Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Dodge Journey vehicles. The amber side reflex reflector assembled into the headlamp may not reflect brightly enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z99
Recall Date: Sep 29, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Consumer Complaints
288 ComplaintsChrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
ONE MONTH AFTER PURCHASING THE 2017 DODGE JOURNEY THE AIRBAG LIGHT CAME ON WHILE DRIVING THE VEHICLE. TOOK THE VEHICLE TO A CERTIFIED DODGE DEALER AND THEY INFORMED US THAT THE AIRBAG WIREING HARNESS LOCATED UNDER THE DRIVERS FRONT SEAT WAS FAULTY. THE TOLD US THE AIRVAGWIREING HARNESS IS NOT COVERED UNDER ANY WARRANTY AND THAT THE NEW REPLACEMENT AIRBAG WIREING HARNESS WOULD COST AROUND $800. THE AIRBAG LIGHT STILL GOES ON & OFF RANDOMLY WHILE THE VEHICLE IS BEING DRIVEN. IT DOESN'T MATTER IF IT IS BEING DRIVEN STRAIGHT OR ON CURVES OR TURNING. IT JUST RANDOMLY COMES ON WHEN THE VEHICLE IS BEING DRIVEN.
Corrective Action:
ONE MONTH AFTER PURCHASING THE 2017 DODGE JOURNEY THE AIRBAG LIGHT CAME ON WHILE DRIVING THE VEHICLE. TOOK THE VEHICLE TO A CERTIFIED DODGE DEALER AND THEY INFORMED US THAT THE AIRBAG WIREING HARNESS LOCATED UNDER THE DRIVERS FRONT SEAT WAS FAULTY. THE TOLD US THE AIRVAGWIREING HARNESS IS NOT COVERED UNDER ANY WARRANTY AND THAT THE NEW REPLACEMENT AIRBAG WIREING HARNESS WOULD COST AROUND $800. THE AIRBAG LIGHT STILL GOES ON & OFF RANDOMLY WHILE THE VEHICLE IS BEING DRIVEN. IT DOESN'T MATTER IF IT IS BEING DRIVEN STRAIGHT OR ON CURVES OR TURNING. IT JUST RANDOMLY COMES ON WHEN THE VEHICLE IS BEING DRIVEN.
Additional Notes:
ONE MONTH AFTER PURCHASING THE 2017 DODGE JOURNEY THE AIRBAG LIGHT CAME ON WHILE DRIVING THE VEHICLE. TOOK THE VEHICLE TO A CERTIFIED DODGE DEALER AND THEY INFORMED US THAT THE AIRBAG WIREING HARNESS LOCATED UNDER THE DRIVERS FRONT SEAT WAS FAULTY. THE TOLD US THE AIRVAGWIREING HARNESS IS NOT COVERED UNDER ANY WARRANTY AND THAT THE NEW REPLACEMENT AIRBAG WIREING HARNESS WOULD COST AROUND $800. THE AIRBAG LIGHT STILL GOES ON & OFF RANDOMLY WHILE THE VEHICLE IS BEING DRIVEN. IT DOESN'T MATTER IF IT IS BEING DRIVEN STRAIGHT OR ON CURVES OR TURNING. IT JUST RANDOMLY COMES ON WHEN THE VEHICLE IS BEING DRIVEN.
Mfg Campaign: 11165633
Recall Date: Jan 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I HAVE HAD 3 INCIDENTS, WITH THE LATEST ON 12/23 WHEN DURING A RAPID BREAKING TO AVOID COLLISION AS A VEHICLE DID ILLEGAL LANE CHANGE IN FRONT OF ME, MY WALLET, WHICH I HAD ON TOP OF THE MIDDLE COMPARTMENT, PUSHED THE CLUTCH AND CHANGED THE GEAR TO REVERSE AND MY CAR WENT BACKWARDS ALMOST COLLIDING WITH A VEHICLE BEHIND ME. ON OTHER INCIDENT ON THANKSGIVING DAY IN 2017 I WAS MAKING AN U-TURN WHEN I HAD TO BREAK FOR A CAR WHICH TURNED RIGHT SHARPLY AND MY SMALL PURSE FLEW AND SWITCH THE GEAR TO NEUTRAL AND I WAS PRESSING THE GAS PEDAL AND TRYING TO GET OUT OF THE WAY OF INCOMING TRAFFIC AND COULDN'T UNDERSTAND RIGHT AWAY THAT THE CAR'S GEAR HAS BEEN PUSHED TO NEUTRAL AND THAT'S IS WHY I COULDN'T MOVE THE VEHICLE. THE CLUTCH HAS NO LOCK BUTTON AND WHEN PUSHED WITH EVEN TWO FINGERS IT SWITCHES THE GEARS, SO ANY SMALL OBJECT DURING A QUICK OR SADDEN BREAKING CAN CAUSE THE GEAR TO SWITCH TO REVERSE OR NEUTRAL.
Corrective Action:
I HAVE HAD 3 INCIDENTS, WITH THE LATEST ON 12/23 WHEN DURING A RAPID BREAKING TO AVOID COLLISION AS A VEHICLE DID ILLEGAL LANE CHANGE IN FRONT OF ME, MY WALLET, WHICH I HAD ON TOP OF THE MIDDLE COMPARTMENT, PUSHED THE CLUTCH AND CHANGED THE GEAR TO REVERSE AND MY CAR WENT BACKWARDS ALMOST COLLIDING WITH A VEHICLE BEHIND ME. ON OTHER INCIDENT ON THANKSGIVING DAY IN 2017 I WAS MAKING AN U-TURN WHEN I HAD TO BREAK FOR A CAR WHICH TURNED RIGHT SHARPLY AND MY SMALL PURSE FLEW AND SWITCH THE GEAR TO NEUTRAL AND I WAS PRESSING THE GAS PEDAL AND TRYING TO GET OUT OF THE WAY OF INCOMING TRAFFIC AND COULDN'T UNDERSTAND RIGHT AWAY THAT THE CAR'S GEAR HAS BEEN PUSHED TO NEUTRAL AND THAT'S IS WHY I COULDN'T MOVE THE VEHICLE. THE CLUTCH HAS NO LOCK BUTTON AND WHEN PUSHED WITH EVEN TWO FINGERS IT SWITCHES THE GEARS, SO ANY SMALL OBJECT DURING A QUICK OR SADDEN BREAKING CAN CAUSE THE GEAR TO SWITCH TO REVERSE OR NEUTRAL.
Additional Notes:
I HAVE HAD 3 INCIDENTS, WITH THE LATEST ON 12/23 WHEN DURING A RAPID BREAKING TO AVOID COLLISION AS A VEHICLE DID ILLEGAL LANE CHANGE IN FRONT OF ME, MY WALLET, WHICH I HAD ON TOP OF THE MIDDLE COMPARTMENT, PUSHED THE CLUTCH AND CHANGED THE GEAR TO REVERSE AND MY CAR WENT BACKWARDS ALMOST COLLIDING WITH A VEHICLE BEHIND ME. ON OTHER INCIDENT ON THANKSGIVING DAY IN 2017 I WAS MAKING AN U-TURN WHEN I HAD TO BREAK FOR A CAR WHICH TURNED RIGHT SHARPLY AND MY SMALL PURSE FLEW AND SWITCH THE GEAR TO NEUTRAL AND I WAS PRESSING THE GAS PEDAL AND TRYING TO GET OUT OF THE WAY OF INCOMING TRAFFIC AND COULDN'T UNDERSTAND RIGHT AWAY THAT THE CAR'S GEAR HAS BEEN PUSHED TO NEUTRAL AND THAT'S IS WHY I COULDN'T MOVE THE VEHICLE. THE CLUTCH HAS NO LOCK BUTTON AND WHEN PUSHED WITH EVEN TWO FINGERS IT SWITCHES THE GEARS, SO ANY SMALL OBJECT DURING A QUICK OR SADDEN BREAKING CAN CAUSE THE GEAR TO SWITCH TO REVERSE OR NEUTRAL.
