Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 15, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Dodge Grand Caravan vehicles. The welds on the outboard rear seat strikers for the second row bench and second row bucket seats may fail during a front impact crash. The front outboard seat strikers for the third row bench seats may fail in the event of a rear impact crash. In addition, the second row bench and second row bucket seats may not withstand the required loads.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V91
Recall Date: Oct 24, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Consumer Complaints
263 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I brought . my car to the dealership and they told me the airbags had an active code in the harness wiring in the driver's seat and wanted 1000 dollars to repair or rebuild the harness. They didn't have a replacement harness available and said the part did not exist so they would have to custom build one. They said it was not under warranty because I have48,000 miles on my car. I can not believe that a safety issue involving the airbag operation would not be covered by the manufaturer. I really need help
Corrective Action:
I brought . my car to the dealership and they told me the airbags had an active code in the harness wiring in the driver's seat and wanted 1000 dollars to repair or rebuild the harness. They didn't have a replacement harness available and said the part did not exist so they would have to custom build one. They said it was not under warranty because I have48,000 miles on my car. I can not believe that a safety issue involving the airbag operation would not be covered by the manufaturer. I really need help
Additional Notes:
I brought . my car to the dealership and they told me the airbags had an active code in the harness wiring in the driver's seat and wanted 1000 dollars to repair or rebuild the harness. They didn't have a replacement harness available and said the part did not exist so they would have to custom build one. They said it was not under warranty because I have48,000 miles on my car. I can not believe that a safety issue involving the airbag operation would not be covered by the manufaturer. I really need help
Mfg Campaign: 11501933
Recall Date: Jan 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
While driving vehicle it began to made a horrible noise and then stalled in the middle of the road while driving. Was able to restart and move out of the way but stalled again. Car would no longer move into drive. No warning lights came on until after the car stalled for the second time. Then the check engine light came on. Previous to this occurrence the car was running perfectly fine and gave no warnings that the transmission was going out. The vehicle was towed to a mechanic where they stated the transmission blew. Upon finding this out vehicle was towed to a dodge dealership where we were informed warranty was expired. Vehicle only has 73,000 miles on it.
Corrective Action:
While driving vehicle it began to made a horrible noise and then stalled in the middle of the road while driving. Was able to restart and move out of the way but stalled again. Car would no longer move into drive. No warning lights came on until after the car stalled for the second time. Then the check engine light came on. Previous to this occurrence the car was running perfectly fine and gave no warnings that the transmission was going out. The vehicle was towed to a mechanic where they stated the transmission blew. Upon finding this out vehicle was towed to a dodge dealership where we were informed warranty was expired. Vehicle only has 73,000 miles on it.
Additional Notes:
While driving vehicle it began to made a horrible noise and then stalled in the middle of the road while driving. Was able to restart and move out of the way but stalled again. Car would no longer move into drive. No warning lights came on until after the car stalled for the second time. Then the check engine light came on. Previous to this occurrence the car was running perfectly fine and gave no warnings that the transmission was going out. The vehicle was towed to a mechanic where they stated the transmission blew. Upon finding this out vehicle was towed to a dodge dealership where we were informed warranty was expired. Vehicle only has 73,000 miles on it.
Mfg Campaign: 11500709
Recall Date: Jan 8, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The power rear door on the passenger side is stuck in the closed position. Can not be manually opened or opened with the button. It can not be unlocked. This is an issue in an accident. This makes it increasingly difficult for passengers to get out of the vehicle in an emergency. This has been a problem ever since Dodge introduced the power sliding doors on their vans.
Corrective Action:
The power rear door on the passenger side is stuck in the closed position. Can not be manually opened or opened with the button. It can not be unlocked. This is an issue in an accident. This makes it increasingly difficult for passengers to get out of the vehicle in an emergency. This has been a problem ever since Dodge introduced the power sliding doors on their vans.
Additional Notes:
The power rear door on the passenger side is stuck in the closed position. Can not be manually opened or opened with the button. It can not be unlocked. This is an issue in an accident. This makes it increasingly difficult for passengers to get out of the vehicle in an emergency. This has been a problem ever since Dodge introduced the power sliding doors on their vans.
