRE IN COIL #2, PAID $400 TO HAVE COIL REPLACED AND THE LIGHT IS STILL ON. THE VAN STILL SHAKES WHILE DRIVING AND WHILE IN IDLE.
Additional Notes:
ENGINE LIGHT WAS ON, CODE READ AS A MISFIRE IN COIL #2, PAID $400 TO HAVE COIL REPLACED AND THE LIGHT IS STILL ON. THE VAN STILL SHAKES WHILE DRIVING AND WHILE IN IDLE.
Mfg Campaign: 11230450
Recall Date: Jul 9, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 DODGE GRAND CARAVAN. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD SUDDENLY SHUT OFF AND COULD NOT BE IMMEDIATELY RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (EAST CHESTER CHRYSLER DODGE, 4007 BOSTON RD, BRONX, NY) WERE NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 61,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 DODGE GRAND CARAVAN. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD SUDDENLY SHUT OFF AND COULD NOT BE IMMEDIATELY RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (EAST CHESTER CHRYSLER DODGE, 4007 BOSTON RD, BRONX, NY) WERE NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 61,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 DODGE GRAND CARAVAN. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD SUDDENLY SHUT OFF AND COULD NOT BE IMMEDIATELY RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (EAST CHESTER CHRYSLER DODGE, 4007 BOSTON RD, BRONX, NY) WERE NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 61,000.
Mfg Campaign: 11230030
Recall Date: Jul 8, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I DRIVE A 2017 DODGE GRAND CARAVAN. LAST WEEK, AS I WAS DRIVING MY CHILDREN TO THEIR GRANDMOTHERS HOUSE, I NOTICED THE STEERING WHEEL SHAKING. I REGAINED CONTROL AND MADE IT TO MY MOMS HOUSE AND DROPPED OFF THE CHILDREN. AS I LEFT HER HOUSE AND MADE IT BACK TO THE ROAD, THE VAN BECAME HARD TO STEER. IT STARTED JERKING TO ONE SIDE AND WOBBLING. I CALLED THE DEALERSHIP WHERE I PURCHASED MY VAN AND WAS TOLD TO BRING IT IN IMMEDIATELY. THE DAY AFTER BRINGING THE VAN IN, I RETURNED TO DEALERSHIP AND THEY SHOWED ME WHAT WAS WRONG WITH THE VAN. IT WAS LIFTED UP INTO THE AIR AND I WAS SHOWED THAT THE REAR AXLE ON THE DRIVER SIDE HAD BEEN BROKEN. THERE WAS 2 MECHANICS THERE AND ONE SUGGESTED THAT I HAD BEEN IN A COLLISION OR HIT A BIG POTHOLE. THE OTHER SAID THAT IT COULDN'T HAVE BEEN A DRIVER ERROR BECAUSE OF THE WAY THE BREAK ON THE AXLE WAS BENT AS WELL AS THE LACK OF ANY SCRATCHES OR DAMAGE TO ANY OTHER AREA OF THE VAN. MY TIRES AND RIMS SHOW NO DAMAGE, AND THE UNDERCARRIAGE OF THE VAN ALSO SHOWS NO SIGN OF HITTING A POTHOLE, AS THERE ARE NO SCRATCHES ANYWHERE UNDER THE VAN. ONE OF THE MECHANICS SAID IT COULD HAVE BEEN SOMETHING WRONG WITH THE AXLE BECAUSE OF THE BENT WAY IT WAS BROKEN AND HE ALSO NOTICED THAT IT SHOWED SIGNS OF IT BEING ALREADY CRACKED BECAUSE THE METAL APPEARED TO BE OLD ON ONE SPOT AND FRESH ON ANOTHER. I HIGHLY DENY HITTING ANYTHING LIKE A POT HOLE OR HAVING BEEN IN A COLLISION THERE IS ABSOLUTELY NO DAMAGE TO ANY PART OF MY VEHICLE SAVE THE BROKEN AXLE. *DT*JB
Corrective Action:
I DRIVE A 2017 DODGE GRAND CARAVAN. LAST WEEK, AS I WAS DRIVING MY CHILDREN TO THEIR GRANDMOTHERS HOUSE, I NOTICED THE STEERING WHEEL SHAKING. I REGAINED CONTROL AND MADE IT TO MY MOMS HOUSE AND DROPPED OFF THE CHILDREN. AS I LEFT HER HOUSE AND MADE IT BACK TO THE ROAD, THE VAN BECAME HARD TO STEER. IT STARTED JERKING TO ONE SIDE AND WOBBLING. I CALLED THE DEALERSHIP WHERE I PURCHASED MY VAN AND WAS TOLD TO BRING IT IN IMMEDIATELY. THE DAY AFTER BRINGING THE VAN IN, I RETURNED TO DEALERSHIP AND THEY SHOWED ME WHAT WAS WRONG WITH THE VAN. IT WAS LIFTED UP INTO THE AIR AND I WAS SHOWED THAT THE REAR AXLE ON THE DRIVER SIDE HAD BEEN BROKEN. THERE WAS 2 MECHANICS THERE AND ONE SUGGESTED THAT I HAD BEEN IN A COLLISION OR HIT A BIG POTHOLE. THE OTHER SAID THAT IT COULDN'T HAVE BEEN A DRIVER ERROR BECAUSE OF THE WAY THE BREAK ON THE AXLE WAS BENT AS WELL AS THE LACK OF ANY SCRATCHES OR DAMAGE TO ANY OTHER AREA OF THE VAN. MY TIRES AND RIMS SHOW NO DAMAGE, AND THE UNDERCARRIAGE OF THE VAN ALSO SHOWS NO SIGN OF HITTING A POTHOLE, AS THERE ARE NO SCRATCHES ANYWHERE UNDER THE VAN. ONE OF THE MECHANICS SAID IT COULD HAVE BEEN SOMETHING WRONG WITH THE AXLE BECAUSE OF THE BENT WAY IT WAS BROKEN AND HE ALSO NOTICED THAT IT SHOWED SIGNS OF IT BEING ALREADY CRACKED BECAUSE THE METAL APPEARED TO BE OLD ON ONE SPOT AND FRESH ON ANOTHER. I HIGHLY DENY HITTING ANYTHING LIKE A POT HOLE OR HAVING BEEN IN A COLLISION THERE IS ABSOLUTELY NO DAMAGE TO ANY PART OF MY VEHICLE SAVE THE BROKEN AXLE. *DT*JB
Additional Notes:
