Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus and 2018-2022 Ford EcoSport vehicles. The oil pump drive belt or drive belt tensioner may fail, resulting in a loss of engine oil pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S64
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Ford EcoSport vehicles. The front seat frames may have been improperly welded, resulting in the seat back being improperly secured. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems," and 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18C08
Recall Date: Jan 2, 2019
Consumer Complaints
502 ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was contacted. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was contacted. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was contacted. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.
Mfg Campaign: 11566997
Recall Date: Jan 22, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I was attempting to get on interstate 480, and was having a hard time accelerating. I almost got hit from behind on several occasions as I worked my way back off the freeway. I’ve been advised that my engine is no good.
Corrective Action:
I was attempting to get on interstate 480, and was having a hard time accelerating. I almost got hit from behind on several occasions as I worked my way back off the freeway. I’ve been advised that my engine is no good.
Additional Notes:
I was attempting to get on interstate 480, and was having a hard time accelerating. I almost got hit from behind on several occasions as I worked my way back off the freeway. I’ve been advised that my engine is no good.
Mfg Campaign: 11566439
Recall Date: Jan 19, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the motor mounts, oil pump hose, coolant hose, and brake fluid hose needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 39,000.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the motor mounts, oil pump hose, coolant hose, and brake fluid hose needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 39,000.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the motor mounts, oil pump hose, coolant hose, and brake fluid hose needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 39,000.
Mfg Campaign: 11566228
Recall Date: Jan 18, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the motor mounts, oil pump hose, coolant hose, and brake fluid hose needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 39,000.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the motor mounts, oil pump hose, coolant hose, and brake fluid hose needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 39,000.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the motor mounts, oil pump hose, coolant hose, and brake fluid hose needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 39,000.
Mfg Campaign: 11566228
Recall Date: Jan 18, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while driving 20 MPH, there was a knocking sound coming from the front of the vehicle. The check engine and oil warning lights were illuminated. The contact took the vehicle to a local mechanic and was informed that the failure was related to the recall. The vehicle was towed to the dealer and was diagnosed with an oil pump failure causing the engine to fail due to a lack of engine oil. The manufacturer was made aware of the failure but offered no assistance. The approximate failure mileage was 69,100.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while driving 20 MPH, there was a knocking sound coming from the front of the vehicle. The check engine and oil warning lights were illuminated. The contact took the vehicle to a local mechanic and was informed that the failure was related to the recall. The vehicle was towed to the dealer and was diagnosed with an oil pump failure causing the engine to fail due to a lack of engine oil. The manufacturer was made aware of the failure but offered no assistance. The approximate failure mileage was 69,100.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while driving 20 MPH, there was a knocking sound coming from the front of the vehicle. The check engine and oil warning lights were illuminated. The contact took the vehicle to a local mechanic and was informed that the failure was related to the recall. The vehicle was towed to the dealer and was diagnosed with an oil pump failure causing the engine to fail due to a lack of engine oil. The manufacturer was made aware of the failure but offered no assistance. The approximate failure mileage was 69,100.
Mfg Campaign: 11566354
Recall Date: Jan 18, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I was driving the car and the "low engine oil pressure" light came on and warning sounds were also providing attention. The car egine started to make grinding noises. I pulled into the closest safe parking lot and truned off the car.
Corrective Action:
I was driving the car and the "low engine oil pressure" light came on and warning sounds were also providing attention. The car egine started to make grinding noises. I pulled into the closest safe parking lot and truned off the car.
Additional Notes:
I was driving the car and the "low engine oil pressure" light came on and warning sounds were also providing attention. The car egine started to make grinding noises. I pulled into the closest safe parking lot and truned off the car.
