Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Dodge Journey vehicles. The amber side reflex reflector assembled into the headlamp may not reflect brightly enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z99
Recall Date: Sep 29, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Journey and RAM 1500, 2500, and 3500 vehicles. The backup camera may experience a loss of image display while backing up. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U56
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Journey vehicles. When reverse gear has been selected, the rear camera view may not be fully visible within two seconds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U58
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Consumer Complaints
297 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact's son owns a 2018 Dodge Journey. The contact stated that the headlight bulbs burned out soon after replacement. The vehicle was taken to an independent mechanic where it was discovered that moisture was entering the headlight module and causing the bulbs to become blown. The contact also stated that the alternator had failed due to a defective O2 sensor. The contact replaced the O2 sensor; however, the failure returned soon after the repair. The manufacturer was notified of the failure. The vehicle had been repaired. The failure mileage was approximately 80,000.
Corrective Action:
The contact's son owns a 2018 Dodge Journey. The contact stated that the headlight bulbs burned out soon after replacement. The vehicle was taken to an independent mechanic where it was discovered that moisture was entering the headlight module and causing the bulbs to become blown. The contact also stated that the alternator had failed due to a defective O2 sensor. The contact replaced the O2 sensor; however, the failure returned soon after the repair. The manufacturer was notified of the failure. The vehicle had been repaired. The failure mileage was approximately 80,000.
Additional Notes:
The contact's son owns a 2018 Dodge Journey. The contact stated that the headlight bulbs burned out soon after replacement. The vehicle was taken to an independent mechanic where it was discovered that moisture was entering the headlight module and causing the bulbs to become blown. The contact also stated that the alternator had failed due to a defective O2 sensor. The contact replaced the O2 sensor; however, the failure returned soon after the repair. The manufacturer was notified of the failure. The vehicle had been repaired. The failure mileage was approximately 80,000.
Mfg Campaign: 11541481
Recall Date: Aug 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
At Approximately 77,700 miles my Backup Camera is starting to fail intermittently. when I go to start the car and put it in reverse the screen will just show black and some static bars might show up and later on when I go to reverse again it usually works then but now sometimes it may not, yet my vehicle is not covered under the 2 separate recalls affecting the backup camera though I also have not had time to contact my local dealer about it giving its difficult nature to reproduce the issue..
Corrective Action:
At Approximately 77,700 miles my Backup Camera is starting to fail intermittently. when I go to start the car and put it in reverse the screen will just show black and some static bars might show up and later on when I go to reverse again it usually works then but now sometimes it may not, yet my vehicle is not covered under the 2 separate recalls affecting the backup camera though I also have not had time to contact my local dealer about it giving its difficult nature to reproduce the issue..
Additional Notes:
At Approximately 77,700 miles my Backup Camera is starting to fail intermittently. when I go to start the car and put it in reverse the screen will just show black and some static bars might show up and later on when I go to reverse again it usually works then but now sometimes it may not, yet my vehicle is not covered under the 2 separate recalls affecting the backup camera though I also have not had time to contact my local dealer about it giving its difficult nature to reproduce the issue..
Mfg Campaign: 11541071
Recall Date: Aug 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Dodge Journey. The contact stated while driving 75 MPH, the adaptive cruise control (ACC) mode failed to disengage as intended and several unknown warning lights were illuminated. Additionally, the windshield wipers engaged unintendedly and remained engaged after the vehicle lost motive power. The vehicle was pushed to the side of the road. The contact's husband disconnected the battery terminals to turn off the windshield wipers; however, the vehicle failed to restart upon reconnecting the battery terminals. The vehicle was towed to the dealer to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control). The manufacturer was not notified of the failure. The failure mileage was approximately 63,000.
