Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus and 2018-2022 Ford EcoSport vehicles. The oil pump drive belt or drive belt tensioner may fail, resulting in a loss of engine oil pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S64
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Ford EcoSport vehicles. The front seat frames may have been improperly welded, resulting in the seat back being improperly secured. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems," and 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18C08
Recall Date: Jan 2, 2019
Consumer Complaints
502 ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the oil warning light illuminated. In addition, the engine seized. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 61,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the oil warning light illuminated. In addition, the engine seized. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 61,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the oil warning light illuminated. In addition, the engine seized. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 61,000. VIN tool confirms parts not available.
Mfg Campaign: 11575518
Recall Date: Mar 5, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact stated driving 60 MPH, the low oil pressure warning light illuminated, and the vehicle stalled. The contact shifted into neutral(N), and the vehicle rolled to the side of the road. The vehicle failed to restart after several attempts. The vehicle was towed to the dealer, where it was diagnosed. The dealer determined that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was not repaired. The contact later received the notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 92,718. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact stated driving 60 MPH, the low oil pressure warning light illuminated, and the vehicle stalled. The contact shifted into neutral(N), and the vehicle rolled to the side of the road. The vehicle failed to restart after several attempts. The vehicle was towed to the dealer, where it was diagnosed. The dealer determined that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was not repaired. The contact later received the notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 92,718. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact stated driving 60 MPH, the low oil pressure warning light illuminated, and the vehicle stalled. The contact shifted into neutral(N), and the vehicle rolled to the side of the road. The vehicle failed to restart after several attempts. The vehicle was towed to the dealer, where it was diagnosed. The dealer determined that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was not repaired. The contact later received the notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 92,718. VIN tool confirms parts not available.
Mfg Campaign: 11575576
Recall Date: Mar 5, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11575630
Recall Date: Mar 5, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while starting the vehicle, the message "Braking" was displayed, and the oil pressure warning light was illuminated. Additionally, the contact stated that the vehicle struggled to start on another occasion. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 66,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while starting the vehicle, the message "Braking" was displayed, and the oil pressure warning light was illuminated. Additionally, the contact stated that the vehicle struggled to start on another occasion. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 66,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while starting the vehicle, the message "Braking" was displayed, and the oil pressure warning light was illuminated. Additionally, the contact stated that the vehicle struggled to start on another occasion. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 66,000. VIN tool confirms parts not available.
Mfg Campaign: 11574833
Recall Date: Mar 1, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact stated while driving approximately 60 MPH and depressing the accelerator pedal, the vehicle failed to accelerate as needed. There were no warning lights illuminated. The vehicle was taken to a local dealer to be diagnosed; however, the result of the diagnostic was unknown. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), which he related to the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 67,000.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact stated while driving approximately 60 MPH and depressing the accelerator pedal, the vehicle failed to accelerate as needed. There were no warning lights illuminated. The vehicle was taken to a local dealer to be diagnosed; however, the result of the diagnostic was unknown. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), which he related to the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 67,000.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact stated while driving approximately 60 MPH and depressing the accelerator pedal, the vehicle failed to accelerate as needed. There were no warning lights illuminated. The vehicle was taken to a local dealer to be diagnosed; however, the result of the diagnostic was unknown. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), which he related to the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 67,000.
Mfg Campaign: 11574952
Recall Date: Mar 1, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, he heard an abnormal knocking sound emanating from the engine compartment, after which the low oil pressure warning light illuminated on the instrument panel. The contact was able to pull to the shoulder of the roadway, where the failure persisted. The vehicle was towed to the dealer, who diagnosed a failure with the oil pump tensioner, resulting in damages to the engine and requiring the engine to be replaced. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included but parts were not yet available. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 64,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, he heard an abnormal knocking sound emanating from the engine compartment, after which the low oil pressure warning light illuminated on the instrument panel. The contact was able to pull to the shoulder of the roadway, where the failure persisted. The vehicle was towed to the dealer, who diagnosed a failure with the oil pump tensioner, resulting in damages to the engine and requiring the engine to be replaced. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included but parts were not yet available. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 64,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, he heard an abnormal knocking sound emanating from the engine compartment, after which the low oil pressure warning light illuminated on the instrument panel. The contact was able to pull to the shoulder of the roadway, where the failure persisted. The vehicle was towed to the dealer, who diagnosed a failure with the oil pump tensioner, resulting in damages to the engine and requiring the engine to be replaced. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included but parts were not yet available. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 64,000. VIN tool confirms parts not available.