Mfg Campaign: 11163506
Recall Date: Dec 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
CRUISE CONTROL STICKS WHEN USING IT ON THE HIGHWAY AND I HAVE TO PRESS THE CANCEL BUTTON MULTIPLE TIMES TO TAKE IT OFF WHILE OTHER TIMES THE CRUISE CONTROL WON'T WORK AT ALL.
Corrective Action:
CRUISE CONTROL STICKS WHEN USING IT ON THE HIGHWAY AND I HAVE TO PRESS THE CANCEL BUTTON MULTIPLE TIMES TO TAKE IT OFF WHILE OTHER TIMES THE CRUISE CONTROL WON'T WORK AT ALL.
Additional Notes:
CRUISE CONTROL STICKS WHEN USING IT ON THE HIGHWAY AND I HAVE TO PRESS THE CANCEL BUTTON MULTIPLE TIMES TO TAKE IT OFF WHILE OTHER TIMES THE CRUISE CONTROL WON'T WORK AT ALL.
Mfg Campaign: 11161290
Recall Date: Dec 13, 2018
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT THE FUEL CAP INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO PLAZA CHRYSLER DODGE JEEP RAM (2077 FL-44, INVERNESS, FL 34453, 352-341-7398) WHERE IT WAS DIAGNOSED THAT THE EVAP SYSTEM FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT THE FUEL CAP INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO PLAZA CHRYSLER DODGE JEEP RAM (2077 FL-44, INVERNESS, FL 34453, 352-341-7398) WHERE IT WAS DIAGNOSED THAT THE EVAP SYSTEM FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT THE FUEL CAP INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO PLAZA CHRYSLER DODGE JEEP RAM (2077 FL-44, INVERNESS, FL 34453, 352-341-7398) WHERE IT WAS DIAGNOSED THAT THE EVAP SYSTEM FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.
Mfg Campaign: 11160972
Recall Date: Dec 12, 2018
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I WAS IN PARK WAITING FOR A SPOT TO OPEN UP IN A SCHOOL PARKING LOT, TOOK MY VEHICLE OUT OF PARK AND PROCEEDED TO PUT IN DRIVE AND MOVE 20 FEET OR SO TO THE PARKING SPOT, AS I WAS TURNING INTO THE SPOT I ENGAGED THE BRAKE TO COME TO A COMPLETE STOP BUT MY PEDAL DID NOT WORK, IT DID NOT SPRING BACK LIKE IT IS SUPPOSE TO AND MY VEHICLE DID NOT STOP AND A CONCRETE PARKING PILLAR STOPPED MY VEHICLE FOR ME. I THREW IT INTO PARK AND JUMPED OUT BECAUSE SMOKE WAS POURING FROM MY HOOD TO SEE THE DAMAGE AND WHEN I JUMPED BACK IN TO THE CAR TO SHUT IT OFF I REALIZED MY CAR WASN'T RUNNING AND ALL THE LIGHTS CAME ACROSS THE DASH. I RESTARTED THE CAR AND THE BRAKE PEDAL PUMPED LIKE NOTHING WAS WRONG. $6,000.00 WORTH OF DAMAGE LATER AND STILL BEING WORKED ON AND NO ANSWERS TO WHY MY BRAKES FAILED ME.
Corrective Action:
I WAS IN PARK WAITING FOR A SPOT TO OPEN UP IN A SCHOOL PARKING LOT, TOOK MY VEHICLE OUT OF PARK AND PROCEEDED TO PUT IN DRIVE AND MOVE 20 FEET OR SO TO THE PARKING SPOT, AS I WAS TURNING INTO THE SPOT I ENGAGED THE BRAKE TO COME TO A COMPLETE STOP BUT MY PEDAL DID NOT WORK, IT DID NOT SPRING BACK LIKE IT IS SUPPOSE TO AND MY VEHICLE DID NOT STOP AND A CONCRETE PARKING PILLAR STOPPED MY VEHICLE FOR ME. I THREW IT INTO PARK AND JUMPED OUT BECAUSE SMOKE WAS POURING FROM MY HOOD TO SEE THE DAMAGE AND WHEN I JUMPED BACK IN TO THE CAR TO SHUT IT OFF I REALIZED MY CAR WASN'T RUNNING AND ALL THE LIGHTS CAME ACROSS THE DASH. I RESTARTED THE CAR AND THE BRAKE PEDAL PUMPED LIKE NOTHING WAS WRONG. $6,000.00 WORTH OF DAMAGE LATER AND STILL BEING WORKED ON AND NO ANSWERS TO WHY MY BRAKES FAILED ME.
Additional Notes:
I WAS IN PARK WAITING FOR A SPOT TO OPEN UP IN A SCHOOL PARKING LOT, TOOK MY VEHICLE OUT OF PARK AND PROCEEDED TO PUT IN DRIVE AND MOVE 20 FEET OR SO TO THE PARKING SPOT, AS I WAS TURNING INTO THE SPOT I ENGAGED THE BRAKE TO COME TO A COMPLETE STOP BUT MY PEDAL DID NOT WORK, IT DID NOT SPRING BACK LIKE IT IS SUPPOSE TO AND MY VEHICLE DID NOT STOP AND A CONCRETE PARKING PILLAR STOPPED MY VEHICLE FOR ME. I THREW IT INTO PARK AND JUMPED OUT BECAUSE SMOKE WAS POURING FROM MY HOOD TO SEE THE DAMAGE AND WHEN I JUMPED BACK IN TO THE CAR TO SHUT IT OFF I REALIZED MY CAR WASN'T RUNNING AND ALL THE LIGHTS CAME ACROSS THE DASH. I RESTARTED THE CAR AND THE BRAKE PEDAL PUMPED LIKE NOTHING WAS WRONG. $6,000.00 WORTH OF DAMAGE LATER AND STILL BEING WORKED ON AND NO ANSWERS TO WHY MY BRAKES FAILED ME.
Mfg Campaign: 11139890
Recall Date: Oct 11, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I WAS IN PARK WAITING FOR A SPOT TO OPEN UP IN A SCHOOL PARKING LOT, TOOK MY VEHICLE OUT OF PARK AND PROCEEDED TO PUT IN DRIVE AND MOVE 20 FEET OR SO TO THE PARKING SPOT, AS I WAS TURNING INTO THE SPOT I ENGAGED THE BRAKE TO COME TO A COMPLETE STOP BUT MY PEDAL DID NOT WORK, IT DID NOT SPRING BACK LIKE IT IS SUPPOSE TO AND MY VEHICLE DID NOT STOP AND A CONCRETE PARKING PILLAR STOPPED MY VEHICLE FOR ME. I THREW IT INTO PARK AND JUMPED OUT BECAUSE SMOKE WAS POURING FROM MY HOOD TO SEE THE DAMAGE AND WHEN I JUMPED BACK IN TO THE CAR TO SHUT IT OFF I REALIZED MY CAR WASN'T RUNNING AND ALL THE LIGHTS CAME ACROSS THE DASH. I RESTARTED THE CAR AND THE BRAKE PEDAL PUMPED LIKE NOTHING WAS WRONG. $6,000.00 WORTH OF DAMAGE LATER AND STILL BEING WORKED ON AND NO ANSWERS TO WHY MY BRAKES FAILED ME.
Corrective Action:
I WAS IN PARK WAITING FOR A SPOT TO OPEN UP IN A SCHOOL PARKING LOT, TOOK MY VEHICLE OUT OF PARK AND PROCEEDED TO PUT IN DRIVE AND MOVE 20 FEET OR SO TO THE PARKING SPOT, AS I WAS TURNING INTO THE SPOT I ENGAGED THE BRAKE TO COME TO A COMPLETE STOP BUT MY PEDAL DID NOT WORK, IT DID NOT SPRING BACK LIKE IT IS SUPPOSE TO AND MY VEHICLE DID NOT STOP AND A CONCRETE PARKING PILLAR STOPPED MY VEHICLE FOR ME. I THREW IT INTO PARK AND JUMPED OUT BECAUSE SMOKE WAS POURING FROM MY HOOD TO SEE THE DAMAGE AND WHEN I JUMPED BACK IN TO THE CAR TO SHUT IT OFF I REALIZED MY CAR WASN'T RUNNING AND ALL THE LIGHTS CAME ACROSS THE DASH. I RESTARTED THE CAR AND THE BRAKE PEDAL PUMPED LIKE NOTHING WAS WRONG. $6,000.00 WORTH OF DAMAGE LATER AND STILL BEING WORKED ON AND NO ANSWERS TO WHY MY BRAKES FAILED ME.
