Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 15, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Consumer Complaints
499 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
There appears to be an electrical problem when locking/unlocking the doors, and a loud buzz occurs and at times, the doors hesitate to lock or unlock, which in my opinion, is a safety hazard.
Corrective Action:
There appears to be an electrical problem when locking/unlocking the doors, and a loud buzz occurs and at times, the doors hesitate to lock or unlock, which in my opinion, is a safety hazard.
Additional Notes:
There appears to be an electrical problem when locking/unlocking the doors, and a loud buzz occurs and at times, the doors hesitate to lock or unlock, which in my opinion, is a safety hazard.
Mfg Campaign: 11571319
Recall Date: Feb 11, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Both electrical doors don't want to open.
Corrective Action:
Both electrical doors don't want to open.
Additional Notes:
Both electrical doors don't want to open.
Mfg Campaign: 11569528
Recall Date: Feb 2, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car randomly stalled out without warning or signs of issues. We just purchased this used from Automax Hyundai. It has happened a total of 4 times this week.
Corrective Action:
Car randomly stalled out without warning or signs of issues. We just purchased this used from Automax Hyundai. It has happened a total of 4 times this week.
Additional Notes:
Car randomly stalled out without warning or signs of issues. We just purchased this used from Automax Hyundai. It has happened a total of 4 times this week.
Mfg Campaign: 11566077
Recall Date: Jan 17, 2024
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
*The passenger side sliding door will no longer lock. It will not lock with the clicker, the indoor power lock or manually. *This is a dangerous risk as an intruder may be able to access the interior of my van even if my kids or I are in it. Also, because it doesn't lock it could open while the car is driving injuring someone, etc... *I have not yet had it checked at a dealer. I found MANY other complaints from people saying the same thing. I assumed there was already a recall for this and was very disappointed that is not the case. I did not check with insurance, etc.. as our warranty has already expired and it wasn't caused by an accident, etc. *There was no warning that this was going to occur. It worked one day and didn't the next. I first noticed the problem about 3/4 weeks ago and have been looking for information, etc.. on recalls or what to do with this. It is obviously a safety hazard and it was not caused by anything we did.
Corrective Action:
*The passenger side sliding door will no longer lock. It will not lock with the clicker, the indoor power lock or manually. *This is a dangerous risk as an intruder may be able to access the interior of my van even if my kids or I are in it. Also, because it doesn't lock it could open while the car is driving injuring someone, etc... *I have not yet had it checked at a dealer. I found MANY other complaints from people saying the same thing. I assumed there was already a recall for this and was very disappointed that is not the case. I did not check with insurance, etc.. as our warranty has already expired and it wasn't caused by an accident, etc. *There was no warning that this was going to occur. It worked one day and didn't the next. I first noticed the problem about 3/4 weeks ago and have been looking for information, etc.. on recalls or what to do with this. It is obviously a safety hazard and it was not caused by anything we did.
Additional Notes:
*The passenger side sliding door will no longer lock. It will not lock with the clicker, the indoor power lock or manually. *This is a dangerous risk as an intruder may be able to access the interior of my van even if my kids or I are in it. Also, because it doesn't lock it could open while the car is driving injuring someone, etc... *I have not yet had it checked at a dealer. I found MANY other complaints from people saying the same thing. I assumed there was already a recall for this and was very disappointed that is not the case. I did not check with insurance, etc.. as our warranty has already expired and it wasn't caused by an accident, etc. *There was no warning that this was going to occur. It worked one day and didn't the next. I first noticed the problem about 3/4 weeks ago and have been looking for information, etc.. on recalls or what to do with this. It is obviously a safety hazard and it was not caused by anything we did.