Mfg Campaign: 11574502
Recall Date: Feb 28, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
During my commute from work on 9/19/22 in my 2019 Ford EcoSport my oil pressure light came on and I lost all engine power. A low oil pressure notification came across the vehicle's gauge system (above the steering wheel). I was able to get the vehicle home and contacted Conway Ford. After discussion with Conway Ford, I was told I could pay $600 for them to diagnose the vehicle. I reached out to my local mechanic, and he let me know that many of this make and model vehicle were having this same issue. He indicated I would need a new motor due to the way the vehicle was build. I spoke to the local dealership again and was told there were no replacement motors available for purchase. After paying for a vehicle for 18 months that cannot be driven and must be registered and insured (due to the car loan) I reached out Ford Motor beginning in January of 2024 after seeing information on a recall of EcoSports. Ford Motor said they would have a letter coming to me in February and a remedy for these vehicles. The letter was received, but indicated that there is no remedy available at this time and they are hoping to have one at some point in the second quarter of the year. I again reached out to Ford Motor and asked how they intended to handle this and offering no solution they asked me what I wanted. I requested they buy the vehicle back. After several phone calls, Ford Motor agreed to review the vehicle and consider it for buy back and after getting the run around I was denied for the buy back and told I could reach out to the Better Business Bureau (BBB). However, since the vehicle was purchased more than 365 days ago, the BBB recommended I contact Consumer Affairs and NHTSA.
Corrective Action:
During my commute from work on 9/19/22 in my 2019 Ford EcoSport my oil pressure light came on and I lost all engine power. A low oil pressure notification came across the vehicle's gauge system (above the steering wheel). I was able to get the vehicle home and contacted Conway Ford. After discussion with Conway Ford, I was told I could pay $600 for them to diagnose the vehicle. I reached out to my local mechanic, and he let me know that many of this make and model vehicle were having this same issue. He indicated I would need a new motor due to the way the vehicle was build. I spoke to the local dealership again and was told there were no replacement motors available for purchase. After paying for a vehicle for 18 months that cannot be driven and must be registered and insured (due to the car loan) I reached out Ford Motor beginning in January of 2024 after seeing information on a recall of EcoSports. Ford Motor said they would have a letter coming to me in February and a remedy for these vehicles. The letter was received, but indicated that there is no remedy available at this time and they are hoping to have one at some point in the second quarter of the year. I again reached out to Ford Motor and asked how they intended to handle this and offering no solution they asked me what I wanted. I requested they buy the vehicle back. After several phone calls, Ford Motor agreed to review the vehicle and consider it for buy back and after getting the run around I was denied for the buy back and told I could reach out to the Better Business Bureau (BBB). However, since the vehicle was purchased more than 365 days ago, the BBB recommended I contact Consumer Affairs and NHTSA.
Additional Notes:
During my commute from work on 9/19/22 in my 2019 Ford EcoSport my oil pressure light came on and I lost all engine power. A low oil pressure notification came across the vehicle's gauge system (above the steering wheel). I was able to get the vehicle home and contacted Conway Ford. After discussion with Conway Ford, I was told I could pay $600 for them to diagnose the vehicle. I reached out to my local mechanic, and he let me know that many of this make and model vehicle were having this same issue. He indicated I would need a new motor due to the way the vehicle was build. I spoke to the local dealership again and was told there were no replacement motors available for purchase. After paying for a vehicle for 18 months that cannot be driven and must be registered and insured (due to the car loan) I reached out Ford Motor beginning in January of 2024 after seeing information on a recall of EcoSports. Ford Motor said they would have a letter coming to me in February and a remedy for these vehicles. The letter was received, but indicated that there is no remedy available at this time and they are hoping to have one at some point in the second quarter of the year. I again reached out to Ford Motor and asked how they intended to handle this and offering no solution they asked me what I wanted. I requested they buy the vehicle back. After several phone calls, Ford Motor agreed to review the vehicle and consider it for buy back and after getting the run around I was denied for the buy back and told I could reach out to the Better Business Bureau (BBB). However, since the vehicle was purchased more than 365 days ago, the BBB recommended I contact Consumer Affairs and NHTSA.
Mfg Campaign: 11574347
Recall Date: Feb 27, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
During my commute from work on 9/19/22 in my 2019 Ford EcoSport my oil pressure light came on and I lost all engine power. A low oil pressure notification came across the vehicle's gauge system (above the steering wheel). I was able to get the vehicle home and contacted Conway Ford. After discussion with Conway Ford, I was told I could pay $600 for them to diagnose the vehicle. I reached out to my local mechanic, and he let me know that many of this make and model vehicle were having this same issue. He indicated I would need a new motor due to the way the vehicle was build. I spoke to the local dealership again and was told there were no replacement motors available for purchase. After paying for a vehicle for 18 months that cannot be driven and must be registered and insured (due to the car loan) I reached out Ford Motor beginning in January of 2024 after seeing information on a recall of EcoSports. Ford Motor said they would have a letter coming to me in February and a remedy for these vehicles. The letter was received, but indicated that there is no remedy available at this time and they are hoping to have one at some point in the second quarter of the year. I again reached out to Ford Motor and asked how they intended to handle this and offering no solution they asked me what I wanted. I requested they buy the vehicle back. After several phone calls, Ford Motor agreed to review the vehicle and consider it for buy back and after getting the run around I was denied for the buy back and told I could reach out to the Better Business Bureau (BBB). However, since the vehicle was purchased more than 365 days ago, the BBB recommended I contact Consumer Affairs and NHTSA.