Corrective Action:
The contact owns a 2018 Dodge Journey. The contact stated while driving 75 MPH, the adaptive cruise control (ACC) mode failed to disengage as intended and several unknown warning lights were illuminated. Additionally, the windshield wipers engaged unintendedly and remained engaged after the vehicle lost motive power. The vehicle was pushed to the side of the road. The contact's husband disconnected the battery terminals to turn off the windshield wipers; however, the vehicle failed to restart upon reconnecting the battery terminals. The vehicle was towed to the dealer to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control). The manufacturer was not notified of the failure. The failure mileage was approximately 63,000.
Additional Notes:
The contact owns a 2018 Dodge Journey. The contact stated while driving 75 MPH, the adaptive cruise control (ACC) mode failed to disengage as intended and several unknown warning lights were illuminated. Additionally, the windshield wipers engaged unintendedly and remained engaged after the vehicle lost motive power. The vehicle was pushed to the side of the road. The contact's husband disconnected the battery terminals to turn off the windshield wipers; however, the vehicle failed to restart upon reconnecting the battery terminals. The vehicle was towed to the dealer to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control). The manufacturer was not notified of the failure. The failure mileage was approximately 63,000.
Mfg Campaign: 11541125
Recall Date: Aug 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2018 Dodge Journey. The contact stated while driving 75 MPH, the adaptive cruise control (ACC) mode failed to disengage as intended and several unknown warning lights were illuminated. Additionally, the windshield wipers engaged unintendedly and remained engaged after the vehicle lost motive power. The vehicle was pushed to the side of the road. The contact's husband disconnected the battery terminals to turn off the windshield wipers; however, the vehicle failed to restart upon reconnecting the battery terminals. The vehicle was towed to the dealer to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control). The manufacturer was not notified of the failure. The failure mileage was approximately 63,000.
Corrective Action:
The contact owns a 2018 Dodge Journey. The contact stated while driving 75 MPH, the adaptive cruise control (ACC) mode failed to disengage as intended and several unknown warning lights were illuminated. Additionally, the windshield wipers engaged unintendedly and remained engaged after the vehicle lost motive power. The vehicle was pushed to the side of the road. The contact's husband disconnected the battery terminals to turn off the windshield wipers; however, the vehicle failed to restart upon reconnecting the battery terminals. The vehicle was towed to the dealer to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control). The manufacturer was not notified of the failure. The failure mileage was approximately 63,000.
Additional Notes:
The contact owns a 2018 Dodge Journey. The contact stated while driving 75 MPH, the adaptive cruise control (ACC) mode failed to disengage as intended and several unknown warning lights were illuminated. Additionally, the windshield wipers engaged unintendedly and remained engaged after the vehicle lost motive power. The vehicle was pushed to the side of the road. The contact's husband disconnected the battery terminals to turn off the windshield wipers; however, the vehicle failed to restart upon reconnecting the battery terminals. The vehicle was towed to the dealer to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control). The manufacturer was not notified of the failure. The failure mileage was approximately 63,000.
Mfg Campaign: 11541125
Recall Date: Aug 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The contact owns a 2018 Dodge Journey. The contact stated that while reversing, the back-over prevention screen delayed in responding, before going black and then returning to normal operation. Additionally, the vehicle failed to stop in a reasonable amount of time while depressing the brake pedal. No warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was made not aware of the failure. The failure mileage was approximately 72,862.
Corrective Action:
The contact owns a 2018 Dodge Journey. The contact stated that while reversing, the back-over prevention screen delayed in responding, before going black and then returning to normal operation. Additionally, the vehicle failed to stop in a reasonable amount of time while depressing the brake pedal. No warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was made not aware of the failure. The failure mileage was approximately 72,862.
Additional Notes:
The contact owns a 2018 Dodge Journey. The contact stated that while reversing, the back-over prevention screen delayed in responding, before going black and then returning to normal operation. Additionally, the vehicle failed to stop in a reasonable amount of time while depressing the brake pedal. No warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was made not aware of the failure. The failure mileage was approximately 72,862.