Additional Notes:
I WAS IN PARK WAITING FOR A SPOT TO OPEN UP IN A SCHOOL PARKING LOT, TOOK MY VEHICLE OUT OF PARK AND PROCEEDED TO PUT IN DRIVE AND MOVE 20 FEET OR SO TO THE PARKING SPOT, AS I WAS TURNING INTO THE SPOT I ENGAGED THE BRAKE TO COME TO A COMPLETE STOP BUT MY PEDAL DID NOT WORK, IT DID NOT SPRING BACK LIKE IT IS SUPPOSE TO AND MY VEHICLE DID NOT STOP AND A CONCRETE PARKING PILLAR STOPPED MY VEHICLE FOR ME. I THREW IT INTO PARK AND JUMPED OUT BECAUSE SMOKE WAS POURING FROM MY HOOD TO SEE THE DAMAGE AND WHEN I JUMPED BACK IN TO THE CAR TO SHUT IT OFF I REALIZED MY CAR WASN'T RUNNING AND ALL THE LIGHTS CAME ACROSS THE DASH. I RESTARTED THE CAR AND THE BRAKE PEDAL PUMPED LIKE NOTHING WAS WRONG. $6,000.00 WORTH OF DAMAGE LATER AND STILL BEING WORKED ON AND NO ANSWERS TO WHY MY BRAKES FAILED ME.
Mfg Campaign: 11139890
Recall Date: Oct 11, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE MAIN SCREEN FOR UCONNECT WENT DARK AFTER TURNING ON THE CAR (PARKED). NO RADIO, NO A/C CONTROL, NOTHING IN THE CENTER CONSOLE WOULD WORK. WE LIVE IN FL AND NO A/C IS A BIG PROBLEM, SPECIALLY WHEN YOU HAVE A TODDLER AND A BABY. I WENT TO MY DESTINATION WITH THE DEAD CONSOLE. I WENT BACK IN THE CAR, THIS TIME EVERYTHING WAS OK. I CALLED FCA AND THEIR ANSWER WAS "GO TO A DEALER AND PAY FOR A DIAGNOSTIC, IF THERE IS A PROBLEM WE'LL REFUND YOU" I DON'T THINK THAT IS CORRECT WHEN WE ARE ON WARRANTY AND WHEN THEY KNOW THIS IS NOT AN ISOLATED ISSUE. I FOUND SEVERAL CASES OF PEOPLE GOING THRU THE SAME, THEY SUGGEST REBOOT, FACTORY RESET AND OTHER NON-SENSE. CHECK THIS VIDEO (LINK) AND YOU HAVE EVIDENCE OF SEVERAL PROBLEM WITH THIS SYSTEM. THIS ALSO IS BEING GOING ON SINCE AT LEAST 2012. TIME FOR A RECALL ON UCONNECT SYSTEMS!!! HTTPS://WWW.YOUTUBE.COM/WATCH?V=RWHPSFIQV1W
Corrective Action:
THE MAIN SCREEN FOR UCONNECT WENT DARK AFTER TURNING ON THE CAR (PARKED). NO RADIO, NO A/C CONTROL, NOTHING IN THE CENTER CONSOLE WOULD WORK. WE LIVE IN FL AND NO A/C IS A BIG PROBLEM, SPECIALLY WHEN YOU HAVE A TODDLER AND A BABY. I WENT TO MY DESTINATION WITH THE DEAD CONSOLE. I WENT BACK IN THE CAR, THIS TIME EVERYTHING WAS OK. I CALLED FCA AND THEIR ANSWER WAS "GO TO A DEALER AND PAY FOR A DIAGNOSTIC, IF THERE IS A PROBLEM WE'LL REFUND YOU" I DON'T THINK THAT IS CORRECT WHEN WE ARE ON WARRANTY AND WHEN THEY KNOW THIS IS NOT AN ISOLATED ISSUE. I FOUND SEVERAL CASES OF PEOPLE GOING THRU THE SAME, THEY SUGGEST REBOOT, FACTORY RESET AND OTHER NON-SENSE. CHECK THIS VIDEO (LINK) AND YOU HAVE EVIDENCE OF SEVERAL PROBLEM WITH THIS SYSTEM. THIS ALSO IS BEING GOING ON SINCE AT LEAST 2012. TIME FOR A RECALL ON UCONNECT SYSTEMS!!! HTTPS://WWW.YOUTUBE.COM/WATCH?V=RWHPSFIQV1W
Additional Notes:
THE MAIN SCREEN FOR UCONNECT WENT DARK AFTER TURNING ON THE CAR (PARKED). NO RADIO, NO A/C CONTROL, NOTHING IN THE CENTER CONSOLE WOULD WORK. WE LIVE IN FL AND NO A/C IS A BIG PROBLEM, SPECIALLY WHEN YOU HAVE A TODDLER AND A BABY. I WENT TO MY DESTINATION WITH THE DEAD CONSOLE. I WENT BACK IN THE CAR, THIS TIME EVERYTHING WAS OK. I CALLED FCA AND THEIR ANSWER WAS "GO TO A DEALER AND PAY FOR A DIAGNOSTIC, IF THERE IS A PROBLEM WE'LL REFUND YOU" I DON'T THINK THAT IS CORRECT WHEN WE ARE ON WARRANTY AND WHEN THEY KNOW THIS IS NOT AN ISOLATED ISSUE. I FOUND SEVERAL CASES OF PEOPLE GOING THRU THE SAME, THEY SUGGEST REBOOT, FACTORY RESET AND OTHER NON-SENSE. CHECK THIS VIDEO (LINK) AND YOU HAVE EVIDENCE OF SEVERAL PROBLEM WITH THIS SYSTEM. THIS ALSO IS BEING GOING ON SINCE AT LEAST 2012. TIME FOR A RECALL ON UCONNECT SYSTEMS!!! HTTPS://WWW.YOUTUBE.COM/WATCH?V=RWHPSFIQV1W
Mfg Campaign: 11128500
Recall Date: Sep 10, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
JUST LEFT MY DRIVE WAY NOT FROM FROM IT ABOUT TO TURN ON ANOTHER ROAD WHEN MY CAR STEERING WENT OUT THE DASH WAS FROZE AND WHEN I WENT TO USE THE BRAKES I COULDN'T. I WAS GLAD I WAS ONLY GOING 13MPH AND DIDN'T HAVE TO TURN AND NO ONE WAS AROUND ME. MY KIDS WERE IN THE CAR WITH ME WE ROLLED TO A SLOW STOP. I THEN TURNED THE PUSH BUTTON OFF THEN I TURNED THE CAR BACK ON AND IT ACTED FINE. THAT'S IS DANGEROUS. IT COULD HAVE ENDED BADLY. I JUST BOUGHT THIS CAR AND NOW I DON'T EVEN WANT IT ANYMORE. TO SCARED TO DRIVE IT.
Corrective Action:
JUST LEFT MY DRIVE WAY NOT FROM FROM IT ABOUT TO TURN ON ANOTHER ROAD WHEN MY CAR STEERING WENT OUT THE DASH WAS FROZE AND WHEN I WENT TO USE THE BRAKES I COULDN'T. I WAS GLAD I WAS ONLY GOING 13MPH AND DIDN'T HAVE TO TURN AND NO ONE WAS AROUND ME. MY KIDS WERE IN THE CAR WITH ME WE ROLLED TO A SLOW STOP. I THEN TURNED THE PUSH BUTTON OFF THEN I TURNED THE CAR BACK ON AND IT ACTED FINE. THAT'S IS DANGEROUS. IT COULD HAVE ENDED BADLY. I JUST BOUGHT THIS CAR AND NOW I DON'T EVEN WANT IT ANYMORE. TO SCARED TO DRIVE IT.
