Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Dodge Journey vehicles. The amber side reflex reflector assembled into the headlamp may not reflect brightly enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z99
Recall Date: Sep 29, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Journey and RAM 1500, 2500, and 3500 vehicles. The backup camera may experience a loss of image display while backing up. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U56
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Journey vehicles. When reverse gear has been selected, the rear camera view may not be fully visible within two seconds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U58
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Consumer Complaints
297 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
At first,unknown, All problems are in the Tailgate,of which you cant see while driving. Tailgates are designed to be used. First ,the backup camera went out, then the third brake light went, and you can ONLY SEE when backing up to a Large picture window-also,parking light R/S in tailgate is out. NOW, I asked my granddaughter to open the tailgate when the car is LOCKED, and it OPENS- (Security) I then looked up on YOUTUBE, and found many on how to fix due to BAD WIRING at the hinge. A service repair ticket dated 11/21/24 from Bill Volz in westchester,NY noted immediate attention but did not see the rest items in need of correction. Security- Tailgate not locking Safety- multiple lights not working, Camera out,and windshield wiper /tail occaisionally --All connected
Corrective Action:
At first,unknown, All problems are in the Tailgate,of which you cant see while driving. Tailgates are designed to be used. First ,the backup camera went out, then the third brake light went, and you can ONLY SEE when backing up to a Large picture window-also,parking light R/S in tailgate is out. NOW, I asked my granddaughter to open the tailgate when the car is LOCKED, and it OPENS- (Security) I then looked up on YOUTUBE, and found many on how to fix due to BAD WIRING at the hinge. A service repair ticket dated 11/21/24 from Bill Volz in westchester,NY noted immediate attention but did not see the rest items in need of correction. Security- Tailgate not locking Safety- multiple lights not working, Camera out,and windshield wiper /tail occaisionally --All connected
Additional Notes:
At first,unknown, All problems are in the Tailgate,of which you cant see while driving. Tailgates are designed to be used. First ,the backup camera went out, then the third brake light went, and you can ONLY SEE when backing up to a Large picture window-also,parking light R/S in tailgate is out. NOW, I asked my granddaughter to open the tailgate when the car is LOCKED, and it OPENS- (Security) I then looked up on YOUTUBE, and found many on how to fix due to BAD WIRING at the hinge. A service repair ticket dated 11/21/24 from Bill Volz in westchester,NY noted immediate attention but did not see the rest items in need of correction. Security- Tailgate not locking Safety- multiple lights not working, Camera out,and windshield wiper /tail occaisionally --All connected
Mfg Campaign: 11649666
Recall Date: Mar 21, 2025
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
At first,unknown, All problems are in the Tailgate,of which you cant see while driving. Tailgates are designed to be used. First ,the backup camera went out, then the third brake light went, and you can ONLY SEE when backing up to a Large picture window-also,parking light R/S in tailgate is out. NOW, I asked my granddaughter to open the tailgate when the car is LOCKED, and it OPENS- (Security) I then looked up on YOUTUBE, and found many on how to fix due to BAD WIRING at the hinge. A service repair ticket dated 11/21/24 from Bill Volz in westchester,NY noted immediate attention but did not see the rest items in need of correction. Security- Tailgate not locking Safety- multiple lights not working, Camera out,and windshield wiper /tail occaisionally --All connected
Corrective Action:
At first,unknown, All problems are in the Tailgate,of which you cant see while driving. Tailgates are designed to be used. First ,the backup camera went out, then the third brake light went, and you can ONLY SEE when backing up to a Large picture window-also,parking light R/S in tailgate is out. NOW, I asked my granddaughter to open the tailgate when the car is LOCKED, and it OPENS- (Security) I then looked up on YOUTUBE, and found many on how to fix due to BAD WIRING at the hinge. A service repair ticket dated 11/21/24 from Bill Volz in westchester,NY noted immediate attention but did not see the rest items in need of correction. Security- Tailgate not locking Safety- multiple lights not working, Camera out,and windshield wiper /tail occaisionally --All connected
Additional Notes:
At first,unknown, All problems are in the Tailgate,of which you cant see while driving. Tailgates are designed to be used. First ,the backup camera went out, then the third brake light went, and you can ONLY SEE when backing up to a Large picture window-also,parking light R/S in tailgate is out. NOW, I asked my granddaughter to open the tailgate when the car is LOCKED, and it OPENS- (Security) I then looked up on YOUTUBE, and found many on how to fix due to BAD WIRING at the hinge. A service repair ticket dated 11/21/24 from Bill Volz in westchester,NY noted immediate attention but did not see the rest items in need of correction. Security- Tailgate not locking Safety- multiple lights not working, Camera out,and windshield wiper /tail occaisionally --All connected
Mfg Campaign: 11649666
Recall Date: Mar 21, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2018 Dodge Journey. The contact stated while driving 60 MPH, the brake pedal was depressed, and the vehicle shook abnormally. No warning light was illuminated. The vehicle was taken to an independent mechanic but was not diagnosed. The contact stated that all four tires were replaced; however, the failure persisted. The vehicle was taken to Midas but was not diagnosed or repaired. The vehicle was taken back to an independent mechanic; however, no cause for the failure was found. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.
