Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 15, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Consumer Complaints
499 ComplaintsChrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? The passenger sliding power door lock will not release electronically or manually. It can be available for inspection. How was your safety or the safety of others put at risk? This leaves the passenger on that side trapped in the vehicle. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, by an independent service center. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning of the problem. Failed to function 12/27/2022
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? The passenger sliding power door lock will not release electronically or manually. It can be available for inspection. How was your safety or the safety of others put at risk? This leaves the passenger on that side trapped in the vehicle. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, by an independent service center. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning of the problem. Failed to function 12/27/2022
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? The passenger sliding power door lock will not release electronically or manually. It can be available for inspection. How was your safety or the safety of others put at risk? This leaves the passenger on that side trapped in the vehicle. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, by an independent service center. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning of the problem. Failed to function 12/27/2022
Mfg Campaign: 11499729
Recall Date: Jan 2, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I have 2017 Dodge Caravan, I loves this van I recently went to the shop to do routine repairs. Also get the engine light checked, the mechanic stated I need a tune up. A few days later after getting the tune up check engine light came back on, and van begin to ride rough and shake. The van was struggling to keep up with city speed limit and engine light came back on so I took the van back to the shop they checked engine light and it read cylinder 2 is back firing and get a tune up. That did't seemed right so the mechanic checked previous work, there was no problems with the parts they used for the tune up, the mechanic looked a little further to find out why the engine light still on. The mechanic said I need a cylinder, they told me to go to the dealer because they don't have that special tools to fix the cylinder. I said how much to replace the cylinder the mechanic said about 2,000 dollars or depending on the damages to the engine because of bad cylinder. They also said there were some coolant and other substance leaking onto the coil, wires causing damage to the engine, also in a short time the spark plugs and coils will be effected again. The mechanic said this can be very expensive to repair and I can't use my remote starter while the engine light is on this is so inconvenience. I am so upset I worked hard at keeping up repairs, keeping van nice and clean inside and out, I was just to the point of paying off my car loan off finally owning the van. Now this situation forcing me to make a decision keep my investment or trade it off, get back into debt and having a large car note, I don't want that I am so heart broken over this situation and not having the money to fix the van it's just to much. I was blind sided never, I would never thought this would happen to me and my family of six. OMG!
Corrective Action:
I have 2017 Dodge Caravan, I loves this van I recently went to the shop to do routine repairs. Also get the engine light checked, the mechanic stated I need a tune up. A few days later after getting the tune up check engine light came back on, and van begin to ride rough and shake. The van was struggling to keep up with city speed limit and engine light came back on so I took the van back to the shop they checked engine light and it read cylinder 2 is back firing and get a tune up. That did't seemed right so the mechanic checked previous work, there was no problems with the parts they used for the tune up, the mechanic looked a little further to find out why the engine light still on. The mechanic said I need a cylinder, they told me to go to the dealer because they don't have that special tools to fix the cylinder. I said how much to replace the cylinder the mechanic said about 2,000 dollars or depending on the damages to the engine because of bad cylinder. They also said there were some coolant and other substance leaking onto the coil, wires causing damage to the engine, also in a short time the spark plugs and coils will be effected again. The mechanic said this can be very expensive to repair and I can't use my remote starter while the engine light is on this is so inconvenience. I am so upset I worked hard at keeping up repairs, keeping van nice and clean inside and out, I was just to the point of paying off my car loan off finally owning the van. Now this situation forcing me to make a decision keep my investment or trade it off, get back into debt and having a large car note, I don't want that I am so heart broken over this situation and not having the money to fix the van it's just to much. I was blind sided never, I would never thought this would happen to me and my family of six. OMG!
