Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 15, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Consumer Complaints
325 ComplaintsChrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
While I was driving, I was hit in the back of the head causing me to get dizzy. I thought someone was in my van and punched me. I slammed on my brakes and jumped out. No one was in there. It was my headrest that deployed. I didn’t know that a headrest deploying was a thing. I noticed a small plastic piece on my seat. After looking at the headrest, it’s visibly broke. I have a migraine headache, left side neck pain, and have to drive with my seat back further as to not have my head tilted forward when driving. Had I been going faster this could have no doubt caused an accident.
Corrective Action:
While I was driving, I was hit in the back of the head causing me to get dizzy. I thought someone was in my van and punched me. I slammed on my brakes and jumped out. No one was in there. It was my headrest that deployed. I didn’t know that a headrest deploying was a thing. I noticed a small plastic piece on my seat. After looking at the headrest, it’s visibly broke. I have a migraine headache, left side neck pain, and have to drive with my seat back further as to not have my head tilted forward when driving. Had I been going faster this could have no doubt caused an accident.
Additional Notes:
While I was driving, I was hit in the back of the head causing me to get dizzy. I thought someone was in my van and punched me. I slammed on my brakes and jumped out. No one was in there. It was my headrest that deployed. I didn’t know that a headrest deploying was a thing. I noticed a small plastic piece on my seat. After looking at the headrest, it’s visibly broke. I have a migraine headache, left side neck pain, and have to drive with my seat back further as to not have my head tilted forward when driving. Had I been going faster this could have no doubt caused an accident.
Mfg Campaign: 11518359
Recall Date: Apr 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Both sliding doors on my dodge caravan stop locking/unlocking. The driver side door stopped working while in the locked position and the door will not unlock from inside or outside of the vehicle. This is a safety hazard, especially while having kids in the back and the door will not open at all. I have read online that this is a common issue, but is not a recall. This should be a recall since the door just stopped working. What happens when both stop working in a vehicle and the person has no way to get people out of the back, especially if it is used as a handicapped vehicle.
Corrective Action:
Both sliding doors on my dodge caravan stop locking/unlocking. The driver side door stopped working while in the locked position and the door will not unlock from inside or outside of the vehicle. This is a safety hazard, especially while having kids in the back and the door will not open at all. I have read online that this is a common issue, but is not a recall. This should be a recall since the door just stopped working. What happens when both stop working in a vehicle and the person has no way to get people out of the back, especially if it is used as a handicapped vehicle.
Additional Notes:
Both sliding doors on my dodge caravan stop locking/unlocking. The driver side door stopped working while in the locked position and the door will not unlock from inside or outside of the vehicle. This is a safety hazard, especially while having kids in the back and the door will not open at all. I have read online that this is a common issue, but is not a recall. This should be a recall since the door just stopped working. What happens when both stop working in a vehicle and the person has no way to get people out of the back, especially if it is used as a handicapped vehicle.
Mfg Campaign: 11517942
Recall Date: Apr 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING THE CHECK ENGINE LIGHT CAME ON. THE ENGINE IDLE WAS ROUGH. I CHECKED THE CODE AND IT WAS A MISFIRE IN CYLINDER #2. I HAD THE SPARK PLUGS CHANGED AND THE VAN STILL IDLED ROUGH AND CHECK ENGINE LIGHT CAME BACK ON. IT LOSES POWER ON ACCELERATION. I HAD A MECHANIC LOOK AT IT AND THEY FOUND A DEFECTIVE VALVE GUIDE IN THE CYLINDER. THEY STATED THIS IS A COMMON PROBLEM WITH THIS ENGINE. HE SAID IT IS A COMPRESSION ISSUE.
Corrective Action:
WHILE DRIVING THE CHECK ENGINE LIGHT CAME ON. THE ENGINE IDLE WAS ROUGH. I CHECKED THE CODE AND IT WAS A MISFIRE IN CYLINDER #2. I HAD THE SPARK PLUGS CHANGED AND THE VAN STILL IDLED ROUGH AND CHECK ENGINE LIGHT CAME BACK ON. IT LOSES POWER ON ACCELERATION. I HAD A MECHANIC LOOK AT IT AND THEY FOUND A DEFECTIVE VALVE GUIDE IN THE CYLINDER. THEY STATED THIS IS A COMMON PROBLEM WITH THIS ENGINE. HE SAID IT IS A COMPRESSION ISSUE.