Mfg Campaign: 11566028
Recall Date: Jan 17, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
When I was driving on the freeway about an hour away from home, I got a light on my dash for "Low oil pressure." I immediately pulled off to the side and turned my car off. In the middle of a rainstorm and in the dark I checked under the hood and checked the oil level and it was normal. Remind you I got oil changes very frequently when recommended and at this time I got an oil change about 4 weeks before. I called a tow serve to have my car taken to my local mechanics shop. Immediately, the mechanic thought the worst and said it sounds like it might be an engine rebuild. He saw this issue before on other Ecosports as of recently with a degrading wet oil belt. That is what this issue was. The oil belt teeth were degrading and the arm holding the oil pump belt separated, causing loss of engine oil pressure. My engine was replaced after a week of being in the shop and it came with a very expensive mechanics bill.
Corrective Action:
When I was driving on the freeway about an hour away from home, I got a light on my dash for "Low oil pressure." I immediately pulled off to the side and turned my car off. In the middle of a rainstorm and in the dark I checked under the hood and checked the oil level and it was normal. Remind you I got oil changes very frequently when recommended and at this time I got an oil change about 4 weeks before. I called a tow serve to have my car taken to my local mechanics shop. Immediately, the mechanic thought the worst and said it sounds like it might be an engine rebuild. He saw this issue before on other Ecosports as of recently with a degrading wet oil belt. That is what this issue was. The oil belt teeth were degrading and the arm holding the oil pump belt separated, causing loss of engine oil pressure. My engine was replaced after a week of being in the shop and it came with a very expensive mechanics bill.
Additional Notes:
When I was driving on the freeway about an hour away from home, I got a light on my dash for "Low oil pressure." I immediately pulled off to the side and turned my car off. In the middle of a rainstorm and in the dark I checked under the hood and checked the oil level and it was normal. Remind you I got oil changes very frequently when recommended and at this time I got an oil change about 4 weeks before. I called a tow serve to have my car taken to my local mechanics shop. Immediately, the mechanic thought the worst and said it sounds like it might be an engine rebuild. He saw this issue before on other Ecosports as of recently with a degrading wet oil belt. That is what this issue was. The oil belt teeth were degrading and the arm holding the oil pump belt separated, causing loss of engine oil pressure. My engine was replaced after a week of being in the shop and it came with a very expensive mechanics bill.
Mfg Campaign: 11565880
Recall Date: Jan 16, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
recall Out of nowhere my car began to struggle to accelerate and ultimately in the middle of driving up a rather steep hill, my car cut off on me completely i almost collided with another car trying to get out of the middle of the road because the car was showing down significantly. the engine light and the oil light came on and a "low engine oil pressure" alert was coming on as well. this problem began three months before cutting off on me on the road and ford tried to tell me it was from not getting frequent oil changes and that was not correct my car was up to date. they quoted be me $10,000 for repairs and offered me $800 for my car based off of these problems when a trade in was suggested. i know they were trying to take advantage of me. i have no other vehicle i need this car to transport my child. when i check my service records on the app it conveniently states that the work done was unknown but i paid to have the problem diagnosed and for a rental which wasn't covered because i was only 300 miles over the warranty. i have spent countless dollars on rentals and ubers because my car is not drivable. i need my car fixed completely and reimbursement for money spent on rental cars and ubers for a problem ford had BEEN known about.
Corrective Action:
recall Out of nowhere my car began to struggle to accelerate and ultimately in the middle of driving up a rather steep hill, my car cut off on me completely i almost collided with another car trying to get out of the middle of the road because the car was showing down significantly. the engine light and the oil light came on and a "low engine oil pressure" alert was coming on as well. this problem began three months before cutting off on me on the road and ford tried to tell me it was from not getting frequent oil changes and that was not correct my car was up to date. they quoted be me $10,000 for repairs and offered me $800 for my car based off of these problems when a trade in was suggested. i know they were trying to take advantage of me. i have no other vehicle i need this car to transport my child. when i check my service records on the app it conveniently states that the work done was unknown but i paid to have the problem diagnosed and for a rental which wasn't covered because i was only 300 miles over the warranty. i have spent countless dollars on rentals and ubers because my car is not drivable. i need my car fixed completely and reimbursement for money spent on rental cars and ubers for a problem ford had BEEN known about.