Corrective Action:
During my commute from work on 9/19/22 in my 2019 Ford EcoSport my oil pressure light came on and I lost all engine power. A low oil pressure notification came across the vehicle's gauge system (above the steering wheel). I was able to get the vehicle home and contacted Conway Ford. After discussion with Conway Ford, I was told I could pay $600 for them to diagnose the vehicle. I reached out to my local mechanic, and he let me know that many of this make and model vehicle were having this same issue. He indicated I would need a new motor due to the way the vehicle was build. I spoke to the local dealership again and was told there were no replacement motors available for purchase. After paying for a vehicle for 18 months that cannot be driven and must be registered and insured (due to the car loan) I reached out Ford Motor beginning in January of 2024 after seeing information on a recall of EcoSports. Ford Motor said they would have a letter coming to me in February and a remedy for these vehicles. The letter was received, but indicated that there is no remedy available at this time and they are hoping to have one at some point in the second quarter of the year. I again reached out to Ford Motor and asked how they intended to handle this and offering no solution they asked me what I wanted. I requested they buy the vehicle back. After several phone calls, Ford Motor agreed to review the vehicle and consider it for buy back and after getting the run around I was denied for the buy back and told I could reach out to the Better Business Bureau (BBB). However, since the vehicle was purchased more than 365 days ago, the BBB recommended I contact Consumer Affairs and NHTSA.
Additional Notes:
During my commute from work on 9/19/22 in my 2019 Ford EcoSport my oil pressure light came on and I lost all engine power. A low oil pressure notification came across the vehicle's gauge system (above the steering wheel). I was able to get the vehicle home and contacted Conway Ford. After discussion with Conway Ford, I was told I could pay $600 for them to diagnose the vehicle. I reached out to my local mechanic, and he let me know that many of this make and model vehicle were having this same issue. He indicated I would need a new motor due to the way the vehicle was build. I spoke to the local dealership again and was told there were no replacement motors available for purchase. After paying for a vehicle for 18 months that cannot be driven and must be registered and insured (due to the car loan) I reached out Ford Motor beginning in January of 2024 after seeing information on a recall of EcoSports. Ford Motor said they would have a letter coming to me in February and a remedy for these vehicles. The letter was received, but indicated that there is no remedy available at this time and they are hoping to have one at some point in the second quarter of the year. I again reached out to Ford Motor and asked how they intended to handle this and offering no solution they asked me what I wanted. I requested they buy the vehicle back. After several phone calls, Ford Motor agreed to review the vehicle and consider it for buy back and after getting the run around I was denied for the buy back and told I could reach out to the Better Business Bureau (BBB). However, since the vehicle was purchased more than 365 days ago, the BBB recommended I contact Consumer Affairs and NHTSA.
Mfg Campaign: 11574347
Recall Date: Feb 27, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving the car, it started stalling and making a cranking noise, was able to make it home but then, the next day, when tried to start the car, the oil light turned off, the noise was extremely loud and it turned off by itself. Called dealer and they told me about the recall and that there's no fix until mid Summer. Ford hasn't issued to stop driving the car but how can I drive a car that I don't feel safe to drive, what about if I cause an accident or if someone hits me because the car turns off? This is a serious and stressful matter, I've been having to take Uber to be able to make it to my doctor's appointments. I took the car back in Sept of last year to Alan Jay Ford in Sebring and after paying $257.84, they said the car just needed the computer to be resetted, then, car was making weird noise again and took it to AutoNation Ford Margate and after $1440.92, they said it was just a tube that needed to be reconnected. Were these repairs actually related to this recall "engine oil pump belt tensioner arm to fracture, resulting in a loss of engine oil pressure" this can increase "the risk of a crash". How is it possible that so a huge company as Ford is, doesn't have this part that is causing other major issues? I really need my car to be fixed or replaced with another car or get a loaner plus I would like an investigation to determine if the two places that I took the car failed to fix it correctly and could've put my life and my family's in danger.
Corrective Action:
While driving the car, it started stalling and making a cranking noise, was able to make it home but then, the next day, when tried to start the car, the oil light turned off, the noise was extremely loud and it turned off by itself. Called dealer and they told me about the recall and that there's no fix until mid Summer. Ford hasn't issued to stop driving the car but how can I drive a car that I don't feel safe to drive, what about if I cause an accident or if someone hits me because the car turns off? This is a serious and stressful matter, I've been having to take Uber to be able to make it to my doctor's appointments. I took the car back in Sept of last year to Alan Jay Ford in Sebring and after paying $257.84, they said the car just needed the computer to be resetted, then, car was making weird noise again and took it to AutoNation Ford Margate and after $1440.92, they said it was just a tube that needed to be reconnected. Were these repairs actually related to this recall "engine oil pump belt tensioner arm to fracture, resulting in a loss of engine oil pressure" this can increase "the risk of a crash". How is it possible that so a huge company as Ford is, doesn't have this part that is causing other major issues? I really need my car to be fixed or replaced with another car or get a loaner plus I would like an investigation to determine if the two places that I took the car failed to fix it correctly and could've put my life and my family's in danger.
