Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 15, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Dodge Grand Caravan vehicles. The welds on the outboard rear seat strikers for the second row bench and second row bucket seats may fail during a front impact crash. The front outboard seat strikers for the third row bench seats may fail in the event of a rear impact crash. In addition, the second row bench and second row bucket seats may not withstand the required loads.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V91
Recall Date: Oct 24, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Consumer Complaints
263 ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
64398 miles, transmission failure. Complete failure in about 5 miles from first hearing a whining type noise till barely being able to move. Dealership said not covered under warranty because we are 4398 miles over.
Corrective Action:
64398 miles, transmission failure. Complete failure in about 5 miles from first hearing a whining type noise till barely being able to move. Dealership said not covered under warranty because we are 4398 miles over.
Additional Notes:
64398 miles, transmission failure. Complete failure in about 5 miles from first hearing a whining type noise till barely being able to move. Dealership said not covered under warranty because we are 4398 miles over.
Mfg Campaign: 11521640
Recall Date: May 12, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle has been well maintained. It has 71,xxx miles. With no warning or indication of problems, we had complete transmission failure. It worked fine, we exited highway and it was noisy. Within 2 miles, the transmission was slipping (jerking van) and then totally went out (won't accelerate at all). Still no warning lights. Towed and repair center said complete transmission failure. Looking online, this has happened to multiple people in very similar fashion (no indication of issue to being undriveable within minutes). For a vehicle with 71,xxx miles and being 3 years old, this is terrible...still a substantial loan in place :(
Corrective Action:
Vehicle has been well maintained. It has 71,xxx miles. With no warning or indication of problems, we had complete transmission failure. It worked fine, we exited highway and it was noisy. Within 2 miles, the transmission was slipping (jerking van) and then totally went out (won't accelerate at all). Still no warning lights. Towed and repair center said complete transmission failure. Looking online, this has happened to multiple people in very similar fashion (no indication of issue to being undriveable within minutes). For a vehicle with 71,xxx miles and being 3 years old, this is terrible...still a substantial loan in place :(
Additional Notes:
Vehicle has been well maintained. It has 71,xxx miles. With no warning or indication of problems, we had complete transmission failure. It worked fine, we exited highway and it was noisy. Within 2 miles, the transmission was slipping (jerking van) and then totally went out (won't accelerate at all). Still no warning lights. Towed and repair center said complete transmission failure. Looking online, this has happened to multiple people in very similar fashion (no indication of issue to being undriveable within minutes). For a vehicle with 71,xxx miles and being 3 years old, this is terrible...still a substantial loan in place :(
Mfg Campaign: 11519109
Recall Date: Apr 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
Vehicle failed inspection, AIR BAG LIGHT ON. Driver seat wire harness open left thorax squib must replace entire harness, air bag circuits cannot be repaired due to high resistance splicing causes. Part on Back order until August 2023!! Car cannot be repaired and is out of service, unable to drive, illegal to drive, I have a $20,000 car loan, Thrifty Car Sales of Westfield, [XXX], violated Massachusetts Lemon Law and refused the car while under the 60 day, 2500 mile Used Car Warranty. Exhaust Leak, Muffler clamp rusted through, not holding pipes together. Driver Front Marker Light Bulb open circuit, bulb needs to be replaced. Air Bag light noted to be out by Firestone on February 25th, 2023. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Vehicle failed inspection, AIR BAG LIGHT ON. Driver seat wire harness open left thorax squib must replace entire harness, air bag circuits cannot be repaired due to high resistance splicing causes. Part on Back order until August 2023!! Car cannot be repaired and is out of service, unable to drive, illegal to drive, I have a $20,000 car loan, Thrifty Car Sales of Westfield, [XXX], violated Massachusetts Lemon Law and refused the car while under the 60 day, 2500 mile Used Car Warranty. Exhaust Leak, Muffler clamp rusted through, not holding pipes together. Driver Front Marker Light Bulb open circuit, bulb needs to be replaced. Air Bag light noted to be out by Firestone on February 25th, 2023. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Vehicle failed inspection, AIR BAG LIGHT ON. Driver seat wire harness open left thorax squib must replace entire harness, air bag circuits cannot be repaired due to high resistance splicing causes. Part on Back order until August 2023!! Car cannot be repaired and is out of service, unable to drive, illegal to drive, I have a $20,000 car loan, Thrifty Car Sales of Westfield, [XXX], violated Massachusetts Lemon Law and refused the car while under the 60 day, 2500 mile Used Car Warranty. Exhaust Leak, Muffler clamp rusted through, not holding pipes together. Driver Front Marker Light Bulb open circuit, bulb needs to be replaced. Air Bag light noted to be out by Firestone on February 25th, 2023. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11516233
Recall Date: Apr 10, 2023