Additional Notes:
recall Out of nowhere my car began to struggle to accelerate and ultimately in the middle of driving up a rather steep hill, my car cut off on me completely i almost collided with another car trying to get out of the middle of the road because the car was showing down significantly. the engine light and the oil light came on and a "low engine oil pressure" alert was coming on as well. this problem began three months before cutting off on me on the road and ford tried to tell me it was from not getting frequent oil changes and that was not correct my car was up to date. they quoted be me $10,000 for repairs and offered me $800 for my car based off of these problems when a trade in was suggested. i know they were trying to take advantage of me. i have no other vehicle i need this car to transport my child. when i check my service records on the app it conveniently states that the work done was unknown but i paid to have the problem diagnosed and for a rental which wasn't covered because i was only 300 miles over the warranty. i have spent countless dollars on rentals and ubers because my car is not drivable. i need my car fixed completely and reimbursement for money spent on rental cars and ubers for a problem ford had BEEN known about.
Mfg Campaign: 11565593
Recall Date: Jan 15, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
recall Out of nowhere my car began to struggle to accelerate and ultimately in the middle of driving up a rather steep hill, my car cut off on me completely i almost collided with another car trying to get out of the middle of the road because the car was showing down significantly. the engine light and the oil light came on and a "low engine oil pressure" alert was coming on as well. this problem began three months before cutting off on me on the road and ford tried to tell me it was from not getting frequent oil changes and that was not correct my car was up to date. they quoted be me $10,000 for repairs and offered me $800 for my car based off of these problems when a trade in was suggested. i know they were trying to take advantage of me. i have no other vehicle i need this car to transport my child. when i check my service records on the app it conveniently states that the work done was unknown but i paid to have the problem diagnosed and for a rental which wasn't covered because i was only 300 miles over the warranty. i have spent countless dollars on rentals and ubers because my car is not drivable. i need my car fixed completely and reimbursement for money spent on rental cars and ubers for a problem ford had BEEN known about.
Corrective Action:
recall Out of nowhere my car began to struggle to accelerate and ultimately in the middle of driving up a rather steep hill, my car cut off on me completely i almost collided with another car trying to get out of the middle of the road because the car was showing down significantly. the engine light and the oil light came on and a "low engine oil pressure" alert was coming on as well. this problem began three months before cutting off on me on the road and ford tried to tell me it was from not getting frequent oil changes and that was not correct my car was up to date. they quoted be me $10,000 for repairs and offered me $800 for my car based off of these problems when a trade in was suggested. i know they were trying to take advantage of me. i have no other vehicle i need this car to transport my child. when i check my service records on the app it conveniently states that the work done was unknown but i paid to have the problem diagnosed and for a rental which wasn't covered because i was only 300 miles over the warranty. i have spent countless dollars on rentals and ubers because my car is not drivable. i need my car fixed completely and reimbursement for money spent on rental cars and ubers for a problem ford had BEEN known about.
Additional Notes:
recall Out of nowhere my car began to struggle to accelerate and ultimately in the middle of driving up a rather steep hill, my car cut off on me completely i almost collided with another car trying to get out of the middle of the road because the car was showing down significantly. the engine light and the oil light came on and a "low engine oil pressure" alert was coming on as well. this problem began three months before cutting off on me on the road and ford tried to tell me it was from not getting frequent oil changes and that was not correct my car was up to date. they quoted be me $10,000 for repairs and offered me $800 for my car based off of these problems when a trade in was suggested. i know they were trying to take advantage of me. i have no other vehicle i need this car to transport my child. when i check my service records on the app it conveniently states that the work done was unknown but i paid to have the problem diagnosed and for a rental which wasn't covered because i was only 300 miles over the warranty. i have spent countless dollars on rentals and ubers because my car is not drivable. i need my car fixed completely and reimbursement for money spent on rental cars and ubers for a problem ford had BEEN known about.