Mfg Campaign: 11565470
Recall Date: Jan 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The drivers side door remained locked when all other door are set to unlock. The drivers side door will not come unlocked whether by remote or manually pushing unlock. This happened on its own. A mechanic looked at it and said he would not mess with it because he was scared he we break the door and suggested going to a dealer. The car manufacturer issued a recall (Mopar X98) for this very same issue but it didn't include my car serial number. So, they don't want to honor the recall on my car. This is a serious safety concern on this vehicle as it is used for the transportation of several children and should an accident happen the chance of being trapped is very high since the door will not open at all. I located a service bulletin 23-036-21 that was issued and a Mopar Warranty Extension bulletin which states it includes this model year but Dodge has stated this particular VIN is not part of it. How does a VIN determine whether the actuator is going to go bad?
Corrective Action:
The drivers side door remained locked when all other door are set to unlock. The drivers side door will not come unlocked whether by remote or manually pushing unlock. This happened on its own. A mechanic looked at it and said he would not mess with it because he was scared he we break the door and suggested going to a dealer. The car manufacturer issued a recall (Mopar X98) for this very same issue but it didn't include my car serial number. So, they don't want to honor the recall on my car. This is a serious safety concern on this vehicle as it is used for the transportation of several children and should an accident happen the chance of being trapped is very high since the door will not open at all. I located a service bulletin 23-036-21 that was issued and a Mopar Warranty Extension bulletin which states it includes this model year but Dodge has stated this particular VIN is not part of it. How does a VIN determine whether the actuator is going to go bad?
Additional Notes:
The drivers side door remained locked when all other door are set to unlock. The drivers side door will not come unlocked whether by remote or manually pushing unlock. This happened on its own. A mechanic looked at it and said he would not mess with it because he was scared he we break the door and suggested going to a dealer. The car manufacturer issued a recall (Mopar X98) for this very same issue but it didn't include my car serial number. So, they don't want to honor the recall on my car. This is a serious safety concern on this vehicle as it is used for the transportation of several children and should an accident happen the chance of being trapped is very high since the door will not open at all. I located a service bulletin 23-036-21 that was issued and a Mopar Warranty Extension bulletin which states it includes this model year but Dodge has stated this particular VIN is not part of it. How does a VIN determine whether the actuator is going to go bad?
Mfg Campaign: 11560991
Recall Date: Dec 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
2017 Grand Caravan - check engine light came on at about 90000 miles. Confirmed that it is a cylinder 2 misfire. Repair shop indicates that the cylinder needs to be re-machined (or the entire engine replaced) and also indicated that the cylinder 2 issue is well-known with the Chrysler/Dodge engines and was part of a recall for earlier models. Estimated repair cost is $4K - $5K.
Corrective Action:
2017 Grand Caravan - check engine light came on at about 90000 miles. Confirmed that it is a cylinder 2 misfire. Repair shop indicates that the cylinder needs to be re-machined (or the entire engine replaced) and also indicated that the cylinder 2 issue is well-known with the Chrysler/Dodge engines and was part of a recall for earlier models. Estimated repair cost is $4K - $5K.
Additional Notes:
2017 Grand Caravan - check engine light came on at about 90000 miles. Confirmed that it is a cylinder 2 misfire. Repair shop indicates that the cylinder needs to be re-machined (or the entire engine replaced) and also indicated that the cylinder 2 issue is well-known with the Chrysler/Dodge engines and was part of a recall for earlier models. Estimated repair cost is $4K - $5K.
Mfg Campaign: 11559121
Recall Date: Dec 8, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Cylinder 2 misfire and breaking
Corrective Action:
Cylinder 2 misfire and breaking
Additional Notes:
Cylinder 2 misfire and breaking
Mfg Campaign: 11557017
Recall Date: Nov 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
The passenger headrest busted open. There was no warning or anything like that. Also prior to that my window fell in the door well. I took it to the dealership and paid for repairs. I am glad the window did not break while I was in the car. I am taking the car to the dealership this week concerning the passenger headrest.
Corrective Action:
The passenger headrest busted open. There was no warning or anything like that. Also prior to that my window fell in the door well. I took it to the dealership and paid for repairs. I am glad the window did not break while I was in the car. I am taking the car to the dealership this week concerning the passenger headrest.
Additional Notes:
The passenger headrest busted open. There was no warning or anything like that. Also prior to that my window fell in the door well. I took it to the dealership and paid for repairs. I am glad the window did not break while I was in the car. I am taking the car to the dealership this week concerning the passenger headrest.