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Vehicle failed inspection, AIR BAG LIGHT ON. Driver seat wire harness open left thorax squib must replace entire harness, air bag circuits cannot be repaired due to high resistance splicing causes. Part on Back order until August 2023!! Car cannot be repaired and is out of service, unable to drive, illegal to drive, I have a $20,000 car loan, Thrifty Car Sales of Westfield, [XXX], violated Massachusetts Lemon Law and refused the car while under the 60 day, 2500 mile Used Car Warranty. Exhaust Leak, Muffler clamp rusted through, not holding pipes together. Driver Front Marker Light Bulb open circuit, bulb needs to be replaced. Air Bag light noted to be out by Firestone on February 25th, 2023. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Vehicle failed inspection, AIR BAG LIGHT ON. Driver seat wire harness open left thorax squib must replace entire harness, air bag circuits cannot be repaired due to high resistance splicing causes. Part on Back order until August 2023!! Car cannot be repaired and is out of service, unable to drive, illegal to drive, I have a $20,000 car loan, Thrifty Car Sales of Westfield, [XXX], violated Massachusetts Lemon Law and refused the car while under the 60 day, 2500 mile Used Car Warranty. Exhaust Leak, Muffler clamp rusted through, not holding pipes together. Driver Front Marker Light Bulb open circuit, bulb needs to be replaced. Air Bag light noted to be out by Firestone on February 25th, 2023. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Vehicle failed inspection, AIR BAG LIGHT ON. Driver seat wire harness open left thorax squib must replace entire harness, air bag circuits cannot be repaired due to high resistance splicing causes. Part on Back order until August 2023!! Car cannot be repaired and is out of service, unable to drive, illegal to drive, I have a $20,000 car loan, Thrifty Car Sales of Westfield, [XXX], violated Massachusetts Lemon Law and refused the car while under the 60 day, 2500 mile Used Car Warranty. Exhaust Leak, Muffler clamp rusted through, not holding pipes together. Driver Front Marker Light Bulb open circuit, bulb needs to be replaced. Air Bag light noted to be out by Firestone on February 25th, 2023. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11516233
Recall Date: Apr 10, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle failed inspection, AIR BAG LIGHT ON. Driver seat wire harness open left thorax squib must replace entire harness, air bag circuits cannot be repaired due to high resistance splicing causes. Part on Back order until August 2023!! Car cannot be repaired and is out of service, unable to drive, illegal to drive, I have a $20,000 car loan, Thrifty Car Sales of Westfield, [XXX], violated Massachusetts Lemon Law and refused the car while under the 60 day, 2500 mile Used Car Warranty. Exhaust Leak, Muffler clamp rusted through, not holding pipes together. Driver Front Marker Light Bulb open circuit, bulb needs to be replaced. Air Bag light noted to be out by Firestone on February 25th, 2023. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Vehicle failed inspection, AIR BAG LIGHT ON. Driver seat wire harness open left thorax squib must replace entire harness, air bag circuits cannot be repaired due to high resistance splicing causes. Part on Back order until August 2023!! Car cannot be repaired and is out of service, unable to drive, illegal to drive, I have a $20,000 car loan, Thrifty Car Sales of Westfield, [XXX], violated Massachusetts Lemon Law and refused the car while under the 60 day, 2500 mile Used Car Warranty. Exhaust Leak, Muffler clamp rusted through, not holding pipes together. Driver Front Marker Light Bulb open circuit, bulb needs to be replaced. Air Bag light noted to be out by Firestone on February 25th, 2023. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Vehicle failed inspection, AIR BAG LIGHT ON. Driver seat wire harness open left thorax squib must replace entire harness, air bag circuits cannot be repaired due to high resistance splicing causes. Part on Back order until August 2023!! Car cannot be repaired and is out of service, unable to drive, illegal to drive, I have a $20,000 car loan, Thrifty Car Sales of Westfield, [XXX], violated Massachusetts Lemon Law and refused the car while under the 60 day, 2500 mile Used Car Warranty. Exhaust Leak, Muffler clamp rusted through, not holding pipes together. Driver Front Marker Light Bulb open circuit, bulb needs to be replaced. Air Bag light noted to be out by Firestone on February 25th, 2023. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11516233
Recall Date: Apr 10, 2023
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
The passenger’s side rear (back row) seatbelt locking retractor will not retract. The seatbelt is not usable as it remains extended. The vehicle was not in an accident. This puts passengers at risk due to not being able to be properly secured in the seatbelt. The problem has not been looked at by a service center. The product has not been inspected by police or and insurance agent Etc. No warning lamps or messages appeared as a result of the malfunction and I first became aware of this problem about 2 weeks ago.
Corrective Action:
The passenger’s side rear (back row) seatbelt locking retractor will not retract. The seatbelt is not usable as it remains extended. The vehicle was not in an accident. This puts passengers at risk due to not being able to be properly secured in the seatbelt. The problem has not been looked at by a service center. The product has not been inspected by police or and insurance agent Etc. No warning lamps or messages appeared as a result of the malfunction and I first became aware of this problem about 2 weeks ago.
Additional Notes:
The passenger’s side rear (back row) seatbelt locking retractor will not retract. The seatbelt is not usable as it remains extended. The vehicle was not in an accident. This puts passengers at risk due to not being able to be properly secured in the seatbelt. The problem has not been looked at by a service center. The product has not been inspected by police or and insurance agent Etc. No warning lamps or messages appeared as a result of the malfunction and I first became aware of this problem about 2 weeks ago.