Additional Notes:
WHILE DRIVING THE CHECK ENGINE LIGHT CAME ON. THE ENGINE IDLE WAS ROUGH. I CHECKED THE CODE AND IT WAS A MISFIRE IN CYLINDER #2. I HAD THE SPARK PLUGS CHANGED AND THE VAN STILL IDLED ROUGH AND CHECK ENGINE LIGHT CAME BACK ON. IT LOSES POWER ON ACCELERATION. I HAD A MECHANIC LOOK AT IT AND THEY FOUND A DEFECTIVE VALVE GUIDE IN THE CYLINDER. THEY STATED THIS IS A COMMON PROBLEM WITH THIS ENGINE. HE SAID IT IS A COMPRESSION ISSUE.
Mfg Campaign: 11516524
Recall Date: Apr 11, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The power locks in each door have failed and no door is accessible from the outside with exception to the drivers side front door. I am no longer able to open the passenger door nor the drivers side and passengers side sliding doors. This began while my kids were in the van and they were unable to get out without climbing through the van. The lock actuators in every single door have failed. There does not seem to be a root cause. I locked the van one evening and found the drivers side door no longer unlocked with the fob. Shortly after, the passengers side door lock failed altogether. As of tonight, both sliding doors cannot be unlocked and are jammed shut. There is no damage, this just appears to be a mechanical failure.
Corrective Action:
The power locks in each door have failed and no door is accessible from the outside with exception to the drivers side front door. I am no longer able to open the passenger door nor the drivers side and passengers side sliding doors. This began while my kids were in the van and they were unable to get out without climbing through the van. The lock actuators in every single door have failed. There does not seem to be a root cause. I locked the van one evening and found the drivers side door no longer unlocked with the fob. Shortly after, the passengers side door lock failed altogether. As of tonight, both sliding doors cannot be unlocked and are jammed shut. There is no damage, this just appears to be a mechanical failure.
Additional Notes:
The power locks in each door have failed and no door is accessible from the outside with exception to the drivers side front door. I am no longer able to open the passenger door nor the drivers side and passengers side sliding doors. This began while my kids were in the van and they were unable to get out without climbing through the van. The lock actuators in every single door have failed. There does not seem to be a root cause. I locked the van one evening and found the drivers side door no longer unlocked with the fob. Shortly after, the passengers side door lock failed altogether. As of tonight, both sliding doors cannot be unlocked and are jammed shut. There is no damage, this just appears to be a mechanical failure.
Mfg Campaign: 11516146
Recall Date: Apr 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
In June 2022 the driver's side sliding door became stuck in the locked position. It was difficult to get my young children in/out of the vehicle safely. I took the van to the dealership where I was charged over $900 to have the actuator replaced (See attached). From doing research online, I see that there is a known issue with this specific part for vehicles produced in 2015-2017 and an extended warranty was given to those vehicles because it was found to be unsafe. (NO. D-21-15 see attached) Unfortunately, my vehicle was produced in November 2017 and the extended warranty only covers vehicles up to January 2017. From my understanding, this part is not supposed to break or have to be replaced. The problem with this piece of the vehicle is clearly still an issue with vehicles produced after January 2017. As of Sunday, March 26, 2023 I am now having the same issue AGAIN with the other passenger side sliding door and will need the actuator replaced.
Corrective Action:
In June 2022 the driver's side sliding door became stuck in the locked position. It was difficult to get my young children in/out of the vehicle safely. I took the van to the dealership where I was charged over $900 to have the actuator replaced (See attached). From doing research online, I see that there is a known issue with this specific part for vehicles produced in 2015-2017 and an extended warranty was given to those vehicles because it was found to be unsafe. (NO. D-21-15 see attached) Unfortunately, my vehicle was produced in November 2017 and the extended warranty only covers vehicles up to January 2017. From my understanding, this part is not supposed to break or have to be replaced. The problem with this piece of the vehicle is clearly still an issue with vehicles produced after January 2017. As of Sunday, March 26, 2023 I am now having the same issue AGAIN with the other passenger side sliding door and will need the actuator replaced.
