Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus and 2018-2022 Ford EcoSport vehicles. The oil pump drive belt or drive belt tensioner may fail, resulting in a loss of engine oil pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S64
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Ecosport vehicles sold in the United States Federal Territiories. These vehicles were shipped with the European brake reservoir pictogram cap label and the European English language owner's manual kits. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18C04
Recall Date: May 14, 2018
Consumer Complaints
870 ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 35 MPH, the vehicle stalled. There were no warning lights illuminated. The contact was able to restart the vehicle and continue driving. Approximately two and a half years later, while driving approximately 40 MPH, there was a knocking sound coming from the engine compartment. The low oil pressure warning light illuminated. The contact pulled over, parked the vehicle, and had the vehicle towed. The dealer was contacted, and the vehicle was taken to the dealer where it was diagnosed that the battery cable had melted after the first failure. The vehicle was returned to the dealer where it was diagnosed that the engine had failed. The battery, engine, and catalytic converter had been replaced; however, the recall repair had not been completed. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 35 MPH, the vehicle stalled. There were no warning lights illuminated. The contact was able to restart the vehicle and continue driving. Approximately two and a half years later, while driving approximately 40 MPH, there was a knocking sound coming from the engine compartment. The low oil pressure warning light illuminated. The contact pulled over, parked the vehicle, and had the vehicle towed. The dealer was contacted, and the vehicle was taken to the dealer where it was diagnosed that the battery cable had melted after the first failure. The vehicle was returned to the dealer where it was diagnosed that the engine had failed. The battery, engine, and catalytic converter had been replaced; however, the recall repair had not been completed. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 35 MPH, the vehicle stalled. There were no warning lights illuminated. The contact was able to restart the vehicle and continue driving. Approximately two and a half years later, while driving approximately 40 MPH, there was a knocking sound coming from the engine compartment. The low oil pressure warning light illuminated. The contact pulled over, parked the vehicle, and had the vehicle towed. The dealer was contacted, and the vehicle was taken to the dealer where it was diagnosed that the battery cable had melted after the first failure. The vehicle was returned to the dealer where it was diagnosed that the engine had failed. The battery, engine, and catalytic converter had been replaced; however, the recall repair had not been completed. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Mfg Campaign: 11564845
Recall Date: Jan 11, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 35 MPH, the vehicle stalled. There were no warning lights illuminated. The contact was able to restart the vehicle and continue driving. Approximately two and a half years later, while driving approximately 40 MPH, there was a knocking sound coming from the engine compartment. The low oil pressure warning light illuminated. The contact pulled over, parked the vehicle, and had the vehicle towed. The dealer was contacted, and the vehicle was taken to the dealer where it was diagnosed that the battery cable had melted after the first failure. The vehicle was returned to the dealer where it was diagnosed that the engine had failed. The battery, engine, and catalytic converter had been replaced; however, the recall repair had not been completed. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 35 MPH, the vehicle stalled. There were no warning lights illuminated. The contact was able to restart the vehicle and continue driving. Approximately two and a half years later, while driving approximately 40 MPH, there was a knocking sound coming from the engine compartment. The low oil pressure warning light illuminated. The contact pulled over, parked the vehicle, and had the vehicle towed. The dealer was contacted, and the vehicle was taken to the dealer where it was diagnosed that the battery cable had melted after the first failure. The vehicle was returned to the dealer where it was diagnosed that the engine had failed. The battery, engine, and catalytic converter had been replaced; however, the recall repair had not been completed. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 35 MPH, the vehicle stalled. There were no warning lights illuminated. The contact was able to restart the vehicle and continue driving. Approximately two and a half years later, while driving approximately 40 MPH, there was a knocking sound coming from the engine compartment. The low oil pressure warning light illuminated. The contact pulled over, parked the vehicle, and had the vehicle towed. The dealer was contacted, and the vehicle was taken to the dealer where it was diagnosed that the battery cable had melted after the first failure. The vehicle was returned to the dealer where it was diagnosed that the engine had failed. The battery, engine, and catalytic converter had been replaced; however, the recall repair had not been completed. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Mfg Campaign: 11564845