Additional Notes:
While driving the car, it started stalling and making a cranking noise, was able to make it home but then, the next day, when tried to start the car, the oil light turned off, the noise was extremely loud and it turned off by itself. Called dealer and they told me about the recall and that there's no fix until mid Summer. Ford hasn't issued to stop driving the car but how can I drive a car that I don't feel safe to drive, what about if I cause an accident or if someone hits me because the car turns off? This is a serious and stressful matter, I've been having to take Uber to be able to make it to my doctor's appointments. I took the car back in Sept of last year to Alan Jay Ford in Sebring and after paying $257.84, they said the car just needed the computer to be resetted, then, car was making weird noise again and took it to AutoNation Ford Margate and after $1440.92, they said it was just a tube that needed to be reconnected. Were these repairs actually related to this recall "engine oil pump belt tensioner arm to fracture, resulting in a loss of engine oil pressure" this can increase "the risk of a crash". How is it possible that so a huge company as Ford is, doesn't have this part that is causing other major issues? I really need my car to be fixed or replaced with another car or get a loaner plus I would like an investigation to determine if the two places that I took the car failed to fix it correctly and could've put my life and my family's in danger.
Mfg Campaign: 11573990
Recall Date: Feb 26, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle made an abnormal sound and then lost motive power. The check engine warning light was illuminated. The contact pulled over and restarted the vehicle; however, the failure persisted. Additionally, the vehicle failed to start immediately after refueling. The vehicle was taken to the dealer, where it was diagnosed with an unknown failure. The dealer informed the contact that the failure was not related to the recall and that parts for the recall repair were not yet available. The vehicle was not repaired. The contact stated that the engine had previously been replaced under warranty. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle made an abnormal sound and then lost motive power. The check engine warning light was illuminated. The contact pulled over and restarted the vehicle; however, the failure persisted. Additionally, the vehicle failed to start immediately after refueling. The vehicle was taken to the dealer, where it was diagnosed with an unknown failure. The dealer informed the contact that the failure was not related to the recall and that parts for the recall repair were not yet available. The vehicle was not repaired. The contact stated that the engine had previously been replaced under warranty. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle made an abnormal sound and then lost motive power. The check engine warning light was illuminated. The contact pulled over and restarted the vehicle; however, the failure persisted. Additionally, the vehicle failed to start immediately after refueling. The vehicle was taken to the dealer, where it was diagnosed with an unknown failure. The dealer informed the contact that the failure was not related to the recall and that parts for the recall repair were not yet available. The vehicle was not repaired. The contact stated that the engine had previously been replaced under warranty. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Mfg Campaign: 11573641
Recall Date: Feb 23, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while his wife was driving approximately 65 MPH. The contact was informed that the vehicle was making abnormal sounds coming from the engine compartment and the vehicle then stalled. The contact was unaware of any warning lights. The vehicle was towed to a dealer and the contact was informed that the oil pump had failed, and the engine was damaged and needed to be replaced. The vehicle was repaired. The contact stated that recently the second oil pump and engine failed, which was the second failure of the oil pump. The vehicle was not repaired. The failure mileage was approximately 58,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while his wife was driving approximately 65 MPH. The contact was informed that the vehicle was making abnormal sounds coming from the engine compartment and the vehicle then stalled. The contact was unaware of any warning lights. The vehicle was towed to a dealer and the contact was informed that the oil pump had failed, and the engine was damaged and needed to be replaced. The vehicle was repaired. The contact stated that recently the second oil pump and engine failed, which was the second failure of the oil pump. The vehicle was not repaired. The failure mileage was approximately 58,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while his wife was driving approximately 65 MPH. The contact was informed that the vehicle was making abnormal sounds coming from the engine compartment and the vehicle then stalled. The contact was unaware of any warning lights. The vehicle was towed to a dealer and the contact was informed that the oil pump had failed, and the engine was damaged and needed to be replaced. The vehicle was repaired. The contact stated that recently the second oil pump and engine failed, which was the second failure of the oil pump. The vehicle was not repaired. The failure mileage was approximately 58,000. VIN tool confirms parts not available.
Mfg Campaign: 11573674
Recall Date: Feb 23, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
On 2/9/24 my Ford Ecosport went into complete engine failure. The dash indicator lights for oil pressure low/check engine light/powertrain malfunction while on my way home from work. I was in the turning lane at a stop light when the car died. The car lost all power and would not even turn on to get into a safe area. After pushing the car to the side- I had to call a tow truck ($154) to have the car transported to Ford. There they ran their diagnostic test ($225) and it was found to have the faulty oil pump. Because this "recall" I am told is only a "notice" - the cost to fix the car is quoted at ($9000) as it needs a whole new engine now. I am told they have "no clue" when they can fix it and I am now out a car and transportation to my full time job. I have had to rent a car (not in my name as I could not) $ 571- month- Ford refused to give me a loaner vehicle due to it not being a recall also - I contacted Ford and was told the same thing.