Additional Notes:
In June 2022 the driver's side sliding door became stuck in the locked position. It was difficult to get my young children in/out of the vehicle safely. I took the van to the dealership where I was charged over $900 to have the actuator replaced (See attached). From doing research online, I see that there is a known issue with this specific part for vehicles produced in 2015-2017 and an extended warranty was given to those vehicles because it was found to be unsafe. (NO. D-21-15 see attached) Unfortunately, my vehicle was produced in November 2017 and the extended warranty only covers vehicles up to January 2017. From my understanding, this part is not supposed to break or have to be replaced. The problem with this piece of the vehicle is clearly still an issue with vehicles produced after January 2017. As of Sunday, March 26, 2023 I am now having the same issue AGAIN with the other passenger side sliding door and will need the actuator replaced.
Mfg Campaign: 11514376
Recall Date: Mar 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission leak leading to transmission needing to be rebuilt
Corrective Action:
Transmission leak leading to transmission needing to be rebuilt
Additional Notes:
Transmission leak leading to transmission needing to be rebuilt
Mfg Campaign: 11512777
Recall Date: Mar 20, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Drivers door lock actuator failed. Drivers door will not lock automatically when driving. The door can be locked and unlocked manually from the inside, and by the key from the outside.
Corrective Action:
Drivers door lock actuator failed. Drivers door will not lock automatically when driving. The door can be locked and unlocked manually from the inside, and by the key from the outside.
Additional Notes:
Drivers door lock actuator failed. Drivers door will not lock automatically when driving. The door can be locked and unlocked manually from the inside, and by the key from the outside.
Mfg Campaign: 11511944
Recall Date: Mar 15, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Drivers door lock actuator failed. Drivers door will not lock automatically when driving. The door can be locked and unlocked manually from the inside, and by the key from the outside.
Corrective Action:
Drivers door lock actuator failed. Drivers door will not lock automatically when driving. The door can be locked and unlocked manually from the inside, and by the key from the outside.
Additional Notes:
Drivers door lock actuator failed. Drivers door will not lock automatically when driving. The door can be locked and unlocked manually from the inside, and by the key from the outside.
Mfg Campaign: 11511944
Recall Date: Mar 15, 2023
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2018 Dodge Grand Caravan. The contact stated that the second-row driver’s side seat belt malfunctioned and failed to unlock, causing the child to become entrapped in the car seat. With help from a family member the contact was able to eventually maneuver the child out of the car seat. During the failure, the child had stomach pains. No medical treatment was required. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 83,000.
Corrective Action:
The contact owns a 2018 Dodge Grand Caravan. The contact stated that the second-row driver’s side seat belt malfunctioned and failed to unlock, causing the child to become entrapped in the car seat. With help from a family member the contact was able to eventually maneuver the child out of the car seat. During the failure, the child had stomach pains. No medical treatment was required. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 83,000.
Additional Notes:
The contact owns a 2018 Dodge Grand Caravan. The contact stated that the second-row driver’s side seat belt malfunctioned and failed to unlock, causing the child to become entrapped in the car seat. With help from a family member the contact was able to eventually maneuver the child out of the car seat. During the failure, the child had stomach pains. No medical treatment was required. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 83,000.
Mfg Campaign: 11511018
Recall Date: Mar 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES
Potential Consequences:
The contact owns a 2018 Dodge Grand Caravan. The contact stated that the driver's side rear passenger sliding door failed to unlock. The contact was unable to unlock the door. The vehicle was taken to an independent mechanic, where it was diagnosed that the door lock actuator needed to be replaced. The vehicle was not repaired, and the contact stated that both rear passenger’s side sliding doors failed to unlock as designed. The manufacturer was not made aware of the failure. The approximate failure mileage was 90,000.
Corrective Action:
The contact owns a 2018 Dodge Grand Caravan. The contact stated that the driver's side rear passenger sliding door failed to unlock. The contact was unable to unlock the door. The vehicle was taken to an independent mechanic, where it was diagnosed that the door lock actuator needed to be replaced. The vehicle was not repaired, and the contact stated that both rear passenger’s side sliding doors failed to unlock as designed. The manufacturer was not made aware of the failure. The approximate failure mileage was 90,000.