Mfg Campaign: 11565593
Recall Date: Jan 15, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
recall Out of nowhere my car began to struggle to accelerate and ultimately in the middle of driving up a rather steep hill, my car cut off on me completely i almost collided with another car trying to get out of the middle of the road because the car was showing down significantly. the engine light and the oil light came on and a "low engine oil pressure" alert was coming on as well. this problem began three months before cutting off on me on the road and ford tried to tell me it was from not getting frequent oil changes and that was not correct my car was up to date. they quoted be me $10,000 for repairs and offered me $800 for my car based off of these problems when a trade in was suggested. i know they were trying to take advantage of me. i have no other vehicle i need this car to transport my child. when i check my service records on the app it conveniently states that the work done was unknown but i paid to have the problem diagnosed and for a rental which wasn't covered because i was only 300 miles over the warranty. i have spent countless dollars on rentals and ubers because my car is not drivable. i need my car fixed completely and reimbursement for money spent on rental cars and ubers for a problem ford had BEEN known about.
Corrective Action:
recall Out of nowhere my car began to struggle to accelerate and ultimately in the middle of driving up a rather steep hill, my car cut off on me completely i almost collided with another car trying to get out of the middle of the road because the car was showing down significantly. the engine light and the oil light came on and a "low engine oil pressure" alert was coming on as well. this problem began three months before cutting off on me on the road and ford tried to tell me it was from not getting frequent oil changes and that was not correct my car was up to date. they quoted be me $10,000 for repairs and offered me $800 for my car based off of these problems when a trade in was suggested. i know they were trying to take advantage of me. i have no other vehicle i need this car to transport my child. when i check my service records on the app it conveniently states that the work done was unknown but i paid to have the problem diagnosed and for a rental which wasn't covered because i was only 300 miles over the warranty. i have spent countless dollars on rentals and ubers because my car is not drivable. i need my car fixed completely and reimbursement for money spent on rental cars and ubers for a problem ford had BEEN known about.
Additional Notes:
recall Out of nowhere my car began to struggle to accelerate and ultimately in the middle of driving up a rather steep hill, my car cut off on me completely i almost collided with another car trying to get out of the middle of the road because the car was showing down significantly. the engine light and the oil light came on and a "low engine oil pressure" alert was coming on as well. this problem began three months before cutting off on me on the road and ford tried to tell me it was from not getting frequent oil changes and that was not correct my car was up to date. they quoted be me $10,000 for repairs and offered me $800 for my car based off of these problems when a trade in was suggested. i know they were trying to take advantage of me. i have no other vehicle i need this car to transport my child. when i check my service records on the app it conveniently states that the work done was unknown but i paid to have the problem diagnosed and for a rental which wasn't covered because i was only 300 miles over the warranty. i have spent countless dollars on rentals and ubers because my car is not drivable. i need my car fixed completely and reimbursement for money spent on rental cars and ubers for a problem ford had BEEN known about.
Mfg Campaign: 11565593
Recall Date: Jan 15, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission problems at 40k miles... under warranty they... ford... replaced solenoid and more maybe?...and at 80k miles...Transmission is slipping doing same thing...UNKNOWN what full problem is ..car shifts hard..it's random No check engine light.. jumps when driving...
Corrective Action:
Transmission problems at 40k miles... under warranty they... ford... replaced solenoid and more maybe?...and at 80k miles...Transmission is slipping doing same thing...UNKNOWN what full problem is ..car shifts hard..it's random No check engine light.. jumps when driving...
Additional Notes:
Transmission problems at 40k miles... under warranty they... ford... replaced solenoid and more maybe?...and at 80k miles...Transmission is slipping doing same thing...UNKNOWN what full problem is ..car shifts hard..it's random No check engine light.. jumps when driving...