Additional Notes:
I have 2017 Dodge Caravan, I loves this van I recently went to the shop to do routine repairs. Also get the engine light checked, the mechanic stated I need a tune up. A few days later after getting the tune up check engine light came back on, and van begin to ride rough and shake. The van was struggling to keep up with city speed limit and engine light came back on so I took the van back to the shop they checked engine light and it read cylinder 2 is back firing and get a tune up. That did't seemed right so the mechanic checked previous work, there was no problems with the parts they used for the tune up, the mechanic looked a little further to find out why the engine light still on. The mechanic said I need a cylinder, they told me to go to the dealer because they don't have that special tools to fix the cylinder. I said how much to replace the cylinder the mechanic said about 2,000 dollars or depending on the damages to the engine because of bad cylinder. They also said there were some coolant and other substance leaking onto the coil, wires causing damage to the engine, also in a short time the spark plugs and coils will be effected again. The mechanic said this can be very expensive to repair and I can't use my remote starter while the engine light is on this is so inconvenience. I am so upset I worked hard at keeping up repairs, keeping van nice and clean inside and out, I was just to the point of paying off my car loan off finally owning the van. Now this situation forcing me to make a decision keep my investment or trade it off, get back into debt and having a large car note, I don't want that I am so heart broken over this situation and not having the money to fix the van it's just to much. I was blind sided never, I would never thought this would happen to me and my family of six. OMG!
Mfg Campaign: 11499292
Recall Date: Dec 28, 2022
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I have 2017 Dodge Caravan, I loves this van I recently went to the shop to do routine repairs. Also get the engine light checked, the mechanic stated I need a tune up. A few days later after getting the tune up check engine light came back on, and van begin to ride rough and shake. The van was struggling to keep up with city speed limit and engine light came back on so I took the van back to the shop they checked engine light and it read cylinder 2 is back firing and get a tune up. That did't seemed right so the mechanic checked previous work, there was no problems with the parts they used for the tune up, the mechanic looked a little further to find out why the engine light still on. The mechanic said I need a cylinder, they told me to go to the dealer because they don't have that special tools to fix the cylinder. I said how much to replace the cylinder the mechanic said about 2,000 dollars or depending on the damages to the engine because of bad cylinder. They also said there were some coolant and other substance leaking onto the coil, wires causing damage to the engine, also in a short time the spark plugs and coils will be effected again. The mechanic said this can be very expensive to repair and I can't use my remote starter while the engine light is on this is so inconvenience. I am so upset I worked hard at keeping up repairs, keeping van nice and clean inside and out, I was just to the point of paying off my car loan off finally owning the van. Now this situation forcing me to make a decision keep my investment or trade it off, get back into debt and having a large car note, I don't want that I am so heart broken over this situation and not having the money to fix the van it's just to much. I was blind sided never, I would never thought this would happen to me and my family of six. OMG!
Corrective Action:
I have 2017 Dodge Caravan, I loves this van I recently went to the shop to do routine repairs. Also get the engine light checked, the mechanic stated I need a tune up. A few days later after getting the tune up check engine light came back on, and van begin to ride rough and shake. The van was struggling to keep up with city speed limit and engine light came back on so I took the van back to the shop they checked engine light and it read cylinder 2 is back firing and get a tune up. That did't seemed right so the mechanic checked previous work, there was no problems with the parts they used for the tune up, the mechanic looked a little further to find out why the engine light still on. The mechanic said I need a cylinder, they told me to go to the dealer because they don't have that special tools to fix the cylinder. I said how much to replace the cylinder the mechanic said about 2,000 dollars or depending on the damages to the engine because of bad cylinder. They also said there were some coolant and other substance leaking onto the coil, wires causing damage to the engine, also in a short time the spark plugs and coils will be effected again. The mechanic said this can be very expensive to repair and I can't use my remote starter while the engine light is on this is so inconvenience. I am so upset I worked hard at keeping up repairs, keeping van nice and clean inside and out, I was just to the point of paying off my car loan off finally owning the van. Now this situation forcing me to make a decision keep my investment or trade it off, get back into debt and having a large car note, I don't want that I am so heart broken over this situation and not having the money to fix the van it's just to much. I was blind sided never, I would never thought this would happen to me and my family of six. OMG!
