Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 15, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Consumer Complaints
499 ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Dodge Grand Caravan. The contact stated that while depressing the accelerator pedal, the vehicle failed to properly shift gear. The vehicle started to shift gear at approximately 50 MPH. There was an abnormal winding sound detected. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the third and fourth gear were inoperable. There were no shavings in the engine. The dealer recommended that the transmission be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 131,000.
Corrective Action:
The contact owns a 2017 Dodge Grand Caravan. The contact stated that while depressing the accelerator pedal, the vehicle failed to properly shift gear. The vehicle started to shift gear at approximately 50 MPH. There was an abnormal winding sound detected. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the third and fourth gear were inoperable. There were no shavings in the engine. The dealer recommended that the transmission be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 131,000.
Additional Notes:
The contact owns a 2017 Dodge Grand Caravan. The contact stated that while depressing the accelerator pedal, the vehicle failed to properly shift gear. The vehicle started to shift gear at approximately 50 MPH. There was an abnormal winding sound detected. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the third and fourth gear were inoperable. There were no shavings in the engine. The dealer recommended that the transmission be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 131,000.
Mfg Campaign: 11522789
Recall Date: May 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The rear driver side sliding door locks seized and the door can not be unlocked via the power locks nor can it be unlocked manually. The door is stuck shut. This issue occured under 60k miles and the door is no longer functional at all. The same issue occured 3 years prior on the passenger side and it was repaired under warranty. The vehicle is no longer under warranty for the second failure. I owned a 2012 Dodge caravan previously and the exact same issue occured on both sliding door locks about a year apart from each other. The repair bill for each was 1,000 dollars to replace a defective actuator. The door locks actuators on the dodge Grand caravan are defective and present a risk of siezing at any time, trapping rear passengers in the vehicle. There is no known way to unlock the doors either manually or electronically outside of a 1,000 dollar repair once the issue occurs. There was no audible or visual warning prior to the occurance in all four cases. The locks just suddenly seized. Google search reveals the issue happens at a high frequency with the dodge Grand caravan. Age of vehicle does not seem to be a determing factor.
Corrective Action:
The rear driver side sliding door locks seized and the door can not be unlocked via the power locks nor can it be unlocked manually. The door is stuck shut. This issue occured under 60k miles and the door is no longer functional at all. The same issue occured 3 years prior on the passenger side and it was repaired under warranty. The vehicle is no longer under warranty for the second failure. I owned a 2012 Dodge caravan previously and the exact same issue occured on both sliding door locks about a year apart from each other. The repair bill for each was 1,000 dollars to replace a defective actuator. The door locks actuators on the dodge Grand caravan are defective and present a risk of siezing at any time, trapping rear passengers in the vehicle. There is no known way to unlock the doors either manually or electronically outside of a 1,000 dollar repair once the issue occurs. There was no audible or visual warning prior to the occurance in all four cases. The locks just suddenly seized. Google search reveals the issue happens at a high frequency with the dodge Grand caravan. Age of vehicle does not seem to be a determing factor.
Additional Notes:
The rear driver side sliding door locks seized and the door can not be unlocked via the power locks nor can it be unlocked manually. The door is stuck shut. This issue occured under 60k miles and the door is no longer functional at all. The same issue occured 3 years prior on the passenger side and it was repaired under warranty. The vehicle is no longer under warranty for the second failure. I owned a 2012 Dodge caravan previously and the exact same issue occured on both sliding door locks about a year apart from each other. The repair bill for each was 1,000 dollars to replace a defective actuator. The door locks actuators on the dodge Grand caravan are defective and present a risk of siezing at any time, trapping rear passengers in the vehicle. There is no known way to unlock the doors either manually or electronically outside of a 1,000 dollar repair once the issue occurs. There was no audible or visual warning prior to the occurance in all four cases. The locks just suddenly seized. Google search reveals the issue happens at a high frequency with the dodge Grand caravan. Age of vehicle does not seem to be a determing factor.
Mfg Campaign: 11522824
Recall Date: May 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The rear drivers sliding door would not unlock or open, both manually, or with the electronics. If I were carrying passengers, they would have not been able to exit the vehicle through that door (except the window). The actuator was bad, and I ended up having to take it to the dealer to have it repaired. This is a known issue with the 2017 Dodge Grand Caravan RT . I have a 2017 Dodge Grand Caravan XLT (better trim package/enhancements) and yet, this was not covered under the NHTSA "Extended Warranty" for this van. My van has less than 70 miles on it, and is in great condition with no accidents. The door on the van had the "chattering" noise described, and occassionally not close. This is similar to other Dodge owner experiences. I find it hard to believe that my Van isn't covered under this warranty, and so it cost me over $1100.00 for the repair. I would like to be reimbursed for this issue and am attaching my invoice from the dealer as proof.
