Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Dodge Journey vehicles. The amber side reflex reflector assembled into the headlamp may not reflect brightly enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z99
Recall Date: Sep 29, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Journey and RAM 1500, 2500, and 3500 vehicles. The backup camera may experience a loss of image display while backing up. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U56
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Journey vehicles. When reverse gear has been selected, the rear camera view may not be fully visible within two seconds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U58
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Consumer Complaints
297 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
No accidents
Corrective Action:
No accidents
Additional Notes:
No accidents
Mfg Campaign: 11671414
Recall Date: Jul 6, 2025
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
No accidents
Corrective Action:
No accidents
Additional Notes:
No accidents
Mfg Campaign: 11671414
Recall Date: Jul 6, 2025
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
My passenger side headrest popped open while my car was in park today. Randomly deployed. This is beyond unacceptable that something could just happen like a safety feature deploying when not impact provoked.
Corrective Action:
My passenger side headrest popped open while my car was in park today. Randomly deployed. This is beyond unacceptable that something could just happen like a safety feature deploying when not impact provoked.
Additional Notes:
My passenger side headrest popped open while my car was in park today. Randomly deployed. This is beyond unacceptable that something could just happen like a safety feature deploying when not impact provoked.
Mfg Campaign: 11668726
Recall Date: Jun 23, 2025
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
My passenger side headrest popped open while my car was in park today. Randomly deployed. This is beyond unacceptable that something could just happen like a safety feature deploying when not impact provoked.
Corrective Action:
My passenger side headrest popped open while my car was in park today. Randomly deployed. This is beyond unacceptable that something could just happen like a safety feature deploying when not impact provoked.
Additional Notes:
My passenger side headrest popped open while my car was in park today. Randomly deployed. This is beyond unacceptable that something could just happen like a safety feature deploying when not impact provoked.
Mfg Campaign: 11668726
Recall Date: Jun 23, 2025
Chrysler (fca Us, Llc)
Defect Description:
TIRES
Potential Consequences:
I purchased a used Toyo tire (model Extensa A/S or 436) from a tire shop in Houston, TX on [XXX]. I was assured it was in good condition, but less than three weeks later, the tire showed severe sidewall cracks, dry rot, and bulging. I was stranded at 1 a.m. due to this failure, and when I inspected the tire myself, I found clear signs of structural damage that should have been caught before the sale. I tried to bring this to the attention of the shop. Instead of a resolution, I was spoken to disrespectfully and hung up on. The owner admitted to giving me a discount because of showing up late to fix the tire, though I never asked for one I simply wanted a safe, working tire. A used tire should still last 1 to 3 years, and this one didn’t last three weeks. This presents a serious road hazard, and I believe this business is knowingly selling unsafe used tires. I’m reporting this because it endangers drivers like me and others on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I purchased a used Toyo tire (model Extensa A/S or 436) from a tire shop in Houston, TX on [XXX]. I was assured it was in good condition, but less than three weeks later, the tire showed severe sidewall cracks, dry rot, and bulging. I was stranded at 1 a.m. due to this failure, and when I inspected the tire myself, I found clear signs of structural damage that should have been caught before the sale. I tried to bring this to the attention of the shop. Instead of a resolution, I was spoken to disrespectfully and hung up on. The owner admitted to giving me a discount because of showing up late to fix the tire, though I never asked for one I simply wanted a safe, working tire. A used tire should still last 1 to 3 years, and this one didn’t last three weeks. This presents a serious road hazard, and I believe this business is knowingly selling unsafe used tires. I’m reporting this because it endangers drivers like me and others on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I purchased a used Toyo tire (model Extensa A/S or 436) from a tire shop in Houston, TX on [XXX]. I was assured it was in good condition, but less than three weeks later, the tire showed severe sidewall cracks, dry rot, and bulging. I was stranded at 1 a.m. due to this failure, and when I inspected the tire myself, I found clear signs of structural damage that should have been caught before the sale. I tried to bring this to the attention of the shop. Instead of a resolution, I was spoken to disrespectfully and hung up on. The owner admitted to giving me a discount because of showing up late to fix the tire, though I never asked for one I simply wanted a safe, working tire. A used tire should still last 1 to 3 years, and this one didn’t last three weeks. This presents a serious road hazard, and I believe this business is knowingly selling unsafe used tires. I’m reporting this because it endangers drivers like me and others on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11667362
Recall Date: Jun 17, 2025
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
There is a malfunction in the ABS module and it is so prevalent that it is making it hard to get the new/used part.