Additional Notes:
I have 2017 Dodge Caravan, I loves this van I recently went to the shop to do routine repairs. Also get the engine light checked, the mechanic stated I need a tune up. A few days later after getting the tune up check engine light came back on, and van begin to ride rough and shake. The van was struggling to keep up with city speed limit and engine light came back on so I took the van back to the shop they checked engine light and it read cylinder 2 is back firing and get a tune up. That did't seemed right so the mechanic checked previous work, there was no problems with the parts they used for the tune up, the mechanic looked a little further to find out why the engine light still on. The mechanic said I need a cylinder, they told me to go to the dealer because they don't have that special tools to fix the cylinder. I said how much to replace the cylinder the mechanic said about 2,000 dollars or depending on the damages to the engine because of bad cylinder. They also said there were some coolant and other substance leaking onto the coil, wires causing damage to the engine, also in a short time the spark plugs and coils will be effected again. The mechanic said this can be very expensive to repair and I can't use my remote starter while the engine light is on this is so inconvenience. I am so upset I worked hard at keeping up repairs, keeping van nice and clean inside and out, I was just to the point of paying off my car loan off finally owning the van. Now this situation forcing me to make a decision keep my investment or trade it off, get back into debt and having a large car note, I don't want that I am so heart broken over this situation and not having the money to fix the van it's just to much. I was blind sided never, I would never thought this would happen to me and my family of six. OMG!
Mfg Campaign: 11499292
Recall Date: Dec 28, 2022
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Passenger side sliding door will not open. It is stuck in the lock position and will not unlock even after attempting both manual and electronic unlocking. Faulty lock actuator likely cause.
Corrective Action:
Passenger side sliding door will not open. It is stuck in the lock position and will not unlock even after attempting both manual and electronic unlocking. Faulty lock actuator likely cause.
Additional Notes:
Passenger side sliding door will not open. It is stuck in the lock position and will not unlock even after attempting both manual and electronic unlocking. Faulty lock actuator likely cause.
Mfg Campaign: 11498376
Recall Date: Dec 21, 2022
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Driver's side door is stuck and locked shut. This puts my precious cargo, my children, at risk of having to exit the vehicle on a potentially more dangerous side with traffic. In the event of an accident this door locked shut can't be used to escape the vehicle if need be. No warning lights. Online this appears to be a very common issue in Chrysler/Dodge vans.
Corrective Action:
Driver's side door is stuck and locked shut. This puts my precious cargo, my children, at risk of having to exit the vehicle on a potentially more dangerous side with traffic. In the event of an accident this door locked shut can't be used to escape the vehicle if need be. No warning lights. Online this appears to be a very common issue in Chrysler/Dodge vans.
Additional Notes:
Driver's side door is stuck and locked shut. This puts my precious cargo, my children, at risk of having to exit the vehicle on a potentially more dangerous side with traffic. In the event of an accident this door locked shut can't be used to escape the vehicle if need be. No warning lights. Online this appears to be a very common issue in Chrysler/Dodge vans.
Mfg Campaign: 11495661
Recall Date: Dec 1, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Driver's side door is stuck and locked shut. This puts my precious cargo, my children, at risk of having to exit the vehicle on a potentially more dangerous side with traffic. In the event of an accident this door locked shut can't be used to escape the vehicle if need be. No warning lights. Online this appears to be a very common issue in Chrysler/Dodge vans.
Corrective Action:
Driver's side door is stuck and locked shut. This puts my precious cargo, my children, at risk of having to exit the vehicle on a potentially more dangerous side with traffic. In the event of an accident this door locked shut can't be used to escape the vehicle if need be. No warning lights. Online this appears to be a very common issue in Chrysler/Dodge vans.
