Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 15, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Consumer Complaints
325 ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Sliding passenger door staying in the unlock position
Corrective Action:
Sliding passenger door staying in the unlock position
Additional Notes:
Sliding passenger door staying in the unlock position
Mfg Campaign: 11537470
Recall Date: Aug 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
While driving the passenger headrest popped open hitting passenger in the head. Tried resetting the headrest but it would not latch.
Corrective Action:
While driving the passenger headrest popped open hitting passenger in the head. Tried resetting the headrest but it would not latch.
Additional Notes:
While driving the passenger headrest popped open hitting passenger in the head. Tried resetting the headrest but it would not latch.
Mfg Campaign: 11536738
Recall Date: Aug 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Right side sliding door actuator fails to lock and unlock. Manual and automatic commands fail to lock and unlock the door. No inspection necessary. No warning is issued.
Corrective Action:
Right side sliding door actuator fails to lock and unlock. Manual and automatic commands fail to lock and unlock the door. No inspection necessary. No warning is issued.
Additional Notes:
Right side sliding door actuator fails to lock and unlock. Manual and automatic commands fail to lock and unlock the door. No inspection necessary. No warning is issued.
Mfg Campaign: 11535484
Recall Date: Jul 31, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The trunk has opened several times usually at night where we find it in the morning open and creating a serious security problem with access to the car available. The vehicle has remote key control to the trunk and doors opening. Since we live in Huber Heights , Ohio We are aware that there is a lot of Military Air Traffic at night since we are close to Wright Patterson Air Base and once in a while we find the TV on in the front room.
Corrective Action:
The trunk has opened several times usually at night where we find it in the morning open and creating a serious security problem with access to the car available. The vehicle has remote key control to the trunk and doors opening. Since we live in Huber Heights , Ohio We are aware that there is a lot of Military Air Traffic at night since we are close to Wright Patterson Air Base and once in a while we find the TV on in the front room.
Additional Notes:
The trunk has opened several times usually at night where we find it in the morning open and creating a serious security problem with access to the car available. The vehicle has remote key control to the trunk and doors opening. Since we live in Huber Heights , Ohio We are aware that there is a lot of Military Air Traffic at night since we are close to Wright Patterson Air Base and once in a while we find the TV on in the front room.
Mfg Campaign: 11534019
Recall Date: Jul 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle requires repair for Transmission part failure at 69,000 miles. Multiple mechanics and online complaint records show transmission issues as a common problem for this make and model. Owners should not be facing a major engine repair of over $3500 when the vehicle is 5 years old and just past the power train warranty period.
Corrective Action:
Vehicle requires repair for Transmission part failure at 69,000 miles. Multiple mechanics and online complaint records show transmission issues as a common problem for this make and model. Owners should not be facing a major engine repair of over $3500 when the vehicle is 5 years old and just past the power train warranty period.
Additional Notes:
Vehicle requires repair for Transmission part failure at 69,000 miles. Multiple mechanics and online complaint records show transmission issues as a common problem for this make and model. Owners should not be facing a major engine repair of over $3500 when the vehicle is 5 years old and just past the power train warranty period.
Mfg Campaign: 11531803
Recall Date: Jul 12, 2023
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2018 Dodge Grand Caravan. The contact stated that after reversing out of a parking space and coasting to exit the parking lot, the driver’s and passenger’s side air bags deployed unintendedly and without impact. The air bags within both the driver’s and passenger’s side seats also deployed. The dealer was made aware of the failure, but the vehicle was not diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure was 113,626.
Corrective Action:
The contact owns a 2018 Dodge Grand Caravan. The contact stated that after reversing out of a parking space and coasting to exit the parking lot, the driver’s and passenger’s side air bags deployed unintendedly and without impact. The air bags within both the driver’s and passenger’s side seats also deployed. The dealer was made aware of the failure, but the vehicle was not diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure was 113,626.
Additional Notes:
The contact owns a 2018 Dodge Grand Caravan. The contact stated that after reversing out of a parking space and coasting to exit the parking lot, the driver’s and passenger’s side air bags deployed unintendedly and without impact. The air bags within both the driver’s and passenger’s side seats also deployed. The dealer was made aware of the failure, but the vehicle was not diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure was 113,626.
Mfg Campaign: 11530714
Recall Date: Jul 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
The contact owns a 2018 Dodge Grand Caravan. The contact stated the passenger’s side sliding door failed to open properly. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the passenger’s side sliding door actuator needed to be replaced. The vehicle was repaired. The contact stated on July 1, 2023, the driver’s sliding door also experienced the failure and failed to open properly. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 72,500.