Mfg Campaign: 11539733
Recall Date: Aug 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2018 Dodge Journey. The contact stated that while reversing, the back-over prevention screen delayed in responding, before going black and then returning to normal operation. Additionally, the vehicle failed to stop in a reasonable amount of time while depressing the brake pedal. No warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was made not aware of the failure. The failure mileage was approximately 72,862.
Corrective Action:
The contact owns a 2018 Dodge Journey. The contact stated that while reversing, the back-over prevention screen delayed in responding, before going black and then returning to normal operation. Additionally, the vehicle failed to stop in a reasonable amount of time while depressing the brake pedal. No warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was made not aware of the failure. The failure mileage was approximately 72,862.
Additional Notes:
The contact owns a 2018 Dodge Journey. The contact stated that while reversing, the back-over prevention screen delayed in responding, before going black and then returning to normal operation. Additionally, the vehicle failed to stop in a reasonable amount of time while depressing the brake pedal. No warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was made not aware of the failure. The failure mileage was approximately 72,862.
Mfg Campaign: 11539733
Recall Date: Aug 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2018 Dodge Journey, my backup camera is not working as designed and apparently is not part of a recall. When putting the vehicle in reverse it is very difficult to all most impossible to see the image on the screen.
Corrective Action:
2018 Dodge Journey, my backup camera is not working as designed and apparently is not part of a recall. When putting the vehicle in reverse it is very difficult to all most impossible to see the image on the screen.
Additional Notes:
2018 Dodge Journey, my backup camera is not working as designed and apparently is not part of a recall. When putting the vehicle in reverse it is very difficult to all most impossible to see the image on the screen.
Mfg Campaign: 11535035
Recall Date: Jul 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING:HEADLIGHTS
Potential Consequences:
The contact owns a 2018 Dodge Journey. The contact stated that while entering the vehicle, the contact observed water filling the driver's and passenger's side headlights, potentially reducing nighttime visibility. No warning lights were illuminated. The vehicle was taken to the dealer, who replaced both headlights, but the failure reoccurred. The manufacturer was notified of the failure but provided not assistance. The failure mileage was 24,917.
Corrective Action:
The contact owns a 2018 Dodge Journey. The contact stated that while entering the vehicle, the contact observed water filling the driver's and passenger's side headlights, potentially reducing nighttime visibility. No warning lights were illuminated. The vehicle was taken to the dealer, who replaced both headlights, but the failure reoccurred. The manufacturer was notified of the failure but provided not assistance. The failure mileage was 24,917.
Additional Notes:
The contact owns a 2018 Dodge Journey. The contact stated that while entering the vehicle, the contact observed water filling the driver's and passenger's side headlights, potentially reducing nighttime visibility. No warning lights were illuminated. The vehicle was taken to the dealer, who replaced both headlights, but the failure reoccurred. The manufacturer was notified of the failure but provided not assistance. The failure mileage was 24,917.
Mfg Campaign: 11533261
Recall Date: Jul 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2018 Dodge Journey. The contact stated that after shifting into reverse(R), the camera image was upside down or the screen only showed static. The contact stated that the failure had become a recurring failure. The contact stated there was no warning light illuminated. The contact had taken the vehicle to an independent mechanic who determined that the back over prevention camera needed to be replaced. The vehicle had not been repaired. The contact was made aware of NHTSA Campaign Number: 18V398000 (Back Over Prevention) by the mechanic. The manufacturer had not been informed of the failure. The failure mileage was approximately 86,000.
Corrective Action:
The contact owns a 2018 Dodge Journey. The contact stated that after shifting into reverse(R), the camera image was upside down or the screen only showed static. The contact stated that the failure had become a recurring failure. The contact stated there was no warning light illuminated. The contact had taken the vehicle to an independent mechanic who determined that the back over prevention camera needed to be replaced. The vehicle had not been repaired. The contact was made aware of NHTSA Campaign Number: 18V398000 (Back Over Prevention) by the mechanic. The manufacturer had not been informed of the failure. The failure mileage was approximately 86,000.