Corrective Action:
The rear drivers sliding door would not unlock or open, both manually, or with the electronics. If I were carrying passengers, they would have not been able to exit the vehicle through that door (except the window). The actuator was bad, and I ended up having to take it to the dealer to have it repaired. This is a known issue with the 2017 Dodge Grand Caravan RT . I have a 2017 Dodge Grand Caravan XLT (better trim package/enhancements) and yet, this was not covered under the NHTSA "Extended Warranty" for this van. My van has less than 70 miles on it, and is in great condition with no accidents. The door on the van had the "chattering" noise described, and occassionally not close. This is similar to other Dodge owner experiences. I find it hard to believe that my Van isn't covered under this warranty, and so it cost me over $1100.00 for the repair. I would like to be reimbursed for this issue and am attaching my invoice from the dealer as proof.
Additional Notes:
The rear drivers sliding door would not unlock or open, both manually, or with the electronics. If I were carrying passengers, they would have not been able to exit the vehicle through that door (except the window). The actuator was bad, and I ended up having to take it to the dealer to have it repaired. This is a known issue with the 2017 Dodge Grand Caravan RT . I have a 2017 Dodge Grand Caravan XLT (better trim package/enhancements) and yet, this was not covered under the NHTSA "Extended Warranty" for this van. My van has less than 70 miles on it, and is in great condition with no accidents. The door on the van had the "chattering" noise described, and occassionally not close. This is similar to other Dodge owner experiences. I find it hard to believe that my Van isn't covered under this warranty, and so it cost me over $1100.00 for the repair. I would like to be reimbursed for this issue and am attaching my invoice from the dealer as proof.
Mfg Campaign: 11520093
Recall Date: May 2, 2023
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR
Potential Consequences:
The contact owns a 2017 Dodge Grand Caravan. The contact stated that the rear driver's side door failed to open as needed. The vehicle was taken to the dealer, where it was diagnosed that the rear driver's side door actuator motor had seized and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 126,000.
Corrective Action:
The contact owns a 2017 Dodge Grand Caravan. The contact stated that the rear driver's side door failed to open as needed. The vehicle was taken to the dealer, where it was diagnosed that the rear driver's side door actuator motor had seized and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 126,000.
Additional Notes:
The contact owns a 2017 Dodge Grand Caravan. The contact stated that the rear driver's side door failed to open as needed. The vehicle was taken to the dealer, where it was diagnosed that the rear driver's side door actuator motor had seized and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 126,000.
Mfg Campaign: 11519817
Recall Date: May 1, 2023
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
The contact owns a 2017 Dodge Grand Caravan. The contact stated that the rear passenger’s side sliding door failed to open using the remote or manually. The vehicle was taken to the dealer however, the failure cause was not diagnosed due to the cost of the diagnostic fee. The manufacturer was not made aware of the failure. The failure mileage was 42,900.
Corrective Action:
The contact owns a 2017 Dodge Grand Caravan. The contact stated that the rear passenger’s side sliding door failed to open using the remote or manually. The vehicle was taken to the dealer however, the failure cause was not diagnosed due to the cost of the diagnostic fee. The manufacturer was not made aware of the failure. The failure mileage was 42,900.
Additional Notes:
The contact owns a 2017 Dodge Grand Caravan. The contact stated that the rear passenger’s side sliding door failed to open using the remote or manually. The vehicle was taken to the dealer however, the failure cause was not diagnosed due to the cost of the diagnostic fee. The manufacturer was not made aware of the failure. The failure mileage was 42,900.
Mfg Campaign: 11518684
Recall Date: Apr 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The front passenger door started to not unlock when using the fob. Now it won't lock or unlock at all. Starting this week the front driver-side door started to have the same issue. Will not lock or unlock when using the fob.
Corrective Action:
The front passenger door started to not unlock when using the fob. Now it won't lock or unlock at all. Starting this week the front driver-side door started to have the same issue. Will not lock or unlock when using the fob.
