Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Dodge Journey vehicles. The amber side reflex reflector assembled into the headlamp may not reflect brightly enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z99
Recall Date: Sep 29, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Journey and RAM 1500, 2500, and 3500 vehicles. The backup camera may experience a loss of image display while backing up. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U56
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Journey vehicles. When reverse gear has been selected, the rear camera view may not be fully visible within two seconds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U58
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Consumer Complaints
297 ComplaintsChrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Hey, The Power Steering Hose Busted for the 2nd Time Last then a Year apart. I believe this is a safety concern because of of no where the car becomes hard to Turn. I also seen that there was a Recall on the Steering hose for 2016 Dodge Journeys. I believe you all should Look into 2017 and 2018 as well. I Live in Minnesota and i Only have this Problem when it gets Extremely cold out.
Corrective Action:
Hey, The Power Steering Hose Busted for the 2nd Time Last then a Year apart. I believe this is a safety concern because of of no where the car becomes hard to Turn. I also seen that there was a Recall on the Steering hose for 2016 Dodge Journeys. I believe you all should Look into 2017 and 2018 as well. I Live in Minnesota and i Only have this Problem when it gets Extremely cold out.
Additional Notes:
Hey, The Power Steering Hose Busted for the 2nd Time Last then a Year apart. I believe this is a safety concern because of of no where the car becomes hard to Turn. I also seen that there was a Recall on the Steering hose for 2016 Dodge Journeys. I believe you all should Look into 2017 and 2018 as well. I Live in Minnesota and i Only have this Problem when it gets Extremely cold out.
Mfg Campaign: 11565686
Recall Date: Jan 16, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My back up camera isn't working and none of the locks work with the key fob. I bought my car from a car lot and it was a fleet car and it says all recalls have been fixed but my car hasn't been fixed at all and I don't know why. My car won't even charge my phone at all in either port so it has a big wiring problem. I have kids and grandkids in my car all the time and I can not see behind me because my camera hasn't worked since the day I got it which is 10/20/23 and that is really dangerous and I can't even charge my phone to call someone even if I do have an accident
Corrective Action:
My back up camera isn't working and none of the locks work with the key fob. I bought my car from a car lot and it was a fleet car and it says all recalls have been fixed but my car hasn't been fixed at all and I don't know why. My car won't even charge my phone at all in either port so it has a big wiring problem. I have kids and grandkids in my car all the time and I can not see behind me because my camera hasn't worked since the day I got it which is 10/20/23 and that is really dangerous and I can't even charge my phone to call someone even if I do have an accident
Additional Notes:
My back up camera isn't working and none of the locks work with the key fob. I bought my car from a car lot and it was a fleet car and it says all recalls have been fixed but my car hasn't been fixed at all and I don't know why. My car won't even charge my phone at all in either port so it has a big wiring problem. I have kids and grandkids in my car all the time and I can not see behind me because my camera hasn't worked since the day I got it which is 10/20/23 and that is really dangerous and I can't even charge my phone to call someone even if I do have an accident
Mfg Campaign: 11559070
Recall Date: Dec 8, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My back up camera isn't working and none of the locks work with the key fob. I bought my car from a car lot and it was a fleet car and it says all recalls have been fixed but my car hasn't been fixed at all and I don't know why. My car won't even charge my phone at all in either port so it has a big wiring problem. I have kids and grandkids in my car all the time and I can not see behind me because my camera hasn't worked since the day I got it which is 10/20/23 and that is really dangerous and I can't even charge my phone to call someone even if I do have an accident
Corrective Action:
My back up camera isn't working and none of the locks work with the key fob. I bought my car from a car lot and it was a fleet car and it says all recalls have been fixed but my car hasn't been fixed at all and I don't know why. My car won't even charge my phone at all in either port so it has a big wiring problem. I have kids and grandkids in my car all the time and I can not see behind me because my camera hasn't worked since the day I got it which is 10/20/23 and that is really dangerous and I can't even charge my phone to call someone even if I do have an accident
Additional Notes:
My back up camera isn't working and none of the locks work with the key fob. I bought my car from a car lot and it was a fleet car and it says all recalls have been fixed but my car hasn't been fixed at all and I don't know why. My car won't even charge my phone at all in either port so it has a big wiring problem. I have kids and grandkids in my car all the time and I can not see behind me because my camera hasn't worked since the day I got it which is 10/20/23 and that is really dangerous and I can't even charge my phone to call someone even if I do have an accident
Mfg Campaign: 11559070
Recall Date: Dec 8, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Car shuddered while driving, started making metal clanging noises’ and stalled in the middle of an intersection. I just had it worked on and had to fully replace the transmission (approximately $4000) due to the torque converter shredded metal in the transmission and seized up. Car after stalling would not go into reverse or drive. Would start up, but once in gear would make loud metal clanging sounds and shut down. No warning lights shown on dashboard.