Corrective Action:
The contact owns a 2018 Dodge Journey. The contact stated while driving 60 MPH, the brake pedal was depressed, and the vehicle shook abnormally. No warning light was illuminated. The vehicle was taken to an independent mechanic but was not diagnosed. The contact stated that all four tires were replaced; however, the failure persisted. The vehicle was taken to Midas but was not diagnosed or repaired. The vehicle was taken back to an independent mechanic; however, no cause for the failure was found. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.
Additional Notes:
The contact owns a 2018 Dodge Journey. The contact stated while driving 60 MPH, the brake pedal was depressed, and the vehicle shook abnormally. No warning light was illuminated. The vehicle was taken to an independent mechanic but was not diagnosed. The contact stated that all four tires were replaced; however, the failure persisted. The vehicle was taken to Midas but was not diagnosed or repaired. The vehicle was taken back to an independent mechanic; however, no cause for the failure was found. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.
Mfg Campaign: 11645181
Recall Date: Feb 26, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The cruise control has stopped working. And there is faulty wiring in the hood making the check engine light come on. And a huge water and oil leak we just got the vehicle Friday 2/21
Corrective Action:
The cruise control has stopped working. And there is faulty wiring in the hood making the check engine light come on. And a huge water and oil leak we just got the vehicle Friday 2/21
Additional Notes:
The cruise control has stopped working. And there is faulty wiring in the hood making the check engine light come on. And a huge water and oil leak we just got the vehicle Friday 2/21
Mfg Campaign: 11644390
Recall Date: Feb 23, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The cruise control has stopped working. And there is faulty wiring in the hood making the check engine light come on. And a huge water and oil leak we just got the vehicle Friday 2/21
Corrective Action:
The cruise control has stopped working. And there is faulty wiring in the hood making the check engine light come on. And a huge water and oil leak we just got the vehicle Friday 2/21
Additional Notes:
The cruise control has stopped working. And there is faulty wiring in the hood making the check engine light come on. And a huge water and oil leak we just got the vehicle Friday 2/21
Mfg Campaign: 11644390
Recall Date: Feb 23, 2025
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The cruise control has stopped working. And there is faulty wiring in the hood making the check engine light come on. And a huge water and oil leak we just got the vehicle Friday 2/21
Corrective Action:
The cruise control has stopped working. And there is faulty wiring in the hood making the check engine light come on. And a huge water and oil leak we just got the vehicle Friday 2/21
Additional Notes:
The cruise control has stopped working. And there is faulty wiring in the hood making the check engine light come on. And a huge water and oil leak we just got the vehicle Friday 2/21
Mfg Campaign: 11644390
Recall Date: Feb 23, 2025
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
I came out of a meeting and found it this way. There is no evidence of an accident or hit while I was away. Also there is no evidence of anything making impact with the headrest inside the vehicle.
Corrective Action:
I came out of a meeting and found it this way. There is no evidence of an accident or hit while I was away. Also there is no evidence of anything making impact with the headrest inside the vehicle.
Additional Notes:
I came out of a meeting and found it this way. There is no evidence of an accident or hit while I was away. Also there is no evidence of anything making impact with the headrest inside the vehicle.
Mfg Campaign: 11641042
Recall Date: Feb 6, 2025
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
I came out of a meeting and found it this way. There is no evidence of an accident or hit while I was away. Also there is no evidence of anything making impact with the headrest inside the vehicle.
Corrective Action:
I came out of a meeting and found it this way. There is no evidence of an accident or hit while I was away. Also there is no evidence of anything making impact with the headrest inside the vehicle.
Additional Notes:
I came out of a meeting and found it this way. There is no evidence of an accident or hit while I was away. Also there is no evidence of anything making impact with the headrest inside the vehicle.