Recall Date: Jan 11, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Potential Consequences:
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 35 MPH, the vehicle stalled. There were no warning lights illuminated. The contact was able to restart the vehicle and continue driving. Approximately two and a half years later, while driving approximately 40 MPH, there was a knocking sound coming from the engine compartment. The low oil pressure warning light illuminated. The contact pulled over, parked the vehicle, and had the vehicle towed. The dealer was contacted, and the vehicle was taken to the dealer where it was diagnosed that the battery cable had melted after the first failure. The vehicle was returned to the dealer where it was diagnosed that the engine had failed. The battery, engine, and catalytic converter had been replaced; however, the recall repair had not been completed. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 35 MPH, the vehicle stalled. There were no warning lights illuminated. The contact was able to restart the vehicle and continue driving. Approximately two and a half years later, while driving approximately 40 MPH, there was a knocking sound coming from the engine compartment. The low oil pressure warning light illuminated. The contact pulled over, parked the vehicle, and had the vehicle towed. The dealer was contacted, and the vehicle was taken to the dealer where it was diagnosed that the battery cable had melted after the first failure. The vehicle was returned to the dealer where it was diagnosed that the engine had failed. The battery, engine, and catalytic converter had been replaced; however, the recall repair had not been completed. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 35 MPH, the vehicle stalled. There were no warning lights illuminated. The contact was able to restart the vehicle and continue driving. Approximately two and a half years later, while driving approximately 40 MPH, there was a knocking sound coming from the engine compartment. The low oil pressure warning light illuminated. The contact pulled over, parked the vehicle, and had the vehicle towed. The dealer was contacted, and the vehicle was taken to the dealer where it was diagnosed that the battery cable had melted after the first failure. The vehicle was returned to the dealer where it was diagnosed that the engine had failed. The battery, engine, and catalytic converter had been replaced; however, the recall repair had not been completed. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Mfg Campaign: 11564845
Recall Date: Jan 11, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford EcoSport. The contact stated while driving approximately 75 MPH, there was an abnormally loud sound in the cabin of the vehicle. The contact stated that the vehicle was losing motive power. The contact depressed the accelerator pedal and the vehicle continued to lose motive power. The contact stated that the engine was not revving while depressing the accelerator pedal. The contact stated no warning light was illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the turbocharger had failed and damaged the engine, causing other engine systems to fail. The contact stated that the dealer was going to email a detailed list of parts that needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and became aware of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) for which the VIN was included. The contact stated that the dealer confirmed that the failure was linked to the recall. The failure mileage was approximately 75,000.
Corrective Action:
The contact owns a 2018 Ford EcoSport. The contact stated while driving approximately 75 MPH, there was an abnormally loud sound in the cabin of the vehicle. The contact stated that the vehicle was losing motive power. The contact depressed the accelerator pedal and the vehicle continued to lose motive power. The contact stated that the engine was not revving while depressing the accelerator pedal. The contact stated no warning light was illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the turbocharger had failed and damaged the engine, causing other engine systems to fail. The contact stated that the dealer was going to email a detailed list of parts that needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and became aware of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) for which the VIN was included. The contact stated that the dealer confirmed that the failure was linked to the recall. The failure mileage was approximately 75,000.
Additional Notes:
The contact owns a 2018 Ford EcoSport. The contact stated while driving approximately 75 MPH, there was an abnormally loud sound in the cabin of the vehicle. The contact stated that the vehicle was losing motive power. The contact depressed the accelerator pedal and the vehicle continued to lose motive power. The contact stated that the engine was not revving while depressing the accelerator pedal. The contact stated no warning light was illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the turbocharger had failed and damaged the engine, causing other engine systems to fail. The contact stated that the dealer was going to email a detailed list of parts that needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and became aware of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) for which the VIN was included. The contact stated that the dealer confirmed that the failure was linked to the recall. The failure mileage was approximately 75,000.