Corrective Action:
On 2/9/24 my Ford Ecosport went into complete engine failure. The dash indicator lights for oil pressure low/check engine light/powertrain malfunction while on my way home from work. I was in the turning lane at a stop light when the car died. The car lost all power and would not even turn on to get into a safe area. After pushing the car to the side- I had to call a tow truck ($154) to have the car transported to Ford. There they ran their diagnostic test ($225) and it was found to have the faulty oil pump. Because this "recall" I am told is only a "notice" - the cost to fix the car is quoted at ($9000) as it needs a whole new engine now. I am told they have "no clue" when they can fix it and I am now out a car and transportation to my full time job. I have had to rent a car (not in my name as I could not) $ 571- month- Ford refused to give me a loaner vehicle due to it not being a recall also - I contacted Ford and was told the same thing.
Additional Notes:
On 2/9/24 my Ford Ecosport went into complete engine failure. The dash indicator lights for oil pressure low/check engine light/powertrain malfunction while on my way home from work. I was in the turning lane at a stop light when the car died. The car lost all power and would not even turn on to get into a safe area. After pushing the car to the side- I had to call a tow truck ($154) to have the car transported to Ford. There they ran their diagnostic test ($225) and it was found to have the faulty oil pump. Because this "recall" I am told is only a "notice" - the cost to fix the car is quoted at ($9000) as it needs a whole new engine now. I am told they have "no clue" when they can fix it and I am now out a car and transportation to my full time job. I have had to rent a car (not in my name as I could not) $ 571- month- Ford refused to give me a loaner vehicle due to it not being a recall also - I contacted Ford and was told the same thing.
Mfg Campaign: 11573291
Recall Date: Feb 22, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My back windshield shattered for no reason. I had my job watch 12 hours of video footage and nobody went near my car. I googled it and apparently it's happened to other people.
Corrective Action:
My back windshield shattered for no reason. I had my job watch 12 hours of video footage and nobody went near my car. I googled it and apparently it's happened to other people.
Additional Notes:
My back windshield shattered for no reason. I had my job watch 12 hours of video footage and nobody went near my car. I googled it and apparently it's happened to other people.
Mfg Campaign: 11573486
Recall Date: Feb 22, 2024
Ford Motor Company
Defect Description:
VISIBILITY:GLASS, SIDE/REAR
Potential Consequences:
My back windshield shattered for no reason. I had my job watch 12 hours of video footage and nobody went near my car. I googled it and apparently it's happened to other people.
Corrective Action:
My back windshield shattered for no reason. I had my job watch 12 hours of video footage and nobody went near my car. I googled it and apparently it's happened to other people.
Additional Notes:
My back windshield shattered for no reason. I had my job watch 12 hours of video footage and nobody went near my car. I googled it and apparently it's happened to other people.
Mfg Campaign: 11573486
Recall Date: Feb 22, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 75 MPH, the vehicle started losing motive power. The contact stated that the "low oil pressure" warning light was illuminated. The contact depressed the accelerator pedal and the vehicle failed to respond. The contact stated that she was able to coast to the side of the road. The contact smelled a burning odor and saw smoke coming from underneath the hood. The contact s opened the hood and saw a cloud of white smoke. The contact stated that she had one quart of oil and added the quart to the engine, however she observed that the oil was gathering in a puddle underneath the vehicle. The Police arrived and helped the contact to restart the vehicle and exit the highway, however the vehicle still showed the "low oil pressure" warning on the instrument cluster. The contact had the vehicle towed to an independent mechanic who diagnosed that the oil pump had failed and referred the contact to a dealer. The vehicle was not repaired. The contact had recently received the recall notification for NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) and related the failure to the NHTSA Campaign. The manufacturer was not made aware of the failure. The failure mileage was 75,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 75 MPH, the vehicle started losing motive power. The contact stated that the "low oil pressure" warning light was illuminated. The contact depressed the accelerator pedal and the vehicle failed to respond. The contact stated that she was able to coast to the side of the road. The contact smelled a burning odor and saw smoke coming from underneath the hood. The contact s opened the hood and saw a cloud of white smoke. The contact stated that she had one quart of oil and added the quart to the engine, however she observed that the oil was gathering in a puddle underneath the vehicle. The Police arrived and helped the contact to restart the vehicle and exit the highway, however the vehicle still showed the "low oil pressure" warning on the instrument cluster. The contact had the vehicle towed to an independent mechanic who diagnosed that the oil pump had failed and referred the contact to a dealer. The vehicle was not repaired. The contact had recently received the recall notification for NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) and related the failure to the NHTSA Campaign. The manufacturer was not made aware of the failure. The failure mileage was 75,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 75 MPH, the vehicle started losing motive power. The contact stated that the "low oil pressure" warning light was illuminated. The contact depressed the accelerator pedal and the vehicle failed to respond. The contact stated that she was able to coast to the side of the road. The contact smelled a burning odor and saw smoke coming from underneath the hood. The contact s opened the hood and saw a cloud of white smoke. The contact stated that she had one quart of oil and added the quart to the engine, however she observed that the oil was gathering in a puddle underneath the vehicle. The Police arrived and helped the contact to restart the vehicle and exit the highway, however the vehicle still showed the "low oil pressure" warning on the instrument cluster. The contact had the vehicle towed to an independent mechanic who diagnosed that the oil pump had failed and referred the contact to a dealer. The vehicle was not repaired. The contact had recently received the recall notification for NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) and related the failure to the NHTSA Campaign. The manufacturer was not made aware of the failure. The failure mileage was 75,000. VIN tool confirms parts not available.