Corrective Action:
Car shuddered while driving, started making metal clanging noises’ and stalled in the middle of an intersection. I just had it worked on and had to fully replace the transmission (approximately $4000) due to the torque converter shredded metal in the transmission and seized up. Car after stalling would not go into reverse or drive. Would start up, but once in gear would make loud metal clanging sounds and shut down. No warning lights shown on dashboard.
Additional Notes:
Car shuddered while driving, started making metal clanging noises’ and stalled in the middle of an intersection. I just had it worked on and had to fully replace the transmission (approximately $4000) due to the torque converter shredded metal in the transmission and seized up. Car after stalling would not go into reverse or drive. Would start up, but once in gear would make loud metal clanging sounds and shut down. No warning lights shown on dashboard.
Mfg Campaign: 11555540
Recall Date: Nov 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
When dry window, turn windshield wipers on, they jump violently .
Corrective Action:
When dry window, turn windshield wipers on, they jump violently .
Additional Notes:
When dry window, turn windshield wipers on, they jump violently .
Mfg Campaign: 11555363
Recall Date: Nov 15, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When shifting car in Reverse the image on the rearview mirrior for the backup camera was twice inverted. The next day while the car was in reverse the mirror display just consistantly flashed black and white with no real image.
Corrective Action:
When shifting car in Reverse the image on the rearview mirrior for the backup camera was twice inverted. The next day while the car was in reverse the mirror display just consistantly flashed black and white with no real image.
Additional Notes:
When shifting car in Reverse the image on the rearview mirrior for the backup camera was twice inverted. The next day while the car was in reverse the mirror display just consistantly flashed black and white with no real image.
Mfg Campaign: 11555088
Recall Date: Nov 14, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
A stall/no start condition situation occurred while driving, and has occurred a few times over the last couple of weeks. I have had the issue checked by a trusted mechanic, and it was suggested that the power control module(pcm) would likely need to be replaced. No warning lamps appeared prior to the problem, but appeared when the stall/no start condition situation occurred. The most recent occurrance of the problem was on Saturday, October 4th, 2023. I located on the NHTSA website that there is a recall listed, NHTSA Campaign Number: 18V524000, for replacement of the pcm. On 11/06/2023 I spoke with Chrysler support, according to them a recalibration of the pcm was done on 01/07/2021, and they will not support replacing the pcm because it has been more than 2 years. According to the customer rep, the unit was just recalibrated, and not replaced, but the remedy in the recall notice states that dealers will replace the powertrain control module, free of charge.
Corrective Action:
A stall/no start condition situation occurred while driving, and has occurred a few times over the last couple of weeks. I have had the issue checked by a trusted mechanic, and it was suggested that the power control module(pcm) would likely need to be replaced. No warning lamps appeared prior to the problem, but appeared when the stall/no start condition situation occurred. The most recent occurrance of the problem was on Saturday, October 4th, 2023. I located on the NHTSA website that there is a recall listed, NHTSA Campaign Number: 18V524000, for replacement of the pcm. On 11/06/2023 I spoke with Chrysler support, according to them a recalibration of the pcm was done on 01/07/2021, and they will not support replacing the pcm because it has been more than 2 years. According to the customer rep, the unit was just recalibrated, and not replaced, but the remedy in the recall notice states that dealers will replace the powertrain control module, free of charge.