Mfg Campaign: 11516363
Recall Date: Apr 10, 2023
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
The Air Bag Light remains on. I was told that it is responsible for the Driver's Side Air Bag. It was formally documented on February 25th, 2023 by Firestone on King St. in Northampton, MA 01035. It has been brought to LIA DODGE KING STREET in NORTHAMPTON, MA 01060. THEY TOLD ME THE WIRING PART TO REPAIR THIS IS ON BACKORDER AND NOT AVAILABLE UNTIL AUGUST 2023 and not guaranteed to be available. In addition, I was told it would cost $900.00 to install. I was told this by multiple people including CHRYSLER DODGE CUSTOMER SERVICE. I WAS TOLD A NEW PART IS IN DEVELOPMENT AND NOT READY UNTIL AUGUST 2023. If this is in fact, true, then this is a huge safety risk for all 2019 Dodge Grand Caravan Driver's who have the Air Bag Light on and may or may not have a working Air Bag. This is a huge safety issue. Additionally, I was told that the part is a "Wiring Harness" Part#68531685AA and it would cost $900.00 to install. On the Mopar Site, it is just the JUMPER WIRE SENSOR" PART# 68531685AA and is $45.00 plus $20.00 Shipping!!!! I was also told by Chrysler Dodge Customer Service that a Dodge Dealer can install the part after I buy the part on Mopar.com and Lia Dodge told me they could not. My car has been rejected following a failed inspection for the Airbag light and ALSO the RUSTED CLAMP that is holding the Exhaust Pipes together and Co2 is backing up into the Cabin. In addition to the SENSOR JUMPER WIRE Part# 98531685AA, the Vehicle should also be recalled for the Part# 4578916AB The Exhaust Clamp that is rusted and falling off causing Co2 to back up into the Cabin according to both Lia Dodge and Auto Express in Hadley, MA 01035. The Vehicle is off the road and not able to be repaired or inspected as it is illegal to drive until it is inspected. Please confirm the above information regarding the parts and start a recall so I can have these problems fixed or reimbursed by Dodge the Manufacturer, as they SHOULD BE BY THE MANUFACTURER. The Vehicle only has 70,000 miles.
Corrective Action:
The Air Bag Light remains on. I was told that it is responsible for the Driver's Side Air Bag. It was formally documented on February 25th, 2023 by Firestone on King St. in Northampton, MA 01035. It has been brought to LIA DODGE KING STREET in NORTHAMPTON, MA 01060. THEY TOLD ME THE WIRING PART TO REPAIR THIS IS ON BACKORDER AND NOT AVAILABLE UNTIL AUGUST 2023 and not guaranteed to be available. In addition, I was told it would cost $900.00 to install. I was told this by multiple people including CHRYSLER DODGE CUSTOMER SERVICE. I WAS TOLD A NEW PART IS IN DEVELOPMENT AND NOT READY UNTIL AUGUST 2023. If this is in fact, true, then this is a huge safety risk for all 2019 Dodge Grand Caravan Driver's who have the Air Bag Light on and may or may not have a working Air Bag. This is a huge safety issue. Additionally, I was told that the part is a "Wiring Harness" Part#68531685AA and it would cost $900.00 to install. On the Mopar Site, it is just the JUMPER WIRE SENSOR" PART# 68531685AA and is $45.00 plus $20.00 Shipping!!!! I was also told by Chrysler Dodge Customer Service that a Dodge Dealer can install the part after I buy the part on Mopar.com and Lia Dodge told me they could not. My car has been rejected following a failed inspection for the Airbag light and ALSO the RUSTED CLAMP that is holding the Exhaust Pipes together and Co2 is backing up into the Cabin. In addition to the SENSOR JUMPER WIRE Part# 98531685AA, the Vehicle should also be recalled for the Part# 4578916AB The Exhaust Clamp that is rusted and falling off causing Co2 to back up into the Cabin according to both Lia Dodge and Auto Express in Hadley, MA 01035. The Vehicle is off the road and not able to be repaired or inspected as it is illegal to drive until it is inspected. Please confirm the above information regarding the parts and start a recall so I can have these problems fixed or reimbursed by Dodge the Manufacturer, as they SHOULD BE BY THE MANUFACTURER. The Vehicle only has 70,000 miles.
Additional Notes:
The Air Bag Light remains on. I was told that it is responsible for the Driver's Side Air Bag. It was formally documented on February 25th, 2023 by Firestone on King St. in Northampton, MA 01035. It has been brought to LIA DODGE KING STREET in NORTHAMPTON, MA 01060. THEY TOLD ME THE WIRING PART TO REPAIR THIS IS ON BACKORDER AND NOT AVAILABLE UNTIL AUGUST 2023 and not guaranteed to be available. In addition, I was told it would cost $900.00 to install. I was told this by multiple people including CHRYSLER DODGE CUSTOMER SERVICE. I WAS TOLD A NEW PART IS IN DEVELOPMENT AND NOT READY UNTIL AUGUST 2023. If this is in fact, true, then this is a huge safety risk for all 2019 Dodge Grand Caravan Driver's who have the Air Bag Light on and may or may not have a working Air Bag. This is a huge safety issue. Additionally, I was told that the part is a "Wiring Harness" Part#68531685AA and it would cost $900.00 to install. On the Mopar Site, it is just the JUMPER WIRE SENSOR" PART# 68531685AA and is $45.00 plus $20.00 Shipping!!!! I was also told by Chrysler Dodge Customer Service that a Dodge Dealer can install the part after I buy the part on Mopar.com and Lia Dodge told me they could not. My car has been rejected following a failed inspection for the Airbag light and ALSO the RUSTED CLAMP that is holding the Exhaust Pipes together and Co2 is backing up into the Cabin. In addition to the SENSOR JUMPER WIRE Part# 98531685AA, the Vehicle should also be recalled for the Part# 4578916AB The Exhaust Clamp that is rusted and falling off causing Co2 to back up into the Cabin according to both Lia Dodge and Auto Express in Hadley, MA 01035. The Vehicle is off the road and not able to be repaired or inspected as it is illegal to drive until it is inspected. Please confirm the above information regarding the parts and start a recall so I can have these problems fixed or reimbursed by Dodge the Manufacturer, as they SHOULD BE BY THE MANUFACTURER. The Vehicle only has 70,000 miles.