I DRIVE A 2017 DODGE GRAND CARAVAN. LAST WEEK, AS I WAS DRIVING MY CHILDREN TO THEIR GRANDMOTHERS HOUSE, I NOTICED THE STEERING WHEEL SHAKING. I REGAINED CONTROL AND MADE IT TO MY MOMS HOUSE AND DROPPED OFF THE CHILDREN. AS I LEFT HER HOUSE AND MADE IT BACK TO THE ROAD, THE VAN BECAME HARD TO STEER. IT STARTED JERKING TO ONE SIDE AND WOBBLING. I CALLED THE DEALERSHIP WHERE I PURCHASED MY VAN AND WAS TOLD TO BRING IT IN IMMEDIATELY. THE DAY AFTER BRINGING THE VAN IN, I RETURNED TO DEALERSHIP AND THEY SHOWED ME WHAT WAS WRONG WITH THE VAN. IT WAS LIFTED UP INTO THE AIR AND I WAS SHOWED THAT THE REAR AXLE ON THE DRIVER SIDE HAD BEEN BROKEN. THERE WAS 2 MECHANICS THERE AND ONE SUGGESTED THAT I HAD BEEN IN A COLLISION OR HIT A BIG POTHOLE. THE OTHER SAID THAT IT COULDN'T HAVE BEEN A DRIVER ERROR BECAUSE OF THE WAY THE BREAK ON THE AXLE WAS BENT AS WELL AS THE LACK OF ANY SCRATCHES OR DAMAGE TO ANY OTHER AREA OF THE VAN. MY TIRES AND RIMS SHOW NO DAMAGE, AND THE UNDERCARRIAGE OF THE VAN ALSO SHOWS NO SIGN OF HITTING A POTHOLE, AS THERE ARE NO SCRATCHES ANYWHERE UNDER THE VAN. ONE OF THE MECHANICS SAID IT COULD HAVE BEEN SOMETHING WRONG WITH THE AXLE BECAUSE OF THE BENT WAY IT WAS BROKEN AND HE ALSO NOTICED THAT IT SHOWED SIGNS OF IT BEING ALREADY CRACKED BECAUSE THE METAL APPEARED TO BE OLD ON ONE SPOT AND FRESH ON ANOTHER. I HIGHLY DENY HITTING ANYTHING LIKE A POT HOLE OR HAVING BEEN IN A COLLISION THERE IS ABSOLUTELY NO DAMAGE TO ANY PART OF MY VEHICLE SAVE THE BROKEN AXLE. *DT*JB
Mfg Campaign: 11228565
Recall Date: Jun 30, 2019
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
I DRIVE A 2017 DODGE GRAND CARAVAN. LAST WEEK, AS I WAS DRIVING MY CHILDREN TO THEIR GRANDMOTHERS HOUSE, I NOTICED THE STEERING WHEEL SHAKING. I REGAINED CONTROL AND MADE IT TO MY MOMS HOUSE AND DROPPED OFF THE CHILDREN. AS I LEFT HER HOUSE AND MADE IT BACK TO THE ROAD, THE VAN BECAME HARD TO STEER. IT STARTED JERKING TO ONE SIDE AND WOBBLING. I CALLED THE DEALERSHIP WHERE I PURCHASED MY VAN AND WAS TOLD TO BRING IT IN IMMEDIATELY. THE DAY AFTER BRINGING THE VAN IN, I RETURNED TO DEALERSHIP AND THEY SHOWED ME WHAT WAS WRONG WITH THE VAN. IT WAS LIFTED UP INTO THE AIR AND I WAS SHOWED THAT THE REAR AXLE ON THE DRIVER SIDE HAD BEEN BROKEN. THERE WAS 2 MECHANICS THERE AND ONE SUGGESTED THAT I HAD BEEN IN A COLLISION OR HIT A BIG POTHOLE. THE OTHER SAID THAT IT COULDN'T HAVE BEEN A DRIVER ERROR BECAUSE OF THE WAY THE BREAK ON THE AXLE WAS BENT AS WELL AS THE LACK OF ANY SCRATCHES OR DAMAGE TO ANY OTHER AREA OF THE VAN. MY TIRES AND RIMS SHOW NO DAMAGE, AND THE UNDERCARRIAGE OF THE VAN ALSO SHOWS NO SIGN OF HITTING A POTHOLE, AS THERE ARE NO SCRATCHES ANYWHERE UNDER THE VAN. ONE OF THE MECHANICS SAID IT COULD HAVE BEEN SOMETHING WRONG WITH THE AXLE BECAUSE OF THE BENT WAY IT WAS BROKEN AND HE ALSO NOTICED THAT IT SHOWED SIGNS OF IT BEING ALREADY CRACKED BECAUSE THE METAL APPEARED TO BE OLD ON ONE SPOT AND FRESH ON ANOTHER. I HIGHLY DENY HITTING ANYTHING LIKE A POT HOLE OR HAVING BEEN IN A COLLISION THERE IS ABSOLUTELY NO DAMAGE TO ANY PART OF MY VEHICLE SAVE THE BROKEN AXLE. *DT*JB
Corrective Action:
I DRIVE A 2017 DODGE GRAND CARAVAN. LAST WEEK, AS I WAS DRIVING MY CHILDREN TO THEIR GRANDMOTHERS HOUSE, I NOTICED THE STEERING WHEEL SHAKING. I REGAINED CONTROL AND MADE IT TO MY MOMS HOUSE AND DROPPED OFF THE CHILDREN. AS I LEFT HER HOUSE AND MADE IT BACK TO THE ROAD, THE VAN BECAME HARD TO STEER. IT STARTED JERKING TO ONE SIDE AND WOBBLING. I CALLED THE DEALERSHIP WHERE I PURCHASED MY VAN AND WAS TOLD TO BRING IT IN IMMEDIATELY. THE DAY AFTER BRINGING THE VAN IN, I RETURNED TO DEALERSHIP AND THEY SHOWED ME WHAT WAS WRONG WITH THE VAN. IT WAS LIFTED UP INTO THE AIR AND I WAS SHOWED THAT THE REAR AXLE ON THE DRIVER SIDE HAD BEEN BROKEN. THERE WAS 2 MECHANICS THERE AND ONE SUGGESTED THAT I HAD BEEN IN A COLLISION OR HIT A BIG POTHOLE. THE OTHER SAID THAT IT COULDN'T HAVE BEEN A DRIVER ERROR BECAUSE OF THE WAY THE BREAK ON THE AXLE WAS BENT AS WELL AS THE LACK OF ANY SCRATCHES OR DAMAGE TO ANY OTHER AREA OF THE VAN. MY TIRES AND RIMS SHOW NO DAMAGE, AND THE UNDERCARRIAGE OF THE VAN ALSO SHOWS NO SIGN OF HITTING A POTHOLE, AS THERE ARE NO SCRATCHES ANYWHERE UNDER THE VAN. ONE OF THE MECHANICS SAID IT COULD HAVE BEEN SOMETHING WRONG WITH THE AXLE BECAUSE OF THE BENT WAY IT WAS BROKEN AND HE ALSO NOTICED THAT IT SHOWED SIGNS OF IT BEING ALREADY CRACKED BECAUSE THE METAL APPEARED TO BE OLD ON ONE SPOT AND FRESH ON ANOTHER. I HIGHLY DENY HITTING ANYTHING LIKE A POT HOLE OR HAVING BEEN IN A COLLISION THERE IS ABSOLUTELY NO DAMAGE TO ANY PART OF MY VEHICLE SAVE THE BROKEN AXLE. *DT*JB
Additional Notes:
