Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 15, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Consumer Complaints
325 ComplaintsChrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR
Potential Consequences:
The contact owns a 2018 Dodge Grand Caravan. The contact stated that the rear passenger’s side door failed to open. The vehicle was taken to an independent mechanic and repaired. The contact stated that after the initial repair, the rear driver’s side door failed to open. The vehicle was taken to the dealer and was diagnosed with the lock actuators failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 74,000.
Corrective Action:
The contact owns a 2018 Dodge Grand Caravan. The contact stated that the rear passenger’s side door failed to open. The vehicle was taken to an independent mechanic and repaired. The contact stated that after the initial repair, the rear driver’s side door failed to open. The vehicle was taken to the dealer and was diagnosed with the lock actuators failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 74,000.
Additional Notes:
The contact owns a 2018 Dodge Grand Caravan. The contact stated that the rear passenger’s side door failed to open. The vehicle was taken to an independent mechanic and repaired. The contact stated that after the initial repair, the rear driver’s side door failed to open. The vehicle was taken to the dealer and was diagnosed with the lock actuators failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 74,000.
Mfg Campaign: 11590012
Recall Date: May 21, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
There is a cyclinder 2 misfire which hundreds of people have been effected by. There is electrical issues causing the temperature to not read correctly, side door not working, and rear air vents do not work.
Corrective Action:
There is a cyclinder 2 misfire which hundreds of people have been effected by. There is electrical issues causing the temperature to not read correctly, side door not working, and rear air vents do not work.
Additional Notes:
There is a cyclinder 2 misfire which hundreds of people have been effected by. There is electrical issues causing the temperature to not read correctly, side door not working, and rear air vents do not work.
Mfg Campaign: 11588564
Recall Date: May 13, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
There is a cyclinder 2 misfire which hundreds of people have been effected by. There is electrical issues causing the temperature to not read correctly, side door not working, and rear air vents do not work.
Corrective Action:
There is a cyclinder 2 misfire which hundreds of people have been effected by. There is electrical issues causing the temperature to not read correctly, side door not working, and rear air vents do not work.
Additional Notes:
There is a cyclinder 2 misfire which hundreds of people have been effected by. There is electrical issues causing the temperature to not read correctly, side door not working, and rear air vents do not work.
Mfg Campaign: 11588564
Recall Date: May 13, 2024
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
The contact owns a 2018 Dodge Grand Caravan. The contact stated that while the vehicle was parked, the driver's side sliding door latch failed to unlatch. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 49,700. The VIN was not available.
Corrective Action:
The contact owns a 2018 Dodge Grand Caravan. The contact stated that while the vehicle was parked, the driver's side sliding door latch failed to unlatch. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 49,700. The VIN was not available.
Additional Notes:
The contact owns a 2018 Dodge Grand Caravan. The contact stated that while the vehicle was parked, the driver's side sliding door latch failed to unlatch. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 49,700. The VIN was not available.
Mfg Campaign: 11586344
Recall Date: May 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
The contact owns a 2018 Dodge Grand Caravan. The contact stated while attempting to enter the vehicle through the driver's side sliding door, she became aware that the door would not unlock or open. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 58,000.
Corrective Action:
The contact owns a 2018 Dodge Grand Caravan. The contact stated while attempting to enter the vehicle through the driver's side sliding door, she became aware that the door would not unlock or open. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 58,000.
Additional Notes:
The contact owns a 2018 Dodge Grand Caravan. The contact stated while attempting to enter the vehicle through the driver's side sliding door, she became aware that the door would not unlock or open. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 58,000.
Mfg Campaign: 11584741
Recall Date: Apr 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LOCK
Potential Consequences:
The contact owns a 2018 Dodge Grand Caravan. The contact stated while attempting to enter the vehicle through the driver's side sliding door, she became aware that the door would not unlock or open. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 58,000.