Additional Notes:
Driver's side door is stuck and locked shut. This puts my precious cargo, my children, at risk of having to exit the vehicle on a potentially more dangerous side with traffic. In the event of an accident this door locked shut can't be used to escape the vehicle if need be. No warning lights. Online this appears to be a very common issue in Chrysler/Dodge vans.
Mfg Campaign: 11495661
Recall Date: Dec 1, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, the vehicle was stalling despite depressing the accelerator pedal. No warning lights were illuminated. The contact stated that he replaced the coils and spark plugs; however, the failure recurred, and the check engine warning light was illuminated. The vehicle was taken to an independent mechanic and after performing a compression test, the contact was made aware of a misfire in cylinder #2. The vehicle was taken to another independent mechanic and the previous diagnosis was confirmed. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 70,000.
Corrective Action:
The contact owns a 2017 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, the vehicle was stalling despite depressing the accelerator pedal. No warning lights were illuminated. The contact stated that he replaced the coils and spark plugs; however, the failure recurred, and the check engine warning light was illuminated. The vehicle was taken to an independent mechanic and after performing a compression test, the contact was made aware of a misfire in cylinder #2. The vehicle was taken to another independent mechanic and the previous diagnosis was confirmed. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 70,000.
Additional Notes:
The contact owns a 2017 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, the vehicle was stalling despite depressing the accelerator pedal. No warning lights were illuminated. The contact stated that he replaced the coils and spark plugs; however, the failure recurred, and the check engine warning light was illuminated. The vehicle was taken to an independent mechanic and after performing a compression test, the contact was made aware of a misfire in cylinder #2. The vehicle was taken to another independent mechanic and the previous diagnosis was confirmed. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 70,000.
Mfg Campaign: 11493814
Recall Date: Nov 16, 2022
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
The contact owns a 2017 Dodge Grand Caravan. The contact stated her children were able to open the passenger’s side sliding door while the vehicle was locked, and the contact noticed that the door would not lock securely as designed. On another occasion, while trying to open the driver’s side sliding door, the door would not unlock. The contact unlocked the vehicle with the key fob, but the door would not unlock. The contact also attempted to unlock the door manually, but the door failed to unlock. The vehicle was taken to the dealer and the contact was informed that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under recall. No additional assistance was provided. The failure mileage was 110,000.
Corrective Action:
The contact owns a 2017 Dodge Grand Caravan. The contact stated her children were able to open the passenger’s side sliding door while the vehicle was locked, and the contact noticed that the door would not lock securely as designed. On another occasion, while trying to open the driver’s side sliding door, the door would not unlock. The contact unlocked the vehicle with the key fob, but the door would not unlock. The contact also attempted to unlock the door manually, but the door failed to unlock. The vehicle was taken to the dealer and the contact was informed that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under recall. No additional assistance was provided. The failure mileage was 110,000.
Additional Notes:
The contact owns a 2017 Dodge Grand Caravan. The contact stated her children were able to open the passenger’s side sliding door while the vehicle was locked, and the contact noticed that the door would not lock securely as designed. On another occasion, while trying to open the driver’s side sliding door, the door would not unlock. The contact unlocked the vehicle with the key fob, but the door would not unlock. The contact also attempted to unlock the door manually, but the door failed to unlock. The vehicle was taken to the dealer and the contact was informed that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under recall. No additional assistance was provided. The failure mileage was 110,000.
Mfg Campaign: 11493713
Recall Date: Nov 15, 2022
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
Airbag light is constantly on. Took vehicle to a repair shop. They scanned code B1C27-13 and found that drivers side wiring harness needs to be replaced. They contacted Chrysler and was told part wouldn't be available for at least a year. Airbags will not deploy if an accident should occur. This is a definite safety issue that should be fixed immediately.
Corrective Action:
Airbag light is constantly on. Took vehicle to a repair shop. They scanned code B1C27-13 and found that drivers side wiring harness needs to be replaced. They contacted Chrysler and was told part wouldn't be available for at least a year. Airbags will not deploy if an accident should occur. This is a definite safety issue that should be fixed immediately.