Mfg Campaign: 11564916
Recall Date: Jan 11, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford EcoSport. The contact stated while driving approximately 75 MPH, there was an abnormally loud sound in the cabin of the vehicle. The contact stated that the vehicle was losing motive power. The contact depressed the accelerator pedal and the vehicle continued to lose motive power. The contact stated that the engine was not revving while depressing the accelerator pedal. The contact stated no warning light was illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the turbocharger had failed and damaged the engine, causing other engine systems to fail. The contact stated that the dealer was going to email a detailed list of parts that needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and became aware of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) for which the VIN was included. The contact stated that the dealer confirmed that the failure was linked to the recall. The failure mileage was approximately 75,000.
Corrective Action:
The contact owns a 2018 Ford EcoSport. The contact stated while driving approximately 75 MPH, there was an abnormally loud sound in the cabin of the vehicle. The contact stated that the vehicle was losing motive power. The contact depressed the accelerator pedal and the vehicle continued to lose motive power. The contact stated that the engine was not revving while depressing the accelerator pedal. The contact stated no warning light was illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the turbocharger had failed and damaged the engine, causing other engine systems to fail. The contact stated that the dealer was going to email a detailed list of parts that needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and became aware of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) for which the VIN was included. The contact stated that the dealer confirmed that the failure was linked to the recall. The failure mileage was approximately 75,000.
Additional Notes:
The contact owns a 2018 Ford EcoSport. The contact stated while driving approximately 75 MPH, there was an abnormally loud sound in the cabin of the vehicle. The contact stated that the vehicle was losing motive power. The contact depressed the accelerator pedal and the vehicle continued to lose motive power. The contact stated that the engine was not revving while depressing the accelerator pedal. The contact stated no warning light was illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the turbocharger had failed and damaged the engine, causing other engine systems to fail. The contact stated that the dealer was going to email a detailed list of parts that needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and became aware of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) for which the VIN was included. The contact stated that the dealer confirmed that the failure was linked to the recall. The failure mileage was approximately 75,000.
Mfg Campaign: 11564916
Recall Date: Jan 11, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford EcoSport. The contact stated while driving 50 MPH, the RPM rose to 7,000 RPM, and vehicle was making an abnormal sound coming from the engine compartment. The contact stated that the engine oil pressure message was displayed. The vehicle was taken to the residence. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 72,290.
Corrective Action:
The contact owns a 2018 Ford EcoSport. The contact stated while driving 50 MPH, the RPM rose to 7,000 RPM, and vehicle was making an abnormal sound coming from the engine compartment. The contact stated that the engine oil pressure message was displayed. The vehicle was taken to the residence. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 72,290.
Additional Notes:
The contact owns a 2018 Ford EcoSport. The contact stated while driving 50 MPH, the RPM rose to 7,000 RPM, and vehicle was making an abnormal sound coming from the engine compartment. The contact stated that the engine oil pressure message was displayed. The vehicle was taken to the residence. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 72,290.
Mfg Campaign: 11564978
Recall Date: Jan 11, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I was driving our 2018 Ford Ecosport at highway speed when the "low oil pressure" dashbord light came on. Within a minute or so, the engine stopped and I steered my vehicle to the side of the road. I was unable to restart the engine and had to have it towed to a Ford dealership. After the dealership ran a diagnistic on my vehicle, I was told that the oil pump had failed and that the engine siezed up.
Corrective Action:
I was driving our 2018 Ford Ecosport at highway speed when the "low oil pressure" dashbord light came on. Within a minute or so, the engine stopped and I steered my vehicle to the side of the road. I was unable to restart the engine and had to have it towed to a Ford dealership. After the dealership ran a diagnistic on my vehicle, I was told that the oil pump had failed and that the engine siezed up.