Additional Notes:
The front passenger door started to not unlock when using the fob. Now it won't lock or unlock at all. Starting this week the front driver-side door started to have the same issue. Will not lock or unlock when using the fob.
Mfg Campaign: 11518744
Recall Date: Apr 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My rear sliding back van door stopped working on 4/18/2023. It switched to the locked position and cannot be opened manual or by any of the buttons on the van. There was a recall for this but for some reason my van was not included. The dealer said to have the recall attached to my vin so the issue can be fixed. It is a safety problem because I have 4 young kids in car seats that ride in the back and if there’s an emergency it is not easy to get to them or get them out.
Corrective Action:
My rear sliding back van door stopped working on 4/18/2023. It switched to the locked position and cannot be opened manual or by any of the buttons on the van. There was a recall for this but for some reason my van was not included. The dealer said to have the recall attached to my vin so the issue can be fixed. It is a safety problem because I have 4 young kids in car seats that ride in the back and if there’s an emergency it is not easy to get to them or get them out.
Additional Notes:
My rear sliding back van door stopped working on 4/18/2023. It switched to the locked position and cannot be opened manual or by any of the buttons on the van. There was a recall for this but for some reason my van was not included. The dealer said to have the recall attached to my vin so the issue can be fixed. It is a safety problem because I have 4 young kids in car seats that ride in the back and if there’s an emergency it is not easy to get to them or get them out.
Mfg Campaign: 11517886
Recall Date: Apr 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
This appears to be a known problem in these but my vehicle was built AFTER the period Chrysler acknowledged a problem for. My van was built in June 2017 whereas the settlement states vehicles built until January of 2017. I paid $400 to have the dealer replace the lock actuator in the passenger sliding door in July 2021. The door would not lock or unlock without manually moving the switch. Since the "fix" that door seems to rattle and has gotten worse over time but it does lock now. In the recent weeks, the driver side now no longer works. I have just contacted Chrysler about this and am awaiting a response. But a) I should not have paid for the first repair and b) I shouldn't have to for the second considering this is a known issue. I use this vehicle for my family and having doors that don't lock or unlock is a HUGE concern for me.
Corrective Action:
This appears to be a known problem in these but my vehicle was built AFTER the period Chrysler acknowledged a problem for. My van was built in June 2017 whereas the settlement states vehicles built until January of 2017. I paid $400 to have the dealer replace the lock actuator in the passenger sliding door in July 2021. The door would not lock or unlock without manually moving the switch. Since the "fix" that door seems to rattle and has gotten worse over time but it does lock now. In the recent weeks, the driver side now no longer works. I have just contacted Chrysler about this and am awaiting a response. But a) I should not have paid for the first repair and b) I shouldn't have to for the second considering this is a known issue. I use this vehicle for my family and having doors that don't lock or unlock is a HUGE concern for me.
Additional Notes:
This appears to be a known problem in these but my vehicle was built AFTER the period Chrysler acknowledged a problem for. My van was built in June 2017 whereas the settlement states vehicles built until January of 2017. I paid $400 to have the dealer replace the lock actuator in the passenger sliding door in July 2021. The door would not lock or unlock without manually moving the switch. Since the "fix" that door seems to rattle and has gotten worse over time but it does lock now. In the recent weeks, the driver side now no longer works. I have just contacted Chrysler about this and am awaiting a response. But a) I should not have paid for the first repair and b) I shouldn't have to for the second considering this is a known issue. I use this vehicle for my family and having doors that don't lock or unlock is a HUGE concern for me.
Mfg Campaign: 11517358
Recall Date: Apr 17, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This appears to be a known problem in these but my vehicle was built AFTER the period Chrysler acknowledged a problem for. My van was built in June 2017 whereas the settlement states vehicles built until January of 2017. I paid $400 to have the dealer replace the lock actuator in the passenger sliding door in July 2021. The door would not lock or unlock without manually moving the switch. Since the "fix" that door seems to rattle and has gotten worse over time but it does lock now. In the recent weeks, the driver side now no longer works. I have just contacted Chrysler about this and am awaiting a response. But a) I should not have paid for the first repair and b) I shouldn't have to for the second considering this is a known issue. I use this vehicle for my family and having doors that don't lock or unlock is a HUGE concern for me.