Mfg Campaign: 11500154
Recall Date: Jan 4, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission failed while driving on the highway without prior warning and the vehicle had to be towed home. The vehicle had limited power left to pull off the highway for safety though. What I hear when I start and rev the engine a bit is high pitched whining noise and noise of separated or lose components coming from inside the transmission. Research has shown me that this same drive train has been running in Chrysler and Dodge vehicles for about ten years now and has seen recalls on the transmission for some earlier model years like 2015, 2016, … . This is a big safety issue given that this vehicle seats seven people (families rely on this van for transportation) and therefore Chrysler should add this vehicle drive train to the recall list ASAP. After failing the the check engine light popped up and running it on the generic scan tool code P083B showed up.
Corrective Action:
Transmission failed while driving on the highway without prior warning and the vehicle had to be towed home. The vehicle had limited power left to pull off the highway for safety though. What I hear when I start and rev the engine a bit is high pitched whining noise and noise of separated or lose components coming from inside the transmission. Research has shown me that this same drive train has been running in Chrysler and Dodge vehicles for about ten years now and has seen recalls on the transmission for some earlier model years like 2015, 2016, … . This is a big safety issue given that this vehicle seats seven people (families rely on this van for transportation) and therefore Chrysler should add this vehicle drive train to the recall list ASAP. After failing the the check engine light popped up and running it on the generic scan tool code P083B showed up.
Additional Notes:
Transmission failed while driving on the highway without prior warning and the vehicle had to be towed home. The vehicle had limited power left to pull off the highway for safety though. What I hear when I start and rev the engine a bit is high pitched whining noise and noise of separated or lose components coming from inside the transmission. Research has shown me that this same drive train has been running in Chrysler and Dodge vehicles for about ten years now and has seen recalls on the transmission for some earlier model years like 2015, 2016, … . This is a big safety issue given that this vehicle seats seven people (families rely on this van for transportation) and therefore Chrysler should add this vehicle drive train to the recall list ASAP. After failing the the check engine light popped up and running it on the generic scan tool code P083B showed up.
Mfg Campaign: 11493968
Recall Date: Nov 17, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Rough idling. Misfire. I've changed the sparkplugs twice already, the Wiring harness, Injectors, purge valve, etc.
Corrective Action:
Rough idling. Misfire. I've changed the sparkplugs twice already, the Wiring harness, Injectors, purge valve, etc.
Additional Notes:
Rough idling. Misfire. I've changed the sparkplugs twice already, the Wiring harness, Injectors, purge valve, etc.
Mfg Campaign: 11493319
Recall Date: Nov 12, 2022
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Rough idling. Misfire. I've changed the sparkplugs twice already, the Wiring harness, Injectors, purge valve, etc.
Corrective Action:
Rough idling. Misfire. I've changed the sparkplugs twice already, the Wiring harness, Injectors, purge valve, etc.
Additional Notes:
Rough idling. Misfire. I've changed the sparkplugs twice already, the Wiring harness, Injectors, purge valve, etc.
Mfg Campaign: 11493319
Recall Date: Nov 12, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Rough idling. Misfire. I've changed the sparkplugs twice already, the Wiring harness, Injectors, purge valve, etc.
Corrective Action:
Rough idling. Misfire. I've changed the sparkplugs twice already, the Wiring harness, Injectors, purge valve, etc.
Additional Notes:
Rough idling. Misfire. I've changed the sparkplugs twice already, the Wiring harness, Injectors, purge valve, etc.