Additional Notes:
I was driving our 2018 Ford Ecosport at highway speed when the "low oil pressure" dashbord light came on. Within a minute or so, the engine stopped and I steered my vehicle to the side of the road. I was unable to restart the engine and had to have it towed to a Ford dealership. After the dealership ran a diagnistic on my vehicle, I was told that the oil pump had failed and that the engine siezed up.
Mfg Campaign: 11565016
Recall Date: Jan 11, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I was driving our 2018 Ford Ecosport at highway speed when the "low oil pressure" dashbord light came on. Within a minute or so, the engine stopped and I steered my vehicle to the side of the road. I was unable to restart the engine and had to have it towed to a Ford dealership. After the dealership ran a diagnistic on my vehicle, I was told that the oil pump had failed and that the engine siezed up.
Corrective Action:
I was driving our 2018 Ford Ecosport at highway speed when the "low oil pressure" dashbord light came on. Within a minute or so, the engine stopped and I steered my vehicle to the side of the road. I was unable to restart the engine and had to have it towed to a Ford dealership. After the dealership ran a diagnistic on my vehicle, I was told that the oil pump had failed and that the engine siezed up.
Additional Notes:
I was driving our 2018 Ford Ecosport at highway speed when the "low oil pressure" dashbord light came on. Within a minute or so, the engine stopped and I steered my vehicle to the side of the road. I was unable to restart the engine and had to have it towed to a Ford dealership. After the dealership ran a diagnistic on my vehicle, I was told that the oil pump had failed and that the engine siezed up.
Mfg Campaign: 11565016
Recall Date: Jan 11, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
First hill start/stop assist stopped working back around may. Then the car started stalling and acting funny. Then in June it said low engine oil pressure. Took it for oil change then the engine blew on my way home on the highway. Had to get the engine fixed.
Corrective Action:
First hill start/stop assist stopped working back around may. Then the car started stalling and acting funny. Then in June it said low engine oil pressure. Took it for oil change then the engine blew on my way home on the highway. Had to get the engine fixed.
Additional Notes:
First hill start/stop assist stopped working back around may. Then the car started stalling and acting funny. Then in June it said low engine oil pressure. Took it for oil change then the engine blew on my way home on the highway. Had to get the engine fixed.
Mfg Campaign: 11564532
Recall Date: Jan 10, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
First hill start/stop assist stopped working back around may. Then the car started stalling and acting funny. Then in June it said low engine oil pressure. Took it for oil change then the engine blew on my way home on the highway. Had to get the engine fixed.
Corrective Action:
First hill start/stop assist stopped working back around may. Then the car started stalling and acting funny. Then in June it said low engine oil pressure. Took it for oil change then the engine blew on my way home on the highway. Had to get the engine fixed.
Additional Notes:
First hill start/stop assist stopped working back around may. Then the car started stalling and acting funny. Then in June it said low engine oil pressure. Took it for oil change then the engine blew on my way home on the highway. Had to get the engine fixed.