Additional Notes:
The contact owns a 2018 Dodge Journey. The contact stated that after shifting into reverse(R), the camera image was upside down or the screen only showed static. The contact stated that the failure had become a recurring failure. The contact stated there was no warning light illuminated. The contact had taken the vehicle to an independent mechanic who determined that the back over prevention camera needed to be replaced. The vehicle had not been repaired. The contact was made aware of NHTSA Campaign Number: 18V398000 (Back Over Prevention) by the mechanic. The manufacturer had not been informed of the failure. The failure mileage was approximately 86,000.
Mfg Campaign: 11532129
Recall Date: Jul 13, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
We had problems with axels. After that the throttle control system light would turn on. Now the backup camera doesnt work and we changed everything and still doesnt work. Currently the car starts getting hot when we drive in the freeway and the AC blows hot air
Corrective Action:
We had problems with axels. After that the throttle control system light would turn on. Now the backup camera doesnt work and we changed everything and still doesnt work. Currently the car starts getting hot when we drive in the freeway and the AC blows hot air
Additional Notes:
We had problems with axels. After that the throttle control system light would turn on. Now the backup camera doesnt work and we changed everything and still doesnt work. Currently the car starts getting hot when we drive in the freeway and the AC blows hot air
Mfg Campaign: 11531486
Recall Date: Jul 10, 2023
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
We had problems with axels. After that the throttle control system light would turn on. Now the backup camera doesnt work and we changed everything and still doesnt work. Currently the car starts getting hot when we drive in the freeway and the AC blows hot air
Corrective Action:
We had problems with axels. After that the throttle control system light would turn on. Now the backup camera doesnt work and we changed everything and still doesnt work. Currently the car starts getting hot when we drive in the freeway and the AC blows hot air
Additional Notes:
We had problems with axels. After that the throttle control system light would turn on. Now the backup camera doesnt work and we changed everything and still doesnt work. Currently the car starts getting hot when we drive in the freeway and the AC blows hot air
Mfg Campaign: 11531486
Recall Date: Jul 10, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
We had problems with axels. After that the throttle control system light would turn on. Now the backup camera doesnt work and we changed everything and still doesnt work. Currently the car starts getting hot when we drive in the freeway and the AC blows hot air
Corrective Action:
We had problems with axels. After that the throttle control system light would turn on. Now the backup camera doesnt work and we changed everything and still doesnt work. Currently the car starts getting hot when we drive in the freeway and the AC blows hot air
Additional Notes:
We had problems with axels. After that the throttle control system light would turn on. Now the backup camera doesnt work and we changed everything and still doesnt work. Currently the car starts getting hot when we drive in the freeway and the AC blows hot air
Mfg Campaign: 11531486
Recall Date: Jul 10, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Headlight housings leak on both sides of car causing extreme condensation buildup causing poor visibility and causing headlight bulbs to burn out at unpredictable times. Loss of a headlight causing serious vision problems at night. I've had to change headlight bulbs often, problem started in early 2020 and I believe Chrysler/ Dodge should have a recall for their defective headlight housings on this vehicle. The estimated cost to replace their defective housings is well over $1,000.
Corrective Action:
Headlight housings leak on both sides of car causing extreme condensation buildup causing poor visibility and causing headlight bulbs to burn out at unpredictable times. Loss of a headlight causing serious vision problems at night. I've had to change headlight bulbs often, problem started in early 2020 and I believe Chrysler/ Dodge should have a recall for their defective headlight housings on this vehicle. The estimated cost to replace their defective housings is well over $1,000.
Additional Notes:
Headlight housings leak on both sides of car causing extreme condensation buildup causing poor visibility and causing headlight bulbs to burn out at unpredictable times. Loss of a headlight causing serious vision problems at night. I've had to change headlight bulbs often, problem started in early 2020 and I believe Chrysler/ Dodge should have a recall for their defective headlight housings on this vehicle. The estimated cost to replace their defective housings is well over $1,000.