Corrective Action:
The contact owns a 2018 Dodge Grand Caravan. The contact stated while attempting to enter the vehicle through the driver's side sliding door, she became aware that the door would not unlock or open. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 58,000.
Additional Notes:
The contact owns a 2018 Dodge Grand Caravan. The contact stated while attempting to enter the vehicle through the driver's side sliding door, she became aware that the door would not unlock or open. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 58,000.
Mfg Campaign: 11584741
Recall Date: Apr 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
My Transmission failed. My odometer reading is 92901. Dealership said not manufactured coverage. No message on dash. Happened while driving with children. Mechanic said needed to be replaced. This is a expensive repair. I believe manufacture should have told drivers about problems with transmission.
Corrective Action:
My Transmission failed. My odometer reading is 92901. Dealership said not manufactured coverage. No message on dash. Happened while driving with children. Mechanic said needed to be replaced. This is a expensive repair. I believe manufacture should have told drivers about problems with transmission.
Additional Notes:
My Transmission failed. My odometer reading is 92901. Dealership said not manufactured coverage. No message on dash. Happened while driving with children. Mechanic said needed to be replaced. This is a expensive repair. I believe manufacture should have told drivers about problems with transmission.
Mfg Campaign: 11582257
Recall Date: Apr 10, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
My Transmission failed. My odometer reading is 92901. Dealership said not manufactured coverage. No message on dash. Happened while driving with children. Mechanic said needed to be replaced. This is a expensive repair. I believe manufacture should have told drivers about problems with transmission.
Corrective Action:
My Transmission failed. My odometer reading is 92901. Dealership said not manufactured coverage. No message on dash. Happened while driving with children. Mechanic said needed to be replaced. This is a expensive repair. I believe manufacture should have told drivers about problems with transmission.
Additional Notes:
My Transmission failed. My odometer reading is 92901. Dealership said not manufactured coverage. No message on dash. Happened while driving with children. Mechanic said needed to be replaced. This is a expensive repair. I believe manufacture should have told drivers about problems with transmission.
Mfg Campaign: 11582257
Recall Date: Apr 10, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
My Transmission failed. My odometer reading is 92901. Dealership said not manufactured coverage. No message on dash. Happened while driving with children. Mechanic said needed to be replaced. This is a expensive repair. I believe manufacture should have told drivers about problems with transmission.
Corrective Action:
My Transmission failed. My odometer reading is 92901. Dealership said not manufactured coverage. No message on dash. Happened while driving with children. Mechanic said needed to be replaced. This is a expensive repair. I believe manufacture should have told drivers about problems with transmission.
Additional Notes:
My Transmission failed. My odometer reading is 92901. Dealership said not manufactured coverage. No message on dash. Happened while driving with children. Mechanic said needed to be replaced. This is a expensive repair. I believe manufacture should have told drivers about problems with transmission.
Mfg Campaign: 11582257
Recall Date: Apr 10, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Passenger sliding door stuck in locked position cannot unlock manually or with key fob .. same as 2017 recall same issue. Cannot unlock very unsafe issue in case of emergency or accident door will not open.
Corrective Action:
Passenger sliding door stuck in locked position cannot unlock manually or with key fob .. same as 2017 recall same issue. Cannot unlock very unsafe issue in case of emergency or accident door will not open.
Additional Notes:
Passenger sliding door stuck in locked position cannot unlock manually or with key fob .. same as 2017 recall same issue. Cannot unlock very unsafe issue in case of emergency or accident door will not open.