Additional Notes:
JUST LEFT MY DRIVE WAY NOT FROM FROM IT ABOUT TO TURN ON ANOTHER ROAD WHEN MY CAR STEERING WENT OUT THE DASH WAS FROZE AND WHEN I WENT TO USE THE BRAKES I COULDN'T. I WAS GLAD I WAS ONLY GOING 13MPH AND DIDN'T HAVE TO TURN AND NO ONE WAS AROUND ME. MY KIDS WERE IN THE CAR WITH ME WE ROLLED TO A SLOW STOP. I THEN TURNED THE PUSH BUTTON OFF THEN I TURNED THE CAR BACK ON AND IT ACTED FINE. THAT'S IS DANGEROUS. IT COULD HAVE ENDED BADLY. I JUST BOUGHT THIS CAR AND NOW I DON'T EVEN WANT IT ANYMORE. TO SCARED TO DRIVE IT.
Mfg Campaign: 11124207
Recall Date: Sep 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
JUST LEFT MY DRIVE WAY NOT FROM FROM IT ABOUT TO TURN ON ANOTHER ROAD WHEN MY CAR STEERING WENT OUT THE DASH WAS FROZE AND WHEN I WENT TO USE THE BRAKES I COULDN'T. I WAS GLAD I WAS ONLY GOING 13MPH AND DIDN'T HAVE TO TURN AND NO ONE WAS AROUND ME. MY KIDS WERE IN THE CAR WITH ME WE ROLLED TO A SLOW STOP. I THEN TURNED THE PUSH BUTTON OFF THEN I TURNED THE CAR BACK ON AND IT ACTED FINE. THAT'S IS DANGEROUS. IT COULD HAVE ENDED BADLY. I JUST BOUGHT THIS CAR AND NOW I DON'T EVEN WANT IT ANYMORE. TO SCARED TO DRIVE IT.
Corrective Action:
JUST LEFT MY DRIVE WAY NOT FROM FROM IT ABOUT TO TURN ON ANOTHER ROAD WHEN MY CAR STEERING WENT OUT THE DASH WAS FROZE AND WHEN I WENT TO USE THE BRAKES I COULDN'T. I WAS GLAD I WAS ONLY GOING 13MPH AND DIDN'T HAVE TO TURN AND NO ONE WAS AROUND ME. MY KIDS WERE IN THE CAR WITH ME WE ROLLED TO A SLOW STOP. I THEN TURNED THE PUSH BUTTON OFF THEN I TURNED THE CAR BACK ON AND IT ACTED FINE. THAT'S IS DANGEROUS. IT COULD HAVE ENDED BADLY. I JUST BOUGHT THIS CAR AND NOW I DON'T EVEN WANT IT ANYMORE. TO SCARED TO DRIVE IT.
Additional Notes:
JUST LEFT MY DRIVE WAY NOT FROM FROM IT ABOUT TO TURN ON ANOTHER ROAD WHEN MY CAR STEERING WENT OUT THE DASH WAS FROZE AND WHEN I WENT TO USE THE BRAKES I COULDN'T. I WAS GLAD I WAS ONLY GOING 13MPH AND DIDN'T HAVE TO TURN AND NO ONE WAS AROUND ME. MY KIDS WERE IN THE CAR WITH ME WE ROLLED TO A SLOW STOP. I THEN TURNED THE PUSH BUTTON OFF THEN I TURNED THE CAR BACK ON AND IT ACTED FINE. THAT'S IS DANGEROUS. IT COULD HAVE ENDED BADLY. I JUST BOUGHT THIS CAR AND NOW I DON'T EVEN WANT IT ANYMORE. TO SCARED TO DRIVE IT.
Mfg Campaign: 11124207
Recall Date: Sep 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 70 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE SPONTANEOUSLY ACCELERATED TO APPROXIMATELY 100 MPH. THE CONTACT WAS ABLE TO DEACTIVATE THE CRUISE CONTROL AND DROVE HOME. THE FOLLOWING DAY, THE VEHICLE WAS TAKEN TO YAKIMA CHRYSLER/JEEP/DODGE/RAM (2300 GOODMAN ROAD, UNION GAP, WA 98903) WHERE THEY DETERMINED THAT THE CRUISE CONTROL FAILED. THE VEHICLE WAS REPAIRED. TWO DAYS LATER, WHILE DRIVING APPROXIMATELY 70 MPH, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DETERMINED THAT THE INCORRECT CODE WAS ENTERED WHEN THE VEHICLE'S COMPUTER WAS REPROGRAMMED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 11,063.
Corrective Action:
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 70 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE SPONTANEOUSLY ACCELERATED TO APPROXIMATELY 100 MPH. THE CONTACT WAS ABLE TO DEACTIVATE THE CRUISE CONTROL AND DROVE HOME. THE FOLLOWING DAY, THE VEHICLE WAS TAKEN TO YAKIMA CHRYSLER/JEEP/DODGE/RAM (2300 GOODMAN ROAD, UNION GAP, WA 98903) WHERE THEY DETERMINED THAT THE CRUISE CONTROL FAILED. THE VEHICLE WAS REPAIRED. TWO DAYS LATER, WHILE DRIVING APPROXIMATELY 70 MPH, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DETERMINED THAT THE INCORRECT CODE WAS ENTERED WHEN THE VEHICLE'S COMPUTER WAS REPROGRAMMED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 11,063.
Additional Notes:
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 70 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE SPONTANEOUSLY ACCELERATED TO APPROXIMATELY 100 MPH. THE CONTACT WAS ABLE TO DEACTIVATE THE CRUISE CONTROL AND DROVE HOME. THE FOLLOWING DAY, THE VEHICLE WAS TAKEN TO YAKIMA CHRYSLER/JEEP/DODGE/RAM (2300 GOODMAN ROAD, UNION GAP, WA 98903) WHERE THEY DETERMINED THAT THE CRUISE CONTROL FAILED. THE VEHICLE WAS REPAIRED. TWO DAYS LATER, WHILE DRIVING APPROXIMATELY 70 MPH, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DETERMINED THAT THE INCORRECT CODE WAS ENTERED WHEN THE VEHICLE'S COMPUTER WAS REPROGRAMMED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 11,063.
Mfg Campaign: 11123543
Recall Date: Aug 30, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
MY DODGE JOURNEY 2017 HAS A STEERING PROBLEM. I WAS DRIVING HOME FROM THE MARKET WHEN MY STEERING WHEEL STIFFED UP WHEN I WAS TRYING TO MAKE A LEFT. IT WAS VERY HARD TO MAKE A LEFT TURN AND THEN I TRY TO MAKE IT GO STRAIGHT AND IT WAS HARD TO EVEN IT OUT, AS WELL AS TRYING TO MAKE A RIGHT TURN.
Corrective Action:
MY DODGE JOURNEY 2017 HAS A STEERING PROBLEM. I WAS DRIVING HOME FROM THE MARKET WHEN MY STEERING WHEEL STIFFED UP WHEN I WAS TRYING TO MAKE A LEFT. IT WAS VERY HARD TO MAKE A LEFT TURN AND THEN I TRY TO MAKE IT GO STRAIGHT AND IT WAS HARD TO EVEN IT OUT, AS WELL AS TRYING TO MAKE A RIGHT TURN.
Additional Notes:
MY DODGE JOURNEY 2017 HAS A STEERING PROBLEM. I WAS DRIVING HOME FROM THE MARKET WHEN MY STEERING WHEEL STIFFED UP WHEN I WAS TRYING TO MAKE A LEFT. IT WAS VERY HARD TO MAKE A LEFT TURN AND THEN I TRY TO MAKE IT GO STRAIGHT AND IT WAS HARD TO EVEN IT OUT, AS WELL AS TRYING TO MAKE A RIGHT TURN.