Mfg Campaign: 11516187
Recall Date: Apr 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The Air Bag Light remains on. I was told that it is responsible for the Driver's Side Air Bag. It was formally documented on February 25th, 2023 by Firestone on King St. in Northampton, MA 01035. It has been brought to LIA DODGE KING STREET in NORTHAMPTON, MA 01060. THEY TOLD ME THE WIRING PART TO REPAIR THIS IS ON BACKORDER AND NOT AVAILABLE UNTIL AUGUST 2023 and not guaranteed to be available. In addition, I was told it would cost $900.00 to install. I was told this by multiple people including CHRYSLER DODGE CUSTOMER SERVICE. I WAS TOLD A NEW PART IS IN DEVELOPMENT AND NOT READY UNTIL AUGUST 2023. If this is in fact, true, then this is a huge safety risk for all 2019 Dodge Grand Caravan Driver's who have the Air Bag Light on and may or may not have a working Air Bag. This is a huge safety issue. Additionally, I was told that the part is a "Wiring Harness" Part#68531685AA and it would cost $900.00 to install. On the Mopar Site, it is just the JUMPER WIRE SENSOR" PART# 68531685AA and is $45.00 plus $20.00 Shipping!!!! I was also told by Chrysler Dodge Customer Service that a Dodge Dealer can install the part after I buy the part on Mopar.com and Lia Dodge told me they could not. My car has been rejected following a failed inspection for the Airbag light and ALSO the RUSTED CLAMP that is holding the Exhaust Pipes together and Co2 is backing up into the Cabin. In addition to the SENSOR JUMPER WIRE Part# 98531685AA, the Vehicle should also be recalled for the Part# 4578916AB The Exhaust Clamp that is rusted and falling off causing Co2 to back up into the Cabin according to both Lia Dodge and Auto Express in Hadley, MA 01035. The Vehicle is off the road and not able to be repaired or inspected as it is illegal to drive until it is inspected. Please confirm the above information regarding the parts and start a recall so I can have these problems fixed or reimbursed by Dodge the Manufacturer, as they SHOULD BE BY THE MANUFACTURER. The Vehicle only has 70,000 miles.
Corrective Action:
The Air Bag Light remains on. I was told that it is responsible for the Driver's Side Air Bag. It was formally documented on February 25th, 2023 by Firestone on King St. in Northampton, MA 01035. It has been brought to LIA DODGE KING STREET in NORTHAMPTON, MA 01060. THEY TOLD ME THE WIRING PART TO REPAIR THIS IS ON BACKORDER AND NOT AVAILABLE UNTIL AUGUST 2023 and not guaranteed to be available. In addition, I was told it would cost $900.00 to install. I was told this by multiple people including CHRYSLER DODGE CUSTOMER SERVICE. I WAS TOLD A NEW PART IS IN DEVELOPMENT AND NOT READY UNTIL AUGUST 2023. If this is in fact, true, then this is a huge safety risk for all 2019 Dodge Grand Caravan Driver's who have the Air Bag Light on and may or may not have a working Air Bag. This is a huge safety issue. Additionally, I was told that the part is a "Wiring Harness" Part#68531685AA and it would cost $900.00 to install. On the Mopar Site, it is just the JUMPER WIRE SENSOR" PART# 68531685AA and is $45.00 plus $20.00 Shipping!!!! I was also told by Chrysler Dodge Customer Service that a Dodge Dealer can install the part after I buy the part on Mopar.com and Lia Dodge told me they could not. My car has been rejected following a failed inspection for the Airbag light and ALSO the RUSTED CLAMP that is holding the Exhaust Pipes together and Co2 is backing up into the Cabin. In addition to the SENSOR JUMPER WIRE Part# 98531685AA, the Vehicle should also be recalled for the Part# 4578916AB The Exhaust Clamp that is rusted and falling off causing Co2 to back up into the Cabin according to both Lia Dodge and Auto Express in Hadley, MA 01035. The Vehicle is off the road and not able to be repaired or inspected as it is illegal to drive until it is inspected. Please confirm the above information regarding the parts and start a recall so I can have these problems fixed or reimbursed by Dodge the Manufacturer, as they SHOULD BE BY THE MANUFACTURER. The Vehicle only has 70,000 miles.