Corrective Action:
The contact owns a 2018 Dodge Grand Caravan. The contact stated the passenger’s side sliding door failed to open properly. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the passenger’s side sliding door actuator needed to be replaced. The vehicle was repaired. The contact stated on July 1, 2023, the driver’s sliding door also experienced the failure and failed to open properly. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 72,500.
Additional Notes:
The contact owns a 2018 Dodge Grand Caravan. The contact stated the passenger’s side sliding door failed to open properly. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the passenger’s side sliding door actuator needed to be replaced. The vehicle was repaired. The contact stated on July 1, 2023, the driver’s sliding door also experienced the failure and failed to open properly. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 72,500.
Mfg Campaign: 11530081
Recall Date: Jul 3, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
My POWERTRAIN/TRANSMISSION failed. I have 91,000 miles on this vehicle. the vehicle began to accelerate on its own while in traffic. I had just dropped my children off at school luckily. I was able to get the vehicle out of traffic safely. As I tried to turn around and go home it accelerated again. There were no warning signs, lights, or malfunctions prior to this happening. I called roadside to come get the vehicle. I am waiting for a diagnosis now. I have spoken to dodge and they are aware this happened. I accidentally misquoted the mileage at 97,000. It has 91,121.
Corrective Action:
My POWERTRAIN/TRANSMISSION failed. I have 91,000 miles on this vehicle. the vehicle began to accelerate on its own while in traffic. I had just dropped my children off at school luckily. I was able to get the vehicle out of traffic safely. As I tried to turn around and go home it accelerated again. There were no warning signs, lights, or malfunctions prior to this happening. I called roadside to come get the vehicle. I am waiting for a diagnosis now. I have spoken to dodge and they are aware this happened. I accidentally misquoted the mileage at 97,000. It has 91,121.
Additional Notes:
My POWERTRAIN/TRANSMISSION failed. I have 91,000 miles on this vehicle. the vehicle began to accelerate on its own while in traffic. I had just dropped my children off at school luckily. I was able to get the vehicle out of traffic safely. As I tried to turn around and go home it accelerated again. There were no warning signs, lights, or malfunctions prior to this happening. I called roadside to come get the vehicle. I am waiting for a diagnosis now. I have spoken to dodge and they are aware this happened. I accidentally misquoted the mileage at 97,000. It has 91,121.
Mfg Campaign: 11527600
Recall Date: Jun 18, 2023
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Drivers side sliding door will not open. I am an automotive technician and i aware of the previous investigation into this issue that resulted in extended coverage on previous model 2015-2017 year Grand caravans and Town and countrys, but mnow im here with a 2018 Grand caravan, same defect,same part, not covered.This is a common safety issue and this specail coverage needs to be extended to cover up to 2020 model years as they all have the same common defect with inoperable door latches.
Corrective Action:
Drivers side sliding door will not open. I am an automotive technician and i aware of the previous investigation into this issue that resulted in extended coverage on previous model 2015-2017 year Grand caravans and Town and countrys, but mnow im here with a 2018 Grand caravan, same defect,same part, not covered.This is a common safety issue and this specail coverage needs to be extended to cover up to 2020 model years as they all have the same common defect with inoperable door latches.
Additional Notes:
Drivers side sliding door will not open. I am an automotive technician and i aware of the previous investigation into this issue that resulted in extended coverage on previous model 2015-2017 year Grand caravans and Town and countrys, but mnow im here with a 2018 Grand caravan, same defect,same part, not covered.This is a common safety issue and this specail coverage needs to be extended to cover up to 2020 model years as they all have the same common defect with inoperable door latches.
Mfg Campaign: 11525159
Recall Date: Jun 3, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The actuators on the front door and one sliding door are not working. This causes my rear doors to not lock. A child could open the door while the car is moving since it is not able to be locked. A similar issue was investigated and a longer recall period was provided for 2015-2017 grand caravans, but this is obviously an issue with 2018s as well.
Corrective Action:
The actuators on the front door and one sliding door are not working. This causes my rear doors to not lock. A child could open the door while the car is moving since it is not able to be locked. A similar issue was investigated and a longer recall period was provided for 2015-2017 grand caravans, but this is obviously an issue with 2018s as well.
Additional Notes:
The actuators on the front door and one sliding door are not working. This causes my rear doors to not lock. A child could open the door while the car is moving since it is not able to be locked. A similar issue was investigated and a longer recall period was provided for 2015-2017 grand caravans, but this is obviously an issue with 2018s as well.
