Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Dodge Journey vehicles. The amber side reflex reflector assembled into the headlamp may not reflect brightly enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z99
Recall Date: Sep 29, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Consumer Complaints
288 ComplaintsChrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
DURING USE OF THE VEHICLE, WHETHER STATIONARY OR IN MOTION, THE "GAS CAP LIGHT" WILL COME ON FOLLOWED BY "CHECK ENGINE LIGHT". WHEN THIS HAPPENS THE CODE P0456 WILL CAUSE THE CAR TO ACT INDIFFERENT, IT IS STILL DRIVABLE, BUT CAN CAUSE OTHER COMPONENTS TO SHOW A FALSE READING. THIS ISSUE HAS HAPPENED 4 TIMES IN THE PAST 2 MONTHS, AND EVERY TIME WE GO TO THE DEALERSHIP THE CHECK ENGINE LIGHT WILL DISAPPEAR. WE HAVE CHECKED THE GAS CAP, AND THIS VEHICLE IS UNDER 17,000 MILES. THIS SEEMS TO BE A COMMON ISSUE WITH DODGE, JEEP, AND CHRYSLER VEHICLES, AND THIS SHOULD BE HANDLED BY THE MANUFACTURER. TREAT THIS KNOWN ISSUE AS A RECALL, AND IMPROVE UPON YOUR EVAPORATIVE EMISSION SYSTEM.
Corrective Action:
DURING USE OF THE VEHICLE, WHETHER STATIONARY OR IN MOTION, THE "GAS CAP LIGHT" WILL COME ON FOLLOWED BY "CHECK ENGINE LIGHT". WHEN THIS HAPPENS THE CODE P0456 WILL CAUSE THE CAR TO ACT INDIFFERENT, IT IS STILL DRIVABLE, BUT CAN CAUSE OTHER COMPONENTS TO SHOW A FALSE READING. THIS ISSUE HAS HAPPENED 4 TIMES IN THE PAST 2 MONTHS, AND EVERY TIME WE GO TO THE DEALERSHIP THE CHECK ENGINE LIGHT WILL DISAPPEAR. WE HAVE CHECKED THE GAS CAP, AND THIS VEHICLE IS UNDER 17,000 MILES. THIS SEEMS TO BE A COMMON ISSUE WITH DODGE, JEEP, AND CHRYSLER VEHICLES, AND THIS SHOULD BE HANDLED BY THE MANUFACTURER. TREAT THIS KNOWN ISSUE AS A RECALL, AND IMPROVE UPON YOUR EVAPORATIVE EMISSION SYSTEM.
Additional Notes:
DURING USE OF THE VEHICLE, WHETHER STATIONARY OR IN MOTION, THE "GAS CAP LIGHT" WILL COME ON FOLLOWED BY "CHECK ENGINE LIGHT". WHEN THIS HAPPENS THE CODE P0456 WILL CAUSE THE CAR TO ACT INDIFFERENT, IT IS STILL DRIVABLE, BUT CAN CAUSE OTHER COMPONENTS TO SHOW A FALSE READING. THIS ISSUE HAS HAPPENED 4 TIMES IN THE PAST 2 MONTHS, AND EVERY TIME WE GO TO THE DEALERSHIP THE CHECK ENGINE LIGHT WILL DISAPPEAR. WE HAVE CHECKED THE GAS CAP, AND THIS VEHICLE IS UNDER 17,000 MILES. THIS SEEMS TO BE A COMMON ISSUE WITH DODGE, JEEP, AND CHRYSLER VEHICLES, AND THIS SHOULD BE HANDLED BY THE MANUFACTURER. TREAT THIS KNOWN ISSUE AS A RECALL, AND IMPROVE UPON YOUR EVAPORATIVE EMISSION SYSTEM.
Mfg Campaign: 11065743
Recall Date: Jan 29, 2018
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
HEAD ON COLLISION. AIR BAGS DID NOT DEPLOY. OWNER'S SPOUSE OF THE DODGE JOURNEY 2017 WAS DIAGNOSED WITH MOTOR VEHICLE COLLISION, INITIAL ENCOUNTER CONTUSION OF CHEST WALL, UNSPECIFIED LATERALITY, INITIAL ENCOUNTER. OWNER'S SPOUSE OF THE DODGE JOURNEY 2017 WAS TURNING LEFT INTO THEIR HOME DRIVEWAY AS ONCOMING VEHICLE HIT THE OWNER'S DODGE JOURNEY 2017.