Mfg Campaign: 11564532
Recall Date: Jan 10, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Tailgate door unlatches while driving making the door ajar warning light appear on dash. The door has flung open, while driving. But usually only Makes internal cabin lights turn on. Door opens. While driving. Potentially can cause things to fall out of car while driving, could cause a wreck with cars behind me. It has not been recreated on command, but has happened many times. Dealership has inspected multiple times but no solution or anything found.the door ajar warning light comes on when the door latch fails. Warning light only appears when the issue happens. This happens once a week at least for the last 2 years
Corrective Action:
Tailgate door unlatches while driving making the door ajar warning light appear on dash. The door has flung open, while driving. But usually only Makes internal cabin lights turn on. Door opens. While driving. Potentially can cause things to fall out of car while driving, could cause a wreck with cars behind me. It has not been recreated on command, but has happened many times. Dealership has inspected multiple times but no solution or anything found.the door ajar warning light comes on when the door latch fails. Warning light only appears when the issue happens. This happens once a week at least for the last 2 years
Additional Notes:
Tailgate door unlatches while driving making the door ajar warning light appear on dash. The door has flung open, while driving. But usually only Makes internal cabin lights turn on. Door opens. While driving. Potentially can cause things to fall out of car while driving, could cause a wreck with cars behind me. It has not been recreated on command, but has happened many times. Dealership has inspected multiple times but no solution or anything found.the door ajar warning light comes on when the door latch fails. Warning light only appears when the issue happens. This happens once a week at least for the last 2 years
Mfg Campaign: 11564735
Recall Date: Jan 10, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Tailgate door unlatches while driving making the door ajar warning light appear on dash. The door has flung open, while driving. But usually only Makes internal cabin lights turn on. Door opens. While driving. Potentially can cause things to fall out of car while driving, could cause a wreck with cars behind me. It has not been recreated on command, but has happened many times. Dealership has inspected multiple times but no solution or anything found.the door ajar warning light comes on when the door latch fails. Warning light only appears when the issue happens. This happens once a week at least for the last 2 years
Corrective Action:
Tailgate door unlatches while driving making the door ajar warning light appear on dash. The door has flung open, while driving. But usually only Makes internal cabin lights turn on. Door opens. While driving. Potentially can cause things to fall out of car while driving, could cause a wreck with cars behind me. It has not been recreated on command, but has happened many times. Dealership has inspected multiple times but no solution or anything found.the door ajar warning light comes on when the door latch fails. Warning light only appears when the issue happens. This happens once a week at least for the last 2 years
Additional Notes:
Tailgate door unlatches while driving making the door ajar warning light appear on dash. The door has flung open, while driving. But usually only Makes internal cabin lights turn on. Door opens. While driving. Potentially can cause things to fall out of car while driving, could cause a wreck with cars behind me. It has not been recreated on command, but has happened many times. Dealership has inspected multiple times but no solution or anything found.the door ajar warning light comes on when the door latch fails. Warning light only appears when the issue happens. This happens once a week at least for the last 2 years
Mfg Campaign: 11564735
Recall Date: Jan 10, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The engine kept staling and needing to be jump started. This happended to the point where I loss all power at a light where I ended up causing traffic. This kept happening until my engine light turned on. After the engine light came on, my car could no longer start eventhough the battery was fine. I had a mobile mechanic look at the vehicle and they were unable to find what was wrong even after they had done an engine diagnostic where they had a lot of issues detected on the computer. I have been affected with this since October and as struggling college student I cant afford to have it towed to the dealership. As of January 2024 I have not been able to jump start my car at all even with a good battery. My car is now collecting dust parked on the street by my apartment.
Corrective Action:
The engine kept staling and needing to be jump started. This happended to the point where I loss all power at a light where I ended up causing traffic. This kept happening until my engine light turned on. After the engine light came on, my car could no longer start eventhough the battery was fine. I had a mobile mechanic look at the vehicle and they were unable to find what was wrong even after they had done an engine diagnostic where they had a lot of issues detected on the computer. I have been affected with this since October and as struggling college student I cant afford to have it towed to the dealership. As of January 2024 I have not been able to jump start my car at all even with a good battery. My car is now collecting dust parked on the street by my apartment.
Additional Notes:
The engine kept staling and needing to be jump started. This happended to the point where I loss all power at a light where I ended up causing traffic. This kept happening until my engine light turned on. After the engine light came on, my car could no longer start eventhough the battery was fine. I had a mobile mechanic look at the vehicle and they were unable to find what was wrong even after they had done an engine diagnostic where they had a lot of issues detected on the computer. I have been affected with this since October and as struggling college student I cant afford to have it towed to the dealership. As of January 2024 I have not been able to jump start my car at all even with a good battery. My car is now collecting dust parked on the street by my apartment.