Mfg Campaign: 11565473
Recall Date: Jan 14, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Car currently isn’t driveable due to vehicle stopping on the highway. Engine light came on and oil pressure was lost. I can’t wait till recall to get car fixed nor can afford repairs
Corrective Action:
Car currently isn’t driveable due to vehicle stopping on the highway. Engine light came on and oil pressure was lost. I can’t wait till recall to get car fixed nor can afford repairs
Additional Notes:
Car currently isn’t driveable due to vehicle stopping on the highway. Engine light came on and oil pressure was lost. I can’t wait till recall to get car fixed nor can afford repairs
Mfg Campaign: 11565017
Recall Date: Jan 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Oil pump belt broke and created engine damage on the way to the Ford dealership.
Corrective Action:
Oil pump belt broke and created engine damage on the way to the Ford dealership.
Additional Notes:
Oil pump belt broke and created engine damage on the way to the Ford dealership.
Mfg Campaign: 11565030
Recall Date: Jan 12, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the oil pressure warning light illuminated. The contact stated that the vehicle was driving unusually rough. The contact drove the vehicle to a local parking lot and parked the vehicle. The vehicle was towed to the dealer where it was diagnosed with a coolant leak and the engine needed to be replaced. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 78,000.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the oil pressure warning light illuminated. The contact stated that the vehicle was driving unusually rough. The contact drove the vehicle to a local parking lot and parked the vehicle. The vehicle was towed to the dealer where it was diagnosed with a coolant leak and the engine needed to be replaced. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 78,000.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the oil pressure warning light illuminated. The contact stated that the vehicle was driving unusually rough. The contact drove the vehicle to a local parking lot and parked the vehicle. The vehicle was towed to the dealer where it was diagnosed with a coolant leak and the engine needed to be replaced. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 78,000.
Mfg Campaign: 11565059
Recall Date: Jan 12, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact stated while driving at various speeds, the vehicle lost motive power and stalled. The check engine and oil pressure warning lights remained illuminated. The vehicle was taken to a local service center which diagnosed that the oil pressure sending unit and engine camshaft were faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer was notified of the failure. The manufacturer was not yet contacted. The contact was informed that the VIN was included in NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) but the part was not yet available. The failure mileage was 78,000. The contact stated the Capital Ford in Raleigh, NC said that the parts would be available sometime around the 2nd quarter of the year, which is April, May or June, August at the latest. The contact was however informed that the car could be repaired prior to the 2nd quarter for $8,000 out of pocket. Further stating that they would not be able to provide the contact with a loaner car, and that the contact would have to pay out of pocket for a rental car.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact stated while driving at various speeds, the vehicle lost motive power and stalled. The check engine and oil pressure warning lights remained illuminated. The vehicle was taken to a local service center which diagnosed that the oil pressure sending unit and engine camshaft were faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer was notified of the failure. The manufacturer was not yet contacted. The contact was informed that the VIN was included in NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) but the part was not yet available. The failure mileage was 78,000. The contact stated the Capital Ford in Raleigh, NC said that the parts would be available sometime around the 2nd quarter of the year, which is April, May or June, August at the latest. The contact was however informed that the car could be repaired prior to the 2nd quarter for $8,000 out of pocket. Further stating that they would not be able to provide the contact with a loaner car, and that the contact would have to pay out of pocket for a rental car.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact stated while driving at various speeds, the vehicle lost motive power and stalled. The check engine and oil pressure warning lights remained illuminated. The vehicle was taken to a local service center which diagnosed that the oil pressure sending unit and engine camshaft were faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer was notified of the failure. The manufacturer was not yet contacted. The contact was informed that the VIN was included in NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) but the part was not yet available. The failure mileage was 78,000. The contact stated the Capital Ford in Raleigh, NC said that the parts would be available sometime around the 2nd quarter of the year, which is April, May or June, August at the latest. The contact was however informed that the car could be repaired prior to the 2nd quarter for $8,000 out of pocket. Further stating that they would not be able to provide the contact with a loaner car, and that the contact would have to pay out of pocket for a rental car.