Mfg Campaign: 11123357
Recall Date: Aug 29, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING AT APROX 25 MPH ON A SLIGHT BEND IN THE ROAD AND SLIGHTLY ACCELERATING, I REALIZED MY ENGINE HAD DIED WHEN IT STOPPED ACCELERATING. ELECTRICAL WAS STILL WORKING, BUT THE ENGINE HAD SHUT OFF. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD, TURN ON MY HAZARDS, AND PUT THE VEHICLE IN PARK. I WAITED ABOUT 20 SECONDS, THEN ATTEMPTED TO TURN THE ENGINE BACK ON. THE ENGINE STARTED WITH NO TROUBLE AND WITH NO FURTHER INCIDENCE.
Corrective Action:
WHILE DRIVING AT APROX 25 MPH ON A SLIGHT BEND IN THE ROAD AND SLIGHTLY ACCELERATING, I REALIZED MY ENGINE HAD DIED WHEN IT STOPPED ACCELERATING. ELECTRICAL WAS STILL WORKING, BUT THE ENGINE HAD SHUT OFF. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD, TURN ON MY HAZARDS, AND PUT THE VEHICLE IN PARK. I WAITED ABOUT 20 SECONDS, THEN ATTEMPTED TO TURN THE ENGINE BACK ON. THE ENGINE STARTED WITH NO TROUBLE AND WITH NO FURTHER INCIDENCE.
Additional Notes:
WHILE DRIVING AT APROX 25 MPH ON A SLIGHT BEND IN THE ROAD AND SLIGHTLY ACCELERATING, I REALIZED MY ENGINE HAD DIED WHEN IT STOPPED ACCELERATING. ELECTRICAL WAS STILL WORKING, BUT THE ENGINE HAD SHUT OFF. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD, TURN ON MY HAZARDS, AND PUT THE VEHICLE IN PARK. I WAITED ABOUT 20 SECONDS, THEN ATTEMPTED TO TURN THE ENGINE BACK ON. THE ENGINE STARTED WITH NO TROUBLE AND WITH NO FURTHER INCIDENCE.
Mfg Campaign: 11122997
Recall Date: Aug 28, 2018
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHILE DRIVING AT APROX 25 MPH ON A SLIGHT BEND IN THE ROAD AND SLIGHTLY ACCELERATING, I REALIZED MY ENGINE HAD DIED WHEN IT STOPPED ACCELERATING. ELECTRICAL WAS STILL WORKING, BUT THE ENGINE HAD SHUT OFF. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD, TURN ON MY HAZARDS, AND PUT THE VEHICLE IN PARK. I WAITED ABOUT 20 SECONDS, THEN ATTEMPTED TO TURN THE ENGINE BACK ON. THE ENGINE STARTED WITH NO TROUBLE AND WITH NO FURTHER INCIDENCE.
Corrective Action:
WHILE DRIVING AT APROX 25 MPH ON A SLIGHT BEND IN THE ROAD AND SLIGHTLY ACCELERATING, I REALIZED MY ENGINE HAD DIED WHEN IT STOPPED ACCELERATING. ELECTRICAL WAS STILL WORKING, BUT THE ENGINE HAD SHUT OFF. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD, TURN ON MY HAZARDS, AND PUT THE VEHICLE IN PARK. I WAITED ABOUT 20 SECONDS, THEN ATTEMPTED TO TURN THE ENGINE BACK ON. THE ENGINE STARTED WITH NO TROUBLE AND WITH NO FURTHER INCIDENCE.
Additional Notes:
WHILE DRIVING AT APROX 25 MPH ON A SLIGHT BEND IN THE ROAD AND SLIGHTLY ACCELERATING, I REALIZED MY ENGINE HAD DIED WHEN IT STOPPED ACCELERATING. ELECTRICAL WAS STILL WORKING, BUT THE ENGINE HAD SHUT OFF. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD, TURN ON MY HAZARDS, AND PUT THE VEHICLE IN PARK. I WAITED ABOUT 20 SECONDS, THEN ATTEMPTED TO TURN THE ENGINE BACK ON. THE ENGINE STARTED WITH NO TROUBLE AND WITH NO FURTHER INCIDENCE.
Mfg Campaign: 11122997
Recall Date: Aug 28, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE CAR HAS 35,095 MILES ON IT AND MAKES A GRINDING NOISE WHEN IT'S SLOWING DOWN FROM SPEEDS OF 25 MPH TO 35 MPH AND COMES TO A SHAKY STOP. THEN WHEN AT SPEEDS OF 50 MPH PLUS IT SHAKES AND GRINDES EVEN LOUDER. I SEE THAT IT'S A RESCUE RING ISSUE FOR THIS VEHICLE
Corrective Action:
THE CAR HAS 35,095 MILES ON IT AND MAKES A GRINDING NOISE WHEN IT'S SLOWING DOWN FROM SPEEDS OF 25 MPH TO 35 MPH AND COMES TO A SHAKY STOP. THEN WHEN AT SPEEDS OF 50 MPH PLUS IT SHAKES AND GRINDES EVEN LOUDER. I SEE THAT IT'S A RESCUE RING ISSUE FOR THIS VEHICLE
Additional Notes:
THE CAR HAS 35,095 MILES ON IT AND MAKES A GRINDING NOISE WHEN IT'S SLOWING DOWN FROM SPEEDS OF 25 MPH TO 35 MPH AND COMES TO A SHAKY STOP. THEN WHEN AT SPEEDS OF 50 MPH PLUS IT SHAKES AND GRINDES EVEN LOUDER. I SEE THAT IT'S A RESCUE RING ISSUE FOR THIS VEHICLE
Mfg Campaign: 11119731
Recall Date: Aug 13, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING ON A HIGHWAY THE SPEED OF TRAFFIC WAS INCREASING BUT AFTER STEPPING ON THE ACCELERATOR SEVERAL TIMES I DISCOVERED THE VEHICLE WAS NOT RESPONDING. THE ENGINE HAD DIED WITH NO WARNING LIGHTS DISPLAYED. I LOST POWER STEERING AND POWER BRAKES. ONCE I GOT THE VEHICLE STOPPED I PUT IT IN PARK, STEPPED ON THE BRAKE AND PUSHED THE IGNITION BUTTON AND THE VEHICLE STARTED. THE VEHICLE IS ABOUT SIX MONTHS OLD WITH AROUND 10,000 MILES. THE NEXT MORNING WE TOOK IT STRAIGHT TO THE DEALERSHIP BUT BECAUSE THERE WERE NO WARNING LIGHTS OR CODES DISPLAYED THEY SAID THERE WAS NOTHING THEY COULD DO.
Corrective Action:
WHILE DRIVING ON A HIGHWAY THE SPEED OF TRAFFIC WAS INCREASING BUT AFTER STEPPING ON THE ACCELERATOR SEVERAL TIMES I DISCOVERED THE VEHICLE WAS NOT RESPONDING. THE ENGINE HAD DIED WITH NO WARNING LIGHTS DISPLAYED. I LOST POWER STEERING AND POWER BRAKES. ONCE I GOT THE VEHICLE STOPPED I PUT IT IN PARK, STEPPED ON THE BRAKE AND PUSHED THE IGNITION BUTTON AND THE VEHICLE STARTED. THE VEHICLE IS ABOUT SIX MONTHS OLD WITH AROUND 10,000 MILES. THE NEXT MORNING WE TOOK IT STRAIGHT TO THE DEALERSHIP BUT BECAUSE THERE WERE NO WARNING LIGHTS OR CODES DISPLAYED THEY SAID THERE WAS NOTHING THEY COULD DO.
Additional Notes:
WHILE DRIVING ON A HIGHWAY THE SPEED OF TRAFFIC WAS INCREASING BUT AFTER STEPPING ON THE ACCELERATOR SEVERAL TIMES I DISCOVERED THE VEHICLE WAS NOT RESPONDING. THE ENGINE HAD DIED WITH NO WARNING LIGHTS DISPLAYED. I LOST POWER STEERING AND POWER BRAKES. ONCE I GOT THE VEHICLE STOPPED I PUT IT IN PARK, STEPPED ON THE BRAKE AND PUSHED THE IGNITION BUTTON AND THE VEHICLE STARTED. THE VEHICLE IS ABOUT SIX MONTHS OLD WITH AROUND 10,000 MILES. THE NEXT MORNING WE TOOK IT STRAIGHT TO THE DEALERSHIP BUT BECAUSE THERE WERE NO WARNING LIGHTS OR CODES DISPLAYED THEY SAID THERE WAS NOTHING THEY COULD DO.