Mfg Campaign: 11641042
Recall Date: Feb 6, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Dodge Journey. The contact stated while driving at night, the contact noticed that the headlights were significantly dim. The vehicle was taken to AutoZone, where the cause of the failure could not be determined. The contact had been driving with the high-beam headlights at night. Additionally, the contact stated while driving 35-45 MPH and depressing the accelerator pedal to merge into another lane, the vehicle failed to respond. The traction control warning light and an unknown warming light were illuminated. The contact stated that the failure had been recurring while driving 35-45 MPH, which required the contact to pull to the side of the road on each occasion. The contact stated that upon turning off and restarting the vehicle, the vehicle responded as needed on some occasions and the contact was able to drive safely; however, on other occasions, the failure recurred upon resuming driving. The vehicle was taken to AutoZone, and to the dealer; however, the failure could not be duplicated. Additionally, the contact stated that the rearview camera was inoperable while reversing. The vehicle was taken to AutoZone, where the failure could not be duplicated. The contact's husband replaced the rearview camera fuse, per the Owner's Manual instructions; however, the failure persisted. The vehicle was not diagnosed or repaired. The contact related the failures to NHTSA Campaign Numbers: 22V723000 (Exterior Lighting), 18V524000(Electrical System), and 18V398000 (Back Over Prevention); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 9,000.
Corrective Action:
The contact owns a 2018 Dodge Journey. The contact stated while driving at night, the contact noticed that the headlights were significantly dim. The vehicle was taken to AutoZone, where the cause of the failure could not be determined. The contact had been driving with the high-beam headlights at night. Additionally, the contact stated while driving 35-45 MPH and depressing the accelerator pedal to merge into another lane, the vehicle failed to respond. The traction control warning light and an unknown warming light were illuminated. The contact stated that the failure had been recurring while driving 35-45 MPH, which required the contact to pull to the side of the road on each occasion. The contact stated that upon turning off and restarting the vehicle, the vehicle responded as needed on some occasions and the contact was able to drive safely; however, on other occasions, the failure recurred upon resuming driving. The vehicle was taken to AutoZone, and to the dealer; however, the failure could not be duplicated. Additionally, the contact stated that the rearview camera was inoperable while reversing. The vehicle was taken to AutoZone, where the failure could not be duplicated. The contact's husband replaced the rearview camera fuse, per the Owner's Manual instructions; however, the failure persisted. The vehicle was not diagnosed or repaired. The contact related the failures to NHTSA Campaign Numbers: 22V723000 (Exterior Lighting), 18V524000(Electrical System), and 18V398000 (Back Over Prevention); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 9,000.
Additional Notes:
The contact owns a 2018 Dodge Journey. The contact stated while driving at night, the contact noticed that the headlights were significantly dim. The vehicle was taken to AutoZone, where the cause of the failure could not be determined. The contact had been driving with the high-beam headlights at night. Additionally, the contact stated while driving 35-45 MPH and depressing the accelerator pedal to merge into another lane, the vehicle failed to respond. The traction control warning light and an unknown warming light were illuminated. The contact stated that the failure had been recurring while driving 35-45 MPH, which required the contact to pull to the side of the road on each occasion. The contact stated that upon turning off and restarting the vehicle, the vehicle responded as needed on some occasions and the contact was able to drive safely; however, on other occasions, the failure recurred upon resuming driving. The vehicle was taken to AutoZone, and to the dealer; however, the failure could not be duplicated. Additionally, the contact stated that the rearview camera was inoperable while reversing. The vehicle was taken to AutoZone, where the failure could not be duplicated. The contact's husband replaced the rearview camera fuse, per the Owner's Manual instructions; however, the failure persisted. The vehicle was not diagnosed or repaired. The contact related the failures to NHTSA Campaign Numbers: 22V723000 (Exterior Lighting), 18V524000(Electrical System), and 18V398000 (Back Over Prevention); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 9,000.
Mfg Campaign: 11640881
Recall Date: Feb 5, 2025
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2018 Dodge Journey. The contact stated while driving at night, the contact noticed that the headlights were significantly dim. The vehicle was taken to AutoZone, where the cause of the failure could not be determined. The contact had been driving with the high-beam headlights at night. Additionally, the contact stated while driving 35-45 MPH and depressing the accelerator pedal to merge into another lane, the vehicle failed to respond. The traction control warning light and an unknown warming light were illuminated. The contact stated that the failure had been recurring while driving 35-45 MPH, which required the contact to pull to the side of the road on each occasion. The contact stated that upon turning off and restarting the vehicle, the vehicle responded as needed on some occasions and the contact was able to drive safely; however, on other occasions, the failure recurred upon resuming driving. The vehicle was taken to AutoZone, and to the dealer; however, the failure could not be duplicated. Additionally, the contact stated that the rearview camera was inoperable while reversing. The vehicle was taken to AutoZone, where the failure could not be duplicated. The contact's husband replaced the rearview camera fuse, per the Owner's Manual instructions; however, the failure persisted. The vehicle was not diagnosed or repaired. The contact related the failures to NHTSA Campaign Numbers: 22V723000 (Exterior Lighting), 18V524000(Electrical System), and 18V398000 (Back Over Prevention); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 9,000.