I DRIVE A 2017 DODGE GRAND CARAVAN. LAST WEEK, AS I WAS DRIVING MY CHILDREN TO THEIR GRANDMOTHERS HOUSE, I NOTICED THE STEERING WHEEL SHAKING. I REGAINED CONTROL AND MADE IT TO MY MOMS HOUSE AND DROPPED OFF THE CHILDREN. AS I LEFT HER HOUSE AND MADE IT BACK TO THE ROAD, THE VAN BECAME HARD TO STEER. IT STARTED JERKING TO ONE SIDE AND WOBBLING. I CALLED THE DEALERSHIP WHERE I PURCHASED MY VAN AND WAS TOLD TO BRING IT IN IMMEDIATELY. THE DAY AFTER BRINGING THE VAN IN, I RETURNED TO DEALERSHIP AND THEY SHOWED ME WHAT WAS WRONG WITH THE VAN. IT WAS LIFTED UP INTO THE AIR AND I WAS SHOWED THAT THE REAR AXLE ON THE DRIVER SIDE HAD BEEN BROKEN. THERE WAS 2 MECHANICS THERE AND ONE SUGGESTED THAT I HAD BEEN IN A COLLISION OR HIT A BIG POTHOLE. THE OTHER SAID THAT IT COULDN'T HAVE BEEN A DRIVER ERROR BECAUSE OF THE WAY THE BREAK ON THE AXLE WAS BENT AS WELL AS THE LACK OF ANY SCRATCHES OR DAMAGE TO ANY OTHER AREA OF THE VAN. MY TIRES AND RIMS SHOW NO DAMAGE, AND THE UNDERCARRIAGE OF THE VAN ALSO SHOWS NO SIGN OF HITTING A POTHOLE, AS THERE ARE NO SCRATCHES ANYWHERE UNDER THE VAN. ONE OF THE MECHANICS SAID IT COULD HAVE BEEN SOMETHING WRONG WITH THE AXLE BECAUSE OF THE BENT WAY IT WAS BROKEN AND HE ALSO NOTICED THAT IT SHOWED SIGNS OF IT BEING ALREADY CRACKED BECAUSE THE METAL APPEARED TO BE OLD ON ONE SPOT AND FRESH ON ANOTHER. I HIGHLY DENY HITTING ANYTHING LIKE A POT HOLE OR HAVING BEEN IN A COLLISION THERE IS ABSOLUTELY NO DAMAGE TO ANY PART OF MY VEHICLE SAVE THE BROKEN AXLE. *DT*JB
Mfg Campaign: 11228565
Recall Date: Jun 30, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DRIVER SIDE PASSENGER DOOR IS STUCK IN THE LOCKED POSITION. IT CANNOT BE UNLOCKED MANUALLY, WITH THE KEY FOB, OR THE UNLOCK BUTTONS ON THE DOORS. THE DOOR WILL NOT OPEN. THIS IS A HORRIBLE SAFETY HAZARD!!!
Corrective Action:
DRIVER SIDE PASSENGER DOOR IS STUCK IN THE LOCKED POSITION. IT CANNOT BE UNLOCKED MANUALLY, WITH THE KEY FOB, OR THE UNLOCK BUTTONS ON THE DOORS. THE DOOR WILL NOT OPEN. THIS IS A HORRIBLE SAFETY HAZARD!!!
Additional Notes:
DRIVER SIDE PASSENGER DOOR IS STUCK IN THE LOCKED POSITION. IT CANNOT BE UNLOCKED MANUALLY, WITH THE KEY FOB, OR THE UNLOCK BUTTONS ON THE DOORS. THE DOOR WILL NOT OPEN. THIS IS A HORRIBLE SAFETY HAZARD!!!
Mfg Campaign: 11222800
Recall Date: Jun 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
VEHICLE PURCHASED USED 3/3/19, SUPPOSEDLY WITH NO PROBLEMS WITH BRAKE SYSTEM. TWO MONTHS LATER REAR BRAKES ARE GRINDING AWAY AT ROTORS, CALIPERS ARE GETTING STUCK, AND THERE WAS A FIRE ON DRIVER'S SIDE REAR BRAKES.
Corrective Action:
VEHICLE PURCHASED USED 3/3/19, SUPPOSEDLY WITH NO PROBLEMS WITH BRAKE SYSTEM. TWO MONTHS LATER REAR BRAKES ARE GRINDING AWAY AT ROTORS, CALIPERS ARE GETTING STUCK, AND THERE WAS A FIRE ON DRIVER'S SIDE REAR BRAKES.
Additional Notes:
VEHICLE PURCHASED USED 3/3/19, SUPPOSEDLY WITH NO PROBLEMS WITH BRAKE SYSTEM. TWO MONTHS LATER REAR BRAKES ARE GRINDING AWAY AT ROTORS, CALIPERS ARE GETTING STUCK, AND THERE WAS A FIRE ON DRIVER'S SIDE REAR BRAKES.
Mfg Campaign: 11222408
Recall Date: Jun 25, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ARE 2017 DODGE GRAND CANAVAN HAS SHUT OF WHEN WE ARE DRIVING ON MULTIPLE OCCASIONS. THE FIRST MAJOR ISSUE WE HAD WITH THE VAN, WAS WHEN MY WIFE PARK AT THE LOCAL RETAILER STORE AND REMOVED THE KEY AND IT DID NOT SHUT OFF. WE TOOK IT TO THE DEALERSHIP AND THEY COULDN'T FIND ANYTHING WRONG. IT HAS SHUT OF ON MY WIFE ON A BUSY INTERSECTION AND WHILE JUST DRIVING DOWN THE ROAD; IT SHUT OF ON ME WAITING IN LINE FOR A CAR WASH. WE HAVE TAKEN IT BACK TO THE DEALERSHIP AND THEY "CAN NOT FIND" ANYTHING WRONG WITH IT.
Corrective Action:
ARE 2017 DODGE GRAND CANAVAN HAS SHUT OF WHEN WE ARE DRIVING ON MULTIPLE OCCASIONS. THE FIRST MAJOR ISSUE WE HAD WITH THE VAN, WAS WHEN MY WIFE PARK AT THE LOCAL RETAILER STORE AND REMOVED THE KEY AND IT DID NOT SHUT OFF. WE TOOK IT TO THE DEALERSHIP AND THEY COULDN'T FIND ANYTHING WRONG. IT HAS SHUT OF ON MY WIFE ON A BUSY INTERSECTION AND WHILE JUST DRIVING DOWN THE ROAD; IT SHUT OF ON ME WAITING IN LINE FOR A CAR WASH. WE HAVE TAKEN IT BACK TO THE DEALERSHIP AND THEY "CAN NOT FIND" ANYTHING WRONG WITH IT.
Additional Notes:
ARE 2017 DODGE GRAND CANAVAN HAS SHUT OF WHEN WE ARE DRIVING ON MULTIPLE OCCASIONS. THE FIRST MAJOR ISSUE WE HAD WITH THE VAN, WAS WHEN MY WIFE PARK AT THE LOCAL RETAILER STORE AND REMOVED THE KEY AND IT DID NOT SHUT OFF. WE TOOK IT TO THE DEALERSHIP AND THEY COULDN'T FIND ANYTHING WRONG. IT HAS SHUT OF ON MY WIFE ON A BUSY INTERSECTION AND WHILE JUST DRIVING DOWN THE ROAD; IT SHUT OF ON ME WAITING IN LINE FOR A CAR WASH. WE HAVE TAKEN IT BACK TO THE DEALERSHIP AND THEY "CAN NOT FIND" ANYTHING WRONG WITH IT.