Corrective Action:
This appears to be a known problem in these but my vehicle was built AFTER the period Chrysler acknowledged a problem for. My van was built in June 2017 whereas the settlement states vehicles built until January of 2017. I paid $400 to have the dealer replace the lock actuator in the passenger sliding door in July 2021. The door would not lock or unlock without manually moving the switch. Since the "fix" that door seems to rattle and has gotten worse over time but it does lock now. In the recent weeks, the driver side now no longer works. I have just contacted Chrysler about this and am awaiting a response. But a) I should not have paid for the first repair and b) I shouldn't have to for the second considering this is a known issue. I use this vehicle for my family and having doors that don't lock or unlock is a HUGE concern for me.
Additional Notes:
This appears to be a known problem in these but my vehicle was built AFTER the period Chrysler acknowledged a problem for. My van was built in June 2017 whereas the settlement states vehicles built until January of 2017. I paid $400 to have the dealer replace the lock actuator in the passenger sliding door in July 2021. The door would not lock or unlock without manually moving the switch. Since the "fix" that door seems to rattle and has gotten worse over time but it does lock now. In the recent weeks, the driver side now no longer works. I have just contacted Chrysler about this and am awaiting a response. But a) I should not have paid for the first repair and b) I shouldn't have to for the second considering this is a known issue. I use this vehicle for my family and having doors that don't lock or unlock is a HUGE concern for me.
Mfg Campaign: 11517358
Recall Date: Apr 17, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Every time I open the door - either from the inside, or the outside, or even using the automatic opener from the keyring there is a loud buzzing sound. It's a risk as I am not sure that the door is working properly.
Corrective Action:
Every time I open the door - either from the inside, or the outside, or even using the automatic opener from the keyring there is a loud buzzing sound. It's a risk as I am not sure that the door is working properly.
Additional Notes:
Every time I open the door - either from the inside, or the outside, or even using the automatic opener from the keyring there is a loud buzzing sound. It's a risk as I am not sure that the door is working properly.
Mfg Campaign: 11513915
Recall Date: Mar 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
We own a 2017 Dodge Grand Caravan with 72k miles on it. In February of 2023 we started to notice it did not seem as responsive on acceleration; it was especially noticeable on highway entrances ramps. Shortly after, the check engine light came on. We took it in to a local repair shop and were advised we needed spark plugs and coils replaced, but that did not solve the issue, and said we would need to take it to a dealer. We took the vehicle to our local Dodge dealership, and after ~$900 in diagnostics, they advised we would need an entire new cylinder, as the old one had been warped. A vehicle with only 72k miles should not need a new cylinder, the folks at the dealership even admitted as much. The total repair ended up costing ~$4k. I did some research and found the 2011-2013 Grand Caravans had a recall for the exact same issue, and after searching through the various complaints on the NHTSA website for the 2017 model, it seems clear this is still an issue. This is clearly an issue with the manufacturing process that has existed since 2011, and a new recall should be issued for Grand Caravans through at least 2017.
Corrective Action:
We own a 2017 Dodge Grand Caravan with 72k miles on it. In February of 2023 we started to notice it did not seem as responsive on acceleration; it was especially noticeable on highway entrances ramps. Shortly after, the check engine light came on. We took it in to a local repair shop and were advised we needed spark plugs and coils replaced, but that did not solve the issue, and said we would need to take it to a dealer. We took the vehicle to our local Dodge dealership, and after ~$900 in diagnostics, they advised we would need an entire new cylinder, as the old one had been warped. A vehicle with only 72k miles should not need a new cylinder, the folks at the dealership even admitted as much. The total repair ended up costing ~$4k. I did some research and found the 2011-2013 Grand Caravans had a recall for the exact same issue, and after searching through the various complaints on the NHTSA website for the 2017 model, it seems clear this is still an issue. This is clearly an issue with the manufacturing process that has existed since 2011, and a new recall should be issued for Grand Caravans through at least 2017.
Additional Notes:
We own a 2017 Dodge Grand Caravan with 72k miles on it. In February of 2023 we started to notice it did not seem as responsive on acceleration; it was especially noticeable on highway entrances ramps. Shortly after, the check engine light came on. We took it in to a local repair shop and were advised we needed spark plugs and coils replaced, but that did not solve the issue, and said we would need to take it to a dealer. We took the vehicle to our local Dodge dealership, and after ~$900 in diagnostics, they advised we would need an entire new cylinder, as the old one had been warped. A vehicle with only 72k miles should not need a new cylinder, the folks at the dealership even admitted as much. The total repair ended up costing ~$4k. I did some research and found the 2011-2013 Grand Caravans had a recall for the exact same issue, and after searching through the various complaints on the NHTSA website for the 2017 model, it seems clear this is still an issue. This is clearly an issue with the manufacturing process that has existed since 2011, and a new recall should be issued for Grand Caravans through at least 2017.