Corrective Action:
HEAD ON COLLISION. AIR BAGS DID NOT DEPLOY. OWNER'S SPOUSE OF THE DODGE JOURNEY 2017 WAS DIAGNOSED WITH MOTOR VEHICLE COLLISION, INITIAL ENCOUNTER CONTUSION OF CHEST WALL, UNSPECIFIED LATERALITY, INITIAL ENCOUNTER. OWNER'S SPOUSE OF THE DODGE JOURNEY 2017 WAS TURNING LEFT INTO THEIR HOME DRIVEWAY AS ONCOMING VEHICLE HIT THE OWNER'S DODGE JOURNEY 2017.
Additional Notes:
HEAD ON COLLISION. AIR BAGS DID NOT DEPLOY. OWNER'S SPOUSE OF THE DODGE JOURNEY 2017 WAS DIAGNOSED WITH MOTOR VEHICLE COLLISION, INITIAL ENCOUNTER CONTUSION OF CHEST WALL, UNSPECIFIED LATERALITY, INITIAL ENCOUNTER. OWNER'S SPOUSE OF THE DODGE JOURNEY 2017 WAS TURNING LEFT INTO THEIR HOME DRIVEWAY AS ONCOMING VEHICLE HIT THE OWNER'S DODGE JOURNEY 2017.
Mfg Campaign: 11063202
Recall Date: Jan 17, 2018
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNED A 2017 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 25 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TREE. DURING THE CRASH, THE FRONT END OF THE VEHICLE SUSTAINED DAMAGE. THE AIR BAGS DID NOT DEPLOY. APPROXIMATELY TEN MINUTES AFTER THE CRASH, FLAMES WERE PRESENT UNDER THE REAR OF THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS DESTROYED AND TOWED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE LOCAL DEALER (DODGE CHRYSLER OF TITUSVILLE IN TITUSVILLE, FL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,500.
Corrective Action:
TL* THE CONTACT OWNED A 2017 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 25 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TREE. DURING THE CRASH, THE FRONT END OF THE VEHICLE SUSTAINED DAMAGE. THE AIR BAGS DID NOT DEPLOY. APPROXIMATELY TEN MINUTES AFTER THE CRASH, FLAMES WERE PRESENT UNDER THE REAR OF THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS DESTROYED AND TOWED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE LOCAL DEALER (DODGE CHRYSLER OF TITUSVILLE IN TITUSVILLE, FL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,500.
Additional Notes:
TL* THE CONTACT OWNED A 2017 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 25 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TREE. DURING THE CRASH, THE FRONT END OF THE VEHICLE SUSTAINED DAMAGE. THE AIR BAGS DID NOT DEPLOY. APPROXIMATELY TEN MINUTES AFTER THE CRASH, FLAMES WERE PRESENT UNDER THE REAR OF THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS DESTROYED AND TOWED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE LOCAL DEALER (DODGE CHRYSLER OF TITUSVILLE IN TITUSVILLE, FL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,500.
Mfg Campaign: 11054908
Recall Date: Dec 15, 2017
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. UPON INSPECTION, THE CONTACT NOTICED THAT THE REAR WINDOW WAS SHATTERED AS IF THERE WAS FORCED ENTRY OR AN INDIVIDUAL HAD BROKEN THE GLASS. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 50.
Corrective Action:
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. UPON INSPECTION, THE CONTACT NOTICED THAT THE REAR WINDOW WAS SHATTERED AS IF THERE WAS FORCED ENTRY OR AN INDIVIDUAL HAD BROKEN THE GLASS. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 50.
Additional Notes:
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. UPON INSPECTION, THE CONTACT NOTICED THAT THE REAR WINDOW WAS SHATTERED AS IF THERE WAS FORCED ENTRY OR AN INDIVIDUAL HAD BROKEN THE GLASS. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 50.