Mfg Campaign: 11222318
Recall Date: Jun 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ARE 2017 DODGE GRAND CANAVAN HAS SHUT OF WHEN WE ARE DRIVING ON MULTIPLE OCCASIONS. THE FIRST MAJOR ISSUE WE HAD WITH THE VAN, WAS WHEN MY WIFE PARK AT THE LOCAL RETAILER STORE AND REMOVED THE KEY AND IT DID NOT SHUT OFF. WE TOOK IT TO THE DEALERSHIP AND THEY COULDN'T FIND ANYTHING WRONG. IT HAS SHUT OF ON MY WIFE ON A BUSY INTERSECTION AND WHILE JUST DRIVING DOWN THE ROAD; IT SHUT OF ON ME WAITING IN LINE FOR A CAR WASH. WE HAVE TAKEN IT BACK TO THE DEALERSHIP AND THEY "CAN NOT FIND" ANYTHING WRONG WITH IT.
Corrective Action:
ARE 2017 DODGE GRAND CANAVAN HAS SHUT OF WHEN WE ARE DRIVING ON MULTIPLE OCCASIONS. THE FIRST MAJOR ISSUE WE HAD WITH THE VAN, WAS WHEN MY WIFE PARK AT THE LOCAL RETAILER STORE AND REMOVED THE KEY AND IT DID NOT SHUT OFF. WE TOOK IT TO THE DEALERSHIP AND THEY COULDN'T FIND ANYTHING WRONG. IT HAS SHUT OF ON MY WIFE ON A BUSY INTERSECTION AND WHILE JUST DRIVING DOWN THE ROAD; IT SHUT OF ON ME WAITING IN LINE FOR A CAR WASH. WE HAVE TAKEN IT BACK TO THE DEALERSHIP AND THEY "CAN NOT FIND" ANYTHING WRONG WITH IT.
Additional Notes:
ARE 2017 DODGE GRAND CANAVAN HAS SHUT OF WHEN WE ARE DRIVING ON MULTIPLE OCCASIONS. THE FIRST MAJOR ISSUE WE HAD WITH THE VAN, WAS WHEN MY WIFE PARK AT THE LOCAL RETAILER STORE AND REMOVED THE KEY AND IT DID NOT SHUT OFF. WE TOOK IT TO THE DEALERSHIP AND THEY COULDN'T FIND ANYTHING WRONG. IT HAS SHUT OF ON MY WIFE ON A BUSY INTERSECTION AND WHILE JUST DRIVING DOWN THE ROAD; IT SHUT OF ON ME WAITING IN LINE FOR A CAR WASH. WE HAVE TAKEN IT BACK TO THE DEALERSHIP AND THEY "CAN NOT FIND" ANYTHING WRONG WITH IT.
Mfg Campaign: 11222318
Recall Date: Jun 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I BOUGHT THE CAR MONTH AGO WITH 34900 MILES ON IT AND WITHIN THE MONTH MY AC STARTED BLOWING HOT AIR WHILE DRIVING, MY PASSENGER REAR DOOR WAS MAKING GRINDING NOISE ON OPENING/CLOSING/LOCKING AND THE WINDSHIRLD WIPER FLUID LINE CAME UNDONE WITHIN 3 WEEKS. AS I DIDN'T KNOW THAT THE WARRANTY ENDED AT 36000 MILES, I WAS TOLD 65,000, I WAITED TO TAKE THE CAR IN TO THE SHOP INTELL I GOT OUT OF WORK, ONE MONTH TO THE DAY FROM DATE OF PURCHASE, AND TOOK IT INTO THE DODGE DEALERSHIP. A CAR THEN HAD 36200 MILES AND I WAS NOT TOLD I NEEDED TO PAY JUST TO GET IT CHECKED OUT AT THE DODGE DEALERSHIP. IT TURNS OUT THAT THE LATCH TO THE DOOR WAS BROKEN AND THE REAR AC PUMP IS LEAKING AND THAT I NEED TO PAY $2000 TO FIX THESE ISSUES. THESE ISSUES WHERE THERE BEFORE I WENT OVER WARRANTY BUT THAT DOESN'T MATTER TO DODGE.
Corrective Action:
I BOUGHT THE CAR MONTH AGO WITH 34900 MILES ON IT AND WITHIN THE MONTH MY AC STARTED BLOWING HOT AIR WHILE DRIVING, MY PASSENGER REAR DOOR WAS MAKING GRINDING NOISE ON OPENING/CLOSING/LOCKING AND THE WINDSHIRLD WIPER FLUID LINE CAME UNDONE WITHIN 3 WEEKS. AS I DIDN'T KNOW THAT THE WARRANTY ENDED AT 36000 MILES, I WAS TOLD 65,000, I WAITED TO TAKE THE CAR IN TO THE SHOP INTELL I GOT OUT OF WORK, ONE MONTH TO THE DAY FROM DATE OF PURCHASE, AND TOOK IT INTO THE DODGE DEALERSHIP. A CAR THEN HAD 36200 MILES AND I WAS NOT TOLD I NEEDED TO PAY JUST TO GET IT CHECKED OUT AT THE DODGE DEALERSHIP. IT TURNS OUT THAT THE LATCH TO THE DOOR WAS BROKEN AND THE REAR AC PUMP IS LEAKING AND THAT I NEED TO PAY $2000 TO FIX THESE ISSUES. THESE ISSUES WHERE THERE BEFORE I WENT OVER WARRANTY BUT THAT DOESN'T MATTER TO DODGE.
Additional Notes:
I BOUGHT THE CAR MONTH AGO WITH 34900 MILES ON IT AND WITHIN THE MONTH MY AC STARTED BLOWING HOT AIR WHILE DRIVING, MY PASSENGER REAR DOOR WAS MAKING GRINDING NOISE ON OPENING/CLOSING/LOCKING AND THE WINDSHIRLD WIPER FLUID LINE CAME UNDONE WITHIN 3 WEEKS. AS I DIDN'T KNOW THAT THE WARRANTY ENDED AT 36000 MILES, I WAS TOLD 65,000, I WAITED TO TAKE THE CAR IN TO THE SHOP INTELL I GOT OUT OF WORK, ONE MONTH TO THE DAY FROM DATE OF PURCHASE, AND TOOK IT INTO THE DODGE DEALERSHIP. A CAR THEN HAD 36200 MILES AND I WAS NOT TOLD I NEEDED TO PAY JUST TO GET IT CHECKED OUT AT THE DODGE DEALERSHIP. IT TURNS OUT THAT THE LATCH TO THE DOOR WAS BROKEN AND THE REAR AC PUMP IS LEAKING AND THAT I NEED TO PAY $2000 TO FIX THESE ISSUES. THESE ISSUES WHERE THERE BEFORE I WENT OVER WARRANTY BUT THAT DOESN'T MATTER TO DODGE.