Mfg Campaign: 11526975
Recall Date: Jun 14, 2023
Chrysler (fca Us, Llc)
Defect Description:
TIRES
Potential Consequences:
225 65 R17 bought the car on 03/31/23 and the dealership sold these tires on vehicle. All 4 dry rotted in sidewalls. Big O tires would not even touch them.
Corrective Action:
225 65 R17 bought the car on 03/31/23 and the dealership sold these tires on vehicle. All 4 dry rotted in sidewalls. Big O tires would not even touch them.
Additional Notes:
225 65 R17 bought the car on 03/31/23 and the dealership sold these tires on vehicle. All 4 dry rotted in sidewalls. Big O tires would not even touch them.
Mfg Campaign: 11521663
Recall Date: May 12, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Cylinder 2 is misfiring, for coils and spark plugs. Vehicle had tune up and replaced all spark plugs and coils in March. Check engine still coming on reading same code, has been checked multiple times, coils and spark plugs are perfect and brand new.
Corrective Action:
Cylinder 2 is misfiring, for coils and spark plugs. Vehicle had tune up and replaced all spark plugs and coils in March. Check engine still coming on reading same code, has been checked multiple times, coils and spark plugs are perfect and brand new.
Additional Notes:
Cylinder 2 is misfiring, for coils and spark plugs. Vehicle had tune up and replaced all spark plugs and coils in March. Check engine still coming on reading same code, has been checked multiple times, coils and spark plugs are perfect and brand new.
Mfg Campaign: 11519010
Recall Date: Apr 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Both headlights on the vehicle have a major amount of moisture in them. Also, when using the headlights the lights surge. They will get really bright and then dim down the whole time they are being used. The dealership looked at it and said other models of the same car have been recalled for issues with the headlights but mine were not included. I'm not sure how that can be. No warning lights or anything come up when using the headlights. The lights have been collecting moisture for about 9 months and it's gradually getting worse. They have been inspected for cracks that would result in the moisture but there aren't any. I'm not sure if the moisture is causing the headlights to get bright and dim while in use or if that is another issue all together.
Corrective Action:
Both headlights on the vehicle have a major amount of moisture in them. Also, when using the headlights the lights surge. They will get really bright and then dim down the whole time they are being used. The dealership looked at it and said other models of the same car have been recalled for issues with the headlights but mine were not included. I'm not sure how that can be. No warning lights or anything come up when using the headlights. The lights have been collecting moisture for about 9 months and it's gradually getting worse. They have been inspected for cracks that would result in the moisture but there aren't any. I'm not sure if the moisture is causing the headlights to get bright and dim while in use or if that is another issue all together.
Additional Notes:
Both headlights on the vehicle have a major amount of moisture in them. Also, when using the headlights the lights surge. They will get really bright and then dim down the whole time they are being used. The dealership looked at it and said other models of the same car have been recalled for issues with the headlights but mine were not included. I'm not sure how that can be. No warning lights or anything come up when using the headlights. The lights have been collecting moisture for about 9 months and it's gradually getting worse. They have been inspected for cracks that would result in the moisture but there aren't any. I'm not sure if the moisture is causing the headlights to get bright and dim while in use or if that is another issue all together.
Mfg Campaign: 11512172
Recall Date: Mar 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
Went out to my Dodge Journey 2018 to go run errands and noticed the passenger side head rest was apart. The vehicle had been sitting for two days Feel this should be a recall issue Fortunately this didn’t happen while the car was in use Contacted dodge dealer and FCA And was advised there is no recall or warranty coverage This is a safety issue and should be covered
Corrective Action:
Went out to my Dodge Journey 2018 to go run errands and noticed the passenger side head rest was apart. The vehicle had been sitting for two days Feel this should be a recall issue Fortunately this didn’t happen while the car was in use Contacted dodge dealer and FCA And was advised there is no recall or warranty coverage This is a safety issue and should be covered
Additional Notes:
Went out to my Dodge Journey 2018 to go run errands and noticed the passenger side head rest was apart. The vehicle had been sitting for two days Feel this should be a recall issue Fortunately this didn’t happen while the car was in use Contacted dodge dealer and FCA And was advised there is no recall or warranty coverage This is a safety issue and should be covered
Mfg Campaign: 11510496
Recall Date: Mar 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
Passenger side front seat headrest airbag deployed while driving. The airbag feature deployed while my 13 year old daughter was sitting in the seat. When the safety feature deployed, it hit my child in the back of her head causing pain and injury. This safety feature deployed without warning or cause. The headrest broke when it deployed is now just hanging from the seat.
