Complaints & Recalls
Official Safety Recalls - Important!
41 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco Sport and 2020-2022 Escape vehicles equipped with 1.5L engines. A fuel injector may crack and leak fuel inside the engine compartment.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S76
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco Sport and 2022-2023 Maverick vehicles previously repaired incorrectly under recall number 24V-267. The body and power train control modules may fail to detect a change in the 12-volt battery state of charge.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S26
Recall Date: Mar 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape and 2021-2023 Bronco Sport vehicles previously repaired incorrectly under recall numbers 22V-859 or 24V-187. A fuel injector may crack and leak fuel inside the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S21
Recall Date: Mar 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2023 Bronco Sport and 2022-2023 Maverick vehicles. The 12-volt battery may experience degradation and suddenly fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 25S02
Recall Date: Jan 17, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco Sport and 2022-2023 Maverick vehicles. The body and power train control modules may fail to detect a change in the 12-volt battery state of charge.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S24
Recall Date: Apr 12, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022-2023 Bronco Sport and 2022 Escape vehicles equipped with 1.5L engines. A fuel injector may crack and leak fuel inside the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S16
Recall Date: Mar 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Escape and 2021-2023 Bronco Sport vehicles equipped with 1.5L engines. A fuel injector may crack and leak fuel inside the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S73
Recall Date: Nov 18, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022 Bronco Sport vehicles. The fuel pump control module (FPCM) bracket may not be secured to the fuel tank assembly, which can lead to FPCM failure and cause an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S66
Recall Date: Oct 20, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022-2023 Bronco Sport and 2022 F-150 vehicles. The parking lights may flicker when the headlights are activated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22C22
Recall Date: Sep 14, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape and 2021-2022 Bronco Sport vehicles equipped with 1.5L engines. The engine oil separator housing may crack and develop an oil leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S21
Recall Date: Mar 25, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2022 Bronco Sport and Escape vehicles. The rear brake linings may have been manufactured incorrectly, which can affect braking performance. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21C31
Recall Date: Nov 23, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021 Escape, Lincoln Corsair, and 2021-2022 Bronco Sport vehicles. The fuel delivery module may leak inside the fuel tank, causing low fuel pressure which could result in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S38
Recall Date: Aug 10, 2021
Consumer Complaints
349 ComplaintsFord Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle locked up while driving. Has a new battery already. Full aux electrical function is fine but after shut down while driving will not restart, shift out of gear, roll or steer. All electrical works fine. To tow onto flat bed, had to drag the tires.
Corrective Action:
Vehicle locked up while driving. Has a new battery already. Full aux electrical function is fine but after shut down while driving will not restart, shift out of gear, roll or steer. All electrical works fine. To tow onto flat bed, had to drag the tires.
Additional Notes:
Vehicle locked up while driving. Has a new battery already. Full aux electrical function is fine but after shut down while driving will not restart, shift out of gear, roll or steer. All electrical works fine. To tow onto flat bed, had to drag the tires.
Mfg Campaign: 11666435
Recall Date: Jun 11, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle locked up while driving. Has a new battery already. Full aux electrical function is fine but after shut down while driving will not restart, shift out of gear, roll or steer. All electrical works fine. To tow onto flat bed, had to drag the tires.
Corrective Action:
Vehicle locked up while driving. Has a new battery already. Full aux electrical function is fine but after shut down while driving will not restart, shift out of gear, roll or steer. All electrical works fine. To tow onto flat bed, had to drag the tires.
Additional Notes:
Vehicle locked up while driving. Has a new battery already. Full aux electrical function is fine but after shut down while driving will not restart, shift out of gear, roll or steer. All electrical works fine. To tow onto flat bed, had to drag the tires.
Mfg Campaign: 11666435
Recall Date: Jun 11, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Turbo blew because of emissions systems and I never got alerts tht there was a problem but ford could see all the notifications
Corrective Action:
Turbo blew because of emissions systems and I never got alerts tht there was a problem but ford could see all the notifications
Additional Notes:
Turbo blew because of emissions systems and I never got alerts tht there was a problem but ford could see all the notifications
Mfg Campaign: 11665429
Recall Date: Jun 6, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Exhaust smell inside cabin, louder than normal exhaust
Corrective Action:
Exhaust smell inside cabin, louder than normal exhaust
Additional Notes:
Exhaust smell inside cabin, louder than normal exhaust
Mfg Campaign: 11664632
Recall Date: Jun 3, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Many Bronco Sports have had this loud roaring in the rear and Ford had several patches to this issue, but none fixed the issue. Ford instructed the dealership to not attempt any more remedies to this repair until Ford had a "fix". After calling the dealership for months about the "fix" Ford was suppose have before the 4th quarter of 2024, but did not, now does not want to repair these vehicles under the warranty when the issue started and was bought to their attention. They have since stated that the repair is to replace the rear rotors and brakes as they had bearings that were coming apart causing this noise, but does not want to honor this repair. The dealership was well aware of the issue and could only advise me and others to please be patient until Ford approved a remedy for this issue, which me and many others did. We just want this to be a recall so that it can be covered as this could have caused serious issues had this part come apart upon driving or locking up and cause an accident.
Corrective Action:
Many Bronco Sports have had this loud roaring in the rear and Ford had several patches to this issue, but none fixed the issue. Ford instructed the dealership to not attempt any more remedies to this repair until Ford had a "fix". After calling the dealership for months about the "fix" Ford was suppose have before the 4th quarter of 2024, but did not, now does not want to repair these vehicles under the warranty when the issue started and was bought to their attention. They have since stated that the repair is to replace the rear rotors and brakes as they had bearings that were coming apart causing this noise, but does not want to honor this repair. The dealership was well aware of the issue and could only advise me and others to please be patient until Ford approved a remedy for this issue, which me and many others did. We just want this to be a recall so that it can be covered as this could have caused serious issues had this part come apart upon driving or locking up and cause an accident.
Additional Notes:
Many Bronco Sports have had this loud roaring in the rear and Ford had several patches to this issue, but none fixed the issue. Ford instructed the dealership to not attempt any more remedies to this repair until Ford had a "fix". After calling the dealership for months about the "fix" Ford was suppose have before the 4th quarter of 2024, but did not, now does not want to repair these vehicles under the warranty when the issue started and was bought to their attention. They have since stated that the repair is to replace the rear rotors and brakes as they had bearings that were coming apart causing this noise, but does not want to honor this repair. The dealership was well aware of the issue and could only advise me and others to please be patient until Ford approved a remedy for this issue, which me and many others did. We just want this to be a recall so that it can be covered as this could have caused serious issues had this part come apart upon driving or locking up and cause an accident.
Mfg Campaign: 11664193
Recall Date: Jun 1, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
What is the problem? Battery failure after receiving recall 25V019 notice. I was informed in February 2024 that my 2022 Ford Bronco Sport was affected by a battery recall, but that the remedy was not yet available. The battery subsequently failed in April, requiring a paid replacement out of pocket ($313.99). I have attempted to get reimbursement from both the Ford dealership and Ford corporate. Each party continues to deny responsibility and refers me back to the other. Why is this a safety concern? Battery failure left me stranded, requiring a tow. Had I been driving under different conditions (e.g., rural roads or at night), this could have created serious safety risks. The lack of resolution from Ford raises concern about their accountability regarding known defects. What action do you want NHTSA to take? I would like NHTSA to investigate Ford’s failure to reimburse for a known recall issue and hold them accountable for not honoring the recall protection as outlined in federal safety standards.
Corrective Action:
What is the problem? Battery failure after receiving recall 25V019 notice. I was informed in February 2024 that my 2022 Ford Bronco Sport was affected by a battery recall, but that the remedy was not yet available. The battery subsequently failed in April, requiring a paid replacement out of pocket ($313.99). I have attempted to get reimbursement from both the Ford dealership and Ford corporate. Each party continues to deny responsibility and refers me back to the other. Why is this a safety concern? Battery failure left me stranded, requiring a tow. Had I been driving under different conditions (e.g., rural roads or at night), this could have created serious safety risks. The lack of resolution from Ford raises concern about their accountability regarding known defects. What action do you want NHTSA to take? I would like NHTSA to investigate Ford’s failure to reimburse for a known recall issue and hold them accountable for not honoring the recall protection as outlined in federal safety standards.
Additional Notes:
What is the problem? Battery failure after receiving recall 25V019 notice. I was informed in February 2024 that my 2022 Ford Bronco Sport was affected by a battery recall, but that the remedy was not yet available. The battery subsequently failed in April, requiring a paid replacement out of pocket ($313.99). I have attempted to get reimbursement from both the Ford dealership and Ford corporate. Each party continues to deny responsibility and refers me back to the other. Why is this a safety concern? Battery failure left me stranded, requiring a tow. Had I been driving under different conditions (e.g., rural roads or at night), this could have created serious safety risks. The lack of resolution from Ford raises concern about their accountability regarding known defects. What action do you want NHTSA to take? I would like NHTSA to investigate Ford’s failure to reimburse for a known recall issue and hold them accountable for not honoring the recall protection as outlined in federal safety standards.
Mfg Campaign: 11661860
Recall Date: May 19, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2022 Ford Bronco Sport. The contact stated while driving 30 MPH and depressing the accelerator pedal, the vehicle hesitated. The contact was able to pull over to an empty parking lot. The contact attempted to reverse; however, the vehicle failed to respond as needed. The contact turned off and restarted the vehicle after waiting fortwo minutes; however, the failure persisted. The vehicle was towed to the dealer where it was diagnosed and determined that the transmission needed to be replaced. The transmission was replaced, and the vehicle was repaired. The manufacturer was notified on the failure but offered no assistance. The contact was referred by the manufacture to report the failure to the NHTSA Hotline. The approximate failure mileage was 121,000.
Corrective Action:
The contact owns a 2022 Ford Bronco Sport. The contact stated while driving 30 MPH and depressing the accelerator pedal, the vehicle hesitated. The contact was able to pull over to an empty parking lot. The contact attempted to reverse; however, the vehicle failed to respond as needed. The contact turned off and restarted the vehicle after waiting fortwo minutes; however, the failure persisted. The vehicle was towed to the dealer where it was diagnosed and determined that the transmission needed to be replaced. The transmission was replaced, and the vehicle was repaired. The manufacturer was notified on the failure but offered no assistance. The contact was referred by the manufacture to report the failure to the NHTSA Hotline. The approximate failure mileage was 121,000.
Additional Notes:
The contact owns a 2022 Ford Bronco Sport. The contact stated while driving 30 MPH and depressing the accelerator pedal, the vehicle hesitated. The contact was able to pull over to an empty parking lot. The contact attempted to reverse; however, the vehicle failed to respond as needed. The contact turned off and restarted the vehicle after waiting fortwo minutes; however, the failure persisted. The vehicle was towed to the dealer where it was diagnosed and determined that the transmission needed to be replaced. The transmission was replaced, and the vehicle was repaired. The manufacturer was notified on the failure but offered no assistance. The contact was referred by the manufacture to report the failure to the NHTSA Hotline. The approximate failure mileage was 121,000.
Mfg Campaign: 11661910
Recall Date: May 19, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Since the BRAND NEW PURCHASE after ordering our 2022 Bronco Sport, as you REVERSE, BACK UP, it makes a LOUD METAL to METAL rubbing noise to be heard 50 to 100 YARDS away. Anytime especially mornings & mid-day it is so LOUD. Ford dealers are tired of me coming in complaining about the NOISE as they tell me FORD IS AWARE! FORD IS AWARE! They tell me Please stop asking about this 3 YEAR OLD problem as of August 2022 FORD is AWARE and knows about it but every time I look into this LOUD NOISE PROBLEM I am getting a run around! This sound is starting to worry us as it's NOT BRAKES as FORD DEALERSHIPS has checked our BRONCO SPORT Brakes and tell us YES IT'S LOUD but we don't know what the 2022 BRONCO SPORT issue is. ARE WE SAFE? Three years now we have dealt with this issue. Wiekert Ford in Lake Wales Florida and AutoNation Ford in St. Petersburg Florida both tell us we don't know. Wiekert Ford keeps saying we are Not aware of this PROBLEM & AutoNation Ford just SHOWS me the FORD DISCLAIMER that FORD is aware of BUT NOTHING is being done about this LOUD noise? Please help me out, NHTSA are we safe? Is FORD doing anything about these 2022 BRONCO SPORT vehicles? Please advise! Thank you
Corrective Action:
Since the BRAND NEW PURCHASE after ordering our 2022 Bronco Sport, as you REVERSE, BACK UP, it makes a LOUD METAL to METAL rubbing noise to be heard 50 to 100 YARDS away. Anytime especially mornings & mid-day it is so LOUD. Ford dealers are tired of me coming in complaining about the NOISE as they tell me FORD IS AWARE! FORD IS AWARE! They tell me Please stop asking about this 3 YEAR OLD problem as of August 2022 FORD is AWARE and knows about it but every time I look into this LOUD NOISE PROBLEM I am getting a run around! This sound is starting to worry us as it's NOT BRAKES as FORD DEALERSHIPS has checked our BRONCO SPORT Brakes and tell us YES IT'S LOUD but we don't know what the 2022 BRONCO SPORT issue is. ARE WE SAFE? Three years now we have dealt with this issue. Wiekert Ford in Lake Wales Florida and AutoNation Ford in St. Petersburg Florida both tell us we don't know. Wiekert Ford keeps saying we are Not aware of this PROBLEM & AutoNation Ford just SHOWS me the FORD DISCLAIMER that FORD is aware of BUT NOTHING is being done about this LOUD noise? Please help me out, NHTSA are we safe? Is FORD doing anything about these 2022 BRONCO SPORT vehicles? Please advise! Thank you
Additional Notes:
Since the BRAND NEW PURCHASE after ordering our 2022 Bronco Sport, as you REVERSE, BACK UP, it makes a LOUD METAL to METAL rubbing noise to be heard 50 to 100 YARDS away. Anytime especially mornings & mid-day it is so LOUD. Ford dealers are tired of me coming in complaining about the NOISE as they tell me FORD IS AWARE! FORD IS AWARE! They tell me Please stop asking about this 3 YEAR OLD problem as of August 2022 FORD is AWARE and knows about it but every time I look into this LOUD NOISE PROBLEM I am getting a run around! This sound is starting to worry us as it's NOT BRAKES as FORD DEALERSHIPS has checked our BRONCO SPORT Brakes and tell us YES IT'S LOUD but we don't know what the 2022 BRONCO SPORT issue is. ARE WE SAFE? Three years now we have dealt with this issue. Wiekert Ford in Lake Wales Florida and AutoNation Ford in St. Petersburg Florida both tell us we don't know. Wiekert Ford keeps saying we are Not aware of this PROBLEM & AutoNation Ford just SHOWS me the FORD DISCLAIMER that FORD is aware of BUT NOTHING is being done about this LOUD noise? Please help me out, NHTSA are we safe? Is FORD doing anything about these 2022 BRONCO SPORT vehicles? Please advise! Thank you
Mfg Campaign: 11661394
Recall Date: May 16, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2022 Ford Bronco Sport. The contact stated that while her husband was driving 35 MPH, the vehicle stalled. The contact stated that there was an abnormal grinding sound coming from the vehicle while reversing. The contact stated that several unknown warning lights were illuminated after the failure. The vehicle was towed to the local dealer where it was diagnosed and determined that the failure was due to the electrical system, and that the rear brakes and rotors needed to be replaced. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was approximately 23,000.
Corrective Action:
The contact owns a 2022 Ford Bronco Sport. The contact stated that while her husband was driving 35 MPH, the vehicle stalled. The contact stated that there was an abnormal grinding sound coming from the vehicle while reversing. The contact stated that several unknown warning lights were illuminated after the failure. The vehicle was towed to the local dealer where it was diagnosed and determined that the failure was due to the electrical system, and that the rear brakes and rotors needed to be replaced. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was approximately 23,000.
Additional Notes:
The contact owns a 2022 Ford Bronco Sport. The contact stated that while her husband was driving 35 MPH, the vehicle stalled. The contact stated that there was an abnormal grinding sound coming from the vehicle while reversing. The contact stated that several unknown warning lights were illuminated after the failure. The vehicle was towed to the local dealer where it was diagnosed and determined that the failure was due to the electrical system, and that the rear brakes and rotors needed to be replaced. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was approximately 23,000.
Mfg Campaign: 11661108
Recall Date: May 15, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 Ford Bronco Sport. The contact stated that while her husband was driving 35 MPH, the vehicle stalled. The contact stated that there was an abnormal grinding sound coming from the vehicle while reversing. The contact stated that several unknown warning lights were illuminated after the failure. The vehicle was towed to the local dealer where it was diagnosed and determined that the failure was due to the electrical system, and that the rear brakes and rotors needed to be replaced. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was approximately 23,000.
Corrective Action:
The contact owns a 2022 Ford Bronco Sport. The contact stated that while her husband was driving 35 MPH, the vehicle stalled. The contact stated that there was an abnormal grinding sound coming from the vehicle while reversing. The contact stated that several unknown warning lights were illuminated after the failure. The vehicle was towed to the local dealer where it was diagnosed and determined that the failure was due to the electrical system, and that the rear brakes and rotors needed to be replaced. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was approximately 23,000.
Additional Notes:
The contact owns a 2022 Ford Bronco Sport. The contact stated that while her husband was driving 35 MPH, the vehicle stalled. The contact stated that there was an abnormal grinding sound coming from the vehicle while reversing. The contact stated that several unknown warning lights were illuminated after the failure. The vehicle was towed to the local dealer where it was diagnosed and determined that the failure was due to the electrical system, and that the rear brakes and rotors needed to be replaced. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was approximately 23,000.
Mfg Campaign: 11661108
Recall Date: May 15, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
While parking in a parking lot of a local store I pulled into a spot and stopped about 2 feet from a bumper post. I removed my foot from the brake pedal to pull closer to the post. The car began to idle forward. When I was as close to the post as I intended I stepped on the brake. The car continued to idle forward until I hit the post causing very minor damage to the hood of my car. After hitting the post I was stopped. I put the car in reverse and took my foot off the brake. The vehicle did not moved so i touched the gas intending to back up a foot or so. The car picked up speed. I braked, but the car continued to pick up speed. I pressed harder on the brake, feeling as though I was standing on it. The car did not stop nor slow down. While feeling as though I was standing on the brake the car sped up I would estimate to 5-7 mph. I traveled straight back across the drive lane and continued to back into the parking spot behind me and hit the bumper in that parking causing damage to my lift gate and miscellaneous electrical components and the rear bumper. I have a repair estimate for $3400.00. I reported to the store personnel, the local police, and was examined by emergency medical. It was determined there was no damage to store property and medical personnel found my blood pressure was mildly elevated and the I felt slightly disoriented, but otherwise tested normal. I can only surmise that this was a temporary software malfunction. Braking has returned to normal. I talked to a ford dealer's Rep and he did not know what could have caused it. He also advised I could have diagnostics started for $278.00. I could not afford it at that time. Please note that the police officer said i could pick up the police report, but i have not done so. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
While parking in a parking lot of a local store I pulled into a spot and stopped about 2 feet from a bumper post. I removed my foot from the brake pedal to pull closer to the post. The car began to idle forward. When I was as close to the post as I intended I stepped on the brake. The car continued to idle forward until I hit the post causing very minor damage to the hood of my car. After hitting the post I was stopped. I put the car in reverse and took my foot off the brake. The vehicle did not moved so i touched the gas intending to back up a foot or so. The car picked up speed. I braked, but the car continued to pick up speed. I pressed harder on the brake, feeling as though I was standing on it. The car did not stop nor slow down. While feeling as though I was standing on the brake the car sped up I would estimate to 5-7 mph. I traveled straight back across the drive lane and continued to back into the parking spot behind me and hit the bumper in that parking causing damage to my lift gate and miscellaneous electrical components and the rear bumper. I have a repair estimate for $3400.00. I reported to the store personnel, the local police, and was examined by emergency medical. It was determined there was no damage to store property and medical personnel found my blood pressure was mildly elevated and the I felt slightly disoriented, but otherwise tested normal. I can only surmise that this was a temporary software malfunction. Braking has returned to normal. I talked to a ford dealer's Rep and he did not know what could have caused it. He also advised I could have diagnostics started for $278.00. I could not afford it at that time. Please note that the police officer said i could pick up the police report, but i have not done so. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
While parking in a parking lot of a local store I pulled into a spot and stopped about 2 feet from a bumper post. I removed my foot from the brake pedal to pull closer to the post. The car began to idle forward. When I was as close to the post as I intended I stepped on the brake. The car continued to idle forward until I hit the post causing very minor damage to the hood of my car. After hitting the post I was stopped. I put the car in reverse and took my foot off the brake. The vehicle did not moved so i touched the gas intending to back up a foot or so. The car picked up speed. I braked, but the car continued to pick up speed. I pressed harder on the brake, feeling as though I was standing on it. The car did not stop nor slow down. While feeling as though I was standing on the brake the car sped up I would estimate to 5-7 mph. I traveled straight back across the drive lane and continued to back into the parking spot behind me and hit the bumper in that parking causing damage to my lift gate and miscellaneous electrical components and the rear bumper. I have a repair estimate for $3400.00. I reported to the store personnel, the local police, and was examined by emergency medical. It was determined there was no damage to store property and medical personnel found my blood pressure was mildly elevated and the I felt slightly disoriented, but otherwise tested normal. I can only surmise that this was a temporary software malfunction. Braking has returned to normal. I talked to a ford dealer's Rep and he did not know what could have caused it. He also advised I could have diagnostics started for $278.00. I could not afford it at that time. Please note that the police officer said i could pick up the police report, but i have not done so. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11660578
Recall Date: May 13, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
While parking in a parking lot of a local store I pulled into a spot and stopped about 2 feet from a bumper post. I removed my foot from the brake pedal to pull closer to the post. The car began to idle forward. When I was as close to the post as I intended I stepped on the brake. The car continued to idle forward until I hit the post causing very minor damage to the hood of my car. After hitting the post I was stopped. I put the car in reverse and took my foot off the brake. The vehicle did not moved so i touched the gas intending to back up a foot or so. The car picked up speed. I braked, but the car continued to pick up speed. I pressed harder on the brake, feeling as though I was standing on it. The car did not stop nor slow down. While feeling as though I was standing on the brake the car sped up I would estimate to 5-7 mph. I traveled straight back across the drive lane and continued to back into the parking spot behind me and hit the bumper in that parking causing damage to my lift gate and miscellaneous electrical components and the rear bumper. I have a repair estimate for $3400.00. I reported to the store personnel, the local police, and was examined by emergency medical. It was determined there was no damage to store property and medical personnel found my blood pressure was mildly elevated and the I felt slightly disoriented, but otherwise tested normal. I can only surmise that this was a temporary software malfunction. Braking has returned to normal. I talked to a ford dealer's Rep and he did not know what could have caused it. He also advised I could have diagnostics started for $278.00. I could not afford it at that time. Please note that the police officer said i could pick up the police report, but i have not done so. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
While parking in a parking lot of a local store I pulled into a spot and stopped about 2 feet from a bumper post. I removed my foot from the brake pedal to pull closer to the post. The car began to idle forward. When I was as close to the post as I intended I stepped on the brake. The car continued to idle forward until I hit the post causing very minor damage to the hood of my car. After hitting the post I was stopped. I put the car in reverse and took my foot off the brake. The vehicle did not moved so i touched the gas intending to back up a foot or so. The car picked up speed. I braked, but the car continued to pick up speed. I pressed harder on the brake, feeling as though I was standing on it. The car did not stop nor slow down. While feeling as though I was standing on the brake the car sped up I would estimate to 5-7 mph. I traveled straight back across the drive lane and continued to back into the parking spot behind me and hit the bumper in that parking causing damage to my lift gate and miscellaneous electrical components and the rear bumper. I have a repair estimate for $3400.00. I reported to the store personnel, the local police, and was examined by emergency medical. It was determined there was no damage to store property and medical personnel found my blood pressure was mildly elevated and the I felt slightly disoriented, but otherwise tested normal. I can only surmise that this was a temporary software malfunction. Braking has returned to normal. I talked to a ford dealer's Rep and he did not know what could have caused it. He also advised I could have diagnostics started for $278.00. I could not afford it at that time. Please note that the police officer said i could pick up the police report, but i have not done so. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
While parking in a parking lot of a local store I pulled into a spot and stopped about 2 feet from a bumper post. I removed my foot from the brake pedal to pull closer to the post. The car began to idle forward. When I was as close to the post as I intended I stepped on the brake. The car continued to idle forward until I hit the post causing very minor damage to the hood of my car. After hitting the post I was stopped. I put the car in reverse and took my foot off the brake. The vehicle did not moved so i touched the gas intending to back up a foot or so. The car picked up speed. I braked, but the car continued to pick up speed. I pressed harder on the brake, feeling as though I was standing on it. The car did not stop nor slow down. While feeling as though I was standing on the brake the car sped up I would estimate to 5-7 mph. I traveled straight back across the drive lane and continued to back into the parking spot behind me and hit the bumper in that parking causing damage to my lift gate and miscellaneous electrical components and the rear bumper. I have a repair estimate for $3400.00. I reported to the store personnel, the local police, and was examined by emergency medical. It was determined there was no damage to store property and medical personnel found my blood pressure was mildly elevated and the I felt slightly disoriented, but otherwise tested normal. I can only surmise that this was a temporary software malfunction. Braking has returned to normal. I talked to a ford dealer's Rep and he did not know what could have caused it. He also advised I could have diagnostics started for $278.00. I could not afford it at that time. Please note that the police officer said i could pick up the police report, but i have not done so. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11660580
Recall Date: May 13, 2025
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While parking in a parking lot of a local store I pulled into a spot and stopped about 2 feet from a bumper post. I removed my foot from the brake pedal to pull closer to the post. The car began to idle forward. When I was as close to the post as I intended I stepped on the brake. The car continued to idle forward until I hit the post causing very minor damage to the hood of my car. After hitting the post I was stopped. I put the car in reverse and took my foot off the brake. The vehicle did not moved so i touched the gas intending to back up a foot or so. The car picked up speed. I braked, but the car continued to pick up speed. I pressed harder on the brake, feeling as though I was standing on it. The car did not stop nor slow down. While feeling as though I was standing on the brake the car sped up I would estimate to 5-7 mph. I traveled straight back across the drive lane and continued to back into the parking spot behind me and hit the bumper in that parking causing damage to my lift gate and miscellaneous electrical components and the rear bumper. I have a repair estimate for $3400.00. I reported to the store personnel, the local police, and was examined by emergency medical. It was determined there was no damage to store property and medical personnel found my blood pressure was mildly elevated and the I felt slightly disoriented, but otherwise tested normal. I can only surmise that this was a temporary software malfunction. Braking has returned to normal. I talked to a ford dealer's Rep and he did not know what could have caused it. He also advised I could have diagnostics started for $278.00. I could not afford it at that time. Please note that the police officer said i could pick up the police report, but i have not done so. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
While parking in a parking lot of a local store I pulled into a spot and stopped about 2 feet from a bumper post. I removed my foot from the brake pedal to pull closer to the post. The car began to idle forward. When I was as close to the post as I intended I stepped on the brake. The car continued to idle forward until I hit the post causing very minor damage to the hood of my car. After hitting the post I was stopped. I put the car in reverse and took my foot off the brake. The vehicle did not moved so i touched the gas intending to back up a foot or so. The car picked up speed. I braked, but the car continued to pick up speed. I pressed harder on the brake, feeling as though I was standing on it. The car did not stop nor slow down. While feeling as though I was standing on the brake the car sped up I would estimate to 5-7 mph. I traveled straight back across the drive lane and continued to back into the parking spot behind me and hit the bumper in that parking causing damage to my lift gate and miscellaneous electrical components and the rear bumper. I have a repair estimate for $3400.00. I reported to the store personnel, the local police, and was examined by emergency medical. It was determined there was no damage to store property and medical personnel found my blood pressure was mildly elevated and the I felt slightly disoriented, but otherwise tested normal. I can only surmise that this was a temporary software malfunction. Braking has returned to normal. I talked to a ford dealer's Rep and he did not know what could have caused it. He also advised I could have diagnostics started for $278.00. I could not afford it at that time. Please note that the police officer said i could pick up the police report, but i have not done so. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
While parking in a parking lot of a local store I pulled into a spot and stopped about 2 feet from a bumper post. I removed my foot from the brake pedal to pull closer to the post. The car began to idle forward. When I was as close to the post as I intended I stepped on the brake. The car continued to idle forward until I hit the post causing very minor damage to the hood of my car. After hitting the post I was stopped. I put the car in reverse and took my foot off the brake. The vehicle did not moved so i touched the gas intending to back up a foot or so. The car picked up speed. I braked, but the car continued to pick up speed. I pressed harder on the brake, feeling as though I was standing on it. The car did not stop nor slow down. While feeling as though I was standing on the brake the car sped up I would estimate to 5-7 mph. I traveled straight back across the drive lane and continued to back into the parking spot behind me and hit the bumper in that parking causing damage to my lift gate and miscellaneous electrical components and the rear bumper. I have a repair estimate for $3400.00. I reported to the store personnel, the local police, and was examined by emergency medical. It was determined there was no damage to store property and medical personnel found my blood pressure was mildly elevated and the I felt slightly disoriented, but otherwise tested normal. I can only surmise that this was a temporary software malfunction. Braking has returned to normal. I talked to a ford dealer's Rep and he did not know what could have caused it. He also advised I could have diagnostics started for $278.00. I could not afford it at that time. Please note that the police officer said i could pick up the police report, but i have not done so. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11660580
Recall Date: May 13, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
While parking in a parking lot of a local store I pulled into a spot and stopped about 2 feet from a bumper post. I removed my foot from the brake pedal to pull closer to the post. The car began to idle forward. When I was as close to the post as I intended I stepped on the brake. The car continued to idle forward until I hit the post causing very minor damage to the hood of my car. After hitting the post I was stopped. I put the car in reverse and took my foot off the brake. The vehicle did not moved so i touched the gas intending to back up a foot or so. The car picked up speed. I braked, but the car continued to pick up speed. I pressed harder on the brake, feeling as though I was standing on it. The car did not stop nor slow down. While feeling as though I was standing on the brake the car sped up I would estimate to 5-7 mph. I traveled straight back across the drive lane and continued to back into the parking spot behind me and hit the bumper in that parking causing damage to my lift gate and miscellaneous electrical components and the rear bumper. I have a repair estimate for $3400.00. I reported to the store personnel, the local police, and was examined by emergency medical. It was determined there was no damage to store property and medical personnel found my blood pressure was mildly elevated and the I felt slightly disoriented, but otherwise tested normal. I can only surmise that this was a temporary software malfunction. Braking has returned to normal. I talked to a ford dealer's Rep and he did not know what could have caused it. He also advised I could have diagnostics started for $278.00. I could not afford it at that time. Please note that the police officer said i could pick up the police report, but i have not done so. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
While parking in a parking lot of a local store I pulled into a spot and stopped about 2 feet from a bumper post. I removed my foot from the brake pedal to pull closer to the post. The car began to idle forward. When I was as close to the post as I intended I stepped on the brake. The car continued to idle forward until I hit the post causing very minor damage to the hood of my car. After hitting the post I was stopped. I put the car in reverse and took my foot off the brake. The vehicle did not moved so i touched the gas intending to back up a foot or so. The car picked up speed. I braked, but the car continued to pick up speed. I pressed harder on the brake, feeling as though I was standing on it. The car did not stop nor slow down. While feeling as though I was standing on the brake the car sped up I would estimate to 5-7 mph. I traveled straight back across the drive lane and continued to back into the parking spot behind me and hit the bumper in that parking causing damage to my lift gate and miscellaneous electrical components and the rear bumper. I have a repair estimate for $3400.00. I reported to the store personnel, the local police, and was examined by emergency medical. It was determined there was no damage to store property and medical personnel found my blood pressure was mildly elevated and the I felt slightly disoriented, but otherwise tested normal. I can only surmise that this was a temporary software malfunction. Braking has returned to normal. I talked to a ford dealer's Rep and he did not know what could have caused it. He also advised I could have diagnostics started for $278.00. I could not afford it at that time. Please note that the police officer said i could pick up the police report, but i have not done so. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
While parking in a parking lot of a local store I pulled into a spot and stopped about 2 feet from a bumper post. I removed my foot from the brake pedal to pull closer to the post. The car began to idle forward. When I was as close to the post as I intended I stepped on the brake. The car continued to idle forward until I hit the post causing very minor damage to the hood of my car. After hitting the post I was stopped. I put the car in reverse and took my foot off the brake. The vehicle did not moved so i touched the gas intending to back up a foot or so. The car picked up speed. I braked, but the car continued to pick up speed. I pressed harder on the brake, feeling as though I was standing on it. The car did not stop nor slow down. While feeling as though I was standing on the brake the car sped up I would estimate to 5-7 mph. I traveled straight back across the drive lane and continued to back into the parking spot behind me and hit the bumper in that parking causing damage to my lift gate and miscellaneous electrical components and the rear bumper. I have a repair estimate for $3400.00. I reported to the store personnel, the local police, and was examined by emergency medical. It was determined there was no damage to store property and medical personnel found my blood pressure was mildly elevated and the I felt slightly disoriented, but otherwise tested normal. I can only surmise that this was a temporary software malfunction. Braking has returned to normal. I talked to a ford dealer's Rep and he did not know what could have caused it. He also advised I could have diagnostics started for $278.00. I could not afford it at that time. Please note that the police officer said i could pick up the police report, but i have not done so. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11660580
Recall Date: May 13, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
Potential Consequences:
The contact owns a 2022 Ford Bronco Sport. The contact stated that while reversing at an undisclosed speed, there was an abnormal sound coming from the driver's and passenger's side wheels. No warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the brake pads and rotors needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 20,000.
Corrective Action:
The contact owns a 2022 Ford Bronco Sport. The contact stated that while reversing at an undisclosed speed, there was an abnormal sound coming from the driver's and passenger's side wheels. No warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the brake pads and rotors needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 20,000.
Additional Notes:
The contact owns a 2022 Ford Bronco Sport. The contact stated that while reversing at an undisclosed speed, there was an abnormal sound coming from the driver's and passenger's side wheels. No warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the brake pads and rotors needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 20,000.
Mfg Campaign: 11660448
Recall Date: May 12, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
Potential Consequences:
The contact owns a 2022 Ford Bronco Sport. The contact stated that while reversing at an undisclosed speed, there was an abnormal sound coming from the driver's and passenger's side wheels. No warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the brake pads and rotors needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 20,000.
Corrective Action:
The contact owns a 2022 Ford Bronco Sport. The contact stated that while reversing at an undisclosed speed, there was an abnormal sound coming from the driver's and passenger's side wheels. No warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the brake pads and rotors needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 20,000.
Additional Notes:
The contact owns a 2022 Ford Bronco Sport. The contact stated that while reversing at an undisclosed speed, there was an abnormal sound coming from the driver's and passenger's side wheels. No warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the brake pads and rotors needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 20,000.
Mfg Campaign: 11660448
Recall Date: May 12, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Air conditioning compressor clutch Failed. Noticed 1 day after warranty expired because air conditioner was not used in the winter. Found your report noting a problem with this . Ford won’t cover it.
Corrective Action:
Air conditioning compressor clutch Failed. Noticed 1 day after warranty expired because air conditioner was not used in the winter. Found your report noting a problem with this . Ford won’t cover it.
Additional Notes:
Air conditioning compressor clutch Failed. Noticed 1 day after warranty expired because air conditioner was not used in the winter. Found your report noting a problem with this . Ford won’t cover it.
Mfg Campaign: 11660235
Recall Date: May 11, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The water pump began leaking somewhere around 62,000 miles, however there were no visible signs of a leak and no maintenance warnings appeared on the dashboard. I only know there was a leak because I took my Bronco Sport into the Ford dealership to have other recalls repaired and they advised me to have the water pump replaced as it was leaking. I have researched this issue and it appears to be a very common issue with Bronco Sports of all years. This issue can put others or myself at risk because it would be very easy for the engine to run out of coolant and seize up in potentially very dangerous traffic situations. Because Ford doesn't have a way for Bronco Sport drivers to come aware of this issue unless vigilantly checking coolant levels every week, it would be very easy for the engine to overheat and stall before the driver can become aware there was even an issue.
Corrective Action:
The water pump began leaking somewhere around 62,000 miles, however there were no visible signs of a leak and no maintenance warnings appeared on the dashboard. I only know there was a leak because I took my Bronco Sport into the Ford dealership to have other recalls repaired and they advised me to have the water pump replaced as it was leaking. I have researched this issue and it appears to be a very common issue with Bronco Sports of all years. This issue can put others or myself at risk because it would be very easy for the engine to run out of coolant and seize up in potentially very dangerous traffic situations. Because Ford doesn't have a way for Bronco Sport drivers to come aware of this issue unless vigilantly checking coolant levels every week, it would be very easy for the engine to overheat and stall before the driver can become aware there was even an issue.
Additional Notes:
The water pump began leaking somewhere around 62,000 miles, however there were no visible signs of a leak and no maintenance warnings appeared on the dashboard. I only know there was a leak because I took my Bronco Sport into the Ford dealership to have other recalls repaired and they advised me to have the water pump replaced as it was leaking. I have researched this issue and it appears to be a very common issue with Bronco Sports of all years. This issue can put others or myself at risk because it would be very easy for the engine to run out of coolant and seize up in potentially very dangerous traffic situations. Because Ford doesn't have a way for Bronco Sport drivers to come aware of this issue unless vigilantly checking coolant levels every week, it would be very easy for the engine to overheat and stall before the driver can become aware there was even an issue.
Mfg Campaign: 11659890
Recall Date: May 9, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
On [XXX], the vehicle overheated during a commute, resulting in a blown radiator cap and an empty engine coolant reservoir. Coolant levels had been properly maintained up to that point. The following day, engine coolant was again low, though no visible leaks were found. On April 12, I requested warranty service but was told “services aren’t rendered on Saturdays” despite the service department being open. An appointment was scheduled for April 14 to inspect the overheating damage and address recall #25502. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) When I arrived on April 14, I was denied service due to the department being “backed up and understaffed.” I expressed concern about further driving the car in its condition, but Service Advisor Bill Crovo insisted it was safe to drive and denied my request to leave the vehicle on-site. I was also not offered a complimentary vehicle or alternative transportation. On April 17, I called to escalate the matter. The General Service Manager, Chris Gagnon, not only dismissed my concerns but stated he could refuse service on a vehicle that is clearly under active warranty coverage. This is not only unprofessional — it is illegal under Massachusetts consumer protection law. At this point, I was forced to seek help from other dealerships, one of which advised me to pressure the selling dealership to fulfill its obligation. I called back, and Mr. Gagnon assured me the issue would be handled. The vehicle was taken in on April 18, and the water pump was replaced. On April 24, I picked it up and drove just 21 miles before the engine began making an unfamiliar noise and the coolant reservoir was, once again, empty. I got the vehicle towed to a different dealership, Salem Ford in New Hampshire. The second dealership confirmed — in writing — that the first dealership skipped a critical step during the water pump replacement, directly causing the continued issue.
Corrective Action:
On [XXX], the vehicle overheated during a commute, resulting in a blown radiator cap and an empty engine coolant reservoir. Coolant levels had been properly maintained up to that point. The following day, engine coolant was again low, though no visible leaks were found. On April 12, I requested warranty service but was told “services aren’t rendered on Saturdays” despite the service department being open. An appointment was scheduled for April 14 to inspect the overheating damage and address recall #25502. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) When I arrived on April 14, I was denied service due to the department being “backed up and understaffed.” I expressed concern about further driving the car in its condition, but Service Advisor Bill Crovo insisted it was safe to drive and denied my request to leave the vehicle on-site. I was also not offered a complimentary vehicle or alternative transportation. On April 17, I called to escalate the matter. The General Service Manager, Chris Gagnon, not only dismissed my concerns but stated he could refuse service on a vehicle that is clearly under active warranty coverage. This is not only unprofessional — it is illegal under Massachusetts consumer protection law. At this point, I was forced to seek help from other dealerships, one of which advised me to pressure the selling dealership to fulfill its obligation. I called back, and Mr. Gagnon assured me the issue would be handled. The vehicle was taken in on April 18, and the water pump was replaced. On April 24, I picked it up and drove just 21 miles before the engine began making an unfamiliar noise and the coolant reservoir was, once again, empty. I got the vehicle towed to a different dealership, Salem Ford in New Hampshire. The second dealership confirmed — in writing — that the first dealership skipped a critical step during the water pump replacement, directly causing the continued issue.
Additional Notes:
On [XXX], the vehicle overheated during a commute, resulting in a blown radiator cap and an empty engine coolant reservoir. Coolant levels had been properly maintained up to that point. The following day, engine coolant was again low, though no visible leaks were found. On April 12, I requested warranty service but was told “services aren’t rendered on Saturdays” despite the service department being open. An appointment was scheduled for April 14 to inspect the overheating damage and address recall #25502. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) When I arrived on April 14, I was denied service due to the department being “backed up and understaffed.” I expressed concern about further driving the car in its condition, but Service Advisor Bill Crovo insisted it was safe to drive and denied my request to leave the vehicle on-site. I was also not offered a complimentary vehicle or alternative transportation. On April 17, I called to escalate the matter. The General Service Manager, Chris Gagnon, not only dismissed my concerns but stated he could refuse service on a vehicle that is clearly under active warranty coverage. This is not only unprofessional — it is illegal under Massachusetts consumer protection law. At this point, I was forced to seek help from other dealerships, one of which advised me to pressure the selling dealership to fulfill its obligation. I called back, and Mr. Gagnon assured me the issue would be handled. The vehicle was taken in on April 18, and the water pump was replaced. On April 24, I picked it up and drove just 21 miles before the engine began making an unfamiliar noise and the coolant reservoir was, once again, empty. I got the vehicle towed to a different dealership, Salem Ford in New Hampshire. The second dealership confirmed — in writing — that the first dealership skipped a critical step during the water pump replacement, directly causing the continued issue.
Mfg Campaign: 11659083
Recall Date: May 5, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
On [XXX], the vehicle overheated during a commute, resulting in a blown radiator cap and an empty engine coolant reservoir. Coolant levels had been properly maintained up to that point. The following day, engine coolant was again low, though no visible leaks were found. On April 12, I requested warranty service but was told “services aren’t rendered on Saturdays” despite the service department being open. An appointment was scheduled for April 14 to inspect the overheating damage and address recall #25502. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) When I arrived on April 14, I was denied service due to the department being “backed up and understaffed.” I expressed concern about further driving the car in its condition, but Service Advisor Bill Crovo insisted it was safe to drive and denied my request to leave the vehicle on-site. I was also not offered a complimentary vehicle or alternative transportation. On April 17, I called to escalate the matter. The General Service Manager, Chris Gagnon, not only dismissed my concerns but stated he could refuse service on a vehicle that is clearly under active warranty coverage. This is not only unprofessional — it is illegal under Massachusetts consumer protection law. At this point, I was forced to seek help from other dealerships, one of which advised me to pressure the selling dealership to fulfill its obligation. I called back, and Mr. Gagnon assured me the issue would be handled. The vehicle was taken in on April 18, and the water pump was replaced. On April 24, I picked it up and drove just 21 miles before the engine began making an unfamiliar noise and the coolant reservoir was, once again, empty. I got the vehicle towed to a different dealership, Salem Ford in New Hampshire. The second dealership confirmed — in writing — that the first dealership skipped a critical step during the water pump replacement, directly causing the continued issue.
Corrective Action:
On [XXX], the vehicle overheated during a commute, resulting in a blown radiator cap and an empty engine coolant reservoir. Coolant levels had been properly maintained up to that point. The following day, engine coolant was again low, though no visible leaks were found. On April 12, I requested warranty service but was told “services aren’t rendered on Saturdays” despite the service department being open. An appointment was scheduled for April 14 to inspect the overheating damage and address recall #25502. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) When I arrived on April 14, I was denied service due to the department being “backed up and understaffed.” I expressed concern about further driving the car in its condition, but Service Advisor Bill Crovo insisted it was safe to drive and denied my request to leave the vehicle on-site. I was also not offered a complimentary vehicle or alternative transportation. On April 17, I called to escalate the matter. The General Service Manager, Chris Gagnon, not only dismissed my concerns but stated he could refuse service on a vehicle that is clearly under active warranty coverage. This is not only unprofessional — it is illegal under Massachusetts consumer protection law. At this point, I was forced to seek help from other dealerships, one of which advised me to pressure the selling dealership to fulfill its obligation. I called back, and Mr. Gagnon assured me the issue would be handled. The vehicle was taken in on April 18, and the water pump was replaced. On April 24, I picked it up and drove just 21 miles before the engine began making an unfamiliar noise and the coolant reservoir was, once again, empty. I got the vehicle towed to a different dealership, Salem Ford in New Hampshire. The second dealership confirmed — in writing — that the first dealership skipped a critical step during the water pump replacement, directly causing the continued issue.
Additional Notes:
On [XXX], the vehicle overheated during a commute, resulting in a blown radiator cap and an empty engine coolant reservoir. Coolant levels had been properly maintained up to that point. The following day, engine coolant was again low, though no visible leaks were found. On April 12, I requested warranty service but was told “services aren’t rendered on Saturdays” despite the service department being open. An appointment was scheduled for April 14 to inspect the overheating damage and address recall #25502. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) When I arrived on April 14, I was denied service due to the department being “backed up and understaffed.” I expressed concern about further driving the car in its condition, but Service Advisor Bill Crovo insisted it was safe to drive and denied my request to leave the vehicle on-site. I was also not offered a complimentary vehicle or alternative transportation. On April 17, I called to escalate the matter. The General Service Manager, Chris Gagnon, not only dismissed my concerns but stated he could refuse service on a vehicle that is clearly under active warranty coverage. This is not only unprofessional — it is illegal under Massachusetts consumer protection law. At this point, I was forced to seek help from other dealerships, one of which advised me to pressure the selling dealership to fulfill its obligation. I called back, and Mr. Gagnon assured me the issue would be handled. The vehicle was taken in on April 18, and the water pump was replaced. On April 24, I picked it up and drove just 21 miles before the engine began making an unfamiliar noise and the coolant reservoir was, once again, empty. I got the vehicle towed to a different dealership, Salem Ford in New Hampshire. The second dealership confirmed — in writing — that the first dealership skipped a critical step during the water pump replacement, directly causing the continued issue.
Mfg Campaign: 11659083
Recall Date: May 5, 2025
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