Mfg Campaign: 11493319
Recall Date: Nov 12, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
my car was towed away from my parking space and given to a dodge dealer, i coulndt figure out where it was, i finally found where it was , the guy who took it in was already doing repairs and investigating with out, knowing whose car is it, he goes and does a repair not being on what we talked about and does his repair, then he tells me i payy up 1,400 for the repairs he did, before he repaired it i asked him to check the fluids makes sure everything is good and ready so i wont be left in the road stranded, i come back 2 day later cause i take my car for a drive, for 15 mins and head to the same dealer cause oil pressure light and battery light and oil light was on and the person who serviced me saw this when i took it in, before i asked him to check if everything with fluids is up to date, when he first was repairing it and didnt know what was wrong with it, so then i meet him and he says well we cant repair it because we dont know what could it be and the car needs more driving for it to see whats wrong with it, and or you can try coming with warranty, then my car breaks down after i leave the shop test driving it for 15 mins cause he advised me to drive it or get warranty,, instead of checking it for inspection. then iam left stranded in the road cause of this situation. i take the car back to the same dealer for repair and they say its the battery and starter, and now they saying pay it in this amount of time or my car will be towed away,.all that waste of money in repairs and me coming back and back, for me to have to pick up my car at a tow yard, cause they didnt want to take it in when i had my 2nd visit they, now my car is sitting in my car, i am still financing it , for a car that doesnt drive. and when i call a local mechanic he says my engine is blown up. and its not the battery and starter..i was young and it felt like i was being robbed.
Corrective Action:
my car was towed away from my parking space and given to a dodge dealer, i coulndt figure out where it was, i finally found where it was , the guy who took it in was already doing repairs and investigating with out, knowing whose car is it, he goes and does a repair not being on what we talked about and does his repair, then he tells me i payy up 1,400 for the repairs he did, before he repaired it i asked him to check the fluids makes sure everything is good and ready so i wont be left in the road stranded, i come back 2 day later cause i take my car for a drive, for 15 mins and head to the same dealer cause oil pressure light and battery light and oil light was on and the person who serviced me saw this when i took it in, before i asked him to check if everything with fluids is up to date, when he first was repairing it and didnt know what was wrong with it, so then i meet him and he says well we cant repair it because we dont know what could it be and the car needs more driving for it to see whats wrong with it, and or you can try coming with warranty, then my car breaks down after i leave the shop test driving it for 15 mins cause he advised me to drive it or get warranty,, instead of checking it for inspection. then iam left stranded in the road cause of this situation. i take the car back to the same dealer for repair and they say its the battery and starter, and now they saying pay it in this amount of time or my car will be towed away,.all that waste of money in repairs and me coming back and back, for me to have to pick up my car at a tow yard, cause they didnt want to take it in when i had my 2nd visit they, now my car is sitting in my car, i am still financing it , for a car that doesnt drive. and when i call a local mechanic he says my engine is blown up. and its not the battery and starter..i was young and it felt like i was being robbed.
Additional Notes:
my car was towed away from my parking space and given to a dodge dealer, i coulndt figure out where it was, i finally found where it was , the guy who took it in was already doing repairs and investigating with out, knowing whose car is it, he goes and does a repair not being on what we talked about and does his repair, then he tells me i payy up 1,400 for the repairs he did, before he repaired it i asked him to check the fluids makes sure everything is good and ready so i wont be left in the road stranded, i come back 2 day later cause i take my car for a drive, for 15 mins and head to the same dealer cause oil pressure light and battery light and oil light was on and the person who serviced me saw this when i took it in, before i asked him to check if everything with fluids is up to date, when he first was repairing it and didnt know what was wrong with it, so then i meet him and he says well we cant repair it because we dont know what could it be and the car needs more driving for it to see whats wrong with it, and or you can try coming with warranty, then my car breaks down after i leave the shop test driving it for 15 mins cause he advised me to drive it or get warranty,, instead of checking it for inspection. then iam left stranded in the road cause of this situation. i take the car back to the same dealer for repair and they say its the battery and starter, and now they saying pay it in this amount of time or my car will be towed away,.all that waste of money in repairs and me coming back and back, for me to have to pick up my car at a tow yard, cause they didnt want to take it in when i had my 2nd visit they, now my car is sitting in my car, i am still financing it , for a car that doesnt drive. and when i call a local mechanic he says my engine is blown up. and its not the battery and starter..i was young and it felt like i was being robbed.