Mfg Campaign: 11564348
Recall Date: Jan 9, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
August 29, 2023 I was coming to a stop sign and when accelerating from the stop noticed a clung sound from the engine bay of the vehicle and then the low oil pressure warning illuminated. I immediately pulled off the road and shut down the car. I checked the oil level it is good so I had the car towed to my local Ford dealer. They determined that the engine oil pump tensioner let loose and causing catastrophic damage requiring an engine replacement. My vehicle was affected by the service bulletin built before April Ford offered no assistance for me since failure occurred 77800 I’ve owned the vehicle around 7 months at the time bought at 65000 did not receive my vehicle back until mid October with no assistance on a rental vehicle or with the 6000+ repair bill.
Corrective Action:
August 29, 2023 I was coming to a stop sign and when accelerating from the stop noticed a clung sound from the engine bay of the vehicle and then the low oil pressure warning illuminated. I immediately pulled off the road and shut down the car. I checked the oil level it is good so I had the car towed to my local Ford dealer. They determined that the engine oil pump tensioner let loose and causing catastrophic damage requiring an engine replacement. My vehicle was affected by the service bulletin built before April Ford offered no assistance for me since failure occurred 77800 I’ve owned the vehicle around 7 months at the time bought at 65000 did not receive my vehicle back until mid October with no assistance on a rental vehicle or with the 6000+ repair bill.
Additional Notes:
August 29, 2023 I was coming to a stop sign and when accelerating from the stop noticed a clung sound from the engine bay of the vehicle and then the low oil pressure warning illuminated. I immediately pulled off the road and shut down the car. I checked the oil level it is good so I had the car towed to my local Ford dealer. They determined that the engine oil pump tensioner let loose and causing catastrophic damage requiring an engine replacement. My vehicle was affected by the service bulletin built before April Ford offered no assistance for me since failure occurred 77800 I’ve owned the vehicle around 7 months at the time bought at 65000 did not receive my vehicle back until mid October with no assistance on a rental vehicle or with the 6000+ repair bill.
Mfg Campaign: 11563999
Recall Date: Jan 7, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
August 29, 2023 I was coming to a stop sign and when accelerating from the stop noticed a clung sound from the engine bay of the vehicle and then the low oil pressure warning illuminated. I immediately pulled off the road and shut down the car. I checked the oil level it is good so I had the car towed to my local Ford dealer. They determined that the engine oil pump tensioner let loose and causing catastrophic damage requiring an engine replacement. My vehicle was affected by the service bulletin built before April Ford offered no assistance for me since failure occurred 77800 I’ve owned the vehicle around 7 months at the time bought at 65000 did not receive my vehicle back until mid October with no assistance on a rental vehicle or with the 6000+ repair bill.
Corrective Action:
August 29, 2023 I was coming to a stop sign and when accelerating from the stop noticed a clung sound from the engine bay of the vehicle and then the low oil pressure warning illuminated. I immediately pulled off the road and shut down the car. I checked the oil level it is good so I had the car towed to my local Ford dealer. They determined that the engine oil pump tensioner let loose and causing catastrophic damage requiring an engine replacement. My vehicle was affected by the service bulletin built before April Ford offered no assistance for me since failure occurred 77800 I’ve owned the vehicle around 7 months at the time bought at 65000 did not receive my vehicle back until mid October with no assistance on a rental vehicle or with the 6000+ repair bill.
Additional Notes:
August 29, 2023 I was coming to a stop sign and when accelerating from the stop noticed a clung sound from the engine bay of the vehicle and then the low oil pressure warning illuminated. I immediately pulled off the road and shut down the car. I checked the oil level it is good so I had the car towed to my local Ford dealer. They determined that the engine oil pump tensioner let loose and causing catastrophic damage requiring an engine replacement. My vehicle was affected by the service bulletin built before April Ford offered no assistance for me since failure occurred 77800 I’ve owned the vehicle around 7 months at the time bought at 65000 did not receive my vehicle back until mid October with no assistance on a rental vehicle or with the 6000+ repair bill.