Mfg Campaign: 11564374
Recall Date: Jan 9, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This has happened several times. While driving, the dashboard goes completely black. No gauges, no radio, no turn signals, no power steering, sometimes the wipers will work, no heat, no defrost. As suddenly as it went away everything comes back and the power steering causes the steering wheel to jerk in your hand. I’ve called Ford Customer Relations twice and they are not concerned that that is a safety issue. However, all the gauges went out last night and now won’t come back. I have video of the incident happening while driving but your website won’t allow me to upload it.
Corrective Action:
This has happened several times. While driving, the dashboard goes completely black. No gauges, no radio, no turn signals, no power steering, sometimes the wipers will work, no heat, no defrost. As suddenly as it went away everything comes back and the power steering causes the steering wheel to jerk in your hand. I’ve called Ford Customer Relations twice and they are not concerned that that is a safety issue. However, all the gauges went out last night and now won’t come back. I have video of the incident happening while driving but your website won’t allow me to upload it.
Additional Notes:
This has happened several times. While driving, the dashboard goes completely black. No gauges, no radio, no turn signals, no power steering, sometimes the wipers will work, no heat, no defrost. As suddenly as it went away everything comes back and the power steering causes the steering wheel to jerk in your hand. I’ve called Ford Customer Relations twice and they are not concerned that that is a safety issue. However, all the gauges went out last night and now won’t come back. I have video of the incident happening while driving but your website won’t allow me to upload it.
Mfg Campaign: 11564233
Recall Date: Jan 8, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
This has happened several times. While driving, the dashboard goes completely black. No gauges, no radio, no turn signals, no power steering, sometimes the wipers will work, no heat, no defrost. As suddenly as it went away everything comes back and the power steering causes the steering wheel to jerk in your hand. I’ve called Ford Customer Relations twice and they are not concerned that that is a safety issue. However, all the gauges went out last night and now won’t come back. I have video of the incident happening while driving but your website won’t allow me to upload it.
Corrective Action:
This has happened several times. While driving, the dashboard goes completely black. No gauges, no radio, no turn signals, no power steering, sometimes the wipers will work, no heat, no defrost. As suddenly as it went away everything comes back and the power steering causes the steering wheel to jerk in your hand. I’ve called Ford Customer Relations twice and they are not concerned that that is a safety issue. However, all the gauges went out last night and now won’t come back. I have video of the incident happening while driving but your website won’t allow me to upload it.
Additional Notes:
This has happened several times. While driving, the dashboard goes completely black. No gauges, no radio, no turn signals, no power steering, sometimes the wipers will work, no heat, no defrost. As suddenly as it went away everything comes back and the power steering causes the steering wheel to jerk in your hand. I’ve called Ford Customer Relations twice and they are not concerned that that is a safety issue. However, all the gauges went out last night and now won’t come back. I have video of the incident happening while driving but your website won’t allow me to upload it.
Mfg Campaign: 11564233
Recall Date: Jan 8, 2024
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
This has happened several times. While driving, the dashboard goes completely black. No gauges, no radio, no turn signals, no power steering, sometimes the wipers will work, no heat, no defrost. As suddenly as it went away everything comes back and the power steering causes the steering wheel to jerk in your hand. I’ve called Ford Customer Relations twice and they are not concerned that that is a safety issue. However, all the gauges went out last night and now won’t come back. I have video of the incident happening while driving but your website won’t allow me to upload it.
Corrective Action:
This has happened several times. While driving, the dashboard goes completely black. No gauges, no radio, no turn signals, no power steering, sometimes the wipers will work, no heat, no defrost. As suddenly as it went away everything comes back and the power steering causes the steering wheel to jerk in your hand. I’ve called Ford Customer Relations twice and they are not concerned that that is a safety issue. However, all the gauges went out last night and now won’t come back. I have video of the incident happening while driving but your website won’t allow me to upload it.