Mfg Campaign: 11491507
Recall Date: Oct 30, 2022
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DRIVER SIDE REAR PASSENGER SLIDING DOOR WILL NOT UNLOCK OR OPEN. MANUAL LOCK/UNLOCK LEVER ON DOOR IS STUCK IN LOCKED POSITION. THIS CREATES A SAFETY ISSUE IF THERE ARE REAR PASSENGERS THAT NEED TO EXIT IN A CRASH OR OTHER EMERGENCY. THIS VAN SEATS 4 REAR PASSENGERS AND HAVING BOTH DOORS AVAILABLE CAN BE CRITICAL. THIS HAPPENED WITHOUT WARNING. THROUGH RESEARCH I FOUND IT POINTS TO A SEIZED DOOR LOCK/UNLOCK ACTUATOR. THERE HAVE BEEN PRIOR NHTSA ACTIONS ON 2015-2017 DODGE AND CHRYSLER MINIVANS RESULTING IN CHRYSLER EXTENDING THE WARRANTY PERIOD FOR THIS ISSUE. MY VAN USES THE EXACT SAME ACTUATORS AS THE EARLIER VANS. I AM FEARFUL THAT THE OTHER DOOR ACTUATOR MAY FAIL WITHOUR WITHOUT WARNING, RENDERING MY VEHICLE USELESS FOR TRANSPORTING PASSENGERS.
Corrective Action:
DRIVER SIDE REAR PASSENGER SLIDING DOOR WILL NOT UNLOCK OR OPEN. MANUAL LOCK/UNLOCK LEVER ON DOOR IS STUCK IN LOCKED POSITION. THIS CREATES A SAFETY ISSUE IF THERE ARE REAR PASSENGERS THAT NEED TO EXIT IN A CRASH OR OTHER EMERGENCY. THIS VAN SEATS 4 REAR PASSENGERS AND HAVING BOTH DOORS AVAILABLE CAN BE CRITICAL. THIS HAPPENED WITHOUT WARNING. THROUGH RESEARCH I FOUND IT POINTS TO A SEIZED DOOR LOCK/UNLOCK ACTUATOR. THERE HAVE BEEN PRIOR NHTSA ACTIONS ON 2015-2017 DODGE AND CHRYSLER MINIVANS RESULTING IN CHRYSLER EXTENDING THE WARRANTY PERIOD FOR THIS ISSUE. MY VAN USES THE EXACT SAME ACTUATORS AS THE EARLIER VANS. I AM FEARFUL THAT THE OTHER DOOR ACTUATOR MAY FAIL WITHOUR WITHOUT WARNING, RENDERING MY VEHICLE USELESS FOR TRANSPORTING PASSENGERS.
Additional Notes:
DRIVER SIDE REAR PASSENGER SLIDING DOOR WILL NOT UNLOCK OR OPEN. MANUAL LOCK/UNLOCK LEVER ON DOOR IS STUCK IN LOCKED POSITION. THIS CREATES A SAFETY ISSUE IF THERE ARE REAR PASSENGERS THAT NEED TO EXIT IN A CRASH OR OTHER EMERGENCY. THIS VAN SEATS 4 REAR PASSENGERS AND HAVING BOTH DOORS AVAILABLE CAN BE CRITICAL. THIS HAPPENED WITHOUT WARNING. THROUGH RESEARCH I FOUND IT POINTS TO A SEIZED DOOR LOCK/UNLOCK ACTUATOR. THERE HAVE BEEN PRIOR NHTSA ACTIONS ON 2015-2017 DODGE AND CHRYSLER MINIVANS RESULTING IN CHRYSLER EXTENDING THE WARRANTY PERIOD FOR THIS ISSUE. MY VAN USES THE EXACT SAME ACTUATORS AS THE EARLIER VANS. I AM FEARFUL THAT THE OTHER DOOR ACTUATOR MAY FAIL WITHOUR WITHOUT WARNING, RENDERING MY VEHICLE USELESS FOR TRANSPORTING PASSENGERS.
Mfg Campaign: 11490419
Recall Date: Oct 22, 2022
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Passenger side sliding door will not open, either manually or electrically.
Corrective Action:
Passenger side sliding door will not open, either manually or electrically.
Additional Notes:
Passenger side sliding door will not open, either manually or electrically.