Mfg Campaign: 11221078
Recall Date: Jun 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
VEHICLE CHECK ENGINE LIGHT CAME ON. TOOK VEHICLE TO LICENSED GARAGE FOR ANALYSIS. THE CODE 2 INDICATED A REPLACEMENT OF THE COIL AND SPARKPLUGS NEED TO BE DONE. AFTER MECHANIC CHANGED ITEMS, THE CHECK ENGINE LIGHT CAME ON AGAIN. TOOK VEHICLE BACK TO MECHANIC AND AFTER RESEARCH AND SPENDING $604.71 IN REPAIR CHARGES, MY MECHANIC, AFTER CONFERRING WITH DEALERSHIP PERSONNEL WAS ADVISED THERE WAS A PROBLEM WITH THE #2 CYLINDER. TOOK VEHICLE TO ORCHARD DEALERSHIP AND AFTER ADDITIONAL EXPENSE FOUND THAT THEY DID WARRANTY WORK ON THE CYLINDER. MY MECHANIC ADVISED THAT THE INITIAL REPAIRS WERE UNNECESSARY AS THE PLUGS AND COIL WERE FINE. I CONTACTED CHRYSLER FOR REIMBURSEMENT. THEY DENIED SAME STATING THAT I DID NOT HAVE THE VEHICLE SERVICED AT A DEALERSHIP INITIALLY. PRIOR TO THE REPAIR THE VEHICLE WOULD HESITATE AND BALK WHEN DRIVING. THIS IS MY DAUGHTERS VEHICLE [XXX] ALONG WITH OUR 2 GRANDCHILDREN. CHRYSLER DID NOT ADMIT TO A VEHICLE PROBLEM WITH THIS ENGINE UNTIL MY MECHANIC WENT TO THE DEALERSHIP. WARRANTY REPAIRS WERE THEN MADE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
VEHICLE CHECK ENGINE LIGHT CAME ON. TOOK VEHICLE TO LICENSED GARAGE FOR ANALYSIS. THE CODE 2 INDICATED A REPLACEMENT OF THE COIL AND SPARKPLUGS NEED TO BE DONE. AFTER MECHANIC CHANGED ITEMS, THE CHECK ENGINE LIGHT CAME ON AGAIN. TOOK VEHICLE BACK TO MECHANIC AND AFTER RESEARCH AND SPENDING $604.71 IN REPAIR CHARGES, MY MECHANIC, AFTER CONFERRING WITH DEALERSHIP PERSONNEL WAS ADVISED THERE WAS A PROBLEM WITH THE #2 CYLINDER. TOOK VEHICLE TO ORCHARD DEALERSHIP AND AFTER ADDITIONAL EXPENSE FOUND THAT THEY DID WARRANTY WORK ON THE CYLINDER. MY MECHANIC ADVISED THAT THE INITIAL REPAIRS WERE UNNECESSARY AS THE PLUGS AND COIL WERE FINE. I CONTACTED CHRYSLER FOR REIMBURSEMENT. THEY DENIED SAME STATING THAT I DID NOT HAVE THE VEHICLE SERVICED AT A DEALERSHIP INITIALLY. PRIOR TO THE REPAIR THE VEHICLE WOULD HESITATE AND BALK WHEN DRIVING. THIS IS MY DAUGHTERS VEHICLE [XXX] ALONG WITH OUR 2 GRANDCHILDREN. CHRYSLER DID NOT ADMIT TO A VEHICLE PROBLEM WITH THIS ENGINE UNTIL MY MECHANIC WENT TO THE DEALERSHIP. WARRANTY REPAIRS WERE THEN MADE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
VEHICLE CHECK ENGINE LIGHT CAME ON. TOOK VEHICLE TO LICENSED GARAGE FOR ANALYSIS. THE CODE 2 INDICATED A REPLACEMENT OF THE COIL AND SPARKPLUGS NEED TO BE DONE. AFTER MECHANIC CHANGED ITEMS, THE CHECK ENGINE LIGHT CAME ON AGAIN. TOOK VEHICLE BACK TO MECHANIC AND AFTER RESEARCH AND SPENDING $604.71 IN REPAIR CHARGES, MY MECHANIC, AFTER CONFERRING WITH DEALERSHIP PERSONNEL WAS ADVISED THERE WAS A PROBLEM WITH THE #2 CYLINDER. TOOK VEHICLE TO ORCHARD DEALERSHIP AND AFTER ADDITIONAL EXPENSE FOUND THAT THEY DID WARRANTY WORK ON THE CYLINDER. MY MECHANIC ADVISED THAT THE INITIAL REPAIRS WERE UNNECESSARY AS THE PLUGS AND COIL WERE FINE. I CONTACTED CHRYSLER FOR REIMBURSEMENT. THEY DENIED SAME STATING THAT I DID NOT HAVE THE VEHICLE SERVICED AT A DEALERSHIP INITIALLY. PRIOR TO THE REPAIR THE VEHICLE WOULD HESITATE AND BALK WHEN DRIVING. THIS IS MY DAUGHTERS VEHICLE [XXX] ALONG WITH OUR 2 GRANDCHILDREN. CHRYSLER DID NOT ADMIT TO A VEHICLE PROBLEM WITH THIS ENGINE UNTIL MY MECHANIC WENT TO THE DEALERSHIP. WARRANTY REPAIRS WERE THEN MADE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11203905
Recall Date: Apr 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
PASSENGER SIDE SLIDING DOOR STOPPED LOCKING AND UNLOCKING CAUSING A SAFETY HAZARD FOR CHILDREN AND PASSENGERS IN THE BACK SEAT.
Corrective Action:
PASSENGER SIDE SLIDING DOOR STOPPED LOCKING AND UNLOCKING CAUSING A SAFETY HAZARD FOR CHILDREN AND PASSENGERS IN THE BACK SEAT.
Additional Notes:
PASSENGER SIDE SLIDING DOOR STOPPED LOCKING AND UNLOCKING CAUSING A SAFETY HAZARD FOR CHILDREN AND PASSENGERS IN THE BACK SEAT.
Mfg Campaign: 11203137
Recall Date: Apr 23, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DRIVER SIDE REAR PASSENGER SLIDING DOOR WILL NOT OPEN. IT SEEMS TO BE LOCKED AND WON'T UNLOCK ELECTRICALLY OR MANUALLY. VEHICLE IS STATIONARY.
Corrective Action:
DRIVER SIDE REAR PASSENGER SLIDING DOOR WILL NOT OPEN. IT SEEMS TO BE LOCKED AND WON'T UNLOCK ELECTRICALLY OR MANUALLY. VEHICLE IS STATIONARY.
Additional Notes:
DRIVER SIDE REAR PASSENGER SLIDING DOOR WILL NOT OPEN. IT SEEMS TO BE LOCKED AND WON'T UNLOCK ELECTRICALLY OR MANUALLY. VEHICLE IS STATIONARY.
Mfg Campaign: 11202904
Recall Date: Apr 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
SES FOR P0306 MISFIRE CYLINDER 6 DURABLE TO PREMATURE HEAD WARPING. DODGE STATES A KNOWN PROBLEM. THIS COULD CAUSE POWER LOSS DURING ACCELERATION.
Corrective Action:
SES FOR P0306 MISFIRE CYLINDER 6 DURABLE TO PREMATURE HEAD WARPING. DODGE STATES A KNOWN PROBLEM. THIS COULD CAUSE POWER LOSS DURING ACCELERATION.
Additional Notes:
SES FOR P0306 MISFIRE CYLINDER 6 DURABLE TO PREMATURE HEAD WARPING. DODGE STATES A KNOWN PROBLEM. THIS COULD CAUSE POWER LOSS DURING ACCELERATION.