Additional Notes:
Airbag light is constantly on. Took vehicle to a repair shop. They scanned code B1C27-13 and found that drivers side wiring harness needs to be replaced. They contacted Chrysler and was told part wouldn't be available for at least a year. Airbags will not deploy if an accident should occur. This is a definite safety issue that should be fixed immediately.
Mfg Campaign: 11492613
Recall Date: Nov 7, 2022
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
The rear sway bar mount on frame had completely broken off and the sway bar was making a loud clunking sound as we were driving which caused difficulty to control the vehicle. Upon inspection, mechanic found that the sway bar had broken away from the bottom axle area. This caused the body of the vehicle to be off center which caused the vehicle to rub the left tire which in turn rubbed the fuel neck and rubbed off the protected rubber coating. It was advised to not drive the vehicle as it was not safe. We have an independent mechanics report.
Corrective Action:
The rear sway bar mount on frame had completely broken off and the sway bar was making a loud clunking sound as we were driving which caused difficulty to control the vehicle. Upon inspection, mechanic found that the sway bar had broken away from the bottom axle area. This caused the body of the vehicle to be off center which caused the vehicle to rub the left tire which in turn rubbed the fuel neck and rubbed off the protected rubber coating. It was advised to not drive the vehicle as it was not safe. We have an independent mechanics report.
Additional Notes:
The rear sway bar mount on frame had completely broken off and the sway bar was making a loud clunking sound as we were driving which caused difficulty to control the vehicle. Upon inspection, mechanic found that the sway bar had broken away from the bottom axle area. This caused the body of the vehicle to be off center which caused the vehicle to rub the left tire which in turn rubbed the fuel neck and rubbed off the protected rubber coating. It was advised to not drive the vehicle as it was not safe. We have an independent mechanics report.
Mfg Campaign: 11492615
Recall Date: Nov 7, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
About 7 months ago the drivers side rear door would not open , after about 2 months I took my Van to Bryden's dealer in Beloit WI. The people in the repair area, said it would cost $800 or more to repair. I could not afford that. So the door still won't open, Family came to town and wanted me to drive them around, which I refused saying with the sliding door not working , that could be dangerous. Well today the passengers rear sliding door quit opening , so now anybody in the back would be in real danger if the Van got in an accident. I guess I will take the van back to the dealer and ask them to please fix it free of charge because of the danger it causes, I could use some help from you , to see that this van doors get repaired, thank you.Mike
Corrective Action:
About 7 months ago the drivers side rear door would not open , after about 2 months I took my Van to Bryden's dealer in Beloit WI. The people in the repair area, said it would cost $800 or more to repair. I could not afford that. So the door still won't open, Family came to town and wanted me to drive them around, which I refused saying with the sliding door not working , that could be dangerous. Well today the passengers rear sliding door quit opening , so now anybody in the back would be in real danger if the Van got in an accident. I guess I will take the van back to the dealer and ask them to please fix it free of charge because of the danger it causes, I could use some help from you , to see that this van doors get repaired, thank you.Mike
Additional Notes:
About 7 months ago the drivers side rear door would not open , after about 2 months I took my Van to Bryden's dealer in Beloit WI. The people in the repair area, said it would cost $800 or more to repair. I could not afford that. So the door still won't open, Family came to town and wanted me to drive them around, which I refused saying with the sliding door not working , that could be dangerous. Well today the passengers rear sliding door quit opening , so now anybody in the back would be in real danger if the Van got in an accident. I guess I will take the van back to the dealer and ask them to please fix it free of charge because of the danger it causes, I could use some help from you , to see that this van doors get repaired, thank you.Mike
Mfg Campaign: 11491458
Recall Date: Oct 29, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