Mfg Campaign: 11572882
Recall Date: Feb 20, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Wednesday [XXX] as I am driving to pick up my son from work — my car was making a rattling noise - I took it to get an oil change prior to picking up my son as it was coming up due for one — and as I begin driving to pick up my son the Low Engine oil pressure light came on. I contacted ford motor company and created a case immediately. They informed me my next steps were to take car to dealership for a diagnosis. They assured me that the issue would be taken care of that ford has given them separate instructions for this recall specifically as they are aware it is serious and potentially costly that the dealership can contact (SSC?)- their internal department and request for repair coverage and rental coverage — Thursday [XXX] I took my vehicle as requested. A loner vehicle was delivered to me on 2.18 thanks to Dan at Elder Ford of Tampa. Today [XXX] I am notified by my service advisor that the vehicle needs a new engine due to the issue. He put in two case requests one for rental and one for repair coverage but they have not heard back from ford motor company — I called ford motor company client relations again today and keep being told that because it’s an advanced recall they will notify dealers when they have the remedy and/or parts by second quarter this year — I understand for those who the issue has not yet impacted their vehicles however that doesn’t apply to me I have an inoperable vehicle and I’m stuck waiting to get confirmation of coverage for a repair I cannot afford and for a rental I cannot afford for a defective product sold to me by ford. I drive my 7 year old to and from school and after school activities I am grateful we didn’t crash or something worse didn’t happen to us. Here I am 5 days later with no resolution and no commitment from Ford Motor Company on the coverage for the loner vehicle or the repairs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Wednesday [XXX] as I am driving to pick up my son from work — my car was making a rattling noise - I took it to get an oil change prior to picking up my son as it was coming up due for one — and as I begin driving to pick up my son the Low Engine oil pressure light came on. I contacted ford motor company and created a case immediately. They informed me my next steps were to take car to dealership for a diagnosis. They assured me that the issue would be taken care of that ford has given them separate instructions for this recall specifically as they are aware it is serious and potentially costly that the dealership can contact (SSC?)- their internal department and request for repair coverage and rental coverage — Thursday [XXX] I took my vehicle as requested. A loner vehicle was delivered to me on 2.18 thanks to Dan at Elder Ford of Tampa. Today [XXX] I am notified by my service advisor that the vehicle needs a new engine due to the issue. He put in two case requests one for rental and one for repair coverage but they have not heard back from ford motor company — I called ford motor company client relations again today and keep being told that because it’s an advanced recall they will notify dealers when they have the remedy and/or parts by second quarter this year — I understand for those who the issue has not yet impacted their vehicles however that doesn’t apply to me I have an inoperable vehicle and I’m stuck waiting to get confirmation of coverage for a repair I cannot afford and for a rental I cannot afford for a defective product sold to me by ford. I drive my 7 year old to and from school and after school activities I am grateful we didn’t crash or something worse didn’t happen to us. Here I am 5 days later with no resolution and no commitment from Ford Motor Company on the coverage for the loner vehicle or the repairs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Wednesday [XXX] as I am driving to pick up my son from work — my car was making a rattling noise - I took it to get an oil change prior to picking up my son as it was coming up due for one — and as I begin driving to pick up my son the Low Engine oil pressure light came on. I contacted ford motor company and created a case immediately. They informed me my next steps were to take car to dealership for a diagnosis. They assured me that the issue would be taken care of that ford has given them separate instructions for this recall specifically as they are aware it is serious and potentially costly that the dealership can contact (SSC?)- their internal department and request for repair coverage and rental coverage — Thursday [XXX] I took my vehicle as requested. A loner vehicle was delivered to me on 2.18 thanks to Dan at Elder Ford of Tampa. Today [XXX] I am notified by my service advisor that the vehicle needs a new engine due to the issue. He put in two case requests one for rental and one for repair coverage but they have not heard back from ford motor company — I called ford motor company client relations again today and keep being told that because it’s an advanced recall they will notify dealers when they have the remedy and/or parts by second quarter this year — I understand for those who the issue has not yet impacted their vehicles however that doesn’t apply to me I have an inoperable vehicle and I’m stuck waiting to get confirmation of coverage for a repair I cannot afford and for a rental I cannot afford for a defective product sold to me by ford. I drive my 7 year old to and from school and after school activities I am grateful we didn’t crash or something worse didn’t happen to us. Here I am 5 days later with no resolution and no commitment from Ford Motor Company on the coverage for the loner vehicle or the repairs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11572740