Corrective Action:
The contact owns a 2018 Dodge Journey. The contact stated while driving at night, the contact noticed that the headlights were significantly dim. The vehicle was taken to AutoZone, where the cause of the failure could not be determined. The contact had been driving with the high-beam headlights at night. Additionally, the contact stated while driving 35-45 MPH and depressing the accelerator pedal to merge into another lane, the vehicle failed to respond. The traction control warning light and an unknown warming light were illuminated. The contact stated that the failure had been recurring while driving 35-45 MPH, which required the contact to pull to the side of the road on each occasion. The contact stated that upon turning off and restarting the vehicle, the vehicle responded as needed on some occasions and the contact was able to drive safely; however, on other occasions, the failure recurred upon resuming driving. The vehicle was taken to AutoZone, and to the dealer; however, the failure could not be duplicated. Additionally, the contact stated that the rearview camera was inoperable while reversing. The vehicle was taken to AutoZone, where the failure could not be duplicated. The contact's husband replaced the rearview camera fuse, per the Owner's Manual instructions; however, the failure persisted. The vehicle was not diagnosed or repaired. The contact related the failures to NHTSA Campaign Numbers: 22V723000 (Exterior Lighting), 18V524000(Electrical System), and 18V398000 (Back Over Prevention); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 9,000.
Additional Notes:
The contact owns a 2018 Dodge Journey. The contact stated while driving at night, the contact noticed that the headlights were significantly dim. The vehicle was taken to AutoZone, where the cause of the failure could not be determined. The contact had been driving with the high-beam headlights at night. Additionally, the contact stated while driving 35-45 MPH and depressing the accelerator pedal to merge into another lane, the vehicle failed to respond. The traction control warning light and an unknown warming light were illuminated. The contact stated that the failure had been recurring while driving 35-45 MPH, which required the contact to pull to the side of the road on each occasion. The contact stated that upon turning off and restarting the vehicle, the vehicle responded as needed on some occasions and the contact was able to drive safely; however, on other occasions, the failure recurred upon resuming driving. The vehicle was taken to AutoZone, and to the dealer; however, the failure could not be duplicated. Additionally, the contact stated that the rearview camera was inoperable while reversing. The vehicle was taken to AutoZone, where the failure could not be duplicated. The contact's husband replaced the rearview camera fuse, per the Owner's Manual instructions; however, the failure persisted. The vehicle was not diagnosed or repaired. The contact related the failures to NHTSA Campaign Numbers: 22V723000 (Exterior Lighting), 18V524000(Electrical System), and 18V398000 (Back Over Prevention); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 9,000.
Mfg Campaign: 11640881
Recall Date: Feb 5, 2025
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2018 Dodge Journey. The contact stated while driving at night, the contact noticed that the headlights were significantly dim. The vehicle was taken to AutoZone, where the cause of the failure could not be determined. The contact had been driving with the high-beam headlights at night. Additionally, the contact stated while driving 35-45 MPH and depressing the accelerator pedal to merge into another lane, the vehicle failed to respond. The traction control warning light and an unknown warming light were illuminated. The contact stated that the failure had been recurring while driving 35-45 MPH, which required the contact to pull to the side of the road on each occasion. The contact stated that upon turning off and restarting the vehicle, the vehicle responded as needed on some occasions and the contact was able to drive safely; however, on other occasions, the failure recurred upon resuming driving. The vehicle was taken to AutoZone, and to the dealer; however, the failure could not be duplicated. Additionally, the contact stated that the rearview camera was inoperable while reversing. The vehicle was taken to AutoZone, where the failure could not be duplicated. The contact's husband replaced the rearview camera fuse, per the Owner's Manual instructions; however, the failure persisted. The vehicle was not diagnosed or repaired. The contact related the failures to NHTSA Campaign Numbers: 22V723000 (Exterior Lighting), 18V524000(Electrical System), and 18V398000 (Back Over Prevention); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 9,000.