Mfg Campaign: 11485831
Recall Date: Sep 22, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The lock actuator on the driver's side sliding door has seized in the lock position in our Grand Caravan. Using the fob, the switches in the vehicle, and the mechanical levers on the door, we are unable to unlock or open the door. Researching this problem, I see that it is common in 5th generation Grand Caravans and Town and Countries and plagues both sliding doors, creating a safety hazard: in the event of an emergency, if both actuators were to have seized since passengers entered the car, it would make exiting the car slow to impossible, and therefore hazardous. I have heard from a mechanic that Dodge/Chrysler is aware of the issue. There is, to this point, no recall or safety bulletin, and apparently nothing is being done about it, and that needs to change. To this point, our vehicle has not been officially inspected, though all of the symptoms are exactly as can be found in the various reports on the internet. There were no warnings that the part was going to fail/seize.
Corrective Action:
The lock actuator on the driver's side sliding door has seized in the lock position in our Grand Caravan. Using the fob, the switches in the vehicle, and the mechanical levers on the door, we are unable to unlock or open the door. Researching this problem, I see that it is common in 5th generation Grand Caravans and Town and Countries and plagues both sliding doors, creating a safety hazard: in the event of an emergency, if both actuators were to have seized since passengers entered the car, it would make exiting the car slow to impossible, and therefore hazardous. I have heard from a mechanic that Dodge/Chrysler is aware of the issue. There is, to this point, no recall or safety bulletin, and apparently nothing is being done about it, and that needs to change. To this point, our vehicle has not been officially inspected, though all of the symptoms are exactly as can be found in the various reports on the internet. There were no warnings that the part was going to fail/seize.
Additional Notes:
The lock actuator on the driver's side sliding door has seized in the lock position in our Grand Caravan. Using the fob, the switches in the vehicle, and the mechanical levers on the door, we are unable to unlock or open the door. Researching this problem, I see that it is common in 5th generation Grand Caravans and Town and Countries and plagues both sliding doors, creating a safety hazard: in the event of an emergency, if both actuators were to have seized since passengers entered the car, it would make exiting the car slow to impossible, and therefore hazardous. I have heard from a mechanic that Dodge/Chrysler is aware of the issue. There is, to this point, no recall or safety bulletin, and apparently nothing is being done about it, and that needs to change. To this point, our vehicle has not been officially inspected, though all of the symptoms are exactly as can be found in the various reports on the internet. There were no warnings that the part was going to fail/seize.
Mfg Campaign: 11485283
Recall Date: Sep 19, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My transmission turbo converter is going out and it’s not even at 80,000 miles. Along with my doors don’t fully shut on automatic shut. No crash or danger yet but being told it could put me and my family in a potential dangerous situation especially on the highway
Corrective Action:
My transmission turbo converter is going out and it’s not even at 80,000 miles. Along with my doors don’t fully shut on automatic shut. No crash or danger yet but being told it could put me and my family in a potential dangerous situation especially on the highway
Additional Notes:
My transmission turbo converter is going out and it’s not even at 80,000 miles. Along with my doors don’t fully shut on automatic shut. No crash or danger yet but being told it could put me and my family in a potential dangerous situation especially on the highway
Mfg Campaign: 11484799
Recall Date: Sep 16, 2022
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY:GLASS, SIDE/REAR
Potential Consequences:
The contact owns a 2019 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, there was an abnormal squeaking noise detected and the vehicle was running rough. Additionally, while driving, the vehicle was skidding. While lowering the driver's side window, the window fractured inside the door. The window failed to raise up or lower down with an abnormal cracking noise detected. There were no warning lights illuminated. The contract called an independent mechanic. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 14,642.
Corrective Action:
The contact owns a 2019 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, there was an abnormal squeaking noise detected and the vehicle was running rough. Additionally, while driving, the vehicle was skidding. While lowering the driver's side window, the window fractured inside the door. The window failed to raise up or lower down with an abnormal cracking noise detected. There were no warning lights illuminated. The contract called an independent mechanic. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 14,642.
Additional Notes:
The contact owns a 2019 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, there was an abnormal squeaking noise detected and the vehicle was running rough. Additionally, while driving, the vehicle was skidding. While lowering the driver's side window, the window fractured inside the door. The window failed to raise up or lower down with an abnormal cracking noise detected. There were no warning lights illuminated. The contract called an independent mechanic. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 14,642.