Additional Notes:
A stall/no start condition situation occurred while driving, and has occurred a few times over the last couple of weeks. I have had the issue checked by a trusted mechanic, and it was suggested that the power control module(pcm) would likely need to be replaced. No warning lamps appeared prior to the problem, but appeared when the stall/no start condition situation occurred. The most recent occurrance of the problem was on Saturday, October 4th, 2023. I located on the NHTSA website that there is a recall listed, NHTSA Campaign Number: 18V524000, for replacement of the pcm. On 11/06/2023 I spoke with Chrysler support, according to them a recalibration of the pcm was done on 01/07/2021, and they will not support replacing the pcm because it has been more than 2 years. According to the customer rep, the unit was just recalibrated, and not replaced, but the remedy in the recall notice states that dealers will replace the powertrain control module, free of charge.
Mfg Campaign: 11553760
Recall Date: Nov 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Cylinder misfire. Cylinder leak. Engine damage. Dodge issued Service Bulletin TSB-09-002-14 for model years 2011-2013 for vehicles with the same 3.6L engine and same issue. TSB provided warranty extension for covered models up to model year 2013. My 2018 model year has the same defective engine type and Dodge refuses to repair because the TSB, which predates the manufacturers date for my vehicle, doesn't cover my vehicle.
Corrective Action:
Cylinder misfire. Cylinder leak. Engine damage. Dodge issued Service Bulletin TSB-09-002-14 for model years 2011-2013 for vehicles with the same 3.6L engine and same issue. TSB provided warranty extension for covered models up to model year 2013. My 2018 model year has the same defective engine type and Dodge refuses to repair because the TSB, which predates the manufacturers date for my vehicle, doesn't cover my vehicle.
Additional Notes:
Cylinder misfire. Cylinder leak. Engine damage. Dodge issued Service Bulletin TSB-09-002-14 for model years 2011-2013 for vehicles with the same 3.6L engine and same issue. TSB provided warranty extension for covered models up to model year 2013. My 2018 model year has the same defective engine type and Dodge refuses to repair because the TSB, which predates the manufacturers date for my vehicle, doesn't cover my vehicle.
Mfg Campaign: 11551837
Recall Date: Oct 25, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
My 2018 dodge journey shutdown when driving. There is recalls for this but not for my dodge journey. This is unsafe. The manufacturer should pay for it to be fixed. I have read so many store on all makes of dodge journeys they all have same problem but only certain ones are being recalled.
Corrective Action:
My 2018 dodge journey shutdown when driving. There is recalls for this but not for my dodge journey. This is unsafe. The manufacturer should pay for it to be fixed. I have read so many store on all makes of dodge journeys they all have same problem but only certain ones are being recalled.
Additional Notes:
My 2018 dodge journey shutdown when driving. There is recalls for this but not for my dodge journey. This is unsafe. The manufacturer should pay for it to be fixed. I have read so many store on all makes of dodge journeys they all have same problem but only certain ones are being recalled.
Mfg Campaign: 11551530
Recall Date: Oct 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Headlight assembly both full of moisture. I bought the vehicle on this day an noticed them then and there are both full of moisture all over lenses.
Corrective Action:
Headlight assembly both full of moisture. I bought the vehicle on this day an noticed them then and there are both full of moisture all over lenses.
Additional Notes:
Headlight assembly both full of moisture. I bought the vehicle on this day an noticed them then and there are both full of moisture all over lenses.
Mfg Campaign: 11550935
Recall Date: Oct 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Speed control will not work unless you are going around 70mph and step on gas a little.
Corrective Action:
Speed control will not work unless you are going around 70mph and step on gas a little.
Additional Notes:
Speed control will not work unless you are going around 70mph and step on gas a little.
Mfg Campaign: 11550936
Recall Date: Oct 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Unknown!!! I have had my radio replaced two times already for defect and now the radio want shut off again and it want allow a phone to connect to it also now the controls to the air flowing system (ac) want shut off and stay off when u push the off button . It comes back on when u try to shut it off. It’s a 2018 and it only has 40 thousand miles on it . I got it replaced two times for defect in the past three years . I’m tired of this happening. You should recall and fix it at no cost to me this is crazy. I’m disappointed about this. I had both replaced at dealer. So there is a record through mopar! Please let me no about this and how to handle it .. I about ready to sue.. I paid all this money for a vehicle I can’t even listen to the radio and can’t cut my air off .. let me no. Now when question in next section is answered the date of incident is when it stated then followed after that another time now is the third time I’m going through it again .