About 7 months ago the drivers side rear door would not open , after about 2 months I took my Van to Bryden's dealer in Beloit WI. The people in the repair area, said it would cost $800 or more to repair. I could not afford that. So the door still won't open, Family came to town and wanted me to drive them around, which I refused saying with the sliding door not working , that could be dangerous. Well today the passengers rear sliding door quit opening , so now anybody in the back would be in real danger if the Van got in an accident. I guess I will take the van back to the dealer and ask them to please fix it free of charge because of the danger it causes, I could use some help from you , to see that this van doors get repaired, thank you.Mike
Corrective Action:
About 7 months ago the drivers side rear door would not open , after about 2 months I took my Van to Bryden's dealer in Beloit WI. The people in the repair area, said it would cost $800 or more to repair. I could not afford that. So the door still won't open, Family came to town and wanted me to drive them around, which I refused saying with the sliding door not working , that could be dangerous. Well today the passengers rear sliding door quit opening , so now anybody in the back would be in real danger if the Van got in an accident. I guess I will take the van back to the dealer and ask them to please fix it free of charge because of the danger it causes, I could use some help from you , to see that this van doors get repaired, thank you.Mike
Additional Notes:
About 7 months ago the drivers side rear door would not open , after about 2 months I took my Van to Bryden's dealer in Beloit WI. The people in the repair area, said it would cost $800 or more to repair. I could not afford that. So the door still won't open, Family came to town and wanted me to drive them around, which I refused saying with the sliding door not working , that could be dangerous. Well today the passengers rear sliding door quit opening , so now anybody in the back would be in real danger if the Van got in an accident. I guess I will take the van back to the dealer and ask them to please fix it free of charge because of the danger it causes, I could use some help from you , to see that this van doors get repaired, thank you.Mike
Mfg Campaign: 11491458
Recall Date: Oct 29, 2022
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
The contact owns a 2017 Dodge Grand Caravan. The contact stated that the passenger’s side sliding door could not be opened electronically or manually. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 60,000. The VIN was not available.
Corrective Action:
The contact owns a 2017 Dodge Grand Caravan. The contact stated that the passenger’s side sliding door could not be opened electronically or manually. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 60,000. The VIN was not available.
Additional Notes:
The contact owns a 2017 Dodge Grand Caravan. The contact stated that the passenger’s side sliding door could not be opened electronically or manually. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 60,000. The VIN was not available.
Mfg Campaign: 11490950
Recall Date: Oct 26, 2022
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The van slid backwards then accelerated at a higher speed going from a stop to slowly with a light tap on the gas pedal. The speed does not go higher than 15mph with the rmp too high when this occurs. It jerks back when trying to drive it forward. Has not left the dealership parking lot. Drove out 3mile out with this occuring. 3 attempts to fix. Still not driving well and can't leave the dealership lot.
Corrective Action:
The van slid backwards then accelerated at a higher speed going from a stop to slowly with a light tap on the gas pedal. The speed does not go higher than 15mph with the rmp too high when this occurs. It jerks back when trying to drive it forward. Has not left the dealership parking lot. Drove out 3mile out with this occuring. 3 attempts to fix. Still not driving well and can't leave the dealership lot.
Additional Notes:
The van slid backwards then accelerated at a higher speed going from a stop to slowly with a light tap on the gas pedal. The speed does not go higher than 15mph with the rmp too high when this occurs. It jerks back when trying to drive it forward. Has not left the dealership parking lot. Drove out 3mile out with this occuring. 3 attempts to fix. Still not driving well and can't leave the dealership lot.
Mfg Campaign: 11490429
Recall Date: Oct 22, 2022
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
The van slid backwards then accelerated at a higher speed going from a stop to slowly with a light tap on the gas pedal. The speed does not go higher than 15mph with the rmp too high when this occurs. It jerks back when trying to drive it forward. Has not left the dealership parking lot. Drove out 3mile out with this occuring. 3 attempts to fix. Still not driving well and can't leave the dealership lot.