Mfg Campaign: 11523124
Recall Date: May 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
While I was driving my headrest exploded. Causing a loud noise and my neck hurts with nausea and dizziness. It was so scary and painful. Something about AHR problem
Corrective Action:
While I was driving my headrest exploded. Causing a loud noise and my neck hurts with nausea and dizziness. It was so scary and painful. Something about AHR problem
Additional Notes:
While I was driving my headrest exploded. Causing a loud noise and my neck hurts with nausea and dizziness. It was so scary and painful. Something about AHR problem
Mfg Campaign: 11522946
Recall Date: May 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While I was driving my headrest exploded. Causing a loud noise and my neck hurts with nausea and dizziness. It was so scary and painful. Something about AHR problem
Corrective Action:
While I was driving my headrest exploded. Causing a loud noise and my neck hurts with nausea and dizziness. It was so scary and painful. Something about AHR problem
Additional Notes:
While I was driving my headrest exploded. Causing a loud noise and my neck hurts with nausea and dizziness. It was so scary and painful. Something about AHR problem
Mfg Campaign: 11522946
Recall Date: May 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The passenger sliding door on the driver’s side will lock up and has no mechanism that allows me to open/close the door manually. Essentially my passenger(s) are stuck on that side. I cannot use the overhead button near the rear view mirror or the button on the back near the door. I have tried to manually open the door and it does nothing either. This seems like a safety hazard that the door lock will not release up either.
Corrective Action:
The passenger sliding door on the driver’s side will lock up and has no mechanism that allows me to open/close the door manually. Essentially my passenger(s) are stuck on that side. I cannot use the overhead button near the rear view mirror or the button on the back near the door. I have tried to manually open the door and it does nothing either. This seems like a safety hazard that the door lock will not release up either.
Additional Notes:
The passenger sliding door on the driver’s side will lock up and has no mechanism that allows me to open/close the door manually. Essentially my passenger(s) are stuck on that side. I cannot use the overhead button near the rear view mirror or the button on the back near the door. I have tried to manually open the door and it does nothing either. This seems like a safety hazard that the door lock will not release up either.
Mfg Campaign: 11522096
Recall Date: May 15, 2023
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
driver's side back door is stuck in the closed position. Unable to open from outside, unable to open via key fob and unable to open from roof panel. The lock appears to be in between the lock and unlock position. From my understanding its the actuator that needs to be replaced. This door has not been used near as often as the passenger back door and it has no issues. I see online where lots of people with different year models having this same issue. Some have recvd a letter of recall however I have not.
Corrective Action:
driver's side back door is stuck in the closed position. Unable to open from outside, unable to open via key fob and unable to open from roof panel. The lock appears to be in between the lock and unlock position. From my understanding its the actuator that needs to be replaced. This door has not been used near as often as the passenger back door and it has no issues. I see online where lots of people with different year models having this same issue. Some have recvd a letter of recall however I have not.
Additional Notes:
driver's side back door is stuck in the closed position. Unable to open from outside, unable to open via key fob and unable to open from roof panel. The lock appears to be in between the lock and unlock position. From my understanding its the actuator that needs to be replaced. This door has not been used near as often as the passenger back door and it has no issues. I see online where lots of people with different year models having this same issue. Some have recvd a letter of recall however I have not.
Mfg Campaign: 11519838
Recall Date: May 1, 2023
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES
Potential Consequences:
The contact owns a 2018 Dodge Grand Caravan. The contact stated that the rear passenger’s side sliding door failed to unlock as designed. The contact that stated that she attempted to unlock the door using the key fob and manually from the inside and outside the vehicle however, the door failed to unlock as designed. Additionally, the contact stated that prior to the door failing to unlock, she had heard a buzzing sound while operating the sliding door. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 78,000.
Corrective Action:
The contact owns a 2018 Dodge Grand Caravan. The contact stated that the rear passenger’s side sliding door failed to unlock as designed. The contact that stated that she attempted to unlock the door using the key fob and manually from the inside and outside the vehicle however, the door failed to unlock as designed. Additionally, the contact stated that prior to the door failing to unlock, she had heard a buzzing sound while operating the sliding door. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 78,000.
Additional Notes:
The contact owns a 2018 Dodge Grand Caravan. The contact stated that the rear passenger’s side sliding door failed to unlock as designed. The contact that stated that she attempted to unlock the door using the key fob and manually from the inside and outside the vehicle however, the door failed to unlock as designed. Additionally, the contact stated that prior to the door failing to unlock, she had heard a buzzing sound while operating the sliding door. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 78,000.