Mfg Campaign: 11557110
Recall Date: Nov 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
door lock actuator failed - driver side sliding door - door stuck closed will not open
Corrective Action:
door lock actuator failed - driver side sliding door - door stuck closed will not open
Additional Notes:
door lock actuator failed - driver side sliding door - door stuck closed will not open
Mfg Campaign: 11555821
Recall Date: Nov 18, 2023
Chrysler (fca Us, Llc)
Defect Description:
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Potential Consequences:
The contact owns a 2017 Dodge Grand Caravan. The contact stated that upon entering the vehicle, the passenger’s side headrest opened without impact or a crash. There were no warning lights illuminated prior to the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 90,787.
Corrective Action:
The contact owns a 2017 Dodge Grand Caravan. The contact stated that upon entering the vehicle, the passenger’s side headrest opened without impact or a crash. There were no warning lights illuminated prior to the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 90,787.
Additional Notes:
The contact owns a 2017 Dodge Grand Caravan. The contact stated that upon entering the vehicle, the passenger’s side headrest opened without impact or a crash. There were no warning lights illuminated prior to the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 90,787.
Mfg Campaign: 11554407
Recall Date: Nov 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
Passenger seat neck head rest exploded without any warning or no vehicle accident. I was at a stop light when this happens.
Corrective Action:
Passenger seat neck head rest exploded without any warning or no vehicle accident. I was at a stop light when this happens.
Additional Notes:
Passenger seat neck head rest exploded without any warning or no vehicle accident. I was at a stop light when this happens.
Mfg Campaign: 11550056
Recall Date: Oct 15, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Dodge Grand Caravan. The contact stated when she attempted to start the vehicle there was no sound of the starter motor and the instrument cluster remained black when she turned the ignition on. The contact had attempted to jump start the vehicle and had to have the vehicle towed to an independent mechanic. The mechanic diagnosed the vehicle and determined that the TIPM panel had failed. The vehicle had not been repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 19V813000 (Electrical System). The manufacturer had been informed of the failure. The failure mileage was approximately 46,000.
Corrective Action:
The contact owns a 2017 Dodge Grand Caravan. The contact stated when she attempted to start the vehicle there was no sound of the starter motor and the instrument cluster remained black when she turned the ignition on. The contact had attempted to jump start the vehicle and had to have the vehicle towed to an independent mechanic. The mechanic diagnosed the vehicle and determined that the TIPM panel had failed. The vehicle had not been repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 19V813000 (Electrical System). The manufacturer had been informed of the failure. The failure mileage was approximately 46,000.
Additional Notes:
The contact owns a 2017 Dodge Grand Caravan. The contact stated when she attempted to start the vehicle there was no sound of the starter motor and the instrument cluster remained black when she turned the ignition on. The contact had attempted to jump start the vehicle and had to have the vehicle towed to an independent mechanic. The mechanic diagnosed the vehicle and determined that the TIPM panel had failed. The vehicle had not been repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 19V813000 (Electrical System). The manufacturer had been informed of the failure. The failure mileage was approximately 46,000.
Mfg Campaign: 11549230
Recall Date: Oct 10, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The passenger sliding door starting making a squeaky noise and now won’t open or even unlock. The lock actuator is not working causing this to be a safety issue. I know it was a recall on certain caravan but mine was not. Trying to figure out how it can be added in the recall.
Corrective Action:
The passenger sliding door starting making a squeaky noise and now won’t open or even unlock. The lock actuator is not working causing this to be a safety issue. I know it was a recall on certain caravan but mine was not. Trying to figure out how it can be added in the recall.
Additional Notes:
The passenger sliding door starting making a squeaky noise and now won’t open or even unlock. The lock actuator is not working causing this to be a safety issue. I know it was a recall on certain caravan but mine was not. Trying to figure out how it can be added in the recall.