Mfg Campaign: 11115487
Recall Date: Aug 2, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHILE HAVING MY CRUISE CONTROL ON I PASSED A SEMI GOING UPHILL. AS SOON AS I GOT AROUND IT AND BACK INTO THE RIGHT LANE IT LOST SPEED SIGNIFICANTLY. I PULLED ONTO THE SHOULDER AND STOPPED. AFTER ABOUT 30 SECONDS I PULLED BACK ONTO THE HIGHWAY AND BUILT UP MY SPEED AGAIN. ABOUT 10-20 MINUTES LATER THE EXACT SAME THING HAPPENED AGAIN. I DID NOT FEEL SAFE PASSING ANYMORE VEHICLES. I CONTINUED ON HOME WHICH WAS 2 1/2 HOURS AWAY. JUST 1 MILE BEFORE GETTING HOME MY ENGINE LIGHT CAME ON. ALL THIS HAPPENED ON SUNDAY JULY 22 ABOUT 1 PM. WE HAD JUST PURCHASED THIS DODGE ON JULY 17, 2017. MONDAY I WENT TO THE DEALERSHIP WHERE WE HAD PURCHASED IT. THEY TOLD ME THAT THERE WAS A RECALL ON THE CRUISE CONTROL. WHEN I LOOKED UP ANY RECALLS IT DOESN'T SHOW ANY. IS MY DEALER LYING TO ME? ARE THEY HIDING SOMETHING I SHOULD KNOW ABOUT?
Corrective Action:
WHILE HAVING MY CRUISE CONTROL ON I PASSED A SEMI GOING UPHILL. AS SOON AS I GOT AROUND IT AND BACK INTO THE RIGHT LANE IT LOST SPEED SIGNIFICANTLY. I PULLED ONTO THE SHOULDER AND STOPPED. AFTER ABOUT 30 SECONDS I PULLED BACK ONTO THE HIGHWAY AND BUILT UP MY SPEED AGAIN. ABOUT 10-20 MINUTES LATER THE EXACT SAME THING HAPPENED AGAIN. I DID NOT FEEL SAFE PASSING ANYMORE VEHICLES. I CONTINUED ON HOME WHICH WAS 2 1/2 HOURS AWAY. JUST 1 MILE BEFORE GETTING HOME MY ENGINE LIGHT CAME ON. ALL THIS HAPPENED ON SUNDAY JULY 22 ABOUT 1 PM. WE HAD JUST PURCHASED THIS DODGE ON JULY 17, 2017. MONDAY I WENT TO THE DEALERSHIP WHERE WE HAD PURCHASED IT. THEY TOLD ME THAT THERE WAS A RECALL ON THE CRUISE CONTROL. WHEN I LOOKED UP ANY RECALLS IT DOESN'T SHOW ANY. IS MY DEALER LYING TO ME? ARE THEY HIDING SOMETHING I SHOULD KNOW ABOUT?
Additional Notes:
WHILE HAVING MY CRUISE CONTROL ON I PASSED A SEMI GOING UPHILL. AS SOON AS I GOT AROUND IT AND BACK INTO THE RIGHT LANE IT LOST SPEED SIGNIFICANTLY. I PULLED ONTO THE SHOULDER AND STOPPED. AFTER ABOUT 30 SECONDS I PULLED BACK ONTO THE HIGHWAY AND BUILT UP MY SPEED AGAIN. ABOUT 10-20 MINUTES LATER THE EXACT SAME THING HAPPENED AGAIN. I DID NOT FEEL SAFE PASSING ANYMORE VEHICLES. I CONTINUED ON HOME WHICH WAS 2 1/2 HOURS AWAY. JUST 1 MILE BEFORE GETTING HOME MY ENGINE LIGHT CAME ON. ALL THIS HAPPENED ON SUNDAY JULY 22 ABOUT 1 PM. WE HAD JUST PURCHASED THIS DODGE ON JULY 17, 2017. MONDAY I WENT TO THE DEALERSHIP WHERE WE HAD PURCHASED IT. THEY TOLD ME THAT THERE WAS A RECALL ON THE CRUISE CONTROL. WHEN I LOOKED UP ANY RECALLS IT DOESN'T SHOW ANY. IS MY DEALER LYING TO ME? ARE THEY HIDING SOMETHING I SHOULD KNOW ABOUT?
Mfg Campaign: 11115039
Recall Date: Jul 31, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
WE WERE DRIVING DOWN A 55 MILE PER HOUR HIGHWAY AND GETTING READY TO MAKE A RIGHT HAND TURN ONTO A NARROW BRIDGE. WE SLOW DOWN BEFORE MAKING THE TURN AND AS WE PROCEEDED THE CAR SHUT DOWN LOSING CONTROL OF BRAKES AND POWER STEERING. WE WERE ABLE TO PULL WHEEL ENOUGH FROM GOING OFF THE BRIDGE. WE WERE ABLE TO START IT RIGHT BACKUP AFTER WE GOT CONTROL AND CAME TO A STOP, BUT IT WAS ONE OF THE MOST SCARY EXPERIENCES EVER WITH A VEHICLE. IMMEDIATELY MADE APPT TO HAVE IT LOOKED AT BY DEALERSHIP AND THEY COULD NOT FIND ANYTHING TO HELP US. THEY STATED THAT DODGE IS AWARE THAT THERE IS AN ISSUE WITH THE CAR SHUTTING DOWN ON A TURN IN TEMPERATURES ABOVE 105. THAT DAY THE HEIGHT WAS ONLY 99.WE DID HAVE THE NEWEST UPDATED SOFTWARE WHEN THIS OCCURRED. I HAVE CONTACTED DODGE DIRECTLY AND WAS TOLD THAT THERE IS NOTHING FURTHER THEY CAN DO SO NEXT TIME IT HAPPENS TO PRETTY MUCH CALL THEM AND SET UP APPT. WITH DEALER. I AM SO IRRITATED WITH THE WHOLE SITUATION THAT NOW WE JUST HAVE TO HOPE WE DON'T WRECK IT NEXT TIME IT HAPPENS. WE TRY NOT TO DRIVE IT AT ALL AS WE HAVE 3 SMALL CHILDREN. REALLY HOPE DODGE FIGURES SOMETHING OUT BEFORE IT'S TOO LATE!
Corrective Action:
WE WERE DRIVING DOWN A 55 MILE PER HOUR HIGHWAY AND GETTING READY TO MAKE A RIGHT HAND TURN ONTO A NARROW BRIDGE. WE SLOW DOWN BEFORE MAKING THE TURN AND AS WE PROCEEDED THE CAR SHUT DOWN LOSING CONTROL OF BRAKES AND POWER STEERING. WE WERE ABLE TO PULL WHEEL ENOUGH FROM GOING OFF THE BRIDGE. WE WERE ABLE TO START IT RIGHT BACKUP AFTER WE GOT CONTROL AND CAME TO A STOP, BUT IT WAS ONE OF THE MOST SCARY EXPERIENCES EVER WITH A VEHICLE. IMMEDIATELY MADE APPT TO HAVE IT LOOKED AT BY DEALERSHIP AND THEY COULD NOT FIND ANYTHING TO HELP US. THEY STATED THAT DODGE IS AWARE THAT THERE IS AN ISSUE WITH THE CAR SHUTTING DOWN ON A TURN IN TEMPERATURES ABOVE 105. THAT DAY THE HEIGHT WAS ONLY 99.WE DID HAVE THE NEWEST UPDATED SOFTWARE WHEN THIS OCCURRED. I HAVE CONTACTED DODGE DIRECTLY AND WAS TOLD THAT THERE IS NOTHING FURTHER THEY CAN DO SO NEXT TIME IT HAPPENS TO PRETTY MUCH CALL THEM AND SET UP APPT. WITH DEALER. I AM SO IRRITATED WITH THE WHOLE SITUATION THAT NOW WE JUST HAVE TO HOPE WE DON'T WRECK IT NEXT TIME IT HAPPENS. WE TRY NOT TO DRIVE IT AT ALL AS WE HAVE 3 SMALL CHILDREN. REALLY HOPE DODGE FIGURES SOMETHING OUT BEFORE IT'S TOO LATE!