Mfg Campaign: 11580446
Recall Date: Apr 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Sliding Passenger Door Lock Is Stuck in the locked position and the door cannot be unlocked or opened manually or electrically. Have been told its the lock actuator that has failed (similar to the 2017 and below models that was recalled)
Corrective Action:
Sliding Passenger Door Lock Is Stuck in the locked position and the door cannot be unlocked or opened manually or electrically. Have been told its the lock actuator that has failed (similar to the 2017 and below models that was recalled)
Additional Notes:
Sliding Passenger Door Lock Is Stuck in the locked position and the door cannot be unlocked or opened manually or electrically. Have been told its the lock actuator that has failed (similar to the 2017 and below models that was recalled)
Mfg Campaign: 11579837
Recall Date: Mar 27, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Dodge Grand Caravan. The contact stated that on several occasions while the vehicle was parked, the key fob was used to attempt to lock and unlock the vehicle however, the doors failed to open. Additionally, the contact stated that on several occasions while the vehicle was parked, the door would not open as needed; however, the rear passenger’s side door would occasionally open unintendedly. The vehicle was taken to the dealer on three occasions where it was diagnosed that the door lock actuator on the rear doors, batteries in the key fobs, and the driver's side door module needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2018 Dodge Grand Caravan. The contact stated that on several occasions while the vehicle was parked, the key fob was used to attempt to lock and unlock the vehicle however, the doors failed to open. Additionally, the contact stated that on several occasions while the vehicle was parked, the door would not open as needed; however, the rear passenger’s side door would occasionally open unintendedly. The vehicle was taken to the dealer on three occasions where it was diagnosed that the door lock actuator on the rear doors, batteries in the key fobs, and the driver's side door module needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2018 Dodge Grand Caravan. The contact stated that on several occasions while the vehicle was parked, the key fob was used to attempt to lock and unlock the vehicle however, the doors failed to open. Additionally, the contact stated that on several occasions while the vehicle was parked, the door would not open as needed; however, the rear passenger’s side door would occasionally open unintendedly. The vehicle was taken to the dealer on three occasions where it was diagnosed that the door lock actuator on the rear doors, batteries in the key fobs, and the driver's side door module needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was unknown.
Mfg Campaign: 11572122
Recall Date: Feb 15, 2024
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR
Potential Consequences:
The contact owns a 2018 Dodge Grand Caravan. The contact stated that on several occasions while the vehicle was parked, the key fob was used to attempt to lock and unlock the vehicle however, the doors failed to open. Additionally, the contact stated that on several occasions while the vehicle was parked, the door would not open as needed; however, the rear passenger’s side door would occasionally open unintendedly. The vehicle was taken to the dealer on three occasions where it was diagnosed that the door lock actuator on the rear doors, batteries in the key fobs, and the driver's side door module needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2018 Dodge Grand Caravan. The contact stated that on several occasions while the vehicle was parked, the key fob was used to attempt to lock and unlock the vehicle however, the doors failed to open. Additionally, the contact stated that on several occasions while the vehicle was parked, the door would not open as needed; however, the rear passenger’s side door would occasionally open unintendedly. The vehicle was taken to the dealer on three occasions where it was diagnosed that the door lock actuator on the rear doors, batteries in the key fobs, and the driver's side door module needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2018 Dodge Grand Caravan. The contact stated that on several occasions while the vehicle was parked, the key fob was used to attempt to lock and unlock the vehicle however, the doors failed to open. Additionally, the contact stated that on several occasions while the vehicle was parked, the door would not open as needed; however, the rear passenger’s side door would occasionally open unintendedly. The vehicle was taken to the dealer on three occasions where it was diagnosed that the door lock actuator on the rear doors, batteries in the key fobs, and the driver's side door module needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was unknown.