Corrective Action:
The van slid backwards then accelerated at a higher speed going from a stop to slowly with a light tap on the gas pedal. The speed does not go higher than 15mph with the rmp too high when this occurs. It jerks back when trying to drive it forward. Has not left the dealership parking lot. Drove out 3mile out with this occuring. 3 attempts to fix. Still not driving well and can't leave the dealership lot.
Additional Notes:
The van slid backwards then accelerated at a higher speed going from a stop to slowly with a light tap on the gas pedal. The speed does not go higher than 15mph with the rmp too high when this occurs. It jerks back when trying to drive it forward. Has not left the dealership parking lot. Drove out 3mile out with this occuring. 3 attempts to fix. Still not driving well and can't leave the dealership lot.
Mfg Campaign: 11490429
Recall Date: Oct 22, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The van slid backwards then accelerated at a higher speed going from a stop to slowly with a light tap on the gas pedal. The speed does not go higher than 15mph with the rmp too high when this occurs. It jerks back when trying to drive it forward. Has not left the dealership parking lot. Drove out 3mile out with this occuring. 3 attempts to fix. Still not driving well and can't leave the dealership lot.
Corrective Action:
The van slid backwards then accelerated at a higher speed going from a stop to slowly with a light tap on the gas pedal. The speed does not go higher than 15mph with the rmp too high when this occurs. It jerks back when trying to drive it forward. Has not left the dealership parking lot. Drove out 3mile out with this occuring. 3 attempts to fix. Still not driving well and can't leave the dealership lot.
Additional Notes:
The van slid backwards then accelerated at a higher speed going from a stop to slowly with a light tap on the gas pedal. The speed does not go higher than 15mph with the rmp too high when this occurs. It jerks back when trying to drive it forward. Has not left the dealership parking lot. Drove out 3mile out with this occuring. 3 attempts to fix. Still not driving well and can't leave the dealership lot.
Mfg Campaign: 11490429
Recall Date: Oct 22, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The driver rear sliding door locking mechanism failed in the locked position preventing the door from functioning. The passenger front door lock actuator has failed preventing normal functioning of the door lock causing the car to remain unlocked after pressing the door lock buttons as well as preventing the door from unlocking if the door lock was manually locked. The van is available upon request for inspection and has not been repaired due to high cost and repair time necessary. We’ve also been unable to find replacement parts locally. Malfunctioning of the locking mechanisms puts passengers of the vehicle at risk if there was to be an emergency or accident and the door is unable to be opened. We are concerned about experiencing further issues with locking mechanism failures in the unaffected doors. We have not had the issue inspected by the dealer as our vehicle is outside of the warranty period. There are no warning lights or indicators for this problem.
Corrective Action:
The driver rear sliding door locking mechanism failed in the locked position preventing the door from functioning. The passenger front door lock actuator has failed preventing normal functioning of the door lock causing the car to remain unlocked after pressing the door lock buttons as well as preventing the door from unlocking if the door lock was manually locked. The van is available upon request for inspection and has not been repaired due to high cost and repair time necessary. We’ve also been unable to find replacement parts locally. Malfunctioning of the locking mechanisms puts passengers of the vehicle at risk if there was to be an emergency or accident and the door is unable to be opened. We are concerned about experiencing further issues with locking mechanism failures in the unaffected doors. We have not had the issue inspected by the dealer as our vehicle is outside of the warranty period. There are no warning lights or indicators for this problem.
Additional Notes:
The driver rear sliding door locking mechanism failed in the locked position preventing the door from functioning. The passenger front door lock actuator has failed preventing normal functioning of the door lock causing the car to remain unlocked after pressing the door lock buttons as well as preventing the door from unlocking if the door lock was manually locked. The van is available upon request for inspection and has not been repaired due to high cost and repair time necessary. We’ve also been unable to find replacement parts locally. Malfunctioning of the locking mechanisms puts passengers of the vehicle at risk if there was to be an emergency or accident and the door is unable to be opened. We are concerned about experiencing further issues with locking mechanism failures in the unaffected doors. We have not had the issue inspected by the dealer as our vehicle is outside of the warranty period. There are no warning lights or indicators for this problem.