Corrective Action:
There is a malfunction in the ABS module and it is so prevalent that it is making it hard to get the new/used part.
Additional Notes:
There is a malfunction in the ABS module and it is so prevalent that it is making it hard to get the new/used part.
Mfg Campaign: 11667428
Recall Date: Jun 17, 2025
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Rear veiw mirror camera started coming on late and then completely quit
Corrective Action:
Rear veiw mirror camera started coming on late and then completely quit
Additional Notes:
Rear veiw mirror camera started coming on late and then completely quit
Mfg Campaign: 11665256
Recall Date: Jun 6, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Rear veiw mirror camera started coming on late and then completely quit
Corrective Action:
Rear veiw mirror camera started coming on late and then completely quit
Additional Notes:
Rear veiw mirror camera started coming on late and then completely quit
Mfg Campaign: 11665256
Recall Date: Jun 6, 2025
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
My back up camera has flipped the view upside down. Sometimes it glitches like static. I have tried different approaches to fix the issue but it continues to be upside down. It also caused me to back into my other car due to it glitching in the process of me backing up by causing me to lose visibility in a split second. It has been like this for years now with no hope of finding a solution. This is a safety issue and should be recalled.
Corrective Action:
My back up camera has flipped the view upside down. Sometimes it glitches like static. I have tried different approaches to fix the issue but it continues to be upside down. It also caused me to back into my other car due to it glitching in the process of me backing up by causing me to lose visibility in a split second. It has been like this for years now with no hope of finding a solution. This is a safety issue and should be recalled.
Additional Notes:
My back up camera has flipped the view upside down. Sometimes it glitches like static. I have tried different approaches to fix the issue but it continues to be upside down. It also caused me to back into my other car due to it glitching in the process of me backing up by causing me to lose visibility in a split second. It has been like this for years now with no hope of finding a solution. This is a safety issue and should be recalled.
Mfg Campaign: 11664478
Recall Date: Jun 3, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My back up camera has flipped the view upside down. Sometimes it glitches like static. I have tried different approaches to fix the issue but it continues to be upside down. It also caused me to back into my other car due to it glitching in the process of me backing up by causing me to lose visibility in a split second. It has been like this for years now with no hope of finding a solution. This is a safety issue and should be recalled.
Corrective Action:
My back up camera has flipped the view upside down. Sometimes it glitches like static. I have tried different approaches to fix the issue but it continues to be upside down. It also caused me to back into my other car due to it glitching in the process of me backing up by causing me to lose visibility in a split second. It has been like this for years now with no hope of finding a solution. This is a safety issue and should be recalled.
Additional Notes:
My back up camera has flipped the view upside down. Sometimes it glitches like static. I have tried different approaches to fix the issue but it continues to be upside down. It also caused me to back into my other car due to it glitching in the process of me backing up by causing me to lose visibility in a split second. It has been like this for years now with no hope of finding a solution. This is a safety issue and should be recalled.
Mfg Campaign: 11664478
Recall Date: Jun 3, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My back up camera has flipped the view upside down. Sometimes it glitches like static. I have tried different approaches to fix the issue but it continues to be upside down. It also caused me to back into my other car due to it glitching in the process of me backing up by causing me to lose visibility in a split second. It has been like this for years now with no hope of finding a solution. This is a safety issue and should be recalled.
Corrective Action:
My back up camera has flipped the view upside down. Sometimes it glitches like static. I have tried different approaches to fix the issue but it continues to be upside down. It also caused me to back into my other car due to it glitching in the process of me backing up by causing me to lose visibility in a split second. It has been like this for years now with no hope of finding a solution. This is a safety issue and should be recalled.