Corrective Action:
Unknown!!! I have had my radio replaced two times already for defect and now the radio want shut off again and it want allow a phone to connect to it also now the controls to the air flowing system (ac) want shut off and stay off when u push the off button . It comes back on when u try to shut it off. It’s a 2018 and it only has 40 thousand miles on it . I got it replaced two times for defect in the past three years . I’m tired of this happening. You should recall and fix it at no cost to me this is crazy. I’m disappointed about this. I had both replaced at dealer. So there is a record through mopar! Please let me no about this and how to handle it .. I about ready to sue.. I paid all this money for a vehicle I can’t even listen to the radio and can’t cut my air off .. let me no. Now when question in next section is answered the date of incident is when it stated then followed after that another time now is the third time I’m going through it again .
Additional Notes:
Unknown!!! I have had my radio replaced two times already for defect and now the radio want shut off again and it want allow a phone to connect to it also now the controls to the air flowing system (ac) want shut off and stay off when u push the off button . It comes back on when u try to shut it off. It’s a 2018 and it only has 40 thousand miles on it . I got it replaced two times for defect in the past three years . I’m tired of this happening. You should recall and fix it at no cost to me this is crazy. I’m disappointed about this. I had both replaced at dealer. So there is a record through mopar! Please let me no about this and how to handle it .. I about ready to sue.. I paid all this money for a vehicle I can’t even listen to the radio and can’t cut my air off .. let me no. Now when question in next section is answered the date of incident is when it stated then followed after that another time now is the third time I’m going through it again .
Mfg Campaign: 11549971
Recall Date: Oct 14, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Unknown!!! I have had my radio replaced two times already for defect and now the radio want shut off again and it want allow a phone to connect to it also now the controls to the air flowing system (ac) want shut off and stay off when u push the off button . It comes back on when u try to shut it off. It’s a 2018 and it only has 40 thousand miles on it . I got it replaced two times for defect in the past three years . I’m tired of this happening. You should recall and fix it at no cost to me this is crazy. I’m disappointed about this. I had both replaced at dealer. So there is a record through mopar! Please let me no about this and how to handle it .. I about ready to sue.. I paid all this money for a vehicle I can’t even listen to the radio and can’t cut my air off .. let me no. Now when question in next section is answered the date of incident is when it stated then followed after that another time now is the third time I’m going through it again .
Corrective Action:
Unknown!!! I have had my radio replaced two times already for defect and now the radio want shut off again and it want allow a phone to connect to it also now the controls to the air flowing system (ac) want shut off and stay off when u push the off button . It comes back on when u try to shut it off. It’s a 2018 and it only has 40 thousand miles on it . I got it replaced two times for defect in the past three years . I’m tired of this happening. You should recall and fix it at no cost to me this is crazy. I’m disappointed about this. I had both replaced at dealer. So there is a record through mopar! Please let me no about this and how to handle it .. I about ready to sue.. I paid all this money for a vehicle I can’t even listen to the radio and can’t cut my air off .. let me no. Now when question in next section is answered the date of incident is when it stated then followed after that another time now is the third time I’m going through it again .
Additional Notes:
Unknown!!! I have had my radio replaced two times already for defect and now the radio want shut off again and it want allow a phone to connect to it also now the controls to the air flowing system (ac) want shut off and stay off when u push the off button . It comes back on when u try to shut it off. It’s a 2018 and it only has 40 thousand miles on it . I got it replaced two times for defect in the past three years . I’m tired of this happening. You should recall and fix it at no cost to me this is crazy. I’m disappointed about this. I had both replaced at dealer. So there is a record through mopar! Please let me no about this and how to handle it .. I about ready to sue.. I paid all this money for a vehicle I can’t even listen to the radio and can’t cut my air off .. let me no. Now when question in next section is answered the date of incident is when it stated then followed after that another time now is the third time I’m going through it again .