Mfg Campaign: 11519142
Recall Date: Apr 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Faulty lock actuator on driver’s side sliding door. I could not get my child unbuckled and out of the vehicle without climbing all the way in to the van from the other side. I looked it up and it seems this is a well known problem to Dodge. This is incredibly unsafe and concerning!
Corrective Action:
Faulty lock actuator on driver’s side sliding door. I could not get my child unbuckled and out of the vehicle without climbing all the way in to the van from the other side. I looked it up and it seems this is a well known problem to Dodge. This is incredibly unsafe and concerning!
Additional Notes:
Faulty lock actuator on driver’s side sliding door. I could not get my child unbuckled and out of the vehicle without climbing all the way in to the van from the other side. I looked it up and it seems this is a well known problem to Dodge. This is incredibly unsafe and concerning!
Mfg Campaign: 11518543
Recall Date: Apr 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Faulty lock actuator on driver’s side sliding door. I could not get my child unbuckled and out of the vehicle without climbing all the way in to the van from the other side. I looked it up and it seems this is a well known problem to Dodge. This is incredibly unsafe and concerning!
Corrective Action:
Faulty lock actuator on driver’s side sliding door. I could not get my child unbuckled and out of the vehicle without climbing all the way in to the van from the other side. I looked it up and it seems this is a well known problem to Dodge. This is incredibly unsafe and concerning!
Additional Notes:
Faulty lock actuator on driver’s side sliding door. I could not get my child unbuckled and out of the vehicle without climbing all the way in to the van from the other side. I looked it up and it seems this is a well known problem to Dodge. This is incredibly unsafe and concerning!
Mfg Campaign: 11518543
Recall Date: Apr 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
There is a faulty lock actuator in the sliding door. My door is suddenly stuck closed and I could not open it. My child was inside and I could not get my child out of her car seat without having to climb all the way into the van from the other side. This is incredibly unsafe and concerning. And apparently it is a well known issue.
Corrective Action:
There is a faulty lock actuator in the sliding door. My door is suddenly stuck closed and I could not open it. My child was inside and I could not get my child out of her car seat without having to climb all the way into the van from the other side. This is incredibly unsafe and concerning. And apparently it is a well known issue.
Additional Notes:
There is a faulty lock actuator in the sliding door. My door is suddenly stuck closed and I could not open it. My child was inside and I could not get my child out of her car seat without having to climb all the way into the van from the other side. This is incredibly unsafe and concerning. And apparently it is a well known issue.
Mfg Campaign: 11518544
Recall Date: Apr 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
There is a faulty lock actuator in the sliding door. My door is suddenly stuck closed and I could not open it. My child was inside and I could not get my child out of her car seat without having to climb all the way into the van from the other side. This is incredibly unsafe and concerning. And apparently it is a well known issue.
Corrective Action:
There is a faulty lock actuator in the sliding door. My door is suddenly stuck closed and I could not open it. My child was inside and I could not get my child out of her car seat without having to climb all the way into the van from the other side. This is incredibly unsafe and concerning. And apparently it is a well known issue.
Additional Notes:
There is a faulty lock actuator in the sliding door. My door is suddenly stuck closed and I could not open it. My child was inside and I could not get my child out of her car seat without having to climb all the way into the van from the other side. This is incredibly unsafe and concerning. And apparently it is a well known issue.
Mfg Campaign: 11518544
Recall Date: Apr 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Cylinder 2 misfire on V-6 engine. van has 66,000 miles. run good. appears there are no air or fuel leaks. Dodge dealer in our town went out of business. No dealer for 40 miles. Car belonged to my parents for 3 years prior and they never had any problems. Van has been serviced regularly. shouldn't there be a recall on this. google is loaded with the same complaint and it says probably a bad head.
Corrective Action:
Cylinder 2 misfire on V-6 engine. van has 66,000 miles. run good. appears there are no air or fuel leaks. Dodge dealer in our town went out of business. No dealer for 40 miles. Car belonged to my parents for 3 years prior and they never had any problems. Van has been serviced regularly. shouldn't there be a recall on this. google is loaded with the same complaint and it says probably a bad head.
Additional Notes:
Cylinder 2 misfire on V-6 engine. van has 66,000 miles. run good. appears there are no air or fuel leaks. Dodge dealer in our town went out of business. No dealer for 40 miles. Car belonged to my parents for 3 years prior and they never had any problems. Van has been serviced regularly. shouldn't there be a recall on this. google is loaded with the same complaint and it says probably a bad head.
Mfg Campaign: 11518547
Recall Date: Apr 23, 2023
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