Additional Notes:
WE WERE DRIVING DOWN A 55 MILE PER HOUR HIGHWAY AND GETTING READY TO MAKE A RIGHT HAND TURN ONTO A NARROW BRIDGE. WE SLOW DOWN BEFORE MAKING THE TURN AND AS WE PROCEEDED THE CAR SHUT DOWN LOSING CONTROL OF BRAKES AND POWER STEERING. WE WERE ABLE TO PULL WHEEL ENOUGH FROM GOING OFF THE BRIDGE. WE WERE ABLE TO START IT RIGHT BACKUP AFTER WE GOT CONTROL AND CAME TO A STOP, BUT IT WAS ONE OF THE MOST SCARY EXPERIENCES EVER WITH A VEHICLE. IMMEDIATELY MADE APPT TO HAVE IT LOOKED AT BY DEALERSHIP AND THEY COULD NOT FIND ANYTHING TO HELP US. THEY STATED THAT DODGE IS AWARE THAT THERE IS AN ISSUE WITH THE CAR SHUTTING DOWN ON A TURN IN TEMPERATURES ABOVE 105. THAT DAY THE HEIGHT WAS ONLY 99.WE DID HAVE THE NEWEST UPDATED SOFTWARE WHEN THIS OCCURRED. I HAVE CONTACTED DODGE DIRECTLY AND WAS TOLD THAT THERE IS NOTHING FURTHER THEY CAN DO SO NEXT TIME IT HAPPENS TO PRETTY MUCH CALL THEM AND SET UP APPT. WITH DEALER. I AM SO IRRITATED WITH THE WHOLE SITUATION THAT NOW WE JUST HAVE TO HOPE WE DON'T WRECK IT NEXT TIME IT HAPPENS. WE TRY NOT TO DRIVE IT AT ALL AS WE HAVE 3 SMALL CHILDREN. REALLY HOPE DODGE FIGURES SOMETHING OUT BEFORE IT'S TOO LATE!
Mfg Campaign: 11113660
Recall Date: Jul 25, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WE WERE DRIVING DOWN A 55 MILE PER HOUR HIGHWAY AND GETTING READY TO MAKE A RIGHT HAND TURN ONTO A NARROW BRIDGE. WE SLOW DOWN BEFORE MAKING THE TURN AND AS WE PROCEEDED THE CAR SHUT DOWN LOSING CONTROL OF BRAKES AND POWER STEERING. WE WERE ABLE TO PULL WHEEL ENOUGH FROM GOING OFF THE BRIDGE. WE WERE ABLE TO START IT RIGHT BACKUP AFTER WE GOT CONTROL AND CAME TO A STOP, BUT IT WAS ONE OF THE MOST SCARY EXPERIENCES EVER WITH A VEHICLE. IMMEDIATELY MADE APPT TO HAVE IT LOOKED AT BY DEALERSHIP AND THEY COULD NOT FIND ANYTHING TO HELP US. THEY STATED THAT DODGE IS AWARE THAT THERE IS AN ISSUE WITH THE CAR SHUTTING DOWN ON A TURN IN TEMPERATURES ABOVE 105. THAT DAY THE HEIGHT WAS ONLY 99.WE DID HAVE THE NEWEST UPDATED SOFTWARE WHEN THIS OCCURRED. I HAVE CONTACTED DODGE DIRECTLY AND WAS TOLD THAT THERE IS NOTHING FURTHER THEY CAN DO SO NEXT TIME IT HAPPENS TO PRETTY MUCH CALL THEM AND SET UP APPT. WITH DEALER. I AM SO IRRITATED WITH THE WHOLE SITUATION THAT NOW WE JUST HAVE TO HOPE WE DON'T WRECK IT NEXT TIME IT HAPPENS. WE TRY NOT TO DRIVE IT AT ALL AS WE HAVE 3 SMALL CHILDREN. REALLY HOPE DODGE FIGURES SOMETHING OUT BEFORE IT'S TOO LATE!
Corrective Action:
WE WERE DRIVING DOWN A 55 MILE PER HOUR HIGHWAY AND GETTING READY TO MAKE A RIGHT HAND TURN ONTO A NARROW BRIDGE. WE SLOW DOWN BEFORE MAKING THE TURN AND AS WE PROCEEDED THE CAR SHUT DOWN LOSING CONTROL OF BRAKES AND POWER STEERING. WE WERE ABLE TO PULL WHEEL ENOUGH FROM GOING OFF THE BRIDGE. WE WERE ABLE TO START IT RIGHT BACKUP AFTER WE GOT CONTROL AND CAME TO A STOP, BUT IT WAS ONE OF THE MOST SCARY EXPERIENCES EVER WITH A VEHICLE. IMMEDIATELY MADE APPT TO HAVE IT LOOKED AT BY DEALERSHIP AND THEY COULD NOT FIND ANYTHING TO HELP US. THEY STATED THAT DODGE IS AWARE THAT THERE IS AN ISSUE WITH THE CAR SHUTTING DOWN ON A TURN IN TEMPERATURES ABOVE 105. THAT DAY THE HEIGHT WAS ONLY 99.WE DID HAVE THE NEWEST UPDATED SOFTWARE WHEN THIS OCCURRED. I HAVE CONTACTED DODGE DIRECTLY AND WAS TOLD THAT THERE IS NOTHING FURTHER THEY CAN DO SO NEXT TIME IT HAPPENS TO PRETTY MUCH CALL THEM AND SET UP APPT. WITH DEALER. I AM SO IRRITATED WITH THE WHOLE SITUATION THAT NOW WE JUST HAVE TO HOPE WE DON'T WRECK IT NEXT TIME IT HAPPENS. WE TRY NOT TO DRIVE IT AT ALL AS WE HAVE 3 SMALL CHILDREN. REALLY HOPE DODGE FIGURES SOMETHING OUT BEFORE IT'S TOO LATE!
Additional Notes:
WE WERE DRIVING DOWN A 55 MILE PER HOUR HIGHWAY AND GETTING READY TO MAKE A RIGHT HAND TURN ONTO A NARROW BRIDGE. WE SLOW DOWN BEFORE MAKING THE TURN AND AS WE PROCEEDED THE CAR SHUT DOWN LOSING CONTROL OF BRAKES AND POWER STEERING. WE WERE ABLE TO PULL WHEEL ENOUGH FROM GOING OFF THE BRIDGE. WE WERE ABLE TO START IT RIGHT BACKUP AFTER WE GOT CONTROL AND CAME TO A STOP, BUT IT WAS ONE OF THE MOST SCARY EXPERIENCES EVER WITH A VEHICLE. IMMEDIATELY MADE APPT TO HAVE IT LOOKED AT BY DEALERSHIP AND THEY COULD NOT FIND ANYTHING TO HELP US. THEY STATED THAT DODGE IS AWARE THAT THERE IS AN ISSUE WITH THE CAR SHUTTING DOWN ON A TURN IN TEMPERATURES ABOVE 105. THAT DAY THE HEIGHT WAS ONLY 99.WE DID HAVE THE NEWEST UPDATED SOFTWARE WHEN THIS OCCURRED. I HAVE CONTACTED DODGE DIRECTLY AND WAS TOLD THAT THERE IS NOTHING FURTHER THEY CAN DO SO NEXT TIME IT HAPPENS TO PRETTY MUCH CALL THEM AND SET UP APPT. WITH DEALER. I AM SO IRRITATED WITH THE WHOLE SITUATION THAT NOW WE JUST HAVE TO HOPE WE DON'T WRECK IT NEXT TIME IT HAPPENS. WE TRY NOT TO DRIVE IT AT ALL AS WE HAVE 3 SMALL CHILDREN. REALLY HOPE DODGE FIGURES SOMETHING OUT BEFORE IT'S TOO LATE!