Recall Date: Feb 19, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Wednesday [XXX] as I am driving to pick up my son from work — my car was making a rattling noise - I took it to get an oil change prior to picking up my son as it was coming up due for one — and as I begin driving to pick up my son the Low Engine oil pressure light came on. I contacted ford motor company and created a case immediately. They informed me my next steps were to take car to dealership for a diagnosis. They assured me that the issue would be taken care of that ford has given them separate instructions for this recall specifically as they are aware it is serious and potentially costly that the dealership can contact (SSC?)- their internal department and request for repair coverage and rental coverage — Thursday [XXX] I took my vehicle as requested. A loner vehicle was delivered to me on 2.18 thanks to Dan at Elder Ford of Tampa. Today [XXX] I am notified by my service advisor that the vehicle needs a new engine due to the issue. He put in two case requests one for rental and one for repair coverage but they have not heard back from ford motor company — I called ford motor company client relations again today and keep being told that because it’s an advanced recall they will notify dealers when they have the remedy and/or parts by second quarter this year — I understand for those who the issue has not yet impacted their vehicles however that doesn’t apply to me I have an inoperable vehicle and I’m stuck waiting to get confirmation of coverage for a repair I cannot afford and for a rental I cannot afford for a defective product sold to me by ford. I drive my 7 year old to and from school and after school activities I am grateful we didn’t crash or something worse didn’t happen to us. Here I am 5 days later with no resolution and no commitment from Ford Motor Company on the coverage for the loner vehicle or the repairs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Wednesday [XXX] as I am driving to pick up my son from work — my car was making a rattling noise - I took it to get an oil change prior to picking up my son as it was coming up due for one — and as I begin driving to pick up my son the Low Engine oil pressure light came on. I contacted ford motor company and created a case immediately. They informed me my next steps were to take car to dealership for a diagnosis. They assured me that the issue would be taken care of that ford has given them separate instructions for this recall specifically as they are aware it is serious and potentially costly that the dealership can contact (SSC?)- their internal department and request for repair coverage and rental coverage — Thursday [XXX] I took my vehicle as requested. A loner vehicle was delivered to me on 2.18 thanks to Dan at Elder Ford of Tampa. Today [XXX] I am notified by my service advisor that the vehicle needs a new engine due to the issue. He put in two case requests one for rental and one for repair coverage but they have not heard back from ford motor company — I called ford motor company client relations again today and keep being told that because it’s an advanced recall they will notify dealers when they have the remedy and/or parts by second quarter this year — I understand for those who the issue has not yet impacted their vehicles however that doesn’t apply to me I have an inoperable vehicle and I’m stuck waiting to get confirmation of coverage for a repair I cannot afford and for a rental I cannot afford for a defective product sold to me by ford. I drive my 7 year old to and from school and after school activities I am grateful we didn’t crash or something worse didn’t happen to us. Here I am 5 days later with no resolution and no commitment from Ford Motor Company on the coverage for the loner vehicle or the repairs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Wednesday [XXX] as I am driving to pick up my son from work — my car was making a rattling noise - I took it to get an oil change prior to picking up my son as it was coming up due for one — and as I begin driving to pick up my son the Low Engine oil pressure light came on. I contacted ford motor company and created a case immediately. They informed me my next steps were to take car to dealership for a diagnosis. They assured me that the issue would be taken care of that ford has given them separate instructions for this recall specifically as they are aware it is serious and potentially costly that the dealership can contact (SSC?)- their internal department and request for repair coverage and rental coverage — Thursday [XXX] I took my vehicle as requested. A loner vehicle was delivered to me on 2.18 thanks to Dan at Elder Ford of Tampa. Today [XXX] I am notified by my service advisor that the vehicle needs a new engine due to the issue. He put in two case requests one for rental and one for repair coverage but they have not heard back from ford motor company — I called ford motor company client relations again today and keep being told that because it’s an advanced recall they will notify dealers when they have the remedy and/or parts by second quarter this year — I understand for those who the issue has not yet impacted their vehicles however that doesn’t apply to me I have an inoperable vehicle and I’m stuck waiting to get confirmation of coverage for a repair I cannot afford and for a rental I cannot afford for a defective product sold to me by ford. I drive my 7 year old to and from school and after school activities I am grateful we didn’t crash or something worse didn’t happen to us. Here I am 5 days later with no resolution and no commitment from Ford Motor Company on the coverage for the loner vehicle or the repairs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11572740
Recall Date: Feb 19, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
- The engine oil pressure was lost due to the manufacture of the vehicle and now our vehicle is currently in the hop. We do not have reliable transportation to work. - Engine went down in the middle of the highway which cost our lives at risk -Problem has not been reproduced. - Has not been inspected - No warning I am needing to get in touch with Ford manufacture to supply a solution for providing me with transportation to my job. I have spent over +14,000 in car payment to have a reliable vehicle and for me to not have a car due to the manufacture is inexcusable. I am needing a rental car to assist me with my request. I cannot wait for 4 months until the "parts" to come into a dealership for my car to be repaired.