Mfg Campaign: 11563999
Recall Date: Jan 7, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving down the highway and lost complete power. Luckily was able to pull on shoulder before being hit by other vehicles on the road. Ecosport would no longer power on. Had towed and learned that the timing belt had failed due to lack of oil pressure. According to ford, the only way to fix the issue was by replacing the entire motor which took over 3 months to repair. The new motor sounds terrible and scares me every day now. I’m just waiting for a repeat.
Corrective Action:
I was driving down the highway and lost complete power. Luckily was able to pull on shoulder before being hit by other vehicles on the road. Ecosport would no longer power on. Had towed and learned that the timing belt had failed due to lack of oil pressure. According to ford, the only way to fix the issue was by replacing the entire motor which took over 3 months to repair. The new motor sounds terrible and scares me every day now. I’m just waiting for a repeat.
Additional Notes:
I was driving down the highway and lost complete power. Luckily was able to pull on shoulder before being hit by other vehicles on the road. Ecosport would no longer power on. Had towed and learned that the timing belt had failed due to lack of oil pressure. According to ford, the only way to fix the issue was by replacing the entire motor which took over 3 months to repair. The new motor sounds terrible and scares me every day now. I’m just waiting for a repeat.
Mfg Campaign: 11563942
Recall Date: Jan 6, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I was driving down the highway and lost complete power. Luckily was able to pull on shoulder before being hit by other vehicles on the road. Ecosport would no longer power on. Had towed and learned that the timing belt had failed due to lack of oil pressure. According to ford, the only way to fix the issue was by replacing the entire motor which took over 3 months to repair. The new motor sounds terrible and scares me every day now. I’m just waiting for a repeat.
Corrective Action:
I was driving down the highway and lost complete power. Luckily was able to pull on shoulder before being hit by other vehicles on the road. Ecosport would no longer power on. Had towed and learned that the timing belt had failed due to lack of oil pressure. According to ford, the only way to fix the issue was by replacing the entire motor which took over 3 months to repair. The new motor sounds terrible and scares me every day now. I’m just waiting for a repeat.
Additional Notes:
I was driving down the highway and lost complete power. Luckily was able to pull on shoulder before being hit by other vehicles on the road. Ecosport would no longer power on. Had towed and learned that the timing belt had failed due to lack of oil pressure. According to ford, the only way to fix the issue was by replacing the entire motor which took over 3 months to repair. The new motor sounds terrible and scares me every day now. I’m just waiting for a repeat.
Mfg Campaign: 11563942
Recall Date: Jan 6, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I was driving down the highway and lost complete power. Luckily was able to pull on shoulder before being hit by other vehicles on the road. Ecosport would no longer power on. Had towed and learned that the timing belt had failed due to lack of oil pressure. According to ford, the only way to fix the issue was by replacing the entire motor which took over 3 months to repair. The new motor sounds terrible and scares me every day now. I’m just waiting for a repeat.
Corrective Action:
I was driving down the highway and lost complete power. Luckily was able to pull on shoulder before being hit by other vehicles on the road. Ecosport would no longer power on. Had towed and learned that the timing belt had failed due to lack of oil pressure. According to ford, the only way to fix the issue was by replacing the entire motor which took over 3 months to repair. The new motor sounds terrible and scares me every day now. I’m just waiting for a repeat.
Additional Notes:
I was driving down the highway and lost complete power. Luckily was able to pull on shoulder before being hit by other vehicles on the road. Ecosport would no longer power on. Had towed and learned that the timing belt had failed due to lack of oil pressure. According to ford, the only way to fix the issue was by replacing the entire motor which took over 3 months to repair. The new motor sounds terrible and scares me every day now. I’m just waiting for a repeat.
Mfg Campaign: 11563942
Recall Date: Jan 6, 2024
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Valencia, CA • 36 yrs
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