Mfg Campaign: 11512232
Recall Date: Mar 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2017 Dodge Grand Caravan. The contact stated while driving 65 MPH, the driver’s side headrest air bag deployed. The contact stated no warning light was illuminated. The contact stated no one was injured nor sought medical attention. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 71,501.
Corrective Action:
The contact owns a 2017 Dodge Grand Caravan. The contact stated while driving 65 MPH, the driver’s side headrest air bag deployed. The contact stated no warning light was illuminated. The contact stated no one was injured nor sought medical attention. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 71,501.
Additional Notes:
The contact owns a 2017 Dodge Grand Caravan. The contact stated while driving 65 MPH, the driver’s side headrest air bag deployed. The contact stated no warning light was illuminated. The contact stated no one was injured nor sought medical attention. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 71,501.
Mfg Campaign: 11511494
Recall Date: Mar 13, 2023
Chrysler (fca Us, Llc)
Defect Description:
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Potential Consequences:
The contact owns a 2017 Dodge Grand Caravan. The contact stated while driving 65 MPH, the driver’s side headrest air bag deployed. The contact stated no warning light was illuminated. The contact stated no one was injured nor sought medical attention. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 71,501.
Corrective Action:
The contact owns a 2017 Dodge Grand Caravan. The contact stated while driving 65 MPH, the driver’s side headrest air bag deployed. The contact stated no warning light was illuminated. The contact stated no one was injured nor sought medical attention. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 71,501.
Additional Notes:
The contact owns a 2017 Dodge Grand Caravan. The contact stated while driving 65 MPH, the driver’s side headrest air bag deployed. The contact stated no warning light was illuminated. The contact stated no one was injured nor sought medical attention. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 71,501.
Mfg Campaign: 11511494
Recall Date: Mar 13, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Our vehicles right sliding door has been making a buzzing sound when unlocking said door. Many other caravans have had this problem with the same part, the lock actuator. Our buzzed until one day the door completely stopped unlocking and now we cannot use the door for entry or exit.
Corrective Action:
Our vehicles right sliding door has been making a buzzing sound when unlocking said door. Many other caravans have had this problem with the same part, the lock actuator. Our buzzed until one day the door completely stopped unlocking and now we cannot use the door for entry or exit.
Additional Notes:
Our vehicles right sliding door has been making a buzzing sound when unlocking said door. Many other caravans have had this problem with the same part, the lock actuator. Our buzzed until one day the door completely stopped unlocking and now we cannot use the door for entry or exit.
Mfg Campaign: 11510533
Recall Date: Mar 7, 2023
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Driver side sliding door is locked and will not open electronically or manually. This is a known problem covered by Technical Service Bulletin (TSB 10177524) for Dodge Caravan vehicles built on or after November 01, 2015 (MDH 1101XX) and on or before June 30, 2017 (MDH 0630XX). According to the VIN on my vehicle it was built 23 Sept 2017 and does not fall within the range of the TSB. Both the dealer and Chrysler Customer service refuses to repair the problem because my vehicle doesn't fall within the range of the TSB. Please add my vehicle to the other approx 500 complaints already on file with your office.
Corrective Action:
Driver side sliding door is locked and will not open electronically or manually. This is a known problem covered by Technical Service Bulletin (TSB 10177524) for Dodge Caravan vehicles built on or after November 01, 2015 (MDH 1101XX) and on or before June 30, 2017 (MDH 0630XX). According to the VIN on my vehicle it was built 23 Sept 2017 and does not fall within the range of the TSB. Both the dealer and Chrysler Customer service refuses to repair the problem because my vehicle doesn't fall within the range of the TSB. Please add my vehicle to the other approx 500 complaints already on file with your office.
Additional Notes:
Driver side sliding door is locked and will not open electronically or manually. This is a known problem covered by Technical Service Bulletin (TSB 10177524) for Dodge Caravan vehicles built on or after November 01, 2015 (MDH 1101XX) and on or before June 30, 2017 (MDH 0630XX). According to the VIN on my vehicle it was built 23 Sept 2017 and does not fall within the range of the TSB. Both the dealer and Chrysler Customer service refuses to repair the problem because my vehicle doesn't fall within the range of the TSB. Please add my vehicle to the other approx 500 complaints already on file with your office.