Mfg Campaign: 11489401
Recall Date: Oct 15, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Buzzing sound when passenger side sliding door should unlock after removing key from dash (actuator failed/failing), door stays locked. The vehicle was not taken to a dealer to be inspected. The manufacturer was not informed of this common failure.
Corrective Action:
Buzzing sound when passenger side sliding door should unlock after removing key from dash (actuator failed/failing), door stays locked. The vehicle was not taken to a dealer to be inspected. The manufacturer was not informed of this common failure.
Additional Notes:
Buzzing sound when passenger side sliding door should unlock after removing key from dash (actuator failed/failing), door stays locked. The vehicle was not taken to a dealer to be inspected. The manufacturer was not informed of this common failure.
Mfg Campaign: 11488390
Recall Date: Oct 7, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Dodge Grand Caravan. The contact stated while driving at various speeds and coming to a complete stop, the vehicle would shut off. The check engine warning light was illuminated. The contact stated that the vehicle would restart, however, the vehicle would stall when driving from the complete stop at higher speed. The contact stated that he would shift into neutral (N) while at a complete stop and would then drive at approximately 15 MPH to prevent the vehicle from stalling. The vehicle was taken to two different independent mechanics who diagnosed that the torque converter needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 93,000.
Corrective Action:
The contact owns a 2017 Dodge Grand Caravan. The contact stated while driving at various speeds and coming to a complete stop, the vehicle would shut off. The check engine warning light was illuminated. The contact stated that the vehicle would restart, however, the vehicle would stall when driving from the complete stop at higher speed. The contact stated that he would shift into neutral (N) while at a complete stop and would then drive at approximately 15 MPH to prevent the vehicle from stalling. The vehicle was taken to two different independent mechanics who diagnosed that the torque converter needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 93,000.
Additional Notes:
The contact owns a 2017 Dodge Grand Caravan. The contact stated while driving at various speeds and coming to a complete stop, the vehicle would shut off. The check engine warning light was illuminated. The contact stated that the vehicle would restart, however, the vehicle would stall when driving from the complete stop at higher speed. The contact stated that he would shift into neutral (N) while at a complete stop and would then drive at approximately 15 MPH to prevent the vehicle from stalling. The vehicle was taken to two different independent mechanics who diagnosed that the torque converter needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 93,000.
Mfg Campaign: 11488059
Recall Date: Oct 5, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Sliding door power lock actuator failure. A buzzing sound is heard when locking and unlocking the doors of the vehicle. The locking mechanism of the vehicle is failing to properly lock and unlock the rear sliding doors. A nhtsa bulletin (attached) has already been issued for this issue covering certian 2015 to 2017 Dodge Grand Caravans. My vehicle is a 2017 model with the affected door lock actuators. Upon contacting FCA I was informed my vehicle does not show this extended warranty covering this defect.
Corrective Action:
Sliding door power lock actuator failure. A buzzing sound is heard when locking and unlocking the doors of the vehicle. The locking mechanism of the vehicle is failing to properly lock and unlock the rear sliding doors. A nhtsa bulletin (attached) has already been issued for this issue covering certian 2015 to 2017 Dodge Grand Caravans. My vehicle is a 2017 model with the affected door lock actuators. Upon contacting FCA I was informed my vehicle does not show this extended warranty covering this defect.
Additional Notes:
Sliding door power lock actuator failure. A buzzing sound is heard when locking and unlocking the doors of the vehicle. The locking mechanism of the vehicle is failing to properly lock and unlock the rear sliding doors. A nhtsa bulletin (attached) has already been issued for this issue covering certian 2015 to 2017 Dodge Grand Caravans. My vehicle is a 2017 model with the affected door lock actuators. Upon contacting FCA I was informed my vehicle does not show this extended warranty covering this defect.
Mfg Campaign: 11487025
Recall Date: Sep 29, 2022
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