Mfg Campaign: 11572122
Recall Date: Feb 15, 2024
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
the headrest on the passenger side front deployed for no reason as the car was sitting overnight. it cannot be reset
Corrective Action:
the headrest on the passenger side front deployed for no reason as the car was sitting overnight. it cannot be reset
Additional Notes:
the headrest on the passenger side front deployed for no reason as the car was sitting overnight. it cannot be reset
Mfg Campaign: 11569820
Recall Date: Feb 4, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
the headrest on the passenger side front deployed for no reason as the car was sitting overnight. it cannot be reset
Corrective Action:
the headrest on the passenger side front deployed for no reason as the car was sitting overnight. it cannot be reset
Additional Notes:
the headrest on the passenger side front deployed for no reason as the car was sitting overnight. it cannot be reset
Mfg Campaign: 11569820
Recall Date: Feb 4, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Car stalled and left entire family stranded on side of the road. After taking to mechanic was told it needed new spark plugs. After $1000 for new spark plugs the van immediately had the same issue after leaving mechanic and caused entire family to be stranded overnight in below 0 temperatures. 2nd quote reads as follows... FRONT CYLINDER HEAD EXHAUST VALVE IS LEAKING OR POSSABLY DAMAGED. CAUSING THE CYLINDER TO MISSFIRE, ROUGH IDLE, AND LOSS OF POWER. RECOMMEND NEW CYLINDER HEAD WITH VALVES. ESTIMATE: $4,049.50+tax This is a commonly reported issue and still no recall.
Corrective Action:
Car stalled and left entire family stranded on side of the road. After taking to mechanic was told it needed new spark plugs. After $1000 for new spark plugs the van immediately had the same issue after leaving mechanic and caused entire family to be stranded overnight in below 0 temperatures. 2nd quote reads as follows... FRONT CYLINDER HEAD EXHAUST VALVE IS LEAKING OR POSSABLY DAMAGED. CAUSING THE CYLINDER TO MISSFIRE, ROUGH IDLE, AND LOSS OF POWER. RECOMMEND NEW CYLINDER HEAD WITH VALVES. ESTIMATE: $4,049.50+tax This is a commonly reported issue and still no recall.
Additional Notes:
Car stalled and left entire family stranded on side of the road. After taking to mechanic was told it needed new spark plugs. After $1000 for new spark plugs the van immediately had the same issue after leaving mechanic and caused entire family to be stranded overnight in below 0 temperatures. 2nd quote reads as follows... FRONT CYLINDER HEAD EXHAUST VALVE IS LEAKING OR POSSABLY DAMAGED. CAUSING THE CYLINDER TO MISSFIRE, ROUGH IDLE, AND LOSS OF POWER. RECOMMEND NEW CYLINDER HEAD WITH VALVES. ESTIMATE: $4,049.50+tax This is a commonly reported issue and still no recall.
Mfg Campaign: 11569651
Recall Date: Feb 3, 2024
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I had the same door lock actuator failure (door is stuck locked and can't be opened) that was flagged for Caravans through model year 2017 (the model year before). [XXX] Since little changed about these vehicles from 2017 to 2018, I'm guessing that might've just been an issue of insufficient data, so I wanted to document this failure that still may be occurring in later model years. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I had the same door lock actuator failure (door is stuck locked and can't be opened) that was flagged for Caravans through model year 2017 (the model year before). [XXX] Since little changed about these vehicles from 2017 to 2018, I'm guessing that might've just been an issue of insufficient data, so I wanted to document this failure that still may be occurring in later model years. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I had the same door lock actuator failure (door is stuck locked and can't be opened) that was flagged for Caravans through model year 2017 (the model year before). [XXX] Since little changed about these vehicles from 2017 to 2018, I'm guessing that might've just been an issue of insufficient data, so I wanted to document this failure that still may be occurring in later model years. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11566452
Recall Date: Jan 19, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I had situations has stalling and poor performance I received a code p0302 cylinder 2 misfire. Replaced coil pack, spark plugs and wires. The p0302 code returns. The van has less than 46000 miles. Have not been able to resolve the issue. Researched the issue and found the the valve train and heads has problems and will require the head must be rebuilt. Researched the problem and found this is happening in of 40 entries on the internet with the same issues.