Mfg Campaign: 11484616
Recall Date: Sep 15, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle Description: 2019 DODGE GRAND CARAVAN 75,000 miles [XXX] Transmission is slipping between gears, erratic up or down shifts Transmission slams into 1st & 2nd gear. Especially at low RPM Transmission will not downshift properly Transmission Clunking into drive from park Transmission slamming into differential and drive train. Transmission passing gear is erratic into lower gears. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Vehicle Description: 2019 DODGE GRAND CARAVAN 75,000 miles [XXX] Transmission is slipping between gears, erratic up or down shifts Transmission slams into 1st & 2nd gear. Especially at low RPM Transmission will not downshift properly Transmission Clunking into drive from park Transmission slamming into differential and drive train. Transmission passing gear is erratic into lower gears. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Vehicle Description: 2019 DODGE GRAND CARAVAN 75,000 miles [XXX] Transmission is slipping between gears, erratic up or down shifts Transmission slams into 1st & 2nd gear. Especially at low RPM Transmission will not downshift properly Transmission Clunking into drive from park Transmission slamming into differential and drive train. Transmission passing gear is erratic into lower gears. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11483430
Recall Date: Sep 8, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The passenger sliding door stopped working and will not open or unlock manually. If there is an accident rear passengers will have to exit the vehicle through the driver side sliding door and/or the rear hatch. It appears to be the lock actuator and am waiting on the part to arrive for install to see if issue resolved.
Corrective Action:
The passenger sliding door stopped working and will not open or unlock manually. If there is an accident rear passengers will have to exit the vehicle through the driver side sliding door and/or the rear hatch. It appears to be the lock actuator and am waiting on the part to arrive for install to see if issue resolved.
Additional Notes:
The passenger sliding door stopped working and will not open or unlock manually. If there is an accident rear passengers will have to exit the vehicle through the driver side sliding door and/or the rear hatch. It appears to be the lock actuator and am waiting on the part to arrive for install to see if issue resolved.
Mfg Campaign: 11479468
Recall Date: Aug 15, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I was in line at a fast food drive thru when a strange noise began coming from under my hood. When I went to drive forward, the engine revved but the vehicle didn’t move at first. It finally jerked into gear and I proceeded to exit the line and to a stop sign before driving onto the main road. I had no problem taking off from the stop sign but as I was accelerating on the main road, I got up to about 35mph and the vehicle revved again, but this time it stopped moving in the middle of the road. The car behind me blew their horn and ran off the road to a avoid rear-ending me. There was no CEL illuminated and no other warning or indication of a problem. I got off the road and turned the engine off. I turned it back on and took the back streets home and parked it. I had the transmission filter and fluid changed, and all was well for about another 200 miles. As I was driving about 60 miles an hour on a highway, I again lost forward motion and the engine revved to about 5000 rpm’s. I immediately steered off the highway to avoid a collision. Again, there no malfunction indicator light illuminated. After careful inspection by a certified technician, it was determined that the transaxle oil pump has failed. The vehicle is available for inspection at yours or your representative’s convenience.
Corrective Action:
I was in line at a fast food drive thru when a strange noise began coming from under my hood. When I went to drive forward, the engine revved but the vehicle didn’t move at first. It finally jerked into gear and I proceeded to exit the line and to a stop sign before driving onto the main road. I had no problem taking off from the stop sign but as I was accelerating on the main road, I got up to about 35mph and the vehicle revved again, but this time it stopped moving in the middle of the road. The car behind me blew their horn and ran off the road to a avoid rear-ending me. There was no CEL illuminated and no other warning or indication of a problem. I got off the road and turned the engine off. I turned it back on and took the back streets home and parked it. I had the transmission filter and fluid changed, and all was well for about another 200 miles. As I was driving about 60 miles an hour on a highway, I again lost forward motion and the engine revved to about 5000 rpm’s. I immediately steered off the highway to avoid a collision. Again, there no malfunction indicator light illuminated. After careful inspection by a certified technician, it was determined that the transaxle oil pump has failed. The vehicle is available for inspection at yours or your representative’s convenience.