Additional Notes:
The Air Bag Light remains on. I was told that it is responsible for the Driver's Side Air Bag. It was formally documented on February 25th, 2023 by Firestone on King St. in Northampton, MA 01035. It has been brought to LIA DODGE KING STREET in NORTHAMPTON, MA 01060. THEY TOLD ME THE WIRING PART TO REPAIR THIS IS ON BACKORDER AND NOT AVAILABLE UNTIL AUGUST 2023 and not guaranteed to be available. In addition, I was told it would cost $900.00 to install. I was told this by multiple people including CHRYSLER DODGE CUSTOMER SERVICE. I WAS TOLD A NEW PART IS IN DEVELOPMENT AND NOT READY UNTIL AUGUST 2023. If this is in fact, true, then this is a huge safety risk for all 2019 Dodge Grand Caravan Driver's who have the Air Bag Light on and may or may not have a working Air Bag. This is a huge safety issue. Additionally, I was told that the part is a "Wiring Harness" Part#68531685AA and it would cost $900.00 to install. On the Mopar Site, it is just the JUMPER WIRE SENSOR" PART# 68531685AA and is $45.00 plus $20.00 Shipping!!!! I was also told by Chrysler Dodge Customer Service that a Dodge Dealer can install the part after I buy the part on Mopar.com and Lia Dodge told me they could not. My car has been rejected following a failed inspection for the Airbag light and ALSO the RUSTED CLAMP that is holding the Exhaust Pipes together and Co2 is backing up into the Cabin. In addition to the SENSOR JUMPER WIRE Part# 98531685AA, the Vehicle should also be recalled for the Part# 4578916AB The Exhaust Clamp that is rusted and falling off causing Co2 to back up into the Cabin according to both Lia Dodge and Auto Express in Hadley, MA 01035. The Vehicle is off the road and not able to be repaired or inspected as it is illegal to drive until it is inspected. Please confirm the above information regarding the parts and start a recall so I can have these problems fixed or reimbursed by Dodge the Manufacturer, as they SHOULD BE BY THE MANUFACTURER. The Vehicle only has 70,000 miles.
Mfg Campaign: 11516187
Recall Date: Apr 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The Air Bag Light remains on. I was told that it is responsible for the Driver's Side Air Bag. It was formally documented on February 25th, 2023 by Firestone on King St. in Northampton, MA 01035. It has been brought to LIA DODGE KING STREET in NORTHAMPTON, MA 01060. THEY TOLD ME THE WIRING PART TO REPAIR THIS IS ON BACKORDER AND NOT AVAILABLE UNTIL AUGUST 2023 and not guaranteed to be available. In addition, I was told it would cost $900.00 to install. I was told this by multiple people including CHRYSLER DODGE CUSTOMER SERVICE. I WAS TOLD A NEW PART IS IN DEVELOPMENT AND NOT READY UNTIL AUGUST 2023. If this is in fact, true, then this is a huge safety risk for all 2019 Dodge Grand Caravan Driver's who have the Air Bag Light on and may or may not have a working Air Bag. This is a huge safety issue. Additionally, I was told that the part is a "Wiring Harness" Part#68531685AA and it would cost $900.00 to install. On the Mopar Site, it is just the JUMPER WIRE SENSOR" PART# 68531685AA and is $45.00 plus $20.00 Shipping!!!! I was also told by Chrysler Dodge Customer Service that a Dodge Dealer can install the part after I buy the part on Mopar.com and Lia Dodge told me they could not. My car has been rejected following a failed inspection for the Airbag light and ALSO the RUSTED CLAMP that is holding the Exhaust Pipes together and Co2 is backing up into the Cabin. In addition to the SENSOR JUMPER WIRE Part# 98531685AA, the Vehicle should also be recalled for the Part# 4578916AB The Exhaust Clamp that is rusted and falling off causing Co2 to back up into the Cabin according to both Lia Dodge and Auto Express in Hadley, MA 01035. The Vehicle is off the road and not able to be repaired or inspected as it is illegal to drive until it is inspected. Please confirm the above information regarding the parts and start a recall so I can have these problems fixed or reimbursed by Dodge the Manufacturer, as they SHOULD BE BY THE MANUFACTURER. The Vehicle only has 70,000 miles.
Corrective Action:
The Air Bag Light remains on. I was told that it is responsible for the Driver's Side Air Bag. It was formally documented on February 25th, 2023 by Firestone on King St. in Northampton, MA 01035. It has been brought to LIA DODGE KING STREET in NORTHAMPTON, MA 01060. THEY TOLD ME THE WIRING PART TO REPAIR THIS IS ON BACKORDER AND NOT AVAILABLE UNTIL AUGUST 2023 and not guaranteed to be available. In addition, I was told it would cost $900.00 to install. I was told this by multiple people including CHRYSLER DODGE CUSTOMER SERVICE. I WAS TOLD A NEW PART IS IN DEVELOPMENT AND NOT READY UNTIL AUGUST 2023. If this is in fact, true, then this is a huge safety risk for all 2019 Dodge Grand Caravan Driver's who have the Air Bag Light on and may or may not have a working Air Bag. This is a huge safety issue. Additionally, I was told that the part is a "Wiring Harness" Part#68531685AA and it would cost $900.00 to install. On the Mopar Site, it is just the JUMPER WIRE SENSOR" PART# 68531685AA and is $45.00 plus $20.00 Shipping!!!! I was also told by Chrysler Dodge Customer Service that a Dodge Dealer can install the part after I buy the part on Mopar.com and Lia Dodge told me they could not. My car has been rejected following a failed inspection for the Airbag light and ALSO the RUSTED CLAMP that is holding the Exhaust Pipes together and Co2 is backing up into the Cabin. In addition to the SENSOR JUMPER WIRE Part# 98531685AA, the Vehicle should also be recalled for the Part# 4578916AB The Exhaust Clamp that is rusted and falling off causing Co2 to back up into the Cabin according to both Lia Dodge and Auto Express in Hadley, MA 01035. The Vehicle is off the road and not able to be repaired or inspected as it is illegal to drive until it is inspected. Please confirm the above information regarding the parts and start a recall so I can have these problems fixed or reimbursed by Dodge the Manufacturer, as they SHOULD BE BY THE MANUFACTURER. The Vehicle only has 70,000 miles.