Mfg Campaign: 11113660
Recall Date: Jul 25, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
WE WERE DRIVING DOWN A 55 MILE PER HOUR HIGHWAY AND GETTING READY TO MAKE A RIGHT HAND TURN ONTO A NARROW BRIDGE. WE SLOW DOWN BEFORE MAKING THE TURN AND AS WE PROCEEDED THE CAR SHUT DOWN LOSING CONTROL OF BRAKES AND POWER STEERING. WE WERE ABLE TO PULL WHEEL ENOUGH FROM GOING OFF THE BRIDGE. WE WERE ABLE TO START IT RIGHT BACKUP AFTER WE GOT CONTROL AND CAME TO A STOP, BUT IT WAS ONE OF THE MOST SCARY EXPERIENCES EVER WITH A VEHICLE. IMMEDIATELY MADE APPT TO HAVE IT LOOKED AT BY DEALERSHIP AND THEY COULD NOT FIND ANYTHING TO HELP US. THEY STATED THAT DODGE IS AWARE THAT THERE IS AN ISSUE WITH THE CAR SHUTTING DOWN ON A TURN IN TEMPERATURES ABOVE 105. THAT DAY THE HEIGHT WAS ONLY 99.WE DID HAVE THE NEWEST UPDATED SOFTWARE WHEN THIS OCCURRED. I HAVE CONTACTED DODGE DIRECTLY AND WAS TOLD THAT THERE IS NOTHING FURTHER THEY CAN DO SO NEXT TIME IT HAPPENS TO PRETTY MUCH CALL THEM AND SET UP APPT. WITH DEALER. I AM SO IRRITATED WITH THE WHOLE SITUATION THAT NOW WE JUST HAVE TO HOPE WE DON'T WRECK IT NEXT TIME IT HAPPENS. WE TRY NOT TO DRIVE IT AT ALL AS WE HAVE 3 SMALL CHILDREN. REALLY HOPE DODGE FIGURES SOMETHING OUT BEFORE IT'S TOO LATE!
Corrective Action:
WE WERE DRIVING DOWN A 55 MILE PER HOUR HIGHWAY AND GETTING READY TO MAKE A RIGHT HAND TURN ONTO A NARROW BRIDGE. WE SLOW DOWN BEFORE MAKING THE TURN AND AS WE PROCEEDED THE CAR SHUT DOWN LOSING CONTROL OF BRAKES AND POWER STEERING. WE WERE ABLE TO PULL WHEEL ENOUGH FROM GOING OFF THE BRIDGE. WE WERE ABLE TO START IT RIGHT BACKUP AFTER WE GOT CONTROL AND CAME TO A STOP, BUT IT WAS ONE OF THE MOST SCARY EXPERIENCES EVER WITH A VEHICLE. IMMEDIATELY MADE APPT TO HAVE IT LOOKED AT BY DEALERSHIP AND THEY COULD NOT FIND ANYTHING TO HELP US. THEY STATED THAT DODGE IS AWARE THAT THERE IS AN ISSUE WITH THE CAR SHUTTING DOWN ON A TURN IN TEMPERATURES ABOVE 105. THAT DAY THE HEIGHT WAS ONLY 99.WE DID HAVE THE NEWEST UPDATED SOFTWARE WHEN THIS OCCURRED. I HAVE CONTACTED DODGE DIRECTLY AND WAS TOLD THAT THERE IS NOTHING FURTHER THEY CAN DO SO NEXT TIME IT HAPPENS TO PRETTY MUCH CALL THEM AND SET UP APPT. WITH DEALER. I AM SO IRRITATED WITH THE WHOLE SITUATION THAT NOW WE JUST HAVE TO HOPE WE DON'T WRECK IT NEXT TIME IT HAPPENS. WE TRY NOT TO DRIVE IT AT ALL AS WE HAVE 3 SMALL CHILDREN. REALLY HOPE DODGE FIGURES SOMETHING OUT BEFORE IT'S TOO LATE!
Additional Notes:
WE WERE DRIVING DOWN A 55 MILE PER HOUR HIGHWAY AND GETTING READY TO MAKE A RIGHT HAND TURN ONTO A NARROW BRIDGE. WE SLOW DOWN BEFORE MAKING THE TURN AND AS WE PROCEEDED THE CAR SHUT DOWN LOSING CONTROL OF BRAKES AND POWER STEERING. WE WERE ABLE TO PULL WHEEL ENOUGH FROM GOING OFF THE BRIDGE. WE WERE ABLE TO START IT RIGHT BACKUP AFTER WE GOT CONTROL AND CAME TO A STOP, BUT IT WAS ONE OF THE MOST SCARY EXPERIENCES EVER WITH A VEHICLE. IMMEDIATELY MADE APPT TO HAVE IT LOOKED AT BY DEALERSHIP AND THEY COULD NOT FIND ANYTHING TO HELP US. THEY STATED THAT DODGE IS AWARE THAT THERE IS AN ISSUE WITH THE CAR SHUTTING DOWN ON A TURN IN TEMPERATURES ABOVE 105. THAT DAY THE HEIGHT WAS ONLY 99.WE DID HAVE THE NEWEST UPDATED SOFTWARE WHEN THIS OCCURRED. I HAVE CONTACTED DODGE DIRECTLY AND WAS TOLD THAT THERE IS NOTHING FURTHER THEY CAN DO SO NEXT TIME IT HAPPENS TO PRETTY MUCH CALL THEM AND SET UP APPT. WITH DEALER. I AM SO IRRITATED WITH THE WHOLE SITUATION THAT NOW WE JUST HAVE TO HOPE WE DON'T WRECK IT NEXT TIME IT HAPPENS. WE TRY NOT TO DRIVE IT AT ALL AS WE HAVE 3 SMALL CHILDREN. REALLY HOPE DODGE FIGURES SOMETHING OUT BEFORE IT'S TOO LATE!
Mfg Campaign: 11113660
Recall Date: Jul 25, 2018
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
IT HAS HAPPENED TO ME TWICE SINCE I GOT THE CAR THAT I WAS UNABLE TO BUCKLE UP. THE SEAT BELT WAS LOCKED AND I COULD NOT PULL IT SO THAT I COULD BUCKLE MYSELF ... KIND OF SCARY WHEN YOUR DRIVING WITHOUT A SEAT BELT. I TRIED OPENING THE DOOR CLOSING IT TURNING ON AND OFF THE CAR PUTTING IT IN PARK ETC IN DIFFERENT PATTERNS NOTHING WORKED ... I HAD NO CHOICE I HAD TO DRIVE TO PICK UP MY KIDS AFTER LEAVING WORK
Corrective Action:
IT HAS HAPPENED TO ME TWICE SINCE I GOT THE CAR THAT I WAS UNABLE TO BUCKLE UP. THE SEAT BELT WAS LOCKED AND I COULD NOT PULL IT SO THAT I COULD BUCKLE MYSELF ... KIND OF SCARY WHEN YOUR DRIVING WITHOUT A SEAT BELT. I TRIED OPENING THE DOOR CLOSING IT TURNING ON AND OFF THE CAR PUTTING IT IN PARK ETC IN DIFFERENT PATTERNS NOTHING WORKED ... I HAD NO CHOICE I HAD TO DRIVE TO PICK UP MY KIDS AFTER LEAVING WORK
Additional Notes:
IT HAS HAPPENED TO ME TWICE SINCE I GOT THE CAR THAT I WAS UNABLE TO BUCKLE UP. THE SEAT BELT WAS LOCKED AND I COULD NOT PULL IT SO THAT I COULD BUCKLE MYSELF ... KIND OF SCARY WHEN YOUR DRIVING WITHOUT A SEAT BELT. I TRIED OPENING THE DOOR CLOSING IT TURNING ON AND OFF THE CAR PUTTING IT IN PARK ETC IN DIFFERENT PATTERNS NOTHING WORKED ... I HAD NO CHOICE I HAD TO DRIVE TO PICK UP MY KIDS AFTER LEAVING WORK
Mfg Campaign: 11110988
Recall Date: Jul 12, 2018
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