Additional Notes:
My back up camera has flipped the view upside down. Sometimes it glitches like static. I have tried different approaches to fix the issue but it continues to be upside down. It also caused me to back into my other car due to it glitching in the process of me backing up by causing me to lose visibility in a split second. It has been like this for years now with no hope of finding a solution. This is a safety issue and should be recalled.
Mfg Campaign: 11664478
Recall Date: Jun 3, 2025
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
I was entering a highway on the entrance ramp when I was hit in the back of the head by the headrest, with no warning it just burst apart and caused dizziness. I pulled over as I literally felt like I was in a car accident. I continued to feel dizzy and experienced neck and lower back pain. I spoke with my Doctor this morning, and contacted the local Dodge, Chrysler dealer and have an appointment on 5/22.
Corrective Action:
I was entering a highway on the entrance ramp when I was hit in the back of the head by the headrest, with no warning it just burst apart and caused dizziness. I pulled over as I literally felt like I was in a car accident. I continued to feel dizzy and experienced neck and lower back pain. I spoke with my Doctor this morning, and contacted the local Dodge, Chrysler dealer and have an appointment on 5/22.
Additional Notes:
I was entering a highway on the entrance ramp when I was hit in the back of the head by the headrest, with no warning it just burst apart and caused dizziness. I pulled over as I literally felt like I was in a car accident. I continued to feel dizzy and experienced neck and lower back pain. I spoke with my Doctor this morning, and contacted the local Dodge, Chrysler dealer and have an appointment on 5/22.
Mfg Campaign: 11662142
Recall Date: May 20, 2025
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL:CRUISE CONTROL
Potential Consequences:
The contact owns a 2018 Dodge Journey. The contact stated that while operating the vehicle with the cruise control activated, the cruise control failed to immediately deactivate, and the vehicle failed to decelerate while depressing the brake pedal. Additionally, while operating the vehicle, the rear-view mirror and back-over prevention camera failed and displayed a black screen, creating a visibility hazard for the driver. The cause of the failure has not yet been determined. The local dealer was notified of the failure, but no assistance was provided. The manufacturer was not contacted regarding the failure. The failure mileage was 190,000.
Corrective Action:
The contact owns a 2018 Dodge Journey. The contact stated that while operating the vehicle with the cruise control activated, the cruise control failed to immediately deactivate, and the vehicle failed to decelerate while depressing the brake pedal. Additionally, while operating the vehicle, the rear-view mirror and back-over prevention camera failed and displayed a black screen, creating a visibility hazard for the driver. The cause of the failure has not yet been determined. The local dealer was notified of the failure, but no assistance was provided. The manufacturer was not contacted regarding the failure. The failure mileage was 190,000.
Additional Notes:
The contact owns a 2018 Dodge Journey. The contact stated that while operating the vehicle with the cruise control activated, the cruise control failed to immediately deactivate, and the vehicle failed to decelerate while depressing the brake pedal. Additionally, while operating the vehicle, the rear-view mirror and back-over prevention camera failed and displayed a black screen, creating a visibility hazard for the driver. The cause of the failure has not yet been determined. The local dealer was notified of the failure, but no assistance was provided. The manufacturer was not contacted regarding the failure. The failure mileage was 190,000.
Mfg Campaign: 11660707
Recall Date: May 13, 2025
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2018 Dodge Journey. The contact stated that while operating the vehicle with the cruise control activated, the cruise control failed to immediately deactivate, and the vehicle failed to decelerate while depressing the brake pedal. Additionally, while operating the vehicle, the rear-view mirror and back-over prevention camera failed and displayed a black screen, creating a visibility hazard for the driver. The cause of the failure has not yet been determined. The local dealer was notified of the failure, but no assistance was provided. The manufacturer was not contacted regarding the failure. The failure mileage was 190,000.
Corrective Action:
The contact owns a 2018 Dodge Journey. The contact stated that while operating the vehicle with the cruise control activated, the cruise control failed to immediately deactivate, and the vehicle failed to decelerate while depressing the brake pedal. Additionally, while operating the vehicle, the rear-view mirror and back-over prevention camera failed and displayed a black screen, creating a visibility hazard for the driver. The cause of the failure has not yet been determined. The local dealer was notified of the failure, but no assistance was provided. The manufacturer was not contacted regarding the failure. The failure mileage was 190,000.