Corrective Action:
The contact owns a 2018 Dodge Journey. The contact stated while driving at night, the contact noticed that the headlights were significantly dim. The vehicle was taken to AutoZone, where the cause of the failure could not be determined. The contact had been driving with the high-beam headlights at night. Additionally, the contact stated while driving 35-45 MPH and depressing the accelerator pedal to merge into another lane, the vehicle failed to respond. The traction control warning light and an unknown warming light were illuminated. The contact stated that the failure had been recurring while driving 35-45 MPH, which required the contact to pull to the side of the road on each occasion. The contact stated that upon turning off and restarting the vehicle, the vehicle responded as needed on some occasions and the contact was able to drive safely; however, on other occasions, the failure recurred upon resuming driving. The vehicle was taken to AutoZone, and to the dealer; however, the failure could not be duplicated. Additionally, the contact stated that the rearview camera was inoperable while reversing. The vehicle was taken to AutoZone, where the failure could not be duplicated. The contact's husband replaced the rearview camera fuse, per the Owner's Manual instructions; however, the failure persisted. The vehicle was not diagnosed or repaired. The contact related the failures to NHTSA Campaign Numbers: 22V723000 (Exterior Lighting), 18V524000(Electrical System), and 18V398000 (Back Over Prevention); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 9,000.
Additional Notes:
The contact owns a 2018 Dodge Journey. The contact stated while driving at night, the contact noticed that the headlights were significantly dim. The vehicle was taken to AutoZone, where the cause of the failure could not be determined. The contact had been driving with the high-beam headlights at night. Additionally, the contact stated while driving 35-45 MPH and depressing the accelerator pedal to merge into another lane, the vehicle failed to respond. The traction control warning light and an unknown warming light were illuminated. The contact stated that the failure had been recurring while driving 35-45 MPH, which required the contact to pull to the side of the road on each occasion. The contact stated that upon turning off and restarting the vehicle, the vehicle responded as needed on some occasions and the contact was able to drive safely; however, on other occasions, the failure recurred upon resuming driving. The vehicle was taken to AutoZone, and to the dealer; however, the failure could not be duplicated. Additionally, the contact stated that the rearview camera was inoperable while reversing. The vehicle was taken to AutoZone, where the failure could not be duplicated. The contact's husband replaced the rearview camera fuse, per the Owner's Manual instructions; however, the failure persisted. The vehicle was not diagnosed or repaired. The contact related the failures to NHTSA Campaign Numbers: 22V723000 (Exterior Lighting), 18V524000(Electrical System), and 18V398000 (Back Over Prevention); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 9,000.
Mfg Campaign: 11640881
Recall Date: Feb 5, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
In my journey my back up camera is the mirror not the center one. The thing is my mirror doing the same thing cant even see and idk how. Its all blurry the thing is the mirror looks really good and the camera. Im original owner. Also the cruise control doesn't even work or operate. Its wild how having a vehicle will have so many important things fail. I see Hondas from the 90s and their cruise working, and cars that had their first back up like a 2010 acura zdx I tinted worked like it was brand new still and its still ome for tht owner.
Corrective Action:
In my journey my back up camera is the mirror not the center one. The thing is my mirror doing the same thing cant even see and idk how. Its all blurry the thing is the mirror looks really good and the camera. Im original owner. Also the cruise control doesn't even work or operate. Its wild how having a vehicle will have so many important things fail. I see Hondas from the 90s and their cruise working, and cars that had their first back up like a 2010 acura zdx I tinted worked like it was brand new still and its still ome for tht owner.
Additional Notes:
In my journey my back up camera is the mirror not the center one. The thing is my mirror doing the same thing cant even see and idk how. Its all blurry the thing is the mirror looks really good and the camera. Im original owner. Also the cruise control doesn't even work or operate. Its wild how having a vehicle will have so many important things fail. I see Hondas from the 90s and their cruise working, and cars that had their first back up like a 2010 acura zdx I tinted worked like it was brand new still and its still ome for tht owner.
Mfg Campaign: 11640003
Recall Date: Jan 31, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
In my journey my back up camera is the mirror not the center one. The thing is my mirror doing the same thing cant even see and idk how. Its all blurry the thing is the mirror looks really good and the camera. Im original owner. Also the cruise control doesn't even work or operate. Its wild how having a vehicle will have so many important things fail. I see Hondas from the 90s and their cruise working, and cars that had their first back up like a 2010 acura zdx I tinted worked like it was brand new still and its still ome for tht owner.
Corrective Action:
In my journey my back up camera is the mirror not the center one. The thing is my mirror doing the same thing cant even see and idk how. Its all blurry the thing is the mirror looks really good and the camera. Im original owner. Also the cruise control doesn't even work or operate. Its wild how having a vehicle will have so many important things fail. I see Hondas from the 90s and their cruise working, and cars that had their first back up like a 2010 acura zdx I tinted worked like it was brand new still and its still ome for tht owner.