Additional Notes:
The contact owns a 2018 Dodge Grand Caravan. The contact stated that the driver's side rear passenger sliding door failed to unlock. The contact was unable to unlock the door. The vehicle was taken to an independent mechanic, where it was diagnosed that the door lock actuator needed to be replaced. The vehicle was not repaired, and the contact stated that both rear passenger’s side sliding doors failed to unlock as designed. The manufacturer was not made aware of the failure. The approximate failure mileage was 90,000.
Mfg Campaign: 11510769
Recall Date: Mar 8, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Check engine light came on. Vehicle would shake and have trouble accelerating when I put my foot on the gas pedal, it was worse if gone above 45 MPH. Vehicle was sent to mechanic for diagnosis and repair. P0302 code was read for #2 fuel cylinder misfire. PCV valve, Coil pack, All spark plugs, & Fuel injector were replaced. Check engine light is still on. Vehicle cannot be operated under mechanics safety recommendation. There is still a cylinder 2 misfire. Car can stall at anytime if operated. Dodge dealership have been notified and said there are no recalls. Warranty only covers up to 60,000 for power train issues. I’ve called another shop as well for a 3rd opinion, the engine has been failing in many vehicles with the same code.
Corrective Action:
Check engine light came on. Vehicle would shake and have trouble accelerating when I put my foot on the gas pedal, it was worse if gone above 45 MPH. Vehicle was sent to mechanic for diagnosis and repair. P0302 code was read for #2 fuel cylinder misfire. PCV valve, Coil pack, All spark plugs, & Fuel injector were replaced. Check engine light is still on. Vehicle cannot be operated under mechanics safety recommendation. There is still a cylinder 2 misfire. Car can stall at anytime if operated. Dodge dealership have been notified and said there are no recalls. Warranty only covers up to 60,000 for power train issues. I’ve called another shop as well for a 3rd opinion, the engine has been failing in many vehicles with the same code.
Additional Notes:
Check engine light came on. Vehicle would shake and have trouble accelerating when I put my foot on the gas pedal, it was worse if gone above 45 MPH. Vehicle was sent to mechanic for diagnosis and repair. P0302 code was read for #2 fuel cylinder misfire. PCV valve, Coil pack, All spark plugs, & Fuel injector were replaced. Check engine light is still on. Vehicle cannot be operated under mechanics safety recommendation. There is still a cylinder 2 misfire. Car can stall at anytime if operated. Dodge dealership have been notified and said there are no recalls. Warranty only covers up to 60,000 for power train issues. I’ve called another shop as well for a 3rd opinion, the engine has been failing in many vehicles with the same code.
Mfg Campaign: 11510019
Recall Date: Mar 3, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Check engine light came on. Vehicle would shake and have trouble accelerating when I put my foot on the gas pedal, it was worse if gone above 45 MPH. Vehicle was sent to mechanic for diagnosis and repair. P0302 code was read for #2 fuel cylinder misfire. PCV valve, Coil pack, All spark plugs, & Fuel injector were replaced. Check engine light is still on. Vehicle cannot be operated under mechanics safety recommendation. There is still a cylinder 2 misfire. Car can stall at anytime if operated. Dodge dealership have been notified and said there are no recalls. Warranty only covers up to 60,000 for power train issues. I’ve called another shop as well for a 3rd opinion, the engine has been failing in many vehicles with the same code.
Corrective Action:
Check engine light came on. Vehicle would shake and have trouble accelerating when I put my foot on the gas pedal, it was worse if gone above 45 MPH. Vehicle was sent to mechanic for diagnosis and repair. P0302 code was read for #2 fuel cylinder misfire. PCV valve, Coil pack, All spark plugs, & Fuel injector were replaced. Check engine light is still on. Vehicle cannot be operated under mechanics safety recommendation. There is still a cylinder 2 misfire. Car can stall at anytime if operated. Dodge dealership have been notified and said there are no recalls. Warranty only covers up to 60,000 for power train issues. I’ve called another shop as well for a 3rd opinion, the engine has been failing in many vehicles with the same code.