Additional Notes:
The Air Bag Light remains on. I was told that it is responsible for the Driver's Side Air Bag. It was formally documented on February 25th, 2023 by Firestone on King St. in Northampton, MA 01035. It has been brought to LIA DODGE KING STREET in NORTHAMPTON, MA 01060. THEY TOLD ME THE WIRING PART TO REPAIR THIS IS ON BACKORDER AND NOT AVAILABLE UNTIL AUGUST 2023 and not guaranteed to be available. In addition, I was told it would cost $900.00 to install. I was told this by multiple people including CHRYSLER DODGE CUSTOMER SERVICE. I WAS TOLD A NEW PART IS IN DEVELOPMENT AND NOT READY UNTIL AUGUST 2023. If this is in fact, true, then this is a huge safety risk for all 2019 Dodge Grand Caravan Driver's who have the Air Bag Light on and may or may not have a working Air Bag. This is a huge safety issue. Additionally, I was told that the part is a "Wiring Harness" Part#68531685AA and it would cost $900.00 to install. On the Mopar Site, it is just the JUMPER WIRE SENSOR" PART# 68531685AA and is $45.00 plus $20.00 Shipping!!!! I was also told by Chrysler Dodge Customer Service that a Dodge Dealer can install the part after I buy the part on Mopar.com and Lia Dodge told me they could not. My car has been rejected following a failed inspection for the Airbag light and ALSO the RUSTED CLAMP that is holding the Exhaust Pipes together and Co2 is backing up into the Cabin. In addition to the SENSOR JUMPER WIRE Part# 98531685AA, the Vehicle should also be recalled for the Part# 4578916AB The Exhaust Clamp that is rusted and falling off causing Co2 to back up into the Cabin according to both Lia Dodge and Auto Express in Hadley, MA 01035. The Vehicle is off the road and not able to be repaired or inspected as it is illegal to drive until it is inspected. Please confirm the above information regarding the parts and start a recall so I can have these problems fixed or reimbursed by Dodge the Manufacturer, as they SHOULD BE BY THE MANUFACTURER. The Vehicle only has 70,000 miles.
Mfg Campaign: 11516187
Recall Date: Apr 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2019 Dodge Grand Caravan. The contact stated while driving at approximately 30 MPH, the brake pedal was depressed, and the vehicle slid to the left. The contact described the move to the left, as if she was turning the steering wheel, but she was not. Additionally, while driving from a standing stop, the rear tires was spinning as if she had applied the brakes before the vehicle jolted forward. The contact stated that the engine was making abnormal sounds and the vehicle was vibrating. The contact stated no warning light was illuminated. The contact had taken the vehicle to several independent mechanics who could not determine the cause of the failure. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 45,000.
Corrective Action:
The contact owns a 2019 Dodge Grand Caravan. The contact stated while driving at approximately 30 MPH, the brake pedal was depressed, and the vehicle slid to the left. The contact described the move to the left, as if she was turning the steering wheel, but she was not. Additionally, while driving from a standing stop, the rear tires was spinning as if she had applied the brakes before the vehicle jolted forward. The contact stated that the engine was making abnormal sounds and the vehicle was vibrating. The contact stated no warning light was illuminated. The contact had taken the vehicle to several independent mechanics who could not determine the cause of the failure. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 45,000.
Additional Notes:
The contact owns a 2019 Dodge Grand Caravan. The contact stated while driving at approximately 30 MPH, the brake pedal was depressed, and the vehicle slid to the left. The contact described the move to the left, as if she was turning the steering wheel, but she was not. Additionally, while driving from a standing stop, the rear tires was spinning as if she had applied the brakes before the vehicle jolted forward. The contact stated that the engine was making abnormal sounds and the vehicle was vibrating. The contact stated no warning light was illuminated. The contact had taken the vehicle to several independent mechanics who could not determine the cause of the failure. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 45,000.
Mfg Campaign: 11513048
Recall Date: Mar 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Dodge Grand Caravan. The contact stated while driving at approximately 30 MPH, the brake pedal was depressed, and the vehicle slid to the left. The contact described the move to the left, as if she was turning the steering wheel, but she was not. Additionally, while driving from a standing stop, the rear tires was spinning as if she had applied the brakes before the vehicle jolted forward. The contact stated that the engine was making abnormal sounds and the vehicle was vibrating. The contact stated no warning light was illuminated. The contact had taken the vehicle to several independent mechanics who could not determine the cause of the failure. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 45,000.