Additional Notes:
In my journey my back up camera is the mirror not the center one. The thing is my mirror doing the same thing cant even see and idk how. Its all blurry the thing is the mirror looks really good and the camera. Im original owner. Also the cruise control doesn't even work or operate. Its wild how having a vehicle will have so many important things fail. I see Hondas from the 90s and their cruise working, and cars that had their first back up like a 2010 acura zdx I tinted worked like it was brand new still and its still ome for tht owner.
Mfg Campaign: 11640003
Recall Date: Jan 31, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Dodge Journey. The contact stated that the engine was slow to turn over and start. There was an abnormal chugging sound at start up. The contact stated while driving, the vehicle shut off unintendedly and failed to restart. The contact stated that the half-circle symbol to depress the brake pedal was displayed. The engine and traction control warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was determined the failure was due to the electrical system. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic, where it was determined that the failure was due to the oil. The vehicle was repaired, but the failure recurred. The contact stated that while her husband was driving at undisclosed speeds over a bridge, the steering wheel and the brakes became inoperable, and the vehicle shut down. The engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the electrical system, transmission, timing chain, camshaft, and engine needed to be replaced. The manufacturer was not contacted. The failure mileage was approximately 120,000.
Corrective Action:
The contact owns a 2018 Dodge Journey. The contact stated that the engine was slow to turn over and start. There was an abnormal chugging sound at start up. The contact stated while driving, the vehicle shut off unintendedly and failed to restart. The contact stated that the half-circle symbol to depress the brake pedal was displayed. The engine and traction control warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was determined the failure was due to the electrical system. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic, where it was determined that the failure was due to the oil. The vehicle was repaired, but the failure recurred. The contact stated that while her husband was driving at undisclosed speeds over a bridge, the steering wheel and the brakes became inoperable, and the vehicle shut down. The engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the electrical system, transmission, timing chain, camshaft, and engine needed to be replaced. The manufacturer was not contacted. The failure mileage was approximately 120,000.
Additional Notes:
The contact owns a 2018 Dodge Journey. The contact stated that the engine was slow to turn over and start. There was an abnormal chugging sound at start up. The contact stated while driving, the vehicle shut off unintendedly and failed to restart. The contact stated that the half-circle symbol to depress the brake pedal was displayed. The engine and traction control warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was determined the failure was due to the electrical system. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic, where it was determined that the failure was due to the oil. The vehicle was repaired, but the failure recurred. The contact stated that while her husband was driving at undisclosed speeds over a bridge, the steering wheel and the brakes became inoperable, and the vehicle shut down. The engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the electrical system, transmission, timing chain, camshaft, and engine needed to be replaced. The manufacturer was not contacted. The failure mileage was approximately 120,000.
Mfg Campaign: 11633702
Recall Date: Jan 2, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Dodge Journey. The contact stated that the engine was slow to turn over and start. There was an abnormal chugging sound at start up. The contact stated while driving, the vehicle shut off unintendedly and failed to restart. The contact stated that the half-circle symbol to depress the brake pedal was displayed. The engine and traction control warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was determined the failure was due to the electrical system. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic, where it was determined that the failure was due to the oil. The vehicle was repaired, but the failure recurred. The contact stated that while her husband was driving at undisclosed speeds over a bridge, the steering wheel and the brakes became inoperable, and the vehicle shut down. The engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the electrical system, transmission, timing chain, camshaft, and engine needed to be replaced. The manufacturer was not contacted. The failure mileage was approximately 120,000.
Corrective Action:
The contact owns a 2018 Dodge Journey. The contact stated that the engine was slow to turn over and start. There was an abnormal chugging sound at start up. The contact stated while driving, the vehicle shut off unintendedly and failed to restart. The contact stated that the half-circle symbol to depress the brake pedal was displayed. The engine and traction control warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was determined the failure was due to the electrical system. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic, where it was determined that the failure was due to the oil. The vehicle was repaired, but the failure recurred. The contact stated that while her husband was driving at undisclosed speeds over a bridge, the steering wheel and the brakes became inoperable, and the vehicle shut down. The engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the electrical system, transmission, timing chain, camshaft, and engine needed to be replaced. The manufacturer was not contacted. The failure mileage was approximately 120,000.