Additional Notes:
The contact owns a 2018 Dodge Journey. The contact stated that while operating the vehicle with the cruise control activated, the cruise control failed to immediately deactivate, and the vehicle failed to decelerate while depressing the brake pedal. Additionally, while operating the vehicle, the rear-view mirror and back-over prevention camera failed and displayed a black screen, creating a visibility hazard for the driver. The cause of the failure has not yet been determined. The local dealer was notified of the failure, but no assistance was provided. The manufacturer was not contacted regarding the failure. The failure mileage was 190,000.
Mfg Campaign: 11660707
Recall Date: May 13, 2025
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
The backup camera randomly works. When it does work, within minutes it slowly fades from a picture to a black screen.
Corrective Action:
The backup camera randomly works. When it does work, within minutes it slowly fades from a picture to a black screen.
Additional Notes:
The backup camera randomly works. When it does work, within minutes it slowly fades from a picture to a black screen.
Mfg Campaign: 11660761
Recall Date: May 13, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The backup camera randomly works. When it does work, within minutes it slowly fades from a picture to a black screen.
Corrective Action:
The backup camera randomly works. When it does work, within minutes it slowly fades from a picture to a black screen.
Additional Notes:
The backup camera randomly works. When it does work, within minutes it slowly fades from a picture to a black screen.
Mfg Campaign: 11660761
Recall Date: May 13, 2025
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The following recall was supposedly corrected by my Dodge dealer in Watertown, CT: NHTSA Campaign Number: 22V723000 Manufacturer Chrysler (FCA US, LLC) Components EXTERIOR LIGHTING The headlight lenses were replaced and in 2 years time, the driver side lense is always fogged up and as a result I cannot see at night due to the dimness. I have brought my car to the dealer, and they said to contact FCA, the mfr of the headlight assy., and when I contact them they tell me I need to contact Dodge. No one will help me with this defective assy they installed on the recall
Corrective Action:
The following recall was supposedly corrected by my Dodge dealer in Watertown, CT: NHTSA Campaign Number: 22V723000 Manufacturer Chrysler (FCA US, LLC) Components EXTERIOR LIGHTING The headlight lenses were replaced and in 2 years time, the driver side lense is always fogged up and as a result I cannot see at night due to the dimness. I have brought my car to the dealer, and they said to contact FCA, the mfr of the headlight assy., and when I contact them they tell me I need to contact Dodge. No one will help me with this defective assy they installed on the recall
Additional Notes:
The following recall was supposedly corrected by my Dodge dealer in Watertown, CT: NHTSA Campaign Number: 22V723000 Manufacturer Chrysler (FCA US, LLC) Components EXTERIOR LIGHTING The headlight lenses were replaced and in 2 years time, the driver side lense is always fogged up and as a result I cannot see at night due to the dimness. I have brought my car to the dealer, and they said to contact FCA, the mfr of the headlight assy., and when I contact them they tell me I need to contact Dodge. No one will help me with this defective assy they installed on the recall
Mfg Campaign: 11660186
Recall Date: May 10, 2025
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
Owner was driving about 40 mph when the headrest popped open. There were no collisions or issues when this happened.
Corrective Action:
Owner was driving about 40 mph when the headrest popped open. There were no collisions or issues when this happened.
Additional Notes:
Owner was driving about 40 mph when the headrest popped open. There were no collisions or issues when this happened.
Mfg Campaign: 11654113
Recall Date: Apr 11, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Back up camera goes black
Corrective Action:
Back up camera goes black
Additional Notes:
Back up camera goes black
Mfg Campaign: 11653995
Recall Date: Apr 10, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Got my wheels balanced, the technician informed me that all 4 of my rims were warpped. Car leaks coolant and overheats when using heat in cabin.
Corrective Action:
Got my wheels balanced, the technician informed me that all 4 of my rims were warpped. Car leaks coolant and overheats when using heat in cabin.
Additional Notes:
Got my wheels balanced, the technician informed me that all 4 of my rims were warpped. Car leaks coolant and overheats when using heat in cabin.
Mfg Campaign: 11652319
Recall Date: Apr 2, 2025
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