Additional Notes:
This has happened several times. While driving, the dashboard goes completely black. No gauges, no radio, no turn signals, no power steering, sometimes the wipers will work, no heat, no defrost. As suddenly as it went away everything comes back and the power steering causes the steering wheel to jerk in your hand. I’ve called Ford Customer Relations twice and they are not concerned that that is a safety issue. However, all the gauges went out last night and now won’t come back. I have video of the incident happening while driving but your website won’t allow me to upload it.
Mfg Campaign: 11564233
Recall Date: Jan 8, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Low oil light came on. Drove to dealer and they said need new engine. Quoted $9k
Corrective Action:
Low oil light came on. Drove to dealer and they said need new engine. Quoted $9k
Additional Notes:
Low oil light came on. Drove to dealer and they said need new engine. Quoted $9k
Mfg Campaign: 11564053
Recall Date: Jan 7, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford EcoSport. The contact stated while driving 40 MPH, the vehicle started making a rattling sound. No warning lights were illuminated. The vehicle was taken to the residence. The contact stated that the vehicle then failed to restart. The vehicle was towed to the dealer and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and a case was opened. The failure mileage was 63,500.
Corrective Action:
The contact owns a 2018 Ford EcoSport. The contact stated while driving 40 MPH, the vehicle started making a rattling sound. No warning lights were illuminated. The vehicle was taken to the residence. The contact stated that the vehicle then failed to restart. The vehicle was towed to the dealer and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and a case was opened. The failure mileage was 63,500.
Additional Notes:
The contact owns a 2018 Ford EcoSport. The contact stated while driving 40 MPH, the vehicle started making a rattling sound. No warning lights were illuminated. The vehicle was taken to the residence. The contact stated that the vehicle then failed to restart. The vehicle was towed to the dealer and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and a case was opened. The failure mileage was 63,500.
Mfg Campaign: 11563729
Recall Date: Jan 5, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While driving, the oil warning light came on. I took the car to Firestone where they said the oil was very black, but it had been less than 3,000 miles since it was changed last. They changed the oil and the light went off, but after leaving, I made it barely a quarter of a mile when the engine light came on and the car began jerking. I was able to continue driving at a very low speed to pull over safely. After parking, the car shut down and would not start back up. I had to get the car towed to the nearest Ford dealership. They diagnosed the car with an engine failure due to excessive metal debris found in the oil pan as well as in the valve train assembly. Apparently this is a known issue with the EcoSport that I was unaware of until this incident occurred. The fact that Ford knew this was an issue and took no steps to inform me or other consumers is a huge problem. Not only that, I should not have been made to pay for any repairs due to this known issue. It is clear that they went forward with production on this car with faulty parts, including the windshield wiper pump. I can definitely understand why they stopped producing this vehicle and honestly they should all be off the road at this point. I tried to upload the repair invoice, but every time I press the “upload” button, it just disappears.
Corrective Action:
While driving, the oil warning light came on. I took the car to Firestone where they said the oil was very black, but it had been less than 3,000 miles since it was changed last. They changed the oil and the light went off, but after leaving, I made it barely a quarter of a mile when the engine light came on and the car began jerking. I was able to continue driving at a very low speed to pull over safely. After parking, the car shut down and would not start back up. I had to get the car towed to the nearest Ford dealership. They diagnosed the car with an engine failure due to excessive metal debris found in the oil pan as well as in the valve train assembly. Apparently this is a known issue with the EcoSport that I was unaware of until this incident occurred. The fact that Ford knew this was an issue and took no steps to inform me or other consumers is a huge problem. Not only that, I should not have been made to pay for any repairs due to this known issue. It is clear that they went forward with production on this car with faulty parts, including the windshield wiper pump. I can definitely understand why they stopped producing this vehicle and honestly they should all be off the road at this point. I tried to upload the repair invoice, but every time I press the “upload” button, it just disappears.