Corrective Action:
Passenger side front seat headrest airbag deployed while driving. The airbag feature deployed while my 13 year old daughter was sitting in the seat. When the safety feature deployed, it hit my child in the back of her head causing pain and injury. This safety feature deployed without warning or cause. The headrest broke when it deployed is now just hanging from the seat.
Additional Notes:
Passenger side front seat headrest airbag deployed while driving. The airbag feature deployed while my 13 year old daughter was sitting in the seat. When the safety feature deployed, it hit my child in the back of her head causing pain and injury. This safety feature deployed without warning or cause. The headrest broke when it deployed is now just hanging from the seat.
Mfg Campaign: 11510263
Recall Date: Mar 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Passenger side front seat headrest airbag deployed while driving. The airbag feature deployed while my 13 year old daughter was sitting in the seat. When the safety feature deployed, it hit my child in the back of her head causing pain and injury. This safety feature deployed without warning or cause. The headrest broke when it deployed is now just hanging from the seat.
Corrective Action:
Passenger side front seat headrest airbag deployed while driving. The airbag feature deployed while my 13 year old daughter was sitting in the seat. When the safety feature deployed, it hit my child in the back of her head causing pain and injury. This safety feature deployed without warning or cause. The headrest broke when it deployed is now just hanging from the seat.
Additional Notes:
Passenger side front seat headrest airbag deployed while driving. The airbag feature deployed while my 13 year old daughter was sitting in the seat. When the safety feature deployed, it hit my child in the back of her head causing pain and injury. This safety feature deployed without warning or cause. The headrest broke when it deployed is now just hanging from the seat.
Mfg Campaign: 11510263
Recall Date: Mar 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2010 Dodge Journey. The contact received notification of NHTSA Campaign Number: 22V723000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealers: East Carolina Chrysler Dodge Jeep Ram Fiat (3401 S Memorial Dr, Greenville, NC 27834: (888)848-5262), Outer Banks Chrysler Jeep Dodge Ram (3000 N Croatan Hwy, Kill Devil Hills, NC 27948:(252) 441-1146) and Washington Chrysler Dodge Jeep Ram Fiat (4001 US-264, Washington, NC 27889: (252) 644-3344) were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2010 Dodge Journey. The contact received notification of NHTSA Campaign Number: 22V723000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealers: East Carolina Chrysler Dodge Jeep Ram Fiat (3401 S Memorial Dr, Greenville, NC 27834: (888)848-5262), Outer Banks Chrysler Jeep Dodge Ram (3000 N Croatan Hwy, Kill Devil Hills, NC 27948:(252) 441-1146) and Washington Chrysler Dodge Jeep Ram Fiat (4001 US-264, Washington, NC 27889: (252) 644-3344) were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2010 Dodge Journey. The contact received notification of NHTSA Campaign Number: 22V723000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealers: East Carolina Chrysler Dodge Jeep Ram Fiat (3401 S Memorial Dr, Greenville, NC 27834: (888)848-5262), Outer Banks Chrysler Jeep Dodge Ram (3000 N Croatan Hwy, Kill Devil Hills, NC 27948:(252) 441-1146) and Washington Chrysler Dodge Jeep Ram Fiat (4001 US-264, Washington, NC 27889: (252) 644-3344) were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11509443
Recall Date: Feb 28, 2023
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