Mfg Campaign: 11545872
Recall Date: Sep 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2017 Dodge Grand Caravan. Check engine light reading code P0302 (cylinder 2 misfire). Mechanic replaced spark plugs and coils, but car is still throwing same code. This is appears to also be an issue with a recall on other year models of Dodge Grand Caravans. Mechanics unsure what to do as components have already been replaced and engine light comes back on after clearing code repeatedly.
Corrective Action:
2017 Dodge Grand Caravan. Check engine light reading code P0302 (cylinder 2 misfire). Mechanic replaced spark plugs and coils, but car is still throwing same code. This is appears to also be an issue with a recall on other year models of Dodge Grand Caravans. Mechanics unsure what to do as components have already been replaced and engine light comes back on after clearing code repeatedly.
Additional Notes:
2017 Dodge Grand Caravan. Check engine light reading code P0302 (cylinder 2 misfire). Mechanic replaced spark plugs and coils, but car is still throwing same code. This is appears to also be an issue with a recall on other year models of Dodge Grand Caravans. Mechanics unsure what to do as components have already been replaced and engine light comes back on after clearing code repeatedly.
Mfg Campaign: 11545900
Recall Date: Sep 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
Was on vacation and when I returned from a 9 day trip my car, which had not been drove at all, the drivers side head rest had popped out. This is part of the air bag system. That happened July 2023. September 13, 2023 at 6:01 pm I was driving down the road and my passenger head rest popped out hitting my daughter in the back of the head. The noise it made scared me to death. I am no longer covered under any type of warranty and now expected to pay for something that is a manufactured defect.
Corrective Action:
Was on vacation and when I returned from a 9 day trip my car, which had not been drove at all, the drivers side head rest had popped out. This is part of the air bag system. That happened July 2023. September 13, 2023 at 6:01 pm I was driving down the road and my passenger head rest popped out hitting my daughter in the back of the head. The noise it made scared me to death. I am no longer covered under any type of warranty and now expected to pay for something that is a manufactured defect.
Additional Notes:
Was on vacation and when I returned from a 9 day trip my car, which had not been drove at all, the drivers side head rest had popped out. This is part of the air bag system. That happened July 2023. September 13, 2023 at 6:01 pm I was driving down the road and my passenger head rest popped out hitting my daughter in the back of the head. The noise it made scared me to death. I am no longer covered under any type of warranty and now expected to pay for something that is a manufactured defect.
Mfg Campaign: 11544385
Recall Date: Sep 13, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The drivers side door remained locked when all other door are set to unlock. The drivers side door will not come unlocked whether by remote or manually pushing unlock. This happened on its own. A mechanic looked at it and said he would not mess with it because he was scared he we break the door and suggested going to a dealer.
Corrective Action:
The drivers side door remained locked when all other door are set to unlock. The drivers side door will not come unlocked whether by remote or manually pushing unlock. This happened on its own. A mechanic looked at it and said he would not mess with it because he was scared he we break the door and suggested going to a dealer.
Additional Notes:
The drivers side door remained locked when all other door are set to unlock. The drivers side door will not come unlocked whether by remote or manually pushing unlock. This happened on its own. A mechanic looked at it and said he would not mess with it because he was scared he we break the door and suggested going to a dealer.
Mfg Campaign: 11544154
Recall Date: Sep 12, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Cylinder 2 Random mis-fire. Began fall 2022. Multiple attempts to repair failed. Cylinder head replaced in Feb/Mar 2023. September 10, 2023 same issue reoccurred. Engine began to mis-fire violently, needed to be towed back to Dodge dealership where original repair was completed. Mileage at the time of the head replacement 91205. Mileage when problem reoccurred 97108.
Corrective Action:
Cylinder 2 Random mis-fire. Began fall 2022. Multiple attempts to repair failed. Cylinder head replaced in Feb/Mar 2023. September 10, 2023 same issue reoccurred. Engine began to mis-fire violently, needed to be towed back to Dodge dealership where original repair was completed. Mileage at the time of the head replacement 91205. Mileage when problem reoccurred 97108.