Mfg Campaign: 11549971
Recall Date: Oct 14, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The headlights in the "auto" position will turn on the headlights and then after 5 or so minutes of driving, the interior dash board will dim and brighten, and then the headlights turn off entirely. If you move them off the "auto" position, the headlights will not turn on even when switched to the headlights. When you switch back to auto, it puts the brights on instead of the standard headlights. Rinse and repeat while driving, lights on/off/then only brights.
Corrective Action:
The headlights in the "auto" position will turn on the headlights and then after 5 or so minutes of driving, the interior dash board will dim and brighten, and then the headlights turn off entirely. If you move them off the "auto" position, the headlights will not turn on even when switched to the headlights. When you switch back to auto, it puts the brights on instead of the standard headlights. Rinse and repeat while driving, lights on/off/then only brights.
Additional Notes:
The headlights in the "auto" position will turn on the headlights and then after 5 or so minutes of driving, the interior dash board will dim and brighten, and then the headlights turn off entirely. If you move them off the "auto" position, the headlights will not turn on even when switched to the headlights. When you switch back to auto, it puts the brights on instead of the standard headlights. Rinse and repeat while driving, lights on/off/then only brights.
Mfg Campaign: 11549532
Recall Date: Oct 12, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The headlights in the "auto" position will turn on the headlights and then after 5 or so minutes of driving, the interior dash board will dim and brighten, and then the headlights turn off entirely. If you move them off the "auto" position, the headlights will not turn on even when switched to the headlights. When you switch back to auto, it puts the brights on instead of the standard headlights. Rinse and repeat while driving, lights on/off/then only brights.
Corrective Action:
The headlights in the "auto" position will turn on the headlights and then after 5 or so minutes of driving, the interior dash board will dim and brighten, and then the headlights turn off entirely. If you move them off the "auto" position, the headlights will not turn on even when switched to the headlights. When you switch back to auto, it puts the brights on instead of the standard headlights. Rinse and repeat while driving, lights on/off/then only brights.
Additional Notes:
The headlights in the "auto" position will turn on the headlights and then after 5 or so minutes of driving, the interior dash board will dim and brighten, and then the headlights turn off entirely. If you move them off the "auto" position, the headlights will not turn on even when switched to the headlights. When you switch back to auto, it puts the brights on instead of the standard headlights. Rinse and repeat while driving, lights on/off/then only brights.
Mfg Campaign: 11549532
Recall Date: Oct 12, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
Potential Consequences:
The contact owns a 2018 Dodge Journey. The contact stated while driving at various speeds, the brake pedal was depressed, and the contact heard an abnormal grinding sound. No warning lights were illuminated. The vehicle was taken to Midas where the vehicle was diagnosed that the rear brake caliper pistons failed and needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that she was informed by the mechanic that the vehicle was included in a recall. The contact then stated that she received notification of NHTSA Campaign Number: 18V523000 (Service Brakes, Hydraulic). The dealer was notified of the failure and confirmed that the VIN was not included in the recall and advised the contact to call the NHTSA Hotline for assistance. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.
Corrective Action:
The contact owns a 2018 Dodge Journey. The contact stated while driving at various speeds, the brake pedal was depressed, and the contact heard an abnormal grinding sound. No warning lights were illuminated. The vehicle was taken to Midas where the vehicle was diagnosed that the rear brake caliper pistons failed and needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that she was informed by the mechanic that the vehicle was included in a recall. The contact then stated that she received notification of NHTSA Campaign Number: 18V523000 (Service Brakes, Hydraulic). The dealer was notified of the failure and confirmed that the VIN was not included in the recall and advised the contact to call the NHTSA Hotline for assistance. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.
Additional Notes:
The contact owns a 2018 Dodge Journey. The contact stated while driving at various speeds, the brake pedal was depressed, and the contact heard an abnormal grinding sound. No warning lights were illuminated. The vehicle was taken to Midas where the vehicle was diagnosed that the rear brake caliper pistons failed and needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that she was informed by the mechanic that the vehicle was included in a recall. The contact then stated that she received notification of NHTSA Campaign Number: 18V523000 (Service Brakes, Hydraulic). The dealer was notified of the failure and confirmed that the VIN was not included in the recall and advised the contact to call the NHTSA Hotline for assistance. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.