Mfg Campaign: 11202720
Recall Date: Apr 21, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I BOUGHT 2017 DODGE GRAND CARAVAN. NOW, THE CAR HAS 34,940 MILES. WHEN I PUS THE BRAKE WHEN THE CAR SPEED ABOVE 40 MILES/HOUR, THE CAR VIBRATES. I THINK THE ROTOR IS WARPED. IT IS DANGEROUS ON THE HIGHWAY BECAUSE THIS PROBLEM. TALKED TO DODGE DEALERSHIP AND CALLED DODGE CUSTOMER CARE. THEY BOTH TOLD ME IT IS NOT COVERED BY THE 36MONTH/36,000MILE WARRANTY. SEARCHED ON THE INTERNET, A LOT OF OWNER COMPLAINED THE BRAKE PROBLEM ABOUT DODGE GRAND CARAVAN. EXPERIENCED MECHANICS INDICATED THIS IS A DESIGN ISSUE. DODGE DOESN'T HAVE A GOOD ENOUGH BRAKE FOR THIS CAR. THIS PROBLEM EXISTS FOR MANY YEARS AND DODGE STILL UNWILLING TO REDESIGN OR COVER THIS DESIGN FLAW. DODGE SHOULD PROVIDE SPECIAL WARRANTY TO COVER THIS DESIGN FLAW AND IT IS A GREAT SAFETY ISSUE NHTSA TAKE THE LEADERSHIP TO ASK DODGE FIX THIS COMMON PROBLEM RELATED TO THEIR DESIGN.
Corrective Action:
I BOUGHT 2017 DODGE GRAND CARAVAN. NOW, THE CAR HAS 34,940 MILES. WHEN I PUS THE BRAKE WHEN THE CAR SPEED ABOVE 40 MILES/HOUR, THE CAR VIBRATES. I THINK THE ROTOR IS WARPED. IT IS DANGEROUS ON THE HIGHWAY BECAUSE THIS PROBLEM. TALKED TO DODGE DEALERSHIP AND CALLED DODGE CUSTOMER CARE. THEY BOTH TOLD ME IT IS NOT COVERED BY THE 36MONTH/36,000MILE WARRANTY. SEARCHED ON THE INTERNET, A LOT OF OWNER COMPLAINED THE BRAKE PROBLEM ABOUT DODGE GRAND CARAVAN. EXPERIENCED MECHANICS INDICATED THIS IS A DESIGN ISSUE. DODGE DOESN'T HAVE A GOOD ENOUGH BRAKE FOR THIS CAR. THIS PROBLEM EXISTS FOR MANY YEARS AND DODGE STILL UNWILLING TO REDESIGN OR COVER THIS DESIGN FLAW. DODGE SHOULD PROVIDE SPECIAL WARRANTY TO COVER THIS DESIGN FLAW AND IT IS A GREAT SAFETY ISSUE NHTSA TAKE THE LEADERSHIP TO ASK DODGE FIX THIS COMMON PROBLEM RELATED TO THEIR DESIGN.
Additional Notes:
I BOUGHT 2017 DODGE GRAND CARAVAN. NOW, THE CAR HAS 34,940 MILES. WHEN I PUS THE BRAKE WHEN THE CAR SPEED ABOVE 40 MILES/HOUR, THE CAR VIBRATES. I THINK THE ROTOR IS WARPED. IT IS DANGEROUS ON THE HIGHWAY BECAUSE THIS PROBLEM. TALKED TO DODGE DEALERSHIP AND CALLED DODGE CUSTOMER CARE. THEY BOTH TOLD ME IT IS NOT COVERED BY THE 36MONTH/36,000MILE WARRANTY. SEARCHED ON THE INTERNET, A LOT OF OWNER COMPLAINED THE BRAKE PROBLEM ABOUT DODGE GRAND CARAVAN. EXPERIENCED MECHANICS INDICATED THIS IS A DESIGN ISSUE. DODGE DOESN'T HAVE A GOOD ENOUGH BRAKE FOR THIS CAR. THIS PROBLEM EXISTS FOR MANY YEARS AND DODGE STILL UNWILLING TO REDESIGN OR COVER THIS DESIGN FLAW. DODGE SHOULD PROVIDE SPECIAL WARRANTY TO COVER THIS DESIGN FLAW AND IT IS A GREAT SAFETY ISSUE NHTSA TAKE THE LEADERSHIP TO ASK DODGE FIX THIS COMMON PROBLEM RELATED TO THEIR DESIGN.
Mfg Campaign: 11202639
Recall Date: Apr 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 DODGE GRAND CARAVAN. WHILE THE VEHICLE WAS PARKED AND UNOCCUPIED, IT ROLLED DOWN A HILL AND CRASHED INTO A HOME AND TREE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO FERRARIO CHRYSLER DODGE JEEP (LOCATED AT 2463 CORNING RD, ELMIRA, NY 14903, (607) 733-9108), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS UNKNOWN. *BF ..*JB *DT*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 DODGE GRAND CARAVAN. WHILE THE VEHICLE WAS PARKED AND UNOCCUPIED, IT ROLLED DOWN A HILL AND CRASHED INTO A HOME AND TREE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO FERRARIO CHRYSLER DODGE JEEP (LOCATED AT 2463 CORNING RD, ELMIRA, NY 14903, (607) 733-9108), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS UNKNOWN. *BF ..*JB *DT*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 DODGE GRAND CARAVAN. WHILE THE VEHICLE WAS PARKED AND UNOCCUPIED, IT ROLLED DOWN A HILL AND CRASHED INTO A HOME AND TREE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO FERRARIO CHRYSLER DODGE JEEP (LOCATED AT 2463 CORNING RD, ELMIRA, NY 14903, (607) 733-9108), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS UNKNOWN. *BF ..*JB *DT*JB
Mfg Campaign: 11195501
Recall Date: Apr 10, 2019
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
THIS HAS OCCURRED NOW AT LEAST 12 TIMES IN THE LAST YEAR. THE MIDDLE ROW SEATS. AFTER FASTENING THE SEAT BELTS, THEY UNBUCKLE. I HAD CAR SEATS WITH CHILDREN BUCKLED AND ALL A SUDDEN THEY TELL ME IT CAME UNBUCKLED WHILE DRIVING AND I HAVE TO STOP AND LOCK IT AGAIN. IN FACT ONE TIME IT WOULDNT LOCK AGAIN AND HAD TO PUT THEM IN THE BACK ROW. I TESTED IT MYSELF AND BUCKLED THEM AND PULLED SLIGHTLY ON THEM AND THEY CAME UNBUCKLED WITHOUT PRESSING THE UNBUCKLE BUTTON.THIS IS A SERIOUSLY DANGEROUS PROBLEM IN AN ACCIDENT WITH CHILDREN IN CAR SEATS THAT THE BELTS COME UNDONE. IT JUST HAPPENED YESTERDAY AGAIN.