Additional Notes:
The contact owns a 2018 Dodge Journey. The contact stated that the engine was slow to turn over and start. There was an abnormal chugging sound at start up. The contact stated while driving, the vehicle shut off unintendedly and failed to restart. The contact stated that the half-circle symbol to depress the brake pedal was displayed. The engine and traction control warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was determined the failure was due to the electrical system. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic, where it was determined that the failure was due to the oil. The vehicle was repaired, but the failure recurred. The contact stated that while her husband was driving at undisclosed speeds over a bridge, the steering wheel and the brakes became inoperable, and the vehicle shut down. The engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the electrical system, transmission, timing chain, camshaft, and engine needed to be replaced. The manufacturer was not contacted. The failure mileage was approximately 120,000.
Mfg Campaign: 11633702
Recall Date: Jan 2, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Dodge Journey. The contact stated that the engine was slow to turn over and start. There was an abnormal chugging sound at start up. The contact stated while driving, the vehicle shut off unintendedly and failed to restart. The contact stated that the half-circle symbol to depress the brake pedal was displayed. The engine and traction control warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was determined the failure was due to the electrical system. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic, where it was determined that the failure was due to the oil. The vehicle was repaired, but the failure recurred. The contact stated that while her husband was driving at undisclosed speeds over a bridge, the steering wheel and the brakes became inoperable, and the vehicle shut down. The engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the electrical system, transmission, timing chain, camshaft, and engine needed to be replaced. The manufacturer was not contacted. The failure mileage was approximately 120,000.
Corrective Action:
The contact owns a 2018 Dodge Journey. The contact stated that the engine was slow to turn over and start. There was an abnormal chugging sound at start up. The contact stated while driving, the vehicle shut off unintendedly and failed to restart. The contact stated that the half-circle symbol to depress the brake pedal was displayed. The engine and traction control warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was determined the failure was due to the electrical system. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic, where it was determined that the failure was due to the oil. The vehicle was repaired, but the failure recurred. The contact stated that while her husband was driving at undisclosed speeds over a bridge, the steering wheel and the brakes became inoperable, and the vehicle shut down. The engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the electrical system, transmission, timing chain, camshaft, and engine needed to be replaced. The manufacturer was not contacted. The failure mileage was approximately 120,000.
Additional Notes:
The contact owns a 2018 Dodge Journey. The contact stated that the engine was slow to turn over and start. There was an abnormal chugging sound at start up. The contact stated while driving, the vehicle shut off unintendedly and failed to restart. The contact stated that the half-circle symbol to depress the brake pedal was displayed. The engine and traction control warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was determined the failure was due to the electrical system. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic, where it was determined that the failure was due to the oil. The vehicle was repaired, but the failure recurred. The contact stated that while her husband was driving at undisclosed speeds over a bridge, the steering wheel and the brakes became inoperable, and the vehicle shut down. The engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the electrical system, transmission, timing chain, camshaft, and engine needed to be replaced. The manufacturer was not contacted. The failure mileage was approximately 120,000.
Mfg Campaign: 11633702
Recall Date: Jan 2, 2025
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2018 Dodge Journey. The contact stated while parked or driving, the headlights would become fogged. The skid and a check engine warning lights illuminated. The vehicle was taken to an independent mechanic to be diagnosed where it was diagnosed with sensor issues. The vehicle was repaired however the warning light re-illuminated. The local dealer was contacted; however, the vehicle was not repaired because it was not under recall. The contact stated that the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,784.
Corrective Action:
The contact owns a 2018 Dodge Journey. The contact stated while parked or driving, the headlights would become fogged. The skid and a check engine warning lights illuminated. The vehicle was taken to an independent mechanic to be diagnosed where it was diagnosed with sensor issues. The vehicle was repaired however the warning light re-illuminated. The local dealer was contacted; however, the vehicle was not repaired because it was not under recall. The contact stated that the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,784.
Additional Notes:
The contact owns a 2018 Dodge Journey. The contact stated while parked or driving, the headlights would become fogged. The skid and a check engine warning lights illuminated. The vehicle was taken to an independent mechanic to be diagnosed where it was diagnosed with sensor issues. The vehicle was repaired however the warning light re-illuminated. The local dealer was contacted; however, the vehicle was not repaired because it was not under recall. The contact stated that the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,784.
Mfg Campaign: 11632478
Recall Date: Dec 26, 2024
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Reflectors are critical for visibility especially when it is foggy outside. My reflectors made my vehicle less visible to other driver because he backed his trailer into my car not seeing my lights or me and directly caused or perhaps contributed to the accident. I seek compensation due to the Product liability. Manufactures must be held responsible for defective vehicles parts, which caused it a prone to failure, Manufacturing Defects and Failure to warn in a timely matter which could have prevented my accident. I would like to file a claim with Dodge Stellantis for compensation and for my personal injuries. I would like the repairs costs for the front driver side because my deductible is 1,000.