Mfg Campaign: 11545998
Recall Date: Sep 22, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving car at 45 mph car stalled. Unable to start car. Continued to read service AWD system as well as Press clutch to start car, the car is an automatic with no clutch. Once started continued to stall while driving. Check engine light, battery light illuminated while driving not while car stalled.
Corrective Action:
While driving car at 45 mph car stalled. Unable to start car. Continued to read service AWD system as well as Press clutch to start car, the car is an automatic with no clutch. Once started continued to stall while driving. Check engine light, battery light illuminated while driving not while car stalled.
Additional Notes:
While driving car at 45 mph car stalled. Unable to start car. Continued to read service AWD system as well as Press clutch to start car, the car is an automatic with no clutch. Once started continued to stall while driving. Check engine light, battery light illuminated while driving not while car stalled.
Mfg Campaign: 11542861
Recall Date: Sep 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicles warning lights have all lit up and the engine has stalled. We have taken it to multiple mechanics and they believe it to be the voltage regulator chip that is faulty which is accusing the engine to stall. It has also lost the back up camera capabilities which is also another recall of the 2018 Dodge Journey.
Corrective Action:
The vehicles warning lights have all lit up and the engine has stalled. We have taken it to multiple mechanics and they believe it to be the voltage regulator chip that is faulty which is accusing the engine to stall. It has also lost the back up camera capabilities which is also another recall of the 2018 Dodge Journey.
Additional Notes:
The vehicles warning lights have all lit up and the engine has stalled. We have taken it to multiple mechanics and they believe it to be the voltage regulator chip that is faulty which is accusing the engine to stall. It has also lost the back up camera capabilities which is also another recall of the 2018 Dodge Journey.
Mfg Campaign: 11541820
Recall Date: Aug 31, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The vehicles warning lights have all lit up and the engine has stalled. We have taken it to multiple mechanics and they believe it to be the voltage regulator chip that is faulty which is accusing the engine to stall. It has also lost the back up camera capabilities which is also another recall of the 2018 Dodge Journey.
Corrective Action:
The vehicles warning lights have all lit up and the engine has stalled. We have taken it to multiple mechanics and they believe it to be the voltage regulator chip that is faulty which is accusing the engine to stall. It has also lost the back up camera capabilities which is also another recall of the 2018 Dodge Journey.
Additional Notes:
The vehicles warning lights have all lit up and the engine has stalled. We have taken it to multiple mechanics and they believe it to be the voltage regulator chip that is faulty which is accusing the engine to stall. It has also lost the back up camera capabilities which is also another recall of the 2018 Dodge Journey.
Mfg Campaign: 11541820
Recall Date: Aug 31, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact's son owns a 2018 Dodge Journey. The contact stated that the headlight bulbs burned out soon after replacement. The vehicle was taken to an independent mechanic where it was discovered that moisture was entering the headlight module and causing the bulbs to become blown. The contact also stated that the alternator had failed due to a defective O2 sensor. The contact replaced the O2 sensor; however, the failure returned soon after the repair. The manufacturer was notified of the failure. The vehicle had been repaired. The failure mileage was approximately 80,000.
Corrective Action:
The contact's son owns a 2018 Dodge Journey. The contact stated that the headlight bulbs burned out soon after replacement. The vehicle was taken to an independent mechanic where it was discovered that moisture was entering the headlight module and causing the bulbs to become blown. The contact also stated that the alternator had failed due to a defective O2 sensor. The contact replaced the O2 sensor; however, the failure returned soon after the repair. The manufacturer was notified of the failure. The vehicle had been repaired. The failure mileage was approximately 80,000.
Additional Notes:
The contact's son owns a 2018 Dodge Journey. The contact stated that the headlight bulbs burned out soon after replacement. The vehicle was taken to an independent mechanic where it was discovered that moisture was entering the headlight module and causing the bulbs to become blown. The contact also stated that the alternator had failed due to a defective O2 sensor. The contact replaced the O2 sensor; however, the failure returned soon after the repair. The manufacturer was notified of the failure. The vehicle had been repaired. The failure mileage was approximately 80,000.
Mfg Campaign: 11541481
Recall Date: Aug 29, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury