Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus and 2018-2022 Ford EcoSport vehicles. The oil pump drive belt or drive belt tensioner may fail, resulting in a loss of engine oil pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S64
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Ecosport vehicles sold in the United States Federal Territiories. These vehicles were shipped with the European brake reservoir pictogram cap label and the European English language owner's manual kits. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18C04
Recall Date: May 14, 2018
Consumer Complaints
870 ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I was driving when the Low Engine Oil Pressure alert came on the dash without the check engine light. The engine turned off minutes later after turning into a quick oil change garage so I was towed to the Ford dealer. Two weeks later I am told the oil pump was reading zero psi (not working) and therefore the engine seized and now needs to be replaced without even addressing the oil pump issue that caused the engine to seize. I had no warning or indication about any issue while driving. Also, a recall letter from Ford states how this vehicle's engine can stop running when driving. How is anyone supposed to know? Any guidance will be gladly embraced. Thank you.
Corrective Action:
I was driving when the Low Engine Oil Pressure alert came on the dash without the check engine light. The engine turned off minutes later after turning into a quick oil change garage so I was towed to the Ford dealer. Two weeks later I am told the oil pump was reading zero psi (not working) and therefore the engine seized and now needs to be replaced without even addressing the oil pump issue that caused the engine to seize. I had no warning or indication about any issue while driving. Also, a recall letter from Ford states how this vehicle's engine can stop running when driving. How is anyone supposed to know? Any guidance will be gladly embraced. Thank you.
Additional Notes:
I was driving when the Low Engine Oil Pressure alert came on the dash without the check engine light. The engine turned off minutes later after turning into a quick oil change garage so I was towed to the Ford dealer. Two weeks later I am told the oil pump was reading zero psi (not working) and therefore the engine seized and now needs to be replaced without even addressing the oil pump issue that caused the engine to seize. I had no warning or indication about any issue while driving. Also, a recall letter from Ford states how this vehicle's engine can stop running when driving. How is anyone supposed to know? Any guidance will be gladly embraced. Thank you.
Mfg Campaign: 11587765
Recall Date: May 8, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford EcoSport. The contact stated that upon starting the vehicle periodically, the engine oil low message was displayed. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted and performed an oil change. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool confirms parts not available. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2018 Ford EcoSport. The contact stated that upon starting the vehicle periodically, the engine oil low message was displayed. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted and performed an oil change. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool confirms parts not available. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2018 Ford EcoSport. The contact stated that upon starting the vehicle periodically, the engine oil low message was displayed. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted and performed an oil change. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool confirms parts not available. The failure mileage was approximately 70,000.
Mfg Campaign: 11587444
Recall Date: May 7, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
In February of 2024, the transmission on this vehicle was bucking and jerking. I took it to Ford and they assessed it as transmission failure. I had the transmission replaced. On Thursday May 2, 2024, having only driven approximately 3,000 miles in the interim, the new transmission went while I was driving 50 mph on a highway. The vehicle had a loud bang and jerk and would not go more than 10 mph. Nothing on the dash lit up to warn of any problem. Thankfully it was very early in the morning so there was little traffic. I was able to turn around and drive on the shoulder back to my house. During that time I could hear what sounded like parts bouncing around and the vehicle sounded like it was stuck in 2nd gear. I had it taken by flatbed to my mechanic, who confirmed that the transmission is again damaged beyond repair. This vehicle has the same defective transmission as the Focus. It is a lemon and should be subject to recall or at the very least the extension of warranty made by Ford for the Focus. They know that this is a defect in the design and they should be held accountable for their error. Had it been rush hour, I could have been killed or at the very least grievously injured.
Corrective Action:
In February of 2024, the transmission on this vehicle was bucking and jerking. I took it to Ford and they assessed it as transmission failure. I had the transmission replaced. On Thursday May 2, 2024, having only driven approximately 3,000 miles in the interim, the new transmission went while I was driving 50 mph on a highway. The vehicle had a loud bang and jerk and would not go more than 10 mph. Nothing on the dash lit up to warn of any problem. Thankfully it was very early in the morning so there was little traffic. I was able to turn around and drive on the shoulder back to my house. During that time I could hear what sounded like parts bouncing around and the vehicle sounded like it was stuck in 2nd gear. I had it taken by flatbed to my mechanic, who confirmed that the transmission is again damaged beyond repair. This vehicle has the same defective transmission as the Focus. It is a lemon and should be subject to recall or at the very least the extension of warranty made by Ford for the Focus. They know that this is a defect in the design and they should be held accountable for their error. Had it been rush hour, I could have been killed or at the very least grievously injured.
Additional Notes:
In February of 2024, the transmission on this vehicle was bucking and jerking. I took it to Ford and they assessed it as transmission failure. I had the transmission replaced. On Thursday May 2, 2024, having only driven approximately 3,000 miles in the interim, the new transmission went while I was driving 50 mph on a highway. The vehicle had a loud bang and jerk and would not go more than 10 mph. Nothing on the dash lit up to warn of any problem. Thankfully it was very early in the morning so there was little traffic. I was able to turn around and drive on the shoulder back to my house. During that time I could hear what sounded like parts bouncing around and the vehicle sounded like it was stuck in 2nd gear. I had it taken by flatbed to my mechanic, who confirmed that the transmission is again damaged beyond repair. This vehicle has the same defective transmission as the Focus. It is a lemon and should be subject to recall or at the very least the extension of warranty made by Ford for the Focus. They know that this is a defect in the design and they should be held accountable for their error. Had it been rush hour, I could have been killed or at the very least grievously injured.
Mfg Campaign: 11587464
Recall Date: May 7, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
As a result of the aforementioned recall, my car stalled in March 2024. The letter I got from Ford stated, word for word, “Ford has not issued instructions to stop driving your vehicle under this safety recall.” I feel they are responsible and should assist me with transportation. This has cause a huge hardship in my family.
Corrective Action:
As a result of the aforementioned recall, my car stalled in March 2024. The letter I got from Ford stated, word for word, “Ford has not issued instructions to stop driving your vehicle under this safety recall.” I feel they are responsible and should assist me with transportation. This has cause a huge hardship in my family.
Additional Notes:
As a result of the aforementioned recall, my car stalled in March 2024. The letter I got from Ford stated, word for word, “Ford has not issued instructions to stop driving your vehicle under this safety recall.” I feel they are responsible and should assist me with transportation. This has cause a huge hardship in my family.
Mfg Campaign: 11587046
Recall Date: May 5, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
As a result of the aforementioned recall, my car stalled in March 2024. The letter I got from Ford stated, word for word, “Ford has not issued instructions to stop driving your vehicle under this safety recall.” I feel they are responsible and should assist me with transportation. This has cause a huge hardship in my family.
Corrective Action:
As a result of the aforementioned recall, my car stalled in March 2024. The letter I got from Ford stated, word for word, “Ford has not issued instructions to stop driving your vehicle under this safety recall.” I feel they are responsible and should assist me with transportation. This has cause a huge hardship in my family.
Additional Notes:
As a result of the aforementioned recall, my car stalled in March 2024. The letter I got from Ford stated, word for word, “Ford has not issued instructions to stop driving your vehicle under this safety recall.” I feel they are responsible and should assist me with transportation. This has cause a huge hardship in my family.
Mfg Campaign: 11587046
Recall Date: May 5, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
engine has siezed up waiting for Ford to issue parts for the recall. can not drive the car safely
Corrective Action:
engine has siezed up waiting for Ford to issue parts for the recall. can not drive the car safely
Additional Notes:
engine has siezed up waiting for Ford to issue parts for the recall. can not drive the car safely
Mfg Campaign: 11586707
Recall Date: May 3, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed the vehicle stalled. The low engine oil pressure warning light was illuminated. The vehicle was towed to the residence, and then to the dealer. The vehicle was diagnosed, and the contact was informed that the hydraulic oil pump had detached and gone through the engine. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 53,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed the vehicle stalled. The low engine oil pressure warning light was illuminated. The vehicle was towed to the residence, and then to the dealer. The vehicle was diagnosed, and the contact was informed that the hydraulic oil pump had detached and gone through the engine. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 53,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed the vehicle stalled. The low engine oil pressure warning light was illuminated. The vehicle was towed to the residence, and then to the dealer. The vehicle was diagnosed, and the contact was informed that the hydraulic oil pump had detached and gone through the engine. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 53,000. VIN tool confirms parts not available.
Mfg Campaign: 11586792
Recall Date: May 3, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I received recall letter Feb 2024 regarding engine oil pump drive belt may fracture and may result in brake failure and risk of crash. I have not driven my car since Feb 2024. I do not want to crash and kill myself & other people on the road. I have called my dealership where I bought the car new in 2018 (Skalnek Ford) and they have no info on when parts will be in and I called Ford 866-436-7332 and all I get is a recording. This is a serious problem! I am upset that I can not drive my car & have no idea when repair will be done. What can you do to solve this problem with Ford? I am afraid to drive my car for fear of my brakes failing and causing a crash that may kill me and possibly other people. I hope I filled out this form correctly. I had to put a date on when "incident happened" to finish filling out this form. I did not have an "incident". I have not driven my car since I got recall letter Feb 2024. That is the date I put for my "incident". I am hoping you can help me with this problem I have with Ford. Thank you
Corrective Action:
I received recall letter Feb 2024 regarding engine oil pump drive belt may fracture and may result in brake failure and risk of crash. I have not driven my car since Feb 2024. I do not want to crash and kill myself & other people on the road. I have called my dealership where I bought the car new in 2018 (Skalnek Ford) and they have no info on when parts will be in and I called Ford 866-436-7332 and all I get is a recording. This is a serious problem! I am upset that I can not drive my car & have no idea when repair will be done. What can you do to solve this problem with Ford? I am afraid to drive my car for fear of my brakes failing and causing a crash that may kill me and possibly other people. I hope I filled out this form correctly. I had to put a date on when "incident happened" to finish filling out this form. I did not have an "incident". I have not driven my car since I got recall letter Feb 2024. That is the date I put for my "incident". I am hoping you can help me with this problem I have with Ford. Thank you
Additional Notes:
I received recall letter Feb 2024 regarding engine oil pump drive belt may fracture and may result in brake failure and risk of crash. I have not driven my car since Feb 2024. I do not want to crash and kill myself & other people on the road. I have called my dealership where I bought the car new in 2018 (Skalnek Ford) and they have no info on when parts will be in and I called Ford 866-436-7332 and all I get is a recording. This is a serious problem! I am upset that I can not drive my car & have no idea when repair will be done. What can you do to solve this problem with Ford? I am afraid to drive my car for fear of my brakes failing and causing a crash that may kill me and possibly other people. I hope I filled out this form correctly. I had to put a date on when "incident happened" to finish filling out this form. I did not have an "incident". I have not driven my car since I got recall letter Feb 2024. That is the date I put for my "incident". I am hoping you can help me with this problem I have with Ford. Thank you
Mfg Campaign: 11586290
Recall Date: May 1, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
I received recall letter Feb 2024 regarding engine oil pump drive belt may fracture and may result in brake failure and risk of crash. I have not driven my car since Feb 2024. I do not want to crash and kill myself & other people on the road. I have called my dealership where I bought the car new in 2018 (Skalnek Ford) and they have no info on when parts will be in and I called Ford 866-436-7332 and all I get is a recording. This is a serious problem! I am upset that I can not drive my car & have no idea when repair will be done. What can you do to solve this problem with Ford? I am afraid to drive my car for fear of my brakes failing and causing a crash that may kill me and possibly other people. I hope I filled out this form correctly. I had to put a date on when "incident happened" to finish filling out this form. I did not have an "incident". I have not driven my car since I got recall letter Feb 2024. That is the date I put for my "incident". I am hoping you can help me with this problem I have with Ford. Thank you
Corrective Action:
I received recall letter Feb 2024 regarding engine oil pump drive belt may fracture and may result in brake failure and risk of crash. I have not driven my car since Feb 2024. I do not want to crash and kill myself & other people on the road. I have called my dealership where I bought the car new in 2018 (Skalnek Ford) and they have no info on when parts will be in and I called Ford 866-436-7332 and all I get is a recording. This is a serious problem! I am upset that I can not drive my car & have no idea when repair will be done. What can you do to solve this problem with Ford? I am afraid to drive my car for fear of my brakes failing and causing a crash that may kill me and possibly other people. I hope I filled out this form correctly. I had to put a date on when "incident happened" to finish filling out this form. I did not have an "incident". I have not driven my car since I got recall letter Feb 2024. That is the date I put for my "incident". I am hoping you can help me with this problem I have with Ford. Thank you
Additional Notes:
I received recall letter Feb 2024 regarding engine oil pump drive belt may fracture and may result in brake failure and risk of crash. I have not driven my car since Feb 2024. I do not want to crash and kill myself & other people on the road. I have called my dealership where I bought the car new in 2018 (Skalnek Ford) and they have no info on when parts will be in and I called Ford 866-436-7332 and all I get is a recording. This is a serious problem! I am upset that I can not drive my car & have no idea when repair will be done. What can you do to solve this problem with Ford? I am afraid to drive my car for fear of my brakes failing and causing a crash that may kill me and possibly other people. I hope I filled out this form correctly. I had to put a date on when "incident happened" to finish filling out this form. I did not have an "incident". I have not driven my car since I got recall letter Feb 2024. That is the date I put for my "incident". I am hoping you can help me with this problem I have with Ford. Thank you
Mfg Campaign: 11586290
Recall Date: May 1, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My 2018 Ford Ecosport is in recall for oil pump failure which in turn damaged my engine and is not repairable. The recall issued by Ford is attempting to find a fix for the vehicles that have not had the oil pump fail. There's nothing mentioned in the recall about the people whose engines have been destroyed because the oil pump has already failed. We don't have the luxury of being able to continue to drive our cars and the expenses we have incurred because of this disaster is much more than those cars that have not had it happen. What about us? Ford left out the many reports that if the oil pump failed, the engine would need to be replaced or consider replacement. NHTSA NEEDS TO KEEP THIS RECALL OPEN AND REISSSUE IT WITH THE REMEDY FOR THE ENGINES THAT HAVE HAD CATASTROPHIC DAMAGE DUE TO THE OIL PUMP FAILURE.
Corrective Action:
My 2018 Ford Ecosport is in recall for oil pump failure which in turn damaged my engine and is not repairable. The recall issued by Ford is attempting to find a fix for the vehicles that have not had the oil pump fail. There's nothing mentioned in the recall about the people whose engines have been destroyed because the oil pump has already failed. We don't have the luxury of being able to continue to drive our cars and the expenses we have incurred because of this disaster is much more than those cars that have not had it happen. What about us? Ford left out the many reports that if the oil pump failed, the engine would need to be replaced or consider replacement. NHTSA NEEDS TO KEEP THIS RECALL OPEN AND REISSSUE IT WITH THE REMEDY FOR THE ENGINES THAT HAVE HAD CATASTROPHIC DAMAGE DUE TO THE OIL PUMP FAILURE.
Additional Notes:
My 2018 Ford Ecosport is in recall for oil pump failure which in turn damaged my engine and is not repairable. The recall issued by Ford is attempting to find a fix for the vehicles that have not had the oil pump fail. There's nothing mentioned in the recall about the people whose engines have been destroyed because the oil pump has already failed. We don't have the luxury of being able to continue to drive our cars and the expenses we have incurred because of this disaster is much more than those cars that have not had it happen. What about us? Ford left out the many reports that if the oil pump failed, the engine would need to be replaced or consider replacement. NHTSA NEEDS TO KEEP THIS RECALL OPEN AND REISSSUE IT WITH THE REMEDY FOR THE ENGINES THAT HAVE HAD CATASTROPHIC DAMAGE DUE TO THE OIL PUMP FAILURE.
Mfg Campaign: 11586343
Recall Date: May 1, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11586011
Recall Date: Apr 30, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11586011
Recall Date: Apr 30, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced a failure. The contact stated while driving approximately 35 MPH, the contact heard an abnormal knocking sound from the engine compartment. The contact stated that several warning lights were illuminated. The contact stated that the vehicle was able to pull off the roadway. The contact stated that the vehicle was towed to a dealer. The vehicle was diagnosed, and it was determined that the oil pump had failed, and the engine needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 93,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced a failure. The contact stated while driving approximately 35 MPH, the contact heard an abnormal knocking sound from the engine compartment. The contact stated that several warning lights were illuminated. The contact stated that the vehicle was able to pull off the roadway. The contact stated that the vehicle was towed to a dealer. The vehicle was diagnosed, and it was determined that the oil pump had failed, and the engine needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 93,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced a failure. The contact stated while driving approximately 35 MPH, the contact heard an abnormal knocking sound from the engine compartment. The contact stated that several warning lights were illuminated. The contact stated that the vehicle was able to pull off the roadway. The contact stated that the vehicle was towed to a dealer. The vehicle was diagnosed, and it was determined that the oil pump had failed, and the engine needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 93,000. VIN tool confirms parts not available.
Mfg Campaign: 11586021
Recall Date: Apr 30, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11586093
Recall Date: Apr 30, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford EcoSport. The contact stated that while initially accelerating, the vehicle was stalling when approaching 40 MPH. The check engine warning light was illuminated, and an unknown warning message was displayed. The vehicle was taken to an independent mechanic where it was diagnosed with a turbocharger and under-boost failure. The contact stated that the failure recurred while accelerating the vehicle and making a right turn, the vehicle stalled and another vehicle crashed into the the driver's side door and the front driver's side tire of the contact's vehicle. No police report was filed. The contact received treatment for a concussion and minor muscle tears. The contact stated that there were no known injuries the 3 occupants in the other vehicle sustained. The contact's vehicle was towed to the contact's residence and later towed to a body shop. The vehicle was repaired. The contact received notification of the NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 36,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Ford EcoSport. The contact stated that while initially accelerating, the vehicle was stalling when approaching 40 MPH. The check engine warning light was illuminated, and an unknown warning message was displayed. The vehicle was taken to an independent mechanic where it was diagnosed with a turbocharger and under-boost failure. The contact stated that the failure recurred while accelerating the vehicle and making a right turn, the vehicle stalled and another vehicle crashed into the the driver's side door and the front driver's side tire of the contact's vehicle. No police report was filed. The contact received treatment for a concussion and minor muscle tears. The contact stated that there were no known injuries the 3 occupants in the other vehicle sustained. The contact's vehicle was towed to the contact's residence and later towed to a body shop. The vehicle was repaired. The contact received notification of the NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 36,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Ford EcoSport. The contact stated that while initially accelerating, the vehicle was stalling when approaching 40 MPH. The check engine warning light was illuminated, and an unknown warning message was displayed. The vehicle was taken to an independent mechanic where it was diagnosed with a turbocharger and under-boost failure. The contact stated that the failure recurred while accelerating the vehicle and making a right turn, the vehicle stalled and another vehicle crashed into the the driver's side door and the front driver's side tire of the contact's vehicle. No police report was filed. The contact received treatment for a concussion and minor muscle tears. The contact stated that there were no known injuries the 3 occupants in the other vehicle sustained. The contact's vehicle was towed to the contact's residence and later towed to a body shop. The vehicle was repaired. The contact received notification of the NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 36,000. VIN tool confirms parts not available.
Mfg Campaign: 11586146
Recall Date: Apr 30, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11586201
Recall Date: Apr 30, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford EcoSport. The contact stated while his wife was driving approximately 55 MPH, the "Oil" warning light illuminated, and there was a knocking sound coming from the engine compartment. The vehicle was immediately parked and later towed to the local mechanic who diagnosed that the engine oil pump had failed. The vehicle was later towed to the local dealer who confirmed the diagnosis. The contact was informed that the failure was related to the NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) but the parts were not yet available. The vehicle was not repaired. The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 65,000. The VIN was not available.
Corrective Action:
The contact owns a 2018 Ford EcoSport. The contact stated while his wife was driving approximately 55 MPH, the "Oil" warning light illuminated, and there was a knocking sound coming from the engine compartment. The vehicle was immediately parked and later towed to the local mechanic who diagnosed that the engine oil pump had failed. The vehicle was later towed to the local dealer who confirmed the diagnosis. The contact was informed that the failure was related to the NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) but the parts were not yet available. The vehicle was not repaired. The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 65,000. The VIN was not available.
Additional Notes:
The contact owns a 2018 Ford EcoSport. The contact stated while his wife was driving approximately 55 MPH, the "Oil" warning light illuminated, and there was a knocking sound coming from the engine compartment. The vehicle was immediately parked and later towed to the local mechanic who diagnosed that the engine oil pump had failed. The vehicle was later towed to the local dealer who confirmed the diagnosis. The contact was informed that the failure was related to the NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) but the parts were not yet available. The vehicle was not repaired. The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 65,000. The VIN was not available.
Mfg Campaign: 11585757
Recall Date: Apr 29, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Engine inconsistently stutters and stalls. Ignition coils, fuel injector, and spark plugs all had to be replaced multiple times. Problem has been reproduced by repair places but not fixed and the source of the problem has not been found. The vehicle has been inspected by the dealership, they advise to replace ignition coils again for the fourth time and still do not know what is causing the problem or how to fix it. Problem is inconsistent and happens at random, engine light turns on an blinks also at random, not when problems and stalling happens. UNKNOWN cause
Corrective Action:
Engine inconsistently stutters and stalls. Ignition coils, fuel injector, and spark plugs all had to be replaced multiple times. Problem has been reproduced by repair places but not fixed and the source of the problem has not been found. The vehicle has been inspected by the dealership, they advise to replace ignition coils again for the fourth time and still do not know what is causing the problem or how to fix it. Problem is inconsistent and happens at random, engine light turns on an blinks also at random, not when problems and stalling happens. UNKNOWN cause
Additional Notes:
Engine inconsistently stutters and stalls. Ignition coils, fuel injector, and spark plugs all had to be replaced multiple times. Problem has been reproduced by repair places but not fixed and the source of the problem has not been found. The vehicle has been inspected by the dealership, they advise to replace ignition coils again for the fourth time and still do not know what is causing the problem or how to fix it. Problem is inconsistent and happens at random, engine light turns on an blinks also at random, not when problems and stalling happens. UNKNOWN cause
Mfg Campaign: 11585763
Recall Date: Apr 29, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine inconsistently stutters and stalls. Ignition coils, fuel injector, and spark plugs all had to be replaced multiple times. Problem has been reproduced by repair places but not fixed and the source of the problem has not been found. The vehicle has been inspected by the dealership, they advise to replace ignition coils again for the fourth time and still do not know what is causing the problem or how to fix it. Problem is inconsistent and happens at random, engine light turns on an blinks also at random, not when problems and stalling happens. UNKNOWN cause
Corrective Action:
Engine inconsistently stutters and stalls. Ignition coils, fuel injector, and spark plugs all had to be replaced multiple times. Problem has been reproduced by repair places but not fixed and the source of the problem has not been found. The vehicle has been inspected by the dealership, they advise to replace ignition coils again for the fourth time and still do not know what is causing the problem or how to fix it. Problem is inconsistent and happens at random, engine light turns on an blinks also at random, not when problems and stalling happens. UNKNOWN cause
Additional Notes:
Engine inconsistently stutters and stalls. Ignition coils, fuel injector, and spark plugs all had to be replaced multiple times. Problem has been reproduced by repair places but not fixed and the source of the problem has not been found. The vehicle has been inspected by the dealership, they advise to replace ignition coils again for the fourth time and still do not know what is causing the problem or how to fix it. Problem is inconsistent and happens at random, engine light turns on an blinks also at random, not when problems and stalling happens. UNKNOWN cause
Mfg Campaign: 11585763
Recall Date: Apr 29, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford EcoSport. The contact stated while driving 60 MPH, the engine and oil pressure warning lights illuminated. The vehicle was making an abnormal sound. The vehicle was towed to the local dealer where it was diagnosed that the engine and oil pump tensioner had failed, and an engine replacement was needed. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was contacted. The failure mileage was approximately 78,000.
Corrective Action:
The contact owns a 2018 Ford EcoSport. The contact stated while driving 60 MPH, the engine and oil pressure warning lights illuminated. The vehicle was making an abnormal sound. The vehicle was towed to the local dealer where it was diagnosed that the engine and oil pump tensioner had failed, and an engine replacement was needed. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was contacted. The failure mileage was approximately 78,000.
Additional Notes:
The contact owns a 2018 Ford EcoSport. The contact stated while driving 60 MPH, the engine and oil pressure warning lights illuminated. The vehicle was making an abnormal sound. The vehicle was towed to the local dealer where it was diagnosed that the engine and oil pump tensioner had failed, and an engine replacement was needed. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was contacted. The failure mileage was approximately 78,000.
Mfg Campaign: 11585919
Recall Date: Apr 29, 2024
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