Additional Notes:
While driving, the oil warning light came on. I took the car to Firestone where they said the oil was very black, but it had been less than 3,000 miles since it was changed last. They changed the oil and the light went off, but after leaving, I made it barely a quarter of a mile when the engine light came on and the car began jerking. I was able to continue driving at a very low speed to pull over safely. After parking, the car shut down and would not start back up. I had to get the car towed to the nearest Ford dealership. They diagnosed the car with an engine failure due to excessive metal debris found in the oil pan as well as in the valve train assembly. Apparently this is a known issue with the EcoSport that I was unaware of until this incident occurred. The fact that Ford knew this was an issue and took no steps to inform me or other consumers is a huge problem. Not only that, I should not have been made to pay for any repairs due to this known issue. It is clear that they went forward with production on this car with faulty parts, including the windshield wiper pump. I can definitely understand why they stopped producing this vehicle and honestly they should all be off the road at this point. I tried to upload the repair invoice, but every time I press the “upload” button, it just disappears.
Mfg Campaign: 11563743
Recall Date: Jan 5, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
While driving, the oil warning light came on. I took the car to Firestone where they said the oil was very black, but it had been less than 3,000 miles since it was changed last. They changed the oil and the light went off, but after leaving, I made it barely a quarter of a mile when the engine light came on and the car began jerking. I was able to continue driving at a very low speed to pull over safely. After parking, the car shut down and would not start back up. I had to get the car towed to the nearest Ford dealership. They diagnosed the car with an engine failure due to excessive metal debris found in the oil pan as well as in the valve train assembly. Apparently this is a known issue with the EcoSport that I was unaware of until this incident occurred. The fact that Ford knew this was an issue and took no steps to inform me or other consumers is a huge problem. Not only that, I should not have been made to pay for any repairs due to this known issue. It is clear that they went forward with production on this car with faulty parts, including the windshield wiper pump. I can definitely understand why they stopped producing this vehicle and honestly they should all be off the road at this point. I tried to upload the repair invoice, but every time I press the “upload” button, it just disappears.
Corrective Action:
While driving, the oil warning light came on. I took the car to Firestone where they said the oil was very black, but it had been less than 3,000 miles since it was changed last. They changed the oil and the light went off, but after leaving, I made it barely a quarter of a mile when the engine light came on and the car began jerking. I was able to continue driving at a very low speed to pull over safely. After parking, the car shut down and would not start back up. I had to get the car towed to the nearest Ford dealership. They diagnosed the car with an engine failure due to excessive metal debris found in the oil pan as well as in the valve train assembly. Apparently this is a known issue with the EcoSport that I was unaware of until this incident occurred. The fact that Ford knew this was an issue and took no steps to inform me or other consumers is a huge problem. Not only that, I should not have been made to pay for any repairs due to this known issue. It is clear that they went forward with production on this car with faulty parts, including the windshield wiper pump. I can definitely understand why they stopped producing this vehicle and honestly they should all be off the road at this point. I tried to upload the repair invoice, but every time I press the “upload” button, it just disappears.
Additional Notes:
While driving, the oil warning light came on. I took the car to Firestone where they said the oil was very black, but it had been less than 3,000 miles since it was changed last. They changed the oil and the light went off, but after leaving, I made it barely a quarter of a mile when the engine light came on and the car began jerking. I was able to continue driving at a very low speed to pull over safely. After parking, the car shut down and would not start back up. I had to get the car towed to the nearest Ford dealership. They diagnosed the car with an engine failure due to excessive metal debris found in the oil pan as well as in the valve train assembly. Apparently this is a known issue with the EcoSport that I was unaware of until this incident occurred. The fact that Ford knew this was an issue and took no steps to inform me or other consumers is a huge problem. Not only that, I should not have been made to pay for any repairs due to this known issue. It is clear that they went forward with production on this car with faulty parts, including the windshield wiper pump. I can definitely understand why they stopped producing this vehicle and honestly they should all be off the road at this point. I tried to upload the repair invoice, but every time I press the “upload” button, it just disappears.
Mfg Campaign: 11563743
Recall Date: Jan 5, 2024
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Valencia, CA • 36 yrs
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