Corrective Action:
THIS HAS OCCURRED NOW AT LEAST 12 TIMES IN THE LAST YEAR. THE MIDDLE ROW SEATS. AFTER FASTENING THE SEAT BELTS, THEY UNBUCKLE. I HAD CAR SEATS WITH CHILDREN BUCKLED AND ALL A SUDDEN THEY TELL ME IT CAME UNBUCKLED WHILE DRIVING AND I HAVE TO STOP AND LOCK IT AGAIN. IN FACT ONE TIME IT WOULDNT LOCK AGAIN AND HAD TO PUT THEM IN THE BACK ROW. I TESTED IT MYSELF AND BUCKLED THEM AND PULLED SLIGHTLY ON THEM AND THEY CAME UNBUCKLED WITHOUT PRESSING THE UNBUCKLE BUTTON.THIS IS A SERIOUSLY DANGEROUS PROBLEM IN AN ACCIDENT WITH CHILDREN IN CAR SEATS THAT THE BELTS COME UNDONE. IT JUST HAPPENED YESTERDAY AGAIN.
Additional Notes:
THIS HAS OCCURRED NOW AT LEAST 12 TIMES IN THE LAST YEAR. THE MIDDLE ROW SEATS. AFTER FASTENING THE SEAT BELTS, THEY UNBUCKLE. I HAD CAR SEATS WITH CHILDREN BUCKLED AND ALL A SUDDEN THEY TELL ME IT CAME UNBUCKLED WHILE DRIVING AND I HAVE TO STOP AND LOCK IT AGAIN. IN FACT ONE TIME IT WOULDNT LOCK AGAIN AND HAD TO PUT THEM IN THE BACK ROW. I TESTED IT MYSELF AND BUCKLED THEM AND PULLED SLIGHTLY ON THEM AND THEY CAME UNBUCKLED WITHOUT PRESSING THE UNBUCKLE BUTTON.THIS IS A SERIOUSLY DANGEROUS PROBLEM IN AN ACCIDENT WITH CHILDREN IN CAR SEATS THAT THE BELTS COME UNDONE. IT JUST HAPPENED YESTERDAY AGAIN.
Mfg Campaign: 11194868
Recall Date: Apr 9, 2019
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
WHILE COMING TO A STOP THE VEHICLE WILL SHUT DOWN. THERE IS A DING LIKE THE A SEATBELT ISN'T BUCKLED, THE LIGHTS FLASH AND THE VEHICLE JUST SHUTS DOWN LIKE SOMEONE TURNED THE KEY OFF. THIS HAS HAPPENED BOTH WHEN THE VEHICLE IS COLD AND WARM IT STARTS BACK UP BUT WHEN IT DOES THE TIME ON THE RADIO IS HAS TO RESET IT SELF AND THE ATC UNIT IS ALL OFF AND HAS TO BE MANUALLY RESET AS OF NOW IT'S ONLY HAPPENED WHILE I WAS APPLYING THE BRAKES SCARED THIS COULD HAPPEN ON THE HIGHWAY. I'VE ONLY HAD THE VEHICLE 2 WEEKS BOUGHT IS USED WITH 48000 MILES ON IT.
Corrective Action:
WHILE COMING TO A STOP THE VEHICLE WILL SHUT DOWN. THERE IS A DING LIKE THE A SEATBELT ISN'T BUCKLED, THE LIGHTS FLASH AND THE VEHICLE JUST SHUTS DOWN LIKE SOMEONE TURNED THE KEY OFF. THIS HAS HAPPENED BOTH WHEN THE VEHICLE IS COLD AND WARM IT STARTS BACK UP BUT WHEN IT DOES THE TIME ON THE RADIO IS HAS TO RESET IT SELF AND THE ATC UNIT IS ALL OFF AND HAS TO BE MANUALLY RESET AS OF NOW IT'S ONLY HAPPENED WHILE I WAS APPLYING THE BRAKES SCARED THIS COULD HAPPEN ON THE HIGHWAY. I'VE ONLY HAD THE VEHICLE 2 WEEKS BOUGHT IS USED WITH 48000 MILES ON IT.
Additional Notes:
WHILE COMING TO A STOP THE VEHICLE WILL SHUT DOWN. THERE IS A DING LIKE THE A SEATBELT ISN'T BUCKLED, THE LIGHTS FLASH AND THE VEHICLE JUST SHUTS DOWN LIKE SOMEONE TURNED THE KEY OFF. THIS HAS HAPPENED BOTH WHEN THE VEHICLE IS COLD AND WARM IT STARTS BACK UP BUT WHEN IT DOES THE TIME ON THE RADIO IS HAS TO RESET IT SELF AND THE ATC UNIT IS ALL OFF AND HAS TO BE MANUALLY RESET AS OF NOW IT'S ONLY HAPPENED WHILE I WAS APPLYING THE BRAKES SCARED THIS COULD HAPPEN ON THE HIGHWAY. I'VE ONLY HAD THE VEHICLE 2 WEEKS BOUGHT IS USED WITH 48000 MILES ON IT.
Mfg Campaign: 11181192
Recall Date: Feb 19, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE COMING TO A STOP THE VEHICLE WILL SHUT DOWN. THERE IS A DING LIKE THE A SEATBELT ISN'T BUCKLED, THE LIGHTS FLASH AND THE VEHICLE JUST SHUTS DOWN LIKE SOMEONE TURNED THE KEY OFF. THIS HAS HAPPENED BOTH WHEN THE VEHICLE IS COLD AND WARM IT STARTS BACK UP BUT WHEN IT DOES THE TIME ON THE RADIO IS HAS TO RESET IT SELF AND THE ATC UNIT IS ALL OFF AND HAS TO BE MANUALLY RESET AS OF NOW IT'S ONLY HAPPENED WHILE I WAS APPLYING THE BRAKES SCARED THIS COULD HAPPEN ON THE HIGHWAY. I'VE ONLY HAD THE VEHICLE 2 WEEKS BOUGHT IS USED WITH 48000 MILES ON IT.
Corrective Action:
WHILE COMING TO A STOP THE VEHICLE WILL SHUT DOWN. THERE IS A DING LIKE THE A SEATBELT ISN'T BUCKLED, THE LIGHTS FLASH AND THE VEHICLE JUST SHUTS DOWN LIKE SOMEONE TURNED THE KEY OFF. THIS HAS HAPPENED BOTH WHEN THE VEHICLE IS COLD AND WARM IT STARTS BACK UP BUT WHEN IT DOES THE TIME ON THE RADIO IS HAS TO RESET IT SELF AND THE ATC UNIT IS ALL OFF AND HAS TO BE MANUALLY RESET AS OF NOW IT'S ONLY HAPPENED WHILE I WAS APPLYING THE BRAKES SCARED THIS COULD HAPPEN ON THE HIGHWAY. I'VE ONLY HAD THE VEHICLE 2 WEEKS BOUGHT IS USED WITH 48000 MILES ON IT.
Additional Notes:
WHILE COMING TO A STOP THE VEHICLE WILL SHUT DOWN. THERE IS A DING LIKE THE A SEATBELT ISN'T BUCKLED, THE LIGHTS FLASH AND THE VEHICLE JUST SHUTS DOWN LIKE SOMEONE TURNED THE KEY OFF. THIS HAS HAPPENED BOTH WHEN THE VEHICLE IS COLD AND WARM IT STARTS BACK UP BUT WHEN IT DOES THE TIME ON THE RADIO IS HAS TO RESET IT SELF AND THE ATC UNIT IS ALL OFF AND HAS TO BE MANUALLY RESET AS OF NOW IT'S ONLY HAPPENED WHILE I WAS APPLYING THE BRAKES SCARED THIS COULD HAPPEN ON THE HIGHWAY. I'VE ONLY HAD THE VEHICLE 2 WEEKS BOUGHT IS USED WITH 48000 MILES ON IT.