Additional Notes:
Check engine light came on. Vehicle would shake and have trouble accelerating when I put my foot on the gas pedal, it was worse if gone above 45 MPH. Vehicle was sent to mechanic for diagnosis and repair. P0302 code was read for #2 fuel cylinder misfire. PCV valve, Coil pack, All spark plugs, & Fuel injector were replaced. Check engine light is still on. Vehicle cannot be operated under mechanics safety recommendation. There is still a cylinder 2 misfire. Car can stall at anytime if operated. Dodge dealership have been notified and said there are no recalls. Warranty only covers up to 60,000 for power train issues. I’ve called another shop as well for a 3rd opinion, the engine has been failing in many vehicles with the same code.
Mfg Campaign: 11510019
Recall Date: Mar 3, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Check engine light came on. Vehicle would shake and have trouble accelerating when I put my foot on the gas pedal, it was worse if gone above 45 MPH. Vehicle was sent to mechanic for diagnosis and repair. P0302 code was read for #2 fuel cylinder misfire. PCV valve, Coil pack, All spark plugs, & Fuel injector were replaced. Check engine light is still on. Vehicle cannot be operated under mechanics safety recommendation. There is still a cylinder 2 misfire. Car can stall at anytime if operated. Dodge dealership have been notified and said there are no recalls. Warranty only covers up to 60,000 for power train issues. I’ve called another shop as well for a 3rd opinion, the engine has been failing in many vehicles with the same code.
Corrective Action:
Check engine light came on. Vehicle would shake and have trouble accelerating when I put my foot on the gas pedal, it was worse if gone above 45 MPH. Vehicle was sent to mechanic for diagnosis and repair. P0302 code was read for #2 fuel cylinder misfire. PCV valve, Coil pack, All spark plugs, & Fuel injector were replaced. Check engine light is still on. Vehicle cannot be operated under mechanics safety recommendation. There is still a cylinder 2 misfire. Car can stall at anytime if operated. Dodge dealership have been notified and said there are no recalls. Warranty only covers up to 60,000 for power train issues. I’ve called another shop as well for a 3rd opinion, the engine has been failing in many vehicles with the same code.
Additional Notes:
Check engine light came on. Vehicle would shake and have trouble accelerating when I put my foot on the gas pedal, it was worse if gone above 45 MPH. Vehicle was sent to mechanic for diagnosis and repair. P0302 code was read for #2 fuel cylinder misfire. PCV valve, Coil pack, All spark plugs, & Fuel injector were replaced. Check engine light is still on. Vehicle cannot be operated under mechanics safety recommendation. There is still a cylinder 2 misfire. Car can stall at anytime if operated. Dodge dealership have been notified and said there are no recalls. Warranty only covers up to 60,000 for power train issues. I’ve called another shop as well for a 3rd opinion, the engine has been failing in many vehicles with the same code.
Mfg Campaign: 11510019
Recall Date: Mar 3, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Sliding doors stuck in lock position from the actuator
Corrective Action:
Sliding doors stuck in lock position from the actuator
Additional Notes:
Sliding doors stuck in lock position from the actuator
Mfg Campaign: 11509341
Recall Date: Feb 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Left sliding door actuator frozen. Unable to exit car if there is an emergency.
Corrective Action:
Left sliding door actuator frozen. Unable to exit car if there is an emergency.
Additional Notes:
Left sliding door actuator frozen. Unable to exit car if there is an emergency.
Mfg Campaign: 11506330
Recall Date: Feb 8, 2023
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Rear passenger door is stuck in the lock position due to a faulty Lock Actuator. Huge. safety. risk and a known issue.
Corrective Action:
Rear passenger door is stuck in the lock position due to a faulty Lock Actuator. Huge. safety. risk and a known issue.
Additional Notes:
Rear passenger door is stuck in the lock position due to a faulty Lock Actuator. Huge. safety. risk and a known issue.
Mfg Campaign: 11505810
Recall Date: Feb 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Drivers side sliding door actuator broke leaving door in locked position. Unable to manually or electrically unlock door to open it. While researching this found passenger side door actuator broken leaving door in unlocked position. Unable to manually or electrically lock door.
Corrective Action:
Drivers side sliding door actuator broke leaving door in locked position. Unable to manually or electrically unlock door to open it. While researching this found passenger side door actuator broken leaving door in unlocked position. Unable to manually or electrically lock door.