Mfg Campaign: 11510103
Recall Date: Mar 4, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Driver's side power door has completely seized and will not open. This is a serious safety concern on this vehicle as it is used for the transportation of several children and should an accident happen the chance of being trapped is 50% since the door will not open at all. I located a service bulletin 23-036-21 that was issued and a Mopar Warranty Extension bulletin which states it includes this model year but Dodge has stated this particular VIN is not part of it. How does a VIN determine whether the actuator is going to go bad?
Corrective Action:
Driver's side power door has completely seized and will not open. This is a serious safety concern on this vehicle as it is used for the transportation of several children and should an accident happen the chance of being trapped is 50% since the door will not open at all. I located a service bulletin 23-036-21 that was issued and a Mopar Warranty Extension bulletin which states it includes this model year but Dodge has stated this particular VIN is not part of it. How does a VIN determine whether the actuator is going to go bad?
Additional Notes:
Driver's side power door has completely seized and will not open. This is a serious safety concern on this vehicle as it is used for the transportation of several children and should an accident happen the chance of being trapped is 50% since the door will not open at all. I located a service bulletin 23-036-21 that was issued and a Mopar Warranty Extension bulletin which states it includes this model year but Dodge has stated this particular VIN is not part of it. How does a VIN determine whether the actuator is going to go bad?
Mfg Campaign: 11508389
Recall Date: Feb 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
van sliding door lock actuator failure - door is stuck shut and can't be opened in emergency previous extended warranties did not cover this vehicle even though it's a 2017 model year
Corrective Action:
van sliding door lock actuator failure - door is stuck shut and can't be opened in emergency previous extended warranties did not cover this vehicle even though it's a 2017 model year
Additional Notes:
van sliding door lock actuator failure - door is stuck shut and can't be opened in emergency previous extended warranties did not cover this vehicle even though it's a 2017 model year
Mfg Campaign: 11506777
Recall Date: Feb 11, 2023
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
As is common with Dodge Caravans, this 2017 model has had a door lock actuator fail and the sliding door is inoperable and will not open - it is stuck closed. This prevents safe exit of the vehicle in the event of an accident or fire or other emergency endangering the lives of the passengers.
Corrective Action:
As is common with Dodge Caravans, this 2017 model has had a door lock actuator fail and the sliding door is inoperable and will not open - it is stuck closed. This prevents safe exit of the vehicle in the event of an accident or fire or other emergency endangering the lives of the passengers.
Additional Notes:
As is common with Dodge Caravans, this 2017 model has had a door lock actuator fail and the sliding door is inoperable and will not open - it is stuck closed. This prevents safe exit of the vehicle in the event of an accident or fire or other emergency endangering the lives of the passengers.
Mfg Campaign: 11505643
Recall Date: Feb 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
Front driver head on collision passenger curtain airbags failed to deploy and passenger front air bag exploded also third row drivers side passenger seat belt failed. Passenger flew to passenger side of seat and head shattered window and sustained head injuries which could've possibly been prevented by curtain air bag deployment 55mph head on collision driverside focused due to veering vehicle hasn't been inspected by insurance company yet only personal mechanic.
Corrective Action:
Front driver head on collision passenger curtain airbags failed to deploy and passenger front air bag exploded also third row drivers side passenger seat belt failed. Passenger flew to passenger side of seat and head shattered window and sustained head injuries which could've possibly been prevented by curtain air bag deployment 55mph head on collision driverside focused due to veering vehicle hasn't been inspected by insurance company yet only personal mechanic.
Additional Notes:
Front driver head on collision passenger curtain airbags failed to deploy and passenger front air bag exploded also third row drivers side passenger seat belt failed. Passenger flew to passenger side of seat and head shattered window and sustained head injuries which could've possibly been prevented by curtain air bag deployment 55mph head on collision driverside focused due to veering vehicle hasn't been inspected by insurance company yet only personal mechanic.
Mfg Campaign: 11505498
Recall Date: Feb 4, 2023
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Loud buzzing on driver side sliding door when locked. Door failed to open.
Corrective Action:
Loud buzzing on driver side sliding door when locked. Door failed to open.
Additional Notes:
Loud buzzing on driver side sliding door when locked. Door failed to open.
Mfg Campaign: 11500420
Recall Date: Jan 6, 2023
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Valencia, CA • 36 yrs
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