Corrective Action:
The contact owns a 2019 Dodge Grand Caravan. The contact stated while driving at approximately 30 MPH, the brake pedal was depressed, and the vehicle slid to the left. The contact described the move to the left, as if she was turning the steering wheel, but she was not. Additionally, while driving from a standing stop, the rear tires was spinning as if she had applied the brakes before the vehicle jolted forward. The contact stated that the engine was making abnormal sounds and the vehicle was vibrating. The contact stated no warning light was illuminated. The contact had taken the vehicle to several independent mechanics who could not determine the cause of the failure. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 45,000.
Additional Notes:
The contact owns a 2019 Dodge Grand Caravan. The contact stated while driving at approximately 30 MPH, the brake pedal was depressed, and the vehicle slid to the left. The contact described the move to the left, as if she was turning the steering wheel, but she was not. Additionally, while driving from a standing stop, the rear tires was spinning as if she had applied the brakes before the vehicle jolted forward. The contact stated that the engine was making abnormal sounds and the vehicle was vibrating. The contact stated no warning light was illuminated. The contact had taken the vehicle to several independent mechanics who could not determine the cause of the failure. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 45,000.
Mfg Campaign: 11513048
Recall Date: Mar 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES
Potential Consequences:
The contact owns a 2019 Dodge Grand Caravan. The contact stated that the rear driver's side door failed to open. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 123,000.
Corrective Action:
The contact owns a 2019 Dodge Grand Caravan. The contact stated that the rear driver's side door failed to open. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 123,000.
Additional Notes:
The contact owns a 2019 Dodge Grand Caravan. The contact stated that the rear driver's side door failed to open. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 123,000.
Mfg Campaign: 11510545
Recall Date: Mar 7, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Took our 2019 Dodge Grand Caravan in for a regular oil change. The next day the check engine light came on. After a diagnostic, KB Auto showed that 2 cylinders were misfiring. They mentioned that they had recently serviced many Dodge/Chryslers with the same issue. Further research shows that several complaints have been made. We were told that we could continue to drive the van. If the check engine light came on and continued to blink, the engine would likely shut off and we would have to be towed. We purchased the van in June 2019 with 18000 miles. We have only had it 3 years and a major engine repair is needed. The repaid cost is estimated to be $2700. We only owe $9,000. This is absolutely ridiculous. The engines need to be recalled.
Corrective Action:
Took our 2019 Dodge Grand Caravan in for a regular oil change. The next day the check engine light came on. After a diagnostic, KB Auto showed that 2 cylinders were misfiring. They mentioned that they had recently serviced many Dodge/Chryslers with the same issue. Further research shows that several complaints have been made. We were told that we could continue to drive the van. If the check engine light came on and continued to blink, the engine would likely shut off and we would have to be towed. We purchased the van in June 2019 with 18000 miles. We have only had it 3 years and a major engine repair is needed. The repaid cost is estimated to be $2700. We only owe $9,000. This is absolutely ridiculous. The engines need to be recalled.
Additional Notes:
Took our 2019 Dodge Grand Caravan in for a regular oil change. The next day the check engine light came on. After a diagnostic, KB Auto showed that 2 cylinders were misfiring. They mentioned that they had recently serviced many Dodge/Chryslers with the same issue. Further research shows that several complaints have been made. We were told that we could continue to drive the van. If the check engine light came on and continued to blink, the engine would likely shut off and we would have to be towed. We purchased the van in June 2019 with 18000 miles. We have only had it 3 years and a major engine repair is needed. The repaid cost is estimated to be $2700. We only owe $9,000. This is absolutely ridiculous. The engines need to be recalled.
Mfg Campaign: 11504466
Recall Date: Jan 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Van shut off without any lights coming on to warn me that it was shutting off. Also both rear wheels (rims) had to be replaced due to them being bent.
Corrective Action:
Van shut off without any lights coming on to warn me that it was shutting off. Also both rear wheels (rims) had to be replaced due to them being bent.
Additional Notes:
Van shut off without any lights coming on to warn me that it was shutting off. Also both rear wheels (rims) had to be replaced due to them being bent.
Mfg Campaign: 11503614
Recall Date: Jan 25, 2023
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
Stow and go seat behind the passenger will not latch properly so therefore I can’t use it and is secured in the stow and go compartment
Corrective Action:
Stow and go seat behind the passenger will not latch properly so therefore I can’t use it and is secured in the stow and go compartment
Additional Notes:
Stow and go seat behind the passenger will not latch properly so therefore I can’t use it and is secured in the stow and go compartment
Mfg Campaign: 11503617
Recall Date: Jan 25, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Several times now, intermittently, my 2019 van has turned off on me as I am driving or am stopped at a red light, although most commonly it has occurred when I was driving. The van has stopped while I am driving various speeds, notably around the 10-40 mph. It will turn on once I come to a full stop, shift to park, and turn the key again. I've had the battery and alternator checked and they are in perfect working condition. This is a very dangerous situation.