Mfg Campaign: 11051046
Recall Date: Nov 28, 2017
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING WITH THE CRUISE CONTROL ON AND THE VEHICLE KEPT TRYING TO SPEED ITSELF BACK UP AND THE CAR KEPT SLOWING DOWN I NOTICED THE CAR WAS ON FIRE IN THE BACK OF THE CAR SO I PULLED OVER TURNED THE CAR OFF JUMPED OUT WALKED TO A SAFE DISTANCE CALLED THE POLICE WHILE ON THE PHONE WITH THEM THE CAR CATCHES FIRE AND BURNED DOWN. *TT *CN *TR
Corrective Action:
I WAS DRIVING WITH THE CRUISE CONTROL ON AND THE VEHICLE KEPT TRYING TO SPEED ITSELF BACK UP AND THE CAR KEPT SLOWING DOWN I NOTICED THE CAR WAS ON FIRE IN THE BACK OF THE CAR SO I PULLED OVER TURNED THE CAR OFF JUMPED OUT WALKED TO A SAFE DISTANCE CALLED THE POLICE WHILE ON THE PHONE WITH THEM THE CAR CATCHES FIRE AND BURNED DOWN. *TT *CN *TR
Additional Notes:
I WAS DRIVING WITH THE CRUISE CONTROL ON AND THE VEHICLE KEPT TRYING TO SPEED ITSELF BACK UP AND THE CAR KEPT SLOWING DOWN I NOTICED THE CAR WAS ON FIRE IN THE BACK OF THE CAR SO I PULLED OVER TURNED THE CAR OFF JUMPED OUT WALKED TO A SAFE DISTANCE CALLED THE POLICE WHILE ON THE PHONE WITH THEM THE CAR CATCHES FIRE AND BURNED DOWN. *TT *CN *TR
Mfg Campaign: 11048322
Recall Date: Nov 24, 2017
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I WAS DRIVING WITH THE CRUISE CONTROL ON AND THE VEHICLE KEPT TRYING TO SPEED ITSELF BACK UP AND THE CAR KEPT SLOWING DOWN I NOTICED THE CAR WAS ON FIRE IN THE BACK OF THE CAR SO I PULLED OVER TURNED THE CAR OFF JUMPED OUT WALKED TO A SAFE DISTANCE CALLED THE POLICE WHILE ON THE PHONE WITH THEM THE CAR CATCHES FIRE AND BURNED DOWN. *TT *CN *TR
Corrective Action:
I WAS DRIVING WITH THE CRUISE CONTROL ON AND THE VEHICLE KEPT TRYING TO SPEED ITSELF BACK UP AND THE CAR KEPT SLOWING DOWN I NOTICED THE CAR WAS ON FIRE IN THE BACK OF THE CAR SO I PULLED OVER TURNED THE CAR OFF JUMPED OUT WALKED TO A SAFE DISTANCE CALLED THE POLICE WHILE ON THE PHONE WITH THEM THE CAR CATCHES FIRE AND BURNED DOWN. *TT *CN *TR
Additional Notes:
I WAS DRIVING WITH THE CRUISE CONTROL ON AND THE VEHICLE KEPT TRYING TO SPEED ITSELF BACK UP AND THE CAR KEPT SLOWING DOWN I NOTICED THE CAR WAS ON FIRE IN THE BACK OF THE CAR SO I PULLED OVER TURNED THE CAR OFF JUMPED OUT WALKED TO A SAFE DISTANCE CALLED THE POLICE WHILE ON THE PHONE WITH THEM THE CAR CATCHES FIRE AND BURNED DOWN. *TT *CN *TR
Mfg Campaign: 11048322
Recall Date: Nov 24, 2017
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE GEAR SHIFTER WAS EASILY MOVING INDEPENDENTLY. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000. THE VIN WAS NOT PROVIDED.
Corrective Action:
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE GEAR SHIFTER WAS EASILY MOVING INDEPENDENTLY. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000. THE VIN WAS NOT PROVIDED.
Additional Notes:
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE GEAR SHIFTER WAS EASILY MOVING INDEPENDENTLY. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000. THE VIN WAS NOT PROVIDED.
Mfg Campaign: 11030780
Recall Date: Oct 2, 2017
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
NOTHING HAS HAPPENED YET REAR WINDOW WIPERS DON'T COMPLETELY GO ALL THE WAY CAUSING A BLINDSPOT WHEN YOU LOOK OUT IT. DRIVER CANNOT SEE PASSAGER SIDE IN REAR WINDOW.
Corrective Action:
NOTHING HAS HAPPENED YET REAR WINDOW WIPERS DON'T COMPLETELY GO ALL THE WAY CAUSING A BLINDSPOT WHEN YOU LOOK OUT IT. DRIVER CANNOT SEE PASSAGER SIDE IN REAR WINDOW.
Additional Notes:
NOTHING HAS HAPPENED YET REAR WINDOW WIPERS DON'T COMPLETELY GO ALL THE WAY CAUSING A BLINDSPOT WHEN YOU LOOK OUT IT. DRIVER CANNOT SEE PASSAGER SIDE IN REAR WINDOW.
Mfg Campaign: 10947636
Recall Date: Jan 25, 2017
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