Additional Notes:
I was in line at a fast food drive thru when a strange noise began coming from under my hood. When I went to drive forward, the engine revved but the vehicle didn’t move at first. It finally jerked into gear and I proceeded to exit the line and to a stop sign before driving onto the main road. I had no problem taking off from the stop sign but as I was accelerating on the main road, I got up to about 35mph and the vehicle revved again, but this time it stopped moving in the middle of the road. The car behind me blew their horn and ran off the road to a avoid rear-ending me. There was no CEL illuminated and no other warning or indication of a problem. I got off the road and turned the engine off. I turned it back on and took the back streets home and parked it. I had the transmission filter and fluid changed, and all was well for about another 200 miles. As I was driving about 60 miles an hour on a highway, I again lost forward motion and the engine revved to about 5000 rpm’s. I immediately steered off the highway to avoid a collision. Again, there no malfunction indicator light illuminated. After careful inspection by a certified technician, it was determined that the transaxle oil pump has failed. The vehicle is available for inspection at yours or your representative’s convenience.
Mfg Campaign: 11474817
Recall Date: Jul 19, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On several occasions, the right sliding door on the van would not open either manually or electronically. I tried unlocking all doors, pushing buttons on key fob and inside the vehicle, and pulling on the interior and exterior door handles. The door would be stuck. On one occasion, the left sliding door opened on its own when the vehicle was locked and unattended.
Corrective Action:
On several occasions, the right sliding door on the van would not open either manually or electronically. I tried unlocking all doors, pushing buttons on key fob and inside the vehicle, and pulling on the interior and exterior door handles. The door would be stuck. On one occasion, the left sliding door opened on its own when the vehicle was locked and unattended.
Additional Notes:
On several occasions, the right sliding door on the van would not open either manually or electronically. I tried unlocking all doors, pushing buttons on key fob and inside the vehicle, and pulling on the interior and exterior door handles. The door would be stuck. On one occasion, the left sliding door opened on its own when the vehicle was locked and unattended.
Mfg Campaign: 11474536
Recall Date: Jul 18, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Issues with locking mechanisms. Makes buzzing noises.
Corrective Action:
Issues with locking mechanisms. Makes buzzing noises.
Additional Notes:
Issues with locking mechanisms. Makes buzzing noises.
Mfg Campaign: 11471229
Recall Date: Jun 27, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact leased a rental 2019 Dodge Grand Caravan. The contact stated that while the vehicle was turned on and the gear shifter was shifted in park (P), she exited the vehicle while her three children remained inside the vehicle. The contact stated that her son went into the driver's seat and moved the gear shifter. The vehicle then rolled away and came to a complete stop in a ditch. The air bags were not deployed upon impact. The contact's son had a bruise on his head, her daughter had a bruise on her neck from the seat belt and body aches, and her other son had a cut lip upon impact. Medical attention was received for the three children. A police report was filed. The vehicle was towed to a body shop but the contact was unaware if it was deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Corrective Action:
The contact leased a rental 2019 Dodge Grand Caravan. The contact stated that while the vehicle was turned on and the gear shifter was shifted in park (P), she exited the vehicle while her three children remained inside the vehicle. The contact stated that her son went into the driver's seat and moved the gear shifter. The vehicle then rolled away and came to a complete stop in a ditch. The air bags were not deployed upon impact. The contact's son had a bruise on his head, her daughter had a bruise on her neck from the seat belt and body aches, and her other son had a cut lip upon impact. Medical attention was received for the three children. A police report was filed. The vehicle was towed to a body shop but the contact was unaware if it was deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Additional Notes:
The contact leased a rental 2019 Dodge Grand Caravan. The contact stated that while the vehicle was turned on and the gear shifter was shifted in park (P), she exited the vehicle while her three children remained inside the vehicle. The contact stated that her son went into the driver's seat and moved the gear shifter. The vehicle then rolled away and came to a complete stop in a ditch. The air bags were not deployed upon impact. The contact's son had a bruise on his head, her daughter had a bruise on her neck from the seat belt and body aches, and her other son had a cut lip upon impact. Medical attention was received for the three children. A police report was filed. The vehicle was towed to a body shop but the contact was unaware if it was deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Mfg Campaign: 11470436
Recall Date: Jun 22, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Passenger sliding door won’t lock or unlock
Corrective Action:
Passenger sliding door won’t lock or unlock
Additional Notes:
Passenger sliding door won’t lock or unlock
Mfg Campaign: 11469889
Recall Date: Jun 18, 2022
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