Corrective Action:
Several times now, intermittently, my 2019 van has turned off on me as I am driving or am stopped at a red light, although most commonly it has occurred when I was driving. The van has stopped while I am driving various speeds, notably around the 10-40 mph. It will turn on once I come to a full stop, shift to park, and turn the key again. I've had the battery and alternator checked and they are in perfect working condition. This is a very dangerous situation.
Additional Notes:
Several times now, intermittently, my 2019 van has turned off on me as I am driving or am stopped at a red light, although most commonly it has occurred when I was driving. The van has stopped while I am driving various speeds, notably around the 10-40 mph. It will turn on once I come to a full stop, shift to park, and turn the key again. I've had the battery and alternator checked and they are in perfect working condition. This is a very dangerous situation.
Mfg Campaign: 11503336
Recall Date: Jan 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Several times now, intermittently, my 2019 van has turned off on me as I am driving or am stopped at a red light, although most commonly it has occurred when I was driving. The van has stopped while I am driving various speeds, notably around the 10-40 mph. It will turn on once I come to a full stop, shift to park, and turn the key again. I've had the battery and alternator checked and they are in perfect working condition. This is a very dangerous situation.
Corrective Action:
Several times now, intermittently, my 2019 van has turned off on me as I am driving or am stopped at a red light, although most commonly it has occurred when I was driving. The van has stopped while I am driving various speeds, notably around the 10-40 mph. It will turn on once I come to a full stop, shift to park, and turn the key again. I've had the battery and alternator checked and they are in perfect working condition. This is a very dangerous situation.
Additional Notes:
Several times now, intermittently, my 2019 van has turned off on me as I am driving or am stopped at a red light, although most commonly it has occurred when I was driving. The van has stopped while I am driving various speeds, notably around the 10-40 mph. It will turn on once I come to a full stop, shift to park, and turn the key again. I've had the battery and alternator checked and they are in perfect working condition. This is a very dangerous situation.
Mfg Campaign: 11503336
Recall Date: Jan 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Several times now, intermittently, my 2019 van has turned off on me as I am driving or am stopped at a red light, although most commonly it has occurred when I was driving. The van has stopped while I am driving various speeds, notably around the 10-40 mph. It will turn on once I come to a full stop, shift to park, and turn the key again. I've had the battery and alternator checked and they are in perfect working condition. This is a very dangerous situation.
Corrective Action:
Several times now, intermittently, my 2019 van has turned off on me as I am driving or am stopped at a red light, although most commonly it has occurred when I was driving. The van has stopped while I am driving various speeds, notably around the 10-40 mph. It will turn on once I come to a full stop, shift to park, and turn the key again. I've had the battery and alternator checked and they are in perfect working condition. This is a very dangerous situation.
Additional Notes:
Several times now, intermittently, my 2019 van has turned off on me as I am driving or am stopped at a red light, although most commonly it has occurred when I was driving. The van has stopped while I am driving various speeds, notably around the 10-40 mph. It will turn on once I come to a full stop, shift to park, and turn the key again. I've had the battery and alternator checked and they are in perfect working condition. This is a very dangerous situation.
Mfg Campaign: 11503336
Recall Date: Jan 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Jeep Grand Caravan. The contact stated that the vehicle inadvertently downshifted and hesitated while depressing the accelerator pedal without warning. The vehicle had been taken to the dealer and the torque converter was replaced twice and the transmission software was updated; however, the failure persisted. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 20,000.
Corrective Action:
The contact owns a 2019 Jeep Grand Caravan. The contact stated that the vehicle inadvertently downshifted and hesitated while depressing the accelerator pedal without warning. The vehicle had been taken to the dealer and the torque converter was replaced twice and the transmission software was updated; however, the failure persisted. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 20,000.
Additional Notes:
The contact owns a 2019 Jeep Grand Caravan. The contact stated that the vehicle inadvertently downshifted and hesitated while depressing the accelerator pedal without warning. The vehicle had been taken to the dealer and the torque converter was replaced twice and the transmission software was updated; however, the failure persisted. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 20,000.
Mfg Campaign: 11503231
Recall Date: Jan 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
I brought . my car to the dealership and they told me the airbags had an active code in the harness wiring in the driver's seat and wanted 1000 dollars to repair or rebuild the harness. They didn't have a replacement harness available and said the part did not exist so they would have to custom build one. They said it was not under warranty because I have48,000 miles on my car. I can not believe that a safety issue involving the airbag operation would not be covered by the manufaturer. I really need help
Corrective Action:
I brought . my car to the dealership and they told me the airbags had an active code in the harness wiring in the driver's seat and wanted 1000 dollars to repair or rebuild the harness. They didn't have a replacement harness available and said the part did not exist so they would have to custom build one. They said it was not under warranty because I have48,000 miles on my car. I can not believe that a safety issue involving the airbag operation would not be covered by the manufaturer. I really need help
Additional Notes:
I brought . my car to the dealership and they told me the airbags had an active code in the harness wiring in the driver's seat and wanted 1000 dollars to repair or rebuild the harness. They didn't have a replacement harness available and said the part did not exist so they would have to custom build one. They said it was not under warranty because I have48,000 miles on my car. I can not believe that a safety issue involving the airbag operation would not be covered by the manufaturer. I really need help
Mfg Campaign: 11501933
Recall Date: Jan 16, 2023
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Valencia, CA • 36 yrs
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