Corrective Action:
- The engine oil pressure was lost due to the manufacture of the vehicle and now our vehicle is currently in the hop. We do not have reliable transportation to work. - Engine went down in the middle of the highway which cost our lives at risk -Problem has not been reproduced. - Has not been inspected - No warning I am needing to get in touch with Ford manufacture to supply a solution for providing me with transportation to my job. I have spent over +14,000 in car payment to have a reliable vehicle and for me to not have a car due to the manufacture is inexcusable. I am needing a rental car to assist me with my request. I cannot wait for 4 months until the "parts" to come into a dealership for my car to be repaired.
Additional Notes:
- The engine oil pressure was lost due to the manufacture of the vehicle and now our vehicle is currently in the hop. We do not have reliable transportation to work. - Engine went down in the middle of the highway which cost our lives at risk -Problem has not been reproduced. - Has not been inspected - No warning I am needing to get in touch with Ford manufacture to supply a solution for providing me with transportation to my job. I have spent over +14,000 in car payment to have a reliable vehicle and for me to not have a car due to the manufacture is inexcusable. I am needing a rental car to assist me with my request. I cannot wait for 4 months until the "parts" to come into a dealership for my car to be repaired.
Mfg Campaign: 11572785
Recall Date: Feb 19, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Our vehicle has had turbo problems for over a year and a half. The turbo was replaced once. Problems with rev hang and transmission rpm increasing randomly started happening. Then came the smell of gas/oil. The dealership had said it must be an internal problem because they couldn't find anything. Then most recently it was low oil pressure and the car dropping speed on the highway and not being able to get up to speed. It started making a rattling/clinking noise and wasn't driving well at all. It was towed on January 22, 2024, to the dealership. It has been at the dealership for three weeks now. The dealership is waiting on word from Ford on what to do for us because we are still under warranty.
Corrective Action:
Our vehicle has had turbo problems for over a year and a half. The turbo was replaced once. Problems with rev hang and transmission rpm increasing randomly started happening. Then came the smell of gas/oil. The dealership had said it must be an internal problem because they couldn't find anything. Then most recently it was low oil pressure and the car dropping speed on the highway and not being able to get up to speed. It started making a rattling/clinking noise and wasn't driving well at all. It was towed on January 22, 2024, to the dealership. It has been at the dealership for three weeks now. The dealership is waiting on word from Ford on what to do for us because we are still under warranty.
Additional Notes:
Our vehicle has had turbo problems for over a year and a half. The turbo was replaced once. Problems with rev hang and transmission rpm increasing randomly started happening. Then came the smell of gas/oil. The dealership had said it must be an internal problem because they couldn't find anything. Then most recently it was low oil pressure and the car dropping speed on the highway and not being able to get up to speed. It started making a rattling/clinking noise and wasn't driving well at all. It was towed on January 22, 2024, to the dealership. It has been at the dealership for three weeks now. The dealership is waiting on word from Ford on what to do for us because we are still under warranty.
Mfg Campaign: 11572163
Recall Date: Feb 15, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Our vehicle has had turbo problems for over a year and a half. The turbo was replaced once. Problems with rev hang and transmission rpm increasing randomly started happening. Then came the smell of gas/oil. The dealership had said it must be an internal problem because they couldn't find anything. Then most recently it was low oil pressure and the car dropping speed on the highway and not being able to get up to speed. It started making a rattling/clinking noise and wasn't driving well at all. It was towed on January 22, 2024, to the dealership. It has been at the dealership for three weeks now. The dealership is waiting on word from Ford on what to do for us because we are still under warranty.
Corrective Action:
Our vehicle has had turbo problems for over a year and a half. The turbo was replaced once. Problems with rev hang and transmission rpm increasing randomly started happening. Then came the smell of gas/oil. The dealership had said it must be an internal problem because they couldn't find anything. Then most recently it was low oil pressure and the car dropping speed on the highway and not being able to get up to speed. It started making a rattling/clinking noise and wasn't driving well at all. It was towed on January 22, 2024, to the dealership. It has been at the dealership for three weeks now. The dealership is waiting on word from Ford on what to do for us because we are still under warranty.
Additional Notes:
Our vehicle has had turbo problems for over a year and a half. The turbo was replaced once. Problems with rev hang and transmission rpm increasing randomly started happening. Then came the smell of gas/oil. The dealership had said it must be an internal problem because they couldn't find anything. Then most recently it was low oil pressure and the car dropping speed on the highway and not being able to get up to speed. It started making a rattling/clinking noise and wasn't driving well at all. It was towed on January 22, 2024, to the dealership. It has been at the dealership for three weeks now. The dealership is waiting on word from Ford on what to do for us because we are still under warranty.
Mfg Campaign: 11572163
Recall Date: Feb 15, 2024
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