Corrective Action:
I had situations has stalling and poor performance I received a code p0302 cylinder 2 misfire. Replaced coil pack, spark plugs and wires. The p0302 code returns. The van has less than 46000 miles. Have not been able to resolve the issue. Researched the issue and found the the valve train and heads has problems and will require the head must be rebuilt. Researched the problem and found this is happening in of 40 entries on the internet with the same issues.
Additional Notes:
I had situations has stalling and poor performance I received a code p0302 cylinder 2 misfire. Replaced coil pack, spark plugs and wires. The p0302 code returns. The van has less than 46000 miles. Have not been able to resolve the issue. Researched the issue and found the the valve train and heads has problems and will require the head must be rebuilt. Researched the problem and found this is happening in of 40 entries on the internet with the same issues.
Mfg Campaign: 11564750
Recall Date: Jan 10, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
In November 2021 I repaired both sliding doors due to them being automatically locked and not being able to open at all. I have five kids and this year 2024 same thing happened. that is a safety issue, and the fact that I have to keep paying out of pocket because the cause the sliding doors keep getting lock and not able to do anything or open it and I have to take it to get repaired every time that is a hazard due to the fact that you can’t open the doors at all
Corrective Action:
In November 2021 I repaired both sliding doors due to them being automatically locked and not being able to open at all. I have five kids and this year 2024 same thing happened. that is a safety issue, and the fact that I have to keep paying out of pocket because the cause the sliding doors keep getting lock and not able to do anything or open it and I have to take it to get repaired every time that is a hazard due to the fact that you can’t open the doors at all
Additional Notes:
In November 2021 I repaired both sliding doors due to them being automatically locked and not being able to open at all. I have five kids and this year 2024 same thing happened. that is a safety issue, and the fact that I have to keep paying out of pocket because the cause the sliding doors keep getting lock and not able to do anything or open it and I have to take it to get repaired every time that is a hazard due to the fact that you can’t open the doors at all
Mfg Campaign: 11564242
Recall Date: Jan 8, 2024
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I went to the store and put my purchases in the trunk of the Grand Caravan. I pushed the button to close the rear door and turned to put my cart away. I then heard breaking glass and saw the glass in the rear door busting out. The door then lifted and came down again, this time busting more glass and ripping off the top panel that has the third brake light on it. When it was over, the back panel was hanging by the brake wiring. It looks like one of the pistons that hold the rear liftgate open detached from the inside of the car and hung there, busting the back out. I have had to tape plastic over the window and have been given a warning for a missing brake light. I can't have my vehicle inspected until this is fixed and I can't afford to get it fixed. This seems to be a design flaw. Can I get some assistance in having this repaired?
Corrective Action:
I went to the store and put my purchases in the trunk of the Grand Caravan. I pushed the button to close the rear door and turned to put my cart away. I then heard breaking glass and saw the glass in the rear door busting out. The door then lifted and came down again, this time busting more glass and ripping off the top panel that has the third brake light on it. When it was over, the back panel was hanging by the brake wiring. It looks like one of the pistons that hold the rear liftgate open detached from the inside of the car and hung there, busting the back out. I have had to tape plastic over the window and have been given a warning for a missing brake light. I can't have my vehicle inspected until this is fixed and I can't afford to get it fixed. This seems to be a design flaw. Can I get some assistance in having this repaired?
Additional Notes:
I went to the store and put my purchases in the trunk of the Grand Caravan. I pushed the button to close the rear door and turned to put my cart away. I then heard breaking glass and saw the glass in the rear door busting out. The door then lifted and came down again, this time busting more glass and ripping off the top panel that has the third brake light on it. When it was over, the back panel was hanging by the brake wiring. It looks like one of the pistons that hold the rear liftgate open detached from the inside of the car and hung there, busting the back out. I have had to tape plastic over the window and have been given a warning for a missing brake light. I can't have my vehicle inspected until this is fixed and I can't afford to get it fixed. This seems to be a design flaw. Can I get some assistance in having this repaired?
Mfg Campaign: 11562093
Recall Date: Dec 27, 2023
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