Corrective Action:
Reflectors are critical for visibility especially when it is foggy outside. My reflectors made my vehicle less visible to other driver because he backed his trailer into my car not seeing my lights or me and directly caused or perhaps contributed to the accident. I seek compensation due to the Product liability. Manufactures must be held responsible for defective vehicles parts, which caused it a prone to failure, Manufacturing Defects and Failure to warn in a timely matter which could have prevented my accident. I would like to file a claim with Dodge Stellantis for compensation and for my personal injuries. I would like the repairs costs for the front driver side because my deductible is 1,000.
Additional Notes:
Reflectors are critical for visibility especially when it is foggy outside. My reflectors made my vehicle less visible to other driver because he backed his trailer into my car not seeing my lights or me and directly caused or perhaps contributed to the accident. I seek compensation due to the Product liability. Manufactures must be held responsible for defective vehicles parts, which caused it a prone to failure, Manufacturing Defects and Failure to warn in a timely matter which could have prevented my accident. I would like to file a claim with Dodge Stellantis for compensation and for my personal injuries. I would like the repairs costs for the front driver side because my deductible is 1,000.
Mfg Campaign: 11632147
Recall Date: Dec 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
Reflectors are critical for visibility especially when it is foggy outside. My reflectors made my vehicle less visible to other driver because he backed his trailer into my car not seeing my lights or me and directly caused or perhaps contributed to the accident. I seek compensation due to the Product liability. Manufactures must be held responsible for defective vehicles parts, which caused it a prone to failure, Manufacturing Defects and Failure to warn in a timely matter which could have prevented my accident. I would like to file a claim with Dodge Stellantis for compensation and for my personal injuries. I would like the repairs costs for the front driver side because my deductible is 1,000.
Corrective Action:
Reflectors are critical for visibility especially when it is foggy outside. My reflectors made my vehicle less visible to other driver because he backed his trailer into my car not seeing my lights or me and directly caused or perhaps contributed to the accident. I seek compensation due to the Product liability. Manufactures must be held responsible for defective vehicles parts, which caused it a prone to failure, Manufacturing Defects and Failure to warn in a timely matter which could have prevented my accident. I would like to file a claim with Dodge Stellantis for compensation and for my personal injuries. I would like the repairs costs for the front driver side because my deductible is 1,000.
Additional Notes:
Reflectors are critical for visibility especially when it is foggy outside. My reflectors made my vehicle less visible to other driver because he backed his trailer into my car not seeing my lights or me and directly caused or perhaps contributed to the accident. I seek compensation due to the Product liability. Manufactures must be held responsible for defective vehicles parts, which caused it a prone to failure, Manufacturing Defects and Failure to warn in a timely matter which could have prevented my accident. I would like to file a claim with Dodge Stellantis for compensation and for my personal injuries. I would like the repairs costs for the front driver side because my deductible is 1,000.
Mfg Campaign: 11632147
Recall Date: Dec 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Reflectors are critical for visibility especially when it is foggy outside. My reflectors made my vehicle less visible to other driver because he backed his trailer into my car not seeing my lights or me and directly caused or perhaps contributed to the accident. I seek compensation due to the Product liability. Manufactures must be held responsible for defective vehicles parts, which caused it a prone to failure, Manufacturing Defects and Failure to warn in a timely matter which could have prevented my accident. I would like to file a claim with Dodge Stellantis for compensation and for my personal injuries. I would like the repairs costs for the front driver side because my deductible is 1,000.
Corrective Action:
Reflectors are critical for visibility especially when it is foggy outside. My reflectors made my vehicle less visible to other driver because he backed his trailer into my car not seeing my lights or me and directly caused or perhaps contributed to the accident. I seek compensation due to the Product liability. Manufactures must be held responsible for defective vehicles parts, which caused it a prone to failure, Manufacturing Defects and Failure to warn in a timely matter which could have prevented my accident. I would like to file a claim with Dodge Stellantis for compensation and for my personal injuries. I would like the repairs costs for the front driver side because my deductible is 1,000.
Additional Notes:
Reflectors are critical for visibility especially when it is foggy outside. My reflectors made my vehicle less visible to other driver because he backed his trailer into my car not seeing my lights or me and directly caused or perhaps contributed to the accident. I seek compensation due to the Product liability. Manufactures must be held responsible for defective vehicles parts, which caused it a prone to failure, Manufacturing Defects and Failure to warn in a timely matter which could have prevented my accident. I would like to file a claim with Dodge Stellantis for compensation and for my personal injuries. I would like the repairs costs for the front driver side because my deductible is 1,000.
Mfg Campaign: 11632147
Recall Date: Dec 23, 2024
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