Additional Notes:
Drivers side sliding door actuator broke leaving door in locked position. Unable to manually or electrically unlock door to open it. While researching this found passenger side door actuator broken leaving door in unlocked position. Unable to manually or electrically lock door.
Mfg Campaign: 11505012
Recall Date: Feb 1, 2023
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The trim located on the driver’s side door (next to the window, on the side of the window closest to the rear of the vehicle) came off while we were driving 70 mph down a highway. It hit near the window of the passenger door (on the driver’s side, where a child was seated), causing damage to our vehicle, and then continued to fly, thankfully not hitting any vehicles behind us. I report it because we have family who also have this same type of van and the exact same trim came off of the exact same spot. And I have seen multiple, multiple of the same type of vans since with the same exact missing trim. This is a safety risk to everyone else on the road, and it was a safety risk for my own family when it came off and barely missed a window.
Corrective Action:
The trim located on the driver’s side door (next to the window, on the side of the window closest to the rear of the vehicle) came off while we were driving 70 mph down a highway. It hit near the window of the passenger door (on the driver’s side, where a child was seated), causing damage to our vehicle, and then continued to fly, thankfully not hitting any vehicles behind us. I report it because we have family who also have this same type of van and the exact same trim came off of the exact same spot. And I have seen multiple, multiple of the same type of vans since with the same exact missing trim. This is a safety risk to everyone else on the road, and it was a safety risk for my own family when it came off and barely missed a window.
Additional Notes:
The trim located on the driver’s side door (next to the window, on the side of the window closest to the rear of the vehicle) came off while we were driving 70 mph down a highway. It hit near the window of the passenger door (on the driver’s side, where a child was seated), causing damage to our vehicle, and then continued to fly, thankfully not hitting any vehicles behind us. I report it because we have family who also have this same type of van and the exact same trim came off of the exact same spot. And I have seen multiple, multiple of the same type of vans since with the same exact missing trim. This is a safety risk to everyone else on the road, and it was a safety risk for my own family when it came off and barely missed a window.
Mfg Campaign: 11503888
Recall Date: Jan 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Driver-side sliding passenger door lock gets stuck in locked position. Will not unlock with key fob or buttons inside the car. You have to manually push the lock with great force to get it to disengage. This is a serious hazard because it effectively traps people in the backseat because you cannot manually disengage the lock. This is apparently a known issue by the manufacturer, and it costs between $1100 and $1500 to fix. No warning lights or indicators signaled this problem prior to failure. First failure of this kind started 1/23/23
Corrective Action:
Driver-side sliding passenger door lock gets stuck in locked position. Will not unlock with key fob or buttons inside the car. You have to manually push the lock with great force to get it to disengage. This is a serious hazard because it effectively traps people in the backseat because you cannot manually disengage the lock. This is apparently a known issue by the manufacturer, and it costs between $1100 and $1500 to fix. No warning lights or indicators signaled this problem prior to failure. First failure of this kind started 1/23/23
Additional Notes:
Driver-side sliding passenger door lock gets stuck in locked position. Will not unlock with key fob or buttons inside the car. You have to manually push the lock with great force to get it to disengage. This is a serious hazard because it effectively traps people in the backseat because you cannot manually disengage the lock. This is apparently a known issue by the manufacturer, and it costs between $1100 and $1500 to fix. No warning lights or indicators signaled this problem prior to failure. First failure of this kind started 1/23/23
Mfg Campaign: 11503567
Recall Date: Jan 25, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My passenger side powered sliding door wont close all the way. The back part won't latch. Even if we close it manually it wont close all the way. This car is only 5 years old!! Why am I having so many problems with it. How can I feel safe driving my car when one of the doors won't close correctly?
Corrective Action:
My passenger side powered sliding door wont close all the way. The back part won't latch. Even if we close it manually it wont close all the way. This car is only 5 years old!! Why am I having so many problems with it. How can I feel safe driving my car when one of the doors won't close correctly?
Additional Notes:
My passenger side powered sliding door wont close all the way. The back part won't latch. Even if we close it manually it wont close all the way. This car is only 5 years old!! Why am I having so many problems with it. How can I feel safe driving my car when one of the doors won't close correctly?
Mfg Campaign: 11501809
Recall Date: Jan 14, 2023
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