Mfg Campaign: 11181192
Recall Date: Feb 19, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE COMING TO A STOP THE VEHICLE WILL SHUT DOWN. THERE IS A DING LIKE THE A SEATBELT ISN'T BUCKLED, THE LIGHTS FLASH AND THE VEHICLE JUST SHUTS DOWN LIKE SOMEONE TURNED THE KEY OFF. THIS HAS HAPPENED BOTH WHEN THE VEHICLE IS COLD AND WARM IT STARTS BACK UP BUT WHEN IT DOES THE TIME ON THE RADIO IS HAS TO RESET IT SELF AND THE ATC UNIT IS ALL OFF AND HAS TO BE MANUALLY RESET AS OF NOW IT'S ONLY HAPPENED WHILE I WAS APPLYING THE BRAKES SCARED THIS COULD HAPPEN ON THE HIGHWAY. I'VE ONLY HAD THE VEHICLE 2 WEEKS BOUGHT IS USED WITH 48000 MILES ON IT.
Corrective Action:
WHILE COMING TO A STOP THE VEHICLE WILL SHUT DOWN. THERE IS A DING LIKE THE A SEATBELT ISN'T BUCKLED, THE LIGHTS FLASH AND THE VEHICLE JUST SHUTS DOWN LIKE SOMEONE TURNED THE KEY OFF. THIS HAS HAPPENED BOTH WHEN THE VEHICLE IS COLD AND WARM IT STARTS BACK UP BUT WHEN IT DOES THE TIME ON THE RADIO IS HAS TO RESET IT SELF AND THE ATC UNIT IS ALL OFF AND HAS TO BE MANUALLY RESET AS OF NOW IT'S ONLY HAPPENED WHILE I WAS APPLYING THE BRAKES SCARED THIS COULD HAPPEN ON THE HIGHWAY. I'VE ONLY HAD THE VEHICLE 2 WEEKS BOUGHT IS USED WITH 48000 MILES ON IT.
Additional Notes:
WHILE COMING TO A STOP THE VEHICLE WILL SHUT DOWN. THERE IS A DING LIKE THE A SEATBELT ISN'T BUCKLED, THE LIGHTS FLASH AND THE VEHICLE JUST SHUTS DOWN LIKE SOMEONE TURNED THE KEY OFF. THIS HAS HAPPENED BOTH WHEN THE VEHICLE IS COLD AND WARM IT STARTS BACK UP BUT WHEN IT DOES THE TIME ON THE RADIO IS HAS TO RESET IT SELF AND THE ATC UNIT IS ALL OFF AND HAS TO BE MANUALLY RESET AS OF NOW IT'S ONLY HAPPENED WHILE I WAS APPLYING THE BRAKES SCARED THIS COULD HAPPEN ON THE HIGHWAY. I'VE ONLY HAD THE VEHICLE 2 WEEKS BOUGHT IS USED WITH 48000 MILES ON IT.
Mfg Campaign: 11181192
Recall Date: Feb 19, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON 01/28/2019,, AFTER I OPENED THE HOOD TO EXAM THE POWER/TRAIN AND OTHER COMPONENTS UNDER THE HOOD. I IMMEDIATELY NOTICED THREE WIRES AND A YELLOW FUSE ATTACHED TO MY BATTERY/ I IMMEDIATELY ASKED "TIMMY" WHAT THESE WERE AND WHY IS THE ENGINE SO LOUD? HE STATED THAT HE DID NOT KNOW. I ASKED, "MAY I SPEAK TO THE TECH THAT INSTALLED MY TRANSMISSION?" HE REPLIED, "I'M REALLY BUSY.." HE WALKED AWAY WHILE I WAS ASKING HIM QUESTIONS, WITHOUT ANY EXPLANATION OR REPAIRS. THE DODGE DEALER INSTALLED AFTERMARKET WIRING AND A FUSE ON MY VEHICLE WITHOUT MY PERMISSION AND REFUSED TO TELL ME WHAT IT CONTROLS AND WHY IT IS NEEDED. "TIMMY" ALSO STATED TO ME THE LOUD RUMBLING NOISES WERE NORMAL. I INFORMED HIM, THAT IS NOT HOW MY CAR SOUNDED PRIOR TO THE TRANSMISSION FAILING.
Corrective Action:
ON 01/28/2019,, AFTER I OPENED THE HOOD TO EXAM THE POWER/TRAIN AND OTHER COMPONENTS UNDER THE HOOD. I IMMEDIATELY NOTICED THREE WIRES AND A YELLOW FUSE ATTACHED TO MY BATTERY/ I IMMEDIATELY ASKED "TIMMY" WHAT THESE WERE AND WHY IS THE ENGINE SO LOUD? HE STATED THAT HE DID NOT KNOW. I ASKED, "MAY I SPEAK TO THE TECH THAT INSTALLED MY TRANSMISSION?" HE REPLIED, "I'M REALLY BUSY.." HE WALKED AWAY WHILE I WAS ASKING HIM QUESTIONS, WITHOUT ANY EXPLANATION OR REPAIRS. THE DODGE DEALER INSTALLED AFTERMARKET WIRING AND A FUSE ON MY VEHICLE WITHOUT MY PERMISSION AND REFUSED TO TELL ME WHAT IT CONTROLS AND WHY IT IS NEEDED. "TIMMY" ALSO STATED TO ME THE LOUD RUMBLING NOISES WERE NORMAL. I INFORMED HIM, THAT IS NOT HOW MY CAR SOUNDED PRIOR TO THE TRANSMISSION FAILING.
Additional Notes:
ON 01/28/2019,, AFTER I OPENED THE HOOD TO EXAM THE POWER/TRAIN AND OTHER COMPONENTS UNDER THE HOOD. I IMMEDIATELY NOTICED THREE WIRES AND A YELLOW FUSE ATTACHED TO MY BATTERY/ I IMMEDIATELY ASKED "TIMMY" WHAT THESE WERE AND WHY IS THE ENGINE SO LOUD? HE STATED THAT HE DID NOT KNOW. I ASKED, "MAY I SPEAK TO THE TECH THAT INSTALLED MY TRANSMISSION?" HE REPLIED, "I'M REALLY BUSY.." HE WALKED AWAY WHILE I WAS ASKING HIM QUESTIONS, WITHOUT ANY EXPLANATION OR REPAIRS. THE DODGE DEALER INSTALLED AFTERMARKET WIRING AND A FUSE ON MY VEHICLE WITHOUT MY PERMISSION AND REFUSED TO TELL ME WHAT IT CONTROLS AND WHY IT IS NEEDED. "TIMMY" ALSO STATED TO ME THE LOUD RUMBLING NOISES WERE NORMAL. I INFORMED HIM, THAT IS NOT HOW MY CAR SOUNDED PRIOR TO THE TRANSMISSION FAILING.
Mfg Campaign: 11173120
Recall Date: Jan 30, 2019
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