Additional Notes:
Cylinder 2 Random mis-fire. Began fall 2022. Multiple attempts to repair failed. Cylinder head replaced in Feb/Mar 2023. September 10, 2023 same issue reoccurred. Engine began to mis-fire violently, needed to be towed back to Dodge dealership where original repair was completed. Mileage at the time of the head replacement 91205. Mileage when problem reoccurred 97108.
Mfg Campaign: 11543650
Recall Date: Sep 10, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When locking and unlocking the doors or using the automatic lock when the car is in drive, the driver side sliding door either will not unlock at all (even manually) or when it automatically locks and unlocks it makes an aggressive vibration sound and does not work. I have to go through the passenger side sliding door to take the car seat out of the van. If it were an emergency and I needed to open the rear door it would cause a serious safety issue
Corrective Action:
When locking and unlocking the doors or using the automatic lock when the car is in drive, the driver side sliding door either will not unlock at all (even manually) or when it automatically locks and unlocks it makes an aggressive vibration sound and does not work. I have to go through the passenger side sliding door to take the car seat out of the van. If it were an emergency and I needed to open the rear door it would cause a serious safety issue
Additional Notes:
When locking and unlocking the doors or using the automatic lock when the car is in drive, the driver side sliding door either will not unlock at all (even manually) or when it automatically locks and unlocks it makes an aggressive vibration sound and does not work. I have to go through the passenger side sliding door to take the car seat out of the van. If it were an emergency and I needed to open the rear door it would cause a serious safety issue
Mfg Campaign: 11542692
Recall Date: Sep 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When locking and unlocking the doors or using the automatic lock when the car is in drive, the driver side sliding door either will not unlock at all (even manually) or when it automatically locks and unlocks it makes an aggressive vibration sound and does not work. I have to go through the passenger side sliding door to take the car seat out of the van. If it were an emergency and I needed to open the rear door it would cause a serious safety issue
Corrective Action:
When locking and unlocking the doors or using the automatic lock when the car is in drive, the driver side sliding door either will not unlock at all (even manually) or when it automatically locks and unlocks it makes an aggressive vibration sound and does not work. I have to go through the passenger side sliding door to take the car seat out of the van. If it were an emergency and I needed to open the rear door it would cause a serious safety issue
Additional Notes:
When locking and unlocking the doors or using the automatic lock when the car is in drive, the driver side sliding door either will not unlock at all (even manually) or when it automatically locks and unlocks it makes an aggressive vibration sound and does not work. I have to go through the passenger side sliding door to take the car seat out of the van. If it were an emergency and I needed to open the rear door it would cause a serious safety issue
Mfg Campaign: 11542692
Recall Date: Sep 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR
Potential Consequences:
The contact owns a 2017 Dodge Grand Caravan. The contact stated that the sliding door on the driver’s failed to close as needed. The contact took the vehicle to the dealer to be diagnosed and the contact was informed that the sliding door actuator had failed and needed to be replaced. The vehicle had not been repaired. The contact learned of an Extended Warranty Coverage; however, the vehicle was not included. The manufacturer was made aware of the failure. The approximate failure mileage was 113,000.
Corrective Action:
The contact owns a 2017 Dodge Grand Caravan. The contact stated that the sliding door on the driver’s failed to close as needed. The contact took the vehicle to the dealer to be diagnosed and the contact was informed that the sliding door actuator had failed and needed to be replaced. The vehicle had not been repaired. The contact learned of an Extended Warranty Coverage; however, the vehicle was not included. The manufacturer was made aware of the failure. The approximate failure mileage was 113,000.
Additional Notes:
The contact owns a 2017 Dodge Grand Caravan. The contact stated that the sliding door on the driver’s failed to close as needed. The contact took the vehicle to the dealer to be diagnosed and the contact was informed that the sliding door actuator had failed and needed to be replaced. The vehicle had not been repaired. The contact learned of an Extended Warranty Coverage; however, the vehicle was not included. The manufacturer was made aware of the failure. The approximate failure mileage was 113,000.
Mfg Campaign: 11541632
Recall Date: Aug 30, 2023
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